Kimkim Trip Reviews

We had a fantastic time in Spain! Helena did an excellent job collaborating with us to ensure the trip suited our trip preferences, including everything from type of activities to hotel accommodations to pace of travel and beyond. She was highly responsive both during the planning process and the actual trip itself. In particular, we appreciated how flexible she was, especially when real-time challenges came up such as us getting lost and arriving late to several tours or missing our private transfer to certain locations. Her quick thinking and bias for action helped resolve these hiccups quickly, which we really appreciated. We also liked that she gave us sufficient free time throughout the trip to explore in a more unstructured way, and there were plenty of suggestions on fun attractions to visit, restaurants to eat at, and night life to check out that enriched our experience. Overall, we enjoyed collaborating with Helena and would recommend her to anyone looking to travel to Spain!

My husband and I took a trip to Greece, and though our coordinator was given a limited amount of time to plan the trip, Thanos did an incredible job! Not only was he knowledgeable and accommodating, he created a trip that was exceptionally well balanced between our interests.

Thanos met us when we arrived in Athens, taking us to a small local café in Plaka where we were able to watch the sunset over the temple of Hephaestus. We were able to discuss the finer points of our trip over coffee and he was able to give us good guidance on each of the steps in our journey. He even walked us to the Thesi on theater that evening.

We spent time in Athens, Paris, Naxos, and Santorini. Each of the guides that he had chosen for individual experiences were passionate about sharing the history, culture, or food of the region. We had an excellent time on each of the excursions

Adventures included;
- An evening at Thission Cinema, open since 1933, an outdoor theater with a beautiful view of the acropolis in the background
– acropolis and food tour in Athens. Our guide Rhea, was kind, and passionate about the history of Athens and the Acropolis.
- several self-guided days, where we took tours out to Delphi , or sought out our own adventures with guidance from Thanos
– Scuba diving in Paros, with ample time to explore beaches, small towns, historical sites,
- Catamaran tour and water sports
- Santorini: exploring local festivals, the prehistoric archeological site at Akrotiri, winery tour, and hiking the Caldera

We couldn’t have imagined a better adventure. Thanos was sure to check in on us at each stop, and had organized beautiful accommodations and low stress transitions from each location to the next. we were truly thankful for the balance between time to relax, and a wide variety of new experiences.

Activity Review

Scuba diving in Paros

Paros

X-ta-sea diving was absolutely amazing to dive with. Everyone in the group was professional and helpful when we had our dives. Vagilis and Yani did an excellent job keeping us comfortable and ensuring we were safe while having a fantastic experience. Additionally Arete helped Laila navigate her first time in the water and ensured she felt comfortable navigating her diving equipment and taking her first few breaths. Laila loved the dive, and is very interested in certifying now because of our experience!

Quality of Experience

Guides, Drivers and Staff

Transport

Alvaro and Daniela were absolutely amazing to work with and helped so much in planning our trip. They knew the places to stay and where to go and made sure to find a way to add the places I really wanted to see in Galapagos. Even when we got sick they were there with info on local pharmacies and any info we could ask for! It was so nice having someone(s) there during our trip to answer any pop up questions we had as well. It went flawlessly and was even more amazing than we could have even imagined. Well done!

Hotel Reviews

La Isla Hotel

Puerto Ayora

Great location and beautiful view and rooms

Authenticity & Character

Location

Staff

Cleanliness & Comfort

M/Y Solaris

Perfection! Loved the staff and the itinerary

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Las Plazas

Quito

Location was perfection and staff were so loving and nice

Authenticity & Character

Location

Right in the plaza

Staff

Sooooo nice

Wyndham Quito Airport

Quito

Insanely easy to get to and super nice if you have a late or early flight.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Kicker Rock: A Snorkeling Adventure

Isla San Cristóbal

Martin was an awesome guide and the whole tour was awesome. Sooooo many sea lions and kicker rock we saw hammerheads! He was super intuitive and really tried to find us them even though we were snorkeling, it def paid off!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island

Puerto Ayora

North Seymour island was cool and the guide was awesome too - Andreas. I’m not big into birds but thought the island was so cool and the babies were so cute!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Embracing Nature: Discovering Wildlife on Española Island

Isla San Cristóbal

Carlos was awesome! So much info and great time with the people on the boat, crew of boat and naturalist

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Wildlife Encountering at Lobos Island

Galapagos Islands

Great guide (Paulina I believe) and a ton of fun

Quality of Experience

Oh

Food

Guides, Drivers and Staff

Transport

Welcome to San Cristóbal Island! Visit the Interpretation Center, Tijeretas Hill, or La Lobería

Galapagos Islands

Great time with our guide Patricio! He was just as cool as the places we visited

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Kayaking Adventure in Tortuga Bay & Afternoon Bay Tour of Santa Cruz Island

Puerto Ayora

Great tour, our guide was wonderful

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Journey to the Santa Cruz Highlands: Witnessing Giant Tortoises in Their Natural Habitat

Galapagos Islands

Loved our guide Dario, super cool tunnel and tortoises and food were awesome

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Colonial Quito City Tour & Mitad del Mundo - Middle of the World- Transfer Airport

Quito

Loved our guide Leo. 5 stars

Quality of Experience

Food

Guides, Drivers and Staff

Transport

I’m not someone to write reviews on a regular basis and I save them for services that truly deserve them.

In this case this review won’t do justice to how phenomenal the experience has been from our trip and that truly is because of Lacey who arranged our whole entire itinerary.

Lacey fully understands the term going above and beyond! From the get go she listened to what we wanted to do and made any amendments that we requested when it came to accommodations and excursions.

Importantly she was prompt with communication which gave a sense of security we were in good hands.

During our trip she maintained constant contact and checking in with us to make sure everything was going accordingly.

Her team that she works with as guides were just incredible. Tommy, Lily, Sy and Pom deserve immense praise based on their knowledge and the fashion in which they show you around all the glorious places within Vietnam and Thailand!

This is the second time we’ve used KimKim to book a trip and we will continue to use them for all our upcoming travel plans and adventure.

All I can say is a sincere “thank you” to Lacey and hope that two things happen from this review..

1. Lacey is happy with this review because she thoroughly deserves it
2. Anyone who reads this reaches out to Lacey to have her book their trip for that part of the world and have us much fun as we did!

Anna was wonderful. All the bookings were great. We loved all the hotels and activities we did. Thanks so much for a wonderful vacation!

Activity Review

Private Husky Camp

Odda

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Anna was fabulous for us! She planned an amazing trip for our larger family to Norway, and we made some great memories! Thanks for all your help!

Our guide in and around Quito, Sebastian Carrera, was spectacular.
Our guide in the Galapagos, Vivianna, was good, just not the enthusiasm of Sebastian.
Our guide in the Napo Cultural Center, Sergio, a/k/a, Tyson, was another outstanding guide.

Hotel Reviews

Napo Cultural Center

Quito

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Galapagos Suites

Puerto Ayora

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hacienda Pinsaqui

Otavalo

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Casa de Vista Alta

Mindo

The setting of this Casa is absolutely incredible. Our room was large and comfortable. The meals were excellent.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Ikala Quito Hotel

Quito

The hotel was fine, just nothing stellar to recommend. Their breakfast was good.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Sacred Wayusa Ritual, Goodbye and return to the City (Yaku Kausay Experience)

Yasuni National Park

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Indigenous community - Mama Cuna Path

Yasuni National Park

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Napo Cultural Center experience

Yasuni National Park

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Quito - Coca - Napo Cultural Center

Ecuador

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Cycling at Cerro Mesa Reserve & Kayaking at Garrapatero Beach

Galapagos Islands

The cycling was fun but not long enough. The wasn't anyone at the beech to let us kayak so we didn't.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island

Puerto Ayora

Took the day off so didn't participate.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Discover Pinzon Island & La Fé

Puerto Ayora

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Welcome to Santa Cruz Island: Highlands & Charles Darwin Research Station

Puerto Ayora

Quality of Experience

Food

Guides, Drivers and Staff

Transport

The Adventure Continues - Hiking Day at Cotopaxi National Park, departing from Quito

Ecuador

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Teleferico - Quito City Tour

Quito

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Cuicocha Lagoon Hike & Otavalo Market & Quito

Ecuador

Quality of Experience

Guides, Drivers and Staff

Transport

Mindo Cloud Forest & Otavalo

Mindo

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Mitad del Mundo - Mindo

Ecuador

Sort of hokey. Not worth the stop.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

From beginning to end our trip to Greece was perfect. Tasos, KimKim, Travel 12, were all so helpful.

Tasos, from day one was extremely easy to work with and responsive . The itinerary he created for a family of five (2 adults, 18, 14 and 7 year old) was PERFECT!!! Hotels, restaurants, excursions, all the people we interacted with.

Athens, hustle, bustle and history.
Naxos, relaxing, beautiful beaches and memorable cooking class.
Santorini, views, water, boat, volcano and sunsets.

We could not ask for anything more.
We can’t wait to go back.

Thank you Tasos and KimKim!

Hotel Reviews

Afroditi Venus Beach Hotel & Spa Santorini

Santorini

Great location!

Authenticity & Character

Lobby should be updated.

Location

Staff

Front desk could be more welcoming. Staff could improve their attire, matching outfits.

Cleanliness & Comfort

Galaxy Hotel Naxos

Naxos

Hotel staff was perfect. Friendly, helpful and extremely caring. Enjoyed the views from our deck. Breakfast had tons to offer. Pool was relaxing. The hotel was so pretty and peaceful and a 30 second walk to the beach. Couldn’t ask for anything more. The 5 of us would go back (2 adults, 3 kids)

Authenticity & Character

Pretty grounds and. Holdings.

Location

Right near the beach and restaurants.

Staff

Extremely helpful front desk and bartenders at the pool.

Cleanliness & Comfort

NLH Monastiraki

Athens

Great location, near everything; sites and restaurants, subway. Rooftop bar was fantastic. Service and rooms great. Wonderful breakfast.

Authenticity & Character

Location

Near everything.

Staff

Cleanliness & Comfort

Activity Reviews

Private Oia Walking Tour

Santorini

This is the only way to see Oia and you must do it with Vasila. He was so knowledgeable and knew exactly where to bring us. The quiet alleys to the best spots for views and pictures. He shared so much about history of Greece and Santorini. It was a perfect experience!

Quality of Experience

Guides, Drivers and Staff

Transport

Caldera Cruise & Volcano Visit

Santorini

Great fun. The boat, the hike up the volcano, the views, swimming in the beautiful sea to cool off. The amazing dinner and drinks, all capped off with an amazing sunset!

Quality of Experience

Sites, boat, staff

Food

Delicious!

Guides, Drivers and Staff

All so friendly!

Transport

Cooking Class in Naxos Villages

Naxos

This was the highlight of our family trip. You could not ask for anything more from the mom and daughter team. The were so welcoming into their beautiful home. A traditional home in a quaint village. The class was so enjoyable, fun, memorable, perfect! While the food was cooking we were able to walk around the village and enjoy the views and olive oil tasting. What we cooked was soooooo good. When we go back to Naxos we will go again!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Local Dinner in Naxos

Naxos

Delicious dinner and experience. Location was perfect.

Quality of Experience

Food

Chef is a genius.

Explore the Smart Home of Ancient Greeks

Athens

Fantastic museum. The 5 of us loved the experience and private tour (2 adults, 3kids).

Quality of Experience

Guides, Drivers and Staff

Acropolis Afternoon Tour

Athens

Our tour guide was so friendly and knowledgeable. If we didn’t have her we would be lost. The pace and information was spot on.

Quality of Experience

Guides, Drivers and Staff

Guide was perfect!

This was our first time working with KimKim and it was a great experience working with Eric. He helped book hotels, car, and tours in Iceland that met our interests, time frame, and budget. We really enjoyed several of the hikes and activities that he recommended/booked for us (Glymur waterfall - awesome!, Reykjadalur hike with hot springs, and the Hjorleifshofdi Cape + Cave). We also really loved the Puffin tour at Ingolfshofdi cape - such a great experience with a small family business. I would use KimKim again!

Hotel Reviews

Fosshotel Baron

Reykjavík

The room is really small/tight. There were stains on the carpet and sheets. The shower is super small too.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Stracta Apartments Orustustaðir

Kirkjubæjarklaustur

Very out of the way (15 min drive each way down a gravel road). This may be a pro for some people, but we didn't need to be that isolated. Also, there is no included breakfast, but there is a lovely kitchenette. The view is nice too!

Authenticity & Character

Location

Cleanliness & Comfort

Hotel Búrfell

Vik

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Stracta Hotel

Hella

Authenticity & Character

Location

Staff

Cleanliness & Comfort

B59 Hotel

Borgarnes

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Jokulsarlon glacier lagoon Zodiac boat tour

Iceland

Fun to be on the lagoon! We saw a couple seals too.

Quality of Experience

Guides, Drivers and Staff

Transport

Puffin watching tour at the Ingolfshofdi cape

Iceland

Great tour! So many puffins! We appreciated the cool wagon ride and supporting a small family-owned business.

Quality of Experience

Guides, Drivers and Staff

Transport

Katla Ice Cave Superjeep tour

Iceland

Overall a super cool cave. I appreciated the drive out their and our driver/DJ's musical education about Icelandic music.

Quality of Experience

Guides, Drivers and Staff

Transport

Solheimajokull Glacier Hike

Iceland

Overall great experience!

Quality of Experience

Guides, Drivers and Staff

What a perfect family vacation! Liz planned a wonderful trip that enabled us to experience the best of Australia and New Zealand. She was very responsive and worked well with us to put together a memorable trip for all!

Vickie, was just great! She listening to our requirements and suggested activities that best suited each traveler. We had an amazing time and special thanks goes to Vickie for booking us in to our activities at just the right times so we kept missing the rush of people, which was a big concern for my family trip. Thanks so much!

Just returned from an amazing trip to Greece, organized through Kimkim with assistance from Eleni and Afroditi. The team put together a wonderful itinerary customized to our interests. Everything on our itinerary was wonderful, and all of the logistics were smooth, making the trip so much easier and less stressful than if we arranged everything ourselves. The accomodations were beautiful, too..., like the hotel in Santorini with the infiniti pool looking out into the Aegean, or the boutique hotel in Chania in a historical old buiding... every accommodation was exceptional.

In particular, the service from Afroditi was beyond amazing. We ended up experiencing some bad luck on our trip, with a heat wave so intense that major tourist attractions were closed mid-day due to safety concerns, along with our daughter getting sick. Afroditi was so responsive in real time providing us with alternatives (like extra beach days to get out of the heat). Additionally, at one point we boarded the WRONG FERRY which took us to the wrong island. This was completely our fault by the way, the logistics and instructions from the team at Kimkim were spot on... While we were stuck on the wrong ferry, Afroditi made alternate arrangements so we had transportation and accommodations when we arrived, along with transportation back to the correct island so we could resume our itinerary. Since we had no wifi on the ferry, I don't know what we would have done without Afroditi's help in that situation. It was so incredibly reassuring to know that when something went wrong, that we had an expert and an advocate there ready to help us out!

I absolutely would not hesitate to use Kimkim again for any and all future trips. THANK YOU SO MUCH!

Hotel Reviews

Domus Renier Boutique Hotel

Chania, Crete

I cannot say enough great things about this hotel. Beautiful rooms, amazing location, incredible breakfasts, and wonderful service!!

Metropole Urban Hotel

Iraklio

Cresanto Luxury Suites

Santorini

Quiet location on the "other" side of the island, with lovely views of the ocean, a great pool area, and amazing breakfasts, but just a 5 minute walk to jaw dropping views. Great service too!

NLH Monastiraki

Athens

Holiday Inn Athens - Airport

Athens

Activity Reviews

Knossos Palace, Private Guided Tour

Heraklion

Fascinating history, wonderful tour guide!!

⛵ Sunset Sailing Tour & BBQ on a luxury catamaran

Santorini

One of the highlights of our trip!

Sunset Hiking at the Edge of Caldera

Santorini

Beautiful views along a 7 mile hike.

Acropolis, Private Guided Tour

Athens

Wonderful tour guide that helped us navigate the crowds, and provided a much more meaningful experience with so much history!

With our travel planner Deb Smook's impeccable guidance and insight, we had a truly remarkable, custom trip in June, 2023. Deb really heard and understood what I had envisioned for this trip for our family of four and she expertly curated a memorable and impactful adventure, far exceeding my wildest expectations. Our favorite experience was the photo Safari at the Pangolin Lodge. Deb and her support staff were 'with us' behind the scenes every single step of the way, allowing us to travel comfortably and securely thru South Africa, Botswana, Zambia and Zimbabwe.

We love to travel around and book different excursions, hikes , cooking classes, wine tours etc. I will NEVER plan that type of vacation by myself again. Especially when spending time and money, being connected with great hotels, knowing that sites are closed when we thought we could see them, getting us tickets and wonderful guides , rewriting our itinerary based on what we would like to do, saying something if what we thought was managable would not be......JUST an amazing service. From now on we won't plan without KimKIM.

Activity Review

San Sebastian cooking class

San Sebastián

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Our trip to Athens, Naxos, and Santorini was incredible! Angela and her team were prompt and any hiccup was handled immediately. Angela was available any time day or night for questions. The hotels are tours she picked were perfect for our family and the schedule was adventurous and so fun!

Hotel Reviews

Horizon Aeifos Suites Oia

Santorini

Absolutely amazing location and views but the cave room was dark and hot. Also the stairs are…pretty deadly. Not good for anyone old or even slightly disabled or injured.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Castle Mansions

Naxos

Incredible location and adorable apartment. Separate rooms for families. Great service and just perfect!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

V36 Suites Athens

Athens

Fantastic location, good service. A bit small and the bathroom was tiny. Nice large patio.

Authenticity & Character

Location

Location was perfect - lots of good restaurants close by.

Staff

Prompt and responsive.

Cleanliness & Comfort

Room was clean!

Activity Reviews

Cooking, Hiking, Snorkeling in Santorini! 2023

Santorini

So cool to Learn about Santorini and then cook local food with an actual Greek grandma!

Quality of Experience

Guides, Drivers and Staff

Transport

HS Catamaran Sunset Cruise MD

Santorini

Super cool experience with awesome staff!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Full Day Boat Tour Unique Sailing Experience to Agistri Moni Aegina with round transfers

Greece

It was fun and a nice way to See more of Greece.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Young Heroes: a Family Mythology Tour

Athens

My teen boys who usually loathe tours LOVED this one. It was informative and fun and super interesting!

Quality of Experience

Guides, Drivers and Staff

Transport

Our entire trip was truly wonderful. We loved the specialized and personal touch of our local Slovenia guide.

Ilyace our guide was great! We felt so comfortable knowing he was always there for us with advice and local knowledge. We had two local guides while in Morocco for tours. Henan in Marrakech was so knowledgeable and easy to schedule however we wanted our tour to go. She led our food tour (and had such wonderful relationships with the vendors) as well as our walking tour of marrakech the next day. We had another gentlemen in Fes (sorry I am losing his name currently) who was great. I think the nature of that day was a little "sales" driven so while we enjoyed it we did feel a little pushed on purchases. We probably would have eliminated Casablanca (although the mosque was beautiful) and preferred to stay in Rabat or maybe the first night in Tangiers. All of the riads were unique, comfortable and hospitable and we would not have found these on our own. These really made the time in Morocco extra special. The hot air balloon add on was a must do and it happened to fall on our son's birthday so it was an extra special surprise for him. We just loved our time in Morocco and Kim Kim made it super easy to enjoy.

Hotel Reviews

Riad Le Pèlerin

Marrakech

Such a special place led by such hospitable staff. We stayed here on my son's birthday and after a very early morning hot air ballooning followed by a city tour and then camel ride we were happy to enjoy dinner at the riad. Everything was absolutely delicious and they even arranged to have a birthday cake for my son at the end of the meal.

Authenticity & Character

Location

Again, some walking but flat.

Staff

Cleanliness & Comfort

Sofitel Casablanca Tour Blanche

Casablanca

Just kind of an outdated property. Staff was just okay. Some fixtures in rooms didn't work.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Riad Fès - Relais & Châteaux

Fès

Amazing palace. The finest of details. What it lacked in views from the rooms it made up for in extra luxuries of amenities. Rooftop bar was lovely. Dinner service was expensive but expected in a hotel of this calibur.

Authenticity & Character

Location

In the old city. Again a walk but easier.

Staff

Cleanliness & Comfort

Lina Ryad & Spa

Chefchaouen

Wonderful staff. Breakfast was delicious.

Authenticity & Character

Location

It is a walk with a lot of hills and stairs but if you can do it then it is completely worth it for the views!

Staff

Cleanliness & Comfort

Activity Reviews

Camel Riding in Marrakech Palm Grove

Marrakesh

Quality of Experience

Guides, Drivers and Staff

Transport

Half-Day Guided Tour of Marrakech

Marrakesh

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Sunrise Hot Air Balloon Ride in Marrakech

Marrakesh

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Marrakech Evening Food Tour

Marrakesh

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Dine with a Local Family

Morocco

This was a really special night. The family was lovely. The food was great. It was wonderful to keep our driver with us to aid in communication.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

The transport everywhere was so challenging for the driver and he never failed to amaze us with his skills and know how!

Guided Tour of Fez Medina

Fes

Definitely saw a lot of things and enjoyed immensely. Just a little pushy on the sales by both our guide and merchants. The luncheon restaurant was amazing this day but it ended up being the exact same food that we would later enjoy with our host family. So maybe just a little communication to differentiate a little.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes

Morocco

Definitely pay to have the tour guide walk with you or it will not mean anything to you.

Quality of Experience

Guides, Drivers and Staff

Transport

At very short notice Margarita helped me plan an unforgettable intensive one week trip with key highlights including a street-art tour in Bogotá, hiking in the Cocora Valley, immersion in the coffee production process, and a guided visit to Comuna 13 in Medellín. The travel arrangements, local guides and drivers were all excellent. I would definitely recommend Margarita and her team.

The knowledge, helpfulness, responsiveness and flexibility the team showed was extraordinary. We had to reschedule and redesign our trip a year late. At the last minute we made changes due to a sick member of our group. They took it all in stride. Highly recommend.

On a previous trip, we had a great experience with kimkim, but our Italy trip was frustrating. Ariana was a high pressure sales person pushing us to book now or nothing will be available. I booked and then realized that we were being grossly overcharged for the trip. I complained and we received a partial refund. Even with the refund, the value of the trip was less than what I would have expected for what we paid.

In the planning process, I inquired about using points to book our hotel rooms and was told this would not be a problem and I booked our Sorrento hotel with points. I later inquired about doing the same for Naples and was told it would not be possible and they usually don’t allow this at all.

Our trip to Pompeii and Vesuvius was originally planned to be a small group boat tour with wine tasting and lunch included. 2-3 weeks after booking the trip, Arianna told us the boat trip was sold out. We were booked on a large tour buss, no lunch, no guide at Vesuvius. I would have never signed up for a large group tour.

While we had transfers booked to/from airport, train, ferry. Our tours did not include pickup/drop off at the hotel. This was a surprise and disappointment.

Hotel Review

Rinuccini Relais Hotel

Naples

When we arrived at the exterior door for this hotel my heart sank. The rusty and graffiti covered entrance to the palazzo is not inviting and looks like the hotel should be a dump. Fortunately the hotel itself is charming, spacious, and clean.

Authenticity & Character

Charming

Location

This was a little far from our tours and the sea.

Staff

Amazing customer service

Cleanliness & Comfort

Activity Reviews

Naples Pizza Tour

Italy

Nice tour but more food than expected!

Quality of Experience

Guides, Drivers and Staff

Amalfi coast boat tour from Sorrento (Amalfi & Positano)

Italy

A must of visiting the area.

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Tour to Pompeii and Vesuvius from Sorrento

Italy

This was a large group tour on a tour bus. Pompeii was nice but no guide to tell anything about Vesuvius.

Quality of Experience

Smaller group, or private guide. No bathrooms available at Vesuvius

Guides, Drivers and Staff

Transport

Large tour bus

Private Walking Tour of Naples*

Italy

Quality of Experience

Guides, Drivers and Staff

Very knowledgeable guide