Kimkim Trip Reviews

4.8
Based on 18,964 ratings
Read 18,964 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Excellent trip and would refer any one to Kim...
Italy | Nov 19 - Nov 26, 2022

L
Larry G.
Mableton, GA | Reviewed on Nov 27, 2022
Excellent trip and would refer any one to KimKim and especially Francesca if going to Italy! Read more

Excellent trip and would refer any one to KimKim and especially Francesca if going to Italy!

Hotel Reviews
Hotel L'Orologio Florence
Florence

Grreat location, staff, and room!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
47 Boutique Hotel
Rome

Great location, staff, and room!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Francesca Cichella
Francesca
Francesca Cichella
Local specialist in Abruzzo, Italy | Replied on Nov 27, 2022

Hi Larry & family,
Thank you so much for taking your time to write this review !
It was such a pleasure to design this tour for you and assist you during your trip to Italy.

Thank you!
Arrivederci!

We loved our trip to Marocco and had no issues at all. Highly recommended.
Morocco | Nov 20 - Nov 25, 2022

Luis
Luis G.
Atlanta, GA | Reviewed on Nov 27, 2022
We loved our trip to Morocco. We started in Marrakech and from there we traveled to Dades Valley via Ksar of Ait-Ben-Haddou, and then to Merzouga, in the desert, Fes, Mekbas, passing by Volubilis, an ancient Roman city, Rabat, the beautiful imperial city, and back to Marrakech.
At first, when arranging our trip, I was concerned about spending too much time in the car, but I am glad I let Sharon convince me otherwise. Marocco is such a wonderful country, with many different things to see....
Read more

We loved our trip to Morocco. We started in Marrakech and from there we traveled to Dades Valley via Ksar of Ait-Ben-Haddou, and then to Merzouga, in the desert, Fes, Mekbas, passing by Volubilis, an ancient Roman city, Rabat, the beautiful imperial city, and back to Marrakech.
At first, when arranging our trip, I was concerned about spending too much time in the car, but I am glad I let Sharon convince me otherwise. Marocco is such a wonderful country, with many different things to see. So, even the time in the car was well spent. Salam, the tour manager, in addition to being an excellent driver, is also an awesome human being, genuinely concerned about ensuring everything went well.
The trip to Marocco is definitely worth the time, and we highly recommend Sharon and her team. Everything went according to plan. We had no issues at all.

Hotel Reviews
Riad Al Makan
Fès

This is a beautiful and well-located hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Merzouga Dunes Camps
Merzouga

Going to the camp by Camel was an amazing experience, and the views are incredible. The tent has indeed a bathroom and running water! The crew is very nice and accommodating.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Chez Ichou
Dades Gorge

The dinner at Chez ichou was an experience. They have an excellent chef.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Marrakech to Dades Valley via Ait Ben Haddou
Marrakech to Dades Valley via Ait Ben Haddou
Morocco

Dades Valley was a nice surprise, with beautiful geography with amazing views. Ait Ben Haddoun is a really beautiful village that was the site of several movies such as Gladiator and game of thrones.

Local specialist: Sharon Louthian
Sharon
Sharon Louthian
Local specialist in US and Morocco | Replied on Nov 29, 2022
Hi Luis! Yay! So glad to read that you had a great time on your trip to Morocco and that the driving wasn't too much for you. I was a little bit worried, so I'm relieved to hear that you enjoyed seeing all of the variety that Morocco has to offer and that you enjoyed hanging out with Sallam during the drives. We agree with you that he is an incredible human being! My only regret is that I didn't get to meet you in person when you passed through the Valley of Roses. Maybe next time! Thanks... Read more

Hi Luis!

Yay! So glad to read that you had a great time on your trip to Morocco and that the driving wasn't too much for you. I was a little bit worried, so I'm relieved to hear that you enjoyed seeing all of the variety that Morocco has to offer and that you enjoyed hanging out with Sallam during the drives. We agree with you that he is an incredible human being! My only regret is that I didn't get to meet you in person when you passed through the Valley of Roses. Maybe next time!

Thanks again for trusting us with your trip!
Take care and keep in touch!
Sharon, Sallam, and the rest of the Morocco Immersion family

Jordan is amazing, but the itinerary and planning was a mess
Jordan | Nov 2 - Nov 11, 2022

Ali
Ali C.
San Francisco, CA | Reviewed on Nov 26, 2022
There's a reason Enjoy Jordan is rated #12 on Tripadvisor and NOT #1 and this is why. I booked my trip last minute through a tour operator who coordinated with Enjoy Jordan. I had some vacation time and decided to take a trip last minute. I was specifically interested in a hiking adventure on the Jordan trail rather than a city sightseeing tour. My review is based on my own experience and it will not be everyone's experience. Having said that, I felt I needed to share my experience as... Read more

There's a reason Enjoy Jordan is rated #12 on Tripadvisor and NOT #1 and this is why.

I booked my trip last minute through a tour operator who coordinated with Enjoy Jordan. I had some vacation time and decided to take a trip last minute. I was specifically interested in a hiking adventure on the Jordan trail rather than a city sightseeing tour.

My review is based on my own experience and it will not be everyone's experience. Having said that, I felt I needed to share my experience as honestly as possible so that other potential travelers who plan to book through this site and specifically through Enjoy Jordan can understand the good and the bad when planning an itinerary, following through the itinerary, and actually experiencing it once you are on your trip.

Since I paid almost $6,000 USD as a solo traveler, I expected a high level of customer service that is above and beyond what I actually received.

The biggest issue is that the confirmation letter did NOT match the itinerary. I will post pictures showing what I mean. This caused a level of confusion that made my trip experience less enjoyable than it could have been. Meaning - my trip could have gone a lot more smoothly than it did.

For example, my itinerary would list a hotel and the confirmation letter would list another hotel. On top of that, I had no idea which meals I paid for were actually included as the confirmation letter was not clear and again did not match the itinerary. It was really a mess trying to figure this whole thing out.

The confirmation letter itself was a short 3 page voucher while the detailed itinerary was 29 pages long. There was no way the confirmation letter was clear enough nor did it have enough details to give any traveler a good idea of what they were to expect. The details of the confirmation letter were short and condensed down to 3 pages.

Finally, I paid for an extra day but realized that my flight on the last day of my trip was a red-eye flight, flying out of Amman at 1am. I sent my flight information to the person arranging my itinerary ahead of time (samir) and he nor anyone even bothered to inform me before I went on my trip that I booked an extra day. A person with excellent customer service skills would have gone above and beyond to do just that on top of their existing job. I know because I have been in customer service for several years and what makes someone great is thinking ahead for the client and being on top of things.

I booked an extra day by mistake including an overnight stay at Wadi Rum Enjoy Desert Camp and the only refund I got was $100 and my daily activities paid for in Wadi Rum which was a camel ride, 4x4 jeep adventure, and a short hike with a personal guide.

Keep in mind I paid over $6,000 for my entire trip for 9 days/8 nights which does NOT include the flight. I had sent my flight information in advance of my trip and NO ONE looked at it nor bothered to inform me of the extra day I booked and didn't even bother to refund me. I figured this out in the middle of my trip and had an argument with Samir in the middle of my trip about a refund for the extra day. Seriously, this just made my entire trip less enjoyable. There were a few other issues with Wadi Dana eco-camp sending a local hiking guide when I already had booked my entire trip and my guides through Enjoy Jordan. I mention that in my review from Dana to Feynan.

I would have to say my entire trip was not worth $6,000 and I will not be booking through this site again.

Hotel Reviews
Movable camp

I went on a 4 day hike staying in a movable tent with a mattress and blankets. My guide, driver, and chef were great. The dinner was amazing. The lunch could have been slightly better, and there is room for improvement but the authentic Bedouin dinner prepared by the chef was excellent. After a long day of hiking, there is nothing better than good authentic comfort food! The tent was comfortable and I was warm. The tea and sweets were perfect as snacks.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Enjoy Desert camp
Wadi rum

I didn't get a chance to stay at Enjoy desert camp and am still waiting for a refund. I only stored my luggage in a room while I enjoyed camel riding, 4x4 jeep adventure, and a walk through the desert ending with a beautiful sunset with my guide. My guide was excellent by the way. The room itself seemed comfortable, simple, and spacious even though I didn't stay a night which I wish I did. It would have been nice to star gaze but perhaps another time. I'll have to come back to Wadi Rum

Authenticity & Character
Location
beautiful location in the wadi rum desert.
Staff
At times, it was hard to find someone to help me as I had several activities for the one day I was in wadi rum and it was challenging to find my guides or to find someone who could help me.
Cleanliness & Comfort
Didn't stay a night but the room where I stored my luggage for the time being seemed comfortable.
Petra Guest House
Wadi Musa

There was a mixup with my hotel and my itinerary listed Petra moon hotel whereas my confirmation letter listed Petra Guest house which is why I ended up at the Petra Moon hotel after my hike. Even though I didn't stay at Petra Moon hotel, the front desk was much friendlier here than Petra Moon hotel who was rude to me. I highly recommend Petra Guest House over Petra Moon hotel. The rooms are much more modern, better decorated, and cleaner than Petra moon's rooms which look very outdated and old style. I was told I was the first ever guest in a new room at the Petra Guest House. The room was modern, clean, and very comfortable. I really enjoyed the room. It was nicely decorated and obviously new. The bathroom, the bed, the layout was excellent and very comfortable. I'm glad I was the first ever guest in the room. Plus, the hotel was very busy with tons of tourists which is always a good sign. Plus, the breakfast was EXCELLENT. I really enjoyed the breakfast. It was very good with eggs, pastries, selection of fruits, and much more. Go with Petra Guest House. You won't be disappointed.

Authenticity & Character
Location
Excellent location
Staff
Staff was very friendly and efficient
Cleanliness & Comfort
Room was very modern, clean, and comfortable. nicely decorated.
Feynan Eco Lodge
Dana, Feynan

This was such a unique and interesting experience. I enjoyed it very much even though I only stayed one night and left in the morning. I read some reviews where other tourists thought the value did not match up to the experience and the money they paid. I'd like to offer a different viewpoint. The whole point of the Eco Lodge is to EXPERIENCE the beauty of the stars, the beauty of the scenery, of the room with just the flicker of candle lights without the need for technology, TV, cell phones, etc... That is why there are no outlets in the rooms and no electricity besides the bathroom!! However, if you need to charge your cell phone, there are outlets in the lobby. So what if I paid a lot more money than a typical hotel that offers a TV, outlets, technology, bars, multiple activities, entertainment, etc.. that Feynan Eco Lodge may not? For people who want these things, then you shouldn't be staying at Feynan Eco Lodge and you are missing the point. There is nothing quite like walking around the hotel with just lanterns lighted by candles, having dinner with only candle light, your rooms lighted with candle light, watching the stars at night, WITHOUT cell phones, TV, technology, and any distractions. It was magical for me and I enjoyed it. I see the beauty and simplicity in things that other people who are dependent on technology and external sources of entertainment don't. The food was great. I enjoyed dinner and breakfast very much. The hotel was clean. I read reviews where some tourists mentioned there were trash everywhere and lots of stray cats, but that was not my experience. There were a few stray kittens but not many I saw. Overall, I highly recommend Feynan Eco Lodge. Perhaps you'll connect with your soul on a deeper level after your experience at the Eco Lodge.

Authenticity & Character
Very unique and enjoyable experience.
Location
Staff
Very friendly
Cleanliness & Comfort
The Eco Lodge and room was very clean, I LOVED the candle lights. Amazing experience.
Dana Guest House
Al Tafileh, Dana

I arrived in the evening and the staff was very kind and brought my luggage down a flight of stairs to my room. The room itself is basic but I don't mind. In the morning, I had an amazing view to look out to over the mountains and I did get hot water for my shower. It's basic, but again, I don't mind. Sometimes the most beautiful things are the most basic and simple. The twin beds were simple and I had extra blankets if needed. I was comfortable and had a good sleep although the tourists in the next room were quite loud. I could hear them for most of the night. There isn't much insulation between rooms so you might hear your neighbors. Since I traveled alone, I chose to eat outside on the patio/deck which I enjoyed. The dinner was great, a buffet of real authentic local dinner consisting of fish, vegetables, and rice. In the morning, I had breakfast in the dining area of boiled eggs, a bagel type bread, and Arabic tea which I love very much! The only issue I had is that for some reason, the hotel sent a local hiking guide named Mohammad to meet me in the morning for my hike to Feynan but I had booked everything (all my guides) through Enjoy Jordan. I had spoke to my guide the day before (his name is also Mohammad) and we agreed to meet at 9am in the morning. Since the hotel sent a local guide also named Mohammad, he arrived at 8:30am and I assumed this was the same guide I spoke to the day before but it was the wrong guide. I left with the wrong guide who also spoke very little English as I figured out 1/4 way into our hike. This caused a big miscommunication and misunderstanding that should have been sorted out and cleared up before I left for my hike. Just wanted to bring this up.

Authenticity & Character
Simple and basic which I appreciated.
Location
Amazing views of the mountains and scenery
Staff
Cleanliness & Comfort
Beds were comfortable, clean and basic which I enjoyed. I got hot water for my shower.
Dead Sea Spa Hotel
Sweimeh

First of all Dead Sea Spa hotel is rated a 4 star hotel. When I arrived to my room, the fabric on the bed frame was completely ripped and torn. Please see pictures. Although the room was large and spacious, the condition of the room was just not a 4 star hotel. The walls were also scuffed. The room looked old and outdated and smelled of smoke. I requested another room with one queen or king sized bed. My room at 2 beds. They gave me a hard time telling me that there were no other rooms available and that they were completed booked for the night. They offered to put the 2 beds together to make it one bed but that wasn't the point. The room was old, outdated, and not in the greatest condition. I knew they weren't completely booked because after some time, they came back to me and said they had another room with a king bed they could switch me to. I told them I wanted to see the room first so they took me to the room and it was in the SAME condition and smelled of smoke. The fabric on the bed frame was ripped and torn like it hasn't been maintained or kept up in years. How the fabric is ripped and torn badly, I have no ideal. I'm sorry but the condition of the bed was not good and if you are a 4 star hotel, the manager or owner should really be embarrassed about the condition of the rooms. I don't know if there were new updated or remodeled rooms in another section of the hotel as it is a very large hotel but the room I stayed in was not a 4 star room. Luckily for the hotel, the short time I had at the Dead Sea was worth it. The hotel, not so much. I don't recommend this hotel.

Authenticity & Character
Location
Great location, a short walk to the Dead Sea
Staff
staff gave me a hard time about wanting to switch rooms to a single bed. Please train your staff for better customer service.
Cleanliness & Comfort
Fabric on bed frame was completely ripped and torn, walls were scuffed and scratched, room smelled of smoke. Please remodel the rooms, it is outdated and condition can be greatly improved.
Shams al weibdeh hotel apartment
Amman

I arrived at my hotel around 1:30am- 2am and thought it was comfortable. The guy at the front desk was friendly, took my luggage up to my room and left. The room itself was comfortable. It had a kitchen sink, cups, a small living room with a sofa, tv, and a coffee table. I was only there for a night to sleep so it was fine. I did find a small dead bug on the floor and quickly cleaned that up. The bed was comfortable, the shower was fine. I had hot water and it worked for me. The breakfast the next morning was OK. I didn't eat much. I just had a boiled egg, small pancakes with Nutella spread, and 2 small muffins. They had much more selections and options for breakfast but it just didn't appeal to me.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Trekking from Dana to Feynan lodge
Trekking from Dana to Feynan lodge
Jordan

The trek didn't start off as planned. I spoke to my Bedouin hiking guide the day before on the phone and his name was Mohammad. His English was pretty good. We planned to meet at 9am to start our trek at Wadi Dana Eco-camp where I was staying overnight. At 8:30am I was informed my hiking guide Mohammad arrived. I was a little surprised because we agreed to meet at 9am the day before. In any case, I hurried and finished packing and brought my luggage up next to the dining area and met my guide Mohammad. My luggage would be transported to Feynan. Before I started the hike, I asked my guide Mohammad if I needed hiking poles. He said no. My hiking poles were in my luggage. We went on our way and started our hike. During our hike, my guide spoke very little and I tried to engage in some conversation with him. I realized somewhere along our hike, there was something wrong. My guide didn't speak much English and he was hiking faster than me. While trying to keep up with him, and going downhill that was fairly steep, I slipped on some gravel/rocks. The fall was pretty bad. I punctured my skin on my left leg and was bleeding. My left thigh was completely bruised and my left arm was scraped up. At this point, I was really frustrated. I didn't have my first aid kid with me and my guide who didn't speak much English did not have a first aid kid with him either. He didn't have any antibiotic ointment or bandages. All he had was a thin white wrap that I used to wrap my leg in where my skin was punctured pretty badly. I wasn't sure if I wanted to continue hiking as it was a pretty bad fall. I heard him take a phone call and wasn't sure who he was talking to. It turns out I went with the wrong guide! Both guides were named Mohammad and for some reason, the staff at Wadi Dana Eco-camp where I stayed the night before called a local hiking guide in the area to meet me. I'm really not sure why as I booked everything all inclusive with Enjoy Jordan. There was no communication between anyone at Enjoy Jordan or the staff at Wadi Dana Eco-camp. I felt this could have been totally avoided and I wouldn't have ended up leaving with the wrong hiking guide. In any case, I continued to walk slowly after being injured on my fall. My guide found a study enough branch that I could use as a pole to guide me on my trek. My hiking guide and I walked just a little bit further to meet my real guide at a location on the trail. While waiting for my real guide, I was just frustrated because this whole situation could have been avoided in the first place. My real guide who spoke better English showed up with his truck and my luggage at the meeting point. Once I had my luggage, I cleaned up, and put on antibiotic ointment and bandages. My real guide offered me this bread (I forgot the name). It was bread most Jordanians eat for breakfast. It was SO GOOD. I think that made up for the fall and the wrong guide. Afterwards, I decided I was OK to continue on my hike to Feynan. I made sure I walked slowly and checked on my injuries along the way. Along the hike, I really enjoyed the scenery and my guide and I met up with a young shepherd, herding his goats and sheep. We also met up with another group of hikers (3 french hikers, a French Jordanian hiking guide, and a Bedouin guide) along the way which was nice. With several breaks along the way and a cup of Arabic tea, we arrived at Feynan Eco Lodge. The day didn't start out great but it sure ended great. I didn't let a fall ruin my hike and I enjoyed the journey from Dana to Feynan.

Quality of Experience
My hiking guide Mohammad Daifalla was excellent
Food
Guides, Drivers and Staff
Transport
Wadi Rum (Full Day)
Wadi Rum (Full Day)
Jordan

I enjoyed my time in Wadi Rum. My guide was great, but in the beginning, it was challenging and a bit difficult to know what was going on. I was asking for my guide once I arrived at Enjoy Desert camp but I didn't really get a straight answer. It wasn't very clear what was going on or what activity I would be going on first. I stored my luggage in a room and some staff told me to go and have lunch first and that afterwards my guide will meet me. The lunch was good and I enjoyed the buffet lunch of chicken, rice and salad. Afterwards, I again asked where is my guide and what activity I should go on first. I am someone who likes things to be organized and likes things to go according to the itinerary as planned. I also respect when I am handed off properly to the right people for my activities. I had 3 activities planned for the day before I rushed to the airport. Luckily, my flight was a red eye flight at 1am the next morning. Finally I went on a camel ride first which I think it just a one time experience for me. I enjoyed the camel ride but my bum hurt :) The 4x4 jeep adventure was so much fun. I really enjoyed it with my guide who was also the driver. He is a young fellow but very knowledgeable and an excellent photographer. He had so many great and creative ideas for taking photos that I ended up with some amazing photos! After the 4x4 jeep adventure, I went on a hike with my guide where we ended up watching the sunset. I wish I had time to spend on night in Wadi Rum to star gaze and enjoy the red desert but another time! Overall, I enjoyed my time at wadi rum and would absolutely go back again.

Quality of Experience
I enjoyed all the activities planned for the day
Food
Guides, Drivers and Staff
The drivers were great. The staff were a bit disorganized and wasn't clear who was actually in charge or who my guide would be.
Transport
Karak Citadel
Karak Citadel
Jordan

The Dead Sea was amazing but the Kerak Castle experience could have been better. The reason is because I started my sightseeing with a local who was sitting outside the castle and decided to try and be a "guide." He followed me inside and I let him. He started talking about the castle but it was hard to understand him because his English wasn't great. All he did was point out each room to me and I heard bathroom, kitchen, dining room, and that's about it. I didn't really hear the history and the story behind each room. He helped me take some pictures and then at one point he stopped and asked me if I wanted him to continue further and if so, he would then become my guide. I was like that's fine. I know he wanted a tip and I didn't care either way at that point in time. Of course, after I wish I just went on my own to explore the castle. This local man continued to walk through the Castle with me and as his English isn't great, he wasn't much of a guide and didn't explain anything of value to me compared to a "real" guide. At the end, I gave him 5 dinera which was generous considering he wasn't a real guide and was just a local trying to pretend to be a guide in order to get money in the form of tips. He then asked me for 10 dinera, can you believe it?? We were right beside a large group of tourists with a REAL guide (thinking back I should have just signed up with a real guide but my driver didn't mention it and I didn't think about it). I was so tempted to call him out and say out loud that he is not a real guide and he did not deserve 10 dinera. I ignored the man and left on my way. He did not deserve 10 dinera and my driver even told me 5 dinera was generous for the local man. Left a bad taste in my mouth and colored my experience of the Castle. On another note, the restaurant my driver took me to, Kir Heres restaurant was excellent. The food was amazing.

Quality of Experience
Stop the local people from pretending to be a guide just because they want money in the form of tips. They are taking business away from the real guides who actually have knowledge and experience and provide value.
Guides, Drivers and Staff
Transport
Valleys Hiking And Abseiling ( MUJEB VALLEY- SIQ TRAIL )
Valleys Hiking And Abseiling ( MUJEB VALLEY- SIQ TRAIL )
Jordan

I had so much fun I would go back and do this again! I got lucky because one of the lifeguards told me that the day I went was the last day they were open and that they were going to be closed for 5 days straight. Not sure if this is true, but I'm glad I went when I did. They give you a life jacket which you have to wear no matter how great of a swimmer you are. I highly enjoyed this fun water adventure. It was challenging because you have to climb up rocks,and boulders, hang on to ropes, know how to swim, but the scenery, the gorge, the rocks, and the waterfall at the end was so WORTH it. The only thing is that I wish I had were water sandals or water shoes. I just had my sneakers which is still OK to use, as I had another pair of sneakers with me for the rest of my trip. Water shoes/sandals would be a lot easier. Also, I did pay 10 Dinera to rent a water proof bag to hold my cell phone which is a rip off so bring your own waterproof bag if you want to bring your cell phone to take pictures. Highly recommend it. I love water adventures so this was a highlight of my trip.

Quality of Experience
The scenery, the water adventure was a lot of fun.
Guides, Drivers and Staff
Qais was an excellent lifeguard. Highly recommend him
Transport
My driver Hasan was great
Meet & Assist - Queen Alia Airport
Meet & Assist - Queen Alia Airport
Jordan

It started off well. I was traveling alone by myself. A rep waited for me before immigrations and had a sign with my name. We walked quickly towards immigrations and he told me to wait in the longest line ever. This was late at night that I arrived. He said he would wait for me at the immigrations counter. I saw him as I moved through the long immigrations line and then he just disappeared. I didn't see him anymore. I finally finished going through immigrations and I still didn't see the rep, but had no choice and decided to go down the escalator to get my luggage. I finally saw the rep at the bottom of the escalator, who met me initially. He told me to wait in front of the information/customer service desk and not to move after I got my luggage. After I got my luggage, I waited for what seemed like forever. I was wondering if the rep will ever come back? At this time, it was already late and I was exhausted after a 20 hour flight. It was probably around 12:30am-1am at this time, maybe even later. After what seemed like forever (my guess is 30 minutes or more), I decided to go exchange some currency so I had some Jordanian Dinera on hand for tips. The currency exchange station was right behind the information/customer service desk so I continued to keep an eye out for the rep looking around for him often. After another 15 minutes I would say, another rep comes rushing towards me and apologizes. He takes me up to my driver. The original rep disappeared and I found out later the original rep who met me initially was taking care of another group of tourists (around 15). I understand the rep having to take care of other tourists in a larger group, and even though I am one person, I still paid a lot of money for my trip which included the meet and greet at the airport. I did not appreciate waiting at the airport late at night after 20 hours of flying, exhausted, wanting to go to my hotel to sleep. Did not sit well with me and my trip started off with a bad taste in my mouth. Luckily, my driver Hasan met me with a huge smile and a friendly personality, I totally let go of the experience at the airport!

Quality of Experience
The entire process was not smooth and could be improved significantly.
Guides, Drivers and Staff
The driver was excellent, the rest of the reps who met me at the airport were not.
Transport
Hasan is excellent!
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Dec 01, 2022

Dear Ali
Thank you so much for the time you took, to make a detailed feed back . highly apprecitaed , and surely would help us enhance our services, by following your valuable notes and remarks,

I would like to apologize for any inconvenience occured during your trip , i think there was miscummunication (From My Side), due to the lack of WI FI Signal during your hike from Dana to Petra.

I deeply apologize again for any uninteded fail, and i would really wish to have the chance to make it up to you through any future trip .

Wish you all the best
Be well and safe.

Samir

Seamless Colombia experience!
Colombia | Nov 16 - Nov 25, 2022

Celeste
Celeste H.
Tustin, CA | Reviewed on Nov 26, 2022
Our trip to Colombia was incredible!!! Our itinerary included Medellin, Pereira and Cartagena. Right from the get go Margarita was attentive, available to answer my questions quickly and listened carefully to the needs I communicated for our trip. She crafted an amazing itinerary for my son (6 years old) and I , which ended up including all of the highlights I asked for plus some extra kid-friendly activities she took initiative to recommend (Explora Park in Medellin and Coconut Beard... Read more

Our trip to Colombia was incredible!!! Our itinerary included Medellin, Pereira and Cartagena. Right from the get go Margarita was attentive, available to answer my questions quickly and listened carefully to the needs I communicated for our trip. She crafted an amazing itinerary for my son (6 years old) and I , which ended up including all of the highlights I asked for plus some extra kid-friendly activities she took initiative to recommend (Explora Park in Medellin and Coconut Beard Pirate Game in Cartagena). My son has Autism and this was our first adventure abroad together so I wanted to ensure we had a solid plan and support while traveling. I couldn’t have asked for a better experience or supportive team! Not only was the planning seamless (KimKim software is incredibly user friendly and centralizes every detail you need), but while we were traveling we could communicate directly with Margarita and our local guides via WhatsApp with any questions and concerns. This was a nice bonus for me traveling solo with my son, knowing I had others to depend on. I requested smaller boutique style hotels with more of a local feel for accommodation. Loved each one (Hotel Quinta Ladera, Hotel Sazagua, Hotel Casa Don Luis by Faranda). The pace of our trip was perfect, with a good balance of excursions and downtime, flights that were at reasonable hours (with seats in the front of the plane!), safe drivers, and dependable flexible guides. We had Manuela in Medellin, Guillermo in Pereira and Carlos in Cartagena, all of whom were incredible with my son always playful, attentive and patient. The level of attentiveness of this tour company is above and beyond. They check in with you, they are available when you need something and take the time to add personal touches. Like nothing I’ve ever experienced traveling in the past. Definitely amazing value and service for the price point. Will definitely use Kim Kim in the future and highly recommend it - so grateful!

Local specialist: Margarita Moreno
Margarita
Margarita Moreno
Local specialist in Bogota | Replied on Dec 26, 2022

Celeste, Thank you so much for these words and for highlighting our work.
We love creating moments and experiences that you can remember forever.
Thanks for recognizing the team and allowing us to be part of this memorable experience.
You and your son always will be more than welcome.

And now we know a part of Colombia will be in your hearts. 🇨🇴

Gracias,
Margarita

Amazing Peru!!!!!!!!!
Peru | Nov 15 - Nov 21, 2022

S
sue n.
West Chicago, IL | Reviewed on Nov 26, 2022
My husband and i just came back from a weeklong and activities-filled vacation from Peru. I could not be more thankful that we went along with Martina's agency. Being busy all the time-she has really been my brain throughout this trip. She created a trip for me, and my husband based on our likes, and it was perfect! Huge shoutout to the rest of her team. Gwen was always one step ahead of us in terms of our day-to-day activities. our drivers and guides were absolutely wonderful. We couldn't... Read more

My husband and i just came back from a weeklong and activities-filled vacation from Peru. I could not be more thankful that we went along with Martina's agency. Being busy all the time-she has really been my brain throughout this trip. She created a trip for me, and my husband based on our likes, and it was perfect! Huge shoutout to the rest of her team. Gwen was always one step ahead of us in terms of our day-to-day activities. our drivers and guides were absolutely wonderful. We couldn't ask for more. Yuri and Yefry ,Juan Carlos and Percy -they were all professional and knowledgeable. Special mention to both Angel and Edgar-they were there during my toughest time battling through altitude sickness and they went above and beyond to take care of me. Even my husband said that they looked and sounded really concerned for my wellbeing.
With that being said, Cusco was wonderful. A very clean city, I might add. Machu Picchu was extraordinary. But i really enjoyed Palcoyo Mountain. If not for the harsh condition up there, i could've have stayed there all day. Peru is beautiful. We can't wait to go back!!!! Martina, expect am email from me one of these days. We'll do this again!!!!!!!!!!!

Hotel Reviews
Casa Vivencial Llachon Homestay Ruben
Puno

Loaction is very good. Overlooking Lake Titicaca. Another first-hand experience with a Peruvian family. They helped me get tucked in bed as this was when i got really sick with altitude sickness. Room was comfortable enough. We just didn't have any hot water for the shower.

Casa Vivencial Raqchi homestay

Very authentic Peruvian stay with the local family. Obviously, the comfort is not the same with the hotel but one night of immersing yourself with the locals and they are embracing you and welcoming you to their home--it's an experience in itself.

Sol Natura Hotel
Ollantaytambo

I like the hotel set up..They have some sort of indoor garden/oasis in the middle of the hotel, surrounding the rooms. Rooms were big enough and clean. Just a tad bit noisy since our room was right by the entrance and we can hear conversations when people walk by our room but when nighttime comes, it's really quiet Good location too--right across good restaurants and walkable train station.

Llipimpac Guesthouse
Cusco

A very quaint hotel in the middle of bustling Cusco, you instantly feel at home and relaxed in this hotel. The front desk person-i forgot his name is just oh so respectful and charming. They take good care of the place.

Location
Activity Reviews
Activites at Llachon, Lake Titicaca : Uros, Textile Workshop and Hiking
Activites at Llachon, Lake Titicaca : Uros, Textile Workshop and Hiking
Llachon

Another amazing day with the floating villages. Very ingenious of using totoro reeds to build a floating village. How cool is that? Looking at those people--i didn't see any stress in their faces. Do they even know what stress is? They just looked very content in how they live their lives. It was just relaxing sitting with them and just looking at how calm and content they looked.

Palcoyo excursion
Palcoyo excursion
Cusco

Now this is what i call a marvel...I've seen mountains but not colorful mountains. I would want to go back if i can. I just can't stop appreciating how wonderful it really is. I got sick with altitude sickness, but it was really worth it.

Ollantaytambo - Aguas Calientes - Machu Picchu - Cusco
Ollantaytambo - Aguas Calientes - Machu Picchu - Cusco
Ollantaytambo

Amazing structure of Machu Picchu--just amazed as how intact it is despite hundreds of years that has passed. and how the people brought all those rocks on top -surrounded by the Andes Mountain is beyond my comprehension. It is a legitimate wonder of the world.

City Tour Cusco
City Tour Cusco
Cusco

Cusco is surprisingly very clean. I loved all the architectural design. It's a bustling city but still relaxing..

Local specialist: Martina Capel
Martina
Martina Capel
Local specialist in France | Replied on Nov 26, 2022

Dear Sue,

Thank you so much for this amazing feedback !

I can see that you fell in love with Peru - I absolutely understand :) I'll be there for you whenever you want to discover some more regions of our beautiful country.

In the meantime I wish you a good re-adaptation to daily life and a happy holiday season coming up.
Warm regards,
Martina

Yenyi and Jessica were amazing! My mom and I ...
Costa Rica | Nov 16 - Nov 25, 2022

Monica
Monica F.
Florence, TX | Reviewed on Nov 26, 2022
Yenyi and Jessica were amazing! My mom and I planned this trip back in 2020. They checked in with us consistently until we were able to book again. The communication was fantastic, activities were perfect and the private transportation was just what we needed. My mom and I are extremely happy with all the accommodations they made for us. Everything was so thought out and planned great, We were able to participate in activities but also have private time to explore ourselves! Highly recommend... Read more

Yenyi and Jessica were amazing! My mom and I planned this trip back in 2020. They checked in with us consistently until we were able to book again. The communication was fantastic, activities were perfect and the private transportation was just what we needed. My mom and I are extremely happy with all the accommodations they made for us. Everything was so thought out and planned great, We were able to participate in activities but also have private time to explore ourselves! Highly recommend and will be using them again!!

Hotel Reviews
Hotel & Spa Poco a Poco
Monteverde

Fantastic hotel. Very clean and aesthetically pleasing. Beds were soft and towels were soft, I would definitely stay here again.

Authenticity & Character
Location
Right next to town.
Staff
Cleanliness & Comfort
Karahé Beach Hotel
Manuel Antonio

The room was clean and perfect for my mom and I. The exclusive beach access was wonderful, it is a bit of a hike up to your rooms. But Costa Rica is very hilly. Service was wonderful and anytime we needed a taxi they would call and get one to us quickly.

Authenticity & Character
Location
The beach access
Staff
Cleanliness & Comfort
AC is not very common, the room kind of smelled wet when we entered.
Activity Reviews
Arenal Volcano Hike & Tabacón Hot Springs with Meal
Arenal Volcano Hike & Tabacón Hot Springs with Meal
Arenal/La Fortuna

I definitely recommend not skipping this event. The hike was fantastic, the Hot Springs were perfectly warm. We got to experience them in the evening followed by a dinner.

Quality of Experience
The Hot Springs were fantastic
Food
Guides, Drivers and Staff
Knowledgeable about plants and animals
Transport
Eternal Rainforest Night Walk
Eternal Rainforest Night Walk
Monteverde

It was very very dark. I think I underestimated nature at night, but the guide was helpful. I don’t think I would’ve spotted any of the animals without him. We got to see a snake and birds. The hike was easy and our guide was very knowledgeable!

Quality of Experience
This is a great way to see sleeping birds
Guides, Drivers and Staff
The guide and driver were timely
Transport
Traditional Cooking Class with Dinner
Traditional Cooking Class with Dinner
Arenal/La Fortuna

This was a very personal and delicious meal. My mom and I got a private lesson and our chef was very personal. She made us feel right at home! She also sent us the recipe to make! Loved it

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Yenyi Fu

15 days exploring Ecuador
Ecuador | Nov 4 - Nov 20, 2022

Autumn
Autumn J.
Grant, MI | Reviewed on Nov 26, 2022
I can’t tell you how perfectly our custom-made Ecuador itinerary turned out! Linda, our travel specialist, was incredible. She not only helped us to plan an itinerary that suited our family perfectly, but she also provided exceptional support while we were on our journey. Our luggage took 8 days to arrive in Quito after we did, and Linda went above and beyond our expectations, communicating with the airport, and ultimately personally shipping our bags from Quito to meet us in Cuenca!... Read more

I can’t tell you how perfectly our custom-made Ecuador itinerary turned out! Linda, our travel specialist, was incredible. She not only helped us to plan an itinerary that suited our family perfectly, but she also provided exceptional support while we were on our journey. Our luggage took 8 days to arrive in Quito after we did, and Linda went above and beyond our expectations, communicating with the airport, and ultimately personally shipping our bags from Quito to meet us in Cuenca! Alejandro, our driver, was also an integral part of the perfection of our vacation. We spent hours and hours in the car with him, but this became one of our favorite parts of the journey as Alejandro spent the time teaching us. During our travel time we learned about Ecuador’s history, culture, diversity of microclimates, and more!

All of the locations we chose to spend a few days at were amazing, but I think we all agree that Mindo was our favorite. In Mindo we were able to both explore a small Ecuadorian town and a myriad of cloud forest experiences.

Thank you Linda and Alejandro! I won’t hesitate to recommend your services ❤️

Hotel Review
Sisakuna Lodge
Mindo

Sisakuna Lodge is beautiful! The grounds are gorgeous and the staff took exceptional care of us. I wouldn’t change a thing.

Authenticity & Character
Beautiful gardens, local birds and butterflies abound, staff seemed to really enjoy each other and were super friendly with us as well.
Location
Just on the edge of town. Perfect for exploring the town, but also quite tranquil.
Staff
Friendly, smiling, helpful
Cleanliness & Comfort
Super clean and had everything we needed
Activity Reviews
Exploring El Gran Cañon,  natural caves & chocolate making
Exploring El Gran Cañon, natural caves & chocolate making
Archidona

El Gran Cañón hike was wonderful! It was quite challenging due to the mud and steepness if the environment, but so worth it! The chocolate making was really fun and delicious!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Photo Stop at Cajas National Park
Photo Stop at Cajas National Park
Ecuador

Beautiful!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Linda Schulz
Linda
Linda Schulz
Local specialist in Quito | Replied on Nov 26, 2022

Hi Autumn,
thank you so much for your kind words and your excellent review! I was really sorry about the hassle with your luggage (and I was more than happy to assist as best as I could during that time), but I can see that nevertheless you were able to enjoy your time here in Ecuador :)
Please send your Dad and brother my best wishes!
Big hugs for the three of you,
Linda

Breathtaking!
New Zealand | Nov 13 - Nov 24, 2022

N
Nancy P.
Calabasas, CA | Reviewed on Nov 26, 2022
The entire trip was amazing. It was such a wonderful experience to have everything all planned out in what in my opinion is the most beautiful country in the world. The only advice I would give is to remind the guide to make sure they're getting the best deals when they purchase tickets to various experiences. We were a family of 2 adults and 2 kids and one booking was made for 4 adults and another one could have been purchased as a family package instead of 4 separate tickets, which would... Read more

The entire trip was amazing. It was such a wonderful experience to have everything all planned out in what in my opinion is the most beautiful country in the world. The only advice I would give is to remind the guide to make sure they're getting the best deals when they purchase tickets to various experiences. We were a family of 2 adults and 2 kids and one booking was made for 4 adults and another one could have been purchased as a family package instead of 4 separate tickets, which would have been a few dollars less. Other than those minor details, everything was extremely well planned out so that we did not have to rush anywhere, and we moved seamlessly from city to city. I would definitely use kimkim again.

Hotel Reviews
Rydges Lakeland Queenstown

Beautiful views from all the rooms. The room was clean but it had an awkward layout (I would imagine it's to ensure the beautiful views from both the bedroom and the sitting area. The walls are super thin as we could hear our neighbors having a regular conversation. There was no designated area for a coffee machine so the water pot was placed behind the TV in the sitting area but there were no cups. We went down to the lobby where they have a coffee machine, but the front desk attendant does not make coffee so we had to wait for the restaurant upstairs to open at 7am. There was a small refrigerator in the room but it would make a loud noise that wouldn't let us sleep so we had to unplug it and couldn't use it. Parking is limited and there is a fee if you are able to get a spot. However, you don't need a car as it's located walking distance from lots of great restaurants, stores and activities.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Distinction Christchurch Hotel
Christchurch

It's very elegant and clean. The restaurant downstairs was great and everyone was welcoming and nice. There is a charge for parking but it's worth it because there is no other parking nearby. I wish we would have stayed here longer.

Authenticity & Character
Location
Walking distance to great food and the theater
Staff
The front desk gave us wonderful ideas for things we could do on a rainy day.
Cleanliness & Comfort
Rydges Rotorua
Rotorua

It was a clean and comfortable stay. The restaurant downstairs had a buffet but the food was not the greatest. The gift shop is only open 2 hours in the morning and 2 hours at night. It was difficult to catch it open because we had daytime activities but once we did, we were pleasantly surprised at the variety and prices of the items sold. They had 2 EV parking spaces, which was nice because parking was sometimes full and we happened to have a hybrid. I would stay again.

Authenticity & Character
Location
It's a 5 min drive to all the restaurants next to the lake
Staff
Cleanliness & Comfort
Mantra
Lake Tekapo

It was a cute and comfortable little house with all the amenities of an air bnb. It was located walking distance to the lake. My only recommendations to the staff is to update the pots and pans - they were very used and the Teflon was peeling. Also, there were no condiments, oils, or seasonings that one would normally find in a comparable an air bnb. Because we were only there for a few days, it didn't make sense to buy an entire bottle of oil or butter to cook with for example, so our use of the kitchen was limited. It was nice that it had a washer/dryer, heaters on both floors and a connected garage to keep the car warm.

Authenticity & Character
Super cute and user friendly
Location
Walking distance to the lake
Staff
There was nobody there when we checked in or out. A key was left in a locker.
Cleanliness & Comfort
It was very clean. Newer pots/pans were due in our unit.
M Social
Auckland

Great food and central location with beautiful views.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Milford Sound Full-Day Adventure
Milford Sound Full-Day Adventure
Queenstown (NZ)

Our guide Andy was amazing. It was a rainy day and yet everything about the drive was great despite the time and distance. Highly recommended.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Fullers Ferry Auckland to Rangitoto Island return trip
Fullers Ferry Auckland to Rangitoto Island return trip
Auckland
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sabina Din
Sabina
Sabina Din
Local specialist in Wanaka | Replied on Mar 13, 2023

Thank you Nancy. I'm glad you and your family had a lovely vacation.

Erin, Dittmar Adventures and Jass all managed...
Patagonia | Nov 5 - Nov 19, 2022

Annabelle
Annabelle J.
United Kingdom | Reviewed on Nov 25, 2022
Erin, Dittmar Adventures and Jass all managed to make our trip wonderful.
Erin was incredibly responsive in the planning phases, flexible and creative in finding ways of helping us make the perfect itinerary.
Nara, as Dittmar's local Patagonia representative, provided real time help and support by Whatsapp (despite questionable 3G in locations).
Jass provided flexible solutions in the Puerto Varas region, especially when faced with ranger strikes that got in the way of our plans. Also...
Read more

Erin, Dittmar Adventures and Jass all managed to make our trip wonderful.
Erin was incredibly responsive in the planning phases, flexible and creative in finding ways of helping us make the perfect itinerary.
Nara, as Dittmar's local Patagonia representative, provided real time help and support by Whatsapp (despite questionable 3G in locations).
Jass provided flexible solutions in the Puerto Varas region, especially when faced with ranger strikes that got in the way of our plans. Also tasty home made cookies and replacement hiking sticks for those of ours who broke on the trail!
Generally I was grateful for the local knowledge, the real time flexibility and responsiveness in changing plans, and the refunds (and wine bottles!) offered where money had been spent but the activity was no longer possible.
Chile is amazing!

Activity Review
Kayaking on the Reloncaví Fjord + Termas del Sol
Kayaking on the Reloncaví Fjord + Termas del Sol
Puerto Varas

Great fun - even on a rainy day! Bit daunting at the start given cold water and all the wet gear, but a really amazing day out!

Local specialist: Erin Wiley

Japan Honeymoon
Japan | Nov 17 - Nov 24, 2022

Jon
Jon P.
Cherry Hill, NJ | Reviewed on Nov 25, 2022
Our trip to Japan was perfect for our honeymoon! Our guide Max was knowledgeable, experienced, and help us navigate the complexities of getting around Japan. We especially enjoyed our trip to Koyasan and the hike with Max through the cemetery. Colas from kimkim provided excellent guidance and the preparation allowed for a smooth trip. We want to thank Colas for the honeymoon surprise he coordinated with our friend Whitney on our last night in Tokyo. This is a trip we will never forget... Read more

Our trip to Japan was perfect for our honeymoon! Our guide Max was knowledgeable, experienced, and help us navigate the complexities of getting around Japan. We especially enjoyed our trip to Koyasan and the hike with Max through the cemetery. Colas from kimkim provided excellent guidance and the preparation allowed for a smooth trip. We want to thank Colas for the honeymoon surprise he coordinated with our friend Whitney on our last night in Tokyo. This is a trip we will never forget and look forward to our next adventure with kimkim!

Hotel Review
Mitsui Garden Hotel Kyoto Station
Kyoto

This is an excellent hotel within walking distance of the Kyoto train station.

Authenticity & Character
Japanese style breakfast
Location
Walkable to Kyoto train station
Staff
Nice and helpful staff
Cleanliness & Comfort
Clean accommodations and ability to quickly do laundry
Activity Review
 Japanese Buddhism, Mount Koyasan
Japanese Buddhism, Mount Koyasan
Mount Koya

This was a very special part of our trip. Staying in the mountains amongst such a sacred place was part of the reason why it was so special. It was helpful to have our guide Max there to put the sights into context of history and importance.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Claudia Martinez Sierra

.Trip of a lifetime.
Norway | Nov 15 - Nov 21, 2022

linda
linda c.
Woodstock, GA | Reviewed on Nov 25, 2022
Christina helped us with planning our trip every step of the way. She was fantastic!! I told her when we would be there and what we wanted to do (in general) and she planned out every day perfectly. Every day was full of all the activities that would have taken me forever to get arranged. We arrived in Oslo, then took the train to Bergen/Flan and flew to Tromso. Tromso was the highlight of the tour - we saw the most amazing Northern Light show that we could have ever imagined, even our... Read more

Christina helped us with planning our trip every step of the way. She was fantastic!! I told her when we would be there and what we wanted to do (in general) and she planned out every day perfectly. Every day was full of all the activities that would have taken me forever to get arranged. We arrived in Oslo, then took the train to Bergen/Flan and flew to Tromso. Tromso was the highlight of the tour - we saw the most amazing Northern Light show that we could have ever imagined, even our guide said it was one of the best he had ever seen. We could not have been happier. Thanks you so much for the trip of a lifetime!

Hotel Reviews
Radisson Blu Hotel
Tromsø

This hotel was very nice and very convenient to several tour buses that picked us up right in from of the hotel. We walked all around Tromso and saw everyday life - walked along the pier and even caught a glimpse of the Northern Lights.

Authenticity & Character
Very norwegian & contemporary
Location
Very nice location and beautiful hotel.
Staff
Exceptional
Cleanliness & Comfort
Very clean
Flåmsbrygga Hotel
Flåm

This hotel was nice but we were not there very long. The balcony seemed nice but we did not get to use it.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Thon Hotel Terminus
Oslo

This hotel was close to the train station and and very convenient. The front desk was quite helpful and even arranged for us to have an extra room on the last night because we mixed up our dates.

Authenticity & Character
Very Norwegian
Location
Only 4 minutes from train station.
Staff
Quite friendly
Cleanliness & Comfort
Very clean and exceptional breakfast
Activity Reviews
Aurora Husky Visit
Aurora Husky Visit
Tromsø

This was just ok, we didn't really care for the Husky visit then on to eating? I smelled like a dog all thru diner - yuk. The lights were not a good this night, so we had been spoiled the night before.

Quality of Experience
Guides, Drivers and Staff
Transport
Sommarøy Arctic Day Trip
Sommarøy Arctic Day Trip
Norway

Nice drive and lunch at the island.

Quality of Experience
Food
Exceptional
Guides, Drivers and Staff
The driver & guide were both very personable and kept us well informed.
Transport
Buses were great
Local specialist: Christina Wang
Christina
Christina Wang
Local specialist in Kristiansand, Norway | Replied on Nov 25, 2022

Hi Linda :)

Thank you for taking the time to write this review.
It is very helpful for both me and future travellers to read about your experience with the different activities and accommodations.

I am so glad to hear that you had a great visit to Norway.
And how amazing that the Aurora put on a good show for you, in the sky!

It was a pleasure working with you and I hope we will cross paths again, should you ever decide to return to Norway.

Warm regards,
Christina

This was our first trip using KimKim planning...It was unforgettable...
Peru | Nov 9 - Nov 17, 2022

Tatyana
Tatyana K.
Safety Harbor, FL | Reviewed on Nov 24, 2022
This was our first trip using KimKim planning for our 10th anniversary in Peru including Lima, Cusco and Machu Picchu.
To our pleasant surprise, it turned out that all excursions were private, and therefore we were always in the safe hands of all the friendly, very knowledgeable team members Amy, Edwin, Richard, Flor and all the excellent drivers who made our trip wonderful, enjoyable and unique.
We would never have figured out how to plan this trip on our own. Joanna, our agent, has...
Read more

This was our first trip using KimKim planning for our 10th anniversary in Peru including Lima, Cusco and Machu Picchu.
To our pleasant surprise, it turned out that all excursions were private, and therefore we were always in the safe hands of all the friendly, very knowledgeable team members Amy, Edwin, Richard, Flor and all the excellent drivers who made our trip wonderful, enjoyable and unique.
We would never have figured out how to plan this trip on our own. Joanna, our agent, has selected hotels, guides and wonderful plan.
Thank you so much to all of you! We love you !
Highly recommended.
Tatyana & Peter

Hotel Reviews
Tierra Viva Machu Picchu
Machu Picchu
Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Albergue Ollantaytambo Boutique Hotel
Cusco
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Abittare Hotels
Cusco
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Antigua Miraflores
Lima
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Fly from Cusco to Lima
Fly from Cusco to Lima
Peru
Quality of Experience
Guides, Drivers and Staff
Transport
Free Day to Explore Cusco
Free Day to Explore Cusco
Cusco
Quality of Experience
Guides, Drivers and Staff
Transport
South Valley Tour
South Valley Tour
Peru
Quality of Experience
Guides, Drivers and Staff
Transport
Discovering the Treasures of Machu Picchu
Discovering the Treasures of Machu Picchu
Aguas Calientes/ Machu Picchu
Quality of Experience
Guides, Drivers and Staff
Transport
Scenic Train Journey to Aguas Calientes from the Sacred Valley
Scenic Train Journey to Aguas Calientes from the Sacred Valley
Peru
Quality of Experience
Guides, Drivers and Staff
Transport
Sacred Valley Tour: Pisac - Maras - Ollantaytambo
Sacred Valley Tour: Pisac - Maras - Ollantaytambo
Peru
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half Day Cusco Tour
Half Day Cusco Tour
Peru
Quality of Experience
Guides, Drivers and Staff
Transport
Fly from Lima to Cusco, Explore the City
Fly from Lima to Cusco, Explore the City
Peru
Quality of Experience
Guides, Drivers and Staff
Transport
Lima Food Tour
Lima Food Tour
Peru
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Johanna Fabian
Johanna
Johanna Fabian
Local specialist in between Lima and the US | Replied on Nov 24, 2022

Hi Tatyana,
So glad to hear you and your husband had a wonderful time in Lima and had a memorable anniversary trip.

We look forward to hosting you again!

Best,
Johanna

The hotels were all great. The guides were f...
Mexico | Nov 8 - Nov 17, 2022

george
george h.
Asbury Park, NJ | Reviewed on Nov 24, 2022
The hotels were all great. The guides were friendly and knowledgeable. The local support team was there for me when difficulties arose. Read more

The hotels were all great. The guides were friendly and knowledgeable. The local support team was there for me when difficulties arose.

Hotel Reviews
Hotel La Aldea del Halach Huinic
Palenque

Great place!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Quetzal Hotel Boutique
Valladolid, Yucatán
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Plaza Campeche
Campeche
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Caribe
Puerto Morelos, Quintana Roo

Great, laid back, island vibe.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
CARTESIANO URBAN WELLNESS CENTER
Puebla

Very cool place, two blocks from the action.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Zócalo Central
Mexico City

Perfect for being in the action, yet quiet and reserved inside

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa Maya
Flores

Beautiful place1

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Natalia Tavera Daza
Natalia
Natalia Tavera Daza
Local specialist in Mexico City | Replied on Dec 22, 2022

Hello George,
So glad to hear about you and your trip!
I'm so happy you enjoyed your bucket list trip through Mexico, received valuable information from your guides, and had a nice rest in the accommodations. Planning the trip with you was very entertaining and I learned a lot! Thank you for all your input and for traveling with us. Hope to see you at the next opportunity!
Happy holidays.
Natalia

Best of Turkey highlights tour!
Turkey | Nov 12 - Nov 17, 2022

P
Ploy U.
Thailand | Reviewed on Nov 24, 2022
We initially planned this trip pre-pandemic and had to postpone until Nov 2022 so it has been a long time coming. Murat, our local specialist, has been very accommodating throughout this whole period and we were finally able to make it happen! Communication and coordination leading up to the start of the trip were only slightly delayed but everything turned out great. The final call(s) to touch base put everyone on the same page and was quite helpful. Our local guide, Onder (Andy), was... Read more

We initially planned this trip pre-pandemic and had to postpone until Nov 2022 so it has been a long time coming. Murat, our local specialist, has been very accommodating throughout this whole period and we were finally able to make it happen! Communication and coordination leading up to the start of the trip were only slightly delayed but everything turned out great. The final call(s) to touch base put everyone on the same page and was quite helpful.

Our local guide, Onder (Andy), was very helpful, informative and friendly. It was wonderful to have a knowledgeable guide show us around different parts of Turkey. He also helped us navigate the (occasionally tricky) streets of Istanbul with ease and had the best tips and advice for every spot we visited.

Our itinerary was quite packed so it depends on the type of traveler you are but overall, we hit the main highlights we wanted to see. Can't wait to go back and explore more of Turkey!

Hotel Review
Georges Hotel
Istanbul

Terrible manager with an attitude. Such a shame because the hotel is in a beautiful historic neighborhood. Please avoid at all costs.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Murat Ornek
Murat
Murat Ornek
Local specialist in Turkey | Replied on Dec 06, 2022

Hi Ploy,
Thanks for this review. It’s great that you guys finally made it.

Best regards,
Murat

Great trip to CR!
Costa Rica | Nov 11 - Nov 22, 2022

D
Dipankar G.
Tracy, CA | Reviewed on Nov 23, 2022
Veronica and her agency provided great service overall. Easy to work with, very responsive, considered our needs and desires and stayed within our budget. The ability to contact her “on the fly” was very reassuring and we utilized it more than once. This was our first experience using kimkim and this agency but definitely won’t be the last! Read more

Veronica and her agency provided great service overall. Easy to work with, very responsive, considered our needs and desires and stayed within our budget. The ability to contact her “on the fly” was very reassuring and we utilized it more than once. This was our first experience using kimkim and this agency but definitely won’t be the last!

Hotel Reviews
Hilton Garden Inn Guanacaste Airport
Liberia

Easy, convenient and close to the airport.

Authenticity & Character
Good upper mid range hotel for transit travelers with late arrivals or early departures
Location
Staff
Cleanliness & Comfort
Parador Nature Resort & Spa
Manuel Antonio

Location location location! The room was lovely as was the food. Great pools. Great staff. Spanish colonial grounds which were well done. The best part of all? Several monkey sightings including eight outside our door. Three sloths in a tree just hanging out. You get the idea.

Authenticity & Character
One thing I would add is the services seem un-advertised. We would have gone in a night walk had we known. We would have asked for the sushi menu if we knew there was one.
Location
Staff
Cleanliness & Comfort
El Establo Mountain Hotel
Monteverde
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arenal Manoa & Hot Springs
Fortuna

Beautiful grounds, big room, great food and what a view of the volcano!

Authenticity & Character
Location
Staff
Very helpful
Cleanliness & Comfort
Local specialist: Veronica Medina
Veronica
Veronica Medina
Local specialist in Costa Rica | Replied on Dec 02, 2022

Dear Gosh Family,

Thank you so much for trusting me with your family vacations!

It makes me so happy to read that you had a great experience! It was my pleasure to make out of this trip a memorable experience:)

Don't forget to share with everybody the PURA VIDA lifestyle!

Veronica

Very good service from peruvian soul and the ...
Peru | Oct 21 - Nov 2, 2022

Aditya
Aditya S.
United Kingdom | Reviewed on Nov 23, 2022

Very good service from peruvian soul and the choice of tour guides. We had an amazing trip to peru bolivia and chile. Only minor issue was type of room provided in uyuni, but was sorted next day once I told Anne about it. I would definitely recommend Kimkim/peruvian soul for journeys to peru and Bolivia.

Local specialist: Anne Godoy
Anne
Anne Godoy
Local specialist in Lima | Replied on Nov 29, 2022

Hello Adi,
Thanks for leaving some nice words, I'm happy you enjoy your time here with us and happy that we could meet! Wish you the best in your future journeys

I can't say enough good things about kimkim
Ireland | Oct 9 - Oct 22, 2022

Mary
Mary K.
Broad Ripple, IN | Reviewed on Nov 23, 2022

I can't say enough good things about kimkim and Dean, our local specialist. We had such a wonderful time. Our accommodations were all lovely and run by helpful, wonderful staff and/or hosts. The suggested lunch stops along the way were always hits. Every suggested stop - Blarney Castle, several spots around Cork, and the rope bridge on the way to Giant's Causeway - was fantastic. I would be thrilled to get to travel with kimkim again. Thank you for all your hard work!

Local specialist: Dean Garrison
Dean
Dean Garrison
Local specialist in Ireland | Replied on Nov 24, 2022

Hi Mary

Thank you for your kind words.

We are delighted to hear you had a great time in Ireland.

We hope to have the chance to welcome you back to our amazing country in the near future.

Kind Regards

Dean

10 days in Mainland Ecuador
Ecuador | Nov 11 - Nov 20, 2022

Minda
Minda H.
Maple Grove, MN | Reviewed on Nov 23, 2022

Lucia put together a trip that hit all the things we wanted to experience. Our guide and driver, Sebastian was terrific. He was a cautious driver and an entertaining, knowledgeable guide. We enjoyed things that weren't on the itinerary, like dropping into his grandfather's bakery for a taste treat. We also enjoyed the interaction with some indigenous communities and checking out local cuisine. Besides being a beautiful country, the people of Ecuador are warm and welcoming.

Local specialist: Lucia Cazar
Lucia
Lucia Cazar
Local specialist in Ecuador | Replied on Nov 23, 2022

Hola Minda, Gary and Nathan!
It is great to read all this :)
I am so glad you had a great time here in Ecuador!
I will share this with Sebastian, I know he will be so happy with this. Thank you so much for trusting us to organize this great adventure. We will be waiting for you to come back, I am sending you a big hug all the way to the US.

Best Regards From the Middle of the World,
Lucia.

Simply amazing
Nepal | Nov 6 - Nov 16, 2022

Julian
Julian O.
United Kingdom | Reviewed on Nov 23, 2022

Simply amazing. Awesome flexibility on planning before departed. Amazing guides. Logistics went like clockwork, even when we decided to change plans on a day. Instant responses from Amanda to any question - hate we time of day! Could not recommend this trip highly enough to anyone. Best tour ever….

Local specialist: Erin Green
Erin
Erin Green
Local specialist in Kathmandu and San Diego | Replied on Dec 20, 2022

Hi Julian! Many thanks for this awesome review. I'm so glad you enjoyed the trip, guides, and that everyone on the ground was there to assist you when you needed it. I hope we get you back to Nepal again one of these days!

The trip was very well organized and if not f...
Turkey | Nov 13 - Nov 21, 2022

G
Guillaume R.
Belgium | Reviewed on Nov 23, 2022
The trip was very well organized and if not for the weather , it would have gone perfectly as planned! We had a delightful honeymoon thanks to Berat and her brother. Read more

The trip was very well organized and if not for the weather , it would have gone perfectly as planned! We had a delightful honeymoon thanks to Berat and her brother.

Hotel Review
Sirkeci Mansion Hotel
Istanbul
Authenticity & Character
Location
Staff
Very kind
Cleanliness & Comfort
Clean
Local specialist: Berat Ornek
Berat
Berat Ornek
Local specialist in Turkey | Replied on Nov 23, 2022

Thanks Guillaume for your positive review.

We hope to see you again in Turkey, so that you can ride the hot air balloon in Cappadocia this time with better luck in terms of good weather.

Best regards,
Berat

Why travelers love kimkim

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