Kimkim Trip Reviews

4.8
Based on 14,326 ratings
Read 14,326 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Smith Family Trip to Spain-2024
Spain | Jun 15 - Jun 25, 2024

S
Steve S.
Pottstown, PA | Reviewed on Jun 26, 2024
Our entire trip of Spain was organized, planned, and executed perfectly. Beatrice was phenomenal from the very start. We enjoyed all of our stays in Malaga, Nerja, Grenada, and Madrid. The hotels were luxurious, centrally located, and staffed with wonderful people. Each and every excursion, we met amazing, knowledgeable guides, who were friendly and passionate about their towns, and country. From Alejandro and Alphonso in Malaga, to Marta, Nacho, Manuel and Jose in Grenada to Alphonso... Read more

Our entire trip of Spain was organized, planned, and executed perfectly. Beatrice was phenomenal from the very start. We enjoyed all of our stays in Malaga, Nerja, Grenada, and Madrid. The hotels were luxurious, centrally located, and staffed with wonderful people. Each and every excursion, we met amazing, knowledgeable guides, who were friendly and passionate about their towns, and country. From Alejandro and Alphonso in Malaga, to Marta, Nacho, Manuel and Jose in Grenada to Alphonso in Madrid, we enjoyed spending our time with them, and learning the culture of each and every place we visited. Throughout our entire journey every pick up was on time, every excursion was exceptional, and anytime we needed to contact someone it was very easy to do. This is our second time as a family we have used Kimkim, and I will absolutely use them in the future as well.

Hotel Reviews
Vincci Larios Diez
Málaga
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Parador De Nerja
Nerja Málaga
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Casa 1800 Granada
Granada
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dear Hotel Madrid
Madrid
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Privately Guided Visit of Málaga
Privately Guided Visit of Málaga
Málaga
Quality of Experience
Guides, Drivers and Staff
Transport
Private Frigiliana Hike & Wine Tasting
Private Frigiliana Hike & Wine Tasting
Málaga
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sunset Málaga Cruise
Sunset Málaga Cruise
Málaga
Quality of Experience
Guides, Drivers and Staff
Transport
Guided Visit of Granada Through Its Scents
Guided Visit of Granada Through Its Scents
Granada
Quality of Experience
Guides, Drivers and Staff
Transport
Sierra Nevada E-Bike Route
Sierra Nevada E-Bike Route
Granada
Quality of Experience
Guides, Drivers and Staff
Transport
Guided Visit of  Alhambra & Generalife Gardens
Guided Visit of Alhambra & Generalife Gardens
Granada
Quality of Experience
Guides, Drivers and Staff
Transport
Private Spanish Cooking Workshop
Private Spanish Cooking Workshop
Granada
Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Excursion:  Madrid Countryside Winery Visit
Half Day Excursion: Madrid Countryside Winery Visit
Madrid
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Beatriz De Pablo Rocha
Beatriz
Beatriz De Pablo Rocha
Local specialist in Madrid | Replied on Jun 27, 2024

Hi Steve! Thank you so, so much for your kind words! I'm so glad you enjoyed your time here discovering the country with your guides, and hope you have created lovely family memories :) It was so easy to work with you and truly a pleasure!!! Sending you my best regards, Bea

Ten Days in Italy with adult Grandkids
Italy | Jun 12 - Jun 21, 2024

E
Elinor K.
Newark, NJ | Reviewed on Jun 26, 2024
I am finally getting my life back to order after our whirlwind 10 day tour in Italy with our young adult grandchildren.
Overall, It was a good travel experience but there were some glitches.
Because we are seniors it was sometimes a challenge to do some activities together but we were able to find middle ground and had some wonderful experiences. The kids enjoyed having free time to explore the cities. We had wonderful dinners together and enjoyed taking in the unique architecture and...
Read more

I am finally getting my life back to order after our whirlwind 10 day tour in Italy with our young adult grandchildren.
Overall, It was a good travel experience but there were some glitches.
Because we are seniors it was sometimes a challenge to do some activities together but we were able to find middle ground and had some wonderful experiences. The kids enjoyed having free time to explore the cities. We had wonderful dinners together and enjoyed taking in the unique architecture and vibe of each city.
On our arrival to Venice we had some confusion about how find the Water Taxi and had to walk very far with our baggage at the dock. But, it was finally resolved by a phone call to Maria. Thankfully our rooms were ready when we arrived! Time to rest before a private tour of the St Mark's area that was very good.
We had free time on the first evening and I had reserved tickets for the opera at Palazzo Musica. Fabulous . A highlight of our trip!! Also , traveling by Vaporetto and Seeing San Marco lit up at night is magical.
The Gondola ride was not what I would call romantic but, a lot of fun for all of us to experience once in one's life!
Our Private Tour guide, Frederica , in Venice was wonderful and had great rapport with all of us. Going to Murano, Burana and then a Bacari evening was especially good because of her knowledge of the area, her enthusiasm and flexibility.
The afternoon private tour at the Jewish Ghetto was very interesting and moving with a well informed docent. . Another guide accompanied us to go there on the water taxi and then she left. She never told us when or where to get the taxi back. A call to Maria resolved that.

On to Florence;
The train ride was comfortable and short. The hotel was well situated to walk to most things.
The tours in Florence to the Uffizi and Accademia would have been better if the groups were smaller. The museums were very crowded. My husband had trouble keeping up with the groups fast pace and had to drop out. We would have preferred private tours.
The dinner at which we had planned to celebrate our grandson's Birthday at the winery was not exactly what I had hoped for . The tour of the facility was interesting but it was a very big group and the dinner was very focused on the selling of wine with order blanks and pens at table settings. . Food was good but, the birthday cake I had ordered was served too late , after the sales pitch was over, and people had left the tables. The waiters had cut up the beautiful fruit tart for everyone and hardly anyone stayed to eat it. It was disappointingly served as an afterthought .
After our evening bus ride back to Florence we needed to get a Taxi which was a very far distance from where we were dropped off. It was quite late and very difficult , especially for my husband , to walk there. The tour guide showed us the way but she walked very fast. I think the bus should have dropped us off at the Bus station.

By comparison, the wine tasting lunch in Chianti ,where we met the kids on their Bike Tour bike tour stop, was delightful. We were a small group of 7 and there was no pressure to buy wine. Lunch was good and relaxing. It would have been a better venue to celebrate our grandson's birthday. They enjoyed the bike tour as well.
The next day , a planned private tour to Tuscany with a taxi driver was more focused on yet another wine tasting than seeing the area and towns of Sienna and San Gimignano in depth. The tour guide was with us for about an hour in Sienna. My granddaughter and I toured the interesting church while my grandson went to climb the tower and my husband sat alone in the Palio space. We were surprised that the guide did not continue with us on to Sean Gimignano. The driver left us to explore the souvenir shops on our own for about 40 minutes. I suspect there was more to see and know about than we did .
The food market tour and cooking class in Florence was fun. Nice people. Good teacher. We made great pasta . We were supposed to receive the recipes by e-mail but they have not yet come.
We visited the Ferragamo Museum on our own . It was just the right size , not crowded, and very interesting, especially for my designer granddaughter!
Unfortunately our last morning did not go well. We had written instructions to meet the driver to go the airport at 7:30 AM.
We gulped down fast cups of coffee and took our bags , one at a time , in a tiny elevator down 4 flights to the street.
The taxi didn't show up so I called Maria and she said it was scheduled for 8:30 pickup. She suggested we go back inside. That was not a good idea to make the difficult trip back up 4 flights. We were quite upset.
The Taxi finally did arrive at 8:30 .
Overall I think there needed to be better communication with the taxi services we used.

Local specialist: Chris Gravas
Chris
Chris Gravas
Local specialist in Athens, Greece | Replied on Jul 02, 2024
Hello Elinor, and thank you for your review and comments. I am sorry if this holiday was not as you expected, even though I had clearly communicated early enough about the small group nature of most tours. All descriptions of the tours communicated their inclusions and schedules, but maybe you missed them. I also remember repeating myself throughout our conversation in kimkim, replying to the same questions, and giving you clear directions on each tour and activity. Nevertheless, I agree... Read more

Hello Elinor, and thank you for your review and comments.

I am sorry if this holiday was not as you expected, even though I had clearly communicated early enough about the small group nature of most tours. All descriptions of the tours communicated their inclusions and schedules, but maybe you missed them. I also remember repeating myself throughout our conversation in kimkim, replying to the same questions, and giving you clear directions on each tour and activity.

Nevertheless, I agree that perhaps we should have some tours on a private basis but then again, it would be a matter of cost, which we also discussed during our trip planning.

Finally, regarding the transfer on the last day, the transfer company unfortunately changed the time of the pick up without informing us, and we found out last minute. Hence the slight delay, but I trust it all went well.

I appreciate all your comments and we will make sure to adjust wherever necessary so as to improve for future travelers. I wish you a wonderful rest of your summer.

Kind regards,
Chris

Kristy, thank you for all your help organizin...
Peru | Jun 16 - Jun 23, 2024

B
Bolt L.
Ashburn, VA | Reviewed on Jun 26, 2024

Kristy, thank you for all your help organizing our trip to Peru. We had a fantastic time and applaud your ability to adjust on the fly based on our (my son's) input during the planning process. As you know, this was a graduation trip for my son and my initial plan varied quite a bit from what my son wanted to see and do ;-) Everything was awesome, including our local guides and hotels, and we never had a question as to where or what to do next. Your local resources were first rate and we made friends with all. Great trip and great memories were made! Thank you.

Local specialist: Kristy Tizon
Kristy
Kristy Tizon
Local specialist in Lima, Peru | Replied on Jun 27, 2024

Hi Bolt, thank you for your kind words! I'm so happy you had a great time in Peru and enjoyed the itinerary. It was a pleasure helping create great memories for your son's graduation trip. I hope to keep in touch for any future trips! :)

This was such an incredible trip! Elen did a ...
Greece | Jun 17 - Jun 25, 2024

J
Jenna G.
Shelbyville, KY | Reviewed on Jun 26, 2024
This was such an incredible trip! Elen did a fantastic job communicating timely & selecting the perfect accommodation & excursions.
Boat trip to Kelfitiko & meal on the boat was amazing!
Our guide Evie for the Mythology & wine tasting walking tour in Naxos was wonderful!
Thank you!
Read more

This was such an incredible trip! Elen did a fantastic job communicating timely & selecting the perfect accommodation & excursions.
Boat trip to Kelfitiko & meal on the boat was amazing!
Our guide Evie for the Mythology & wine tasting walking tour in Naxos was wonderful!
Thank you!

Hotel Reviews
NLH Monastiraki
Athens
Location
Eiriana Luxury Suites
Milos
Authenticity & Character
Location
Staff
Friendly & helpful
Cleanliness & Comfort
Kouros Art Hotel
Naxos
Authenticity & Character
Location
Close to the beach & great views not too far from town
Staff
Cleanliness & Comfort
Activity Reviews
Half day Kleftiko tour
Half day Kleftiko tour
Milos
Quality of Experience
Guides, Drivers and Staff
Transport
Naxos Town: Sunset Mythology Tour with Wine
Naxos Town: Sunset Mythology Tour with Wine
Naxos
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Elen Hakhverdyan
Elen
Elen Hakhverdyan
Local specialist in Athens | Replied on Jun 26, 2024

Dear Jenna, Thank you so much for your wonderful review! I'm thrilled to hear that you had an incredible trip with your family and that you enjoyed the accommodations and excursions. It was a pleasure to assist you. Your kind words mean a lot to us. Thank you for choosing our services!

Amazing time in South Africa
South Africa | Jun 15 - Jun 23, 2024

N
Nicole D.
Canada | Reviewed on Jun 26, 2024

We had a wonderful time at Mhondoro in South Africa. The place was outstanding and Esther was fantastic to work with. Will definitely be doing more safaris in the near future!

Local specialist: Esther Ruempol
Esther
Esther Ruempol
Local specialist in Johannesburg, South Africa | Replied on Jun 26, 2024

Hi Nicole, thank you so much, that's wonderful to hear. Africa hopes to see you again!

Personal service for an unforgettable experience.
Kenya | Jun 14 - Jun 23, 2024

Candace
Candace S.
Canada | Reviewed on Jun 26, 2024
When we decided last minute to take a trip from Calgary to Kenya I had no idea where to start. With only days to to plan a deeply personal and emotional trip for our group and given our tight timeline and the complexity of our needs, (and specifically my lack of knowledge of where we were going!!!), I was initially apprehensive about the trip and how everything would come together. I sent a simple message to a website called KimKim and all my worries vanished. Joseph connected with me... Read more

When we decided last minute to take a trip from Calgary to Kenya I had no idea where to start. With only days to to plan a deeply personal and emotional trip for our group and given our tight timeline and the complexity of our needs, (and specifically my lack of knowledge of where we were going!!!), I was initially apprehensive about the trip and how everything would come together. I sent a simple message to a website called KimKim and all my worries vanished. Joseph connected with me immediately and exceeded all expectations and delivered an extraordinary experience. Truly.

From the very beginning, Joseph demonstrated an incredible sense of urgency and responsiveness. Within hours of our initial contact, he provided a comprehensive outline of our potential itinerary, tailored perfectly to our specific desires and requirements. His quick responses to emails and phone calls ensured that every detail was addressed promptly, leaving no room for stress or uncertainty. I truly wonder when he sleeps!!! Right up until the very last day he organized us and ensured our safety from the first to the last day.

In addition to Joseph's perfection in planning, our trip driver/guide , Eric, went completely above and beyond. We went to Kenya to re-vist the places my husband and his family lived in 1967, 1968 and 1969. Eric, our guide and now our friend, was able to connect with the local people in a capacity that we never would have been able to communicate properly. He spoke so well with guards at the college where my father in law taught and lived at, enabling us the opportunity to enter the community and see the home they lived in. We visited the school where my brother in law attended, which was a truly moving experience seeing where he spent years as a young boy. The golf courses their father played and the hotels the favoured. He found and took us to places that we were unsure we would even be able to find.

Half our trip was old memories then the next half was new memories. Eric took us on a few safari's where we saw the most beautiful animals and we were able to get closer to some than we ever thought imaginable. He was relentless trying to find us a lion! He talked with the rangers with such respect and taught us so much.

The only suggestion I would have is that we wished the vehicle we had was better. Eric did an incredible job driving on very poor roads, through the safari and from location to location. The vehicle should have been raised higher. I would only suggest when using this company that you request a better vehicle for the roads.

Accuracy was another area where both Joseph and Eric were incredible. They meticulously arranged every aspect of our journey, from flights and accommodations to local tours and special activities. Despite the short timeline, there were no errors or misunderstandings; everything was exactly as promised. It was evident that they paid close attention to every detail, ensuring our trip was seamless and enjoyable.

Communication was clear, consistent, and compassionate throughout the entire planning process and during our trip. Eric took the time to understand the emotional significance of our trip and handled all arrangements with a level of care and sensitivity that made us feel valued and understood. They kept us updated at every stage, providing reassurance and support when we needed it most.

Our trip turned out to be a profoundly moving and unforgettable experience. Their ability to deliver such a well-organized and meaningful trip on a short timeline was truly impressive. I wholeheartedly recommend Joseph at Nariku Travel to anyone in need of a travel agent who is not only professional and efficient but also empathetic and dedicated to creating memorable journeys.

Thank you, Joseph & Eric, for turning our vision into reality and for making our trip so special. We will always be grateful.

Hotel Reviews
Mutara Camp
P. O. Box 57104 -00200 Nairobi,Kenya.

The safari portion of our trip we had the absolute pleasure of staying at Mutara Camp. This property exceeded our expectations. The staff were waiting for us on arrival with warm cloths and personal guides to take us to our tents. They walked us through our tent, giving instructions for each part of our visit. Ensuring our safety and protocol for evening animals and security walking to and from dinner. The meals and service were simply outstanding. We had the please of Sakina being our server for each and every meal. She was attentive, kind and efficient creating a personal experience every time. She ensured we had great seats with a great view. She adjusted our table and chairs when the hot sun was on us. We really appreciated all she did. Galgano (I hope I spell that correctly) was our tent care keeper and he brought down the mosquito net everynight and put hot water bottles in our bed. Simply amazing. Our room was always perfect thanks to him. Our only issue was that we wished we had stayed longer.

Authenticity & Character
Location
Staff
Sakina and Galgano.
Cleanliness & Comfort
Le Pristine Hotel

On a trip to Nyeri we arranged to stay at Le Pristine Hotel. A very beautiful spot with an incredible view. The rooms were clean and comfortable with an beautiful traditional Kenya feel and set away from the main hotel. The hotel has a few different dining rooms. We were placed in a private dining room the first evening of our trip which was really nice to enjoy after a long day of travel. LeBaun (unsure of spelling) was the main employee we saw. Our understanding is that he was the manager. He appeared to have a hand in every aspect of the hotel. He brought us and our luggage to our rooms, he took our orders, served our meals, came to ensure a repair that was needed - we saw him for everything so we joked and gave him a new name every day. The man was definitely over-worked. I do hope they get more help for him. We met the owners and they were very kind and welcoming. A very personal hotel. The only critique would be the amount of time it took to get our meals. I am unsure why (unless LeBaun was having to cook them too !!), it was a downside after long days of touring to wait for meals. Also, signage to the hotel could be updated. It was hard for our driver to find.

Authenticity & Character
Very authentic and Kenyan. Lots of wood and character.
Location
Beautiful view
Staff
Le Baun went above and beyond every single day.
Cleanliness & Comfort
Local specialist: Joseph Thuo
Joseph
Joseph Thuo
Local specialist in Nairobi, Kenya | Replied on Jun 27, 2024
Hi Candace, Thanks for your kind words and detailed sharing of your experience and services we had the pleasure of putting together for you. It was indeed a quick planning process, with extra special connections to be made along the way, and we are so happy to hear that we managed to reconnect you to your old memories and create unforgettable new memories as well. Your comments touched on all of the ways we try our best to take great care of our travelers at every step of the way, including... Read more

Hi Candace,

Thanks for your kind words and detailed sharing of your experience and services we had the pleasure of putting together for you. It was indeed a quick planning process, with extra special connections to be made along the way, and we are so happy to hear that we managed to reconnect you to your old memories and create unforgettable new memories as well.

Your comments touched on all of the ways we try our best to take great care of our travelers at every step of the way, including choosing partners for transportation, lodging and activities who share our passion for creating very personal connections with the beautiful people and places of Kenya. We will share what you’ve said here with those partners, and I know they will smile to know they helped make your trip amazing.

We hope to see you again one day in Africa, where there’s so much more to explore!

Asante sana ( many thanks),
Joseph

Above & beyond...highly recommend!
France | Jun 12 - Jun 25, 2024

Alyssa
Alyssa T.
Chicago, IL | Reviewed on Jun 26, 2024
The planning & support services provided by Aline & Bastien was above & beyond what I expected when I first signed up for the KmKim service. Aline & Bastien were instrumental in planning an engaging and fun trip for our family. They kindly answered our endless questions and made adjustments to fine-tune the trip to meet our needs. The tour guide they arranged for us in Normandy was fantastic and reliable. All hotel and rental car reservations were seamlessly integrated into our trip and we... Read more

The planning & support services provided by Aline & Bastien was above & beyond what I expected when I first signed up for the KmKim service. Aline & Bastien were instrumental in planning an engaging and fun trip for our family. They kindly answered our endless questions and made adjustments to fine-tune the trip to meet our needs. The tour guide they arranged for us in Normandy was fantastic and reliable. All hotel and rental car reservations were seamlessly integrated into our trip and we had no issues with any arrangements. They provided helpful & accurate recommendations for other activities like bike rentals, too. I highly recommend KimKim and Aline and Bastien!

Hotel Review
Hotel Le Clos d'Amboise
Amboise
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
American D-Day Experience - Full Day Private Tour
American D-Day Experience - Full Day Private Tour
Bayeux
Quality of Experience
Guides, Drivers and Staff
Transport
From Bayeux to Mont Saint Michel Village & Abbey tour (Small Group/8Hours)
From Bayeux to Mont Saint Michel Village & Abbey tour (Small Group/8Hours)
Bayeux
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Aline Durant
Aline
Aline Durant
Local specialist in Lyon | Replied on Jun 27, 2024

Dear Alyssa & Robert,
Thanks a lot for your excellent review!
All the team is happy to read that you had a great time in France and enjoyed our activities and guides! We also really have pleasure organizing this Europe trip for you :)
Have a safe flight back! and don't hesitate to join us on your next trip to Europe!
Best
Aline

The lavender fields with private driver who w...
France | Jun 14 - Jun 19, 2024

Kelly
Kelly M.
Sarasota, FL | Reviewed on Jun 26, 2024
The lavender fields with private driver who was familiar with area was the highlight of my trip. Nathalie gave us lovely shopping time and was most gracious with our every whim. Nick was very knowledgeable about wines and shared a lively day with him in Sancerre and Pouilly. Hotels were big improvement from previous trips. Only negative was that taxis were a precious commodity at Famille Bourgeois. Managed with help. Read more

The lavender fields with private driver who was familiar with area was the highlight of my trip. Nathalie gave us lovely shopping time and was most gracious with our every whim. Nick was very knowledgeable about wines and shared a lively day with him in Sancerre and Pouilly. Hotels were big improvement from previous trips. Only negative was that taxis were a precious commodity at Famille Bourgeois. Managed with help.

Hotel Reviews
Hôtel Restaurant Famille Bourgeois
Chavignol Sancerre

Charming authentic French hotel with good food. The only negative was getting taxis to go anywhere. Only near it’s own winery so this was difficult

Authenticity & Character
Charming. Made huge efforts to speak English with us.
Location
Available taxis during high season
Staff
Friendly. See above comment
Cleanliness & Comfort
Authentic. No safe. Good bed and clean.
Le Clos de la Glycine
Roussillon

Wonderful view from atop the ocre hills. Charming village. Exceptional restaurant with view and food. Aperol was fabulous but the bar is only for the restaurant not hotel.

Authenticity & Character
Patio with a view
Location
See above
Staff
Awesome just short staffed.
Cleanliness & Comfort
Charming suite
Boutique Hotel Cezanne
Aix-en-Provence

Felt like back in America with more modern feel in the city.

Authenticity & Character
You lose some character but you get comfort. Only negative was toilet across the room for the sink.
Location
Walked to restaurant and shopping
Staff
Friendly and informative
Cleanliness & Comfort
Clean
Activity Reviews
Sancerre Wine Tour (Private/8Hours)
Sancerre Wine Tour (Private/8Hours)
Chavignol

Very knowledgeable guide, Nick. Enjoyed his expertise and his company. Showed us new wines.

Quality of Experience
Good variety of wines and interesting conversations
Guides, Drivers and Staff
See above
Transport
Guide had Mercedes van. Taxis. Stresssful but they did show up when they were supposed to be there
Lavender Full Day ! (Private/8Hours)
Lavender Full Day ! (Private/8Hours)
France

Enjoyed Nathalie and her tour of st Remy and searching of fields for us.

Quality of Experience
Loved shopping in st Remy and local markets.
Guides, Drivers and Staff
Kudos Nathalie.
Transport
Being dropped right at front doors and being picked up promptly is nice.
To the villages of the Luberon tour (Private/8Hours)
To the villages of the Luberon tour (Private/8Hours)
Aix-en-Provence

Enjoyed driving from village to village. Got to see a lot of countryside and she is very knowledgeable of the area.

Quality of Experience
See above
Guides, Drivers and Staff
Repeating but Nathalie was with us for 2 days. Awesome
Transport
Clean Mercedes van
Local specialist: Aline Durant
Aline
Aline Durant
Local specialist in Lyon | Replied on Jul 02, 2024

Hi Kelly,
Thank you for choosing us, we are happy of your excellent review!
We are glad that you appreciated our guide selection for you!
Do not hesitate to reach us for your next trip to France, Switzerland, Germany or Italy!
Aline & the whole team at Love Europe by Serenji Travel

Provence and Sancerre in style
France | Jun 14 - Jun 19, 2024

Lori
Lori I.
Sarasota, FL | Reviewed on Jun 26, 2024
Nathalie and Emil were exceptional in showing us the full range of what Provence has to offer. Nicholas knew the wines and vineyards in Sancerre which met our goals for winetasting. The itinerary was very confusing to follow unlike the usual kimkim format. The train system was a complete mystery and many mistakes were made trying to find trains, stations, cars and seats. Read more

Nathalie and Emil were exceptional in showing us the full range of what Provence has to offer. Nicholas knew the wines and vineyards in Sancerre which met our goals for winetasting. The itinerary was very confusing to follow unlike the usual kimkim format. The train system was a complete mystery and many mistakes were made trying to find trains, stations, cars and seats.

Hotel Reviews
Hôtel Restaurant Famille Bourgeois
Chavignol Sancerre

This was the best hotel in the area but was minimalist in the rooms. Staff was friendly and accommodating. Hotel was 2 miles from town with taxis impossible to arrange and extremely expensive ($20 each way). Meals were delicious. The famous wine maker Henri Bourgeois also owns this hotel.

Authenticity & Character
Original family based hotel
Location
Hotel in Sancerre center of town for more dining options and eliminate high taxi costs.
Staff
Cleanliness & Comfort
Le Clos de la Glycine
Roussillon

New owner in 2024. Hotel is now called Omma. Breathtaking views from all parts of the hotel.

Authenticity & Character
Very stylish decorating
Location
On top of ochre mountains
Staff
Superb service and friendliness.
Cleanliness & Comfort
Beautiful rooms. Spacious. Terrace was large and comfortable to enjoy the view of the valley.
Boutique Hotel Cezanne
Aix-en-Provence

Modern hotel in great location. Very accommodating staff.

Authenticity & Character
Location
A few blocks from main tourist and shopping areas. Clean safe streets.
Staff
Cleanliness & Comfort
Activity Reviews
Sancerre Wine Tour (Private/8Hours)
Sancerre Wine Tour (Private/8Hours)
Chavignol

This private guided tour took us to exactly where we wanted to learn about and sample Sancerre wines.

Quality of Experience
Guides, Drivers and Staff
Transport
Lavender Full Day ! (Private/8Hours)
Lavender Full Day ! (Private/8Hours)
France

Nathalie Smith is an extraordinary guide who knows Provence very well and offers a buffet of ideas to fill your day. Absolutely ask for her.

Quality of Experience
Guides, Drivers and Staff
Transport
To the villages of the Luberon tour (Private/8Hours)
To the villages of the Luberon tour (Private/8Hours)
Aix-en-Provence

Nathalie Smith took us to a variety of towns, markets, historic villages and amazing sights. Be sure to visit Rousillon as part of this tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Aline Durant
Aline
Aline Durant
Local specialist in Lyon | Replied on Jun 27, 2024

Hi Lori,
Thank you for choosing us, we are happy of your excellent review!
We are glad that you appreciated our guide selection for you!
As you mentioned train between Paris-Sancerre-Roussillon are quite an adventure but you made it!
sincerely, do take care and stay in touch!
Do not hesitate to reach us for your next trip to France, Switzerland, Germany or Italy!
Aline & the whole team at Serenji Travel

Monsoon? Mudslides? Missing wallet? No problem.
Vietnam | Jun 1 - Jun 14, 2024

TAWN
TAWN E.
Ashburn, VA | Reviewed on Jun 26, 2024
We visited in June, during rainy season. Although the weather gave us mudslides, rockslides and road detours and missed views, the locals gave us no regrets! The people of Vietnam gave us hand waves, friendly smiles, tasty food and so much pride in the country of our birth. Our consultant Doris offered patience as we sorted out our priorities and helped us finalize an itinerary that made everyone in our group excited. And when a flight delay kept us from activities the first day, Doris... Read more

We visited in June, during rainy season. Although the weather gave us mudslides, rockslides and road detours and missed views, the locals gave us no regrets! The people of Vietnam gave us hand waves, friendly smiles, tasty food and so much pride in the country of our birth. Our consultant Doris offered patience as we sorted out our priorities and helped us finalize an itinerary that made everyone in our group excited. And when a flight delay kept us from activities the first day, Doris offered alternatives to make up those activities. Our tour guide Hoàng was just fabulous. He took direction from multiple people and sometimes had to resolve conflicting directions (unbeknownst to us) - he handled it all with aplomb and professionalism. Never once letting on that another person in our group told him something different. We really should have one point of contact but Hoàng sorted it out and we had a fantastic time doing what we wanted and tailoring our day to accommodate requests as they surfaced. My brother left his phone at a roadside restaurant. Fortunately the driver had snapped a photo of the restaurant’s sign which had its phone number before we left. Hoàng called the restaurant and the owner subsequently drove 2 hours on his motorbike to deliver it to us at our hotel at the next stop. What an amazing save! I still can’t believe we squeezed in as much as we did in 10 days because Hoàng and the driver’s flexibility and willingness to adapt. Our driver was amazing (saved my brother’s phone which was also his wallet!). He was kind and so adaptable to detours and spontaneous photo stops for mundane countryside (but fascinating-to -us ) scenery. He indulged my love for terraced rice paddies. If you are looking for a tour company that listens and can be flexible on the fly, go Kimkim all the way.

Activity Review
Dalat free day
Dalat free day
Da Lat

If visiting the south, put Dalat on your must-stop list. When HCM is sweltering, escape to Dalat.

Quality of Experience
Guides, Drivers and Staff
Look
Local specialist: Doris Bui
Doris
Doris Bui
Local specialist in Hanoi, Vietnam | Replied on Jun 26, 2024

Dear Tawn,

Thank you so much for your kind words! It was my pleasure to accompany you on your trip to your birth country. I'm thrilled to hear that you enjoyed your trip. Your satisfaction makes my job truly fulfilling!

I will pass on your compliments to our tour guide and driver. They will be happy to know they helped make your trip incredible.

Thank you once again for choosing us. I wish your family a lifetime of happiness and many more amazing trips ahead. Our beautiful country and I will always be here to welcome your family back one day!

Warmest regards from Vietnam,
Doris Bui

The trip of a lifetime!
Brazil | Jun 21 - Jun 25, 2024

Marcia
Marcia E.
Japan | Reviewed on Jun 26, 2024

Sara was an amazing link to make our Amazon trip possible. She answered all our questions before our trip in a timely fashion and everything went like clockwork. We loved the Ture Lodge and made life long friends at the lodge and with the guests. Arigato!

Local specialist: Sara Martinel
Sara
Sara Martinel
Local specialist in Rio de Janeiro | Replied on Jun 26, 2024

Dear Marcia

what a thrill to read between your words how adventurous it was for you to take this trip, I'm really happy that you are returning home with your heart full of beautiful memories!

It was a pleasure to mediate your experience and I wish you an excellent return home, hoping to hear from you again in the future if you want to discover other unique corners of Brazil.

Muito obrigada! Abraços
Sara

Safari at Mhondoro Lodge
South Africa | Jun 15 - Jun 23, 2024

S
Suzanne W.
Canada | Reviewed on Jun 25, 2024

We just came back from an amazing trip to South Africa. From planning to execution, the trip was a great success. Esther took care of every detail and she understood our particularities quickly and incorporated our special requests without issue (food allergies, private guide). An amazing travel specialist.
Mhondoro lodge lived up to the 5 stars. It was a quiet, personal place. Our guide on Safari, Hein, made our trip. He was knowledgeable, interesting and energetic.
We really have only positive things to say about our trip. Well done and thank you!!

Local specialist: Esther Ruempol
Esther
Esther Ruempol
Local specialist in Johannesburg, South Africa | Replied on Jun 26, 2024

Hi Suzanne, thank you so much for your review and the lovely compliments. I'm so happy you enjoyed your South African Safari!

Great experience
United Arab Emirates | May 24 - May 30, 2024

Kevin
Kevin D.
Canada | Reviewed on Jun 25, 2024
Habiba helped plan an amazing trip! Really enjoyed all aspects of the itinerary, and the day tour to Al Ain was a special standout! Read more

Habiba helped plan an amazing trip! Really enjoyed all aspects of the itinerary, and the day tour to Al Ain was a special standout!

Hotel Reviews
JW Marriott Marquis
Dubai

Great hotel! Convenient location, amazing view from room, great service.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The St. Regis Abu Dhabi
Abu Dhabi

Perfect location, unparalleled service, great pool area, excellent restaurants. A perfect experience at this hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Habiba Mohamed
Habiba
Habiba Mohamed
Local specialist in Egypt | Replied on Jun 25, 2024

Hello Kevin,
Thanks for your feedback. I am very happy that you enjoyed your trip with us, we will be waiting for you to come again to make it more special for you.
It was a pleasure helping you plan your trip.
Best Regards,
Habiba

African adventure of a lifetime.
South Africa | May 9 - May 21, 2022

Spencer
Spencer B.
Orlando, FL | Reviewed on Jun 25, 2024

Liz was an absolute pleasure to work with and had some great recommendations for places to stay and see, and took into account everything that we wanted as well. Everything was perfectly planned and executed. Our personal favorite thing was going to Sabi Sands, which was a personal recommendation by Liz. This trip was truly the trip of a lifetime. Have We 100% plan on coming back to South Africa in the next couple of years and hope that Liz is still there to guide us in our next adventure.

Local specialist: Lize Enderstein
Lize
Lize Enderstein
Local specialist in Cape Town, South Africa | Replied on Jun 26, 2024

Hi Spencer,
I hope you guys are doing well.
Thank you for the lovely feedback and excellent review.
I appreciate it.
I hope to hear from you again soon.
Best wishes, Lize

Great family vacation
Costa Rica | Jun 15 - Jun 22, 2024

K
Kristina Y.
Seattle, WA | Reviewed on Jun 25, 2024
We had a great time in Costa Rica. The team at Serendipity Adventures was phenomenal. We loved Alex! He was kind, patient, and knowledgeable. Our guide at Manuel Antonio National Park, Andres, was so passionate and enthusiastic. We loved our time with him -- we saw so many animals and had a wonderful time! Our kids loved Selvatura and ziplining. We all loved the wildlife. Our lodging was great, with incredible views of the surrounding wildlife. The staff at Koora were the most kind and... Read more

We had a great time in Costa Rica. The team at Serendipity Adventures was phenomenal. We loved Alex! He was kind, patient, and knowledgeable. Our guide at Manuel Antonio National Park, Andres, was so passionate and enthusiastic. We loved our time with him -- we saw so many animals and had a wonderful time! Our kids loved Selvatura and ziplining. We all loved the wildlife. Our lodging was great, with incredible views of the surrounding wildlife. The staff at Koora were the most kind and attentive team we experienced. Overall, we had a fantastic visit and highly recommend it!

Hotel Reviews
Tabacón Thermal Resort & Spa
Fortuna
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Koora Hotel at Monteverde
Monteverde
Authenticity & Character
Location
Staff
If I could give 6 stars, I would!
Cleanliness & Comfort
La Mariposa Hotel
Manuel Antonio
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
All Day Adventure at Selvatura, including Zipline, Hanging Bridges, and Fauna Exhibitions
All Day Adventure at Selvatura, including Zipline, Hanging Bridges, and Fauna Exhibitions
Costa Rica
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Introduction to La Fortuna and Arenal Volcano
Introduction to La Fortuna and Arenal Volcano
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Private: Arenal Volcano & 1968 Reserve Guided Hike
Private: Arenal Volcano & 1968 Reserve Guided Hike
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Private Sloth Observation Tour
Private Sloth Observation Tour
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Private: Night Walk in Monteverde Cloud Forest Reserve
Private: Night Walk in Monteverde Cloud Forest Reserve
Monteverde
Quality of Experience
Guides, Drivers and Staff
Transport
Private Manuel Antonio National Park Guided Hike
Private Manuel Antonio National Park Guided Hike
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Catamaran Adventure from Manuel Antonio
Catamaran Adventure from Manuel Antonio
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Jun 25, 2024
Hola Kristina, Thank you so much for your wonderful review! We are thrilled to hear that you had a fantastic time in Costa Rica and that our team at Serendipity Adventures exceeded your expectations. We are delighted that Alex and Andres made your experience memorable with their kindness, patience, and enthusiasm. It’s great to hear that you enjoyed the wildlife and activities like ziplining at Selvatura. We're also pleased that you found the lodging and the staff at Koora to be... Read more

Hola Kristina,

Thank you so much for your wonderful review!

We are thrilled to hear that you had a fantastic time in Costa Rica and that our team at Serendipity Adventures exceeded your expectations.

We are delighted that Alex and Andres made your experience memorable with their kindness, patience, and enthusiasm. It’s great to hear that you enjoyed the wildlife and activities like ziplining at Selvatura. We're also pleased that you found the lodging and the staff at Koora to be exceptional.

Your positive feedback means a lot to us, and we are grateful for your recommendation. We hope to welcome you and your family back to Costa Rica for another incredible adventure soon!

Pura Vida,
Bryan Leon,
Serendipity Adventures, Costa Rica🐒

Elise made planning the trip so easy..
Norway | Jun 11 - Jun 18, 2024

M
Mary S.
the Netherlands | Reviewed on Jun 25, 2024
Elise made planning the trip so easy. She gave us great suggestions and was happy to make any tweaks that we wanted. All the excursions that she arranged we wonderful and all the hotels booked were good and were always close to our arrival/departure point which minimised the dragging of luggage. The itinerary provided was very clear and easy to follow. The guides for the excursions were very informative. Overall I would have no hesitation in recommending Kimkim. Thank you Elise for everything Read more

Elise made planning the trip so easy. She gave us great suggestions and was happy to make any tweaks that we wanted. All the excursions that she arranged we wonderful and all the hotels booked were good and were always close to our arrival/departure point which minimised the dragging of luggage. The itinerary provided was very clear and easy to follow. The guides for the excursions were very informative. Overall I would have no hesitation in recommending Kimkim. Thank you Elise for everything

Hotel Reviews
Zander K Hotel
Bergen

Very comfortable centrally located hotel. Good sized rooms and excellent breakfast

Authenticity & Character
Location
Close to station and centre
Staff
Cleanliness & Comfort
Large rooms. Coffee machine in room
Kviknes Hotel
Balestrand

Gorgeous hotel overlooking the fjord. Comfortable rooms and great food.

Authenticity & Character
Lots rooms to sit and overlook the water
Location
Right by the fjords and close to the boat
Staff
Cleanliness & Comfort
Augustin Hotel
Bergen

Centrally located hotel near the harbour. Good breakfast although it does get crowded. Rooms are very very small. Not much in the way of public areas. Unfortunately there is building work right next to the hotel so woken at 7 am each day

Authenticity & Character
Not much in the way of character- lots of grey
Location
Staff
Cleanliness & Comfort
Ventilation system was noisy
Activity Reviews
Cidertasting & Lunch/Snack
Cidertasting & Lunch/Snack
Balestrand

Fabulous experience. Very interesting introduction to apple growing and cider making by the owner followed by a cider tasting and wonderful lunch. Would highly recommend

Quality of Experience
Food
Guides, Drivers and Staff
Gondola Ride in Voss
Gondola Ride in Voss
Voss

Gondola to the mountains above Voss. Lots of hikes once up there and great views. There is a restaurant at the top

Quality of Experience
Transport
Great Summer Waterfall and Fjord Tour
Great Summer Waterfall and Fjord Tour
Voss

Day long waterfall and fjords tour. Part was guided and was very interesting and informative. The end part of the tour - returning via Bergen to Voss was on the long side bus and train taking 2.5 hours

Quality of Experience
Guides, Drivers and Staff
Knut - the guide was excellent
Transport
It was overlong at the end
Local specialist: Eliise Nurk
Eliise
Eliise Nurk
Local specialist in Norway | Replied on Jul 03, 2024

Thank you for this lovely review, Mary!
I am pleased to see that you had great time in Norway!

All the best to you!

Spain, Raquel our agent with KimKim from a local age...
Spain | Jun 4 - Jun 10, 2024

P
Paul N.
Denver, CO | Reviewed on Jun 25, 2024
Raquel our agent with KimKim from a local agency in Spain was amazing. Great communicator, prompt and helpful. Also was able to talk person to person on the phone. This was first class trip. They planned amazing outings with great guides. Top notch. Yes, i have planned many trips on my own, and wanted to plan this one, but we had limited time. KimKim saved us a bunch of time , and did a much better job than i could have. Specifically with finding top notch local guides that... Read more

Raquel our agent with KimKim from a local agency in Spain was amazing. Great communicator, prompt and helpful. Also was able to talk person to person on the phone. This was first class trip. They planned amazing outings with great guides. Top notch. Yes, i have planned many trips on my own, and wanted to plan this one, but we had limited time. KimKim saved us a bunch of time , and did a much better job than i could have. Specifically with finding top notch local guides that were knowledgeable and friendly.

Our local bike ride was great. Our tour of Monserrat was a highlight, out guide Ramone was fantastic and skilled climber that obviously was beyond our skill level.
Kayaking with Stepan near Costa Brava took care of us , and was very patient.
Also we super enjoyed our Tapa Tour with Jeanne. We enjoyed meeting a few other travelers and were happy it was not a fully private tour with our Family. Tapas are meant to be shared.

Again, Raquel was always available and responsive both before and during our trip.
Price was expensive, but worth it, and accommodations and everything 5 star. What we spent on KimKim we saved in planning time and getting work shifts done prior to departure , so kind of of evens out on a dollar basis.

But lastly, the trip was efficient as far as we covered a lot of ground with little hassle or delay, and was great to be a "passenger" as a parent, b/c often the planning / blame falls on us. It was Truly enjoyable.
Paul & Julie, Kids 16/13

Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Jul 04, 2024

Hola Paul! thank you so much for taking the time to write this fabulous review! It is a pleasure to know you and your family enjoyed your time in Spain and you left home with lots of incredible memories. I will share the feedback with our guides, who will be delighted to hear that they have contributed to a great experience! Again, a pleasure planning this trip for you and your family 🥰All the best. Raquel

Mother/daughter trip to Belize
Belize | Jun 11 - Jun 19, 2024

Amy
Amy B.
Los Angeles, CA | Reviewed on Jun 25, 2024
Just returned from an exciting 9 day mother/daughter trip to Belize! This is the second tour that I've booked through kimkim in the past two years, and again, it proved to be a wise choice and an east platform to use. Our local expert, Alex Coronado, with Old Town Outfitters based in Guatemala, was very personable and fun to work with. He listened to my suggestions and concerns, and made appropriate changes to the itinerary as needed. He was then very approachable and helpful while we... Read more

Just returned from an exciting 9 day mother/daughter trip to Belize! This is the second tour that I've booked through kimkim in the past two years, and again, it proved to be a wise choice and an east platform to use. Our local expert, Alex Coronado, with Old Town Outfitters based in Guatemala, was very personable and fun to work with. He listened to my suggestions and concerns, and made appropriate changes to the itinerary as needed. He was then very approachable and helpful while we were en route, making restaurant suggestions along the way.

One of my biggest concerns in advance with this trip was that the ground transportation go smoothly. Alex booked our transfers through the Belize Airport Shuttle Service (BASS), which proved to be wonderful! Lilia, a local BASS representative, met us at the airport upon arrival with a friendly, reassuring face and a big hug. She introduced us to our first driver and went over the itinerary. She then kept in touch with me through Whatsapp to make sure all the pick-up times went smoothly. We loved all of our drivers!

Most of our tours while inland at San Ignacio were booked through MayaWalk tours. They were wonderful to work with, and we thoroughly enjoyed all of our drivers and guides. Our first guide, Richard, to Mountain Pine Ridge was particularly knowledgeable about local flora and animals. Our second tour was a day-trip to the Tikal ruins in Guatemala, which I highly recommend to anyone considering a Belize trip. It's an enticing glimpse into the beauty of Guatemala. On the second part of our trip, out on the island of Caye Caulker, we used Black Hawk Tours for a full-day snorkeling excursion. Those guys were an absolute blast, and managed to find not one, but an entire group of 4 manatees for us!

Finally, the hotels were lovely and exactly matched to our preferences. The Falling Leaves Lodge, our favorite, in San Ignacio, had lovely jungle grounds, and a very warm, welcoming staff. We ate most of our meals at their restaurant, the Obsidian, and enjoyed happy hour cocktails each day from their bar. They have a brand new, absolutely lovely, pool, which we had all to ourselves most evenings.

I will continue to recommend friends and family to the kimkim model, and will also consider another trip to Guatemala through Old Town Outfitters!

Hotel Reviews
Villa Boscardi Belize City
belice

Nice B&B for the final night in the country. Lovely, clean room, and a wonderful breakfast the following morning.

Authenticity & Character
Location
Short drive from the water taxi and the airport. Also within walking distance of a great little restaurant called Smokeez, which one of our BASS drivers recommended.
Staff
Very friendly host for breakfast.
Cleanliness & Comfort
Falling Leaves Lodge
San Ignacio

Loved the small hotel charm, and cute cabanas. Very warm and welcoming staff, particularly the guys running the bar. We loved the food at their restaurant, the Obsidian, and ate most of our meals there. The grounds were lovely and peaceful, especially early in the morning when the birds were waking up. The brand new pool was a delight, and we got to enjoy it by ourselves most evenings.

Authenticity & Character
Very charming. Loved the small size. Staff were very friendly.
Location
Good views, and nice proximity to the Cahal Pech ruins.
Staff
Because of their small size, it was easy for them to get to know people. One of the groundkeepers noticed me bird-watching, for example, and gave me a local map of excellent bird watching sites.
Cleanliness & Comfort
Very nice, clean, and comfortably cool room. Loved the large stone shower.
Activity Reviews
Guided Tour of Mountain Pine Ridge - full day
Guided Tour of Mountain Pine Ridge - full day
Belize

Loved our guide, Richard. He stopped at a small road-side bakery on the way and we got freshly made plantain chips. He then told us stories about the Mayan gods en route, and provided excellent tidbits about local flora and animals all day. Lunch that day was one of our favorite meals.

Quality of Experience
Food
We had beans/rice with jerk chicken. The chicken was some of the best we had the whole trip.
Guides, Drivers and Staff
Loved Richard. Very knowledgeable guide, and fun to spend the day with.
Transport
Explore Tikal National Park
Explore Tikal National Park
San Ignacio

Wonderful glimpse into Guatemala. The border crossing was easy and fun. The ruins are spectacular. We saw lots of wildlife and beautiful trees as a bonus. Lunch en route was very good.

Quality of Experience
Very knowledgeable guide. There was another family with us on this tour, so it was fun to be part of a group.
Guides, Drivers and Staff
Transport
Long drive, but a very comfortable and cool van.
Transfer from San Ignacio to Belize City with Cave Tubing Tour en Route
Transfer from San Ignacio to Belize City with Cave Tubing Tour en Route
Belize

Very nice way to break up the drive back to the coast from inland. The cave and the river that ran through it were a wonderful relief from the heat. The water was crystal clear and very inviting to swim in.

Quality of Experience
Easily manageable as an addition to the drive back to the coast.
Guides, Drivers and Staff
Juan was fabulous. We had him all to ourselves, so really got the VIP treatment.
Transport
Good timing. He managed to get us to the water taxi with plenty of time to catch an earlier boat.
Snorkeling Tour in the Belize Barrier Reef
Snorkeling Tour in the Belize Barrier Reef
Caye Caulker

The guys at Black Hawk were very fun and very skilled at finding wildlife in the ocean for us to see. We were very fortunate to get to see a group of 4 manatees.

Quality of Experience
Guides, Drivers and Staff
All of the Black Hawk guys were very funny and personable. Our boat driver, John, was very good at finding wildlife.
Transport
Local specialist: Alex Coronado
Alex
Alex Coronado
Local specialist in Antigua Guatemala | Replied on Jun 25, 2024

Oh my god, Amy, Thank you so much for your awesome feedback and pictures. I'm so happy you and Luna got to visit Belize and enjoy the wildlife. I spoke with our partners in Belize and they shared only good positive things about you and Luna. Thank you for making our job easier with your amazing energy, honest feedback, and clarity on what you were looking for.

I hope I get to meet you one day. (maybe in Guatemala) :) Once again thank you for your visit to Belize.

Big hug from Antigua.
Alex

I will review these five days trip by each da...
Scotland | Jun 13 - Jun 17, 2024

A
Anne T.
Denver, CO | Reviewed on Jun 25, 2024
I will review these five days trip by each day. Day 1: Edinburgh Castle and old town tour was enjoyable and amusing with our knowledgeable tour guide Kieran Begg . Dinner at The Witchery as you recommend, the structure of the hotel and restaurant definitely impressive to us, wish I can say the same with the server we had, whom was not very attending and polite. Day2: Rabbie's tour was entertaining with Kelly(?), Alnwick Castle was amazing, Bamburgh Castle was last minute changed on the... Read more

I will review these five days trip by each day. Day 1: Edinburgh Castle and old town tour was enjoyable and amusing with our knowledgeable tour guide Kieran Begg . Dinner at The Witchery as you recommend, the structure of the hotel and restaurant definitely impressive to us, wish I can say the same with the server we had, whom was not very attending and polite. Day2: Rabbie's tour was entertaining with Kelly(?), Alnwick Castle was amazing, Bamburgh Castle was last minute changed on the schedule my husband was little disappointed on his wish list, however the tour guide did stop by far away in a parking lot, and took a picture for everyone. Day3: Redcliffe Hotel was a charming apartment with everything we need and most of all good location to the town and bus station by walking distance. Loch Ness Cruise and Urquhart Castle tour were most wonderful. Thank you, Aleksandra! Day 4: Isle of Skye and Eilean Donan Castle tour, the weather was not the best to view their beauty which we heard so much and looking forward to it, but the tour bus was the worst experience for us, and I am sure for the same fellow travelers that day. Nonetheless, thank you, Kateryna prompt respond for this matter! Day 5: The Kelpies tour was a plus for the end of the trip. Thank you, Aleksandra!

Hotel Reviews
Redcliffe Hotel
Inverness
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Residence Inn by Marriott
EDINBURGH
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Edinburgh Castle & Old Town Private Tour
Edinburgh Castle & Old Town Private Tour
Edinburgh
Quality of Experience
Guides, Drivers and Staff
Transport
Alnwick Castle, the Northumberland Coast & the Borders
Alnwick Castle, the Northumberland Coast & the Borders
Edinburgh
Quality of Experience
Guides, Drivers and Staff
Transport
Loch Ness Cruise and Urquhart Castle
Loch Ness Cruise and Urquhart Castle
Inverness
Quality of Experience
Guides, Drivers and Staff
Transport
Isle of Skye Tour including the  Eilean Donan Castle, Portree and other attractions
Isle of Skye Tour including the Eilean Donan Castle, Portree and other attractions
Inverness
Quality of Experience
Guides, Drivers and Staff
Transport
The Kelpies Guided Tour
The Kelpies Guided Tour
Scotland
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Aleksandra Shebaltseva
Aleksandra
Aleksandra Shebaltseva
Local specialist in England | Replied on Jul 01, 2024

Dear Anne,

Thank you for taking the time to review your trip. I appreciate your detailed feedback and am glad to hear about the enjoyable experiences, as well as the areas that need improvement.

I will ensure we address the issues with the tours to avoid similar disappointments in the future.

Thank you again for your feedback and for allowing us to assist with your travel plans.

Sincerely,
Aleksandra

Everyone was super nice in St Andrews!
Scotland | Jun 18 - Jun 24, 2024

margaret
margaret a.
Flagami, FL | Reviewed on Jun 25, 2024

Everyone was super nice in St Andrews! Stevie was a cab driver that picked us up at the airport and took us back. He also ended up driving us on Sunday for our day trip because the guide was sick. Stevie is the best!!!!!! So nice and very accommodating and sweet to my 83 yr old mom who went with us. We had a couple of issues but the Kim Kim team was on it and fixed them fast! It was a great trip and I highly recommend using them.

Thank you for everything!

Margaret

Local specialist: Emily Reilly
Emily
Emily Reilly
Local specialist in Scotland / France | Replied on Jul 16, 2024

Hi Margaret!

So glad you enjoyed your trip and met the friendly locals!

Hope you are enjoying re-living the memories of your happy time in Scotland!

Thanks again for travelling with us :)

Best wishes,

Emily