Kimkim Trip Reviews for Chile

Our Chile experience was the best! Francisco was definitely top of the line! Completely customized to our needs and all the local teams were phenomenal in every city we visited.
The experiences were great! We will definitely use Kimkim again!

All of three of the all-inclusive hotels provided great service, food, and amenities. Jaime the chief of activities at Remota did a great job of explaining options and booking suitable activities. His staff, particular Renota, was great. The second resort, Mallin Colorado, had fewer amenities, but the guide they used Andreas, who took us to all our activities, was responsible and fun to be with. At Puyhuhuapi, the last resort, the staff, again, was excellent. It is a beautiful and unique hotel that is a great place to relax as well as to hike.
The hotel in Punta Arenas, Carpa Manzano, where we spend just one night, was suitable. Staff was quite helpful.

The only problem with the trip was that we did not understand the driving times between Balmaceda airport and Mallin Colorado or from Mallin Colorado to Puyhuhuapi. On a map the distances suggested about 3 hours and 4-5 hours, respectively, but a large portion of the roads were dirt, so the actual times were nearly double. It took more than 5 hours for the first trip from the airport and nearly 8 hours for the second trip to Puyhuhuapi. That meant that 2 of the 8 vacation days (excluding the arrival and departure days) were just travel. In a pickup truck and then a van, the drives were not scenic enough to compensate for the very long and uncomfortable drives. I am not sure of the solution. Both spots were beautiful and we are happy we saw both, but we felt that

Paul was excellent and the resulting itinerary was what the group wanted. However, when we arrived at some of the locations, the itinerary was not what we had planned with Paul. It would seem that local people did not get information from Paul or ignored information from Paul/Kim-Kim. Transfers were handled well except at Las Torres Hotel.

Atacama: Thoroughly enjoyed the stay in Atacama. One of my favorite parts of the trip.

Punta Arenas: Enjoyed the Magdalena Island tour from Punta Arenas. However, the hotel room was awful - small for two people in twin beds. Window did not open, AC did not work. Others on the trip had much better rooms. Also did not have good information on options for dining.

Patagonia: Long trip by van to Hotel Las Torres. This part of the trip did not go well. We had communicated with Paul about each of our desires for activities during our stay. But the excursions were not personalized according to each of our requests. The following were problems:
(1); Horseback riding for Martha was approved after many exchanges via email before we arrived. However, when we arrived she was told that she couldn't do horseback riding. Martha has been horseback riding for over 40 years, owns her own horse and rides every week. I had to get firm and somewhat aggressive with Chris and eventually Martha got her rides. But it was a bad start to the time we had there.
(2): Hikes and other excursions: Again, the group had worked together and each of us had our preferences for activities. However, I question the sensibility of assigning myself and Richard to two 13km hikes in one day for people who were 74 and 85 years old! While I can do a single 13 km hike - two in one day was not possible. That left me with a free afternoon and not much was offered in terms of activities.
(3): The transfer from Las Torres Hotel to Punta Arenas Hotel was initially supposed to be in late morning - providing us time for a leisurely breakfast and some exploration around the hotel (including an easy hike). However, at the last minute that morning we were told that we had to leave right away because another couple had to get to the airport. That left no time to enjoy the park that morning. In addition, the van was crammed full, a flat tire had to be repaired in route, and there was no plan for what we were going to do with the 6-7 hours we would have had at the airport. Fortunately we worked with the driver to get us transferred into town at a hotel that kept our luggage, provided an opportunity for a nice lunch, and found a van to take all of us back to the airport at the appropriate time. What frustrates me is that 7 hours could have been spent at Las Torres enjoying more of the area.
Overall I was disappointed with the arrangements in Patagonia.
Easter Island: Amazing! Great guide, interesting history, wonderful hikes. Great hotel. So glad we added this to the trip.
Santiago: Wine tasting tours were excellent and the Santa Rita tour of the garden was an unexpected treat! We arranged a separate tour of the city on our final day - great tour guide.

This is the second time I’ve used Kimkim for a holiday. I normally do them myself but for harder destinations which require more research I find Kimkim perfect. We had a fantastic trip of a lifetime to Chile and Jesse was super helpful, always so responsive even when on holidays such as Christmas etc so that was something we really appreciated.

We had given Jesse some feedback about some small things eg one of the hikes we went on in Patagonia was described as a half day walk in the blurb but it actually turned out to be a full day walk (which is quite important to know when you are hiking as the distance/time is something which is important in terms of planning for food and water etc and also night activities afterwards) and some other things which she took onboard. But overall it was a good trip and I would book with Jesse and Kimkim again

I can't say enough about the entire experience. All the transportation, accommodations and guides performed and exceeded our expectation. Weather was the only factor that affected our trip.

All ground transport was waiting for us when we exited our flights or checking out in the lobby of our hotels.

Hotel staff at the The Uman Lodge Patagonia was excellent. They communicated with the outfitters during our stay to make sure that our activities and pick up times coordinated. One negative comment about the hotel is the access road, a very rough and rocky road. but once you got to the top, it was majestic.

We also really appreciated our private transport from Puerto Arenas. He was an excellent guide as well.

Hotel Reviews

Hotel Wyndham Puerto Varas Pettra

Puerto Varas

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Uman Lodge Patagonia

Futaleufu

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Lago Grey

Torres del Paine

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Altiplanico Puerto Natales

Natales

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Las Torres Patagonia

Torres del Paine

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Bridge to Bridge White Water Rafting

futaleufu

Quality of Experience

Guides, Drivers and Staff

Transport

Fly Fishing Half-Day

futaleufu

Quality of Experience

Guides, Drivers and Staff

Transport

Full-Day White Water Rafting

futaleufu

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Torres del Paine National Park Private Tour

Puerto Natales

Quality of Experience

Guides, Drivers and Staff

Transport

Hotel Las Torres Tour Options

Chile

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Kayaking in Grey Lake & Grey River

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

Boat Trip to Glacier Grey

Chile

Quality of Experience

Guides, Drivers and Staff

if rough weather is visible, maybe advise travelers that if you get sea sick, you may want to go on a different day so the rest of the passengers will not miss out on the experience as we did because they turn the boat around due to a few passengers getting sea sick. They should understand that seeing the glacier is one if not the biggest reason people come to the area.

Transport

Azul River to Bridge White Water Rafting

futaleufu

Quality of Experience

Guides, Drivers and Staff

Transport

The trip overall was a good trip. But pick up and some detail communications were good on day 1 and 2 then dropped off to nothing. The pick ups were always late. More than half hour late. Guides often speak poor English.

One Easter island excursion was cancelled last minute. I really think this kind of stuff should not happen. I hated scrambling all day to see what I can do and eventually I ended up with nothing. I should have gone swimming at the beach.

Hotel Reviews

Hotel Don Raul

San Pedro de Atacama

Extremely hot in the room. No ac and no fan

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Cordillera Refuge

Uyuni

The refuge charges for toilet papers, water and WiFi. Extremely dour in their expressions. They seem to really dislike tourists.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Nuevo Amanecer

Uyuni

Their smiles are appreciated. I could tell they are trying to provide comfort as much as they can. Having a little WiFi would have been nice, but there wasn’t any.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Easter Island Eco Lodge

Hanga Roa

Slightly far from the beach

Authenticity & Character

Location

Staff

They don’t speak english

Cleanliness & Comfort

Holiday Inn Santiago - Airport Terminal

Santiago

Comfy

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Uyuni Desert Excursion - Day 1

Uyuni

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Morning Tour to Orongo

Easter Island

Quality of Experience

Guides, Drivers and Staff

Transport

Valley of the Moon Tour

San Pedro de Atacama

Quality of Experience

Guides, Drivers and Staff

Transport

Too many pick up stops. Wasted too much time

Tour of Tatio Geysers

San Pedro de Atacama

Not interesting

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Cejar Lagoon, Ojos del Salar & Tebenquiche

San Pedro de Atacama

Lagoons were interesting and floating in the lagoon was well organized.

Quality of Experience

Guides, Drivers and Staff

Transport

Too many pick up stops

Uyuni Desert Excursion - Day 2

Uyuni

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Uyuni Desert Excursion - Day 3

Uyuni

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Uyuni Desert Excursion - Day 4 & Return to San Pedro

Chile

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Afternoon Tour to Ahu Akivi

Easter Island

Wish the guide spoke better English

Quality of Experience

Guides, Drivers and Staff

Transport

Rano Raraku and Anakena Tour

Easter Island

Overall a good tour. Just the group is too big.

Quality of Experience

Guides, Drivers and Staff

Transport

We recently embarked on a remarkable 10-day adventure in Chile, expertly crafted by our trip planner, Francisco. The itinerary, flexible and seamlessly modified via Francisco's responsive WhatsApp communication, showcased impeccable pick-up and drop-off logistics.

Beginning our trip in the Atacama desert was surreal. Aptly named the driest desert in the world, it offered clear night skies, small stone houses, and a unique atmosphere. Our exploration included the Moon Valley, lagoons, Atacama salt flats, beautiful flamingoes, floating in Piedre Lagoon, and spending time at the El Tatio geysers.

In Santiago city, we explored captivating attractions, aided by the excellent guide Jose who provided a fantastic city tour and great suggestions for activities. A magical sunset view from the Sky Costanera added to our experience. Valparaiso and Vina Del Mar, with their undeniable charm, added a delightful touch to our journey.

Heading south to Puerto Natales, we encountered a sudden drop in temperature and windy conditions, with late sunsets creating a unique atmosphere. We visited the Myladon cave, took a panoramic tour to Torres del Paine, and had a one-of-a-kind experience at Grey Glacier, marveling at a glacier that is thousands of years old.

Throughout our adventure, the hotel accommodations consistently met our expectations, contributing to an overall excellent travel experience.

Special thanks to Francisco for curating a memorable trip that beautifully balanced relaxation and exploration, showcasing the diverse beauty of Chile's landscapes and cities.

Jesse helped us planned Chile and Bolivia trip. In Chile, we went to Atacama Desert and Easter Island. As for Bolivia, we only had time for Uyuni Salt Flat.

The places we visited in Chile and Bolivia were unlike no other places we have been and probably will never be. The topography would change often and every time we felt like we were on another planet.

Francisco and his team planned an amazing adventure for us. All of our guides and drivers were friendly, knowledgeable and fun. Special shutouts to Jose, Manolo, Luna, Mauricio, Ariel, Danny and Gustavo in Chile and to Sandro and Johnny in Bolivia. To all the wonderful people who cooked and set-up our meals, thank you. They were all delicious.

Julian and Clementina were very attentive on Whatsapp. Everything was on time.

Thanks so much Fransisco and Riwal before our trip to give us necessary feedbacks to tune-up our 2 weeks in Chile. We are enough satisfied about the planning and the main things to do.

Riwal was 24/7 was online with us once we have a question to fix it even not related with the tours and their responsibilities party of travel. We never felt alone ourself 12.000 km far from home.

What we like so much that our daily communication was more friendly than customer-client relationships.

Chile was extraordinary country and Riwal/Francisco did everything that we enjoj it. Thanks so much both of them.

Activity Reviews

Astro Fotografia

Chile

Just amazing. A lot of questions after about our existence. :)

Quality of Experience

Guides, Drivers and Staff

very enthousastic people.

Transport

Needs to be on time.

Afternoon Visit to "Valle de La luna "

Chile

Nice to see. It could be shorter and later to link with sunset. No need to wait 1.5 hours for sunset.

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats

San Pedro de Atacama

As we were sick, we missed it.

Quality of Experience

Guides, Drivers and Staff

They arrived almost one hour before, no earlier communication.

Transport

Full Day Tierra del Fuego - King Penguin

Punta Arenas

My heart stay in Tierra del Fuego. More than happy that to realize my childhood dream. Wonderful landscape, extraordinary fauna, amazing views. Don't die before see.

Quality of Experience

Guides, Drivers and Staff

Very short in English.

Transport

well packed :)

Torres del Paine National Park - Panoramic Tour

Chile

Just wonderful. Very long way to go (4.5-5 hours) but it's worth. Just breathtaking.

Quality of Experience

Guides, Drivers and Staff

Transport

Long way but need to do.

Visit the Tatio Geysers - Morning tour

San Pedro de Atacama

Not only visit to gaysers but also all surrounding of the area. Absolutely not to miss.

Quality of Experience

Guides, Drivers and Staff

Transport

Transfer to Calama Airport

Chile

Pontcual and good.

Quality of Experience

Guides, Drivers and Staff

Transport

Magdalena Island - Penguin Encounter Half Day Tour

Chile

we didn't perform due to wheather conditions.

Quality of Experience

Guides, Drivers and Staff

Transport

We are so appreciative of the work Angel put into planning our trip to Chile. Our family had a fabulous vacation and it was so easy to book the trip. I simply told Angel the things our family likes to do and he curated hotels and excursions that fit us perfectly. On the day that my husband missed the tour to the Concha y Toro winery because of illness, Angel showed up at our hotel with a bottle of wine for him! We were also very impressed with the guides and drivers we had for our excursions. Everyone was friendly, knowledgeable and professional. The highlights of our trip were hiking to the Mirador Base at Torres del Paine(very challenging but amazing), touring the Torres del Paine National Park with Boris and Jose, and the produce market and cooking class in Valparaiso with Andy and Alejandra. Thank you again, Angel, for an excellent vacation!

Nara was very attentive and friendly on all of our communication during our trip.
Our guides Andreas for our Patagonia national park day and Chloe on our Osorno volcano were great. Our wine guides were good too. It would have been helpful to have a guide on how much to tip the drivers and guides as we probably did not tip well enough for our wine tours.
Overall everything was great!!!

Hotel Reviews

Hotel Lago Grey

Torres del Paine

Our favorite of the trip. Although it lacked a tv, extra waste basket. The breakfast spread was amazing and the views and location outstanding.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Weskar Lodge

Puerto Natales

Authenticity & Character

Location

Close enough to town to walk or taxi. The view was worth it.

Staff

Cleanliness & Comfort

Hotel Alma Sur

Punta Arenas

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Solace Puerto Varas

Puerto Varas

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Colchagua Valley Wine Tour

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

Visit the Isla Magdalena Penguin Colony

Punta Arenas

The owners and the crew were amazing and can see that they love what they do.

Quality of Experience

Very experienced owners!

Guides, Drivers and Staff

The lunch they provided was a great touch.

Transport

Torres del Paine Full Day Private Tour

Chile

Andreas and our driver were both excellent. We got to see all that we wanted to.

Quality of Experience

Food

Lunch spot was great as well as our lunch box.

Guides, Drivers and Staff

Transport

Although we had issues with the car keys on 12/24 which made us late for my birthday dinner, we loved the driver.

Trekking to Osorno Volcano & Paso Desolación

Puerto Varas

Loved the views. Challenging after our base hike of the towers.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Casablanca Valley Wine Tour

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

Grey Glacier Boat Tour

Chile

A must to do!

Quality of Experience

Guides, Drivers and Staff

Transport

Day Trip to a Patagonian Estancia

Chile

The weather prevented us from going to the ranch but we did get sometime on the boat and they found a less rough fjord to enjoy.

Quality of Experience

Felt super safe with The boat captain and our guide was so knowledgeable.

Guides, Drivers and Staff

Transport

Absolutely wonderful trip! Lorena crushed it with planning and got us the most awesome guides and beautiful places to stay! She was so helpful with the entire processes and really took my ideas for a trip and turned it in to an incredible experience! Highly recommend using her to help plan your trip through all of Chile!!!

Delighted to share my incredible 2-week journey with KimKim in Chile! From the bustling streets of Santiago to the awe-inspiring landscapes of Patagonia and the Atacama Desert, every detail was expertly curated. The guides were knowledgeable, accommodations were top-notch, and the seamless transitions between destinations made the experience truly enjoyable. Easter Island's mystical allure was a highlight. Kudos to KimKim for an unforgettable adventure. Highly recommend their services for an enriching exploration of Chile's diverse wonders!

Hotel Reviews

Hotel Hare Uta

Rapa Nui

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Ladera

Providencia

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Appelgren House Hotel Boutique

PUERTO NATALES

Authenticity & Character

Location

Pop

Staff

Cleanliness & Comfort

Lodge Terrantai

San Pedro de Atacama

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Holiday Inn Santiago - Airport Terminal

Santiago

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Full-Day Patagonian Ranch Experience

Puerto Natales

Quality of Experience

Food

Wine and the lamb! Must try!

Guides, Drivers and Staff

Transport

Valparaíso & Wine Tour

Santiago

Quality of Experience

I’m

Food

Guides, Drivers and Staff

Transport

Our 12 day father/son trip to Patagonia was spectacular and we had a wonderful time! Many thanks to Ana at Kimkim for organizing an excellent trip. We started in Chile (Santiago, Puerto Natales) and went to Argentina (Calafate, Ushuaia and Buenos Aires).  In Chile, we did 3 excursions to the Base Towers, Grey Lake to see the glaciers and the Cuernos hike. Our guides in Patagonia were amazing and kind and took care of us (special thanks to Victor and Genisys at Massif). We then did the glacier hike at Calafate which was amazing and again had wonderful guides. We then flew down to Ushuaia to see the penguins - a truly magical experience to walk with them on the island. Also hiked in the Tierra del Fuego National park and took the end of the world train.  Ushuaia is the southernmost town in the world and it was great to visit. Our last stop was in Buenos Aires - took in a tango show, city tour and a Tigre tour and it was great to experience a vibrant city. All of our hotel accommodations, ride pickups, excursions happened on time and everyone was so kind!
Thank you Kimkim for helping us with a trip of a lifetime!

Hotel Review

Hotel Rio Serrano

Torres del Paine

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Walking with Penguins 🐧

Ushuaia

Rio Serrano excursion

Torres del Paine

Quality of Experience

Guides, Drivers and Staff

Transport

Full day tour to Parque Nacional Los Glaciares and Minitrekking

El Calafate

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Guide in Medoza (Cecilia), Santiago (Soli) and Puerto Natalas (Matieus) were excellent

The trip , accmodations amd guides were excellent. Everything was well planned and service from Paul was first rate.

Everyone who helped us with our two week trip to Chile went so smoothly. The hotels, guides and transfers were 5 star quality- kind, reliable, and excellent service.

Erin and team planned a wonderful father-son trip to Chile for us. They curated a custom trip based on feedback from us and it was wonderful. From Santiago, Patagonia, wine country, and more, every experience and accommodation was as planned and top notch. Guides were great, transport was on-time and easy. We would recommend the Kimkim team to anyone traveling to Chile!

Hotel Reviews

Hotel Big Sur

Puerto Natales

Very accommodating staff. Good location.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Ismael

Santiago

Great boutique hotel. Very nice.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Alma Sur

Punta Arenas

Wonderful hotel and breakfast

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Refugio Paine Grande

Puerto Natales, Chile

Neat experience, gorgeous location

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Guided hike to Las Torres lookout [Central - Base - Central]

Chile

Wonderful tour company and guides. Rewarding experience.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Full Day Excursion to Cajon de Maipo

Santiago

Way prettier than expected. Great guide. Cool experience and saw a ton.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Grey Glacier Boat Tour

Chile

Visit the Isla Magdalena Penguin Colony

Punta Arenas

Great day. Windy. Very cool!