Kimkim Trip Reviews for Japan

4.6
Based on 268 ratings
Read 268 verified reviews by travelers who booked their trip to Japan on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Another great trip organized with KimKim.
Japan | Sep 26 - Oct 2, 2024

Lori
Lori S.
San Ramon, CA | Reviewed on Oct 04, 2024
Another great trip organized with KimKim. Eleanor and her guides/drivers were amazing. We loved every minute. Read more

Another great trip organized with KimKim. Eleanor and her guides/drivers were amazing. We loved every minute.

Hotel Reviews
Asakusa View Hotel Annex Rokku

Great and convenient.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
THE HOTEL HIGASHIYAMA by Kyoto Tokyu Hotel
Kyoto

Great location, friendly staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Full Day Tokyo City Tour with Tsukiji Outer Fish Market
Full Day Tokyo City Tour with Tsukiji Outer Fish Market
Tokyo

Really informative and complete.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Oct 07, 2024

Dear Lori,

Hope you have a great day and thank you so much for your kind words. We're thrilled to hear that you had such a wonderful experience on your trip organized with KimKim. It's great to know that the guides and drivers made your journey memorable.

We're also glad you enjoyed your stays at both the Asakusa View Hotel Annex and THE HOTEL HIGASHIYAMA. Their convenient locations and friendly staff always make for a pleasant experience. We look forward to helping you plan your next adventure.

Safe travels!

Best regards from Asia,
Eleanor

An organized, personalized tour with complete freedom
Japan | Sep 17 - Sep 30, 2024

Adrian
Adrian H.
Atlanta, GA | Reviewed on Oct 04, 2024
We don't like organized tours but do enjoy someone doing the planning for us -- and kimkim was the perfect choice. The process of putting together a travel itinerary via emails was easy, and the kimkim people did a great job incorporating our own desires and aims with ideas of their own, which we listened to because, of course, they had matched us up with guides who actually live in Japan and know the country well. It was odd never speaking to a human -- and for awhile we wondered if we were... Read more

We don't like organized tours but do enjoy someone doing the planning for us -- and kimkim was the perfect choice. The process of putting together a travel itinerary via emails was easy, and the kimkim people did a great job incorporating our own desires and aims with ideas of their own, which we listened to because, of course, they had matched us up with guides who actually live in Japan and know the country well. It was odd never speaking to a human -- and for awhile we wondered if we were dealing with chatbots -- but, magically, every single driver showed up, every single guide showed up when they were supposed to. There was one glitch in a train station (and Japanese train stations are CRAZY-CHAOTIC), but they worked with us in real time to get things fixed and even summoned a taxi for us, telling us the plate number so we'd recognize it. They were responsive and helpful at every turn and twist of the journey.....and they were willing to tweak our itinerary on the fly, which was very helpful. We loved having independence but didn't feel alone at any time. We definitely will use them again!

Hotel Review
Rengejo-in
koya

Our stay at Rengejo-in monastery in Mount Koya was a highlight of the trip. We were given an incredibly spacious and luxurious room dubbed the 'Silent Forest,' with fantastic amenities like a private garden view. The experience was spiritual and beautiful, including a morning chant with monks. It was unlike anything we expected and absolutely memorable.

Activity Reviews
Half day Experience Traditional Japanese Gardens With Japanese garden designer
Half day Experience Traditional Japanese Gardens With Japanese garden designer
Kyoto

The half-day experience with a traditional Japanese garden designer in Kyoto was absolutely amazing. Our guide, an expat landscape architect, shared incredible insights about Zen gardening, its aesthetics, and cultural nuances. It was a truly enriching experience, learning the history and philosophy behind Japanese gardens. I highly recommend this tour!

Tea Ceremony in Kyoto FLOWER TEAHOUSE
Tea Ceremony in Kyoto FLOWER TEAHOUSE
Kyoto

The tea ceremony at the Flower Teahouse in Kyoto was a fascinating and unique experience. We were unexpectedly upgraded to a private ceremony, which added a special touch. The hosts dressed me in a traditional outfit and my wife loved the entire experience. It was educational, and the location in the Geisha district enriched the cultural immersion.

Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Oct 07, 2024
Dear Adrian, Hope you are doing fantastic.Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your experience with kimkim. It’s great to know that our planning process and the incorporation of your personal preferences made your trip to Japan so memorable. We pride ourselves on connecting our travelers with knowledgeable local guides, so we’re glad to hear that this enhanced your journey. We're glad we could assist you during the minor glitch at the train... Read more

Dear Adrian,

Hope you are doing fantastic.Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your experience with kimkim. It’s great to know that our planning process and the incorporation of your personal preferences made your trip to Japan so memorable. We pride ourselves on connecting our travelers with knowledgeable local guides, so we’re glad to hear that this enhanced your journey.

We're glad we could assist you during the minor glitch at the train station and ensure everything went smoothly. Your feedback means a lot to us, and we look forward to helping you plan your next adventure.

Wishing you and your family happiness and joy always.

Best regards,
Angel

We were a group of 21 people from US and Sout...
Japan | Sep 11 - Sep 21, 2024

M
MAHENDRA P.
Singapore | Reviewed on Oct 03, 2024
We were a group of 21 people from US and South America, and enjoyed the tour to the fullest. It was a difficult tour (Nakasendo Trail) especially with such a large group, and the planning & operation was quite challenging. However, our first contact with Fei during the initial planning and operation was superb. Fei listened to requests patiently and skillfully understood our requirement to curate a perfectly suited tour itinerary. She worked real hard to get the suitable accommodation for the... Read more

We were a group of 21 people from US and South America, and enjoyed the tour to the fullest. It was a difficult tour (Nakasendo Trail) especially with such a large group, and the planning & operation was quite challenging. However, our first contact with Fei during the initial planning and operation was superb. Fei listened to requests patiently and skillfully understood our requirement to curate a perfectly suited tour itinerary. She worked real hard to get the suitable accommodation for the group's stay matching our expectations. As we moved closer to finalising the tour, Fei handed over the responsibility of looking after our travel arrangements to Angel. She too did a great job in delivering the tour services as planned and proposed initially by Fei. The tour went flawless, with only a few minor hiccups. Everything else was great. The selected guides, hotels, restaurants, vehicles and drivers were all nice and ensured the comfort level of the group during the tour.

Overall, the group had an amazing and fulfilling experience of the unique temple trail. We highly recommend traveling with Fei and Angel for travel to Japan to ensure peace of mind especially as language can be a great challenge. In fact, we are already planning to return back to this wonderful country with them for another experience next year.

Activity Reviews
Half Day Fushimi Inari Taisha to Tofuku-ji Temple Hiking Experience
Half Day Fushimi Inari Taisha to Tofuku-ji Temple Hiking Experience
Kyoto

The guide was excellent, and we all had a great time.

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Nara Tour
Half Day Nara Tour
Nara
Quality of Experience
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Oct 07, 2024
Dear MAHENDRA, Greetings from Angel.Thank you so much for your wonderful review! We are thrilled to hear that you and your group had such an amazing experience on the Nakasendo Trail. It’s fantastic to know that my team and I were able to meet your expectations and create a memorable itinerary that suited your group’s needs. We understand that organizing travel for a large group can be challenging, and we are delighted that our team's efforts made the planning and execution as smooth as... Read more

Dear MAHENDRA,

Greetings from Angel.Thank you so much for your wonderful review! We are thrilled to hear that you and your group had such an amazing experience on the Nakasendo Trail. It’s fantastic to know that my team and I were able to meet your expectations and create a memorable itinerary that suited your group’s needs.

We understand that organizing travel for a large group can be challenging, and we are delighted that our team's efforts made the planning and execution as smooth as possible. Your kind words about the guides, accommodations, and overall travel services mean a lot to us.

We're excited to hear that you're already planning another trip to Japan with us next year. We can't wait to help you create more unforgettable memories.

Thank you once again for your high recommendation. We look forward to welcoming you back.

Best regards,
Angel

There was good and bad.
Japan | Sep 1 - Sep 15, 2024

Diane
Diane E.
Ashburn, VA | Reviewed on Oct 03, 2024
There was good and bad. We were happy with each of our guides, who were all very good and personable and had different strengths. Overall, we were very satisfied and pleased with their knowledge, affability, and ability to pivot a bit based on our personal preferences. KimKim was recommended by friends who'd worked with them previously and had a good experience. We liked their process of filling out a questionnaire to understand better our personal preferences, backgrounds, and vision for... Read more

There was good and bad. We were happy with each of our guides, who were all very good and personable and had different strengths. Overall, we were very satisfied and pleased with their knowledge, affability, and ability to pivot a bit based on our personal preferences.

KimKim was recommended by friends who'd worked with them previously and had a good experience. We liked their process of filling out a questionnaire to understand better our personal preferences, backgrounds, and vision for our holiday. However, we found the back-and-forth on the website with our first travel agent a bit challenging and cumbersome as she created an itinerary based on our responses. The first several proposals did not match our interests or requests. It took about four versions to arrive at an acceptable itinerary.

Unfortunately, just a few months before our trip, that agent left, and we were assigned a new one.

About a week before traveling, we noticed that one of our hotels had been changed without notification for one of lesser quality. (It was corrected after we asked.) We also found it difficult to understand some of the itinerary's processes, such as when we were responsible for our transportation and when we had a driver.

Lastly, the agency never notified us about an impending typhoon in Okinawa, which was our penultimate stop. We learned about it on the flight to the island from a random stranger. After landing in Okinawa, it took hours to reach the travel agency after numerous calls and messages, including calls to their emergency contact line. (We never did get our agent on the phone.)

Rather than four days in Okinawa, we got less than 48 hours and had to pay an additional $2,000 to return to Tokyo before the typhoon. Had we known about the typhoon, we wouldn't have traveled to Okinawa. The last issue in Okinawa was our hotel, which was the worst of our trip. Luckily, we were only there for two nights.

Hotel Reviews
Hotel New Otani Tokyo The Main
Tokyo

Lovely, older hotel that's popular with business people and small travel groups. The staff was extremely polite and friendly. It feels a bit out of the way, but it's actually close to many sites.

Authenticity & Character
Breakfast restaurant overlooks beautiful gardens and koi ponds.
Location
Easy access to subway and easy to get taxis.
Staff
Wonderful
Cleanliness & Comfort
Clean and comfortable
Hakone Kowakien TEN-YU
Hakone

Phenomenal! Stunning! I wish we'd had another night at this beautiful, modern hotel with wonderful hot springs tucked into a mountainside. The dinner we enjoyed was one of the best of our trip. Highly recommend.

Authenticity & Character
Beautiful architecture
Location
Stunning location and views; quiet and lovely
Staff
Very lovely staff; not a lot of English, but it was fine.
Cleanliness & Comfort
flawless
THE HOTEL HIGASHIYAMA by Kyoto Tokyu Hotel
Kyoto

Lovely hotel and location and very nice staff. Note that the restaurant for breakfast can get very busy if you don't go early.

Authenticity & Character
Location
Nice area that's not very noisy or touristy.
Staff
Cleanliness & Comfort
Sheraton Grand Hiroshima Hotel
Hiroshima

Great hotel that was the most "American" of all our hotels, so it felt a bit less "Japanese" in ambiance, but we liked it.

Authenticity & Character
More western in ambiance.
Location
Right at the train station, but very quiet
Staff
Cleanliness & Comfort
Spotless
Sheraton Okinawa Sunmarina Resort
Okinawa

I wouldn't return here. The hotel felt dated and needed renovation. The staff was very nice but not as friendly as others we experienced in other hotels.

Authenticity & Character
Location
You will need a car or taxi to get around. It's about an hour north of airport with very little around it.
Staff
Cleanliness & Comfort
Needs new carpet or flooring and updating
The Prince Park Tower Tokyo
Tokyo

This gorgeous, elegant luxury hotel is in an upscale area of Tokyo and is attached to luxury stores next door. The staff was friendly. The clientele appears to be a mix of tourists and business people. (I would have preferred to have stayed here when we first arrived in Tokyo. It's a good, walkable location.)

Authenticity & Character
Modern architecture
Location
Walkable area
Staff
Cleanliness & Comfort
Flawless, clean, and very well appointed
Activity Reviews
 Hiroshima Tour
Hiroshima Tour
Japan

Every world leader should visit this museum and park. It offers a vital history and moral lesson. It was very poignant to us as Americans.

Quality of Experience
They should time the ticket entrances for better crowd control. It was extremely busy, making it difficult to view and read some of the exhibits.
Guides, Drivers and Staff
We thoroughly appreciated our guide and driver.
Transport
Very comfortable vans used throughout our trip.
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka

We loved our guide and driver, but I'd suggest not spending much time in this part of Osaka (walking around the area with many restaurants and tourists; feels gritty and over-commercial) and asking to see other areas of Osaka. We did, however, appreciate our guide's knowledge of the area.

Guides, Drivers and Staff
Excellent, thoughtful, and friendly.
Transport
Comfortable and newer vehicle
Tokyo Discovery with Shibuya & Harajuku - West
Tokyo Discovery with Shibuya & Harajuku - West
Tokyo

We thoroughly enjoyed our first day of touring in Tokyo and appreciated our lovely guide.

Quality of Experience
Guides, Drivers and Staff
Excellent
Transport
Excellent
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Oct 07, 2024
Dear Diane, Greetings from Angel.Thank you for taking the time to share your detailed feedback. We're pleased to hear that you enjoyed the guides and that their knowledge and adaptability made a positive impact on your trip. We appreciate your kind words about the initial process in helping create your itinerary as well. However, we truly apologize for the challenges you faced during the planning stages, and it's concerning to hear about the miscommunication regarding your hotel changes and... Read more

Dear Diane,

Greetings from Angel.Thank you for taking the time to share your detailed feedback. We're pleased to hear that you enjoyed the guides and that their knowledge and adaptability made a positive impact on your trip. We appreciate your kind words about the initial process in helping create your itinerary as well.

However, we truly apologize for the challenges you faced during the planning stages, and it's concerning to hear about the miscommunication regarding your hotel changes and itinerary details. Clear communication is crucial, and we regret that we fell short in these areas, especially with the changes to your accommodation and the unexpected typhoon situation.

We are committed to providing our clients with the best possible experience and hope to learn from your feedback to enhance our services in the future.

Thank you once again for sharing your thoughts, and we hope to have the opportunity to assist you better in your future travels.

Warm regards,
Angel

Everything was super organized and the follow...
Japan | Sep 15 - Sep 30, 2024

J
Jose B.
Seattle, WA | Reviewed on Oct 02, 2024

Everything was super organized and the follow up made by the team was amazing and highly appreciated

Local specialist: Myaen Verzosa

A Week in Tokyo: Just Roaming Around
Japan | Sep 15 - Sep 22, 2024

Ann
Ann T.
Manhattan, NY | Reviewed on Sep 23, 2024
Our trip to Tokyo was awesome! Ayumi, Yumi, and Chieko, our guides, were super helpful and made our 8-day adventure seamless. Angel helped us plan everything and was really flexible with any changes we wanted. We picked our own hotels and she worked them right into our itinerary. We loved every minute of it — it was the trip of a lifetime, and we’re already thinking about checking out different cities next time! Read more

Our trip to Tokyo was awesome! Ayumi, Yumi, and Chieko, our guides, were super helpful and made our 8-day adventure seamless. Angel helped us plan everything and was really flexible with any changes we wanted. We picked our own hotels and she worked them right into our itinerary. We loved every minute of it — it was the trip of a lifetime, and we’re already thinking about checking out different cities next time!

Activity Reviews
Tokyo Discovery with Meiji Shrine, Shinjuku Gyoen, Gotokuji Temple & Shibuya Sky
Tokyo Discovery with Meiji Shrine, Shinjuku Gyoen, Gotokuji Temple & Shibuya Sky
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo Day Tour with Tsukiji Outer Market & Senso-ji - East & Central
Tokyo Day Tour with Tsukiji Outer Market & Senso-ji - East & Central
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo Samurai Museum with Experience + Kimono Tea Ceremony at Tokyo Maikoya
Tokyo Samurai Museum with Experience + Kimono Tea Ceremony at Tokyo Maikoya
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Nikko Toshogu Shrine and Kegon Falls
Full Day Nikko Toshogu Shrine and Kegon Falls
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Sep 26, 2024

Dear Ann,

Hope you have a great time.Thank you so much for your wonderful feedback. We're delighted to hear that you had an amazing trip to Tokyo and that Ayumi, Yumi, and Chieko made your experience so enjoyable. It's my great honor and pleasure to be able to help you plan your itinerary and accommodate your preferences. We're pleased that you loved every moment of your adventure and we can't wait to assist you with your next trip to different cities.

Look forward to seeing you again soon.

Best regards,
Angel

First trip to Japan, 16 days, solo and it was AWESOME thanks to Kimkim and Shona my local guide
Japan | Sep 4 - Sep 19, 2024

Blue
Blue B.
Brookhaven, GA | Reviewed on Sep 23, 2024
I did my first trip to Japan, 16 days and all by myself. I found it incredibly challenging planning, navigating and booking the things I wanted to do. I had literally spent weeks researching experiences and reading reviews of tours and trying to figure out which ones to do before I gave up. So did another first - booked the whole thing through Kimkim. SO GLAD I did. Shona my local guide was amazing. She totally heard and understood my wants and needs and every step of the way was right... Read more

I did my first trip to Japan, 16 days and all by myself. I found it incredibly challenging planning, navigating and booking the things I wanted to do. I had literally spent weeks researching experiences and reading reviews of tours and trying to figure out which ones to do before I gave up. So did another first - booked the whole thing through Kimkim. SO GLAD I did. Shona my local guide was amazing. She totally heard and understood my wants and needs and every step of the way was right there with answers and advice. The tours and experiences she booked were exactly what I wanted and all were excellent, and it all stayed in my budget. I'm absolutely going to book every trip through Kimkim from now on.

Hotel Reviews
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel

Everything was great but the most wonderful was the concierge service. On my last day, I checked out, checked my luggage and asked for advice on where to get a haircut in the hour and half I had left in Tokyo. The most wonderful lady assisted me, booked my cut at the salon she goes to and got me a car. When I got back I looked fabulous and thanked her, wish I remembered her name but it seemed everyone at that hotel had the same eagerness to help. Two more things; the Japanese breakfast and rolled omelets at the buffet were amazing, and the in room amenities were superb. I'll be back.

Authenticity & Character
Japanese breakfast, kindness of staff
Location
Walking distance from the train station and so many local attractions
Staff
Totally available to help with anything and so kind
Cleanliness & Comfort
Totally clean and really nice, new, crisp cotton pajamas
Kamesei Ryokan

The experience here was so beautiful i'm a bit at a loss for words. Tyler and his wife are such wonderful beautiful people. The food was literally some of the absolute best I've ever had. The baths were clean and incredible. Beds and bedding fabulously comfortable. I'll be back.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cross Hotel Kyoto
Kyoto

Absolutely the best hotel buffet EVER. Location is walking distance from the most interesting neighborhoods. I could stay there years and have more to explore.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Sep 24, 2024

Hi Blue,
Thank you for your feedback and for your trust and support in our work. We will work even harder to provide better service for valued guests like you. All the best wishes to you and your family, and I look forward to seeing you on your next trip to Japan.
Best wishes
Shona

A great trip to Japan
Japan | Sep 14 - Sep 22, 2024

O
Ori B.
United Kingdom | Reviewed on Sep 23, 2024
Thank you Shona and kimkim! Shona planned our trip exactly as we'd hoped, and we enjoyed the tea ceremony, city sight suggestions, and easy train plans. However, we didn't have some of the final details until the day before our trip, which initially caused us a bit of worry. Additionally, the Mt. Fuji day felt like we could have used our time better, as we spent most of the day driving and didn't really see anything. In Japan, the tour guides are very hit or miss - we had one that completely... Read more

Thank you Shona and kimkim! Shona planned our trip exactly as we'd hoped, and we enjoyed the tea ceremony, city sight suggestions, and easy train plans. However, we didn't have some of the final details until the day before our trip, which initially caused us a bit of worry. Additionally, the Mt. Fuji day felt like we could have used our time better, as we spent most of the day driving and didn't really see anything. In Japan, the tour guides are very hit or miss - we had one that completely overwhelmed us and were left exhausted by them, and had one that was AMAZING and went completely out of their way for us.

Hotel Reviews
The Royal Park Iconic Tokyo Shiodome
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hakone Kowakien TEN-YU
Hakone

This hotel had the best hotel dinner!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Granvia Kyoto
Kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Keihan Namba Grande
osaka
Authenticity & Character
Location
Staff
You do not interact with the staff at this hotel. Instead of talking to you, they point you to screens.
Cleanliness & Comfort
Activity Reviews
Drive to Hakone with Mt. Fuji Tour
Drive to Hakone with Mt. Fuji Tour
Hakone

We spent too much of the day driving up and down hills, and maybe were out of the car for 1.5 hours total. Unfortunately we did not see Mt. Fuji either.

Quality of Experience
Guides, Drivers and Staff
The guide completely overwhelmed us (they didn't even let us check into our hotel ourselves, and insisted they do it, then gave us all the wrong information about the hotel). The driver seemed to be in a bad mood all day.
Transport
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Very touristy but still enjoyed the tea ceremony and found it meditative. Definitely recommend this!

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Nara Tour From Kyoto with Naramachi District
Full Day Nara Tour From Kyoto with Naramachi District
Kyoto
Quality of Experience
Guides, Drivers and Staff
Our guide was AMAZING!!!!! He took amazing photos of us and went out of his way to help us do things like shop for vintages camera lens and stop at a friend's coffee shop.
Transport
Himeji Castle & Arima Onsen & Mt. Rokko Day Tour from Osaka
Himeji Castle & Arima Onsen & Mt. Rokko Day Tour from Osaka
Osaka

We decided to skip the onsen (as we already used one at our onsen hotel) and Mt. Rokko but still had an amazing time with our guide.

Quality of Experience
Guides, Drivers and Staff
Our guide was AMAZING!!!!! He took amazing photos of us and went out of his way to help us do things like shop for vintages camera lens and stop at a friend's coffee shop.
Transport
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Sep 24, 2024

Hi Ori,
Thank you for your feedback and for your trust and support in our work. We acknowledge that there are areas where we can improve, and I sincerely welcome and value your suggestions. We will continue to work harder, and I look forward to seeing you on your next trip.
Best wishes
Shona

Detailed planning, implacable delivery
Japan | Sep 11 - Sep 21, 2024

Catalina
Catalina G.
Flagami, FL | Reviewed on Sep 22, 2024
I had the pleasure to work with two different agents. Fei on the planning, and Angel on the implementation.
We were a group of 21 focused on meditation and tracking the Nakasendo trail.
Angel took care of every detail, forecasting any difficulty we could encounter.
She designed every dinner and hotel experience.
I do this around the world every year in different destinations and this has been by far, the most memorable, impecable and amazing experience. They surpassed our... Read more

I had the pleasure to work with two different agents. Fei on the planning, and Angel on the implementation.
We were a group of 21 focused on meditation and tracking the Nakasendo trail.
Angel took care of every detail, forecasting any difficulty we could encounter.
She designed every dinner and hotel experience.

I do this around the world every year in different destinations and this has been by far, the most memorable, impecable and amazing experience.

They surpassed our expectations.

Congratulations for your hard work, it delivers exceptional results.

Thank you for a year long of planning this trip together.

We will return next year with a new group.

My complete admiration.

Hotel Review
BYAKU Narai
Narai

The highlight of our Nakasendo journey

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Sep 26, 2024

Dear Catalina,

Hope you doing doing fantastic.Thank you so much for your wonderful review. We're thrilled to hear that you had such an amazing experience with our team and me on your meditation trip along the Nakasendo trail. It's great to know that every detail was taken care of and that your expectations were surpassed. We truly appreciate your trust and support, and we can't wait to welcome you and your new group back next year for another amazing adventure. Your admiration means the world to us.

Safe travels and see you soon.

Best regards,
Angel

Wonderful Japan!
Japan | Sep 1 - Sep 15, 2024

R
Raquel M.
Denver, CO | Reviewed on Sep 16, 2024
Had a wonderful time in Japan. Can't thank Elenor enough for a very thoughtful plan and for the extra support while on the trip.
Both our guides in Tokyo (Yumi) and Kyoto (Yuki) were delightful and very knowledgeable. Nara was a highlight as we loved the temples and the deer.
Read more

Had a wonderful time in Japan. Can't thank Elenor enough for a very thoughtful plan and for the extra support while on the trip.
Both our guides in Tokyo (Yumi) and Kyoto (Yuki) were delightful and very knowledgeable. Nara was a highlight as we loved the temples and the deer.

Hotel Review
Cross Hotel Kyoto
Kyoto

Spacious and nice room in great location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Sep 17, 2024

Hi Raquel,

Hope you are doing great and thank you for all the kind words!

Your positive feedback makes my day even more lovely :) I'm sure Yumi & Yuki will be thrilled to hear your compliment, and it's so great that Japan, especially Nara, could offer you a wonderful time!

Looking forward to helping you with an unforgettable trip to Japan again to discover more about this beautiful country!

Have a nice day,
Eleanor

It's just perfect.
Japan | Sep 3 - Sep 13, 2024

Doug
Doug N.
San Jose, CA | Reviewed on Sep 16, 2024
First off, Sandy is amazing. From the first day of planning to the end of the trip, she's always there with us. She answered all our (4 of us) questions. And is always one step ahead of our trip. She had always informed us 1 day ahead as who is our driver or who is our local guide, and what to do next. When we contacted her for a little hiccup, she and her team immediately jumped on it to resolve the situation. (BTW, the hiccup was from the other place booking, not... Read more

First off, Sandy is amazing. From the first day of planning to the end of the trip, she's always there with us. She answered all our (4 of us) questions. And is always one step ahead of our trip. She had always informed us 1 day ahead as who is our driver or who is our local guide, and what to do next. When we contacted her for a little hiccup, she and her team immediately jumped on it to resolve the situation. (BTW, the hiccup was from the other place booking, not Kimkim).

Jennifer, Fiona, Mike, Jade, and Micky are flexible and knowing their locals well. Drivers are on time. We like Hotel at Kyoto and Osaka best. La Valse at Busan has a very nice view, but the room is not too functional due to a not useful countertop. So it's just ok. All hotels are very clean btw.

All in all, I'm glad I found Kimkim and more so when having Sandy as our specialist. We'll look for Kimkim for our next trip, and hopefully we got Sandy again. And for sure, I'll share our experience about kimkim with our friends.

Thanks for wonderful memory.

Hotel Reviews
Lavalse Hotel

The view is amazing. But the room has the countertop (like kitchen countertop) which take up a lot of room. I would trade the view for the more functional room.

Authenticity & Character
Location
Great view.
Staff
Cleanliness & Comfort
clean but not comfy due to the countertop takes up a big chunk of real estate.
Cross Hotel Osaka
Osaka

Best hotel chain for my trip. Both lobby and room are nice and roomy. I would love to stay here next time.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cross Hotel Kyoto
Kyoto

Best hotel chain for my trip. Both lobby and room are nice and roomy. I would love to stay here next time.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Daiwa Roynet Hotel Ginza PREMIER
Tokyo

Location is good but the lobby is so tiny. Room is clean but ok. I'm ok to stay here next time.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
NINE TREE BY PARNAS SEOUL MYEONDONG 2
Seoul

Good lobby, room is ok but one annoying thing is about the motion detection light. I would like to have an option to use it or now. At night if you have to go to the bath room, this light will be wake you up or your partner up.

Authenticity & Character
Location
Staff
I had to leave at 7:00am at the same time, the buffet would just got open. The staff ordered our breakfast packed for us the night before. And actually they were ready before 7:00am. This is great.
Cleanliness & Comfort
annoying night motion detection light
Activity Review
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka

I was really looking forward to experiencing the local food in Osaka, but honestly, it didn’t live up to my expectations. Maybe it’s because I’ve had amazing street food in places like Thailand and Vietnam, which are hard to beat.

Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Sep 23, 2024
Dear Doug, Hope you have a great day.Thank you so much for your kind words. We’re thrilled to hear that you had such a wonderful experience with our team and me. It’s great to know that our guides are flexible and knowledgeable during your tour. We appreciate your feedback about the hotels, especially your thoughts on La Valse in Busan. Making sure our travelers are comfortable is important to us, and we’ll pass along your comments for consideration. We’re delighted that you’ll be... Read more

Dear Doug,

Hope you have a great day.Thank you so much for your kind words. We’re thrilled to hear that you had such a wonderful experience with our team and me. It’s great to know that our guides are flexible and knowledgeable during your tour.

We appreciate your feedback about the hotels, especially your thoughts on La Valse in Busan. Making sure our travelers are comfortable is important to us, and we’ll pass along your comments for consideration.

We’re delighted that you’ll be choosing Kimkim for your next trip. Thank you for sharing your experience with your friends and for allowing us to create lasting memories for you.

Safe travels, and we look forward to helping you plan your next adventure.

Best regards from Asia,
Sandy

Angel was really helpful on several last-minu...
Japan | Sep 5 - Sep 13, 2024

D
Daniel J.
South Salt Lake, UT | Reviewed on Sep 14, 2024
Angel was really helpful on several last-minute requests. The Kyoto guide was very knowledgeable. Marlene’s tour in Tokyo not so great, big language barrier and not a lot of interaction. Fuji Mt. Guides were terrific. Upgraded hotel room this week also terrific. Overall, I felt we got great value for money spent on this tour. Read more

Angel was really helpful on several last-minute requests. The Kyoto guide was very knowledgeable. Marlene’s tour in Tokyo not so great, big language barrier and not a lot of interaction. Fuji Mt. Guides were terrific. Upgraded hotel room this week also terrific. Overall, I felt we got great value for money spent on this tour.

Hotel Review
Mitsui Garden Hotel Jingugaien Tokyo Premier
Tokyo
Activity Reviews
Half Day Imperial Palace East Gardens and Senso-ji Tour
Half Day Imperial Palace East Gardens and Senso-ji Tour
Tokyo
 Tea Ceremony at Kyoto Maikoya
Tea Ceremony at Kyoto Maikoya
Kyoto
Sightseeing in Arashiyama - Boat Ride and Bamboo Grove
Sightseeing in Arashiyama - Boat Ride and Bamboo Grove
Kyoto
Hiking the Mt. Fuji SubashiriTrail (Jul-Aug)-Day 1
Hiking the Mt. Fuji SubashiriTrail (Jul-Aug)-Day 1
Japan
Hiking the Mt. Fuji SubashiriTrail (Jul-Aug)-Day 2
Hiking the Mt. Fuji SubashiriTrail (Jul-Aug)-Day 2
Japan
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Sep 26, 2024

Dear Daniel,

Hope yuou are doing great.Thank you so much for your feedback.It is my great pleasure to assist you with your last-minute requests and that you found the Kyoto guide knowledgeable. It's great to know that you had a wonderful experience with the Fuji Mt. guides and enjoyed the upgraded hotel room as well. We appreciate your remarks about Marlene’s tour and will take that into consideration for future improvements. We're glad you felt you received great value for your money, and we hope to welcome you on another tour soon.

Best regards,
Angel

We had a 10 days most amazing tour of Japan t...
Japan | Aug 23 - Sep 2, 2024

Sooren
Sooren K.
Los Angeles, CA | Reviewed on Sep 03, 2024
We had a 10 days most amazing tour of Japan thanks to our wonderful tour organizer Sandy who had put together a package covering just about every important site seeing spots and more , the tour guides were all anxious to teach us many important points, the accommodations were all very well chosen in best locations with reasonable prices, and considering we were stuck with a worst typhoon, she was able to change around on the spot Read more

We had a 10 days most amazing tour of Japan thanks to our wonderful tour organizer Sandy who had put together a package covering just about every important site seeing spots and more , the tour guides were all anxious to teach us many important points, the accommodations were all very well chosen in best locations with reasonable prices, and considering we were stuck with a worst typhoon, she was able to change around on the spot

Hotel Reviews
Shibuya Stream Excel Hotel Tokyu
Tokyo
Authenticity & Character
Good accommodation and food reasonable price
Location
At the center of town famous Shibuya crossing
Staff
Cleanliness & Comfort
Fuji View Hotel
Minamitsuru District, Yamanashi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Prince Hotel Hiroshima
Hiroshima

Absolutely amazing location view

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Needs some renovation
Cross Hotel Kyoto
Kyoto

Centrally located very nice hotel

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Sep 08, 2024

Dear Sooren,

Hope you are doing great.Thank you for your kind words. We are thrilled to hear that you had an amazing tour of Japan. It's great to hear that the tour guides were knowledgeable and the locations well-chosen. There were some last minute changes because of the unexpected typhoon.Thanks a lot for your understanding. We appreciate your feedback and hope to welcome you back for another tour in the future.

Best regards as always,
Sandy

Everything about the trip was amazing! All ou...
Japan | Jul 10 - Jul 18, 2024

H
Heather E.
Burbank, CA | Reviewed on Aug 25, 2024

Everything about the trip was amazing! All our guides were so helpful! They went out of their way to help us with all our questions. We had a flawless 9 adventure!

Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Aug 27, 2024

Dear Heather,

Hope you are doing great.Thank you so much for your kind words! We're thrilled to hear that you had an amazing trip and that our guides were so helpful. We hope to welcome you back for another incredible experience in the future!

Best regards,
Angel

Exceptionally planned trip!
Japan | Aug 4 - Aug 13, 2024

S
Sumeet C.
Ashburn, VA | Reviewed on Aug 19, 2024
Sandy was super diligent and thorough in planning our trip. She was very communicative and fully understood our requirements. All the events in the itinerary were top notch and appropriate for what we wanted. Both leading up to finalizing the program, and during the trip, she was on top of the itinerary and we never felt the need to reach out to her first - she would always proactively do so! KimKim and Sandy were the best - we'd highly recommend! Read more

Sandy was super diligent and thorough in planning our trip. She was very communicative and fully understood our requirements. All the events in the itinerary were top notch and appropriate for what we wanted. Both leading up to finalizing the program, and during the trip, she was on top of the itinerary and we never felt the need to reach out to her first - she would always proactively do so! KimKim and Sandy were the best - we'd highly recommend!

Hotel Reviews
Cerulean Tower Tokyu Hotel
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
THE HOTEL HIGASHIYAMA by Kyoto Tokyu Hotel
Kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Westin Osaka
Osaka
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sumo Morning Practice
Sumo Morning Practice
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Osaka Foodie Walking Tour at dark
Osaka Foodie Walking Tour at dark
Osaka
Quality of Experience
Food
Guides, Drivers and Staff
Yoshi was great!
Transport
Full Day Mt. Fuji with Lake Kawaguchiko Cruise and Arakurayama Sengen Park Tour
Full Day Mt. Fuji with Lake Kawaguchiko Cruise and Arakurayama Sengen Park Tour
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Geisha (Maiko) Tea Ceremony & Show in Kyoto Gion Kiyomizu
Geisha (Maiko) Tea Ceremony & Show in Kyoto Gion Kiyomizu
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Kyoto's Cultural Treasures: Fushimi Inari-Taisha, Nijo Castle and Kinkaku-ji
Kyoto's Cultural Treasures: Fushimi Inari-Taisha, Nijo Castle and Kinkaku-ji
Japan
Quality of Experience
Guides, Drivers and Staff
Yuki was the best!
Transport
Full Day Tour of Arashiyama Bamboo Grove & Sagano Scenic Railway
Full Day Tour of Arashiyama Bamboo Grove & Sagano Scenic Railway
Kyoto
Quality of Experience
Guides, Drivers and Staff
Yuki was the best!
Transport
Full Day Osaka City Tour
Full Day Osaka City Tour
Osaka
Quality of Experience
Highlight of our trip!
Guides, Drivers and Staff
Yuki was the best!
Transport
Full Day Tokyo City Tour
Full Day Tokyo City Tour
Tokyo
Quality of Experience
Guides, Drivers and Staff
Yumi was the best!
Transport
Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Aug 20, 2024

Dear Sumeet,

Hope you are doing great. Thank you for taking the time to share your positive experience with us. It was a pleasure to plan and execute your trip, and I am delighted to hear that the itinerary exceeded your expectations and that the events were enjoyable. Your recommendation means a lot to us, and we are eager to assist you with any future travel plans.

We look forward to welcoming you back to Japan in the future.

Wishing you and your family continued happiness.

Best regards,
Sandy

Wonderful experience in Japan
Japan | Aug 6 - Aug 14, 2024

R
Roman B.
San Jose, CA | Reviewed on Aug 16, 2024
I just finished my 10-day tour in Japan, with my 18yo daughter. Out itinerary, offered by KimKim, covered Tokyo, Kyoto, and Osaka. We had a wonderful experience overall. Shona, our agent, did an amazing job planning our trip and promptly following up on my questions and inquiries. All the tours and transportations were arranged properly and went smoothly.
There was one confusion at the very beginning, when we mistakenly got a ride from the Narita airport with random driver, instead of...
Read more

I just finished my 10-day tour in Japan, with my 18yo daughter. Out itinerary, offered by KimKim, covered Tokyo, Kyoto, and Osaka. We had a wonderful experience overall. Shona, our agent, did an amazing job planning our trip and promptly following up on my questions and inquiries. All the tours and transportations were arranged properly and went smoothly.
There was one confusion at the very beginning, when we mistakenly got a ride from the Narita airport with random driver, instead of designated driver, yet KimKim acknowledged some miscommunication on part of designated driver and fully reimbursed us for the ride. Other than that, we had a wonderful experience - the entire itinerary was offered in a way to get an enriching experiences via day-long tours (like Mt Fuji/Hakone), Kyoto sigh-seeing with private tour guide (Jun was very engaging and knowledgeable), visiting popular tourist attractions, like TeamLabs Borderless, but also allowed some easy relaxing days to explore on our own.
Japan is an amazing country, and KimKim travel can help you get the most of it. Shona also provided me upfront with some good information about customs rules and regulations, traditions and practices of Japan, and other details.
I highly recommend KimKim, and Shona Zhong in particular, for planning a trip to Japan; I assume that planning travel to other destination will as smooth and enjoyable.

Hotel Reviews
Mitsui Garden Hotel Ginza gochome
Tokyo

Nice location at the heart of Ginza; friendly stuff. Rooms are small yet clean. Public baths with hot water is a plus. Minute walk from Higashi Ginza station and 7/11, which is very convenient.

Authenticity & Character
The hotel fits very well in overall landscape of Ginza - a modern understatement.
Location
Nice location at the heart of Ginza
Staff
All staff in Japanese hotels are nice and friendly. Mitsui Gardens is no exception
Cleanliness & Comfort
Good overall but pillows comfort could be a bit better. This applies to all the hotels we stayed.
Kyoto Tokyu Hotel
kyoto

Nice hotel overall but location is a bit off the center, unlike the hotel in Tokyo.

Authenticity & Character
Nothing special, but fine overall.
Location
No convenience stores around the area.
Staff
Japanese people hospitality and friendliness is unmatched, including hotel stuff!
Cleanliness & Comfort
Pillow comfort is a bit compromised (just as in all other hotels we stayed); otherwise very good
Cross Hotel Osaka
Osaka

Perfect location in the heart of Osaka, few minutes walk to iconic Dotonbori, close to everything.

Authenticity & Character
Perfectly fit the environment - airy and modern.
Location
Perfect location in the heart of Osaka, few minutes walk to iconic Dotonbori, close to everything.
Staff
Cross Hotel personnel is attentive, friendly, and helpful - like all in Japan!
Cleanliness & Comfort
Same story with pillows; other than that nice and clean, and comfortable!
Activity Reviews
1-Day Mt. Fuji & Hakone Tour [Return by train] With Lunch, From Shinjuku
1-Day Mt. Fuji & Hakone Tour [Return by train] With Lunch, From Shinjuku
Tokyo

Very nice trip; unfortunately the foggy weather did not allow to see Mt Fuji in all of its beauty. Cable car ride to the top was a huge relief - a breath of fresh cool air comparing to hot and humid weather down there. I would not say that TK (guide) storytelling style was extremely fascinating but still he provided with adequate information and overall he kept the the tour at just right pace. I must admit I did not like much the canteen-style lunch experience, and food quality was just okay. The performance of traditional Japanese drummers did brighten up the things though.

Quality of Experience
Sheer beauty of the nature, escape from hustle and bustle of Tokyo
Food
I must admit I am not a big fan of Japanese food, so my opinion here is highly subjective. I felt the soup was a bit too greasy, and the rest tasted quite bland.
Guides, Drivers and Staff
TK is knowledgeable but his narrative style is a bit dry.
Transport
Bus ride was good, safe, and seamless
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Unforgettable and unusual peek at Japanese tradition through real participation!

Quality of Experience
Recreation of things that I heard about before and considered exotic and fascinating.
Guides, Drivers and Staff
The staffers and master of ceremony made this experience truly remarkable.
Transport
Not applicable - self transfer (we took a taxi).
Kyoto's Cultural Treasures: Fushimi Inari-Taisha, Nijo Castle and Kinkaku-ji
Kyoto's Cultural Treasures: Fushimi Inari-Taisha, Nijo Castle and Kinkaku-ji
Japan

Very interesting tour; Jun is knowledgeable and engaging; it is a big advantage to have a private guide so we learned many things through easy and laid-back conversations. The visited shrines and temples are amazing. However, heat was excruciating, and hopping between buses, trains, and walks contributed to our exhaustion and took away from otherwise wonderful experience.

Quality of Experience
All visited temples and shrines were fascinating; the guide explained many things and gave us some insight into the Japanese history!
Guides, Drivers and Staff
Jun was friendly, engaging, and easy going - we learned a lot from him!
Transport
I'd prefer private driver vs hopping between public transports and relatively long walks, especially during summer months.
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Aug 20, 2024
Dear Roman, Hope you have a great day. Thank you for your glowing review! It's wonderful to hear that you had a great experience on your 10-day tour of Japan with your daughter. It's great to hear that my team did such an amazing job handling any issues that arose. We're glad that you were able to enjoy enriching experiences and have some easy relaxing days to explore on your own. Japan is indeed an amazing country, and we're thrilled that we could help you make the most of it. We... Read more

Dear Roman,

Hope you have a great day. Thank you for your glowing review! It's wonderful to hear that you had a great experience on your 10-day tour of Japan with your daughter. It's great to hear that my team did such an amazing job handling any issues that arose. We're glad that you were able to enjoy enriching experiences and have some easy relaxing days to explore on your own. Japan is indeed an amazing country, and we're thrilled that we could help you make the most of it. We appreciate your recommendation and look forward to helping you plan future travels as well.

Best regards from Asia,
Shona

Great trip to Japan.
Japan | Aug 6 - Aug 12, 2024

M
michael d.
Canada | Reviewed on Aug 13, 2024

Excellent experience with Kimkim. A pretty complicated trip, with lots of destinations, transfers, trains and planes and everything was seamless. Communication during the trip through WhatsApp was instantaneous.

Our travel specialist, Leny, was outstanding. She was able to suggest or modify activities on the fly, to suit the weather or teenage preferences. Her personalized recommendations on restaurants and shopping areas (Amerika-sura) were highlights of our trip. I will seek her out for any future trips to SE Asia.

Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Sep 23, 2024

Hi Michael, thank you for your positive feedback! I’m glad to hear you and your daughter had a wonderful time in Japan. It was a pleasure helping with your trip, and I look forward to the opportunity to design your next adventure to Japan!

The flexibility of Angel and the organisation is outstanding!
Japan | Jul 19 - Aug 9, 2024

Nicoline
Nicoline v.
the Netherlands | Reviewed on Aug 12, 2024
We planned our trip to Japan together with Angel, who has been very flexible along the way. Whenever we wanted to make changes she was able to do so without complaints. Overall contact with Angel has been amazing. It feels like we have been friends for ages.
We selected our own hotels and Angel fitted these hotels into our plan.
We managed to grab some tickets for the Sumo tournament in Nagoya by ourselves and so at the very last moment we could make arrangements to skip a day in Hakone...
Read more

We planned our trip to Japan together with Angel, who has been very flexible along the way. Whenever we wanted to make changes she was able to do so without complaints. Overall contact with Angel has been amazing. It feels like we have been friends for ages.
We selected our own hotels and Angel fitted these hotels into our plan.
We managed to grab some tickets for the Sumo tournament in Nagoya by ourselves and so at the very last moment we could make arrangements to skip a day in Hakone and change it to a day in Nagoya. There are so many things to mention, but the bottom line is that we have had the trip of our lives, and we fell
in love with Japan. Since there is just so much and at the same time so little you can do in 2 weeks, we figured that we might need to go back some day in the future.

Hotel Reviews
The Bali Bubble
Sanur – Bali

If you are looking for a nice place to stay in Sanur: look no further. The appartment is nice and clean and offers a lot of space. There are two huge bedrooms, both with a nice bathroom that has two showers (semi-inside and outside) The living room and Kitchen are well equiped and if you want they can serve breakfast in the appartement. Just outside out appartement there’s the swimming pool. The swimming pool is located in the inner space of the property, it is clean and big enough for all the guests. Towels for the pool are in the rooms. Staff is super friendly and they offer a bring-away service to a location in Sanur. Super flexible.

Authenticity & Character
Very authentic and super friendly
Location
This is a more quiet area in Sanur, which makes it very comfortable.
Staff
Amazing staff!
Cleanliness & Comfort
Very clean and comfortable
Sotetsu Grand Fresa Takadanobaba

We had a 3 person room with 3 large beds. The beds are very comfortable. There was room for our 3 suitcases, but little space for walking. Bathroom and toilet are fine. There is a waterboiler in the room and the accessoires are available in the public hallway near the elevators. Very nice breakfast buffet. Good hotel!

Authenticity & Character
Just very friendly and neat
Location
It’s positioned opposite the train/subway station, which makes it very easy to reach highlights of Tokyo.
Staff
Very friendly
Cleanliness & Comfort
Very clean
Yumoto Station Hotel MIRAHAKONE
Hakone

This hotel is more like an appartement home. It does not have an elevator, so you have to Carry your luggage up the stairs. The room is equiped with 4 bunk beds and a small couch. The room is small, so navigating with 3 big suitcases was a bit of a challenge, but the facilities are great and clean. It had it all. The Nespresso machine is perfect. Upon arrival we found the entry code in an envelope on the front door. It is very nearby the railway station. The restaurant downstairs serves very nice pizza’s!

Authenticity & Character
Authentic, original, creative and clean.
Location
Very close to the main Street and railway station
Staff
Even though we did not meet the staff, the communication was fine and the service with the entrance code worked.
Cleanliness & Comfort
Nice and clean
Nikko Style Nagoya

Wauw! This hotel is truely perfect. It is situated on a 15 minute walking distance from the Shinkansen railway station. It is on walking distance from the Centre. Personel is super friendly and the room for 3 adults is very well designed. The beds are equal and very comfortable. The room has a seperate toilet and a really cool setup for the bathroom. Breakfast was very good.

Authenticity & Character
Very nice ambient and super well designed
Location
Close to nearly everything
Staff
Super friendly
Cleanliness & Comfort
Very clean and comfortable
Hotel Keihan Kyoto Ekiminami
kyoto

Very close to the central big railway station, which makes it easy to get around. Very nice interior and friendly staff. The beds are comfortable and equal, so no bedcouch or stretcher. Breakfast was okay, just simple and not very specific.

Authenticity & Character
It’s a good, clean and fine hotel
Location
Very close to the railway station
Staff
Friendly
Cleanliness & Comfort
Nice and clean
THE KNOT HIROSHIMA
Hiroshima

The hotel building itself is amazing. The reception desk is on the top floor with amazing views on the city. Staff is a bit rude and service is poor. Breakfast is served in the restaurant downstairs and offers not much to choose from. But the food is okay. The rooms are nice, with quite some space for 3 big adults. The hotel is very close to the memorial centre, so location is great. You’ll need to grab a Streetcar in order to reach the hotel; taxi’s are too small for 3 adults and 3 big suitcases.

Authenticity & Character
Super nice architecture, with a fine rooftop bar
Location
Very close to the epicentre and memorial park
Staff
Friendliness and service. Make sure to please your guests and be clear about the breakfast times (when last order). If you’re sales to call for a taxi, do not hesitate to arrange it without complaints and make sure to ask for luggage wishes (bus would be preferred when suitcases are big)
Cleanliness & Comfort
Nice and clean
Dormy Inn Premium Nagasakiekimae Natural Hot Spring
Nagasaki

Fine hotel, close to the railway station. Maybe a bit outdated but the beds are nice and comfortable. There is little room for stalling big suitcases but it is fine. The breakfast is truely amazing with fresh fruits and a lot of different types of good.

Authenticity & Character
Okay
Location
Nearby the station and Shopping Centre
Staff
Very friendly
Cleanliness & Comfort
Nice and clean
Hotel The Lutheran
Osaka

The hotel is situated nearby the subway station and just a heartbeat away from the Osaka Castle. It has friendly staff. Rooms are equipped with 3 equal beds. Service is good. Breakfast is very good with a lot of diversity and fresh fruits.

Authenticity & Character
Just nice
Location
Close to highlights
Staff
Friendly and helpfull
Cleanliness & Comfort
Nice and clean
Swissotel Al Murooj Dubai
Dubai

The hotelbuilding, it’s location, the staff, the breafast: all very nice! Upon arrival at 2 in the morning, our room was not ready. This was a bit confusing. The staff acted properly but it took a lot of time. At 3 in the morning we could finally go to bed. They do not offer 3 person rooms, so they added a stretcher, which was not so very comfortable as a normal bed. The rooms are small, a bit too small for 3 beds. So please make sure to ask for a big room if you decide to make it a triple.

Authenticity & Character
The hotel is nice, but not very special
Location
Just around the corner of the Dubai Mall and the Burj Kallifa
Staff
The general staff is nice and friendsly
Cleanliness & Comfort
Cleanliness is perfect, comfort is not as expected
Activity Reviews
Full Day Tokyo City Tour
Full Day Tokyo City Tour
Tokyo

We had a marvelous day with Yumi! She is an amazing guide with a lot of nice stories and enthousiasm! We had so much fun!

Quality of Experience
It’s very nice to have someone like Yumi guide you around a big unknown city. The knowledge and the stories are very much appreciated.
Guides, Drivers and Staff
Yumi (you & me) is very enthousiastic and friendly. We had a great day!
Transport
Transportation in Japan is very well organized and air conditioned
Drive to Hakone by Private Car
Japan

Mr. Bae is a very kind, gentle driver and guide. His English is not very rich but his efforts and kindness are great! He gave us a wonderfull guided trip from Tokyo to Hakone, passing Mt. Fuji, Lake Kawaguchi and several highlights and amazing views on Mt. Fuji and a visit to Oshino Hakkai village.

Quality of Experience
Beautiful places!
Guides, Drivers and Staff
Driver was very sweet and kind. Mr. Bae knew his way around. Unfortunately he did not speak English very well but we managed to communicate nevertheless.
Transport
Nice roomy car
Half Day Classic Dubai City tour
Half Day Classic Dubai City tour
Dubai

The tour would probably be very interesting but since we had to be at the airport 3 hours prior to departure, we skipped this tour.

 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

This was a self-guided item. We found our way easily through the city towards the location of the tea ceremony. The entourage is memorable. The kimono’s looked amazing and these garments add a special emotion to the ceremony. The ceremony itself is done by someone who speak English very well. The tea tastes fresh but is different from your regular green tea. The gardens look stunning! Do not miss this if you want to take pictures of yourself and your family in typical Japanse outfits!

Quality of Experience
Very Nice way to get to know a bit of the traditional and cultural habits.
Guides, Drivers and Staff
The woman who guided is through the tea ceremony was very nice, with a good english narrative.
Transport
Self guided with public transportation and a little help from Google maps
Sightseeing in Arashiyama - Boat Ride and Bamboo Grove
Sightseeing in Arashiyama - Boat Ride and Bamboo Grove
Kyoto

Mr. Masato is a very well educated and knowledgable gentleman who took us to and through the highlights of Kyoto Arashima (boat trip), Togetsukyo bridge and Bamboo grove and Tenyuji Temple gardens. His English is good and his humour is nice. He’s a great guide.

Quality of Experience
Very fun and interesting trip! The boatride was cool, a bit splashy, but very enjoyable. The bamboo grove is just stunning and even though it was so hot outside it was worth the walk.
Guides, Drivers and Staff
Mr. Masato is just really amazing
Transport
Public transportation works perfect in Japan!
Full Day Miyajima Island and Memorial Park Tour
Full Day Miyajima Island and Memorial Park Tour
Hiroshima

Hiroshima memorial park and Miyajima Island guided by Remi was impressive and unforgettable. We loved the way Remi told us amazing stories about the Hiroshima history and all it’s facets of the A-bomb. At Miyajima Island we walked around leisurely and had a great time! Remi told us about the fireworks at the docks later in the evening and advised us to go and see the event. So we did at our own pace, it was absolutely beautiful! Quite a lot of people attended the show. Nice!

Quality of Experience
Remi is a wonderful sweet and knowledgeable guide. She’s also very flexible. Nice company!
Transport
Public transportation and a ferry to the island, just really nice ways to get around.
Full Day Nagasaki Peace Park and Glover Garden Tour
Full Day Nagasaki Peace Park and Glover Garden Tour
Nagasaki

Nagasaki peace park and museum and Meganebashi bridge was guided by sweet guide Yoshi. Yoshi is very knowledgeable and speaks with experience about the past. She’s very interesting, as is Nagasaki. Ask her to take you to a typical Nagasaki restaurant and she takes you to a Chinese restaurant. The Chinese cuisine is well adopted in Nagasaki and the dishes are huge, yet very tasteful. We loved it! We skipped the Glover Park because of the heat. We headed to the 9th floor in the new city hall for a nice view over the city of Nagasaki. The rooftop hall shows a short film about the city and it’s history with the A-bomb.

Quality of Experience
Yoshi Made our day so special! She’s a really nice guide and she knows her way around, being born in Nagasaki.
Guides, Drivers and Staff
Yoshi was indeed very helpful and understanding. Due to the heat we skipped the Glover park and so she took us to a Donki to do some Japanese candy shopping.
Transport
Public transportation just works really good
Full Day Mt. Fuji with Lake Kawaguchiko Cruise and  Oshino Hakkai
Full Day Mt. Fuji with Lake Kawaguchiko Cruise and Oshino Hakkai
Tokyo

We skipped the lake Kawaguchiko Cruise but instead we took the ropeway up the hill for stunning views over lake Kawaguchiko and Mount Fuji. Oshino village is nice and pittoresque, with the natural ponds and the traditional house it looks amazing, but it was very hot and there wasn’t much shade, so we did not stay long.

Quality of Experience
We got some magical views on Mount Fuji
Guides, Drivers and Staff
Mr. Bae was very kind
Transport
Mr. Bae knew his way around in a nice car
Osaka-Nara Day Trip
Osaka-Nara Day Trip
Osaka

Nara trip from Osaka. And look who’s our guide: Mr. Masato! Yay! Very nice to see him again. Nara is huge yet amazing. The deer, the amount of temples and shrines, the overwhelming nature. We loved it! Despite the heat, we just had a wonderful day! Mr. Masato appointed a small Japanese restaurant to us, which was conveniently tug away in the basement of a building. We would not have found it if it wasn’t for Mr. Masato. The food is amazing there!

Quality of Experience
Truely a location you should visit when in Osaka
Guides, Drivers and Staff
Guide Mr. Masato stole our hearts
Transport
Public transportation is perfect to get around.
Osaka Cooking Class
Osaka Cooking Class
Osaka

This is such a nice activity! We are food lovers and part of this trip is to get to know more about the Japanese kitchen. This cooking class took us along the journey of creating dashi, sushi and sashimi. We had a wonderful time and enjoyed our ‘own’ dashi, sushi and sashimi. It was a small group, us three and a woman from Hongkong. The location was a bit hard to find, but while we we wandering around to look for the entrance, one of the cooks came to pick us up.

Full Day  Lembongan Snorkling Experence(join in)
Full Day Lembongan Snorkling Experence(join in)
Sanur, Bali

If you like the sun and the sea and everything in between, this is a day you should experience! The boat to the island, the mangroves, the trip to the devils tear and the dream beach, snorkling and swimming, it all adds up to a wonderful memory of a wonderful day! Our guide Gidde was great! He knew his way around and he spoke very good English. He told us so many interesting things! He’s a very smart and funny guy. We had a great time. You don’t need to bring your own gear for snorkling , they have it for you and they have a brand new mouth piece and hose for everyone. Our guides had a GoPro to make under water pictures. They dropped all the pictures in a onedrive so we could download them. Very nice. The homebase is very relaxed and they have cold drinks. It’s just a piece of paradise on earth.

Quality of Experience
It’s just a piece of paradise on earth! Don’t miss it!
Guides, Drivers and Staff
Gidde our guide was truely amazing! Very nice and interesting stories. And a really nice guy.
Transport
The boat was fast and safe. The trip by car on the island was interesting and it gave us a chance to see a bit of the island along the way
Afternoon Dubai Desert Safari (Join in Coach)
Afternoon Dubai Desert Safari (Join in Coach)
Dubai

Imagine 42 degrees Celsius and no shade in the red sand desert of Dubai… imagine a 4x4 bashing a sand dune, splashing sand… at sunset; making the sand even more red… This is an amazing and great adventure and the driver is nailing it! Wauw! Sometimes it feels like riding the waves of the ocean, and the speed, very nice. At the desert gate we could ride a camel, saw a falcon show and we drove a quad through the sand! Suddenly outside temperatures did not matter anymore. Pretend to be like the nomads. Smoke the waterline, enjoy the dance of the bellydancer and the traditional dancers. All that in combination of a BBQ under a starry sky. One word: MIRACULOUS

Quality of Experience
Exciting experience!
Guides, Drivers and Staff
Amazing driver and nice guide
Transport
Very cool ride in the 4x4
Abu Dhabi City tour from Dubai
Abu Dhabi City tour from Dubai
Dubai

When in Dubai, visit Abu Dhabi! Absolutely stunning city with so much to offer! Many great architects have established works here, Jean Nouvel’s Louvre, Zaha Hadids bridge and museum, and so some others. But if you have one day, do the Abu Dhabi city tour. You’ll get to see and visit some great highlights and the main event is the visit to the Grand Mosque Sjeik Zayed. This amazing building, made of marble, natural gemstones, 24 karat gold, Murano glass, Swarovski Crystals and flowery mosaics is just stunning! This mosque was openend in 2007, it houses the mausoleum of Sjiek Zayed, who is the founder of the UAE and the first president. The mosque covers 22.000 square meters of ground, and 7000 people can pray inside the main hall and another 33.000 people can pray on the central square. There are 1000 columns and 82 domes. The main hall counts 3 huge chandeliers made of Swarovski Crystals. The biggest has a diameter of 10 meters and is 30m high. Wauw! Take your time to see everything. It’s just amazing.

Quality of Experience
Very interesting tour, that shows the highlights of Abu Dhabi
Guides, Drivers and Staff
Our guide Yahia is amazing! He is very knowledgeable and knows all the inns and outs about the history of the UAE. He has written a book (in Spanish) about it - Luna Catorze. Need to read!
Transport
Perfect transport along the day.
Arrival in Dubai
Dubai

We arrived at the airport at 1.30 am in the morning. Upon arrival our guide, Ali, for the next days was waiting for us with a sign with our names on it. His english is very good. He guided us to the taxi and helped us check inn to the hotel. It was 2am when we arrived at the hotel, but they switched rooms and so the room was not ready for us. If there is one thing you’d like to do in the middle of the night after a long flight (9hrs) it is going to bed and get some sleep. In the end - and with help of Ali- it turned out right, but the room was not ready until 3am. Ali was very nice and helped us the next morning with our talk with the hotel manager. Arrival in Dubai turned out to be succesfull after all.

Quality of Experience
Pick up itself was great! Check inn into the hotel a bit confusing at 2am in the morning.
Guides, Drivers and Staff
Perfect drive to the hotel, accompanied with Ali who is a very enthousiastic guide
Transport
Perfect taxi bus with lots of space for the luggage.
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Aug 14, 2024
Dear Nicoline, Hope you are doing great and thank you for your amazing feedback.We are thrilled to hear that you had such a wonderful trip to Japan and that it is my great pleasur to provide you a flexible and unforgettable experience. It's also good to hear about your experiences at the different hotels, both positive and negative. It's always helpful for other travelers to hear about real experiences at different accommodations. It's clear that you really enjoyed your time in Japan and... Read more

Dear Nicoline,

Hope you are doing great and thank you for your amazing feedback.We are thrilled to hear that you had such a wonderful trip to Japan and that it is my great pleasur to provide you a flexible and unforgettable experience. It's also good to hear about your experiences at the different hotels, both positive and negative. It's always helpful for other travelers to hear about real experiences at different accommodations. It's clear that you really enjoyed your time in Japan and are already thinking about going back in the future. Look forward to assisting you again.

Best regards as always,
Angel

A Journey to Remember: Our 14-Day Adventure in Japan
Japan | Jul 21 - Jul 31, 2024

Amy
Amy L.
Canada | Reviewed on Aug 09, 2024
From start to finish, our trip to Japan was nothing short of spectacular, thanks in large part to Sandy, our local specialist. This trip, which we planned for my sister and our kids, was truly a once-in-a-lifetime experience. Sandy’s exceptional service played a pivotal role in making it unforgettable.
Sandy’s expertise and dedication were evident from the very beginning. She skillfully helped us navigate through the planning process, balancing our budget with our dream itinerary. Her...
Read more

From start to finish, our trip to Japan was nothing short of spectacular, thanks in large part to Sandy, our local specialist. This trip, which we planned for my sister and our kids, was truly a once-in-a-lifetime experience. Sandy’s exceptional service played a pivotal role in making it unforgettable.
Sandy’s expertise and dedication were evident from the very beginning. She skillfully helped us navigate through the planning process, balancing our budget with our dream itinerary. Her knowledge of Japan was impressive, and her patience and understanding made the planning phase smooth and stress-free. Despite the 12-hour time difference, Sandy was always available. During the trip she would check in daily to confirm all logistics and ensure everything was on track. She even threw in a much appreciated upgrade with our last minute experience add-on!
Our 14-day journey took us to Tokyo, Kyoto, Hakone, and Osaka. Each stop was seamlessly organized, thanks to Sandy’s meticulous planning. The friendly and professional drivers and guides at each location were punctual and attentive, enhancing our experience at every turn. Our bullet train tickets to Kyoto from Hakone magically appeared at our hotel at check-in.
A standout moment of our trip was our day trip to Yokohoma with our guide, Alan Tan. Alan went above and beyond by securing reservations at a fantastic restaurant for the best table with panoramic views of Shibuya Crossing. His thoughtful touch included providing us with detailed train maps for days he wasn’t with us, ensuring we could navigate the city with ease. His dedication and personalized assistance were deeply appreciated.
Sandy’s efforts in securing hard-to-get advance tickets (Ramen Museum, CupNoodle Factory, TeamLabPlanets, Ghibli Museum, Osaka Aquarium) were a huge relief and allowed us to focus on enjoying our trip. Each day unfolded without a hitch, and we are incredibly grateful for the seamless experience she provided. The memories we created will be cherished forever, and we owe a great deal of our unforgettable experience to Sandy’s exceptional service.

Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Aug 12, 2024
Dear Amy, Hope you are doing great and thank you so much for your kind words! It was truly a pleasure to help plan your trip to Japan and I'm thrilled to hear that you had such a spectacular experience. I'm so glad that I was able to make the planning process smooth and stress-free for you, and I'm delighted to hear that the trip was a once-in-a-lifetime experience for you and your family. It's great to hear that the logistics and details were all taken care of, and that you were able to... Read more

Dear Amy,

Hope you are doing great and thank you so much for your kind words! It was truly a pleasure to help plan your trip to Japan and I'm thrilled to hear that you had such a spectacular experience. I'm so glad that I was able to make the planning process smooth and stress-free for you, and I'm delighted to hear that the trip was a once-in-a-lifetime experience for you and your family. It's great to hear that the logistics and details were all taken care of, and that you were able to enjoy the trip without any hitches. Alan and I are so glad that we could contribute to the memorable experiences you had during your journey. Thank you for allowing me to be a part of your adventure in Japan.

Best regards as always,
Sandy

We had several guides, all English speaking, ...
Japan | Jul 16 - Jul 25, 2024

E
Emily G.
North Atlanta, GA | Reviewed on Aug 01, 2024
We had several guides, all English speaking, and I cannot remember their names. However, they were all excellent. The young woman who was the guide on our food tour in Osaka was especially fun, energetic and very impressive! Read more

We had several guides, all English speaking, and I cannot remember their names. However, they were all excellent. The young woman who was the guide on our food tour in Osaka was especially fun, energetic and very impressive!

Hotel Review
Sakura Terrace -Adult Only

This hotel had a wonderful lobby space for sitting, an outdoor bar…& a fabulous restaurant! Also live music some evenings.

Authenticity & Character
Wonderful lobby area and outdoor bar
Location
Near the train station
Staff
Cleanliness & Comfort
Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Aug 07, 2024

Dear Emily,

Hope you have a great day.Thank you for sharing your enjoyable experience with us. It sounds like you had a great time with the guides and enjoyed the hotel amenities.The food tour in Osaka sounds especially exciting. We're glad to hear that you had a positive experience with the staff and facilities at Sakura Terrace. We hope to welcome you back again in the future.

Best regards from Asia,
Sandy

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