Kimkim Trip Reviews for Australia

4.9
Based on 223 ratings
Read 223 verified reviews by travelers who booked their trip to Australia on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Thanks for a great trip. Our agent Vicky was ...
Australia | Jan 31 - Feb 19, 2024

Sharon
Sharon S.
Canada | Reviewed on Feb 20, 2024
Thanks for a great trip. Our agent Vicky was great and provided many options. She had great attention to detail and was very prompt before and during our trip! Great work Vicky!! Read more

Thanks for a great trip. Our agent Vicky was great and provided many options. She had great attention to detail and was very prompt before and during our trip! Great work Vicky!!

Activity Review
Sydney Bridge Climb Summit
Sydney Bridge Climb Summit
Sydney

Great experience. Loved it

Quality of Experience
Guides, Drivers and Staff
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Feb 20, 2024

Thank you Sharon, it was a pleasure creating your Trip and I am so pleased you guys had such a great time.
Take Care and All the Best,
Vicky

Liz is great for planning your Australia New Zealand experience!
Australia | Jan 17 - Feb 16, 2024

Hans
Hans N.
Foothill Farms, CA | Reviewed on Feb 18, 2024
Liz was a fantastic travel agent for us. She organized a great itinerary and was easliy reachable throughout the trip!
The Ovolo Wooloomooloo was a great recommendation in Sydney although I would pass on the hotel recommendation in Palm Cove ( the Reef Retreat) as we prefer hotels over rooms where you don't have daily maid service. Their use of tacky tourist poster signs at the front entrance was a turn off. Liz also helped us tremendously in helping my husband connect with extended...
Read more

Liz was a fantastic travel agent for us. She organized a great itinerary and was easliy reachable throughout the trip!
The Ovolo Wooloomooloo was a great recommendation in Sydney although I would pass on the hotel recommendation in Palm Cove ( the Reef Retreat) as we prefer hotels over rooms where you don't have daily maid service. Their use of tacky tourist poster signs at the front entrance was a turn off. Liz also helped us tremendously in helping my husband connect with extended family in Brisbane (as shown in the profile photo)

We loved the tours which were organized however my criticisms in Australia are two:

The local Australia rep does not have a number reachable by WhatsApp. This is not great as trying to make a local call is expensive. The 24 hour line was reachable by Whats App but no one ever answered or responded to text messages sent on Whats App (even though it was clear the messages were read) This is a BIG deal because we were not informed that a separate service was picking us up and returning us home for our rainforest tour in Cairns. The driver who picked us up had no idea who was meeting us for the tour and the driver who took us back to the sky ride for hotel pick up had no idea who was picking us up. I asked every car in the waiting area if they were our driver just to luck out and find the driver who had arrived 45 minutes early (according to his notes) for our pickup. I am telling you now, if he had been on time 45 minutes later we would have been in an UBER. This lack of communication and inablilty to contact anyone locally is completely unacceptable.

Apart from the less than ideal Cairns transportation experience we had an enjoyable trip. Our experience in New Zealand was great, the local rep was reachable and we enjoyed each of the trips.

Please do consider recommending the Heal House Hotel in Brisbane. It is a 1st class B&B which we booked ourselves but you should be aware of. I told them I would inform you of them and I do believe they are open to working with travel agents since they do have to pay a commission to Hotels.com

Hotel Reviews
Hotel Fitzroy
Auckland

A 1st class hotel located in Ponsonby, a walkable Auckland neighborhood with lots of food and shopping options. The hotel is a small B&B, professionally run with a lovely wine/beer happy hour and included, stocked fridge in the room. Breakfast was amazing with delicious options such as an eggs benedict on a potato rosti, or pancakes, added to a delicious continental breakfast of fresh fruit, yogurt and breads. Uber to the musuem and downtown Auckland was around 20 AUS.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
If you want luxury and comfort, this is your place!
Pullman Rotorua
Rotorua

A first rate hotel, located in the central business district. Rooms are spacious and comfortbale, breakfast had everything you could possibly want.

Authenticity & Character
It is the nicest hotel in town. There is no particular "character" Breakfast options were outstanding in the included breakfast
Location
Staff
A very friendly staff that went out of their way to help you
Cleanliness & Comfort
ACCOMMODATIONS BOOKED BY CLIENT

This review is for the Heal House Brisbane- please update the heading to reflect this. The Heal house is a luxury 3 bedroom B&B run by a couple who go out of their way to ensure you have the best possible stay in Brisbane. They are located in New Farm which is walkable to downtown (30 minute easy walk). The hosts provide you with a Go card on their account that allows you to use the public transport system to get around the river spots. You just pay them at the end for what you used. The beds were very comfortable, the bathrooms well-appointed with thoughtful touches like micellar wipes for female guests, cotton balls, swabs, robes, slippers etc. They pre-stocked the fridge with complimentary soft drinks, soda water and snacks. Wine, beer and liquor are available from an honor bar with the prices reflecting retail cost.

Authenticity & Character
No detail is overlooked in this stunning, Craftsman style home. The guests live upstairs in one of three rooms with a spacious shared living room. The owners live down below.
Location
Very close to the river from where you can grab a local City Cat or Kitty Cat river transport to get around. The pricing is like taking a bus
Staff
Bryce and Lindsay are first class hosts who really care about your experience
Cleanliness & Comfort
Everything was spotless
Activity Reviews
Afternoon Wilderness Experience
Afternoon Wilderness Experience
Auckland

We really enjoyed the walk and tour in the forest. The visit to the beach was OK. The tour guides were knowledgeable and friendly. The bus was comfortable.

Quality of Experience
Guides, Drivers and Staff
Transport
Auckland to Rotorua visiting Hobbiton with lunch
Auckland to Rotorua visiting Hobbiton with lunch
Auckland

We didn't know what to expect and were pleasantly surprised with how charming this village is. I would recommend it to Hobbit and Non Hobbit fans alike

Quality of Experience
Food
For a tourist buffet, the options were surprisingly delicious
Guides, Drivers and Staff
The driver was friendly and funny and chose a great location for a rest break with really good food options
Transport
Very comfortable bus ride
Mitai Cultural Experience & Dinner
Mitai Cultural Experience & Dinner
Rotorua

This reminded me of a luau Maori style. A bit too touristy for us

Quality of Experience
Overall this was a bit "disneyesque" I prefer experiences which are more educational. I felt like I was on a school field trip
Food
The food was 'meh' I think it lacks in quality when it tries to serve such large volumes of people
Guides, Drivers and Staff
The driver and staff were very friendly
Transport
transport was on time and was fine for a local visit
Half Day Kahukiwi Experience
Half Day Kahukiwi Experience
Rotorua

A must-do if you want to understand Maori culture from a Maori who has lived it.

Quality of Experience
Guides, Drivers and Staff
Other than being late, due to a miscommunication, Harry was a great driver and guide
Transport
Twilight Glow Worm Kayak Experience - 3 hour guided
Twilight Glow Worm Kayak Experience - 3 hour guided
Rotorua

This trip was magical. People do need to know they will be in small spaces in 2 man kayaks. They will be provided with wetsuits and will get wet. Some kayaking experience is useful but not 100% required.

Quality of Experience
small respectful group vs. a large crowd who can ruin this particular experience in a cave
Guides, Drivers and Staff
Transport
TE Puia:  Te Ra (Day Pass) Guided tour (90 minutes)
TE Puia: Te Ra (Day Pass) Guided tour (90 minutes)
Rotorua

A very interesting viwsit to the thermal springs with an additional look at a kiwi sanctuary and the Maori experience

Quality of Experience
Guides, Drivers and Staff
Very informative
Transport
There is no transport, this must be arranged separately
Museum entry and 1 Hour Highlights tour
Museum entry and 1 Hour Highlights tour
Auckland

We had a great overview of this fantastic museum. There are several very interesting historical exhibits. New Zealand has done a great job with this museum.

Quality of Experience
Guides, Drivers and Staff
Transport
There is no transport to this museum although it is centrally located and easy to get to by UBER
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

A great tour that shows you all of the spaces and gives a great historical background on the architect and many challenges in designing and building this structure.

Quality of Experience
Guides, Drivers and Staff
Transport
There is no transport for this tour It is walkable from any hotel near the Harbor
Full Day Blue Mountains Deluxe Day
Full Day Blue Mountains Deluxe Day
Sydney

The blue mountains are pretty but it is a long day on a bus. I would have preferred spending an extra day in Sydney. The best part was the visit to the animal farm.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Feb 18, 2024
Hi Lory and Hans,
I'm glad you enjoyed the trip. And I'm glad all the research that I did to find an organization that was able to connect Hans with his relatives was successful. That was a lot of hours or research and phone calls, and although it was a task that went well beyond the job description of a travel agency, we were happy that it was successful, and we were able to help.
Regarding contacting our local representative, I'm not sure what happened there, because the same day you... Read more

Hi Lory and Hans,
I'm glad you enjoyed the trip. And I'm glad all the research that I did to find an organization that was able to connect Hans with his relatives was successful. That was a lot of hours or research and phone calls, and although it was a task that went well beyond the job description of a travel agency, we were happy that it was successful, and we were able to help.

Regarding contacting our local representative, I'm not sure what happened there, because the same day you mentioned you couldn't reach them, I whatsapp them from my phone and was able to connect. - most likely you didn't have to dial the 0 in front of the number so whatsapp could make the call. Our local operator also tried to reach you and left a message, but never heard back from you.

Wishing you good travels in the future.
liz

Ruth was AUS-ome!
Australia | Jan 23 - Feb 7, 2024

James
James B.
Westbrook, ME | Reviewed on Feb 13, 2024
Ruth was terrific to work with. Ruth worked with me patiently, though a number of options as to number of days for the trip; cities to visit; areas and activities to pursue. Every itinerary, including the final version aligned with our interests and priorities. Upon completing our 16 day trip, it is evident Ruth knows the areas we visited and created a unique experience I could not have accomplished on my own. Her local knowledge of Australia was invaluable. Read more

Ruth was terrific to work with. Ruth worked with me patiently, though a number of options as to number of days for the trip; cities to visit; areas and activities to pursue. Every itinerary, including the final version aligned with our interests and priorities. Upon completing our 16 day trip, it is evident Ruth knows the areas we visited and created a unique experience I could not have accomplished on my own. Her local knowledge of Australia was invaluable.

Hotel Reviews
Hyatt Regency Sydney
Sydney

We upgraded our Room to a Harbor view . That was well worth the cost of the upgrade , from a bland any big city office building view to one overlooking the beautiful and bustling Darling Harbor . The roof top bar is a must with a stunning view of Darling Harbor with great cocktail and small bite food options. Loved the vibe . The breakfasts were excellent , combining a huge selection of options from various buffet stations with a choice to have made to order omelettes and Eggs Benedict . Bonus mimosas or Champaign included. The rooms were clean and bed very comfortable.

Authenticity & Character
Location
Location made it easy to access most areas of downtown Sydney with less that a 20 min walk or Uber ride
Staff
Cleanliness & Comfort
We requested for our room to receive housecleaning after erroneously indicating we did not need it , but they did not clean or refresh our room for another 24 hours and on,y then after a second request . Once they did refresh the room it was perfectly clean . The bed was very comfortable .
Vibe Hotel
Melbourne

Well appointed room in a great central location with a beautiful view. Great breakfasts as well!

Authenticity & Character
Location
Look for a higher room with a river view .
Staff
Responsive . Expecially the waitstaff - especially Lucy . Friendly front desk staff.
Cleanliness & Comfort
MACq 01 Hotel
Hobart

Probably the best hotel we have ever stayed in. The spacious rooms, views of Hobart Harbor, the super friendly and helpful staff , sumptuous breakfasts, and overall vibe made this our favorite hotel on our trip.

Authenticity & Character
We loved how so much Hobart and Tasmanian history is infused into the hotel and our stay experience.
Location
Staff
Cleanliness & Comfort
Stewarts Bay Lodge
Port Arthur

A Washer / dryer are in the cabins which was very helpful . A Good restaurant is open “on campus” for breakfast and evening dinner . This is helpful as there are limited dining options in port Arthur . The cabins have a full kitchen so dinning in is also an option. Check the hours and days the restaurant is open as they can be variable. There is a beautiful walking path along the waterfront at the lodge that continues to the Port Arthur Historical Site .

Authenticity & Character
Location
Close to the Port Arthur Historical Site and the meeting point for the Wilderness cruise
Staff
Cleanliness & Comfort
Freycinet Lodge
Coles Bay

Our upgraded room was amazing , with a private view of the granite mountains ( the Hazards) and an outside secluded bath . A nice perk is that everything in the mini bar and fridge was included in the room rate - no extra charges. The location was also unique , inside the National Park , affording easy access to hiking to overlooks with stunning views and access to a number of white sand beaches with pristine waters , with very few fellow beach goers. Excellent breakfasts. We liked the bistro for dinner - it seemed a better value and the food was great. The property has a beautiful expansive deck overlooking Cole’s Bay . An added plus - the lodge as free laundry facilities.

Authenticity & Character
Location
The only Hotel / Lodge located in the National Park . Stunning sunsets every night over Cole’s Bay
Staff
Especially Steffi she was so friendly and accommodating
Cleanliness & Comfort
Rooms were spotless and thoroughly refreshed during our stay
Activity Reviews
City Bike Trip
City Bike Trip
Melbourne

A wonderful way to see the city and get an initial overview / lay of the land. Dave ( a retired solicitor) our guide was excellent. We felt safe and learned so much about Melbourne. Also what areas to revisit . We loved the lunch stop at Brunnelli’s. The tour ended just in time before the heat of the day was too much.

Quality of Experience
Guides, Drivers and Staff
Transport
Melbourne City & Phillip Island Day Trip with Penguin Parade
Melbourne City & Phillip Island Day Trip with Penguin Parade
Melbourne

A must do . On of the highlights of the trip. The Penguin plus ( upgrade) viewing platform also a must . It is special experience to witness in less than a hour, the 1, 000 plus little blue penguins exiting the surf in unison and marching up the beach dunes to their burrows .

Quality of Experience
It is all about the Penguins
Food
As noted we did not have enough time (30 min) at the stop to order and finish our food before the departure from town . The food did not come for 20 minutes . Though the food was good , We were stuffing it in our mouths and it was not enjoyable . I would skip the food option and go for a quick fish and chips , sushi or pizza or deli.
Guides, Drivers and Staff
Long day but the driver (AL) was top notch , funny and went above and beyond . He even stopped to demonstrate boomerang throwing , letting us all give it a try .
Transport
Hobart Harbour Kayaking
Hobart Harbour Kayaking
Hobart

A great way to get some exercise, see the City of Hobart from the water and have a fish and chips snack right from the kayak! .Our tour guide, Kane was wonderful. We felt safe , even while navigating the busy waters of the port.

Quality of Experience
Guides, Drivers and Staff
Kane our guide was great !
Transport
N/A as we walked to the beach
Bonorong Wildlife Sanctuary Night Visit
Bonorong Wildlife Sanctuary Night Visit
Hobart

One of the best wildlife tours we have ever experienced . What makes this unique is that this is a rescue shelter so the wildlife is here either as their only resort due to injury or human abandonment or in a state of rehabilitation to be returned to their natural habitat. The early evening is a wonderful time to tour as for many of the animals this is their natural feeding time. This is also a semi private tour that has limited participants , otherwise closed to the public. One gets close to the kangaroos, wombats, ichybnas( our favorite) , 110 year old cockatoo (Fred) , and of course Tasmanian devils. Bono-Lou our tour guide was fantastic.

Quality of Experience
Guides, Drivers and Staff
Bono-Lou our guide was wonderful . She is clearly passionate about the animals and loves her work.
Transport
N/A no transport involved , we drove
Evening Food & Wine Walk
Evening Food & Wine Walk
Melbourne

The food and wine / beer were extensive, varied and excellent . I rarely post food on social media but I felt compelled to do so in this instance . Our guide Deanna was top notch and a lot of fun too ! Though not an inexpensive tour , it was well worth the cost. A great value .

Quality of Experience
Food
The restaurants and our wonderful food and tour guide Deanna
Guides, Drivers and Staff
Transport
We walked so this Q is N/A
Reverse Great Ocean Road Experience
Reverse Great Ocean Road Experience
Australia

We loved the twelve apostles and shipwreck cove . Just a gorgeous coastline and beautiful place .

Quality of Experience
Twelve Apostles, shipwreck cove
Guides, Drivers and Staff
He was ok
Transport
Afternoon Grand Hobart Walk
Afternoon Grand Hobart Walk
Hobart

Perfect way to start our Hobart Stay . The center city is compact and walkable with a lot of history. Dave our tour guide was wonderful . He is a history buff and highlighted aspects of Hobart’s history not necessarily generally known. As an example he took us into a Real tennis club ( fascinating to visit ) as he learned of our interest in the Aussie Open . It is clear Dave loves to show off Hobart .

Quality of Experience
Guides, Drivers and Staff
Dave is wonderful
Transport
N/A as we walked
Depart Australia
Depart Australia
Australia

Smooth pick up and drop off . We requested a route without tunnels and the driver Miguel was very accommodating. We also request a pick up 30 min later than scheduled and they accommodated.

Quality of Experience
Guides, Drivers and Staff
Miguel was wonderful
Transport
Full Day Bruny Island Traveler Tour (Shared Tour)
Full Day Bruny Island Traveler Tour (Shared Tour)
Hobart

Fun tour , we loved all the stops along the way . Yummy artisan food and drink ( cheese , beer, honey, chocolate) . The lunch stop was also excellent . It is a long day but is broken up by several interesting stops as well as a ferry ride each way that helps break it up. The tour guide was terrific. It is a relatively early start so I would build in time for an early breakfast before arriving if one is like me ; a big breakfast person .

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half Day Sydney Harbour Bridge Ride (Shared Tour)
Half Day Sydney Harbour Bridge Ride (Shared Tour)
Sydney

The best way to get an overview of Sydney . The sandwich lunch was excellent and was included. In addition to the description , we also rode along by the Barangoo Reserve, Sydney Observatory, Darling Harbor , Chinatown , Hyde Park, the Botanical Gardens, along Woolloomooloo bay and Sydney Opera House . Our Tour Guide Ruben was great .

Quality of Experience
Guides, Drivers and Staff
Ruben Rocks!
Transport
N/A as we walked to the bike tour start
Tasman Island Wilderness Cruise
Tasman Island Wilderness Cruise
Hobart

Fantastic way to see the stunning and rugged Tassie coast. We felt like we were at the end of the earth . Wildlife abounds . We saw albatross up close - what a magnificent bird. Cliffs , caves, an iconic lighthouse and wildlife. What’s not to love !

Quality of Experience
Guides, Drivers and Staff
The guides were righ out of central casting
Transport
Bus ride to and from the dock was comfortable
Sydney Harbour Long Dinner Cruise
Sydney Harbour Long Dinner Cruise
Sydney

What a treat ! A wonderful meal and way to tour the harbor from the water .

Quality of Experience
Food
Though there was only one stop vs two as the second place is closed on Sundays , we liked it as this made the dinner stop at Doyle’s longer and more relaxing with a spectacular view of the Sydney skyline in the bacgriud as the sun set . The tour portion of the boat ride continued after dinner for another two hours.
Guides, Drivers and Staff
Jamie was very helpful
Transport
My only suggestion would be to show the pickup spot on a map . We were not quite sure we were at the right spot and frantically walked the entire length of opera Quay as the boat was not there yet and arrived right at the pickup time , not a minute earlier . Understand as they may only be allowed to bump and run , but as a result a map in addition to the description would have helped .
Climb the Harbor Bridge
Climb the Harbor Bridge
Sydney

A must do . First class treatment all the way . Pete our tour leader was a veteran guide and the best , right out of casting central . My wife is not always comfortable with heights and she did it and loved it.

Quality of Experience
The whole thing
Guides, Drivers and Staff
You can’t beat Pete our guide
Transport
N/A
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

A great way to get an overview of the opera house ,and its design and construction while also visiting stunning performance venues within the opera house complex. After the tour I wanted to attend a performance, just to get an actual experience of venue in action. It is a first class tour conducted by a very knowledgeable docent.

Quality of Experience
Guides, Drivers and Staff
Excellent docent
Transport
N/A
Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Replied on Feb 14, 2024

I really enjoyed working with James and was pleased they were open to trying some different things. I had just returned from Tasmania in October so it was great to be able share these amazing experiences that fitted with their interests. I have personally done everything included in this itinerary so its great to speak from the heart and from actual experience.

Australia in 8 days
Australia | Jan 27 - Feb 4, 2024

Frederick
Frederick P.
Dublin, OH | Reviewed on Feb 05, 2024
Great planning and activities, we really felt Vicky helped us get the most out of our 8 days in Australia. Tight schedule for a country as big as Australia, but we feel we hit some memorable highlights. Staying 3 days at the rocks in Sydney was a great introduction and the hotel was in the perfect location for newbie’s like us. Trip to cairns was seamless and the scheduled activities were memorable. Loved the Great Barrier Reef, bucket list checked! Read more

Great planning and activities, we really felt Vicky helped us get the most out of our 8 days in Australia. Tight schedule for a country as big as Australia, but we feel we hit some memorable highlights. Staying 3 days at the rocks in Sydney was a great introduction and the hotel was in the perfect location for newbie’s like us. Trip to cairns was seamless and the scheduled activities were memorable. Loved the Great Barrier Reef, bucket list checked!

Hotel Review
Harbour Rocks Hotel
The Rocks, Sydney NSW

Perfect introduction to Sydney, extremely helpful staff!

Authenticity & Character
Location
Staff
Helpful and enthusiastic
Cleanliness & Comfort
Activity Reviews
Blue Mountains Full Day - Private Tour
Blue Mountains Full Day - Private Tour
Sydney

Rebecca was a friendly informative guide, introducing us to a beautiful area of the country

Seastar Luxury Outer Great Barrier Reef Island and Reef Tour from Cairns
Seastar Luxury Outer Great Barrier Reef Island and Reef Tour from Cairns
Cairns

4 hours of snorkeling available during the cruise, really nice staff and cruise

Kuranda Deluxe with Skyrail Rainforest Cableway (departs Cairns)
Kuranda Deluxe with Skyrail Rainforest Cableway (departs Cairns)
Australia

Pleasant drift over the beautiful rainforest.

Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Feb 05, 2024

Hi Fred,
I just wanted to take a moment to express my sincere gratitude for the lovely review you shared about your holiday. I am so glad you had a wonderful time in Australia and that you found the Harbour Rocks Hotel to be as delightful as I do. Your feedback means a lot to me, especially knowing that you also enjoyed the touring options we organized.

Take care,
Warm regards,
Vicky

Thank you Gary - We had an amazing trip in Australia.
Australia | Jan 16 - Jan 30, 2024

Yael
Yael C.
Canada | Reviewed on Feb 02, 2024
We had an amazing trip in Australia. everything was well planed and fitted our requests and budget. We saw lots of new animals, we tasted wonderful wine and food, we dipped in the ocean and in some beautiful waterfalls and we snorkelled the Grate Barrier Reef. Gary was very responsive to our requests and fulfill them very well, while surprising us with some extra tips and special upgrades that we greatly appreciated once we arrived at a venue. It was a stress-free trip and all we had to do... Read more

We had an amazing trip in Australia. everything was well planed and fitted our requests and budget. We saw lots of new animals, we tasted wonderful wine and food, we dipped in the ocean and in some beautiful waterfalls and we snorkelled the Grate Barrier Reef. Gary was very responsive to our requests and fulfill them very well, while surprising us with some extra tips and special upgrades that we greatly appreciated once we arrived at a venue. It was a stress-free trip and all we had to do is to enjoy Australia and the company of each other. Strongly recommending using KimKim and especially Gary - THANK YOU

Hotel Reviews
Amora Hotel Jamison Sydney
Sydney

amazing location and very comfortable room , bed Nice and helpful staff

Authenticity & Character
Location
right on the Main Street in Sydney. Close to everything
Staff
very helpful and friendly - especially the young guys opening the doors
Cleanliness & Comfort
Mercure Cairns
Cairns

this is more like a hostel not very much a hotel. the rooms are very big but empty. no decor, not a dresser to put your cloths, not a table - nothing. The was no remote to the AC unit so the room was freezing. Two towels were provided for 4 nights and no cleaning service. Carins gets lots of rain but they do not provide any umbrellas. The breakfast looks miserable, for the some cost we ate at The Novotel next door and enjoyed a wonderful variety of food and drinks. But the worst were the staff - they were so NOT friendly that we were actually laughing . Its like they were trying to avoid making eye contact with us so they don't need to greet us. The desk is literally next to the elevator and they were pretending to be on the computer or immediately went to the back room without saying simply "Hello". Very weird.

Authenticity & Character
no Character what so ever
Location
The location is OK - it is not as closed to the beach as the other hotels but it is still ok
Staff
the attitude MUST improve. They need to be friendlier and more approachable. They should greet their guests and not let them feel unwelcome as we did
Cleanliness & Comfort
its a very clean hotel but the rooms and showers/bathrooms are not serviced at all and its a bit too much for a stay of 4 nights.
Mercure Melbourne Southbank
Southbank

this is not a 5 stars hotel but is it very well maintained. the rooms are comfortable and large. the coffee at the Lobby Bar was amazing. the location is AWSOME and the staff are nice and friendly. I used the laundry facility - it was very appreciated to have one after 10 days of the trip.

Authenticity & Character
nothing special about this hotel but it is nice and amazingly located. It was decorated for the AO games which added a lot to the vibe.
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sydney Opera House Tour
Sydney Opera House Tour
Australia

a MSUT DO

Half Day Panoramic Sydney Sights
Half Day Panoramic Sydney Sights
Sydney

our specific tour guid was not the best but the tour itself is important for the first day in Sydney

Sydney Aboriginal Dreaming Tour
Sydney Aboriginal Dreaming Tour
Sydney

I think that the idea of this trip was supposed to be much different than what we got. but seriously I have no idea what was this trip about

Hunter Valley Wine Tasting
Hunter Valley Wine Tasting
Sydney

After visiting the Yarra Vally near Melbourne I know that Yarra is better ... HAHAHAH

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Waterfall Wanderers Full Day Tour
Waterfall Wanderers Full Day Tour
Australia

the young guy that took us on the trip was absolutely adorable. it was a very very nice trip

Quality of Experience
Food
I wish the food was a bit better
Guides, Drivers and Staff
Transport
Day trip to the Great Barrier Reef
Day trip to the Great Barrier Reef
Australia

We were taken by a beautiful Catamaran. The staff on the boat were absolutely outstanding !!!!! they took care of each one of the 80+ passengers as if we were royals. I was not feeling well on the way and 2 staff members looked after me easing my sea sick and making me feel better. When one of the guides saw that I was not comfortable with the snorkelling gear in the water he took me personally on trip to the reef attached to a life saving ring making sure to point every special fish and coral we saw on the way. He made my day and I made sure to tell him he did (I tipped him some extra $) .

Quality of Experience
Guides, Drivers and Staff
Transport
Kuranda Deluxe Tour - Skyrail
Kuranda Deluxe Tour - Skyrail
Australia

it is defiantly a MUST do while in Carins. The view from the gondola was outstanding I think that we were a bit tired that day - it was a slow moving and a bit too commercial for our test but, still, a MUST DO

Great Ocean Road Small-Group Ecotour
Great Ocean Road Small-Group Ecotour
Melbourne

nothing to add - the view said it all

Melbourne Foodie Culture
Melbourne Foodie Culture
Melbourne

Probably the highlight of the trip - we learned SOOOOOOO much about Melbourne and Australia that day

Quality of Experience
Guides, Drivers and Staff
Transport
Phillip Island Penguin Parade Day Tour
Phillip Island Penguin Parade Day Tour
Melbourne

I wish we could go Stright to Phillip Island. We LOVED LOVED LOVED the Penguins parade part and being in the "Penguin PLUS" experience made a HUGE difference for us. The day trip itself was a waste of time for us as by now we saw million Koalas and Kangaroos ....

Guides, Drivers and Staff
Transport
Blue Mountains Deluxe Day Tour Experience
Blue Mountains Deluxe Day Tour Experience
Sydney

Our tour Gide was amazing, the group was so friendly and the vibe was very fun. we loved visiting the farm on the way to the mountain.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Yarra Valley Wine Experience
Yarra Valley Wine Experience
Melbourne

Yarra Valley is SOOOO much nicer than Hunter Valley (the wine is better too) - but don't tell the ppl of Sydney I said that ...

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Gary Topic

Bucket List Trip to Australia/New Zealand
Australia | Jan 16 - Jan 31, 2024

T
Tracy J.
Sunrise Manor, NV | Reviewed on Feb 02, 2024
Our Australia/New Zealand trip was such a wonderful, memorable trip! Liz’ activity suggestions were all great! We appreciated the small group tours ( no more than 12 people) and the tour guides were top notch. All of our airport and tour pick-ups were on-time/ early. It was so nice to see someone greet us at the airports and not having to arrange our own transportation. Even though we had intentionally selected mid-range hotels, they mostly exceeded our expectations and we had some amazing... Read more

Our Australia/New Zealand trip was such a wonderful, memorable trip! Liz’ activity suggestions were all great! We appreciated the small group tours ( no more than 12 people) and the tour guides were top notch. All of our airport and tour pick-ups were on-time/ early. It was so nice to see someone greet us at the airports and not having to arrange our own transportation. Even though we had intentionally selected mid-range hotels, they mostly exceeded our expectations and we had some amazing views from our room. The complementary breakfast at each hotel was also nice. We will certainly recommend Kimkim and Liz to our friends and family!

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Feb 03, 2024

Hello Tracy and Mark!!
Thank you for the wonderful review and I am so glad you enjoyed the trip.
It was very nice to work with you and I would do it again anytime!!! So please contact us for your next trip.

Cheers
Liz

Dream vacation
Australia | Dec 16 - Dec 29, 2023

Jaya
Jaya C.
Hermosa Beach, CA | Reviewed on Jan 29, 2024
Australia was in our bucket list for a whole. Liz helped plan the dream trip in a timely manner. She was easy to interact with and responded promptly. She revised the itinerary based on our preferences and cost effectiveness. Inspite of all the planning due to cyclone Jasper we couldn’t do Port Douglas. But Liz and her local team Kasia helped plan a lot of the must sees. Highly recommend the trip and the specialist Read more

Australia was in our bucket list for a whole. Liz helped plan the dream trip in a timely manner. She was easy to interact with and responded promptly. She revised the itinerary based on our preferences and cost effectiveness. Inspite of all the planning due to cyclone Jasper we couldn’t do Port Douglas. But Liz and her local team Kasia helped plan a lot of the must sees. Highly recommend the trip and the specialist

Hotel Reviews
PARKROYAL Darling Harbour
Sydney

Centrally located in Darling Harbor. Friendly staff and good restaurant option though there is plenty to eat in the near by places.

Authenticity & Character
Nothing extraordinary. Normal
Location
Centrally located. Can go to circular quay etc easily. Lots of eateries around.
Staff
Cleanliness & Comfort
There were mosquitos in lobby
Adina Apartment Hotel Adelaide Treasury
Adelaide

Wonderful location and friendly staff. Beautiful character considering it was the old treasury building.

Authenticity & Character
Beautifully transformed from treasury building to a hotel. Had history preserved for us to know and view.
Location
Right by Victoria square and easily walkable.
Staff
Cleanliness & Comfort
Room had all the facilities. Just getting to elevator was confusing. Nice pool!
Clarion Suites Gateway
Melbourne

Very moderate hotel. Rooms were small and noisy due to train tracks.

Authenticity & Character
Nothing special
Location
Centrally located but near train tracks making it inconvenient
Staff
Friendly and made us comfy in lobby when we had checked out and had long wait for our flight.
Cleanliness & Comfort
Nice pool
Desert Garden Hotel
Uluru

Nice comfortable hotel with wonderful onsite restaurants. Convenient for trips. Little pricey but comfy.

Authenticity & Character
Very beautiful and well maintained. Love the outback and native vibes.
Location
Convenient for tours and airport
Staff
Cleanliness & Comfort
Activity Reviews
Phillip Island Wildlife Day Trip & Penguin Parade
Phillip Island Wildlife Day Trip & Penguin Parade
Melbourne

Definitely a not to miss experience. It’s surreal to see the penguins and the seals.

Quality of Experience
Guides, Drivers and Staff
Transport
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

Very informative and timely tour! Got to see the opera house and even hear some artists prepping for their show.

Quality of Experience
Short and informative!
Guides, Drivers and Staff
Knowledgeable and friendly
Harbor Experience Cruise
Harbor Experience Cruise
Sydney

Nice cruise around the harbor. Enjoyed going under the harbor bridge the most.

Quality of Experience
Guides, Drivers and Staff
Transport
The ship was neat and convenient
Blue Mountains Day Trip with Hike
Blue Mountains Day Trip with Hike
Sydney

The visit to Calmsley farms was fantastic. My kid loved feeding the kangaroos and seeing them up close. Lunch was very delicious and kept us nourished for the hike. Not spectacular as Grand Canyon and definitely not a must do. Guide was really friendly and knowledgeable

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Afternoon Uluru Sunset
Afternoon Uluru Sunset
Uluru

It was a good tour but it was hard to understand the guide and felt like lot of waiting to see few places. Sunset location was not that spectacular.

Quality of Experience
Guides, Drivers and Staff
Transport
Morning Kata Tjuta Walk & Breakfast
Morning Kata Tjuta Walk & Breakfast
Uluru

Fantastic way to see the beauty during sunrise, wapau hike was great, breakfast was quite good too! Best way to see Kata Tjuṯa

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Kangaroo Island Experience- Cruise / Cruise
Full Day Kangaroo Island Experience- Cruise / Cruise
Adelaide

Fantastic guide and awesome way to see Koalas, Kangaroos in their natural habitats! Lunch spread was awesome! Wish they had given time for dinner before the cruise back to Adelaide

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Jan 31, 2024

Helo Jaya,
Thank you for your review. I enjoyed working with you and was very sad that the cyclone hit and interrupted the Port Douglas part..... I think you'll just have to go back sometime !!! Maybe do Port Douglas and then go all the way up to Darwin and Kakadu National Park :)

Also I read you were able to hear the artists practicing for the Opera performance, that was very unique. How lucky.

Thanks for taking the time to review and please reach out anytime you are planning another trip. We'd love to help.

Cheers
Liz

East Coast Australia Trip
Australia | Jan 7 - Jan 19, 2024

MapMan
MapMan L.
Quincy, MA | Reviewed on Jan 20, 2024
We booked a 2 week trip along the east coast, starting in Sydney and then driving north to Brisbane. Everything arranged through Kim Kim went well. The hotels selected were excellent, the car and tour arrangements that were made went off without a hitch. We lucked out and only had 1 rain out day of the two weeks, the locals said were lucky as the 2023-2024 spring / summer season has been especially wet. If in Sydney don't miss a guided tour of the Opera House, and in Brisbane be sure to... Read more

We booked a 2 week trip along the east coast, starting in Sydney and then driving north to Brisbane. Everything arranged through Kim Kim went well. The hotels selected were excellent, the car and tour arrangements that were made went off without a hitch. We lucked out and only had 1 rain out day of the two weeks, the locals said were lucky as the 2023-2024 spring / summer season has been especially wet. If in Sydney don't miss a guided tour of the Opera House, and in Brisbane be sure to visit the Lone Pine Koala Sanctuary. Gold Coast Beaches are not to be missed and Sydney is very sightseeing friendly with an excellent mass transit system including ferries to visit parts of the town adjacent to Sydney Harbor.

Hotel Reviews
The Convent Hunter Valley
Pokolbin

Boutique hotel in the middle of "wine country", we plan on staying here again if we ever get the chance to visit Hunter's Valley in the future!

Authenticity & Character
Restored old convent, like visiting an 19th century Victorian mansion.
Location
Staff
Very helpful and friendly
Cleanliness & Comfort
Discovery Parks - Emerald Beach
Emerald Beach

Glamping on the beach, if that is your thing rent a cabin here.

Authenticity & Character
It is a campground, cabins available.
Location
Only about 100 yards away from a fabulous beach.
Staff
Cleanliness & Comfort
Cabin was modern and very clean, think Glamping!
QT
Surfers Paradise, QLD

The room, staff and views are top notch!

Authenticity & Character
Location
Just 1 block off the Esplanade, close to the beach, shops and dining.
Staff
Cleanliness & Comfort
Activity Reviews
Morning Private Hidden Gems & Historic Artefacts - Australian National Maritime Museum
Morning Private Hidden Gems & Historic Artefacts - Australian National Maritime Museum
Sydney

If you are into history, take this tour very worthwhile. you can visit the archives with a docent and go behind the scenes where they are restoring items and exhibits. One can visit a number of ships while there.

Quality of Experience
Guides, Drivers and Staff
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

We had an excellent tour guide a Texan actually. Very informative on the creation of and the construction of the Opera House.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Connie Campos
Connie
Connie Campos
Local specialist in Washington and New Zealand | Replied on Jan 21, 2024

Dear Mark and Lori,
Thank you so much for taking the time to leave an excellent rating. We appreciate your business. Please let us know what we can do for you in the future. I am so glad you enjoyed everything during your trip. I see you would like to stay again in the wine country; I can't wait to hear back from you and put another incredible journey together.
Looking forward to working with you in the near future!

Best regards
Connie

Overall the trip was incredible. All of the t...
Australia | Dec 17 - Jan 8, 2024

L
Lawrence R.
Canada | Reviewed on Jan 15, 2024
Overall the trip was incredible. All of the tours were absolutely amazing. We cannot pick a favorite place as we loved it all. Every city we went to had its own special memory and experience. Our guides and drivers were all very friendly and very informative. The only tour we cancelled was in Hobart to the prison. We really in the end were not interested and wanted to spend the day on Mona. A couple of hours on Mona was way too rushed. Our only wish was that we could have had more time in... Read more

Overall the trip was incredible. All of the tours were absolutely amazing. We cannot pick a favorite place as we loved it all. Every city we went to had its own special memory and experience. Our guides and drivers were all very friendly and very informative. The only tour we cancelled was in Hobart to the prison. We really in the end were not interested and wanted to spend the day on Mona. A couple of hours on Mona was way too rushed. Our only wish was that we could have had more time in some of our destinations to experience the city itself. Go into shops and galleries and not be rushed. After the tours we were strapped for time and were too tired to do this. We would have loved time to purchase a piece of art or something special from each culture. Otherwise we loved it all. Feeding kangaroos and emus, the penguin parade truly fascinating, Mona, Bruny island wow, Byron bay beaches spectacular, Sydney harbor like nothing we have seen before, the blue mountains breathtaking, the vegetation throughout and the Botanical gardens wow, the number of boats in Auckland harbor, absolutely loved Waiheke, the rainforest the volcanic beach, kayaking to the glow worms was quite an experience, the redwoods tree walk beautiful, the Māoris so fascinating. Queenstown loved. And of course Milford sound. There are no words for Milford sound. Surrounded by beauty, flying over the mountains was a highlight!!! In terms of the hotels. We loved Henry jones art hotel in Hobart!!! Unique beautiful, great breakfasts, clean, great staff. We loved elements of Byron, also unique and beautiful, lots of activities and close to drive to the beaches!! Great food and service and very clean. The cabin was amazing!! Our favorite was Rees hotel!! Our accommodation was fabulous. The hotel gorgeous. Breakfast and food amazing. Clean and best staff. We liked the rooms in park royal darling harbor hotel and the breakfasts were great. But the front desk staff and management were not impressive. They made a mistake with our rooms and were not very flexible on fixing it. We had to call the travel agent and they made the entire situation very stressful for us. One of our rooms was supposed to be with 2 queen beds for our 3 adult children and they gave a a king bed and said they could put a rollaway bed in it. Not acceptable. Then agent arranged for a third room and when my son went to check into it they said the agent never confirmed it. It was worked out but the entire thing was stressful for us. Would not recommend. The clarion suites in Melbourne was ok. Clean comfortable beds but very dated. There was nowhere to have breakfast and they gave us these breakfast boxes which were not what we were interested in. Would have liked a hotel with restaurant instead and also a concierge or staff who were educated about the city. Would not recommend. Also the washer dryer did not work and we had to have one of the hotel staff have our clothes dried for us. It was on machine that did both and did not work properly at all. Millenium Roturura was ok but very dated rooms. Didn’t love them. Hotel itself fine. Breakfast ok. But location beside Polynesian spa was good. Adina hotel in Auckland. Great location, suite very nice but terrible service. One day they didn’t clean our room. When we called we told them and they said housekeeping was gone for the day. What would I like them to do? Really? How about clean towels, empty garbage, Kleenex etc. so we asked for that. Then they said what do you expect us to do we only have two staff working. Well that is not our problem!!! We are paying you for service. Would not recommend. Overall we loved the entire trip other than the accommodation issues. The best experiences and best memories. Thank you.

Hotel Review
Adina Apartment Hotel Auckland Britomart
Auckland

One day they did not clean our room. When we called they said housekeeping was gone for the day. What would we like them to do! Really?? How about new towels, dump garbage, Kleenex etc. Then he said we only have two staff working. That is not our problem!!! We are paying for the hotel and the service and this was definitely lacking. Would not recommend. Suites nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Blue Mountains Deluxe Day
Full Day Blue Mountains Deluxe Day
Sydney

Spectacular. The most stunning vistas!!!loved!!!!breathtaking.

Quality of Experience
Guides, Drivers and Staff
Transport
Milford Mariner Overnight Cruise from Queenstown -2 days 1 night - Fly Back
Milford Mariner Overnight Cruise from Queenstown -2 days 1 night - Fly Back
Queenstown (NZ)

Most incredible experience of our lives!!! So beautiful. Surrounded 360 degrees by mountains on the fjord. Woww!! No words!!!! Loved!!!!! And the flight back over the mountains, surreal. Best experience ever!!!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Phillip Island Penguin Experience - Private Tour
Full Day Phillip Island Penguin Experience - Private Tour
Australia

Best most fascinating experience ever!! We were in the rain and did not want to leave. Loved!!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Afternoon Grand Hobart Walk
Afternoon Grand Hobart Walk
Hobart
Quality of Experience
Guides, Drivers and Staff
Bruny Island Day Trip
Bruny Island Day Trip
Hobart

Spectacular!!! The cliffs, the dolphins!!! Wowww!!!!

Quality of Experience
Guides, Drivers and Staff
Transport
Private (Luxury Diamond Tour)
Private (Luxury Diamond Tour)
Sydney

Informative and beautiful!!

Quality of Experience
Guides, Drivers and Staff
Transport
Auckland Best of Both World:  Bush and Beach  - Full day
Auckland Best of Both World: Bush and Beach - Full day
Auckland

Loved it all!!!

Quality of Experience
Guides, Drivers and Staff
Transport
Waiheke Island - Half Day Afternoon Scenic Wine tour with lunch
Waiheke Island - Half Day Afternoon Scenic Wine tour with lunch
Australia

Absolutely stunning place. Loved it and the wineries. What a day!!! Loved

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Auckland to Rotorua visiting Hobbiton with lunch
Auckland to Rotorua visiting Hobbiton with lunch
Auckland

There are no words!!! Incredible!!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Welcome to Rotorua
Welcome to Rotorua
Rotorua

Fascinating and beautiful!!!

Quality of Experience
Guides, Drivers and Staff
Transport
Tu Te Ra - Maori Cultural Dining Experience
Tu Te Ra - Maori Cultural Dining Experience
Rotorua

Educational and incredible to learn about the culture. Loved the interactive activities. A lot of fun. Great experience!! A highlight.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
TE Puia:  Te Ra (Day Pass) Guided tour (90 minutes)
TE Puia: Te Ra (Day Pass) Guided tour (90 minutes)
Rotorua

Loved!! Beautiful. Fascinating.

Quality of Experience
Guides, Drivers and Staff
Transport
Twilight Glow Worm Kayak Experience - 3 hour guided
Twilight Glow Worm Kayak Experience - 3 hour guided
Rotorua

This was an incredible experience. Loved every minute. Wowwww. No words.

Quality of Experience
Guides, Drivers and Staff
Amazing!!!
Transport
Boutique Wine Tour - Half Day
Boutique Wine Tour - Half Day
Queenstown (NZ)

Loved this. Great day!! Great wineries!! Great guide Donna 😊

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Redwoods Treewalk Night
Redwoods Treewalk Night
Rotorua

So beautiful and captivating. Gorgeous!!! Loved it

Quality of Experience
Guides, Drivers and Staff
Transport
Walter Peak Farm and Gourmet Barbecue Dinner
Walter Peak Farm and Gourmet Barbecue Dinner
Queenstown (NZ)

Beautiful. Incredible dinner. Sheep sheering etc fascinating. Love this

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Jan 15, 2024
Dear Lawrence,
Thanks for the 5 star review. I am glad we were able to provide an extra room fat no charge to you to compensate for the mistake the hotel in Sydney did. That was stressful for us also. I did take note of the couple of hotels you were not very satisfied with the service so we can follow up with the properties. It was a very long trip with lots of hotels, tours, transfers and transitions, and also trying to keep control of the budget (in retrospective, we might have...
Read more

Dear Lawrence,
Thanks for the 5 star review. I am glad we were able to provide an extra room fat no charge to you to compensate for the mistake the hotel in Sydney did. That was stressful for us also. I did take note of the couple of hotels you were not very satisfied with the service so we can follow up with the properties. It was a very long trip with lots of hotels, tours, transfers and transitions, and also trying to keep control of the budget (in retrospective, we might have needed to offer a higher (and of course more expensive) level of hotels in those 3 cities you mentioned, maybe keep them at the 5 star level of the Rees throughout. We will keep that in time for the next time.

I am very happy you loved all the tours and that you felt the guides were very professional.

On our end, it was a pleasure to work with you and I wish our paths cross again.

Liz

Wonderful Service Gary was terrific! He was ...
Australia | Dec 29 - Jan 8, 2024

K
Kara C.
Merrillville, IN | Reviewed on Jan 15, 2024

Wonderful Service
Gary was terrific! He was accessible, thoughtful and helped us plan and experience the most amazing trip!

Local specialist: Gary Topic

Great holiday, thank you!
Australia | Dec 2 - Dec 21, 2023

Ruth
Ruth W.
United Kingdom | Reviewed on Jan 08, 2024

Asko did such a great job organising our 3 week trip around the east of Australia, and he was a huge help when we had to make several last minute changes due to severe weather. We had an amazing trip, it’s really hard to name any specific best part as we enjoyed it all so much, a good mix of organised trips and free time to explore the places we were staying. We’d definitely recommend using Asko and Kimkim to plan your next trip!

Local specialist: Asko Merilainen

Australia and Queenstown, NZ
Australia | Dec 1 - Dec 16, 2023

Daniel
Daniel B.
Lawrence, IN | Reviewed on Jan 05, 2024
Connie was fantastic and made many great recommendations throughout our trip! Our absolute favorite place was Queenstown, NZ—so much to see and do. Our other favorite place was the Reef House Boutique Hotel in Palm Cove... The staff there was ridiculously professional, and it was a great place to stop and relax at the halfway point of our trip. Sydney and Melbourne were both incredibly beautiful cities with a lot going on for tourists. My only suggestion to others: don't go to the Outback in... Read more

Connie was fantastic and made many great recommendations throughout our trip! Our absolute favorite place was Queenstown, NZ—so much to see and do. Our other favorite place was the Reef House Boutique Hotel in Palm Cove... The staff there was ridiculously professional, and it was a great place to stop and relax at the halfway point of our trip. Sydney and Melbourne were both incredibly beautiful cities with a lot going on for tourists. My only suggestion to others: don't go to the Outback in the peak of summer! Other than the extreme heat, our trip was amazing, and our services provided by Kimkim were great.

Hotel Reviews
Radisson Blu Hotel
Sydney

A great spot in the middle of downtown Sydney.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Savoy Hotel on Little Collins
Melbourne
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Reef Retreat
Palm Cove, QLD

Extremely upscale and accomodating. An insanely amazing staff with a lot of amenities and a beautiful property. A really cool operate-on-your-own bar. Highly recommend!

Authenticity & Character
Extremely authentic and upscale atmosphere
Location
On the main street in the town of Palm Cove
Staff
Absolutely incredible! I wish I remembered everyone's names.
Cleanliness & Comfort
Desert Gardens Hotel
Yulara

There were other places on the massive property I would have rather stayed. These rooms were quite ghastly, but probably were cheaper than other spots on the property.

Authenticity & Character
The character is old school and needs some rennovating. Mice can get into the rooms at night if you don't put a towel in the corner of the door.
Location
Everything is in one compound, so there's really no other location it could possibly be.
Staff
Cleanliness & Comfort
Needs rennovation and the rooms are dull.
Activity Reviews
Morning Panoramic Sydney Sights
Morning Panoramic Sydney Sights
Sydney
Quality of Experience
Guides, Drivers and Staff
Transport
Dinner Cruise Sydney Harbour Window Seat (from Darling Harbour)
Dinner Cruise Sydney Harbour Window Seat (from Darling Harbour)
Sydney
Boutique Wine Tour - Half Day
Boutique Wine Tour - Half Day
Queenstown (NZ)

This was our favorite experience of our trip! Kiwis are all so nice, and our driver was so friendly, fun, and perfect for a whole-day tour. The wines were amazing, and the scenery cannot be beat. Loved everything about this tour!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Skyline Gondola Ride
Skyline Gondola Ride
Queenstown (NZ)
Mount Conner 4WD Outback Adventure
Mount Conner 4WD Outback Adventure
Uluru

I would not recommend this tour. While the area is beautiful, the endless drive through the middle of no where was not ideal. The trip advertises Kangaroos and Emus... Our tour guide told us that in the year she'd been working with the company, she'd never seen a Kangaroo. Its on a cattle farm—you will only see cattle. You might see a camel, but even the camels are not good for the cows, so they drive them away. If you're looking to see wildlife, the whole area around Uluru probably isn't great. Our time would have been better spent exploring Uluru or Kata Tjuta for the natural beauty.

Quality of Experience
See review.
Food
Guides, Drivers and Staff
The drivers were kind and fun, and so were the cattle ranchers whose house we stopped at on the way.
Transport
The vehicle was comfortable.
Sydney Opera House Tour
Sydney Opera House Tour
Sydney
Sunset Camel Ride
Sunset Camel Ride
Uluru
Local specialist: Connie Campos
Connie
Connie Campos
Local specialist in Washington and New Zealand | Replied on Jan 05, 2024
Hi Daniel
I am thrilled you had a great time and enjoyed your holiday. I am happy to hear that, overall, the expectations of your trip were met, and you brought great memories.
About the tours, I am sorry about that long tour that did not meet your expectations, I am going to speak to the Australia operator and also request information from our product manager. It is supposed to be a scenic tour with lots of wildlife; if it is like you said, we should omit it and avoid disappointment. I am... Read more

Hi Daniel
I am thrilled you had a great time and enjoyed your holiday. I am happy to hear that, overall, the expectations of your trip were met, and you brought great memories.

About the tours, I am sorry about that long tour that did not meet your expectations, I am going to speak to the Australia operator and also request information from our product manager. It is supposed to be a scenic tour with lots of wildlife; if it is like you said, we should omit it and avoid disappointment. I am sorry about the misunderstanding and bad experience.

Overall, it sounds like we met your needs and expectations. I am taking your comments very seriously and sharing them with our AU team and product manager to improve and continue offering great experiences.

We hope to see you soon on another beautiful trip.

Happy New Year, and thank you

Perfect trip
Australia | Dec 8 - Dec 15, 2023

Jungmee
Jungmee L.
Flagami, FL | Reviewed on Dec 20, 2023
Asko was wonderful from planning to executing. Loved the itinerary he planned. Unfortunately we had to cancel our trip to Cairns due to cyclone Jasper. So we had to change our plan last minutes. He immediately changed our flights and hotels without any problem. Highly recommend him !! Read more

Asko was wonderful from planning to executing. Loved the itinerary he planned. Unfortunately we had to cancel our trip to Cairns due to cyclone Jasper. So we had to change our plan last minutes. He immediately changed our flights and hotels without any problem. Highly recommend him !!

Hotel Reviews
Amora Hotel Jamison Sydney
Sydney

Very friendly and comfortable hotel. Location is very convenient to major sites in the city. We loved their breakfast buffet.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Desert Garden Hotel
Uluru

Loved scenery around it: peaceful and beautiful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
All-Inclusive Blue Mountains Day Tour ex Sydney
All-Inclusive Blue Mountains Day Tour ex Sydney
Sydney
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Wintjiri Wiru Sunset Dinner
Wintjiri Wiru Sunset Dinner
Uluru

"MUST" do activity!! Beautiful place to watch sunset and have a wonderful dinner!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Uluru Sunrise & Kata Tjuta
Uluru Sunrise & Kata Tjuta
Uluru
Quality of Experience
Quality of Experience
Guides, Drivers and Staff
Guides, Drivers and Staff
Transport
Transport
Local specialist: Asko Merilainen

Vickie Parrack planned an excellent 5 week Australia vacation.
Australia | Mar 16 - Apr 18, 2023

Dennis
Dennis H.
Midvale, UT | Reviewed on Dec 18, 2023
Vickie Parrack planned an excellent 5 week trip for the two of us. The plan included trains, planes, automobiles, and boats.
We made it complicated for her by having the trip include two stops to visit/stay with family and friends. From the moment our private driver picked us up at the Sydney Airport we knew our vacation was going to be great. A few days seeing Sydney then a flight to Darwin. A few days in the Top End seeing war history, rain forest, jumping crocodiles, and soaking up...
Read more

Vickie Parrack planned an excellent 5 week trip for the two of us. The plan included trains, planes, automobiles, and boats.
We made it complicated for her by having the trip include two stops to visit/stay with family and friends. From the moment our private driver picked us up at the Sydney Airport we knew our vacation was going to be great. A few days seeing Sydney then a flight to Darwin. A few days in the Top End seeing war history, rain forest, jumping crocodiles, and soaking up native culture. A great train excursion on The Ghan from Darwin to Adelaide. A few days in Adelaide and overnight on Kangaroo Island. A Princess Cruise to Melbourne, Tasmania, and on to Sydney. A few more days in Sydney. Then up the east coast with stops in Newcastle, Airlie Beach and the Great Barrier Reef, Townsville, and Cairns and more Great Barrier Reef plus rain forest by wheels plus rain forest by overhead tram (awesome!)

We can't praise Vickie enough. Vickie perceived our intentions and needs. The planning was almost flawless. We hope she will be available plan a New Zealand vacation for us in the next year or so.

Activity Reviews
Sydney Harbour, The Rocks Walking Tour and Bondi Beach
Sydney Harbour, The Rocks Walking Tour and Bondi Beach
Sydney

The walking tour was very informative and fun. Bondi Beach; we got the tee-shirt!

Arrive Sydney
Arrive Sydney
Sydney

Loved it all. The driver met us at the airport, and was very informative and full of info as he drove us into the city and our hotel.

Quality of Experience
Guides, Drivers and Staff
Transport
Prviate transfer from Airport to Accommodation
Darwin

Our driver was great!

Charles Darwin Dinner Cruise with Darwin Harbour Cruises
Charles Darwin Dinner Cruise with Darwin Harbour Cruises
Darwin

This tour was not available. As I recall, the tour company, and the other companies were not running at the time we were there. We were off by a week or so. No fault of Vickie's.

Quality of Experience
Guides, Drivers and Staff
Transport
Private transfer train station to accommodation
Adelaide

This transfer was part of our itnerary. We used Uber.

Adelaide Central Market Delicious Lunch Tour
Adelaide Central Market Delicious Lunch Tour
Adelaide

This market tour was great. Just a couple of hours long, but it was fun. After the tour completed we had trouble deciding which market stall to go back to for our lunch. Great choice, Vickie!

Quality of Experience
Food
Guides, Drivers and Staff
2 Day Kangaroo Island Tour
2 Day Kangaroo Island Tour
Kangaroo Island

These two days were absolutely wonderful. Lots of land and marine mammals and birds performed for us. Our driver was great. The other travelers in our small group were fun. The overnight hotel and restaurant were great. The weather was great. We're so glad this tour was included in our plan.

Quality of Experience
Guides, Drivers and Staff
Transport
Taronga Zoo
Taronga Zoo
Australia

We've been to some nice zoos. This is one of the best! And the view of Sydney from the zoo is unforgettable.

Quality of Experience
Whitsundays - Ocean Rafting
Whitsundays - Ocean Rafting
Airlie Beach

We hosted our relatives, a couple with 3 children, on this rafting experience and everyone of us loved it. Especially the snorkeling.

Quality of Experience
Guides, Drivers and Staff
Transport
The high-speed inflatable boat was a lot of fun.
Private Transfer Cairns CBD Accom to Airport
Cairns

We rode the hotel shuttle but to the airport.

Quality of Experience
Guides, Drivers and Staff
Transport
Kakadu National Park Explorer with AAT Kings
Kakadu National Park Explorer with AAT Kings
Darwin
Captain Cook Cruises - Hop On Hop Off Harbour Explorer 2-Day Pass
Captain Cook Cruises - Hop On Hop Off Harbour Explorer 2-Day Pass
Sydney

This hop-on hop-off experience is a waste of money and time. The harbour is beautiful. But the 'cruise' boats were few and far between, and when on the boat, any tour dialogue was forgettable. The water ferry system is very nice, very convenient, goes to many more locations, and is very affordable.

Heart reef and Whitehaven Flight
Heart reef and Whitehaven Flight
Airlie Beach

There was no flight for us that day. We arrived in Airlie Beach too late in the day.

Quality of Experience
Guides, Drivers and Staff
Transport
Arrive Cairns
Arrive Cairns
Cairns

Loved the train ride from Townsville to Cairns. Upon arrival at the Cairns station in the evening, it took us quite awhile to get a taxi to take us to our hotel. The hotel opposite the bay shore was great and centrally located for exploring the town on foot. The taxi waiting experience was not bad, just unexpected and uncomfortable as we stepped off the air conditioned train into the humidity in the covered train station. In the future, for other visiting travelers, perhaps a heads-up about the possible wait might be appropriate.

Quality of Experience
Transport
Quicksilver Outer Barrier Reef Cruise
Quicksilver Outer Barrier Reef Cruise
Australia

The catamaran trip out to the anchored barge was nice, very comfortable. The multi-activity barge was great. Unfortunately we chose to ride in the semi-submersible submarine as our first activity, and we both became very nauseous from the small boat's movement. The nauseousness put a damper on further activities. So we weren't up for the snorkeling or other activities. However it was fun to watch all the others having fun. Its amazing that they'll teach you so scuba dive in the short time we're on the barge. Watching the fish feeding is fun. All things considered, this is a great experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Daintree, Cape Trib & Bloomfield Day Tour
Daintree, Cape Trib & Bloomfield Day Tour
Cairns

The Billy Tea Safari tour to the rainforest showed us some great flora and fauna. Our guide/driver as great. However our safari vehicle was too rough-riding for our old bones. For us, the same travel route in a more conventional vehicle would have made the day tour more comfortable.

Quality of Experience
Guides, Drivers and Staff
Transport
Free Day in Cairns
Free Day in Cairns
Cairns

We rode the Karunda scenic Railroad up the mountain. Wonderful experience. The Karunda village is nice. We bought some artwork from a local vendor and had it (sucessfully) shipped to our home in Idaho. The Karunda Skyrail overhead tram was awesome. I never expected I would enjoy this as much as I did. Seeing the rainforest from above is indescribable. I would love to see the rainforest from this perspective when its raining hard. I know they close the skyrail when raining, out of caution for lightening strikes, but still I'd like to see it.

Quality of Experience
Guides, Drivers and Staff
Transport
Litchfield National Park Waterfalls with AAT Kings
Litchfield National Park Waterfalls with AAT Kings
Darwin
Local specialist: Vickie Parrack
Vickie
Vickie Parrack
Local specialist in Wanaka | Replied on Dec 18, 2023

Hi Dennis and Laura,

Thank you so much for such an amazing review. I had so much fun working on this trip with you and you were always so lovely to chat too. I can not wait to welcome you to Aotearoa!

Vickie

Amazing Experience in Australia
Australia | Nov 2 - Dec 13, 2023

Amy
Amy Z.
Little Falls, MN | Reviewed on Dec 16, 2023
After trying to book a month long trip to Australia by myself, I discovered KimKim. We knew we wanted to blend time with a guide and independent traveler. Vickie put together an itinerary that included what we knew we wanted to experience and where we wanted to go as well as Vickie had great suggestions of experiences to add on. We enjoyed our 42 days in Australia! Read more

After trying to book a month long trip to Australia by myself, I discovered KimKim. We knew we wanted to blend time with a guide and independent traveler. Vickie put together an itinerary that included what we knew we wanted to experience and where we wanted to go as well as Vickie had great suggestions of experiences to add on. We enjoyed our 42 days in Australia!

Hotel Reviews
Vibe Hotel Sydney
Sydney

Modern, terrific hotel. Excellent location for walking and exploring the city. The room was clean and comfortable. We loved the restaurant in the lobby. Overall, Great service, kind and helpful people.

Authenticity & Character
It is a modern clean no frills yet super comfortable hotel
Location
in Chinatown, convenient, we moved about with ease and confidence.
Staff
very helpful
Cleanliness & Comfort
well maintained, great bed, compact rooms with enough room,
Rydges Hobart
Hobart

Location was a bit far from the harbor. Heavy drapes thick carpet made the room feel closed. We preferred the Vibe in Hobart which we stayed in with the tour group.

Authenticity & Character
Old building remodeled
Location
Staff
kind helpful
Cleanliness & Comfort
spots on the carpet, thick carpet holds in the dust, the shower was a poor design and water went all over the floor
Hotel Grand Chancellor Melbourne

The room had been updated recently and was comfortable as well as sizable.

Authenticity & Character
the people great breakfast buffet
Location
The street had several empty buildings. Great location in Chinatown.
Staff
kind, helpful, called me by name
Cleanliness & Comfort
clean and comfortable
Comfort Inn The International
Apollo Bay

Clean, good location, quiet, parking was easy

Authenticity & Character
updated old motel
Location
right on Main Street
Staff
super kind and helpful
Cleanliness & Comfort
VERY clean! Bed super comfortable. lots of room
Elphin Motel
Launceston

We didn't stay here , We stayed at the Grand Chancellor Hotel. I was not very happy with the room and almost asked for a different room. thick dusty carpet, inefficient design, dark (not enough light) heavy curtains, very stained carpet in hallway. we were on the 1st or 2nd floor. I was happy we were only there one night. The breakfast buffet and lobby area were great!

Indian Pacific Train
Adelaide

Totally highly recommended by us!

Pensione Hotel Perth
Perth

Great location, clean and comfortable. Off street parking was tight

Authenticity & Character
Location
Easy walk to shopping, restaurants and Elizabeth Quay
Staff
Cleanliness & Comfort
Great comfortable room
Ningaloo Lodge Exmouth
Exmouth

We didn't stay here- We stayed at the Escape Resort. We got there at 7:00pm and left at 8:00am. The cabin was over used - we didn't need the kitchen. the bed was comfortable

Authenticity & Character
good idea for the right traveler
Location
good
Staff
good and helpful
Cleanliness & Comfort
worn
Best Western Carnarvon
Carnarvon

updated room, old ac

Authenticity & Character
Location
good
Staff
Cleanliness & Comfort
the ac was noisy
The Heritage Resort

We didn't stay here. We stayed at the Ocean Village, I think,

Authenticity & Character
cabin, well done
Location
right in town across from the ocean, walkable to everything we needed
Staff
took great care of us
Cleanliness & Comfort
very comfortable
Kalbarri Edge Resort

It was ok. noisy. good location

Authenticity & Character
Location
right in town
Staff
Cleanliness & Comfort
Mantra on Sydney Airport
Mascot

the walk from the airport was challenged by construction. The room was over used and needed a deep clean

Location
close to airport, nothing around except other hotels, busy area, good for one night between flights
Staff
great staff!
Cleanliness & Comfort
over used, needs a deep clean
Mount Gambier Hotel
MOUNt Gambier

we didn't stay here, we stayed at The Barn. It was excellent!

Country Roads Motor Inn
Naracoorte

Not many options in this town. The motel was good and updated.

Authenticity & Character
basic
Location
it was a doable walk to town, located in a more industrial area. request a room on the back side as the front rooms or on the main road
Staff
super friendly and accommodating
Cleanliness & Comfort
basic clean and comfortable
Kangaroo Island Seafront
Penneshaw

We didn't stay here. We stayed in the Ozone Hotel. It was comfortable and clean right on the ocean.

Authenticity & Character
Location
Staff
Terrific Staff!
Cleanliness & Comfort
Activity Reviews
Sydney Harbour Bridge Climb
Sydney Harbour Bridge Climb
Sydney

In the end, we were just off the long flight and didn't feel like we were ready to be attached to a group of people and wear community jumpsuits and helmets .

Free Day in Sydney
Free Day in Sydney
Sydney

We loved walking around and discovering the city. We went to the top of the tall building to get a perspective of the city.

Arrive Sydney
Arrive Sydney
Sydney

We liked having the driver there at the airport to pick us up and bring us to the hotel. The hotel stored our bags and we went out walking.

Tasmanian Explorer - Day 1 - Launceston/ Stanley / North-West Coast
Tasmanian Explorer - Day 1 - Launceston/ Stanley / North-West Coast
Launceston

I wish we would have been in the hotel where we met our group. I didn't like the Grand Chancellor Hotel. The Intrepid tour was terrific! It was rigorous but wonderful!

Quality of Experience
Guides, Drivers and Staff
Transport
Tasmania Explorer - Day 2 The Tarkine/North-West Coast
Tasmania Explorer - Day 2 The Tarkine/North-West Coast
Australia

Stanley and hiking the Nut

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tasmanian Explorer - Day 3 - North Coast/Corinna
Australia

Corrina was amazing! I would have liked to stay here at least 2 or more nights.

Quality of Experience
Guides, Drivers and Staff
Transport
Tasmanian Explorer - Day 4 - Corinna/North Coast/Devonport
Tasmanian Explorer - Day 4 - Corinna/North Coast/Devonport
Australia
Tasmanian Explorer - Day 5 - Cradle Mountain National Park / Launceston
Tasmanian Explorer - Day 5 - Cradle Mountain National Park / Launceston
Australia
Tasmanian Explorer - Day 6 - Hobart/ Richmond/ Tasman Peninsula
Tasmanian Explorer - Day 6 - Hobart/ Richmond/ Tasman Peninsula
Australia

we explored the prison

Tasmanian Explorer - Day 7 -Tasman Peninsula/ Hobart
Tasmanian Explorer - Day 7 -Tasman Peninsula/ Hobart
Australia
Tasmanian Explorer - Day 8 - Huon Valley / Hartz Mountains National Park/ Hobart
Hobart
Tasmanian Explorer - Day 9 - Bruny Island/Hobart
Tasmanian Explorer - Day 9 - Bruny Island/Hobart
Hobart
Welcome to Melbourne
Welcome to Melbourne
Melbourne

Melbourne Museum is a must see!

Explore Apollo Bay
Apollo Bay
Flinders Chase Tour
Flinders Chase Tour
Kangaroo Island
Quality of Experience
Guides, Drivers and Staff
Transport
Island Life Tour
Island Life Tour
Kangaroo Island
Quality of Experience
Guides, Drivers and Staff
Transport
The Indian Pacific Overnight Train from {{start_location}} to {{end_location}} (Westbound)
The Indian Pacific Overnight Train from {{start_location}} to {{end_location}} (Westbound)
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Perth & Fremantle City Explorer & Swan River Cruise - Morning Tour
Perth & Fremantle City Explorer & Swan River Cruise - Morning Tour
Perth

It was difficult to hear the narration because the speaker system was not great. In addition there was a party of 35 women celebrating someone's birthday. They were loud and took over the outside part of the boat. The lunch food was ok.

Quality of Experience
Discover Rottnest Tour (incl. Lunch)
Discover Rottnest Tour (incl. Lunch)
Perth

We were a bit shocked by the numbers of people and bikes. I'm happy we were on the bus tour because we saw the sights quickly. Lunch was good and we went back on the 2:30 ferry getting off at Fremantle and taking the train back to Perth. The narration was better than on the Lunch cruise.

Explore Exmouth
Explore Exmouth
Exmouth

We stopped at the information Center in Exmouth for the best information. This is definitely shoulder season there are very few visitors around. We set out for the Cape Range National Park and on of the beaches just beyond the park center. We swam and loved it. We decided to go back to the park center and bought one set of snorkel gear to share. We went to the Oyster Stacks and had a terrific time snorkeling. Since the National park is an out and back driving experience, we headed back north and stopped at another swimming beach and found the protected turtle beach. After finding dinner we went to the hotel after the office closed. They had sent an email with after hour instructions.

Quality of Experience
Beautiful Coast! we loved the water.
Wula Gura Nyinda Eco Cultural Adventures - Didgeridoo Dreaming Night Tour
Wula Gura Nyinda Eco Cultural Adventures - Didgeridoo Dreaming Night Tour
Australia

On the way to Denham we stopped at Coral Bay for another snorkeling experience by the jetty. We were the only ones on the beach. Snorkeling and swimming were fun. We did not swim off the beach in town. It was a long desolate drive to Denham so we were pleased to have time to relax over 2 nights. The Experience was cancelled because of the strong wind and fire danger.

Quality of Experience
Marine Eco Tour with Coral Bay Eco Tours
Marine Eco Tour with Coral Bay Eco Tours
Australia

We skipped this experience- We stayed in Kalbarri it was marvelous. We snorkeled near town and I signed up for The Abrolhos Island Discovery Full Day Tour with Pink Lake add-on from Kalbarri https://kalbarriscenicflights.rezdy.com It was amazing!

Quality of Experience
Guides, Drivers and Staff
Transport
Depart Australia
Depart Australia
Australia

The drive from Kalbarri to Perth was exhausting. It would have been great to stop at one of the town (Green Head area) on the Turquoise Coast for one night before driving to Perth. We didn't have the time. We stopped at the Pinnacles, it 45 minutes and we stayed in the car- I think its a good stop. Taking the car back to Perth Airport was stressful because of construction and not really knowing where we were going. It had to be.

Walk with Wildlife Tour with Wildlife Wonders
Walk with Wildlife Tour with Wildlife Wonders
Apollo Bay

This was a terrific tour! We learned a lot.

Local specialist: Vickie Parrack
Vickie
Vickie Parrack
Local specialist in Wanaka | Replied on Dec 17, 2023

Hi Amy,

Thank you so much for the review. I absolutely loved working with you on this trip of a lifetime!
Your feedback is so useful and I love your photos. I know this was such a big trip for you and I cant thank you enough for letting me be apart of it.

Take care

Vickie xx

Incredible Service from Connie
Australia | Oct 30 - Nov 5, 2023

S
Scott R.
Seattle, WA | Reviewed on Nov 21, 2023

Connie was wonderful to work with. Her replies were timely, her attention and responsiveness to what we were looking for was appreciated, and the final trip she put together was fantastic, according to our friends. My wife and I were unable to take the trip due to serious health issues with my mother.

Local specialist: Connie Campos
Connie
Connie Campos
Local specialist in Washington and New Zealand | Replied on Nov 21, 2023

Hi Scott,

Thank you for taking the time to write this review. I really appreciate it. I am aware that your friends had an amazing time on the trip, and I am sorry that you weren't able to join them.

I hope that your mom is doing well, and my thoughts and prayers are with her.

Best Regards
Connie

Women’s World Cup Aussie/New Zealand Adventure
Australia | Jul 17 - Aug 2, 2023

T
Tiffany N.
Phoenix, AZ | Reviewed on Nov 20, 2023

We had an amazing trip for our family with teenage kids and my parents. For the Womens World Cup. We started in Sydney, then to Brisbane and Melbourne. We ended in New Zealand in Wellington and Auckland. All of the hotels were very nice. We had many great tours/activities. One of the best excursions was The America’s Cup in Auckland. Sabina was very helpful.

Local specialist: Sabina Din
Sabina
Sabina Din
Local specialist in Wanaka | Replied on Nov 20, 2023

Thank you Tiffany, I'm glad you had such a great trip!
Sabina

Sydney Vacation
Australia | Nov 4 - Nov 9, 2023

A
Agatha C.
Ashburn, VA | Reviewed on Nov 20, 2023
Overall, we had a a great experience using KimKim and interacting with our specialist, Gary. Gary was very responsive and we got answers to our questions right away. The responsiveness was one of the first reasons we liked KimKim and decided to book with them. Gary was able to find an amazing hotel with a great view and location for us. Gary also had wonderful suggestions for things we might like to do or see, and he offered a great guide on good eats. We loved our walking tour of The Rocks... Read more

Overall, we had a a great experience using KimKim and interacting with our specialist, Gary. Gary was very responsive and we got answers to our questions right away. The responsiveness was one of the first reasons we liked KimKim and decided to book with them. Gary was able to find an amazing hotel with a great view and location for us. Gary also had wonderful suggestions for things we might like to do or see, and he offered a great guide on good eats. We loved our walking tour of The Rocks and had a very personable guide. The Blue Mountains tour and our Aboriginal tour of the botanical gardens were both very memorable. The Sydney Opera House was, itself, of course, impressive and iconic, but our tour for the Opera House didn't really compare to The Rocks tour or other tours we took. Our favorite thing that we did in Sydney was the Bridge Climb. We loved our twilight climb! It was raining, cold, and dark when we went, but the climbing suits keep you warm and dry, the tour guides are amazing and energetic, and the views are breathtaking. The only thing that happened on our vacation that I think KimKim could improve on, was two of our tour times were incorrectly written in our itinerary. We ended up missing our tour time for our Rocks tour because the itinerary mistakenly listed its end time as the start time. The Rocks Tour company was easy to work with and fixed this for us right away, but we discovered our other tour for that day was also listed incorrectly in the KimKim itinerary, so we ended up missing the end of the Rocks tour and dashing to the next tour. When we asked Gary about the mix-up, he was very apologetic and checked all of our remaining tour times and schedules to make sure everything was lined up correctly.

Hotel Review
Shangri-La Sydney
The Rocks, Sydney
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sydney Opera House Tour
Sydney Opera House Tour
Australia

I really loved touring the Opera House and seeing inside the building. The information from the tour was good and interesting, but I think our tour guide was a bit over it all. She seemed cranky and didn't really answer peoples questions kindly.

Quality of Experience
Guides, Drivers and Staff
Aboriginal Harbour Heritage Tour (Private)
Aboriginal Harbour Heritage Tour (Private)
Sydney

I loved this experience. Our tour was a private tour and it really made it more personal. We were able to ask questions freely and learnt about a whole different history of Sydney and Australia's people. It was really interesting to combine this tour and the Rocks tour on our trip because there was overlap discussing some of the same histories and peoples from different perspectives (The Rocks Tour was mostly from an European perspective and this tour, was obviously, more of an Aboriginal perspective). We also got to learn about some of the different uses of the plants in the garden.

Quality of Experience
Guides, Drivers and Staff
Sydney Showboat Dinner & Show Package
Sydney Showboat Dinner & Show Package
Sydney

This show was an interesting addition to our trip. It was basically a cabaret show and dinner. The dinner was good and the show had great music and dancing. However, the boat itself was having some issues that needed some maintenance. There was water leaking onto one of the dining tables from the ceiling (this was an inside dining room, so it was not water or mist from the cove). Luckily, no one was seated at that table, but that makes me suspect it was a known problem. The pace of the show was also very slow. The show started and stopped multiple times, which I suspect was to account for large crowds and serving dinner, but we had a rather small crowd for our show time, and the pace was just off, like the entire tour time was 3 hours, but with the dinner and the show, it really could have wrapped up in 2 hours.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Blue Mountains Deluxe Day Tour Experience
Blue Mountains Deluxe Day Tour Experience
Sydney

We had a great tour of the Blue Mountains. The mountains were beautiful and our guide had a great pace for seeing and enjoying the views as well as getting us to the next location. The botanical gardens at the end were very impressive!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
BridgeClimb Summit - Twilight
BridgeClimb Summit - Twilight
Australia
Quality of Experience
Guides, Drivers and Staff
The Rocks Walking Tours
The Rocks Walking Tours
Sydney

This was the best tour we took in Sydney. Very great guide and just really interesting information about the history of Sydney.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Gary Topic

Thoroughly enjoyed the trip. In the future I ...
Australia | Nov 1 - Nov 16, 2023

S
Susan C.
Kalamazoo, MI | Reviewed on Nov 19, 2023
Thoroughly enjoyed the trip. In the future I probably won’t have so much scheduled, would have liked a bit more free time, but we did have lots of fun. Read more

Thoroughly enjoyed the trip. In the future I probably won’t have so much scheduled, would have liked a bit more free time, but we did have lots of fun.

Activity Review
Barossa Valley Wine Tasting Day Trip
Barossa Valley Wine Tasting Day Trip
Adelaide

Loved the wine tour and that’s saying a lot considering we don’t much care for wine. The views of the vineyards were amazing and our guide was very personable, really enjoyed him. Learned a lot. Definitely recommend the tour wether you are a novice or much more.

Food
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Nov 29, 2023

Thanks Susan for your nice review and for the opportunity to provide this trip for you. I'm glad you had lots of fun. I'll make a note for your next trip with us :) to make sure we leave a bit more free time !!

It was a pleasure working with you.

Liz

Three Cities in Australia
Australia | Oct 25 - Nov 2, 2023

P
PP Y.
Taiwan | Reviewed on Nov 18, 2023
We recently completed the 8-night Sydney, Cairns and Melbourne Australia trip. Liz was very helpful in designing and adjusting the trip for us. Hotels were in good locations, within walking distance to attractions and restaurants and airport transportation arrangement worked smoothly.
Though the weather sometimes was challenging, we enjoyed the Sydney Opera House tour and chances to visit local farms. The Gold Class Kuranda Scenic Railway was a nice treat and the Penguin Parade in...
Read more

We recently completed the 8-night Sydney, Cairns and Melbourne Australia trip. Liz was very helpful in designing and adjusting the trip for us. Hotels were in good locations, within walking distance to attractions and restaurants and airport transportation arrangement worked smoothly.
Though the weather sometimes was challenging, we enjoyed the Sydney Opera House tour and chances to visit local farms. The Gold Class Kuranda Scenic Railway was a nice treat and the Penguin Parade in Melbourne was quite an experience. Thanks KimKim in helping us in this memorable trip.

Hotel Reviews
Pacific Hotel Cairns
Cairns

Great location but hotel is not clean as it should be. We found dust covered on coffee pot and hot water pot etc. Hotel was informed. It seems to be a group tour hotel too. There were school students staying while we were there.

Pan Pacific
Melbourne

Nice location to walk to attractions. Close to Crown Casino. Staffs are very friendly and eager to help. Modern design and clean .

The Grace Hotel
Sydney, NSW

A hotel with much history. Great location. Close to Sydney harbor and many restaurants. Breakfast starts at 6:30am which did not work us with early full day guided tours.

Activity Reviews
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

Great tour to be able to see the performing stage of the Opera House.

Full Day Cape Tribulation, Daintree & Mossman Gorge
Full Day Cape Tribulation, Daintree & Mossman Gorge
Cairns

Daintree River Cruise and rainforest are good highlights. The bus driver and tour guide Denial was great. However, Mossman Gorge does not seem that interesting. This trip involves winding mountain ride. It took a long drive to reach to destination.

Dinner Cruise Sydney Harbour Window Seat (from Darling Harbour)
Dinner Cruise Sydney Harbour Window Seat (from Darling Harbour)
Sydney

Lovely cruise to see the Sydney Harbour. Food is actually good. Window seat is a plus.

Morning Panoramic Sydney Sights
Morning Panoramic Sydney Sights
Sydney

Tour guide was very knowledgeable. It is a good tour to know the city first before picking places to visit at free time.

Full Day Blue Mountains Deluxe Day
Full Day Blue Mountains Deluxe Day
Sydney

A long drive to a few lookout points for photo shoots. I wish we have more time to walk around the Three Sisters. Knowledgeable tour guide.

Welcome to Cairns
Welcome to Cairns
Cairns
Full-Day Kuranda Rail & Skyrail - Gold Class
Full-Day Kuranda Rail & Skyrail - Gold Class
Australia

Location is wonderful and the Gold Class train ride was a good treat. The bus driver, however, is not as good as all other guide.

Melbourne City & Phillip Island Day Trip with Penguin Parade
Melbourne City & Phillip Island Day Trip with Penguin Parade
Melbourne

Funning and knowledgeable tour guide Sara. We enjoyed this tour.

Depart Australia
Depart Australia
Australia

The ride is okay. With all of the airport pick-up and drop-off in the entire trip, the Sydney pick-up experience, the car and the driver, is amazing. I guess it is a small city. The cars used in Cainrs is so so. But all drivers are courteous.

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Nov 18, 2023

Thank you Patty for your beautiful review. It was a pleasure to work with you ! Please keep Kim Kim in mind when planning your next adventure!

Cheers
Liz

Why travelers love kimkim

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Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

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