Kimkim Trip Reviews for Italy

As a former travel agent, I normally do my own trip planning. This time I didn't have time to do in depth research for a short 5 day trip to Italy decided to find a travel agent. After some on line searching, I came across KimKim and saw they were highly rated by both clients and some well known business organizations so I thought I would give them a try. They did not disappoint.

Ina was the travel expert assigned to my trip and she did an excellent job. The hotels she recommended were very nice and centrally located. Restaurant recommendations were very good, too. Our guides were knowledgeable and fun. Transfers to/from the train stations/airports and hotels were easy. We did have one travel glitch due to a train schedule change which meant contacting the Traveler Care Team who was able to reschedule a hotel transfer for a later arrival. The only downside was that it resulted in an additional cost.

All in all, I was satisfied with all of the arrangements.

Hotel Reviews

Hotel Palazzo Grillo

Genova

Very good hotel with friendly and knowledgeable staff. Guests must walk about 100 meters to the hotel which is important to know for people who may have mobility problems.

Authenticity & Character

Location

Central location. Can only be accessed by walking. Quiet.

Staff

Cleanliness & Comfort

Hotel Barchetta Excelsior Como

Como

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Afternoon Como Food & Wine Tour

Lake Como

Food

Guides, Drivers and Staff

Local transfer in Genoa

Genoa

Quality of Experience

Guides, Drivers and Staff

Transport

Genoa Cooking Class in a Noble Palace

Italy

This was a very fun experience. Would do it again.

Quality of Experience

Guides, Drivers and Staff

Private Guided Tour by Ferry

Lake Como

Quality of Experience

Guides, Drivers and Staff

Transport

KimKim is great overall. Paola was very responsive, but planning took a lot of back and forth. By the time we booked hotels, many were unavailable, and prices kept going up. We should have booked the hotels first, and then planned the remaining activities.

Hotel Reviews

Hotel Della Conciliazione

Rome

The rooms were our nicest of the trip. However, we had an unforgettable experience with one of the managers when one of us accidentally broke a vase in the lobby. This was a very freak thing, and completely accidental, but the manager informed us we’d be responsible for ‘property damage.’ He phoned at 10:15 PM to discuss the issue-we had traveled all day and were both asleep. The issue was eventually resolved, later in the week, with a payment from us. I must suggest not booking this hotel in the future.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel La Rosetta

PERUGIA

Loved the location . The restaurant was excellent. We appreciated having room service when one of us wasn’t feeling well.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Barchetta Excelsior Como

Como

Great location.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Full day excursion to Bellagio

Italy

We thoroughly enjoyed this day. Our driver, Stephano, was so kind and helpful. We loved Bellagio.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Our trip to Italy was fabulous! The excursions recommended by Marta were great! Having drivers to make sure we got to each new stop was very helpful. We are already thinking of our next trip!

Hotel Reviews

Porto Salvo B&B

Sant'Agnello

This hotel has a great location but it falls short on charm and hospitality.

Authenticity & Character

Location

perfect distance to the center of town and close to a beautiful piazza overlooking the sea

Staff

Cleanliness & Comfort

rooms sparcly appointed

Palazzo Caracciolo Napoli - MGallery

Naples

Beautiful hotel with spacious rooms. The staff is helpful and welcoming. Very aware of dietary needs for the wonderful breakfast.

Authenticity & Character

Location

a short walk to lots of museums and restaurants

Staff

Cleanliness & Comfort

Activity Reviews

Capri in a Day by boat

Italy

Our Captain, Marco was fantastic! He was kind and knowledgeable about all the sites you can only see from the water. He told us of many different things we could chooses from on Capri for the 3 hours we were there.

Quality of Experience

Guides, Drivers and Staff

Transport

Half day tour in Pompeii

Italy

We had a driver (he didn't speak english) it was a little confusing in the beginning but we figured it out. We upgraded our expereince to a small group guide instead of the head phone self guided tour. And we are glad we did!!! Pompeii is enormous and it was a wonderful experience with the tour guide.

Quality of Experience

Guides, Drivers and Staff

Transport

We had a hard time communicating.

The trip was organized well. I like how Ina arranged for the drivers to pick us up from the Train stations, airports and hotels. She arranged great private tours. She was also available by phone for questions . We had an excellent experience. Thanks Ina

Hotel Reviews

Hotel Spadari Al Duomo

Milan

Very clean and a very friendly staff

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Capo d'Africa—Colosseo

Rome

Very clean and a helpful and Friendly staff. The location was great because it was near the colosseum and several great restaurants.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Villa di Sorrento

Sorrento

Love the location near the town center square. Very clean hotel

Authenticity & Character

Location

Staff

Cleanliness & Comfort

CHC Continental, BW Premier Collection

Venice

Liked the location. Breakfast was very good. Room was nice and clean

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Express Colosseum Tour

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Private Vatican Guided Tour

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Local transfer in Rome

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

We used KimKim for our recent trip to the Southern coast of Italy and it was incredible. Harris and his team had every detail planned so we were able to show up with minimal planning and zero stress. Everything they planned ran true to schedule and was an excellent time. Will use KimKim for every trip moving forward!

Just got back from Italy: Milan, Lake Garda, Venice, Florence, Cinque Terre, Chianti area, Pompei, Sorrento, Positano, Amalfi, Ravello. Jessica delivered my dream! While I wanted some of the most famous tourist attractions, I also wanted a variety, including "off the beaten path" opportunities with the local people. Additionally, we hoped for smaller more private groupings to be able to really talk and learn about the places we visited. Jessica listened and chose beautifully!

Lake Garda was INCREDIBLY beautiful. We circled the lake visiting Salo, Limione, and staying in Riva (which I felt was the best.) Elena in Sirmione was fantastic at completing the historical perspective of the lake. Sara in Venice gave us the lay of the land, the history, and introduced us to incredible cicchetti! Unusual and delicious! Saura took us to the best of Cinque Terre (Manarola), Chiro the best of the Amalfi Coast (Ravello!), and Pompeii with Mario was fantastic...blew our minds with the knowledge. In Florence, I booked a 6:30 Arno River ride, the Accademia, Palazzo Vecchio tour, and the special tour of the Duomo including the terraces! Swimming in the Sea with our small group near Capri will never be forgotten. Tulio Bondi and his gelato making experience, Christina at Campanelle Winery, and Chef Fiore in his restaurant on the Amalfi Coast were highlights for the tastebuds and made us feel like royalty! So special.

Transportation could have been intimidating...but not with Storywalking. Professional, courteous, punctual, and kind, we loved talking to all of them - and learned so much about their lives. David, Giuseppe, Max, Ricardo, are just a few that shared their love of home. Ricardo's personal history of being German, Greek & Italian was so interesting. You don't get that on a bus or train! And don't forget the women who helped us with our water taxis and train in Venice. Not sure how long it would have taken me to figure all that out.

We had a major car issue (on a Sunday) and were so glad to have Jessica, Barbara, and all their local connections to save our day, our trip! What would we have done without them?? Not really sure! Honestly.

Lodging - I asked for a few upgrades and Jessica didn't disappoint. Beautiful and memorable.
And the weather (September) - downright perfect! Most days in the 70s and low 80s. Some rain, but didn't stop anything.
Pacing was good....never felt rushed!

Hotel Reviews

NYX MILAN by Leonardo Hotels

Milan

BIG room, great sitting area. Too bad we were only there one night. Close to public transportation and rental cars. Restaurants were near. Ohio from Nigeria was very helpful!

Authenticity & Character

Contemporary Italian

Location

Near trains, car rental.

Staff

Ohio helped with a map.

Cleanliness & Comfort

Hotel Sole

Riva del Garda

Right in the center of everything! Views from the balcony - fantastic. Restaurant - delicious!

Authenticity & Character

Old pictures on the wall, but totally well kept and up to date. Circular staircase.

Location

Quiet in the morning, busy and fun during the day. Near lots to do!! Our balcony - fantastic!!

Staff

Morning breakfast folks weren't the happiest, but everyone else was good.

Cleanliness & Comfort

good bed, robes, towels - nice

Ca' dei Proverbi Suites

Venice

Very centrally located! Tucked away and quiet. Completely new and clean. Breakfast was fantastic and the young woman who served was extremely gracious. She wa from the Phillipines. Linzane was her name?

Authenticity & Character

Totally like the pictures....and so new.

Location

Easy walk anywhere, but away from crowds

Staff

The amazing breakfast server.

Cleanliness & Comfort

Air conditioning was needed that day and felt great.

Hotel Balestri

Florence

Location!!! The best. Our room - kind of small and tight, but serviceable. Maybe because we had had two really nice rooms ahead of this one.

Authenticity & Character

Has been there awhile, but up to date. Nice terrace on the roof. Bar was always hopping at night.

Location

Perfect - central and walkable

Staff

Great intro to Florence at arrival

Cleanliness & Comfort

Hotel Lorelei Londres

Sorrento

Gorgeous room with view of the sea. Private "beach" area at the bottom of the cliff. Morning breakfast outside overlooking the sea. Cocktails at night, too.

Authenticity & Character

Loved the aqua and white - sea feel.

Location

Walkable, too!

Staff

Great intro upon arrival! Helped with bags, showed us everything. Bottle of champagne.

Cleanliness & Comfort

Perfect!

Activity Reviews

Sirmione Walking and Boat Tour & Scaliger Castle

Italy

Elena was really good! Knew her history and gave us a fantastic restaurant recommendation. The only thing we wished is that we could have left for Venice a little earlier. We aren't much for shoppers so had a couple extra hours there that we didn't need.

Quality of Experience

Guides, Drivers and Staff

Guiseppe - personable!!

Transport

Guiseppe and his Mercedes! Comfort plus!

The Grand Canal by Gondola and Venetian Cicchetto - private

Venice

Sara was perfect - she not only introduced us to Cicchetti, but all of Venice. Being born and raised, she took us down side streets, gave us the history, and also points about Venice of today! We loved talking travel and motherhood with her, too.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Gelato Making Florence Class

Florence

Tulio Bondi!! Do this....so much fun! He is a hoot and so smart. Has been on the Food Network and trains apprentices from around the world. Plus...it's the best gelato in Italy!

Quality of Experience

Cinque Terre Private Day Tour from Florence

Italy

Saura took the best care of us! She shared all about Manarola - gorgeous and fascinating history! She took us places we wouldn't have know were there. We then learned how to take the train....and went to Monterosso. Loved the winery experience and shopping a bit in the city. She introduced us to a chickpea flat bread, that was delicious. We did go to Riomaggiore, but quite frankly, it wasn't needed. We had had the best time in the other two....and it was busy and just lots of shopping. We could have headed back to Florence earlier. (Or even better to The Campanelle Winery - our next day's excursion - to stay for the next two nights!)

Quality of Experience

Guides, Drivers and Staff

Transport

Train - was fast!

Chianti wine tour

Florence

We woke up in Florence after coming back from Cinque Terre the previous day. It was a day excursion and we LOVED the first winery - Capannelle!! What a gorgeous place and amazing experience with Christina. Magical!! Ricardo was our fantastic driver. Loved talking with him. He took us to Greve for lunch and that was wonderful, too. We went to a second winery, but it paled in comparison to the first. More commercial and slooooow. We decided to skip the tour portion (we waited and waited to begin) and head back to Florence as it was almost 5:30 and we had left at 8:00. In hindsight, we wished that we had checked into the Capannelle Winery Inn after Cinque Terre, woken up to the breakfast and tour, then had another night there to enjoy the pool and walk the countryside. We ended up in the car a bit more than we needed?? This was the only thing we would have changed about the whole trip!!

Quality of Experience

Guides, Drivers and Staff

Transport

Naples to the Amalfi Coast or Amalfi Coast to Naples - Pompeii en Route

Italy

Pompeii is mind blowing, especially with Mario explaining everything!

Quality of Experience

Mario and just us!

Guides, Drivers and Staff

Transport

Exclusive Capri Boat Tour by Sorrento

Italy

We arrived around 9:30 and decided to just enjoy the harbor area. We were near the end of the trip and kind of tired of big crowds. We enjoyed coffee and pastries...and later had lunch. People who went up (the LONG line ) of the funicular enjoyed the garden and shopping. We got on the boat around 1:15 and the skies cleared and it was FANTASTIC! No blue grotto due to tides, but the rest, including swimming was wonderful! Loved it. Food included was a ciabatta bun with tomato and mozzarella. Fruit cup later, chips, wine, beer, limoncello. Fun!

Quality of Experience

Guides, Drivers and Staff

Luisa - so fun!

Transport

Boat driver was excellent and they played fun music.

Full Day Tour: Positano, Amalfi & Ravello

Italy

Chiro was smart about our trip! Took us directly to Amalfi before the crowds arrived. It was lovely to be in the square and feel the peace before the chaos (which we saw when we came down from Ravello. Ravello was our favorite! Gorgeous villa, gardens, square and quiet shopping. We headed to our Limoncello experience next, which went from about 12:30 - 3:30. Chiro squeezed Positano in at the end....and we wished we would have skipped it. We were on a high after our Limoncello experience and the 5 course gourmet lunch. It had been the PERFECT ending to our trip!! Instead we walked through a very crowded Positano just to see it. Hindsight, for us, not needed. Got back to Sorrento about 6:30. Long day.

Quality of Experience

Guides, Drivers and Staff

Ask for Chiro!

Transport

Limoncello Tour & Tasting

Amalfi Coast

So... you think you are going to learn about lemons and taste it, but Chef Fiore takes it to a whole other level. A tour and information about his lemon garden at his rental home, then back to make some Limoncello as a group, followed by a 4/5 course gourmet meal....each course having a bit of lemon in it! We had no idea that we were going to get a meal like that!! The food just kept coming. :-) And the view - incredible!! Perfect final touch to our trip!

Quality of Experience

Food

Best of the whole trip!! Seafood, fish, pasta, lemon desserts & of course, limoncello

Guides, Drivers and Staff

Transport

Our trip to Italy with KimKim travel was nothing short of fabulous. We started our planning with Arianna, who I would highly recommend. She pays close attention to detail and I could tell she truly cared about us. She told us the truth about her opinions on things while also respecting our ideas.
Once we got to Italy, we ended up checking in fairly late to our first hotel as we were spending time with family that lived there. The hotel even contact KimKim to check on us and Barbara texted us to be sure we were ok. It really showed how much they were going to be there for us and made me feel super safe. All of our transportation to and from places was so clean and the drivers were knowledgeable. I also LOVED every place we stayed in. Our hotel hosts were kind, supportive, answered our questions and went above and beyond for us. We even made so many friends through them!
Jessica was also very helpful in working to help us add a last minute adventure while we were there.
I cannot recommend KimKim enough. Thank you a million!

We were fortunate to have Deborah as our trip planner to northern Italy. She was beyond amazing in every way. She was always prompt when answering my (numerous!) questions and had great recommendations on tours, etc. She constantly stayed in contact with me during the trip to be sure that things were going smoothly. Our local tour guide, Enrico, went above and beyond to make sure everything was perfect. He was informative and so helpful at every step, making sure all of our drivers were on time and that we were happy with everything. He was really incredible and I can't say enough good words about him. I knew that if I had a question or concern, I would get an immediate answer from him or Deborah-- they were that on top of things-- even on a weekend night!
I would highly recommend anyone who is thinking of traveling to use Deborah. This is my 2nd time using Kimkim and I will definitely use them again in the future. They are top notch all the way around. I would give them 10 stars if I could!

Activity Reviews

Prosecco wine tour with 2 wine tasting sessions and lunch included

Italy

Both of the cantina's were lovely. The 1st stop was at Fasol Menin and they provided an incredible spread to have along with our Prosecco tasting. The lunch that Deborah set up for us was at Trattoria Alla Cima and was a beautiful and scenic restaurant and the lunch was delicious.

Quality of Experience

Food

We really enjoyed the tasting at Fasol Menin-- the food along with the Prosecco was perfect.

Guides, Drivers and Staff

Giorgio was a wonderful driver!

Transport

Truffle Hunting

Italy

This was a very fun and informative tour. we learned so much about truffles that we did not know. The owner clearly loved what he does. This was an enjoyable afternoon.

Quality of Experience

Guides, Drivers and Staff

Transport

Murano & Burano Excursion

Venice

We toured Murano and Burano for a 1/2 day. It was the perfect amount of time. Very interesting and scenic islands and well worth the visit.

Quality of Experience

Guides, Drivers and Staff

Transport

Langhe Winery Tour

Italy

We visited Tenute Asinari dei Marchesi di Gresy and Azienda Agricola Marrone. Lunch was at Osteria Disguido and was really delicious! The wineries were excellent and the tours informative.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Boat Tour of Lake Como with guide

Italy

This was a 6 hour private tour of the Lake Como region. Our guide, Nathalie, was informative and they took us to several areas of the lake, pointing out important landmarks and villas along the way.

Quality of Experience

Guides, Drivers and Staff

Transport

Our trip to Italy through Kim Kim was terrific. Kim Kim put together a great array of activities for us. We loved them all. Columba drove us along the Amalfi Coast and she was a great driver and fun companion for the day. Adriana was our knowledgeable guide at Pompeii and made the ancient volcanic city come alive for us. We had so much fun with Antonio, who guided us on our boat trip to Capri. We also enjoyed the hotel in Sorrento - it was beautiful and the service was great. And Melissa showed us the amazing delicacies of vibrant Naples on our food tour. Through it all, Alessandro was our incredibly responsive trip coordinator. We’re so grateful that he was there every step of the way. Highly recommend him and his team! Working with Kim Kim made our trip a dream come true!

Activity Reviews

CAMPANIA: NAPOLI 3-HOUR WALKING TOUR WITH A PRIVATE GUIDE

Naples

We ate our way through Napoli with Melissa - so much fun! She was knowledgeable about all the great food and the city.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

SORRENTO-POMPEII: POMPEII 2-HOUR TOUR WITH A PRIVATE GUIDE (MORNING TOUR)

Sorrento

Adriana was a knowledgeable and fun guide. Highly recommend her!

Quality of Experience

Guides, Drivers and Staff

Transport

CAMPANIA: AMALFI COAST SCENIC TOUR WITH PRIVATE DRIVER

Sorrento

Columba was a flexible and lovely guide. She made the day terrific!

Quality of Experience

Guides, Drivers and Staff

Transport

SORRENTO-CAPRI: CAPRI BOAT SMALL GROUP TOUR

Sorrento

We had so much fun on beautiful Capri with Antonio. The days activities were fantastic.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Quick background - very experienced travelers, over 80+ countries at all sort of trip type/expense levels. Due to a variety of reasons we decided to rely almost exclusively on Martina /KimKim expertise and experience and take a fairly passive role in the specific trip planning. After relaying a detailed explanation of our desires/needs we let Martina set it up. She was earnest and attentive and overall did a respectable job but relied on some vendors whose performance was lacking which accounts for her rating. She apologized for the poor performance and attempted to take corrective action but damage already was done. Too many to relate but driver who spoke zero English, was late, etc; a hotel, the Dionoso Boutique Hotel in Syracusa that was among the worst I have stayed in in quite a while, from both an accommodations and performance standpoint, dining reservation made far in advance that was "cancelled". The major issue was the number of issues and the fact that they were basic performance issues, things that should go smoothly. Her reply to us "that has never happened before" was of no help.

The train system in Italy was very punctual and efficient. Lake Como, the Belvedere Hotel, and boat ride on Lake Como were amazing. The food tour in Florence with Aldo was mediocre, as was the Frame Hotel in Florence. Fabio, our travel agent, was extremely helpful and responded quickly to any issues we had.

Hotel Reviews

Nolinski Venezia

Venice

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Belvedere Bellagio

Bellagio

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Frame Hotel Florence

Florence

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hassler Roma

Rome

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

2-hour Boat Tour | Cruise Around Lake Como

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Florence Food Tour

Florence

Quality of Experience

Guides, Drivers and Staff

Private Colosseum & Roman Forum Tour

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

I had a blast working with Maria to design this trip, and I couldn't be happier with how it turned out. We absolutely loved the bed and breakfast we stayed at (Cima Rosa). This is why you engage with local experts!

Barbara from Storywalking provided excellent service throughout our trip -- she knew when our plans had changed before we did and was amazingly quick to solve issues. We leaned heavily upon her help several times -- and were very happy to have the team to rely upon when our flights changed, our cruise changed, etc. Her frequent communication and problem-solving skills inspired confidence.

We learned so much from Romy in our walking tour of the City on our first night -- she really set us up for success over the next few days.

Nicoletta was extremely knowledgeable. We feel lucky to have had a day with her to explore so much of the city and surrounds.

Hotel Review

Cima Rosa Venice

Venice

Authentic, historic, tastefully decorated bed-and-breakfast, with truly gracious staff. Staying here gave us a sense of Venice's history and present.

Authenticity & Character

Fully restored (on the inside) 15th century palazzo, with beautifully decorated, comfortable public spaces (indoor and outdoor), and well-appointed rooms. Air conditioning in each room.

Location

Its location on the Grand Canal within a quiet neighborhood was the perfect mix -- easily accessible to all of the major sites and wonderful restaurants, without the craziness of the tourist areas.

Staff

They were so helpful in arranging reservations for dinner, coordinating with our guides, and offering suggestions of locations to visit to add to the trip. They made you feel comfortable from the minute you got there.

Cleanliness & Comfort

The rooms were spotless, as were the public spaces.

Activity Reviews

Private Evening Gondola Ride Venice & City Stroll

Venice

Seeing Venice from the water at night is incredibly special. Our gondolier was very friendly and an expert at navigating the canals.

Explore St. Mark's Basilica and The Doge's Palace

Venice

We were only able to see the Doge's Palace (and the exterior of St Marks) as our schedule changed. But it is totally worth having a private guide through this remarkable building.

Murano Island Excursion

Venice

We got to see a master of the glass-making art develop a centerpiece while we were there, which was truly amazing. Wish we could have afforded to buy it. ;)

Market & Cicchetti Venice Food & Wine Tour | Semi-Private

Venice

This group tour took us through the Rialto area to try foods and experiences we wouldn't have otherwise tried. Our guide was delightful, and it was fun to experience this with a group of interesting (and interested) people.

If you’re shopping and comparing agencies, look no further - KimKim/Fabio will customize an itinerary and accommodate your every need to make your trip memorable. Hotels and private tour options Fabio offered were superior compared to other competitively priced proposals I’ve reviewed.

Fabio is superb and you’re in good hands if you’re working with him. I have traveled both on my own and through agencies enough (over four continents and 30+ countries) to opine KimKim provides one of the best services and experiences. I would go through KimKim again for my future trips.

I can be meticulous and demanding at times when planning for trips, but Fabio took his time to answer every questions I had, and deliver any requests I made leading up to and throughout my trip to Italy. Fabio responds promptly, works efficiently, and will go out of his way to ensure you are able to relax and enjoy your trip. He is extremely knowledgeable (from Michelin restaurants to best local restaurants, and best choices for your site tours) so he will be able to provide you with insightful recommendations. Fabio is extremely professional and I would highly recommend him. Do yourself a favor and plan your Italy trip with Fabio - you will be glad that you did! :)

Everything was exceptional! The tours and the tour guides were all incredible. The two tours we had with the same company, called Tuscany 4 Explore were awesome. We had the owner of the company, Luciana for a private day trip and she was lovely. Also, the tour guides at the Uffizi Gallery in Florence and Pompeii were also incredible. A couple of the hotels were hard to find, but all the hotels were incredible. Also, the trains and private drivers did an amazing job with being on time. We were never late or rushing for anything. I would definitely use private drivers for all my trips now. I would highly recommend using the Kimkim service and Liberty Travel in Italy. Thank you very much!

Hotel Reviews

Boutique B&B Torre de' Conti

Florence

Amazing hotel and friendly owners. Breakfast was great as well!!

Authenticity & Character

Location

The one issue here is that the hotel was really hard to find. The airline lost our luggage and when they tried to deliver it they could not find the hotel. There needs to be a sign on the road or something so that it is more recognizable.

Staff

Cleanliness & Comfort

Hotel L'Orologio Roma

Roma

We loved this hotel. Room was very nice and the roof deck bar is awesome. Very clean and friendly staff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Villa Silvana Relais

Sorrento

This hotel is absolutely beautiful. With the private gate going in, we were stunned. Also the high ceilings in the room and everything just looked very beautiful! Also a great location near the center square. Staff was very nice.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Montemare

Positano

This was by far the highlight of our entire trip in Italy. Hotel is in a beautiful spot with gorgeous views. We were absolutely stunned to find out that our room was upgraded to have a private balcony with Jacuzzi tub overlooking the ocean. It was beautiful. Also, the two-hour free wine happy hour was incredible, and the breakfast buffet was the best one we had in Italy. The only issue with this hotel is that it can get very busy during check-in, and it took a long time before we got to our room, and we had to carry out own bags because there wasn't enough staff available to help us. But otherwise, this was a great experience.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Santa Chiara Boutique Hotel Naples

Naples

This was a beautiful hotel. We loved the architecture. It was very difficult to find though because the street is closed down, so we had to walk with our luggage down a very small street to find it. There needs to be a bigger sign or something because it took us about 30 minutes to find it. But the room was really nice and the hotel inside is beautiful. Also the staff was really nice. It is in a great spot in Naples. Right in the middle of all the action.

Authenticity & Character

Location

Extremely hard to find, especially if the street is closed.

Staff

Cleanliness & Comfort

Activity Reviews

Sorrento Farm and Food Experience including Olive Oil, Limoncello, Wine tasting

Sorrento

This tour was one of the highlights of our trip. The owners of the farm were so funny and nice, and explained everything so well. The tour was awesome to learn about all the agriculture in Italy. The food and wine were amazing as well. The actual owner of the farm made all the food farm to table. It was so great. Also, the owners picked us up at the last minute near our hotel because we had to switch dates due to the weather, which was very nice of them. Highly recommend this tour.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Uffizi Galleries private Tour

Florence

Our tour guide was amazing!

Quality of Experience

Guides, Drivers and Staff

Transport

Tuscan Castles Tour with Food & Wine - small group

Italy

This was an amazing tour. We loved Luciana, we actually had her for two of our tours this week. The Castle was amazing and we got a tour and wine tasting from the actual owner of the castle which was awesome. Highly recommend this tour. Also lunch and wine was very good.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Cinque Terre Day Trip

Italy

This day trip was incredible. Luciana who is the owner of the company took us on this tour. Everything was great. We got to see 4 places instead of three and made it to Pisa. I think it was a little rushed, but we didn't mind. We could have just done 3 spots and spent a little more time in each of them instead of going to a 4th spot. I also liked how we took the boat at first and then switched to the trains, because the boat ride was very rocky and sometimes, we get seasick. The lunch was one of the best meals we had in Italy. Luciana is an extremely great tour guide and provides a great experience. We loved this day.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Vatican & Sistine Chapel Group Tour

Rome

It was great and tour guide was great.

Quality of Experience

Guides, Drivers and Staff

Transport

Explore Pompeii Walking Tour

Italy

Great tour guide.

Quality of Experience

Guides, Drivers and Staff

Transport

Bye Bye, Italy!

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

The trip was amazing! It was seamless from start to finish. Andrea was so communicative and planned the exact trip we wanted. Thank you so much! We made some great memories that we will cherish forever.

On a scale of 1-5 I would give KimKim a 20!!! They wildly exceeded my expectations. There was 7 of us in our group and everyone in the group could not have been more pleased with everything as well. They let us personalize our itinerary so we had free time when we wanted but every tour they scheduled for us was fantastic. It was an 8 day trip that had us staying 4 days in Sorrento, followed by 2 in Florence, and finishing up with 2 in Venice. The drivers, the tour guides, the people who greeted us were also fantastic. If there was a scheduling change we were notified immediately. The hotels we stayed at were all excellent as well. All of us kept commenting throughout the trip how well everything was going and what a great job KimKim did. At the outset of planning for this trip we gave them a targeted amount we were looking to spend and the package they delivered met our expectations and then some. I cannot recommend them highly enough. Will absolutely use them again in the future! If you make it to Capri it's a must to visit the Blue Grotto!!!

Hotel Reviews

Hotel Villa di Sorrento

Sorrento

The only negative was shower in room was super small. Other than that everything was excellent

Authenticity & Character

Location

Right by the city center. Excellent location. Only a 10 min walk to the water

Staff

Nikola was very hospitable

Cleanliness & Comfort

Hotel Orto De' Medici

Florence

Authenticity & Character

Location

Close to El Duomo and the Central Market

Staff

Cleanliness & Comfort

Hotel savoia & Jolanda

Venice

Location was perfect. Staff amazing!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Amalfi Coast Boat Tour From Sorrento

Sorrento

What a great trip. Would highly recommend. Our captain Marcos did a wonderful job. After visiting Amalfi and Positano the ability to then swim in Mediterranean sea was a highlight.

Quality of Experience

Guides, Drivers and Staff

Transport

Chianti Wine & Olive Oil Tour from Florence

Florence

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Venice Private Evening Stroll with Gondola

Venice

Our tour guide Nico was excellent. He provided some many interesting facts about the city. It was obvious he loved what he was doing. I would recommend him highly!

Quality of Experience

Guides, Drivers and Staff

Transport

My wife & I, who live in suburb of Washington DC, took a two weeks trip to the beautiful Italy this month.
It was a wonderful trip in all the places we visited and stayed, including Rome, Venice, Florence, and the Amazing Amalfi coast . Italy is a fascinating and beautiful country and we are happy that we had a chance to explore it.

Thanks to wonderful Elena with KimKim Group, who arranged every step of our great trip, we had a lovely time.
All of our personal Tour guides were great, well educated and explained the museums, the cities and the rich Italian - no-wait-in-line tickets of historical sites. Several trips in high speed trains that were included in our package were amazing.

The majority of the hotels we stayed in, except maybe one, were great, in the center of the cities, and accessible to all planed destinations, including a couple of wine tasting beautiful sites. A day trip with a boat to and around the Island of Capri was just wonderful.
It was all an amazing experience that we'll never forget. Hope we will do it again soon.
Thank you Elena! Mr. & Mrs. Marham

(PS, travelers should closely guard their pockets, money, pouches, passports, etc.- but enjoy your trip)

Everything that Lorenzo coordinated for us was wonderful! The Hotel Doria Palace was in a great location. We had an easy walk to the Coliseum and to the Metro. Our tour guide MarioPaulo was very impressive. She had in depth historic knowledge of Rome. She was also very patient. I messed up my days and we ended up being very late for our Coliseum tour. She was able to get us a later entry. When we entered the Forum we came across a women who was in distress. MarioPaulo was very quick on her feet and was able to get emergency assistance. Last, she gave us great restaurant recommendations. All of our travel coordination, trains and drivers made the trip to easy. When we arrived in Pompeii we had a delicious lunch and again had a private tour by a very knowledgeable Alessandro. When we arrived in Amalfi it was a breeze. The Hotel Residenza Luce greeted us at the main square and provided assistance to get our bags up the hill and stairs to our rooms. Everyone at Residenza Luce was warm and inviting. I would highly recommend KimKim travel for your next adventure!!!

Hotel Reviews

Doria Palace Boutique Hotel

Rome

Great location, wonderful staff. Rooms were so comfortable and clean. Breakfast was superb. I would absolutely stay at this hotel again!!

Authenticity & Character

Location

Walking distance to many historic sites.

Staff

Cleanliness & Comfort

Residenza Luce

Amalfi

Rooms are large, clean. Bathroom was extravagant with a huge soaking tub. The views from our room were breathtaking. The staff was so nice and accommodating, they made me feel like I was family. The hotel is located it a great location which made it easy for us to walk and see the sites. I would absolutely stay at Residenza Luce again!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

St. Peter's, Vatican Museums, Sistine Chapel and St. Peter Basilica - private guide

Rome

What an incredible experience! It’s like visiting the worlds oldest museum. Getting to see masterpieces is something I will never forget.

Quality of Experience

Guides, Drivers and Staff

Transport

Colosseum and Roman Forum - Private guide

Rome

WOW! We learned so much about the historical site. 4 hours is not enough.

Quality of Experience

Guides, Drivers and Staff

Transport

Colosseum & Roman Forum skip the line ticket

Rome

The only way to go!!

Quality of Experience

Guides, Drivers and Staff

Transport

Pompeii ruin visit with a private guide

Italy

We were there midday in Sept and it was very hot. Our tour guide made sure we had plenty of stops to rest.

Quality of Experience

Guides, Drivers and Staff

Transport

As a first time KimKim client, I didn’t know what to expect, however, I would highly recommend their service! Not only was the planning aspect easy and thorough; what really impressed me was the support we received while we were traveling, and how quickly we could access help when weather disrupted our plans. Additionally, the transportation vendors and guides they used were exceptionally prompt, kind and fun! Our Santorini drivers and especially our Amalfi coast driver, Rino, were some of the nicest people
we encountered! We especially appreciated our Botantical Garden tour and cooking lesson in Crete and the recommendation to go to Ergon in Athens…top notch experiences. Lina, our Knossos guide, stood out for her depth of knowledge and her ability to educate us so efficiently.
The Travel12 crew were at our fingertips via What’s App and also called me to make sure we had gotten and received messages. This was much appreciated.

Irene did a fabulous job introducing us to parts of the world we knew nothing about (Crete!) while incorporating some of the bucket list places we wanted to visit. We will use her again for any return visit to Greece!

Activity Review

Chania SUP Tour

Chania

Not to be missed!! This was a very special way to visit and experience the gorgeous waters and natural beauty of Crete. The guides were fun, caring and made everyone feel comfortable.

Our Travel Specialist- Chiara did a great job understanding our plan needs and then creating a plan than covered many needs before and after our cruise from Ravenna to our Milan departure.

Driver-specifically Stefano was excellent in meeting and welcoming us to Bologna and then being our driver for Parmesan Reggiano dairy and full day touring to Milan … he was on time and very professional with his driving.

Hotels — all were excellent and met our needs very well for being close to city centers, 3-4 stars and clean. We especially enjoyed the Bologna Hotel Metropolitan for the balcony/terrace on our room and then the rooftop lounge was wonderful evening spot. Milan Hotel De Spadari was outstanding for service and proximity to all of the key areas of Milan.

Guides— in Ravenna our guide Sylvia was very knowledgeable and comfortable to be with and was helpful about good restaurants in area.
Bologna- our walking food tour guide Mattea was great to walk us through the city area and provide explanations about food and traditions. We appreciated his concern about Gluten Free for Mary and providing options.
Parmesan Reggiano-Franseca was excellent in explaining and answering our questions about cheese making.
Modena Balsamic Vinegar-Magadelena did a wonderful job explaining and her best work was tasting/sampling Balsamic Vinegars.
Milan - Lara was our best guide because of her true passion for the history and helping us understand what and why are seeing the items. She was a genuine person that asked us questions and was enthusiastic along with being engaging.

We enjoyed our work with Storytelling and appreciated the daily check in’s. At first I was apprehensive not to have phone #’s for drivers and guides….but I let go of that concern after I saw how “on time” and drivers/guides show up where and when they were supposed to be!! Big point for us! We hope to use Kim Kim in the future for planning! Thank you!

Hotel Reviews

Palazzo Bezzi

Ravenna

Authenticity & Character

Clean

Location

Close to City Center

Staff

Helpful with restaurants and reservations

Cleanliness & Comfort

Metropolitan Hotel Bologna

Bologna

Excellent location, excellent balcony and great breakfast. Best of all was the Rooftop lounge and service

Authenticity & Character

Location

Staff

Very helpful upon checkin

Cleanliness & Comfort

Clean bathroom area

Hotel Spadari Al Duomo

Milan

Loved the decor and location. Great hotel close to the city center

Authenticity & Character

Location

Staff

Helpful front desk

Cleanliness & Comfort

Activity Reviews

Bologna Walking Tour - Food & Wine

Bologna

The food and wine tour in Bologna was fantastic. It was great to have those personal experiences and see everything firsthand. I thoroughly enjoyed it.

Quality of Experience

Guides, Drivers and Staff

Transport

Parmigiano Reggiano cheese tasting tour (private)

Italy

The cheese tasting tour was very cool. It was great to be part of it and see all the processes. I really enjoyed it.

Quality of Experience

Guides, Drivers and Staff

Transport