Kimkim Trip Reviews

Rene was prompt, clear and professional in attending to my questions prior to the trip. This is consistent with other travel agents that I have used for other countries. I found out quite late that one of the hotels did not have air-conditioning and hence wanted a change. We ended up cancelling the hotel booking by Rene and I booking the hotel myself using Booking.com. Rene refunded me the "cost"of the hotel but refused to provide a breakdown of how he arrive at the refund amount which I thought was a bit on the low side.

Things also didn't go so well with the 'Trip Support' (the Rutopia team) during the trip itself. The team have to check with 3rd party providers most of the time and takes a while to respond to changing situations or questions. Some examples of areas that definitely needs improvement:

1) Drivers were late on 3 instances. Once by 0.5hr (we woke up early to be picked up at 5am for the hot air ballon tour but the driver came at 5.30am) and a second time by 10mins (we had landed at Cancun airport but the driver only showed up later) and a third time by almost 1hr (after we took the ferry from Holbox back to Chiquila). In the 3rd instance, my family was left standing in the open at the entrance of the jetty waiting for the driver for 1hr. To escape the hot sunny weather, we had to seek shelter at a nearby public toilet! When the driver eventually showed up, he expected us to go find his van which was supposedly parked in front of some restaurant instead of coming directly to our location at the entrance of the jetty. The driver also picked up an additional passenger along the way without explaining why (is this appropriate for safety reasons?)!

2) I reminded 'Trip Support' before the trip and a few times during the trip that we are a family of 4 adults with big luggages. However, they still arrange for small cars to pick us up on a few occasions. We were told that this is what the 'package' provides for which I am very surprised given that this is not a budget tour package! We have to spend time figuring how to fit all the luggage into the car as well as squeeze 4 adults into a small car for long journeys. I find it most unacceptable when there are no shortage of vans or big SUVs in Mexico and other travellers in smaller groups are travelling in comfort in larger SUVs and vans. I have used travel agents in the US, South America, Europe and Asia and they are all able to ensure that my family travels in comfort when it comes to transportation but the experience in Mexico is definitely below par.

3) We were booked into Ventus Ha Resort at Puerto Morelos for 1 night. However, we were not told beforehand that we were booked into 1 room instead of 2 rooms. We only found out when we checked in at the resort. Although the room at Ventus Ha are a little bit bigger, it will be normal expectation for us to be given 2 rooms which is the arrangement for all our other hotels during the trip. As we were given 1 room, the resort only provided 2 complimentary wifi access and we can't even share the access as they are fixed to 1 person each! The 4 of us have to squeeze into 2 double beds for the night and a single toilet. It's a beautify resort but our experience was sub-par due to the arrangements.

4) There were huge demonstrations along the main streets of Mexico City and in Zocalo Square due to the elections but the travel agent did not give us any warning or advise beforehand or did not do anything to adjust the itinerary to help us avoid the crowds or disruptions. During the tour of historic Mexico City on May 19, the tour guide did her best to navigate through the rowdy crowd in Zocalo Square and the surrounding streets but I feel that the travel agent should have switched the tour to another day given that we had multiple days in Mexico City and the date of the political rally in Zocalo Square on May 19 is known beforehand. When I requested to stay 1 more night in Mexico City on May 29 in a hotel next to Zocalo Square, the tour agent also didn't advise me that there will be a big political rally at the square on that day and the roads surrounding the square will be closed. We had to walk 45mins out from our hotel in order to get an Uber to travel out of the area. In fact, our hotel had to roll down the metal shutters in its front entrance in order to protect the premise from the rowdy crowd. For basic security and safety reasons, these are things which I expect the travel agent to discuss with me in advance and help me avoid them rather than leave it to me to figure things out myself on the spot!

Overall, I find the tour arrangements to be sub-par for the price that I paid. This is the first time I used Kim-Kim for my travel arrangements and I had high expectations. However, I have to say that given the sub-par experience, I will think twice in using Kim-Kim again.

We had a wonderful time in Morocco…from the moment Othman picked us up at the airport, everything ran well. Most of our guides were fantastic and knew their jobs well. This is our second time booking through KimKim and won’t be the last.

Huge thank you to Gustavo for planning a fantastic trip to CR. The hotels and activities were just top notch. I also must recognize RideCR for getting to all locations safely and promptly.

We met other visitors from the US that also worked with KimKim Team and we agreed that you did a great job. We are recommending you to our friends.

Hotel Reviews

Arenal Manoa & Hot Springs

Fortuna

Beautiful grounds, great breakfasts, and meals by the pool and springs.

Authenticity & Character

Location

View of Arenal Volcano

Staff

Cleanliness & Comfort

Koora Hotel at Monteverde

Monteverde

We stayed 3 nights and ate most meals at hotel. The food was truly superb and we wanted to try everything offered. We stayed in the Cloudforest Bungalow and it felt like we were in the middle of the trees. The staff would great us by name and quickly knew what our favorite items were.

Authenticity & Character

Location

Staff

The restaurant staff was amazing. There were several but Allison and Eric were a few standouts.

Cleanliness & Comfort

Capitán Suizo Beachfront Boutique Hotel

Tamarindo

Perfect location being further from town but walkable to everything. Grounds are beautiful with monkeys and iguanas present.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Treetopia Zip Lines

Monteverde

We highly recommend this zip line tour. Staff was superb and the views are exhilarating.

Quality of Experience

Guides, Drivers and Staff

Transport

Arenal Hanging Bridges & La Fortuna Waterfall Guided Hikes

Arenal/La Fortuna

Our naturalist guide Maloney made the experience. She pointed out toucans, monkeys, frogs, and other animals. So informative.

Quality of Experience

Food

Very nice touch to have fresh fruit after our hike.

Guides, Drivers and Staff

Transport

El Tigre Waterfalls Exploration

Monteverde

We were hesitant at first since we had seen a waterfall in La Fortuna. However this is a must do hike. It is very strenuous and we welcomed the provided walking stick. Very much enjoyed the horseback ride back up.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Surf Lessons at Tamarindo Beach

Tamarindo

We had Keki and Moses ans instructors and they did their job to perfection. We both were surfing within 30 minutes. Iguana Surf is a must do.

Quality of Experience

Guides, Drivers and Staff

Transport

We spent 13 days in Morocco. Working with Said to plan the trip was a pleasure. Said was always helpful and prompt in his responses to our communications. During the trip if adjustments/changes were requested, Said was great in making them happen. Faisal, our driver, was an amazing driver and shared lots of knowledge about Moroccan life and culture. He was always happy to answer our questions. He knows everyone which was certainly helpful in making things go smoothly. Favourite places… the tour of the Mosque and a walk on the beach in Casablanca, Chefchaouen (the blue city), Volubilis (UNESCO World Heritage site - amazing Roman Ruins), Fes (both the tour of the Medina and the scenic over look of the Medina), the magical Sahara, crazy and wonderful Marrakesh (both the cultural tour and the food tour (both with Hanan) were fabulous and of course Essaouira (be sure to buy fresh fish on the dock and have them barbecued on the pier (the one at the far end of the pier is the best)). We loved staying in Riads but be prepared for lots of stairs). There is a lot of driving involved (which they tell you about up front), but you need to be prepared for that. Faissal had stops planned but was also happy to stop if we needed additional breaks or for photo ops. Overall a memorable trip.

The trip was amazing!! The guides were so nice and helpful. And the overall experience was everything we could have hoped for. Thank you so much to Sandy and your team - we appreciate everything you did to make the experience so easy and memorable!

This trip was truly a once in a lifetime vacation. Neil planned everything for us and we could not have asked for a better itinerary. It was everything we could have asked for and more!

We loved all our castle tours and even had an extra day where we added in the Stirling Castle (which ended up being my favorite)

Loved all the history of the Jacobites and the Culloden battlefield tour.

Our favorite town was Portree I think I would have liked an extra day there...so much to see and do. We loved the Highlands and Isle of Skye.

Adam was helpful, efficient and just great.

Hotel Reviews

Serras Barcelona

Barcelona

The staff was welcoming and helpful. They had amazing smiles. Everytime we went out, we were offered water bottles- a nice perk. The room was tiny, but the shower luxurious. Easy walking distance to everything. They didn't point out that the building housed Picasso's first studio!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Diana

Tossa de Mar

Lovely room with plenty of space. Perfect location. Charming staff. Great breakfast. Nice restaurant for dinner. Lovely public spaces.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Sailing with Winery Visit & Tasting

Barcelona

Van ride to the winery; boat ride back. Winery was lovely. Lunch was some ham and bread with tomato... While it was tasty, it felt like a snack, not a meal. The boat ride back was rougher than expected. We had to hold on for dear life. (Was surprised putting on life jackets wasn't advised or offered). Two of the other guests were ill.

Quality of Experience

Guides, Drivers and Staff

Transport

Boating, Hiking & Kayaking in Tossa de Mar

Costa Brava

This was cancelled. No replacement or refund was offered

Private El Born Walk with Tapas & Flamenco

Barcelona

Our guide was delightful! We truly learned more about Catalon. The two tapas restaurants were both fun and delicious. The flamenco, which I wish I could rate separately, was disappointing. I expected gorgeous women in flamboyant red dresses and lively music. Instead, it was moaning men and two angry women stomping their feet.

Quality of Experience

Guides, Drivers and Staff

Local Market Visit & Cooking Class

Barcelona

This experience was perfect, starting with the market, actually preparing the feast, and the best of all, eating the feast!!!

Quality of Experience

Food

Guides, Drivers and Staff

Glass-bottom Boat Ride from Tossa del Mar

Costa Brava

Getting on the boat was a challenge, despite having the reservation number, they told us this was from a "fake website" and were simply unpleasant. Ultimately, they found our names on their list. Very frustrating and unnecessary rudeness. The boat itself was ok- a bit crowded. The fish were not particularly extraordinary. The beach was nice enough, but there was no where to escape the sun. No shade anywhere. Although the instructions said to bring money for drinks or food- there was no where to purchase anything. There is a restaurant there, but it was not yet open for the season. They said it opens in June.

Private Barcelona Picasso Tour with Picasso Museum

Barcelona

The guide, while clearly bright, was not as upbeat or cheerful as one might expect. She also, sadly, had bad breath and kept standing so close that it was actually nauseating. :(

Quality of Experience

Guides, Drivers and Staff

Self-Guided Beach Day in Costa Brava

Spain

Tossa de Mar is a lovely little town. We happened upon several great hikes.

Quality of Experience

Aleksandra was extremely easy to work with and easily reached. She responded almost immediately both before and on the trip. She picked excellent experiences for us based on our interests.

Hotel Reviews

Maldron Hotel

Galway

Very nice room, shower worked well

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Shannon Springs Hotel

Shannon

The resturant was excellent. For Shannon it was cenrally located to Cliffs of Moher, Bundraddy Castle was close, and Ennis

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Lansdowne Hotel

Ballsbridge, Dublin 4

Small rooms, and tiny bathroom, although other rooms had larger bathrooms.

Authenticity & Character

Location

Staff

Some hard to understand

Cleanliness & Comfort

Activity Reviews

Introducing Joyce’s Dublin Walking Tour

Dublin

We loved it and Liam was wonderful and extremely knowledgeable. It was actually emotional at times when he read passages written by Joyce.

Quality of Experience

Guides, Drivers and Staff

Transport

No transport just walking

The Legendary Walking Tour of Galway

Galway

Quality of Experience

Guides, Drivers and Staff

Transport

Just walking

This was my first time traveling out of the country and Eirini made it such a stress free experience! From us coordinating our trip she truly wanted to ensure my husband and I had a great experience by booking awesome activities such as a wine tour, food tour, acropolis tour and many more other activities. She was prompt in communication, i never felt alone, it was comforting to know i could reach out at any time. I had such a wonder experience that I am looking forward to booking future travel with kim kim!

João and the team have done an excellent job from the planning stage to our trip completion. They planned the trip well taking into account our preferences and all the experiences and hotels were great. They helped us during the trip addressing any issues, such as unexpected restaurant closures, in advance and at no cost to us. João was always alaivalable and answered many questions timely and thoughtfully.

It felt good to be working with professionals such as João.

We would highly recommend João's services and expertise to anyone wanting to explore Portugal.

Activity Reviews

Porto's Historic Odyssey on a Private Walking Tour

Porto

The guide was excellent and very friendly. She knew history and spoke English very well. Highly recommended when in Porto.

Quality of Experience

Guides, Drivers and Staff

The guide was excellent and very friendly. She knew history and spoke English very well. Highly recommended when in Porto.

Scenic Voyage along the Douro River aboard an Exclusive Boat

Portugal

This was a highlight of our trip. Both because of the superb views but also because of the boat crew great service.

Quality of Experience

Guides, Drivers and Staff

Our driver for the day did everything right. It was a pleasure.

Transport

Excellent mini van

Panoramic Boat to the Ponta da Piedade Grottoes

Portugal

Quality of Experience

Guides, Drivers and Staff

Transport

Farewell

Lisbon Int. Airport (LIS)

Excellent transfer service.

Quality of Experience

Guides, Drivers and Staff

Transport

Angel with Kimkim did a fantastic job of making sure we had an amazing vacation we will cherish forever. Our tour guides she set up were amazing and the hotels were great as well. I will definitely use Kimkim again for travel. Angel was great on getting back to us if we had any questions about our trip!
Thank you Angel and Kimkim.

Hotel Reviews

Hotel Groove Shinjuku

Tokyo

Loved how room is set up, and it had great views. It was in a very busy area of Tokyo but you could not hear any noises. I would stay there again if going to Tokyo.

Authenticity & Character

Location

Staff

Always were helpful and treated us great.

Cleanliness & Comfort

Mitsui Garden Hotel Kyoto Shijo

Loved it was more in neighborhood and that it had public baths for use as a guest.

Authenticity & Character

Zen gardens.

Location

Staff

Cleanliness & Comfort

Osaka Excel Hotel Tokyu

Osaka

Loved sitting and having drinks in bar with the water feature.

Authenticity & Character

Location

Near subway

Staff

Cleanliness & Comfort

Activity Reviews

Tokyo City Exploration ( private group ) & Sumo show with chanko nabe lunch ( join in, small group )

Tokyo

It was fun and campy at same time. The food was good and I would recommend it to everyone.

Quality of Experience

Guides, Drivers and Staff

Transport

Day Trip to Mt. Fuji and Lake Kawaguchi

Tokyo

Fun day and loved visiting the artist village.

Quality of Experience

Guides, Drivers and Staff

Transport

Osaka Cooking Class

Osaka

We had fun at this little ramen restaurant. It was delicious

Quality of Experience

Guides, Drivers and Staff

No guide and it was difficult to find.

Transport

Osaka Foodie Walking Tour at dark

Osaka

Great food. Took us to eat 3 types of food local to Osaka, it was fun and delicious.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Full Day Kyoto City Tour with Kiyomizu-Dera Temple and tea ceremony

Kyoto

Very full day I think it would have been better to break this day up into 2 days. Loved the tea ceremony

Quality of Experience

All the amazing places visited

Guides, Drivers and Staff

Transport

Could have done with more transportation to sites.

Half Day Bamboo Grove and Monkey Park Tour For Families

Kyoto

Fun seeing the monkeys. We also went to Golden temple as well.

Quality of Experience

Golden temple and grounds were beautiful

Guides, Drivers and Staff

Transport

Used public transportation

We had a wonderful trip to Norway. Local specialist Tricia was instumental in helping us decide what to do, where to travel within the country, etc.-based on our interests and goals. Additionally, she and others at KimKim were very responsive in real time to any questions that arose, or if we needed to make a change to plans on a given day, etc...Overall, the trip was truly flawless and I would recommend KimKim without reservation based on our Norway experience.
Margaret Ferrell

Hotel Reviews

Thon Hotel Opera

Oslo

Helpful staff; delicious breakfast; beautiful dining room.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Vangsgaarden Gjestgiveri

Aurland

Friendly place- clean. Pub and Bistro on site which is great, as the town is very small. Front desk staff helpful as well.

Henningsvær Rorbuer

Henningsvær

Incredible location on the harbor, with two bedrooms, and a great western view from the dock our cabin was on to watch the sun set (almost set!) Nice breakfast and clean rooms. Kitchen was a bit spare, but functional.

Fjærland Fjordstove Hotel

Fjærland

Fantastic chef and beautiful location!!!! Beatiful deck on the fjord, great sitting room with window onto fjord...my favorite hotel of the trip

Authenticity & Character

Location

Staff

Cheerful, helpful, and funny!

Cleanliness & Comfort

Bergen Børs Hotel

Bergen

Wonderful location, dining room was incredible with frescoes adorning the walls...great breakfast buffet

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Reine Rorbuer

Reine

Perfect!

Activity Review

Bergen Walking Tour With a Local Guide

Bergen

It was a perfect tour with only our group of 4. John was a great guide- knew the city perfectlt, having grown up there and been a guide for many years. We walked almost 5 miles (which was great) and really enjoyed the morning.

Quality of Experience

Guides, Drivers and Staff

Jessica was also helpful. Good service from both, patient with our planning efforts.

Hotel Review

Mar Inn Costa Rica

Monteverde Costa Rica

Nice place!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Private: Nocturnal Frog Excursion & Traditional Costa Rican Dinner

Arenal/La Fortuna

Good guide, nice place, good dinner.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Beatriz was just as amazing as she was in Portugal last year. The trip was well thought out and she came up with amazing ideas.

Hotel Reviews

Las Casas de la Judería

Seville

This was the worst hotel of our entire trip. First they gave us a room where we would have to go up about 10 steps just to get to the bathroom at night. As that didn't work for us, they offered us the room next door and told us to go on out and tour the city. When we came back they had only a really inferior room with lights that were shining on my wife all night because the cover was gone. They offered to put a towel over the light but never did. Then it got worse. We felt the problem was with the people at the reception who just didn't care.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Casa 1800 Granada

Granada

This was the very best hotel out of all the amazing hotels we stayed in. They should have five stars instead of only three. When we got there our guide was already waiting. They put us at ease right away and before we knew it, the luggage was in our room. We actually checked in after our tour. In addition to the great breakfasts they had a snack late in the afternoon which was our dinner on two occasions. Everybody was very welcoming from the people who were in charge of the food to the guy who arranged for our taxis. They also gave us great tips for where to eat.

Authenticity & Character

Location

It's so close to everything, the perfect spot. But not in an ostentatious location.

Staff

Cleanliness & Comfort

Activity Reviews

Seville Culinary Experience

Seville

Just absolutely excellent in every respect, especially the person who led the group.

Quality of Experience

Food

Guides, Drivers and Staff

Guided Visit of Seville

Seville

Quality of Experience

Guides, Drivers and Staff

Visit an Andalusian Olive Oil Estate

Seville

A wonderful experience led by the top employee.

Quality of Experience

Guides, Drivers and Staff

Transport

The driver was very nice and very helpful.

Full Day Excursion to Doñana National Park & Visit the Village of El Rocio

Seville

There were lots of birds to see. However, the mosquitos were the thickest we have ever experienced and the guide, although very good with the birds, did not do the cultural things we were supposed to do.

Quality of Experience

Guides, Drivers and Staff

See above.

Transport

Spanish Guitar Experience

Ronda

The guitarist was terrific. Her facial expressions alone were worth the cost of this trip.

Quality of Experience

Entrance Tickets: Cueva de la Pileta

Spain

A real highlight of the entire trip.

Quality of Experience

Guides, Drivers and Staff

The guide was amazing. I had some trouble walking and he was as solicitous as one can be.

Workshop: Traditional Tile Decoration

Granada

It's actually not so difficult but it was a lot of fun to do this and then pick them up 48 hours later.

Quality of Experience

Guides, Drivers and Staff

Flamenco Show in a Sacromonte Cave

Granada

These gypsies actually live in the caves and they are excellent dancers. It's a lot of fun.

Quality of Experience

Guides, Drivers and Staff

Guided Visit: Alhambra & Generalife Gardens

Granada

It was a very worthwhile experience, with a good guide and an amazing place. You get so much more out of a private tour like this than we could have gotten on our own. The only thing is that she didn't want to go to the Jewish areas which happened to be very interesting for us. We ended up seeing it on our own later. She could have used the last half hour to wander the streets of the Jewish area but instead she left us in the Alhambra which was also worthwhile to see on our own after the tour. She should have gone to the scheduled Jewish area before the Alhambra instead of cutting the tour short by a half hour.

Quality of Experience

Guides, Drivers and Staff

See above as to why she didn't get the fifth star.

Private Guided Visit of Úbeda

Spain

The same guy as the day before. An amazing experience. Very glad we went to these two cities where most don't get to.

Quality of Experience

Guides, Drivers and Staff

The guy actually drove us back to the hotel before going back to Ubeda because I had forgotten my pills.

Transport

See above.

Guided Walking Visit of Ronda

Ronda

Very fun guy. He went all out to make us feel at home in his city.

Quality of Experience

Guides, Drivers and Staff

Guided Visit of Granada Through Its Scents

Granada

A lot of fun, although the scents were a bit overblown. Definitely worthwhile.

Quality of Experience

Guides, Drivers and Staff

Private Guided Visit of Baeza

Spain

This was an amazing experience from an excellent and very personable guide who did everything he could possibly do for us. Very worthwhile.

Quality of Experience

Guides, Drivers and Staff

Transport

Medina Azahara Guided Tour at Night

Córdoba

Unfortunately we didn't get to go. We had just parked the car which was not an easy accomplishment and she said to us, are you ready to take your car? We waited an hour for a taxi that never showed up.

Guides, Drivers and Staff

She should have made contact with us and made it clear she was expecting us to drive before we parked.

Every member of Italian team was absolutely great. Starting from Sonia, who penciled in our itinerary, to Valeria, who firmed up all the details, to Deborah, who painstakingly booked every detail and of course Francesca, who was absolutely invaluable to the success of our trip as a concierge.
When everything goes well, you do not feel the importance of the local representation, but when you have a blown tire in the middle of nowhere in the foreign country and you do not speak the language, having a local team who are totally dedicated to the success of your trip, help you deal with authorities, suppliers etc. become paramount. Well it happened to us. Francesca and Deborah dealt with everything, getting us a tow truck based on our gps location, negotiated with a rental company for a new car, reminding us about tours every day, giving us directions to the most convenient parking outside ZTL and making sure that every transfer that we booked is on time. Having a local agent booking a trip is wonderful, having concierge as Franchesca is absolutely priceless and only Kimkim offers it.

Hotel Reviews

Risorgimento Resort

Lecce

Luxury hotel, excellent staff and location.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Luna Convento 4* Amalfi

Amalfi

amazing view, amazing location, wonderful rooms.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Le Alcove Luxury Hotel nei Trulli

Alberobello

We arrived to this hotel after 11 pm due to mishap with a car, yet our concierge was in touch with the staff to make sure that there was an English speaking person there to help us with luggage, parking and arrange for us to have a dinner in the nearby restaurant.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Victoria Pescara

Pescara

Best hotel in Pescara, although just a bit dated, but the staff was amazing in every way, helping us with parking. Breakfast was wonderful, location 1st class.

Authenticity & Character

Location

Staff

Above and beyound every reasonable expectation.

Cleanliness & Comfort

Dei Priori Boutique Hotel

ASSISI

Although the hotel and location were wonderful, the parking is pretty far away and nobody to help with the luggage.

Authenticity & Character

Location

Staff

Nobody there to help with the luggage

Cleanliness & Comfort

Relais Vignale & Spa

Radda in Chianti SI

Simply amazing...

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Venezia spa

Abano Terme ( PD)

Wonderful hotel, amazing, modern rooms, great location, breakfast so so in comparison to other hotels.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Balestri

Florence

This little gem offers beautiful views of a river, wonderful location and modern, renovated rooms.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Visit of The Amalfi coast Villages Full Day

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Assisi discovery

Assisi

Quality of Experience

Guides, Drivers and Staff

Day visit to Siena and San Gimignano - guide in Siena included

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Private tour of Chianti wine region

Italy

We had a half a day tour of two wineries. The larger was very nice, but a bit commercialized, the smaller winery was very unique in a private house and the lunch that they offered was truly spectacular.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private guided tour of Padova highlights

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

our guides were great
our concierge Franchesca was amazing
she made our trip the best trip we ever had

Wolfgang helped coordinate and plan a family finding trip to Ireland. The trip was wonderful and all the planning for transportation and hotels was invaluable. Thank you Wolfgang.

Our Trip to Italy was fantastic! We loved all of our private transfers and we loved our Guide Lucianna so much that we booked her another day on one of our free days.

We loved our agritourismo in Chianti and the small hotel in Sorrento was great!
We loved how we had access to asking questions along the way and a few hiccups we had were taken care of with the help of KimKim; we chose to cancel the Ebike in Rome and KimKim was able to cancel with full refund to us.
Overall, we would work through KimKim again in the future!

Hotel Reviews

Fattoria la Loggia

San Casciano in Val di pesa FI

We absolutely loved staying at Fattoria La Loggia. The owner, Evanna (not sure of spelling?) was fabulous; so warm and helpful. Property beautiful food wonderful pool lovely grounds kept up beautifully

Authenticity & Character

Evanna was warm and friendly and helpful and provided/made amazing breakfast items

Location

close to attractions but far enough to feel quiet and peaceful

Staff

helpers on property work hard and it shows

Cleanliness & Comfort

our unit had everything we needed

La Vue D'Or

Sorrento

We loved that this hotel is small and has somewhat of a 'cruise ship' vibe with very friendly worker in restaurant - Tony. Quaint, clean, up to date, lovely views, lovely pool, great bar, and it was so nice to have a restuarant for the 2 nights we were too tired to go to one of our 'foodie' restuarants off premises.

Authenticity & Character

friendly vibe

Location

beautiful views without being higher up the cliff

Staff

great

Cleanliness & Comfort

nothing constructive to say; all good!!!

Maison Tritone

Roma

Very good location; steps our not too steep into units feels very modern in an old building

Authenticity & Character

wonderful checkin experience

Location

walkable to everything including the great district of Sallustiano

Staff

the man we had was attentive

Cleanliness & Comfort

beautiful unit/ very modern and on the fancy side

Activity Review

One Day on the Amalfi Coast with driver (Amalfi, Positano, Ravello)

Italy

excellent day with driver Maria. She was wonderful

Quality of Experience

Guides, Drivers and Staff

Transport

We had a wonderful Italian adventure. We spent half of our time in Tuscany and the other half in Sorrento/Amalfi Coast.

The communication with Giulia our specialist has been great from day one. I contacted her on our first day in Italy asking for a change and it was made immediately.

Our private drivers/tour guides were wonderful. We loved Lucianna in Tuscany. We liked her so much, that we hired her for a second day to be our driver and tour guide. We would highly recommend her.

We also liked our tour guide Gianne Lucca in Pompei. Our driver for the Amalfi Coast, Maria was excellent. She did an amazing job finding us a place for lunch that was not touristy or busy but with an amazing view and food. We were actually in Scala which looked over to Ravello which we visited after lunch.

The choice of wineries was very nice and we enjoyed all of them.

Our tour in Sorrento to the lemon, olive oil, and wine farm was great. A lovely family owned farm that truly exemplifies the farm to table concept. We had a wonderful lunch there as well.

Our accommodations were perfect in both spots. We always felt like we were coming home to our Agriturismo Frattoria La Loggio and Ivanna was such a nice host and so accommodating. She helped us make dinner reservations a couple of times and a couple of times, we just had our wine and cheese and meat in there since it was so beautiful.

We also really enjoyed our Hotel in Sorrento Vue di Ore. We had balcony views of the sea and Mount Vesuvious. The pool, bar, and restaurant were nice when we wanted to relax after a long day of touring.

Our hotel in Rome was also so lovely but we were there for only on night. I would definitely stay there again as the location is nice but tucked away a bit. Maison Tritone.

The only "glitch" we had was returning our rental car back in Florence. The address was for the office which was closed on Sunday morning and not for the Garage to return. We ended up driving around and around trying to avoid the restricted streets (which we ended up on multiple times). We dropped the car 15 minutes before our train was leaving so we ran to the train station to make it. Unfortunately, our travel companions were waiting for us at the train station with all of the luggage and our communication failed. My husband and I made it on the train with a minute to spare, but our other couple did not. They were re-ticketed for a later train so we all met up again in Naples. It did shorten the amount of time we could spend in Pompei, but everyone was so friendly and accommodating trying to make everything work.

This is our second time using KimKim for travel. I would definitely use them again!

We had a great experience with Aleksandra as our travel coordinator and planner. She was very responsive to any requests we had before the trip, and extra helpful during the trip with minor changes we made during.
Her love for travel and the excitement of new experiences is inspiring.

Hotel Reviews

Anantara The Marker Dublin

Dublin

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Imperial Hotel

Cork

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Leonardo Royal Hotel Edinburgh - Formerly Jurys Inn

Edinburgh,

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Smell of raw sewage in our room, Heating and Cooling controls did not work well.

Palace Hotel & Spa - Best Western Inverness

Inverness

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Broadford Hotel

Broadford, Isle of Skye

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Cameron House

Alexandria

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Mattresses need to get replaced

Activity Reviews

Dublin Private Walking Tour

Dublin

Connor was an outstanding guide and very passionate about the history of Dublin. He is an excellent teacher, and has a funny and engaging way of relaying information along the tour.

Quality of Experience

Guides, Drivers and Staff

Edinburgh Old Town Tour

Edinburgh

Kieran is excited and passionate about the history of Edinburgh and it shows in his presentation

Quality of Experience

Guides, Drivers and Staff

The Vaults Tour

Edinburgh

Quality of Experience

Guides, Drivers and Staff