Kimkim Trip Reviews

Couple things to note:
- I do not write reviews unless something blows my mind - good or bad
- I was with my family, our teenagers close in age but very different in preferences. (Had our work cut out for us)

Let’s break this down into parts:
- KimKim process / portal (intro to AP)
- Across Portugal Experience
- Our Portugal itinerary
- Experiences & People
- Lodging

1. KimKim: I stumbled upon KimKim having given up on our standard (and unresponsive) travel agency. It was the perfect way to explore experiences without feeling alone or winging it on details that matter when you are jetlagged and out of your comfort zone. And now I am absolutely spoiled having met Pedro. He sets the bar so high that I am totally willing to try KimKim again but wary that anyone can match his care. That said - KimKim provided a super user-friendly interface, reliable communication and time lines. The payment and plan finalization was a breeze. Great platform, totally recommend.

2. Across Portugal: I cannot express how delightful our experience was. Pedro was so communicative and thoughtful in every interaction. And not just during or after the trip. The whole time. Any time I had a question, he answered within hours. What I appreciate most is that I came with ideas and Pedro listened and asked “why” to a couple of my accommodation and tour requests.
He gently redirected me and I am so glad he did. The first was hotel location in Lisbon. I had one neighborhood in mind and he suggested where we ended up staying. (I’ll explain more below). Another was, “mehhh, I don’t know if we need the cultural walking tour day after Sintra” and I am so glad he said “yeah…you do”. First of all, we had the same delightful guide Mariana as with Sintra (and Carlos, who I will get to as well!). We saw parts of the city which would have felt too far or not known how to navigate. Net/net - every single recommendation was SPOT ON. We were greeted by a thoughtful care package of treats. We ended each day with a reminder of our itinerary and time lines. The perfect combination of attention and space. Lovely lovely lovely. I wish he could do every country on our list!

3. Our Portugal itinerary: Probably not that uncommon but we have a history buff and a beach bum - so we chose to stay in Lisbon for 4 days and Algarve (Albufeira) for 5 days leaving 1 day close to the airport back in Lisbon. Day 1 we attempted all Anthony Bourdain spots on our own. Day 2 we went to Sintra and Caiscais. Day 3 was a private walking tour and wine tasting. Day 4 was on our own. Perfect balance of activity and time to explore or just stare. I love that city! From there we went to a private resort outside Albuferia - we could have walked to town but didn’t. We rented a car and it was easy (another recommendation from Pedro and glad we did) back to Lisbon for low stress.

4. People and Experiences: We started by meeting Carlos. What a guy. He was so kind and fun. A gentleman, historian. He cares so deeply. Carlos was chief transportation officer and so much more. He was ALWAYS early, everything handled with care, personal touches regarding recommended restaurants and experiences. He was so fun to be around we asked him to join us for a cliff jump in Algarve (he smartly declined - it was steep). Needless to say we spent nearly 16 hours across the span of our trip and we didn’t stop talking. We learned a ton, shared a ton. That said, I bet if you said - “I need to sleep” he would have lullaby music. Just a gem. We enjoyed his company so much I now call him our friend.
Then Mariana! “PORTUGAL!!!” Was her enthusiastic picture quote and she actually got our 15 yo daughter to smile. Repeatedly which is no small feat. Mariana was so kind and a great conversationalist as well. Not only with us but with everyone around her. She took our pictures and then if others asked, she just did. And when people were bustling by, she just let them pass. She had such a calm yet radiantly positive vibe that made hikes, crowds, decisions feel effortless. She and Carlos pivoted when we needed to at the end of our day tour with such ease. We also LOVED the walking tour the following day. You could really spend a week exploring Lisbon but when you cannot - find Mariana. She’ll show you what you need to see so you can make tough decisions on where to spend your time later. She didn’t blink at taking pics and took care to find the right angles and spaces. So grateful. The Lisbon Winery was a great place to end the day trip as it was calm, cool, great wine and very relaxing vibe. My only regret is that we couldn’t buy some wine.

5. Lodging: In Lisbon we stayed in Heritage Avenida Liberdade Boutique Hotel. Just like real estate. Location location location. We walked everywhere and with ease. The hotel was welcoming clean, comfortable. We received adjourning rooms so our teens had space. It was perfect. It is also a hotel in a historic city not a “resort”. So manage buffet and size expectations appropriately. We have done a fair bit of travel and found it to meet our needs entirely. Highly recommend. While in Algarve we went to Vilalara Thalassa resort. Shout out Nitin! He was our favorite human at that resort. Beautiful views, pickleball, pool, bountiful breakfast, beach access, ample parking, sunset on the deck, great restaurants within 5-10 mins drive. Amazing.

I am so wildly grateful to have met and worked with Pedro, Carlos, Mariana. Such a tremendous experience from beginning to end. Obrigata!

Hotel Reviews

Heritage Avenida Liberdade

Lisboa

Perfect location. Delightful blend of artistic influence with old world charm. Friendly and attentive staff. Ticked all of our boxes.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Vilalara Thalassa Resort

Lagoa

Perfect for those seeking a resort experience. Typical of a resort, we waited a bit for check in but quickly forgot about a room when we hit the pool, beach, sangria on the deck. Great parking, pickleball courts, comfortable clean and quiet!

Authenticity & Character

Clean, quiet, not crowded.

Location

5-10 mins drive to GREAT restaurants

Staff

NITIN!!! We adore you! Nitin was so kind and courteous. We enjoyed spending time with him. Also Rueben. I did a “Hail Mary” to seek a cliff to jump from. Rueben happened to be a former life guard (he was at the front desk). Took time out of his day to drive me to a safe spot, shared best time for the tide. What a guy! We did it! (Estimating 55-60 FT - it was fabulous)

Cleanliness & Comfort

Rooms were cleaned when we asked, we had onsite laundry with a drying rack.

Tivoli Oriente Hotel

Lisbon

Great spot for low-stress airport transport. Also, we were knackered after 10 days travel so we opted to do “the hotel bar” and wow, it was not a typical hotel joint. Roof-top, Fresh sushi, fun fusion recipes, great GTs, really refreshing sangria. We forgot that we just stayed at the hotel - it was a fun experience

Authenticity & Character

It was a little tired but it served its purpose

Location

Perfect for an easy trip to airport

Staff

Very kind

Cleanliness & Comfort

Again, a little tired. The shower was small with a leaky glass door but it’s not atypical and we just needed to lay our heads for 8 hrs.

Activity Reviews

Unveil the Fairytale Villa of Sintra with a Private Driver Service

Portugal

What made this special were Carlos and Mariana. Sintra and Caiscais were delightful, don’t get me wrong but what we learned and sa along the way was priceless lightening in bottle.

Quality of Experience

Guides, Drivers and Staff

See my review on the trip and Trip Advisor - 10 stars

Transport

Lisbon's Historic Odyssey on a Private Walking Tour & Tastings

Lisbon

Great way to see a lot with 1/2 day. It gives great perspective on things you want to come back and dig into in more detail later!

Quality of Experience

Mariana was so generous with her time and knowledge

Guides, Drivers and Staff

Vibe! Chill yet exciting. We just fell into a rhythm. Effortless and yet accomplished so much

Transport

We walked everywhere! Up and down and it was great. Forget the heels at home.

Small Group Boat Trip to the Timeless View of the Benagil Caves

Portugal

So glad we did this. Short yet long enough. At first I was bummed it wasn’t a kayak then quickly saw the beauty of the boat approach. We zoomed in and out of way more than would have been feasible in a kayak. Our guides were fun.

Quality of Experience

Great way to see natural beauty in Algarve while not sacrificing a beach day!

Guides, Drivers and Staff

Fun, jocular

Transport

Quick, easy - late enough for a nice breakfast and back by lunch to enjoy the sun

Liz was terrific in planning our month long trip to Australia. Very knowledgeable with great local connections on the east coast and the more remote west coast. From big cities to remote national parks, all arrangements were flawless. Definitely recommend working with Liz.

Kristy at Kim-Kim did a great job organizing exactly the trip I wanted. As usual with Kim-Kim, everything was smooth and easy. Our guide,Sonja, was spectacular. Her English was great. She was extremely knowledgeable about the history and locations we visited. And very fit, as she easily took us hiking up mt Machu Picchu.

Hotel Review

El Mapi by Inkaterra

Lima

Clean, good food, nice comfy robes, water.

Authenticity & Character

Location

Right downtown

Staff

Cleanliness & Comfort

Activity Reviews

Lunch at Mountainview

Peru

Great food. Plus the adorable llamas and alpacas.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Sacred Valley Tour: Cusco - Chinchero - Moray - Maras

Peru

Scenic Train Journey to Aguas Calientes from the Sacred Valley

Peru

Since we ended up traveling at night, this wasn’t very scenic.

Quality of Experience

Guides, Drivers and Staff

Transport

Discovering the Treasures of Machu Picchu

Aguas Calientes/ Machu Picchu

Simon planned a lovely tour in France for me, staying at Tours, Amboise, La Rochelle, Bordeaux and St Emilion. Everything went very smoothly and the guides e provided were excellent. Super time.

Activity Reviews

Visit and tasting Chateau de Miniere

Amboise

The wine tasting at Chateau de Miniere was a bit underwhelming. It was just me and the vineyard host, which made the experience feel somewhat isolated. The host poured a series of wines for me to taste, but there wasn't much conversation or interaction. It felt quite solitary, and at the end, she asked if I wanted to buy some wine, which I couldn't do because I was flying. I think it would have been much better with more people to share the experience with.

Cité du Vin : priority access with the skip the line ticket and wine tasting

Bordeaux

The Cité du Vin in Bordeaux was a bit of a letdown for me. The building is modern and quite lovely, but I found the experience very basic. It felt more like an introductory course on wine—like "Did you know wine is made from grapes?"—which wasn't very engaging for me. The audio-visual presentations were well-done, but the pacing was off. I often found myself catching segments halfway and not knowing if I should wait for it to restart. Overall, I felt it wasn't the best use of my time.

Croatia was was an amazing destination and Marija created an itinerary that was perfect for our adventure loving family. I love Croatia is still a bit undiscovered. Each city had something magical. I loved that we were able to combine history, outdoor adventure and relaxing beach time all in one vacation. Most of all I was mesmerized by the architecture and mix of old and new.

Hotel Reviews

Plitvice Holiday Resort

Grabovac

We loved being in up in the trees. We've never stayed anywhere like it. The grounds were beautiful with fun things to do for the kids.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

It's very modern. Just a bit small in the bathrooms

Royal Neptun Hotel

Dubrovnik

This was a lovely way to end the trip. It was very luxurious with multiple pools and restaurants. We loved the beach access and the ability to "cliff jump". We wish there were more lounge chairs.

Authenticity & Character

Infuse the property with more Croatian history/art

Location

A bit far from the city center but we wanted to be by the beach so we made the trade-off

Staff

Cleanliness & Comfort

We're spoiled as Americans - this felt like a high end American hotel. Good beds and spacious

Hotel Luxe

Split

Too modern for my personal tastes but the location is perfect. And we loved our balcony. The air conditioning wasn't really working.

Authenticity & Character

Just a matter of taste it was very modern

Location

Walking distance to all the restaurants, waterfront

Staff

They tried to help with the air conditioning. The breakfast staff was friendly and helpful. The front desk helped us find our rental car pick up.

Cleanliness & Comfort

It was very spacious. Very clean.

Best Western Premier Hotel Astoria

Zagreb

This hotel has old world Croatian charm. The rooms are smaller so we had to rent a separate room for our kids. The breakfast was the best on our trip. Something for everyone!

Authenticity & Character

It felt old world and charming.

Location

A bit of a walk to the center of town with the restaurants

Staff

They allowed us to store after we checked out. They called the airport to try to find our lost luggage.

Cleanliness & Comfort

The rooms were small.

Activity Reviews

Private afternoon Zagreb walking tour

Zagreb

Joseph was amazing. She had passion for her country and culture. Shared her own love of sports celebrities from Croatia. Shared the concert locations she loves to frequent. She shared where she likes to vacation. And of course she was wealth of knowledge about Zagreb's history, architecture and all the little secrets. I really loved the story about where the Nazi's stored their weapons and how it was flooded. We loved the furnicular. And it was so special to be there when locals dressed as historical book characters and stopped to talk to you in that time period. Joseph told us about the books and how she read them growing up. This was so special.

Quality of Experience

Guides, Drivers and Staff

The guide Joseph was amazing

Transport

Our guide met us at our hotel which was very helpful

Sea kayak tour of Split - group tour

Split

Red Adventures was a terrific outing. The equipment was well maintained. Rami was knowledgeable and fun. We absolutely loved the cliff jumping. It was our 16 year old son's favorite part of the trip.

Quality of Experience

Cliff jumping

Guides, Drivers and Staff

Transport

We took an uber - Kim Kim made it very clear where to go. Kim Kim could inlcude the name of the tour company and they could have a sign at the location. We didn't find them right away.

Full day small group speedboat trip from Split

Split

This was my favorite excursion. The blue cave was captivating and were there at a great time for the light to be vibrant. The wait was really long but ,maybe those who run the caves can pre-book the tours at a certain time. I loved island hopping. The check-in experience prior to leaving wasn't great. The woman said they didn't have my name when it was clearly there and she was rude.

Quality of Experience

I loved having time to go swimming and stop at a beach bar. I also loved walking up to the fort on one of the islands for the spectacular view. Loved everything about it.

Guides, Drivers and Staff

Our guide booked us a restaurant which was amazing. And it was so helpful for us to go directly to the restaurant vs. trying to pick the best one. We didn't have to walk around reading each menu and deciding.

Transport

I loved our boat - nothing fancy. It was open air with the sea water splashing from time to time. So relaxing

Private afternoon Dubrovnik walking tour

Dubrovnik

Dubrovnik is the most striking of all the cities we saw. The layout and town center really made you feel like you went back in time. Our guide Mr. Alberto was such an interesting person. He played piano professionally and spoke about the arts in Croatia. He had such love for his city having grown up there. He also spoke about the challenges with the increase in tourism. He recommended dinner locations which is always helpful.

We signed up for an 8 day trip throughout Spain, 4 cities during that time so it was a whirlwind and a great time! Alfonso listened to what we wanted - no more than 1/2 day planned (we've been on trips where all day every day had activities which is not our style) with a cooking class and private tours in each city. We received all of our detailed information in advance to print out and have copies, along with having it accessible on our phones. (For Type A like me it helped a ton to have paper, I also used that to point to the address of where we needed to go for the taxi drivers who did not speak English). We got daily reminders of the next activity we were scheduled for and when I had questions I got a response pretty much immediately so I never felt lost on the itinerary. I was so impressed with the service and attention to detail, I've told everyone about it!

Activity Review

Cooking Class in Seville

Seville

This cooking class was awesome. We loved touring the market prior to the class and getting information on the local cuisines and ingredients. Our guide and our chef both spoke fluent English so it made for a fun, easy (not frustrating for everyone) afternoon. The facility was incredibly modern and clean. We made traditional paella and it was the best we tried in Spain! Highly recommend this class.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

The hotel selection was good. Some excursions, not so. The Lofoten islands tour was by minivan, not boat as I assumed it was ( islands!). This should be disclosed. The 2 hour private sauna was 1.5 hours longer than it should have been! Waste of money
Still waiting for our kayak refund. Should have been disclosed these are double kayaks and people with flexibility issues ( knee replacement!) may have trouble getting in.

Hotel Reviews

MS Kong Harald

Tromsø

Saving grace was the staff. Room was increasingly small ( fold down bed) and beds very uncomfortable. Food was expensive and mediocre.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Room size and bed comfort

Scandic Byporten

Oslo

Unbeatable location, comfortable bed, great breakfast

Authenticity & Character

Location

Right in train station complex near everything

Staff

Cleanliness & Comfort

Radisson Blu Royal Hotel, Bergen

Bergen

Authenticity & Character

Location

Staff

Cleanliness & Comfort

MS Nordnorge

Tromsø

Nice room and good staff

Authenticity & Character

Location

Multiple stops

Staff

Cleanliness & Comfort

Quality Hotel Ålesund

Ålesund

Good location near the west side of the central area on water.

Authenticity & Character

Fairly sterile but ok

Location

Staff

Cleanliness & Comfort

Scandic Svolvær

Svolvær

On water and short walk to central area

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Silent Fjord Cruise Oslo

Oslo

Quality of Experience

Quiet boat,informative but not excessive chatter

Guides, Drivers and Staff

Transport

Quiet and no diesel smell!

Norway in a Nutshell Tour

Norway

The scenery was spectacular even in poor weather. We were overwhelmed by the crowds and the mad rush to get on the train, boat and bus. Overall glad I did it… once!

Quality of Experience

Seat reservations

Guides, Drivers and Staff

Transport

Seat reservation

2- hour Cultural Walk with a Local in Bergen

Bergen

The walk was mostly around area of our hotel. It was more accurately described as a historical tour/ walk than a walk of Bergen

Quality of Experience

Guides, Drivers and Staff

Fløibanen

Bergen

Quality of Experience

Views were spectacular even in lousy weather. Saw parts of the city we were unaware of

Transport

Funicular was fast and interesting

Sea Kayaking In Ålesund

Ålesund

Totally unaware these were small cockpit tandem kayaks! My partner had knee issue so could not bend to get in. I couldn’t go because the boats were doubles. Despite the fact that 2 unscheduled folks readily took place, we were not given, or assured,of, a refund

Quality of Experience

Guides, Drivers and Staff

Refund!

Fjordcruise Ålesund - Geiranger (Return)

Norway

Comfortable transport through 3 fjords. Boat was electric and not too big which we appreciated. 2 hours in Geiranger was perfect.

Quality of Experience

Guides, Drivers and Staff

Transport

Guided bus excursion from Ålesund – Path of the Trolls

Ålesund

Saw many small towns and farms along the way to Trollstigenand stopped at some interesting and beautiful places. Guide was veery informative. Trollstigen was stunning.

Quality of Experience

Guides, Drivers and Staff

Very informative and answered all our many questions

Transport

The journey gave us insight into the culture of the area

Sightseeing Tour of the Lofoten Islands

Svolvær

Our experience was tainted by the fact that we thought we were going on a boat tour of the islands! This was an informative tour of the archipelago by small minivan.

Quality of Experience

Awesome views everywhere

Guides, Drivers and Staff

Very informative guide ( Italian still learning English)

Transport

Boat!

Floating Sauna in Svolvær

Svolvær

We had to ask for assistance to get the prior group out. After requesting towels ( not initially provided. Seems like a sanitary issue) we went in the sauna. Very hot! Can dive into the water adjacent to the floating sauna from the roof.

Quality of Experience

On time availability, provide towels, advise appropriate shoes

I would like to say I am grateful for Tamer and most especially to Karla who made the plans, changes and answered all my questions as i planned for this trip. Having a tight budget, Karla still managed to put together a good itineray for me. I also appreciated that Karla went to see me personally and took me out for coffee overlooking the city of quito. I felt special and i can say this is above and beyond her duty. So thank you, Karla.

My guides in Quito and Amazon - Christian and Sergio, respectively, are very knowledgeable and really took care of me and ensures my safety. They are very welcoming and i did not felt alone with this trip. So thank you very much for them. The reason for the 3 stars is that i did not have a positive experience in my 3 days Galapagos trip. It was supposed to be the highlight of my trip. I have shared my feedback as a solo traver and also provided improvements / recommendations to Tamer/Karla.

I would still like to explore more of the Galapagos and hopefully my experience would be better next time.

Hotel Reviews

Isla de Baños

Baños

Authenticity & Character

Location

Staff

More friendly receptionist

Cleanliness & Comfort

Wyndham Quito Airport

Quito

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Napo Cultural Center

Quito

Best experience I had!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Villa Laguna

Puerto Ayora

Authenticity & Character

Location

Staff

English speaking should be helpful

Cleanliness & Comfort

Toilet was leaking

Cuello de Luna Mountain Lodge

El Chasqui - Pastocalle

Owners are welcoming, genuine and very plessant

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Kitu Hotel

Quito

Activity Reviews

Quito - Coca - Napo Cultural Center

Ecuador

Kayaking Adventure in Tortuga Bay & Afternoon Bay Tour of Santa Cruz Island

Puerto Ayora

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Kuri Muyu (Kichwa traditions) - Canopy Tower - Traditional Dinner

Yasuni National Park

Welcome to Santa Cruz Island: Highlands (Plant a Tree) & Charles Darwin Research Station

Puerto Ayora

Quality of Experience

Food

Guides, Drivers and Staff

language; did not ask how i am feeling or if i have questions. We ate lunch, in silence and continued usung her phone while eating

Transport

History and Nature: Full Day to Floreana Island

Puerto Ayora

Guides should tell the traveler what to expect, what kind of clothes and shoes to wear, etc. i was told a guide would come in the water for snorkeling but that was not the case. So i ended up not going to the water.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Boat journey wasnt that nice

Transfer to Baños via Quilotoa Lagoon

Ecuador

Pailon del Diablo; the Charm of Baños - Back to Quito

Ecuador

Quito - Cotopaxi National Park

Ecuador

Wayusa Ritual - Coca - Quito

Yasuni National Park

I did not go to the ritual

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Maria was very professional, and quick to respond to all of our questions! Would HIGHLY recommend KimKim and Maria, specifically!

Sara - Colosseum and Roman Forum: EXCELLENT experience. Sara was so knowledgable and passionate, as well as friendly. We thoroughly enjoyed just having the 4 of us on this tour, which made it so much more intimate. Would highly recommend smaller tour groups, like ours

Franscesca - Vatican and St Peter's Basilica: VERY enjoyable, and our guide was super knowledgable and passionate about her job. This made it a super fun experience. It was unfortunate that many of the areas in the Basilica were under reconstruction so we couldn't see them.

Sarah - Pompeii: One of my favorite parts of the trip. Sarah was funny, informative and extremely knowledgeable/passionate. Glad we added this at the last minute. Having a really small tour group, with just the 4 of us, made the experience extra special.

Rosanna - Naples Underground - She went way above and beyond, going to the hospital with 2 of our group, way past the time we were allotted to have her. Was so highly impressed at her professionalism, knowledge, and overall kindness.

Storywalking Team: I cannot say enough about how organized the team was, and proactive/timely in their communication. We all felt safe and in good hands the entire time!

Hotel Reviews

Relais Donna Lucrezia

Rome

Nelson was so personable and professional, and the breakfast was amazing!

Authenticity & Character

Boutique style accomodations. Felt like I was at a friend's house!

Location

Close walking distance to everything!

Staff

Nelson was amazing!

Cleanliness & Comfort

Caruso Place Hotel

Naples

Location was great, and accomodations were clean.

Authenticity & Character

Boutique style feel.

Location

Walking around the city was easy!

Staff

Cleanliness & Comfort

Grand Hotel Riviera

Sorrento

Location was great, with incredible views and fantastic area to sit/swim down in the sea.

Authenticity & Character

Location

Easy walking into Sorento

Staff

Cleanliness & Comfort

Hotel location and overall amenities were great, but the rooms need renovated.

Activity Reviews

Secrets Walks of Sorrento: Street food by Locals

Italy

We ended up skipping this activitiy, as we were all too tired.

Private Colosseum Tour Including Roman Forum

Rome

Tour guide, Sara, was AMAZING, and having a really small group of 4 made a world of difference in making the experience intimate and engaging. I would highly recommend this tour of the historic Colosseum and Roman Forum.

Quality of Experience

Guides, Drivers and Staff

super knowledgeable and personable.

Transport

Emma planned a great trip for us and was very flexible to our asks and changes. We loved the hotels and all the perks of the notes, tee shirts, and special touches made it extra special. The differentiator with Kim Kim is the personalized service thru the trip and someone to reach out to. We recommend Kim Kim all the time. Love the ability to pull up entire trip online as well any time.

Hotel Reviews

Singel hotel

Amsterdam

Great location on a quiet street but close to train and city center. Lovely amenities of the hotel and the room itself. Very friendly staff.

Authenticity & Character

We loved siting downstairs in common areas and outside

Location

Quiet street but a short walk to town

Staff

All

Cleanliness & Comfort

Super clean and spacious

Hotel Fidder

Zwolle

Loved the location and amenities. Cool to be next to a whiskey bar. Loved the breakfast and just a pretty location. Felt like a local.

Authenticity & Character

Location

Close to city center

Staff

All

Cleanliness & Comfort

Loved the robe and slippers!

Activity Reviews

Amsterdam - Resistance Museum

The Netherlands

Super interesting and love the audio guide

Quality of Experience

Guides, Drivers and Staff

Transport

Amsterdam - Anne Frank House

The Netherlands

Can’t come to Amsterdam without visiting. Very moving exhibit

Quality of Experience

Guides, Drivers and Staff

Transport

Amsterdam - Grand Dutch Food Tour

The Netherlands

Loved walking the city and hearing the history while getting to sample different local foods and drinks. Great guide.

Quality of Experience

Guides, Drivers and Staff

Transport

Public Transport Pass Amsterdam

The Netherlands

Loved having this instead of buying individual tickets for each trip.

Quality of Experience

Guides, Drivers and Staff

Transport

Bryan put together a great trip for us. we spent 10 days in Costa Rica, including Tortuguero, Arenal, and Manuel Antonio. Nice mix of activities and great guides. For many of the activities, it was just the 2 of us ( I went with my kid) and guide, which was nice, more relaxing and added flexibility vs touring with a group. Awesome nature, ziplining in Arenal is a must, wished we spent more time in Manuel Antonio so we could enjoy the beach and ocean (we were only there 1.5 days, I think it deserves minimum of 3-4 days, although we got in a spectacular hike with lots of wildlife including sloths and monkeys).
Also really appreciated that being an anxious traveler, I had questions every single day, and Bryan and his staff got back to me promptly every question I texted. While I never met them in person, I always felt like they were present and ready to help.

Chris was outstanding in communicating with me both in planning and during the amazing trip to Italy. His local contact, Maria, was very helpful and responsive as we made our way from Venice to Florence and finally to Rome. I would not hesitate to use their services again.

Hotel Reviews

Hotel Da Bruno

Venice

Authenticity & Character

Location

Next to the best gelato in Venice!

Staff

Cleanliness & Comfort

Hotel Berchielli

Florence

Loved the sunsets

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Venice Bacari Food Tour

Venice

Great guide. Loved the small group.

Quality of Experience

Guides, Drivers and Staff

Venice Gondola Ride

Venice

Shorter than expected

Quality of Experience

Guides, Drivers and Staff

Pizza & Gelato Making - Cooking Class

Florence

Siena, San Gimignano, Monteriggioni & Chianti with wine tasting

Florence

Enjoyed seeing the country side

Vatican Museum, Sistine Chapel & St. Peter's Basilica

Rome

Private half day Rome tour by electric golf cart

Rome

Highly recommend. Our driver, Matteo, was knowledgeable and flexible to our timeline. We enjoyed it very much.

Had a fabulous and seamless trip. Lize did an amazing job down to the last detail. Starting in Cape Town with our guide and driver Oliver who was an expert on Cape Town and its surrounds. From our trips to wine country, the botanical gardens and the peninsula penguins, to our walks around the wharf, it was a great experience only to be surpassed by our 4 days in Camp George on twice daily safaris with Julius who was an amazing guide with a great sense of humor. We saw a pride of lions with a fresh water buffalo kill, elephants, rhinos, buffaloes, a leopard and so much more. The camp was beautiful and the service even better. On to the beautiful Victoria Falls with our guide Bees. Then on a 4 day houseboat safari on the Chobe River with twice daily river game drives with Movins to see the animals from another perspective. Accommodations everywhere were better than expected (although the houseboat could use some updates) and the attention to detail was fabulous. All and all a great vacation that more than met our expectations and one that I would highly recommend. KimKim and Lize did a fantastic job! Kudos to all.

Hotel Reviews

The Victoria & Alfred Hotel

Cape Town

Very nice hotel in a fabulous location.

Authenticity & Character

Location

Right on the wharf. Very walkable,safe and beautiful.

Staff

Cleanliness & Comfort

Simbavati - Camp George

The setting and accommodations were stunning and the staff was very friendly, welcoming and warm. They catered to our every need.

Authenticity & Character

Beautiful site in the bush that we learned was where the Mandela release talks were held. Can’t get more authentic than that.

Location

The ride to the lodge (as to all the surrounding lodges) was a challenge but once there it was well worth every bump. Our driver referred to the ride as an African massage. That it was!

Staff

Amazing staff. Couldn’t be nicer or more capable.

Cleanliness & Comfort

Lived everything about Camp George! Super clean and beautiful.

Insika Lodge

Hotel was very nice but we had a bit of a mosquito problem in our bathroom. Pool was lovely with wild animals roaming just behind it.

Authenticity & Character

Beautiful African decor.

Location

Very near the sunset cruise and close to Victoria Falls.

Staff

Cleanliness & Comfort

Chobe Princess Small Luxury Houseboat

Kasane, Botswana

Loved the experience. Staff was great. The boat itself could use some updates.

Authenticity & Character

Location

On the beautiful Chobe River with wildlife all around.

Staff

Cleanliness & Comfort

Activity Reviews

Full Day Winelands Tour (including lunch)

South Africa

Lovely day trip!

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Cape Peninsula Tour (including lunch)

South Africa

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Afternoon Game Drive

South Africa

Amazing!!!

Quality of Experience

Everything!

Guides, Drivers and Staff

Julius was a great tracker with 30 years of experience and a great sense of humor.

Transport

Can’t say enough about Julius. He’s a 10!

Klaserie Game Drive

Klaserie Private Nature Reserve

Quality of Experience

Guides, Drivers and Staff

Transport

Sunset cruise

Victoria Falls

Very nice.

Quality of Experience

Guides, Drivers and Staff

Transport

Tour of the falls & Lunch at Lookout Cafe

Victoria Falls

Falls were spectacular!

Quality of Experience

Guides, Drivers and Staff

Transport

Chobe House Boat Arrival

Chobe River - Namibia Side

Quality of Experience

Guides, Drivers and Staff

Transport

Chobe Houseboat Daily Activities

Chobe River - Namibia Side

Great way to see the wildlife from a different perspective.

Quality of Experience

Guides, Drivers and Staff

Our guide Movins and the entire staff was fabulous!

Transport

We were in the Faroe Islands from July 29-August 4, 2024. Once we got the WIFI properly installed in the car at the airport, the rest of the trip was a breeze. The driving instructions were easy to follow even though we had to change the daily itinerary due to a ferry cancellation to Mykines Island because of rough seas. The tunnels were easy to navigate as were the highways. The scenery was spectacular! Our favorite days were the Traelanipa Trail along Leitisvatn Lake to the point where it plunges into the sea, visiting the iconic Mulafossur waterfall twice, and the drive to Vidareidi on Vidoy Island with its incredible views and few tourists. Communication with Hanna before and while on the trip was super! She patiently answered our stupid questions and planned a great week for us! The accommodations were clean and adequate. Thanks, Hanna and Kimkim!

Great trip, the Kim Kim team did an excellent job coordinating! Would be glad to use them again.

We were absolutely TOTALLY IMPRESSED and blown away with EACH aspect of this trip. Everything was planned perfectly and we felt 100% taken care of in every way on each step. I would highly recommend anyone to use Valeria and her amazing team for their Italy adventure! 10 out of 10!

Hotel Reviews

Ai Reali Hotel Venice

Venice

Perfect location in Venice- the rooms were so unique and fabulous! We were so thrilled to be delivered right to the door via water taxi!!

Authenticity & Character

Rooms were so unique and comfortable!

Location

Right in the center! Amazing way to arrive by water taxi!

Staff

Cleanliness & Comfort

Hotel Porto Roca

Monterosso

WOW! This hotel has the best views and pool in the area! Gorgeous setting with a great staff. We loved it! The rooms were a bit plan and shower was small- but the overall charm was just perfect! Great bar and restaurant!!!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Corallo

Sorrento

Authenticity & Character

Location

Staff

Cleanliness & Comfort

47 Boutique Hotel

Rome

Great staff and wonderful location!!! Loved the rooftop restaurant and bar!!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Private transfer

Italy

FLAWLESS service! The transports were on time, spotless and professional!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Our coordinator, Andrea, was immediately and consistently available both before and during our visit (including the weekends!) and quickly helped to make last-minute adjustments as competing priorities dictated. Every service, including four expert tour guides (for museums, the Duomo, the Uffizi and Lake Como) were expert, polite, engaging and prompt. Every arranged driver for transitions and trips were punctual, polite and professional. And, the surprise highlight was the great "off the beaten path" experience of truffle hunting in the Tuscan countryside, and then transforming those truffles ourselves into homemade tagliatelle and ravioli pasta with locals hosts, who then served us in an outdoor balcony with a view of vineyards, farms and forests! Overall, Andrea, very well done and we were able to go at our own pace and still experience more than just the highlights, but also expert insights into our Florence, Lugano and Lake Como adventure.

Activity Reviews

Truffle Hunt and Cooking Class in Tuscany Countryside

Italy

The family and team here (3 generations!) are expert in the truffle trade, with a local farmstead with an excellent view of vineyards, farms and forests. Their well-trained and engaging truffle-hunting dogs were a hit and, within only a short walking distance, we were able to see multiple examples of the soils and trees that are best for production of truffles. We then transitioned with our guides into the "house" for our hands-on pasta making experience, including tagliatelle and ravioli including those same black truffles the dogs just found along our walk. The whole team is quite engaging and we even enjoyed getting to meet other fellow travelers experiencing the same while on their vacations. Highly recommend.

Quality of Experience

Guides, Drivers and Staff

Very multilingual, polite, engaging and welcoming

Transport

Florence private guided walk including Accademia Gallery

Florence

Francesca is an engaging, energetic and expert guide. Highly recommend as a starting point for your first visit to Florence. Yes, you see "the David", but you also get an introduction to key elements that help bring history and the local city to life.

Quality of Experience

Guides, Drivers and Staff

Our main guides Pukie and Ron were terrific. They were so helpful and friendly and provided so much interesting information about everything we saw. In fact all our guides from the Baan Chang Elephant Park to Thonburi were excellent. We loved having private guides to show us sites off the beaten path (my favorite was Wat Thong Noppakhun--like no other temple we saw in Thailand!) Our hotels were generally very comfortable. We would not hesitate to recommend Lacey's services for planning a trip to Thailand.

Our trip was carried out true to the plan except on Day 6.
First, we didn't have the correct meeting time. It says 8:00am on the sheet but the driver said it's 9:00am.
Then the local guide is a different person as it shows on the sheet. (But she's a very good guide)
The route is also different. We didn't go anywhere before riding the speed boat to visit places. We hop on directly onto the speed boat cruising around and stopped to visit an estate.
It would be nice if changes made and we are informed.

What an awesome trip! I have always planned trips on my own but wanted to personalize this trip for my granddaughters. Linda was nothing short of amazing and helped me to find the perfect tours that met my goal as well as pleasing the adults. When I had ideas, Linda would explore options, would explain why/why not it might be feasible, and/or would come up with additional suggestions. Every single day was a win when it came to experiences. John and Steig, our city tour guides, catered to our 2-62 year old group, Captain Tor was truly incredible and a family favorite. Glacier tours, Viking Village, swimming in fjords, troll forests, driving to mountaintops, Stave churches, Flam Railroad, and so much more! When Kimkim states they are always available, they are. We lost two pieces of baggage and they helped us navigate the airline (on the weekend and off hours.) When I broke my arm, they told me where the clinic was once I got off the ferry. This was critical! Finally, they still offered suggestions while we were on the trip. This wasn't we've got your money and we are done. I will definitely use Kimkim for future travel and highly recommend you give them a try.