Kimkim Trip Reviews for Japan

4.6
Based on 266 ratings
Read 266 verified reviews by travelers who booked their trip to Japan on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Exceptional Service and Local Insights!
Japan | Nov 15 - Nov 23, 2024

Kim
Kim R.
Keller, TX | Reviewed on Nov 25, 2024
Cory was absolutely wonderful throughout our trip. It's such a blessing to have someone local guiding you, as they truly understand the little nuances that first-time visitors might miss. Cory's advice to grab a bento box from a specific spot to which side on the train to sit on to see Mt. Fuji, and suggestions for great lunch spots made our experience even more special. From the beautiful kimono tea ceremony to shopping in Ginza and exploring the breathtaking shrines, we loved every... Read more

Cory was absolutely wonderful throughout our trip. It's such a blessing to have someone local guiding you, as they truly understand the little nuances that first-time visitors might miss. Cory's advice to grab a bento box from a specific spot to which side on the train to sit on to see Mt. Fuji, and suggestions for great lunch spots made our experience even more special.

From the beautiful kimono tea ceremony to shopping in Ginza and exploring the breathtaking shrines, we loved every moment. Cory’s attention to detail and thoughtful recommendations helped us fully embrace the culture and kindness of the people. We are incredibly grateful for Cory’s assistance from start to finish, making this trip unforgettable.

Thank you, Cory, for going above and beyond!

Hotel Reviews
Mitsui Garden Hotel Otemachi / Tokyo
Tokyo

Our stay at the Mitsui Garden Hotel Otemachi was absolutely delightful. The staff were so kind and welcoming, and the rooms were spotless and comfortable. The breakfast was a highlight for us—my husband is still raving about the egg sandwich, calling it the best he’s ever had in his life (and he’s not easy to impress, lol!). The location was perfect; we could easily walk to different areas, grab snacks, and explore the city. When we visit Tokyo again, we’ll definitely stay here and recommend this hotel to all our friends. Thank you for making our trip so memorable!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji
Kyoto

A Tranquil and peaceful experience that we loved! Our stay at the Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji was amazing! The calm and serene atmosphere inside the hotel was incredible, and the traditional Japanese-style bathhouse was such a unique and fantastic experience. When we were tired from a long day of fun, we would go there. The rooms were spotless and perfectly prepared for us, making our stay comfortable and relaxing. The location was ideal—just a short walk to great food and shopping. One of the highlights was stepping outside to find a charming local business with a Kyoto coffee truck run by the sweetest guy serving absolutely delicious coffee. We absolutely loved our stay and can’t wait to return!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
remm plus Ginza

The Remm Plus Hotel was an ideal choice for our trip. The location couldn’t have been better—right in the heart of the shopping district! The rooms were cozy, spotlessly clean, and ready for us upon arrival, which made for such a smooth check-in experience. The breakfast was great, with plenty of options to choose from. We also loved how easy it was to step outside the hotel and find delicious food nearby. The automatic check-in process was modern and convenient, and the staff was absolutely amazing. When we needed extra assistance, they were quick to accommodate us with such kindness and professionalism. We would definitely stay here again and highly recommend it to anyone visiting the area!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Shibuya Bar Hopping Night Tour in Tokyo
Shibuya Bar Hopping Night Tour in Tokyo
Tokyo

We had an incredible time on the Shibuya Bar Hopping Night Tour, and our tour guide, Masa, made the experience truly exceptional. He ensured that everyone in the group felt included, engaged, and comfortable throughout the evening. Our 22-year-old son and his friends especially loved the tour, but we also found it to be a fantastic experience. Masa’s deep knowledge of the area and his insights about Tokyo’s nightlife were invaluable. This tour is perfect for your first or second night in the city because it helps you get a feel for the local spots and plan where you might want to visit again later. The places we visited were unique and authentically local, which was exactly what we were hoping for. While there were plenty of fried food options available—which many people would enjoy—we personally would have preferred a bit more variety. That said, it didn’t take away from how much we loved the experience overall. If you’re looking for a night of great drinks, fun exploration, and learning about Tokyo’s vibrant nightlife, this is an absolute must-do. We’d gladly do it again!

Quality of Experience
Guides, Drivers and Staff
Transport
Traditional Japanese Tea Ceremony with Kimono Wearing (Higashiyama)
Traditional Japanese Tea Ceremony with Kimono Wearing (Higashiyama)
Kyoto

A beautiful cultural experience for everyone. The Traditional Japanese Tea Ceremony with Kimono Wearing was an unforgettable experience. My family joined me, and although the boys participated to indulge me, they ended up learning so much about the art of tea making, the culture, and, of course, the beauty of wearing kimonos. Personally, I enjoyed this—it made me wish I had someone to style my hair and dress me every day! The atmosphere was serene, and the attention to detail was impressive. We arrived a little early and had time to visit a nearby coffee shop, which turned out to be amazing—such a charming area with a great vibe. This experience was a wonderful opportunity to learn, connect, and grow together. I highly recommend it to anyone wanting to explore and appreciate Japanese culture in an authentic and meaningful way.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Mount Fuji Trip with English Speaking Guide
Private Mount Fuji Trip with English Speaking Guide
Tokyo

Here’s a polished version of your review for the Mount Fuji Trip with an English-speaking guide: Although I wasn’t able to attend the Mount Fuji trip, the others in our group had a fantastic time. While they were a bit bummed that it was too overcast to see Mount Fuji itself, they thoroughly enjoyed exploring the surrounding areas. The guide was excellent—knowledgeable, engaging, and helpful throughout the trip. They made sure the group had a great experience, providing interesting insights and ensuring everyone felt comfortable. The other locations visited were beautiful and offered a wonderful glimpse into the region's culture and scenery. Overall, it was a memorable trip that everyone appreciated, even with the cloudy weather. I’d definitely recommend this tour for anyone visiting the area—it’s worth it for the experience, the guide, and the chance to explore beyond just the iconic mountain.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Cory Varga
Cory
Cory Varga
Local specialist in Tokyo | Replied on Nov 25, 2024
Dear Kim, Thank you so much for your kind words! It was an absolute joy to help make your trip special and memorable. I'm thrilled to hear you enjoyed the bento box recommendation and caught that perfect view of Mt. Fuji—it’s those little moments that make traveling so magical. It’s wonderful to know that the tea ceremony, Ginza shopping, and the stunning shrines resonated with you. Japan’s beauty and culture truly shine through in experiences like those, and I’m so glad I could help you... Read more

Dear Kim,

Thank you so much for your kind words! It was an absolute joy to help make your trip special and memorable. I'm thrilled to hear you enjoyed the bento box recommendation and caught that perfect view of Mt. Fuji—it’s those little moments that make traveling so magical.

It’s wonderful to know that the tea ceremony, Ginza shopping, and the stunning shrines resonated with you. Japan’s beauty and culture truly shine through in experiences like those, and I’m so glad I could help you discover them.

Your appreciation means a lot, and I’m grateful I could be part of your journey. Wishing you many more incredible adventures ahead! If you ever decide to return, I’d be delighted to assist again. 😊

Excellent execution of less than optimal planning
Japan | Oct 27 - Nov 11, 2024

M
Margalit Z.
Sarasota, FL | Reviewed on Nov 22, 2024
Too many iterations that required repeated checking and input on my part. Most private guides did not speak English well enough, the only one that was fluent as well as knowledgeable was Hector (our guide in Kyoto). Several mid day train’s bookings needed to be changed to earlier in the day, as the original timing didn’t make sense. While planning was less than perfect, Sandy’s execution and daily follow up was excellent. Read more

Too many iterations that required repeated checking and input on my part. Most private guides did not speak English well enough, the only one that was fluent as well as knowledgeable was Hector (our guide in Kyoto). Several mid day train’s bookings needed to be changed to earlier in the day, as the original timing didn’t make sense. While planning was less than perfect, Sandy’s execution and daily follow up was excellent.

Activity Review
 Mt. Koya and Temple Stay Experience
Mt. Koya and Temple Stay Experience
Mount Koya

Amazing visit to the open cemetery and shrine; very enjoyable (including meals) and educational experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Nov 28, 2024

Dear Margalit,

Greetings from Sandy.Thank you for your thoughtful feedback. We appreciate your insights regarding the planning process. We're glad to hear that Hector provided an excellent experience in Kyoto with his fluency and knowledge. We understand the importance of efficient scheduling and will work to improve our coordination for future trips. It's great to know that my execution and daily follow-up met your expectations. Your comments help us enhance our services, and wish you a better experience on your next journey.

Warm regards as always,
Sandy

Amazing Trip Thanks to KimKim
Japan | Nov 10 - Nov 20, 2024

Joseph
Joseph F.
Chicago, IL | Reviewed on Nov 21, 2024
We had a fantastic time in Japan and owe it all to Shona and the KimKim team. KimKim found the perfect balance for us. The hotels, guides, transportation, and sights were exactly what we wanted. We didn't have a good idea of how to tackle this ourselves since it was our first trip to Japan, and Shona guided us through the options of sights and activities, hotel service levels, guides and time on our own, and everything else. We were able to select options and hotels based on our budget,... Read more

We had a fantastic time in Japan and owe it all to Shona and the KimKim team. KimKim found the perfect balance for us. The hotels, guides, transportation, and sights were exactly what we wanted. We didn't have a good idea of how to tackle this ourselves since it was our first trip to Japan, and Shona guided us through the options of sights and activities, hotel service levels, guides and time on our own, and everything else. We were able to select options and hotels based on our budget, and the choices she helped us make turned out to be exactly what we were looking for. Everything ran perfectly, and we felt completely covered in every respect. We literally would not change a thing about the trip, and came away loving Japan.

Hotel Reviews
UNO HOTEL
Okayama, Tamano

Great alternative for those unable to stay on Naoshima island. Excellent facilities, and across the street from the ferry. Wonderful, friendly staff.

Authenticity & Character
It is a great modern hotel, with all the amenities.
Location
across the street from the ferry
Staff
super helpful and friendly. Everyone spoke English
Cleanliness & Comfort
great modern rooms, super clean and well equipped.
Hotel New Otani Osaka
Osaka

Beautiful larger hotel. Very convenient for the Osaka Castle, and easy access for the city.

Authenticity & Character
nice and well appointed. Room got hot at night though.
Location
very close to the castle
Staff
very friendly and helpful.
Cleanliness & Comfort
Mikasa Ryokan
nara

Great hotel if you want the true Ryokan experience with public bath, futon sleeping and full Japanese meals.

Authenticity & Character
totally authentic in every way.
Location
easy access from Nara city
Staff
very friendly
Cleanliness & Comfort
very clean. you have to be ready to sleep on futons
THE SCREEN - Boutique & Luxury Design Collection -
Kyoto

Super cool designer hotel.

Authenticity & Character
unique designs, large rooms, well appointed.
Location
across from the castle, but off the busy street so it is quiet.
Staff
very friendly
Cleanliness & Comfort
very clean and comfortable, though seating in the room was very close to the floor, so not great for older people.
Shiba Park Hotel
Tokyo

great location, very attractive hotel, great service, great all around.

Authenticity & Character
Cool vibe, modern amenities, great mix of design and comfort.
Location
convenient, close to temples and activity, but super quiet on a side street.
Staff
unbelievably kind and helpful.
Cleanliness & Comfort
the rooms are smaller, but are very comfortable and well appointed. very clean and cool feel to it.
Activity Reviews
 Gion District and Nishiki Market
Gion District and Nishiki Market
Japan

this was our favorite day in Japan. The Market is awesome to experience, and the Gion district has the most authentic Japanese feel of anywhere we went.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Miyama Village Tour From Kyoto
Full Day Miyama Village Tour From Kyoto
Japan

Very interesting area to visit, but not worth the driving time unless you have time to spare. Just not enough to it.

Quality of Experience
Guides, Drivers and Staff
Transport
Enjoy a Full Day Tour in Nara
Enjoy a Full Day Tour in Nara
Nara

Nara is an exceptionally unique place. The Buddhist temple is enormous and amazing, and the Shinto shrine is incredibly beautiful. All the while you are sharing the space with deer who roam about town.

Quality of Experience
Guides, Drivers and Staff
Transport
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka

You have to do this if you are in the Osaka area. It is an amazing experience of sights, sounds, people and food.

Quality of Experience
Guides, Drivers and Staff
Ika was a fantastic guide.
Transport
Full day Tokyo city tour with Rikugien Garden
Full day Tokyo city tour with Rikugien Garden
Tokyo

Our itinerary of the Rikugien Garden, the Ginza district and the sky tower was perfect. Great launch into the Tokyo experience and fascinating to see.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day City Tour with  Osaka Castle
Full Day City Tour with Osaka Castle
Japan

Wonderful last day in Japan. The Castle is a fascinating history lesson and magnificent to see. The Peace memorial is moving and interesting. Walking the streets and shops was wonderful.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Nov 24, 2024
Dear Joseph, Hope you are doing great.Thank you so much for your kind words. We are so pleased to hear that you had a fantastic time in Japan and that our team and I were able to help you create such a memorable experience. It's wonderful that you found the perfect balance of hotels, guides, and sightseeing that suited your needs. We always strive to provide personalized support and it's great to know that our guidance made a difference for you. We're delighted that everything went smoothly... Read more

Dear Joseph,

Hope you are doing great.Thank you so much for your kind words. We are so pleased to hear that you had a fantastic time in Japan and that our team and I were able to help you create such a memorable experience. It's wonderful that you found the perfect balance of hotels, guides, and sightseeing that suited your needs. We always strive to provide personalized support and it's great to know that our guidance made a difference for you. We're delighted that everything went smoothly and that you left with a love for Japan. Thank you again for sharing your experience, and we hope to assist you on your future adventures.

All the best,
Shona

Disappointing
Japan | Nov 3 - Nov 17, 2024

P
Paul R.
Sun City West, AZ | Reviewed on Nov 19, 2024
We chose to use KimKim for our second time since we had an an amazing ttrip with KimKim in Italy last year, May 2023. All of our expectations were met and we thought we would have the same experience this year with our trip to Japan. Unfortunately, this was not the case. From the moment, we arrived in Tokyo, there were problems. They were as follows: 1. The room in our Tokyo hotel was small and totally outdated for a 4 star hotel. The bed was small and up against the wall which only... Read more

We chose to use KimKim for our second time since we had an an amazing ttrip with KimKim in Italy last year, May 2023. All of our expectations were met and we thought we would have the same experience this year with our trip to Japan. Unfortunately, this was not the case. From the moment, we arrived in Tokyo, there were problems. They were as follows:

1. The room in our Tokyo hotel was small and totally outdated for a 4 star hotel. The bed was small and up against the wall which only allowed us to enter the bed from one side. Needless to say, this was a major inconvenience as we had to climb over each other to get into bed. We contacted Asia Highlights and they rectified the situation the next day by moving us to another room which was bigger and more modern. This was the type of room we were expecting from day one. We spent 5 nights in this hotel.
2. Our guide for Tokyo was extremely poor. He was supposed to contact us the night before
to make arrangements about when and where to meet the next day. We did not hear from him until we decided to contact him. Not a great first impression. Once we met him, Carter, we realized there was going to be a language barrier. His English was poor and his understanding of English was just as poor, making communication a challenge. He was very inexperienced an did not know the logistics of being a good guide. He lacked the knowledge and expertise of a guide and really did not not make our visit to Tokyo enjoyable. We kept giving him the benefit of the doubt, but his performance was sub par.
3. When we arrived in Hiroshima, we met our driver at the train station who would take us to our hotel. Unfortunately, the 10 minute drive to the hotel took 1 hour because the driver did not know where he was going. Again, a real lack of communication.
4. Finally, at our hotel in Osaka, we came across the same problem with our room as we did in Tokyo. The room was again small, bed to one side and the room was very dated. This time, we could not change rooms because all of the rooms were booked. Not pleasant. We are seasoned travelers and these accommodations were unacceptable.

On a positive note, we were extremely pleased with our guide, Ho. (Kyoto to Osaka) He was a true professional and paid strict attention to detail. He made the rest our trip very enjoyable. He made changes to the itinerary as he saw fit and always took our needs into consideration when planning the days ahead. Asia Highlights also tried to make accommodations and were responsive to our many messages back and forth but it really did not make up for the poor execution of this trip. We booked this Trip last December and this should have given them ample time to provide us with the best experience possible. As the company that represents them, a better vetting process should be in place. In conclusion, this trip was highly disappointing.

Local specialist: Alisa Liu
Alisa
Alisa Liu
Local specialist in Japan | Replied on Dec 06, 2024
Thank you for taking the time to write and share your experience. We are deeply sorry that your recent visit to Japan with us did not match the high standards of your previous experience in Italy. Upon your arrival, we should have provided better representation, and unfortunately, we fell short, not only at the beginning of your trip but throughout various sections of it. What was meant to be a stress-free and exciting adventure for you turned out to be the opposite. We sincerely apologize... Read more

Thank you for taking the time to write and share your experience. We are deeply sorry that your recent visit to Japan with us did not match the high standards of your previous experience in Italy.

Upon your arrival, we should have provided better representation, and unfortunately, we fell short, not only at the beginning of your trip but throughout various sections of it. What was meant to be a stress-free and exciting adventure for you turned out to be the opposite. We sincerely apologize for the inadequate planning and communication that led to a misunderstanding of your needs, interests, and expectations.

The issues you highlighted, from the accommodation room arrangements to the guide and driver's abilities, should have been better verified by us. We greatly appreciate your feedback and will do our best to ensure that these areas are better managed in the future.

It was a very well planned trip. Sandy and h...
Japan | May 10 - May 24, 2024

Al
Al B.
Los Altos, CA | Reviewed on Nov 18, 2024

It was a very well planned trip. Sandy and her team were always available to assist us during the trip. The only thing we will possibly do different will be to not carry all our luggage to Mount Koya or Koyasan.

Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Nov 28, 2024

Dear Al,

Hope you are doing great. Thank you so much for your kind words.We're thrilled to hear that you enjoyed your trip and found everything well planned. It's great to know that my team and I were able to assist you throughout your journey. We appreciate your feedback about the luggage, and we'll keep that in mind for future travelers. We hope to welcome you back on another adventure soon.

Warm regards from Asia,
Sandy

Great trip, but our trip coordinator was slow.
Japan | Nov 8 - Nov 16, 2024

C
Christian K.
Atlanta, GA | Reviewed on Nov 18, 2024
Great trip, but our trip coordinator was slow to respond more than once. Unfortunately, we had a flight delay on the way over, which resulted in us arriving a day late. We were charged for the first night in the hotel. Kim Kim said they would refund half of the hotel price. Shinkansen tickets (Tokyo to Kyoto) were supposed to be at 1100. We planned a tour in Kyoto based on that time. Unfortunately, we received a message from Shona the day before with tickets that were at 1200. ... Read more

Great trip, but our trip coordinator was slow to respond more than once.

Unfortunately, we had a flight delay on the way over, which resulted in us arriving a day late. We were charged for the first night in the hotel. Kim Kim said they would refund half of the hotel price.

Shinkansen tickets (Tokyo to Kyoto) were supposed to be at 1100. We planned a tour in Kyoto based on that time. Unfortunately, we received a message from Shona the day before with tickets that were at 1200.

The evening before the transfer to Kyoto, we tried to change the ticket ourselves (at the station) to 1100, but this was not possible because Kim Kim did not provide the original email that issued the tickets (Kim Kim only provided the attachments). So we messaged our coordinator, Shona. She answered that she would follow up before 10 AM the next day (the day of the tickets). Next day…No answer at 10. Shona responded at 1010 that she would confirm it for us right away. Nothing back until 1040, asking if we were at the station…(we had been there since 9:30) .

At 9:55 we got a message from the emergency coordinator, Heidi, asking (again) if we were at the station. By then, it was too late to have the tickets changed to 10:00. Heidi provided a transfer for us to the our planned tour directly from the station in Kyoto. Overall, a last minute save, but this whole thing was really annoying. For whatever reason, Shona was unable to respond quickly on what should have been a fairly easy change, with plenty of lead time to fix.

Overall, we thoroughly enjoyed the trip. Our tour guides Ayumi (Tokyo), Seiya Maegawa (Kyoto), and Luna (Osaka) were AMAZING.

We would certainly go to Japan again, to see more of the country, but I would be hesitant to use KimKim again due to the coordination issues we experienced.

Hotel Review
Hotel Vischio Kyoto by GRANVIA
Kyoto

AMAZING BREAKFAST!! Great location, right next to the Kyoto station.

Authenticity & Character
Location
Right next to the Kyoto station
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Kyoto

Our guide, Seiya Maegawa, was FANTASTIC. He shared so much detail about each place we visited. Very personable, and just did a wonderful job bringing each place to life that we visited.

Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo Highlights Day Tour with Tsukiji Outer Fish Market
Tokyo Highlights Day Tour with Tsukiji Outer Fish Market
Tokyo

Ayumi did a wonderful job ! She asked us about our preferences before we left on the tour, and did a great job sharing Tokyo with us!!

Quality of Experience
Guides, Drivers and Staff
Ayumi is a WONDERFUL tour guide. She speaks English very well, and was very personable.
Transport
Ayumi came prepared with a day pass for the trains for each of us. She did a wonderful job teaching us how to navigate the public transportation system in Tokyo.
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Japan

Great food and a wonderful tour guide! The only thing I’d change… We ended up missing out on Soba at the end because the other members of the group had eaten too much at the first two restaurants. We would have liked to have tried it (we still had room), but the tour ended.

Quality of Experience
TASTY FOOD!!
Guides, Drivers and Staff
Luna did a wonderful job.
Transport
The meeting point is in a very loud location (at the entrance to a train station). We had a hard time hearing our guide until we were away from under the train tracks.
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Nov 20, 2024
Dear Christian, Greetings from Shona.Thank you for sharing your feedback regarding your trip. I'm glad to hear that you enjoyed your overall experience and that your tour guides were exceptional. However, I sincerely apologize for the inconvenience caused by the train tickets.Due to my oversight, we did not notice and change the train ticket time in time. Fortunately, your prompt reminder gave us the opportunity to make amends, avoiding any impact on your upcoming tour.We appreciate this a... Read more

Dear Christian,

Greetings from Shona.Thank you for sharing your feedback regarding your trip. I'm glad to hear that you enjoyed your overall experience and that your tour guides were exceptional. However, I sincerely apologize for the inconvenience caused by the train tickets.Due to my oversight, we did not notice and change the train ticket time in time. Fortunately, your prompt reminder gave us the opportunity to make amends, avoiding any impact on your upcoming tour.We appreciate this a lot.

Thank you again for your input, and wish you and your family happy all the time.

Best regards as always,
Shona

Nice trip to Japan November 2024
Japan | Nov 4 - Nov 15, 2024

W
Wayne H.
San Jose, CA | Reviewed on Nov 16, 2024
Leny did an amazing job setting up our trip and our trip schedule. She was attentive throughout the trip and easy to communicate with throughout the trip. Leny added Google maps for us to assist us getting around. Leny also saw that it was my wife’s Birthday during the trip and arranged for some memorable surprises for her. We would highly recommend using Leny to plan a trip for a trip to Japan. Read more

Leny did an amazing job setting up our trip and our trip schedule. She was attentive throughout the trip and easy to communicate with throughout the trip. Leny added Google maps for us to assist us getting around. Leny also saw that it was my wife’s Birthday during the trip and arranged for some memorable surprises for her. We would highly recommend using Leny to plan a trip for a trip to Japan.

Hotel Review
Hakone Kowakien TEN-YU
Hakone

This hotel stay was one of the highlights of our stay in Japan. I would very highly recommend a stay here along with their Kaiseki dinner.

Authenticity & Character
Location
Quiet hotel surrounded by natural beauty.
Staff
Cleanliness & Comfort
Activity Reviews
Sayonara Japan!
Sayonara Japan!
Kansai International Airport (KIX)

The driver was on time and got us to the airport in plenty of time for our departure.

Guides, Drivers and Staff
Authentic Sumo Experience in Tokyo with Chanko-nabe Lunch
Authentic Sumo Experience in Tokyo with Chanko-nabe Lunch
Tokyo
Best Of Shibuya Food Private Tour - Evening
Best Of Shibuya Food Private Tour - Evening
Tokyo

Clara, our tour guide was amazing taking us around Shibuya to off the beaten path places to sample food.

Guides, Drivers and Staff
Full Day Nikko Tour from Tokyo with English Speaking Guide (Private)
Full Day Nikko Tour from Tokyo with English Speaking Guide (Private)
Japan

Very long day trip to Nikko. We went to a waterfall that was fogged in. Walked around town to a okay lake. The highlight was to the Nikko Toshogu Shrine.

Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo to Hakone Private Transfer: Mt. Fuji and Hakone Full-Day Tour with English-Speaking Driver
Tokyo to Hakone Private Transfer: Mt. Fuji and Hakone Full-Day Tour with English-Speaking Driver
Japan

Harry was fantastic

 Kyoto : Experience Tea Ceremony with a Maiko (Geisha) in a Premium course
Kyoto : Experience Tea Ceremony with a Maiko (Geisha) in a Premium course
Kyoto

Maiko was good but I would not recommend this venue or experience.

Quality of Experience
Guides, Drivers and Staff
Full day Osaka Food & Culture Tour with Government Licensed Guide (Private)
Full day Osaka Food & Culture Tour with Government Licensed Guide (Private)
Osaka

This tour was good but there actually was no food provided on this tour. That is the reason for 3 stars. It was history and culture tour only. The food portion was taking a 10 minute walk through Kuromon market.

Half-Day Tokyo Tour with English-Speaking Guide
Half-Day Tokyo Tour with English-Speaking Guide
Tokyo

Excellent day spent with Ritzuko. Very efficient

Full Day Kyoto and Nara Tour with English-Speaking Guide
Full Day Kyoto and Nara Tour with English-Speaking Guide
Japan

Good trip

Nishiki Market Delights: A Brunch Foodie Adventure
Nishiki Market Delights: A Brunch Foodie Adventure
Kyoto

Semi was an amazing guide who wanted us to sample all of the delights of Nishiki market followed by a nice lunch.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Nov 17, 2024

Hi Wayne and Melinda, welcome back home! thank you so much for sharing your experiences with me! Planning your trip was a real pleasure, and I’m happy to hear you enjoyed it to the fullest. Your feedback will help shape even better itineraries in the future. Wishing you an amazing adventure next time!

Best regards,
Leny

Our local guide was really good - kept us org...
Japan | Oct 15 - Nov 4, 2024

R
robin j.
Flagami, FL | Reviewed on Nov 15, 2024
Our local guide was really good - kept us organized, helped with restaurant planning, and good overview of places, e.g. shrines and traditional places. Read more

Our local guide was really good - kept us organized, helped with restaurant planning, and good overview of places, e.g. shrines and traditional places.

Hotel Reviews
Shibuya Stream Excel Hotel Tokyu
Tokyo
Hakone Kowakien Mikawaya Ryokan
Hakone

Lovely, traditional hotel with onsen but you have to be willing to cook your food - I think it's called Shabu shabu? Loved the onsen and wearing the traditional clothes for dinner.

karaksa hotel premier Tokyo Ginza
Minato-ku, Tokyo

Great location but didn't enjoy the breakfast delivered to your room. Sorry, but cold eggs are never good.

Local specialist: Kate Long
Kate
Kate Long
Local specialist in Japan | Replied on Nov 19, 2024
Dear Robin,
We appreciate you taking the time to share your experiences with us, and we value the feedback on the hotels you have stayed at. Staying at the Hakone Kowakien Mikawaya Ryokan sounds like a unique experience, especially dressing in traditional clothing for dinner, even though you had to cook your own food.
We were surprised to hear that the breakfast delivered to your room at the Karaksa Hotel Premier Tokyo Ginza was cold; that certainly wouldn't be an ideal way to start the day....
Read more

Dear Robin,
We appreciate you taking the time to share your experiences with us, and we value the feedback on the hotels you have stayed at. Staying at the Hakone Kowakien Mikawaya Ryokan sounds like a unique experience, especially dressing in traditional clothing for dinner, even though you had to cook your own food.
We were surprised to hear that the breakfast delivered to your room at the Karaksa Hotel Premier Tokyo Ginza was cold; that certainly wouldn't be an ideal way to start the day. However, we are glad to know that you found the location to be excellent. Like all feedback regarding hotels, we will re-evaluate these aspects, as we understand that comfort and location are important to all our clients.
Thank you also for your comments about Gary, who was knowledgeable about the sites you visited and helped ensure you had a wonderful time.
Kate

My trip to Japan was awesome.
Japan | Oct 2 - Oct 22, 2024

S
Stephanie R.
Ashburn, VA | Reviewed on Nov 12, 2024
My trip to Japan was awesome. Eleanor, my representative from KimKim, worked hard to make sure that all of my wishes were included on my itinerary. I had a blast at the Sumo Wrestler stable, the hedgehog cafe, lacquer store where I was able to finish painting a design on a small tray, seeing the city of Sapporo from the top of the Olympic ski jump, and using my skills to find a particular restaurant in Sagamihara where I used to eat the most delicious gyoza many years ago. (And yes it is... Read more

My trip to Japan was awesome. Eleanor, my representative from KimKim, worked hard to make sure that all of my wishes were included on my itinerary. I had a blast at the Sumo Wrestler stable, the hedgehog cafe, lacquer store where I was able to finish painting a design on a small tray, seeing the city of Sapporo from the top of the Olympic ski jump, and using my skills to find a particular restaurant in Sagamihara where I used to eat the most delicious gyoza many years ago. (And yes it is still open after 40+ years!). All of this would not have been possible without the help of Eleanor and the private guides that I had in each city for a day. I would definitely use their services again on another trip. I do like being able to discover places on my own but having a one day guide in each city increased my confidence and gave me information that I wouldn't have known on my own.

Hotel Reviews
Royal Park Hotel Tokyo Nihonbashi
Tokyo

Super convenient location with the subway station being under the hotel. Great included breakfast buffet. Wonderful registation and concierge staff that were able to help me transfer my luggage by courier to my next location so that I could travel luggage free on public transportation. Only down side to this hotel is that they do not have self-serve guest laundry machines, but I was able to find a public pay laundromat just about one or two blocks away. Very easy to use just needed Google translate to work the machines!

Authenticity & Character
Location
Cleanliness & Comfort
Residence Hotel Takayama Station

Very interesting small hotel in Takayama. I can see how this hotel could be used as a long-stay place. The room was comfortable, nice batieGood location to food, and convenience stores. I would choose this hotel again if I ever found myself in the area. Also, the registration staff was extremely helpful with luggage service to my next location, making calls to help with the language barrier, and overall answers to my questions,

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Daiwa Roynet Hotel Kanazawa-Eki Nishiguchi
Kanazawa

Have you ever heard the saying location, location, location? Well, the saying fits this hotel. Adjacent to the bus station, and a short 5 minute walk from the train station makes it very convenient. Again, the front desk staff was very helpful and friendly. Would stay here again if in the area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Marunouchi Hotel

This hotel was also in a very good location in relation to public transportation. Helpful and friendly staff, and a clean and inviting atmosphere. I would stay here again if in the area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mitsui Garden Hotel Sapporo West
Sapporo

This hotel was also in a very good location in relation to public transportation. Helpful and friendly staff, and a clean and inviting atmosphere. I would stay here again if in the area.

Authenticity & Character
Location
Cleanliness & Comfort
Activity Reviews
Full Day Tokyo City Tour with Tsukiji Outer Fish Market
Full Day Tokyo City Tour with Tsukiji Outer Fish Market
Tokyo

Super fun but soooo crowded. I would prefer to see it at a less crowded time.

Guides, Drivers and Staff
Authentic Sumo Experience in Tokyo: Enter the Sanctuary
Authentic Sumo Experience in Tokyo: Enter the Sanctuary
Tokyo

Oh boy! I Ioved this experience! I would definitely suggest this experience if you are even just a little bit interested in sumo. I had the opportunity to watch some wrestlers show us some of their exercises and even let the participants get in the ring to try to do them with guidance. At the end of the demonstration each group participant had the oppertunity to get in the ring once again and try to out-do the pros by pushing them out of the ring. We were able to put on an informal kimono and have our pictures taken in the ring with both wrestlers. After the demonstration was done, we were invited to have a hotpot lunch made by the wrestlers in a very informal setting were we could ask questions and get the answers from the sumos. I really liked this experience. It is suitable for families with children of about 8+ years old.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Takayama City Tour
Full Day Takayama City Tour
Takayama

I had a wonderful day here with my private guide. It was during a festival that I visited and was able to try many different foods from the street venders as well as see the parade of Japanese shrines. Learned quite a bit about the history with my guide. I would definately go to visit here again if in the area. It is a breath of fresh air after spending time in the busy city of Tokyo.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Kenrokuen, Kanazawa Castle & Tea Culture Tour
Full Day Kenrokuen, Kanazawa Castle & Tea Culture Tour
Kanazawa

Wow! What a beautiful area to visit. I had a great day with my private guide and learned quite a bit of new information regarding the area. I would visit this area again if in Japan.

Quality of Experience
Guides, Drivers and Staff
Transport
Sapporo City Discovery with Genghis Khan BBQ and Sapporo Beer Tasting
Sapporo City Discovery with Genghis Khan BBQ and Sapporo Beer Tasting
Sapporo

The Sapporo Brewery is a sight to behold. It is a beautiful brick building the has been well maintained and houses a museum of the beer industry in Sapporo. My guide was great at pointing out details that I would have missed in being there on my own. I didn't take advantage of the BBQ or the beer tasting, as those things don't appeal to me. Instead we ate at a smaller local restaruant and had great ramen and gyoza! If in the area I would suggest visiting the Olympic stadium, Clock Tower, and the Sapporo TV tower.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Nov 18, 2024
Dear Stephanie, Hope you are doing fantastic.Thank you so much for your wonderful review. We're thrilled to hear that you had an amazing trip to Japan and that I was able to tailor your itinerary to include all your wishes. It sounds like you had a fantastic time exploring unique experiences like the Sumo Wrestler stable and the hedgehog café, as well as revisiting the restaurant where you enjoyed gyoza decades ago. We're glad that the private guides enhanced your journey and boosted your... Read more

Dear Stephanie,

Hope you are doing fantastic.Thank you so much for your wonderful review. We're thrilled to hear that you had an amazing trip to Japan and that I was able to tailor your itinerary to include all your wishes. It sounds like you had a fantastic time exploring unique experiences like the Sumo Wrestler stable and the hedgehog café, as well as revisiting the restaurant where you enjoyed gyoza decades ago. We're glad that the private guides enhanced your journey and boosted your confidence in discovering new places. We appreciate your kind words and look forward to helping you plan your next adventure.

Best regards as always,
Eleanor

Amazing Japan
Japan | Oct 31 - Nov 11, 2024

Barry
Barry R.
Baton Rouge, LA | Reviewed on Nov 12, 2024

All three of our guides were very responsive, knowledgeable, and friendly. I would highly recommend them.

Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Nov 18, 2024

Dear Barry,

Greetings from Eleanor.Thank you so much for your kind words. We're thrilled to hear that you had a great experience with our guides. Your recommendation means a lot to us, and we hope to have the pleasure of serving you again in the future.

Wish you happy all the time.

All the best,
Eleanor

Very Helpful
Japan | Oct 25 - Nov 1, 2024

Amy
Amy T.
Grand Junction, CO | Reviewed on Nov 08, 2024

Support in-country, and especially with language barriers, was really helpful and important. Itineraries include pretty touristy stuff, but also things you don't want to miss! Kate was very kind and responsive - added a special touch when I had my birthday in Japan! Second time using KimKim and it is very useful.

Local specialist: Kate Long
Kate
Kate Long
Local specialist in Japan | Replied on Nov 21, 2024

Hi Amy,
Absolutely fantastic to hear about your positive experience with our services! We are thrilled that our in-country support and assistance with language barriers proved helpful to you. Our goal is to ensure a seamless and enriched travel experience for every client. We understand the importance of blending touristy highlights with unique, off-the-beaten-path gems. Your continued trust in KimKim means the world to us, and we look forward to crafting many more unforgettable journeys for you in the future.
Kate

A wonderful holiday!
Japan | Oct 15 - Nov 3, 2024

Trevor
Trevor J.
United Kingdom | Reviewed on Nov 07, 2024
We wanted to visit Japan, but not as part of a large group. We chose Kimkim to help us plan our trip and provide support if we needed it. The whole experience from planning, through to the trip itself, was excellent. We chose our own schedule based on the existing Kimkim packages. Our contact, Angel, arranged travel and hotels for us and advised on how sensible our chosen schedule was, suggesting changes where necessary. The hotels chosen were all lovely and the travel arrangements ran... Read more

We wanted to visit Japan, but not as part of a large group. We chose Kimkim to help us plan our trip and provide support if we needed it. The whole experience from planning, through to the trip itself, was excellent. We chose our own schedule based on the existing Kimkim packages. Our contact, Angel, arranged travel and hotels for us and advised on how sensible our chosen schedule was, suggesting changes where necessary. The hotels chosen were all lovely and the travel arrangements ran very smoothly.
Angel was always very responsive and quick to answer our questions and offer help during our trip. Nothing was too much trouble. Our four guides Kumi, Yumi, Junko and Yoshi were all great – informative, friendly and really good company.
We had hopes of what the holiday would be like before we went and it was every bit as good as we dreamt it would be. Thank you, Angel, for a memorable trip and for all your help!

Hotel Reviews
Shibuya Tokyu REI Hotel
Tokyo

A comfortable hotel in an excellent location in Shibuya

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Matsumoto Hotel Kagetsu
matsumoto

A lovely hotel. We had a Japanese style room which was was very nice. Staff were very attentive. The onsen was very pleasant and not at all busy.

Authenticity & Character
Location
Staff
Very friendly and helpful
Cleanliness & Comfort
Hotel Nikko Kanazawa
Kanazawa
Daiwa Roynet Hotel Matsuyama
Matsuyama
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kyoto Tokyu Hotel
kyoto
Authenticity & Character
Staff
Cleanliness & Comfort
Hakone Kowakien hotel
Hakone

A lovely hotel. The dinner was included and was excellent.

Authenticity & Character
Location
Within easy reach of the cablecar and ropeway with a free shuttle bus to the start
Staff
Cleanliness & Comfort
Shimanami PRIMEHOTEL IMABARI
Imabari
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Nov 17, 2024

Dear Trevor,

Hope you are doing great.Thank you so much for your wonderful review. We're thrilled to hear that you had such a fantastic experience planning your trip to Japan with Kimkim. It’s great to know that I was able to assist you every step of the way and that the accommodations and travel arrangements met your expectations. We're also glad to hear that our guides made your journey even more enjoyable. We look forward to helping you plan your next adventure.

Wish you happy all the time.

Best regards from Asia,
Angel

We had the unfortunate experience of having o...
Japan | Oct 29 - Nov 2, 2024

K
kim C.
Denver, CO | Reviewed on Nov 05, 2024
We had the unfortunate experience of having our tour canceled the day we were leaving for our trip. In the end, in "forced" us to discover on our own. We ended up loving our time in Yamaguchi (less touristy, less populated) All train tickets were as promised. We oved our hotel in Yamaguchi. Read more

We had the unfortunate experience of having our tour canceled the day we were leaving for our trip. In the end, in "forced" us to discover on our own. We ended up loving our time in Yamaguchi (less touristy, less populated)

All train tickets were as promised.

We oved our hotel in Yamaguchi.

Hotel Reviews
Shinagawa Prince Hotel
Tokyo

Older hotel - a bit hard to find due to the tower comples

Authenticity & Character
Location
convenient to travel
Staff
Cleanliness & Comfort
bed uncomfortable
Oyado Onn Yuda Onsen

lovely place, enjoyed to public bath (after we gathered a little courage)

Authenticity & Character
We were the only Americans I think -
Location
Staff
very helpful
Cleanliness & Comfort
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Nov 17, 2024

Dear kim,

Thank you so much for your kindl review.We're glad to hear that all train tickets were as promised and that you loved your hotel accommodations at the Oyado Onn Yuda Onsen. Enjoying the public bath is a delightful experience, and we're happy you gathered the courage to try it.

We appreciate your feedback and hope to welcome you on another trip in the future.

All the best,
Angel

Mizuho, our guide in Kyoto and Osaka was fabu...
Japan | Oct 20 - Oct 29, 2024

K
kim C.
Denver, CO | Reviewed on Nov 05, 2024
Mizuho, our guide in Kyoto and Osaka was fabulous. She was so caring, and a true ambassador for Japan. Read more

Mizuho, our guide in Kyoto and Osaka was fabulous. She was so caring, and a true ambassador for Japan.

Hotel Reviews
Hotel Groove Shinjuku
Tokyo

Room a bit small but the location was perfect. Great view of the Scramble. The Breakfast Buffet was fabulous!

Authenticity & Character
professional staff
Location
views - walkablilty
Staff
very attentive at check in
Cleanliness & Comfort
room a little small.
Cross Hotel Kyoto
Kyoto

Great location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rengejo-in
koya

A real treat

Authenticity & Character
a peak into a Budhist community
Location
loved the town
Staff
Cleanliness & Comfort
The room was beautiful and serene
Osaka Excel Hotel Tokyu
Osaka

A very convenient location

Authenticity & Character
seems a bit old (I think we were in an older tower, multiple tower location was confusing.
Location
good for transportation
Staff
Cleanliness & Comfort
clean, but bed wasn't very comfortable, room quite small.
Hakone Ashinoko Hanaori
Hakone

Loved the personal hot bath.

Authenticity & Character
A true onsen.
Location
The view in the morning was breathtaking
Staff
Cleanliness & Comfort
Activity Reviews
Experience the Sumo and Sushi-making Culture of Japan
Experience the Sumo and Sushi-making Culture of Japan
Tokyo

Sumo demonstration was fun. Sumo wrestlers were great with the crowd. The sushi leaders were charming, but not sure I would recommend. l

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Tokyo City Tour
Full Day Tokyo City Tour
Tokyo

nice to have guide... we would have been lost otherwise.

Quality of Experience
Guides, Drivers and Staff
good and knowledgeable - kept us on track!
Transport
Full Day Mt. Fuji and Lake Kawaguchi Tour with Whisky Tasting
Full Day Mt. Fuji and Lake Kawaguchi Tour with Whisky Tasting
Tokyo

One of my favorite moments

Quality of Experience
Guides, Drivers and Staff
Transport
We had to take a very crowded bus with a lot of baggage on the way down.
 Kimono Tea Ceremony at Kyoto Maikoya with  Nishiki market
Kimono Tea Ceremony at Kyoto Maikoya with Nishiki market
Kyoto

Well done, something I would never do at home. They were crowded.

Quality of Experience
Guides, Drivers and Staff
The hostess of the tea was so charming.
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka

It was nice to go to areas that we would not have ventured on our own.

Quality of Experience
Guides, Drivers and Staff
Our guide - Duncan did a great job.
Full Day Kobe Hakutsuru Sake Brewery Museum and Himeji Castle Tour
Full Day Kobe Hakutsuru Sake Brewery Museum and Himeji Castle Tour
Osaka

great guide

Quality of Experience
Guides, Drivers and Staff
Transport
our guide lead us through very crowded subway rides. Added to our experience!
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Kyoto

A lot of walking, but saw a lot!

Quality of Experience
Guides, Drivers and Staff
knowledgable
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Nov 17, 2024
Dear kim, Greetings from Angel,Thank you so much for your thoughtful feedback. We're thrilled to hear that you had such a positive experience with Mizuho in Kyoto and Osaka—she truly embodies the spirit and hospitality of Japan. We appreciate your comments about Hotel Groove Shinjuku and are glad you enjoyed the fantastic location and breakfast buffet, despite the room size. It's great to know that Cross Hotel Kyoto and Osaka Excel Hotel Tokyu met your expectations for convenience and... Read more

Dear kim,

Greetings from Angel,Thank you so much for your thoughtful feedback. We're thrilled to hear that you had such a positive experience with Mizuho in Kyoto and Osaka—she truly embodies the spirit and hospitality of Japan.

We appreciate your comments about Hotel Groove Shinjuku and are glad you enjoyed the fantastic location and breakfast buffet, despite the room size. It's great to know that Cross Hotel Kyoto and Osaka Excel Hotel Tokyu met your expectations for convenience and location.

Thank you for sharing your experiences, and we hope to welcome you back in the future.

Best regards as always,
Angel

Amazing Honeymoon Experience!
Japan | Oct 12 - Nov 2, 2024

T
Thomas F.
Flagami, FL | Reviewed on Nov 03, 2024
Our three weeks in Japan were fantastic. Our local guide Shona suggested locations and activities that we would have had difficulty finding on our own but that made the trip very memorable. The accommodations she found for us, particularly the Ryokan in Kawaji Onsen, were among the best hotels we have ever stayed at and were staffed by some of the nicest people we've ever met. We felt very pampered.
Shona was always available and prompt in responding to our inquiries and issues even with the...
Read more

Our three weeks in Japan were fantastic. Our local guide Shona suggested locations and activities that we would have had difficulty finding on our own but that made the trip very memorable. The accommodations she found for us, particularly the Ryokan in Kawaji Onsen, were among the best hotels we have ever stayed at and were staffed by some of the nicest people we've ever met. We felt very pampered.
Shona was always available and prompt in responding to our inquiries and issues even with the substantial time difference between us. She would also send us our itinerary for the day on our trip itself which made things very easy.
The guides she booked for us were very friendly and shared a lot of interesting cultural knowledge about Japan with us. One of our drivers was kind enough to suggest alternative activities on a day when the weather was not cooperating with what was initially planned.
There were a couple of instances where we had a guide booked for us that felt somewhat unnecessary - like days where we went hiking and probably would have preferred to have just had a driver instead. This is also on us in that we could have communicated this preference to her a bit better.
On the whole, Shona was a great planner for our trip to Japan and we would recommend her and KimKim to other travelers in the future!

Hotel Review
Iwaiyado Jyuan Ryokan

Most friendly staff at a hotel we have ever stayed at. Our train was running late and we were worried we would miss our dinner reservation. The driver for the hotel GUESSED that we would be on the last train and was waiting there to bring us back to the hotel so we could get ready for dinner. A gesture of hospitality that I will remember forever. The onsen is also amazing, the best we visited on our trip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Nov 04, 2024

Hi Thomas,
Thank you for your kind feedback. You are such a considerate and independent guest, and we will work even harder to improve our service and more understanding our clients’ requests. Wishing you all the best, and thank you again for choosing KK to plan this trip for you. Looking forward to seeing you on your next journey!
Best wishes
Shona

Planning a trip to a distant destination is n...
Japan | Oct 14 - Oct 26, 2024

Lisa
Lisa P.
Palo Alto, CA | Reviewed on Nov 02, 2024
Planning a trip to a distant destination is never easy, but the experience and guidance we received for Japan was perfect. Our guides Johnny & Lia had great knowledge and showed their love for the visitor experience in their home country. Travel within Japan was expertly handled, hotels were perfect and sites visited gave us a glimpse into the culture of the country. Read more

Planning a trip to a distant destination is never easy, but the experience and guidance we received for Japan was perfect. Our guides Johnny & Lia had great knowledge and showed their love for the visitor experience in their home country. Travel within Japan was expertly handled, hotels were perfect and sites visited gave us a glimpse into the culture of the country.

Hotel Reviews
Hotel Century Southern Tower
Tokyo

Great location with perfect amenities

Authenticity & Character
Nicely Appointed rooms
Location
Right in the heart of the Shibuya area
Staff
Helpful and conscientious
Cleanliness & Comfort
Love the slippers and pajamas
Kyoto Tokyu Hotel
kyoto

Nestled in Kyoto, walkable to the aquarium. Beautiful and comfortable

Authenticity & Character
Perfectly appointed
Location
Easily accessible to parts of kyoto
Staff
Very helpful
Cleanliness & Comfort
Hotel is spotlessly clean
Osaka Excel Hotel Tokyu

Perfectly located in the shopping district. Walkable to stores and great food

Authenticity & Character
Had a contemporary vibe
Location
Easily accessible to subway, JR train and shopping
Staff
Always willing to help the guests
Cleanliness & Comfort
Loved that their was laundry self service on our floor
Local specialist: Kate Long
Kate
Kate Long
Local specialist in Japan | Replied on Nov 03, 2024
Dear Lisa, Thank you so much for sharing your wonderful experience in Japan with us! We are delighted to hear that your trip was a success and that our guides Johnny & Lia were able to provide you with a memorable and insightful journey through their home country. It brings us immense joy to know that you found the guidance and experience to be perfect during your visit to Japan. We take great pride in ensuring that our clients have a seamless travel experience, and we are thrilled to hear... Read more

Dear Lisa,

Thank you so much for sharing your wonderful experience in Japan with us! We are delighted to hear that your trip was a success and that our guides Johnny & Lia were able to provide you with a memorable and insightful journey through their home country.

It brings us immense joy to know that you found the guidance and experience to be perfect during your visit to Japan. We take great pride in ensuring that our clients have a seamless travel experience, and we are thrilled to hear that you enjoyed the expertly handled travel arrangements, perfect accommodations, and culturally enriching sites visited.

We will be sure to pass along your kind words to Johnny & Lia, who will be thrilled to hear about the positive impact they had on your trip. It was a pleasure assisting you in planning your visit to this beautiful destination, and we look forward to creating more unforgettable experiences for you in the future.

Thank you once again for choosing us as your travel advisors!

Kindest regards,
Kate

Both William and Jenny were helpful, punctual...
Japan | Oct 9 - Oct 29, 2024

J
jenny a.
Livonia, MI | Reviewed on Oct 30, 2024

Both William and Jenny were helpful, punctual and enjoyable

Local specialist: Kate Long
Kate
Kate Long
Local specialist in Japan | Replied on Oct 31, 2024

Hi Jenny,

Thank you so much for your wonderful feedback! I'm delighted to hear that both William and Jenny were able to provide you with a great experience during your trip.

We truly appreciate your taking the time to share your thoughts with us. Your satisfaction is what motivates us to keep striving for excellence.

If you're planning any future travels or have any further needs, please don't hesitate to reach out. We're here to help make your next adventure just as enjoyable!

Warm regards,
Katie

Myaen and Irish were amazing tour specialists...
Japan | Sep 13 - Sep 21, 2024

Sandra
Sandra K.
Los Angeles, CA | Reviewed on Oct 30, 2024
Myaen and Irish were amazing tour specialists. Much of our communication was anticipated which made me feel like they understood what we were wanting in this trip to Japan. Although we had a few questions to email along the way, many of our questions were answered before we even asked which was nice. Read more

Myaen and Irish were amazing tour specialists. Much of our communication was anticipated which made me feel like they understood what we were wanting in this trip to Japan. Although we had a few questions to email along the way, many of our questions were answered before we even asked which was nice.

Hotel Reviews
Magome Chaya

The staff, accommodations, food, and location were all beautiful and authentic. I would highly recommend Magome Chaya to any guest who wants to experience the Japanese countryside. Jen and her sister both speak English and the food is amazing. The rooms are tatami with no bed, but the futons were very comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Conrad Osaka
Osaka

The perfect way to end our stay in Japan. The accommodations were definitely a 10.

Authenticity & Character
Location
Staff
Every staff member went out of their way to make our stay more comfortable.
Cleanliness & Comfort
Tsutamuraya
Nagiso

A small hidden gem. The hosts were so gentle and humble, very sweet and made us feel welcomed in their home. The accommodations were very clean. The food was amazing.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The tatami rooms, bathrooms and showers, dining area were all spotless.
BYAKU Narai
Narai

Byaku Narai was a beautiful place to stay. We felt like we were staying in our very own home with a private garden outside our door. The outdoor soaking tub, with the salts added to the hot water, and looking out into our garden were the perfect way to end a day of hiking on the Old Nakasendo Trail. Dinner was amazing!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Myaen Verzosa

Excellent tour of Japan
Japan | Oct 15 - Oct 28, 2024

H
Helene S.
Newark, NJ | Reviewed on Oct 30, 2024
Leny was excellent in all ways from planning our trip to Japan to communicating with us along the way, keeping us updated as to our schedule and tours. We had a stress free trip, all thanks to Leny. Everything went smoothly, all hotels were great, and all tours were terrific. We highly recommend KimKim and of course, Leny. Read more

Leny was excellent in all ways from planning our trip to Japan to communicating with us along the way, keeping us updated as to our schedule and tours. We had a stress free trip, all thanks to Leny. Everything went smoothly, all hotels were great, and all tours were terrific. We highly recommend KimKim and of course, Leny.

Hotel Reviews
Tsukino Yado Sara
Hakone

Rooms were nice with tub overlooking greenery. Food was a little disappointing.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Royal Park Hotel Iconic Tokyo Shiodome
Tokyo

Royal Park Hotel was beautiful and in a good location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
KAYA Kyoto Nijo Castle, BW Signature Collection by Best Western
Kyoto

Very nice hotel in great location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Vista Hiroshima

Nice hotel in good location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Candeo Hotels Osaka Namba
Osaka

Nice hotel in excellent location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tokyo Asakusa Kimono & Tea Ceremony Experience
Tokyo Asakusa Kimono & Tea Ceremony Experience
Tokyo

Nice experience

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tokyo Tour with English Speaking Guide (Private)
Full Day Tokyo Tour with English Speaking Guide (Private)
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo to Hakone Private Transfer: Mt. Fuji and Hakone Full-Day Tour with English-Speaking Driver
Tokyo to Hakone Private Transfer: Mt. Fuji and Hakone Full-Day Tour with English-Speaking Driver
Japan

Recommend this tour

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Nara Tour From Kyoto with English Speaking Guide with Vehicle
Full Day Nara Tour From Kyoto with English Speaking Guide with Vehicle
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Kyoto Arashiyama Best Spots 4h Private Tour with Licensed Guide
Kyoto Arashiyama Best Spots 4h Private Tour with Licensed Guide
Kyoto

Highly recommend

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Hiroshima & Miyajima with English Guide (Private)
Full Day Hiroshima & Miyajima with English Guide (Private)
Hiroshima
Quality of Experience
Guides, Drivers and Staff
Transport
Osaka Local Foodie Walking Tour in Dotonbori and Shinsekai
Osaka Local Foodie Walking Tour in Dotonbori and Shinsekai
Japan

Peco our guide was great to be with. She shared some great food with us

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Osaka Tour with English-Speaking Guide and Public Transportation (Private)
Full Day Osaka Tour with English-Speaking Guide and Public Transportation (Private)
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Sayonara Japan!
Sayonara Japan!
Kansai International Airport (KIX)
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Kawagoe Tour From Tokyo with Guide (Private)
Full Day Kawagoe Tour From Tokyo with Guide (Private)
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Kyoto Tour with English Speaking Guide and Public Transportation (Private)
Full Day Kyoto Tour with English Speaking Guide and Public Transportation (Private)
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Hiroshima!
Welcome to Hiroshima!
Hiroshima
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Oct 31, 2024

Hi Helene, thank you for your thoughtful review and for highlighting parts of your trip! It was a pleasure planning your journey to Japan with Marshall, and I’m so glad to hear you enjoyed your time there. I look forward to the opportunity to help design your next adventure!

Angel was great!She was very patient w/ us d...
Japan | Oct 16 - Oct 29, 2024

A
Anat G.
Cupertino, CA | Reviewed on Oct 30, 2024

Angel was great!
She was very patient w/ us during phase, since we made multiple changes. During the trip she kept checking in and providing assistance + changes (as a result of weather).
This is our second trip w/ KimKim and we highly recommend the service.

Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Oct 30, 2024

Dear Anat,

Greetings from Angel.

Thank you so much for your wonderful review! I am so happy to hear that I provided you with exceptional support during your trip and was able to accommodate all your changes. It's fantastic to know you had a great experience with us for the second time! We truly appreciate your recommendation and look forward to helping you plan your next adventure.

Safe travels.

Best regards,
Angel

Why travelers love kimkim

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