Kimkim Trip Reviews for Chile

Everything went so smoothly and as planned. Lorena L. listened to what we wanted out of the trip and the trip delivered. Our driver and guide for the Atacama, William and Lorena, were kind, patient, and knowledgeable and funny. Our drivers and guide for the Uyuni portion of the trip, Iván, Carlos, and Jhonny, were also kind, patient, knowledgeable, and funny. We had two cars in Uyuni since there were four of us. My husband and I only had the driver, Iván, who was great, so sweet and caring. He knows the area so well that he could be a guide except that he doesn’t speak English. (I speak Spanish so not a problem for us.) in Uyuni we went on miles and miles of dirt, sand, and salt. Some might find that grueling, but we loved it all. The three men I traveled with are all avid photographers and they were thrilled with the photos they got. We’re so glad we did this trip and used KimKim for the second time.

We had a wonderful trip to Chile. From airport pickup, to the tour of Santiago and Valparaiso, both driver Eliseo and guide Claudio were amazing. All the tours in our next stop in San Pedro de Atacama turned out well. We did have some questions with the transportation, but Jesse was super responsive when we reached out for confirmation. After a busy few days of tours, our last stop in Pichilemu was a delightful change of pace. Hotel Alaia offered an incredible setting and the staff were all so welcoming. Overall a great trip and we are looking forward to visiting Chile again!

Hotel Reviews

Hotel Eco Boutique Bidasoa

Santiago

Great view of the mountains. Felt safe with several walkable restaurants. Nice Breakfast

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Cumbres San Pedro

San Pedro de Atacama

Nice resort with great pool and spa. Offered a shuttle between the hotel and town which is nice, but required as it is a little ways outside. The food was ok, but menu somewhat limited.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Alaia

Pichilemu

Spectacular setting and views. Staff was all very friendly and accommodating. Food was excellent. They have a long list of provided activities, but be sure to contact the hotel about them or book ahead of time.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Santiago City Tour - Private

Santiago

Claudio was informative and very accommodating to our interests. A great start to the trip.

Quality of Experience

Guides, Drivers and Staff

Transport

Valparaíso & Wine Tour

Santiago

The wine tour and tasting were great. Claudio suggested having lunch at the winery, which was delicious. The tour of Valparaiso was interesting, informative and scenic.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Stargazing Tour

San Pedro de Atacama

The stargazing tour itself was very cool. The pickup and drop off were being changed/coordinated through WhatsApp somewhat last minute. The drivers did not speak any English, but the tour itself did have a translator.

Quality of Experience

Guides, Drivers and Staff

Transport

Explore the Atacama Salt Flats & Lagoons

San Pedro de Atacama

Layana Travel did a great job with communication and the tour was incredible. The tour guide and driver were great. The meals were somewhat lacking compared to other tours nearby, but were just fine.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Tour of Tatio Geysers

San Pedro de Atacama

Very cool. Long drive to see the Geysers, but was a beautiful spot. There were extra stops on the way back we were not anticipating. The tour dropped us in the town center and unfortunately the hotel shuttle wasn't running yet, so was a somewhat long walk back after a very early morning.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

The bus did break down, but they had a new one waiting

Valley of the Moon Tour

San Pedro de Atacama

We didn't really know what to expect from this tour, but it was great. The guide and driver were both top notch. The hike was a pleasant surprise and the food spread and cocktail at sunset were delightful.

Quality of Experience

Guides, Drivers and Staff

Transport

I wish we knew dropoff was at the center of town, but generally good

We originally booked a trip to Atacama as part of our Chile trip, but our plans changed after we discovered we were expecting a baby. Angel very kindly offered to take us around Santiago instead, having been our main point of contact for the original Atacama booking.
It was great to meet Angel. He was as enthusiastic in person as over email :) Our tour was informative, interesting and very fun!
We would happily recommend Kim Kim and Angel to others seeking a professional and friendly tour in Chile.

Me and my husband just came back from our trip in Chile and it was a very satisfying trip. Chile is a very diverse country that everybody needs to add it to their bucket list. Our 10-day sojourn was just a glimpse of what the country has to offer.
This was all made possible when we contacted Tamer who was instrumental in making this happen. Tamer was very patient with us during the planning. He gave us a few tour packages to choose from and he was very responsive. He basically answered all our questions in the quickest time possible.
Angel, who was our first contact during our Santiago stay was awesome !!! He is very professional and yet very personable. He treated us like we were family during our stay. Angel and his entire team were always reaching out to us and asking how we are doing. Very responsive, very punctual and just very comforting to know that he has our back. I like the fact that they reach out to us and gives us updates on our daily itinerary.
Our tour in San Pedro de Atacama and Patagonia were just outstanding.
We've been to quite a few countries and always had no trouble with our tour packages but in Chile- they seem to go above and beyond.
After all our tours-our guides always have a spread of food and drinks which is really something that you can look forward to.
Chilean people are very nice and welcoming.. We've never encountered any person who hasn't smiled or helped us out in every way possible.
So many places to go and explore but we don't mind coming back to Chile. There's so much this country has to offer that we have barely scratched the surface.

Hotel Reviews

Hotel Diego de Velazquez

Santiago

The location itself was great. The bellboy to the front desk employees were really attentive. What it lacks is an update to their rooms. Seems very dated. The bathroom needs to be fixed. It is functioning but it just doesn't look inviting at all. It needs caulking. Food was okay. Nothing fancy.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

please update the rooms especially the bathrooms

Ckoi Atacama Lodge

San Pedro de Atacama

I like this place. It's maybe a good 10 minute walk from the city center but i like the peace and quiet that it provides. Room and bathroom is clean. It's not a high end lodge but i like the fact that they upcycle materials to use. The restaurant is clean and inviting. Food is okay. it's just a typical free breakfast. But i'll pick to stay here again if ever we'll be back in Chile.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Boutique La Yegua Loca

Punta Arenas

We absolutely love this hotel !!! This has a lot of character. We love the quirkiness of this hotel. Every detail was thought of. The room has awesome. Clean and inviting. Too bad we only stayed here overnight. The restaurant was awesome. This hotel is an example of having a clean, inviting and comfortable without being expensive. They made use of what's native to the area and re-used vintage treasure finds to keep this place authentic. It is a small hotel since this used to be a house that's almost a century old but i just like the vibe. The only downside is the fact that there is no elevator which makes carrying your luggage harder not only for us guests but also for the staff that carries them.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Afternoon Visit to "Valle de La luna "

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

Santiago City Tour

Santiago

Quality of Experience

Guides, Drivers and Staff

Transport

Astro Fotografia

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

Torres del Paine National Park - Panoramic Tour

Chile

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Navigation Excursion - Serrano Glacier and Patagonic Lunch

Chile

Quality of Experience

Food

Guides, Drivers and Staff

Transport

The entire experience working with Kimkim from start to finish was professional, and enjoyable. A well crafted online user experience providing detailed travel itineraries, transportation pickup times and hotel contacts that were easy to reference while traveling (and share with others not traveling). The local expertise of Responsible Travel, (our Chile connection) helped outline an itinerary that fit our travel needs both in capacity and economically. Very custom experience. Having staff checking in with us regularly to make sure the trip was going smoothly was comforting. The communication and special advice was valuable and the entire trip just flowed. I loved our pre-arranged airport transfers! And our experienced van driver to ski areas, not only was a great driver, but understood why its important to get to the slopes early was a bonus. Everyone was considerate and thoughtful to us. Chile is a remarkable country. Great food and friendly people.

Hotel Reviews

Hotel Diego de Velazquez

Santiago

The hotel is located in a good part town that is easy to access from Airport. Lots of good restaurants and shops nearby. The staff are very accommodating and the luggage storage room fit our ski bags and was easy to access when needed. The rooms vary in size. The pool room is relaxing.

Authenticity & Character

Location

Easy area to walk around both day and night.

Staff

helping hands at the door and behind the counter. early morning coffee

Cleanliness & Comfort

Hotel Ultramar

Valparaíso

A fantastic hotel. great location above the fray of the city with views of the harbor. The owners are super kind and accommodating to customers. (thanks for the Birthday breakfast with soundtrack!) The public space and outdoor area is clean and relaxing, which is nice after a day on the streets in town. The local is food is good if you want to stay in for a meal.

Authenticity & Character

sweet rebuilt of and old brick building with a unique feel

Location

great views of the city and harbor

Staff

owners super kind and understanding.

Cleanliness & Comfort

nice size rooms, large windows and very clean space.

Hotel La Casa de Don Tomás

San Pedro de Atacama

Upscale and modern. I wish I had an extra day here to relax outside under the tree.

Authenticity & Character

This place makes you feel relaxed as soon as you arrive. The outdoor sitting area under the tree is magical. the entryway sitting area is functional and water bottle refilling station is a plus. Highlighting awareness about best behavior in a sensitive environment are critical for guests to understand.

Location

easy to walk into town and get picked up by tour companies

Staff

everyone was kind and knowledgeable of local area.

Cleanliness & Comfort

great rooms, and brushes to dust your shoes off after being outdoors in the desert.

Hotel Gomero

Hanga Roa

The hotel is peaceful and clean. Wonderful artisan craftsmanship adorn the space. Hours of love and care have built this hotel.

Authenticity & Character

Nothing like it. each detail is hand crafted. gardens are blooming and art is everywhere.

Location

easy walking distance to town. quite.

Staff

owners are accommodating, with local fruit and beverages upon check in. Knowledgeable about the Island and very kind. food is well prepared, delicious and cook is super caring and sweet.

Cleanliness & Comfort

Hotel Lady Florence Dixie

Puerto Natales

The location is fantastic. Easy to walk around town and get picked up by tour companies. A bit noisy with guest leaving rooms. simple accommodations.

Authenticity & Character

funky, noisy, but clean

Location

Activity Reviews

Gastronomic Route "Platos con Relato"

Chile

a fun filled day customized to meet our needs. We were able to surf the sand dunes ( "maybe we can ski it" ) and go swimming after a food feast of fresh local fish. When your guide (Angel) really listens and gets to know his guests, magic happens. We had so much fun and laughed so hard we had tears in our eyes.

Quality of Experience

Guides, Drivers and Staff

guide was willing to go swimming with guests - so much fun

Transport

Astronomical Tour - Atacama Desert

San Pedro de Atacama

Bright moon prevented good star viewing. telescopes were cool and learned new things. communication on pick up time, location and which tour operator could be improved.

Quality of Experience

Guides, Drivers and Staff

No one communicated with us.

Transport

Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats

San Pedro de Atacama

good guides and drivers. very interesting day, learned a ton.

Quality of Experience

Guides, Drivers and Staff

driver had good sound track and was willing to talk to guests. Guide was very informed and knowledgeable about region.

Transport

clean the windows on the vans

Visit the Tatio Geysers - Morning tour

San Pedro de Atacama

A very interesting experience and worth the early morning pick up. Rare and unique, great photos opportunities.

Quality of Experience

Food

love a tailgate cook out. The guides deliver in quick time and have plenty of hot coffee /tea for guests.

Guides, Drivers and Staff

good driver, good soundtrack

Transport

Transfer to Ski Resort from hotel in Santiago

Santiago

Our driver was excellent. He was kind and understanding as emotions were overflowing while seeing the Andes mountain range up close for the first time. Which in itself was a remarkable experience. With safety in mind, he delivered us in a timely manner. 80's pop sing along a bonus.

Quality of Experience

Edwardo stopped for photos ops, made sure we had documents needed, grabbed us water for the ride.

Guides, Drivers and Staff

Edwardo is a great driver in snow conditions.

Transport

Van was clean, safe and had good chains. plenty of room for all ski gear. good sound track.

Chilean Food Tour & Picnic with a View of Santiago

Santiago

A great tour with Angel, our local guide from Responsible Travel. We hit the best empanada spot, met the owners and got to know about local spices, before heading to the markets for shopping. Drank traditional Mote con huesillo and the Pisco Sours. Enjoyed dishes showcasing the variety of fresh regional seafood. Finished the day with a sunset picnic in a secluded park overlooking the city. A magical day and a great way to spend a day in Santiago. Our guide was knowledgeable about regional dishes and local restaurants. Came prepared to escort us through the busy market stalls and answer all of our questions.

Quality of Experience

stopping at the street cart to buy Mott con huesillo

Food

Everything! the food in Chile is amazing. The seafood is the best.

Guides, Drivers and Staff

Angle knows the area really well and has a personality that is thoughtful, kind and very observant.

Transport

Valparaiso and Viña del Mar- Shared Tour

Chile

good communication from tour guide, great funny driver. Amazing murals Valparaiso. Go for the art, stay for the winding streets and discover /support local artists. good unique food and bar scene.

Quality of Experience

Guides, Drivers and Staff

Transport

The driver was super happy to be driving a big bus.

Lorena arranged our entire trip , she did a fantastic job , we four friends was traveling all our travel hotel local guide was superb
As we were traveling to a new country we didn’t know any one there still Kim Kim made us feel that we have close people near us

Thank you Kim Kim for an excellent trip

It was an amazing experience!! Entire trip was awesome. A well organized tour by true professionals.. Friendly, dedicated and well experienced guides and drivers.. Special mention on Mr. Mauricio Carrasco and Ms. Ana Tobar. Awesome guides. Transport team were also very caring and punctual! Special salute to Team KIMKIM and TURISMO MILODON.

Jesse planned a very last minute trip for myself, my husband, and our one year old that was wonderful for our family! We felt like we got to see a lot during our 12 day trip but the pace was not so rushed that we were exhausted. I would highly recommend visiting Chile and Argentina, they are beautiful countries with very friendly and kind people. Jesse was there to answer all of our questions and had a very quick response time when we needed a last minute change. We felt confident traveling with the itinerary she planned for us and would do it again in a heartbeat!

Hotel Reviews

Renaissance Santiago Hotel

Santiago

Very nice hotel with a great location and friendly staff.

Location

Staff

Cleanliness & Comfort

Amerian Park Buenos Aires

Buenos Aires

This hotel is in desperate need of room upgrades. The door to our room looked like it had been kicked in with marks and debris on the floor and a broken/missing doorstop. We did request to change rooms however the other room the staff showed us looked very similar. The tub/shower was falling apart with pieces of tape across the tile and a moldy and cracked shower handle. Breakfast was included with our stay however the options were very limited and of poor quality. The location very central and the lobby is very modern and up to date which is why I did not give this hotel a one star review.

Location

Cleanliness & Comfort

Very small beds with only one pillow per person. Room needs upgraded and deep cleaned.

Calafate Parque Hotel

El Calafate

Small hotel with a great location for downtown walking and a great breakfast. We did not have a chance to use the jacuzzi/sauna but loved that it was an option.

Hotel Costaustralis

Puerto Natales

Stunning hotel with beautiful waterfront view. Our room looked out over the water and we loved that we could open the window to catch the sea breeze. Breakfast was delicious and the staff were very kind and helpful to us.

Activity Reviews

Full-Day Tour of Torres del Paine National Park & Surroundings

Chile

This was our favorite day of the whole trip with stunning views of Torres del Paine National Park. Our guide was Jhon Pineda and he was super friendly and helpful and took some absolutely amazing photos of our family. He truly went above and beyond to make sure we got the best quality photos and videos and we appreciate him so much. He made sure we were comfortable with our baby all day and always checked on us. This tour cannot be missed!

Guides, Drivers and Staff

Jhon Pineda is an amazing tour guide!

Transport

Alex was our driver and he made sure everything went smoothly for the entire day!

Dinner & Tango Show

Buenos Aires

Amazing food and service with a tango show that was out of this world! The dancers, musicians, and singers are so talented I could have watched them perform for hours! Truly talented!

Food

Large menu to select from and very generous staff who kept the wine flowing!

Paul organised our trip, he was patient, very well informed and experienced in helping us to reach agreement to meet all our requirements for the holiday.
It was mainly focused on winery visits. However we had 3 days first in Buenos Aires, where we had two city tours with lovely guide Maria, and two evenings organised , one at the specular Fogon Restaurant and the other at Tango Rojo at Faena Hotel. Everything was perfect for us.
We then flew to Mendoza and met our new guide the delightful Augostina. We visited 4 wineries but the visit to Matervine Winery was the highlight of our Mendoza trip. We enjoyed a beautiful gourmet lunch at Susana Balbo Restaurant. Everything was organised with precision and once more it was perfect for us.
We then flew to Santiago where we were met by guide Roberto and driver Francesco. We had a three hour flight delay and they were so understanding it made a difficult day easier for us. Roberto spent the next 4 days with us. While travelling to and from the 7 wineries he shared all the information possible on the Country of Chile. The economy, the culture, the politics, the history, education, agriculture, industry, geography etc, etc.. He was so informative, a truly lovely man to share our experience with. The best guide we have ever had. The highlight of the Chilean wineries was Montes. A great tour. We also spent a lovely day with Roberto visiting Valparaiso and Vina del Mar.
As mature travellers we believe that leaving the organising to a professional tour operator like Kimkim gave us peace of mind and made travel much less stressful.

Hotel Reviews

Alvear Art Hotel

Buenos Aires

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Pullman Santiago El Bosque

Las Condes, Santiago

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Park Hyatt Mendoza

Mendoza

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Lujan de Cuyo Wine Tour, Agrelo Region: Las Perdices, Matervini & Susana Balbo Wineries

Mendoza

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private Casablanca Wine Route

Santiago

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Viña del Mar & Valparaíso

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

Private Excursion: Buenos Aires Sightseeing Experience - North Area

Buenos Aires

Quality of Experience

Guides, Drivers and Staff

Transport

Tango Show & Dinner (Tango Rojo) + Private Transfers

Buenos Aires

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Fogon Closed-Door Asado Dinner Experience with Transfers

Buenos Aires

Quality of Experience

Guides, Drivers and Staff

Transport

Private Excursion: Buenos Aires Sightseeing Experience - South Area

Buenos Aires

Quality of Experience

Guides, Drivers and Staff

Transport

Wine & Flavours of Maipu

Mendoza

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Wine Experience Concha y Toro & Santa Rita Winery, Private Service

Santiago

Quality of Experience

Guides, Drivers and Staff

Transport

Lorena and Vanessa were very helpful from the beginning till the end of the trip. They were very responsive when we were on our trip. In general Lorena customise the trip with exactly all our needs and preferences!!! Totally recommend it using their services for a totally personalised and unforgettable trip!

We had a wonderful trip to Santiago , the coast and wine country thanks to the amazing welcoming and caring by Dominique and Eliseo. They were real, authentic and so helpful, prompt and communicative. Dominique also went out of her way to make sure we knew our pick up times, etc for other outings. They both helped me celebrate my birthday in a special lovely way. Dominique is so knowledgeable and Eliseo despite our language barrier was so fun and caring for us. We had a blast and great introduction to Chile thanks to them both.

The trip to Patagonia was also amazing. KimKim did take care of all the details. Some additional descriptions about tour time pick ups and drives would have been helpful but in the end we had a blast.

Activity Review

Boat Trip to Glacier Grey

Chile

This was a great cruise. I think it would have been helpful to have more of a description regarding the pick up time, the length of drive, and need for walk to the boat as felt somewhat surprised by the morning. The trip was fantastic though but could have had a better description of what to expect.

Quality of Experience

Beautiful!

Guides, Drivers and Staff

Driver on this leg was not that communicative and the van did not heat up so we were Freezing!

Transport

Van did not work well in terms of heating so a cold drive first thing in the morning was challenging.

This is my first time to Chile, Argentina and Bolivia and was excited because we travel to many of our bucket list destinations, such as San Pedro de Atacama, Uyuni, Santiago, Patagonia, El Cafalate, Buenos Aires and Mendoza. The planning process was smooth and Flor was given many local excursions for me to choose. Most of the local guides that were either picking us up or for taking us on a tour were very knowledgable and helpful. But Julio and Willie (the driver) for the 3 days tour in Uyuni are the best. They are knowledgable, caring (very important when travelling at 4700m elevation) and flexible in the plan. Our city tour guide in Buenos Aires was also very good. The local excursions included a combination of private and small group tour. Private tour was definitely more intimate and flexible. But the small group tours especially in San Pedro de Atacama were great too because we had an opportunity to interact with other tourists and had make many new friends. Before we this trip started, we were contacted by Kim Kim's operating team Julian that he would be assisting us 24/7. When we arrived in different stops, the local tour organizers would check on us and provide assistance. As for the accommodations, the hotels in El Cafalate and Mendoza are below our expectations. The staff were helpful but the facilities were dated. Overall, we are glad that we have Kim Kim planning our trip.

Hotel Reviews

Hotel La Casa de Don Tomás

San Pedro de Atacama

The hotel is off 5 mins walk to the centre. The room we had was quite small. Due to the design of the hotel, the room is quite hot and we had to open the door to allow air circulation. The hotel is a bite dated but the staff is great and helpful. The best thing of the hotel is its restaurant. The food is very good and priced very reasonable (actually, it is cheaper than the restaurants in the centre).

Authenticity & Character

Location

It is away from the busy centre

Staff

Cleanliness & Comfort

Tayka del Desierto

Ojo de Perdiz, Potosi

This hotel is in the middle of nowhere but perhaps there are not a lot of choices in the hight desert. It is dated and cold. It is cold because the hotel turn on and off the heat at certain time. They even shut off the power at night (without informing the guests). So you will not have light or wifi. Most rooms have a window facing the common corridor, when people talking in the corridor, you can hear everything. The hotel should have advised all guests to be quiet in the corridor. The dinner on the other hand is quite good.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel de Sal Luna Salada

Uyuni

We were staying there for 2 nights. It is supposed to be very highly rate hotel. Obviously, we are disappointed. The facilities are dated and you can see many things were fallen apart. The wifi doesn't work and there is no closet space in the room. The food in the restaurant is disappointed. The only saving grace is the staff. They are very helpful and nice.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Patagonia Camp

Torres del Paine

The hotel/camp is very unique because the room is a yurt connected by walk ways to the main reception and restaurant. The best part is that you feel that you are in the nature and not being disturbed by other hotel guests. But since it is a yurt. you are subject to the nature as well because you will hear the rain and the wind (it is quite windy in Patagonia). All the staff are fantastic and helpful. The food for breakfast, lunch and dinner are very good. Many people chose not to go for activities to enjoy the facilities and lunch. In addition, the guides of the activities are also very wonderful. The only draw back for us is that we were waiting an hour at the airport for pickup even though they were informed of the plane arrival time. There is only 2 flights flying in Puerto Nateles everyday.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Sierra Nevada

El Calafate

The hotel is dated and service is average. The breakfast is sad too.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Argentino Hotel

Mendoza

We are staying in Hotel Mod, not Argentino because we were advised that Hotel Mod is better. Hotel Mod is about 6 blocks from the centre in a safe neighbourhood. The hotel is big but the service can be improved. The staff is good and helpful. The check in service is lengthy because you need to download the key app to your phone to open the room door. The restaurant in the hotel only provide breakfast and the breakfast is disappointed. They served a lot of canned fruit.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Evening Astronomy Tour

San Pedro de Atacama

We were picked up from the hotel to a location not far away. We were provided with a translator to explain what we would see. It was a great experience because the guide provided a lot of information and answered all our questions through the translator. Unfortunately, we had a full moon and we could't see a lot of stars. At the end of the tour, we were provided with drinks and snacks.

Quality of Experience

Guides, Drivers and Staff

Transport

Planning was easy, responsive team and would highly recommend

Francisco was just absolutely amazing in helping me plan this trip. he was patient with all my changing requests, worked within my budgets. most importantly, he was always honest and that gives me the confidence to refer him to all my friends. His excursion choices were well thought out, with good companies. he went over and above his brief to help me with flight bookings that were not in his purview. he was always available on whatsapp, email. and responded quickly. my only regret is we could not meet. As he said, to meet, we have to now plan another visit to South America soon!
Thank you for everything

Our family had a really amazing trip to Chile. Angel our tour guide was very knowledgeable and was very responsive. We had a packed trip and being a long country we had quite a bit of travel to do. Our trip to Rapa Nui was once in a lifetime one. Angel had chosen good hotels for us, and the tour guides he had arranged were all excellent. We have always been pleased with Kimkim(We used them in the past for Peru) and this time around too they did not disappoint us. We will definitely be using Kimkim again for our next adventures. However if you are going to Chile, Angel is your man!!!

From the beginning of planning our time in Santiago with a trip to Easter Island, Angel our travel agent was incredibly responsive. He listened to what we wanted and demonstrated a willingness to adjust mid trip. He responded almost immediately to any questions or concerns.

On first day in Santiago we had a full day private tour organized including seeing Valparaiso, Vina Del Mar and a visit to a vineyard. We were met at the port (at the end of our expedition through the glaciers and fjords of Patagonia) by our driver Eduardo and an English speaking guide, Consuelo Ibarra. Eduardo was a great driver and Consuelo an excellent guide.

We were able to see and understand Valparaiso through her eyes as she lives here and she provided a great overview of everywhere we visited. Quickly learning our interests she was able to fill us in on history, politics, art and so much more. It was an excellent day and Consuelo provided us with excellent guidance for our second day exploring Santiago including great local vegetarian food, art installations, green space, many places not to miss when visiting Santiago.

After two days based in Santiago we flew to Rapa Nui, (Easter Island).

All of our airport transfers were taken care of and the drivers arrived promptly to pick us up or meet our flights. Additionally our hotel which we really liked, LaReve was in a great neighborhood, and very accommodating. As we would return here for one more day in Santiago they were happy to store our luggage.

On Easter Island we were booked for a private full day tour and a half day tour with our guide Alex, who met us at the airport. Alex was great and despite the wild weather, fog, rain, high winds, we managed to see all the sites with remarkably few tourists. Alex knew how to sequence our visits to each site. He was very knowledgeable. He was also quite thoughtful, orienting us to the Island before dropping us at the hotel so we knew where we could head on our own.

Despite the weather we had an excellent visit to this extraordinary remote historic island.

Our last day in Santiago was Easter and one of our scheduled tour visits the Bahai Temple was closed. Angel helped us rearrange the day and we received a prompt refund for the cancelled tours.

It was a great trip and the perfect addition to our exploration of remote southern Chile.

Activity Review

Explore Viña del Mar, Valparaiso & Wine Tasting in Casablanca Starting from San Antonio In Private

Chile

Our guide Consuelo made this tour exceptional. Her deep knowledge of the areas we visited made it very special . The wines we tasted were also excellent. Would have liked more knowledge about the specific wine making processes used here.

Quality of Experience

Guides, Drivers and Staff

Prompt, clean vehicles, good drivers

Chile is an outstanding country and destination. It certainly offers more than you could ever imagine with every landscape possible - one more stunning than the next. And, most importantly, the Chilean people could not have been nicer - from hotel staff to restaurant staff to ordinary people on the street.

We had the best time in Chile, and it is all thanks to Lorena!
Lorena was very responsive from the start until we were back home safely. It was a pleasure dealing with her and the rest of the team. She managed to stay within our budget and meet our needs. The hotels and activities that she picked were perfect and exactly what we would have chosen if we arranged our visit to Chile ourselves. Everything worked out perfectly according to the itinerary and the transport was well organised (from the airport pick-up to our rental car).
Here are some of the highlights of our trip:
1) Santiago:
- We stayed in the DoubleTree by Hilton Vitacura Hotel and we had an amazing stay. We loved the location as it was safe, close to a metro station and a large shopping mall.
- The Santiago day-tour was fantastic. Our guide, Hernan, was very friendly and knowledgeable.
- We had a private dinner with Gloria and Leo in their apartment. The food was delicious. This was a true Chilean experience.
- We had a wine tasting at Casas del Bosque in the Casablanca valley. Highly recommended.
2) Puerto Natales / Torres del Paine:
- We flew to Punta Arenas and took a bus to Puerto Natales. I would suggest a direct flight to Puerto Natales if possible.
- We stayed at Hotel Costaustralis. This hotel is well located and is close to all restaurants and shops and is on the waterfront.
- We had the most amazing time in Torres del Paine. The full-day tour of the park is a must. Our guide, Jhon from Patagonia Planet, was the best. He is very talkative and knowledgeable (and he takes the best photos without you even asking).
- I would also highly recommend doing a hike in the park. We were lucky to see a puma on our hike. Juan Pablo, our guide, was amazing!
3) Colchagua winelands
- We stayed at Hotel Vina la Playa. Amazing facilities, peaceful environment and friendly staff. Highly recommended.
- Lorena booked wine tours and tastings for us at Viu Manent and Montes vineyards. What an experience! I would also highly recommend eating lunch at the restaurant at Montes, Feugos de Apalta.

Gracias Lorena for organising this memorable trip for us! We had the most amazing time.

Hotel Reviews

DoubleTree by Hilton Hotel Santiago - Vitacura

Santiago

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Costaustralis

Puerto Natales

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Holiday Inn Santiago - Airport Terminal

Santiago

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Viña La Playa

Santa Cruz

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Santiago City Tour

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

Private Dinner

Santiago

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Full-Day Tour of Torres del Paine National Park & Surroundings

Chile

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Valparaíso & Wine Tour

Santiago

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Boat Tour to Balmaceda & Serrano Glaciers

Chile

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Colchagua Valley Vineyards Tour

Chile

Quality of Experience

Hike from Sarmiento Lake to Amarga Lagoon

Chile

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Angel arranged a fantastic 2 week trip for our party of 6. We had kayaking and hiking guides/outfitters in multiple cities, room for independent hikes, multiple transfers, multiple car rentals, multiple flights, along with varying levels of good to excellent accommodations. Also, we did have one person in our group who had researched our trip extensively and communicated her preferences for us, in creating the end itinerary. Importantly, after our trip, any and all outstanding discrepancies with local agencies were resolved via Angel’s communication with them.

Hotel Reviews

Hotel Diego de Almagro Punta Arenas

Punta Arenas

The staff of this hotel were very kind. The room size was very good with a sea view. And the location was walking distance to the main plaza. Unfortunately, during our brief stay - 3 nights, there was a mold issue in the bath area with a strong smell as the heater warmed up to dry our clothing. The other 2 rooms in our traveling group did not have this issue.

Location

Staff

Hotel Rio Serrano

Torres del Paine

The hotel staff, all areas, were very good. Our daily interactions were with the front desk, bar servers and dining room servers. Everyone tolerated our wretched Spanish attempts despite their excellent abilities in English. Amazing views from our room with a view - please choose this option. We stayed in both the non-view room - smaller and only 1 chair, and the view option room - 2 chairs and a table, more spacious … and the view! Utilized the gym and the area for using a mat was quite small with an impossibly large Bosu ball. Wonderful dry sauna and the views from the pool were unending (bubbler loungers were also good!). Food in both the dining room and bar area were excellent. I would come back here. I also liked their natural finishes design esthetic. There were enough public spaces and they were also large enough to feel at peace.

Authenticity & Character

Location

The view of the Masiff and all the nearby rivers. We were there mid-March and the weather was already changing to fall so we had a rainy day stay at the hotel that we welcomed.

Staff

Cleanliness & Comfort

Hotel Cabaña Del Lago Puerto Varas

Puerto Varas

Very nice views of the lake and centrally located to downtown. Wood interior large corner suite was very comfortable and clean. A short walk from downtown shops and restaurants. The bar and the restaurant in the hotel, were good with a friendly staff. We did not get the chance to use the gym or pool located across the street.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Diego de Velazquez

Santiago

Located centrally in Providencia, only 1.5 blocks away from the metro. The front desk staff and housekeeping were very kind. Buffet breakfast was good. The room was exceptionally small and dated, though it did have a refrigerator, a safe, and an in-wall air conditioner.

Authenticity & Character

Bed linens, comforter with washable cover

Location

Staff

Cleanliness & Comfort

The rooms are just small

Activity Reviews

Agua Fresca Bay Kayaking

Punta Arenas

We had a wonderful kayak outing with Claudia and her team. The water was incredibly calm and we were repeatedly told this was the exception. There were dolphins in the distance, apparently attracted by the motor of the dinghy. The tea and snack afterward, in the cozy dining room, were very nice after being on the water. Enjoyed hearing a bit about the settlers of the region. I would recommend doing this experience.

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Tierra del Fuego - King Penguin

Punta Arenas

It is a bit of a drive but the van is comfortable and the ferry crossing a nice break in the driving. The penguin reserve was very good and interesting. I recommend this tour.

Quality of Experience

Guides, Drivers and Staff

Transport

Climbing Cerro La Picada

Puerto Varas

Because of a late evening arrival, where our guide was patiently waiting at the hotel to brief us, we opted to forego a volcano summit for more sleep! Instead, we left later in the morning, 08:00, and hiked to the saddle between the two volcanos of La Picada and Ornos. I highly recommend this hike and the guide company. And, they make a delish sandwich. There was a big variety in the terrain we crossed and just beautiful views though not in the distance due to mist. I especially liked the new experience of hiking/gliding down some volcanic dirt/sand. We were also able to see Todos los Santos lake, as the weather cleared for a bit.

Quality of Experience

Exceptional views

Guides, Drivers and Staff

Very nice and informed

Transport

Half Day Kayaking in Llanquihue Lake

Puerto Varas

We didn’t kayak in the lake, though we briefly visited it. Instead, we kayaked through a canal like estuary with lovely weeping willows and bird wildlife.

Quality of Experience

Dampened, literally, by leaking spray skirt and lack of provided non-dirt area to change into dry clothing. The estuary was great and unexpected.

Guides, Drivers and Staff

Transport

Short drive of approx 15” from downtown.

Visit Undurraga Vineyard - Wine Tasting group tour

Santiago

We had an excellent tour by … urghh, will comeback and include her name, included walking the regular vineyard and sampling a variety of grapes off the vine. Their separate sample grape garden, with a large variety of grapes in a relatively small area, was also a nice tasting comparison. And, after viewing the cask rooms and the mini museum, the tasting was well conducted- enjoyable. Highly recommend.

Quality of Experience

Guides, Drivers and Staff

Our tour guide was excellent

Transport

Very comfortable van

Thanks to our local specialist, Angel, we had an amazing, fun-filled trip to the beautiful country of Chile. There were 6 of us on the trip and we bombarded Angel with incredible detail on what we wanted to do. He took care of us before, during and after our trip. It was amazing how it all came together. We were taken care of by local guides every step of the way and Angel was always available and checking in with us.

First, we traveled to the beautiful city of Punta Arenas where we did a kayak tour on the Strait of Magellan (loved our guide, Claudia). We also did an all day tour to Tierra del Fuego to see the king penguins. Our tour guide, Ferdinando, added in a wonderful side trip to have lunch at this delightful cafe. The stew was so good! And he also took us on a side tour so we could see the flamingos.

Next stop was Torres del Paine where we stayed at Rio Serrano. What a wonderful place! We upgraded to suites with incredible views of the massif especially at sunrise!. We paid for the all-inclusive package and the staff delivered on that with a 5 star rating! At Torres del Paine, we did a kayak tour to Grey Glacier. It was a beautiful calm day. And we really enjoyed our guides! We also hiked several trails in the parque...we hiked to the Cuernos Lookout and the Mirador Base Las Torres...the latter was one of my biggest highlights of the trip. So epic! My husband also did a private fishing guide tour and had a blast. He caught 7 brown trout...thanks to Sebastian, his guide, for finding the sweet spot to fish! Thank you to our local guide, Jose, who ensured everything went well for us during this special part of our 14 day trip.

From here we went to Puerto Varas. We did a guided hike tour of Mirador Cerro La Picada with some great views of the Osorno Volcano and Lago Todos Los Santos. It was fun coming down the mountain on volcanic sand! We could not have done this hike without our awesome guides, Jose and Eduardo. We probably would have gotten lost! Thank you, Angel, for also ensuring we got the most magnificent suites at Hotel Cabana del Lago! The views from our room of the double rainbows on the lake were spectacular! Hotel Cabana del Lago is a great service-oriented hotel. A special thank you to Rafael, our local guide. Upon our departure from the hotel, our rental car completely malfunctioned. Rafael was able to work with the rental car company and a taxi service to ensure we all got to the airport on time.

We ended our trip in Santiago...thanks to Jose (aka Pepe) for all of his help at the airport on arrival and departure, for getting us to the Undurraga Winery for a great tour and for recommending Baco restaurante for dinner!

The Chilean people are very special. They are so kind and genuine. We felt so welcome in their country. Given so many of them also speak English, it was so much fun to practice my Spanish with them.

I would highly recommend kimkim to anyone looking for a memory of a lifetime. To the people at the kimkim home office, to Angel tending to our every need, to the local guides helping us throughout the trip....my husband and I say Muchas Gracias!!!

Hotel Reviews

Hotel Rio Serrano

Torres del Paine

Wonderful service, wonderful staff, great food, the suites with the view of the mountains are superb! The spa was icing on the cake...especially on one of the rainy days.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Cabaña Del Lago Puerto Varas

Puerto Varas

The 10th floor suite with the panoramic view of the lake was awesome. The clouds were hanging over the volcano most of the time, but we got an extra treat....a view of the double rainbow over the lake. The restaurant service was very good. They made my birthday special.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Amazing suite.

Hotel Diego de Almagro Punta Arenas

Punta Arenas

The front desk people were great. Rooms were clean. Great views.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Diego de Velazquez

Santiago

This is clearly a hotel in the city. We were in a very small room. The air conditioner was cold but hard to manage not being blown out in the middle of the night. Front desk staff were very courteous. Location was good.

Authenticity & Character

Location

Safe area.

Staff

Front desk always eager to help. Breakfast help very courteous.

Cleanliness & Comfort

Rooms need some upgrading. Not sure about the comforter on the bed....probably needed a good cleaning. Doors to shelves did not easily slide. They would be better off taking the doors off the tracks completely.

Activity Reviews

Agua Fresca Bay Kayaking

Punta Arenas

Loved our guide.

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Tierra del Fuego - King Penguin

Punta Arenas

Quality of Experience

Guides, Drivers and Staff

Transport

Transfer to Grey Lake -Kayak through the Glaciers at Grey Lake - Transfer back to your hotel

Chile

Loved our guides. Great calm water day.

Quality of Experience

Guides, Drivers and Staff

Transport

crowded boat

Fly Fishing in Torres del Paine

Torres del Paine

Exceptional. Sebastian was great. Good guy.

Quality of Experience

Food

Guides, Drivers and Staff

Genuine human being. Great fisherman. He knows his work.

Transport

Climbing Cerro La Picada

Puerto Varas

Loved the hike.

Quality of Experience

Guides, Drivers and Staff

Transport

Visit Undurraga Vineyard - Wine Tasting group tour

Santiago

It was a good tour but I was not feeling well that day. But really interesting.

Quality of Experience

Guides, Drivers and Staff

Very knowledgable.

Transport

I wasn't feeling well so wasn't in the mood to be in a van.