Kimkim Trip Reviews for Iceland

Father / Son 8 day Iceland Trio - Our guide Gunmi was amazing start to finish. From our first contact where my son and I described the kind of vacation we liked (and what we didn’t) Gummi listened and helped design an itinerary perfectly. During our trip Gummi stayed in touch with us, let us know about road closures, helped us find alt activities on the fly (we had an urge to rent E-bikes) and communicated to the last.

Iceland is daunting wirh so many names, places and sights but Kimkim’a organization was perfect. We never missed a turn or a were unprepared for a day and each day can be significantly different.

Overall, one of our top trips, we can’t say enough positive things about the planning, the guide or the trip.

Hotel Reviews

Fosshotel Lind

Reykjavík

Front desk not very helpful or welcoming. Location is meh.

Authenticity & Character

Lacked activated common area.

Location

Staff

Cleanliness & Comfort

Fosshótel Reykholt

Reykholt

Super friendly staff, nice common area and public space larger rooms.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Landhotel

Hella

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Laki

Kirkjubæjarklaustur

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Rooms are a bit small.

CenterHotel Plaza

Reykjavík

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Katla Ice Cave

Iceland

Quality of Experience

Guides, Drivers and Staff

Transport

Lunar Landscapes & Healing Waters – Blue Lagoon Immersion

Iceland

Quality of Experience

Guides, Drivers and Staff

Silfra Snorkeling – Dive Between Continents in Crystal Clear Waters

Iceland

Worth the effort. It can appear intimidating it it’s really well done and coaches.

Quality of Experience

Guides, Drivers and Staff

Lava Cave Explorer Tour

Iceland

Enjoyable. It’s a large group so took longer than we’d have liked having to wait for so many people of various walking abilities.

Quality of Experience

Guides, Drivers and Staff

I am glad Eric advised my wife and I to circumnavigate Iceland on the ring road from west to east, i.e. clockwise, because that gave us for the most part the best side of the narrow roads when navigating fjords, etc. My wife and I had a wonderful time, despite some typically rough Icelandic weather and trouble with our rental car, which stopped starting around Lake Myvtan. But Eric and Blue Rental Car had someone local on site in fifteen minutes and the issue (low key fob battery) was resolved quickly and cost us only maybe an hour total.

Eric’s plan was excellent, not overloading the driving—we did a full ring road circumnavigation—on any day and giving us lots of options plus the certain stops we asked for. That said, the daily driving plans were perhaps too precise about where we had to stop on each destination, so that at times if we didn’t go to the end of a parking lot, for example, the plan would not recognize our arrival and keep sending us back to it instead of moving on to the next stop. But we did figure out how to delete stops and it was not a big problem.

I would add to other folks contemplating a visit that the Golden Circle was the most disappointing part of our tour. Way too touristy and crowded. If you must limit yourself to that, skip Kerid Crater and Geyser and spend your time in Thingvellir National Park and Gladafoss and the Secret Lagoon!

Our trip to Iceland was amazing! Eric planned some great adventures for my husband and I! There was a good balance between time to relax and time to go sightseeing. All of the suggestions of places to see and how to navigate the island were great!

Activity Review

Solheimajokull Glacier Hike

Iceland

This was our favorite activity of the trip! Our hike guide was extremely knowledgable and we learned a lot about the glaciers of Iceland.

Quality of Experience

Guides, Drivers and Staff

Transport

I am very grateful to Adam. Everything was perfect and I would gladly recommend it because of how well the trip was.

Duncan did a fantastic job laying out our vacation! Gave him some hints of what we wanted & didn't want to see and accomplish and a taste of places that would be fun to stay to help him understand our family goals. Nicely done! We spent most of our time in the country areas, which we couldn't have been happier -- got us out of most of the tourist areas. Our itinerary had interest places marked to stop which was really nice. The first place we stayed, Hótel Varmaland, the restaurant's food was amazing! Our daughter had the Ribeye and said it was the best steak she has ever had. Our son got the lamb - out of this world -- nothing like the lamb in the States; we ate a lot of lamb during the trip. We had the pork chops -- some of the best we have had - food all came from local farms and it showed -- just fantastic! Iceland is an amazing place and highly recommend a visit -- Duncan made the trip very easy with way-points to stop and things to explore. Highly recommend the ice cave & glacial tours too.

Hanna did an excellent job of creating an itinerary with activities for everyone in our party (of six) to enjoy.

Activity Reviews

West Glacial River family rafting

Iceland

Quality of Experience

Guides, Drivers and Staff

Transport

Rye Bread tour (Geothermal bakery)

Iceland

This was a nice activity for our first day in Iceland. We landed and went directly to the bakery for an interesting , relaxed, and family friendly demonstration. You instantly learn that Iceland is a unique land.

Quality of Experience

Guides, Drivers and Staff

Katla Ice Cave

Iceland

We loved this activity! It was a bit more demanding than what we expected (which we welcomed)! Let's just say you are on ice....so be prepared. Dress warm with appropriate footwear (spikes will be provided).

Quality of Experience

Guides, Drivers and Staff

Jakop was a great guide. He was enthusiastic and very attentive to the needs of everyone in his group. He loves what he does!

Transport

The ride to the ice cave in the super jeep was pretty cool.

Jokulsarlon glacier lagoon Zodiac boat tour

Iceland

You never know what you might see! Our guide was awesome and very knowledgeable. According to her, she has the best job in the world!

Quality of Experience

Guides, Drivers and Staff

Transport

Horse Riding Tour

Iceland

These horses are amazing! I have some experience riding and I fell in love with this beautiful breed. I learned about their fascinating history and enjoyed the awesome views and scenery on our ride.

Quality of Experience

Guides, Drivers and Staff

Barbara and her talented young helper were beyond attentive and professional.

Myvatn Nature Baths

Lake Mývatn

A must when in Iceland. A nice break to recharge for our more demanding activities.

Gudmundur made everything easy! Everything he chose was time well spent. Every day was so different! It was really helpful to have the wireless router. We will be using Kimkim services again!

Hotel Review

Hótel Kría

Vík

A comfortable place to rest after a very active day! Delicious food. Updated.

Authenticity & Character

Near the Kria nests

Location

Staff

Cleanliness & Comfort

Activity Reviews

The Secret Lagoon

Iceland

Great to experience a natural pool

Glacier Hike & Ice Cave Visit

Iceland

Terrific! I felt safely guided during this once in a lifetime experience

Eric created the perfect itinerary which balanced the driving time with sightseeing and hiking. He gave us some fantastic restaurant recommendations and also was super helpful with budgeting for food and gas. He responded to all my questions in a polite and timely manner. An amazing experience, thank you!

Activity Reviews

Sky Lagoon

Iceland

Quality of Experience

Guides, Drivers and Staff

Silfra Snorkeling

Iceland

Quality of Experience

Guides, Drivers and Staff

Solheimajokull Glacier Hike

Iceland

Quality of Experience

Guides, Drivers and Staff

Jokulsarlon glacier lagoon Zodiac boat tour

Iceland

Quality of Experience

Guides, Drivers and Staff

Whale Watching in Akureyri

Iceland

Quality of Experience

Guides, Drivers and Staff

The idea of planning a two week trip all around Iceland was extremely daunting but Eric made the process extremely easy. He provided us with a detailed trip plan that clearly mapped out each day with key places to visit - this was invaluable and took the burden off us. He assisted us in scheduling incredible adventures that made our trip to Iceland even more special and memorable, including river rafting, ATV tour, kayaking, glacier hike, and glacier ice cave tour. Everything was seamless and we were able to focus on enjoying the trip rather than the stress of planning and navigation. Some incredible highlights that will stay will us forever were our hikes in Thorsmork and to Glymer Falls, seeing a colony of hundreds of puffins up close, walking on glaciers, and simply enjoying the beauty of Iceland. Thank you so much!

Activity Reviews

Katla Ice Cave Superjeep tour

Iceland

Our tour guide John was INCREDIBLE. He was extremely knowledgeable and passionate about glaciers and made the tour fun and interesting even though it was rainy and cold :-)

Skaftafell Glacier Hike

Iceland

A memorable experience to walk on glaciers and see the extent and degree to which they are melting.

The Geothermal Vok Baths

Iceland

A great way to relax after multiple days in the car.

West Glacial River family rafting

Iceland

Tour guides were positive, friendly, and made this such a fun experience. It was a cool day but they provided us with all the needed gear to keep us warm and focused on enjoyment of the experience.

Kayaking tour under Mount Kirkjufell

Iceland

The scenery was incredible and it was great having an Icelandic guide who could speak to growing up and living in Iceland. It was an easy kayak experience as we didn't go very far.

Mountain ATV tour

Iceland

A great introduction to riding an ATV. The weather was rainy and cold but they provided us appropriate gear to ensure we stayed warm and our clothes stayed dry. Unfortunately, visibility was limited that day but I'm sure the views of the capital city would have been amazing on a clear day.

Experience of a life time!

It was my husband's first time out of the country so I wanted to make sure that our trip went as smooth as butter. I heard about Kimkim from my cousin who has used this site to plan a handful of international vacations, so I thought I would try it out as well. We had a wonderful experience working with our Kimkim agent, Gummi. He did a wonderful job taking our interests into consideration when choosing excursions and was extremely helpful when we were in country and worked on situating our camper van rental details. Iceland is full of amazing scenery, and many cool things to do. I highly recommend Gummi, especially for my detail oriented friends! He put together a day-by-day Google Map itinerary for us to follow; provided recommended time frames for each stop; recommended restaurants at each location; and answered ANY question I had. He was available during our stay in Iceland to help with anything we may have needed; and there were a few things we needed hahah :) He is very friendly and did an amazing job helping us make this experience one of a kind!

Activity Reviews

Lunar Landscapes & Healing Waters – Blue Lagoon Immersion

Iceland

The day we went to the Blue Lagoon was a very foggy day. This was AWESOME. The dense fog gave you the feeling of being in a more private pool, considering you could hardly see the person standing 10ft from you. The masks here was so fun to participate in. This is the place that we got stuck on Somersby Apple Cider!

Quality of Experience

Showers were clean and plenty of lockers available.

Guides, Drivers and Staff

The front desk staff were super helpful and the staff in the staff in the wash closest were always around when needed. The staff member dishing out the face masks was super informative and seemed like he was having a good time doing what he was doing, even though I am sure he gave the same speech about the mask information 16543135 times a day.

Transport

The transportation was carried out by us for pretty much everything. We drove to the majority of our excursions.

Silfra Snorkeling – Dive Between Continents in Crystal Clear Waters

Iceland

We loved our tour guide at the Silfra Snorkeling, Veronica. She was very nice, funny, and informative; and she knows 5 languages. This activity was one of our favorites from the whole trip! They provided hot coco and a chocolate bar for each person after the snorkeling trip was over, which was a good opportunity to get to know our guide a little more!

Quality of Experience

I brought my GoPro to take pictures, but when they put the mittens on with my wet suit I decided not to bring it. However, each guide takes their own GoPro with them to take pictures of the water, rock formations, and each attendee in their group. This was super nice and we had the pictures by the next day!

Guides, Drivers and Staff

Transport

The Secret Lagoon

Iceland

This wasn't our favorite lagoon, but it was a nice one. The lobby/bar area is really pretty and modern. We liked that we could walk around the pool area and see the geothermal activity happening. The pool bottom was rocky, so be prepared for that. The benches were kind of slimy so we chose not to sit; we walked and circulated the pool instead.

Quality of Experience

Guides, Drivers and Staff

Transport

Katla Ice Cave

Iceland

We loved this experience!! The ice caves are incredible, and it was so fascinating to hear about the history of the climate and how it is affecting the glacier we hiked through. We loved our guide, Guey (sounds like whey). He was super friendly and informative, and you could tell he really loves his job and has a passion for what he does.

Quality of Experience

Jökulsárlón Glacier Lagoon Kayaking Adventure

Iceland

We do not have a review for this activity as the wind was so strong and it was rainy enough to cancel our excursion for the day.

Whale Watching Tour

Iceland

This was a neat experience. We did get to see some whales and whale tails; we even saw some birds flying and floating near by! The staff members were really nice and informative. We were thankful to receive a waterproof suit for the duration of our excursion. The weather was a little rainy, but extremely choppy; the boat ride there and back was a little rough. My husband and I have been on boats before but nothing like this, and both got a little seasick with the boat rocking in the choppy waves of the bay.

Quality of Experience

Guides, Drivers and Staff

Transport

A surprise visit to Skógarböðin - Forestlagoon for Marley and Joe From Katie and Dmitry Walker

Iceland

This was not our favorite lagoon. We had high hopes for this lagoon, but when we got to the lagoon (6pm) they were fully booked, and it was quite loud (people were everywhere). This lagoon is located near a large city that cruise ships dock at over night. The men's bathroom was loud, filled with drunken adults, and smelled like urine. The soap bottles were empty or filled with water to make the soap go further. My husband had the worst experience in the WC compared to the other lagoons we went to. The women's WC was also loud and slightly crowded, but seemed to be fairly clean. This was the last lagoon we attended and were hoping it would be more relaxing, but ended up being the quickest trip to a lagoon that we had.

Quality of Experience

Guides, Drivers and Staff

Transport

Prior to this trip I had never used a travel specialist, but I knew that a road trip along the southern coast of Iceland would require local knowledge. After a short session with the kimkim rep, I was matched with Emanuela. She is the best! Emanuela created an itinerary that included everything on our bucket list. We received our trip details well in advance, and were able to make adjustments as needed. Each adventure was so fun, well-timed, and led by friendly, knowledgeable guides. Some real standouts were the buggy adventure in the Golden Circle by Amazing Tours and kayaking the Glacier Lagoon with Iceguide. The hotels selected for us were comfortable. The staff at City Center Hotel in Reykjavík could not have been nicer. Emanuela and her team came through when we needed them most. Two days into our trip, I got a call that one of our boat tours had been cancelled. As soon as I messaged Emanuela, she went into problem solving mode. She was able to arrange for a different Puffin tour later in our trip. It was such a relief to know that I didn't have to pause my trip to figure out what to do. It put us at ease knowing that there was someone local for us to contact if (when) we needed anything. I highly recommend planning your trip with Emanuela!!

Activity Reviews

Buggy tour in the Geyser Area

Golden Circle

So. Much. Fun. It ended up being just the two of us with our guide. We had a beautiful clear day, so we had a full view of the glacier as we zipped along the F-roads passing Gulfoss and the geyser.

Quality of Experience

Guides, Drivers and Staff

Jokulsarlon Glacier Kayaking Adventure

Iceland

This was a once in a lifetime experience! Everywhere you looked felt like a National Geographic photograph. If you enjoy kayaking, this is by far the best way to experience the glaciers. We saw glaciers collide and flip (from a safe distance) and seals playing in the lagoon. Our guide was super friendly and knowledgeable.

Quality of Experience

Guides, Drivers and Staff

Lava Tunnel Tour

Iceland

This was our first activity in Iceland; what an introduction to the country! The guided tour takes you to the end of the tunnel and then you can make your way back at your leisure-giving all the time you need for pictures. The way down is well marked and easy to travel.

Quality of Experience

Guides, Drivers and Staff

Katla Ice Cave

Vík

Hiking on a glacier was a unique experience. The ice cave itself is short (we went in July) but beautiful. This special place is ever changing, so no two trips will be the same. Our guide was knowledgeable and patient as everyone on the tour made their way over and around the glacier.

Quality of Experience

Guides, Drivers and Staff

Eric did a great job in helping us plan our trip to Iceland. He presented us a very detailed plan and provided us a lot of information about each location he recommended for us to visit and also other locations as options.
He was always responsive to our needs and we had a few phone calls to discuss details about the trip.
We highly recommend Eric as an Iceland expert.

Activity Review

Solheimajokull Glacier Hike

Iceland

Probably the best experience of the trip. Our guides weee great , especially Elena , who took us on to the glacier.

Quality of Experience

Guides, Drivers and Staff

Responsive, helpful, well paved

We had an amazing experience in Iceland! The options for tours, accommodations, and random places to stop and see were great. We really appreciated the help and communication we received from Eric!

I recently had the pleasure of working with Emanuela to book a family vacation to Iceland, and I cannot recommend her services highly enough. From start to finish, Emanuela was incredibly knowledgeable, attentive, and helpful, making the entire process smooth and enjoyable.

During the planning stages, Emanuela provided us with excellent advice and a variety of great options for travel and accommodations. She took the time to understand our interests and preferences, crafting an exciting itinerary that perfectly suited our family. Her expertise and attention to detail ensured that every aspect of our trip was well thought out and meticulously planned.

While we were in Iceland, Emanuela's support continued to shine. She was readily available to answer any questions we had and provided valuable tips that enhanced our experience. Thanks to her, we discovered hidden gems and had unforgettable adventures that we would have otherwise missed. I wouldn't hesitate to book another trip through Kim Kim, and would certainly recommend Emanuela to help book your next trip to Iceland.

This won’t be easy to keep short!!!! I’ve always planned our families overseas vacations but I didn’t know much about traveling in Iceland, so I took a leap and signed up with KimKim as a first timer. We worked with Gummi who emailed and FaceTimed with us to really understand what our family of four wanted from our first vacation in this spectacular country. He NAILED it! My husband and I were traveling with twin 12 year old boys who couldn’t be more different. Gummi was able to squeeze in adventures that appealed to all of us, suggested whatever to see, where to eat and how much time to spend at each location of our itinerary. He was available during our vacation if a question popped up and was a pleasure to work with every step of the way. We have so many favorite spots but I’d say our top few were: our first stop after our flight at Sky Lagoon (we preferred Sky Lagoon over Blue Lagoon), our cliffside walk at Arnarstapi (we never would’ve known to do this without Gummi), our Katla Glacier Ice Cave Hike, and of course driving from spot to spot looking at the gorgeous scenery and hiking to waterfalls. I suspect we’ll use Kim Kim on another vacation and would absolutely request to work with Gummi again!

Hotel Reviews

Luxury Apartment Central Reykjavík

Reykjavík

This apartment was clean, had everything we needed, and was in a great location to explore Reykjavik. We all loved it and would stay here again happily.

Authenticity & Character

Location

We walked to restaurants, coffee shops, sites and the sky voyager. We loved the location. Just to set expectations… It was a bit noisy but that’s what you get in a city! If you want to be close to everything, it’s not going to be silent like a campervan in the forest. Having said that, staying near everything far outweighed any noise. We were always too tired to notice it and slept fine in the comfy beds!

Staff

Cleanliness & Comfort

Old Charm Reykjavík Apartments

Reykjavík

Authenticity & Character

Location

Staff

I put 5 stars but we didn’t meet any staff. :)

Cleanliness & Comfort

Black Beach Suites

Vik I Myrdal

Staying at this hotel was a highlight of our trip! When it came to accommodations- it was clean, modern, was in a great location to explore Vik and the surrounding areas, had amazing espresso drinks and pastries in the morning, and a bar at night and the view????? OMG- spectacular.

Activity Reviews

Katla Ice Cave

Iceland

Wei was our guide and he was the best! Both of our kids commented on how nice, funny and knowledgeable Wei was. He helped make the experience one of the highlights of our trip.

Quality of Experience

Guides, Drivers and Staff

Wei was AWESOME!!! A great guide.

Transport

Sky Lagoon - Experience the seven-step Sky Ritual

Iceland

Quality of Experience

Guides, Drivers and Staff

Transport

Hernámssetrið - War & Peace Museum

Iceland

I have a 12 year old history buff. Everyplace we go we have to visit something that pertains to WWII. This museum is quirky and unique, filled with more artifacts than a museum of history but my son loved it and thanked us for taking him there as we left.

Quality of Experience

Guides, Drivers and Staff

Transport

Lunar Landscapes & Healing Waters – Blue Lagoon Immersion

Iceland

The Blue Lagoon is iconic and was super cool but if you can only visit one hot springs, I’d visit Sky Lagoon as it seems more natural and less touristy. (my preference) Having said that, I’m glad we did both. If you’re planning to visit both, do Blue Lagoon first then Sky Lagoon and maybe work in a visit to a hot springs off the beaten path. I’d say visiting the hot springs was a highlight and though the waterfalls of Iceland are spectacular, thee hot springs are sublime!

Quality of Experience

Guides, Drivers and Staff

Transport

We had a wonderful trip to Iceland! Èric's help was invaluable in helping us navigate the many sights around the country, giving us directions, daily recommendations, as well as additional options so we could tailor our experience to what worked best for us each day. So many great memories, but we would particularly recommend the Katla Ice Cave tour, the Puffins at Hafnarholmi hill, and the Inside the Volcano tour. Highly recommend Èric and his team.

Activity Reviews

Horse riding tour

Iceland

Beautiful ride, but guide gave no instruction or information once we left the barn. She didn't check to see how we were doing, or give any information about the tölt or when we would be changing gaits. The guide was German, and did speak more to 2 German participants, but I have no idea what they talked about. I don't think there is a problem with this activity, just with the particular guide we had.

Katla Ice Cave Superjeep tour

Iceland

Inside the Volcano Tour

Iceland

This review is a little complicated because our original planner left of after the majority of the planning was completed. Jenny finished up and then we worked with another person (Michele?) who helped with some issues during actual travel.

I would say this:
1. Do your own homework. Most things worked out but some went frustratingly poorly. For one of our overnight stays, we were provided the wrong address of the apartment. It was only by luck that the owner of the "wrong place" was able to help us find the correct place. Otherwise, we would have been stuck without boarding for the night.

2. On another occasion, an excursion was canceled. No problem - it happens - but the KimKim team repeatedly told us it was a different outing that was canceled. It took longer than it should have to sort that out.

3. At the beginning of the planning, we asked for the most high-end stay in Reykjavik. We were booked into a hotel and, to be fair, did not check it out on our own. After we arrived in the city, it was very clear there were more upscale options available.

4. At one hotel, we stayed in a room - the ONLY ROOM! - that did not have a private bath. It was located in a common hallway. We specifically asked about this ahead of time (based on reviews) and was told it was "all good." It was not. We wrote to the KimKim team and the responder, Michele (Iceland Off Beat, maybe?), could not have been more rude in their reply. To be frank - even if theythought we were to blame (ridiculous), its just not ok to take such a hostile position.

Those issues aside - great trip and good planning. But folks need to do their homework to confirm every detail.

Activity Reviews

Arctic Fox Center

Iceland

Quality of Experience

Guides, Drivers and Staff

Transport

East Glacial River Whitewater Rafting

Iceland

A real highlight. So much fun!

Quality of Experience

Guides, Drivers and Staff

Transport

Puffin watching tour at the Ingolfshofdi cape

Iceland

As advertised. It was a great experience and our driver/guide was awesome.

Quality of Experience

Guides, Drivers and Staff

Transport

Katla Ice Cave Superjeep tour

Iceland

Quality of Experience

Guides, Drivers and Staff

Transport

Silfra Snorkeling

Iceland

Quality of Experience

Guides, Drivers and Staff

Transport

Skaftafell Glacier Hike

Iceland

Quality of Experience

Guides, Drivers and Staff

Transport

Puffin watching boat tour from Grundarfjörður

Iceland

Trip was cancelled.

Quality of Experience

Guides, Drivers and Staff

Transport

Inside the Volcano Tour

Iceland

Quality of Experience

Guides, Drivers and Staff

Transport

Fjord Kayaking Experience

Iceland

Skipped it, due to terrible experience with the same company the day prior.

Quality of Experience

Guides, Drivers and Staff

Transport

Jokulsarlon glacier lagoon Zodiac boat tour

Iceland

Actually, we skipped this. We visited the lagoon and walked around but decided - mainly based on time - to not do the zodiac tour. The glacier is really cool and worth seeing. I don't know how much more the zodiac tour would have added.

Quality of Experience

Guides, Drivers and Staff

Transport

Wildlife and Arctic Foxes tour in Hornstrandir

Iceland

This was undoubtedly the lowlight of the trip. To be clear – we did not see any foxes but that is not the reason for the poor review. It’s nature, and you get what you get. The main reason is that we were given extremely little time to see them. What was billed as a day looking for them turned out to be a very different experience. We were actively looking for them for perhaps 90 minutes or so, after a hike to old whale processing plant, lunch and then an early break for dinner. We had two guides. One, to be fair, tried to be engaging and helpful. The other, named Frosti, was completely disengaged, unhelpful and even expressed agitation towards the group when we asked questions about looking in different places, etc. He did not want to look for the foxes before low tide (even though he wasn’t sure when that was, saying just “sometime in the afternoon.”). He did not want to leave the beach area because “they come here to eat.” Yes, we suggested, but they are coming from SOMEWHERE, so can we walk about to different places? He just sat down and literally started picking flowers. All in all, I’d say two things: (1) be up front about the experience. It’s not a day looking for foxes. It’s not even half a day. It’s a small part of the day; and (2) the company needs to better train its guides. Again, the woman (Lara, I think) at least provided some information and engaged with the group, and led us on a hike before lunch. And even though we all would have preferred spending that time looking for foxes, Frosti could not have cared less about us or our experience. He just sat on the bench and said, in essence, do what you want but be back for lunch. I’m curious to see what other kinds of reviews show up elsewhere, because our group (about 10 of us overall) were all clearly annoyed by it all. Some specifically came to Iceland for this experience and were very disappointed.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

What an incredible trip! Eric helped us with everything and it was great to have someone who knew the routes, local places, and out-of-the-way spots. Because we love hiking, Eric suggested a trip add-on to Thorsmork which ended up being the absolute highlight of the whole vacation.

Jenny did a superb job of personalizing our trip — the logistics, the points of interest, the accommodations.

Eric created the most amazing trip for us!!! The attention to details helped make our Icelandic adventure unforgettable. I think we did every additional suggestion beyond the ones you planned for us plus a few others. The hotel accommodations were just what we could have wanted.
Every person we can in contact with, whether adventure guide or on the ground KimKim personnel were super, knowledgeable, helpful, communicative.
One suggestion for your staff; when a plane is 5 hours late please communicate that to car rental end. Poor Nora was literally left “standing” at the airport for those 5 hours waiting for us with no word about the situation. Probably if I had used the link instead of communicating with Eric might have helped…???
Thank you for giving me the gift of sharing memories with my grandson.

Activity Reviews

Lava Tunnel Tour

Iceland

Great introduction to Iceland

Quality of Experience

Guides, Drivers and Staff

Transport

The Secret Lagoon

Iceland

Best part was having a traditional Icelandic experience.