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Trips SouthAmerica

Trips SouthAmerica is an Argentine/Chilean DMC with 20 years of experience offering high quality services and efficient responsiveness to clients and passengers. Our philosophy and reason to be is “to provide the traveler with authentic, safe and rewarding travel experiences in Argentina and South America, making sure that our passengers receive the best advice and service proposal to satisfy their needs and provide the company's employees with a pleasant work environment, providing opportunities for professional development and ensuring the company's sustainable growth.”

Trips SouthAmerica is part of the following groups: Argentina Travel Agents, Chile Travel Agents, Uruguay Travel Agents

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Recent Trip Reviews for Trips SouthAmerica

Our trip appeared to be outside of their scope of expertise
Patagonia | Dec 22 - Jan 6, 2025

T
Tami C.
Los Angeles, CA | Reviewed on Jan 13, 2025
If I had to summarize our experience with the travel company contracted through kimkim. I would describe it with one sentence – our trip appeared to be outside of their scope of expertise.
• We did not receive the detailed itinerary until we were already at the airport for the trip preventing us from reviewing and possibly identifying issues.
• The car rental was an open pickup truck. While it met the needs of having 4x4 drive and room for 5 adults, having a vehicle where luggage was...
Read more

If I had to summarize our experience with the travel company contracted through kimkim. I would describe it with one sentence – our trip appeared to be outside of their scope of expertise.
• We did not receive the detailed itinerary until we were already at the airport for the trip preventing us from reviewing and possibly identifying issues.
• The car rental was an open pickup truck. While it met the needs of having 4x4 drive and room for 5 adults, having a vehicle where luggage was extremely problematic. Furthermore, we discussed this with the travel agent at the beginning of the planning and told her we were not interested in having a truck. This was an explicit discussion point. Instead, when we picked up the vehicle, it was a truck with an uncovered truck bed. We had a long drive that day and it was raining outside, we had to drive 30 minutes in the opposite direction into town to find trash bags into which we packed our luggage - every time we changed locations throughout the trip. As a side note, our guidance from the travel agent included repeated warnings that the Chilean border closed at 16:00. The border did not close until much later. This resulted in unnecessary stress on our first day after we landed in Punta Arenas, dealt with the issues with our rental car, traveled into town to purchase bags for our luggage, and then drove to El Calafate.
• The trip plan that we approved on the kimkim website did not mention pick up and drop off being included for the planned activities. There were many instances where what we approved via the kimkim chat was not ultimately what we experienced. I can only conclude this resulted in extra expenses for us.
o For example, on December 24, we had an excursion via boat to view glaciers. The description on the kimkim chat indicated that we would have lunch at the reserve and the departure time. That is what we approved. The day before the excursion we were contacted by another company who was picking us up. They let us know we needed to be ready to go at 8:00. At 8:30 they finally arrived and then we had three other stops to pick up other individuals. We were the last to arrive at the boat dock. As a result, we were provided with less-than-ideal seating on the boat. We also learned that the company that picked us up had included lunch. All of these were unnecessary expenses. We had a vehicle. We did not need to be picked up. We also did not need to have a provided lunch.
o This was also the situation with the rafting excursion we did in El Chaltén. We had a rental car. The rafting company picked us up and dropped us off. Likely that increased our cost.
o This happened again with our excursion to the penguin reserve. The travel agent knew after the penguin reserve we would be driving to Ushuaia. In the kimkim chat on December 6, I indicated that we would like the itinerary updated to reflect that we would arrive at the reserve at 10 and then drive to Ushuaia. We were not informed until two days beforehand that a tour company would pick us up, drive us to the reserve, and then return us to Porvenir. However, it was VERY clear in our kimkim chat that we did not need a ride, nor did we need a ride back to Porvenir. A company was hired to travel via ferry from Punt Arenas in a large van and then drive us to the reserve. We had a car. Again we were paying for an unnecessary expense. Also, we were told that would include lunch and we were not provided with lunch. Ultimately, three of us drove with the tour company and the other two drove our vehicle. Our next destination was Ushuaia. Returning to Porvenir would have resulted in an extra 3 hours of travel for an already long day.
o The final boat activity in Ushuaia also included a pickup and drop off. We did not need that, we had a car.
Upon arrival, In Santiago on our final night in Chile. Our travel companion who was included in our trip itinerary did not have a room reserved for him. After a very long travel day, we contacted the company emergency line and it was resolved. However, it was one more issue in a long line of issues
Chile and Argentina’s Patagonia region is beautiful, and we had a wonderful time, but kimkim’s contracted travel agency did not meet our expectations for the trip.

Hotel Reviews
Hotel Estancia Tercera Barranca
Torres Del Paine

The hotel's website contains out of date photos; it's much move overgrown than we expected. The location is fantastic and the staff were amazing. However, the grounds were not maintained, the food was expensive, and the activities were not well described. Be aware that you are at least 45 minutes away from any other (very limited) food options. Since there is not gas station within 90 minutes of travel, you really have to understand how remote this hotel is.

Authenticity & Character
the grounds were not well maintained. It's a working ranch, not a hotel
Location
It's a beautiful location, but nothing else is around it.
Staff
Cleanliness & Comfort
the rooms were comfortable, the showers were nice.
Holiday Inn Santiago - Airport Terminal
Santiago

The staff were responsive and helpful. They understood that guests at this hotel have unique needs related to flight schedules and they responded accordingly.

Authenticity & Character
It's a great airport hotel
Location
Staff
Went above and beyond.
Cleanliness & Comfort
the beds were very comfortable!
Local specialist: Flor Bonis
Flor
Flor Bonis
Local specialist in Córdoba | Replied on Jan 16, 2025
Dear Tami, Thank you for sharing your detailed feedback.
I appreciate the time you took to outline your concerns, and I want to address them carefully to provide clarity regarding your experience.
Regarding the itinerary, the welcome kit information for destinations and the itinerary, was emailed in advance only to you to keep one of the excursions a surprise for the passengers how you requested personally to my email. The updated service schedules are reconfirmed just a couple of days... Read more

Dear Tami,

Thank you for sharing your detailed feedback.
I appreciate the time you took to outline your concerns, and I want to address them carefully to provide clarity regarding your experience.

Regarding the itinerary, the welcome kit information for destinations and the itinerary, was emailed in advance only to you to keep one of the excursions a surprise for the passengers how you requested personally to my email.

The updated service schedules are reconfirmed just a couple of days before arrival to provide the most accurate information, considering logistics and updates from flights and suppliers.

As is common globally, car rental companies confirm only the category of the vehicle. We specified a VAN due to the group size of 5 passengers, or alternatively, two vehicles needed to fit well the number of people and luggage.

Unfortunately, rental companies do not specify the exact vehicle model, which led to the unforeseen issue of luggage being exposed in the truck bed. Nevertheless, our support team on-site worked to find alternatives for this situation.

Regarding transfers for some excursions, while certain services are integrated and cannot be separated, we recognize that some transfers, such as those from ports, could have been excluded, and we will ensure better communication on such matters in the future.

For the itinerary concerning the penguin reserve, I regret that I did not have this specific request, but I did provide complete advice regarding the borders with the information available at the time.
Lastly, the issue with the hotel room in Santiago was a misunderstanding with the hotel, which was resolved promptly.
Your feedback is truly important and valuable to us, and we will take it into account to improve future trip plans.

Thank you again for traveling with us, and I hope there were still moments of joy during your journey.

Warm regards,
Florencia


Seamless planning experience
Brazil | Dec 24 - Jan 4, 2025

N
Namrata G.
Santa Clara, CA | Reviewed on Jan 05, 2025
We worked with Flor for our trip and she was amazing to say the least. Our plans changed multiple times and our final itinerary was very different from our first draft but she was extremely patient throughout the process and crafted an itinerary that was super fun and accommodated all our requests. Read more

We worked with Flor for our trip and she was amazing to say the least. Our plans changed multiple times and our final itinerary was very different from our first draft but she was extremely patient throughout the process and crafted an itinerary that was super fun and accommodated all our requests.

Activity Review
HD City Tour in Sao Paulo - with time for Lunch
HD City Tour in Sao Paulo - with time for Lunch
São Paulo
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Flor Bonis
Flor
Flor Bonis
Local specialist in Córdoba | Replied on Jan 16, 2025

Hi to my special team!

Thank you so much for the lovely review! 😊

It was such a pleasure working with you both, and I'm so glad we could make all the changes work and create an itinerary that was perfect for you. What a team-work!
I know how things can change along the way, so I'm really happy we could adjust and make it all come together in the end. I hope you had an amazing trip! Don’t hesitate to reach out if you ever need anything else.

Safe travels and hope to help you again in the future! ✨🌍

Best,
Flor

Overall it’s a great trip experience. We appr...
Patagonia | Dec 16 - Dec 24, 2024

K
KAN L.
Seattle, WA | Reviewed on Dec 26, 2024

Overall it’s a great trip experience. We appreciate Anahi for her service and help.

Local specialist: Anahi Diaz
Anahi
Anahi Diaz
Local specialist in Córdoba | Replied on Dec 26, 2024

Thanks so much Kan!
I wish you all the best for the 2025 and more aventures to come! ✨💕
Best,
Ani

Great Patagonia Trip !
Patagonia | Nov 29 - Dec 9, 2024

J
Joseph P.
Denver, CO | Reviewed on Dec 23, 2024
Flor was great about helping us narrow the immense list of options in Patagonia to give us the trip we were looking for. She suggested many different types of hotels and helped us find really unique and fun places to stay that were off the beaten trail that helped us have a truly authentic trip. Her team arranged all transfers, gave guidance about places to eat and excursions, and even made dinner reservations for us while we were in country. Throughout, she was responsive, supportive, and... Read more

Flor was great about helping us narrow the immense list of options in Patagonia to give us the trip we were looking for. She suggested many different types of hotels and helped us find really unique and fun places to stay that were off the beaten trail that helped us have a truly authentic trip. Her team arranged all transfers, gave guidance about places to eat and excursions, and even made dinner reservations for us while we were in country. Throughout, she was responsive, supportive, and accommodating as we changed our minds many times and moved around our budgets and dates. We would happily work with her again.

Local specialist: Flor Bonis
Flor
Flor Bonis
Local specialist in Córdoba | Replied on Dec 24, 2024

Thank you so much, Joseph and Jenn! 🌟

It was such a pleasure helping you plan your Patagonia adventure. I’m thrilled you loved the unique stays and authentic experiences we put together—it makes me so happy to hear everything came together perfectly! 😊

Wishing you all the best and many more travels in 2025! ✈️🌎

Best,
Flor ✨

Argentina from North to South – 2 unforgettable weeks!
Argentina | Nov 2 - Nov 16, 2024

Sofia
Sofia R.
Italy | Reviewed on Dec 18, 2024
We had the most incredible time in Argentina! We’re a group of three girls who wanted to explore all the must-see places of Argentina, from the vibrant Buenos Aires to the mountains in Patagonia.
Kimkim planned for us an amazing itinerary meeting all our requests, suggesting a lot of fun activities (including a nice shower in the Iguazu waterfalls) and relieving us of the stress of planning a complex trip throughout such a big country like Argentina.
We had a stay of about 16 days during...
Read more

We had the most incredible time in Argentina! We’re a group of three girls who wanted to explore all the must-see places of Argentina, from the vibrant Buenos Aires to the mountains in Patagonia.
Kimkim planned for us an amazing itinerary meeting all our requests, suggesting a lot of fun activities (including a nice shower in the Iguazu waterfalls) and relieving us of the stress of planning a complex trip throughout such a big country like Argentina.
We had a stay of about 16 days during which we visited Buenos Aires, Iguazu, El Chalten, El Calafate and Ushuaia. All places amazed us with their peculiarities, with the most unforgettable experience being the excursion at the Perito Moreno glacier. Be sure not to miss this when planning to travel Argentina! If you enjoy hiking, plan to spend a few nights in El Chalten. You can climb the mountains and enjoy the incredible view of Fitz Roy!
Ana and Anahí from Kimkim were very helpful during the planning process. They made sure we had all the info we needed and the team also answered our questions during the trip.
All in all: it was a looooovely experience, with a great and flexible service. Would 100% do this again
🧚🏻🧚🏻🧚🏻

Hotel Reviews
Rochester Calafate
El Calafate
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Las Lengas Hotel
Ushuaia
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Milhouse Hostel
Buenos Aires
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hosteria El Paraiso
El Chalten
Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Aldea De La Selva Lodge
Puerto Iguazú
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Brazilian Falls - Half day
Brazilian Falls - Half day
Puerto Iguazú

It would have been interesting to have an overview of the available activities at the park (e.g. we saw there was an activity with bikes)

Quality of Experience
Guides, Drivers and Staff
Transport
Parque Das Aves
Parque Das Aves
Puerto Iguazú
Quality of Experience
Guides, Drivers and Staff
Transport
Argentinean Falls - Full day
Argentinean Falls - Full day
Puerto Iguazú
Quality of Experience
Guides, Drivers and Staff
Transport
Perito Moreno Glacier Excursion  🗻
Perito Moreno Glacier Excursion 🗻
El Calafate
Quality of Experience
Guides, Drivers and Staff
Transport
🔎 General Information about Ushuaia 🔎
🔎 General Information about Ushuaia 🔎
Ushuaia
Quality of Experience
Guides, Drivers and Staff
Transport
Pick up from the local agency was once late and once they probably forgot to pick us up and only arrived 15 minutes after we contacted them
Tierra del Fuego National Park (Half day visit) 🌲🌿
Tierra del Fuego National Park (Half day visit) 🌲🌿
Ushuaia
Quality of Experience
The tour of the park was very simple, it would have been better to include some walks or short hikes in the park
Guides, Drivers and Staff
Transport
Train of the End of the World 🚂
Train of the End of the World 🚂
Ushuaia
Quality of Experience
The train ride was very short and not so special
Guides, Drivers and Staff
Transport
Navigation Tour - Native fauna!
Navigation Tour - Native fauna!
Ushuaia
Quality of Experience
Guides, Drivers and Staff
Transport
Great Adventure - Boat trip
Great Adventure - Boat trip
Puerto Iguazú
Quality of Experience
Guides, Drivers and Staff
Transport
Nautical Safari
Nautical Safari
El Calafate
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Anahi Diaz
Anahi
Anahi Diaz
Local specialist in Córdoba | Replied on Dec 26, 2024

Hi Sofia,

Thank you so much for your detailed feedback!
It was truly a pleasure to assist you in planning this amazing adventure through Argentina.
I’m pleased to hear you had such a memorable experience exploring the country’s highlights and enjoying its unique beauty.

Wishing you all the best for the coming year, filled with more unforgettable journeys and wonderful moments!

Warm regards,
Ani

Perfect Patagonia
Patagonia | Nov 23 - Nov 30, 2024

Ned
Ned B.
Ashburn, VA | Reviewed on Dec 17, 2024
Let me preface this by saying we take pride in planning our own trips - we like the challenge and the adventure. But when my wife decided our next destination would be Argentina, we knew we would need some help. Enter Flor - the trip magician. Flor took all of our ideas and made them a reality - and gave us ideas we didn't even know we wanted. She was endlessly patient as we made multiple tweaks to the itinerary, getting the balance just right. We had a delightful time in Buenos Aires,... Read more

Let me preface this by saying we take pride in planning our own trips - we like the challenge and the adventure. But when my wife decided our next destination would be Argentina, we knew we would need some help. Enter Flor - the trip magician. Flor took all of our ideas and made them a reality - and gave us ideas we didn't even know we wanted. She was endlessly patient as we made multiple tweaks to the itinerary, getting the balance just right.

We had a delightful time in Buenos Aires, but the magic really got underway when we arrived in Patagonia - first stop, Calafate. Flor's plan to get us onto the Perito Moreno glacier was flawless - we even got to see the glacier calve a large iceberg up close!

Our private transfer to El Chalten was led by the most wonderful guide, Florencia. She brought the Argentinian culture alive, sharing Yerba mate and homemade treats with us. She is a wealth of knowledge and passion, and made us feel so welcome.

But by far the biggest highlight was visiting Estancia Bonanza - outside El Chalten. Flor suggested this stay for us, and it was pure heaven. Majestic views of Mt. Fitzroy, generous hospitality, delicious food, and comfortable accommodations nestled in a remote valley surrounded by the Andes.

Without a doubt, we will be using KimKim again. They made our trip smooth and simple - all we had to do was enjoy!

Hotel Review
Estancia Bonanza
El Chaltén

Our stay at Estancia Bonanza was pure heaven - nestled in a remote valley with majestic views of Mt. Fitzroy, we loved every minute of our stay. From tea and breakfast with Lili who welcomed us as if she were welcoming a friend into her own kitchen, to wine on the porch outside the dining room, to beautifully served dinners, we felt at home at every turn. We traveled with our adult children, and everyone was able to choose his or her level of challenge on the excursions, including a beautiful horseback ride along the river. We will find our way back to this extraordinary place!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full day tour to Parque Nacional Los Glaciares and Minitrekking
Full day tour to Parque Nacional Los Glaciares and Minitrekking
El Calafate

What a wonderful day in a remarkable place! Our guides for the trek were knowledgeable and friendly, and the drink and chocolate at the end were the icing on the cake.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Estancia "La Bonanza" - Enjoy the activities of the countryside 🐎🌲
Estancia "La Bonanza" - Enjoy the activities of the countryside 🐎🌲
El Chaltén
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Flor Bonis
Flor
Flor Bonis
Local specialist in Córdoba | Replied on Dec 18, 2024
Dear Butler's: Thank you so much for your lovely review! It truly made my day 😊.
I’m so happy I could help bring your Argentina adventure to life—and sprinkle in a little extra magic along the way! From the glacier calving at Perito Moreno to the warm hospitality at Estancia Bonanza, it sounds like you experienced the very best of Patagonia (and I’m thrilled to hear you loved it as much as I do 🏔️❤️).
It was such a pleasure working with you both, and I’m so glad we found that perfect... Read more

Dear Butler's:

Thank you so much for your lovely review! It truly made my day 😊.
I’m so happy I could help bring your Argentina adventure to life—and sprinkle in a little extra magic along the way! From the glacier calving at Perito Moreno to the warm hospitality at Estancia Bonanza, it sounds like you experienced the very best of Patagonia (and I’m thrilled to hear you loved it as much as I do 🏔️❤️).

It was such a pleasure working with you both, and I’m so glad we found that perfect balance for your trip. Whenever you’re ready for your next adventure, I’ll be here to help! Sending hugs from Argentina! ✨
Best,
Flor

Perfect personalized trip! Great guides. So f...
Argentina | Nov 24 - Dec 2, 2024

Marjut
Marjut H.
Newark, NJ | Reviewed on Dec 06, 2024
Perfect personalized trip! Great guides. So fun fascinating and delicious lunches. Amazing excursions. Thanks to all. Read more

Perfect personalized trip! Great guides. So fun fascinating and delicious lunches. Amazing excursions. Thanks to all.

Hotel Reviews
Mirador del Lago
El Calafate

Top notch view, hotel relaxing areas, food, room and staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa Brescia Hotel
Ushuaïa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Trekking to Emerald Lagoon 🚶‍♀️🏕️
Trekking to Emerald Lagoon 🚶‍♀️🏕️
Ushuaia
Quality of Experience
Guides, Drivers and Staff
excellent information about wildlife and plants and ecology. Loved it.
Transport
Clean comfortable and great driver.
Tierra del Fuego National Park: Trekking and Canoes 🌲🚣
Tierra del Fuego National Park: Trekking and Canoes 🌲🚣
Ushuaia
Quality of Experience
So fun and beautiful trip.
Food
So much food. The best meat stew, and quiche and dessert.
Guides, Drivers and Staff
Great music! So funny! So friendly.
Transport
Clean and new.
Local specialist: Carolina Luduena

Amazing trip in Patagonia and Tierra del Fueg...
Argentina | Nov 22 - Nov 28, 2024

sarah
sarah b.
France | Reviewed on Dec 01, 2024
Amazing trip in Patagonia and Tierra del Fuego, which materialised after 5 years dreaming about it.
Perfect organisation, beyond what I was dreaming for. Small groups for excursions, our 4 guides where all amazing, knowledgeable, friendly, caring, making us feeling welcomed and privileged. A lot of small and so precious attentions, like making us arrive first in Ushuaia national park to get the beach with post office just for ourselves. We realised the chance we had when we left the place...
Read more

Amazing trip in Patagonia and Tierra del Fuego, which materialised after 5 years dreaming about it.
Perfect organisation, beyond what I was dreaming for. Small groups for excursions, our 4 guides where all amazing, knowledgeable, friendly, caring, making us feeling welcomed and privileged. A lot of small and so precious attentions, like making us arrive first in Ushuaia national park to get the beach with post office just for ourselves. We realised the chance we had when we left the place 20 minutes later, full of tourist's buses…
Perito Moreno and Esmeralda Lagoon are magic places, and each time we had all the free time we needed to enjoy the spectacular nature.

We come back from Argentina in loved with the country and its kindness.

Special thanks to Virginia and then Emilce who accompanied us on building the program and making it happening. The trip was originally planned in 2020 and postponed because Covid19. Kimkim team kept in touch all the way long and made a wonderful job allowing us to reschedule and rebuild when finally possible again for us in 2024.

Local specialist: Emilce Alonso
Emilce
Emilce Alonso
Local specialist in Córdoba | Replied on Dec 02, 2024

Dear Sarah, thank you so much for your heartfelt feedback! We’re very happy and pleased to hear the trip exceeded your expectations and that you felt so well cared for. It was truly our pleasure to help make this dream journey a reality, especially after the long wait due to the pandemic. We hope to welcome you back to Argentina in the future! All the best! Emi

Wine Tasting Vacation - Argentina and Chile
Argentina | Nov 6 - Nov 27, 2024

Caroline
Caroline K.
Portland, OR | Reviewed on Nov 29, 2024
We had some great guides and drivers. We were lucky because in Mendoza we had the same driving for all our trips (can’t remember her name) - she was an excellent driver. Then in Santiago our driver was Orlando - he was wonderful! Very friendly and had lots of information about the town.
The day trips in Salta were too long - they were about 10-12 hours which is too long to be sitting in a bus which is why we canceled our third bus trip.
The hotel in Salta does not have an elevator and...
Read more

We had some great guides and drivers. We were lucky because in Mendoza we had the same driving for all our trips (can’t remember her name) - she was an excellent driver. Then in Santiago our driver was Orlando - he was wonderful! Very friendly and had lots of information about the town.
The day trips in Salta were too long - they were about 10-12 hours which is too long to be sitting in a bus which is why we canceled our third bus trip.
The hotel in Salta does not have an elevator and there was no hot water in our room on the last night and morning. We didn’t talk to reception about it due to language problems.
The tour Gabriel for the walking tour of Salta was not that great, plus it was supposed to be 3 1/2 hours but it was only for one hour (which did work out better as we had been walking around Salta for most of the day).
All of the wineries that you booked for us were really great, we had some great wine and great food.
It was great being meet at the airport with a driver, that made everything so much simpler/nicer.
We will definitely use your company again and recommended you to lots of people that we met during the trip.
For the Iguazú falls - the boat ride that you booked for use was canceled so we ended up taking a jet ski boat ride, we highly recommend this ride as it is amazing - they take you under the water falls (they provide dry bags for all personal items).

Local specialist: Flor Bonis
Flor
Flor Bonis
Local specialist in Córdoba | Replied on Nov 29, 2024

Hi Caroline, Hi Andrew:

Thank you so much for taking the time to share your experience with us! I’m thrilled to hear that you enjoyed many aspects of your trip.
It was a true pleasure working with you to plan this trip, and I’m so glad that you’re already thinking about traveling with us again. Thank you as well for recommending us to others—it means the world to us!

Wishing you many more amazing adventures, and I hope to help you plan your next South American experience soon.

Warm regards,
Flor

We loved our trip and were very pleased with ...
Patagonia | Nov 7 - Nov 14, 2024

Quinn
Quinn W.
Greensboro, NC | Reviewed on Nov 16, 2024
We loved our trip and were very pleased with our accommodations. Logistics were executed very well and we felt that we had an amazing trip handcrafted by the KimKim team. Our contact during the trip gave us immediate and responsive communication. Read more

We loved our trip and were very pleased with our accommodations. Logistics were executed very well and we felt that we had an amazing trip handcrafted by the KimKim team. Our contact during the trip gave us immediate and responsive communication.

Hotel Reviews
Hotel Rio Serrano
Torres del Paine

Overall this is a great accommodation and I'd highly recommend it to anyone staying near Torres Del Paine. The staff was very friendly and helpful, the views were out of this world, and the overall presentation of the hotel was on point. We only had a couple of hang ups. One was that we stayed on the first floor, and the insulation/sound-proofing is not great. We were at the mercy of the people above us stomping around and could hear every footstep. Also, there was one morning where we were supposed to leave at 11am for an excursion (our travel company and the Massif specialist both confirmed this the day before), yet that morning we get a call at 8am asking why we weren't at the pickup point at the front desk area. That turned our one chill morning into a frantic dash to get ready in 5 minutes, and we were never given a clear explanation for the mixup, especially when we had confirmed it with the Massif the night before. The other issue with the Massif schedule is that they like to do their briefings at 8pm the night before. Please get rid of that or change the time! It is an extremely inconvenient time that is right in the middle of the prime dinner stretch. One night we had to wait until 8:45 to eat, and the other night we had to ask the waiting staff to hold our table for 15 min so we could come back. Either do it at 7pm so people can eat right after, or wait until 9pm so people can finish dinner prior. 8pm is the worst possible time to pick. Or just have people meet 15 min prior to departure the morning of. The last recommendation would be to have to the fitness room open at 6am. The staff was friendly and unlocked the door for me, but it seems very unnecessary to make people wait until 9am to exercise, especially when people have leave to go on an excursion or catch a transportation by that time. Again, overall we loved this hotel and would stay there again in a heartbeat, and I feel like a few minor tweaks/improvements would make it perfect.

Authenticity & Character
Location
Staff
very friendly and helpful, only note would be for the waiting staff to be a little more responsive/aware of the customers status
Cleanliness & Comfort
Hotel Boutique Le Reve
Santiago

Loved this hotel! In a great part of the city. Quiet/botique vibe. Staff was over-the-top friendly and helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Cabo De Hornos
Punta Arenas
Activity Review
Navigation to Isla Madgalena 🐧❄️
Navigation to Isla Madgalena 🐧❄️
Punta Arenas
Local specialist: Anahi Diaz
Anahi
Anahi Diaz
Local specialist in Córdoba | Replied on Nov 19, 2024

Thank you so much for your wonderful feedback!
We’re thrilled to hear that you loved your trip and were pleased with the accommodations. Ensuring you have seamless and responsive support throughout your journey is one of our top priorities, so we’re glad we could deliver.

We’d be delighted to help you plan another unforgettable adventure in the future!

Warm regards,
Anahí