Kimkim Trip Reviews

Using KimKim as a planning and booking service was extremely convenient and very helpful. The suggested activities were not “touristy” and we implemented several of them into our itinerary. The ability to book hotels, transportation, and activities all through the same website was great. However, for two of the three activities we booked through KimKim we were given incorrect information on the meeting times. For a vineyard tour we were given a time an hour later and missed the shuttle because of it. Luckily we had baked in a free day to our trip and they vineyard tour company was nice enough to reschedule us for the next day. If we had not had that luxury though we would’ve just missed the tour. The second activity was a paddle boarding lesson and for that we were given the wrong day entirely. Again, the company was nice enough to accommodate us and give the lesson on the day we showed up. I would consider us lucky though because without flexibility in our days we would’ve missed two great activities with no way to make them up. Overall I would still recommend KimKim for planning and ideation but I would be weary to recommend booking activities through the site.

Hotel Reviews

Vincci Mercat

Valencia

This hotel was in a great location, center of the city, block away from the central market, and walking distance to countless restaurants and cafes. The hotel staff was incredibly nice and accommodating, the rooms was clean and beautiful with the biggest bed I’ve ever seen. Breakfast was high quality. All around a very great place to stay.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

EME Catedral Mercer

Sevilla

The hotel design is amazing. It feels less like a hotel and more like a local apartment building. there are several atriums and courtyards throughout the buildings providing unique views and experiences for each room. Our room was spacious and luxurious featuring a glass shower, a stand alone tub, a king sized bed, and two small balconies to overlook the busy street below. There is a pool and multiple bars on the roof that provide great views of the city and adjacent cathedral. The main bar is open to the public so you get a little local flare just by heading up to the roof of your hotel. My only complaint would be that the cathedral next door sets of several sets of large bells at once every morning around 9 am. So if you plan to sleep in, think again, but if you are an early riser then this shouldn’t be a problem.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Surfing/SUPing in Valencia

Valencia

This was a wonderful experience with a great instructor. It was a ton of fun and the Valencia’s beaches are just to die for. Warm water, beautiful sandy beach, and it wasn’t that crowded

Quality of Experience

Guides, Drivers and Staff

Transport

City of Arts & Sciences Architecture + Rooftop Wine & Tapas

Valencia

This was easily the best part of our trip. An awesome tour of once if the most impressive architectural displays I’ve ever seen. Then 10 courses of tapas and wine on the rooftop terrace of a 33-story tower overlooking the campus and city. The food was tremendous, the wine was excellent, and the strangers we shared the experience with felt like friends by the end of the night. Our guide was incredibly knowledgeable, friendly, professional, and she elevated the experience even more. It was amazing!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Penedès Vineyards, Wines & Tapas Day Trip

Barcelona

The activity itself was incredible, informative, and one the best experiences we had in Spain. Highly recommend. However we were given the wrong meeting time by kimkim which made us miss our shuttle. Luckily we had baked in an extra day and the tour company was kind enough to reschedule us for another day. Otherwise we would have missed it completely.

Quality of Experience

Guides, Drivers and Staff

Transport

Miha organized a fantastic trip for my wife and my honeymoon in Slovenia. He was super flexible in accommodating our interests of outdoors activities (hiking, biking, rafting) with high quality dining options and boutique hotels, allowing us to pack a ton into our 10-day trip without feeling overwhelmed nor rushed. We also felt like we were able to get a good sense of the different regional characteristics of each place we visited due to the way Miha put our trip together.

Miha quickly responded to our requests/questions and crafted a trip that let us have flexibility on the day, without having to worry about any of the small stuff (car rentals, hotel reservations, even where to park).

We could give a full list of our highlights but that would be too long; however, we must give a high recommendation to Soča Splash rafting in Bovec, Winestronaut wine tours in the Vipava Valley, and Majerija for dinner.

Hoping to visit Slovenia again!
Dave & Nicole

We had an amazing Italy trip

We traveled around Italy for 11 days with my wife and everything was perfect thanks to Kimkim and Stephania. It was a long planning process during which we changed our minds quite frequently, but I appreciate Stephania for sticking with us and in the end, it was wonderful.

All of our drivers were right on time, everything went according to plan with hotels and activities, and we did not have any problems during our trip. Activities based on our preferences ended up being awesome, so I would like to thank kimkim for making a perfect Italy trip possible.

Hotel Reviews

Milu Hotel

Florence

Great location, great staff, very clean hotel.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Monte Cenci

Rome

Authenticity & Character

Location

Staff

Cleanliness & Comfort

La Badia Sorrento

Sorrento

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Florence Food Tour & Dinner

Florence

Great experience!

Quality of Experience

Food

Guides, Drivers and Staff

Cinque Terre and Pisa Day Trip

Florence

Good experience seeing these wonderful villages

Quality of Experience

Guides, Drivers and Staff

Especially thanks to our driver, was a great man.

Transport

Comfortable

Tuscany Wine and Olive tour

Florence

Unbelievably good!

Quality of Experience

Guides, Drivers and Staff

Our driver (and guide) was really knowledgeable. Special thanks to her

Transport

Trastevere Afternoon Aperitivo & Food Tour

Rome

Quality of Experience

Food

Food was amazing

Guides, Drivers and Staff

Our guide was perfect, so sad we could not leave her a tip as we did not have any cash with us

Transport

Colosseum & Roman Forum Tour

Rome

It was nice seeing the underground/private areas of the Colosseum

Quality of Experience

Guides, Drivers and Staff

Transport

We walked to Colosseum so there was no transport

Rome With Ape Calessino

Rome

Hands down our best activity of the trip. Our driver was really nice and Rome is fascinating at sunset.

Quality of Experience

Guides, Drivers and Staff

Transport

Vatican Guided Tour

Rome

Nice tour

Quality of Experience

Quality of Experience

Guides, Drivers and Staff

Guides, Drivers and Staff

Transport

Transport

Amalfi Coast Boat Tour From Sorrento

Sorrento

Quality of Experience

Guides, Drivers and Staff

Transport

Pizza Cooking Class in Napoli

Naples

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Local transfer in Amalfi Coast

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

The hotels that were booked for us, including service, were great. Local guides were very dedicated, knowledgeable and very pleasant to work with. The tour was very well planned and executed.
Interactions with Taf during the trip were very efficient. She was very responsive, flexible and helpful above and beyond. Not once we felt at lost. If we needed an information or her guidance, she was there for us no matter what time of day or night that was. It was very assuring to know that there was someone working to make our trip not only pleasurable but also very safe. All the bookings and places we went to were well targeted as if she knew us for a long time. We expected a memorable trip but she made this trip a very special one. She has also rememberd my husband birthday and surprised us with a very special b-day cake.
Most memorable places for us were: Cape Town, Franschhoek and wine country (specificaly The Grand Provence and the Franschhoek Country House and Villas. Courtney, the manager spent as much time with us as we needed and also was able to answer the many questions that we had, Safari in Gondwana, and Victoria Falls.
In Gondwana we had multiple interactions with Izanee, Service Manager and Ruan, our safari guide. Both were very dedicated, knowledgeable very pleasant to work with.
The hotels that were booked for us included: Cape Town Table Bay Hotel, Franschhoek Country House & Villas, Gondwana Lodges, and Victoria Falls Safari Club. All of them were excellent choices and we would not have any hesitation to stay at them again. Hotels were clean and very well equipped.We specifically enjoyed the fact that all of them have had a fantastic views!! Well done, Taf.

Hotel Reviews

Table Bay Hotel

Waterfront

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Gondwana Game Reserve

Herbertsdale, Mossel Bay

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Franschhoek Country House & Villas

Franschhoek

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Victoria Falls Safari Club

Victoria Falls

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Protea Hotel by Marriott O.R. Tambo Airport

Kempton Park

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Cape Town Guided City Tour

Tanzania

Quality of Experience

Guides, Drivers and Staff

Transport

Pot & Cruise

Victoria Falls

Quality of Experience

Guides, Drivers and Staff

Transport

Bo-Kaap district Cape Malay cooking Class

Tanzania

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Arts and Culture Peninsula Tour

Cape Town

Quality of Experience

Guides, Drivers and Staff

Transport

Jaen Marie was great

Activities at Gondwana Game Reserve

Tanzania

All experiences, including food and services, were above our expectations.

Quality of Experience

We loved the interactions with the staff.Their knowledge and friendliness was fantastic.

Guides, Drivers and Staff

As above and I loved my facial. Very professional. I remember seeing buffalo in the meadow while having facial. An amazing experience.

Transport

Village Art Morning Tour

Victoria Falls

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Wine Tram Exclusive Wine & Cuisine Experience

Tanzania

Exquisite experience for all the senses! Spectacular views were only an addition to the fantastic food, presentation, and absolutely amazing service. We loved it all.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Tour Victoria Falls

Victoria Falls

Quality of Experience

Guides, Drivers and Staff

Transport

Boma Dinner and Drum Show

Victoria Falls

We have not participate in this activity.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Tuk Tuk Tour

Tanzania

WE have not participate in this activity

Quality of Experience

Guides, Drivers and Staff

Transport

We had a truly amazing trip. The itinerary was excellent - we felt we had a great experience of Iceland and had time to really enjoy its wonders. All the bookings were hassle-free, we loved the locations, the hosts and guides were great. Even our weather karma was pretty good!

We had an overall great experience with the places chosen and the guides. We came home with a greater appreciation of the different cultures in the Spanish country.
In Madrid, Hotel 7 Islas was centrally located. The room and the breakfast buffet were good. Both Carlos with the tapas tour and Isabel with the city walk were excellent. Picking up the rental car took more time than expected, which made us a little stressed about making it on time for the wine tasting in La Rioja. We don't know if a later wine tour was feasible at all. We did see other groups arriving later for their wine tasting. A later tour would have been better to allow us to eat breakfast in the hotel and enjoy the drive without stress.
The wine tour in Marques de Riscal was good. The hotel Finca de los Arandinos is beautiful and the food was great, but it is very remote.
The trip to Bilbao was easy. The hotel Miro was excellent, the staff was very friendly and the location was central. Our guide Zorione was great. She went above and beyond the city sights, giving us an insight of the Basque culture.
In the Basque countryside tour we met Diego. He proved to be a good friend for 3 days. It was a real cultural experience, enhanced by Diego's company.
The stops between Bilbao and San Sebastian with Diego were great. Hotel Catalonia in San Sebastian was excellent and had a great location. The breakfast buffet was the best. The pintxos-hopping was a real culinary experience. The day off in San Sebastian was a good choice. It allowed us to rest a little and enjoy the beach. The visit to Pasai Donibane was relaxing. We had more pintxos with Diego.
The train ride to Barcelona was uneventful. Gran Hotel Havana was centrally located. The staff was nice. The market tour was enjoyable. The tour of the Sagrada Familia with Mari was very educational.
The Monserrat tour and cava tasting with Nuria was also educational. Nuria took the time to talk about the Catalonian culture past and present.
All the guides and transfers arrived on time.
We are very pleased with Kim Kim's service and the choice of guides. We truly recommend Kim Kim to travel in Spain.

Hotel Review

Catalonia Donosti

San Sebastián

The hotel is centrally located. The staff is friendly. The room was spacious with a good sized bath. The breakfast buffet is excellent.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Tapas Culinary Experience

Madrid

Carlos was a good guide. We enjoyed the food and the company.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

N/A

Guided Visit of Madrid: History, Culture & Architecture of the Capital of Spain

Madrid

Seeing Madrid from a historical perspective, walking with Isabel was a great experience.

Quality of Experience

Guides, Drivers and Staff

Flamenco Night

Madrid

I found the show kind of boring. There were no castanets and no dancing in couples. The individual dances felt too long. They even explained that the show is improvised.

Quality of Experience

Privately Guided Visit of Bilbao

Bilbao

Zorione was a wonderful guide. She shared with us the Basque culture past and present.

Quality of Experience

Guides, Drivers and Staff

Visit Traditional Basque Coastal Towns & a Txakolli Winery Visit

San Sebastián

These small villages are very pleasant to visit. They are a rest from the busy city lifestyle.

Quality of Experience

Guides, Drivers and Staff

Diego was phenomenal.

Transport

La Sagrada Familia Private Visit

Barcelona

Our guide Mari explained really well the evolution of this masterpiece.

Quality of Experience

Guides, Drivers and Staff

Day Trip to Montserrat & Penedès Region Wine Tasting

Barcelona

It was a great day trip from Barcelona. The mountains are spectacular. We had a great time with our guide Nuria, who talked at large about Catalunya past and present.

Quality of Experience

Guides, Drivers and Staff

Transport

Our trip was wonderful from start to finish. Monica and Sonia were very responsive and helped us pick the best itinerary for us. We also added a 5th traveler fairly late into the planning, a development that they were able to accommodate without any fuss. We had great tour guides in Como (Silvia), Cinque Terre (Laura), and Pisa (Chiara). Because of illness, our sunset tour of Cinque Terre was canceled. Laura was able to book us on a daytime cruise so that we could see the villages from the water. It was just perfect! Our drivers were all fantastic and the vehicles comfortable. When there was a miscommunication about visiting one site, the driver added stop so that we could see as much of the Piemonte countryside as possible. It was fantastic! The vineyards chosen for us in Alba were great because they were quite different - one small, family operated and the other large and historic. We had such a perfect, personal experience at Ca' del Baio (including the very best lunch recommendation!). We stays in four great hotels and had the most amazing breakfasts. Thank you, Monica and Sonia for planning such a great itinerary! (And thanks for Barbara for serving as concierge while we were there!)

We had a 7 day trip to North Portugal booked in June but due to personal circumstances had to change it to early September. Marta was very understanding and helped us reorganize all the bookings.
We started off in Porto and had a good introduction into the city - doing a food tour , followed by an e-bike tour. We got opportunity to view the city ourselves and had a lot of great recommendations on what to do/ and where to eat. We also got to do different things like go to the National park! The highlight of the trip was the trip to Douro valley where we stayed at a vineyard and did a few wine tastings around the different Quinta's. Thiago was a great guide taking us across the various quintas, with a boat ride and a celebratory drink at an awesome view point.

Hotel Reviews

Premium Porto Downtown

Porto

The hotel was clean and functional and close to a lot of restaurants. The breakfast had a wide spread and service was quite prompt.

Authenticity & Character

Apart from the food, not really sure there was character/authenticity to the hotel.

Location

Was good walking distance to most of the tourist spots

Staff

Very prompt service and helpful.

Cleanliness & Comfort

Quinta Da Timpeira

Lamego

The overall look and feel of the Quinta is that of a period property with heavy antique furniture. We had a bigger room as that was the only one available so had the option of twin or a double bed. The quinta had lovely grounds, with a garden and a swimming pool though we were never around long enough to enjoy the grounds as much. The dinner we had there was quite homely and had large portions.

Authenticity & Character

Had the charm of a period property

Location

The only way to get around was by car- which was arranged for us but would have been hard otherwise.

Staff

Attentive and willing to help

Cleanliness & Comfort

The rooms were clean but because of the heavy furniture and low ceiling it did feel very dark and dinghy in the evenings. Would have liked option of tea/coffee in the room.

OPOHotel Porto Aeroporto

Maia

For spending a night before our flight the next day morning - this hotel was perfect. Functional with all the basics and quite large rooms.

Authenticity & Character

Location

Great for the airport and they offered free shuttle.

Staff

Cleanliness & Comfort

Activity Reviews

Hiking & Cultural Excursion in Peneda-Gerês National Park

Porto

We enjoyed the serenity of the national park and opportunity to do a bit of trek and bathe in the clear pool of water which was followed by a great lunch. The second half of the day had a walk through the village and a another mini trek to another waterfall with a further opportunity to swim. I was probably the least fit person of the group - but the guide made sure we went at a decent pace. Maybe two swims was not required as they were people in our group who were not keen on swimming and we could have done a viewing point instead.

Quality of Experience

The parts we liked - were opportunity to trek and swim and the food was good. There were also good breaks in between the drive which was helpful. Didnt enjoy as much the walk around the village

Food

The lunch served in the village was good.

Guides, Drivers and Staff

Our guide was very knowledgeable and was able to answer all our questions about the park as she had lived within the park herself.

Transport

The car was a bit old and since it was packed with 7 people with a good 3-4 hours on the road - not entirely comfortable for people with long legs.

Foodie Experience in Porto

Porto

Claudia was a very enthusiastic and warm guide and made the tour really enjoyable. Not to mention all the food we tried was amazing and was nice to hear the stories behind them. loved that we got to try most of the city's famous dishes over the course of this tour and the company was great.

Quality of Experience

All the food options and the guide!

Food

Guides, Drivers and Staff

Claudia was really warm and followed up with recommendations and trip photos!

Get to know Porto by E-bike

Porto

Didnt know what to expect but was great! Apart from the first few minutes of fumbling around on how how to use the bike, the rest of actually biking was quite smooth. We covered a lot of ground and got to see some great views....and also catch in some exercise. An electric bike is probably the best way to see the city though I did get a sore backside due to all the pebbled roads!

Quality of Experience

Guides, Drivers and Staff

Transport

Wine Cellar Guided Visit with Lunch

Douro Valley

This was the highlight of the trip - was a very relaxed experience of getting a tour of the process of wine making and getting an opportunity to taste quite a few of the wines at the quinta. Our guide Rui also made it really memorable.

Quality of Experience

The tour, wines and the setting was great.

Food

It was little light on the food as compared to the other places but still good!

Guides, Drivers and Staff

Had some really good conversations with Rui.

Wine Experience in the Douro Valley & River Cruise

Douro Valley

Was a great day filled with a opportunity to taste and see a bit of behind the scenes of winemaking and wine tasting at one Quinta , followed by a set lunch paired with different wines at another. The post food coma stage was great time to do the river cruise down the Douro and we got whisked to another amazing view point for a further celebratory drink! Thiago was very informative and so pleasant to be around.

Quality of Experience

Guides, Drivers and Staff

Transport

We spent nine days in Ireland with everything planned and booked by Austin. It was a great trip! The location of all of our hotels was perfect. He had great recommendations for sites to see and restaurants to check out. We had no problems with anything. I would highly recommend working with Austin and Kimkim. We will definitely be using Kimkim in the future. It was so nice to work with a local travel agent when traveling international.

Hotel Review

Doolin Inn

Doolin, Co. Clare

This was such a great location for Cliffs of Moher. We left our hotel and hit the trail that was two minutes away. Easy walk to restaurants and pub as well. The staff was very friendly and helpful. Highly recommend Doolin Inn if in the area. Rooms were wll equiped with everything you could need. The view from our room was picturesque.

Authenticity & Character

Location

very close to restaurants, pubs, and Cliffs of Moher

Staff

The lady at the front desk was so helpful and friendly. Answered all our questions and made sure we had everything we needed.

Cleanliness & Comfort

Activity Review

Clare Hike, Doolin to Lahinch via Cliffs of Moher

Ireland

Highly recommend the 2.5 mile hike that lives from Doolin Inn. We were the only people on the trail. The views the entire hike were breath taking. The trail is well maintained and easy for hikers of all levels.

Quality of Experience

We were very disappointed that about 10 days before our trip, our hotel in Cinque Terre was downgraded significantly. The only way I was notified was when our final travel documents and train tickets were sent to us via email, there was one small line in the itinerary that said "Hotel changed to....." Then the description proceeded to describe the other, nicer hotel we had supposedly booked at for the agreed-upon price. When we attempted to reach Matthew multiple times and ways, we got no reply. Thus for our honeymoon delayed from 2020, 3 nights out of 7 were at a very average hotel. As 50-something professionals, we would not have chosen that hotel for our honeymoon. Also, when we got to Rome for our "VIP tour," with a private tour guide, we had to wait in line for over 30 minutes and I noticed our guide had tickets that said "last minute tickets." We had planned this trip for over 2 years, so there shouldn't have been any "last minute" tickets at all. Our guide, while nice and funny, had only a 6/10 command of English (acknowledging his English is better than my Italian, but for a tour guide.....) Some questions he simply didn't answer because he didn't understand. We used Google translate when necessary. On the plus side, Sabrina, from KimKim in the US, did try to rectify the situation for us and did comp us a meal out for the less than great service provided by Matthew and Bellarome travel.

We had a 30 day trip so it involved quite a few hotels. We loved the variety of places that were selected and really enjoyed all the locations. Our guide in the Caingorms Steve Beddick was excellent. He had great knowledge of the history and the wildlife in the area. Our guide Chris on the Isle of Lewis was equally as exceptional and provided an excellent tour. Our accommodations in Lewis the Broad Bay House was one of our favorite locations. The Inn keepers were very skilled and provided a relaxing stay. The activities that were scheduled for us were all interesting and enjoyable. I wouldn’t have left any of them out. There were a few hiccups but someone was available to put things right cheerfully and in good order. You provided what we hoped for, a trip of a lifetime and we made many memories that we will cherish.

We had a wonderful trip to Spain planned by Yuri! We visited Madrid, Barcelona, and Costa Brava. Starting in Madrid, our favorite places were: Retiro Park and the Palace. We had wonderful, private palace tour with Enrique. He shared so much history with us!
Our time in Barcelona was amazing! We were lucky enough to have private tours of the Gothic Quarter and Sagrada Familia. Both tours were insightful and we learned so much. It was also nice to have some free time on our own in Barcelona. One evening we had a sunset cruise which was absolutely a fantastic adventure- we enjoyed every moment.
Our time in Montserrat was unforgettable with a hot air ballon ride with Kon-Tiki. This excursion was completely worth getting up early! :) We enjoyed the hot air balloon ride, and the trip to Montserrat.
After being on the go, it was nice to go at a slower pace on our own in Costa Brava. Yuri picked the perfect Hotel for us- Park Hotel San Jorge. We enjoyed the beach, pool, spa, and restaurants there. It was nice to unwind and enjoy the last few days of our Honeymoon.
Overall, we had the most amazing experience! It was so nice to have everything planned out for us. Kim Kim made it easy! We enjoyed having guided tours, but also having the flexible schedule to do things on our own too. It was such a nice balance. Our Honeymoon was a once in a lifetime trip and we had the best experience!

Hotel Reviews

Park Hotel San Jorge & Spa

Calonge

We loved our stay at the Park Hotel San Jorge! We enjoyed the beach, pool, spa, and restaurant. You cannot beat the fantastic views. From every corner of the hotel we we amazed at how beautiful the coast was. The pool chairs were so comfortable and had plenty of room. We also enjoyed having a massage outdoors. This hotel was so relaxing and comfortable.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

ICON BCN by Petit Palace

Barcelona

Wonderful hotel! We enjoyed our stay here. The room was spacious and very clean. The hotel staff went above and beyond to make our Honeymoon special. The daily breakfast was fantastic. The location is central to anything you'll do in Barcelona and if needed, taxis are affordable and not any trouble to get.

Authenticity & Character

Location

Staff

They gifted us Champagne for our Honeymoon- so sweet!

Cleanliness & Comfort

Petit Palace Posada del Peine

Madrid

This hotel was in the absolute best location in Madrid. We could literally walk to everywhere we wanted to go! Take a few steps and you are in Plaza Mayor with so many restaurants and shops. Our room was a little on the small side, but it was worth it for the location. Breakfast was very good and the staff was super friendly and helpful.

Authenticity & Character

Location

Fantastic location!

Staff

Cleanliness & Comfort

Activity Reviews

Private Extended Visit to Sagrada Família

Barcelona

We enjoyed the tour of Sagrada Familia. Our guide was so nice and knowledgeable!

Quality of Experience

Guides, Drivers and Staff

Private City Walk & Royal Palace Experience

Madrid

Enrique was very knowledgeable- we learned so much about the history in Madrid.

Quality of Experience

Guides, Drivers and Staff

Sunset Sailing in Barcelona

Barcelona

The sunset cruise was one of our favorite activities on the trip! It was absolutely beautiful!!

Quality of Experience

Guides, Drivers and Staff

Carlos was so nice!! He made sure we had a great experience!

Transport

Private Gothic Quarter Walk

Barcelona

Albert was a fantastic and knowledgeable guide. He was very passionate about the Gothic Quarter and we learned so much from him!

Quality of Experience

Guides, Drivers and Staff

Transport

Montserrat Day Trip with Hot-Air Balloon

Barcelona

This was a once in a lifetime experience! The Team made us feel comfortable and ready to fly! We enjoyed all of the views and appreciated the photos from the Hot Air Balloon Team.

Quality of Experience

Food

We did not receive lunch

Guides, Drivers and Staff

Transport

We have thoroughly enjoyed our holiday in Spain, expertly organised by Paty and backed up by all the wonderful drivers and guides. The countryside, the cities, the people and the food were most amazing. We especially loved the Cathedral of Seville and the Royal Alcazar, also the Alhambra Palace in Granada. We loved wandering the streets and enjoying the local food. Our drivers have all been punctual, courteous and efficient, and our guides have all been most engaging and enthusiastic. We would especially would like to mention Aldada, Lola and Alex who were all a delight to meet and who elevated our experience with knowledge, fun and laughter. They obviously love their jobs. The organisation and the communication from Paty and others has been most efficient. It was so good knowing that I could message her at any time if I had a question or a time delay and she would respond immediately. Hotels that were organised by Paty have been excellent, and the details given prior to checkin heightened the anticipation. We felt comfortable and secure with all the arrangements at all times and have fallen in love with Spain. Thanks to all.

Highlight of the experience:
- Meet & Greet responded fastly and efficiently when I needed to cancel and then shortly after rebook the whole trip because of a personal accident I suffered on the day I was supposed to fly to Italy. They were very understanding of the situation and reacted to my input as quickly as possible. Rosanna was the contact through all this challenge an she was very good.

Points for improvement:
- Cecilia took too long to disclose the names of the hotels for my appraisal. I became uncomfortable and decided to do my own research. I picked hotels for Rome and for Taormina, but when I communicated these to her she told me the hotels had already been selected and I would have to pay a penalty fee for changing hotels (even though she had not disclosed which hotels she picked at that time).
- In the Rome hotel, I asked Cecilia to make sure breakfast was added to the booking. After the booking was made I asked her to reconfirm breakfast had been added, which she did. When I finally received the detailed itinerary I discovered the breakfast had not been added after all. On the upside, after having been informed what happened (Cecilia was on holiday), Rosanna agreed that Meet & Greet would include breakfast and take care of the associated costs as compensation for Cecilia's mistake.
- The hotel in Sorrento was too far away from city center - I suppose this was intentional in order to provide the guest with a privileged view of the city, which in my case was not nearly worth it. I tried to walk to city center but the way there is not safe as there are no sidewalks and the pedestrians need to dispute space with cars on the road.
- Once again I felt that the travel plan was made by putting together pre-packaged activities, but apparently, there was no concern to see how these pieces would fit together, and how would the final product impact the user experience. As an example, for some activities hotel pick-up was included, while for others it was not. Because of the issue around the location of the hotel, transfers from and back to the hotel were important. I asked Meet & Greet and they said the reason for the disparity was the fact that the hotel pick-up was already included by a supplier of a certain activity, but the same did not happen in other activities. They therefore took no ownership of the user experience as if it were not their problem, just a matter of supplier selection.

Antonia is the absolute best travel agent ever! She planned every detail and tailored the trip to our needs. Her attention to detail is unrivaled.
Ivo from Octopus transportation drove us to all the destinations on time and in style. We felt very safe and at ease with him at the wheel.
Tour guide at Plitice was fantastic.
Tonche at Villa Toni, the nicest, friendliest man that I have ever met. He kept very good care us in Split.
Stipe our personal Skipper was amazing. Again, we felt safe and at ease while he steered the ship.
Josip, excellent and very knowledgeable tour guide in Hvar. We learned and saw all the wonderful places on the island.
I loved Hotel More. Friendly staff and gorgeous views.
Really everyone we interacted with in Croatia were amazing and we felt very well taken care of. I recommend kimkim travel to all my family and friends.

Hotel Reviews

Villa Toni Design Apartments

Split

Authenticity & Character

Location

Staff

Tonche is the nicest guy that I have ever met.

Cleanliness & Comfort

Manda Heritage Hotel

Zagreb

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Teatro Verdi Boutique Hotel

Zadar

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel More

Dubrovnik

Gorgeous hotel, stunning views!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Devecchi rooms

Hvar

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Private Walking Tour of Plitvice Lakes National Park

Croatia

Quality of Experience

⁹

Guides, Drivers and Staff

Transport

Full Day Private Boat Tour to Blue Lagoon & Island of Šolta

Croatia

Quality of Experience

Guides, Drivers and Staff

Transport

Hvar Half-Day Private Island Tour (Afternoon)

Hvar

There is so much more worth seeing on the island than just Hvar Town.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private Walking Tour of Dubrovnik

Dubrovnik

Quality of Experience

Guides, Drivers and Staff

Transport

We had an incredible experience in Croatia thanks to the amazing Antonia! Her planning, recommendations, and attention to detail ensured we had an unforgettable vacation that was completely stress free.
Hvar was our favorite location, but we enjoyed everywhere we visited. All of our booked experiences were excellent, but we’ve listed our three favorites below.
In Hvar, our guide Grgo took us on a private tour of the island, where we learned about the island’s history and the locals. We enjoyed his family’s natural wines in their Konoba with cheeses, meats, and olives, and were brought to a restaurant in Yelsa for a delicious seafood dinner. This was one of our very favorite things we did on the trip!
After arriving in Dubrovnik, we were taken by private driver to Ston (about an hour drive). There, we enjoyed the most beautiful scenery as were taken by boat to a floating bar. Unlimited fresh oysters, muscles, wine, and bread were prepared for us on the water. We enjoyed learning about the oyster farm and our guide even sent us home with the shells of the oysters we ate for crafting.
Sea kayaking in a small group around Dubrovnik’s city walls and local islands was so fun and beautiful. Our guide, Roger, was knowledgeable and friendly, and shared information with us about Dubrovnik’s history and natural beauty. We enjoyed snorkeling, swimming in caves, and catching some sun on the pebblely beaches.
Of all the food we ate in Croatia, our favorite meal was at Panorama in Dubrovnik. Antonia helped us secure cable car tickets and a reservation along the fence, looking over the city at sunset. It was incredible. We were impressed by the service, cocktails, appetizers, and (of course) our meals! The sea bass was SO good.
All in all, an amazing trip. Thanks again to Antonia for the guidance and excellent support!

Hotel Reviews

Villa Toni Design Apartments

Split

We received the most warm and hospitable welcome at Villa Toni in Split! They took the time to review a map with us and make recommendations on where to go and what to see while we were there. We were very comfortable in the room and loved the walk ability to everything we wanted to see and do while there. Even the breakfast was excellent. We couldn’t believe how much food was prepared for us and how caring and attentive the staff were. Thanks for a great, comfortable stay Villa Toni!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Devecchi rooms

Hvar

We were so lucky to stay on the 3rd floor at Devecchi Rooms. The suite was very comfortable and the view from the balcony was amazing. Everything was within walking distance and Devecchi Rooms is in the perfect location - in the middle of everything, but also on a relatively quiet street! We were so impressed that they pre-packaged a breakfast for us the morning of checkout, even though we were leaving prior to breakfast service starting. The service was friendly and they were very accommodating! We had an excellent experience staying here and would recommend to others!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel More

Dubrovnik

Hotel More in Dubrovnik was stunning. I was initially skeptical about the location, as it was not walking distance to downtown, but wow - I am SO glad we stayed here instead of in the immediate downtown area. The hotel was beautiful and the sea view from our balcony was unforgettable. The breakfast service, cave bar, pools, and cocktail/dessert bar made the stay extra enjoyable. We could have spent an entire day at Hotel More, just enjoying the amenities, and been totally satisfied. Would highly recommend!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Hvar Half-Day Private Island Tour (Afternoon)

Hvar

We can’t say enough about this experience. We loved meeting Grgo and learning about the island and it’s history. We enjoyed driving views, seeing abandon towns, walking through charming little cities, and tasting delicious wines in an authentic family Konoba. The evening was topped off with a seafood dinner at a lovely local restaurant in Yelsa. We would highly recommend this experience to travelers! It was truly unique and something we’ll never forget. Thank you Grgo for your hospitality and guiding!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Full Day Boat Tour to Blue Cave & Pakleni Islands

Croatia

We enjoyed this tour and we had a great, friendly captain. The sites we visited were beautiful and we enjoyed swimming and snorkeling. The blue cave was amazing - worth the wait (~20 minutes), and there’s a bar there! All in all, I’d recommend a half day instead of a full day tour. It was a long day by the end.

Quality of Experience

Guides, Drivers and Staff

Ston Oysters Experience & Wine Tasting

Croatia

This is one of our favorite things we did on our entire trip. The floating oyster bar was so unique and in such a beautiful location. Oysters are great in any setting, but this was truly unforgettable! We had unlimited oysters, muscles, wine, and bread. Our guide even boiled our oyster shells after we told him we wanted to save some and bring them home. We told us how we can preserve them and taught us all about the oyster farm and the local town (Ston). To top off the excursion, the wine tasting with Josip at Milos was incredible. The wines were so complex and delicious, with such a range in flavor and style. We even decided to buy some to have shipped home to the USA. Worth it! Would highly recommend!

Quality of Experience

Guides, Drivers and Staff

Transport

Dubrovnik Sea Kayaking

Dubrovnik

Sea kayaking was a trip highlight in Dubrovnik! We loved being out on the water, viewing the city walls from the sea, and learning about the city from our guide. It was super fun to explore caves, swim and snorkel, and get a little work out in too!

Quality of Experience

Guides, Drivers and Staff

Transport

Overall a great trip and your recommendations of places to visit and tour guides to use were excellent. Particularly liked the Duro Valley and Belman tours as the guides did a great job ensuring that we saw the best attractions without wasting time in long lines. Pickup and drop off at the airport and hotel was fairly seamless and our driver got us right to the baggage drop off before sending us on our way.

Would certainly utilize Kim Kim again on our next trip. So much time and energy is saved by having the private tours and destinations prearranged.

Thanks for all the assistance in making our Portugal trip a memorable one.

Activity Reviews

Day Excursion to Douro Valley: Wine Tasting & River Cruise

Porto

Fantastic views and Rui made the trip extra special with stops at Port tasting and lunch at locations off the tourist trail that were amazing.

Quality of Experience

Guides, Drivers and Staff

Knowledge of the area, wines, and personality

Transport

Private Day Excursion: Sintra, Cascais & Estoril

Portugal

Marta did a great job bringing us to the best locations to visit while still showing us the big attractions. Loved the lunch with locals and the knowledge Marta shared throughout the day.

Quality of Experience

Guides, Drivers and Staff

Transport

The trip overall was great, and we will come back for sure. The two challenges I had were as follows:
1) Hotels and rooms were good, but not great (except on Westman island). I would have gladly paid more for nicer rooms, and thought I had communicated that.
2) My biggest frustration was with the glacier hike and ice cave tour was the size of the group. I explicitly asked for a maximum of 6-8 in tour, and there were 13 and 24 respectively! I was told they would be,, yet the groups were too large slow, and far less enjoyable. They both offered private tours which would have been much better and I will do on the next trip.

KimKim took the worry out of planning our trip to Colombia. Our local specialist, Wendy, was always accessible and did a wonderful job coordinating all of our city-to-city flights, ground transportation, and excursions (including local English speaking guides at each destination). My family visited Bogota for two days (visiting Museo del Oro, Museo Botero, Cerro de Monserrate, Catedral de Sal, and Andres Carne de Res Chia), Eje Cafetero for 3 days (visiting Cafe La Morelia coffee farm, Valle de Cocora horseback riding and hiking, Finlandia, Salento, and Panaca) and finally, Cartagena for 2 days (visiting Castillo de San Felipe de Barajas, Convent of Santa Cruz de la Popa, Getsemani, the walled city, Baru & Isla Rosario). It was a FABULOUS trip celebrating our 10th wedding anniversary -- and we will never forget it!

Our only two complaints were (1.) visiting the "Encanto House" in Finlandia --which was not a house at all & was very under-whelming!) and (2.) Our trip to Baru and The Rosario Islands which took far too long to get to (over 5 hours). We let our specialist, Wendy, know about these two complaints and she was very apologetic & did her best to rectify the problems.

We will definitely use KimKim again inthe future and recommend to family & friends!

It's been years since we used a travel agent. We are confident & regular international travellers, and well used to booking our own flights, hotels, restaurants and so on. But when we decided to visit Croatia, we realised we needed a bit of extra help. The country was unfamiliar, our plans slightly complicated, and we wanted to pack a lot into our two week trip. And having been denied a decent holiday for a couple of years, we wanted this one to be special.

So we chose Kim Kim. And boy was that a good decision! We were blown away by the personalised planning, the thought, the attention to detail. Right from the first tentative thoughts about where to go to the last airport cab, Kim Kim made sure everything was seamless.

The whole process feels really personal, right from the start. They work hard to tailor the trip to your individual needs, and take a lot of trouble going back and forth to get it right. And the web interface and the app that help you to keep track of your plans, not only before but during your trip, are very slick and user friendly. Little details like being able to download ferry tickets directly onto your phone make things very smooth.

But the thing that really made a difference was having one person looking after us throughout. Antonia, our local specialist, was AMAZING! To be honest, I was a bit sceptical at first about how much personal contact we would really get once the plans were finalised and the trip paid for. But Antonia was there by our side (virtually at least) every day of the trip, messaging us each morning to remind us of our plans, sorting out things like restaurants, trips and even laundry. As my wife said, it was like having a butler!

This probably wasn't the cheapest way to travel, but it was the best. We packed so much in, and had so much fun, with so little hassle. We will definitely be going back to Croatia, which may well be our new favourite destination, and we will definitely use Kim Kim again.

Les

Hotel Reviews

Manda Heritage Hotel

Zagreb

Great base for exploring the centre of Zagreb. Everything you need within walking distance.

Authenticity & Character

Nice mini-suite/apartment feel. Good in-room breakfast.

Location

Short walk to the upper town area and the main square.

Staff

Cleanliness & Comfort

Spacious living room

Teatro Verdi Boutique Hotel

Zadar

Lovely little boutique hotel, very central. Only a short walk from "The Best Sunset in The World" and the Sea Organ. Great breakfast.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Heraclea Luxury Heritage Accommodation

Hvar

Beautiful apartment right in the very centre of town. A stones throw from the harbour. Lovely design. And the host was amazingly helpful, even arranging for our laundry to be done free of charge! Will definitely visit again.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

byGrace Apartments

Split, Dalmatia

Beautiful apartment, right in the middle of Diocletian's Palace! Lovely design. Didn't want to leave.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Aminess Liburna Hotel

Korčula

Authenticity & Character

Location

Short walk to the old town along the seafront (13 minutes)

Staff

When my wife had a minor accident, the receptionist rushed and did an excellent first aid job!

Cleanliness & Comfort

Hotel Neptun Dubrovnik

Dubrovnik

Slightly out from the old town, but cabs are plentiful (including Uber), so no problem. Part of a modern resort complex with several hotels, restaurants, bars and pools clustered together. That would not normally be our taste, but it is very tastefully done, and it means you have a range of places to eat, drink and so on. Great facilities. Shame we were only there for a short visit! Oh, and the most AMAZING sea views!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Private Walking Tour of Plitvice Lakes National Park

Croatia

Great tour of the lakes and waterfalls. It's a stunning location, very instagrammable. Our guide was great, and tailored the walk to the weather and our needs. It clearly gets very crowded there during normal times, but it wasn't too bad when we went, since Asian tourists have still not returned yet.

Quality of Experience

Guides, Drivers and Staff

Transport

The driver who took us from Zagreb to the lakes and then on to Zadar was great.

Full Day Private Boat Tour to Blue Lagoon & Island of Šolta

Croatia

A great day round the Islands. A wonderful fish lunch at a beautiful little harbour. Fantastic swimming, including a chance to snorkel over a wreck. Our skipper really looked after us.

Quality of Experience

Guides, Drivers and Staff

Transport

Sea Kayak Tour on Korčula

Korčula

Our first experience of sea kayaking, and a great place to do it. Sea was utterly calm. Kayaking was just the right balance of challenging and do-able (we are a middle-aged couple with a teen, and not very sporty). Loved the little islands, including one recently visited by both Beyonce and Bill Gates, tasting the local snacks and wine, and seeing the deer on the Monastery Island.

Quality of Experience

Guides, Drivers and Staff

Transport

Speedboat Taxi Transfer or Catamaran Ferry to Mljet Island, Explore at Leisure

Korčula

Beautiful place. Having got the ferry to the Island, we walked to the Big Lake and got a little ferry to the Monastery Island (an island within an Island!) and back. Then rented bikes and cycled around. Finished with an early dinner by the harbour.

Quality of Experience

Guides, Drivers and Staff

Transport

Elafiti Islands - Private Half Day Speedboat Tour

Dubrovnik

Great trip round the islands near Dubrovnik. Various chances to swim, including swimming into two sets of sea caves, which was awesome! Our skipper got us to the Blue Cave before the crowds, and I have to say swimming into it was an amazing experience. A little nervy, but definitely worth it!

Quality of Experience

Guides, Drivers and Staff

Transport