Kimkim Trip Reviews

Edy was the best!! Local tour guide made the trip an awesome experience.
Kimkim company meet our needs but there would have been less travel stress with increased communication form the company. More emails, quick call or check in would have been easy to do and made our travels much better.

Great guide, great porter, great trip!

This is the 2nd time my husband and I have used kimkim for a travel excursion and they worth it! From start to finish they make sure your needs are cared for and you have many options to choose from.

For this adventure, we were celebrating our 25th anniversary and wanted to go on a safari! We were settled in a wonderful lodge at Hammerkops and everything was spectacular. On our actual anniversary date, the lodge even made us a special cake!

There are not enough words to express our thanks to kimkim. You have a customer for life!

Sent the following to the agent, have listed reasons below
out of pocket expenses in which we are seeking a refund and received a partial refund as agent blamed those he booked with and if they refused refund so did he. Quotes given in AUD then US then AUD, became confusing, advised we were from Australia early on. Communication with agent before leaving Australia was that using WhatsApp was fine and he would contact day before on WhatsApp with info, this regularly didn't happen and we had to chase him up, he blamed us for not getting a local simcard yet we had free wifi to get information the day before. Sending the information before he finished work each day would have been more reasonable. Anyway trip is finished, won't use this agent again and hope that no-one else is let down by them:
Payment for 2 pax turtle viewing that we made but as per our texting this never happened. Our tour on this day was less than 50% of what was expected tin the outlined itinerary you gave us - day trip that ended at 11am, very disappointing, lunch for 1 person to share among 2 with a piece of fruit only for the second person, very average.
Yellow taxi pick up from Ferry Terminal to White Sands on return from Bohol - drivers were very rarely who you texted through and number plates matched maybe once. This yellow cab guy held up our names across the road then we chased him to his yellow taxi, someone grabbed our bags and put them in the taxi boot demanding money. Driver sat in seat on his phone and did nothing, had to pay driver and bag man total 580 peso.
Canyoneering - we sent a message early on asking if there was anything we needed, that is on KimKim messages. We didn't get a reply so presumed nothing. Once arriving we had to pay for waterproof bag and reef shoe hire 700 peso.
Group van El Nido as we ended up organising private ourselves. Your messages didn't get through before our pick up around 6.30am that you had said was coming later than that at 7.30am. No chance to communicate and our tour guide for the day had no information for us either until the end of our tour when we had already arranged a transfer ourselves.
Taxi to airport due to your transfer being too late to get us there 500 peso.
We forgot also the 240 peso for luggage and ferry terminal charge.

Review of trip with reasons for refund requests;
We were told by Yoav to call or message anytime and that he would let us know day before who would be picking us up for transfers. I would often have to chase up our following day transfer well into the evening as he hadn't contacted me. It seemed once we arrived in the Philippines we were forgotten. I even got a message from him telling me he'd be up at 6am and asking me to appreciate it - the only reason was that he hadn't organised things earlier and let us know at a reasonable hour the day before what was going on. This service was poor.
Day 1 mostly worked as per the itinerary. Got in later than expected due to the insane traffic as advised. Met Yoav, given $4500 peso refund for the cancellation of the Pagsanjan Falls cancellation from company he had been working with.
Day 2 was as per itinerary, great guide who spoke English, Had a great guide for the day who spoke English well, this was extremely rare for our guides and transfers which made it very difficult to communicate or know what was going on. It also led to not getting experiences we had paid for.
Day 3 as per itinerary
Day 4 Our tour on this day was less than 50% of what was expected that was outlined in your itinerary - day trip that ended at 11am, very disappointing. English speaking guides weren't on our boat, no one had a phone that would contact our agent, no one would give us the right information. Shipped on and off the snorkelling turtle island after a 30 minute snorkel and a shared meal (paid for 2 lunches, given 1 and a piece of fruit).
Day 5 Went well
Day 6 Ferry back, with unexpected charges, taxi at terminal for our transfer holding up our names and calling out to us. Drove terribly and charged us. This was supposed to be an included transfer. not a paying taxi.
Day 7 people need to know this is a 4 hour drive each way to the Canyon. We would have stayed a night down that way rather than in Cebu. Very long day. Had to pay for items needed and not advised about on this trip. Reef shoes, waterproof bag.
Day 8 Given firefly tour as an apology from agent for everything that had gone wrong thus far. Firefly tour was listed on our itinerary and my husband and I couldn't recall 100% if we'd cancelled it or not but agent said we had so agent paid for this.
Day 9 Only found out late evening before of transfer from river to El Nido details. Cancelled and moved to private transfer as after experiencing canyoneering group trip we realised groups meant waiting a long time for people (canyoneering 4 hour turned into 7 hours plus 8 hours of driving - very long day). We also didn't want to have to come all the way back into town to head out again and begin the 4-5 hour drive. Paid for this ourselves, agent advised going private night before when we chased him up to find out about what our transfer was meant to be.
Day 10 as per itinerary
Day 11 Meant to be on a group jet boat, agent forgot to organise and reconfirm, ended up on a group standard boat.
Day 12-15 as per itinerary
Day 16 driver didn't turn up, had to organise taxi, another out of pocket expense. Arrived at the airport 10 minutes after flight was closed off for check in. Had to beg staff of Cebu Pacific to see if they could find a way to get us on as we had international connecting flights. They were amazing, Cebu Pacific staff, and got us on. Not a great way to end a tour that hadn't gone as expected.

You expect a couple of hiccups when travelling, I've travelled extensively for the past 20 years and all booked through flight centre with minimal hiccups. The service through Kimkim was nowhere up to standard. A holiday shouldn't be stressful, travellers shouldn't be chasing up agents to get information, to find out why things have gone wrong, why daily incidents have taken place. I hope this isn't the service provided by all travel agents through kimkim.

Shalindra planned an awesome two week experience for us in Sri Lanka, adapting the itinerary to suit our needs and communicating very efficiently with us. He touched base with us throughout our trip to ensure we were having a good time and to see if there was anything else he could do to accommodate us.

Dhilshan was our guide and he ensured that we had an amazing trip. Nothing was too much trouble for him and he was knowledgeable and had a fantastic sense of humour.

Our accommodation was simply stunning. Each place was more and more picturesque than the last and it was such a joy to stay in such luxury. The sites, sounds and tastes of Sri Lanka were stunning and we had a really special experience.

Our 15 day, self-drive tour of Romania was exceptional! Raluca and her team put together a terrific itinerary which brought us to a wide range of scenic, historic, urban and rural sights. In addition to the ‘must-see’ stops and historic town centers, the itinerary provided the opportunity to visit a variety of unique, out-of -the-way places like former monasteries, wooden and fortified churches, and castles and fortresses, all in varying states of repair. There were also great country drives through farms and pasture land and some truly impressive rides through the mountains. Don’t miss the Transfargarasan mountain road to Balea Lac!
We stayed in a mix of city hotels and country pensiuneas. These rural B&B ’s were all different. Most were unique. All were good.
We drove 1300 miles in 15 days. We were surprised and awed by the scenery. We saw an agrarian and pastoral life that will likely disappear in the next 25 years. We learned about the history and culture of a people of which we knew relatively little.
If you are travelers who are comfortable on your own, like to discover new places and learn the ‘what and why’ of its people, we highly recommend this trip to you.

Hi! Fantastic trip, can’t say enough about Maurice; very courteous, responded very quickly to any concerns or questions. Excellent trip organizer. Only negative comment is that the written road directions provided need to be updated. For example., “ turn RIGHT leaving the Skibbereen heritage center parking lot” We’ll it’s actually a LEFT turn. So this happened on a few occasions where the GPS and written directions were in conflict. Who to believe? This added a challenging dimension to the trip. Not a big deal, still an amazing trip. Thank you for everything. I would definitely recommend your company! Pierre

This worked out great!

We got to have input into where we went and what we did and it was easy. I worked on line with Anura before the trip to set our schedule and work out what we wanted to see.

When we arrived they meet us at the airport and every thing worked really well. My wife's suitcase as delayed and they helped with getting it sorted and getting us back out to the airport to pick it up.

The best:
1. This was not a group tour. We did not ride a round on a bus and get herded from place to place. This was very individual (my wife and myself).

2. We felt cared for and looked after. We knew that if we needed help we had a local resource. Travel in Nepal is wonderful but very a different experience. Just knowing that we had someone working for us was wonderful.

3. The value was great. Transportation (including in county flights), hotels and many of the meals, were all included.

4. We really liked the approach of Social Tours. They want to show you the real Nepal and believe they can be socially responsible as well.

Highly recommended.

Akko-San was an incredible guide - she literally anticipated our every need and was such a delightful, thoughtful person. She is truly perfection! We were all bowled over by her professionalism and warmth. It was a sad moment when we had to say goodbye.

The tour was an incredible once in a lifetime experience. The Nakasendo is fascinating and the post towns chosen for the tour were beautiful and interesting. The accommodations were terrific. The first night was quite rustic which really fit the trail and made the next two nights’ accommodation all that more special and luxurious. And the food! The breakfasts and dinners in all of the accommodations were excellent and over the top plentiful. The service at each of these places was gracious and friendly. The side trip to Matsumoto was such a highlight - it was a gorgeous fall day and the castle literally gleamed in the sunlight. The town of Narai is the prettiest and more delightful of the post towns.

Had a great time in Iceland for a sort visit. Only 4-5 days but included Circle, South Coast and Food tour, all great.

Carla was incredibly helpful, friendly, approachable, knowledgable, and adaptable to my changing requests. Even when I thought I was being annoying with my constant questions, I definitely never got that impression from her. I would absolutely use kimkim again, and would recommend Carla to anyone thinking of visiting South Africa.

We wanted to explore some of the Greek islands as part of my conference trip to Thessaloniki, Greece. We were particularly interested in ancient history and archaeology. In addition to Crete, Vasilis suggested going to Santorini and Mykonos/Delos. The experience was fascinating, although a medicaine and minor back injury intervened. We particularly enjoyed Athens, where we stayed in the old city, old Chania and Akrotiri site on Santorini. Vasilis was very helpful keeping us updated and dealing with a couple of last-minute changes. The tour of Santorini, which was scheduled at the last moment, was particularly memorable.

I procrastinated my trip planning to Iceland until it was a week before my departure and I decided to try Kimkim. Chris was pleasant to work with and the process was seamless. It took less than 2 days to complete the planning as I wasn’t very picky on what I wanted to do and just let Chris do his work.

Andy was very accommodating and was very good with the follow up. Once The trip was booked, we did not hear back from Andy or Kimkim. I wrote to them about days before the trip was to begin and at that time I received a handout of what to expect when we arrived in Amman. I wish the materials were forwarded earlier and without having to ask for them.

Guide: Chhongba
Kathmandu lodging: Ngima's homestay
Trek dates: Sept 30 - Oct 11

I had the most amazing trek to EBC with Chhongba. The itinerary was set at a good pace and they took care of everything on the trip - from booking hotels and ordering meals to helping me change my flights when my schedule shifted around.

The once-in-a-lifetime views did not disappoint as we were lucky enough to have clear weather throughout my trek (not a cloud in the sky when I reached EBC and Kalapatar). People along the trail were also extremely friendly and it was interesting hearing stories from all walks of life. Highlight of the trip was definitely the view on top of Kalapatar - it's a difficult early morning hike that takes you above the elevation of EBC but the view was worth every step.

Highly recommend this trip to anyone who is even remotely considering it and definitely book through Ngima! Unforgettable experience all around and can't wait to go back!

The trip was very well-planned according to our requests. Lodging was good to very good. The people who picked up our luggage for transfers were always extremely punctual and reliable. Our only issue had both a good and bad side. Arriving the first week in October meant that there were no crowds, less traffic, and it was easy to get into restaurants. The bad news was that many things were already closed for the season and were unavailable. One glaring example was that when we went to use our voucher for a boat transfer in St. Florent the water taxi had closed for the season. With great persistence and very little French we were able to arrange for a private boat to take us. Although we made sure that everything went as planned, I think it's important for others planning a trip at that time to know that it is definitely post-season and they should know in advance that many places will be closed. Also - I felt that some of the hikes were much more rigorous than described. In English there is a difference between a path (very well-groomed and generally flat) and a trail (well-marked but rougher terrain). The "paths" in St. Florent (along the coast) and Corté (in the mountains) were very rugged trails that, for me (65-yr. old woman) required walking sticks and a knee brace that I didn't bring. All in all, Corsica is a beautiful place and we thank Kim Kim for making our wonderful trip possible!

Angeliki did a great job with the arrangements. The drivers were extremely reliable and helpful. It was too bad that the weather interfered with some of the excursions that we were most looking forward to. The hotel accommodations were very nice and well located. The local guides were well informed and entertaining. We really enjoyed the volcano tour at Santorini and of course the Acropolis and the other experiences we had. Angeliki was very diligent about keeping in touch and accommodating our needs.

We booked a 10 day trip to Morocco visiting many of the cities including Casablanca, Fez, Ouarzazate and Marrakesh. I was very pleased with the accommodations : Larbi booked us an awesome trip with really nice hotels and riads. Our hotel in Casablanca was brand new (1 month in operation) and our raids in Fez and Marrakesh were right in the heart of the medinas with great trip advisor reviews. Our driver Mubarak was very sweet and patient as well as knowledgeable about the areas we were driving through. We even got to visit his mom and sister at their home! And all of our local guides were great, funny and caring (when i got sick). We are extremely happy with the level of service we received on all ends and the best part is I didn't have to lift a finger to book any of it. Thank you Larbi and the Kim Kim team for an amazing experience.

We were in Delhi and Agra for 6 days. We appreciate having good hotels. We appreciate having all the transportation provided, such as transfers from the airport to the hotel. We most appreciate being about to custom design a tour that was exactly what we wanted rather than having to fit into someone else's agenda.
We love the transportation with the women cab drivers. They are excellent! They inspire confidence. I applaud their bravery.
I enjoyed meeting Anna. She was great!

Our guide Wangchu and the two porters did a very good job. They made sure everything was taken care off. They were professional and friendly. We’ve been very lucky to have met them!