Kimkim Trip Reviews

4.8
Based on 14,310 ratings
Read 14,310 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Everything was fantastic! Dalia planned the p...
Spain | Jul 5 - Jul 11, 2024

C
Carolina M.
Ashburn, VA | Reviewed on Jul 18, 2024
Everything was fantastic! Dalia planned the perfect itinerary and our group had a blast! Read more

Everything was fantastic! Dalia planned the perfect itinerary and our group had a blast!

Activity Reviews
Lisbon: Tuk Tuk Culture & Food tour
Lisbon: Tuk Tuk Culture & Food tour
Lisbon
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Algarve's Marine Wildlife Boat Tour
Algarve's Marine Wildlife Boat Tour
Spain
Quality of Experience
Guides, Drivers and Staff
Transport
Sevilla: Walking and biking tour
Sevilla: Walking and biking tour
Seville
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Dalia Bouzerar
Dalia
Dalia Bouzerar
Local specialist in Spain | Replied on Jul 18, 2024

Thank you so much Carolina, I am so happy you had such a great time! If you ever want to come back to visit other parts of our beautiful Iberian peninsula, I would be so happy to help :)
Kind regards,
Dalia

Milan was Amazing thanks to Melanie
Italy | Jul 3 - Jul 10, 2024

Amy
Amy C.
Canada | Reviewed on Jul 17, 2024
KimKim travel helped put togethet an itinerary just right. We wanted to manage to our budget and have experiences beyond sight seeing. Melanie help us achieve that. The hotel was situated perfectly and wr has a wonderful time. Read more

KimKim travel helped put togethet an itinerary just right. We wanted to manage to our budget and have experiences beyond sight seeing. Melanie help us achieve that. The hotel was situated perfectly and wr has a wonderful time.

Hotel Review
43 Station Hotel
Milan

The staff were so helpful. Breakfast was fantastic. And the staff recommended 2 restaurants both perfect and not expensive.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Breakfast is great, rooms comfortable, staff friendly and helpful
Activity Reviews
Gelato and Pizza Making class in Milan
Gelato and Pizza Making class in Milan
Milan

What a great experience. The class wad fun and well paced. Thete were all levels of experience but the chef kept us all engaged. We made and ate our pizzas, had sip of wine while he talked about gelato, then made our own cones and finished by saviuring fresh made gelato w toppings we chose. Plus! The location is an amaxing foodhall that we visited the next day. This is a do not skip.

Quality of Experience
Guides, Drivers and Staff
Transport
We could walk from the hotel
Street Food Tour
Street Food Tour
Milan

A wonderful way to see the parts of the city and exolire foods. Our guide Marco made it feel like we were on an afternoon walk with a foidie friend taking us to his favourite spots. The balsamic tour and tasting started us off, but every stop was a highlight.

Quality of Experience
Food
Almost everything but especially tasting some things were would have missed on our own
Guides, Drivers and Staff
Friendly guide, easy peace, interesting stops
Transport
Easy meeting point to get.
Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jul 18, 2024

Hi Amy,

thank you so much for your lovely review, you definitely did enjoy Milan and managed to enjoy some delicious lovely food.
Thanks again for booking with me, it was a pleasure from start to finish, and I look forward to your next trip to Italy, maybe come and visit me on the Amalfi Coast!!

Grazie e a presto,
Melanie

We had an amazing time in Sweden!
Sweden | Jun 21 - Jul 4, 2024

Jackie
Jackie W.
Reading, MA | Reviewed on Jul 17, 2024
We had an amazing time in Sweden! We had terrific guides throughout the trip. Zennid was knowledgeable and great with the kids in Stockholm. Rostrum took us on a beautiful kayaking trip that was suitable for all levels of experience. The hiking around Torsö was incredible. Tours in Gothenburg were fun. The Universeum was the interactive and entertaining for all ages. I would definitely return to Sweden and would love to plan a trip to Iceland with Veronika! Read more

We had an amazing time in Sweden! We had terrific guides throughout the trip. Zennid was knowledgeable and great with the kids in Stockholm. Rostrum took us on a beautiful kayaking trip that was suitable for all levels of experience. The hiking around Torsö was incredible. Tours in Gothenburg were fun. The Universeum was the interactive and entertaining for all ages. I would definitely return to Sweden and would love to plan a trip to Iceland with Veronika!

Hotel Reviews
Nordic Light Hotel
Stockholm
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Scandic Grand Central
Stockholm
Authenticity & Character
Location
Easy access to public transportation and walkable
Staff
William was our waiter at the hotel restaurant. He was friendly and provided local advice.
Cleanliness & Comfort
Laxhall Hamnkrog & Konferens
Torsö
Authenticity & Character
Location
Picturesque
Staff
All the staff were incredibly friendly. Provided great insight about the area. Packed the most amazing picnic for our hike. Loved this place!
Cleanliness & Comfort
Scandic Göteborg Central
Göteborg
Authenticity & Character
Location
Easily walkable
Staff
Cleanliness & Comfort
Activity Reviews
Train Transfer
Train Transfer
Sweden

Super easy to navigate, quick, and comfortable

Quality of Experience
Guides, Drivers and Staff
Transport
Stockholm Hidden Gems Tour with a Private Guide
Stockholm Hidden Gems Tour with a Private Guide
Stockholm

Zennid was very knowledgeable. He gave us tips and additional area to explore and restaurants to try during the rest of the trip. He was great explaining everything to our kids (ages 7 & 9).

Quality of Experience
Guides, Drivers and Staff
Transport
Sunset Kayaking in Stockholm
Sunset Kayaking in Stockholm
Stockholm

This was a great experience. We had three generations of varying experience and abilities kayaking and everyone enjoyed it. Our guide was interesting, knowledgeable, and friendly. Would highly recommend this experience

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Boat Ride
Private Boat Ride
Gothenburg

This was a great way to see the area. Our guide was excellent with our kids, friendly and knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Veronika Turskytė
Veronika
Veronika Turskytė
Local specialist in Iceland | Replied on Jul 18, 2024

Dear Jackie,

Thank you so much for your wonderful review! I'm thrilled to hear that you had an amazing time in Sweden and enjoyed the diverse experiences!

I look forward to the opportunity to help you plan an equally unforgettable trip to Iceland :) Thank you again for choosing me for your Swedish adventure!

Wishes,
Veronika

KimKim made our first European adventure a breeze! Amazing service!!!
Italy | Jul 4 - Jul 13, 2024

Nate
Nate V.
Chicago, IL | Reviewed on Jul 17, 2024
I can't speak highly enough about KimKim and their entire team. Our family just returned from an incredible 10 day journey to Italy and we could not have made it all possible without Arianna's amazing planning and Barbara's constant logistical support once we were there. Arianna worked tirelessly in helping us to plan the perfect trip for our crew of 5 (ranging from 10-48 years). We started in Venice (2d) where we had an exceptional guide named Sarah, then moved on to Lake Como (2d) where... Read more

I can't speak highly enough about KimKim and their entire team. Our family just returned from an incredible 10 day journey to Italy and we could not have made it all possible without Arianna's amazing planning and Barbara's constant logistical support once we were there. Arianna worked tirelessly in helping us to plan the perfect trip for our crew of 5 (ranging from 10-48 years). We started in Venice (2d) where we had an exceptional guide named Sarah, then moved on to Lake Como (2d) where Barbara helped us figure out how to work around the only rain we had on the trip, allowing us to catch a later tour with Paulo, our wonderful captain. Our next stop was Cinque Terre, (3d) which was beautiful beyond words and our collective family favorite. We ended our trip in the "Eternal City" of Rome (2d), where we were fortunate enough to have Gioia lead us through both the Coliseum and the Vatican. We were all blown away at the amazing beauty and diverse attractions Italy has to offer! My wife and I were especially impressed with the AXIUS app we had access to. It kept us perfectly organized and in constant contact with Barbara, should we need ANYTHING during our stay. Every time, meeting point, document, ticket, hotel, and transportation detail was accounted for and accessible within seconds. Would definitely use KimKim again and recommend to friends/family. Thanks you!!!

Local specialist: Arianna Zampieri
Arianna
Arianna Zampieri
Local specialist in Italy | Replied on Jul 18, 2024
Ciao Nate,
Thank you so much for this detailed and positive review!
We're delighted to hear that your first Italian, and European, trip was outstanding overall. It gives us great joy to know that our local guides have provided you with excellent services and have contributed in the creation of beautiful memories for all your family. We take pride in choosing partners who love what they do.
We look forward to helping you plan your next adventure, to continue the exploration of other stunning...
Read more

Ciao Nate,
Thank you so much for this detailed and positive review!
We're delighted to hear that your first Italian, and European, trip was outstanding overall. It gives us great joy to know that our local guides have provided you with excellent services and have contributed in the creation of beautiful memories for all your family. We take pride in choosing partners who love what they do.
We look forward to helping you plan your next adventure, to continue the exploration of other stunning corners of our beautiful Italia :) On behalf of the whole Storywalking Team, thank you again for choosing us and arrivederci!

KimKim Team was Fabulous!!
Guatemala | Jun 23 - Jul 3, 2024

Rahul
Rahul M.
Los Angeles, CA | Reviewed on Jul 17, 2024
Our guide Esteban was absolutely amazing. He was with us in Antigua and Lake Atitlan, and was great with the kids and with the grandparents. The whole KimKim team was very accommodating. They were attentive to our initial requests and put together the perfect itinerary that wasn't too overwhelming and allowed for some flexibility. We were a relatively difficult group, as initially we had a party of 5, then a couple of weeks before the trip we added 2 more people. The team repsonded... Read more

Our guide Esteban was absolutely amazing. He was with us in Antigua and Lake Atitlan, and was great with the kids and with the grandparents. The whole KimKim team was very accommodating. They were attentive to our initial requests and put together the perfect itinerary that wasn't too overwhelming and allowed for some flexibility. We were a relatively difficult group, as initially we had a party of 5, then a couple of weeks before the trip we added 2 more people. The team repsonded quickly, found bigger accommodations for us where necessary, and upgraded the vehicles used to transport us everywhere. Even during the trip, we encountered an issue with one of our accommodations in Lake Atitlan, and the team mobilized quickly to rectify all issues we had identified. I got sick on one of our days in Antigua, and Esteban and the KimKim team accommodated a last minute change to our itinerary for the day, providing us with alternate options for experiences, and also being kind enough to fetch me some electrolyte drinks to keep me hydrated thru my sickness. They even offered to connect us with a local doctor.
Esteban gave plenty of recommendations for places to eat and visit during our spare time, continuing to send us recommendations via WhatsApp even after we had parted ways. KimKim was the ideal tour company for us in Guatemala, and we would absolutely recommend them again.

Hotel Reviews
Esmeralda House
Flores, Petén.

No screens in living area, so you need to wear mosquito repellent. A/C only in the bedrooms, so common areas are extremely hot and humid. Kitchen was not very well appointed--not enough bowls, cooking utensils, etc.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casita Del Rosario
Antigua Guatemala

Beautiful property, ideal for our group of 7. Beautiful courtyard and rooftop deck, bedrooms all well-appointed with TV's and fans, and a modern kitchen. Loft space in the front room is a bit noisy with all the traffic out on the street, but the 3 bedrooms are tucked away in the back of the house and are extremely quiet. Ideally located, right near the middle of town, easily walkable to any destination in Antigua.

Authenticity & Character
Location
Very close to center of town, walkable anywhere in Antigua.
Staff
Cleanliness & Comfort
Chalet Jucanya
Panajachel

The house itself is a bit old, not very modern. Very spacious with 3 bedrooms, comfortably slept our party of 7. Nice big common area living room, dining room, and large porch with dining area. Beautiful view of the garden/grounds and Lake Atitlan. We had a few issues--no covers for trash cans in restrooms (no toilet paper can be flushed, so these are critical to ensure house doesn't smell), no napkins/paper towels, no kitchen towels, not enough bath towels, not enough shampoo/soap, no hangers in the hanging closets. All issues were ultimately rectified when we brought them up to our travel company.

Authenticity & Character
Location
Walking distance from a great coffee shop, and immediately in front of Lake Atitlan. Made for great morning walks.
Staff
Cleanliness & Comfort
Local specialist: Catherina Tittaferrante
Catherina
Catherina Tittaferrante
Local specialist in Antigua Guatemala | Replied on Jul 27, 2024

Thank you so much for your wonderful review! We are delighted to hear that Esteban was your local friend.

Our team is dedicated to ensuring that every detail of your trip is perfect, and it's heartening to know that we met the expectations.

We appreciate your kind words about our responsiveness and flexibility, everything we do and promote is based on our vision.

Your comprehensive well-being is our mission as a real friend so please keep us always in your hearts and minds so we can keep sharing on a next destination. It could be Belize, Argentina, Colombia.

12 people, 15 days, 6 cities and 3 islands; Greece can be a logistical challenge - - no one could have done it better. Kudos to Eleni and her KimKim team!
Greece | Jun 25 - Jul 9, 2024

Diane
Diane S.
Shaw, DC | Reviewed on Jul 17, 2024
From start to finish Eleni and her team handled our group of 12 (6 couples most of us very close to retirement) with grace, enthusiasm and professionalism. They stayed in communication with us almost daily through WhatsApp, providing us with flight and ferry tickets, so we were aware they were monitoring our trip (and our needs) from a distance. That REALLY came in handy when in our last hotel, we had a room issue and we couldn't resolve on our own (hotel staff met our request with a... Read more

From start to finish Eleni and her team handled our group of 12 (6 couples most of us very close to retirement) with grace, enthusiasm and professionalism. They stayed in communication with us almost daily through WhatsApp, providing us with flight and ferry tickets, so we were aware they were monitoring our trip (and our needs) from a distance. That REALLY came in handy when in our last hotel, we had a room issue and we couldn't resolve on our own (hotel staff met our request with a 'shrug'). When we reached out through WhatsApp (late on a Saturday evening) they immediately went into action and contacted the hotel manager at home (!) on our behalf and the issues was resolved the next morning. Truly felt supported all the way throughout the trip.

The guides and drivers they selected for us were AMAZING - George (our driver for 6 days) became part of our family within hours, the tour guides were hand-selected by to Eleni and her team, and were wonderful.

We chose to focus on culture and food, so we had 2 wine tastings, a cooking class (4 hour, wonderful experience!), a tour of a honey farm, and olive oil tastings. All our breakfast meals were provided by the hotel, but except for 2 days, we had one prepaid meal arranged by the KimKim team. Each one was unique, with gorgeous views, and the food was over the top - - both the quality and the amount (we literally asked one of our drivers if this amount of food was 'normal' in Greece!). We tried food we probably would never have experienced if left to our own devices!

Those 5 starts I gave were truly earned by this team.

BTW - we (my husband and I) traveled in Italy last year with a different group of people - a trip also arranged by Eleni - and we had the same amazing experience - so I actually introduced Eleni to this travel group. HIGHLY RECOMMEND.

Hotel Reviews
Fedriades Hotel Delphi
Delphi

I really enjoyed our stay at Fedriades Hotel in Delphi. The town itself was beautiful, and the hotel offered stunning views of the valley from our windows. The restaurant right across the street, recommended by the hotel manager, was great too. It had a large bank of windows with valley views and delicious food. There was a bit of an odd situation where one room was significantly larger with a sitting area, kitchen, and giant patio, so we ended up drawing straws to see who would get it. It added a bit of fun to our trip, though it was unexpected. Overall, this hotel was fantastic.

Ippoliti Hotel
Nafplio

Our stay at the Ippoliti Hotel in Nafplio was very nice. It was probably the fanciest hotel in terms of interior décor, and having a pool was a great touch. There was a bit of confusion as some of our group members were placed in a different building with upgraded rooms, and we almost didn’t know where they were. Despite that, those who received the nicer rooms were thrilled, and we tried to ensure everyone got a fair turn at the better accommodations.

Abelonas Retreat
Santorini

Our stay at Abelonas Retreat in Santorini was good but had some issues. We had six rooms in total, and one couple ended up with a room where the bed was against two walls, making it very inconvenient. The manager wasn’t available to help right away, but your team managed to get us a new room the next morning, which was a relief. The hotel manager was kind of grumpy and not very accommodating when we asked for better views or nicer rooms for those who hadn’t had such experiences yet. This was the only place where we felt a bit let down.

Activity Reviews
Local Dinner in Naxos
Local Dinner in Naxos
Naxos

The restaurant was tucked up in the heart of the old market. WONDERFUL food, and super cool atmosphere. Great choice!

Quality of Experience
Food
Dinner in Athens with Acropolis View
Dinner in Athens with Acropolis View
Athens

The view from their rooftop was AMAZING - exactly as you see it here. The food (7 courses - really?!) was fabulous. GREAT start to our trip

Quality of Experience
Food
Guides, Drivers and Staff
Local meal in Galaxidi
Local meal in Galaxidi
Delphi

What an amazing meal - I think there were 7 courses (most featuring some type of delicious seafood). BEAUTIFUL views too

Food
Private Acropolis Guided Tour
Private Acropolis Guided Tour
Athens

The Guide was amazing, and the acropolis is a 'must see' in Athens, but it was CROWDED and hot. Recommend this, but maybe not in the middle of summer.

Quality of Experience
Guides, Drivers and Staff
Local Transfer in Athens
Greece

I cannot say enough about our driver for the first 6 days of our journey. George - you are amazing and your "Tetris" training came in handy as you dealt with our luggage day after day!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Guided Tour in Ancient Olympia
Private Guided Tour in Ancient Olympia
Olympia

I think we agreed that this was the best tour of all - our guide was fantastic, we arrived near the end of the day, so very few other people there (and maybe a bit cooler). A must-see.

Quality of Experience
Guides, Drivers and Staff
Private Tour of Delphi
Private Tour of Delphi
Greece

Another surprise 'hidden gem' of a place. Finally learned what/who the Oracle of Delphi is and why this place was so special. The little town of Delphi is gorgeous too...

Quality of Experience
Guides, Drivers and Staff
Honey Tasting  at a Farm
Honey Tasting at a Farm
Olympia

We have some experience with beekeeping, so listening to a master beekeeper is always a treat. She was amazing, and had some really interesting other (bee related) things to look at / taste and purchase. Baklava = honey!

Quality of Experience
Private Cooking Class in Nafplio
Private Cooking Class in Nafplio
Nafplio

All I can say is that this was a highlight of our trip. We had a BLAST and the food was amazing. Who knew how time consuming it was to prepare octopus (or squid - can't remember the difference now!)!?

Quality of Experience
Food
Guides, Drivers and Staff
Acropolis of Mycenae Guided Tour 
Acropolis of Mycenae Guided Tour 
Greece

It was our 2nd time there, so less 'amazing' for us and it was HOT, but our guide was great!

Quality of Experience
Guides, Drivers and Staff
Private Epidaurus Guided Tour
Private Epidaurus Guided Tour
Greece

Good tour, nice to have the same guide twice (he was great).

Quality of Experience
Guides, Drivers and Staff
Private Naxos Food & Culture Tour
Private Naxos Food & Culture Tour
Naxos

So glad we got to go see some of the villages higher up on the island of Naxos. BEAUTIFUL places, and our guide was (again) amazing!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Caldera Cruise & Volcano Visit
Caldera Cruise & Volcano Visit
Santorini

I wasn't really sure about spending 6 hours on a boat cruising around in the caldera - but it was a wonderful experience. Very much worth doing. Especially liked hiking on the heart of the ancient volcano.

Quality of Experience
Food
Lunch with Olive Grove View
Lunch with Olive Grove View
Greece

Our host was the owner and manager so he was a wealth of information with TONS of interesting things to share with us. The olive oil was smooth and flavorful, and (like so many of our dining experiences in Greece) the food was both wonderful and PLENTIFUL!

Quality of Experience
Food
Guides, Drivers and Staff
Wine Tasting and lunch in a winery in Nemea
Wine Tasting and lunch in a winery in Nemea
Greece

Maybe I've been to too many wineries. This was a very nice experience, but also similar to other wine adventures I've enjoyed. The food (with wine pairings) was very good...

Quality of Experience
Food
Private Santorini Wine Tour
Private Santorini Wine Tour
Santorini

This was actually a '3 winery' tour - which was a very nice way to spend our last evening in Santorini. The meal at the last winery was wonderful.

Quality of Experience
Food
Local specialist: Eleni Fotiou
Eleni
Eleni Fotiou
Local specialist in Athens | Replied on Jul 17, 2024

Dear Diane,
Thank you so much for your wonderful review and I am "double happy" that I managed to meet your expectations in Greece this time. You and your fellow travelers have been so helpful and responsive, so together we managed to create a unique trip for all. Thank you again. Eleni

Highly Recommend: Michael’s Personalized and Exceptional Service
Colombia | Jan 16 - Jan 30, 2024

Sandra
Sandra E.
United Kingdom | Reviewed on Jul 17, 2024
I cannot recommend Michael highly enough—his service was truly beyond excellent. From the very start, Michael listened attentively to our needs and crafted a trip program that was perfectly tailored to us, far exceeding our expectations. The accommodations were top-notch, and the activities were well-planned and enjoyable. Additionally, the people we met along the way, including the drivers, contributed to an unforgettable experience. Michael's attention to detail was impeccable. He... Read more

I cannot recommend Michael highly enough—his service was truly beyond excellent. From the very start, Michael listened attentively to our needs and crafted a trip program that was perfectly tailored to us, far exceeding our expectations. The accommodations were top-notch, and the activities were well-planned and enjoyable. Additionally, the people we met along the way, including the drivers, contributed to an unforgettable experience.

Michael's attention to detail was impeccable. He ensured that we were informed at every step, efficiently handling visa applications and transportation arrangements. I am especially grateful for his exceptional assistance when I accidentally left a very special gift from my parents at one of our accommodations. Michael promptly contacted the hotel and managed to retrieve the gift just in time before my departure from the country.

We will definitely be recommending your agency and Michael to everyone we can. Here’s to the first of many trips!

Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Jul 17, 2024
Dear Sandra, Thank you so much for your wonderful review! I am thrilled to hear that you were so satisfied with our service and that your trip exceeded all expectations. It was a pleasure to fulfill all your wishes and tailor a program specifically for you. I am delighted that you enjoyed both the accommodations and the planned activities and that the people you met along the way contributed to an unforgettable experience. Your kind words about our attention to detail and support in... Read more

Dear Sandra,

Thank you so much for your wonderful review! I am thrilled to hear that you were so satisfied with our service and that your trip exceeded all expectations. It was a pleasure to fulfill all your wishes and tailor a program specifically for you.

I am delighted that you enjoyed both the accommodations and the planned activities and that the people you met along the way contributed to an unforgettable experience.

Your kind words about our attention to detail and support in organizing your trip mean a lot to us and make us very happy—this is exactly our goal! :)

Thank you for your kind words and hopefully see you soon again in Colombia!

Best regards,
Michael & The Chaska Tours Team

A good holiday with some major challenges
New Zealand | Jun 30 - Jul 7, 2024

K
Karin B.
South Africa | Reviewed on Jul 17, 2024
Paula was very responsive and helpful and chose good hotels and activities. We had a good time. But there were some issues that she did not take care of adequately:
1. She misread our request for two single rooms and all the original quotes were based on a shared room. So the trip ended up costing quite a bit more than expected - we only found this our after paying the deposit and seeing what was arranged. Paula said that she gave us a discount but given that KimKim does not disclose the...
Read more

Paula was very responsive and helpful and chose good hotels and activities. We had a good time.

But there were some issues that she did not take care of adequately:
1. She misread our request for two single rooms and all the original quotes were based on a shared room. So the trip ended up costing quite a bit more than expected - we only found this our after paying the deposit and seeing what was arranged. Paula said that she gave us a discount but given that KimKim does not disclose the individual costs of items, we were unable to see if this was the case.
2. There was a problem between the local agents in New Zealand and the care hire people. The car hire people needed some information which the local agents would not/could not give. This resulted in us waiting for an hour to get the car by which time it was dark. Given that it was out first experience of driving in New Zealand, in Auckland, a big city, we had timed the flight so that we could drive before dark, but given the delay we had to drive in the dark. After some time of asking for an explanation, which we did not get, we were given a small refund for our troubles but would have preferred that this had not happened.
3. Although Paula knew we had a car, she booked us into a hotel where overnight parking was exorbitant. We believe that she should have told us that we would have to pay for parking and how much. KimKim customer service did pay for the parking, once we asked, and we appreciate that, but would have preferred for them to offer.
4. Paula went away just before our trip, and we still had some important questions. Although she did tell us some time before that this would happen, she did not remind us before the date and did not indicate who would take over, even though we were in the middle of discussing an important issue with her. She just disappeared. So we went without a response for about 3 days and had to contact customer service for someone to check on Paula's trips. When Liz did respond she was extremely helpful, but again, we should not have had to ask.

The response time from both Paula, Liz and customer service was excellent (except when Paula went away). Unfortunately the substance of the service was not always that good. I suggest that KimKim work on the latter.

Hotel Reviews
Chalet Queenstown
Queenstown

Excellent. Wonderful service from the manager. Well located.

Authenticity & Character
Location
Staff
Deborah was helpful and fun
Cleanliness & Comfort
Rydges Rotorua
Rotorua

A really nice hotel, close to the forest with nice walks for those who want. Excellent food.

Authenticity & Character
Not really a character hotel, but a nice place to stay.
Location
We liked the location because it was close to the forest, but if you want to be close to town then this may not be best.
Staff
Extremely helpful and friendly.
Cleanliness & Comfort
Quest Napier
Napier
Authenticity & Character
A lovely place.
Location
Very close to town and the beach. everything in walking distance.
Staff
The proprieter was extremely friendly and helpful.
Cleanliness & Comfort
Holiday Inn Express Auckland City Centre
Auckland

The breakfast could have been more varied.

Authenticity & Character
Its a Holiday Inn. We did not expect character.
Location
Very central. easy to get about the city
Staff
The desk staff were extremely helpful and friendly.
Cleanliness & Comfort
Activity Reviews
Afternoon Wilderness Experience
Afternoon Wilderness Experience
Auckland

A fun activity. Good to get out of Auckland. but we wondered if we were really in a rainfeorst - it was not as dense or wet as we expected.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Milford Sound Glass Roof Van/CruiseVan
Full Day Milford Sound Glass Roof Van/CruiseVan
Queenstown (NZ)

long but beautiful.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Welcome to Rotorua
Welcome to Rotorua
Rotorua
Quality of Experience
Guides, Drivers and Staff
Mitai Cultural Experience & Dinner
Mitai Cultural Experience & Dinner
Rotorua
Quality of Experience
Food
Guides, Drivers and Staff
Transport
The Hell's Gate Experience
The Hell's Gate Experience
Rotorua
Quality of Experience
Guides, Drivers and Staff
Transport
Twilight Glow Worm Kayak Experience - 3 hour guided
Twilight Glow Worm Kayak Experience - 3 hour guided
Rotorua
Quality of Experience
Guides, Drivers and Staff
The guides were extremely friendly and helpful.
Transport
Local specialist: Paula Adams
Paula
Paula Adams
Local specialist in California and Australia | Replied on Jul 20, 2024
Dear Karin, Thank you for your detailed feedback. I'm glad to hear that you had a generally positive experience and appreciated the responsiveness and helpfulness of our team. However, I regret the issues you encountered and any inconvenience they caused. Regarding the room miscommunication, I understand how this unexpected cost impacted your budget. Initially, we reserved and charged for one room based on our understanding of your request, but when it became clear that you needed two... Read more

Dear Karin,

Thank you for your detailed feedback. I'm glad to hear that you had a generally positive experience and appreciated the responsiveness and helpfulness of our team. However, I regret the issues you encountered and any inconvenience they caused.

Regarding the room miscommunication, I understand how this unexpected cost impacted your budget. Initially, we reserved and charged for one room based on our understanding of your request, but when it became clear that you needed two rooms, we did our best to communicate proactively and did send an updated price that included the second room. The total cost would have been the same from the beginning had we known about the need for two rooms upfront. Additionally, the extra amount charged did not fully cover the cost of the second room, and we absorbed the remaining cost to help you.

The delay in getting your car was indeed a frustrating experience, and not something we've ever encountered before. The car company requested information they did not need, which could have been resolved with a phone call to our operations department. via the contact numbers we included in the final documents we sent you. After addressing this with the car company, they acknowledged the error in their system and offered a significant refund, enough to cover the parking fees and more.

While it is generally understood that parking and tolls need to be paid directly, I see how specific information could have been helpful. This is the first time in 20 years that we've received such feedback, and I appreciate the opportunity to improve our communication on this matter.

Regarding the breakdown of costs and discounts, we did provide a detailed breakdown of the additional discounts secured, totaling $454, explained tour by tour. We aim to be transparent about the value of your trip and will continue provide clarity in our pricing and discount disclosures.

In terms of communication, we exchanged hundreds of messages over the 6 months we worked together to ensure we helped address every question you had—we also wanted to go the extra mile for you by sending pictures of your temporary driver's license and international license to the car company to ensure there would be no issues with the car pickup. Our goal is always to provide comprehensive support, and we believe we did everything possible to help you have a good trip.

Thank you for recognizing Liz's efforts and the overall responsiveness of our team as well! Your feedback highlights areas where we can improve, and we'll work diligently to enhance the quality and substance of our service as always. Thank you for your understanding and patience.

Regards,
Paula

Experience of a life time!It was my husband...
Iceland | Jun 30 - Jul 9, 2024

Marley
Marley B.
Fremont, OH | Reviewed on Jul 17, 2024
Experience of a life time! It was my husband's first time out of the country so I wanted to make sure that our trip went as smooth as butter. I heard about Kimkim from my cousin who has used this site to plan a handful of international vacations, so I thought I would try it out as well. We had a wonderful experience working with our Kimkim agent, Gummi. He did a wonderful job taking our interests into consideration when choosing excursions and was extremely helpful when we were in country... Read more

Experience of a life time!

It was my husband's first time out of the country so I wanted to make sure that our trip went as smooth as butter. I heard about Kimkim from my cousin who has used this site to plan a handful of international vacations, so I thought I would try it out as well. We had a wonderful experience working with our Kimkim agent, Gummi. He did a wonderful job taking our interests into consideration when choosing excursions and was extremely helpful when we were in country and worked on situating our camper van rental details. Iceland is full of amazing scenery, and many cool things to do. I highly recommend Gummi, especially for my detail oriented friends! He put together a day-by-day Google Map itinerary for us to follow; provided recommended time frames for each stop; recommended restaurants at each location; and answered ANY question I had. He was available during our stay in Iceland to help with anything we may have needed; and there were a few things we needed hahah :) He is very friendly and did an amazing job helping us make this experience one of a kind!

Activity Reviews
Lunar Landscapes & Healing Waters – Blue Lagoon Immersion
Lunar Landscapes & Healing Waters – Blue Lagoon Immersion
Iceland

The day we went to the Blue Lagoon was a very foggy day. This was AWESOME. The dense fog gave you the feeling of being in a more private pool, considering you could hardly see the person standing 10ft from you. The masks here was so fun to participate in. This is the place that we got stuck on Somersby Apple Cider!

Quality of Experience
Showers were clean and plenty of lockers available.
Guides, Drivers and Staff
The front desk staff were super helpful and the staff in the staff in the wash closest were always around when needed. The staff member dishing out the face masks was super informative and seemed like he was having a good time doing what he was doing, even though I am sure he gave the same speech about the mask information 16543135 times a day.
Transport
The transportation was carried out by us for pretty much everything. We drove to the majority of our excursions.
Silfra Snorkeling – Dive Between Continents in Crystal Clear Waters
Silfra Snorkeling – Dive Between Continents in Crystal Clear Waters
Iceland

We loved our tour guide at the Silfra Snorkeling, Veronica. She was very nice, funny, and informative; and she knows 5 languages. This activity was one of our favorites from the whole trip! They provided hot coco and a chocolate bar for each person after the snorkeling trip was over, which was a good opportunity to get to know our guide a little more!

Quality of Experience
I brought my GoPro to take pictures, but when they put the mittens on with my wet suit I decided not to bring it. However, each guide takes their own GoPro with them to take pictures of the water, rock formations, and each attendee in their group. This was super nice and we had the pictures by the next day!
Guides, Drivers and Staff
Transport
The Secret Lagoon
The Secret Lagoon
Iceland

This wasn't our favorite lagoon, but it was a nice one. The lobby/bar area is really pretty and modern. We liked that we could walk around the pool area and see the geothermal activity happening. The pool bottom was rocky, so be prepared for that. The benches were kind of slimy so we chose not to sit; we walked and circulated the pool instead.

Quality of Experience
Guides, Drivers and Staff
Transport
Katla Ice Cave
Katla Ice Cave
Iceland

We loved this experience!! The ice caves are incredible, and it was so fascinating to hear about the history of the climate and how it is affecting the glacier we hiked through. We loved our guide, Guey (sounds like whey). He was super friendly and informative, and you could tell he really loves his job and has a passion for what he does.

Quality of Experience
Jökulsárlón Glacier Lagoon Kayaking Adventure
Jökulsárlón Glacier Lagoon Kayaking Adventure
Iceland

We do not have a review for this activity as the wind was so strong and it was rainy enough to cancel our excursion for the day.

Whale Watching Tour
Whale Watching Tour
Iceland

This was a neat experience. We did get to see some whales and whale tails; we even saw some birds flying and floating near by! The staff members were really nice and informative. We were thankful to receive a waterproof suit for the duration of our excursion. The weather was a little rainy, but extremely choppy; the boat ride there and back was a little rough. My husband and I have been on boats before but nothing like this, and both got a little seasick with the boat rocking in the choppy waves of the bay.

Quality of Experience
Guides, Drivers and Staff
Transport
A surprise visit to Skógarböðin - Forestlagoon for Marley and Joe From Katie and Dmitry Walker
A surprise visit to Skógarböðin - Forestlagoon for Marley and Joe From Katie and Dmitry Walker
Iceland

This was not our favorite lagoon. We had high hopes for this lagoon, but when we got to the lagoon (6pm) they were fully booked, and it was quite loud (people were everywhere). This lagoon is located near a large city that cruise ships dock at over night. The men's bathroom was loud, filled with drunken adults, and smelled like urine. The soap bottles were empty or filled with water to make the soap go further. My husband had the worst experience in the WC compared to the other lagoons we went to. The women's WC was also loud and slightly crowded, but seemed to be fairly clean. This was the last lagoon we attended and were hoping it would be more relaxing, but ended up being the quickest trip to a lagoon that we had.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Jul 18, 2024

Thank you so much for the kind review Marley. There sure were a few hiccups with the camper van, but that's what I'm here for ☺️

I am sorey and surprised to read about your experience at the Forest Lagoon. I've had many clients go there and have been there a few times myself and have never had that kind of experience. But then again, the big cruisers haven't been in town when I've been there so I guess it's the cruise crowd, I'm not going to publicly state what I think of them most of the time.

Take care my friends and I hope we'll see you in Iceland soon again

Well planned holiday with good hikes
Norway | Jun 30 - Jul 10, 2024

Sheetal
Sheetal B.
India | Reviewed on Jul 17, 2024
My husband and I had an amazing holiday with Kim-Kim. Maria planned the trip very well, accommodating all our needs. All the last minute changes were well sorted out by Fenne and her team.
The best part of the trip was Balestrand, it's a very peaceful and beautiful town.
everything was well planned, just a few mornings we had to start early, missed breakfasts. All worth it.
Our guide at pulpit rock was really good, we had a super hike with lots of picturesque stops.
Our trip covered...
Read more

My husband and I had an amazing holiday with Kim-Kim. Maria planned the trip very well, accommodating all our needs. All the last minute changes were well sorted out by Fenne and her team.
The best part of the trip was Balestrand, it's a very peaceful and beautiful town.
everything was well planned, just a few mornings we had to start early, missed breakfasts. All worth it.
Our guide at pulpit rock was really good, we had a super hike with lots of picturesque stops.
Our trip covered all the lovely places and good time to hike 3 beautiful places.
Thanks KimKim

Hotel Reviews
Clarion Collection Hotel Havnekontoret
Bergen
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kviknes Hotel
Balestrand
Scandic Stavanger Park
Stavanger
Scandic Victoria
Oslo
Local specialist: Maria Shephard
Maria
Maria Shephard
Local specialist in Kristiansand | Replied on Jul 19, 2024

Dear Sheetal.!!

Thank you for this review.! Its is great to read that you and your husband had an amazing time during your time in Norway, It has been a great pleasure to assist you throughout the entire journey.!

I am happy that you were able to relax in Balestrand and enjoy the Hikes and the views its self, again, thank you for letting me be part of this trip.!

Hope you visit us again!
-Maria

We hadn’t booked with KimKim before but our e...
Finland | Jul 9 - Jul 16, 2024

Anne
Anne B.
Australia | Reviewed on Jul 17, 2024

We hadn’t booked with KimKim before but our experience has been excellent. Moonika booked us a week’s trip in Finland with hotels, transport, transfers and tours in each place we visited. The hotels were very comfortable and the tour guides, Alvaro, Karri, Andy, Leesa, Chris and Justine were all very interesting, professional and charming. Moonika was very supportive during our trip and checked with us to see all was going well. She responded to all our queries promptly and efficiently. We would definitely use KimKim again and recommend them to others.

Local specialist: Moonika Apart
Moonika
Moonika Apart
Local specialist in Estonia | Replied on Jul 17, 2024

Thank you for a lovely review Anne! I'm glad to hear you were happy with the trip plan I put together for you and with all the hotels and guides.
All the best,
Moonika

Memorable Greek trip
Greece | Jul 8 - Jul 14, 2024

Jaya
Jaya C.
Hermosa Beach, CA | Reviewed on Jul 17, 2024
Angela helped us make an immaculate plan for our trip to Greece! It was a short notice yet she worked to make it perfect for us. Angela was very responsive inspite of time differences and very pleasant to work with throughout.
Our guides were all fantastic. Peter and Andreas were extraordinary.
Read more

Angela helped us make an immaculate plan for our trip to Greece! It was a short notice yet she worked to make it perfect for us. Angela was very responsive inspite of time differences and very pleasant to work with throughout.
Our guides were all fantastic. Peter and Andreas were extraordinary.

Hotel Reviews
Belle Epoque Suites
Athens

Hotel is near Matreaski square so is convenient location. Room was quite small and lobby as well. The lift is inconvenient and hard to load suitcases. Staff was very friendly and quite understanding to help with late checkin and check out. Not fancy but definitely worth for a quick stay.

Authenticity & Character
Location
Near Mastreatski square. Lots of eateries around.
Staff
Very friendly and flexible staff.
Cleanliness & Comfort
Elevator is a pain and noisy especially if you have a room next to it.
Above Blue Suites Santorini
Santorini

Nice little gem that is in a rock style, facing the sea and at a high point. The balcony has a jacuzzi and best sunset view. Room was convenient though AC didn’t seem powerful enough to cool the whole room. Ample space and very convenient. Staff is friendly and courteous. But if stairs to climb up and down to room but the bell boys were happy to lug the suitcases for us.

Authenticity & Character
Well decorated and typical Santorini style.
Location
Fantastic for sunset views right from the room. Few restaurants and market were wt stone throw’s distance. Convenient for private trips not sure of group trips.
Staff
Courteous, friendly, cleaning staff was amazing
Cleanliness & Comfort
Cleaned the jacuzzi every day. Cleaning lady provided with essentials even when we didn’t want room to be cleaned. There is a stench in the bathroom which is probably due to plumbing or sea water.
Happy Cretan Suites
Malevizi, Crete

Absolutely fantastic hotel that is kid friendly, comfortable and with all amenities. Little away from town which probably the only drawback but it’s self sufficient.

Authenticity & Character
Well decorated, very convenient.
Location
Little far from port, airport, town and tourist spots. Definitely suited for private tours and or travel by taxi
Staff
Fantastic staff. Reception was friendly and thorough. Welcomed us with cookies and champagne. They gifted a local brand of lotions as parting present. Hand written welcome and thank you notes were very sweet and thoughtful. Waiters at restaurant were very friendly and helped plan a surprise dessert for my husband birthday at a very short notice.
Cleanliness & Comfort
Very clean and convenient. Only complaint is that AC was not in the bedroom and so was very hot.
Activity Reviews
Sunset Black Waters Sea Kayak
Sunset Black Waters Sea Kayak
Greece

It was fun activity to kayak with them. There were two guides so was feeling safe with my little guy. We got to see beautiful sunset and insides of a cave. There was a short snack break with fruits and lemonade. They even arranged hot tea for my son. Dinner was very delicious as well. Highly recommend this!

Quality of Experience
Great sunset and fun in water
Food
Snack and dinner were delicious. Accommodated vegetarians.
Guides, Drivers and Staff
Guides were helpful and adaptive to my child.
Transport
Convenient
We guide you in the Past 2024
We guide you in the Past 2024
Greece

This tour was great with multiple activities. Starting with a visit to Pyrgos village where we got to walk around and experience the classic Santorini houses and the blue dome churches. We got a glimpse of Red Beach. Wish could actually go to beach. We also got to see Akrotiri ruins however due to a strike we cdnt have a guide to explain. It’s a little harder to get a good idea without a guide. Lost Atlantis museum was informational and was enjoyed by my kid. It’s like a VR simulation.

Quality of Experience
Guide was friendly and knowledgeable
Guides, Drivers and Staff
Staff was helpful though we missed not having guide for Akrotiri
Transport
Private Tour of Delphi & Thermopylae From Athens
Private Tour of Delphi & Thermopylae From Athens
Greece

Visit to Thermopylae was interesting. There is not much to see in terms of monuments or remains. However, the 3D simulation and the history is quite interesting. Delphi was amazing to see. Lot of the original monuments are in the archaeological site. Museum was informative as well. Lunch location was fantastic- both food and view. Peter was an engaging and knowledgeable guide!

Quality of Experience
Guides, Drivers and Staff
Peter was an engaging and knowledgeable guide/driver
Transport
Athens Highlights Mythology Tour
Athens Highlights Mythology Tour
Greece

This tour was very informative and wonderful to see the Roman Agora, Acropolis, Parthenon and more. It covers most of the Ancient monuments in Athens. Needs quite a bit of walking but the guide was very good. She was engaging, giving references to mythology.

Quality of Experience
Great tour to cover the monuments in Ancient Athens
Guides, Drivers and Staff
Guide was very knowledgeable, engaging and helpful
Cave of Zeus & Knossos Palace with Lassithi Plateau from East P1
Cave of Zeus & Knossos Palace with Lassithi Plateau from East P1
Greece

Good day tour that covers visit to Dakiti, Lassithi plateau, cave where Zeus was born, ceramic pottery factory/store, Knossos palace which has been partially recreated to see the Minoan civilization.

Quality of Experience
Guides, Drivers and Staff
Andres was very knowledgeable
Transport
Local specialist: Angela (Aggeliki) Giannioti
Angela (Aggeliki)
Angela (Aggeliki) Giannioti
Local specialist in Greece | Replied on Jul 22, 2024
Yeia sou, Jaya! Thank you for your time to share your review and thoughts on the trip. I'm really happy that your family had a great time here in Greece with us. 🙂
And I'm truly really happy that I was able to assist in planning things for you.
Your feedback is highly appreciated.
Just one thing, if I may. It is Monastiraki Square. 😀
Just so that you know how it's called in case you want to go there on your next visit or perhaps you want to recommend to friends or family that are planning...
Read more

Yeia sou, Jaya!

Thank you for your time to share your review and thoughts on the trip.

I'm really happy that your family had a great time here in Greece with us. 🙂
And I'm truly really happy that I was able to assist in planning things for you.

Your feedback is highly appreciated.
Just one thing, if I may. It is Monastiraki Square. 😀
Just so that you know how it's called in case you want to go there on your next visit or perhaps you want to recommend to friends or family that are planning to visit Greece. 🙏🙂

We would love to see you coming back soon. There are so many other things to do and see in my country and I'm sure you'll love them all!

Until then take care and safe travels!

Greetings from Greece,
Angela and the GA Trips team

Greece - a trip of a lifetime
Greece | Jun 25 - Jul 9, 2024

Gayle
Gayle Z.
North Olmsted, OH | Reviewed on Jul 17, 2024
George, our driver, to/from Athens was amazing! Drove carefully and efficiently; engaged well with our enthusiastic group; got us to our destinations in a timely fashion.
Our tour guide in Olympia was fabulous! She was very knowledgeable about the site and museum, and interacted extremely well with our group.
The private cooking class is highly recommended to future groups. Costas and Agathi were incredible hosts - so genuine, and happy to have us there. The food was delicious, too.
Read more

George, our driver, to/from Athens was amazing! Drove carefully and efficiently; engaged well with our enthusiastic group; got us to our destinations in a timely fashion.
Our tour guide in Olympia was fabulous! She was very knowledgeable about the site and museum, and interacted extremely well with our group.
The private cooking class is highly recommended to future groups. Costas and Agathi were incredible hosts - so genuine, and happy to have us there. The food was delicious, too.

Hotel Review
Leonidaion Guesthouse Olympia
Archaia Olympia

Our group of 13 had the place to ourselves as there are only 8 or 9 rooms. The roof top deck was a great place to hang out after a long day of travel and touring. Our host was extremely pleasant, and a talented bartender. Located very near to the main drag, so we walked to lunch, and back from dinner. Would definitely recommend if you are in the area.

Authenticity & Character
Has real keys for the rooms - not plastic/electronic cards. Small hotel, very personable hosts.
Location
Walkable distance to restaurants, shopping and ancient ruins.
Staff
Very personable, and engaging. Were able to accommodate the GF request for breakfast.
Cleanliness & Comfort
The entire place was very clean; comfy beds; en-suite baths; good hot water and water pressure.
Activity Reviews
Private Guided Tour in Ancient Olympia
Private Guided Tour in Ancient Olympia
Olympia

Our tour guide was amazing - she was very knowable about the site and museum, and interacted with our group extremely well. Many in our group took the opportunity to "run" in the Olympic stadium - what an unusual experience - so grateful!

Quality of Experience
Great tour guide - it really makes a difference!
Guides, Drivers and Staff
Very knowledgeable, friendly and engaging.
Transport
We had a private transfer.
Local meal in Galaxidi
Local meal in Galaxidi
Delphi

While the food was amazing, there was entirely too much of it - 7 courses, I think. The reservation was at 7 pm, and not starting to eat until 7:30 pm - that's just too late in the evening for this mid-western gal. Also, there didn't seem to be anything to do in the little town - so nothing to entertain us while we waited until 7 pm. They refused to seat us until 7 pm.

Quality of Experience
Too much food, too late in the evening, too far from our hotel (30 minute drive)
Food
Food was absolutely delicious, just way too much of it.
Guides, Drivers and Staff
They refused to skip the main course, even when none of us wanted it. Way too much time between courses. Did not take a reservation earlier than 7 pm. Refused to seat us until 7 pm.
Transport
Our driver picked us up at the hotel, and delivered us to a parking lot near the restaurant.
Private Tour of Delphi
Private Tour of Delphi
Greece

Interesting little ruin within walking distance of our hotel.

Quality of Experience
Very interesting. Unfortunately, both the Theater and the Stadium were closed the day we were there - would have loved to wander and see a bit more.
Guides, Drivers and Staff
Our guide was very good. There was some confusion as to the meeting place - we were late because we expected her to be in the plaza at the base of the entrance - she was at the ticket window at the top of the entrance.
Transport
Walkable from our hotel (10 minutes)
Honey Tasting  at a Farm
Honey Tasting at a Farm
Olympia

While the activity was somewhat interesting, the reality fell short of expectations. The time of day was also unfortunate - several in our group were fighting to stay awake. The honey was delicious, but lacked depth of flavor.

Quality of Experience
Guides, Drivers and Staff
Transport
Our driver was in it with us - sat through the presentation and the tasting! What a good sport!
Private Epidaurus Guided Tour
Private Epidaurus Guided Tour
Greece

This tour was amazing, only because we were allowed to explore/climb/sit in the 2500 year old Amphitheater! The rest of the ruin was overshadowed by this experience. Be sure to schedule your visit for the very first thing before the rest of the tourists arrive, and ask to see the Theater first.

Quality of Experience
The experience in the Theater. In the US, we are not allowed to touch historic artifacts.
Guides, Drivers and Staff
Our guide was very much into the mythology and ancient stories of Greece - these stories overshadowed the objects we were looking at. His accent also was fairly heavy, and so more difficult to understand than other guides.
Transport
We had our own private driver who picked us up at our hotel, and delivered us to the entrance of the ruin.
Local Transfer in Athens
Greece

The driver picked us up at the front door of the hotel, and delivered us to the bottom of the hill where we met our guide. George was great - so glad we had him for 5 days. I don't want to travel any other way again!

Quality of Experience
We didn't have to figure out where to go, and what time we had to leave to get where we were going.
Guides, Drivers and Staff
George was very pleasant and engaging, and an excellent driver.
Transport
Vehicle was newer and very clean; definitely the right size for our group.
Private Acropolis Guided Tour
Private Acropolis Guided Tour
Athens

What a great experience to see and tour the Acropolis with an expert. Though the place was packed with other tourists, I felt we had a much better experience rather than an audio self-guided tour. It also helped to have someone personally walk us through the entrance gates - less waiting and confusion.

Quality of Experience
The shear history and magnitude of the place.
Guides, Drivers and Staff
Our driver dropped us exactly where we needed to be. Our guide was well spoken about the ruin, and her grasp of the English language made it very easy to understand her.
Transport
Dinner in Athens with Acropolis View
Dinner in Athens with Acropolis View
Athens

Beautiful location - rooftop terrace - great food, and got to watch the Acropolis light up as the sun went down.

Quality of Experience
Location and view.
Food
Delicious food, plenty of it, and they easily accommodated a GF diet
Guides, Drivers and Staff
The wait staff were so pleasant, efficient and accommodating
Transport
Walk-able from the hotel - 15 minutes. And after a large meal, it was great to walk some of it off
Acropolis of Mycenae Guided Tour 
Acropolis of Mycenae Guided Tour 
Greece

The bee hive tomb was very cool! The rest of the ruin was "meh."

Quality of Experience
Guides, Drivers and Staff
The guide was very interested in mythology and ancient stories - there was minimal talking about the ruins/rubble we were looking at. He also had a fairly heavy Greek accent which made him difficult to understand.
Transport
Our driver picked us up at the hotel, and delivered us to the entrance.
Lunch with Olive Grove View
Lunch with Olive Grove View
Greece

What a great, relaxing lunch in the shade under the trees. Our host was very knowledgeable and personable - we really enjoyed our time with him. They served fabulous food, and easily provided plenty of GF food for the two individuals who required it.

Quality of Experience
Fun, entertaining, good food
Food
Very good, and plenty of it
Guides, Drivers and Staff
Personable folks, all around
Transport
Our driver picked us up at the hotel, and delivered us to the doorstep
Wine Tasting and lunch in a winery in Nemea
Wine Tasting and lunch in a winery in Nemea
Greece

It was a beautiful location and building. The tour felt a bit rushed, but fun to see the things. Lunch was excellent, but entirely too much food - several dishes were never touched, and that feels very wasteful. We enjoyed the family style serving, and they easily accommodated the two who are GF. The wine was OK - it tasted very young (not aged).

Quality of Experience
Fun, and an opportunity to get out of the heat for a bit
Food
Amazing food, and plenty of it
Guides, Drivers and Staff
Guides were very pleasant and knowledgeable
Transport
Our driver made sure we weren't too early, though we were still early
Private Cooking Class in Nafplio
Private Cooking Class in Nafplio
Nafplio

Our group really enjoyed this - our hosts were so genuine, kind, and welcoming. And the food was delicious!

Quality of Experience
Fun and educational - I know I learned several things from Chef
Food
Amazing! And they shared the recipes, so we'll be trying it ourselves sometime
Guides, Drivers and Staff
Costas and Agathi were just so genuine and pleasant
Transport
Door to door service - in both directions
Local Dinner in Naxos
Local Dinner in Naxos
Naxos

Good food, walkable from the hotel, staff were kind and accommodating for our large group of 12.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Naxos Food & Culture Tour
Private Naxos Food & Culture Tour
Naxos

We thought it would be more about food than culture, and it was longer than 4 hours. Though one of the dishes on this tour was my favorite in all the food I ate while in Greece for two weeks! The olive oil tasting was fun and educational, though I enjoyed the history - spoken and visible - more. The retail shopping after lunch went long - I believe there was something about the credit card machine.

Quality of Experience
Food
Lunch was amazing
Guides, Drivers and Staff
Our guide was lovely, knowledgeable and well spoken
Transport
We were picked up and dropped off at the hotel.
Caldera Cruise & Volcano Visit
Caldera Cruise & Volcano Visit
Santorini

This was a lot of fun, though long - advertised as 6 hours, and it was 8 hours if not more. Also, as advertised as a traditional wooden boat, but the diesel fumes got old really quick.

Quality of Experience
It was beautiful to be on the water, and having the opportunity to swim in the ocean was great
Food
When you're hungry, food tastes good - the chicken was overcooked
Guides, Drivers and Staff
Transport
Picked us up and dropped us off a 10 minute walk from the hotel
Private Santorini Wine Tour
Private Santorini Wine Tour
Santorini

While it was fun and interesting to see the differences between the three wineries, dinner was too long (timing - too much time between courses - and too much food), especially as we were departing early the next morning.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Eleni Fotiou
Eleni
Eleni Fotiou
Local specialist in Athens | Replied on Jul 17, 2024

Thank you so much Gayle for your detailed review!
I am looking forward to plan a future trip for you and your family.
Eleni

We had a fabulous intergenerational vacation ...
Italy | Jun 30 - Jul 9, 2024

Lana
Lana S.
Chicago, IL | Reviewed on Jul 16, 2024
We had a fabulous intergenerational vacation to Italy. Eleonora could not have planned a better trip for us. She took care of all the details and chose excellent places for us to stay. One of us needed wheelchair assistance and Eleonora rented us a wheelchair that we picked up at our hotel in Rome and left in our hotel in Milan. Thank you! Every driver was on time and every tour guide in exactly the right spot at the right time. Sarah in Pienza and Eleana in Florence were amazing and so... Read more

We had a fabulous intergenerational vacation to Italy. Eleonora could not have planned a better trip for us. She took care of all the details and chose excellent places for us to stay. One of us needed wheelchair assistance and Eleonora rented us a wheelchair that we picked up at our hotel in Rome and left in our hotel in Milan. Thank you! Every driver was on time and every tour guide in exactly the right spot at the right time. Sarah in Pienza and Eleana in Florence were amazing and so knowledgeable as were all of our other tour guides. Our stay in Tuscany was out of the movies. We had a family pesto making class and have already made it back in the states. Eleonora checked in on us throughout our trip and even managed to get coats back to us that we left in one of the cars. I highly recommend Kim Kim and Eleonora. Thank you for the perfect memorable vacation in Italy.

Hotel Reviews
Hotel Metropole Santa Margherita
Santa Margherita Ligure

The staff at Hotel Metropole were amazing. We were stuck in the next town and the trains were on strike. We called the Hotel and they worked their magic and found a ride for 6 of us and a wheelchair back to our hotel within 10 minutes! The spa is their best kept secret!! wow! We loved the bartender and wait staff. If we are ever in Santa Margherita again, we will be staying at the Hotel Metropole!

Authenticity & Character
Location
we had such a great view of the Italian Riviera and walkable to the restaurants and shopping.
Staff
We got to know the staff over the course of our 3 day stay. They were right there to help my dad up when he fell, they know who wanted Americano's and who wanted cappuccinos and who would want 2nds.
Cleanliness & Comfort
Hotel Manzoni
Milan

The Manzoni team made us feel at home. We loved sitting around their piano. The snacks and bevies were great as well. The breakfast was the best breakfast on our trip with made to order crepes and everything else you can imagine.

Authenticity & Character
The hotel was beautiful! and a nice workout space.
Location
walkable to restaurants and window shopping.
Staff
The front desk staff was so personable!! we loved chatting with them. The bartender was great as were the breakfast team.
Cleanliness & Comfort
we left for dinner and came back to fresh towels! this was the most comfortable bed on our trip.
Local specialist: Eleonora Arrigoni

Portugal and Spain
Spain | Jul 2 - Jul 15, 2024

A
Amy F.
Seattle, WA | Reviewed on Jul 16, 2024
Raquel did an amazing job organizing a trip that met all of our desires. Flawless transportation arrangements, wonderful hotel accommodations, guided tours. She found remote locations not travelled by most into the most beautiful places, esp the Picos de Europa national park in the Asturian mountains. Memorable to say the least! She kept to our budget overall, was responsive to inquiries leading up to the trip. My friend had used KimKim to travel to Europe with her wiener dog, and had such a... Read more

Raquel did an amazing job organizing a trip that met all of our desires. Flawless transportation arrangements, wonderful hotel accommodations, guided tours. She found remote locations not travelled by most into the most beautiful places, esp the Picos de Europa national park in the Asturian mountains. Memorable to say the least! She kept to our budget overall, was responsive to inquiries leading up to the trip. My friend had used KimKim to travel to Europe with her wiener dog, and had such a wonderful experience she recommended them to me for my trip with my children to Portugal and Spain. No regrets!! Will definitely recommend them to anyone!!

Thank you Raquel and KimKim!!

Amy F., Montana

Hotel Reviews
Hotel Borges Chiado
Lisbon
Authenticity & Character
Location
Staff
The staff member checking us in was a bit rude. Maybe seemed more so as we were jet lagged and she seemed less than accommodating.
Cleanliness & Comfort
Legendary Porto Hotel
Porto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Eurostars Araguaney
Santiago de Compostela
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Puebloastur Eco-Resort Wellness & Spa
Cofiño, Parres
Authenticity & Character
Outside absolutely beautiful, inside modern.
Location
The views were spectacular!! Location off of challenging narrow road for those driving if not used to this! Beautiful drive!!
Staff
Waiters seemed put off if we didn't finish our meals, offended? Lack of English skills may have interfered with communication. Came off a bit rude to us.
Cleanliness & Comfort
Soho BOutique Oviedo
Oviedo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Catalonia Donosti
San Sebastián
Authenticity & Character
Fairly modern hotel. If expecting old world charm, may be a bit disappointed.
Location
Staff
Cleanliness & Comfort
Hotel Intur Palacio San Martin
Madrid
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Lisbon Petiscos & Wine Tour
Lisbon Petiscos & Wine Tour
Lisbon

Guide was very fun, energetic. Took us to great places in Lisbon to get a taste of the local cuisine. We were paired with a fun group of fellow Americans that enhanced the experience as well!

Quality of Experience
Food
Guides, Drivers and Staff
Guided Tuk-Tuk Tour
Guided Tuk-Tuk Tour
Spain

Saw highlights of Lisbon that would have otherwise been hard to see with limited time in the city. Very friendly and knowledgable guide!

Quality of Experience
Guides, Drivers and Staff
Transport
Get to know Porto by E-bike
Get to know Porto by E-bike
Porto

Flexible guide, originally booked for tour involving more hills. It was a very hot day and we opted to stay along the beach with tour thru largest park, etc. Very knowledgable guide, fun. Beautiful city. Wish we could have spent more time in Porto!

Quality of Experience
Guide, beauty of Porto.
Guides, Drivers and Staff
Transport
Douro Valley Excursion with Wine & Olive Oil Tastings & River Cruise
Douro Valley Excursion with Wine & Olive Oil Tastings & River Cruise
Porto

A must do! Guide was super fun, knowledgable. Great wines, Ports in authentic locations. Wonderful lunch with a view! Duoro Valley extremely beautiful!!

Quality of Experience
Food
Guides, Drivers and Staff
Pedro Sousa made this experience very fun!! Knowledgable, fun guide!! Good photographer of all clients!!
Transport
Privately Guided Visit of Santiago de Compostela
Privately Guided Visit of Santiago de Compostela
Santiago de Compostela

Guide very enthusiastic/ passionate about the city and it's history! Beautiful!

Quality of Experience
Guides, Drivers and Staff
Discover Biarritz &. French Basque Country
Discover Biarritz &. French Basque Country
Spain

Saw alot of the Basque countryside, learned alot about it's history. Guide very knowledgable, fun. Gorgeous, wonderful food!

Quality of Experience
Guides, Drivers and Staff
Transport
Day Excursion to Covadonga Lakes
Day Excursion to Covadonga Lakes
Spain

Amazing!! From the views to our guide, to a wonderful lunch!. The 3 mile hike was a must! Walked amongst all the cows with cow bells, the sound!!

Quality of Experience
Guides, Drivers and Staff
Transport
San Sebastian Pintxo Experience
San Sebastian Pintxo Experience
San Sebastián

Our guide, Esther, took us to the most amazing restaurants! Got to sample a wide variety of Pintxos, wines. She is very fun, knowledgable, made sure we had seats available for our excursion. Fun group of Australians enhanced our fun!

Quality of Experience
Guides, Drivers and Staff
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Jul 18, 2024

Hola Amy! Thank you so much for your detailed feedback and kind words 😍
It's amazing to hear you had a wonderful time with your family
I will pass your words onto to our local guides as they will be so happy to hear that they have contributed to a wonderful adventure. It was a real pleasure working with you making this possible and that it met your expectations 😊All the best , Raquel

Our trip to Peru was absolutely amazing, than...
Peru | May 25 - May 31, 2024

Victoria
Victoria L.
San Francisco, CA | Reviewed on Jul 16, 2024
Our trip to Peru was absolutely amazing, thanks to the excellent planning and support from Liz and the team at kimkim. Every detail was meticulously organized, and we had no logistical issues whatsoever. While we packed a lot into a short amount of time, which led to some early mornings and long days, this was a lesson for us in future travel planning. Overall, the personalized and attentive service made our experience unforgettable. We will be returning to Peru and would definitely use... Read more

Our trip to Peru was absolutely amazing, thanks to the excellent planning and support from Liz and the team at kimkim. Every detail was meticulously organized, and we had no logistical issues whatsoever.

While we packed a lot into a short amount of time, which led to some early mornings and long days, this was a lesson for us in future travel planning. Overall, the personalized and attentive service made our experience unforgettable. We will be returning to Peru and would definitely use kimkim!

Hotel Reviews
Holiday Inn Lima Airport
Lima

Our stay at the Holiday Inn Lima Airport was brief but practical. It’s a standard airport hotel, which was convenient for our early flight the next day. Nothing special but it served its purpose well.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa del Sol
Machu Picchu

Casa del Sol was beautiful and luxurious. The only downside is that we didn’t get to spend much time there because of our packed schedule. It had a lovely spa and nice rooms, making it a place I’d love to return to.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
GHL Hotel Lago Titicaca Puno
Lago Titicaca, Puno

The hotel in Puno was also very nice, and we had more time to enjoy it compared to the other hotels. The setting was lovely, and it provided a great base for our Lake Titicaca adventures.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Andina Premium Cusco
Cusco

We love the stay in Cusco, it was amazing. The hotel had a colonial feel with lots of history. I wish we had more time to enjoy it, but our tight schedule didn’t allow for it.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private tour to Llachon & The Uros by boat
Private tour to Llachon & The Uros by boat
Puno

Our private tour of Lake Titicaca, including Llachon and The Uros islands, was phenomenal. The floating islands were unlike anything we had seen before, and having a private boat and guide made it feel very personalized and luxurious. This part of the trip was absolutely worth it.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private tour to The Sacred Valley
Private tour to The Sacred Valley
Peru

I really enjoyed our private tour to The Sacred Valley. It was a beautiful introduction to the region, and we had no logistical issues which made the experience smooth. The Sacred Valley itself was stunning and walking around was a great way to start our adventure

Quality of Experience
Guides, Drivers and Staff
Transport
Private tour to Chinchero, Moray, Maras  & Train to Aguas Calientes
Private tour to Chinchero, Moray, Maras & Train to Aguas Calientes
Peru

Taking the Observatory Train to Machu Picchu was a highlight. The lunch at Tinkuy was delicious, and the tour of Machu Picchu was incredible. The guides were informative, and having a day and a half there made it even more special.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Machu Picchu & Return to Cusco  (Private Guided tour in Machu Picchu)
Explore Machu Picchu & Return to Cusco (Private Guided tour in Machu Picchu)
Peru

We did enjoy the train and land transfer back to Cusco, but the Pachamanca Farm Experience wasn’t quite what we expected. It was interesting to see the traditional cooking method, but it felt like a lot of effort for what it was. We might have preferred spending more time in the city.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Liz Karen L. Jihuallanca
Liz Karen
Liz Karen L. Jihuallanca
Local specialist in Cusco | Replied on Jul 17, 2024

Hi Victoria,
Thank you so much for sharing your experience with us! I am happy I was able to help with your trip and that you had a great time here. I hope to stay in touch for any future travels to South America!
Take care!
Liz.

Amazing trip to Iceland with Emanuela's Help
Iceland | Jul 4 - Jul 11, 2024

K
Kerry C.
Newark, NJ | Reviewed on Jul 16, 2024
Prior to this trip I had never used a travel specialist, but I knew that a road trip along the southern coast of Iceland would require local knowledge. After a short session with the kimkim rep, I was matched with Emanuela. She is the best! Emanuela created an itinerary that included everything on our bucket list. We received our trip details well in advance, and were able to make adjustments as needed. Each adventure was so fun, well-timed, and led by friendly, knowledgeable guides. Some... Read more

Prior to this trip I had never used a travel specialist, but I knew that a road trip along the southern coast of Iceland would require local knowledge. After a short session with the kimkim rep, I was matched with Emanuela. She is the best! Emanuela created an itinerary that included everything on our bucket list. We received our trip details well in advance, and were able to make adjustments as needed. Each adventure was so fun, well-timed, and led by friendly, knowledgeable guides. Some real standouts were the buggy adventure in the Golden Circle by Amazing Tours and kayaking the Glacier Lagoon with Iceguide. The hotels selected for us were comfortable. The staff at City Center Hotel in Reykjavík could not have been nicer. Emanuela and her team came through when we needed them most. Two days into our trip, I got a call that one of our boat tours had been cancelled. As soon as I messaged Emanuela, she went into problem solving mode. She was able to arrange for a different Puffin tour later in our trip. It was such a relief to know that I didn't have to pause my trip to figure out what to do. It put us at ease knowing that there was someone local for us to contact if (when) we needed anything. I highly recommend planning your trip with Emanuela!!

Activity Reviews
Buggy tour in the Geyser Area
Buggy tour in the Geyser Area
Golden Circle

So. Much. Fun. It ended up being just the two of us with our guide. We had a beautiful clear day, so we had a full view of the glacier as we zipped along the F-roads passing Gulfoss and the geyser.

Quality of Experience
Guides, Drivers and Staff
Jokulsarlon Glacier Kayaking Adventure
Jokulsarlon Glacier Kayaking Adventure
Iceland

This was a once in a lifetime experience! Everywhere you looked felt like a National Geographic photograph. If you enjoy kayaking, this is by far the best way to experience the glaciers. We saw glaciers collide and flip (from a safe distance) and seals playing in the lagoon. Our guide was super friendly and knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Lava Tunnel Tour
Lava Tunnel Tour
Iceland

This was our first activity in Iceland; what an introduction to the country! The guided tour takes you to the end of the tunnel and then you can make your way back at your leisure-giving all the time you need for pictures. The way down is well marked and easy to travel.

Quality of Experience
Guides, Drivers and Staff
Katla Ice Cave
Katla Ice Cave
Vík

Hiking on a glacier was a unique experience. The ice cave itself is short (we went in July) but beautiful. This special place is ever changing, so no two trips will be the same. Our guide was knowledgeable and patient as everyone on the tour made their way over and around the glacier.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Emanuela Grieco
Emanuela
Emanuela Grieco
Local specialist in Iceland | Replied on Jul 17, 2024

Hi my dear Kerry,
thank you so so much for your heartwarming words. You just made my day!
I am happy that your trip went smoothly, that you fell in love with Iceland and that I contributed to that.

All the best for now and a big hug to both of you, hoping to have you back again one day. There is still so much to see!
Emanuela

Wonderful Trip-Bergen to Stavanger
Norway | Jul 5 - Jul 10, 2024

Dean
Dean D.
Chicago, IL | Reviewed on Jul 16, 2024

Eliise came up with a great itinerary for us and Fenne did a wonderful job booking hotels, ferries, etc. This was our first experience with kimkim and we were extremely satisfied with the service. We will certainly work with them in the future with other travel adventures!

Local specialist: Eliise Nurk
Eliise
Eliise Nurk
Local specialist in Norway | Replied on Jul 18, 2024

Hi, Dean!

Thank you for this lovely review!
It was pleasure working with you!

All the best
Eliise

Beyond Expectations
Italy | Jun 30 - Jul 9, 2024

Joan
Joan S.
Chicago, IL | Reviewed on Jul 16, 2024
It's hard to know where to begin, this trip was so well planned for our family! We were a group of six traveling which included my dad who has limited ability to walk any distance. We did not have a clear vision of our itinerary. Eleonora created the perfect plan encompassing Rome with an open air tour, Tuscany which included a breathtaking stay at a farm house with wonderful food and hospitality and the Italian Riviera with just the right amount of planned guided tours as well as open time... Read more

It's hard to know where to begin, this trip was so well planned for our family! We were a group of six traveling which included my dad who has limited ability to walk any distance. We did not have a clear vision of our itinerary. Eleonora created the perfect plan encompassing Rome with an open air tour, Tuscany which included a breathtaking stay at a farm house with wonderful food and hospitality and the Italian Riviera with just the right amount of planned guided tours as well as open time to relax and explore. All transportation was prearranged and every driver and tour guide were delightful, professional and on time! We were wowed by the level of service and warmth provided throughout the trip. This was a trip of our lifetimes and we are grateful we found kimkim and that we were able to work with Eleonora. kimkim is an excellent resource and portal made communication and transactions very simple with all the details in one place. Our group will all highly recommend! Sincerely, Joan S-C

Hotel Reviews
Palazzo Caruso
Rome

Lovely hotel in the center of everything. Great shopping and sightseeing that is walk-able. This was our first impression of Italy and it didn't disappoint. Lovely rooms and nice breakfast!

Authenticity & Character
The hotel manager and the kitchen hospitality were warm and made sure our stay was good.
Location
Great shopping and sightseeing that is walkable from this hotel.
Staff
The breakfast chef and server was a favorite. All around good experience.
Cleanliness & Comfort
Room was cleaned every day, much appreciated.
Casa Fabbrini Val d'Orcia
San Casciano dei Bagni , Siena

This is a stunning place to stay in Tuscany. Everything I might have imagined and so much more! It was more than just a place to stay. We got to know our hosts, their story, the story of the farmhouse as well as the other guests that were there. One family had returned for their 3rd stay! The food was delicious and full of surprises. My favorite was the pasta and of course the bottomless carafe of wine. I loved the pool and the expansive and lush grounds. I'd be remiss if I didn't mention the two sweet Dachshund family members ♥ Love them too!

Authenticity & Character
One of a kind location and hosts - full of character and warmth. Beautiful accommodations and grounds.
Location
It was quite a drive to get there but a hidden gem in middle of Tuscany. I would return!
Staff
Everyone clearly loves what they do and I loved learning about their stories. They took great care and we felt grateful that owners have opened up their home four our visit!
Cleanliness & Comfort
Chic and rustic and charming!
Hotel Metropole Santa Margherita
Santa Margherita Ligure

This is a beautiful hotel over 100 years old. We loved the accommodations and it seems they thought of everything we could want or need. Wonderful to be right on the sea with ample lounge chairs and a spa. Staff were exceptional.

Authenticity & Character
They are experts at hospitality.
Location
Great location and easy to take day trips from here.
Staff
They seemed to want to take care of our family and although they were there morning and night, remained happy to serve us and get to know us.
Cleanliness & Comfort
Rooms were cleaned everyday and pool and restaurant were impeccable.
Hotel Manzoni
Milan

We only had one night in Milan and this hotel made a great impression. The staff were wonderful! Accommodations high and and beautiful.

Authenticity & Character
Lush.
Location
In the heart of high design. It was fun to walk around the area and look at the sheik window displays.
Staff
All of them had wonderful personalities! I wish we could have stayed longer.
Cleanliness & Comfort
The stunning marble throughout hotel was beautiful. It felt very high end through and through. Lots of nice touches and bar and kitchen always there, which we loved along with a plentiful breakfast spread.
Local specialist: Eleonora Arrigoni

Iceland is a fantastic country to experience nature in all its forms.
Iceland | Jul 4 - Jul 15, 2024

Raj
Raj K.
| Reviewed on Jul 16, 2024
Eric did a great job in helping us plan our trip to Iceland. He presented us a very detailed plan and provided us a lot of information about each location he recommended for us to visit and also other locations as options.
He was always responsive to our needs and we had a few phone calls to discuss details about the trip.
We highly recommend Eric as an Iceland expert.
Read more

Eric did a great job in helping us plan our trip to Iceland. He presented us a very detailed plan and provided us a lot of information about each location he recommended for us to visit and also other locations as options.
He was always responsive to our needs and we had a few phone calls to discuss details about the trip.
We highly recommend Eric as an Iceland expert.

Activity Review
Solheimajokull Glacier Hike
Solheimajokull Glacier Hike
Iceland

Probably the best experience of the trip. Our guides weee great , especially Elena , who took us on to the glacier.

Quality of Experience
Guides, Drivers and Staff
Responsive, helpful, well paved
Local specialist: Èric D
Èric
Èric D
Local specialist in France / Iceland | Replied on Oct 11, 2024

Hi Raj!

Thank you for your kind words and your recommendation! Indeed, we had some long conversations over the phone to work on the finer details, and I'm delighted to hear that they paid off with an amazing trip 😊

All the best,
Èric