Kimkim Trip Reviews

4.8
Based on 14,326 ratings
Read 14,326 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Raquel’s trip exceeded our expectations
Portugal | May 31 - Jun 15, 2024

Daniel
Daniel C.
Phoenix, AZ | Reviewed on Jun 16, 2024
Raquel picked great hotels. Cliff Bay in Madeira was absolutely amazing. The private tours were wonderful. The cooking class in Porto with Chef Sara Verde with just the three of us cooking lunch was such a treat. Hiking with our guides in the Peneda-Gerês National Park was breathtaking. A great trip. Read more

Raquel picked great hotels. Cliff Bay in Madeira was absolutely amazing. The private tours were wonderful. The cooking class in Porto with Chef Sara Verde with just the three of us cooking lunch was such a treat. Hiking with our guides in the Peneda-Gerês National Park was breathtaking. A great trip.

Hotel Reviews
Douro Suites
Ribadouro
Location
Portugal Boutique Hotel
Lisbon

Boutique hotel next to their much larger hotel in the center of Lisbon’s tourist area. Great staff. Smallish room without any view. OK breakfast.

Authenticity & Character
Location
Perfect.
Staff
Always helpful.
Cleanliness & Comfort
Pestana Vintage Porto Hotel & World Heritage Site
Porto

Busy area of Porto, so you have to want to be where the action is. Balcony room a must. River view adds so much. Fantastic breakfast and staff.

Authenticity & Character
Location
In the middle of the River scene.
Staff
Cleanliness & Comfort
Comfortable beds.
The Cliff Bay
Funchal

WOW! What a beautiful property. Access to the ocean. Indoor/outdoor pools. Amazing breakfast in beautiful restaurants with outdoor eating in the gardens. Great room with ocean views. Short walk to downtown.

Authenticity & Character
Gardens. Can not be described with words. Just beautiful.
Location
Close to downtown. Ocean access.
Staff
Responds immediately to requests.
Cleanliness & Comfort
Everything perfect
Activity Reviews
Introducing Funchal - Food & Cultural Tour
Introducing Funchal - Food & Cultural Tour
Portugal

Cancelled due to holiday.

Private Day Excursion: Sintra, Cascais & Estoril
Private Day Excursion: Sintra, Cascais & Estoril
Portugal

Driver just OK. Did adapt to our requests but didn’t adapt to issues in Cascais and never got to Estoril.

Quality of Experience
Needed to adapt to conditions.
Guides, Drivers and Staff
Transport
Private Transfer {{start_location}} to {{end_location}} via Coimbra
Private Transfer {{start_location}} to {{end_location}} via Coimbra
Portugal

Personable driver. Could have provided more information on Coimbra.

Quality of Experience
Guides, Drivers and Staff
Transport
Wine Experience in the Douro Valley & River Cruise
Wine Experience in the Douro Valley & River Cruise
Douro Valley

Didn’t do this tour.

Guided Visit of Porto's Architecture & World Heritage
Guided Visit of Porto's Architecture & World Heritage
Porto

Excellent personable guide. Great insight into Porto’s history with multiple recommendations for shopping and restaurants.

Quality of Experience
Guides, Drivers and Staff
Day Excursion in Peneda-Gerês National Park
Day Excursion in Peneda-Gerês National Park
Porto

Two great hikes and tour of the old city.

Quality of Experience
Food
Nice local restaurant.
Guides, Drivers and Staff
Personable and engaging. Chose two beautiful hikes.
Transport
 Lisbon Roots, Food & Cultural Walk
Lisbon Roots, Food & Cultural Walk
Portugal

Guide was great. Tour was a good introduction to the city. She took us to ethnic food areas that were outstanding. It is unlikely that we would have discovered these intimate areas.

Quality of Experience
Food
pastel de nata
Guides, Drivers and Staff
Half-Day Hike Larano Cliff footpath
Half-Day Hike Larano Cliff footpath
Portugal

Didn’t do this tour.

Porto Cooking Class
Porto Cooking Class
Porto

Cooking lunch with Chef Sara Verde in her restaurant was a highlight of this trip. She was a wonderful host.

Quality of Experience
Food
Cooking in the Cataplana pans. Chef gs e us directions to a kitchen supply store to buy them!
Guides, Drivers and Staff
Madeira East Island 4x4 Private Adventure
Madeira East Island 4x4 Private Adventure
Portugal

Great investigation of the Northwestern part of Madeira. A little too much time in the 4X4. Longer stops would be better.

Quality of Experience
Guides, Drivers and Staff
Knowledgeable. .
Transport
Vehicle was old and felt somewhat unsafe. Seat belts were not functioning correctly.
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Jun 25, 2024

Hi Daniel! Thank you so much for taking the time to share the feedback of your trip to Portugal. I am glad to know that you and Rebecca had a great time and that the trip exceeded your expectations😊 . It was a pleasure creating this experience with you and hopefully, we get in touch again for future adventures. All the best, Raquel

All the guides and drivers did a very good jo...
Greece | Jun 1 - Jun 9, 2024

C
Connie G.
Germany | Reviewed on Jun 16, 2024

All the guides and drivers did a very good job.
Some of the busrides were a little long, and a ½ day or a hole a day at the beautiful beach of Kalamata would have been a nice relaxing time.

All of the restaurants were good. The best food was at the Port of Nafplio.

Local specialist: Angela (Aggeliki) Giannioti
Angela (Aggeliki)
Angela (Aggeliki) Giannioti
Local specialist in Greece | Replied on Jun 16, 2024

Yeia sou, Connie!

Thank you for your feedback.

Glad to know that you had an overall nice time here in Greece with us.
You mention that and a ½ day or a hole a day at the beautiful beach of Kalamata would have been a nice relaxing time.
You actually did have 1,5 days free in Kalamata. You arrived in the afternoon of June 5th and left Kalamata in the morning of June 7th.
Maybe I'm missing something or you meant something else?
In any case, we would love to see you coming back soon!
Our best,
Angela and the GA Trips team

Self-drive family vacation thru the jungles of North Central CR
Costa Rica | Jun 6 - Jun 14, 2024

Nicole
Nicole W.
Flagami, FL | Reviewed on Jun 16, 2024
Self-driving was an excellent option for our family of 4 to see so much North Central Costa Rica had to offer.
Our family's favorite activity was Tubing the Rio Celeste. Our guides stayed with us to make it fun and safe. They stopped at great spots for swimming and rope swinging. This made it so magical for my kids.
A close second favorite was a cooking class at Maquenque Eco Lodge. We walked through their organic garden selecting our ingredients and then cooked with the chef. Andres was a...
Read more

Self-driving was an excellent option for our family of 4 to see so much North Central Costa Rica had to offer.
Our family's favorite activity was Tubing the Rio Celeste. Our guides stayed with us to make it fun and safe. They stopped at great spots for swimming and rope swinging. This made it so magical for my kids.
A close second favorite was a cooking class at Maquenque Eco Lodge. We walked through their organic garden selecting our ingredients and then cooked with the chef. Andres was a fantastic guide in several of our activities there.
We wanted to see unique animals in nature and a great guide and eco lodge is necessary to achieve this. Our guide Andy at Forest Alive walked us through Monteverde preserve and pointed out amazing flora and fauna, the most exciting moment was watching the male and female Resplendent Quetzal return/leave the nest.
We had delicious food at all our eco lodges. I appreciated the locations that were selected for us because they matched our values and preferences perfectly.
Final Tip: self- drive is safe for families who will use a map app at all times, drive during daytime only, pay close attention to an ever-changing road system, and rent a 4x4 vehicle which is necessary in the mountains.

Hotel Reviews
Maquenque Ecolodge
Boca Tapada

An immersive jungle experience! The staff at Maquenque make an already impressive location become a top-rated experience. Staff are friendly, multilingual, and helpful. They organized a cooking class with a chef. This was our favorite activity here! My kids helped collect scallions, eggs, herbs, corn, cocao pods, and more to use in our meal. The chef and Andres guided us through making yuca mash, patacones, corn tortillas with scrambled eggs, and several recipes from the chocolate we made from grinding the seeds. It was all delicious and we have already made the yuca mash at home. A note: the treehouses are a fantastic experience but keep in mind your temperature inside is the same as outside. For us, the rain and high humidity kept all our clothes wet the whole time. It's a good place to bring quick dry clothes or use the laundry service if you stay a few days.

Authenticity & Character
Unique lodging, staff who truly know their individual crafts
Location
It is fantastic and so unique with the ferry to the island. However it is quite a hike from the airport that may deter some.
Staff
Andres was exceptional for activities. Henry was a fantastic waiter.
Cleanliness & Comfort
Cleanliness was excellent. Beds were comfy. However a stronger fan would have been preferable in the treehouse due to hot temps that made us sweat all night. Also there was a plague of May beetles that dive bombed our food at the restaurant and tried to get into every nook and cranny of our treehouse to get to our light on. Thousands of beetles kept swarming the screen until lights were off.
Casitas Tenorio
Upala, Alajuela

The Casita has everything you can want and need: strong fan kept us comfortable, drying racks are so helpful to dry out wet clothes from rainforest activities, book of local menus and activities, and a great breakfast. Nana was so wonderful to accommodate allergy food needs. She is gluten-free herself and had an array of recipes options for pancakes day with homemade jam, juices, and honey. The trail on the property was also a nice family activity. We even had a sloth living in the tree in front of our Casita. So special!

Authenticity & Character
Location
Easy to access in Bijuagua
Staff
Nana was so kind and helpful for food allergy needs
Cleanliness & Comfort
The strong fans and drying racks were so appreciated and I hadn't thought that would be important until everything was soaked from rainforest activities
Los Pinos - Cabañas & Jardines
Monteverde Costa Rica

We loved this Casita! It had everything we needed for our family of 4 to stay and cook. The kitchen allowed us to visit a supermercado and cook our own meals. My kids loved having their own rooms and bathrooms after several days of being in the same car and room at other lodging. The property has a nice set of trails and a little playground for kids. It is located close to everything you want in Monteverde. The staff was helpful when we locked ourselves out of our room (twice!).

Authenticity & Character
Location
Everything is close by
Staff
Cleanliness & Comfort
Poas Volcano Lodge
Vara Blanca

This is a hidden gem! The hotel is fancy and sparkling clean. The food is delicious and staff is wonderful. There is a game room which is great for families to have down time outside of the room if weather is wet and cold outside. I hear the view is amazing but we had fog and rain that prevented a view. The space heaters in the room helped us dry our boots. The fireplaces in the library and restaurant kept us warm. My husband and I hope to return.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Jun 17, 2024

Hola Nicole!

Thank you for the wonderful review!

We're thrilled to hear that self-driving allowed your family to explore so much of Costa Rica. It sounds like you had amazing experiences tubing the Rio Celeste, cooking at Maquenque Eco Lodge, and exploring Monteverde.

We're glad the eco lodges matched your preferences and that you enjoyed the delicious food. Your tips for a safe trip are very helpful. Thank you again for sharing your experience!

Have a great day!
Bryan Leon,
Serendipity Adventures 🦀

Our guide in Athens was outstanding. The myt...
Greece | Jun 1 - Jun 9, 2024

Micki
Micki R.
St. Petersburg, FL | Reviewed on Jun 16, 2024
Our guide in Athens was outstanding. The mythology tour he provided was great. He responded to our small group adjusting to our needs.
George who accompanied us on the bus trip portion of our stay was very helpful and personable. Our tour guide in Olympia was a little frustrating. . She had a set spiel and didn’t seem to be able or willing to adapt to our group. The other Troy guides were OK, although they, too, had set spiels that were somewhat rigid.
The logistics of our time worked...
Read more

Our guide in Athens was outstanding. The mythology tour he provided was great. He responded to our small group adjusting to our needs.
George who accompanied us on the bus trip portion of our stay was very helpful and personable. Our tour guide in Olympia was a little frustrating. . She had a set spiel and didn’t seem to be able or willing to adapt to our group. The other Troy guides were OK, although they, too, had set spiels that were somewhat rigid.
The logistics of our time worked well. The trip was competently organized.

Hotel Reviews
Divani Palace Acropolis
Athina

The hotel is very nice. I liked the Amalia better as a location, although this one is actually closer to the Acropolis. It is on a very narrow side street that requires navigating turns to get to a more pedestrian friendly area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Amalia Hotel Athens
Athens

Good location and nice facilities. The rooftop bar/restaurant has a wonderful view of the Acropolis.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Pelops Olympia
Ancients Olympia

Older hotel, but good and clean. Nice location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pharae Palace Hotel
Kalamata

This was a nice hotel across from the beach.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Olympia Tour & Transfer to Kalamata
Olympia Tour & Transfer to Kalamata
Greece

I wrote about the tour guide earlier. We ended up feeling quite ruched to get through the site. As a result, we didn’t get to do what we had really planned — a family race in the stadium.

Quality of Experience
Guides, Drivers and Staff
Transport
The driver was wonderful and the bus very comfortable.
Athens Highlights Mythology Tour
Athens Highlights Mythology Tour
Greece
Quality of Experience
Guides, Drivers and Staff
Corinth, Epidaurus  & Mycenae  Tour with overnight in Olympia
Corinth, Epidaurus & Mycenae Tour with overnight in Olympia
Greece
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Angela (Aggeliki) Giannioti
Angela (Aggeliki)
Angela (Aggeliki) Giannioti
Local specialist in Greece | Replied on Jun 16, 2024

Yeia sou, Micki,

Thank you for sharing your feedback.
I will thoroughly look into the guides not being flexible and willing to adopt to your group. Thank you for sharing that with me so I know and fix it 🙂
I already did contact the right people to let them know about that.

Hope to see you coming back soon and show more of our amazing country! 😀

Angela

Amazing mother-daughter trip to Greece
Greece | Jun 1 - Jun 9, 2024

Angela
Angela W.
Dallas, TX | Reviewed on Jun 16, 2024
Planning the trip to Greece with Kimkim was so stress free. I typically plan travel on my own but this made it so much easier, We loved knowing all our transportation and ferries were booked and we just had to show up. Our guide for the Acropolis, Angela, was so knowledgeable and enjoyable. Our food guide in Athens, Yiota, went the extra mile and took us to see the changing of the guard on the way back to our hotel. They seemed like friends and not just tour guides. Another memorable tour... Read more

Planning the trip to Greece with Kimkim was so stress free. I typically plan travel on my own but this made it so much easier, We loved knowing all our transportation and ferries were booked and we just had to show up. Our guide for the Acropolis, Angela, was so knowledgeable and enjoyable. Our food guide in Athens, Yiota, went the extra mile and took us to see the changing of the guard on the way back to our hotel. They seemed like friends and not just tour guides. Another memorable tour was our wine tasting tour in Santorini. Angelo, our guide and sommelier was so fun and knowledgeable. We had very few issues along the way but when we were challenged, the Kimkim team was very responsive and helpful. I would definitely use them again!

Hotel Review
Stelia Mare Boutique Hotel
Paros

This hotel is beautiful and the staff was so lovely. I was there on my birthday and they showed up at the door with a bottle of champagne! They also helped me get transportation which lead to a relationship with a company that we used all week. I wish we could have stayed here longer.

Authenticity & Character
Beautiful
Location
Great location for walking to dinnet
Staff
Can’t say enough! Nicest staff of trip!
Cleanliness & Comfort
Very clean
Local specialist: Siena Mueller
Siena
Siena Mueller
Local specialist in Kimkim HQ | Replied on Jun 17, 2024
Angela, I'm so happy you had a fantastic mother-daughter trip to Greece! It was so fun planning this trip for you and Ella! Describing our local guides as friends rather than just tour guides is spot on. They genuinely care about what they do and always strive to provide the best experience for each traveler—it's amazing! Stelia Mare Boutique Hotel is superb, and a surprise birthday champagne sounds like so much fun! Next time you're in Greece, it sounds like we'll be reserving a whole... Read more

Angela, I'm so happy you had a fantastic mother-daughter trip to Greece! It was so fun planning this trip for you and Ella!

Describing our local guides as friends rather than just tour guides is spot on. They genuinely care about what they do and always strive to provide the best experience for each traveler—it's amazing!

Stelia Mare Boutique Hotel is superb, and a surprise birthday champagne sounds like so much fun! Next time you're in Greece, it sounds like we'll be reserving a whole week there for you! :)

Looking forward to seeing you on your next KimKim trip—whether it's a return to Greece or an adventure elsewhere! 🙌

Visiting the church in old town Kalamata wher...
Greece | Jun 1 - Jun 9, 2024

C
Christine P.
Chicago, IL | Reviewed on Jun 16, 2024

Visiting the church in old town Kalamata where my grandfather and our acetate baptized was a highlight for me. Also seeing the historic sites was a wonder especially the Acropolis, and Olympia.

Local specialist: Angela (Aggeliki) Giannioti
Angela (Aggeliki)
Angela (Aggeliki) Giannioti
Local specialist in Greece | Replied on Jun 18, 2024
Hi, Christine, Thank you for the time to share your feedback. It is great to know that you fulfilled the wish of visiting your ancestor's birthplace and your roots. That is very special for sure.
I am also really happy that you enjoyed visiting and learning all about the main historical sites of the Peloponnese and Athens.
I see that your review is a 4-star one, but you do not mention anything about what you did not like that kept you from leaving a 5-star review.
I would really...
Read more

Hi, Christine,

Thank you for the time to share your feedback.

It is great to know that you fulfilled the wish of visiting your ancestor's birthplace and your roots. That is very special for sure.
I am also really happy that you enjoyed visiting and learning all about the main historical sites of the Peloponnese and Athens.

I see that your review is a 4-star one, but you do not mention anything about what you did not like that kept you from leaving a 5-star review.
I would really appreciate it if you could share more info on that.
That is the only way we can understand what would be needed to change or improve to meet our goal which is to exceed expectations.
Please, share more info on why you did not rate us with a 5-star review and help us improve. 🙂

Efcahristo!

Angela & the GA Trips team

Peru and Ecuador Highlights
Peru | May 22 - Jun 2, 2024

Raghu
Raghu V.
Union City, CA | Reviewed on Jun 16, 2024
My son and I took a 11 day trip to Peru and Ecuador and it was outstanding.  The planning process with Kimkim was excellent and Anahi did a great job for us.  We made some custom changes and everything was handled smoothly. All of our pickups, transportation and logistics ran perfectly and we were safe and comfortable every step of the way .  The Peru portion started with a visit to Lima and our guide Sylvie was wonderful. From there, we went to Cusco which was our launch point to 3 places... Read more

My son and I took a 11 day trip to Peru and Ecuador and it was outstanding.  The planning process with Kimkim was excellent and Anahi did a great job for us.  We made some custom changes and everything was handled smoothly. All of our pickups, transportation and logistics ran perfectly and we were safe and comfortable every step of the way . 

The Peru portion started with a visit to Lima and our guide Sylvie was wonderful. From there, we went to Cusco which was our launch point to 3 places - Machu Picchu, Humantay Lake and Rainbow Mountain and we did 3 hikes on 3 consecutive days by design as we wanted an active trip.  All 3 destinations were stunning and Machu Picchu is a special place. Lot's of llamas and alpacas too! Our guide Leo out of Cusco was amazing and we made a new local friend spending 5 days with him. 

We went on to Ecuador and visited the Galapagos Islands. Truly amazing place and the conservation work they are doing there is inspiring (as are the tortoises).  Our trip ended in Quito and our guide Pablo did a wonderful job walking with us in the city and showing us the sights. 

Overall, the trip was very special for us with lots of great memories. This was our second trip in 6 months to South America with Kimkim and they have both been special. My thanks to Kimkim and all the wonderful people that we met along the way!

Hotel Reviews
Belmond Miraflores Park
Lima
Inkaterra Hacienda Urubamba
Urubamba
JW Marriott El Convento Cusco
Cusco
Authenticity & Character
Location
Ikala Galapagos
Puerto Ayora

Very nice staff!

Location
Staff
Activity Reviews
Lima: City Tour + Visit to Larco Museum 🕍
Lima: City Tour + Visit to Larco Museum 🕍
Peru

Sylvie is an amazing guide -- she gave us a lot of great information and was very kind. Loved walking through the downtown streets in Lima.

Quality of Experience
Sylvie was excellent!
Guides, Drivers and Staff
Transport
Planetarium
Planetarium
Cusco

Great visit. We enjoyed the presentation and also looking at the stars outside. They guides there was very energetic!

Quality of Experience
Transport
Sacred Valley Inmersion
Sacred Valley Inmersion
Sacred Valley

Enjoyable day! We drove for about 2 - 3 hours with Leo and stopped in a few places along the way. The llama experience was incredible where we stopped and got a close up encounter feeding the llamas, vicunas and alpacas. Many thanks to Leo for doing that and for giving us clever photos we could take to make the visit memorable. Also enjoyed the Sacred valley tour and going up the structures. It was incredible and a great preview of Machu Picchu which was the next day.

Quality of Experience
Closeup with the animals and feeding them!
Food
Guides, Drivers and Staff
Transport
Excursion to Machu Picchu - return to Cusco
Excursion to Machu Picchu - return to Cusco
Peru

Spectacular day! I've always known that Machu Picchu is one of the seven wonders of the world and I can see why. It was truly stunning. The travel logistics were very smooth with a car ride, train ride and then bus ride. Train ride with Peru Rail was very comfortable. We really enjoyed the tour with Leo and he gave us detailed explanations of Machu Picchu, Temple of the Sun, Temple for Pachamama etc. He showed us the detail of how the blocks align so well, the irrigation systems etc. -- it was so great to hear the stories from him. Return to Cusco was smooth.

Quality of Experience
Food
Guides, Drivers and Staff
Leo was amazing as always.
Transport
Full day to Huamantay Lagoon
Full day to Huamantay Lagoon
Cusco

Another great day. The drive to the lake was very smooth and it was fun to stop at a local place to eat in the morning and taste the local food. The hike itself was very nice - Leo was very kind as I was a bit slow (I am 58) and we took our time to get there. Enjoyed chatting with Leo about life, philosophy and our dreams for our families in the future. The lake itself was spectacular.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Welcome dinner at Huaca Pucllana 🍽️🍷
Welcome dinner at Huaca Pucllana 🍽️🍷
Lima
Cusco: City Tour + Nearby Archaeological Centre
Cusco: City Tour + Nearby Archaeological Centre
Cusco

Leo did a wonderful job giving us a lot of the history and background of the Incas and pre-Inca times. We really enjoyed listening to him as we wanted an immersive experience in the local culture which he provided for us.

Quality of Experience
Excellent!
Guides, Drivers and Staff
Leo was amazing!!
Transport
Beto did a great job driving.
Rainbow Mountain
Rainbow Mountain
Cusco

This was a special day. Our drive to Rainbow Mountain was great -- it was great to drive through the Andes, see the local villages and people living on the hills. Lots of llamas! Life in the hills is not easy but people seem to be happy and it was nice to see lots of smiles. Rainbow Mountain is 16,000 feet above sea level so it is a low oxygen environment. Having said that, it was great to hike and we took it nice and slow and it was a pleasant experience. The mountain is amazing and the colors are so beautiful - really worth visiting! We got some amazing pictures with llamas up there.

Quality of Experience
Food
Local food stops were great
Guides, Drivers and Staff
Another great day with Leo
Transport
Beto did a great job driving through the windy roads with lot of potholes.
Explore Bartolomé Island & Sullivan Bay: Snorkeling and Sightseeing 🏝️🐠
Explore Bartolomé Island & Sullivan Bay: Snorkeling and Sightseeing 🏝️🐠
Isla Santa Cruz, Galápagos

Great boat ride and seeing all the animals.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Quito: Quito City Tour & Museum or Equator Line
Quito: Quito City Tour & Museum or Equator Line
Quito

Enjoyed meeting Pablo and the walking tour was excellent. Really enjoyed the stop at the chocolate tasting place. Due to timing of our flights, our tour ended up in the late afternoon which was great because we got to see the city at night and it's beautiful!!

Quality of Experience
Guides, Drivers and Staff
Great job by Pablo.
Transport
Local specialist: Anahi Diaz

Morocco adventure
Morocco | Jun 8 - Jun 15, 2024

K
Kathy B.
Dallas, TX | Reviewed on Jun 16, 2024
Trip was great and planning the trip was made simple using kimkim and Majid. Our driver we had all week, Ismael was very informative and good and helpful with everything. Best part was Sahara desert stay. Fes was great too and the hotel at ait Zineb was beautiful. Marrakech was just ok. Wish I had spent less time there and more time in Alps. Read more

Trip was great and planning the trip was made simple using kimkim and Majid. Our driver we had all week, Ismael was very informative and good and helpful with everything. Best part was Sahara desert stay. Fes was great too and the hotel at ait Zineb was beautiful. Marrakech was just ok. Wish I had spent less time there and more time in Alps.

Hotel Reviews
Palais Sebban
Marrakech

The location was great and the outside pool/dining area nice. It was cool to see all the old architecture. But it seemed old and bathroom was just ok. Seemed more like a 3-4 star not 5 star by USA standards. You will have to stroll your luggage thru the city to get there- about a 5 min walk as no cars allowed.

Authenticity & Character
Was like in old castle
Location
Close to market.
Staff
Nice but could use more staff
Cleanliness & Comfort
Things just seemed really old.
Riad Ksar Ighnda
Ait Benhaddou

Such a beautiful hotel. The rooms are on the small side but the whole hotel is gorgeous. The pool area and the views were just amazing.

Authenticity & Character
Location
The views were great. Just a few minutes from the main sites.
Staff
Front desk was not friendly.
Cleanliness & Comfort
All clean except a/c hard to work. Rooms are small but nice.
Tiziri Luxury Camp
Merzouga

Everything was great. Hard to imagine it was in the middle of desert. The rooms / tents were big and bathrooms good. The whole experience was great.

Authenticity & Character
Location
Staff
Staff went over and above making us feel special.
Cleanliness & Comfort
Mövenpick Hotel Casablanca
Casablanca

The Mövenpick Hotel in Casablanca was super nice. The rooms were really big and more like what we're used to in American hotels. It might have been a bit more than we needed for just one night, but it was a very comfortable stay.

Dar Lys - Luxury Riad & Spa
Fes

Our stay at Dar Lys was incredible. From the moment we walked in, greeted by the scent of orange blossoms and the sight of parrots, we felt welcome. The room setup was perfect, and the service was outstanding. Breakfast was delightful, and the massages my daughter and I had were among the best we've ever experienced. The downtime they scheduled for us was much appreciated, allowing us to recover from our travels. This riad set a high standard for the rest of our trip.

Activity Reviews
Architectural Elegance: A Journey through the Hassan II Mosque
Architectural Elegance: A Journey through the Hassan II Mosque
Morocco

The tour of the Hassan II Mosque was great. The guide kept us on time, and the experience was smooth and well-organized. The mosque itself is stunning and definitely worth the visit.

A Taste of Tradition: Sharing Stories and Savory Delights at a Moroccan Home
A Taste of Tradition: Sharing Stories and Savory Delights at a Moroccan Home
Morocco

The dinner at the Moroccan home was okay. The family was hospitable, and the food was fine, but the experience felt a bit awkward. It was interesting but not something I would want to repeat multiple times.

 Fez to Merzouga Desert - The Road to Serenity
Fez to Merzouga Desert - The Road to Serenity
Morocco

The journey from Fez to the Sahara Desert was long but surprisingly pleasant. Our driver was excellent, making regular stops for us to stretch and use clean bathrooms. We had a great time at the stops, especially at the Alps-like area and where we saw monkeys. One of the lunch stops was not the best, as it seemed overrun with tour buses and wasn't very clean, but it was probably the best option available in that remote area.

FEZ Magic: A Family's Adventure in Ancient Wonders
FEZ Magic: A Family's Adventure in Ancient Wonders
Fes

The tour guide in Fez was exceptional. He took us on a fascinating journey through the ancient city, and we even had a tea experience that was quite delightful. Although the lunch part of the tour was a bit confusing, as we weren't sure if it was included or not, we decided not to have lunch since we were still full from the huge breakfasts we had. Overall, the experience was insightful and enjoyable.

Local specialist: Majid Mrabti
Majid
Majid Mrabti
Local specialist in Morocco & France | Replied on Jun 16, 2024

Thank you so much for your wonderful feedback! We're thrilled to hear that your trip was great and that our services, including my expertise, made planning simple and stress-free. We re also happy to hear that Ismael, your driver, went above and beyond to provide you with a memorable journey.
Best wishes,
Majid.

We had wonderful time in Morocco & KimKim rep...
Morocco | May 9 - May 17, 2024

Lilly
Lilly L.
Flagami, FL | Reviewed on Jun 16, 2024

We had wonderful time in Morocco & KimKim rep Ali Moujane did wonderful job organizing and planning our trip. Our driver Soufian Belkach, was just amazing. Always on time, resourceful and very knowledgeable and the 4 cities we visited.

Our guide Mohamed in Fez was fantastic. He’s funny, very knowledgeable and has 25+ of experience made the visit even more special.

Hanna was our guide for city tour in Marrakesh. She was very knowledge, great energy and enjoyed her perspective.

The entire trip was just magical and I will be back and will definitely us KimKim again!

Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Jun 16, 2024

Hi Lilly,

Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing time in Morocco. All the team members appreciate your kind words. It's fantastic to know that their efforts made your trip special, informative, and enjoyable.

We're delighted that you found each city visit memorable and that the entire trip felt magical. We look forward to welcoming you back on your next adventure with KimKim!

Best Wishes,
Ali

Kiwis is Portugal 2024....
Portugal | May 29 - Jun 10, 2024

Andrea
Andrea E.
Australia | Reviewed on Jun 16, 2024
We have just returned home to NZ following an amazing trip to Portugal, planned and organized by our amazing agent Marisa Agulhas -with KimKim.
Marisa was a pleasure to deal with, she listened to our ideas and time frame, then managed to put together a custom-made trip for the 3 of us - 10yr old, 40yr old and 77yr old kiwis. The tour plan was adjusted to meet our interests, pace and budget, all online with easy to follow prompts. A whatsapp group was formed prior to arrival with a couple...
Read more

We have just returned home to NZ following an amazing trip to Portugal, planned and organized by our amazing agent Marisa Agulhas -with KimKim.
Marisa was a pleasure to deal with, she listened to our ideas and time frame, then managed to put together a custom-made trip for the 3 of us - 10yr old, 40yr old and 77yr old kiwis. The tour plan was adjusted to meet our interests, pace and budget, all online with easy to follow prompts. A whatsapp group was formed prior to arrival with a couple of Marisa's colleagues who kept themselves available 24hrs, and responded to all our questions/concerns very quickly. The accomodation chosen for us was comfortable, stylish and very central to what we were interested in. All the transport including car hire, private drivers, train and transfers were organized ahead of time, we had amazing guides hand picked for our adventures, so knowledgeable, patient and friendly. Our highlight was a trip to Sintra from Lisbon, we loved our guide Pedro who was happy to accommodate our interests and suggest options, all our guides were amazing with my 10yr old and elderly mum. We also really enjoyed our brief stay in Seville Spain, and the activities picked by Marisa, as well as a Flemenco show/dinner suggested by her colleague.
The level of Marisas availability, attention to detail and communication blew us away, I 100% recommend booking with her and KimKim for a seamless, interesting and fun experience!

Hotel Reviews
Vila Galé Lagos
Lagos

Great place to stay with kids, amazing pool, activities, and right across the road from the ocean! Comfortable beds, large rooms, lovely house keeping ladies. We loved the Italian restaurant by the pool, friendly waiters and delicious food.

Authenticity & Character
Location
Tucked out the way, but convenient to most things
Cleanliness & Comfort
Lovely linen, comfy beds, nice outlook, clean bathroom, housekeepers went thr extra mile
Pousada Palacio De Estoi—Monument Hotel & SLH
Faro
Authenticity & Character
Beautiful historical palace, oozing with character and class
Location
Staff
Friendly staff, courteous and accommodating
Cleanliness & Comfort
PortoBay Hotel Teatro
Porto

Loved this hotel, welcoming, comfortable and enjoyed the personal touches the staff made to make us feel valued. Great location, comfy beds and beautiful linen.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
NH Collection Sevilla
Seville
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Lisboa Plaza
Lisboa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Panoramic Boat to the Ponta da Piedade Grottoes
Panoramic Boat to the Ponta da Piedade Grottoes
Portugal

Great captain and guide on board, kept us safe on a choppy sea, but also made sure we got value for money. Friendly, English speaking and fun

Quality of Experience
Guides, Drivers and Staff
Transport
Lisbon's Historic Odyssey Walk
Lisbon's Historic Odyssey Walk
Lisbon
Quality of Experience
Guides, Drivers and Staff
Transport
Tickets to Lello Bookshop
Tickets to Lello Bookshop
Porto
Quality of Experience
Guides, Drivers and Staff
Transport
Discovering Belém's Charm on a Tuk-Tuk Ride
Discovering Belém's Charm on a Tuk-Tuk Ride
Lisbon
Quality of Experience
Guides, Drivers and Staff
Transport
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Portugal

We loved this day out, Pepe our driver was so friendly, knowledgeable patient and respectful. We were in safe hands, he was able to offer a range of activities, recommended places for lunch and extra spots of interests to suit our group. Loved Sintra!

Quality of Experience
Guides, Drivers and Staff
Pepe was amazing, so great with my 10yr old and elderly mother. v Very patient, knowledgeable and accommodating to our interests/needs
Transport
Very nice van, new Mercedes
Local specialist: Marisa Agulhas
Marisa
Marisa Agulhas
Local specialist in Lisbon | Replied on Jun 17, 2024

Dear Andrea,
Thank you so much for your kind words on our service and on your overall experience.
I am super happy to know you had a great time with your family :)
Thank you once again for your trust - Obrigado!!
Your Friend in Portugal - Marisa

The entire trip was marvelous, exactly what w...
Portugal | Jun 10 - Jun 15, 2024

Barbara
Barbara C.
Trumbull, CT | Reviewed on Jun 16, 2024
The entire trip was marvelous, exactly what we wanted - history, culture, archaeology and good food. And our driver/ guide was superlative. He went out of his way to make sure we did everything we wanted Read more

The entire trip was marvelous, exactly what we wanted - history, culture, archaeology and good food. And our driver/ guide was superlative. He went out of his way to make sure we did everything we wanted

Hotel Review
The Noble House
Evora

Breakfast was excellent and sufficient to keep you energized until dinner as long as there was a pastry stop midday. Only negaive was we had to go outside to get to our room

Authenticity & Character
Nicely appointed
Location
Within walking distance of everything
Staff
Cleanliness & Comfort
Activity Reviews
Castelo de Vide visit
Castelo de Vide visit
Portugal

Tiago made sure our experience was broad a d detailed at the same time. We missed nothing and came away with a broader understanding of what occurred in Spain and Portugal during the inquisiton

Quality of Experience
Guides, Drivers and Staff
Transport
Algarve Caves Boat Tour
Algarve Caves Boat Tour
Portugal

The tour was great

Quality of Experience
Guides, Drivers and Staff
Transport
Visit the Ancient Roman City of Évora
Visit the Ancient Roman City of Évora
Portugal

We walked around the town and got a feel for the history of the area. Tiago made sure that we got a taste of local food in each of the areas we traveled and we did a lot of walking

Quality of Experience
Guides, Drivers and Staff
Transport
We walked A lot and saw everything
Local specialist: Tiago Filipe
Tiago
Tiago Filipe
Local specialist in Lisbon | Replied on Jun 20, 2024

Dear Barbara,

Thank you so very much for your sweet words!

I don't need to say it here because we have our own private thread ;), but you understood how much of a pleasure it was to tour you and Ira!

Wait for me in Connecticut or New York!!

We're in touch!

Best,

Tiago

Perfect trip to Rome, Amalfi and Tuscany.
Italy | Jun 1 - Jun 9, 2024

Briana
Briana R.
Ashburn, VA | Reviewed on Jun 16, 2024
Martina planned the perfect trip for us! Our hotel accommodations were almost perfect. Our only issue was one hotel that we were late to checking in to. Other than that, they were in the perfect location with great amenities. Our sightseeing tours were timed perfectly with breaks for things in between. Our tours in Rome gave us enough history and knowledge without exhausting us. Our boat tour of the island of Capri in the Amalfi coast was the highlight of the trip for me. Martina also... Read more

Martina planned the perfect trip for us! Our hotel accommodations were almost perfect. Our only issue was one hotel that we were late to checking in to. Other than that, they were in the perfect location with great amenities. Our sightseeing tours were timed perfectly with breaks for things in between. Our tours in Rome gave us enough history and knowledge without exhausting us. Our boat tour of the island of Capri in the Amalfi coast was the highlight of the trip for me. Martina also organized our transportation so well. We were nervous about having multiple drivers, trains, and ferries to catch. She provided us the best timing to arrive at the train station, and all of the correct information on where to go. I will definitely be recommending Kim Kim and Martina to any friends looking to go to Italy.

Hotel Reviews
Hotel Navona Colors
Rome

Great location within the city. Close to a plaza with lots of shops and restaurants. Daily breakfast was great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Floridiana
Amalfi

Great location in the middle of Amalfi. The rooms were clean and spacious with a cute balcony. The rooftop jacuzzi was amazing!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Boutique Hotel Galatea
Rome

We had a difficult time checking into this hotel. We were late in the evening so no one was at the desk. We called the number listed outside the hotel and it was not working. Since no one was at the desk to greet us, there was a random key to a room that we assumed was ours.

Activity Reviews
Guided Group Tour of the Colosseum
Guided Group Tour of the Colosseum
Rome

Great tour! Perfect timing and we loved our beautiful tour guide, Luana!

Quality of Experience
Guides, Drivers and Staff
Transport
Train service and private transfer from {{start_location}} to {{end_location}} with visit of Pompeii
Train service and private transfer from {{start_location}} to {{end_location}} with visit of Pompeii
Italy
Capri Half-Day Boat Tour
Capri Half-Day Boat Tour
Italy

The highlight of the tour for me! Absolutely stunning landscape. Our driver was amazing and showed us a ton of different caves and grottos. We were able to swim in one cave! We also swam in a beautiful area where we did some snorkeling. I would recommend this to anyone!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Martina Venturi

Wonderful trip with excellent guides and well planned activities
Vietnam | Jun 8 - Jun 15, 2024

Mylan
Mylan L.
Newington, CT | Reviewed on Jun 16, 2024
Mr Cường was a fantastic guide. He was funny and very knowledgeable about Vietnam and the places we went. Mr Hai, our driver, was very hospitable and always had water waiting for us in the car. The activities planned were fun and gave us a good mix of Vietnamese culture and landscape. I would highly recommend KimKim tours to anyone planning a trip. Read more

Mr Cường was a fantastic guide. He was funny and very knowledgeable about Vietnam and the places we went. Mr Hai, our driver, was very hospitable and always had water waiting for us in the car. The activities planned were fun and gave us a good mix of Vietnamese culture and landscape. I would highly recommend KimKim tours to anyone planning a trip.

Hotel Reviews
Tam Coc Boutique garden
Ninh Binh

Beautiful little boutique hotel. The rooms were large and gave us easy access to shopping and restaurants.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Renea Cruises Halong
Hon Gai, Ha Long

This is a smaller cruise and is perfect! This allowed for a more personal experience and our guide in the boat, Duc, was fantastic. There was a good mix of activities and rest time and food was excellent.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hanoi Boutique Hotel
Hanoi

This hotel is located in the heart of the old quarter which made walking to shops and restaurants very easy. We highly recommend the Met restaurant for good, authentic Vietnamese food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Bicycle Tour of Rural Villages - Cultural Tour of Hanoi
Bicycle Tour of Rural Villages - Cultural Tour of Hanoi
Hanoi

We had a rainy two days in Hanoi but still our guide still managed to show us a great time. The bikes were comfortable and Duc made sure to take time to get the right size for my daughter which made a huge difference for her. The cooking demo with the local family was so fun and the food was so good.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Drive to heritage site Trang An Grottoes
Drive to heritage site Trang An Grottoes
Ninh Binh

Trang A Grottoes is beautiful! It was a very hot day but the scenery was very worth it.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tam Coc - Mua Cave - Thung Nham Bird garden
Tam Coc - Mua Cave - Thung Nham Bird garden
Ninh Binh

The flowers here were breath taking. We got stuck in a heavy downpour for about 30 minutes but still decided to walk through anyway and was so glad we did. Everything was so lush and colorful.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Ninh Binh - Bai Tu Long bay welcome on board
Ninh Binh - Bai Tu Long bay welcome on board
Ha Long Bay

Loved loved loved this cruise. Bai Tu Long Bay is the bay less travelled and it was nice not to be surrounded by other cruises.

Quality of Experience
Food
So much delicious food! You won’t go hungry on this cruise, for sure.
Guides, Drivers and Staff
Transport
More cruise on the bay - transfer back Hanoi
More cruise on the bay - transfer back Hanoi
Vietnam

At the floating fish village, we met cute little puppies!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cap La - Cong Dam - Thien Canh Son cave
Cap La - Cong Dam - Thien Canh Son cave
Ha Long Bay

I’m glad we spent a second night because we got to go swimming! We swam on the first day after kayaking to the secluded beach but that was more like waddling. The second day, we anchored the little transport boat in the middle of the bay and jumped into the water! It was so refreshing and a good time.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Camellia Nguyen

Wonderful experience!
Croatia | Jun 1 - Jun 10, 2024

J
Jared F.
Newark, NJ | Reviewed on Jun 16, 2024
Wonderful experience! This is our first time using a travel agency and it was very beneficial to have someone knowledgeable guide our planning, especially in countries we've never been to. We had experiences like day-long private car tours and sea kayaking trips that we otherwise wouldn't have found ourselves. It was also helpful since we were planning a wedding at the same time so not having to book everything for our honeymoon was invaluable. Tina was very responsive to our requests and... Read more

Wonderful experience! This is our first time using a travel agency and it was very beneficial to have someone knowledgeable guide our planning, especially in countries we've never been to. We had experiences like day-long private car tours and sea kayaking trips that we otherwise wouldn't have found ourselves. It was also helpful since we were planning a wedding at the same time so not having to book everything for our honeymoon was invaluable.

Tina was very responsive to our requests and made multiple changes to the itinerary based on our preferences. She was also accessible via WhatsApp during our trip when any minor hiccups arose. We were happy working with her and happy with the amazing trip she planned.

Local specialist: Tina Rajkovic
Tina
Tina Rajkovic
Local specialist in Rijeka, Croatia | Replied on Jun 18, 2024

Hi Jared and Chloe,
Your 5-star review is greatly appreciated. Thank you.

Creating a good vacation is similar to building a good marriage; it's not something you stumble upon, but rather something you build together.
I am delighted to have been a part of creating a memorable experience for you two.
Thank you for choosing Croatia and for entrusting me with organizing your honeymoon.
I hope you have many more wonderful experiences as a married couple!
Tina

Out of the Castles in Spain -- She did it!!!!
Spain | May 30 - Jun 5, 2024

Marcia
Marcia B.
Dallas, TX | Reviewed on Jun 15, 2024
We asked for something unusual and Bea came through, especially with our guide Miguel, who was over the top. we were happy with the variety of things we saw. The app was perfect for transfers and tickets and the transfers were also good. Thanks Bea for arranging our trip for us. We couldn't have done it ourselves Read more

We asked for something unusual and Bea came through, especially with our guide Miguel, who was over the top. we were happy with the variety of things we saw. The app was perfect for transfers and tickets and the transfers were also good. Thanks Bea for arranging our trip for us. We couldn't have done it ourselves

Hotel Reviews
Hotel Oriente Zaragoza
Zaragoza

Clean efficiency hotel, Small room, without charm and with plastic plants. Good location however. Paled in comparison to other Hotels.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Parador de Chinchón
Chinchón (Madrid)

This was an amazing Hotel, like all the Paradors we stayed in. Thanks for putting us there.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Beatriz De Pablo Rocha
Beatriz
Beatriz De Pablo Rocha
Local specialist in Madrid | Replied on Jun 17, 2024

Hi Marcia! Again, thank you so much for your kind words. As you already know, this customized itinerary was totally a challenge so I'm glad that everything worked out and that you enjoyed it! :)It was super fun creating this itinerary from scratch with you, and I hope you discovered amazing castles and villages on the way! Best regards, Bea.

Epic family trip to Peru--Thank you KimKim
Peru | May 28 - Jun 8, 2024

Kari
Kari A.
Denver, CO | Reviewed on Jun 15, 2024
We had an amazing trip. Fran and Kristy from Kim Kim were both amazing to work with from start to finish. Fran put this trip together for us last minute and really helped me make decisions on what places we should visit for the time frame, and what would be right for our family. The hotels that we stayed in were beautiful, safe and well-located. Fran went above and beyond, helping us book great restaurant reservations for our time in Cusco and Lima. Everything was 5 stars. We enjoyed... Read more

We had an amazing trip. Fran and Kristy from Kim Kim were both amazing to work with from start to finish. Fran put this trip together for us last minute and really helped me make decisions on what places we should visit for the time frame, and what would be right for our family. The hotels that we stayed in were beautiful, safe and well-located. Fran went above and beyond, helping us book great restaurant reservations for our time in Cusco and Lima. Everything was 5 stars.

We enjoyed our guide Brian who took us from Arequipa to Colca Canyon to see the condors. We loved hearing about his life in Arequipa and we found we had a shared love of music and it made the long drive so fun to share our favorite songs.

As for our time in Sacred Valley, Machu Picchu and Cusco, we feel like we were so lucky to spend all of that time with our guide Claudio from Cusi Travel. The continuity that we had with Claudio as we traveled over 4 days to a multitude of locations was irreplaceable. Being with a private guide for just our family afforded our daughters to feel comfortable asking questions, using their Spanish skills, and getting a bigger overhead view of the Inca history of the area. Claudio did a fantastic job gathering us for family photos, and telling relatable stories about the area, so we could understand it more deeply. He was kind, patient, organized, helpful, thoughtful and went above and beyond in helping us alter our train ticket and departure time from Machu Picchu. His advice for the day we were not with him and we entered Machu Picchu on our own to hike Huana Picchu was spot on and really added to making our time there absolutely perfect. We loved that we did the Circuit #2 with Claudio in the late afternoon, when it was less crowded and the sunset light was amazing for pictures, followed by getting up early on our own and being the first people to start the hike up the mountain. We were able to get photos alone with our family before a lot of people got up there.

We loved the food tour in Lima with Sylvia and Lima Gourmet. SOOOOO much amazing food. One note for people going in the future. You really don't need to have any breakfast if you want to be able to enjoy all the food you are served during the tour.

This is the first time using Kim Kim, and I was nervous about the cost and whether it was all going to work out, but I have come away from the experience very ready to recommend KimKim to other friends planning international travel. At multiple times we had to make small changes to our itinerary due to plane issues, and missed flights and someone always replied in the chat immediately. Thank you for helping us with an amazing family trip we will never forget.

Hotel Reviews
Holiday Inn Lima Airport
Lima

Perfect for what we needed. Late arrival and early departure.

Palla Boutique
Arequipa

Beautiful hotel, we loved the upper garden deck and we wish we would have had more time to stay and relax there. The staff kindly shipped my kindle to me at a further location after I left it there.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Colca Lodge
Yanque

Beautiful hotel and restaurant. We loved the hot springs. Bring flip flops for the walk down. We wished we had more time to enjoy the grounds and the surrounding area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Andina Premium Valle Sagrado
Urubamba

Gorgeous hotel. Our one complaint, which wasn't their fault, was that there was an event happening at a neighboring hotel or resort that had music and a person on a VERY loud speaker from about 6 pm to after midnight. It DOMINATED the whole resort and it was totally counter to the serene vibe they have going. We wish the planetarium was in service, because it sounds like that would have been a super cool feature. We enjoyed the breakfasts very much, and also got food at the bar one evening, which was very easy and simple. Our daughter really enjoyed getting to pet and take pictures with the baby alpacas.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Antigua Miraflores
Lima
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tierra Viva Machu Picchu
Machu Picchu

Great location for our time hiking to Machu Picchu. Very easy to walk to the bus. Beautiful canyon views. Simple breakfast that was available very early in the morning, which was awesome. We also got back from our hike and they let us go up to a lounge area and use their bathroom to clean up and get ready for the train, because we had checked out early in the morning before our hike.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Antigua Casona San Blas
Cusco

Gorgeous hotel. We loved our rooms, and we all LOVED the hot water bottles and tea that were placed in the room each evening. Our daughters couldn't get over how cozy it was to snuggle with the fuzzy cover. The breakfast was amazing and I wish I could have that breakfast bowl every morning. The staff was very accommodating and if anything I wish we could have had more time there to relax and enjoy the beautiful courtyard.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Lima City & Food Tour
Lima City & Food Tour
Peru

Loved this tour! Lots of amazing food and restaurants! Make sure you go on an empty stomach.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Fly to Cusco, and Sacred Valley Expedition: Exploring Chinchero and Urubamba
Fly to Cusco, and Sacred Valley Expedition: Exploring Chinchero and Urubamba
Peru

As for our time in Sacred Valley, Machu Picchu and Cusco, we feel like we were so lucky to spend all of that time with our guide Claudio from Cusi Travel. The continuity that we had with Claudio as we traveled over 4 days to a multitude of locations was irreplaceable. Being with a private guide for just our family afforded our daughters to feel comfortable asking questions, using their Spanish skills, and getting a bigger overhead view of the Inca history of the area. Claudio did a fantastic job gathering us for family photos, and telling relatable stories about the area, so we could understand it more deeply.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Train from Urubamba, then Explore Machu Picchu, stay in AC
Train from Urubamba, then Explore Machu Picchu, stay in AC
Peru

As for our time in Sacred Valley, Machu Picchu and Cusco, we feel like we were so lucky to spend all of that time with our guide Claudio from Cusi Travel. The continuity that we had with Claudio as we traveled over 4 days to a multitude of locations was irreplaceable. Being with a private guide for just our family afforded our daughters to feel comfortable asking questions, using their Spanish skills, and getting a bigger overhead view of the Inca history of the area. Claudio did a fantastic job gathering us for family photos, and telling relatable stories about the area, so we could understand it more deeply. He was kind, patient, organized, helpful, thoughtful and went above and beyond in helping us alter our train ticket and departure time from Machu Picchu. His advice for the day we were not with him and we entered Machu Picchu on our own to hike Huana Picchu was spot on and really added to making our time there absolutely perfect. We loved that we did the Circuit #2 with Claudio in the late afternoon, when it was less crowded and the sunset light was amazing for pictures, followed by getting up early on our own and being the first people to start the hike up the mountain. We were able to get photos alone with our family before a lot of people got up there.

Quality of Experience
Guides, Drivers and Staff
Transport
Colca Canyon Tour: Arequipa - Colca Canyon - Chivay
Colca Canyon Tour: Arequipa - Colca Canyon - Chivay
Peru

Long drive, but it was beautiful and a lot of fun to see all the animals. We did not realize how high we would be driving, so that took us by surprise. But the landscape with beautiful.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Colca Canyon & drive to Arequipa
Colca Canyon & drive to Arequipa
Peru

We loved seeing the canyon and all the condors. Brian did a great job guiding us on the long drive through the mountains. We loved seeing the alpacas, llama, vicuna and guanacos. It was fun to learn about all the volcanos and the mountains we saw on the drive.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sacred Valley Tour: Pisac, Maras and Moray  & Lunch at Mountain View
Sacred Valley Tour: Pisac, Maras and Moray & Lunch at Mountain View
Peru

As for our time in Sacred Valley, Machu Picchu and Cusco, we feel like we were so lucky to spend all of that time with our guide Claudio from Cusi Travel. The continuity that we had with Claudio as we traveled over 4 days to a multitude of locations was irreplaceable. Being with a private guide for just our family afforded our daughters to feel comfortable asking questions, using their Spanish skills, and getting a bigger overhead view of the Inca history of the area. Claudio did a fantastic job gathering us for family photos, and telling relatable stories about the area, so we could understand it more deeply. This day, was a long day, but it was awesome. Pisa, Maras and Moray were all super cool locations that we are so glad we got to see. Our lunch at Mountain View was so fun, and it was made extra special by Claudio, who secretly told the chef it was our daughter's birthday. They came over with a special dessert and sang Happy Birthday to her, which really completed a great day.

Quality of Experience
Food
The food and vibe at Mountain View was so cool! We are so glad we got to check out this cool spot!
Guides, Drivers and Staff
Transport
Cusco City and San Pedro Market Tour
Cusco City and San Pedro Market Tour
Cusco

As for our time in Sacred Valley, Machu Picchu and Cusco, we feel like we were so lucky to spend all of that time with our guide Claudio from Cusi Travel. The continuity that we had with Claudio as we traveled over 4 days to a multitude of locations was irreplaceable. Being with a private guide for just our family afforded our daughters to feel comfortable asking questions, using their Spanish skills, and getting a bigger overhead view of the Inca history of the area. Claudio did a fantastic job gathering us for family photos, and telling relatable stories about the area, so we could understand it more deeply. We really enjoyed visiting San Pedro Market with Claudio, who talked to us about all the items that were in the market.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Francesca Garofolin
Francesca
Francesca Garofolin
Local specialist in Lima | Replied on Aug 21, 2024

Hey Kari!
Thank you so much for your kind words! It was truly a pleasure to help craft this trip for your family, especially on such short notice. I'm thrilled to hear that everything from the hotel selections to the guided tours worked out perfectly for you. I’m especially glad that Brian and Claudio made your journey so enriching and enjoyable—they're both fantastic at what they do. Your positive feedback means a lot to me, and I’m so happy we could help make your family’s adventure in Peru unforgettable. Safe travels and hope to see you soon again in South America!

The best trip to Indonesia EVER
Indonesia | May 18 - Jun 2, 2024

Nicholas
Nicholas D.
Holt, MI | Reviewed on Jun 15, 2024
All of the guides, the drivers, and the hotels were absolutely amazing. We enjoyed every single activity and meal that was pre-planned for us; and above all we loved the places around Indonesia that Marc had us staying in. Marc is the absolute best and we would do this trip all over again. Read more

All of the guides, the drivers, and the hotels were absolutely amazing. We enjoyed every single activity and meal that was pre-planned for us; and above all we loved the places around Indonesia that Marc had us staying in. Marc is the absolute best and we would do this trip all over again.

Hotel Reviews
Ecolodge Bukit Lawang
Bukit Lawang
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Qunci Villas Hotel

hands down nicest place i've ever stayed in, best staff and food in all of indonesia.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Boat trip and snorkeling around Gili Layar & Gili Renggit
Boat trip and snorkeling around Gili Layar & Gili Renggit
Indonesia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Long trek in the jungle - Meet the Orangutans
Long trek in the jungle - Meet the Orangutans
Indonesia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sumatran jungle by 4x4, from Bukit Lawang to Tangkahan
Sumatran jungle by 4x4, from Bukit Lawang to Tangkahan
Indonesia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Munduk & Tamblingan Lake Exploration
Munduk & Tamblingan Lake Exploration
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Tangkahan Elephants
Tangkahan Elephants
Indonesia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cycling from Kintamani to Ubud
Cycling from Kintamani to Ubud
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Marc Urban
Marc
Marc Urban
Local specialist in Bali | Replied on Jun 17, 2024

Hi Nick,

Thank you for your review! Getting to know you and planning the trip together was an absolute pleasure.

Looking forward to welcoming you back to Indonesia!

Best regards,
Marc

Great Itinerary and Excellent Local Guide
Ireland | Jun 1 - Jun 8, 2024

James
James M.
Chicago, IL | Reviewed on Jun 15, 2024

We had a really great itinerary. Our local guide, Joe O'Donnell was very knowledgeable in both historical and current sights to see. He filled us in as we travelled on current, recent, and ancient events in Ireland. He also had a knack for finding good establishments for eating. It was very interactive and Joe always made sure we were happy with the activities we engaged in.

Local specialist: Dean Garrison
Dean
Dean Garrison
Local specialist in Ireland | Replied on Jun 19, 2024

Hi James

Thank you for your kind words.

We are delighted to hear you had a great time with us in Ireland.

I will be sure to send on your positive review to Joe as well, he will be extremely happy to hear you had a great time on tour with him.

We hope to welcome you back to Ireland in the future.

Kind Regards

Dean

Greece!
Greece | Jun 4 - Jun 14, 2024

Deena
Deena T.
Chicago, IL | Reviewed on Jun 15, 2024
Overall, it was an amazing trip! Our favorite place was Nafplio. The local guides at the Acropolis (Angelic) and Santorini (Anna) did a phenomenal job of providing rich history on the sites and the area. The only negative was the rental car. We were given a vehicle with a large quarter-sized chip in the windshield, bald tires and damage to the passenger side bumper. The car only had 1/2 tank of gas, too. The most offensive part of the experience was getting charged $650 for a crack in the... Read more

Overall, it was an amazing trip! Our favorite place was Nafplio. The local guides at the Acropolis (Angelic) and Santorini (Anna) did a phenomenal job of providing rich history on the sites and the area.

The only negative was the rental car. We were given a vehicle with a large quarter-sized chip in the windshield, bald tires and damage to the passenger side bumper. The car only had 1/2 tank of gas, too. The most offensive part of the experience was getting charged $650 for a crack in the windshield that happened due to the extreme heat in Nafplio. As noted, the windshield was already significantly damaged. We felt taken advantage of by the car company. A larger, more reputable rental company (i.e., National, Enterprise, etc.) would likely not have acted in this manner. We were very disappointed with how this transpired and would NOT recommend using the car rental company.

Local specialist: Irene Lappa
Irene
Irene Lappa
Local specialist in Athens, Greece | Replied on Jun 20, 2024
Dear Deena,
Thank you so much for your review. I am so happy that overall, you had an amazing trip to Greece, and you enjoyed your tours in the Acropolis and Santorini!
I was sorry to hear about the incident with the car rental company and to understand that you felt taken advantage of. Our team has contacted the car rental company and escalated the issue to the management level. As soon as I have any news, I will get back to you.
The car rental company we work with is hand-picked and I am...
Read more

Dear Deena,
Thank you so much for your review. I am so happy that overall, you had an amazing trip to Greece, and you enjoyed your tours in the Acropolis and Santorini!
I was sorry to hear about the incident with the car rental company and to understand that you felt taken advantage of. Our team has contacted the car rental company and escalated the issue to the management level. As soon as I have any news, I will get back to you.
The car rental company we work with is hand-picked and I am really disappointed to hear about this incident. Please rest assured that I have conveyed your valuable feedback to our team, and we will take it into serious consideration at the annual evaluation of our local partners at the end of the season.
I hope that this hiccup did not spoil your appetite during your vacation and that the memories you have of your trip to Greece are the sweetest.
All the best,
Irene

Tiago was rude, obnoxious and unhelpful from ...
Portugal | May 25 - Jun 3, 2024

L
Laura G.
Ashburn, VA | Reviewed on Jun 15, 2024
Tiago was rude, obnoxious and unhelpful from start to finish. While planning, he argued with me about minor changes and hotel selections. Once in Portugal, his behavior was consistent with the planning phase. Our travel through Portugal was supposed to be with a paid for driver/tour guide. We got a driver, who was a very nice person and excellent driver, but had no information about the sites, their history or even important places for us to see on our own. He was not a tour guide. Thank... Read more

Tiago was rude, obnoxious and unhelpful from start to finish. While planning, he argued with me about minor changes and hotel selections. Once in Portugal, his behavior was consistent with the planning phase. Our travel through Portugal was supposed to be with a paid for driver/tour guide. We got a driver, who was a very nice person and excellent driver, but had no information about the sites, their history or even important places for us to see on our own. He was not a tour guide. Thank goodness I bought a Frommer’s tour book, otherwise we would have missed or not appreciated what we were seeing. We loved our trip with KimKim to Morocco last year, but we were disappointed with this experience.

Local specialist: Tiago Filipe
Tiago
Tiago Filipe
Local specialist in Lisbon | Replied on Jun 19, 2024
Hi Laura, I confess I receive your review with great surprise. First of all, I must say that I'm very sorry that the trip didn't go as well as you wished. I understand that this might have frustrating for you but, believe me, this is just as disappointing for me. We discussed the itinerary a number of times and I think I always tried to give you the best possible inputs for you to make the most of your trip, suggested different locations for you to stay and even during your stay always... Read more

Hi Laura,

I confess I receive your review with great surprise.

First of all, I must say that I'm very sorry that the trip didn't go as well as you wished. I understand that this might have frustrating for you but, believe me, this is just as disappointing for me.

We discussed the itinerary a number of times and I think I always tried to give you the best possible inputs for you to make the most of your trip, suggested different locations for you to stay and even during your stay always tried, together with the guide, accommodate last minute tweaks that you requested.

I also understand that the guide-driver might not have met your expectations, but I can guarantee you that he's an official guide and he actually gave me a positive feedback about your visit. And I spoke with him on a daily basis so, once again, it was with a bit of a shock that I received your comments.

Nonetheless, I fully respect how you feel and I'd very much like to have the opportunity to talk with you over the phone to understand a bit better what didn't go well and understand if there's anything I could do to make up for your experience and/or to improve our services. I'll text you in our thread.

Kind Regards,

Tiago