Kimkim Trip Reviews

Costa Rica is a beautiful country with extremely welcoming and genuinely nice people. Overall we had a nice vacation in Costa Rica but mostly because we were able to roll with the things we found disappointing. We found that all the tours/adventures booked for us by Randall were excellent. The tour guides were extremely knowledgeable and the tours/adventures themselves were well executed. The guides were always on time and went out of their way to be welcoming.

The accommodations were from OK to terrible. The Country Inn in San Jose was fine. There was no real restaurant to have dinner at night. The casino next door that did have dinner, was not an appropriate place to have my young son visit.

The hotel in La Fortuna, was serviceable. We did not enjoy the bunkhouse feel of the room. Although the grounds were nice, the hotel room was just ok. Again, there was no restaurant for dinner and we had to walk to town in the dark when we arrived, not knowing where we were going.

Finally, the hotel in Puerto Viejo, the Cariblue, was terrible. Even though we switched rooms, the second room had roaches, had a shower that didn't drain well, curtains that didn't provide privacy and was generally built with old shoddy materials. It was really depressing. And although it had views of the ocean, they were across a busy road with loud motorcycles, construction trucks and other vehicles. It was very loud all night. We did call Coast to Coast about our disappointment, but nothing was done. We felt trapped and frustrated.

I have to say that in my dealings with Randall prior to our trip, I felt he tried very hard to meet our expectations for our trip. However, we obviously were not on the same page (with him or Kim Kim) regarding what I wanted for our vacation in terms of accommodations and beach feel. We expected to stay at much higher quality hotels, like at the Tabacon where we enjoyed the hot springs. And, the Caribbean side was not what I was looking for during the "beach" portion of our vacation. We found the Caribbean much more suited to the "surfer" crowd and was not appropriate for the family vacation we wanted. It was a real party scene and not the tranquil wide open beaches we were hoping to relax on. Most of our tour guides told us that that would be found on the Pacific side. We were really upset that we spent most of our time on the Caribbean. Also we also did not realize that we would be in a van for over 12 hours (at least 4 hours through a congested commercial area that was not very attractive) getting from one location to another. I wished that had been made clear.

In terms of our dealings with Coast to Coast in Costa Rica, I have mixed reviews. Our driver, Jose, was always on time, was very knowledgeable and stopped at restaurants he knew along the way for lunch/snacks. We really appreciated that. However, we did not enjoy being in his older, loud van for 8 hours. We also found him to be an aggressive driver and he seemed upset when we told him to be more careful. We also found him moody, especially after the trip back to San Jose, after we had complained about our hotel to Randall. This made for an unpleasant ride back.

I put the blame on Kim Kim, Coast to Coast and myself for not discerning or appropriately communicating what we were getting/asking for. You should let your customers know that you provide middle of the road accommodations for a middle market. I will not recommend any of your companies to my friends.

Debra Hernandez

Sidrah - was amazing as our tour coordinator. She worked with us and accommodated our requests for changes as we had some last minute scheduled business meetings. She was really on the ball- and proactive in checking with us and making sure we were ok with all arrangements. She was wonderful to work with and very responsive and prompt. The only problem we had was with the arrangement of the islands tour in Cartagena- we had planned to have a English speaking guide, however that request was lost in communication with Sidrah. As a result of this- we cut short our trip as we were unable to understand the captains of our boat and were not able to learn/ enjoy our trip with them.

Bogota guide- Tatiana- We rated her 6 out of 10- as her English and the accent was hard for us to understand. She was really polite and flexible,however lacked the organization and knowledge that we were looking for. For example- she did not budget enough time for lunch and we almost missed our Graffitti tour. Otherwise- she was really flexible and helped us with things ourtside of the tour as well.

Coffee region Guide- Juan David- 7/10- Was really knowledgeable and great to have around

Cartagena Guide- Densy- 9/10- Her knowledge of the city and history was amazing. She was passionate and really knowledgeable. The only negative about her was her English accent as the children had a hard time understanding her.

We had an absolutely wonderful time. The planning and logistics were impeccable by Miha. Lodging and venue selections exceeded our expectations.

The best selection was picking Domen to be our guide. He was the consummate guide and host for our two days on the road. Knowledgeable, passionate about his country, personable and flexible. Besides the main venues we wanted to see, he took us to out of the way “local” spots and venues so we saw amazing natural beauty and had time to interact with local business people. We hated to leave!

Finally, thanks to Urban Hotel for refunding our first night due to flight delays, and special thanks again to Miha for arranging transport for our son on his last day.

I would 100% recommend KimKim. Our local specialist Nathalie was quick to respond and answer our questions. She put together an amazing trip for myself and friend. She took care of arranging our tours, hotels and flights. Nathalie stayed in touched with us while in Colombia and ensured our trip was going as planned.

Road trip with Ernesto. Had Ed put together a 10 day road trip through Albania, Macedonia and Kosovo, had the great fortune of being paired up with Nesti. Here is the kind of guide who makes a journey. While sticking to the basic itinerary, he was always flexible, with grace and humor at all times. Had a great time, travelled many miles, had great dining experiences (none of the stupid crap with pre-arranged, tour approved restaurants) and many opportunities to travel the road less traveled. I've been to over 70 countries and this has been one of my favorite trips, I cannot say enough about the beauty of Albania, its unspoiled vibe, friendliness of her people, and of course the superb services of Nesti and Drive Albania. Go before it all changes!
-Dave Spaeth March 2018

Every part of my trip went like clockwork exactly according to plan. Both of the lodges that I went to were very good although Settlers Drift was the best. The rangers and wild life was also excellent.
All my car transfers wore on time with good drivers and my Avis hire car was good and as planned

I booked this trip as a surprise for my husbands 40th birthday. Carmen was amazing in putting the itinerary together and answering all of my many questions, no question to stupid, ensuring it was a birthday to remember!
From Jerash to the Dead Sea we saw so many amazing sites with our driver Bashar nothing was any trouble!
For the birthday day itself we went to Petra which no words can describe it’s beauty and wonder! Followed by a night under the stars at Wadi Rum.
Even on returning home Carmen and her KimKim team have been amazing as I left my Bose headphones in the car transfer to the airport!!! Carmen had tracked them down and sent them home to me.
First time using KimKim and I’m sure not the last! Fantastic service from everyone!!

Mads was so quick to suggest the great trek designed specifically for my 10 yr old daughter and I. He responded fast to any questions we had in the organisation phase too, nothing was too much bother for him.
Amanda contacted us in Kathmandu and it was lovely to meet her and Niresh (our guide) prior to commencing our adventure the next day.
Niresh was a gentle, knowledgeable guide who answered all of my silly local questions and shared so much of his knowledge and experience with us. He took care of everything each day (even my daughters ravenous apetite!!) .
Receiving a special thank you gift from Amanda at HT after our adventures had finished was a beautiful surprise! And the follow up phone call the next day was great too.
We can’t wait to book another trek!! Communication and in country support was second to none x

The whole trip was so great and beyond my expectation. Our leader Alex, was the most professional outdoor adventure leader I've met. He speaks English so well and took good care of everyone. He encouraged me a lot before our hiking to Volcano Acatenango. He made great meals for us during hiking. And he is a really nice guy with kindness and humanism. I appreciate a lot that Old Town Outfitters provided me a so comfortable and enjoyable trip. Other guides and drivers I met during the trip were also great. Luv them all.

We had a wonderful 8 days in Nepal. Our itineray was very professionally organised by Amanda Delecca from start to finish. I could not fault her communication skills which was the reason we chose Amanda versus other tour operators. Amanda even arranged to meet us personally on arrival at our hotel to make sure everything was ok for the trip and to introduce us to our guides. Because of our limited time in Nepal Amanda had a good understanding of the amount of time we would need in each place including Kathmandu and Pokhara and our 3 day trek to Dhampus and Astam. Every detail was taken care of including pickup and drop off at the airports, our accommodation at Mums Garden in Pokhara and hotel Manaslu in Kathmandu which were both comfortable and clean and the Eco lodges on our trek even had hot water. I would like to make a special mention of our amazing treking guide Tendu who was very caring and went out of his way to make sure everything was ok throughout our time away and also the lovely quietly spoken sherpa Lakpa.They both travelled 8 hours on the bus from Kathmandu to Pokhara to accompany us on the trek. The highlight of the trek was to wake up early on our last day at Astam Ecco Village to see that the rain and mist had cleared and we had a magnificent view of the Annupurna mountains. Thank you all concerned for a most memorable time in Nepal. Helen and Ralph Arbon

All of the services were provided just as promised.

The boat ride from Taganga to Playa Cristal was quite unpleasant. (The return trip was OK.) The sea was quite rough. My wife and I felt like we were being tossed around in a clothes dryer for close to an hour. We were bounced very hard on wooden benches with no cushions. I felt very sore for several days after the boat ride. You should warn people about how unpleasant the journey can be.

The drive between Cartagena and Santa Marta was also a bit scary at times, as the drivers tried to pass trucks.

We just returned from our Petra/Wadi Rum trip and it was an outstanding experience. The entire 4 days were great - filled with many new tastes, mind-blowing sites, and relaxation. Working with Carmen was smooth and easy. Our driver - Mohammad Karajeh - went out of his way offering guidance, coffees, tastes of native foods, etc. He really added touches that made our trip so memorable. My only suggestion might be to offer a range for the tent stay in Wadi Rum...I believe we might have chosen a place that had hot water. (The place was stunning and this is a minor issue). Last piece of advice: stay 2 days in Petra and 2 in Wadi Rum - so much to take in, so much to see!

Colombia is one of the most beautiful, diverse places I have ever visited. I would highly recommend it to anyone who would like to experience city life, nature life, and island life all in one place!! Our trip started in Bogota - a huge city, thankfully our guide Tatiana showed us the way, and helped make lasting memories hiking up the Monserrate pathway! Would highly recommend the graffiti bike tour as well! Next stop - the coffee reason, the most stunning place with beautiful mountains and a jungle feel! The people are very kind, although I would recommend knowing some Spanish! We tried the best coffee in a Salento village!! We had the most wonderful guide to show us the way through Cocora Valley - a once in a lifetime hike!! Additionally our guide David, showed us the quainte Quindio villages, another unique beautiful area of Colombia. To end our trip we stopped in Cartagena, and the Rosario Islands - this place is magical! The town of Cartagena has great vibes and friendly people, and the islands have their own feel of a tropical paradise!! Every hotel we stayed in was well kept, clean and absolutely amazing! I would highly recommend using KimKim to help you plan your next adventure!!

This was a bucket list trip for myself and my family and James made sure it delivered.
James is quick to respond and quick to understand the style of trip you're trying to attain.
He helped us customize our trip to our exact specifications and delivered on experiences and accommodations that helped us feel like we were having a customized experience rather than a generic one.

The highlights of our trip were the rock climbing in the Sacred Valley and our hike into Macchu Picchu. Our guide Zacarias was incredible - knowledgeable, accommodating and fun, he made sure our kids were constantly engaged while they were learning about this incredible country. Zac quickly became a part of our family.

What made this trip extra special were the unexpected touches - a gourmet picnic overlooking Cusco when we landed, a picnic lunch on our bike riding trip through the valley, reaching out to the hotel when my son got altitude sickness to ensure he got the care he needed - in short, personal service every step of the way. We also appreciated their commitment to making every part of our trip as eco-friendly as possible ensuring our impact on the environments around us was minimal - from providing litter-free lunches to personal water bottles we could refill.

When weather issues forced us to change plans due to safety issues, both James and Zac were on it with great suggestions, helping us make decisions and being flexible with their time and services.

My only constructive feedback would be that we felt 3 days was too long to spend in Huacacchina as we exhausted the activities there pretty quickly. While we loved the pool at the hotel, our hotel room was a little generic and bare bones for our taste.
As well, when our day trip to the Lost Canyon was cancelled due to safety concerns, the replacement trip to Laguna de Moron was pretty boring and uninteresting. I would not recommend this day trip as there is very little to do for a family of four. Trekking into the desert to see a lagoon that is less impressive than the oasis at Huacacchina seemed like a poor use of our time.

All in all, KimKim delivered an unforgettable trip and am looking forward to planning another trip with them in the future. Thank you!

Kripa was great at helping me plan everything! She made sure I was completely ready before my trip. My trek was amazing and definitely my highlight of Nepal. My guide was really helpful and kind to carry my bags with me, but I wished it was more interactive. He did not talk to me very much. However, my overall experience was wonderful.

The guides and in country contacts from Exotic Voyages were great. There was one change made to the itinerary after our deposit that was unacceptable. It involved an eighteen hour trip on a non express train. The in country contact (Giang) was wonderful in dealing with the problem, and more than made us happy. Saigon, the Mekong Delta, Hue, and Bach Ma National Parks were great places for visit. Hoi An was also beautiful, but the people being brought in by buses from the cruise ships are destroying what should be a great vacation spot. Siem Reap, Cambodia was everything we expected. The trip out to the large lake was also nice in that it showed the life in Cambodia away from the temple sites.

The trip planning had up and downs with regard to hotels. Carmen suggested the Movenpick as a 5 star option, but I had already seen that rooms were not available. She then came back with news that rooms were not available and suggested the option of the Hyatt Zamman as a 5 star option. Turns out it was not even a part of the Hyatt chain but just a local hotel claiming to be 5 star but certainly not of international standard. I had to demand WiFi in the room ( arranged finally after being told that WiFi was only in community areas).
The driver and car assigned were good (once one got accustomed to the strong cigarette smell).

I was quite exacting in my trip planning and Bhupendra was with me all the way in the planning process. I asked for something specific and he made it happen and was checking in with me along the way. The places I went and the places I stayed were as expected, and I always had at least one person responsible for my well being at all times. I can't ask for much more than that.

That being said, know what you're getting into with a trip to India. Guides tend to have a bit of a routine with the tourists. Including showing you the designated landmark of the day, but also taking you to the shops and restaurants where they have an "arrangement" with the owners. Or riding in their friend's rickshaw. These are not bad places, but it's difficult to get anything you might call authentic when you are doing this. Unfortunately I got the impression that I was either going to be in the standard segregated tourist experience or that I was going to be really far off the beaten trail, perhaps to the point of feeling uncomfortable or unsafe. With no possibility for anything in the middle. The tipping culture is also very unsubtle and in your face. This is just the reality of tourism there right now.

I had the most relaxing time outside the big cities. On safari looking for tigers was so pleasant in February. As was looking for birds in Bharatpur; that was one of my favorites and both my guide and driver went walking with me.

As an aside for kimkim, I was given no indication whatsoever as to when my payments for my trip were due. Accepting payment is about 50% of its purpose so I'd expect better. I also was conversing with someone different from my assigned "local specialist" 100% of the time. So perhaps make the assignment for a company instead of a person.

Overall this was an intense, exciting, overwhelming, exhausting experience. I got what I wanted and I suggest you be sure what you want before planning your trip.

We loved our trip! So happy with Kimkim for tailoring our trip to our type of travel. Especially loved our guide Yuli (Mývatn area snowshoe/waterfall excursion). All our bookings were without a hitch and we would recommend kimkim to anyone looking for a self drive tour of Iceland.

I would like to say thank you to Martina. She put an incredible tour together in a very short amount of time. She always responded immediately to any question i had. She was a real pleasure to work with.
Our guide John was great. He was very friendly and always upbeat and helpful.
Our stay at Casa Hacienda Milpuj was great. The freandly conversations were nice and the food there was best of the entire trip. I could have stayed the entire trip in Hotel Achamaqui. The service and food were very good and the scenery was amazing. I loved the quiet peacefulness.
All the day trips were great but I think the waterfalls of Gocta was the best. Riding horseback provided some great photo opportunities. I have traveled extensively in the past and this was the most organized and well planned tour i have ever been on. Thank you Martina and Kimkim.