Mery Morelli

The guides from Kawen and trips in bariloche were great. 10/10 there

The planning in el calafate was not as good. The tour the first day spent way too much time on the boat and we barely got to see the glacier. And they failed to tell us that the tour the second day was at night (even though the schedule implied it would be during the day) until the day before when it was too late to make any other plans, and since it was Christmas Day there was literally nothing to do in town. This was disappointing because we asked if there were any issues with our tour being on Christmas and they said none at all.

Also the travel company failed to tell us to bring $100 bills so we could exchange money and that it was very difficult to get pesos without a $100 bill.

Overall we liked most of the activities but there could have been much better planning and communication and information sharing.

Activity Reviews

Full-Day Kayak & Trekking at Lake Mascardi

Bariloche

Guide was great, activity was fun. I couldn’t recommend this more

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Full-Day Mayo Spirit Trek

El Calafate

The sights were cool but there was way too much time on the boat. We spent more time on the boat than off it and only got to spend 35 minutes at the glacier. There are definitely better tours of the glaciers.

Quality of Experience

Guides, Drivers and Staff

Transport

Too much time on the boat

Half-Day Brazo Tristeza Navigation

Bariloche

Quality of Experience

Guides, Drivers and Staff

Transport

Half-Day Nativo Experience

El Calafate

Very fun and interesting

Quality of Experience

Food

Guides, Drivers and Staff

Transport

The itinerary was well thought out and the reservations with lodging and tours went very smoothly. The places that we visited and the people that we ecountered were wonderful, and I believe that we experienced a great deal of what Torres del Paine and Santiago have to offer.
However, some of the tickets for buses were not shared, leading to confusion once we arrived in Punta Arenas. Additionally some of the pick-up and drop-off times often differed by an hour or more, causing us to miss dinner reservations (incurring cancellation fees) and to miss out on other opportuntinues. These errors may fall on the tranportation vendors that were used (CL Mundo, Patagonia Planet), but there seemed to be communication lapses between them and Say Haeque.
Overall, this was a wonderful experience in a beautiful/welcoming country, but there appeared to be a lack of attention to detail that caused us temporrary frustration while in Chile.

Activity Review

Full Day Visit to two wineries in the Colchagua Valley

Santiago

Great wine tour in two scenic locations and the wine was awesome! However, the drop off time at our hotel was much later than expected, causing us to miss dinner reservations and incur cancellation fees. We were told that we would be home between 8-9 PM, but were actually dropped off at 10:15 PM.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Pick up and drop off times

We had a fantastic trip and appreciated our local specialist's patience dealing with a complicated itinerary - this was an extended family trip with different family members arriving and departing at different times. Everything went smoothly with all the various pickups and drop-offs, with just one small hiccup where a driver went to the wrong address that was quickly corrected. All of the tours we arranged were fantastic. We especially loved our two days with the local tour guide Romina - our family adored her and wanted to take her home with us!! Thank you for everything!

My trip started with the pickup at the airport taking me to the wrong hotel. The second disappointment was the lack of communication regarding our tour in Ushuai, I mean who goes all the way to Ushuai and not book the penguin tour? That was the main attraction in Ushuai and that was a huge disappointment for me. Other than these two hickups, the rest of the trip was ok.

Activity Reviews

Full-Day Tour in Areco & Estancia

Buenos Aires

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Half-Day Buenos Aires City Tour

Buenos Aires

Dinner & Tango Show

Buenos Aires

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Half Day Walking Salta Tour

Salta

Quality of Experience

Guides, Drivers and Staff

Full-Day Salinas Grandes through Purmamarca

Salta

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Cafayate

Salta

Quality of Experience

Guides, Drivers and Staff

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Full-Day Mayo Spirit Trek

El Calafate

Quality of Experience

Guides, Drivers and Staff

Transport

Full-Day Trekking & Canoes in the National Park

Ushuaia

Quality of Experience

Food

Guides, Drivers and Staff

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Half-Day Beagle Channel Navigation

Ushuaia

Quality of Experience

Guides, Drivers and Staff

Transport

We had a wonderful trip to Patagonia organized by Mery and supported by Joaquina. All transfers were always on time and we got lots of good suggestions from Joaquina about restaurants. We are looking forward to going again to Patagonia!

Argentina New Years!

Activity Reviews

Dinner & Tango Show

Buenos Aires

The Tango show was great! We learned a lot about their dance, the food was fantastic and service was elite!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Full-Day Estancia Day - San Antonio de Areco - El Ombu -

Buenos Aires

We had such a great time on this trip! Our guide was incredible, I loved learning how they tamed the horses, enjoyed the BEST empanadas and the property was beautiful. It was a perfect day trip and totally worth it!

Quality of Experience

Food

Guides, Drivers and Staff

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Full-Day Iguazú Falls Argentine side

Puerto Iguazú

Quality of Experience

Guides, Drivers and Staff

Transport

Half Day Brazilian Falls tour

Argentina

Quality of Experience

Guides, Drivers and Staff

Transport

Mery did a superb job of putting together an amazing trip on very short notice. The guides were almost all very excellent. The drivers were prompt and willingly waited when we were delayed. The level of service provided for al aspects of thsi trip was excellent.

Activity Reviews

Half-Day Buenos Aires City Tour

Buenos Aires

We were to meet the driver for this tour at a specific time in front of our hotel. We were there early. A van arrived and we asked the driver if this was the city tour. He said that it was the city tour so we boarded the van along with six other people. No one asked us our names but the same circumstance had occurred the previous night. Unfortunately we were on the wrong van and so missed the city tour.

Quality of Experience

Guides, Drivers and Staff

Transport

Dinner & Tango Show

Buenos Aires

Very athletic dancing. The show was a great introduction to Argentina.

Quality of Experience

Food

Advance notice that an excellent meal could be had but that an additional cost would be involved.

Guides, Drivers and Staff

Transport

Half-Day The Argentine Experience Cocktail & Dinner

Buenos Aires

The meal preparation and dining experience was great. The staff who coordinated the event were very good. We were told to arrive no later than 7:00 pm so we made sure to arrive 5 minutes early. We were not told that the cocktail teaching experience required us to be there by 6:15 pm so we missed out on that part.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

We were able to walk from our hotel.

Full-Day Estancia Day - San Antonio de Areco - El Ombu -

Buenos Aires

The horseback riding was not very exciting as the horses moved slowly along a predetermined path in an open field. The barbecue and the wine were both excellent and made the day a pleasurable experience.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Full-Day Iguazú Falls Argentine side

Puerto Iguazú

Astounding views of the falls. The guide did a wonderful job of showing us around and explaining everything.

Quality of Experience

Guides, Drivers and Staff

Transport

Half Day Brazilian Falls tour

Argentina

The Argentinian side of the falls was amazing. The Brazilian side of the falls was ten times as wonderful. I tell everyone that they must put this natural wonder of the world on their bucket list. Our guide was very conscious of the fact that we were arriving on a Brazilian holiday and that the falls would be crowded by the afternoon so he wisely switched the order of our day's itinerary so that we had an even better experience.

Quality of Experience

A great guide and a stupendous sight.

Guides, Drivers and Staff

The guide was very knowledgable and did is best to make sure we had the best experience.

Transport

Visit to Parque Das Aves

Puerto Iguazú

An memorable park that allowed close observation of the various birds and other animals.

Quality of Experience

Close encounters with exotic birds.

Guides, Drivers and Staff

A very knowledgeable guide.

Transport

Half-Day City Tour Santiago de Chile

Santiago

The guide did not seem interested in showing us the highlights of the city. My impression was that she was doing the minimum to get through what she had to do and no more.

Quality of Experience

Guides, Drivers and Staff

The guide seemed bored and disinterested.

Transport

Full-Day Rafting & Trekking

Mendoza

A fun day rafting and trekking in the Andes. The trekking included rappelling which could be a lot of fun. However, the guides had trouble explaining the steps. When I observed from the bottom as others were beginning their descent it was clear that the instructor missed explaining a fundamental point that would have made it easier for everyone. The rafting was fun. A better explanation of what was required of us and what would be provided wold have been helpful. For instance, we did not know if wet suits were provided or what footwear we needed etc.

Quality of Experience

Guides, Drivers and Staff

Better information by a person fluent in English early.

Transport

Full-Day High Andes with trekking to Durazno Gorge

Mendoza

The sights while hiking in the Andes were great. The hike was not too long or to difficult.

Quality of Experience

Food

Transport

I am not sure how to improve the transport but travellers should be aware that it is a 3 hour drive each way (6 hours total) for a 2 hour hike

Full-Day Cacheuta Hot Springs

Mendoza

A half day at the spa would be sufficient. Sitting in pools of water at various temperatures loses its appeal after a few hours. The spa could add additional services such as massages, facials, manicures and pedicures to make a full day.

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Valparaiso & Viña del Mar Tour

Santiago

A good day seeing an historical city.

Quality of Experience

Guides, Drivers and Staff

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Full Day Visit to two wineries in the Colchagua Valley

Santiago

Very informative trip to the one winery. The second winery was a fascinating place but the guide spoke very little English so it was difficult to benefit from the tour.

Quality of Experience

Guides, Drivers and Staff

Transport

Full-Day Red Rocks

San Pedro de Atacama

A great experience. We did not expect to be treated to two picnics in the desert along with visiting the National Flamingo Park as well as the Red Rocks with their lagoons. The guide was very helpful and knowledgeable.

Quality of Experience

Food

I was very pleased to be treated to two picnics in teh desert.

Guides, Drivers and Staff

A superb guide who made a clear effort o make everyone feel welcome and relaxed and enjoy the day.

Transport

Half Day Tatio Geysers

San Pedro de Atacama

An amazing place. The hot springs and geysers are a highlight of the trip.

Quality of Experience

Tremendous sights.

Food

Guides, Drivers and Staff

The guide was knowledgeable and able to answer all of my questions.

Transport

It is a very bouncy ride up the mountain.

Half-Day Moon Valley Tour

San Pedro de Atacama

A hike in the desert hills with stunning views al around. Wonderful.

Quality of Experience

Guides, Drivers and Staff

The guide knew the best time to go and took us to a great location to watch the sunset.

Transport

My two boys and I had an incredible experience with our trip to Argentina and I would highly recommend anyone planning to visit Argentina to work with KimKim and Say Hueque. I found their local knowledge and planning to be top quality. I found KimKim by searching for "fun things to do in Argentina", and quickly became overwhelmed on what to do and the coordination of moving the three of us around the country during our two-week vacation which led me to reach out to them.

The first reply to my inquiry after putting out our dates and things we "had" to see was met with a friendly reply. A day later I had a couple of different itinerary options to choose from. We narrowed that down and then we selected hotels, again, from several recommended options.

The trip was booked and when we arrived, Julietta met us. She immediately took us to our driver and was full of information on our way to the hotel. Julietta helped us check-in and then gave me one of the most detailed maps of fun things to do in the city, with post-it-notes, that I have ever seen. Julietta is awesome and a wealth of information.

We had a trip to Calafate and unfortunately a storm passed Buenos Aires and shut everything down at the airport. The Say Hueque Client Services was in constant contact via WhatsApp and once the flight cancellation was confirmed, they arranged shuttles and new hotel stays for us until they were able to reschedule our excursions and accommodations in El Calafate. Without their services the experience would have been a nightmare.

I work in the tourism industry in Costa Rica and clients are quick to let folks know when things go wrong or don't meet expectations, so I want to give a five-star review for the seamless and professional travel experience we received. Booking the hotels and excursions with Mery, working with Felipe before and during our stay, Julietta (Buenos Aires) and Eduardo (Calafate) as guides were the best, I could have hoped for plus all the drivers for transfers really made this a memorable vacation for us.

If you want to have an amazing stay in Argentina, take the advice from the professionals who live there. Looking forward to going back again one day. -KC