Kimkim Trip Reviews for Italy

4.8
Based on 918 ratings
Read 918 verified reviews by travelers who booked their trip to Italy on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Naples, Sorrento, Positano - October 2023
Italy | Sep 27 - Oct 7, 2023

Kenneth
Kenneth D.
Houston, TX | Reviewed on Oct 08, 2023
Overall , the trip was great.
Good hotel selection.
Transport between locations went well
Emergency number worked well
A few issues with documentation:
The trip detail update/vouchers arrived as we were leaving for the airport, so no time to print/ review prior to our departure.
There were some inaccuracies in the trip plan/voucher.
1) incorrect pick-up location indicated for Vesuvius & pompeii tour. We were late & nearly missed the tour
2) Incorrect pickup time indicated on...
Read more

Overall , the trip was great.
Good hotel selection.
Transport between locations went well
Emergency number worked well
A few issues with documentation:
The trip detail update/vouchers arrived as we were leaving for the airport, so no time to print/ review prior to our departure.
There were some inaccuracies in the trip plan/voucher.
1) incorrect pick-up location indicated for Vesuvius & pompeii tour. We were late & nearly missed the tour
2) Incorrect pickup time indicated on trip detail for skydiving tour
3) Vouchers did not include e-ticket link for Vesuvius & Pompeii. This caused entry issues & we needed to stand in line & buy a ticket for pompeii
4) trip detail indicated guided tour for Vesuvius & Pompeii. The actual tour included a driver only. A guide at Pompeii would have been helpful

Local specialist: Thanos Nikopoulos

Irene was INCREDIBLE. I do not have words to ...
Italy | Sep 20 - Sep 30, 2023

Adrienne
Adrienne D.
Murrysville, PA | Reviewed on Oct 07, 2023
Irene was INCREDIBLE. I do not have words to describe how well she planned this trip for us. Our guides in Tuscany that drove us around were some of the best. We laughed and learned and they kept us safe. Overall A+++ Read more

Irene was INCREDIBLE. I do not have words to describe how well she planned this trip for us.

Our guides in Tuscany that drove us around were some of the best. We laughed and learned and they kept us safe.

Overall A+++

Hotel Review
Agriturismo Mormoraia
San Gimignano

One of the most beautiful hotels (if you can call it a hotel) more like a villa that I have ever stayed in.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Irene Lappa

Italy
Italy | Sep 27 - Oct 6, 2023

Lori
Lori R.
Fremont, CA | Reviewed on Oct 07, 2023
Our 10 day trip to Italy was vey well planned out by Elena.
All corresponding E mails were answered quickly.
We visited Florence, Venice and Sicily.
Our transportation included, trains, and personal drivers. We arranged our own plane flights.
We were a party of 7, family and friends.
One of our flights was delayed. We texted Elena thru WhatsApp and an alternative driver was there to meet us.
The hotels she choose for us were top notch. All the hotels were centrally...
Read more

Our 10 day trip to Italy was vey well planned out by Elena.
All corresponding E mails were answered quickly.
We visited Florence, Venice and Sicily.
Our transportation included, trains, and personal drivers. We arranged our own plane flights.
We were a party of 7, family and friends.
One of our flights was delayed. We texted Elena thru WhatsApp and an alternative driver was there to meet us.
The hotels she choose for us were top notch. All the hotels were centrally located.
Visiting another country is fun but can be stressful. Elena and her team removed the stress which in return let us
have all the fun.
Thank you!

Local specialist: Elena Del Vecchio
Elena
Elena Del Vecchio
Local specialist in Torino | Replied on Apr 30, 2024

Many thanks, so happy you loved our Country 😊

Would return in a heartbeat
Italy | Sep 23 - Sep 30, 2023

A
Abi D.
Bothell, WA | Reviewed on Oct 07, 2023
We had a wonderful time in Italy! Thanos created an itinerary that was perfect for our needs and our trip was near-seamless for an international trip with the number of people we had. Would go back in a heartbeat! Read more

We had a wonderful time in Italy! Thanos created an itinerary that was perfect for our needs and our trip was near-seamless for an international trip with the number of people we had. Would go back in a heartbeat!

Hotel Reviews
Hotel Mulino Di Firenze
Florence

Almost perfect! Mosquitoes are a bit of an issue outside your room in outdoor common areas and it takes a 15-20min taxi ride to get to the heart of town but otherwise the hotel is to die for! The staff, the breakfast and overall service were amazing!

Authenticity & Character
Location
Not in the city center
Staff
Cleanliness & Comfort
Apartment in Sorrento
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Siena & San Gimignano with wine tasting & lunch
Siena & San Gimignano with wine tasting & lunch
Florence
Private Full-Day Tour to Cinque Terre
Private Full-Day Tour to Cinque Terre
Florence
Tour To Capri From Sorrento
Tour To Capri From Sorrento
Italy
Local specialist: Thanos Nikopoulos

Our trip to Italy was amazing and unforgettable...
Italy | Sep 10 - Sep 23, 2023

Robert
Robert T.
Hopatcong Hills, NJ | Reviewed on Oct 05, 2023
Our trip to Italy was amazing and unforgettable. The planning, organization and itinerary created by Harris was truly outstanding and exceeded our expectations. Our tours were exceptional and our tour guides Susie in Venice, Alecia in Siena and Tuscany, Natalia in Pompeii, Antonella in the Colosseum and the Forum and Giovanna in the Vatican were all wonderful, as were our guide in Florence and the crew on our boat tour along the Amalfi Coast. Fun, Fun, Fun. Our hotels were all excellent... Read more

Our trip to Italy was amazing and unforgettable. The planning, organization and itinerary created by Harris was truly outstanding and exceeded our expectations. Our tours were exceptional and our tour guides Susie in Venice, Alecia in Siena and Tuscany, Natalia in Pompeii, Antonella in the Colosseum and the Forum and Giovanna in the Vatican were all wonderful, as were our guide in Florence and the crew on our boat tour along the Amalfi Coast. Fun, Fun, Fun. Our hotels were all excellent and situated close to where we wanted to be, particularly in Venice and Sorrento. Our drivers were all friendly, very punctual and helpful. The Travel12 team on WhatsApp was so helpful and immediately available to help us with questions large and small. The entire trip was so well planned for us, with great tours and leaving us with plenty of free time to explore or relax with an aperol spritz on a friendly piazza. We couldn't have been more satisfied. You guys truly thought of everything. Thank you so much for a wonderful trip.

Hotel Reviews
Hotel Olimpia
Venice

Outstanding hotel with wonderful friendly staff, comfortable room and bed, and excellent breakfast. Location right on the canal was superb.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Orto de' Medici
Florence

Very nice hotel with a convenient location close to where we wanted to be. Very nice people.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Villa di Sorrento
Sorrento

Outstanding hotel with beautiful room and terrace overlooking the city and the bay. Perfectly located steps away from the Piazza Tasso. The staff was exceptionally helpful. We loved staying here.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Capo d'Africa—Colosseo
Rome

Nice hotel with a location just a couple blocks from the Colosseum. Our bartender made the best drinks. We enjoyed our stay here.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Venice Highlights Walking Tour
Venice Highlights Walking Tour
Venice

Excellent tour through the alleys and narrow streets of Venice, showing all of the sites and ending in the Piazza San Marco. Susie was the best.

Quality of Experience
Guides, Drivers and Staff
Transport
Morning Florence Highlights Walking Tour
Morning Florence Highlights Walking Tour
Florence

Excellent tour of Florence, particularly viewing Michaelangelo's David in the afternoon.

Quality of Experience
Guides, Drivers and Staff
Transport
Tuscany Day Trip from Florence with Chianti, Siena & San Gimignano
Tuscany Day Trip from Florence with Chianti, Siena & San Gimignano
Florence

Outstanding tour with Alecia. Sienna was beautiful and unexpected. The wine tasting lunch was a real highlight - we never new Chianti could taste so good and be so varied, and the lunch served with each glass was one of the best meals we had in Italy. Exceptional tour.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Amalfi Coast Boat Tour From Sorrento
Amalfi Coast Boat Tour From Sorrento
Sorrento

Probably the most fun tour of our entire trip. Small group of friendly people, with a crew that knew how to have fun and take us to all the most interesting places to swim. Amalfi and Positano were beautiful, and the entire view of the coast from the sea with a pleasant breeze keeping us cool and comfortable was wonderful, as were the complimentary glasses of prosecco and our panini lunch. Would highly recommend this tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Pompeii Tour
Private Pompeii Tour
Pompeii

Excellent tour. Pompeii had so much more to see than we had imagined. Natalia was an excellent tour guide showing us so many interesting things, while constantly avoiding all the crowds. We thoroughly enjoyed our tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Colosseum & Roman Forum Tour
Colosseum & Roman Forum Tour
Rome

Excellent tour with Antonella . She showed us so many interesting things and avoided all the crowds. Great time.

Quality of Experience
Guides, Drivers and Staff
Transport
Vatican Guided Tour
Vatican Guided Tour
Rome

Amazing tour of the Vatican and St. Peter's Basilica with Giovanna. It's so impressive, with so much more than just the ceiling of the Sistine Chapel (which of course was awe-inspiring, as was Michaelangelo's Pieta). Superb time.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Harris Bitsounis
Harris
Harris Bitsounis
Local specialist in Athens | Replied on Oct 09, 2023

Dear Robert,

Thank you very much for all these kind words and for your time to write this review. We are really excited that you enjoyed your trip in the beautiful Mediterranean country of Italy. I will be more than happy to organize your next experience either Italy or Greece!

I wish you safe travels!

Best regards,
Harris

A Million Stars!
Italy | Sep 23 - Oct 2, 2023

Aylor
Aylor T.
Atlanta, GA | Reviewed on Oct 04, 2023
Our trip was absolutely incredible. Andrea really hit it on the head. We had just a few ideas when we started this planning process, and this trip exceeded all of our expectations. Our hotels were amazing - I adored the uniqueness of them and how centrally located they all were. All the companies we worked with for the tours were excellent and easy to work with. Private transfers were on time and very kind. We could talk for hours about how every single detail of this trip was perfect - using... Read more

Our trip was absolutely incredible. Andrea really hit it on the head. We had just a few ideas when we started this planning process, and this trip exceeded all of our expectations. Our hotels were amazing - I adored the uniqueness of them and how centrally located they all were. All the companies we worked with for the tours were excellent and easy to work with. Private transfers were on time and very kind. We could talk for hours about how every single detail of this trip was perfect - using KimKim and Andrea took so much stress off of my shoulders and allowed me to enjoy this trip to the fullest. Could not recommend Andrea and this service more!

Hotel Reviews
Hotel Pendini
Florence

Excellent location and breakfast! Loved our little balcony in our room and beds were comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Residence
Amalfi

LOVED this hotel in Amalfi!!! The location was incredible and the view was stunning. Would 1000% stay here again!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Vatican Museums and Sistine Chapel - small group
Vatican Museums and Sistine Chapel - small group
Rome

This was one very long and extended due to the fact that we could not go to St Peters square that day. So it felt like the rest of the tour was extended so that we still hit 3 hours. Wish we learned more about the Vatican and what it is over standing outside staring at a picture of the Sistine Chapel's ceiling for 30 min.

Quality of Experience
Guides, Drivers and Staff
Transport
Florence small group guided walk including Accademia Gallery
Florence small group guided walk including Accademia Gallery
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Chianti Full Immersive Wine & Olive Oil Experience from Florence (small group)
Chianti Full Immersive Wine & Olive Oil Experience from Florence (small group)
Florence
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Pompeii ruin visit with a private guide
Pompeii ruin visit with a private guide
Italy
Day trip to Capri Island from The Amalfi Coast - small group
Day trip to Capri Island from The Amalfi Coast - small group
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Colosseum and Roman Forum - small group guided tour
Colosseum and Roman Forum - small group guided tour
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Oct 05, 2023

Hi Taylor,
thank you very much for your wonderful review. It is so great and important for us to know that our traveller had a great time and they take back home beautiful memories.

Our travel agent Thanos was fantastic. He was...
Italy | Sep 23 - Sep 30, 2023

D
Dannielle M.
San Leandro, CA | Reviewed on Oct 03, 2023
Our travel agent Thanos was fantastic. He was very flexible and fun to work with. We had a large group and needed to make a lot of pivots and edits to our trip and he never seemed frustrated and always responded with positivity and a feeling that he was excited to make a trip that we were happy with. The trip itself was wonderful. Transportation was seamless. Excursions were amazing and our guides were the absolute best! Super friendly, informative, helpful and just FUN! During the trip... Read more

Our travel agent Thanos was fantastic. He was very flexible and fun to work with. We had a large group and needed to make a lot of pivots and edits to our trip and he never seemed frustrated and always responded with positivity and a feeling that he was excited to make a trip that we were happy with. The trip itself was wonderful. Transportation was seamless. Excursions were amazing and our guides were the absolute best! Super friendly, informative, helpful and just FUN! During the trip Thanos was super responsive if questions came up r it we needed help. I am soooo happy with how our trip turned out and will definitely be using KimKim services for our next big excursion!

Hotel Reviews
Apartment in Sorrento

Okay apartment but better for smaller groups given the layout. The main challenge was the bathrooms did not have doors in 2 of the bedrooms making sharing hard and the sink was outside of the bathroom. There were also some places that seemed to have mildew. The spaces are were overall small and we ended up just keeping some of our luggage in the living room. Beds were comfortable, the outdoor area was lovely, great location. The manager was very helpful with recommendations , trouble shooting, helping us organize transportations, etc. We really appreciated his help during the trip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mildew stains and the overall layout was hard for such a large group
Hotel Mulino Di Firenze
Florence

Great hotel with lovely grounds. Evening restaurant is just okay but we really enjoyed the complimentary breakfast.

Authenticity & Character
Location
Staff
Very helpful with calling taxis for us.
Cleanliness & Comfort
Activity Reviews
Siena & San Gimignano with wine tasting & lunch
Siena & San Gimignano with wine tasting & lunch
Florence

Small family owned winery that was in an amazing scenic location. Our guide was so sweet and the tour and tasting was small and intimate. We really enjoyed ourselves.

Quality of Experience
Guides, Drivers and Staff
Transport
Timely and kind driver.
Private Full-Day Tour to Cinque Terre
Private Full-Day Tour to Cinque Terre
Florence

One of the highlights of the trip!! Our guide Andrea was amazing and the whole day was filled with fun and delicious food. Would do this again in a heartbeat!

Quality of Experience
Guides, Drivers and Staff
Transport
Tour To Capri From Sorrento
Tour To Capri From Sorrento
Italy

A must do! So beautiful. We were able to swim twice and had free time on Capri to explore and eat at the seaside restaurants.

Quality of Experience
Guides, Drivers and Staff
Our guide was just okay compared to the friendliness of our others on other excursions
Transport
Loved the size of the boat but was an older model.
Local specialist: Thanos Nikopoulos

Easy, Worry-free and Special!
Italy | Sep 14 - Sep 28, 2023

Diana
Diana S.
Tinton Falls, NJ | Reviewed on Oct 02, 2023
My husband and I couldn’t have been more pleased with the top-notch service we received from Harris while planning our trip to Italy and Greece last year. One year later, as our departure date approached, we were introduced to the team who would be communicating with us throughout the trip and handling any issues that may arise. We were very impressed with the level of contact and personal service we received from Harris and his team. We did experience a few bumps throughout the 15 day... Read more

My husband and I couldn’t have been more pleased with the top-notch service we received from Harris while planning our trip to Italy and Greece last year. One year later, as our departure date approached, we were introduced to the team who would be communicating with us throughout the trip and handling any issues that may arise. We were very impressed with the level of contact and personal service we received from Harris and his team. We did experience a few bumps throughout the 15 day trip, but Harris and his team ensured the issues were resolved quickly and to our satisfaction. In addition, we were very happy with the selected accommodations, as they were conveniently located, spacious, and always provided us with the best views! This is the second time we’ve used KimKim and we have no hesitation recommending them to anyone looking for a luxury and worry-free vacation!

Hotel Reviews
Amadomus Luxury Suites Naples
Naples

Loved the hotel! Staff was wonderful, Giancarlo was very helpful and recommended two excellent restaurants.

Authenticity & Character
The hotel is located in an old building, but is renovated and spacious. The only issue I could find is once you get off the elevator you have to carry your luggage up a few marble stairs.
Location
Centrally located
Staff
Very helpful!
Cleanliness & Comfort
Very clean and spacious!
Hotel Continental
Sorrento

Great location in Sorrento. The buffet breakfast was absolutely wonderful with a large selection to fit all dietary needs.

Authenticity & Character
The hotel is older, but has been recently renovated.
Location
The hotel is located within walking distance to many great restaurants, as well as Marina Grande and Marina Piccola.
Staff
Very helpful
Cleanliness & Comfort
Staff return in the evening to tidy up the room and leave you a little chocolate or candy!
Herodion Hotel
Acropolis, Athens

Loved the Herodion! We had the pleasure of staying in the apartment with an incredible view of the Parthenon! Absolutely wonderful apartment! The rooftop bar and restaurant was excellent!

Authenticity & Character
Beautiful!
Location
Wonderful location across from the Acropolis and near many great restaurants.
Staff
Cleanliness & Comfort
Cyano Suites
Naxos

Beautiful new hotel with amazing sunset views. Wonderful breakfast!

Authenticity & Character
The views!
Location
Great location near the port with an amazing sunsets and view of the Temple of Apollo
Staff
Very helpful!
Cleanliness & Comfort
Spotless!
Abelonas Retreat Sunset & Sunrise Lodgings
Santorini

Very nice hotel with the absolutely best sunset views in Santorini!

Authenticity & Character
Nice pool!
Location
Quiet location, the BEST sunset views, surrounded by many great restaurant and bar options.
Staff
Very helpful!
Cleanliness & Comfort
Our room was very clean and spacious. The bathroom, specifically the shower, was a bit small, aside from that we were happy with the accomodation.
Activity Reviews
Hiking Naxos Paths
Hiking Naxos Paths
Naxos

Fun day with our guide, George. Very informative!

Quality of Experience
Our guide was very cordial and informative. We enjoyed the insight into Greek culture.
Guides, Drivers and Staff
Transport
Santorini Highlights with Wine
Santorini Highlights with Wine
Italy

We had a fun day on the small group Santorini Highlights Tour. I recommend taking this tour on your first full day in Santorini as it gives you a good overview of the island.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Pompeii Tour & Mount Vesuvius visit with lunch and wine tasting
Private Pompeii Tour & Mount Vesuvius visit with lunch and wine tasting
Pompeii

Very much enjoyed the Pompeii Tour. Our only criticism is that it should be longer as there is really so much to see and learn. After the tour, we visited Mount Vesuvius and climbed to the crater. We give the visit to the winery five stars--the wine and food were absolutely excellent!

Quality of Experience
Food
The food at the winery was outstanding
Guides, Drivers and Staff
Transport
Food tour in Naxos town
Food tour in Naxos town
Naxos

Fun evening with our food tour guide. At the start of the tour, I explained my dietary restrictions and they were able to accomodate me on short notice.

Historical Santorini Guided Tour
Historical Santorini Guided Tour
Santorini

Informative visit. We had previously visited Pompeii so it was interesting to discuss and compare the two civilizations.

Local specialist: Harris Bitsounis
Harris
Harris Bitsounis
Local specialist in Athens | Replied on Oct 04, 2023

Dear Diana,

I am really happy hearing that you enjoyed your trip and you loved each destination. Thank you for your kind words as also for your detailed feedback about the experiences you enjoyed. It is really important for the whole team to give you a unique overall experience. I will be glad to work with you in the future and organize another unique trip in different destinations of both countries!

Wish you happy and safe travels!

Kind regards,
Harris

We thoroughly enjoyed our guides especially M...
Italy | Sep 10 - Sep 22, 2023

J
Jeff H.
Tri-Cities, WA | Reviewed on Sep 30, 2023

We thoroughly enjoyed our guides especially Mateo, Barbara, Francisco, Antonio (and his team), and Will.

Local specialist: Tasos Mylonas

As a former travel agent, I normally do my ow...
Italy | Sep 18 - Sep 23, 2023

V
Virginia B.
Glen Ellyn, IL | Reviewed on Sep 30, 2023
As a former travel agent, I normally do my own trip planning. This time I didn't have time to do in depth research for a short 5 day trip to Italy decided to find a travel agent. After some on line searching, I came across KimKim and saw they were highly rated by both clients and some well known business organizations so I thought I would give them a try. They did not disappoint. Ina was the travel expert assigned to my trip and she did an excellent job. The hotels she recommended... Read more

As a former travel agent, I normally do my own trip planning. This time I didn't have time to do in depth research for a short 5 day trip to Italy decided to find a travel agent. After some on line searching, I came across KimKim and saw they were highly rated by both clients and some well known business organizations so I thought I would give them a try. They did not disappoint.

Ina was the travel expert assigned to my trip and she did an excellent job. The hotels she recommended were very nice and centrally located. Restaurant recommendations were very good, too. Our guides were knowledgeable and fun. Transfers to/from the train stations/airports and hotels were easy. We did have one travel glitch due to a train schedule change which meant contacting the Traveler Care Team who was able to reschedule a hotel transfer for a later arrival. The only downside was that it resulted in an additional cost.

All in all, I was satisfied with all of the arrangements.

Hotel Reviews
Hotel Palazzo Grillo
Genova

Very good hotel with friendly and knowledgeable staff. Guests must walk about 100 meters to the hotel which is important to know for people who may have mobility problems.

Authenticity & Character
Location
Central location. Can only be accessed by walking. Quiet.
Staff
Cleanliness & Comfort
Hotel Barchetta Excelsior Como
Como
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Afternoon Como Food & Wine Tour
Afternoon Como Food & Wine Tour
Lake Como
Food
Guides, Drivers and Staff
Local transfer in Genoa
Genoa
Quality of Experience
Guides, Drivers and Staff
Transport
Genoa Cooking Class in a Noble Palace
Genoa Cooking Class in a Noble Palace
Italy

This was a very fun experience. Would do it again.

Quality of Experience
Guides, Drivers and Staff
Private Guided Tour by Ferry
Private Guided Tour by Ferry
Lake Como
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ina Gaydarova
Ina
Ina Gaydarova
Local specialist in Athens, Greece | Replied on Oct 02, 2023

Dear Ginny,

I'm so happy you had a wonderful time during your short stay in Italy. It means a lot getting a positive feedback from professionals in the same field as us. Regarding your arrival train, last minute changes do bear the risk of additional costs depending on the circumstances and it's not always possible to avoid them. Thank you for your overall feedback, which is very helpful not only for our team but also future travelers.
Take Care!
Ina

Umbria highlights: Perugia, Città della Pieve, Orvieto, Spoleto and Assisi 12 days
Italy | Sep 16 - Sep 27, 2023

M
Maggie M.
Waltham, MA | Reviewed on Sep 30, 2023
KimKim is great overall. Paola was very responsive, but planning took a lot of back and forth. By the time we booked hotels, many were unavailable, and prices kept going up. We should have booked the hotels first, and then planned the remaining activities. Read more

KimKim is great overall. Paola was very responsive, but planning took a lot of back and forth. By the time we booked hotels, many were unavailable, and prices kept going up. We should have booked the hotels first, and then planned the remaining activities.

Hotel Reviews
Hotel Della Conciliazione
Rome

The rooms were our nicest of the trip. However, we had an unforgettable experience with one of the managers when one of us accidentally broke a vase in the lobby. This was a very freak thing, and completely accidental, but the manager informed us we’d be responsible for ‘property damage.’ He phoned at 10:15 PM to discuss the issue-we had traveled all day and were both asleep. The issue was eventually resolved, later in the week, with a payment from us. I must suggest not booking this hotel in the future.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Rosetta
PERUGIA

Loved the location . The restaurant was excellent. We appreciated having room service when one of us wasn’t feeling well.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Barchetta Excelsior Como
Como

Great location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Full day excursion to Bellagio
Full day excursion to Bellagio
Italy

We thoroughly enjoyed this day. Our driver, Stephano, was so kind and helpful. We loved Bellagio.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Paola Imperiali
Paola
Paola Imperiali
Local specialist in Perugia, Italy | Replied on Oct 26, 2023

Thank you Maggie and Barbara!

Our trip to Italy was fabulous!
Italy | Sep 22 - Sep 29, 2023

jen
jen b.
Glen Cove, NY | Reviewed on Sep 30, 2023
Our trip to Italy was fabulous! The excursions recommended by Marta were great! Having drivers to make sure we got to each new stop was very helpful. We are already thinking of our next trip! Read more

Our trip to Italy was fabulous! The excursions recommended by Marta were great! Having drivers to make sure we got to each new stop was very helpful. We are already thinking of our next trip!

Hotel Reviews
Porto Salvo B&B
Sant'Agnello

This hotel has a great location but it falls short on charm and hospitality.

Authenticity & Character
Location
perfect distance to the center of town and close to a beautiful piazza overlooking the sea
Staff
Cleanliness & Comfort
rooms sparcly appointed
Palazzo Caracciolo Napoli - MGallery
Naples

Beautiful hotel with spacious rooms. The staff is helpful and welcoming. Very aware of dietary needs for the wonderful breakfast.

Authenticity & Character
Location
a short walk to lots of museums and restaurants
Staff
Cleanliness & Comfort
Activity Reviews
Capri in a Day by boat
Capri in a Day by boat
Italy

Our Captain, Marco was fantastic! He was kind and knowledgeable about all the sites you can only see from the water. He told us of many different things we could chooses from on Capri for the 3 hours we were there.

Quality of Experience
Guides, Drivers and Staff
Transport
Half day tour in Pompeii
Half day tour in Pompeii
Italy

We had a driver (he didn't speak english) it was a little confusing in the beginning but we figured it out. We upgraded our expereince to a small group guide instead of the head phone self guided tour. And we are glad we did!!! Pompeii is enormous and it was a wonderful experience with the tour guide.

Quality of Experience
Guides, Drivers and Staff
Transport
We had a hard time communicating.
Local specialist: Marta Toso
Marta
Marta Toso
Local specialist in Venice, Italy | Replied on Oct 06, 2023

Hi Jen,
Thank you for taking the time to review your trip as this is really important for us to assess the quality of your trip and for future planning.
Happy you enjoyed your time in Italy, and that it got you thinking about your next trip!
All the best
Marta

The trip was organized well. I like how Ina a...
Italy | Sep 22 - Sep 29, 2023

G
George D.
Canton, GA | Reviewed on Sep 30, 2023
The trip was organized well. I like how Ina arranged for the drivers to pick us up from the Train stations, airports and hotels. She arranged great private tours. She was also available by phone for questions . We had an excellent experience. Thanks Ina Read more

The trip was organized well. I like how Ina arranged for the drivers to pick us up from the Train stations, airports and hotels. She arranged great private tours. She was also available by phone for questions . We had an excellent experience. Thanks Ina

Hotel Reviews
Hotel Spadari Al Duomo
Milan

Very clean and a very friendly staff

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Capo d'Africa—Colosseo
Rome

Very clean and a helpful and Friendly staff. The location was great because it was near the colosseum and several great restaurants.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Villa di Sorrento
Sorrento

Love the location near the town center square. Very clean hotel

Authenticity & Character
Location
Staff
Cleanliness & Comfort
CHC Continental, BW Premier Collection
Venice

Liked the location. Breakfast was very good. Room was nice and clean

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Express Colosseum Tour
Express Colosseum Tour
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Private Vatican Guided Tour
Private Vatican Guided Tour
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Local transfer in Rome
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ina Gaydarova
Ina
Ina Gaydarova
Local specialist in Athens, Greece | Replied on Oct 02, 2023

Dear George,

Thank you very much for the 5 star rating and feedback. Planning a trip for bigger groups, always requires a bit more attention to detail to make sure everybody enjoys equally their holiday. I'm very happy you all had a wonderful time! Feel free to contact me directly if you wish to visit Greece in the future and the beautiful Greek Islands where I also specialize.

Take care!
Ina

Girls trip to Italy - KimKim rocks!
Italy | Sep 15 - Sep 23, 2023

Madeline
Madeline K.
Manhattan, NY | Reviewed on Sep 30, 2023
We used KimKim for our recent trip to the Southern coast of Italy and it was incredible. Harris and his team had every detail planned so we were able to show up with minimal planning and zero stress. Everything they planned ran true to schedule and was an excellent time. Will use KimKim for every trip moving forward! Read more

We used KimKim for our recent trip to the Southern coast of Italy and it was incredible. Harris and his team had every detail planned so we were able to show up with minimal planning and zero stress. Everything they planned ran true to schedule and was an excellent time. Will use KimKim for every trip moving forward!

Hotel Review
Residenza Luce
Amalfi

We LOVED this hotel! The staff was so friendly and welcoming, and the room was so clean and comfortable. Would absolutely stay here again!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Harris Bitsounis
Harris
Harris Bitsounis
Local specialist in Athens | Replied on Oct 02, 2023

Dear Madeline,

I am more than happy hearing that you had an amazing time in the southern part of Italy! The whole team is glad that you left the beautiful Mediterraena country of Italy with the best memories. I hope that our services and the whole trip made a unique experience for both you. Looking forward to work with you again in the future and plan a new incredible adventure either in Italy or Greece.

I wish you all the best!

Best regards,
Harris

Stress-free, Focus on locals, small groups - Just what we wanted!
Italy | Sep 14 - Sep 27, 2023

Laurie
Laurie W.
Chicago, IL | Reviewed on Sep 29, 2023
Just got back from Italy: Milan, Lake Garda, Venice, Florence, Cinque Terre, Chianti area, Pompei, Sorrento, Positano, Amalfi, Ravello. Jessica delivered my dream! While I wanted some of the most famous tourist attractions, I also wanted a variety, including "off the beaten path" opportunities with the local people. Additionally, we hoped for smaller more private groupings to be able to really talk and learn about the places we visited. Jessica listened and chose beautifully! Lake Garda... Read more

Just got back from Italy: Milan, Lake Garda, Venice, Florence, Cinque Terre, Chianti area, Pompei, Sorrento, Positano, Amalfi, Ravello. Jessica delivered my dream! While I wanted some of the most famous tourist attractions, I also wanted a variety, including "off the beaten path" opportunities with the local people. Additionally, we hoped for smaller more private groupings to be able to really talk and learn about the places we visited. Jessica listened and chose beautifully!

Lake Garda was INCREDIBLY beautiful. We circled the lake visiting Salo, Limione, and staying in Riva (which I felt was the best.) Elena in Sirmione was fantastic at completing the historical perspective of the lake. Sara in Venice gave us the lay of the land, the history, and introduced us to incredible cicchetti! Unusual and delicious! Saura took us to the best of Cinque Terre (Manarola), Chiro the best of the Amalfi Coast (Ravello!), and Pompeii with Mario was fantastic...blew our minds with the knowledge. In Florence, I booked a 6:30 Arno River ride, the Accademia, Palazzo Vecchio tour, and the special tour of the Duomo including the terraces! Swimming in the Sea with our small group near Capri will never be forgotten. Tulio Bondi and his gelato making experience, Christina at Campanelle Winery, and Chef Fiore in his restaurant on the Amalfi Coast were highlights for the tastebuds and made us feel like royalty! So special.

Transportation could have been intimidating...but not with Storywalking. Professional, courteous, punctual, and kind, we loved talking to all of them - and learned so much about their lives. David, Giuseppe, Max, Ricardo, are just a few that shared their love of home. Ricardo's personal history of being German, Greek & Italian was so interesting. You don't get that on a bus or train! And don't forget the women who helped us with our water taxis and train in Venice. Not sure how long it would have taken me to figure all that out.

We had a major car issue (on a Sunday) and were so glad to have Jessica, Barbara, and all their local connections to save our day, our trip! What would we have done without them?? Not really sure! Honestly.

Lodging - I asked for a few upgrades and Jessica didn't disappoint. Beautiful and memorable.
And the weather (September) - downright perfect! Most days in the 70s and low 80s. Some rain, but didn't stop anything.
Pacing was good....never felt rushed!

Hotel Reviews
NYX MILAN by Leonardo Hotels
Milan

BIG room, great sitting area. Too bad we were only there one night. Close to public transportation and rental cars. Restaurants were near. Ohio from Nigeria was very helpful!

Authenticity & Character
Contemporary Italian
Location
Near trains, car rental.
Staff
Ohio helped with a map.
Cleanliness & Comfort
Hotel Sole
Riva del Garda

Right in the center of everything! Views from the balcony - fantastic. Restaurant - delicious!

Authenticity & Character
Old pictures on the wall, but totally well kept and up to date. Circular staircase.
Location
Quiet in the morning, busy and fun during the day. Near lots to do!! Our balcony - fantastic!!
Staff
Morning breakfast folks weren't the happiest, but everyone else was good.
Cleanliness & Comfort
good bed, robes, towels - nice
Ca' dei Proverbi Suites
Venice

Very centrally located! Tucked away and quiet. Completely new and clean. Breakfast was fantastic and the young woman who served was extremely gracious. She wa from the Phillipines. Linzane was her name?

Authenticity & Character
Totally like the pictures....and so new.
Location
Easy walk anywhere, but away from crowds
Staff
The amazing breakfast server.
Cleanliness & Comfort
Air conditioning was needed that day and felt great.
Hotel Balestri
Florence

Location!!! The best. Our room - kind of small and tight, but serviceable. Maybe because we had had two really nice rooms ahead of this one.

Authenticity & Character
Has been there awhile, but up to date. Nice terrace on the roof. Bar was always hopping at night.
Location
Perfect - central and walkable
Staff
Great intro to Florence at arrival
Cleanliness & Comfort
Hotel Lorelei Londres
Sorrento

Gorgeous room with view of the sea. Private "beach" area at the bottom of the cliff. Morning breakfast outside overlooking the sea. Cocktails at night, too.

Authenticity & Character
Loved the aqua and white - sea feel.
Location
Walkable, too!
Staff
Great intro upon arrival! Helped with bags, showed us everything. Bottle of champagne.
Cleanliness & Comfort
Perfect!
Activity Reviews
Sirmione Walking and Boat Tour & Scaliger Castle
Sirmione Walking and Boat Tour & Scaliger Castle
Italy

Elena was really good! Knew her history and gave us a fantastic restaurant recommendation. The only thing we wished is that we could have left for Venice a little earlier. We aren't much for shoppers so had a couple extra hours there that we didn't need.

Quality of Experience
Guides, Drivers and Staff
Guiseppe - personable!!
Transport
Guiseppe and his Mercedes! Comfort plus!
The Grand Canal by Gondola and Venetian Cicchetto - private
The Grand Canal by Gondola and Venetian Cicchetto - private
Venice

Sara was perfect - she not only introduced us to Cicchetti, but all of Venice. Being born and raised, she took us down side streets, gave us the history, and also points about Venice of today! We loved talking travel and motherhood with her, too.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Gelato Making Florence Class
Private Gelato Making Florence Class
Florence

Tulio Bondi!! Do this....so much fun! He is a hoot and so smart. Has been on the Food Network and trains apprentices from around the world. Plus...it's the best gelato in Italy!

Quality of Experience
Cinque Terre Private Day Tour from Florence
Cinque Terre Private Day Tour from Florence
Italy

Saura took the best care of us! She shared all about Manarola - gorgeous and fascinating history! She took us places we wouldn't have know were there. We then learned how to take the train....and went to Monterosso. Loved the winery experience and shopping a bit in the city. She introduced us to a chickpea flat bread, that was delicious. We did go to Riomaggiore, but quite frankly, it wasn't needed. We had had the best time in the other two....and it was busy and just lots of shopping. We could have headed back to Florence earlier. (Or even better to The Campanelle Winery - our next day's excursion - to stay for the next two nights!)

Quality of Experience
Guides, Drivers and Staff
Transport
Train - was fast!
Chianti wine tour
Chianti wine tour
Florence

We woke up in Florence after coming back from Cinque Terre the previous day. It was a day excursion and we LOVED the first winery - Capannelle!! What a gorgeous place and amazing experience with Christina. Magical!! Ricardo was our fantastic driver. Loved talking with him. He took us to Greve for lunch and that was wonderful, too. We went to a second winery, but it paled in comparison to the first. More commercial and slooooow. We decided to skip the tour portion (we waited and waited to begin) and head back to Florence as it was almost 5:30 and we had left at 8:00. In hindsight, we wished that we had checked into the Capannelle Winery Inn after Cinque Terre, woken up to the breakfast and tour, then had another night there to enjoy the pool and walk the countryside. We ended up in the car a bit more than we needed?? This was the only thing we would have changed about the whole trip!!

Quality of Experience
Guides, Drivers and Staff
Transport
Naples to the Amalfi Coast or Amalfi Coast to Naples - Pompeii en Route
Naples to the Amalfi Coast or Amalfi Coast to Naples - Pompeii en Route
Italy

Pompeii is mind blowing, especially with Mario explaining everything!

Quality of Experience
Mario and just us!
Guides, Drivers and Staff
Transport
Exclusive Capri Boat Tour from Sorrento
Exclusive Capri Boat Tour from Sorrento
Italy

We arrived around 9:30 and decided to just enjoy the harbor area. We were near the end of the trip and kind of tired of big crowds. We enjoyed coffee and pastries...and later had lunch. People who went up (the LONG line ) of the funicular enjoyed the garden and shopping. We got on the boat around 1:15 and the skies cleared and it was FANTASTIC! No blue grotto due to tides, but the rest, including swimming was wonderful! Loved it. Food included was a ciabatta bun with tomato and mozzarella. Fruit cup later, chips, wine, beer, limoncello. Fun!

Quality of Experience
Guides, Drivers and Staff
Luisa - so fun!
Transport
Boat driver was excellent and they played fun music.
Full Day Tour: Positano, Amalfi & Ravello
Full Day Tour: Positano, Amalfi & Ravello
Italy

Chiro was smart about our trip! Took us directly to Amalfi before the crowds arrived. It was lovely to be in the square and feel the peace before the chaos (which we saw when we came down from Ravello. Ravello was our favorite! Gorgeous villa, gardens, square and quiet shopping. We headed to our Limoncello experience next, which went from about 12:30 - 3:30. Chiro squeezed Positano in at the end....and we wished we would have skipped it. We were on a high after our Limoncello experience and the 5 course gourmet lunch. It had been the PERFECT ending to our trip!! Instead we walked through a very crowded Positano just to see it. Hindsight, for us, not needed. Got back to Sorrento about 6:30. Long day.

Quality of Experience
Guides, Drivers and Staff
Ask for Chiro!
Transport
Limoncello Tour & Tasting
Limoncello Tour & Tasting
Amalfi Coast

So... you think you are going to learn about lemons and taste it, but Chef Fiore takes it to a whole other level. A tour and information about his lemon garden at his rental home, then back to make some Limoncello as a group, followed by a 4/5 course gourmet meal....each course having a bit of lemon in it! We had no idea that we were going to get a meal like that!! The food just kept coming. :-) And the view - incredible!! Perfect final touch to our trip!

Quality of Experience
Food
Best of the whole trip!! Seafood, fish, pasta, lemon desserts & of course, limoncello
Guides, Drivers and Staff
Transport
Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Oct 04, 2023
Dear Laurie, We consider ourselves fortunate to have had the opportunity to assist you during your recent visit to Italy. We extend our heartfelt gratitude for your generous feedback and for dedicating your valuable time to compose this review. As a boutique tour operator, we are committed to meticulously assessing and verifying our services through firsthand experiences and thorough inspections. Our primary objective is to ensure that your journey not only meets but exceeds your... Read more

Dear Laurie,

We consider ourselves fortunate to have had the opportunity to assist you during your recent visit to Italy. We extend our heartfelt gratitude for your generous feedback and for dedicating your valuable time to compose this review. As a boutique tour operator, we are committed to meticulously assessing and verifying our services through firsthand experiences and thorough inspections. Our primary objective is to ensure that your journey not only meets but exceeds your expectations, aligning perfectly with your desires.

Thank you once again for choosing us, and we hope to have the pleasure of serving you on future adventures.

Arrivederci!
Jessica & Storywalking Team

I think you're gondalike this trip to Italy ;)
Italy | Sep 15 - Sep 24, 2023

Sonne
Sonne G.
North Bethesda, MD | Reviewed on Sep 27, 2023
Our trip to Italy with KimKim travel was nothing short of fabulous. We started our planning with Arianna, who I would highly recommend. She pays close attention to detail and I could tell she truly cared about us. She told us the truth about her opinions on things while also respecting our ideas.
Once we got to Italy, we ended up checking in fairly late to our first hotel as we were spending time with family that lived there. The hotel even contact KimKim to check on us and Barbara texted...
Read more

Our trip to Italy with KimKim travel was nothing short of fabulous. We started our planning with Arianna, who I would highly recommend. She pays close attention to detail and I could tell she truly cared about us. She told us the truth about her opinions on things while also respecting our ideas.
Once we got to Italy, we ended up checking in fairly late to our first hotel as we were spending time with family that lived there. The hotel even contact KimKim to check on us and Barbara texted us to be sure we were ok. It really showed how much they were going to be there for us and made me feel super safe. All of our transportation to and from places was so clean and the drivers were knowledgeable. I also LOVED every place we stayed in. Our hotel hosts were kind, supportive, answered our questions and went above and beyond for us. We even made so many friends through them!
Jessica was also very helpful in working to help us add a last minute adventure while we were there.
I cannot recommend KimKim enough. Thank you a million!

Local specialist: Arianna Zampieri
Arianna
Arianna Zampieri
Local specialist in Italy | Replied on Sep 27, 2023

Dear Sonne,
thank you so much for this wonderful review,
it was my pleasure to work with you on the crafting process of your perfect trip!
I am thrilled to know that your trip was nothing short of amazing and that even if something didn't go exactly as planned, you were able to find the necessary support with our experienced team.
Our team at Storywalking takes great pride in creating seamless and memorable experiences for travelers like you.
I will be looking forward to welcome you back in beautiful Italy,
until then, I wish you and your husband all the best!

Deborah with Kimkim-- amazing job!
Italy | Sep 16 - Sep 25, 2023

L
Lisa C.
Purcellville, VA | Reviewed on Sep 27, 2023
We were fortunate to have Deborah as our trip planner to northern Italy. She was beyond amazing in every way. She was always prompt when answering my (numerous!) questions and had great recommendations on tours, etc. She constantly stayed in contact with me during the trip to be sure that things were going smoothly. Our local tour guide, Enrico, went above and beyond to make sure everything was perfect. He was informative and so helpful at every step, making sure all of our drivers were on... Read more

We were fortunate to have Deborah as our trip planner to northern Italy. She was beyond amazing in every way. She was always prompt when answering my (numerous!) questions and had great recommendations on tours, etc. She constantly stayed in contact with me during the trip to be sure that things were going smoothly. Our local tour guide, Enrico, went above and beyond to make sure everything was perfect. He was informative and so helpful at every step, making sure all of our drivers were on time and that we were happy with everything. He was really incredible and I can't say enough good words about him. I knew that if I had a question or concern, I would get an immediate answer from him or Deborah-- they were that on top of things-- even on a weekend night!
I would highly recommend anyone who is thinking of traveling to use Deborah. This is my 2nd time using Kimkim and I will definitely use them again in the future. They are top notch all the way around. I would give them 10 stars if I could!

Activity Reviews
Prosecco wine tour with 2 wine tasting sessions and lunch included
Prosecco wine tour with 2 wine tasting sessions and lunch included
Italy

Both of the cantina's were lovely. The 1st stop was at Fasol Menin and they provided an incredible spread to have along with our Prosecco tasting. The lunch that Deborah set up for us was at Trattoria Alla Cima and was a beautiful and scenic restaurant and the lunch was delicious.

Quality of Experience
Food
We really enjoyed the tasting at Fasol Menin-- the food along with the Prosecco was perfect.
Guides, Drivers and Staff
Giorgio was a wonderful driver!
Transport
Truffle Hunting
Truffle Hunting
Italy

This was a very fun and informative tour. we learned so much about truffles that we did not know. The owner clearly loved what he does. This was an enjoyable afternoon.

Quality of Experience
Guides, Drivers and Staff
Transport
Murano & Burano Excursion
Murano & Burano Excursion
Venice

We toured Murano and Burano for a 1/2 day. It was the perfect amount of time. Very interesting and scenic islands and well worth the visit.

Quality of Experience
Guides, Drivers and Staff
Transport
Langhe Winery Tour
Langhe Winery Tour
Italy

We visited Tenute Asinari dei Marchesi di Gresy and Azienda Agricola Marrone. Lunch was at Osteria Disguido and was really delicious! The wineries were excellent and the tours informative.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Boat Tour of Lake Como with guide
Private Boat Tour of Lake Como with guide
Italy

This was a 6 hour private tour of the Lake Como region. Our guide, Nathalie, was informative and they took us to several areas of the lake, pointing out important landmarks and villas along the way.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Deborah Boarolo
Deborah
Deborah Boarolo
Local specialist in Venice | Replied on Sep 29, 2023

Ciao Lisa,
thank you so much for this amazing review!
It has been a pleasure for me helping you to plan something special for you and your family and I am so happy everything went as per your dreams. I look forward to showing you other parts of my country, you are most welcome anytime!

Trip to Italy - Easy to Plan, A Dream to Experience
Italy | Sep 18 - Sep 24, 2023

Estee
Estee L.
Ashburn, VA | Reviewed on Sep 27, 2023
Our trip to Italy through Kim Kim was terrific. Kim Kim put together a great array of activities for us. We loved them all. Columba drove us along the Amalfi Coast and she was a great driver and fun companion for the day. Adriana was our knowledgeable guide at Pompeii and made the ancient volcanic city come alive for us. We had so much fun with Antonio, who guided us on our boat trip to Capri. We also enjoyed the hotel in Sorrento - it was beautiful and the service was great. And... Read more

Our trip to Italy through Kim Kim was terrific. Kim Kim put together a great array of activities for us. We loved them all. Columba drove us along the Amalfi Coast and she was a great driver and fun companion for the day. Adriana was our knowledgeable guide at Pompeii and made the ancient volcanic city come alive for us. We had so much fun with Antonio, who guided us on our boat trip to Capri. We also enjoyed the hotel in Sorrento - it was beautiful and the service was great. And Melissa showed us the amazing delicacies of vibrant Naples on our food tour. Through it all, Alessandro was our incredibly responsive trip coordinator. We’re so grateful that he was there every step of the way. Highly recommend him and his team! Working with Kim Kim made our trip a dream come true!

Activity Reviews
CAMPANIA: NAPOLI 3-HOUR WALKING TOUR WITH A PRIVATE GUIDE
CAMPANIA: NAPOLI 3-HOUR WALKING TOUR WITH A PRIVATE GUIDE
Naples

We ate our way through Napoli with Melissa - so much fun! She was knowledgeable about all the great food and the city.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
SORRENTO-POMPEII: POMPEII 2-HOUR TOUR WITH A PRIVATE GUIDE (MORNING TOUR)
SORRENTO-POMPEII: POMPEII 2-HOUR TOUR WITH A PRIVATE GUIDE (MORNING TOUR)
Sorrento

Adriana was a knowledgeable and fun guide. Highly recommend her!

Quality of Experience
Guides, Drivers and Staff
Transport
CAMPANIA: AMALFI COAST SCENIC TOUR WITH PRIVATE DRIVER
CAMPANIA: AMALFI COAST SCENIC TOUR WITH PRIVATE DRIVER
Sorrento

Columba was a flexible and lovely guide. She made the day terrific!

Quality of Experience
Guides, Drivers and Staff
Transport
SORRENTO-CAPRI: CAPRI BOAT SMALL GROUP TOUR
SORRENTO-CAPRI: CAPRI BOAT SMALL GROUP TOUR
Sorrento

We had so much fun on beautiful Capri with Antonio. The days activities were fantastic.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Alessandro Bellaguardia
Alessandro
Alessandro Bellaguardia
Local specialist in Italy | Replied on Sep 27, 2023

Ciao Estelle and David,
thank you so much for your review!

It was a great pleasure to organize this trip for you.
Thank you so much for choosing Italy!

A big hug from Italy!

Quick background - very experienced travelers...
Italy | Sep 14 - Sep 23, 2023

C
charles k.
Chicago, IL | Reviewed on Sep 27, 2023
Quick background - very experienced travelers, over 80+ countries at all sort of trip type/expense levels. Due to a variety of reasons we decided to rely almost exclusively on Martina /KimKim expertise and experience and take a fairly passive role in the specific trip planning. After relaying a detailed explanation of our desires/needs we let Martina set it up. She was earnest and attentive and overall did a respectable job but relied on some vendors whose performance was lacking which... Read more

Quick background - very experienced travelers, over 80+ countries at all sort of trip type/expense levels. Due to a variety of reasons we decided to rely almost exclusively on Martina /KimKim expertise and experience and take a fairly passive role in the specific trip planning. After relaying a detailed explanation of our desires/needs we let Martina set it up. She was earnest and attentive and overall did a respectable job but relied on some vendors whose performance was lacking which accounts for her rating. She apologized for the poor performance and attempted to take corrective action but damage already was done. Too many to relate but driver who spoke zero English, was late, etc; a hotel, the Dionoso Boutique Hotel in Syracusa that was among the worst I have stayed in in quite a while, from both an accommodations and performance standpoint, dining reservation made far in advance that was "cancelled". The major issue was the number of issues and the fact that they were basic performance issues, things that should go smoothly. Her reply to us "that has never happened before" was of no help.

Hotel Reviews
Re Dionisio Luxury Suites
Siracusa

Too many problems to mention them all but almost everything about this hotel from the design/furnishings, advertising, cleanliness, customer service were all inadequate - from poor to inattentive. Dirty floors due to flaking of the walls (they say it is the proximity to the sea) leaving dirty floors, all furnishings that were uncomfortable at best and cheap (think low end IKEA), a website and actual pricing that provides a junior suite with a "Juliet balcony" that is smaller then the full balcony for a lesser room. Look at the website and description and see if it is full of balcony pictures, virtually no pictures or mention of a "Juliet balcony". But you all have a same size bedroom, a no working coffee machine, a relatively functionnaly useless/uncomfortable downstairs but wait, you get a window just above the sea level. Better hope you are at least 5 foot 2 inches if you want to see anything but some sky. The staff was indifferent at best, it your fault a worst. Customer beware.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Taormina Rooms Centro Storico B&B
Taormina

Meet exceptions given our lateness looking for a room. No real view and right on the Roda but surprisingly quite. Otherwise very good location, tastefully and functionally well done and Alberto was an excellent host pn all aspects.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Martina Venturi

The train system in Italy was very punctual a...
Italy | Sep 16 - Sep 24, 2023

O
Oliver C.
Princeton, NJ | Reviewed on Sep 26, 2023
The train system in Italy was very punctual and efficient. Lake Como, the Belvedere Hotel, and boat ride on Lake Como were amazing. The food tour in Florence with Aldo was mediocre, as was the Frame Hotel in Florence. Fabio, our travel agent, was extremely helpful and responded quickly to any issues we had. Read more

The train system in Italy was very punctual and efficient. Lake Como, the Belvedere Hotel, and boat ride on Lake Como were amazing. The food tour in Florence with Aldo was mediocre, as was the Frame Hotel in Florence. Fabio, our travel agent, was extremely helpful and responded quickly to any issues we had.

Hotel Reviews
Nolinski Venezia
Venice
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Belvedere Bellagio
Bellagio
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Frame Hotel Florence
Florence
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hassler Roma
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
2-hour Boat Tour | Cruise Around Lake Como
2-hour Boat Tour | Cruise Around Lake Como
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Florence Food Tour
Florence Food Tour
Florence
Quality of Experience
Guides, Drivers and Staff
Private Colosseum & Roman Forum Tour
Private Colosseum & Roman Forum Tour
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Fabio Ilardi
Fabio
Fabio Ilardi
Local specialist in Como, Italy | Replied on Sep 27, 2023
Ciao Oliver,
Thank you for taking the time to share your feedback about your recent trip to Italy. I greatly appreciate your insights and am thrilled to hear that you had such positive experiences with the train system, Lake Como, and the interaction with me. I am sorry to hear that the food tour in Florence with Aldo didn't meet your expectations and that you found the Frame Hotel in Florence to be mediocre. Your feedback is extremely important to us, and we'll certainly take this into...
Read more

Ciao Oliver,
Thank you for taking the time to share your feedback about your recent trip to Italy. I greatly appreciate your insights and am thrilled to hear that you had such positive experiences with the train system, Lake Como, and the interaction with me. I am sorry to hear that the food tour in Florence with Aldo didn't meet your expectations and that you found the Frame Hotel in Florence to be mediocre. Your feedback is extremely important to us, and we'll certainly take this into consideration to improve our offerings. Once again, thank you and I hope to have the opportunity to assist you with your future travel plans. All the best!
Arrivederci,
Fabio

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