Kimkim Trip Reviews

This is the 2nd time we used the kimkim platform to plan/book our trip in Europe given our amazing experience on the first one in Italy. This time we worked with the Pedro and Joao to plan our trip in Portugal and the experience did not disappoint!

During the entire process (from planning to the actual trip), they took care of us very well in terms of transportation, airport pickup/drop off in odd hours, staying in touch throughout to answer questions, accommodating our last minute requests on visiting places etc. The crew was friendly, very responsive, and plainly excellent customer service.

We had a bunch of tours and activities planned at various cities we visited (Lisbon, Évora, Porto, Cascais), All the tour guides were knowledgeable, professional, speak excellent English, and fun. Especially we want to thank our Lisbon guide Ricky who gave us the tour in pouring rain without an umbrella fully demonstrated his professionalism and love of the city!

Our trip would have been perfect if the “Gastronomic Experience” in Porto was actually about food. It turned out to be another wine tasting tour and a gift buying stop for jam. With another wine cellar visit at Sandeman (I’d recommend to skip if you are visiting Pachuca also with a nice lunch the next day) in the afternoon, we ended up tasting 12 glasses in 1 day pp and left the kids hungry and bored. Porto is a beautiful city, but I wish they have more to offer for kids or family-friendly activities for those who don’t drink wine.

Overall, the trip was memorable for us but with room for improvements. The best of the best was the NYE fireworks, the seafood, the walking tours, and the wine (for the adults). Thank you the team at Kimkim and Across Portugal for bringing us this great trip!

Hotel Reviews

Cascais Miragem

Cascais - Portugal

Location

Staff

Cleanliness & Comfort

H10 Duque de Loule

Lisboa

Authenticity & Character

Location

Staff

Cleanliness & Comfort

NH Hotel Porto Jardim

Porto

Authenticity & Character

Location

Staff

Cleanliness & Comfort

M'AR De AR Muralhas

Evora

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Lisbon's Historic Odyssey Walk

Lisbon

We had the trip in pouring rain so didn’t enjoy as much. But our tour guide was excellent!

Quality of Experience

Guides, Drivers and Staff

Exploring Porto's Rich History on an Exclusive Gastronomic Tour Through Time

Porto

This is a wine tasting tour without much food to enjoy. We didn’t not try any Portugal delicacies as advertised.

Quality of Experience

Guides, Drivers and Staff

Scenic Voyage along the Douro River aboard an Exclusive Boat

Portugal

On a rainy day, not worth it

Quality of Experience

Guides, Drivers and Staff

Transport

Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service from Porto

Portugal

Quality of Experience

Guides, Drivers and Staff

Transport

Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch

Portugal

Exploring Lisbon's Riverside on a E-Bike Adventure to Belém

Lisbon

Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner

Lisbon

The Flavors of Port Wine - Sip & Discover

Porto

Step Back in Time with a Private Guided Tour of Évora and the Bones Chapel!

Évora

Flavors of Lisbon an Immersive Culinary Journey through a Cooking Class

Portugal

Unveil the Fairytale Villa of Sintra with a Private Driver Service

Portugal

Our family trip to Colombia was amazing thanks to Margoth, Felipe and all team of Aracanto. Our guides - Nicole, Omar, Alba and Aura were great - knowledgeable and supportive all the time. All places that we visited - Bogota, Pereira, Salento, Cocora valley, Medellin and Cartagena were each very interesting and unforgettable. If someone is planning a trip to Colombia I can assure you that Aracanto will make your journey safe, promising and amazing !

Hotel Reviews

Nacar Hotel Cartagena, Curio Collection by Hilton

Cartagena

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Residence Inn Bogotá

Bogotá

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Sites

Medellin

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Movich Hotel de Pereira

Pereira

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Drums and Music Workshop

Cartagena

Quality of Experience

Guides, Drivers and Staff

Transport

Highlights of Bogotá City Tour (with Gold Museum, Local Market and Monserrate Hill)

Bogotá

Quality of Experience

Guides, Drivers and Staff

Transport

Cocora Valley,  Salento, & Coffee Farm Visit

Colombia

Quality of Experience

Guides, Drivers and Staff

Transport

New Year's Eve at The Movich Hotel

Pereira

Quality of Experience

Food

Guides, Drivers and Staff

Transport

City Tour of Medellin and Pablo Escobar

Medellín

Quality of Experience

Guides, Drivers and Staff

Alba was amazing

Transport

Guatape and El Peñol Tour & Airport Transfer: {{start_location}} to {{end_location}}

Colombia

Quality of Experience

Guides, Drivers and Staff

Transport

Half Day City Tour of Cartagena

Cartagena

Quality of Experience

Guides, Drivers and Staff

Transport

Short Chocolate making Workshop for Children

Cartagena

Depart Colombia

Colombia

Quality of Experience

Guides, Drivers and Staff

Transport

Abdellah and Said were very helpful. They would respond quickly when we have a question or concern. The guide in Fez, Hindi, was quite good and we enjoyed his tour.
All the sights were beautiful. Morrocco is a beautiful country. The dessert in Merzouga was memorable but too long to get to.
The tour itself was very tiring being on the road for so long. On hindsight, I should have just stayed in Marrakesh and Fez and do day tours rather that a 7 day road trip.
I believe there’s an option for this., which I should have taken instead.

Sherif is incredible. His knowledge of the country, responsiveness and dedication to quality service is unparalleled.

Activity Review

Nile Cruise from Luxor to Aswan- East Bank- Overnight in Luxor

Luxor

Quality of Experience

Food

Guides, Drivers and Staff

Transport

The platform KimKim provided was to me very useful and effective in putting together a personalised trip plan to a destination which I did not do much research into beforehand. It allowed me to choose the exact elements of what we wanted to see and do, and not just take an entire pre-determined package; but saved me the trouble of communication with tens of tour companies, hotels and transport and ticketing services. I just paid one single bill for it all, and though I did not do an exhaustive comparison, I don't believe the prices were unreasonably higher.

Yuri who assisted my booking from start to finish was informative and helpful. The mix-up on one particular day's tour that occurred was addressed by him promptly and responsibly, and a generous compensation was subsequently offered by KimKim for the inconvenience caused.

Overall I was happy with the experience and would consider using Kimkim again

Wonderful trip. Amazing organization. Friendly service. Aurelie from KimKim was a great contact who helped us throughout. Thank you!

The planning of the trip with Ashley was superb and very easy. Ashley was responsive to all of our questions. Our local guides (Lee in Chiang Mai/Chiang Rai area) and Tar (in and around Bangkok) were excellent. The guides were very knowledgeable of Thai history and very solicitous to our needs. They reacted well to slight changes we made in our itineraries (less shopping and more museum/sites). The boat ride on the Mekong River at the Golden Triangle, Thai Cooking Class in Bangkok, and the Floating Market (near Bangkok) were the highlights of the trip for me.

Trip was fabulous. We so enjoyed the natural and cultural beauty of the country, both the North and South Island. The drivers, guides and activities made the trip so enriching and comprehensive.
All hotels were excellent. We slept so well with comfortable and top rate beds and accommodations, and we had great views in all the important places, with spectacular views of Mt. Cook and also Auckland and Queenstown. We enjoyed all activities, particularly the range of activities. Special mention regarding Chuki, the Maori guide to the Tarawera crater, Craig, the guide to Milford, and Stu, the driver guide to Kaikoura. Top-rated activities were being in, hiking and spending Christmas at Mt. Cook National park, Tarawera crater walk, despite terrible weather (the only bad weather day), swim with the dolphins (too cold for Jennifer but John enjoyed being in the water while Jennifer enjoyed from the boat), jet ski safari, Earnslaw SSS steamboat and sheep demonstration outing and renting/riding e-bikes in Gibbston Valley to ride along the Arrow river gorge and the wineries. Work staff in many locations was notably affected - restaurants opened short hours and sometimes only on certain days - we discussed with the locals who explain the confluence of factors emerging from Covid that resulted in the labor shortage. Aukland airport hotel was the only downer of a hotel really - it was New Year's Even and the place was mediocre and the eating/drinking options were not open. The trip was aggressive at the beginning and a little unsure about a few details initially because we had to be on target for making the schedule early in the trip, but everything worked out well and we communicated with both Liz and the in country support agent Sharon to ask a few questions and sort out a few minor details. Many thanks to Liz for all her hard work on the trip to provide a very customized and comprehensive itinerary. New Zealand is a naturally beautiful country with hospitable people and good food and coffee. We look forward to a future trip to Australia as well. Cheers, Jennifer Archer

Hotel Reviews

Crowne Plaza Christchurch

Christchurch Central

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The room was small and only a single chair.

The Hermitage Hotel

Mount Cook Village

Authenticity & Character

Location

Stellar view - one of the best in our lives

Staff

Cleanliness & Comfort

Gibbston Valley Lodge & Spa

Gibbston

Authenticity & Character

Location

Staff

The staff who were there were helpful and professional; there was clearly a staff shortgage as many of the operations were not opened or fully functional (e.g., dining capacity and other shop/restaurant venues) again due to staff shortages. Villas were top rate!

Cleanliness & Comfort

Rutherford Hotel Nelson

Nelson

Authenticity & Character

Location

Staff

Cleanliness & Comfort

It felt a little weird because we felt like one of only less than a handful of guests there and the restaurants and other parts of the hotel were not fully functional (probably due to the staffing shortage and the season). But is was a lovely top older hotel and had a washer and dryer which was much appreciated

M Social

Auckland

Staff were extremely helpful in Jennifer obtaining her backpack from the uber and in preparing the special take away breakfast in the morning. Room configuration and room design was a little strange with the shower open to view from the other parts of the room.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Pullman Rotorua

Rotorua

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Sudima Auckland Airport

Auckland

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Auckland to Rotorua visiting Hobbiton with lunch

Auckland

Driver to Hobbiton was extremely knowledgeable and dexterous driving and imparting so much history and Maori tradition/history of the area to us passengers.

Quality of Experience

Guides, Drivers and Staff

Transport

Tu Te Ra - Maori Cultural Dining Experience

Rotorua

An important experience to have to learn about Maori culture.

Quality of Experience

Food

Guides, Drivers and Staff

Did not care for the cheesy humor of the bus driver to the site

Transport

Half Day Mt Tarawera Crater Walk Experience

Rotorua

Tested my comfort zones but a really cool experience. Weather was cold, windy and cloudy/foggy but still a really cool experience. A little scary but having 2 guides was so important. We felt accomplished at the end.

Quality of Experience

Guides, Drivers and Staff

Transport

Twilight Glow Worm Kayak Experience - 3 hour guided

Rotorua

Quality of Experience

Guides, Drivers and Staff

Transport

Beaches, Bays & Seals Guided Kayaking Trip

New Zealand

Quality of Experience

We enjoyed the kayaking but perhaps could have seen more wildlife or gone further.

Guides, Drivers and Staff

Transport

Punting on the Avon

Christchurch

Quality of Experience

Guides, Drivers and Staff

N A

Full Day Kaikoura & Swim With Dolphins

Christchurch

Beautiful weather on whole trip except the day in Rotorua and spectacular for day in Kaikoura. The volume and acrobatics of the dusky dolphins was so interesting to watch! We saw them jump and 360s in unison of the whole pod which was really unique and cool. Saw an albatross or 2 as well. John really enjoyed the in water activity. Water too cold for Jennifer, but enjoyed watching the dolphins from the boat. as much from the boat. Also driver stopped to see some more fur seals. Learned about the sperm whales from the movie and demonstration boards at the whaling outfit.

Quality of Experience

Food

It was Christmas Eve which made it hard I think - we did not recieve the afternoon tea or the wine tasting. We did have the lunch with tea or coffee at Kaikoura cafe.

Guides, Drivers and Staff

Transport

Big Sky Stargazing Adventure

New Zealand

Was canceled due to the southern sky being obscured - although we noted that a good portion of the sky was clear. We should receive a refund for this activity.

Half Day Wilderness Safari - Jetboat

Queenstown (NZ)

Quality of Experience

Guides, Drivers and Staff

Transport

Really unique experience and love seeing Mt. Aspiring National Park.

Walter Peak Farm and Gourmet Barbecue Lunch

New Zealand

A must do activity in Queenstown.

Quality of Experience

Loved the sheep dog and sheep shearing experience particularly and the piano playing on the boatride back. Wish the sheep demonstration was longer.

Food

Guides, Drivers and Staff

Transport

Milford Mariner Overnight Cruise from Queenstown (2 days, 1 night)

Queenstown (NZ)

The bus driver tour guide Craig gave us a special drive to Milford informing us about the history, geology, flora and fauna the whole way and stopping at a few special places, including the historic locomotive in Kingston. We had a special bonding with the 2 other couples that shared the bus ride as well. stopped at wildlife sanctuaries to see the extremely endangered Takahe birds along with the Kea, Antipides parrot, and Kaka. Another beautiful day, it was special to see the bottlenose dolphin pod and all the beec-tree covered fiords and water cascades and glaciers along with Tutoko and Mr. Meiner and other famous peaks. From the plan ride home were were able to see the vastness of the entire Fiordland National Park.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

The only excursion we would not recommend is the kayak and snorkel tour in Manuel Antonio. The guide was horrible and the snorkeling was a total joke. I’ve never seen such dead coral. Apart from that everything else was fabulous!

An amazing experience from beginning to end. Rachel put together a perfect itinerary adapted to our needs in a very short period of time.

We had a wonderful experience on our trip to Morocco. Mohammed and Said planned our trip to include all our Neds which went over without a hitch. Our guide / driver for the entire 8 days Younees was fabulous, courteous, respectful and drove us around safely providing us some historical details on our various routes.
We enjoyed Chefchaouen -Blue City- small, charming and walkable ; Marzhouga desert camp was very memorable along with camel riding and overnight camp. Food - dinner and breakfast here were exceptional although weather at night was very cold . Ahmed the camp owner provided warm water bottles with electric blankets which helped. The drive through Dades valley was unbelievable through the mountains with great views of areas where some famous movies were shot. Stay at dar Rihanna was great again with exceptional food and service .

Hotel Reviews

Hotel Dar Mounir

Chefchaouen

Small but comfortable riad with great breakfast and very helpful staff for restaurant recommendations

Authenticity & Character

Location

close to the center for walking around the small city although having to carry luggage was a bit hard

Staff

Cleanliness & Comfort

Tiziri Luxury Camp

Merzouga

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Riad Ghita

Fes

although riad was beautiful, was cold and location of bathroom from the room made it not such a great experience given that bathroom was very cold ; also our riad was way from the main riad

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Riad AWA Marrakech

marrakech

Modern riad , great location, great breakfast. Would have been helpful to have access to some on site tea and snacks on our return from a day long trip

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Dar Rihana Dades

Douar Aït Ouffi

Best riad experience of our trip , incredible food with 5 course dinner and great breakfast served by very friendly staff

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

A Scenic Journey: From Casablanca to Chefchaouen

Morocco

Quality of Experience

Guides, Drivers and Staff

Transport

Architectural Elegance: A Journey through the Hassan II Mosque

Morocco

We were expecting a small group tour but turned out to be an extremely large group with an uninterested guide probably our worst experience on this trip

Quality of Experience

Guides, Drivers and Staff

Transport

Journey of Colours: Roman Ruins of Volubilis, Moulay Idriss & Meknes

Morocco

Quality of Experience

Guides, Drivers and Staff

Transport

Wonders of Fes: Exploring the Medina in Half a Day

Fes

Quality of Experience

Guides, Drivers and Staff

Transport

Over the Middle Atlas to the Desert: Erfoud, Merzouga, Sahara

Morocco

one of the best experiences on this trip

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Transfer to Dades Valley via Todra Gorge: Enchanting Valleys, Kasbahs, and Villages

Morocco

Enjoy a hike with a local guide in Dades Valley & Lunch with a Berber Local Family

Morocco

Nice nature walk with Mehmud who took us to his home and shared tea with his family. Truly amazing experience !

Transfer to Marrakech via Roses Valley, Ouarzazate & Aït Benhaddou

Morocco

Mystical Marrakesh: Unveiling the Allure of Morocco's Vibrant Jewel

Marrakesh

Majorelle Gardens Guided Visit

Marrakesh

Mesmerizing experience ; knowledgable guide Henen

Casablanca Odyssey: Explore Casablanca with your driver

Morocco

Overall FANTASTIC trip!

Jay and the Bespoke Team exceeded our expectations from the moment we landed in India. Simply magical from start to finish and one of the best/if not the best trip we have ever been on!
I am of Indian origin and have traveled several times to Southern India. This was our first trip to the North and my husband/daughter's first trip to India. Jay helped us plan a trip to the Golden Triangle (New Delhi, Agra, Jaipur) + Varanasi and Ranthambore. He was very easy to work with and considered all our requests and concerns. We were met at every location by the company representative who helped us check in, reviewed the itinerary plan and start time. Guides were always early and greeted us each morning.

Driver---BEST DRIVER EVER!! Mr. Balbir Singh Rana was an absolute dream of a driver and we could not thank him enough for making this trip perfect. He was always smiling, so peaceful, pleasant and calm while navigating the insanity of Indian driving/traffic/animals and all forms of transportation found on the roads. He kept the car clean and guided up to wonderful rest stops while en route to all the sights. 

New Delhi--saw the Red Fort, Raj Ghat (Gandhi cremation site), Jama Masjid, Chandi Chowk, Humayun's Tomb and Qutub Minar. Our favorite was the rickshaw cycle ride through the streets of Chandi Chowk. Lunch was excellent at Kwality restaurant.

Varanasi--excellent guide Mr. Singh who took us for a boat ride to see the Ganga Aarti and funeral ghat to experience the cremations. Saw the Aarti from rooftop seating which gave us a great vantage point thanks to Mr. Singh. Really enjoyed the morning boat ride to see life on the Ganges, Lord Shiva temple and walk thru the old streets of Varanasi, Bharat Mata temple, Durga temple, Tulsi Manas temple and especially Sarnath temple/museum and the gorgeous Lion Capital of Ashoka located. 

Agra--excellent guide Mr. Briijesh Joshi. Great trip to the Taj Mahal, Agra Fort, "Baby Taj" and fantastic Mughal Heritage Kachhpura Village walk. Lunch was in a beautiful garden with great food per suggestion of Mr. Joshi. Village walk and view of the Taj from a roof top across the river was a highlight!

Ranthambore--beautiful Sawaii Villas was a stunning hotel we loved staying at. Did 2 safari's (am and evening) and saw the male tiger "Rocky" on our evening safari in zone 4. Hotel gave blankets for the morning safari which was so important as it was freezing. Being in the wild and seeing a bengal tiger was a once in a lifetime experience!

Jaipur--fantastic guide Mr. Ajit Singh! BIG thanks to Ajit for taking us to the Hawa Mahal in the morning with less crowds and the sun shining onto the building facade--got great pics! Saw Amer Fort, Panna Meena ka Kund (stepwell), Jaigarh Fort, Jantar Mantar, City Palace and Nahargarh Fort. Highlight was Dera Amer -- spending time with rescued elephants and lovely organic home cooked dinner. 

Extremely professional coordination and guides. We had a wonderful time. We felt safe and impressed by the degree of timeliness and punctuality of all the folks who tended to our needs.

Hotel Review

Casa Pepe Puebla

Puebla

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Private Experience: Tacos, Chelas & Mezcal in Narvarte

Mexico City

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Learn how to prepare delicious traditional food

Mexico City

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private walking tour of Teotihuacan "The City of the Gods"

Mexico City

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Between the Izta and the Popo in Puebla, México

Puebla

Quality of Experience

Guides, Drivers and Staff

Transport

Gastronomy and culture on the streets of Oaxaca

Oaxaca

Quality of Experience

Guides, Drivers and Staff

Transport

Oaxaca's Hidden Gems: Discover Mitla, Hierve el Agua, Teotitlán & Mezcal!

Oaxaca

We couldn't go to this tour due to illness.

I've contacted Active India through Kimkim and I must say that I've really enjoyed my experience!

As a start, and to make the communication easy during the trip, I was added to a WhatsApp group with Ravi and the Active India emergency number and I gave consistent feedback and requested to book for optional trips. The response to my queries were really quick.

Active India are really attentive and I felt like they were looking after me during the trip. They've got the details from my emergency contact and of my insurance policy at the very start of the trip.
Also they hotels they booked for me were of really high standard and located close to the main places I wanted to visit.

I've had the chance to meet 5 tour guides during the trip and all of them were experienced and knew very well about the trip location as they were mostly locals and knew where the hidden gems were. My only advice is that if you are not willing to shop anything and you are more into visiting the cities or landmarks, then that you make clear from the very beginning that you don't want to go to any shop and that you would rather invest your time in visiting the city or other places of interest. You could end up stuck in one of these shops for an hour!

Finally, my special mention goes to my driver Umesh. He has been with me during all the trip and took me to all the places I visited (Delhi, Jaipur, Ranthambore and Agra). He has been really punctual and professional and also took good care of me.

If you're planning to book your holidays in India and want to book a guide and someone to book the hotels and transport on your behalf, don't hesitate to contact Active India!

3 mountain ranges, 5 Imperial cities, fresh oranges so sweet and right off the tree. Road side Barbecue skewers with Moroccan salad was the best meal of the trip. Fresh seafood in Tangier with a view of the ocean. Changes in schedule without issues. Wonderful warm people along the way with a driver who cared for us as if we were family. Each night stay was in a unique place with very comfortable beds.

I would change the Marakesh hotel to somewhere without a disco until 2:30 am, and mechanically check vehicles before travel.

Our family of 5 (including 3 sons ages 19, 17, and 13) had a fabulous Australian vacation over Christmas and New Years! Liz was instrumental in the planning, ensuring that we got to see all of the sights, but not over-scheduled. Highlights included: watching evening migration of penguins on Philip Island in Melbourne, visiting Bruny Island and MONA in Tasmania, snorkeling the Great Barrier Reef in Port Douglas, and the Bridge Climb in Sydney. The trip culminated with taking in the fireworks and ringing in the new year in Sydney harbor. We all agreed that we can’t wait to go back to experience more of the wonders of Australia. Thanks, Liz for planning such a memorable trip for us!

My review
Overall trip was well organized.
Tangier- Airport pick up was prompt and easy. When we arrived at the hotel, rooms were not ready. We were taken to a local restaurant by walk after a long flight where they were not ready to accommodate 20+ guests all vegetarians. Food was not sufficient for everyone. We were super tired after long flights, not having time to unwind before trip to Asilah. Hotel was suboptimal. Floor tiles swollen with wetness, door frame chipping due to moisture.Overall rooms were bad.
Asilah was simply breathtaking. We enjoyed the time - beautiful sunsets, wonderful guide,

Gibralter- Our own trip- Fantastic- Loved it
Chefchauoen- Awesome place, great guide.Puerta AZul- Would definitely recommend for future guests. Food simple but great. Great service by Hotel managers. We felt at home. Would love to go back again to that Hotel
Guide - extremely engaging and knowledgeable. Was wonderful
Sahara camp- Need lot of improvement in planning. We were not infomed clearly about the plans in Sahara- We were taken to the desert, was asked to take only toilteries for the night only to realise that we needed clothing etc to stay that night. All suitcases had to be hauled out from vns, to put it on dirty grounds, open suitcases in front of all guests to take out additional clothes.This was done in very haphazard , hurried manner, many didnt take the essentials for the night and ATV tour. It was freezing at night, Our camp assignment was a total disaster- We were given basic room with no heating, bare bedding. Other guests got luxury room assignment.Uday family and my family were drive to another campsite for these basic rooms. We could not stay in that camp due to frigid cold weather and lack of heating and hot water. We talked to Ibrahim only to hear that nothing could be done that night. He stated that rooms were overbooked.This was totally unacceptable. We expected Megan to ensure that all room assignments were made according to our request and payments. We ended up in argument with camp manager at 11.30 pm and he called another camp to find rooms for us with heating. We were driven around midnight to another camp.With this confusion, we left behind our gloves and jackets in the camp room
We were all very tired after long trip only to face this additional difficulty at night. It was an ordeal for my family. Uday family did not get any upgrades. This should never have happened

Next morning- ATV trip- Ibrahim did not warn us about the cold weather so many failed to pack jackets, gloves, hats previous day when he suddenyly asked us to open suitcases in the middle of the road to pack for the night. ATV tour was difficult for some as they did not have proper gear for the weather. People who did not go for the tour were said that they will be taken to the hotel where our suitcases were there . Some assumed that they could take a shower and rest for sometime while waiting for atv return.We realized that hotel is only for breakfast , not for showering etc. Some guests were upset that they were not given proper information

Despite all these difficulties, camel tour was amazing.
Food at the camp for great
I didnt got for atv tour. We were thinking he could have arranged to go around the place for sightseeing instead of sitting at the breakfast area.
Fes- Was amazing. Tour guide was superb.We truly understood the history of medina. We visited the tanneries and ceramic place. We felt all items were marked up for us as we found same items at much cheaper place outside of these factories. We felt bit cheated. I dont know if guides can warn us or make some negotiations with the factory staff to be more reasonable with the prices.I truly felt that we needed more time for shopping in Fes . Medina
Mariott - Great place, good food. felt at home

Oza and gorge- Great place, but was there only for 15 min. Not enough to absorb the beauty of the place. Ibis- Not great at all .Too small rooms , no space to walk around with our suitcases. Studio city- wonderful, was exciting. worth seeing

Marakeesh-Hotel was good- food disaster- esp new year eve party food was disaster- No veg options. Many did not eat at night. Marakeesh guide- not good- Didn't spend time explaining any hist.Just walked us to the places and left us there, asking us to meet him when we are done.Same with the market- Just made us walk through the lanes so fast and never gave time to shop or gain any information about the marker.He took us to a perfume place and left us there for demo and shopping. We realized that all prices were extremely high- small amber bar costed us $8 only to get the same for 2$ outside that shop. Many guests were unhappy with this guide. We didn't have enough time to shop in the market. We felt hurried through out the trip

Casablanca was very good.Hotel was good. Rick cafe food- messed up.They served us non veg food despite our request for veg food while planning this trip. Some people ate without knowing and they felt disgusted after the food. They had very strict religious beliefs and they felt that they violated their faith.This was not acceptable.

I am writing honest feedback only for your team to take away areas that need improvement. Places were stunning, Ibrahim was awesome, vans were ok, had wifi in one van, other didn't have, so it was a problem for kids.

My important suggestion- Prepare the guests for next day by either giving a summary of next day activities with times, or print out a schedule for each family. This will help guests understand and prepare for the day- be it long bus rides, lunch at some place where veg food may not be available, dress for appropriate weather etc. We only knew what time we had to be out in the lobby for bus. Rest of the day was like " as we go".That was hard because we did n't know what we will be doing.

Would I do this trip again with your team
Absolutely

But Would like to see some improvement in communication, hotel services, food and better insider information about shopping etc

Kalyani

Hotel Reviews

Fredj Hotel & Spa

Tangier

Bad rooms, bathrooms - tiles, ripping due to water spilling from the shower, door frames- water damage

Location

location closeto main square

Cleanliness & Comfort

bathrooms - severe water damage due to poor design of the shower

Puerta Azul

Chefchaouen

Lovely authentic hotel, beautiful decor, felt we were in another era. services excellent

Staff

Courteous, very attentive to needs, super nice

Cleanliness & Comfort

lovely rooms, spacious and clean

Fes Marriott Hotel Jnan Palace

Fès

ibis Ouarzazate Centre

Ouarzazate

Small ROOMS

Paradis Du Sahara

Merzouga

Authenticity & Character

Heating

Location

Basic rooms - very uncomfortable at night due to cold weather

Cleanliness & Comfort

Very cold inside the camp

Barcelo Palmeraie

Marrakech

Nice hotel, spacious rooms, good bathrooms

Hotel Odyssee Center

Casablanca

Great Hotel, good rooms

Activity Reviews

Explore Chefchaouen (guided)

Chefchaouen

Tour Fes with a Private Guide

Fes

Camel Trek into a Luxury Sahara Camp

Morocco

Need more communication to prepare the guests

Sahara to Ouarzazate via Todra Gorge

Morocco

Need more time

Ait Benhaddou, Tizi-n-Tichka Pass over the High Atlas, Marrakech

Morocco

Tour Marrakech with a private guide

Marrakesh

Guide- not interesting and engaging.We felt he was angry with us at times .

Hassan II Mosque

Morocco

Many thanks to Mohammed and Said at kimkim for their assistance with our trip to Morocco! We had an amazing, stress free experience working with them. Communication via text or email was easy with a near immediate response to any question or request. Our driver, Ilyace was outstanding from the second we met him, greeting us each by name without an introduction and then treating us to an incredibly fun and completely safe journey through his beautiful country. I would definitely work with these guys again and highly recommend them to anyone who is planning to visit Morocco.

Fantastic trip.
The guide in Chef chaouen une was a bit « insistant » to bring us to his friend the carpet salesman and we felt pretty sure he was getting a return on the sales!
Otherwise, our driver Tarik was very nice and helpful!

I had a big issue this trip that could have ruined my whole holiday. But Dat offered me comfort, support and was able to solve it in the fastest way possible insuring that I had a great trip. Thank you to the whole Kim Kim trip for the great care!

Activity Reviews

Local Market - Basket Boat - Fishing & Cooking Experience (N)

Cambodia

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Banteay Srei sightseeing tour - Tonle Sap River (N)

Siem Reap

Quality of Experience

Food

Guides, Drivers and Staff

Transport