Kimkim Trip Reviews

4.8
Based on 19,326 ratings
Read 19,326 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Mysterious Morocco..!!
Morocco | Dec 22 - Dec 31, 2022

Uma
Uma M.
India | Reviewed on Jan 10, 2023
Going to Morocco was on my bucket list since very long & I finally made it there. Our trip was quite hectic as we wanted to cover as much as possible within our constrained time frame. Our itinerary said "included" for many visits but I wonder why we still had to pay entry fees at some locations even though these excursions were as included..?? Let me give my feedback location wise as follows :- ** Marrakech : Fun city.
We stayed at Sofitel & they did not let us check in till almost...
Read more

Going to Morocco was on my bucket list since very long & I finally made it there. Our trip was quite hectic as we wanted to cover as much as possible within our constrained time frame.

Our itinerary said "included" for many visits but I wonder why we still had to pay entry fees at some locations even though these excursions were as included..??

Let me give my feedback location wise as follows :-

** Marrakech : Fun city.
We stayed at Sofitel & they did not let us check in till almost 3:30pm in the afternoon. Very bad service at the front desk with no consideration for guests. But the location is very good & rooms + breakfast are good.
The Hamaam visit was most terrible - I wonder why the guide chose that particular place..?? The way treatment was done by ladies in hamaam was torturous & you should definitely not send anyone there anymore - please take this up strictly with your guide. Only the massage after hamaam was okay but overall experience, cleanliness, ambience & service was horrible.

** Merzouga : Awesome.
This was the best experience in our entire trip. The camp, food, service, staff, tent accommodation, facilities, camel ride, ATV & 4W drive all were superb. Must consider this for sure.

** Fes : Highly overrated.
Our first accommodation in a Riad but unfortunately we were given the worst room. I even pointed this to the manager when we checked in & he said all rooms are same. Next morning when I peeped into 3/4 other rooms they were far more superior & so were their bathrooms. Honestly a big let down & this should be conveyed to the Riad strictly. The common area was good & food + service was decent but very put off with the room.

Walk through the Imperial City was also just okay & the guide there mostly took us to shops & browsing walk through some streets of the old Medina. Please don't shop here as souvenirs are almost double the price than in Chefchaouen.

** Chefchaouen : Beautiful.
Small & beautiful town on a hill, very clean roads, narrow streets & lovely people. The Riad here was comfortable & service too was nice. A sure town to visit when in Morocco.

** Tangier : Vibrant.
More like a European town with lots to do, a very vibrant city with many things to offer. Cap Spartel is a must visit location here. We stayed at Hilton City Centre which was located perfectly, overall a good property with perfect location as station is just opposite.

** Casablanca : Average
A big city but lot of diversity - the newer areas are good but otherwise just okay. We stayed at Sofitel but did not like the location nor ambience nor rooms of this property. The dinner was good as vegetarian food so was freshly made.

Finally - Morocco is a county one must visit to see the diversity & enjoy the beauty..!!

Hotel Reviews
Hotel Xaluca Dades
Boumalne

Average place to stay as this town was very small. But the restaurant need to improve hygiene & cleanliness standards for sure.

Authenticity & Character
Location
Staff
The service staff in the restaurant.
Cleanliness & Comfort
Sofitel Casablanca Tour Blanche
Casablanca

** Casablanca : Average A big city but lot of diversity - the newer areas are good but otherwise just okay. We stayed at Sofitel but did not like the location nor ambience nor rooms of this property. The dinner was good as vegetarian food so was freshly made.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rooms.
Hilton Garden Inn Tanger City Centre
Tangier

** Tangier : Vibrant. More like a European town with lots to do, a very vibrant city with many things to offer. Cap Spartel is a must visit location here. We stayed at Hilton City Centre which was located perfectly, overall a good property with perfect location as station is just opposite.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lina Ryad & Spa
Chefchaouen

** Chefchaouen : Beautiful. Small & beautiful town on a hill, very clean roads, narrow streets & lovely people. The Riad here was comfortable & service too was nice. A sure town to visit when in Morocco.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Marjana
Fes

** Fes : Highly overrated. Our first accommodation in a Riad but unfortunately we were given the worst room. I even pointed this to the manager when we checked in & he said all rooms are same. Next morning when I peeped into 3/4 other rooms they were far more superior & so were their bathrooms. Honestly a big let down & this should be conveyed to the Riad strictly. The common area was good & food + service was decent but very put off with the room.

Authenticity & Character
Location
Approach.
Staff
Management.
Cleanliness & Comfort
We got the worst room.
Tiziri Luxury Camp
Merzouga

** Merzouga : Awesome. This was the best experience in our entire trip. The camp, food, service, staff, tent accommodation, facilities, camel ride, ATV & 4W drive all were superb. Must consider this for sure.

Authenticity & Character
Everything..!!
Location
Everything..!!
Staff
Very courteous & warmth..!!
Cleanliness & Comfort
Everything..!!
Activity Reviews
Visit Majorelle Gardens
Visit Majorelle Gardens
Morocco

Beautiful gardens with wide variety of plants & trees. Overall a great experience.

Quality of Experience
Guides, Drivers and Staff
Driver Imad is amazing.
Transport
Cleanliness & maintenance of the vehicle.
Half-Day Guided Tour of Marrakech
Half-Day Guided Tour of Marrakech
Marrakesh

The entire experience was amazing & enjoyable. Majorelle Gardens are beautiful.

Quality of Experience
Very knowledgable guide.
Guides, Drivers and Staff
Driver Imad is a star - soft spoken, calm & very helpful.
Transport
Comfortable but a very run down vehicle.
Hammam & Spa Experience Marrakech
Hammam & Spa Experience Marrakech
Morocco

The Hamaam visit was most terrible - I wonder why the guide chose that particular place..?? The way treatment was done by ladies in hamaam was torturous & you should definitely not send anyone there anymore - please take this up strictly with your guide. Only the massage after hamaam was okay but overall experience, cleanliness, ambience & service was horrible.

Quality of Experience
Value for money we paid for vehicle, Riad experience at Fes & Hamaam at Marrakech.
Guides, Drivers and Staff
We enjoyed the entire journey because of our driver Imad so we compromised on the vehicle quality.
Transport
Vehicle was spacious & comfortable but totally run down.
Local specialist: Mohamed El Asely
Mohamed
Mohamed El Asely
Local specialist in Atlas Mountains | Replied on Jan 13, 2023
Hi Uma, Thank you so much for sharing the travel experience you had with our company. We really appreciate the positive side of your feedback and the negative side as well. Your experience means so much to us and we will take all your comments into consideration. We are so sorry to hear about your experience in some hotels. We have been proposing these accommodations for our guests for many years ago and we have never received any negative feedback about them. I have passed on to them your... Read more

Hi Uma,

Thank you so much for sharing the travel experience you had with our company. We really appreciate the positive side of your feedback and the negative side as well. Your experience means so much to us and we will take all your comments into consideration. We are so sorry to hear about your experience in some hotels. We have been proposing these accommodations for our guests for many years ago and we have never received any negative feedback about them. I have passed on to them your feedback and they promised that such situations wouldn't take place again. We have implemented a new communication system for our booking manager to double-check with hotels, transportation suppliers, and tour guides to assure that all the aspects of comfort are provided for our guests before the trip takes place. Concerning the entrance fees, kindly note that we don't include them in the price offer and if you get back to the price proposal sent to you, you will find out all the services included in the price quote.

Thank you for your review and sorry again for the inconvenience:)

Best Wishes,
Mohamed

Great trip to Columbia. I would recommend wor...
Colombia | Dec 23 - Jan 1, 2023

Anastasia
Anastasia A.
Bangor, ME | Reviewed on Jan 10, 2023

Great trip to Columbia. I would recommend working with KimKim!
There were a few minor issues that could be ironed out, but now that I know what to expect & the right questions to ask, I would definitely use this service again ;)

Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Jan 11, 2023

Dear Alley Family,

wow, these are great photos! How nice that you were able to enjoy your Christmas vacation with the family in Colombia! I'm also glad to see and read that you had a good time. Cartagena is always a little chaotic during high season, but it all worked out and you had a great vacation. Thank you for the nice comments and the kind communication!

You are always welcome back here!

Until next time and
Best regards from the whole team!
Michael

A Dream Trip Come True
Chile | Dec 11 - Dec 24, 2022

Sarah
Sarah A.
United Kingdom | Reviewed on Jan 10, 2023
This trip was a dream trip for my mother and I – years in the imagination and the making. I decided to use the services of KimKim because I wanted a local specialist to devise the best possible package for us, and on, the whole, Lorena delivered. In 14 days, we managed to visit the highlights of Chile – Santiago, Valparaiso, Patagonia and Atacama. Most of the tours and tour guides were excellent and went above and beyond what is expected from them. The people were friendly and generous,... Read more

This trip was a dream trip for my mother and I – years in the imagination and the making. I decided to use the services of KimKim because I wanted a local specialist to devise the best possible package for us, and on, the whole, Lorena delivered.

In 14 days, we managed to visit the highlights of Chile – Santiago, Valparaiso, Patagonia and Atacama. Most of the tours and tour guides were excellent and went above and beyond what is expected from them. The people were friendly and generous, the food was delicious and the scenery was breathtaking. We left Chile full of great memories and a desire to come back again.

Our favourite guide is by far Felipe who gave us a brilliant, informative and entertaining tours of both Santiago and Valparaiso. The private dinner at Gloria & Leo’s house was one of our most memorable nights as we bonded over food, politics and music, spending over three hours singing songs by Violeta Parra and Victor Jara.

Visiting Pablo Neruda’s houses La Sebastiana and La Chascona was another highlight of the trip. I would highly recommend these visits for the poet’s fans.

And of course, the amazing places in Patagonia and Atacama are all beautiful and worth visiting. The only place I would have skipped are the Tatio Geysers, which were underwhelming.

There were a few minor issues noted below, which should be addressed to help improve future trips:
(1) Some of the tour guides did not speak any English, which was a problem for my mother. I translated most of the time, but this may pose an issue for someone who does not have a Spanish-speaking companion with them.
(2) The hotel (Big Sur) we were booked at in Puerto Natales was of very poor quality. Having no knowledge of local hotels, we trusted Lorena’s recommendation, but were surprised to find that the hotel, which is only 3 months old, to be more of a hostel/B&B than a proper hotel. We changed our booking on arrival to Costaustralisa, and were partially refunded.
(3) Our trip to Magdalena Island was cancelled last minute without the travel agency making alternative arrangements. I had to find an alternative arrangement myself and ask the agency to book us a different tour!

Apart from these issues, I would give the trip five stars.

Hotel Reviews
Renaissance Santiago Hotel
Santiago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Casa de Don Tomás
San Pedro de Atacama
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Big Sur
Puerto Natales
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Cabo De Hornos
Punta Arenas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Ladera
Providencia
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Day Trip to Viña del Mar & Valparaíso
Day Trip to Viña del Mar & Valparaíso
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Tour of Tatio Geysers
Tour of Tatio Geysers
San Pedro de Atacama

Underwhelming experience. The tour guide was very rude and unhelpful. We missed the sunrise because he was late and quite frankly the whole place was underwhelming. I would skip the tour if I were you :)

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore the Atacama Salt Flats & Lagoons
Explore the Atacama Salt Flats & Lagoons
San Pedro de Atacama
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Valley of the Moon Tour
Valley of the Moon Tour
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
Hidden Baltinache Lagoons - Currently unavailable
Hidden Baltinache Lagoons - Currently unavailable
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
Kayaking in Eberhard Fjord
Kayaking in Eberhard Fjord
Puerto Natales

I did this activity on my birthday - it was my first ever kayaking experience. The instructor, Juan Pablo, was excellent - funny, helpful, informative and good-looking too :)

Quality of Experience
Guides, Drivers and Staff
Transport
Boat Tour to Balmaceda & Serrano Glaciers
Boat Tour to Balmaceda & Serrano Glaciers
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full-Day Tour of Torres del Paine National Park
Full-Day Tour of Torres del Paine National Park
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Penguin Colony on Magdalena Island
Penguin Colony on Magdalena Island
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Explore Punta Arenas
Explore Punta Arenas
Punta Arenas
Quality of Experience
Guides, Drivers and Staff
Transport
Maipo Valley Wine Experience
Maipo Valley Wine Experience
Santiago
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Dinner Experience
Private Dinner Experience
Santiago

This dinner gave us one of our most memorable nights in Chile and possibly our lives. We were generously hosted by Gloria and Leo in their home: they cooked and sang for us, and we bonded over a shared love of music and politics. They made us feel at home in Chile, creating an intimate experience that we will cherish forever.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Santiago City Tour
Santiago City Tour
Santiago
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Jan 10, 2023

Sarah, it was very special planning this trip for you and mom and glad you both enjoyed it. I took notice of your suggestions during the trip and appreciate them. Gloria, Leo and Felipe send their regards and along with our entire team, we wish you both a fantastic year 2023 with more traveling adventures to come!
Best always,
Lorena

Christmas in Costa Rica
Costa Rica | Dec 25 - Dec 30, 2022

Ruth
Ruth M.
Houston, TX | Reviewed on Jan 10, 2023
Pura Vida!
I recently had the pleasure of working with Veronica at Kim Kim Travel Agency to plan my 6 day family vacation to Costa Rica. Planning a vacation is never easy, but Kim Kim made the process incredibly easy for me. We communicated a lot via the website allowing me to get my questions answered easily.
During our five days, we had nothing to worry about. Transportation and activities were all taken care of. In Arenal we did the hot pools and took a beautiful hike around the...
Read more

Pura Vida!
I recently had the pleasure of working with Veronica at Kim Kim Travel Agency to plan my 6 day family vacation to Costa Rica. Planning a vacation is never easy, but Kim Kim made the process incredibly easy for me. We communicated a lot via the website allowing me to get my questions answered easily.
During our five days, we had nothing to worry about. Transportation and activities were all taken care of. In Arenal we did the hot pools and took a beautiful hike around the volcano. We also took incredible photos of the stunning waterfall and got to swim around it . The hanging bridges were also amazing!
We moved on to Manuel Antonio where we went on a private catamaran, snorkeled and swam in the ocean. We went deep sea fishing and also explored the National Park. We saw monkeys, sloths, snakes and many other things native to Costa Rica. The beach and the sunset view was amazing!
I highly recommend Kim Kim, it made my life and trip so much easier!

Hotel Reviews
Hotel San Bada Resort & Spa
Manuel Antonio

The staff was amazing!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Los Lagos Spa & Resort
La Fortuna
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Beds were great!
Activity Reviews
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio National Park Guided Nature Hike
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Catamaran Cruise & Snorkeling/Lunch included
Catamaran Cruise & Snorkeling/Lunch included
Manuel Antonio
Quality of Experience
Guides, Drivers and Staff
Transport
Hanging Bridges, La Fortuna Waterfall & Arenal Volcano Hike
Hanging Bridges, La Fortuna Waterfall & Arenal Volcano Hike
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Veronica Medina
Veronica
Veronica Medina
Local specialist in Costa Rica | Replied on Jan 12, 2023

Hello Ruth!
Thank you so much for this review!
Knowing that you had a memorable time makes me really happy!

Don't forget to share the Pura Vida Lifestyle!!

Veronica

Eduard Was Able to Accommodate Last Minute Changes
Guatemala | Dec 24 - Jan 4, 2023

Li
Li K.
San Francisco, CA | Reviewed on Jan 10, 2023
I especially appreciated that Eduardo was able to make last minute changes for us. Due to the major storm in Dec 2022, our flight from the US to Belize City was delayed one day. Thus, we had to begin our trip on Day 2 of our itinerary, instead of Day 1. Eduardo arranged for us to be picked up a day late, and got us quickly caught up to our Day 2 itinerary, which required him to adjust the pick up time for 3 drivers. Had we booked this trip on our own... we would have had a problem rearranging... Read more

I especially appreciated that Eduardo was able to make last minute changes for us. Due to the major storm in Dec 2022, our flight from the US to Belize City was delayed one day. Thus, we had to begin our trip on Day 2 of our itinerary, instead of Day 1. Eduardo arranged for us to be picked up a day late, and got us quickly caught up to our Day 2 itinerary, which required him to adjust the pick up time for 3 drivers. Had we booked this trip on our own... we would have had a problem rearranging our pick up times. We had Pablo as our guide for the half day bike ride in Antigua and Pablo has a wonderful personality and was patient with our 12 year old. We appreciated having Pablo. Our trip didn't have any hiccups. All the drivers/guides were either on time or early and we had maybe 10 different times/days to meet up. Don't be shy about getting Eduardo's WhatsApp chat info BEFORE you depart for your trip. He'll be super responsive on WhatsApp.

Hotel Reviews
Ramon's Village Resort
San Pedro

This was a nice resort. There was a restaurant onsite, and there's also a pier onsite where you can book any water activities (fishing, snorkeling, scuba diving) when you are there so you don't have to worry about booking months in advance for the activities. We booked a half day fishing trip and a fisherman (Tino) picked us up in a boat and took us to maybe 4 spots to fish. We caught about 15 or 20 fish, and took 4 with us when we left. He gutted the 4 fish and we brought it to the resort restaurant where for $10 per person (there were 3 of us) they cooked the fish, and gave us rice/salad as sides. It was a wonderful experience to eat your own catch. The hotel will pick you up at the ferry and drop you off when you depart. We also rented a golf cart for 3 hours from the hotel to drive around the island. Beware, there were lots of mosquitos in our hotel room though! We had to kill about 3-4 mosquitos each night before we went to bed.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Jan's Hotel
Caye Caulker

Surprisingly, this hotel was simple, yet just right. The beds were comfortable, the shower was strong and the staff was helpful. We got picked up by a staff from the Ferry and he was helpful.

Location
Staff
Cleanliness & Comfort
Hotel San Jorge
Antigua

This one looked okay from the outside, but inside the room, it was really old. Bed was uncomfortable, sheets were clean, but the blanket and bed cover were old and worn. They need to replace all their beds and beddings. The towels were nice though. The location was very convenient. The breakfast was kinda sad. The staff were lovely, but the breakfast was just so so.

Location
Close to downtown.
Staff
Cleanliness & Comfort
They should consider replacing all their beds and bed covers. When you go to a hotel, you just want to sleep comfortably.
Jungle Lodge Tikal
Peten

For some reason, our hotel room did not have hot water. And for the bed, we each got one sheet as the cover. And the windows actually didn't close all the way. It was December and we all had to sleep in our street clothes and I had to use my jacket as my cover. Just make sure you have warm PJs and a warm coat to cover yourself, and probably skip the shower until your next hotel.

Location
Cleanliness & Comfort
Having hot water in the shower. Having a bedcover on the bed, and not just one thin sheet as the cover.
Activity Reviews
Snorkeling Tour in the Belize Barrier Reef and Hol Chan
Snorkeling Tour in the Belize Barrier Reef and Hol Chan
Caye Caulker

This snorkel trip to the Hol Chan departed from Caye Caulker, which was pretty far. I think if the visitors are also saying in San Pedro, then it would be a shorter distance to travel from San Pedro to the Hol Chan reserve for snorkeling.

Quality of Experience
Valley Ride - Bicycle Tour of Antigua's Villages, Farms, and Ruins
Valley Ride - Bicycle Tour of Antigua's Villages, Farms, and Ruins
Antigua

We had a good time on this trip, though it got scary whenever we had to ride on the main roads with many trucks and cars.

Quality of Experience
Guides, Drivers and Staff
Traditional Guatemalan Cooking Class
Traditional Guatemalan Cooking Class
Antigua

This was a shared experience with another couple. We thoroughly enjoyed our cooking and eating experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Antigua Walking Tour
Antigua Walking Tour
Guatemala
Quality of Experience
Guides, Drivers and Staff
The guide, Pablo was very patient and answered my many many questions.
Transport
Transport was via our foot!
Explore Tikal National Park
Explore Tikal National Park
San Ignacio

This was the jewel of the trip. Our guide was super knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Eduardo Celada
Eduardo
Eduardo Celada
Local specialist in Antigua, Guatemala | Replied on Jan 25, 2023

Thank you very much Li,
We are absolutely happy to hear you enjoyed your trip with us. My stuff and I did our best to provide unique experiences in Guatemala and we love to hear that we fulfilled our Target.

We hope you can spread the word with friends and relatives and have more people coming from your side.

Until next time!
Eduardo

The Galapagos Island Vacation
Ecuador | Dec 24 - Dec 29, 2022

Vidya
Vidya M.
Maplewood, NJ | Reviewed on Jan 10, 2023
The booking experience was very seamless and all details has been thought about and planned. Lucia was very responsive and quickly answered our questions. On San Cristobal island our guide was knowledgeable but lacked some patience and often did not respond to our request positively. The hotel Pimampiro was a wonderful place and the hosts very extremely helpful and cordial. They were very accommodative and helped us with small requests and pointed us to information when we needed it .... Read more

The booking experience was very seamless and all details has been thought about and planned. Lucia was very responsive and quickly answered our questions.

On San Cristobal island our guide was knowledgeable but lacked some patience and often did not respond to our request positively. The hotel Pimampiro was a wonderful place and the hosts very extremely helpful and cordial. They were very accommodative and helped us with small requests and pointed us to information when we needed it . Snorkeling experience at Kicker rock was good and boat and the crew were knowledgeable and helpful

The public ferry we took from San Cristobal to Santa Cruz was not the best experience as the boat broke down a few times and it was crowded

Taxi services we used and the restaurants and stores were very good and people were friend and helpful in San Cristobal

The hotel Villa Laguna was good only thing to note is there were no elevators and our room was on the first floor which was ok with us . Hotel was clean and helpful staff. Breakfast was good

Our trip coordinator was good and helpful. The guide and the boat crew who accomplished on our snorkeling to Pinzon island and La Fe were very friendly, knowledgeable , attentive and accommodative . The food was prepared on board and excellent

Our guide and driver to the highlands and beaches were very good

Our only suggestion would be to ensure that The Darwin Research Center is included as part of the itinerary. At least for the 1.5 hours guided tour at the center is worth the visit

Our driver Abdur at Guayaquil airport picked us up and dropped us off at the hotel on the day of arrival and took us back to the airport next day for our flight to the Galapagos. He is very i helpful to navigate the complicated check in process for our flight to the Galapagos.

We definitely recommend using Lucia to book your Galapagos vacation

Hotel Reviews
Hotel Villa Laguna
Puerto Ayora

No Elevators and we were ok but May be an issue with senior Patrons

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Pimampiro
Puerto Baquerizo Moreno
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Wyndham Guayaquil, Puerto Santa Ana
Guayaquil
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Journey to the Santa Cruz Highlands: Witnessing Giant Tortoises in Their Natural Habitat
Journey to the Santa Cruz Highlands: Witnessing Giant Tortoises in Their Natural Habitat
Galapagos Islands
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Exploring The Charles Darwin Research Station (Self Guided)
Exploring The Charles Darwin Research Station (Self Guided)
Galapagos Islands
Quality of Experience
Guides, Drivers and Staff
Transport
Discover Pinzon Island & La Fé
Discover Pinzon Island & La Fé
Puerto Ayora

We had a very nice snorkeling experience . Clear water and lot of marine life

Quality of Experience
Food
Amazing food. Cooked on board and very fresh
Guides, Drivers and Staff
Guide and boat staff were fantastic . They gave us a very nice snorkeling experience
Transport
Cerro Mesa Reserve - Garrapatero Beach
Cerro Mesa Reserve - Garrapatero Beach
Galapagos Islands
Quality of Experience
Guides, Drivers and Staff
Driver didn’t know much about the place or didn’t know English
Transport
Kicker Rock: A Snorkeling Adventure
Kicker Rock: A Snorkeling Adventure
Isla San Cristóbal
Quality of Experience
Food
Food on the boat was ok. I had asked for vegetarian food but there was not much option
Guides, Drivers and Staff
L
Welcome to San Cristóbal Island! Visit the Interpretation Center, Tijeretas Hill, or La Lobería
Welcome to San Cristóbal Island! Visit the Interpretation Center, Tijeretas Hill, or La Lobería
Galapagos Islands

The views were fantastic

Quality of Experience
Food
Food at Rositas was good
Guides, Drivers and Staff
Guide was knowledgeable but we felt he could have been nor accommodating and interactive . He was as knowledgeable
Transport
We took local taxis everywhere. The guide came with us
Local specialist: Lucia Cazar
Lucia
Lucia Cazar
Local specialist in Ecuador | Replied on Jan 19, 2023

Hola Vidya,
It was my pleasure to help you with this amazing trip!
I am really happy everything went as planned :)
Thank you very much for all the details you are giving us this is very helpful so we can keep improving our service!
I will be looking forward to help you plan any other trip you might want to South America!!

Best Regards from the Middle of the World,
Lucia.

Awesome Olman
Costa Rica | Dec 31 - Jan 7, 2023

L
Leslie V.
Elmhurst, IL | Reviewed on Jan 10, 2023
Olman was very patient in working with us as we weren't sure what we wanted from our trip. I appreciated all the information as we were making our choices. Olman had great suggestions on where to stay, what to do, and where to eat. In particular, we loved our stay at The Springs. It was more than we would normally spend, but the resort was worth it. The La Paz Waterfall hiking and rafting excursion were our favorite outings. Our favorite meal was a reservation that Olman made for us in... Read more

Olman was very patient in working with us as we weren't sure what we wanted from our trip. I appreciated all the information as we were making our choices. Olman had great suggestions on where to stay, what to do, and where to eat. In particular, we loved our stay at The Springs. It was more than we would normally spend, but the resort was worth it. The La Paz Waterfall hiking and rafting excursion were our favorite outings. Our favorite meal was a reservation that Olman made for us in San Jose for our New Year's Eve dinner. All of our drivers were attentive to our needs and got us to our destinations safely and in good time. We normally plan our own trips, but I was so thankful to have Olman from KimKim do it for us for Costa Rica. I would definitely recommend this service!

Hotel Reviews
Cala Luna Boutique Hotel & Villas
Guanacaste

This hotel was a great choice for our family because of the 2-bedroom villa with private pool. We even had monkeys swing by as we were swimming! But the vibe wasn't quite our speed. We didn't take advantage of the wellness opportunities and the food wasn't very family friendly. It might have just been a hard transition coming here after our favorite resort in Arenal.

Authenticity & Character
Location
On the beach, walking distance to town
Staff
Cleanliness & Comfort
The Springs Resort & Spa at Arenal
La Fortuna

Worth the splurge! The staff was amazing - don't miss the welcome tour. The grounds are amazing. Rooms were lovely and the breakfast buffet was so good. The views are crazy beautiful. We wish we would have stayed here longer.

Authenticity & Character
Beautiful grounds/furnishings
Location
The view!
Staff
Ready to answer any question and make the stay more enjoyable
Cleanliness & Comfort
Very spacious room even though we were staying as a family of four, it didn't feel cramped
Park Inn San José by Radisson
San José

The people at the front desk were the best part. Very helpful in calling taxis, exchanging money and answering our questions. Room was clean and comfortable, the food at the hotel was good. Only four stars because the fire alarm went off at five in the morning and the pool was cold.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Kayak & Snorkel Tour in Tamarindo Bay
Kayak & Snorkel Tour in Tamarindo Bay
Tamarindo

I missed this trip because I became ill in Tamarindo and unfortunately they were unable to reschedule us. My husband and kids went and enjoyed their time. The guide was fantastic. As far as snorkeling goes, they didn't see many fish, but they enjoyed the kayak ride.

Whitewater Rafting on the Balsa River Class II & III
Whitewater Rafting on the Balsa River Class II & III
Arenal/La Fortuna

It was a bit farther to raft then the information we were given suggested, but even so, I would recommend this trip. Guides were experienced and helpful and it was just the right amount of thrills for our family. The even took us to a spot where we could jump off a small cliff into the water.

San José - Arenal - Visit to La Paz Waterfall & Gardens
San José - Arenal - Visit to La Paz Waterfall & Gardens
Costa Rica

Beautiful place! We loved walking the trails and seeing the waterfalls and the animals. Food was very good for lunch, too.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on Jan 10, 2023

Hello Leslie,

Thanks for your excellent review.
I am so glad to know you had a terrific time in the tropics.

The hotels you stayed at and the activities you enjoyed are all top-notch for families.

Let's hope you will visit our country again to continue exploring great destinations.

Pura Vida!
Olman

Great times in Ecuador!
Ecuador | Dec 31 - Jan 8, 2023

Jessica
Jessica G.
South Salt Lake, UT | Reviewed on Jan 09, 2023
We had a wonderful experience in Ecuador with Kimkim. Our guide Sebastian was simply wonderful: warm, helpful, and knowledgable. Our driver, Guillermo was excellent and very sweet. Lucia helped us plan a wonderful a trip. We will definitely use them again! Read more

We had a wonderful experience in Ecuador with Kimkim. Our guide Sebastian was simply wonderful: warm, helpful, and knowledgable. Our driver, Guillermo was excellent and very sweet. Lucia helped us plan a wonderful a trip. We will definitely use them again!

Hotel Review
Termas de Papallacta
Papallacta

This hotel was like an oasis. It felt like a special escape in the tops of the mountains!

Authenticity & Character
Charming casitas with fireplaces surrounding hot springs
Location
It's at 11,000 feet in the Andes!
Staff
Cleanliness & Comfort
Local specialist: Lucia Cazar
Lucia
Lucia Cazar
Local specialist in Ecuador | Replied on Jan 16, 2023

Hola Jessica!
It was amazing to have you and your family with us in Ecuador!
Sebastian told me he had so much fun with you guys, thank you for that!
I am really happy everything went as expected and of course, we will be happy to have you with us again! South America is huge I hope you can visit Peru, Chile, and Argentina which are the countries we can help you with!
Warm Regards to all the Guynn Family!!
See you soon,
Lucia.

Trip of a Lifetime
Italy | Dec 22 - Dec 30, 2022

L
Lauren C.
Dallas, TX | Reviewed on Jan 09, 2023
We are so glad we made our trip arrangements through kimkim! While we had some ideas about where to go and what to do while in Italy, we had no idea where to begin. Chiara from Storywalker filled in all the details - and it worked out beautifully! The hotels were lovely, the drivers who got us to and from our planes, trains and hotels were always courteous and on time and the tours could not have been better. (Many thanks to Luciana who guided us through the Vatican, Suzanna through the... Read more

We are so glad we made our trip arrangements through kimkim! While we had some ideas about where to go and what to do while in Italy, we had no idea where to begin. Chiara from Storywalker filled in all the details - and it worked out beautifully! The hotels were lovely, the drivers who got us to and from our planes, trains and hotels were always courteous and on time and the tours could not have been better. (Many thanks to Luciana who guided us through the Vatican, Suzanna through the Colosseum and Roman Forum, Marta to the Appian Way and the Catacombs of St. Callixtus, Catia in Assisi, Tommaso to the Tuscan countryside and Sylvia through the museums of Florence!) Chiara responded to every message and request I sent during the planning phase and, along with her teammate Jessica, were available and responsive while we were in Italy.
Our days in Rome, Assisi and Florence were the perfect blend of history, faith, art and natural beauty we had hoped for. We would not hesitate to work with kimkim again.

Hotel Reviews
Hotel Berchielli
Florence

Terrific location away from the Christmas crowd. Beautiful view. Clean and comfortable with a helpful staff.

Authenticity & Character
Lovely accessible community patio, great view, modern conveniences in a historic location.
Location
Within walking distance to the Duomo, Uffizi and Academia. Set on the Arno River with a beautiful view of the bridges.
Staff
Friendly and helpful. Breakfast staff made sure we had everything we wanted.
Cleanliness & Comfort
Very clean and comfortable!
Il Palazzo
Assisi

Great location near the Basilica of San Francesco. Clean room, delicious breakfast, friendly and helpful staff.

Authenticity & Character
Modern accommodations in a historic building. Loved the view from our room!
Location
About halfway between the main square and the Basilica. Quiet, even during the busy Christmas season.
Staff
So friendly and helpful!
Cleanliness & Comfort
Roomy bathroom, comfy bed - great place to rest!
Hotel Dei Mellini
Rome

Perfect location, clean and comfortable, excellent breakfast, friendly and helpful service.

Authenticity & Character
Quaint but not too small. Quiet street with residences and small businesses.
Location
Walking distance to the Vatican and other historical sites (Spanish Steps, Trevi Fountain, etc.)
Staff
Helpful and friendly - answered all of our touristy questions with a smile.
Cleanliness & Comfort
Slept great, felt safe.
Activity Reviews
Assisi Private Walking Tour including St. Francis Basilica with Giotto frescos
Assisi Private Walking Tour including St. Francis Basilica with Giotto frescos
Italy

Catia met us on time in the designated location. She taught us so much about Assisi and the region, and showed us the beautiful sites. Although she could not go into the Basilica with us due to the Christmas holiday, she prepared us well. She even gave us recommendations on other places to see in the area.

Quality of Experience
Guides, Drivers and Staff
Transport
Free afternoon in Assisi
Free afternoon in Assisi
Assisi

We loved exploring Assisi. What a beautiful, spiritual place. We did not expect the crowd, but it was wonderful seeing people enjoying the Christmas displays.

Quality of Experience
Loved the character and spirituality of this charming place!
Guides, Drivers and Staff
Knowledgeable, friendly and helpful.
Transport
Train from Rome to Assisi. Easy and restful. So glad to have been driven up into Assisi!
San Callisto and walk through the Appian Way
San Callisto and walk through the Appian Way
Rome

This came about because of a last minute scheduling change, and was a real bonus! Interesting history and beautiful site.

Quality of Experience
A wonderful learning experience.
Guides, Drivers and Staff
Marta taught us so much we did not know about the Appian Way and history of Rome. She gave us the important background information before we joined the guide for the Catacomb tour.
Private Colosseum Tour Including Roman Forum
Private Colosseum Tour Including Roman Forum
Rome

An amazing walk through history with an exceptional guide.

Quality of Experience
Guides, Drivers and Staff
Suzanna met us right on time in the planned location. She was so knowledgeable and personable! We very much enjoyed our time with her and learned so much!
Highlights of the Vatican & Sistine Chapel Tour
Highlights of the Vatican & Sistine Chapel Tour
Italy

Very crowded at Christmas time, but our guide Luciana did a beautiful job and kept us moving.

Quality of Experience
As lifelong Catholic, the Vatican has been on our bucket list for years. So much beauty, and such a great education. Our tour ended just in time for us to participate in 5:00 Mass.
Guides, Drivers and Staff
Luciana was a pro! The museum could have been overwhelming but she showed us the highlights and answered our questions.
Local specialist: Chiara Donati
Chiara
Chiara Donati
Local specialist in Perugia | Replied on Jan 10, 2023

Dear Lauren, thank you very much for taking time in reviewing us and your experience.
It was a great pleasure to assist you with your trip through Rome, Assisi and Florence! Thank you again and Arrivederci!

Golden Triangle - India Trip was 10/10
India | Jan 1 - Jan 5, 2023

Meghan
Meghan F.
Ithaca, NY | Reviewed on Jan 09, 2023
Our trip to India in the Golden Triangle (Delhi, Agra, and Jaipur) was amazing. Leading up to and throughout the trip, our local specialist Ravi Tickoo was attentive and friendly. He answered right away whenever we had a question and helped us plan a trip perfectly catered to our group. Our tour guide, Ajay Gupta, was the best! He was knowledgeable, flexible to our needs and wants throughout the trip, and all around fun to be around. I would recommend kimkim to anyone and can't wait to plan... Read more

Our trip to India in the Golden Triangle (Delhi, Agra, and Jaipur) was amazing. Leading up to and throughout the trip, our local specialist Ravi Tickoo was attentive and friendly. He answered right away whenever we had a question and helped us plan a trip perfectly catered to our group. Our tour guide, Ajay Gupta, was the best! He was knowledgeable, flexible to our needs and wants throughout the trip, and all around fun to be around. I would recommend kimkim to anyone and can't wait to plan my next trip through them.

Hotel Reviews
Royal Heritage Haveli
Khatipura, Jaipur, Rajasthan
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Taj Hotel & Convention Centre, Agra
Agra
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Oberoi Delhi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Jaipur - Delhi - Departure
Jaipur - Delhi - Departure
New Delhi International Airport (DEL)

Three of us left earlier than the rest of our group, and the travel from Jaipur to Delhi for our flight was a little weird. Our driver stopped at one point at a rest stop, but then did not return to the car for half an hour. We had no way to contact him or find him which was off-putting. He eventually came back to the car and the rest of the drive was smooth.

Quality of Experience
Guides, Drivers and Staff
Transport
Jaipur Sightseeing Tour + Village jeep ride
Jaipur Sightseeing Tour + Village jeep ride
Jaipur
Quality of Experience
Guides, Drivers and Staff
Transport
Agra - Jaipur
Agra - Jaipur
Jaipur
Quality of Experience
Guides, Drivers and Staff
Transport
Old Delhi Sightseeing - Agra
Old Delhi Sightseeing - Agra
Agra
Quality of Experience
Guides, Drivers and Staff
Transport
Arrival - Delhi
Arrival - Delhi
Delhi
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ravi Tickoo
Ravi
Ravi Tickoo
Local specialist in New Delhi | Replied on Jan 10, 2023

Dear Meghan,
Thank you for your kind appreciation. You are so generous in making such a wonderful review. I am glad to know that you enjoyed your India trip.
We hope that we will receive the opportunity to serve your India tour again!!!
Regards
Ravi

Everyone Should Visit Chile
Chile | Dec 26 - Jan 8, 2023

A
Allison G.
Agoura, CA | Reviewed on Jan 09, 2023
We loved our visit to Chile. We had fantastic guides throughout, but extra kudos to Agustin at Zenit Travel in Pucon, and his colleagues Gonzalo and Carlos. Gonzalo took us on a rafting trip in the Liucura River, where my son was able to fish and also had the opportunity to learn how to row the raft. Carlos went above a beyond - taking us a fantastic hike to Sanctuario El Cani, and thermal baths, but also helping us when we needed to change our plans a bit. Cannot recommend Zenit Travel... Read more

We loved our visit to Chile. We had fantastic guides throughout, but extra kudos to Agustin at Zenit Travel in Pucon, and his colleagues Gonzalo and Carlos. Gonzalo took us on a rafting trip in the Liucura River, where my son was able to fish and also had the opportunity to learn how to row the raft. Carlos went above a beyond - taking us a fantastic hike to Sanctuario El Cani, and thermal baths, but also helping us when we needed to change our plans a bit. Cannot recommend Zenit Travel more.

As well, the guides in San Pedro de Atacama were fantastic, particularly Diego (full-day tour of Altiplanico) and Victor (Tatio Geysers). We also really enjoyed our trekking experience in Torres Del Paine with Juan Pablo. Truly, all of the guides were great - I could mention everyone.

Finally, everything happened on schedule and as described. We were picked up in the documented timeframe and we were on time for all of our flights. There was always someone waiting for us an the airport, and excellent communication via WhatsApp from the tour operators. We always felt like we were in good hands.

The hotels were also great, with a special mention to the Altiplanico Hotel in Puerto Natales. The food was incredible and the architecture of the hotel is really interesting and cool. But all of the hotels were comfortable, clean, and had friendly staff.

Hotel Reviews
Hotel Pucon Green Park
Pucon

This is a very family-friendly hotel; it actually seemed to be mostly Chilean families on vacation (which was a positive for us). It was a beautiful pool and green area. It is a bit outside of the center of Pucon, but it is a quick cab ride or slightly longer walk.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Altiplanico Puerto Natales
Natales

We loved this hotel. It is not in the middle of Puerto Natales, but it is a short cab ride away, and has an awesome restaurant. The bathroom floors are heated and there is a heated towel rack as well - this felt luxurious after trekking in Torres Del Paine or seeing glaciers.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Our Habitas Atacama
San Pedro de Atacama

This hotel is great; the only potential drawback is that it is a ten minute walk from most of the shops and restaurants in San Pedro.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Plaza San Francisco
Santiago

This was a great hotel that is in the very center of the city.

Authenticity & Character
Location
Close to Cerro Santa Lucia and markets; walking distance to Bellavista.
Staff
Cleanliness & Comfort
Activity Reviews
Evening Astronomy Tour
Evening Astronomy Tour
San Pedro de Atacama

The guides were fantastic and we were able to see a number of stars, planets, and other space things. Great explanations were given, and it was nice to have some snacks available. It was also close to the hotel, which was good considering it was a late night and we had a child with us. So not having to do a long drive was a bonus.

Quality of Experience
Guides, Drivers and Staff
Transport
San Pedro de Atacama: Moon Valley and Death Valley Excursion
San Pedro de Atacama: Moon Valley and Death Valley Excursion
San Pedro de Atacama

This was a great introduction to some of the landscapes around San Pedro. It was also a good way to squeeze in a tour on a travel day, as it left later in the afternoon.

Quality of Experience
Guides, Drivers and Staff
Transport
Hiking the great dune.
Half day City Tour Santiago de Chile (Parks)
Half day City Tour Santiago de Chile (Parks)
Santiago

This was a kid-friendly way to learn some of the history of Santiago while also climbing around and enjoying the outdoors. We particularly liked Cerro Santa Lucia and Cerro San Cristobal, but the Bicentennial Park in Vitacura was also beautiful, and an interesting contrast between older and newer parks.

Quality of Experience
Food
We didn't have food, so n/a.
Guides, Drivers and Staff
Transport
Local specialist: Leandro Zamprogno
Leandro
Leandro Zamprogno
Local specialist in CORDOBA | Replied on Feb 06, 2023

Dear Allison and family :)

I am glad you had a wonderful time in Chile! Thank you very much for this lovely full review, this helps us to continue improving day by day.

It was a pleasure planning this trip with you and it makes me very happy to know that everything was to your liking.
I look forward to working with you again soon!

All the best,

Brought my dream trip to Egypt to life with flawless execution!
Egypt | Dec 27 - Jan 8, 2023

Darion
Darion L.
Los Angeles, CA | Reviewed on Jan 09, 2023
D&B made our dream trip to Egypt easy and INCREDIBLE! They found us the best guides, hotels that matched our budget and preferences, and even got us on our dream cruise down the Nile. They stayed in touch through our whole trip, from airport transfers to hotels to where to eat. We had the best time ever and it honestly exceeded our expectations. Thanks Sharif for making Egypt easy and wonderful for us! Read more

D&B made our dream trip to Egypt easy and INCREDIBLE! They found us the best guides, hotels that matched our budget and preferences, and even got us on our dream cruise down the Nile. They stayed in touch through our whole trip, from airport transfers to hotels to where to eat. We had the best time ever and it honestly exceeded our expectations. Thanks Sharif for making Egypt easy and wonderful for us!

Activity Review
Tour to Giza Pyramids, Memphis & Saqqara
Tour to Giza Pyramids, Memphis & Saqqara
Cairo

Lina our guide was incredible at showing us the sights and telling us the known history of the pyramids.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sherif Khalil
Sherif
Sherif Khalil
Local specialist in Egypt | Replied on Jan 09, 2023

Thanks Darion for your nice words.

It was a great pleasure meeting you in Cairo

Looking forward to your next trip with us.

Best,
Sherif

Incredible trip!!! Can’t wait to book the nex...
Costa Rica | Apr 22 - Apr 29, 2022

Blaire
Blaire W.
Lexington-Fayette, KY | Reviewed on Jan 09, 2023
Incredible trip!!! Can’t wait to book the next with Kim Kim. My husband and I were a bit worried booking online but Yuliana did an incredible job. Read more

Incredible trip!!! Can’t wait to book the next with Kim Kim. My husband and I were a bit worried booking online but Yuliana did an incredible job.

Hotel Reviews
Hotel Los Lagos Spa & Resort
La Fortuna
Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Establo Mountain Hotel
Monteverde
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Bosque del Mar
Playa Hermosa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sky Tram & Sky Trek Adventure in Monteverde Cloud Forest
Sky Tram & Sky Trek Adventure in Monteverde Cloud Forest
Monteverde
Transport
Monteverde Cloud Forest Reserve Guided Hike
Monteverde Cloud Forest Reserve Guided Hike
Monteverde
Coffee & Chocolate Tour in Monteverde
Coffee & Chocolate Tour in Monteverde
Monteverde
Catamaran Sailing Excursion
Catamaran Sailing Excursion
Costa Rica

This was my favorite part of the whole trip

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Rafting Balsa River Class III & IV
Rafting Balsa River Class III & IV
Arenal/La Fortuna
Guided Hike in Arenal Volcano Park 1968
Guided Hike in Arenal Volcano Park 1968
Arenal/La Fortuna
Transport
Local specialist: Yuliana Valverde
Yuliana
Yuliana Valverde
Local specialist in San José, Costa Rica | Replied on Jan 09, 2023

Hi Blaire,
I hope you are well.
Thank you for your time and leave us this beautiful review.
It was my pleasure assisting you during this time, I hope you could visit Costa Rica in the future and could explore many other nice places.
Best,
Yuliana

Great experience with room for improvement
Portugal | Dec 23 - Jan 4, 2023

V
Vivien T.
Fremont, CA | Reviewed on Jan 09, 2023
This is the 2nd time we used the kimkim platform to plan/book our trip in Europe given our amazing experience on the first one in Italy. This time we worked with the Pedro and Joao to plan our trip in Portugal and the experience did not disappoint! During the entire process (from planning to the actual trip), they took care of us very well in terms of transportation, airport pickup/drop off in odd hours, staying in touch throughout to answer questions, accommodating our last minute... Read more

This is the 2nd time we used the kimkim platform to plan/book our trip in Europe given our amazing experience on the first one in Italy. This time we worked with the Pedro and Joao to plan our trip in Portugal and the experience did not disappoint!

During the entire process (from planning to the actual trip), they took care of us very well in terms of transportation, airport pickup/drop off in odd hours, staying in touch throughout to answer questions, accommodating our last minute requests on visiting places etc. The crew was friendly, very responsive, and plainly excellent customer service.

We had a bunch of tours and activities planned at various cities we visited (Lisbon, Évora, Porto, Cascais), All the tour guides were knowledgeable, professional, speak excellent English, and fun. Especially we want to thank our Lisbon guide Ricky who gave us the tour in pouring rain without an umbrella fully demonstrated his professionalism and love of the city!

Our trip would have been perfect if the “Gastronomic Experience” in Porto was actually about food. It turned out to be another wine tasting tour and a gift buying stop for jam. With another wine cellar visit at Sandeman (I’d recommend to skip if you are visiting Pachuca also with a nice lunch the next day) in the afternoon, we ended up tasting 12 glasses in 1 day pp and left the kids hungry and bored. Porto is a beautiful city, but I wish they have more to offer for kids or family-friendly activities for those who don’t drink wine.

Overall, the trip was memorable for us but with room for improvements. The best of the best was the NYE fireworks, the seafood, the walking tours, and the wine (for the adults). Thank you the team at Kimkim and Across Portugal for bringing us this great trip!

Hotel Reviews
M'AR De AR Muralhas
Evora
Authenticity & Character
Location
Staff
Cleanliness & Comfort
NH Hotel Porto Jardim
Porto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
H10 Duque de Loule
Lisboa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Cascais Miragem
Cascais
Location
Staff
Cleanliness & Comfort
Activity Reviews
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Portugal
Authentic Small Group Portuguese Cooking Class in Lisbon
Authentic Small Group Portuguese Cooking Class in Lisbon
Portugal
Step Back in Time with a Private Guided Tour of Évora and the Bones Chapel!
Step Back in Time with a Private Guided Tour of Évora and the Bones Chapel!
Portugal
The Flavors of Port Wine - Sip & Discover
The Flavors of Port Wine - Sip & Discover
Porto
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Lisbon
Exploring Lisbon's Riverside on a E-Bike Adventure to Belém
Exploring Lisbon's Riverside on a E-Bike Adventure to Belém
Lisbon
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Portugal
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Scenic Voyage along the Douro River aboard an Exclusive Boat
Scenic Voyage along the Douro River aboard an Exclusive Boat
Portugal

On a rainy day, not worth it

Quality of Experience
Guides, Drivers and Staff
Transport
Exploring Porto's Rich History on an Exclusive Gastronomic Tour Through Time
Exploring Porto's Rich History on an Exclusive Gastronomic Tour Through Time
Porto

This is a wine tasting tour without much food to enjoy. We didn’t not try any Portugal delicacies as advertised.

Quality of Experience
Guides, Drivers and Staff
Lisbon's Historic Odyssey on a Private Walking Tour
Lisbon's Historic Odyssey on a Private Walking Tour
Lisbon

We had the trip in pouring rain so didn’t enjoy as much. But our tour guide was excellent!

Quality of Experience
Guides, Drivers and Staff
Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Jan 10, 2023

Hey Vivien,
Thank you for getting back to us with your positive review and with the improvement suggestions - we are very happy to hear that you had a memorable trip!
We have already taken the due diligencies to improve the gastronomic experience in Porto.
Thank you once again for trusting our services and for being part of our history.
Sincerely,
Pedro & João

Our family trip to Colombia was amazing thank...
Colombia | Dec 28 - Jan 7, 2023

Ivana
Ivana B.
Bulgaria | Reviewed on Jan 09, 2023
Our family trip to Colombia was amazing thanks to Margoth, Felipe and all team of Aracanto. Our guides - Nicole, Omar, Alba and Aura were great - knowledgeable and supportive all the time. All places that we visited - Bogota, Pereira, Salento, Cocora valley, Medellin and Cartagena were each very interesting and unforgettable. If someone is planning a trip to Colombia I can assure you that Aracanto will make your journey safe, promising and amazing ! Read more

Our family trip to Colombia was amazing thanks to Margoth, Felipe and all team of Aracanto. Our guides - Nicole, Omar, Alba and Aura were great - knowledgeable and supportive all the time. All places that we visited - Bogota, Pereira, Salento, Cocora valley, Medellin and Cartagena were each very interesting and unforgettable. If someone is planning a trip to Colombia I can assure you that Aracanto will make your journey safe, promising and amazing !

Hotel Reviews
Movich Hotel de Pereira
Pereira
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sites
Medellin
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Residence Inn Bogotá
Bogotá
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Nacar Hotel Cartagena, Curio Collection by Hilton
Cartagena
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Depart Colombia
Depart Colombia
Colombia
Quality of Experience
Guides, Drivers and Staff
Transport
Short Chocolate making Workshop for Children
Short Chocolate making Workshop for Children
Cartagena
Drums and Music Workshop
Drums and Music Workshop
Cartagena
Quality of Experience
Guides, Drivers and Staff
Transport
Half Day City Tour of Cartagena Highlights
Half Day City Tour of Cartagena Highlights
Cartagena
Quality of Experience
Guides, Drivers and Staff
Transport
Guatape and El Peñol Tour & Airport Transfer: {{start_location}} to {{end_location}}
Guatape and El Peñol Tour & Airport Transfer: {{start_location}} to {{end_location}}
Colombia
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day City Tour of Medellin (with 80s and 90s History)
Full Day City Tour of Medellin (with 80s and 90s History)
Medellín
Quality of Experience
Guides, Drivers and Staff
Alba was amazing
Transport
New Year's Eve at The Movich Hotel
New Year's Eve at The Movich Hotel
Pereira
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cocora Valley,  Salento, & Coffee Farm Visit
Cocora Valley,  Salento, & Coffee Farm Visit
Colombia
Quality of Experience
Guides, Drivers and Staff
Transport
Highlights of Bogotá City Tour (with Gold Museum, Local Market and Monserrate Hill)
Highlights of Bogotá City Tour (with Gold Museum, Local Market and Monserrate Hill)
Bogotá
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Margoth Rico
Margoth
Margoth Rico
Local specialist in Bogota | Replied on Jan 09, 2023

Hola Querida Ivana!
Thank you so much for your review and for visiting our country with such an amazing attitude and with your beautiful family and amazing group of friends! All our guides spoke highly of you and were so happy as well to learn from your culture and country, and even some local dancing ;)
Thank you for taking the time to write this review and sending you my very Best Wishes! And please stay in touch in case you ever visit Colombia again! It has been a pleasure meeting you all!

Hasta pronto y Muchas Gracias,
Margoth

7 day Morroco road trip
Morocco | Dec 26 - Jan 1, 2023

M
MARISA D.
the Philippines | Reviewed on Jan 09, 2023

Abdellah and Said were very helpful. They would respond quickly when we have a question or concern. The guide in Fez, Hindi, was quite good and we enjoyed his tour.
All the sights were beautiful. Morrocco is a beautiful country. The dessert in Merzouga was memorable but too long to get to.
The tour itself was very tiring being on the road for so long. On hindsight, I should have just stayed in Marrakesh and Fez and do day tours rather that a 7 day road trip.
I believe there’s an option for this., which I should have taken instead.

Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Jan 10, 2023
Hi Marisa, Thank you so much for sharing your feedback with us, it's highly appreciated. We really love hearing from our customers that they enjoyed their trips with us and we’re always looking for ways to improve our services. Our staff always do their best to provide the best possible service to our guests and live up to their expectations. We are, however, sorry to hear that your trip was very tiring, we always provide our guests with all the options possible beforehand and give them... Read more

Hi Marisa,

Thank you so much for sharing your feedback with us, it's highly appreciated.

We really love hearing from our customers that they enjoyed their trips with us and we’re always looking for ways to improve our services. Our staff always do their best to provide the best possible service to our guests and live up to their expectations.

We are, however, sorry to hear that your trip was very tiring, we always provide our guests with all the options possible beforehand and give them the distances between locations to make them aware of all the details of their journey until they are fully satisfied with the trip plan suggested and this commitment was reflected on our conversation.

Sorry again for any inconvenience and looking forward to having you again in our country.

Best Wishes,
Abdellah

Sherif is incredible. His knowledge of the co...
Egypt | Dec 27 - Jan 8, 2023

Samantha
Samantha J.
India | Reviewed on Jan 09, 2023
Sherif is incredible. His knowledge of the country, responsiveness and dedication to quality service is unparalleled. Read more

Sherif is incredible. His knowledge of the country, responsiveness and dedication to quality service is unparalleled.

Activity Review
Nile Cruise from Luxor to Aswan- East Bank- Overnight in Luxor
Nile Cruise from Luxor to Aswan- East Bank- Overnight in Luxor
Luxor
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Sherif Khalil
Sherif
Sherif Khalil
Local specialist in Egypt | Replied on Jan 09, 2023

Thanks Samantha, I had the pleasure meeting you in person and looking forward to more and more trips.

Best,
Sherif

Unique Vacation Planning Platform
Spain | Dec 18 - Dec 28, 2022

S
Samuel B.
Singapore | Reviewed on Jan 09, 2023
The platform KimKim provided was to me very useful and effective in putting together a personalised trip plan to a destination which I did not do much research into beforehand. It allowed me to choose the exact elements of what we wanted to see and do, and not just take an entire pre-determined package; but saved me the trouble of communication with tens of tour companies, hotels and transport and ticketing services. I just paid one single bill for it all, and though I did not do an... Read more

The platform KimKim provided was to me very useful and effective in putting together a personalised trip plan to a destination which I did not do much research into beforehand. It allowed me to choose the exact elements of what we wanted to see and do, and not just take an entire pre-determined package; but saved me the trouble of communication with tens of tour companies, hotels and transport and ticketing services. I just paid one single bill for it all, and though I did not do an exhaustive comparison, I don't believe the prices were unreasonably higher.

Yuri who assisted my booking from start to finish was informative and helpful. The mix-up on one particular day's tour that occurred was addressed by him promptly and responsibly, and a generous compensation was subsequently offered by KimKim for the inconvenience caused.

Overall I was happy with the experience and would consider using Kimkim again

Hotel Review
Leonardo Hotel Barcelona Las Ramblas
Barcelona

Our family of 4 had 2 rooms at this hotel, of which one was just a poorly laid out and positioned room which though was unsatisfactory, in itself would not be a fair overall reflection of the hotel. But we had a case of bed bugs in the other room which is unacceptable. The hotel did immediately provide a change of room with out question when we complained. But the ease of their response only made us believe bed bugs is a prevalent problem they have,

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist:
Yuri
Yuri I.
Amsterdam, Netherlands | Replied on Jan 10, 2023

Samuel, thank you so much for your review. Really happy that you had fun on your trip to Spain. And thank you for sharing information about the hotel. We take them very seriously. I have disabled this hotel at our platform.

Recommending KimKim
Finland | Jan 2 - Jan 7, 2023

E
Erin K.
Switzerland | Reviewed on Jan 09, 2023
Wonderful trip. Amazing organization. Friendly service. Aurelie from KimKim was a great contact who helped us throughout. Thank you! Read more

Wonderful trip. Amazing organization. Friendly service. Aurelie from KimKim was a great contact who helped us throughout. Thank you!

Hotel Reviews
Hotel Aakenus
Rovaniemi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Santa's Igloos Arctic Circle
Rovaniemi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Aurelie Dhuit

One of a kind excellent trip to Thailand.
Thailand | Dec 27 - Jan 8, 2023

S
Susan E.
Thailand | Reviewed on Jan 09, 2023
The planning of the trip with Ashley was superb and very easy. Ashley was responsive to all of our questions. Our local guides (Lee in Chiang Mai/Chiang Rai area) and Tar (in and around Bangkok) were excellent. The guides were very knowledgeable of Thai history and very solicitous to our needs. They reacted well to slight changes we made in our itineraries (less shopping and more museum/sites). The boat ride on the Mekong River at the Golden Triangle, Thai Cooking Class in Bangkok, and... Read more

The planning of the trip with Ashley was superb and very easy. Ashley was responsive to all of our questions. Our local guides (Lee in Chiang Mai/Chiang Rai area) and Tar (in and around Bangkok) were excellent. The guides were very knowledgeable of Thai history and very solicitous to our needs. They reacted well to slight changes we made in our itineraries (less shopping and more museum/sites). The boat ride on the Mekong River at the Golden Triangle, Thai Cooking Class in Bangkok, and the Floating Market (near Bangkok) were the highlights of the trip for me.

Hotel Reviews
True Siam Rangnam Hotel
Phayathai, Rajthevee, Province

The True Siam Hotel is located in central Bangkok in a safe neighborhood with many restaurants nearby. It is a traditional, wooden structure that is very beautiful throughout. While traditional, the hotel offers many modern amenities. However their wifi was merely adequate. Hopefully this will improve soon.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
De Charme Hotel
Amphoe Muang, Si Phum, Chiang Mai

The DeCharme Hotel is a downtown Chiang Mai hotel close to everything! It was very clean and the employees were very service oriented. The breakfast buffet was good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Ashley Nguyen
Ashley
Ashley Nguyen
Local specialist in Hanoi | Replied on Jan 09, 2023

Dear Susan,
Thank you so much for taking the time to share with me and my team your lovely experiences in Thailand. I am very glad that you came home with great memories. It was a pleasure for us to be a part of your trip.
Thank you again for choosing Realistic Asia and hope to see you again in other Indochina countries in future.
Best wishes!
Ashley

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.