Kimkim Trip Reviews for Italy

Moreno helped plan an amazing trip to Italy. The process was super easy and the trip went as smoothly as possible. Had experiences we would have never had if I had planned the trip on my own. Thank you!

Activity Review

Capri and the Amalfi coast boat tour with the Blu Grotto

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

My son and I had the most amazing experience in Italy. When I was lucky enough to get connected with Giulia I shared what I was looking for. She put together the perfect trip for us, blending private and small group tours, wine tours, museums and our specific hotel needs. She did it all and was very organized-everything she planned went off without a problem. When does that ever happen? I even marveled at the way she had scheduled our museum times for when the museums were least crowded. As an example we went to see Michelangelo's David at 8 pm the one night the museum was open late. It was not at all crowded.
I have traveled all over the world and I have to say this was one of my most memorable trips. KimKim and Giulia were fantastic. Don't hesitate to use them. I will be using them for my next trip!

This trip is something that I will never forget especially with meeting my Dad’s family. It was so beautiful. Each place we stayed at was outstanding. The tour guides were amazing, explaining everything so beautifully. I thank my cousins Jeanne & Danny & his family for inviting me. I am truly blessed. I can’t stop telling everyone about my trip & showing all the pictures. It takes my breath away how so beautiful everything is. Thank you Irene for a beautiful trip. 🇮🇹🇮🇹🥰🙏🏻

Tour to Southern Italy met all of our expectations .
Naples was above our expectations because of our guide Luca. We had an unbelievable walking and eating tour though out the old city. He handed pick the best quality most vibrant tastes available while sharing the history, the art, and the special places in his hometown of Naples. Could not be more pleased.
Next stops to Sorrento, Capri, Amalfi Coast were on our own.
We spent our time sailing around Capri and the Amalfi Coast., shopping, sightseeing, and of coarse eating

Activity Reviews

Private Pompeii Tour

Pompeii

Quality of Experience

Guides, Drivers and Staff

Transport

Naples Street Food Tour

Naples

Quality of Experience

Guides, Drivers and Staff

Transport

Amalfi Coast Boat Tour From Sorrento

Sorrento

Quality of Experience

Guides, Drivers and Staff

Transport

We could not have asked for a more perfect vacation thanks to KimKim. Everything that we had planned and scheduled for us ran extremely smoothly and really gave us the picture of Italy we had hoped to discover. The transportation between locations (trains, private cars, etc) all ran as well as you could expect even with some delays.

All of the private tours we got to go on were incredible, and led by the perfect people! Suzy and Valerio in Venice, Paola and Semonetta (?) leading our cooking class in Chianti, Massimo and Marco doing our colosseum and Ape tours in Rome, and Christian as our skipper for our boat ride in Sorrento. Everybody was welcoming and excited to share the rich history and culture of all the parts of Italy with us, it really helped us get immersed and lose ourselves in the beauty of it all.

An added bonus of course was having the travel team available pretty much all day every day when we had hiccups come up. It was always a quick response to get us back on track, and options when things started to go awry.

And the most thank you to Tasos for setting up this perfect trip and all of his recommendations as we were trying to decide what to do and where to go. He even left us an anniversary present at our 2nd accommodation which was very sweet!

All in all, we got to explore all over Italy without having to worry about any tiny details. We got to go at our own pace and when we did have tours events planned, we could just show up to places when we needed to and get taken care of. We will use KimKim on our next international vacation and any trips that come up in the future!

My wife and I decided to book our honeymoon to Italy with KimKim and could not have been happier about the decision! Ina and Harrys were so helpful from the initial planning stage, to the end and took all the pressure off of us for deciding on where to go, what to do, booking and execution of all the details. Our trip included several different desitnations packed into a short amount of time. It was not simple to plan and we were very impressed with the seamlessness of all of the travel logistics, airport pickups, hotel bookings, etc. Absolutely would reccomend to anyone considering using KimKim for a trip to Italy or elsewhere! We will certainly be doing so again in the future!

Where to start describing our wonderful Italy vacation. Ina with KimKim did a great job in the planning process and was very helpful in making our dream trip come true. Total of 11 days with stays in Rome, a Tuscany Villa and Amalfi. Every detail was laid out with precision and went off without a hitch. I can't tell you how much stress was relieved by the seamless execution. I think we only had to contact the CareTeam twice and they were quick to reply and address any question or small change. All the drivers that picked us up and took us from point A to B were always on time and professional. Our train tickets were all provided and the timing worked well every time. Car rental was arranged and met every expectation. We had private tours of Pompeii, Capri and the Colussim as well as a cooking class. Pompeii was definitely my favorite, our guide had a passion and extensive knowledge that she shared and made the tour amazing. All the recommendations for sites, walking tours and restaurants during our self guided time were spot on. It saved a lot of time so we were not doing all the research.
Most of the people in Italy were awesome and engaging. A few not as much. Food in the 3 different regions was different - most very good, some ok. The boat trip from Patisano to Capri was a little long. Started at 9am and we got back about 6:30 pm. It was absolutely beautiful!! Our stop on Capri for lunch could have been a little earlier, maybe around 12 or 1 instead of 2 or 3. Bring snacks with you.
Overall fantastic memories and Thank you for working with us to make it happen

The drivers to and from the airport, train station and hotels were fantastic. The boat ride on Lake Garda with Fabio was great. He was a wealth of information, He made it a lot of fun.

The boat ride on Lake Como was nice. The boat captain did not offer much information. We had to ask him to even take our photo.
The hike around Lake Como was great, but it was a little long. We were hiking for 8 hours with a 1.5 hour break for lunch.

Overall , the trip was great.
Good hotel selection.
Transport between locations went well
Emergency number worked well
A few issues with documentation:
The trip detail update/vouchers arrived as we were leaving for the airport, so no time to print/ review prior to our departure.
There were some inaccuracies in the trip plan/voucher.
1) incorrect pick-up location indicated for Vesuvius & pompeii tour. We were late & nearly missed the tour
2) Incorrect pickup time indicated on trip detail for skydiving tour
3) Vouchers did not include e-ticket link for Vesuvius & Pompeii. This caused entry issues & we needed to stand in line & buy a ticket for pompeii
4) trip detail indicated guided tour for Vesuvius & Pompeii. The actual tour included a driver only. A guide at Pompeii would have been helpful

Irene was INCREDIBLE. I do not have words to describe how well she planned this trip for us.

Our guides in Tuscany that drove us around were some of the best. We laughed and learned and they kept us safe.

Overall A+++

Our 10 day trip to Italy was vey well planned out by Elena.
All corresponding E mails were answered quickly.
We visited Florence, Venice and Sicily.
Our transportation included, trains, and personal drivers. We arranged our own plane flights.
We were a party of 7, family and friends.
One of our flights was delayed. We texted Elena thru WhatsApp and an alternative driver was there to meet us.
The hotels she choose for us were top notch. All the hotels were centrally located.
Visiting another country is fun but can be stressful. Elena and her team removed the stress which in return let us
have all the fun.
Thank you!

We had a wonderful time in Italy! Thanos created an itinerary that was perfect for our needs and our trip was near-seamless for an international trip with the number of people we had. Would go back in a heartbeat!

Hotel Reviews

Hotel Mulino Di Firenze

Florence

Almost perfect! Mosquitoes are a bit of an issue outside your room in outdoor common areas and it takes a 15-20min taxi ride to get to the heart of town but otherwise the hotel is to die for! The staff, the breakfast and overall service were amazing!

Authenticity & Character

Location

Not in the city center

Staff

Cleanliness & Comfort

Apartment in Sorrento

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Siena & San Gimignano with wine tasting & lunch

Florence

Private Full-Day Tour to Cinque Terre

Florence

Capri Boat Tour

Italy

Our trip to Italy was amazing and unforgettable. The planning, organization and itinerary created by Harris was truly outstanding and exceeded our expectations. Our tours were exceptional and our tour guides Susie in Venice, Alecia in Siena and Tuscany, Natalia in Pompeii, Antonella in the Colosseum and the Forum and Giovanna in the Vatican were all wonderful, as were our guide in Florence and the crew on our boat tour along the Amalfi Coast. Fun, Fun, Fun. Our hotels were all excellent and situated close to where we wanted to be, particularly in Venice and Sorrento. Our drivers were all friendly, very punctual and helpful. The Travel12 team on WhatsApp was so helpful and immediately available to help us with questions large and small. The entire trip was so well planned for us, with great tours and leaving us with plenty of free time to explore or relax with an aperol spritz on a friendly piazza. We couldn't have been more satisfied. You guys truly thought of everything. Thank you so much for a wonderful trip.

Hotel Reviews

Hotel Olimpia

Venice

Outstanding hotel with wonderful friendly staff, comfortable room and bed, and excellent breakfast. Location right on the canal was superb.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Orto De' Medici

Florence

Very nice hotel with a convenient location close to where we wanted to be. Very nice people.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Villa di Sorrento

Sorrento

Outstanding hotel with beautiful room and terrace overlooking the city and the bay. Perfectly located steps away from the Piazza Tasso. The staff was exceptionally helpful. We loved staying here.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Capo d'Africa—Colosseo

Rome

Nice hotel with a location just a couple blocks from the Colosseum. Our bartender made the best drinks. We enjoyed our stay here.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Venice Highlights Walking Tour

Venice

Excellent tour through the alleys and narrow streets of Venice, showing all of the sites and ending in the Piazza San Marco. Susie was the best.

Quality of Experience

Guides, Drivers and Staff

Transport

Morning Florence Highlights Walking Tour

Florence

Excellent tour of Florence, particularly viewing Michaelangelo's David in the afternoon.

Quality of Experience

Guides, Drivers and Staff

Transport

Tuscany Day Trip from Florence with Chianti, Siena & San Gimignano

Florence

Outstanding tour with Alecia. Sienna was beautiful and unexpected. The wine tasting lunch was a real highlight - we never new Chianti could taste so good and be so varied, and the lunch served with each glass was one of the best meals we had in Italy. Exceptional tour.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Amalfi Coast Boat Tour From Sorrento

Sorrento

Probably the most fun tour of our entire trip. Small group of friendly people, with a crew that knew how to have fun and take us to all the most interesting places to swim. Amalfi and Positano were beautiful, and the entire view of the coast from the sea with a pleasant breeze keeping us cool and comfortable was wonderful, as were the complimentary glasses of prosecco and our panini lunch. Would highly recommend this tour.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Pompeii Tour

Pompeii

Excellent tour. Pompeii had so much more to see than we had imagined. Natalia was an excellent tour guide showing us so many interesting things, while constantly avoiding all the crowds. We thoroughly enjoyed our tour.

Quality of Experience

Guides, Drivers and Staff

Transport

Colosseum & Roman Forum Tour

Rome

Excellent tour with Antonella . She showed us so many interesting things and avoided all the crowds. Great time.

Quality of Experience

Guides, Drivers and Staff

Transport

Vatican Guided Tour

Rome

Amazing tour of the Vatican and St. Peter's Basilica with Giovanna. It's so impressive, with so much more than just the ceiling of the Sistine Chapel (which of course was awe-inspiring, as was Michaelangelo's Pieta). Superb time.

Quality of Experience

Guides, Drivers and Staff

Transport

Our trip was absolutely incredible. Andrea really hit it on the head. We had just a few ideas when we started this planning process, and this trip exceeded all of our expectations. Our hotels were amazing - I adored the uniqueness of them and how centrally located they all were. All the companies we worked with for the tours were excellent and easy to work with. Private transfers were on time and very kind. We could talk for hours about how every single detail of this trip was perfect - using KimKim and Andrea took so much stress off of my shoulders and allowed me to enjoy this trip to the fullest. Could not recommend Andrea and this service more!

Hotel Reviews

Hotel Pendini

Florence

Excellent location and breakfast! Loved our little balcony in our room and beds were comfortable.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Residence

Amalfi

LOVED this hotel in Amalfi!!! The location was incredible and the view was stunning. Would 1000% stay here again!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Vatican Museums and Sistine Chapel - small group

Rome

This was one very long and extended due to the fact that we could not go to St Peters square that day. So it felt like the rest of the tour was extended so that we still hit 3 hours. Wish we learned more about the Vatican and what it is over standing outside staring at a picture of the Sistine Chapel's ceiling for 30 min.

Quality of Experience

Guides, Drivers and Staff

Transport

Florence small group guided walk including Accademia Gallery

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Chianti Full Immersive Wine & Olive Oil Experience from Florence (small group)

Florence

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Pompeii ruin visit with a private guide

Italy

Day trip to Capri Island from The Amalfi Coast - small group

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Colosseum and Roman Forum - small group guided tour

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Our travel agent Thanos was fantastic. He was very flexible and fun to work with. We had a large group and needed to make a lot of pivots and edits to our trip and he never seemed frustrated and always responded with positivity and a feeling that he was excited to make a trip that we were happy with. The trip itself was wonderful. Transportation was seamless. Excursions were amazing and our guides were the absolute best! Super friendly, informative, helpful and just FUN! During the trip Thanos was super responsive if questions came up r it we needed help. I am soooo happy with how our trip turned out and will definitely be using KimKim services for our next big excursion!

Hotel Reviews

Apartment in Sorrento

Okay apartment but better for smaller groups given the layout. The main challenge was the bathrooms did not have doors in 2 of the bedrooms making sharing hard and the sink was outside of the bathroom. There were also some places that seemed to have mildew. The spaces are were overall small and we ended up just keeping some of our luggage in the living room. Beds were comfortable, the outdoor area was lovely, great location. The manager was very helpful with recommendations , trouble shooting, helping us organize transportations, etc. We really appreciated his help during the trip.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Mildew stains and the overall layout was hard for such a large group

Hotel Mulino Di Firenze

Florence

Great hotel with lovely grounds. Evening restaurant is just okay but we really enjoyed the complimentary breakfast.

Authenticity & Character

Location

Staff

Very helpful with calling taxis for us.

Cleanliness & Comfort

Activity Reviews

Siena & San Gimignano with wine tasting & lunch

Florence

Small family owned winery that was in an amazing scenic location. Our guide was so sweet and the tour and tasting was small and intimate. We really enjoyed ourselves.

Quality of Experience

Guides, Drivers and Staff

Transport

Timely and kind driver.

Private Full-Day Tour to Cinque Terre

Florence

One of the highlights of the trip!! Our guide Andrea was amazing and the whole day was filled with fun and delicious food. Would do this again in a heartbeat!

Quality of Experience

Guides, Drivers and Staff

Transport

Capri Boat Tour

Italy

A must do! So beautiful. We were able to swim twice and had free time on Capri to explore and eat at the seaside restaurants.

Quality of Experience

Guides, Drivers and Staff

Our guide was just okay compared to the friendliness of our others on other excursions

Transport

Loved the size of the boat but was an older model.

My husband and I couldn’t have been more pleased with the top-notch service we received from Harris while planning our trip to Italy and Greece last year. One year later, as our departure date approached, we were introduced to the team who would be communicating with us throughout the trip and handling any issues that may arise. We were very impressed with the level of contact and personal service we received from Harris and his team. We did experience a few bumps throughout the 15 day trip, but Harris and his team ensured the issues were resolved quickly and to our satisfaction. In addition, we were very happy with the selected accommodations, as they were conveniently located, spacious, and always provided us with the best views! This is the second time we’ve used KimKim and we have no hesitation recommending them to anyone looking for a luxury and worry-free vacation!

Hotel Reviews

Amadomus Luxury Suites Naples

Naples

Loved the hotel! Staff was wonderful, Giancarlo was very helpful and recommended two excellent restaurants.

Authenticity & Character

The hotel is located in an old building, but is renovated and spacious. The only issue I could find is once you get off the elevator you have to carry your luggage up a few marble stairs.

Location

Centrally located

Staff

Very helpful!

Cleanliness & Comfort

Very clean and spacious!

Hotel Continental

Sorrento

Great location in Sorrento. The buffet breakfast was absolutely wonderful with a large selection to fit all dietary needs.

Authenticity & Character

The hotel is older, but has been recently renovated.

Location

The hotel is located within walking distance to many great restaurants, as well as Marina Grande and Marina Piccola.

Staff

Very helpful

Cleanliness & Comfort

Staff return in the evening to tidy up the room and leave you a little chocolate or candy!

Herodion Hotel

Acropolis, Athens

Loved the Herodion! We had the pleasure of staying in the apartment with an incredible view of the Parthenon! Absolutely wonderful apartment! The rooftop bar and restaurant was excellent!

Authenticity & Character

Beautiful!

Location

Wonderful location across from the Acropolis and near many great restaurants.

Staff

Cleanliness & Comfort

Cyano Suites

Naxos

Beautiful new hotel with amazing sunset views. Wonderful breakfast!

Authenticity & Character

The views!

Location

Great location near the port with an amazing sunsets and view of the Temple of Apollo

Staff

Very helpful!

Cleanliness & Comfort

Spotless!

Abelonas Retreat

Santorini

Very nice hotel with the absolutely best sunset views in Santorini!

Authenticity & Character

Nice pool!

Location

Quiet location, the BEST sunset views, surrounded by many great restaurant and bar options.

Staff

Very helpful!

Cleanliness & Comfort

Our room was very clean and spacious. The bathroom, specifically the shower, was a bit small, aside from that we were happy with the accomodation.

Activity Reviews

Hiking Naxos Paths

Naxos

Fun day with our guide, George. Very informative!

Quality of Experience

Our guide was very cordial and informative. We enjoyed the insight into Greek culture.

Guides, Drivers and Staff

Transport

Santorini Highlights with Wine

Greece

We had a fun day on the small group Santorini Highlights Tour. I recommend taking this tour on your first full day in Santorini as it gives you a good overview of the island.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Pompeii Tour & Mount Vesuvius visit with lunch and wine tasting

Pompeii

Very much enjoyed the Pompeii Tour. Our only criticism is that it should be longer as there is really so much to see and learn. After the tour, we visited Mount Vesuvius and climbed to the crater. We give the visit to the winery five stars--the wine and food were absolutely excellent!

Quality of Experience

Food

The food at the winery was outstanding

Guides, Drivers and Staff

Transport

Food tour in Naxos town

Naxos

Fun evening with our food tour guide. At the start of the tour, I explained my dietary restrictions and they were able to accomodate me on short notice.

Historical Santorini Guided Tour

Santorini

Informative visit. We had previously visited Pompeii so it was interesting to discuss and compare the two civilizations.

We thoroughly enjoyed our guides especially Mateo, Barbara, Francisco, Antonio (and his team), and Will.

As a former travel agent, I normally do my own trip planning. This time I didn't have time to do in depth research for a short 5 day trip to Italy decided to find a travel agent. After some on line searching, I came across KimKim and saw they were highly rated by both clients and some well known business organizations so I thought I would give them a try. They did not disappoint.

Ina was the travel expert assigned to my trip and she did an excellent job. The hotels she recommended were very nice and centrally located. Restaurant recommendations were very good, too. Our guides were knowledgeable and fun. Transfers to/from the train stations/airports and hotels were easy. We did have one travel glitch due to a train schedule change which meant contacting the Traveler Care Team who was able to reschedule a hotel transfer for a later arrival. The only downside was that it resulted in an additional cost.

All in all, I was satisfied with all of the arrangements.

Hotel Reviews

Hotel Palazzo Grillo

Genova

Very good hotel with friendly and knowledgeable staff. Guests must walk about 100 meters to the hotel which is important to know for people who may have mobility problems.

Authenticity & Character

Location

Central location. Can only be accessed by walking. Quiet.

Staff

Cleanliness & Comfort

Hotel Barchetta Excelsior Como

Como

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Afternoon Como Food & Wine Tour

Lake Como

Food

Guides, Drivers and Staff

Local transfer in Genoa

Genoa

Quality of Experience

Guides, Drivers and Staff

Transport

Genoa Cooking Class in a Noble Palace

Italy

This was a very fun experience. Would do it again.

Quality of Experience

Guides, Drivers and Staff

Private Guided Tour by Ferry

Lake Como

Quality of Experience

Guides, Drivers and Staff

Transport

KimKim is great overall. Paola was very responsive, but planning took a lot of back and forth. By the time we booked hotels, many were unavailable, and prices kept going up. We should have booked the hotels first, and then planned the remaining activities.

Hotel Reviews

Hotel Della Conciliazione

Rome

The rooms were our nicest of the trip. However, we had an unforgettable experience with one of the managers when one of us accidentally broke a vase in the lobby. This was a very freak thing, and completely accidental, but the manager informed us we’d be responsible for ‘property damage.’ He phoned at 10:15 PM to discuss the issue-we had traveled all day and were both asleep. The issue was eventually resolved, later in the week, with a payment from us. I must suggest not booking this hotel in the future.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel La Rosetta

PERUGIA

Loved the location . The restaurant was excellent. We appreciated having room service when one of us wasn’t feeling well.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Barchetta Excelsior Como

Como

Great location.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Full day excursion to Bellagio

Italy

We thoroughly enjoyed this day. Our driver, Stephano, was so kind and helpful. We loved Bellagio.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Our trip to Italy was fabulous! The excursions recommended by Marta were great! Having drivers to make sure we got to each new stop was very helpful. We are already thinking of our next trip!

Hotel Reviews

Porto Salvo B&B

Sant'Agnello

This hotel has a great location but it falls short on charm and hospitality.

Authenticity & Character

Location

perfect distance to the center of town and close to a beautiful piazza overlooking the sea

Staff

Cleanliness & Comfort

rooms sparcly appointed

Palazzo Caracciolo Napoli - MGallery

Naples

Beautiful hotel with spacious rooms. The staff is helpful and welcoming. Very aware of dietary needs for the wonderful breakfast.

Authenticity & Character

Location

a short walk to lots of museums and restaurants

Staff

Cleanliness & Comfort

Activity Reviews

Capri in a Day by boat

Italy

Our Captain, Marco was fantastic! He was kind and knowledgeable about all the sites you can only see from the water. He told us of many different things we could chooses from on Capri for the 3 hours we were there.

Quality of Experience

Guides, Drivers and Staff

Transport

Half day tour in Pompeii

Italy

We had a driver (he didn't speak english) it was a little confusing in the beginning but we figured it out. We upgraded our expereince to a small group guide instead of the head phone self guided tour. And we are glad we did!!! Pompeii is enormous and it was a wonderful experience with the tour guide.

Quality of Experience

Guides, Drivers and Staff

Transport

We had a hard time communicating.