Kimkim Trip Reviews

4.8
Based on 14,317 ratings
Read 14,317 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Nikola was easy to work with and very underst...
Croatia | Jun 28 - Jul 7, 2024

J
Jordan R.
Newark, NJ | Reviewed on Jul 09, 2024

Nikola was easy to work with and very understanding of our questions and last minute changes. He also knew the guides well and only recommended folks who he knew would be terrific.

Local specialist: Nikola Vojvodić
Nikola
Nikola Vojvodić
Local specialist in Zagreb | Replied on Oct 04, 2024

Hi Jordan, hope you and Laura are doing well!
It was my pleasure working on your trip and I am happy that you enjoyed your stay in my country!
The goal of our guides and tours is to get you familiar with the local way of life while providing a smooth service and the best experiences and I’m glad to hear that our goal was achieved. Thank you for trusting me and Kimkim with your summer plans, I wish you all the best and hope you will visit Croatia again!

Great trip but a couple caveats...
Iceland | Jun 15 - Jun 29, 2024

S
Stephen S.
Nicetown-Tioga, PA | Reviewed on Jul 09, 2024
This review is a little complicated because our original planner left of after the majority of the planning was completed. Jenny finished up and then we worked with another person (Michele?) who helped with some issues during actual travel. I would say this:
1. Do your own homework. Most things worked out but some went frustratingly poorly. For one of our overnight stays, we were provided the wrong address of the apartment. It was only by luck that the owner of the "wrong place" was able...
Read more

This review is a little complicated because our original planner left of after the majority of the planning was completed. Jenny finished up and then we worked with another person (Michele?) who helped with some issues during actual travel.

I would say this:
1. Do your own homework. Most things worked out but some went frustratingly poorly. For one of our overnight stays, we were provided the wrong address of the apartment. It was only by luck that the owner of the "wrong place" was able to help us find the correct place. Otherwise, we would have been stuck without boarding for the night.

2. On another occasion, an excursion was canceled. No problem - it happens - but the KimKim team repeatedly told us it was a different outing that was canceled. It took longer than it should have to sort that out.

3. At the beginning of the planning, we asked for the most high-end stay in Reykjavik. We were booked into a hotel and, to be fair, did not check it out on our own. After we arrived in the city, it was very clear there were more upscale options available.

4. At one hotel, we stayed in a room - the ONLY ROOM! - that did not have a private bath. It was located in a common hallway. We specifically asked about this ahead of time (based on reviews) and was told it was "all good." It was not. We wrote to the KimKim team and the responder, Michele (Iceland Off Beat, maybe?), could not have been more rude in their reply. To be frank - even if theythought we were to blame (ridiculous), its just not ok to take such a hostile position.

Those issues aside - great trip and good planning. But folks need to do their homework to confirm every detail.

Activity Reviews
Arctic Fox Center
Iceland
Quality of Experience
Guides, Drivers and Staff
Transport
East Glacial River Whitewater Rafting
East Glacial River Whitewater Rafting
Iceland

A real highlight. So much fun!

Quality of Experience
Guides, Drivers and Staff
Transport
Puffin watching tour at the Ingolfshofdi cape
Puffin watching tour at the Ingolfshofdi cape
Iceland

As advertised. It was a great experience and our driver/guide was awesome.

Quality of Experience
Guides, Drivers and Staff
Transport
Katla Ice Cave Superjeep tour
Katla Ice Cave Superjeep tour
Iceland
Quality of Experience
Guides, Drivers and Staff
Transport
Silfra Snorkeling
Silfra Snorkeling
Iceland
Quality of Experience
Guides, Drivers and Staff
Transport
Skaftafell Glacier Hike
Skaftafell Glacier Hike
Iceland
Quality of Experience
Guides, Drivers and Staff
Transport
Puffin watching boat tour from Grundarfjörður
Puffin watching boat tour from Grundarfjörður
Iceland

Trip was cancelled.

Quality of Experience
Guides, Drivers and Staff
Transport
Inside the Volcano Tour
Inside the Volcano Tour
Iceland
Quality of Experience
Guides, Drivers and Staff
Transport
Calm Water Kayaking
Calm Water Kayaking
Iceland

Skipped it, due to terrible experience with the same company the day prior.

Quality of Experience
Guides, Drivers and Staff
Transport
Jokulsarlon glacier lagoon Zodiac boat tour
Jokulsarlon glacier lagoon Zodiac boat tour
Iceland

Actually, we skipped this. We visited the lagoon and walked around but decided - mainly based on time - to not do the zodiac tour. The glacier is really cool and worth seeing. I don't know how much more the zodiac tour would have added.

Quality of Experience
Guides, Drivers and Staff
Transport
Wildlife and Arctic Foxes tour in Hornstrandir
Iceland

This was undoubtedly the lowlight of the trip. To be clear – we did not see any foxes but that is not the reason for the poor review. It’s nature, and you get what you get. The main reason is that we were given extremely little time to see them. What was billed as a day looking for them turned out to be a very different experience. We were actively looking for them for perhaps 90 minutes or so, after a hike to old whale processing plant, lunch and then an early break for dinner. We had two guides. One, to be fair, tried to be engaging and helpful. The other, named Frosti, was completely disengaged, unhelpful and even expressed agitation towards the group when we asked questions about looking in different places, etc. He did not want to look for the foxes before low tide (even though he wasn’t sure when that was, saying just “sometime in the afternoon.”). He did not want to leave the beach area because “they come here to eat.” Yes, we suggested, but they are coming from SOMEWHERE, so can we walk about to different places? He just sat down and literally started picking flowers. All in all, I’d say two things: (1) be up front about the experience. It’s not a day looking for foxes. It’s not even half a day. It’s a small part of the day; and (2) the company needs to better train its guides. Again, the woman (Lara, I think) at least provided some information and engaged with the group, and led us on a hike before lunch. And even though we all would have preferred spending that time looking for foxes, Frosti could not have cared less about us or our experience. He just sat on the bench and said, in essence, do what you want but be back for lunch. I’m curious to see what other kinds of reviews show up elsewhere, because our group (about 10 of us overall) were all clearly annoyed by it all. Some specifically came to Iceland for this experience and were very disappointed.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Jenny Booth
Jenny
Jenny Booth
Local specialist in Sweden | Replied on Jul 24, 2024
Dear Stephen and Ellen,
Thank you for your honest review.
Although it’s hard to hear you were unhappy with certain aspects of your trip, I am glad you shared this information with us. I have taken each of your points seriously and addressed the issues direct with tour operators and accommodation providers as needed.
I pride myself in providing a personal service to everyone who books with me, focusing on the finer details and meeting the specific needs of each person.
There was a... Read more

Dear Stephen and Ellen,
Thank you for your honest review.
Although it’s hard to hear you were unhappy with certain aspects of your trip, I am glad you shared this information with us. I have taken each of your points seriously and addressed the issues direct with tour operators and accommodation providers as needed.
I pride myself in providing a personal service to everyone who books with me, focusing on the finer details and meeting the specific needs of each person.

There was a mistake in providing you with the incorrect address for one of your lodgings, we are truly sorry about this. The accommodation provider has two separate accommodation address and you were given the wrong one. This should not have happened. I am glad that you quickly called our emergency number and along with the accommodation providers help we were able to resolve the issue promptly. Your accommodation was booked correctly and you would by no means have been left without accommodation for the night.

In regards to the cancelled puffin tour. One tour operator shut down their summer operations prior to your trip and we discussed and arranged an alternative option before you arrived into Iceland. This replacement tour was then unfortunately cancelled due to the weather. This I understand was very disappointing for you as seeing the puffin in Iceland was on the top of your bucket list. I am glad you were able to take the tractor and hay cart ride tour so you were still able to see Iceland’s beautiful puffin.

You booked standard accommodation which covers 2 and 3 star hotels and guesthouses with breakfast where available. We booked you into Fosshotel Baron which is a highly rated 3 star hotel with breakfast and was the best option available, and at the higher end of this category, at the time of booking. Had we know in advance that this was not suitable we would have been more than happy to find a different hotel for you that better met your expectations.

The issue with the private bathroom was unfortunate and you certainly were not to blame for any miss understanding. The guesthouse assured us that your bathroom was private, we even double checked with them at your request before you arrived. Although the bathroom was for your use only, it was unfortunately not attached to your room and we were not made aware of this even after double checking with the guesthouse directly.

I am glad that your overall experience was a good one and that even despite some disappointments you enjoyed your trip to Iceland. Thank you for travelling with us and happy travels for the future!

During our trip, my wife got sick and we cont...
Peru | Jun 23 - Jul 2, 2024

Keith
Keith H.
San Jose, CA | Reviewed on Jul 09, 2024
During our trip, my wife got sick and we contacted our specialist about what we should do. Within 30 minutes of initial request we had a Nurse in our Hotel room and my wife was on the way to the local clinic for fluids and tests to find the root cause. in another incident one of the Hotels charged our credit card instead of the prepaid through KimKim and our specialist was able to clarify with the Hotel and we got a refund back to our card within a week. Overall we had an amazing time... Read more

During our trip, my wife got sick and we contacted our specialist about what we should do. Within 30 minutes of initial request we had a Nurse in our Hotel room and my wife was on the way to the local clinic for fluids and tests to find the root cause. in another incident one of the Hotels charged our credit card instead of the prepaid through KimKim and our specialist was able to clarify with the Hotel and we got a refund back to our card within a week.

Overall we had an amazing time and having someone we could reach out to to help with issues that came up was great.

Hotel Reviews
Aranwa Cusco Boutique Hotel
Cusco
Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Mapi by Inkaterra
Lima
Authenticity & Character
Location
Staff
The only opportunity was during the dinner as part of our booking. The service was a bit slower than we had experienced in other locations. The menu was also limited to only of couple of options, which was not clear earlier when dinner was highlighted to be included in the original booking.
Cleanliness & Comfort
Local specialist: Johanna Fabian
Johanna
Johanna Fabian
Local specialist in Lima, Peru | Replied on Jul 15, 2024

I'm glad it all worked out during your trip with your family! It was my pleasure helping plan this for you, I hope to get to help you with your future travels through South America.

Best,
Johanna

A great family trip to Ireland
Ireland | Jun 26 - Jul 5, 2024

M
Mary C.
Newark, NJ | Reviewed on Jul 09, 2024
We had a great trip to Ireland -- and a great collaboration with our specialist Justine. We did not want to go on a tour and we wanted to tailor the travel to our preferences. Justine helped us explore scenarios, and then bring the plan to life with excellent suggestions for both places to stay and memorable activities. Having support with accommodations and travel took the stress out of planning and also let us spend our planning and research time on the fun activities we wanted to do.... Read more

We had a great trip to Ireland -- and a great collaboration with our specialist Justine. We did not want to go on a tour and we wanted to tailor the travel to our preferences. Justine helped us explore scenarios, and then bring the plan to life with excellent suggestions for both places to stay and memorable activities. Having support with accommodations and travel took the stress out of planning and also let us spend our planning and research time on the fun activities we wanted to do. Justine suggested two of our favorite actives on the trip -- a tour of Slea Head with Mossie and a walk through the Gap of Dunloe. It was also nice to know we had KimKim's help if our plans were thrown off by any disruptions - especially since the airline we were flying was on strike. It was our first time working with KimKim, but I would definitely do it again -- the perfect level of support for how we like to travel. Thank you Justine for all your wonderful help and responsiveness!

Hotel Reviews
Pax Guest House
Dingle

It would be hard to improve on anything at Pax House - the location is beautiful, the service is excellent and the breakfast was a highlight of our trip. We loved it!

Authenticity & Character
Location
The beautiful view of the harbor is so lovely and peaceful!
Staff
We particularly enjoyed meeting Michelle -- she was so kind and helpful and made our experience very special.
Cleanliness & Comfort
George Hotel Limerick City
Limerick
Wilder Townhouse
Dublin

Excellent location and service! We loved it.

Authenticity & Character
Location
Nice quiet location -- and the prettiest neighbor we encountered in Dublin
Staff
Great service from people who were kind and fun to interact with.
Cleanliness & Comfort
The Fairview Boutique Hotel
Killarney

The Fairview has a great location and the rooms were nice. The service was not at the super high level we experienced elsewhere -- but we enjoyed our stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Dingle Distillery Tour
Dingle Distillery Tour
Ireland

We enjoyed the tour - but our guide talked so much it went from 60 minutes to 90 minutes which felt a bit dragged out.

Guided Killarney National Park Walking Tour
Guided Killarney National Park Walking Tour
Killarney

Richard is a knowledgeable and relaxed host - like having a friend in Killarney. We enjoyed two hours of exploring the park, learning about some of the history and the natural environment and Richard also gave us great recommendations on pubs and other places to check out in Killarney.

Quality of Experience
Guides, Drivers and Staff
Transport
Gap of Dunloe & Lakes of Killlarney Boat Tour
Gap of Dunloe & Lakes of Killlarney Boat Tour
Ireland

This was one of our highlights of the trip. We got very lucky with a cool, sunny morning - perfect for enjoying the incredibly beautiful surroundings. While we did see other people and, of course, the jaunting carts, we were mostly on our own and to enjoy the peace and beauty around us. The board ride back to Killarney was another highlight -- a perfect way to appreciate the National Park from the water.

Quality of Experience
Guides, Drivers and Staff
Our boat driver did a nice job of highlighting some of the nature, history and beautiful views on the way back through the lakes.
Transport
A Private Half-Day Tour of the Dingle Peninsula
A Private Half-Day Tour of the Dingle Peninsula
Ireland

We had a wonderful morning with Mossie. He is a very experienced guide -- funny, knowledgeable, great conversationalist and kept a relaxed pace with lots of time for us to enjoy each stop. He showed us lots of beautiful places that we enjoyed all the more for not having to worry about driving the narrow roads. We loved touring with Mossie and very highly recommend!!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Justine Stewart
Justine
Justine Stewart
Local specialist in England/France | Replied on Jul 11, 2024

Mary!

Thank you so very much for your wonderful review :) It was so lovely getting to know you as we made this trip together. You had such a strong idea about what you were hoping for on this trip and I'm really glad that what we came up with really fulfilled that!
Mossie, Rich and the team at PAX are always incredible experiences for visitors and I'm super happy that you loved them as much as I do!
I wish you all wonderful travels going forward!
Justine & The High Point Holidays Team

Heartfelt Gratitude
Spain | Jul 1 - Jul 8, 2024

J
Justine C.
North Atlanta, GA | Reviewed on Jul 09, 2024
I want to to express our heartfelt gratitude for the incredible job Elena did in planning our last-minute trip. From the moment we reached out, she was attentive, responsive, and dedicated to making our vacation as smooth and enjoyable as possible. The hotel accommodations were perfect – exactly what we needed for a relaxing getaway. The rooms were comfortable, the amenities top-notch, and the locations couldn't have been better. The activities she recommended were fantastic and... Read more

I want to to express our heartfelt gratitude for the incredible job Elena did in planning our last-minute trip. From the moment we reached out, she was attentive, responsive, and dedicated to making our vacation as smooth and enjoyable as possible.

The hotel accommodations were perfect – exactly what we needed for a relaxing getaway. The rooms were comfortable, the amenities top-notch, and the locations couldn't have been better.

The activities she recommended were fantastic and everyone enjoyed the variety of events. We especially loved the La Sagrada Familia in Barcelona and Private Yacht Trip in Mallorca! Each suggestion was well thought out and tailored to our interests, making our experience truly unforgettable.

We are so thankful for her hard work and dedication. Elena's expertise and kindness made all the difference, and we couldn't have asked for a better travel agent!

Local specialist: Elena Anguita

Well Organized and Customized
Finland | Jun 5 - Jun 10, 2024

Ismet
Ismet M.
Newark, NJ | Reviewed on Jul 09, 2024
The entire trip was very well organized. Moonika created the ideal itinerary based on our specific requests. We stayed in nice hotels and had wonderful guides who really personalized our experience throughout. Read more

The entire trip was very well organized. Moonika created the ideal itinerary based on our specific requests. We stayed in nice hotels and had wonderful guides who really personalized our experience throughout.

Hotel Reviews
Solo Sokos Hotel Turun Seurahuone
Turku

Lovely hotel in Turku. Walking distance from most tourist hot spots.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Haven
Helsinki
Authenticity & Character
Location
Staff
Cleanliness & Comfort
GLO Hotel Art
Helsinki

Interesting layout as the hotel is spread across two buildings. Based in the Design district with lots of Art galleries within walking distance. Great breakfast buffet. Walking distance from the waterfront and tourist spots.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Turku Walking and Boating Tour
Turku Walking and Boating Tour
Turku

Wonderful boat ride - best way to see the city!

Quality of Experience
Guides, Drivers and Staff
Transport
Helsinki Sauna Tour
Helsinki Sauna Tour
Helsinki

Was hesitant about trying the sauna experience but it turned out to be a high point of the trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Turku Gourmet Tour
Turku Gourmet Tour
Turku
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Helsinki and Suomenlinna Private Tour
Helsinki and Suomenlinna Private Tour
Helsinki

Lots of walking but a lovely full day with lots of immersive experiences.

Quality of Experience
Guides, Drivers and Staff
Transport
Porvoo Private Day Tour
Porvoo Private Day Tour
Helsinki

Small town - probably could discover on your own.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Moonika Apart
Moonika
Moonika Apart
Local specialist in Estonia | Replied on Jul 11, 2024

Hello Ismet,

Thank you for a lovely review. I'm glad to hear you had a great time and will make sure to share all the feedback with our partners as well.
All the best,
Moonika

Claire and her team were wonderful! We had a ...
Ireland | Jun 24 - Jul 1, 2024

Cynthia
Cynthia C.
Sudbury, MA | Reviewed on Jul 09, 2024

Claire and her team were wonderful! We had a delightful time in Ireland and they were there every step of the way. Highly recommend.

Local specialist: Claire Monfray
Claire
Claire Monfray
Local specialist in Lyon | Replied on Jul 16, 2024

Hi Cynthia,
Thank you for choosing us and being such great travelers. Also, a big thanks for the 5-star review of your tailor-made trip. Romane and I are delighted to hear that you had a good time.
Do not hesitate to contact us for your future European trips 😉.
Take care and stay in touch!
Claire

What an incredible trip!
Iceland | Jun 29 - Jul 6, 2024

Hillary
Hillary O.
Brighton, NY | Reviewed on Jul 09, 2024

What an incredible trip! Eric helped us with everything and it was great to have someone who knew the routes, local places, and out-of-the-way spots. Because we love hiking, Eric suggested a trip add-on to Thorsmork which ended up being the absolute highlight of the whole vacation.

Local specialist: Èric D

Pleasure of touring
Vietnam | Jun 30 - Jul 5, 2024

Nilu
Nilu J.
Australia | Reviewed on Jul 09, 2024

It was amazing to work with Huyen to get our Sapa and Ha long Bay trip.
From very 1st day till the last leg of our journey at the Hanoi Airport she was following us to make sure everything is well and flowing smoothly. The drivers for pick ups at each location were amazing, helpful.
Ha Long bay paradise cruise was great.
We thankful to Kim Kim team and Huyen.
We will highly recommend her and Kim Kim for any travel needs in Vietnam and around Asia

Local specialist: Huyen Nghiem
Huyen
Huyen Nghiem
Local specialist in Hanoi, Vietnam | Replied on Jul 10, 2024

Dear Nilu,
Thank you so much for trusting me and taking your valuable time to write a review. I'm so happy to hear you had a wonderful experience with us. Please reach out to me if you plan on travelling to the remaining parts of Vietnam next time or anywhere in the Indochina. I am always here to support you.
Warmest regards,
Huyen Nghiem (Ms)

Robi planned a spectacular trip for us that e...
Croatia | Jun 22 - Jul 7, 2024

Janice
Janice B.
New York, NY | Reviewed on Jul 09, 2024
Robi planned a spectacular trip for us that exceeded expectations. Every day was different and highlighted the best experiences in all different regions of Croatia. He contacted us every evening with the details of the next days plans and checked in every day to confirm that we were enjoying or answer any questions. He was incredibly helpful and responsive. The krka and Plitvice national parks were incredible. We loved the rafting trip down the Cetina. Traveling by ferry to the islands... Read more

Robi planned a spectacular trip for us that exceeded expectations. Every day was different and highlighted the best experiences in all different regions of Croatia. He contacted us every evening with the details of the next days plans and checked in every day to confirm that we were enjoying or answer any questions. He was incredibly helpful and responsive. The krka and Plitvice national parks were incredible. We loved the rafting trip down the Cetina. Traveling by ferry to the islands really broke up the trip and slowed it down to have time to relax on Hvar and korcula.

Hotel Reviews
Villa Bonaca
Skradin

This hotel is a gem. Family owned and in a wonderful setting it was such a wonderful surprise. The warmth of the family and the location were fantastic. I wish we had spent more time there. Also recommend you try their restaurant nearby!

Authenticity & Character
The pool is so pretty and the setting
Location
It has a water view and walking distance to town
Staff
It is family owned and they are incredibly warm and helpful
Cleanliness & Comfort
Esplanade Zagreb Hotel
Zagreb
Authenticity & Character
Location
It is centrally located and can walk to everywhere
Staff
Cleanliness & Comfort
Amfora Hvar Grand Beach Resort
Hvar

Great setting and service. It was beyond expectations

Authenticity & Character
Location
Walking distance to town along the sea
Staff
Very friendly and helpful -great restaurant suggestions
Cleanliness & Comfort
Aminess Liburna Hotel
Korčula

Beautiful duplex room! Very charming hotel

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palazzo
Poreč

We loved the location of this hotel in the corner of the town right in the water. The breakfast on the patio was stunning watching the yachts restock! If u have a car rental u have to park outside the city and the shuttle will pick u up with 10 minutes notice. Not a problem at all!

Authenticity & Character
Location
Cleanliness & Comfort
Hotel Degenija
Rakovica

Adorable hotel with a gorgeous restaurant with beautiful views. Very relaxing setting with outdoor gym and shower

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Radisson Blu Split
Split

Gorgeous hotel with first class spa. The treatments were excellent. Enjoyed the beautiful pool but especially the beach club

Authenticity & Character
Location
It is outside the old city and requires a cab but worth it to be away from the tourists
Staff
Staff was very helpful with dinner reservations and followed up!
Cleanliness & Comfort
La Fleur Boutique Hotel
Tivat

Charming hotel walking distance to the port. The staff was so kind and attentive. Beautiful spa with great masseuse and indoor sauna steam and pool

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
 Departure day
Departure day
Croatia

Every day was different and fantastic. I can’t not say this enough. Go biking hiking rafting boating. There is just so much to see and do.

Quality of Experience
Guides, Drivers and Staff
Transport
Pelješac penisula and Ston- triple atraction - from Korčula
Pelješac penisula and Ston- triple atraction - from Korčula
Korčula

Bike riding through the vineyards was fantastic. Then visiting and hiking Ston was spectacular.

Local specialist: Robert Pinčević
Robert
Robert Pinčević
Local specialist in Croatia | Replied on Jul 15, 2024

Dear Janice,
thank you very much for your feedback and kind words, much appreciated!
I am happy to hear your liked Croatia and the trip overall. Thank you for your trust and for wiling to take suggestions and recommendations :)
I see you took some nice pictures as well.

Once again big THANK YOU!

Many regards from Croatia!

Best

Robi

Great communication from start to finish.
Greece | Jun 28 - Jul 6, 2024

Remidene
Remidene A.
Ashburn, VA | Reviewed on Jul 09, 2024
I was very happy with the services we received with planning our trip to Greece. Our specialist, Aggeliki was in constant contact with us from start, and immediately responded to our concerns while we were on the trip. The guides were superb, especially Eddie in Mykonos! He was so friendly and attentive and was so knowledgeable about Mykonos. Read more

I was very happy with the services we received with planning our trip to Greece. Our specialist, Aggeliki was in constant contact with us from start, and immediately responded to our concerns while we were on the trip. The guides were superb, especially Eddie in Mykonos! He was so friendly and attentive and was so knowledgeable about Mykonos.

Hotel Reviews
La Maison Blanche Mykonos
Mykonos

La Maison Blanche Mykonos is a wonderful place to stay if you want to get away from the party atmosphere and enjoy an excellent view of the island and sea. The apartment we stayed in had everything we needed to be comfortable— beach towels and bath towels, sugar, coffee, cooking oil, salt, pepper. The best parts of our stay was the huge terrace for enjoying the view and our hostess Maria, who was attentive to all of our needs from the start. I would definitely stay again.

Authenticity & Character
Beautiful white and cream motif throughout the property, and an amazing terrace for lounging.
Location
This was a great hotel for me, but people with mobility concerns should know in advance that this hotel is on a STEEP incline with steps to reach the rooms.
Staff
Attentive, polite and informative. We love Maria!
Cleanliness & Comfort
Everything was so clean, and the beds were very comfortable.
Classic Hotel by Athens Prime Hotels
Athens

I was very impressed by my experience at The Classic. The hotel is in a prime location, convenient to many shops and restaurants. The rooms are clean, modern, and bright, and the staff was so kind. Check-in was fast and easy, and the staff gave us clear information about accessing our room and the services the hotel offers. We were particularly impressed by breakfast! The food was fresh and delicious. Also the staff member named Mykilah (I’m not sure of the spelling) was by far the most pleasant person I met at the hotel or in Athens. She was smiling and friendly, she spoke to us and attended to our needs at breakfast.

Authenticity & Character
Modern and sleek.
Location
Near shops and museum
Staff
Polite and friendly
Cleanliness & Comfort
Perfectly clean room and comfortable beds!
Local specialist: Angela (Aggeliki) Giannioti
Angela (Aggeliki)
Angela (Aggeliki) Giannioti
Local specialist in Greece | Replied on Jul 09, 2024

Yeia sou, Remidene,

I am super happy to know that you had a great time here in Greece with us. 😀
I will let Eddie know that you made a special reference to him. I am sure he will really appreciate it!

I would love to see you coming back soon and help you plan your next Greece quest! There are so many more things I would love to show you and that I am sure you will love!

Greetings from Greece,
Angela (Aggeliki) and the GA Trips team

Book with confidence!
Costa Rica | Jun 30 - Jul 8, 2024

Jason
Jason B.
Ashburn, VA | Reviewed on Jul 09, 2024

Mariano, Socio and everyone were incredibly knowledgeable, kind and enthusiastic! Kimkim and especially Serendipitious Adventures were excellent. Master logisticians. Our trip was seamless and ran like clockwork. Thanks very much! Book with confidence.

Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Jul 09, 2024

Hola Jason!

Thank you so much for your kind words!

We're thrilled to hear that you had such a positive experience with Mariano, and our team at Serendipity Adventures. Your feedback means a lot to us, and we're glad everything went seamlessly. We strive to provide the best possible service for our travelers.

Pura Vida!
Bryan Leon,
Serendipity Adventures🌋

Jenny did a superb job of personalizing
Iceland | Jun 25 - Jul 8, 2024

J
Jonathan V.
Kearny, NJ | Reviewed on Jul 09, 2024

Jenny did a superb job of personalizing our trip — the logistics, the points of interest, the accommodations.

Local specialist: Jenny Booth
Jenny
Jenny Booth
Local specialist in Sweden | Replied on Jul 16, 2024

Hi Jonathan,
It's great to hear from you and to know that you had a great trip with your family. I know you were particularly happy with the Sleeping with the Horses accommodation, which is one of my personal favourites!

Paris and London Excursion
France | Jun 27 - Jul 5, 2024

MIchael
MIchael M.
Dallas, TX | Reviewed on Jul 08, 2024
This trip was done entirely by email and communication through Kimkim. Overall, our experience was excellent both on setting the trip up and the actual trip. I got in communication with Kimkim in January 2024 for a June trip. Mathilde was assigned as my travel agent. I provided some timelines including destinations and some activities desired by us. As this was a continuation of a wine tasting trip that we had already booked, I also provided Mathilde with the itinerary for that trip to... Read more

This trip was done entirely by email and communication through Kimkim. Overall, our experience was excellent both on setting the trip up and the actual trip. I got in communication with Kimkim in January 2024 for a June trip. Mathilde was assigned as my travel agent. I provided some timelines including destinations and some activities desired by us. As this was a continuation of a wine tasting trip that we had already booked, I also provided Mathilde with the itinerary for that trip to give her a sense of what our trip had already been planned as well as the level of service we expected.
Over several weeks of back and forth communications with Mathilde, we came up with a tour that met our needs, finalizing details by February and a downpayment made. In addition to some of the normal tour, hotels, transportation, we made a specific request for a hard-to-book tour in London called the "Ceremony of the Keys" at the Tower of London. While Mathilde had not previously heard of this tour, she did her research and was able to book this for us. In summary, the planning stage of this trip went very smoothly and Mathilde was flexible, cooperative and an overall pleasure to work with. She was also forthcoming with recommendations that we had not though of.
With regard to the actual trip, we received our itinerary and vouchers in a timely manner. The hotel choices were very good hotels with reasonable value for the money. While there were some minor glitches with transportation, we were provided with contact numbers that enabled us to sort things out with a minimum of stress. Overall, everything went off with us having a great time with a minimum of stress.
Highlights of the trip were the aforementioned "Ceremony of the Keys", the Seine dinner cruise, Montmartre, Versailles and the Louvre, both food tours as well as all of our guides and drivers.
In summary, a great trip with great service from Kimkim

Hotel Reviews
Hotel le Walt - Tour Eiffel
Paris

Nice boutique hotel located near many Paris attractions. Room was good-sized and comfortable. Hotel offers a nice continental breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Montague On The Gardens
London

This is one of the best hotels we have stayed at ever. Rooms are generously sized. Location is excellent across from the British Museum and walking distance to great local areas such as Charing Cross and Covent Gardens. All the staff here work hard to make you feel valued and provide good service. This is our second stay at Montague on the Gardens and they did not disappoint.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Good morning breakfast, nice bar with entertainment a few nights a week. Very homey but elegant atmosphere.
Local specialist: Mathilde Dubuisson
Mathilde
Mathilde Dubuisson
Local specialist in Villefranche-sur-Saône | Replied on Jul 09, 2024

Bonjour Michael and Kathryn,
Merci beaucoup for your amazing review! It was a pleasure to work with you to design your perfect trip and I'm glad we could get the exclusive Ceremony of the Key tickets in London!
I wish you all the best in your future travels!
Mathilde

Eric created the most amazing trip for us!!! ...
Iceland | Jun 27 - Jul 2, 2024

Jan
Jan S.
Chicago, IL | Reviewed on Jul 08, 2024
Eric created the most amazing trip for us!!! The attention to details helped make our Icelandic adventure unforgettable. I think we did every additional suggestion beyond the ones you planned for us plus a few others. The hotel accommodations were just what we could have wanted.
Every person we can in contact with, whether adventure guide or on the ground KimKim personnel were super, knowledgeable, helpful, communicative.
One suggestion for your staff; when a plane is 5 hours late please...
Read more

Eric created the most amazing trip for us!!! The attention to details helped make our Icelandic adventure unforgettable. I think we did every additional suggestion beyond the ones you planned for us plus a few others. The hotel accommodations were just what we could have wanted.
Every person we can in contact with, whether adventure guide or on the ground KimKim personnel were super, knowledgeable, helpful, communicative.
One suggestion for your staff; when a plane is 5 hours late please communicate that to car rental end. Poor Nora was literally left “standing” at the airport for those 5 hours waiting for us with no word about the situation. Probably if I had used the link instead of communicating with Eric might have helped…???
Thank you for giving me the gift of sharing memories with my grandson.

Activity Reviews
Lava Tunnel Tour
Lava Tunnel Tour
Iceland

Great introduction to Iceland

Quality of Experience
Guides, Drivers and Staff
Transport
The Secret Lagoon
The Secret Lagoon
Iceland

Best part was having a traditional Icelandic experience.

Local specialist: Èric D

A Great Experience in Norway! From Oslo to Lillehammer to Bergen to Alesund!
Norway | Jun 24 - Jul 7, 2024

R
Robin B.
Newton, MA | Reviewed on Jul 08, 2024
Tricia created an exceptional trip for us that we enjoyed immensely. It was a remarkable trip for the following reasons: 1). We saw a variety of the ways in which contemporary Norwegian society functions - from the sunbathers (a lot of them!) and commuters on the Aker Brygge to the shoppers in central Oslo to the residents of Hamar, Lillehammer, Bergen and Alesund as they went about their daily lives. This immersion into Norwegian life helped us go beyond stereotypes and experience a... Read more

Tricia created an exceptional trip for us that we enjoyed immensely. It was a remarkable trip for the following reasons:

1). We saw a variety of the ways in which contemporary Norwegian society functions - from the sunbathers (a lot of them!) and commuters on the Aker Brygge to the shoppers in central Oslo to the residents of Hamar, Lillehammer, Bergen and Alesund as they went about their daily lives. This immersion into Norwegian life helped us go beyond stereotypes and experience a social climate quite different from what we have in the States, (especially right now).

2). We had numerous opportunities to learn about Norwegian history. The outdoor museums - from the Norse Folk Museum in Oslo to the Maihaugen in Lillehammer and the Sunnmore in Alesund - were all very impressive and well done.

3). Our guides were fantastic! Stig, Ole, John and Randi - each one very enjoyable and knowledgeable. They added so much to our experience of place.

4). We had surprises at each location. The ethereal singing of the guide in the Domkirkeodden in Hamar might have been the most magical moment in the trip for me. We also enjoyed Ole taking us to the wooden hotel, the “Norwegian Stonehenge”, and the ski jump from the Olympics. Randi’s walk about Alesund, pointing out the Art Nouveau buildings was very informative. After seeing the Schotstuene (Hanseatic League building) and the Bergenhus Fortress in Bergen, John walked us to the University where we saw the beautiful botanical gardens and the Maritime Museum. Our trip to the Fram and KonTiki Museums and to the Norse Folkermuseum with Stig far surpassed our expectations.

5). The seamless transition from place to place with taxis arriving/waiting as necessary made us feel well cared for. It was also instructive to travel by both train and bus - another aspect of the immersion experience. We very much also enjoyed our night onboard the Havila Capella from Bergen to Alesund. It’s too bad the weather was rainy because I can only imagine how fantastic the view would have been under other conditions.

Food wise:
- The Venti Venti in Oslo was a lot of fun and we enjoyed the great people watching.
- The breakfast buffets at all of the hotels were excellent except at the Raddison Blu Airport Hotel where it was terrible.
- Eating at the Bro in Alesund was another fun experience. We had gone to the Fishery Museum earlier that day so I tried the dried cod dish because I thought the pairing (of the historical information and cuisine) would be interesting. The dessert - 3 kinds of ice cream - was among the best food we had on the entire trip.

So - in summary - we went from south (85’ heat) to north (55’); from urban to small city to rural; from plane to bus, train, taxi and ship - with 4 wonderfully informed and friendly guides enjoying lovely breakfast buffets that lasted us through the day and seeing many interesting sights. I can’t imagine a better time then than!

Hotel Reviews
Hotel Brosundet
Ålesund

Very congenial hotel - wonderful staff - nice room and good food.

Authenticity & Character
Beautifully designed - loved big fireplace in center of lobby. Nice art.
Location
Close to all activities.
Staff
They were very kind and accommodating to us.
Cleanliness & Comfort
The Thief
Oslo

Lovely rooms with excellent breakfast buffet in a most interesting location. One of our favorite hotels anywhere!

Authenticity & Character
Location
Great mix of people and places with many restaurants nearby and easy access to transportation.
Staff
Cleanliness & Comfort
Victoria Hotel Hamar
Hamar

Excellent breakfast buffet. Room was tiny. Great location close to train station.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Radisson Blu Airport Hotel, Oslo Gardemoen
Gardemoen

Room was OK but food was horrible.

Authenticity & Character
Location
Right next to airport.
Staff
Cleanliness & Comfort
Am marking this down because they served rotten pineapple in the breakfast buffet and most of the food barely edible.
Hôtel Charmante
Bergen

Very French in style and feel. Food was expensive - beautifully presented but often looked better than it tasted. No Kleenex or toiletries in room.

Authenticity & Character
Location
Central Bergen - close to places of interest.
Staff
Cleanliness & Comfort
Am marking it down because of lack of amenities. Lovely, clean room but no toiletries . . .
Activity Review
Visit Maihaugen Open-Air Museum and Explore Lillehammer
Lillehammer
Local specialist: Tricia Cantlon
Tricia
Tricia Cantlon
Local specialist in Oslo | Replied on Jul 11, 2024

Thank you so much for visiting again, Robin, and for trusting me with another one of your Norway trips! I enjoy the opportunity to work with you and help you explore your heritage and your love of Norwegian culture. It has been an enriching experience to learn more about Norwegian/American historical ties, get to know new guides, and offer exploration in unique areas of Norway that are not very common for many tourists to visit. It has been a treat. Thanks again to you and Jennifer. I do hope you come back again!!

Sincerely,
Tricia

Amazing trip to Norway
Norway | Jun 27 - Jul 4, 2024

Cristina
Cristina C.
Denver, CO | Reviewed on Jul 08, 2024
We had an amazing trip - 14 people with different needs , like rooms accommodations or dietary restrictions- and mathia was patient, always courteous, and ready to fix things when needed. We all loved him - and i bet he loved us back 😊
Great trip and great memories.
Read more

We had an amazing trip - 14 people with different needs , like rooms accommodations or dietary restrictions- and mathia was patient, always courteous, and ready to fix things when needed. We all loved him - and i bet he loved us back 😊
Great trip and great memories.

Activity Reviews
Explore Oslo's Hidden Gems with a Local Expert
Explore Oslo's Hidden Gems with a Local Expert
Oslo

Our guide was the worst. Please do not hire him again. 1- did not introduce himself 2- did not ask about our name 3- did not show us any map 4- we did not know where we were going 5- did not build a stop in a 4 hours walk 6- we got exhausted and did not learn a thing 7- he had a monotone voice when he spoke

Quality of Experience
Guides, Drivers and Staff
Transport
RIB Fjord Safari
RIB Fjord Safari
Norway

Lots of fun

Quality of Experience
Guides, Drivers and Staff
Transport
Flåm Railway and Cycling Adventure
Flåm Railway and Cycling Adventure
Norway

It was fun and would redo it, yet the first 2 km were steep and we came off the bike at each switchback

Quality of Experience
Guides, Drivers and Staff
Guided Kayak Tour
Guided Kayak Tour
Sandane
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Mathia Pacenti
Mathia
Mathia Pacenti
Local specialist in Vesterålen, Norway | Replied on Jul 09, 2024

Dear Cristina,
Thank you very much for your kind review.
Of course, I loved you back. :) You and the group have been cooperative and nice with me throughout the entire planning and traveling time. It can be difficult to organize a trip for many people, but everything went smooth thanks to your patience and cooperation. I wish you had more time to explore this country, and I will be happy to assist again if some of you want to visit Norway again.
I wish you and your family all the best.
Mathia

The trip to Bali was amazing! Saw some beauti...
Indonesia | Jun 6 - Jun 18, 2024

A
Audrey D.
Flagami, FL | Reviewed on Jul 08, 2024
The trip to Bali was amazing! Saw some beautiful sights and experienced wonderful adventures! Our accommodations were fabulous (though some had problems with the air conditioning which was frustrating). Marc provided amazing service and professionalism. He organized some great outings, along with drivers and upgraded at several of the hotels. He was responsive at all hours and made sure everything ran smoothly! Read more

The trip to Bali was amazing! Saw some beautiful sights and experienced wonderful adventures! Our accommodations were fabulous (though some had problems with the air conditioning which was frustrating). Marc provided amazing service and professionalism. He organized some great outings, along with drivers and upgraded at several of the hotels. He was responsive at all hours and made sure everything ran smoothly!

Hotel Reviews
Ecozy Dijiwa Canggu
Canggu

Comfortable and clean hotel Situated walking distance to shop and restaurants. It was my boyfriend’s birthday and the travel agent and staff arranged an incredible arrival with Blake and flowers on the bed! So nice after a long travel day!

Authenticity & Character
Location
Staff
Sang happy birthday upon our arrival and presented a cake! So nice!
Cleanliness & Comfort
Wapa di Ume Ubud
Ubud, Gianyar, Bali

Incredible room. Marc was able to upgrade us to a 1 bedroom pool suite at no extra charge which was so awesome! Although the hotel was located a bit far from anything, we enjoyed our time here immensely.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pearl of Trawangan

After a smooth boat transfer, we arrived at Pearl and it was beautiful! Our room was great though was surprised that the entire washroom was outside. Although private, of course, it was odd to use the facilities in the open air. With the hot temperatures, was a bit uncomfortable. But had an incredible time and loved that there were no cars o the island! We biked all around and enjoyed every moment on Gili T! !!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mahagiri Villas Sanur

Although we were upgraded to a beautiful pool suite, the air conditioner worked on and off for our entire three nights was very annoying. It was fixed and then broke again in the middle of the night several times. The staff was very responsive and came immediately to fix it which was appreciated because the temperatures were very high when we were visiting. One night we had to sleep on the couch in the kitchen area because it was too hot in the bedroom.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Not having a properly functioning air conditioner really put a damper on out visit.
Activity Reviews
Free Time in Gili Trawangan
Free Time in Gili Trawangan
Gili Trawangan

We LOVED Gili T!!

Explore Nusa Penida Island - Full day trip
Explore Nusa Penida Island - Full day trip
Indonesia

Had a ton of fun visiting Nusa Penida and snorkeling!! Great way to spend a day!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Marc Urban
Marc
Marc Urban
Local specialist in Bali | Replied on Jul 09, 2024

Thank you for the review, Audrey! I appreciate it.

Ensuring comfort and organizing memorable outings is a top priority for me. I apologize for any inconvenience caused by the air conditioning issues at some of the accommodations.

I'm glad that Tommy and Jess enjoyed their trip to Bali and the Gili Islands.

Looking forward to assisting you with your next adventure in Indonesia!

Best wishes,
Marc

We seemed to email with various Kimkim staff ...
Greece | Jun 25 - Jul 5, 2024

Penny
Penny H.
San Jose, CA | Reviewed on Jul 08, 2024
We seemed to email with various Kimkim staff while we were on our trip. There were a couple of small hitches which were resolved very quickly. Great service! Overall we enjoyed ourselves and the accommodations, excursions and transfers went well. Read more

We seemed to email with various Kimkim staff while we were on our trip. There were a couple of small hitches which were resolved very quickly. Great service! Overall we enjoyed ourselves and the accommodations, excursions and transfers went well.

Hotel Reviews
Asha Suites
Fira

A fabulous hotel with beautiful view of the Aegean. Nice balcony overlooking the sea where we watched the sunsets. In a central location for restaurants and shopping. The best of our hotels on the trip. Very helpful staff. Lots of steps to and from room (which allowed for a great view). Very quiet despite being in a noisy location. Lovely breakfast served on our balcony.

Authenticity & Character
Location
Staff
very helpful.
Cleanliness & Comfort
Sofitel Athens Airport
Athens

This is an international hotel chain very top of the line. You can literally walk across the street to the departure gates for the airport. Very top of the line fabulous breakfast. A long way from the city. Good only for arrival and departure from airport. Expensive.

Authenticity & Character
Location
far from city and sites but near airport.
Staff
Cleanliness & Comfort
Adriani Hotel
Naxos Town

Near shopping and attractions. Lovely breakfast spread each morning. Pleasant staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Garifalakis Comfort Rooms
Milos

A lovely small hotel run by a very friendly woman who couldn't have been more helpful and pleasant. It is far from the Port and in a smallish village "Polonia". About a 15 min. walk to restaurants. Small beach nearby. Cab ride (20 euros each way) for nicer beaches. ). No shopping to speak of and other sites accessed by car. The only hotel that did not include breakfast.

Authenticity & Character
Location
One should just know it is quite a long way from the larger city.
Staff
Cleanliness & Comfort
Attalos Hotel
Athens

Adequate small room. Clean. Helpful staff. Central location with view of acropolis from rooftop bar.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
SouthSide E-Bike Tour
SouthSide E-Bike Tour
Santorini

This tour was the highlight of our whole trip. VERY knowledgeable, friendly and skilled guide - the owner, Katarina. We saw places and small villagers and even inside homes that we would never have seen otherwise. Tour included the guide taking photos of you and then giving you a video of your route along with the photos. Pretty much did the half of the island you dont' normally see by bike. Very doable. We were a group including a 14 year old, a 42 year old and a 77 year old. Katarina made it work for all of us. The bikes made the hills very manageable. Terrain was rough but she coached us how to approach it. Highly rec. this tour!!

Quality of Experience
Guides, Drivers and Staff
Transport
Morning Caldera  Catamaran Cruise
Morning Caldera Catamaran Cruise
Santorini

Unfortunately, we happened to do this tour on a very windy day with v very rough seas. People were getting seasick and you should know that it is not a sail. It is motoring on a catamaran - with not too many places to sit where you have back support. Boat anchored three different times for swimming - but most people did not swim as the water was so rough. Nice lunch prepared on the boat but so windy that food was literally flying off our plates. It is probably a good tour on a calm sea day.

Quality of Experience
Food
Guides, Drivers and Staff
Self-Guided Beach Day by Boat
Self-Guided Beach Day by Boat
Naxos

We did not do this as it was very expensive and not included on our package. Roughly $359 to rent a boat plus $100 for fuel. Plus more of course if you hired a driver.

Private Day of Highlights
Private Day of Highlights
Milos

This was an amazing tour and very worthwhile. Our guide Ian's drove us around a good portion of the island explaining history and answering our questions. We saw the place where the Venus de Milo statue was disco verde, went into some catacombs, had a chance to jump/dive off small cliffs into the ocean at an amazing beach, with fabulous white stone landscape. We had time to swim and time to lunch on our own and shop. A highlight of our trip.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Gustavo Camperos
Gustavo
Gustavo Camperos
Local specialist in Kimkim HQ | Replied on Aug 06, 2024

Penny, I have to say these are some amazing pictures!

Thank you so much for sharing this little window of your trip, I really hope it something the 3 of you can remember together for a long time 🫶🏼

Trip of a lifetime
Italy | Jun 5 - Jun 14, 2024

A
Anne T.
Harrison, NJ | Reviewed on Jul 08, 2024

Thank you Giulia for all you've done to make this a trip of a lifetime. Florence was magical, and we enjoyed the Sorrento area, especially the nature aspects.

The excursions were great, and the fact that you arranged all the travel logistics throughout the trip removed the stress of traveling! Also, it was very helpful to have a contact in Italy.

I've already told a number of friends about Kimkim, and will continue to!

Local specialist: Giulia Bonati
Giulia
Giulia Bonati
Local specialist in Padova, Italy | Replied on Jul 16, 2024

Dear Anne,

I am so happy to hear that you enjoyed your trip to Italy...so much that you've already told a number of friends about us ! I'm really grateful, this is very rewarding for us ! It was a great pleasure assisting you!

We look forward to welcoming you and/or your friends in Italy!

Ciao!
Giulia