Kimkim Trip Reviews for Vietnam

4.9
Based on 337 ratings
Read 337 verified reviews by travelers who booked their trip to Vietnam on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

we book 8 days for our honeymoon in Vietnam ...
Vietnam | Mar 7 - Mar 16, 2024

D
Debora aradí N.
Australia | Reviewed on Mar 17, 2024
we book 8 days for our honeymoon in Vietnam with this agency , in Vietnam basically we were by ourselves, just 2 days we had tour guides ( the one in the historical Vietnam was awesome ) the other days where we just had hotels and taxis and no other guide. we also covered most of the food apart from the free breakfast at the hotel.
Most of the hotels where amazing just one didnt meet our expectations , there was no restaurants , no shops to walk to, we where stuck in the bush with a poor...
Read more

we book 8 days for our honeymoon in Vietnam with this agency , in Vietnam basically we were by ourselves, just 2 days we had tour guides ( the one in the historical Vietnam was awesome ) the other days where we just had hotels and taxis and no other guide. we also covered most of the food apart from the free breakfast at the hotel.
Most of the hotels where amazing just one didnt meet our expectations , there was no restaurants , no shops to walk to, we where stuck in the bush with a poor maintence hotel , I think the agency didnt check the place before they send us there. that experience was not good at ALL , but Trang change us the next day after show her photos of how insane that place is.
in day 8 we found out we should buy our departure flight and actually the DEPARTURE FROM DANANG included in the itinerary was just a taxi to the Airport, that took us by surprise because we were in the middle of the country and we started the tour in Hanoi and Trang new that we had tickets book from Hanoi to Sydney, so that was a HUGE suprise that actually we didnt have departing flight , in the last minute we got tickets.
I guess Kim Kim is better planing for families , otherwise is not worth it, i wish i new this earlier.

Hotel Reviews
Sena Cruise
Ha Long

exceptional services,this time of year it was too cold for swiming but still was a lot fun , warm people, amazing food, please don't book just 1 day.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cat Ba Ecolodge

the photos in the website look amazing but in real life this place need maintenance.

Authenticity & Character
have some maintence , is beautiful but everything is falling apart
Location
Staff
smile doesn't cost
Cleanliness & Comfort
clean better the rooms.
Hong Ngoc Dynastie Hotel & Spa
Hanoi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Nesta Hotel Danang
Danang
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Trang NGUYEN
Trang
Trang NGUYEN
Local specialist in Hanoi, Vietnam | Replied on Mar 19, 2024

Hi Debora,

Thanks for your feedback of trip

Wish you all the best,

Best regards
Trang

It was a great trip, well planned and coordin...
Vietnam | Mar 9 - Mar 15, 2024

S
Sonali M.
Australia | Reviewed on Mar 16, 2024
It was a great trip, well planned and coordinated by local guides , who had great information and added their personal touch ! Shout out to Brian in Hanoi , Jack on the River cruise and Ruby in Hoi An . Read more

It was a great trip, well planned and coordinated by local guides , who had great information and added their personal touch ! Shout out to Brian in Hanoi , Jack on the River cruise and Ruby in Hoi An .

Activity Reviews
Hanoi city sightseeing- Hanoi street food tour
Hanoi city sightseeing- Hanoi street food tour
Hanoi
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hoi An - Ba Na Hills - Golden Bridge- Hoi An
Hoi An - Ba Na Hills - Golden Bridge- Hoi An
Hoi An
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Doris Bui
Doris
Doris Bui
Local specialist in Hanoi, Vietnam | Replied on Mar 19, 2024

Dear Sonali,

Thank you for your kind words. I'm delighted to hear that you enjoyed the trip and were satisfied with our services and tour guides. Wishing you all the best in life, filled with many more memorable trips ahead! The Asia Aventura Travel team and our beautiful country will always look forward to welcoming you back one day!

Warmest regards,
Doris

Our travels with KimKim through SE Asia.
Vietnam | Feb 24 - Mar 14, 2024

Alan
Alan H.
Seattle, WA | Reviewed on Mar 16, 2024
In summary, all of our guides and drivers were fantastic. They were all prompt, thoughtful, helpful and informative. We couldn't have had better people to work with. Ashley was so incredible through the whole process including the planning, coordination, communication and delivery of our program. She checked with us almost daily when we were on our trip. Her instructions were clear and precise. She was the best. The itinerary Ashley put together was phenomenal. Our tours which... Read more

In summary, all of our guides and drivers were fantastic. They were all prompt, thoughtful, helpful and informative. We couldn't have had better people to work with.

Ashley was so incredible through the whole process including the planning, coordination, communication and delivery of our program. She checked with us almost daily when we were on our trip. Her instructions were clear and precise. She was the best.

The itinerary Ashley put together was phenomenal. Our tours which were fantastic, included visiting Buddha temples, seeing the elephant sanctuary, and taking a wild Vespa evening dinner ride, Everything was very special. We saw so many wonderful and unique places throughout Thailand and Vietnam. It felt like we got so see the best of the major cities we visited. We ate great street food most of the time, thanks to our guides, and our accommodations were almost all five-star, in our opinions.

So, even though we would give a five-star rating to everyone involved with our trip and everything we experienced, there are a couple of suggested changes we would incorporate into our itinerary if we were to do the same trip over.

The south coast of Thailand is beautiful, but we would try to experience it in a different location that Phuket. Phuket is overloaded with tourist. It was great seeing this area and the beautiful coastal waters, but it felt like Miami Beach during spring break. We would also eliminate the trip to Phi Phi Island. Again, Phi Phi is a major tourist draw, with little space to accommodate them.
We would also suggest spending more time in Ho Chi Minh City. We wanted to tour the American War museum, but didn't because our time in Ho Chi Minh City was limited. Lastly, we would probably exclude the trip to Trang An just because it is a long drive from Hanoi and is a heavy tourist attraction. Just some thoughts...

All in all, our trip far exceeded our expectations in many ways. We thoroughly enjoyed our guides, our accommodations, and the places we visited, and Ashley was wonderful. KimKim was recommended to us by our friends, and we will definitely recommend KimKim to others.

Hotel Review
Rimping Village Chiang Mai
Chiang Mai

It was very difficult to choose a hotel to review because they were all great. For the following reasons, we liked the Rimping Village Chiange Mai Hotel: - the room was very spacious and clean; -the pool was big enough for lap swimming; -the hotel was close to the market and shops; -the staff were great; -the hotel was more of a boutique type rather than a large commercial hotel; and -the breakfast were very nice.

Authenticity & Character
Very comfortable. It made you feel like you were in Thailand.
Location
very close to the street vendors and market.
Staff
always willing to help
Cleanliness & Comfort
Activity Reviews
Bangkok Temple Sightseeing Full Day (KT)
Bangkok Temple Sightseeing Full Day (KT)
Bangkok

We saw a large number of special sites, almost too many.

Quality of Experience
Guides, Drivers and Staff
The Thai people were so very friendly.
Transport
Always on time and in a position to pick us up from the tours.
Chiang Mai full-day city tour by KT
Chiang Mai full-day city tour by KT
Chiang Mai

Our Chiang Mai experiences were incredible. We loved this area and the tours we experienced. Our guide was great, very personable and knowledgeable.

Quality of Experience
Loved this area. Loved experiencing the elephant sanctuary.
Guides, Drivers and Staff
Transport
On time and very professional.
Half day Chiang Mai Elephant Jungle Sanctuary - Join tour
Half day Chiang Mai Elephant Jungle Sanctuary - Join tour
Chiang Mai

This was a wonderful experience. We will likely never get this close to elephants again.

Quality of Experience
Being able to interact with elephants was such an amazing experience.
Food
Almost all of it.
Guides, Drivers and Staff
Thai massage at Oasis Spa
Thai massage at Oasis Spa
Phuket

This was a very professional spa. You were treated like you were a very special guest.

Quality of Experience
We both received incredible massages.
Guides, Drivers and Staff
Transport
On time and well coordinated.
Doi Inthanon National Park & Mae Klang Luang Nature Trail
Doi Inthanon National Park & Mae Klang Luang Nature Trail
Chiang Mai

Loved the trek and thoroughly enjoyed our Hmong guide. The coffee experience after the trek, was so rich with local culture.

Quality of Experience
Great setting and great guides.
Food
Everything.
Guides, Drivers and Staff
The guides made this tour extra special.
Transport
Phi Phi Island & Khai Island Tour (Join speedboat)
Phi Phi Island & Khai Island Tour (Join speedboat)
Phuket

The waters were incredible but the sites were overwhelmed with tourists. I would not go to, nor recommend, Phi Phi Island to future guests because of this.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Saigon By Night - Vintage Vespa Street Food Tour
Saigon By Night - Vintage Vespa Street Food Tour
Ho Chi Minh City

This was so much fun! Our tour guides knew where to go for great food and knew how to drive in the crazy traffic. This was one of our most memorable experiences of our entire trip.

Quality of Experience
Food
The street food was soooo good!
Guides, Drivers and Staff
Transport
 Lan Ha Bay – Dark & Bright Cave – Disembark Cruise (Doris Cruise)
Lan Ha Bay – Dark & Bright Cave – Disembark Cruise (Doris Cruise)
Vietnam

We did not participate in this activity. We needed to take a break from tours plus the weather was no very pleasant.

Day Trip to the Mekong Delta (Ben Tre)
Day Trip to the Mekong Delta (Ben Tre)
Ho Chi Minh City

We had a fantastic experience on this tour. The delta was so unique and the culture was so interesting.

Quality of Experience
Food
Guides, Drivers and Staff
Excellent guide.
Transport
Hoi An Half-Day  Sightseeing
Hoi An Half-Day Sightseeing
Hoi An

Hoi An was so much fun especially in the evenings.

Quality of Experience
Guides, Drivers and Staff
Guide .was very good but not a five-star.
Transport
Cycling in Cam Thanh & Thanh Dong Organic Farm Visit
Cycling in Cam Thanh & Thanh Dong Organic Farm Visit
Vietnam

We thoroughly enjoyed our stay at the organic farm especially interacting with the staff.

Quality of Experience
We got to interact with beautiful staff at the farm.
Food
Guides, Drivers and Staff
Transport
Boat Trip Exploring The Natural Beauty of Trang An & Visit Hoa Lu Ancient Capital
Boat Trip Exploring The Natural Beauty of Trang An & Visit Hoa Lu Ancient Capital
Vietnam

Great guide and a great experience but would probably not recommend it because it is such a long distance drive from Hanoi.

Quality of Experience
Food
Ate at a food cafeteria. The food was good but way too much and not high quality. The restaurant was quantity focused.
Guides, Drivers and Staff
Great guide who knew so much about the area and history.
Transport
Lan Ha Bay - Viet Hai Village - Kayaking
Lan Ha Bay - Viet Hai Village - Kayaking
Ha Long Bay
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Ashley Nguyen
Ashley
Ashley Nguyen
Local specialist in Hanoi | Replied on Mar 20, 2024
Dear Alan,
Thank you for your kind words for me and for sharing your incredible experience with us! We're so happy you had a fantastic trip and most of the things exceeded your expectations.
Your insights are incredibly valuable. We constantly strive to refine our offerings and ensure they cater to diverse traveler preferences. We'll definitely take your feedback regarding a less touristy alternative in southern Thailand and potentially skipping Phi Phi Island into consideration when...
Read more

Dear Alan,
Thank you for your kind words for me and for sharing your incredible experience with us! We're so happy you had a fantastic trip and most of the things exceeded your expectations.
Your insights are incredibly valuable. We constantly strive to refine our offerings and ensure they cater to diverse traveler preferences. We'll definitely take your feedback regarding a less touristy alternative in southern Thailand and potentially skipping Phi Phi Island into consideration when crafting future itineraries.
Thank you so much for trusting us with trip planning. It is awesome to know that you will recommend Kimkim to others!
My very best from Hanoi, Vietnam <3
Ashley

Magnificent Tour to Northern Vietnam
Vietnam | Feb 28 - Mar 9, 2024

Tamara
Tamara A.
Seattle, WA | Reviewed on Mar 16, 2024
Our tour started with a evening walking food tour with Ms. Hang. We had many delicious dishes and visited a local market. After leaving Hanoi we visited beautiful Ha Long Bay - Bai Tu Long. The Indochina Junk ship was really fun to stay on and had really comfortable rooms.
We were picked up after the boat trip by our guide Toun and driver Chien. We spent the next 6 days with them exploring Ninh Binh and Mai Chau. We did biking , trekking and visited Unesco world heritage sites. Tuon...
Read more

Our tour started with a evening walking food tour with Ms. Hang. We had many delicious dishes and visited a local market. After leaving Hanoi we visited beautiful Ha Long Bay - Bai Tu Long. The Indochina Junk ship was really fun to stay on and had really comfortable rooms.
We were picked up after the boat trip by our guide Toun and driver Chien. We spent the next 6 days with them exploring Ninh Binh and Mai Chau. We did biking , trekking and visited Unesco world heritage sites. Tuon was very knowledgeable about the areas and new the best places to eat and see.
We were really impressed with the customer service, the transfers were always on time and Dat was always available to answer any questions we had while on the trip.
I recommend using KimKim for planning trips, especially to areas that are more remote.

Hotel Reviews
Mai Chau Ecolodge

This lodge was comfortable with all rooms having views of the rice paddies. The food was just alright and the pool area/bar is not that comfortable to relax at after a day of activities. I think I would consider looking into a homestay for this area. The staff at the lodge were incredible helpful and kind. The bikes could use an upgrade, many of the bikes were slightly to small.

Authenticity & Character
Each bungalow had a nice deck for sitting on , the chairs were somewhat uncomfortable.
Location
You border the main trail systems where you can ride or walk to enjoy the valley.
Staff
Very kind and helpful staff.
Cleanliness & Comfort
The property is nice but feels a little old. For those with any issues with walking it may be difficult to move around the property.
Prince Junk (from Indochina Junk)

The boat was fun, and the cabins were comfortable. The outside space is also great, but unfortunately the weather was not nice during our trip.

Authenticity & Character
It is a very authentic boat, one of their newer ones.
Location
It is a boat that cruises thru the bay.
Staff
Super helpful and kind.
Cleanliness & Comfort
The cabins were all spotless
Tam Coc Garden Resort
Ninh Binh

We did not stay here we stayed and Ninh Village resort which was incredible.

L’ Heritage
Hanoi

Nice hotel in the Old Quarter

Authenticity & Character
Classic hotel well maintained
Location
Good location for the Old Quarter, we later stayed near the Lake and found that location better.
Staff
Staff was attentive and kind
Cleanliness & Comfort
Activity Reviews
Hanoi Evening Walking Street Food Tour
Hanoi Evening Walking Street Food Tour
Hanoi

We sampled many delicious and diverse foods. The problem with a food tour in Vietnam is that the portions of the dishes are large, so you get full quickly.

Quality of Experience
Food
The food was all great, when we did the evening food tour most stalls in the markets were closed.
Guides, Drivers and Staff
We had a great guide who was very knowledgeable about the foods and their history.
Transport
We walked, which I always enjoy
Mai Chau - Xa Linh Village trekking
Mai Chau - Xa Linh Village trekking
Mai Chau

Unfortunately the air quality was poor and obscured all the views while trekking. It was fun going thru the village.

 Mai Chau - Pu Luong - Trekking to Kho Muong  and Uoi Villages
Mai Chau - Pu Luong - Trekking to Kho Muong and Uoi Villages
Vietnam

Pu Luong was a beautiful area. The villages were really interesting to walk thru, as where the water wheels and the terraced rice fields. Really beautiful.

Quality of Experience
Really beautiful area.
Food
Our guide always took us to good local spots
Guides, Drivers and Staff
They were excellent
Transport
Comfortable
Boat Trip Exploring The Natural Beauty of Trang An & Visit Hoa Lu Ancient Capital
Boat Trip Exploring The Natural Beauty of Trang An & Visit Hoa Lu Ancient Capital
Vietnam

Very beautiful boat ride thru a world heritage site. It is a popular trip so best to go in the morning.

Quality of Experience
Very pleasant in a boat with a village women doing the rowing. They are really skilled.
Guides, Drivers and Staff
Transport
Cycling in Mai Chau
Cycling in Mai Chau
Mai Chau

We really love to cycle and these paths were very cool. Very scenic.

Quality of Experience
Guides, Drivers and Staff
Transport
Boat trip to Thien Ha Cave & Thung Nham Bird Garden (Ninh Binh)
Boat trip to Thien Ha Cave & Thung Nham Bird Garden (Ninh Binh)
Ninh Binh

We ended up splitting this activity due to weather. We did the cave as part of a cycling portion. It was really great not as touristy as the other caves. We visited the Thun Nham Bird Garden, and it is a very busy place. I would recommend skipping this experience.

Quality of Experience
It is a really busy area
Guides, Drivers and Staff
Transport
Ha Long Bay - Bai Tu Long - Thien Canh Son Cave  (Indochina Junk)
Ha Long Bay - Bai Tu Long - Thien Canh Son Cave (Indochina Junk)
Ha Long Bay

Great trip, just wish we would have had good weather. Still beautiful but couldn't enjoy all the activities.

Quality of Experience
Great company, great activities
Guides, Drivers and Staff
Transport
Loved the boat!
Cycling And Farming In Tho Ha Village And Boating To The Galaxy Groto
Cycling And Farming In Tho Ha Village And Boating To The Galaxy Groto
Vietnam

This was a fun day. Enjoyed the cycling thru the villages, very scenic. The farming activities were fun, I was a bit skeptical, but it is worth doing. Galaxy Groto was very cool, much better than the bird park.

Quality of Experience
Fun to get in the rice fields with some locals. It is hard work planting rice and hard work walking in the mud. Even caught some fish.
Food
A cooking class is part of the experience, it was alright.
Guides, Drivers and Staff
Transport
Mai Chau Cycling and Hiking Day
Mai Chau Cycling and Hiking Day
Vietnam

Loved the cycling in this area. Hiking is mostly in the jungle so not a lot of views. Most enjoyable day.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cap La - Vung Dang - Cong Dam (Indochina Junk)
Cap La - Vung Dang - Cong Dam (Indochina Junk)
Vietnam

We did not do this part of the trip due to weather

Vung Vieng Fishing Village - Halong Harbor (Indochina Junk)
Vung Vieng Fishing Village - Halong Harbor (Indochina Junk)
Ha Long Bay

Loved the boating experience. The fishing village was interesting.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Dat Nguyen
Dat
Dat Nguyen
Local specialist in Hanoi | Replied on Mar 20, 2024
Dear Tamara, I am on cloud nine when reading your 5-star review! We're thrilled to hear that you enjoyed your tour, starting with the delightful evening food tour with Ms. Hang in Hanoi. Exploring the beauty of Ha Long Bay - Bai Tu Long aboard the Indochina Junk ship sounds like a memorable experience. We're glad to hear that you found the accommodations comfortable and enjoyable. It is also fantastic to know that you had a fantastic time exploring Ninh Binh and Mai Chau with Toun and... Read more

Dear Tamara,

I am on cloud nine when reading your 5-star review! We're thrilled to hear that you enjoyed your tour, starting with the delightful evening food tour with Ms. Hang in Hanoi.

Exploring the beauty of Ha Long Bay - Bai Tu Long aboard the Indochina Junk ship sounds like a memorable experience. We're glad to hear that you found the accommodations comfortable and enjoyable.

It is also fantastic to know that you had a fantastic time exploring Ninh Binh and Mai Chau with Toun and Chien. We're delighted to hear about your memorable experiences and delicious culinary discoveries.

We appreciate your kind words about our responsiveness throughout your trip.

Thank you for recommending KimKim for trip planning, especially for remote areas. We're honored to have been a part of your journey, and we look forward to helping you plan more adventures in the future!

Warm regards,
Dat Nguyen

26 days in Vietnam and Cambodia
Vietnam | Feb 17 - Mar 12, 2024

Diane
Diane B.
Canada | Reviewed on Mar 15, 2024
Our trip to Vietnam and Cambodia was an incredibly memorable experience. Hien, our travel specialist at Realistic Asia, was key to the success and enjoyment of our holiday. Hien helped us to plan a well organized and logical 26 day itinerary according to our travel preferences. She always responded promptly to any questions or requests, and anticipated our needs in a timely manner (e.g. providing e-visa links and reviewing our documentation). The recommended tours provided insights into... Read more

Our trip to Vietnam and Cambodia was an incredibly memorable experience. Hien, our travel specialist at Realistic Asia, was key to the success and enjoyment of our holiday. Hien helped us to plan a well organized and logical 26 day itinerary according to our travel preferences. She always responded promptly to any questions or requests, and anticipated our needs in a timely manner (e.g. providing e-visa links and reviewing our documentation). The recommended tours provided insights into Vietnamese and Cambodian history, culture, food, and way of life. We spent several days exploring northern Vietnam with our guide Junjun and driver Hie in northern Vietnam. Hie kept his van spotless and drove with our safety in mind. Junjun is a wonderfully kind soul who shared his knowledge and the beauty of Northern Vietnam’s landscape and people. Our favourite day was spent walking through the Thai villages and trails, and past the villagers planting rice in the fields. Such an experience we will never forget. Our guide in Siem Reap, Vesarey, was equally incredible. He offered his extensive knowledge on the history and significance of the temples of Angkor Wat, and tirelessly answered our never ending questions about life in Cambodia. We particularly enjoyed the mountain bike tour of Angkor Wat. Our driver Souvann was always prompt and courteous, and ensured we were topped up with cold water on those hot days.
But perhaps of the things we loved most about our experience was the warmth and kindness of both the Vietnamese and Cambodian people. This should not be underestimated. We would certainly consider a return in the future to explore new areas and we would absolutely request Hien!

Hotel Reviews
Stellar of the Seas
quảng ninh
Authenticity & Character
Location
Lan Ha Bay is less busy than Halong Bay
Staff
So hard working to meet your every need. Loved the people.
Cleanliness & Comfort
Spotless
Blue Diamond Luxury Hotel
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tam Coc Lion Kings Hotel & Resort
Authenticity & Character
Location
About 2 km from the Tam Coc town centre where most restaurants are located. Need to taxi. The walk back at night is fairly dark. Bikes are available as well.
Staff
Cleanliness & Comfort
Great bathroom. Room was a bit small for 3 nights.
Angkor Aurora
Authenticity & Character
Location
Easy walk to many local restaurants.
Staff
So respectful and polite. Such warm hearted people!
Cleanliness & Comfort
Very nice pool. Room was super quiet and spacious. Beds were very comfy. Super clean!
Silkotel Hoi An
Hoi An

Great buffet breakfast. Two pools!

Authenticity & Character
Location
Easy and short walk to the old town and pedestrian area. Bikes available too.
Staff
Staff were very helpful and kind. Loved Quyen. Always smiling!
Cleanliness & Comfort
Very comfortable room. Super clean. Quiet.
Rosaleen Boutique Hotel
Hue
Authenticity & Character
Location
Right in the heart of it! Lots of restaurants and entertainment here.
Staff
Cleanliness & Comfort
The room was quiet even though there was music playing from a nearby bar.
TK123 Hanoi Hotel
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The room was quite spacious and very clean. The bed was on the firm side.
Pu Luong Eco Garden

Loved the location in the jungle with spectacular views of the surrounding mountains. A beautiful retreat. Wonderful staff.

Authenticity & Character
Location
Secluded and beautiful scenery.
Staff
Cleanliness & Comfort
Local specialist: Hien Do
Hien
Hien Do
Local specialist in Vietnam | Replied on Mar 16, 2024

Dear Diane & Bob,

I am thrilled to read that you enjoyed your time in Vietnam and Cambodia and that I was able to be part of your memorable vacation!
Your feedback is highly appreciated, as it enables us to further develop our services and organize memorable trips for our future clients. I will pass on your kind words to the whole team that you met during the trip.
Thank you again for choosing our company and we hope to see you again!

From Vietnam with love ,
Hien

Fabulous trip to Vietnam, Cambodia and Laos
Vietnam | Feb 22 - Mar 11, 2024

Karen
Karen S.
Minnetonka Mills, MN | Reviewed on Mar 15, 2024
We just returned from our trip to Vietnam, Cambodia and Loas and had a fabulous time! For the trip planning, we worked with Trang to develop the core itinerary, such as the cities that we'd be visiting and the popular sites in each and then we adjusted and added activities to fit our preferences. Trang was very responsive to our requests and typically responded to our inquiries within the day which we appreciated. Having a private tour with only four people was so nice. We never had to... Read more

We just returned from our trip to Vietnam, Cambodia and Loas and had a fabulous time! For the trip planning, we worked with Trang to develop the core itinerary, such as the cities that we'd be visiting and the popular sites in each and then we adjusted and added activities to fit our preferences. Trang was very responsive to our requests and typically responded to our inquiries within the day which we appreciated. Having a private tour with only four people was so nice. We never had to wait for people or stand in long lines (which we appreciated since it was very hot) and it was easy as a group of five to get in and out of the sights. We had a local guide in every city who met us at the airport along with a driver. Everyone of our guides (Long, Dao, Sen, Bao and Loan) were very personable, and knowledgeable about all of the sites, the history of the area as well as introduced us to the culture and provided us with the local perspective. When our stay was done, the guide and driver dropped us at the airport or train station to head to our next destination. We felt that each guide was personally interested in making our visit fun and memorable. With the exception of a couple of unscheduled afternoons and evenings (which allowed us to explore the city on our own), Trang and KimKim made all of our arrangements, we just had to show up and be ready for the day's experiences.

Having Trang and the KimKim connection was a real 'bonus' when one person in our group had an issue with their VISA and the airline would not let them board the plan until it was resolved. With one call to Trang, she contacted the Vietnam Immigration Office and provided us with a letter that allowed the person to board the plane to Vietnam and a corrected VISA was waiting for them when we landed. It was stressful; however, Trang resolved the issue quickly. We were grateful to be able to call Trang, an experienced travel guide who lived in the same country to advocate on our behalf.

We would recommend KimKim to anyone for a fabulous time and just wants to show up and leave the trip planning and details to someone else. Thank you Trang and KimKim for the great time in Indochina,

Karen, Craig, Terri and Rod from Minnesota

Local specialist: Trang NGUYEN
Trang
Trang NGUYEN
Local specialist in Hanoi, Vietnam | Replied on Mar 18, 2024

Hi Karen,

Thank you much for your review and I'm very happy when you enjoyed the trip with us. I hope to see you again on your next trip to Vietnam and South-East Asia :)

Wish you and everyone in group all the best in life!

Best regards
Trang

Hien helped us plan an epic SE Asia adventure...
Vietnam | Feb 26 - Mar 13, 2024

Stacy
Stacy C.
Minneapolis, MN | Reviewed on Mar 15, 2024

Hien helped us plan an epic SE Asia adventure. Throughout the planning process she had helpful suggestions and recommendations for unique tours based on our interests. All of the hotels recommended were excellent. The communication throughout our trip was prompt and she alerted us right away with any changes. This was the first time using a service like Kim Kim to plan our trip and having everything taken care of truly helped us enjoy our vacation to the fullest without having to worry about logistics. Thank you again Hien for everything!

Local specialist: Hien Do
Hien
Hien Do
Local specialist in Vietnam | Replied on Mar 16, 2024

Dear Stacy,

Thank you for taking the time to share your experience with us! We’re over the moon to hear that you’re happy about your holiday!

Your feedback is highly appreciated, as it enables us to further develop our services and organize memorable trips for our future clients.

Thank you again for choosing our company and we hope to see you again!
From Vietnam with love,
Hien

Culinary Adventure in Vietnam and Cambodia
Vietnam | Feb 27 - Mar 7, 2024

Jason
Jason R.
Skokie, IL | Reviewed on Mar 13, 2024
Hien from Realistic Asia helped my wife and I plan the trip of a lifetime to Vietnam and Cambodia. This was our first trip to Southeast Asia and we were blown away by the experience. Although we had limited time for our trip - only 10 days - Hien helped us make the most of it. We appreciated the amount of flexibility planning our trip and felt like the trip was personalized just for us. My wife and I love to immerse ourselves in the local life and culture of different places, and this trip... Read more

Hien from Realistic Asia helped my wife and I plan the trip of a lifetime to Vietnam and Cambodia. This was our first trip to Southeast Asia and we were blown away by the experience. Although we had limited time for our trip - only 10 days - Hien helped us make the most of it.

We appreciated the amount of flexibility planning our trip and felt like the trip was personalized just for us. My wife and I love to immerse ourselves in the local life and culture of different places, and this trip checked all of those boxes. All of our tour guides were fantastic. Linh from Saigon Food Tour was amazing whisking my wife from spot to spot through traffic on her scooter. Linh and Hao also surprised me with a special birthday BBQ dinner. Highly recommended way to start off the trip!

David from Hanoi Food Tour and Sen Soeu - our local guide in Siem Reap - also gave us very personalized and intimate tastes of the sites and food. In fact, we returned to the same Pho spot in Hanoi 3 times! We also loved the overnight cruise in Halong Bay! This taste of luxury on a smaller cruise ship was exactly what we were after. And words cannot really describe the incredible temples of Angkor Wat! While some of the sites were busy with other tourists, we always felt like we had one-on-one attention during our various private tours.

I would highly recommend Realistic Asia if you're looking for a personalized, luxury adventure to Southeast Asia on a reasonable budget. While we didn't have time to do everything on our list, we feel like the tours Hien helped us arrange and the food was top-notch! I should also mention the hotel accommodations and locations were just right.

We only wish we had more time and cannot wait to return to Vietnam for our next culinary adventure. (And we may consider a slightly cooler time of year to revisit Cambodia.) This trip was the perfect taste of both countries, and now we are hungry for more!

Local specialist: Hien Do
Hien
Hien Do
Local specialist in Vietnam | Replied on Mar 14, 2024

Dear Jason,
Thanks so much for your review! We’re really glad to know that you enjoyed your holiday in Vietnam and Cambodia.
Your feedback is highly appreciated, as it enables us to further develop our services. Trust us, you’ve made our day immensely better by sharing your experience.
Thanks again for the review and for being such a great customer.
With my best regards,
Hien

First time using a platform like this, or a t...
Vietnam | Feb 21 - Mar 1, 2024

Christopher
Christopher B.
Italy | Reviewed on Mar 12, 2024
First time using a platform like this, or a travel agent of any kind, and it worked out well. Dat was a very responsive travel planner who provided us with lots of ideas and options for tours, day trips, activities, hotels, everything. Overall everything went incredibly smoothly and was a lot of fun! The airport transfers, random pickups and drives were all very timely and comfortable. We focused on food and did a lot of related activities, the standout being Chef Ai's cooking class in her... Read more

First time using a platform like this, or a travel agent of any kind, and it worked out well. Dat was a very responsive travel planner who provided us with lots of ideas and options for tours, day trips, activities, hotels, everything. Overall everything went incredibly smoothly and was a lot of fun! The airport transfers, random pickups and drives were all very timely and comfortable. We focused on food and did a lot of related activities, the standout being Chef Ai's cooking class in her home kitchen in Hanoi, which started with a morning market walk and included plenty of cooking and eating but also really good discussion about Vietnamese food, culture, history, and the future! We also had city-specific guides with us for multiple days and I have to give kudos to Cuong (our honest and incredibly informative guide in Hanoi and Ninh Binh), Trinh (our foodie guide in Hue) and Nam (our comical and friendly guide in Saigon). They were full of information and insight, spoke English very well, provided us with great recommendations for things to do when we had free time, and were just pleasant people to spend time and chat with.

If I have anything critical to say it's that we spent too much time in Hoi An (4 days) and not enough in Hue (1 full day), but that's personal preference. Overall we hit many of the main sights and cities of Vietnam and for our first visit to the country it was a great introduction and overview. I want to return to spend more time in the mountains and do some trekking.

Overall highly recommended!

Activity Reviews
Hanoi Evening Walking Street Food Tour
Hanoi Evening Walking Street Food Tour
Hanoi

Our guide Cuong walked us around the old quarter for various dishes, snacks, and drinks. It was pleasant, well-paced, and delicious!

Quality of Experience
Food
The banh cuon and beef pho were standout but it was all good!
Guides, Drivers and Staff
Private Home Cooking Class with Chef Ai & Local Market Experience
Private Home Cooking Class with Chef Ai & Local Market Experience
Hanoi

One of our best experiences in Vietnam! Chef Ai and her niece were engaging, pleasant, and skillful. From the market walk to food prep to sharing a meal together, it was a really special and comfortable experience in Chef Ai's home.

Quality of Experience
Food
The flambeed shrimp and pomelo salad was excellent, the fried fish was perfect, and the fish sauce pyramid was educational in the best way!
Guides, Drivers and Staff
Transport
Real Taste of Hue food
Real Taste of Hue food
Hue

Trinh guided us around her hometown of Hue for an amazing night of food. She's a foodie herself so it was fun to chat, ask all sorts of questions about how central Vietnamese food differs from the rest of the country, and to learn about the history of the area at the same time.

Quality of Experience
Guides, Drivers and Staff
Trinh was a truly amazing guide, in all aspects, but particularly for this food tour.
Transport
The cyclo drivers were professional and pleasant.
Hoi An Local Market, Basket Boat, Fishing & Cooking Experience - Joint in tour
Hoi An Local Market, Basket Boat, Fishing & Cooking Experience - Joint in tour
Hoi An

This tour is interesting but felt a bit rushed and ultimately very touristy. The cooking experience was actually really well-done and interactive, but the rest of it was not our cup of tea in that it was very touristy. Chef Hai, our guide for the day works hard and was at his best in the kitchen, he made the experience better in every way.

Quality of Experience
Food
Cooking experience and Chef Hai were the highlight of this actvity/tour.
Guides, Drivers and Staff
Chef Hai is working hard and made the cooking experience a lot of fun!
Transport
Hoi An Sightseeing and Food Tour
Hoi An Sightseeing and Food Tour
Hoi An

Hoi An is a cute town and seeing it in the morning was a very different (and pleasant) experience compared to the chaos of the evening. Our guide however seemed mostly disinterested and didn't volunteer much info, preferring to walk hastily from place to place and look at his phone while we were eating.

Quality of Experience
Food
The food, as always, was good, particularly the cau lo and banh mi.
Guides, Drivers and Staff
Our guide James seemed disinterested an distracted.
Transport
Local specialist: Dat Nguyen
Dat
Dat Nguyen
Local specialist in Hanoi | Replied on Mar 20, 2024
Dear Christopher, Thank you for sharing your positive experience with us. We're thrilled to hear that your first trip with a travel planner and platform like ours went smoothly. I am so happy to know that plenty of options I suggested worked well for you and that you enjoyed the tours, activities, and accommodations. Chef Ai's cooking class sounds like a highlight, and we're glad you appreciated the cultural insights. Your praise for Cuong, Trinh, and Nam is appreciated, and we'll be sure... Read more

Dear Christopher,

Thank you for sharing your positive experience with us. We're thrilled to hear that your first trip with a travel planner and platform like ours went smoothly.

I am so happy to know that plenty of options I suggested worked well for you and that you enjoyed the tours, activities, and accommodations. Chef Ai's cooking class sounds like a highlight, and we're glad you appreciated the cultural insights.

Your praise for Cuong, Trinh, and Nam is appreciated, and we'll be sure to pass it on to them. We understand your feedback about the time spent in certain locations and will consider it for future itineraries.

We're glad your first visit to Vietnam was memorable, and we look forward to helping you explore more in the future.

Best regards,
Dat Nguyen

Memorable Vietnam
Vietnam | Feb 17 - Mar 3, 2024

L
Laura E.
San Diego, CA | Reviewed on Mar 10, 2024
One of our guides Mr. Hiu (I don’t know the correct spelling) in Saigon was the best guide along with Lu from Sapa. The most memorable places were Cu Chi Tunnels, Mekong Delta (with Hiu) and Motorbike food tour in Saigon, the drivers were super nice, knowledgeable, skilled and with very good English; In Hanoi is highly recommended to visit Ho Chi Minh mausoleum, the train rail cafes, the Temple of Literature and take the overnight train to Sapa on the Chapa Express which was also an... Read more

One of our guides Mr. Hiu (I don’t know the correct spelling) in Saigon was the best guide along with Lu from Sapa. The most memorable places were Cu Chi Tunnels, Mekong Delta (with Hiu) and Motorbike food tour in Saigon, the drivers were super nice, knowledgeable, skilled and with very good English; In Hanoi is highly recommended to visit Ho Chi Minh mausoleum, the train rail cafes, the Temple of Literature and take the overnight train to Sapa on the Chapa Express which was also an interesting trip. We enjoyed trekking the rice terraces and bamboo forest; as well as Cat Cat Village. In general Vietnam is a must visit country.

Hotel Reviews
Silverland Mây Hotel

Excellent location with very good breakfast and good appetizers at tea time. The only downside is that the pool is cold and they do not have a jacuzzi.

Authenticity & Character
The hotel decor and local food
Location
Very close to all the main attractions in Saigon
Staff
Cleanliness & Comfort
La Siesta Hoi An Resort & Spa
Quảng Nam

The hotel has very nice pools, gardens, restaurants and bar. All amenities were very accesible. About 1 mile from downtown.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Chapa Express Train

What an experience.

Authenticity & Character
Very cozy and romantic cabins
Staff
Cleanliness & Comfort
Cleaner and best maintained restrooms
Local homestay
Sapa

Good food!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
It was clean. The mattresses need replacement and some of the sheets were ripped. The rooms need heaters, they only have the electric blanket but the room was cold.
Silk Path Grand Sapa
Lao Cai

This hotel exceeded my expectations. The size and water temperature of the pool was excellent; as well as the garden terraces. The bed was very comfortable and beautiful garden view from our terrace. The restaurants had delicious food. Definitely the best Hotel in Sapa!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Peridot Grand Luxury Boutique Hotel
Hanoi

This hotel is in the Old Quarter with all the traditional life of Hanoi. The hotel has a very nice Spa with an amazing interior jacuzzi; a very nice rooftop bar with nice views of the city.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dora Cruise

Super size rooms to be on a small cruise with a very nice bathroom with tub. The crew is very well organized and very attentive to detail.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Hien Do
Hien
Hien Do
Local specialist in Vietnam | Replied on Mar 11, 2024

Dear Laura,

Thank you for taking the time to share your experience with us! We’re over the moon to hear that you’re happy about your holiday!

Your feedback is highly appreciated, as it enables us to further develop our services and organize memorable trips for our future clients.
I will pass on your kind words to the whole team that you met during the trip.
Thank you again for choosing our company and we hope to see you again!
From Vietnam with love.
Hien

Hein is amazing. Patient, detail oriented and...
Vietnam | Feb 16 - Mar 3, 2024

Sheila
Sheila O.
Chicago, IL | Reviewed on Mar 10, 2024

Hein is amazing. Patient, detail oriented and always available and responsive before, during and after the trip. We made several last minute itinerary changes; Hein masterfully kept up with us! Guides Quang (Hanoi) and Ron (Bangkok) are especially talented.

Local specialist: Hien Do
Hien
Hien Do
Local specialist in Vietnam | Replied on Mar 11, 2024

Dear Sheila,

Thanks so much for your review! We’re really glad to know that you enjoyed your holiday in Vietnam, Cambodia and Thailand.
Your feedback is highly appreciated, as it enables us to further develop our services. Trust us, you’ve made our day immensely better by sharing your experience.
Thanks again for the review and for being such a great customer.
With my best regards,
Hien

Amazing experience. Highly recommended!
Vietnam | Feb 29 - Mar 9, 2024

M
Marcelo G.
Newark, NJ | Reviewed on Mar 10, 2024
Trip was absolutely amazing! Perfect coordination with the guides, hotels, driver!
Our tour guides Quang, Sunny (in Ha Long Bay) and Mr. Hai our driver, GREAT people, and very good at what they do!
Hotels were perfect!
Read more

Trip was absolutely amazing! Perfect coordination with the guides, hotels, driver!
Our tour guides Quang, Sunny (in Ha Long Bay) and Mr. Hai our driver, GREAT people, and very good at what they do!
Hotels were perfect!

Hotel Reviews
GM Premium Hotel Hanoi

Great service. Spotless! Excellent food!

Authenticity & Character
Location
Staff
Great staff members!!
Cleanliness & Comfort
Pu Luong Valley Home
Thanh Hoa

Very relaxing place! Great services! Amazing view!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
An's Eco Garden Resort

Beautiful and very relaxing place. Great service. Delicious food!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Renea Cruise

I would love to back to this place, in the same boat, same room ;) and with the same tour guide (Sunny) Amazing experience!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Bicycle Tour of Rural Villages - Cultural Tour of Hanoi
Bicycle Tour of Rural Villages - Cultural Tour of Hanoi
Hanoi

Very interesting, different, beautiful! We loved the show!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Minh Nguyen
Minh
Minh Nguyen
Local specialist in Vietnam | Replied on Mar 15, 2024

Hi Marcelo,

I am thrilled to hear that your trip was absolutely amazing! It means so much to us that you had such a positive experience.

Thank you for mentioning the perfect coordination - that's exactly what we strive for to ensure a smooth and enjoyable trip. We'll be sure to pass on your kind words to our team, especially your fantastic guides Quang, Sunny, and Mr. Hai. It sounds like they really went above and beyond to make your tour unforgettable.

Thank you again for choosing us. We hope to welcome you back again soon!

Best wishes
Minh.

Nationalistic and proud people
Vietnam | Feb 24 - Mar 8, 2024

W
William S.
Portland, OR | Reviewed on Mar 09, 2024
The quality of the guides were mixed, but always very lovely people, who tried hard, who loved being guides, and ambassadors of their country. Often difficult to understand (like guides in most SE Asia countries) - not from their lack of a command of the English language, but from their Vietamese accent. Read more

The quality of the guides were mixed, but always very lovely people, who tried hard, who loved being guides, and ambassadors of their country. Often difficult to understand (like guides in most SE Asia countries) - not from their lack of a command of the English language, but from their Vietamese accent.

Hotel Reviews
Hoi An Delicacy Hotel & Spa
Hoi An

We loved staying at this hotel. Its new and has a great customer service focus.

Authenticity & Character
Location
10m walk to the Night Market
Staff
Cleanliness & Comfort
Harmony Hotel & Spa
Ho Chi Minh City

Great service. Clean and well- appointed rooms..hreat sauna and steam ammenity.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Doris Bui
Doris
Doris Bui
Local specialist in Hanoi, Vietnam | Replied on Mar 12, 2024

Dear William,

Thank you so much for your feedback. I will pass your words on to our tour guide. Your feedback is valuable advice for them, and I’m sure that it will inspire them to further improve their English speaking skills.

Once again, we are grateful that you chose to travel with Kimkim and Asia Aventura Travel. Our entire team looks forward to welcoming you back someday! Wishing you and your wife all the best in life, filled with many more meaningful experiences.

Warmest regards from Vietnam,
Doris

Realistic Asia…5*
Vietnam | Feb 15 - Mar 7, 2024

Joy
Joy Y.
Canada | Reviewed on Mar 08, 2024
The Realistic Asia team are really great. Email responses done in a timely manner. There was great care to ensure all arrangements were to our satisfaction. Most of our guides were terrific! Big shout out to Cuong, Victor and Tommy!! thank you for being great guides - you made us feel like family. The excursions were terrific in the countryside. We loved the Eco tour outside of Hanoi, Ninh Binh and Ho Ch Minh day on the Mekong, visiting coconut plantations, brick factory with 100 year old... Read more

The Realistic Asia team are really great. Email responses done in a timely manner. There was great care to ensure all arrangements were to our satisfaction. Most of our guides were terrific! Big shout out to Cuong, Victor and Tommy!! thank you for being great guides - you made us feel like family. The excursions were terrific in the countryside. We loved the Eco tour outside of Hanoi, Ninh Binh and Ho Ch Minh day on the Mekong, visiting coconut plantations, brick factory with 100 year old kiln! The Mekong was beautiful The only disappointments which had nothing to do with Realistic Asia were Sapa. We found it was very commercial and Halong bay quite dirty with garbage.
I highly recommend Hien at RA! So kind, caring and professional. You can’t go wrong with this great team. Thank you Thank you! Joy and Richard

Hotel Reviews
La Siesta Classic Ma May
Hanoi

The staff go above and beyond. We had a room under the sky bar and found it noisy. They immediately changed our room the next day. The room is a good size, comfortable beds, and the location is perfect. We would definitely go back.

Authenticity & Character
Location
Staff
Small boutique hotel where you get to know their staff. We had three different stays. Coming back we were welcomed with hugs! I was sick with a cold and they prepare hot ginger tea when we got back from touring.
Cleanliness & Comfort
Love the club rooms
Hôtel des Arts Saigon - MGallery Collection
Ho Chi Minh City

Fantastic hotel with great staff. Absolutely beautiful rooftop infinity pool which we loved at the end of a long day. We celebrated our 35 th wedding anniversary and they truly made it special. Special shout out to the front desk team!

Authenticity & Character
Location
Staff
Front desk team, restaurant staff and rooftop bar.
Cleanliness & Comfort
Tam Coc Garden Resort
Ninh Binh

We liked the hotel but found it ready for a facelift. Room felt tired. Bed was just ok

Authenticity & Character
Location
Staff
Cleanliness & Comfort
We always felt sand on our feet even after the room was cleaned. Did not feel the bathrooms were really clean
Local specialist: Hien Do
Hien
Hien Do
Local specialist in Vietnam | Replied on Mar 09, 2024

Dear Joy,
Thank you for your kind words and thorough feedback! I am so happy to hear you had a wonderful time during your time in Vietnam and hope you visit us in the future again for your next adventures to Southeast Asia. I will pass on your kind words to the whole team that you met during the trip.
Realistic Asia would love to have you back :) Maybe we will meet again someday.
With my very best regards,
Hien

Vietnam made easy
Vietnam | Feb 15 - Feb 22, 2024

Debi
Debi P.
Canada | Reviewed on Mar 05, 2024
I usually try to book our trips on my own, but I stumbled across KimKim while searching online and the rest was easy! Our special thanks to Huyen for putting together a few different options to choose from. Every step of the way there was communication to keep us posted as to who was picking us up and when. Always clean air-conditioned private cars with friendly drivers, guides, and water waiting for us. One of the highlights was the Saigon by Night street food tour. We spent 3 1/2 hours... Read more

I usually try to book our trips on my own, but I stumbled across KimKim while searching online and the rest was easy! Our special thanks to Huyen for putting together a few different options to choose from. Every step of the way there was communication to keep us posted as to who was picking us up and when. Always clean air-conditioned private cars with friendly drivers, guides, and water waiting for us. One of the highlights was the Saigon by Night street food tour. We spent 3 1/2 hours touring around and enjoying the local food, our guides were friendly, knowledgeable, and informative. I would recommend this tour to everyone who visits. The rooftop pool at La Vela Saigon was beautiful day and night! If you are staying at, or even close to La Vela you MUST try the seafood buffet, it was incredible. Bamboo Village in MuiNe was fantastic. The staff were very helpful and attentive and the grounds were beautifully kept. At any time during the trip, if we had a question or even just wanted a restaurant suggestion, Huyen was quick to reply. Thanks again, we will be back next year to try the northern part of your beautiful country.

Local specialist: Huyen Nghiem
Huyen
Huyen Nghiem
Local specialist in Hanoi, Vietnam | Replied on Mar 06, 2024

Dear Debi,
Thank you very much for taking the time to share your travel experience with us! We are delighted to know that you had a wonderful trip! Your feedback is a big motivation to further develop our services and organize memorable trips for our future clients.
I am looking forward to welcoming you back to see the remaining parts of our beautiful country!
Warmest regards,
Huyen Nghiem (Ms)

All guides were amazing.
Vietnam | Feb 17 - Feb 29, 2024

Jeffrey
Jeffrey K.
Clayton, MO | Reviewed on Mar 02, 2024

All guides were amazing. Zoom (Daniel ) Ken amd Liam were all above and beyond expectations. Suggestes itinerary was busy but allowed us to.see a whole lot of the country in 12 days. The one negative was the boat trip Ha Long Bay. The rooms all smell like mildew. We talked with 3 other couples on the.boat who all had the same complaint. Boat staff was nice but not enough to make my rating of the overall boat cruise better

Local specialist: Minh Nguyen
Minh
Minh Nguyen
Local specialist in Vietnam | Replied on Mar 15, 2024
Hi Jeffrey, Thanks a lot for leaving your valuable feedback. It is great to know that you had a great time in Vietnam! Our team would be very much motivated reading your kind words.
Regarding the moldy smell on the boat in Ha Long, I am very sorry to hear this. I have spoken with the Dragon Legend Cruise - one of the teams that has worked with us for over 10 years now - and received feedback that you also had similar comments on the feedback form on the boat. They and we are very sorry that...
Read more

Hi Jeffrey,

Thanks a lot for leaving your valuable feedback. It is great to know that you had a great time in Vietnam! Our team would be very much motivated reading your kind words.
Regarding the moldy smell on the boat in Ha Long, I am very sorry to hear this. I have spoken with the Dragon Legend Cruise - one of the teams that has worked with us for over 10 years now - and received feedback that you also had similar comments on the feedback form on the boat. They and we are very sorry that the weather in Ha Long at that time was not very good, with high humidity and drizzle for a long time, leading to the easy occurrence of the unpleasant smell. The boat crew sincerely apologizes and hopes to be able to make it up to you if you or your family come back to use the service! They are finding ways to keep the guests' rooms dry and increase ventilation to avoid all these troubles.
All my best wishes!
Minh

Fantastic Trip. Couldn't be happier!
Vietnam | Feb 10 - Feb 19, 2024

Megan
Megan H.
Ashburn, VA | Reviewed on Mar 01, 2024
We were really happy with this trip and very pleased with how everything went. Every guide and driver was terrific. Huyen was responsive and helpful at every turn. She made the logistics anxiety-free.
In Vietnam, Binh was wonderful. He worked very hard to ensure that we got to do everything we wanted. Our driver was also friendly and helpful. We appreciated that they had water for us at all times. We loved the restaurant where we had lunch. the first day. The whole itinerary was...
Read more

We were really happy with this trip and very pleased with how everything went. Every guide and driver was terrific. Huyen was responsive and helpful at every turn. She made the logistics anxiety-free.
In Vietnam, Binh was wonderful. He worked very hard to ensure that we got to do everything we wanted. Our driver was also friendly and helpful. We appreciated that they had water for us at all times. We loved the restaurant where we had lunch. the first day. The whole itinerary was great. We can't wait to return to Vietnam.
I loved our time in Cambodia. Breeya was a fantastic guide and very responsive to our needs. The driver had not only cold water, but chilled washcloths for us every time we returned to the van. What a lifesaver in the heat! The lunch was again outstanding., and the entire visit was amazing. We really loved the Won Residence Hotel. Definitely want to return to Cambodia, too.
We had a lot of fun in Thailand.. It would be great if the guides/drivers there would have water and cold cloths. Palm and Nan both were friendly, helpful, and knowledgeable guides. The Bhodi Serene was a very nice hotel in Chiang Mai. The Elephant Jungle Sanctuary was a highlight of the trip.

Hotel Reviews
Won Residence Hotel

We all loved this intimate boutique hotel. They greeted us with delicious watermelon juice. Dinner at the rooftop restaurant was bliss., and breakfast by the pool was lovely. The housemade pineapple marmalade was fantastic. Every single staff member was friendly, helpful, and a pleasure to interact with. Our only regret was that we didn't have more time to spend at this lovely hotel.

Authenticity & Character
Intimate and serene.
Location
Not quite sure how easy it is to walk from there. We were only at the hotel at night.
Staff
The manager who greeted us and took care of. Also, the restaurant staffs.
Cleanliness & Comfort
Great bed!
MK Premier Boutique hotel
Hanoi

I stayed at the MK Premier Boutique Hotel in Hanoi for three nights, and it was a great experience. The location in the Old Quarter was fantastic as we could easily walk out and find food at night. The room was nice and met our expectations. Breakfast being included was a big plus, and the spacious rooms were comfortable. Overall, a satisfying stay.

Location
Novo City Bangkok Hotel

During my two-night stay at the Novo City Bangkok Hotel, I found it to be a comfortable accommodation. The hotel was great, and the location was convenient for exploring the city. The rooms were spacious, and having breakfast included was a bonus. Overall, a pleasant experience.

Location
Bodhi Serene Hotel
Chiang Mai

My one-night stay at the Bodhi Serene Hotel in Chiang Mai was delightful. The hotel had a serene ambiance, and the staff took good care of us. The room was comfortable, and we enjoyed our time there. It was a peaceful retreat before departing.

Activity Reviews
Chiang Mai - Elephant Jungle Sanctuary
Chiang Mai - Elephant Jungle Sanctuary
Chiang Mai

Mai exceeded our expectations. The sanctuary focused on conservation efforts and treated the elephants with care and respect. We had the opportunity to shower the elephants and even apply mud on them, which they enjoyed. The experience was hands-on and educational, allowing us to spend quality time with the elephants in a responsible manner. It was a fun and heartwarming experience that I would highly recommend to others.

Quality of Experience
Guides, Drivers and Staff
Arrive in Bangkok - Dinner cruise Chao Phraya Cruise (D)
Bangkok

During our time in Bangkok, we had the opportunity to experience a dinner cruise along the Chao Phraya River. The dinner cruise was a memorable experience. However, it was quite crowded and we stood for a long time in queue due to the high season. Overall, it was a fantastic way to enjoy the city lights and indulge in a delicious meal.

Bangkok - Visit the floating markets - half-day city tour (B)
Bangkok

While on our way to the floating markets outside Bangkok, our tour made a stop at a place where we could see elephants and even ride them if we wanted. However, our daughter was uncomfortable with the idea of seeing animals perform tricks, so we decided to skip that part of the tour. Despite this, the conservation efforts and care for the animals at the sanctuary were commendable, and we appreciated the positive environment. It was a good experience overall, but we chose to opt-out of certain activities based on our values.

Quality of Experience
Local specialist: Huyen Nghiem
Huyen
Huyen Nghiem
Local specialist in Hanoi, Vietnam | Replied on Apr 24, 2024

Dear Megan,

Thank you for your honest review! I am delighted to hear that you had a wonderful time in Vietnam, Siem Reap, and Thailand. I will share your review with our colleagues to let them know how well they performed.

Thank you again for trusting me and booking with Kimkim. I look forward to supporting you in planning your next vacation to Vietnam in the future.

Best regards,

Huyen Nghiem (Ms)

Laos/Vietnam
Vietnam | Feb 11 - Feb 17, 2024

Catherine
Catherine H.
Highland Springs, VA | Reviewed on Feb 29, 2024

I couldn't have asked for a better trip. Ashley listened to exactly what I wanted and what I didn't want. All four of my guides were reliable and spoke great English. They were real pros, yet at the same time were able to convey the beauty of their people. This area of the world is brimming with history, culture, art, nature, and culinary delights. I was able to accomplish everything I had set out to do and more in the comfort of reasonably-priced hotels, and never felt rushed! Thanks again Kimkim; as a multiple-time repeat customer, you never disappoint!

Local specialist: Ashley Nguyen
Ashley
Ashley Nguyen
Local specialist in Hanoi | Replied on Feb 29, 2024

Dear Catherine,
Thank you for taking the time to share your experience with us! We’re over the moon to hear that you’re happy about your holiday! Your feedback is highly appreciated, as it enables us to further develop our services and organize memorable trips for our future clients.
Thank you so much for trusting us with trip planning and being such a loyal traveler of kimkim.
I wish you come back one day to see more of our beautiful country!
Warmest,
Ashley

The KimKim team provided a great Vietnam experience!
Vietnam | Feb 23 - Feb 26, 2024

L
Linda M.
Canada | Reviewed on Feb 27, 2024

I received very quick and detailed information from Doris the local specialist during the planning phase of our trip. She planned out a few different options for us to choose. She connected with me several times before and during trip to make sure that everything was going smoothly.
Han was a great local guide. We learned so much from her during our tour around the Mekong delta. She has great knowledge about Vietnam. We totally enjoyed learning about the plant life, food and culture. Each one of our experiences were very well organized and enjoyable.

Local specialist: Doris Bui
Doris
Doris Bui
Local specialist in Hanoi, Vietnam | Replied on Feb 28, 2024

Dear Linda,

Thank you so much for your kind words and positive feedback! It was my pleasure assisting you in planning your trip to Vietnam. I'm thrilled that you had a wonderful time exploring the Mekong Delta with Ms. Han as your tour guide.

If you plan to visit Vietnam again or have any questions in the future, please don't hesitate to reach out. My team and I are always here and look forward to serving you on your next vacation. Goodbye and hope to see you soon!

Warmest regards from Vietnam,
Doris

A Honeymoon to Remember
Vietnam | Feb 12 - Feb 22, 2024

Cory
Cory Z.
Mountlake Terrace, WA | Reviewed on Feb 27, 2024
Trang was very helpful and thoughtful, while guiding us through the trip planning process. We appreciate the way she took the lead and built a thorough itinerary with limited information around our expectations for the trip. This was our first time traveling to this part of the world and my first time traveling internationally, but we felt very comfortable and confident throughout the trip. Each hotel was informed of our honeymoon ahead of our stay. Each room we entered was decorated with... Read more

Trang was very helpful and thoughtful, while guiding us through the trip planning process. We appreciate the way she took the lead and built a thorough itinerary with limited information around our expectations for the trip.

This was our first time traveling to this part of the world and my first time traveling internationally, but we felt very comfortable and confident throughout the trip. Each hotel was informed of our honeymoon ahead of our stay. Each room we entered was decorated with rose petals, decorations, cake, etc. The atmosphere was romantic and inviting. Our guides were very knowledgeable and personable. They arranged many of our meals with delicious fixed menus and provided us with immersive activities, including a truly special bike tour in which we visited local residents of Hoi An and learned more about their daily lives. We felt truly moved by the kindness, humility, resilience, and grace of the people we met in Vietnam.

The accommodations were luxurious, but exciting. The drivers expertly navigated difficult traffic and terrain to ensure we made it to all of our destinations on schedule. I think the greatest compliment I can pay to the kimkim team is to say that we already miss this place! We'll be sharing our experience with our friends/family and encouraging them to use kimkim for similar trips.

Activity Reviews
Hanoi - Halong Bay Cruise - Overnight on boat
Hanoi - Halong Bay Cruise - Overnight on boat
Ha Long Bay

We had a great time on this cruise and were truly blown away by the incredible landscape of Halong Bay. It was a cruise, meaning the events and activities were very tightly structured. But we still felt the staff were very courteous and respectful of our space. We had plenty of downtime too. We enjoyed the excursions and would do this cruise again in a heartbeat!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hoi An biking thru country side + visit ancient town
Hoi An biking thru country side + visit ancient town
Hoi An

This was by far our favorite tour of the trip! We enjoyed the freedom of seeing the town on bike, and we felt a special connection to the local residents. Our guide was very respectful and accommodating of the people we visited. We felt encouraged by these positive interactions.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Trang NGUYEN
Trang
Trang NGUYEN
Local specialist in Hanoi, Vietnam | Replied on Feb 28, 2024

Hi Cory,

I'm so happy when read your review and my pleasure to support your trip :) Wish you and Richella are always healthy and happiness 🌸💐🌻

I hope to see you in the next time in Vietnam!

Best regards
Trang