Kimkim Trip Reviews

4.8
Based on 13,464 ratings
Read 13,464 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

One day hike
Iceland | Aug 15 - Aug 15, 2018

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Sue M.
Brooklyn, NY | Reviewed on Aug 17, 2018

A fantastic day with a local guide - great hiking with some cool, secret canyons and waterfalls. Lunch was amazing. Best of all were Jon’s Saga stores and personal love for the region. More than we expected!

Local specialist: Midgard Adventure Team
Midgard Adventure
Midgard Adventure Team
Local specialist in Hvolsvollur | Replied on Sep 28, 2018

Hi Sue,
I know, right! Jón is a colorful character that everybody loves and he loves everybody :D
Thank you for your comment, good to hear that you enjoyed the tour with us.

The best from the Midgard team.

adventure in Costa Rica
Costa Rica | Aug 3 - Aug 12, 2018

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seng K.
Yonkers, NY | Reviewed on Aug 17, 2018
Sylvia is amazing! She is pleasant and easy to work with. We missed our flight and Sylvia rearranged pick-up and transfers from the airport with no fuss. She surprised us with a last minutes city tour of San Jose and dinner at Tiquicia Restaurant. The view of central valley from Tiquicia Restaurant was spectacular! It is truly a million-dollar view. The food was delicious and the traditional dance was fantastic. Tabacon Resort , all I can I say is " Wow, wow, and wow... Read more

Sylvia is amazing! She is pleasant and easy to work with. We missed our flight and Sylvia rearranged pick-up and transfers from the airport with no fuss. She surprised us with a last minutes city tour of San Jose and dinner at Tiquicia Restaurant. The view of central valley from Tiquicia Restaurant was spectacular! It is truly a million-dollar view. The food was delicious and the traditional dance was fantastic.

Tabacon Resort , all I can I say is " Wow, wow, and wow " It is a thermal paradise! All of the staffs at the resort were wonderful. Do not miss this place.

Monteverde Cloud Forest - what an incredible place. I felt like I was in the movie Avatar. I saw so many wildlife - incredible experience. The sky walk, sky tram , and the zip lining was unbelievable. We had so much fun!

Manuel Antonio Nation Park - stunning park with amazing beaches. I'm so happy we did a guided tour of the park; otherwise, we would have missed out on the beautiful wildlife like the Sloth, rainbow grasshopper, and the colorful birds.

My daughter and I had an amazing time in Costa Rica. Thank you Sylvia .

XOXO
Seng

Local specialist: Sylvia Jurado
Sylvia
Sylvia Jurado
Local specialist in San Jose, Costa Rica | Replied on Sep 28, 2018

Hola Seng!
I am so excited to learn that you and your daughter enjoyed a fantastic vacation and loved the visit to Tiquicia Restaurant!
Also glad to know that you decided to upgrade your stay at Tabacon!
I also enjoyed meeting you during the whole planning stage!
God Bless you!
Big hug and Pura Vida!!

A relaxed pace through Cultural Triangle
Sri Lanka | Aug 5 - Aug 14, 2018

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Linda H.
New York, NY | Reviewed on Aug 17, 2018

My trip to Sri Lanka was a true pleasure. I wish to thank my guide, Mark, for his expert care. I felt at ease and well cared for throughout my 10 day stay.

I can't say which region was my favorite to be honest. I traveled in the North and through the cultural triangle. I loved all of it but ,Jaffna, perhaps, stole my heart. I think, because of how much the people have had to endure and have come so far in rebuilding life there.

The beauty of the island is truly amazing. I was greeted so warmly by the people there and I met some forever true friends. Lovely. Thank you.

Local specialist: Sandun Jayasundara
Sandun
Sandun Jayasundara
Local specialist in Colombo | Replied on Sep 28, 2018

Hi Linda, Many thanks for your kind review. I am really thrilled to hear that you had a great time in Sri Lanka. It was really great to talk to you and knowing you were enjoying the tour to the fullest. I wish you the best on your future trips!
Best Regards,
Sandun.

Jordan South
Jordan | Aug 10 - Aug 13, 2018

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Maggie H.
United Kingdom | Reviewed on Aug 16, 2018

Sharif was a real gentleman. We fell in love with him. Always on time, polite, attentive, full of useful suggestions, discreet.
He helped to make our two birthdays special.
Petra and Wadi Rum amazing. So much history. Bilal was a great story teller. Camel ride fantastic. Lying on the sand looking up at the stars beautiful. Sharif suggested snorkeling in Aqaba - just right.

Local specialist: Lena Sluga
Lena
Lena Sluga
Local specialist in Amman | Replied on Sep 28, 2018

Hi Maggie, I'm glad to hear that you enjoyed your trip - I will pass on the compliments!

Guatemala 2018
Guatemala | Aug 4 - Aug 11, 2018

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Mike R.
Lenexa, KS | Reviewed on Aug 16, 2018
Chris and team provided my family with the best vacation we have ever shared together.
This was the first trip to Guatemala for my 2 biological children, as well as the first trip to Guatemala for my youngest daughter that we adopted from Guatemala 13 years ago. It was also our first opportunity visit with Telma, a 9 yr old girl that we sponsor from Guatemala through the organization, Unbound.
When I first reached-out to Chris, I didn't know what to expect. I had very little knowledge... Read more

Chris and team provided my family with the best vacation we have ever shared together.
This was the first trip to Guatemala for my 2 biological children, as well as the first trip to Guatemala for my youngest daughter that we adopted from Guatemala 13 years ago. It was also our first opportunity visit with Telma, a 9 yr old girl that we sponsor from Guatemala through the organization, Unbound.

When I first reached-out to Chris, I didn't know what to expect. I had very little knowledge about Guatemala, but wanted to provide my family a very special experience. With just a few suggestions for sights we wanted to see and activities that we wanted to experience, Chris created a complete 7 day itinerary, that included, hotel accommodations, guides, ride transfers, necessary equipment, etc.. no details left out. It was a completely seamless experience which made our trip so enjoyable and stress free. Chris immediately responded to all my requests and questions.

I also can not say enough about his staff. We had the pleasure to spend 4 days with Alex, our guide, who lead us through mountain biking, volcano hiking, village tours, kayaking, and who shared with us his culture and country's history. Along the way he introduced us to many locals that added to our experience. We had "Monkey" guide us up Pacaya, and make us Smores from active volcanic ash and rock. We met Mary a local villager from Santiago, who taught us how create a traditional Mayan headdress, We met Delphina and her sister, who belong to a local textile cooperative in San Juan who shared with us their family craft of making textile goods by hand. While stopping for lunch at a restaurant we were invited to make our own tortillas. Lastly, we had the opportunity to hike the ancient city of Tikal and experience the ruins with our guide Andres. He was very knowledgeable about Mayan history and was able to share the history of Tikal with our family.

Never would we have experienced so much in such a short time without the help of Chris and KimKim. Thank you guys for the trip of a life time!!!

Local specialist: Chris Gwinner
Chris
Chris Gwinner
Local specialist in Antigua, Guatemala | Replied on Sep 28, 2018

Wow Mike, thank you for such a thorough and thoughtful review! These are the types of trips that are rewarding for our team and we're so glad that you and the rest of the family enjoyed your trip to Guatemala. It's hard to describe but I believe you found the personal connections with Alex, Telma, Mono, and so many other locals that make visiting Guatemala so special.

I will be sure to share your review with Alex and the rest of the Old Town Outfitters team , thank you again.

We look forward to seeing you back in Guatemala in the future!

Varied trip for a family
Nepal | Aug 5 - Aug 13, 2018

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Aislinn S.
United Kingdom | Reviewed on Aug 15, 2018
Mads was really helpful from the outset and helped me work out a fantastic itinerary for myself and my family. We thoroughly enjoyed it all from the trekking with our lovely guide chheering, the white water rafting expedition and our luxurious stay at Chitwan. Our adventure to lumbini and across the border was fun but would maybe fly from Kathmandu next time! Amanda, our contact in Kathmandu was faultless- giving us excellent recommendations for meals and providing us with a phone so we could... Read more

Mads was really helpful from the outset and helped me work out a fantastic itinerary for myself and my family. We thoroughly enjoyed it all from the trekking with our lovely guide chheering, the white water rafting expedition and our luxurious stay at Chitwan. Our adventure to lumbini and across the border was fun but would maybe fly from Kathmandu next time! Amanda, our contact in Kathmandu was faultless- giving us excellent recommendations for meals and providing us with a phone so we could contact her if we had any problems and then resolving any issues with incredible speed. We loved Nepal as much as when we last visited it nearly 20 years ago and now our 3 children love it as well. Thank you all so much.

Local specialist: Mads Mathiasen
Mads
Mads Mathiasen
Local specialist in Nepal and Australia | Replied on Sep 28, 2018

Ask, I am so happy we have been part in making your 3 children fall in love with Nepal! Also nice to hear that you loved it as much this time as 20 years ago, so much has changed since then. I am glad you liked the place in Chitwan, I think it is amazing. We would love to see you back in Nepal, maybe try the Christmas holidays next time and see the super clear mountains views. Thanks, Mads

Explore Iceland in 5 days - Seven Optimized Itineraries to help you make the most of your Short Trip to Iceland
Iceland | Aug 8 - Aug 13, 2018

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Lesley A.
New Zealand | Reviewed on Aug 15, 2018

We really enjoyed the itinerary and the hotels that were selected. Would have appreciated a bit more detail and tips. For example the day trip to the waterfall, where there was no opportunity to get lunch, a note suggesting to take a picnic lunch would have been helpful. Also some detail on the timing of activities would help plan the day better - seal colony viewing duration, whale watching duration etc.

Local specialist: Preeti Bhide

History tour wanted please
Sri Lanka | Jul 17 - Jul 20, 2018

Robyn
Robyn M.
New Zealand | Reviewed on Aug 15, 2018

Sajith was great with organising our Sri Lanka trip, his attention to detail was very high. Although we didn't end up going on our trip we would highly recommend using Sajith for organising a trip.

Local specialist: Sajith Kularathna
Sajith
Sajith Kularathna
Local specialist in Colombo | Replied on Sep 28, 2018

Many thanks for posting the nicest review! Furthermore, thank you very much for reviewing me. It was my pleasure to help you in planning your trip. Unfortunately, we couldn’t deliver you the services as you were not feeling well to travel to Sri Lanka. Hopefully, in the future, you will travel again to Sri Lanka and contact me as your local travel specialist. I want to thank you once and again and enjoy your next travel with kimkim. I wish you all the best!

South Africa Self-Drive
South Africa | Jul 15 - Aug 6, 2018

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AJ H.
Metairie, LA | Reviewed on Aug 14, 2018
This is an incredible service, and I can’t express how much I appreciate being able to visit a new place — new cultures, new languages, contested histories — and feel like I left it with something more than a superficial layer of tourist-appropriate experience. Deborah (with help from Tara - of Elgin Africa) provided us with an incredibly thoughtful and perfectly paced itinerary for our 22-day holiday. Deborah’s understanding of us — she really listened to us — and of the options before... Read more

This is an incredible service, and I can’t express how much I appreciate being able to visit a new place — new cultures, new languages, contested histories — and feel like I left it with something more than a superficial layer of tourist-appropriate experience.

Deborah (with help from Tara - of Elgin Africa) provided us with an incredibly thoughtful and perfectly paced itinerary for our 22-day holiday. Deborah’s understanding of us — she really listened to us — and of the options before us, given our interests and length of stay allowed her to guide us to choices we wouldn’t have considered or known about. The process of working with Deborah was easy — we emailed several times, and spoke on the phone once — and each ‘visit’ with her left us more and more excited about our trip.

Deborah has worked in tourism for many years, and not only knows places and people, but has an encyclopedic knowledge of how businesses are run, what their values are, and how accommodations, tours, and even key local people will suit her clients.

We loved (LOVED) this trip. We would trust KimKim with any future travel based on our experience with Deborah. She heard our desire to travel according to our values, even though it might mean risking new experiences with accommodation, local tour guides, or wildlife (!). We asked for a non-Disney version of South Africa, and that’s exactly what we got. We’ve been home for two weeks, and already we’re saving for our next holiday (with Deborah at the helm).

My husband’s primary interest was in tracing the lives and contributions of Nelson Mandela and Archbishop Desmond Tutu. Deborah ensured that we visited each significant location in that ‘Long Walk to Freedom’ — including the various branches of the Apartheid Museum. More than that, Deborah identified several contacts for us over the course of our holiday who we would meet and speak with to help us understand personal stories of activism during the struggle for a Democratic South Africa.

In Johannesburg, we stayed in the arts district Maboneng, and toured the city with “King,” a Soweto-born tour guide whose vibrancy and realistic portrait of the city challenged the ‘victory’ narrative. It was wonderful to have a more complex portrait of the country immediately — and with personal experiences and explanations to make that portrait more concerning.

In Qunu, the place of Mandela’s birth, Deborah paired us with an incredible local guide we’re still talking about. His activism during the struggle to end apartheid forced him out of university and into prison. Still an activist, and finished with his formal education, “Zim” allowed us to question him about his current work (defining and re-defining masculinity, and leading groups of people to experience their own power). Deborah had arranged for us to have lunch at his home, where we met his wife and ate a beautiful meal prepared with fresh vegetables grow in their garden. This sort of encounter is simply not possible without current connections and deep interest in one’s work. Wow, Deborah!

Deborah’s care throughout the trip created opportunities and connections like this for us. In Cape Town, for example, tickets to Robben Island were scarce because of ferry trouble and unforeseen closures of the museum. Deborah to the rescue. Robben Island may sound like a trip only for tourists, but I found it to be remarkably organized, insightful, and deeply moving. Need I mention that our tour of the prison/museum was led by a former political prisoner?

My primary interest in the trip was to see and experience the vast expanse of South Africa — its open skies, its languages, its people, and expressions of its cultures. Deborah consistently steered us toward places and encounters we wouldn’t have been able to have on our own. The range of people she put us in touch with ranged from shops selling the work of local people (sometimes co-owned and operated by those people), or informal locations where she was sure we would encounter local artisans selling their work. Our accommodations provided us with not just a white South African holiday. (On our flight home, we noticed that the cosmopolitan artsy 12 Decades Hotel in Johannesburg was written up as a ‘must-go’ location in the in-flight magazine!) Even before we left home, Deborah’s itinerary for us included descriptions of accommodations like this one, describing a beautifully designed backpacker lodge: “Hopefully you’ll meet one of the owners, Sal, who basically grew up at the lodge and is very knowledgeable about all the community projects in the area.” Intersperced with backpacker accommodations, Deborah planned luxurious nights for us. In another part of the itinerary she writes: “It’s 5-star accommodation at 4-star rates and includes breakfast.” She failed to mention that the staff at Falcon’s View Manor (“high above the town of Knysna”) would wash our car (!) while it was parked overnight in their covered carport. At this hotel, we got to our room and discovered that Deborah, who had passed through the area days before, left a beautiful bottle of wine for us. (Need I mention that the adjustment to routine life at home has been difficult!?)

Deborah arranged for several game drives during our holiday, including photographic safaris in Chobe National Park in Botswana. She had personally experienced these safaris, and although such an excursion wasn’t on our radar, our stay at Pangolin Lodge and experiences with drivers and our photography ‘teacher’ couldn’t have been better.

Our trip covered a true range of natural environments, cultural locations, and physical activities. Everywhere we were safe and cared for with attention to detail. Deborah put us in the path of people and encounters that moved us and enlarged our personal and political worldviews. This is the best of travel.

Deborah’s deep knowledge of her client’s desires (we wanted to support family-owned and community-supportive businesses), coupled with her vast knowledge of opportunities for tourism in South Africa, and even Zambia and Botswana, made this a trip our friends simply can’t believe we were able to take. Deborah’s itinerary for us included details about the businesses we patronized, what we should expect for food, even what to pack for day hikes in specific regions... I can’t tell you how grateful I am for her knowledge. Impressed, and grateful.

I can’t thank you enough for referring us to Deborah and to her collegue Tara at Elgin Africa. Although we’ll need to save for a bit before we travel again, I’d reach out to Deborah without hesitation. KimKim was a terrific way to get us started. I’m grateful for your expertise and for the thoughtfulness of your method in pairing travelers with local experts like Deborah.

Cheers!

Local specialist: Deborah Smook
Deborah
Deborah Smook
Local specialist in Cape Town | Replied on Sep 28, 2018

Dear AJ & Shannon

I can not thank you enough for the beautiful review and the opportunity to plan this trip with you. Tara and I really enjoyed doing it and felt like we were traveling with you.

Thank you for sharing the photos and your experience with us. It was really great meeting you too and hearing all about the trip. We will plan a trip with you again any day!

And you are on my to-visit list in the US soon.

Love

Deb & Tara

Active
Philippines | Aug 8 - Aug 12, 2018

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Blair M.
San Francisco, CA | Reviewed on Aug 14, 2018

Johnas was WONDERFUL. Thank you for a wonderful trip. Everything was handled expertly.

Local specialist: Leo Cuesta
Leo
Leo Cuesta
Local specialist in USA | Replied on Sep 28, 2018

Thank you for your review Blair, I'm glad you had a great trip despite the less than perfect weather! Thanks for choosing to travel with us and we hope to go on another adventure with you in the future (we also do trips in Colombia, you might want to consider that for your next vacation)!

Roman Battlefield - PHARSALUS
Greece | Aug 8 - Aug 9, 2018

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Aldo S.
Australia | Reviewed on Aug 14, 2018

Tasos went out of his way to accommodate my unique request. Everything went according to plan. Panagiota was a GREAT guide to Philippi. She adjusted the amount of information provided based on our level of interest and it was fantastic!!!

Local specialist: Tasos Mylonas
Tasos
Tasos Mylonas
Local specialist in Syros, Cyclades islands, Greece | Replied on Sep 28, 2018

Thank you, Aldo!
I am very happy this trip met your expectations! It was a unique request indeed, the kind that makes my job exciting! Hope to hear from you again at your next visit to Greece.

Norwegian Highlights- Bergen- The Hardangerfjord- Oslo
Norway | Aug 1 - Aug 7, 2018

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Jackie B.
Cumberland Center, ME | Reviewed on Aug 14, 2018

We had a fabulous trip to Norway, orchestrated by Ingrid.
She was patient, kind, responsive and so extremely helpful!
We would definitely do this again!

Local specialist: Ingrid Thornes
Ingrid
Ingrid Thornes
Local specialist in Norway | Replied on Sep 28, 2018

Hi Jackie,

Thank you so so much for taking the time to write such a nice review! I am happy to hear that you had such a good time!

My sister says hi as well :-)

All the best to you and welcome back to Norway any time!
Ingrid

Myanmar & Thailand Tour - 15 Days
Myanmar | Jul 23 - Aug 6, 2018

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Rodney S.
Australia | Reviewed on Aug 13, 2018
What a great trip! Loved Myanmar. The first time I visited was as a backpacker in my mid 20s in 1986. That as a remarkable time to visit what was then Burma but I certainly travelled rough.
This time I requested higher end accommodation for my wife and I. Anne excelled with her selection. For instance, the Sanctum Inn and Bagan Lodge were modern suites in 5 Star accommodation. But we loved every choice she made for us, plus she saved us some money by recommending we stay at the Savoy in...
Read more

What a great trip! Loved Myanmar. The first time I visited was as a backpacker in my mid 20s in 1986. That as a remarkable time to visit what was then Burma but I certainly travelled rough.
This time I requested higher end accommodation for my wife and I. Anne excelled with her selection. For instance, the Sanctum Inn and Bagan Lodge were modern suites in 5 Star accommodation. But we loved every choice she made for us, plus she saved us some money by recommending we stay at the Savoy in Yangon rather than the Strand.
As well the selected itinerary suited our preferred pace of travel. Every morning we were busy site seeing until after lunch and then most days we were free to swim and lounge around our hotel pool. We are in our late 50s so, for us, this was ideal. However, if we made the request our fantastic guides were only too willing to show us more. So to Nay, Arwar, NeeNee and Cherry, our guides, thank you. So too to the drivers.
We had lots of highlights but I think the pagoda strewn hills surrounding Mandalay, the railway journey to the viaduct, the cooking class in Bagan and the visit to the Elephant Camp near Kalaw will stay in my memory the longest.
Thank you kimkim.

Local specialist: Anne Cruickshanks
Anne
Anne Cruickshanks
Local specialist in Mandalay, Myanmar | Replied on Sep 28, 2018

Dear Rod and Jane,

Thanks for the wonderful feedback and delighted to hear you loved Myanmar- it is a special place and your photos really capture the beauty and atmosphere of the country! I will pass on your kind words to our guides and drivers. No matter what I plan, they are the ones who really 'make it happen' and I'm so glad you enjoyed your time with them and their flexibility with your excursions.

Hope you can make it back for a third visit to Myanmar one day soon!

Best,
Anne

Costa rica
Costa Rica | Aug 1 - Aug 6, 2018

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Andy H.
United Kingdom | Reviewed on Aug 13, 2018
To be honest, I’d never heard of Kimkim, coast to coast adventures, or Randall. This made me a little bit wary of sending over a few thousand pounds and just assuming it would all be ok. Randall seemed very nice over email and we were keen to support local business in the country were visiting rather than some massive tour company, so we took the plunge. I really didn’t need to worry at all. We’ve had a stunning time in Costa Rica - truly the trip of a lifetime. Whatever words or photos... Read more

To be honest, I’d never heard of Kimkim, coast to coast adventures, or Randall. This made me a little bit wary of sending over a few thousand pounds and just assuming it would all be ok. Randall seemed very nice over email and we were keen to support local business in the country were visiting rather than some massive tour company, so we took the plunge.

I really didn’t need to worry at all.

We’ve had a stunning time in Costa Rica - truly the trip of a lifetime. Whatever words or photos just don’t do it justice so I won’t even try. What can be said for definite is that I’d totally trust Kimkim again and, above all Randall is a total legend who sorted everything out to perfection. All the cogs and wheels that needed to turn at the same time did like clockwork and it’s all gone without a hitch. We were met at the chaotic airport after a gruelling 10 hr flight with 2 tired kids, by a lovely friendly guy who got us to our hotel. The next day we started the 3 day tour of a lifetime to Tortuguero National Park, just as Randall had recommended, it was one of those life moments to never be forgotten - the moment lasted 3 days though.

Everywhere Randall has booked for us was expecting us and we just had to get ourselves to the agreed place to find everything ready, and taken care of for us. We found ourselves on the best trips with the best guides while others struggled in the heat.

It’s hard to know what else to say, other than Randall totally made this holiday, I can’t recommend him highly enough and if we come back, and we’d very much like to, I know who to get in touch with.

Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Sep 28, 2018

Dear Andy,

I really appreciate your comments and the review about the whole process, since the first day that you contacted kimkim to this day. It is very moving to read your review Andy.

We thank you for trusting us and for giving us the opportunity to organize your family vacation. I will certainly be more than happy to welcome you again in our country and design a new adventure in this tinny but diverse paradise.

All the best to you and your family and I hope you have a nice flight back home tomorrow...see you soon and Pura Vida for visiting us!

Randall

intro to Chile
Chile | Jul 28 - Aug 8, 2018

Susan
Susan G.
Queens Village, NY | Reviewed on Aug 13, 2018
For the most part, Oxana did a very good job planning and organizing out trip to Chile. We had printed our itinerary and had access to the Axios app of our daily activities. The itinerary was well organized and structured with lots of helpful information(I.e., confirmation codes, flight #s, seats, check-in and departure times, hotel names, et. al. info). The bilingual tour guides were all knowledgeable, capable, well-prepared, punctual, and professional. We were especially impressed by two... Read more

For the most part, Oxana did a very good job planning and organizing out trip to Chile. We had printed our itinerary and had access to the Axios app of our daily activities. The itinerary was well organized and structured with lots of helpful information(I.e., confirmation codes, flight #s, seats, check-in and departure times, hotel names, et. al. info). The bilingual tour guides were all knowledgeable, capable, well-prepared, punctual, and professional. We were especially impressed by two tour guides: Maria Teresa Vargas Casanova on Easter Island(Rapa Nui) and Felipe Maureira, our driver, tour guide and sommelier for Colchagua and Maipo Valley tours to the wineries. They were exceptional. We would highly recommend them and now consider them lifelong friends.
The connections went smoothly and our pickups/drivers at the airports were always there waiting for us with our names on signs. First, the accommodations on Easter Island could have been better since the room looked old and needed an update. It looked better from the outside. The service, and breakfast were good, as well as location to the airport,
However, in retrospect, we would have liked to see what other places were available in that category or even a higher category hotel. We would not recommend this hotel If there is a better choice available.
Each time we based out of Santiago at the Ismael Hotel and it was great. It was a nice boutique hotel with great service and breakfast and was centrally located in a fashionable area close to Lastarria, the art museums, the seafood market, and other places of interest. It was a great choice. Our only criticism was during our time in the Atacama. Oxana, even though we did have your telephone #, there were times when the communication could have been conveyed more clearly. For example, though you organized the itinerary, it would have been better to know that local tour operators(i.e.
Rutas Andinas) were handling the tours and schedules. The itinerary you gave us was suddenly in question as the driver who picked us up at El Loa Airport in Calama handed us a different itinerary. The order of activities and the days were changed. The first activity was supposed to be at 5:30am and not at 8:00am as now scheduled. We didn’t want to miss an activity so we prepared for the earlier time. This could have been more clearly communicated to us and the night person at reception was not sure himself. Also, while we had a very nice, modern room, there was no telephone in the room of this new wing of the Hotel(Don Jose). One activity had us going to the salt flats(Salares) with a stop off at a village famous for its church bell tower and the market in the plaza. Unfortunately, we were there so early, the market was closed,! Somebody should have clarified this since it was part of the tour. A big highlight of the Atacama, which we greatly anticipated, was the astronomical observation. Since we had cloudy weather all week, the day was not promising, but it wasn’t until ten minutes before that it actually came off. It was spectacular and we highly recommend this activity with Jorge Corante F. The Atacama part of the trip was where we felt that communication was not clear and we needed more help from you, Oxana. This is the only reason we feel you didn’t get the 5th star rating. However, you did respond quite well after this and notified us of what the last three days of our itinerary were and we considered those updated. We really appreciated that since I had requested help initially with checking in for our flights. You did that with confirmed Check-in info, but we found it was more helpful and direct to just go to the Latam app which we had from our trip last year to Ecuador to get our Tarjetas de Embarque(Boarding Passes). These were superior to what was sent us. For future travelers with Latam, download the app and put in the confirmation codes. A couple of other considerations we would have wanted.
We wanted to go to Pablo Neruda’s house near Valparaiso, but we were given The choice to go there or to do the walking tour as scheduled. We opted for the latter. Luckily, it was closed on Monday so that made it easier. Our good tour guide, Javiera, recommended his house in Santiago. Finally, given our time constraint, we probably needed another day of “down time” in Santiago to more fully appreciate Lastarria, the art and cultural museums, the seafood market, and other places of interest. Santiago has really good food. Dine at Aqui Esta Coco. We started our walking tour in Santiago with our good tour guide, Max, and ended in Santiago walking in Lastarria by ourselves. All in all, we appreciate the itinerary organized for us by Oxana and want to compliment her for her efforts. Gracias por todo(Thanks for everything).

Local specialist: Oxana Protchenko
Oxana
Oxana Protchenko
Local specialist in Santiago de Chile | Replied on Aug 17, 2018
Hello Susan, Thank you for your review!
I am glad you enjoyed your time in Chile and thank you for mentioning all the details, especially about what could have gone better as it is the only way we can make sure it does not happen to other customers.
Due to our tourism ideology we fully support local communities and also local providers, so we do use local partners for different destinations and we choose them really carefully. It is very important for us to have them as our partners as they...
Read more

Hello Susan, Thank you for your review!
I am glad you enjoyed your time in Chile and thank you for mentioning all the details, especially about what could have gone better as it is the only way we can make sure it does not happen to other customers.
Due to our tourism ideology we fully support local communities and also local providers, so we do use local partners for different destinations and we choose them really carefully. It is very important for us to have them as our partners as they are actually on sight all the time and in case of any emergency they are right there to help out!

Once again thank you for all your feedback!

First time family trip to China
China | Jul 28 - Aug 8, 2018

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Fiona A.
Truckee, CA | Reviewed on Aug 13, 2018
This was an amazing first trip to China for our family. KimKim, Max, and our local guides really took the heavy lifting and stress out of planning our family trip to a destination unfamiliar to us. Max was quick to respond to our initial enquiry, worked closely with us to build an itinerary tailored to our interests, and stayed in touch with our guides throughout the trip. The itinerary details were clear and well thought-out. A helpful contact list gave us additional guidance on things... Read more

This was an amazing first trip to China for our family. KimKim, Max, and our local guides really took the heavy lifting and stress out of planning our family trip to a destination unfamiliar to us.

Max was quick to respond to our initial enquiry, worked closely with us to build an itinerary tailored to our interests, and stayed in touch with our guides throughout the trip. The itinerary details were clear and well thought-out. A helpful contact list gave us additional guidance on things like tipping.

Our local guides (Candy, Beryl and Marjorie) were exceptional and particularly great with our kids (12, 8 and 5 years old). They were incredibly knowledgeable, passionate, friendly and fun. As well as guiding us through all the sites, they were conscientious to ensure we checked into hotels, and got to the right boarding gates for the train and the plane.

Our time in Beijing and Xi’an took in the top sites including the Forbidden City, the Great Wall, the Terracotta Warriors and more, and all lived up to our expectations. However, it was activities at a local level that made this trip extra special: in Beijing visiting local families in the Hutong to make clay model pandas, paint opera masks, and make kites; in Xi’an learning to make dumplings and Biang Biang noodles from Mrs Lee and then eating this as part of a tasty meal in her home.

The food was amazing! We enjoyed long lunches sampling lots of different Chinese food and a delicious Peking Duck dinner in Beijing, organized by Max and our guides.

We have many special memories and lots of photos that we will enjoy for a lifetime!

Thank you so very much!

Local specialist: Max Yang
Max
Max Yang
Local specialist in Guilin | Replied on Sep 28, 2018

Hi Fiona,

Thank you so much for kind words. It was my pleasure to organize your trip and i'm happy to hear that you had great time.

We look forward to welcoming you again to China.

Best wishes,

Max

Maya Ruins, Culture, Beaches
Mexico | Aug 5 - Aug 11, 2018

N
Noemi B.
Miami Beach, FL | Reviewed on Aug 13, 2018
I’m a solo traveler and I chose to get a trip in Mexico by myself. Laetitia is the girl that assisted me during the planning of the trip and we kept in touch all the time, before and during my trip. She has been really detailed in everything and she always made sure that everything was fine. Always available for every problem and doubt I had. Once there’s been a little mistake and the company after having fixed it, they made me find in the hotel a little gift from them. I really recommend... Read more

I’m a solo traveler and I chose to get a trip in Mexico by myself. Laetitia is the girl that assisted me during the planning of the trip and we kept in touch all the time, before and during my trip. She has been really detailed in everything and she always made sure that everything was fine. Always available for every problem and doubt I had. Once there’s been a little mistake and the company after having fixed it, they made me find in the hotel a little gift from them. I really recommend KimKim.com to organize your trip and if you have the opportunity to have Laetitia as a personal planner trip you ll have with 100% a beautiful experience. Great company tour operator.

Local specialist: Laëtitia Coly
Laëtitia
Laëtitia Coly
Local specialist in Playa del Carmen | Replied on Sep 28, 2018

Hi Noemi!

These are such beautiful pictures! It has been a pleasure working with you to create your itinerary in Mexico and I am very happy you got to live a great experience here.
We hope to have you here soon!

All the best!
Laëtitia

Highlights of Croatia: Zagreb to Dubrovnik - 7 Days
Croatia | Jul 29 - Aug 5, 2018

Sapana
Sapana S.
Herndon, VA | Reviewed on Aug 12, 2018
We had an amazing time during our week long visit to Croatia - thanks to Ante!! We were lucky enough to learn of KimKim and be connected with Ante during our planning process. Ante helped from pre-planning, all the details during our trip and also met us in person. He listened to our preferences and helped us design the perfect itinerary including excursions and transfers. Our trip included a walking tour, bike tour and boating day - all were coordinated with amazing guides and were the... Read more

We had an amazing time during our week long visit to Croatia - thanks to Ante!!

We were lucky enough to learn of KimKim and be connected with Ante during our planning process. Ante helped from pre-planning, all the details during our trip and also met us in person. He listened to our preferences and helped us design the perfect itinerary including excursions and transfers. Our trip included a walking tour, bike tour and boating day - all were coordinated with amazing guides and were the perfect experience. Ante took care of (and communicated to us) all of the transfers between cities whether they were through fast ferry or rental car.

During the trip, Ante was with us the whole way - answering questions, providing tickets and information. There is nothing as beneficial as having someone who lives in your destination to help you with your trip. Ante went above and beyond and we were thrilled to meet him in person too.

I really can't say enough good things about our experience!! Highly recommend Kimkim and ANTE!!

Local specialist: AndAdventure Croatia
AndAdventure
AndAdventure Croatia
Local specialist in Croatia | Replied on Sep 28, 2018

Hi Sapana, thank you so much for the review!

It was a pleasure meeting all of you :)
From the first message to your arrival, and now with this review, the entire process was super easy. It was easy to plan, communicate and cooperate with you. I am really glad that you liked your trip, and definitely hope that you will come back. If you ever decide to, feel free to get in touch and we'll do something different :)

Kind regards,
Ante

PS - The sailing part wasn't that scary at all :)

Looking to take in as much as possible during a 4-5 day visit!
Ecuador | Aug 5 - Aug 11, 2018

Jessica
Jessica H.
Traverse City, MI | Reviewed on Aug 12, 2018

Linda was outstanding, she was quick at answering all my questions and made sure I was in the loop when itineraries changed.

All the guides did a wonderful job explaining Ecuador and the different locations that are popular to visit or that make Ecuador unique.

The city tour was nice, I really enjoyed the mitad del mundo museum - very informative.
Otavalo, Cotopaxi, Quilotoa, and Baños were all wonderful experiences!

I was very thankful that Linda was able to connect with my hotel and ensure that I had a to go breakfast on the days I left early. I love breakfast!!

Local specialist:
Linda
Linda S.
Ecuador | Replied on Sep 28, 2018

Hi Jess,
thank you so much, it was a pleasure to help you planning your trip!
I am very happy that you had the chance to see so many different places in Ecuador and that you enjoyed each destination!

Jomsom Muktinath Trek
Nepal | Jul 29 - Aug 6, 2018

S
Shawn C.
Ashland, OR | Reviewed on Aug 12, 2018
My wife and I recently traveled to Nepal on our honeymoon to explore part of the mustang region. We were looking for adventure, culture and scenery. Our guide Thinley and the whole team from Responsible Treks gave us a wonderful adventure. Nepal is such a beautiful country rich in history, culture and spirit, and the mustang region was just as breathtaking as we had hoped it would be. Even with the monsoon weather providing us with a range of obstacles, the Responsible Treks team worked... Read more

My wife and I recently traveled to Nepal on our honeymoon to explore part of the mustang region. We were looking for adventure, culture and scenery. Our guide Thinley and the whole team from Responsible Treks gave us a wonderful adventure. Nepal is such a beautiful country rich in history, culture and spirit, and the mustang region was just as breathtaking as we had hoped it would be. Even with the monsoon weather providing us with a range of obstacles, the Responsible Treks team worked diligently to find solutions to each obstacle and succeeded in giving us an adventure that we will always remember.

Local specialist: Chhewang Lama
Chhewang
Chhewang Lama
Local specialist in Kathmandu, Nepal | Replied on Sep 28, 2018
Hi Shawn,
Thank you for your sincere and marvelous review.
On behalf of the entire Responsible Trek team, I thank you for taking time to share your kind opinion of your trip. It was such a pleasure to read that you had a great service experience with us. Our priority is to always make our guest’s holiday smooth and relaxing in as far as possible, even in the most difficult situation. Sorry as I was not there at the end to meet you. Be assured that your warm review has been relayed to... Read more

Hi Shawn,
Thank you for your sincere and marvelous review.

On behalf of the entire Responsible Trek team, I thank you for taking time to share your kind opinion of your trip. It was such a pleasure to read that you had a great service experience with us. Our priority is to always make our guest’s holiday smooth and relaxing in as far as possible, even in the most difficult situation. Sorry as I was not there at the end to meet you.

Be assured that your warm review has been relayed to our staff Nima, Thinley and all the staffs.

It was our pleasure to meet you both and host your adventure honeymoon trip.

We look forward to welcoming you to Nepal in near future with much better weather!

Cheers