Kimkim Trip Reviews

4.8
Based on 14,302 ratings
Read 14,302 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

This was our first trip to Portugal, so we wa...
Portugal | May 12 - May 23, 2024

Jackie
Jackie G.
Dallas, TX | Reviewed on Nov 07, 2024
This was our first trip to Portugal, so we wanted to book with a local. Overall, we were very happy with our specialist Bea who was super friendly and helpful. She booked us an amazing trip with some fantastic highlights, with only a few disappointments. First to give a shout-out to the driver she arranged for us to pick us up from the airport in Lisbon and take us to and from Lagos. His name was Nuno and he was the best! We really enjoyed talking with him and though he wasn’t a tour guide... Read more

This was our first trip to Portugal, so we wanted to book with a local. Overall, we were very happy with our specialist Bea who was super friendly and helpful. She booked us an amazing trip with some fantastic highlights, with only a few disappointments. First to give a shout-out to the driver she arranged for us to pick us up from the airport in Lisbon and take us to and from Lagos. His name was Nuno and he was the best! We really enjoyed talking with him and though he wasn’t a tour guide per we, he explained so many neat things! He showed us the cork trees, for example, even stopping so we could see them up close! We felt like VIPs riding in his nice van and he was always dressed to the T. The best surprise was when we got back to Lisbon, he arranged for us to skip the line for pastries at Pasteis de Belem because he stopped the van, ran in and grabbed ours hot and fresh! Such a treat! Our few days in Lagos was nice, but we both agreed we wouldn’t return. The four wheel drive tour was in an old beat up Toyota driven by a fellow who was mainly interested in stopping along the way for smoke breaks. We did enjoy our city guides of Lisbon, both tour guides we had were great! We learned so much. Another amazing day was the trip to Sinatra to tour the palaces. Our guide was another wonderful guide Nuno who also was the photographer who took all of the postcards sold in the palace! He gave us a set of them too! He took us on a secret hike to get a magnificent view of the palace! Such a cool experience! Finally, we flew to Sau Miguel in the Azores for a magnificent week. It truly is one of the most beautiful islands I have ever seen! We enjoyed hiking the Sete Cidades, driving to Furnas to visit the natural Hot Springs, visiting the Gorreana Tea factory, and mostly just grabbing some bread and cheese and hitting the road for the next most scenic picnic spot! Our hotel, Hotel Marina Atlantico, was a big disappointment. It was quite dated, and the staff was very rude to us on several occasions. Our key didn’t work on more than one occasion, and we would have to go back downstairs to get a new one. We were told upon check in that there was no parking available except in the second garage over, so we had to walk out of the parking garage to the street to get back to the hotel. This was unacceptable arrangement and we found out later there were plenty of parking spots! Regardless, we enjoyed the island but would not stay there ever again. Thanks to Bea for this truly memorable trip!

Hotel Reviews
Vivenda Miranda
Lagos

Nice room, beautiful grounds and views! Sunsets were amazing. The breakfast was delicious. A nice stay.

Authenticity & Character
Quaint and unique
Location
Ocean views
Staff
Very welcoming
Cleanliness & Comfort
Rooms were a tad dated feeling, halls were dark and musty
Martinhal Lisbon Chiado
Lisbon

Personal care and detail extraordinare! The staff went out of their way to make us feel welcome and comfortable. Rooms were above and beyond our expectations! They had every amenity you might possibly need. Especially if you’re traveling with kids, which we weren’t.

Authenticity & Character
Nice views of old Lisbon and quaint buildings.
Location
Convenient and safe
Staff
Super friendly and attentive.
Cleanliness & Comfort
Wonderful stay! Loved it!
Hotel Marina Atlântico
Ponta Delgada, São Miguel

Dated room, dated building, old and tired looking. Rude staff. Would have left if we could.

Authenticity & Character
Update! Remodel! Better parking!
Location
Nicer view than the waterfront area that looked old and rundown.
Staff
Retrain and rehire the rude staff members all seemed unhappy and angry! Front desk.
Cleanliness & Comfort
Floors replaced, fix the parking
Activity Reviews
Catamaran Excursion to Benagil Caves & Carvoeiro Beach
Catamaran Excursion to Benagil Caves & Carvoeiro Beach
Portugal

Change the description of this please! As a catamaran lover, we were extremely disappointed to find that our “sailing” trip was in truth, riding on a packed rubber Zodiak! Passengers were packed neck to neck straddling the center like a pony! Again, not at all what we were expecting. The cave tour itself was neat, but the rough bouncy ride there was anything but.

Quality of Experience
Actually provide a catamaran? Not a dinghy!
Guides, Drivers and Staff
Narrative and friendly
Transport
The boat!
4X4 Algarve Sunset Experience
4X4 Algarve Sunset Experience
Portugal

Unfortunately this was a disappointing experience. The guide was late picking us up, and he arrived in a very old Toyota 4 x 4 that was already full of people. Two ladies were seated in the back cargo area! The driver and several other passengers were smokers who made a point to stop along the way for smoke breaks, I kid you not. All the while we are driving toward the lookout point for the sunset, it is getting later and closer to sunset. The driver ended up rushing to arrive in time before sunset! The views were beautiful though!

Quality of Experience
Different car and driver
Guides, Drivers and Staff
One who shows interest in something besides his next smoke
Transport
A newer vehicle with fewer passengers
Get to Know Lisbon with a Local
Get to Know Lisbon with a Local
Lisbon

This personal guide tour was very enjoyable from start to finish! Our guide was so informative and interesting, and interactive that it made the tour more memorable. He told us so many interesting facts and stories (even personal ones from his family) that made our understanding of the history of Lisbon come alive. We highly recommend!

Quality of Experience
The history came alive
Guides, Drivers and Staff
His knowledge and expertise
Transport
Walking! Haha we got our steps in!
 Lisbon Roots, Food & Cultural Walk
Lisbon Roots, Food & Cultural Walk
Portugal

This was really a fun experience! Another way to learn more about the history and culture! Had to be brave to try certain things (bacalau!) but we were there for the pasteis de de Nata!

Quality of Experience
So fun to try different food and drink
Food
I mean, does anyone really like bacalau? 😅
Guides, Drivers and Staff
He was a standout!
Transport
Walking! Great exercise, best way to see the city
Sintra Heritage Hike: Hidden Secrets
Sintra Heritage Hike: Hidden Secrets
Portugal

This was one of our favorite days of our vacation! Our guide, Nuno, made the trip. He was a genuinely nice and kind guy who made us feel special! From stopping by a local pastry shop on the way, to taking us on a secret hike to get a fantastic view of Pena Palace, he was the best! As a photographer, he even took a number of photos of us all day that he shared. He prepared us a picnic lunch to cap off the most memorable day!

Quality of Experience
Beautiful views and day!
Guides, Drivers and Staff
Nuno is the best!
Transport
Nuno picked us up at our Lisbon hotel!
Dinner with Locals at a Local Home
Dinner with Locals at a Local Home
Lisbon

As introverts, my husband and I were a bit apprehensive about doing this. But we are so glad we did! Thanks to Bea for the suggestion! The hosts Sofia and Carlos made us feel so welcomed in their home! They are genuinely kind and gracious hosts! Carlos cooked chorizo over a flame which was an experience in itself! Sofia is an excellent cook, and made a delicious cuttlefish stew that she and Carlos had caught themselves! The dessert was incredible too—a cap to a wonderful evening.

Quality of Experience
The hosts!
Food
All of it!
Guides, Drivers and Staff
Sofia and Carlos 👍🏻
Transport
We had to take a taxi on our own,
Local specialist: Beatriz De Pablo Rocha
Beatriz
Beatriz De Pablo Rocha
Local specialist in Madrid | Replied on Nov 14, 2024

Hi Jackie! Thank you so much for your super detailed feedback! Definitely really helpful for us to keep improiving in the future :) I'm so glad you enjoyed your time discovering Portugal and the Azores with your guides and drivers. It's been a pleasure to work with you on this trip! Best regards, Bea.

Portugal: Lisbon, Porto, & Evora
Portugal | Oct 28 - Nov 4, 2024

Victoria
Victoria W.
Ashburn, VA | Reviewed on Nov 07, 2024
When we arrived in Lisbon, we went on a tour with Mariana and she was amazing and knowledgeable. She had map references for the kids and I to see/visualize and even sent us on a scavenger hunt (which I am sad to report that we were the 1% of her groups that were unable to complete the mission; we got a little lost). On our Sintra Heritage Hike, Feliz told us remarkable stories, showed us where the Queen's throne was (the view was one of my favorites), took great pictures of/for us, and... Read more

When we arrived in Lisbon, we went on a tour with Mariana and she was amazing and knowledgeable. She had map references for the kids and I to see/visualize and even sent us on a scavenger hunt (which I am sad to report that we were the 1% of her groups that were unable to complete the mission; we got a little lost).

On our Sintra Heritage Hike, Feliz told us remarkable stories, showed us where the Queen's throne was (the view was one of my favorites), took great pictures of/for us, and provided a wonderful picnic!

The train ride from Lisbon to Porto was easy and enjoyable and from there, we went on a food tour that also took us through the Mercado de Bolhao. Our tour guide (I forgot her name, but she was wonderful!) was prepared and considered for substitutions for the kids, such as fresh fruit juice in place of wine. In the evening, we took a private tuk tuk tour with Bonito who had a wealth of knowledge of Porto and showed us all over including the fishing village.

We went on a hiking excursion with Petito to Peneda-Geres National Park and he was patient and full of stories. The traditional lunch in the village restaurant was abundant and delicious and the kids had an exciting time seeing the cows, sheep, and dogs!

The next day, we went off to Evora with Diogo, who drove us for the 4-hour ride. He provided us with lots of information regarding landmarks and was a safe and courteous driver. Once we arrived in Evora, we met up with Joao for a tour of the city which also included one of our favorites, the Chapel of Bones. We also got to witness the freshmen initiation of the uniforms which is an annual tradition. The next day, we met up with Joao again for a delicious tasting tour of pastries, olive oil, and wine. And, of course, we ended the tour with a bifana (Portuguese pork sandwich). Joao never made us feel like we were on scheduled time and told us lots of stories and antidotes to tie everything to the richness of the culture and history of Evora.

Later in the afternoon, Paulo picked us up with a driver and took us on an Evora Cork and castle tour. We are now cork experts and I think would make Paulo proud of our knowledge of cork.

The day before we departed Portugal, Diogo picked us up again and asked if were on a schedule, which we were not. It was our only free day without any tours or schedules, and he asked if were interested in seeing a private zoo. Of course, the answer was “Yes!” so he took us to a private zoo, which sells cheese, bought us animal feed and walked us around the zoo. At no point did he ever make us feel rushed or that he was on the clock. And his stories never ceased to amaze.

A big thank you to Helena, from KimKim, on collaborating with us to plan the perfect itinerary and to leave a memorable impression of Portugal that will be remembered for years to come! I highly recommend KimKim, Helena, in addition to all our special guides, Mariana, Feliz, Petito, Diogo, Joao, and Paulo. Without them, this would not have been the same perfect experience.

Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Nov 11, 2024

Hi Victoria,

Thank you so much for your thoughtful review!

I am thrilled to hear that you and your family enjoyed every part of your journey through Portugal.
It sounds like each guide made your experience truly special, sharing their knowledge and passion in ways that brought Portugal’s history and culture to life for you and your daughters.

It was a pleasure to create this itinerary together, and I am grateful for your kind recommendation. Wishing you many more memorable travels, and I would love to plan another adventure for your family in the future!

Warmest regards,
Helena

Glen was amazing for our London tour. He was ...
England | Oct 29 - Nov 5, 2024

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Elaine R.
Denver, CO | Reviewed on Nov 07, 2024
Glen was amazing for our London tour. He was very knowable on all the sites. He was able to work in some stops we requested. Our accommodations at the Henri were great. Our second guide Tanya was great. We drove a lot to different sites. She was also knowledgeable of the places we visited. We didn’t like The Pig. Our room was four flights of stairs and very dark. The room was very small and also dark. We changed hotels to the Falstaff it was great. Our last 2 nights were at hotel The Star. It... Read more

Glen was amazing for our London tour. He was very knowable on all the sites. He was able to work in some stops we requested. Our accommodations at the Henri were great. Our second guide Tanya was great. We drove a lot to different sites. She was also knowledgeable of the places we visited. We didn’t like The Pig. Our room was four flights of stairs and very dark. The room was very small and also dark. We changed hotels to the Falstaff it was great. Our last 2 nights were at hotel The Star. It was very nice most of the restaurants were good. We would of liked a little time to site see shops were we stopped. As it was time change it dark at 4ish we didn’t like going out after dark. Transportation to and from the airport was fine.

Local specialist: Eleanor Whitticombe
Eleanor
Eleanor Whitticombe
Local specialist in Pembrokeshire, Wales | Replied on Nov 18, 2024
Hi Elaine, Thank you so much for taking the time to provide feedback on your trip. It is great to hear that you enjoyed your time with both guides. We were sorry to hear of your experience at your second hotel, so that is good to hear the alternative hotel we changed you to for the second night here worked well. It was such a pleasure working with you all to create this journey and I hope we may get the opportunity to do so again in the future. If you ever fancy exploring more of the UK,... Read more

Hi Elaine,

Thank you so much for taking the time to provide feedback on your trip. It is great to hear that you enjoyed your time with both guides. We were sorry to hear of your experience at your second hotel, so that is good to hear the alternative hotel we changed you to for the second night here worked well.

It was such a pleasure working with you all to create this journey and I hope we may get the opportunity to do so again in the future. If you ever fancy exploring more of the UK, Ireland or France please do get in touch as I would love to hear from you and together plan your next adventure.

Warm wishes,

Eleanor

Best Brazil Trip Ever
Brazil | Oct 26 - Nov 5, 2024

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Elaine P.
Bellingham, WA | Reviewed on Nov 07, 2024
We had a fantastic trip. Renata did an excellent job planning our Brazil trip which include visiting the Amazon, Iguazu Falls (both sides) and time in Rio. We loved our stay at Turtle Lodge in the Amazon and both our guides for Iguazu Falls and Rio were great. All our airport pick ups and drop offs went great as well. We hope to visit Brazil again. Thanks for a wonderful trip Read more

We had a fantastic trip. Renata did an excellent job planning our Brazil trip which include visiting the Amazon, Iguazu Falls (both sides) and time in Rio. We loved our stay at Turtle Lodge in the Amazon and both our guides for Iguazu Falls and Rio were great. All our airport pick ups and drop offs went great as well. We hope to visit Brazil again. Thanks for a wonderful trip

Hotel Reviews
Hotel Intercity Manaus
Manaus

The front staff were great, both friendly and informative. Rooms were comfortable, but a little rough in spots, such as cabinets in bathroom coming undone or the multiple mysterious stains on white wall that look like had not been cleaned for awhile.

Authenticity & Character
Location
Closer to main square
Staff
Cleanliness & Comfort
See above
Sanma Hotel Foz do Iguaçu
Foz do Iguaçu

Nice hotel. Breakfast was great. Pool fantastic. Really close to the Falls. Room a bit small for King size bed and AC blew annoyingly in our face throughout the night.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arena Leme Hotel
Rio de Janeiro

Great views of the beach.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Amazon Turtle Lodge

Great place to see Amazon. Staff were great our guide was super informative.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Transfer & immersion in the rainforest (Turtle Lodge - Day 1)
Transfer & immersion in the rainforest (Turtle Lodge - Day 1)
Brazil
Adventures in the Jungle Lodge (Turtle Lodge - Day 2)
Adventures in the Jungle Lodge (Turtle Lodge - Day 2)
Brazil
Food
Good, bit repetitive at times
Guides, Drivers and Staff
Transport
Bike & Hike on the Brazilian Side of the Falls and visit to the Bird Park
Bike & Hike on the Brazilian Side of the Falls and visit to the Bird Park
Foz do Iguaçu

Our Guide Orico was amazing. He was informative, friendly and dedicated. Orico goes out of his way for his tourists.

Quality of Experience
Guides, Drivers and Staff
Transport
Iguaçu Falls Hike on the Argentina Side & Gran Aventura Boat Tour
Iguaçu Falls Hike on the Argentina Side & Gran Aventura Boat Tour
Foz do Iguaçu
Day Tour of Sugarloaf Mountain (walking trail) and Christ the Redeemer Statue
Day Tour of Sugarloaf Mountain (walking trail) and Christ the Redeemer Statue
Rio de Janeiro

Edwin was a great tour guide. He took us all around Rio, while giving us both a history and culture lesson of Brazil.

Adventures in the Jungle Lodge (Turtle Lodge - Day 5) and Transfer to Manaus International Airport (MAO), Departure
Adventures in the Jungle Lodge (Turtle Lodge - Day 5) and Transfer to Manaus International Airport (MAO), Departure
Brazil
Adventures in the Jungle Lodge (Turtle Lodge - Day 3)
Adventures in the Jungle Lodge (Turtle Lodge - Day 3)
Brazil
Adventures in the Jungle Lodge (Turtle Lodge - Day 4 - 4NPackage)
Adventures in the Jungle Lodge (Turtle Lodge - Day 4 - 4NPackage)
Brazil
Local specialist: Renata Guglielmetti
Renata
Renata Guglielmetti
Local specialist in Brazil | Replied on Nov 08, 2024

Thank you so much for your kind words Elaine! We're thrilled to hear that you had a fantastic trip and enjoyed your time in Brazil. We're so glad you loved the Amazon, Iguazu Falls, and Rio. It’s wonderful to hear that Turtle Lodge was a highlight, and we’re happy that your guides and transfers went smoothly. We’d be delighted to welcome you back to Brazil whenever you’re ready for your next adventure! Thanks again for choosing us for your journey. Best, Renata

Morocco - a wonderful trip
Morocco | Oct 22 - Oct 30, 2024

mark
mark h.
United Kingdom | Reviewed on Nov 06, 2024
We had a fantastic time in Morocco, and it was made all the more enjoyable by our wonderful guide and driver Reda. He looked after my family which included my daughters ages 14 and 11 so well. A particular highlight was our stay at the Tiziri Camp in the dunes at Merzouga - we were lucky with the weather and saw sunsets and sunrises that I have not experienced anywhere else on the planet, not to mention the Milky Way at night. Quad biking was also a highlight for my daughters and Reda helped... Read more

We had a fantastic time in Morocco, and it was made all the more enjoyable by our wonderful guide and driver Reda. He looked after my family which included my daughters ages 14 and 11 so well. A particular highlight was our stay at the Tiziri Camp in the dunes at Merzouga - we were lucky with the weather and saw sunsets and sunrises that I have not experienced anywhere else on the planet, not to mention the Milky Way at night. Quad biking was also a highlight for my daughters and Reda helped us with the booking of this - he was also brilliant with any personal issues we had (a fight with a contact lens etc!).
Our visit to the Berbour camp was incredibly eye opening, and reminded us of the importance of water to us all. Youssef was our guide for this part of the adventure and we particularly enjoyed hunting for fossils with him (I think Youssef enjoyed this too!)
All in all a wonderful trip - make sure to ask for Reda when booking!

Hotel Review
Tiziri Luxury Camp
Merzouga

Just brilliant. Nothing is too much trouble for the guys running the camp. Everything was fantastic. The fresh lemon juice was unbelievable, and the campfire was adorable. The boss guy is incredibly knowledgeable and really interesting to talk to about Desert blues music and the history of the Berbour people.

Authenticity & Character
Location
Stunning
Staff
Can't speak highly enough of the team
Cleanliness & Comfort
Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Nov 07, 2024
Hi Mark, Thank you so much for sharing your wonderful experience with us! We're glad that your time in Morocco was so memorable and that Reda could make it even more enjoyable for you and your family. We’re happy to hear that your daughters loved the quad biking, and it’s great that Reda was there to handle every detail, even the little challenges along the way! Youssef will also be delighted to know how much you enjoyed your time with him at the Berber camp and fossil hunting. It’s those... Read more

Hi Mark,

Thank you so much for sharing your wonderful experience with us! We're glad that your time in Morocco was so memorable and that Reda could make it even more enjoyable for you and your family.

We’re happy to hear that your daughters loved the quad biking, and it’s great that Reda was there to handle every detail, even the little challenges along the way! Youssef will also be delighted to know how much you enjoyed your time with him at the Berber camp and fossil hunting. It’s those meaningful, hands-on experiences that make exploring Morocco so enriching.

Thank you again for the kind words, and we look forward to welcoming you back to Morocco for more adventures!

Best Wishes,
Ali

Great, but...
Costa Rica | Oct 19 - Oct 26, 2024

jim
jim r.
Flagami, FL | Reviewed on Nov 06, 2024
Alex is an amazing driver! Long rides went fast due to his knowledge and experiences in life. Some other things need improvement though. Accommodations were very good except at the Lapas Jungle Lodge. While the atmosphere was great, the rooms and meals were below average. Room had a hot water issue, hot tub was not hot and only 1 of 7 jets worked, ongoing construction, and staff morale seemed low. I would not use this hotel until the new ownership has finished refurbish. Most... Read more

Alex is an amazing driver! Long rides went fast due to his knowledge and experiences in life. Some other things need improvement though.

Accommodations were very good except at the Lapas Jungle Lodge. While the atmosphere was great, the rooms and meals were below average. Room had a hot water issue, hot tub was not hot and only 1 of 7 jets worked, ongoing construction, and staff morale seemed low. I would not use this hotel until the new ownership has finished refurbish.

Most excursions were awesome, but the descriptions could be better. Even their websites are pretty vague. The night walk was great but our guide was not engaging and seemed impatient. Same with the ATV guide. While nice people, it felt like they were just going through the motions.

The 2nd half of our itinerary was lacking in accurate (or at all) descriptions. We made it work, but wanted to bring it up for future guests.

Finally, Bryan's attention to detail needs improvement. He miscommunicated several times on, what I thought, were some pretty easy tasks. I'm sure it's a fast paced job, but this was the down season.

Overall we loved our trip but would not book through Serendipity again.

Hotel Reviews
Volcano Lodge, Hotel & Thermal Experience
San Carlos, Alajuela
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa Lapas Rainforest Eco-Resort
Tárcoles

They are in the middle of new ownership and they need to finish their construction before I would recommend. The grounds are great though!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Celeste Mountain Lodge
Bijagua

This is more like a B&B, but that is what's charming about it. Very clean and well maintained. The food is great, and an excellent value! We ate all but one of our meals there.

Authenticity & Character
Very relaxing atmosphere
Location
Don't miss out on their private hiking path, it was the highlight of our trip!
Staff
The staff seemed like family and all did a wonderful job.
Cleanliness & Comfort
Super clean and orderly. Quiet and relaxing, I recommend a fan if you are not used to an open air room without A/C, we did just fine with a 10" fan on the days without a breeze. And we slept really well enjoying the night sounds.
Activity Reviews
Safari Float on the Peñas Blancas River
Safari Float on the Peñas Blancas River
Arenal/La Fortuna

Nice float and our raft guide was excellent.

Quality of Experience
Guides, Drivers and Staff
Transport
Arenal ATV Adventure
Arenal ATV Adventure
Arenal/La Fortuna

It was fun and we'd do it again with a different trail(s). We could have done without the "back 40" mud drive, it was not very big and not that interesting. Once in the mountains, the views were amazing, but not much of a chance to enjoy (eg slow down, pull over, etc. It was more about the ride than the scenery.

Quality of Experience
Guides, Drivers and Staff
Staff was great, especially the young lady at reception, our guide was nice but could have been more attentive.
Transport
Driver was fun and engaging, in fact he was the one who noticed my phone/rain issue...well done!
Tapir Valley Nature Reserve Night Walk
Tapir Valley Nature Reserve Night Walk
Bijagua / Rio Celeste

Fantastic experience, the nature reserve has well maintained paths and structures.

Quality of Experience
Guides, Drivers and Staff
Our guide seemed overly focused on moving rather than enjoying. Not all tourists want to run at night, in a hot climate, to maybe see an animal. Many of us just want to be out there soaking up the atmosphere. Perhaps ask your group what they value.
Transport
Serendipity manager fumbled the transport. Many thanks to our hotel hosts for finding a alternate driver quickly. But this set off a chain reaction where our tour guide seemed annoyed and in a rush.
River Tubing, Río Celeste
River Tubing, Río Celeste
Bijagua / Rio Celeste

Great guide, very patient and upbeat.

Quality of Experience
Guides, Drivers and Staff
Transport
Fun guys, went out of their way to give extra time and effort. Well done, gentlemen!
Jungle Crocodile Safari
Jungle Crocodile Safari
Costa Rica

We can't review because our Serendipity manager was not very attentive, he seemed disengaged and not too effective at his job.

Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Nov 06, 2024

Hola Jim,

Thank you for your thoughtful feedback!

I’m happy to hear you enjoyed Alex’s driving and most of the excursions. I appreciate your comments on the Villas Lapas Eco-Resort, and I’ll make sure to keep that in mind for future trips. I’m sorry to hear the communication and details weren’t up to your expectations, and I’ll work on improving these areas.

Your feedback is invaluable, and I’ll ensure it helps enhance the experience for future travelers.

Best regards,
Bryan

Dalia was extremely responsive to our request...
Spain | Oct 16 - Oct 28, 2024

J
Joyce M.
Jacksonville, FL | Reviewed on Nov 06, 2024
Dalia was extremely responsive to our requests both before and while we were traveling. On the trip we realized we had overbooked ourselves particularly in light of sleeping problems. She made adjustments to the schedule every time we asked. We appreciated her cheerfulness and overall professionalism. Read more

Dalia was extremely responsive to our requests both before and while we were traveling. On the trip we realized we had overbooked ourselves particularly in light of sleeping problems. She made adjustments to the schedule every time we asked. We appreciated her cheerfulness and overall professionalism.

Activity Reviews
Modernist Barcelona: La Sagrada Familia
Modernist Barcelona: La Sagrada Familia
Barcelona

The easy entry and overall efficiencies getting to and entering the La Sagrada Familia were great. The guide was extremely knowledgeable and helpful. The tour of the other Gaudi locations could have been shorter. We tried to end the tour early--we were tired-- but it didn't seem to be an option.

Quality of Experience
Guides, Drivers and Staff
Transport
Montserrat private half-day trip
Montserrat private half-day trip
Barcelona

The location was beautiful, information interesting. Unfortunately, the guide was a distraction. She said she was a trained Opera singer and preceded to sing at inappropriate times. She also had exaggerated gestures and was a bit over the top, really. When we'd try to cut sections short, she was insistent that we had to follow her lead. Our driver on the other hand was wonderful. Excellent, safe driver.

San Sebastian: Panoramic & city center tour
San Sebastian: Panoramic & city center tour
San Sebastián

For all of us, this was a superb location to visit. Just what we needed. The tour guide Veronica?-- was the best! Mature, knowledgeable, entertaining. Perfect fit --History teacher--for our interests.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day trip to visit Marqués de Riscal & self-guided walk in La Guardia
Day trip to visit Marqués de Riscal & self-guided walk in La Guardia
San Sebastián

Beautiful setting, interesting tour. Eating lunch here was my idea but it wasn't as special as I hoped. The lunch at the vineyard on the way to Leon was much better and felt authentic.

Quality of Experience
Guides, Drivers and Staff
Transport
Day trip to Bilbao for Guggenheim on the way to Leon
Day trip to Bilbao for Guggenheim on the way to Leon
Spain

The exterior of the museum is the reason to visit. We were disappointed in the exhibits.

Transfer to Santiago de Compostela with short hike on the Camino de Santiago
Transfer to Santiago de Compostela with short hike on the Camino de Santiago
Spain

Theresa was enthralled with the whole experience. So this rating is for her.

Quality of Experience
The setting, the religious experience.
Guides, Drivers and Staff
Transport
Santiago de Compostela city tour
Santiago de Compostela city tour
Santiago de Compostela

We skipped this tour. We only toured the church which was great for Theresa.

Quality of Experience
Guides, Drivers and Staff
Transport
Madrid Guided Tour with Royal Palace
Madrid Guided Tour with Royal Palace
Madrid

We only toured the palace. Guide was fine but again we were finished before she was.

Private Tour of Madrid by Electric Tuk-Tuk
Private Tour of Madrid by Electric Tuk-Tuk
Madrid

We loved the Tuk-Tuk tour! Perhaps because we were finally off our feet. Seriously, the tuk-tuk and guide were perfect. Entertaining, efficient, and the tour was just the right length. Great combination.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Dalia Bouzerar
Dalia
Dalia Bouzerar
Local specialist in Spain | Replied on Nov 06, 2024

Thank you so much for your lovely words! It was a pleasure working with you to make sure you enjoy everything at your own pace. It’s wonderful to hear how much you loved La Sagrada Familia, San Sebastián, and the Tuk-Tuk tour—each one is so special!

I’m especially glad Veronica was such a great match in San Sebastián. Knowing these experiences brought you joy truly makes my day.

Thank you again for letting me be part of your journey!

Warm regards to all three of you,
Dalia

The trip was AMAZING! Kristy did such a great...
Argentina | Oct 14 - Oct 30, 2024

Stefanie
Stefanie H.
Seattle, WA | Reviewed on Nov 06, 2024
The trip was AMAZING! Kristy did such a great job organizing absolutely EVERYTHING! Loved having the private drivers always on time, checking us into our flights, and boarding passes sent directly to the phone made ease of travel with carry-on only a breeze. The excursions were great and we met so many great guides from Ricardo Paez who was personable and extremely well-versed in the history, landscape, and focal points of Mendoza, to Tessa, who unfortunately was under the weather but still... Read more

The trip was AMAZING! Kristy did such a great job organizing absolutely EVERYTHING! Loved having the private drivers always on time, checking us into our flights, and boarding passes sent directly to the phone made ease of travel with carry-on only a breeze. The excursions were great and we met so many great guides from Ricardo Paez who was personable and extremely well-versed in the history, landscape, and focal points of Mendoza, to Tessa, who unfortunately was under the weather but still made the Wine Tour fun, to our lovely Iquaza Falls guide - Amanda!! She was an absolute doll. would highly recommend kimkim for anyone wanting everything planned out exactly to their taste and style of travel and will certainly use this service again. A special thanks to Kristy for being so on top of everything and readily accessible if we needed anything. She was on her A-game!!

Hotel Reviews
Loi Suites Iguazú Hotel
Puerto Iguazú

It wasn't overly clear where the "Adults" pool was located but heard it was worth it! Unfortunately, we missed out. I would take an extra day or two here to just chill instead of spending the extra days we did in Buenos Aires. This tranquil. luxury property located in the heart of the rainforest is a must-see and spend the extra time just taking it all in.

Authenticity & Character
It's in the heart of the rain forest away from everyone ... secluded but only a 10 minute taxi from the amazing town!!
Location
Staff
Cleanliness & Comfort
Xelena Hotel & Suites
El Calafate, Santa Cruz

Beautiful property but located a fair distance from town if walking and super expensive and we had to check our bill repeatedly as we were charged for a bottle of wine as opposed to a glass and the orders were messed up all the time on bills! The property itself is stunning. Would most likely stay in town at another property if I were to return.

Authenticity & Character
Location
Staff
Very standoffish and lacked empathy with issues.
Cleanliness & Comfort
Palo Santo Hotel
Buenos Aires

Had a wonderful and quick stop at this quaint boutique hotel. The staff were AMAZING. Gave great recommendations for food places to go and it was in a great location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Kristy Tizon
Kristy
Kristy Tizon
Local specialist in Lima, Peru | Replied on Nov 07, 2024

Stefanie, thank you so much for your wonderful feedback! It was a pleasure to help make your trip seamless and enjoyable from start to finish. I'm thrilled to hear that you enjoyed every aspect of the trip and our team of guides.

Thank you again for choosing kimkim, and for the kind words!

Excellent service
Morocco | Oct 27 - Nov 3, 2024

Josielyn M.
Josielyn M. D.
the Philippines | Reviewed on Nov 06, 2024
Hakim and the rest of the local tour guides were very nice and accommodating. Read more

Hakim and the rest of the local tour guides were very nice and accommodating.

Hotel Reviews
Riad la Clé d'Or
Marrakech

Everyone was easy to talk to and seek assistance. I love the ambiance, the aesthetic, and the location of the hotel.

Authenticity & Character
The décor and ambiance felt very authentic, cultural, and comfortable.
Location
It is just a few kilometers away from everything you'd like to visit in Marrakesh.
Staff
Our needs were easily addressed and accommodated.
Cleanliness & Comfort
The cleanliness and comfort was maintained all throughout our stay.
Lina Ryad & Spa
Chefchaouen

The hotel was absolutely spectacular! From the view of Chefchaouen, to the amenities', as well as the service were amazing.

Authenticity & Character
The décor and ambiance was authentically fabulous and beautiful.
Location
The view of the place was top-notched.
Staff
Everyone was very accommodating and friendly.
Cleanliness & Comfort
The amenities were consistently clean and comfortable.
Riad Semlalia
Fès

The hotel's aesthetic is absolutely stunning and authentic while the service is friendly and accommodating. I loved the breakfasts served. Thank you.

Authenticity & Character
Décor is fabulous and aesthetic is culturally authentic.
Location
Accessible location with gorgeous views.
Staff
Everyone was friendly and accommodating.
Cleanliness & Comfort
Cleanliness was maintained and it felt very comforting all throughout our stay.
Riad Madu Desert Camps
Merzouga

The experience was amazing! The facilities were clean and comfortable to think that we were in the middle of the desert. We enjoyed the ambiance as well as the program after dinner. Thank you.

Authenticity & Character
The authenticity of being in the desert while being comfortable and safe.
Location
We loved the sunrise and sunset! The location provided everything we expected.
Staff
Everyone was friendly, patient, and considerate.
Cleanliness & Comfort
The facilities were clean and comfortable throughout our stay.
GuestHouse Bagdad Café
Ait Ben Haddou

The hotel was an oasis after a long travel. Thank you.

Authenticity & Character
The décor kept with the Moroccan theme and felt very authentic.
Location
The hotel's location was accessible and easy to get to.
Staff
Everyone was friendly and accommodating.
Cleanliness & Comfort
The hotel was clean and comfortable all throughout our stay.
Activity Reviews
Casablanca to Chefchaouen via Rabat
Casablanca to Chefchaouen via Rabat
Morocco

We enjoyed the scenery and the assistance provided by the assigned guides.

Quality of Experience
Guides, Drivers and Staff
Transport
Afternoon Guided Tour in Chefchaouen
Afternoon Guided Tour in Chefchaouen
Morocco
Guided Tour in Marrakech
Guided Tour in Marrakech
Marrakesh
Food Tour & Local Gastronomy
Food Tour & Local Gastronomy
Morocco
Transfer to Fes, Volubilis & Meknes
Transfer to Fes, Volubilis & Meknes
Morocco
Guided Tour of Volubilis
Guided Tour of Volubilis
Morocco
Guided tour of Meknes
Guided tour of Meknes
Meknes
Guided Tour in Fes
Guided Tour in Fes
Fes
Fes to Merzouga (Erg Chebbi Desert) - Overnight in the Desert via Ifrane, Azrou, Midelt & Erfoud (No Camel Rides)
Fes to Merzouga (Erg Chebbi Desert) - Overnight in the Desert via Ifrane, Azrou, Midelt & Erfoud (No Camel Rides)
Morocco
Aït Benhaddou to Marrakech via Tizi n'Tichka Pass & the High Atlas Mountains
Aït Benhaddou to Marrakech via Tizi n'Tichka Pass & the High Atlas Mountains
Morocco
Traditional Hammam & Massage
Traditional Hammam & Massage
Morocco

The hammam was a bit disorganized and felt the place was not equip to handle all six of us in the group. Only 5 of us were given beds immediately after the hammam. Although this was later rectified, I was already almost dry before I was given a bed (I replaced one of my companions and did not know were she was taken after accommodating me). The massage was great. The masseuse did a good job at relaxing my muscles. Sadly, when we were about to leave, the hammam and massage place lost my companion's personal slippers. She had to borrow their lent slippers as we went back to our Riyad. Later, her personal slippers were returned but were still wet.

Local specialist: Hakim ALIBOUCHE

24 days in Paris & western France
France | Sep 24 - Oct 17, 2024

Dana
Dana G.
Australia | Reviewed on Nov 06, 2024

Joel planned our trip which included Paris, St Malo, Loire Valley, Bordeau, Hossegor, and Biarritz. He arranged our hotels, rental car, hotels, and local tours. I was stressed out planning my trip until Joel came on the scene. I would highly recommend Joel & KimKim for any trip to France.

Local specialist: Joël Massé
Joël
Joël Massé
Local specialist in Lacenas, near Lyon, France | Replied on Nov 11, 2024
Hi Dana,
I thought I had already thanked your for your review and compliments upon our services for your trip in France ! But maybe I've not, as I received a reminder from Kim Kim and I can't find my message sent. A bit strange !
So...thank you again for having taken the time to give us your feedback. On such a long and complex trip, which was also organized a bit on "last minute", I'm truly happy that all went well and you could get a memorable and hassle free adventure. I must say that it...
Read more

Hi Dana,
I thought I had already thanked your for your review and compliments upon our services for your trip in France ! But maybe I've not, as I received a reminder from Kim Kim and I can't find my message sent. A bit strange !
So...thank you again for having taken the time to give us your feedback. On such a long and complex trip, which was also organized a bit on "last minute", I'm truly happy that all went well and you could get a memorable and hassle free adventure. I must say that it was the first time we send some travelers to Hossegor, which is a very "surfer oriented" destination and we don't have so many travelers who practice that sport !
Thanks for your trust in me and Kim Kim !
Best regards
Joel

Wonderful experience for the trip of a lifetime!
Chile | Oct 25 - Oct 31, 2024

L
Lisa S.
Ashburn, VA | Reviewed on Nov 06, 2024
Our local specialist, Jesse, did a wonderful job throughout! She was receptive to our ideas, chose locations and excursions that matched our interests, and was flexible and patient as we worked out the details for two couples--one pair of native Chilenos and one pair of English-speaking US citizens. She was available for last minute questions late at night and early in the morning. We felt well-taken care of the whole time. In terms of our experiences, our stay at Hotel Las Torres... Read more

Our local specialist, Jesse, did a wonderful job throughout! She was receptive to our ideas, chose locations and excursions that matched our interests, and was flexible and patient as we worked out the details for two couples--one pair of native Chilenos and one pair of English-speaking US citizens. She was available for last minute questions late at night and early in the morning. We felt well-taken care of the whole time. In terms of our experiences, our stay at Hotel Las Torres Patagonia was a splurge but was well worth it. The location inside the park was extraordinary, the rooms and food were exceptional, and the folks who worked there could not have been more welcoming. Two excursions stand out in our minds as experiences we will never forget. The first was the boat trip to Isla Magdalena to see the penguin colony there. Jesse reserved VIP tickets for us, which gave us an opportunity for good views, a nice snack, and personalized information from Guillermo, a guide from Fiordos del Sur. Another memorable tour was the day we spent hiking from Sarmiento to Amarga Lagoon in Torres del Paine National Park. Our guide, Pedro, with Patagonia Planet was fantastic! We appreciated his ability to speak both Spanish and English, the tour van with big windows that offered all of us a great view, and his patience and knowledge in answering the million questions we asked about the flora, fauna, geological features, and cultural history of the park. This trip really was the adventure of a lifetime, and we could not be more appreciative of the services Kimkim offered!

Hotel Reviews
Hotel Costanera
Puerto Natales

New and modern accommodations, a nice breakfast, and a friendly, helpful staff. The hotel was a little off the beaten path, but we were able to walk to the center of town, though getting an Uber was often more convenient. The location on the water was nice!

Authenticity & Character
The women who worked the front desk were welcoming and helped us to make dining reservations each evening.
Location
Not in the center of town.
Staff
The women who cooked and served breakfast could not have been friendlier.
Cleanliness & Comfort
Everything was clean and comfortable.
Hotel Las Torres Patagonia
Torres del Paine

The hotel is certainly pricey, but its location in the park was well worth the money. We could walk out the front door and immediately start trekking. It was also a warm and welcoming place to rest after a long day of adventures! Our reservation was "half-board," and the breakfasts and dinners were exceptional. Every staff member we encountered went out of their way to be helpful.

Authenticity & Character
Location
Right in the park! We could hike to the base of the towers.
Staff
Cleanliness & Comfort
Great showers!
Activity Reviews
Penguin Colony on Magdalena Island
Penguin Colony on Magdalena Island
Chile

Seeing penguins up close was amazing! Although all visitors to the island are required to stay on the paved path, we never felt herded or rushed. The walk was self-paced, and a number of guides were spread out during the walk to answer questions and give more information.

Quality of Experience
Guides, Drivers and Staff
The guide, Guillermo, who was assigned to the upper deck, set up a big map that helped us to visualize where we were and what made that route on the Straits of Magellan so special.
Transport
Safety was a primary concern of the staff, which we appreciated. The seating was comfortable, and the big windows allowed us to have clear views as we travelled.
Full-Day Tour of Torres del Paine National Park & Surroundings
Full-Day Tour of Torres del Paine National Park & Surroundings
Chile

This trip was disappointing. Our tour was for just the four of us, but the small SUV we rode in required that one of us sit up front with the driver, while the other three sat in the back, with someone in the middle seat. Not ideal for looking out the windows, which was a big part of this driving tour. Two of us were native Spanish speakers with good English, and two of us were native English speakers who know a little Spanish. Our guide was fluent in Spanish, but his English was definitely not fluent. The result was that he spent 90% of the time conversing with the Chileans, and much less time talking with the English speakers. It was frustrating when we had questions. That being said, we visited some beautiful parts of the park, places we never would have seen if we had been driving on our own.

Quality of Experience
Food
We had box lunches which were very good.
Guides, Drivers and Staff
A guide for English speakers who is truly fluent in English.
Transport
A larger vehicle with bigger windows.
Hike from Sarmiento Lake to Amarga Lagoon
Hike from Sarmiento Lake to Amarga Lagoon
Chile

The route was amazing and so was Pedro, our guide!

Quality of Experience
The route offered us extraordinary view of both Los Cuernos and Los Torres. Seeing guanacos and native birds was a thrill, as was seeing the cave paintings and imagining those who traveled this route before us.
Food
Box lunch was convenient and delicious.
Guides, Drivers and Staff
Pedro was SO knowledgeable and shared his knowledge generously in both English and Spanish. He was also extremely responsive to our needs and abilities.
Transport
Nice big van with big, clean windows.
Boat Tour to Balmaceda & Serrano Glaciers
Boat Tour to Balmaceda & Serrano Glaciers
Chile

Full disclosure: The day we took this tour could not have been wetter. It poured rain the whole time, and everyone on the boat was soaking wet before we were finished. It limited the views of this incredibly scenic place. The windows were steamed up, and most people never went out on the decks because it was raining so hard.

Quality of Experience
Food
Everything. We stopped at an "estancia" for lunch. It seemed more like an event venue, a giant room filled with tables. The wait staff was insufficient for the number of people they were trying to serve. We waited forever to be served, making the lunch take hours. The food was poor. The specialty of the house--lamb--was dry and overcooked. What a disappointment! We would have preferred to have skipped this part of the experience altogether.
Guides, Drivers and Staff
There was little in terms of a guide. The narration came over a loud speaker, and because of the noise level of conversation on our deck, we could hardly hear what was being said.
Transport
Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Nov 06, 2024
Hi Lisa, I'm happy to hear you and your group had an overall awesome experience exploring the Patagonia in your 7-day trip to Chile! The Penguin Island tour is one of my very favorites and I'm so glad you enjoyed it as well 🐧 I apologize again for the lackluster service during your tour of the National Park! I have taken note of your experience and will make sure our future travelers have a better time enjoying the sights. I'm also sorry to hear the weather wasn't ideal for your boat... Read more

Hi Lisa,

I'm happy to hear you and your group had an overall awesome experience exploring the Patagonia in your 7-day trip to Chile!

The Penguin Island tour is one of my very favorites and I'm so glad you enjoyed it as well 🐧

I apologize again for the lackluster service during your tour of the National Park! I have taken note of your experience and will make sure our future travelers have a better time enjoying the sights.

I'm also sorry to hear the weather wasn't ideal for your boat trip to see the Balmaceda & Serrano glaciers! The weather can be tricky in the Patagonia and especially in the park. We normally don't have issues with the food on this excursion so that's a double bummer that you weren't able to enjoy your Estancia lunch! We have reached out to the operator so we can come up with solutions to ensure the very best for our travelers.

Don't hesitate to reach out again if you ever decide to revisit our beautiful country! Maybe a visit to the Atacama Desert? 🌵

All the best,
Jesse

Amazing trip seeing the highlights of Croatia!!
Croatia | Oct 19 - Oct 29, 2024

Christy
Christy W.
Solon, OH | Reviewed on Nov 05, 2024
We had an absolutely amazing vacation in Croatia! Our travel agent, Antonia ( and her assistant, Sara )were so helpful and truly made our travel so enjoyable and carefree! We wanted to see the highlights of Croatia and Antonia and Sara developed an itinerary where we visited 6 places in Croatia plus a day trip to Montenegro!
The "Trips Plans" app that we downloaded to our phones before we left the states was very helpful. A great way to be able to review our itinerary on a daily...
Read more

We had an absolutely amazing vacation in Croatia! Our travel agent, Antonia ( and her assistant, Sara )were so helpful and truly made our travel so enjoyable and carefree! We wanted to see the highlights of Croatia and Antonia and Sara developed an itinerary where we visited 6 places in Croatia plus a day trip to Montenegro!
The "Trips Plans" app that we downloaded to our phones before we left the states was very helpful. A great way to be able to review our itinerary on a daily basis! And such an added bonus that Antonia and Sara would message us every evening to make sure we were set for the following day!!

We had a wonderful group of guides! A couple in particular that we felt went above and beyond to make our experience special were:
Ivana - our guide at Plitvice Lakes Park - she truly gave us a wonderful tour and she had so much knowledge about the park.
Grgo - we loved our day on the island of Hvar! Our guide, Grgo drove us around the island allowing us to visit many of the small villages on the island and it was a highlight to visit his family owned winery, enjoying the wine along with a home cooked lunch!
Mirna - Our tour guide in Split! She was very knowledgeable on the history of Split and the Diocletian Palace.

Hotel Reviews
Amadria Park Hotel Capital
Zagreb

We were greeted warmly as we arrived to the hotel and this was nice as we were definitely tired from the long flights from the states. Wonderful breakfast the following morning!

Authenticity & Character
Location
Only a short walk into town and the main square in Zagreb with restaurants and shops!
Staff
Ivana at the front desk greeted us with drinks and chocolates when we arrived - Nice touch!!
Cleanliness & Comfort
Bastion Heritage Hotel—Relais & Châteaux
Zadar

A wonderful small boutique hotel with a nice view from our hotel room. The front desk lady ( I don't remember her name though) was very helpful. She provided me with a package of throat lozenges and hot tea as I was feeling the affects of our long travel day to Croatia! She went above and beyond to make us feel welcome to Zadar!

Authenticity & Character
Small Boutique with personal service!
Location
Super close to walk to the Sea Organ for the Sunset and the restaurants and historic sights in Zadar!
Staff
The front desk lady - see above!
Cleanliness & Comfort
Hotel Ambasador
Split

The Hotel Ambassador was truly our favorite hotel. The service was wonderful! And the view from our hotel room was amazing!! We had a wonderful balcony looking out at the Sea where we were able to enjoy a drink with the beautiful view!! Niksa ( a server at breakfast) helped to make our mornings wonderful as we enjoyed the delicious breakfast! The special breakfast items that could be ordered ( not on the buffet) were delicious!

Authenticity & Character
Location
Perfect location to walking to the Palace, many restaurants and the nightlife in Split!!
Staff
See above on my notes about Niksa ( Breakfast server).
Cleanliness & Comfort
Our hotel room had wonderful amentities!! And the rooms were very spacious! Loved our view from our hotel room balcony!!And our king size bed looked out to the Sea!! Beautiful!!
Aminess Korčula Heritage Hotel
Korčula

We loved the small and quaint island of Korcula, but the Aminess Korcula Heritage Hotel is very tired and needs to be renovated! The rooms are extremely small and the bathroom shower is way too small! I would suggest guests are not booked at this hotel until the renovation can be completed!

Authenticity & Character
The hotel needs to be renovated!
Location
Location is great - perfect for walking around the quaint island!
Staff
The front desk staff were very welcoming and although the hotel is tired looking, the staff helped to make our experience at the hotel enjoyable!
Cleanliness & Comfort
The hotel needs to be renovated- bathroom ( shower) is way too small!!
Hotel More
Dubrovnik

Beautiful hotel with wonderful views from our hotel room as well as the Cave Bar! We actually enjoyed not staying in the walled city - It was only a 10 minute Uber ride from our hotel to the walled city. We went to the walled city to walk the walls as well as for dinner one evening when we were in Dubrovnik. The hotel is confusing though to navigate the floors for the hotel rooms, breakfast, etc. It took us a couple days before we understood the layout of the hotel!

Authenticity & Character
Beautiful views
Location
Very convenient and easy to get an uber ride from the hotel to Dubrovnik's walled city.
Staff
The hotel staff could have done a better job of showing us the pool, hot tub and restaurant location. It took us some time to navigate the hotel property.
Cleanliness & Comfort
Hotel rooms were very spacious and the views from our hotel room balcony was wonderful!
Activity Reviews
Private Walking Tour of Plitvice Lakes National Park
Private Walking Tour of Plitvice Lakes National Park
Croatia

We definitely recommend touring the Plitvice Lakes Park - absolutely beautiful!! We really enjoyed having a private guide - Ivana (our tour guide) was very knowledgeable and helped to make our experience so enjoyable. She was able to show us areas and give us information on the park that would have been difficult if we didn't have a guide!

Quality of Experience
Beautiful Park and a great way to begin our vacation in Croatia!!
Guides, Drivers and Staff
Transport
Allan did a great job of driving us from Zagreb to the Plitivice Park.
Gourmet Experience at Local Winery
Gourmet Experience at Local Winery
Croatia

We loved this experience! The staff at the Ante Sladic Winery made our experience very special! We were able to meet the wine makers ( Ante and his grandfather, Yure). We even were able to take photos with both of them! Simon did a wonderful job of guiding us through the wines he was serving with the homemade lunch!

Quality of Experience
Food
The Homemade lunch served with the Ante Sladic wines was delicious!!
Guides, Drivers and Staff
See above on the guide and wine makers from Ante Sladic Winery!
Transport
Duga was our driver from our hotel in Zadar to Krka National and then onto the Ante Sladic Winery and finally to our hotel in Split! He was a great conversationalist as we drove to the various stops for the day!
Private Walking Tour of Split
Private Walking Tour of Split
Croatia

We had a morning walking tour of Split with a private guide, Mirna, She was very knowledgeable as we walked through the Diocletian Palace ( lots of great information about the history of the Palace and the Roman Emperor Diocletian) and the downtown area of Split. She was also able to give us suggestions of other areas of Split we could tour later in the afternoon ( the Marjan Park with beautiful views of Split).

Quality of Experience
Guides, Drivers and Staff
Hvar Day Trip from Split
Hvar Day Trip from Split
Croatia

Our day on the island of Hvar was one of our favorite days! Grgo, our tour guide met us when we got off the catamaran boat ( coming from Split). We had a wonderful day as he drove us around the island visiting many of the small villages and learning about the history of the island of Hvar. We ended our day enjoying a lunch at the Matkovic Winery ( Grgo's family winery) with a homemade lunch made by his mom and enjoying the wines. We did not spend anytime in the town of Hvar. As Grgo suggested, it was more enjoyable to see the more remote areas of the island!

Quality of Experience
Food
The homemade lunch was delicious!!
Guides, Drivers and Staff
We really enjoyed our Guide, Grgo!
Transport
Private Walking Tour of Dubrovnik
Private Walking Tour of Dubrovnik
Dubrovnik

We had a couple hour tour with a private guide (Ivana) in the walled city in Dubrovnik. It was important to have the tour to learn more about the history of the walled city. So when we returned to walk the walls, we had a better understanding of the history of the city and its amazing walls!!

Quality of Experience
After the couple hour tour of the walled city with Ivana, she walked us to the Cable Car. This was a wonderful experience - taking the cable car to see the beautiful views and enjoy a delicious dinner at the Panorama restaurant. We highly recommend making a reservation at the Panorama restaurant. The food was wonderful and the views spectacular!!
Guides, Drivers and Staff
Our guide, Ivana was very knowledgeable and helpful!!
Transport
Our driver, Peter picked us up at our hotel and drove us to the walled city to meet our guide, Ivana.
Private Lumbarda Wine Tour & Konoba Dinner
Private Lumbarda Wine Tour & Konoba Dinner
Korčula

We really enjoyed our morning time by ourselves on the quaint island of Korcula! In the afternoon, we met our guide, Damir at our hotel and he drove us to the Lumbarda area for a personal winery tasting at a local winery. Since we travelled in late Oct to Croatia, many of the wineries were closed for the season. We enjoyed the small winery tasting and tour but it was our understanding that we would be touring a couple wineries with a pasta dinner at one of them ( that was what was stated on our Trip App). After we visited the one winery, Damir drove us back to Korcula and we had dinner with him. We would have preferred enjoying dinner by ourselves since the 2nd winery was not an option.

Quality of Experience
Food
See above regarding the food and wineries availability
Guides, Drivers and Staff
Damir was a good guide showing us the area of Lumbarda
Transport
Sea Kayak Tour on Korčula
Sea Kayak Tour on Korčula
Korčula

Super fun to be able to go Kayaking in the Sea! We enjoyed our guide, Mislav. He was full of great information and very funny!! During our kayak trip, we stopped at an old island of Vrnik ( with an old limestone quarry). Super cool to see that and learn more about the history of the area!

Quality of Experience
See above!
Guides, Drivers and Staff
See above about our guide, Mislav
Transport
A taxi driver picked us up at our hotel and delivered us back to our hotel after the kayaking
Private Day Trip to Montenegro - Perast & Kotor
Private Day Trip to Montenegro - Perast & Kotor
Dubrovnik

Montenegro was spectacular!! We were so happy that we scheduled a day tour to see the country!! Our guide, Mirjana was wonderful. She was so very knowledgeable -we toured both Perast and Kotor! The small boat trip from Perast to see the "Our Lady of the Rocks" old church was wonderful! After touring Kotor, we had a choice to have lunch in the town of Kotor or take the cable car to the Forza restaurant at the top. We were so happy that we chose taking the cable car and we loved the beautiful views and the lunch from the top!!

Quality of Experience
See above!
Guides, Drivers and Staff
Our guide, Mirjana was wonderful!
Transport
Our driver, Peter did a wonderful job of driving us across the border ( we only had a 45 minute wait getting through the border crossing between Croatia and Montenegro.
Konavle Region Culinary Experience (small group)
Konavle Region Culinary Experience (small group)
Croatia

The cooking class and experience in Konavle at the Kameni Dvori family estate was a wonderful way to spend our last evening in Croatia!! The guides and family members (Nike and Katarina) made the experience of helping to cook our dinner so much fun ( we made homemade bread and pasta)! And we had lots of laughs with the 2 other guests that we met! We even walked through the family farm to pick vegetables and fruits for our dinner!

Quality of Experience
See Above
Food
The food was delicious and it was fun taking part in the preparation and cooking of our meal!
Guides, Drivers and Staff
The Kameni Dvori family members are full of so much love for the area and the farm that they live on!!
Transport
Local specialist: Antonia Šutić Ljuština

Ada was Amazing always helping us , Making su...
Thailand | Sep 23 - Oct 6, 2024

Catherine
Catherine M.
San Jose, CA | Reviewed on Nov 05, 2024

Ada was Amazing always helping us , Making sure every excursion we had we were reminded what we needed to take , time to be picked up! It was the best experience

Local specialist: Ada Huang

Our trip was so great. Was my first time usin...
Argentina | Oct 14 - Oct 30, 2024

M
Miranda F.
Canada | Reviewed on Nov 05, 2024

Our trip was so great. Was my first time using Kim Kim and it was seamless. We had daily contact and issues resolved quickly when they did come up. Kristy was great and easy to work with as we altered things on the trip.
I would for sure use them again.

Local specialist: Kristy Tizon
Kristy
Kristy Tizon
Local specialist in Lima, Peru | Replied on Nov 07, 2024

Thank you for sharing your experience! I'm so glad to hear that your first time using Kimkim was smooth and enjoyable. It was a pleasure working with you. I look forward to helping you plan another great trip in the future—thank you again for your trust and kind words!

We had a great trip to Morocco with KimKim & Original Travel
Morocco | Oct 14 - Nov 1, 2024

LYNN
LYNN H.
Seattle, WA | Reviewed on Nov 05, 2024
We had a great time in Morocco on our 3-week trip arranged by Original Travel through KimKim. Having our private driver, Ayoub, for the entire trip made all the difference. He was like our personal assistant. He drove us to and from restaurants and always accompanied us into our accommodations to ensure everything was in place. His knowledge of history and culture was impressive. We talked with Ayoub about education, health care, religion, the Moroccan economy and anything else that... Read more

We had a great time in Morocco on our 3-week trip arranged by Original Travel through KimKim. Having our private driver, Ayoub, for the entire trip made all the difference. He was like our personal assistant. He drove us to and from restaurants and always accompanied us into our accommodations to ensure everything was in place. His knowledge of history and culture was impressive. We talked with Ayoub about education, health care, religion, the Moroccan economy and anything else that popped into our minds. Ayoub was perfect. He made the trip great!

All our accommodations, with the notable exception of the Hilton Garden Inn in Tangier, were great. Some had a spa and a Hamman. All, except in Tangier, were beautiful riads which had been restored. The Palais Sebban, where we had a roof-level room with a terrace, was wonderful. We were there for nearly a week at the start of our trip.

The Hamman experience is not to be missed. Just don’t be shy.

Lunch and dinner in the homes of local folks is a treat. The food prepared in a home is much better than the same dish served in a restaurant.

The local guides were perfect; they were knowledgeable and flexible. Two of them were particularly good. Hanan took us on the food tour in Marrakesh; she did a great job and was just fun to be around. We had some of the best food of the entire trip with Hanan. Sharif, in Fes, also did a great job. His English was particularly clear and his knowledge was unsurpassed.

We loved the desert – 30 minutes is enough on a camel, though. Visiting the nomad camp was enlightening – another example of how fortunate those of us who live comfortable lives are.

Morocco is a varied place. The difference in the terrain south and north of the Atlas Mountains is striking. How interesting to see it unfold and be described by our driver, Ayoub.

We highly recommend KimKim and their local operator, Original Travel, for a trip to Morocco. Make sure you ask for Ayoub as your driver.

Hotel Reviews
Palais Sebban
Marrakech

This is a great place. It is beautiful and the service is unsurpassed.

Authenticity & Character
It's a restored riad.
Location
Just inside the wall.
Staff
Cleanliness & Comfort
Hilton Garden Inn Tanger City Centre
Tangier

This is a Hilton Garden Inn. They are the same all over the world, we could have been in Omaha. Service is an afterthought. The food is mediocre. The target market is large tour groups.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lina Ryad & Spa
Chefchaouen

The hotel is beautiful, the service exemplary, and the food delicious. Be sure to book the pool for a private hour-long swim. Book the other spa services early. The location is perfect. Step outside into the old blue town. There's a view out over the city.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Nov 05, 2024
Hi Lynn, Thank you so much for sharing your experience! We’re glad that you had such an amazing time in Morocco with Ayoub and the Original Travels team. It’s wonderful to hear how Ayoub’s guidance and care made your trip extra special, from smooth drives and helpful insights to ensuring everything was perfect at each stop. We’re happy you loved the beautiful riads and, of course, the unforgettable rooftop terrace at Palais Sebban. Your feedback on the Hilton Garden Inn in Tangier is truly... Read more

Hi Lynn,

Thank you so much for sharing your experience! We’re glad that you had such an amazing time in Morocco with Ayoub and the Original Travels team. It’s wonderful to hear how Ayoub’s guidance and care made your trip extra special, from smooth drives and helpful insights to ensuring everything was perfect at each stop.

We’re happy you loved the beautiful riads and, of course, the unforgettable rooftop terrace at Palais Sebban. Your feedback on the Hilton Garden Inn in Tangier is truly appreciated—we understand how important it is for accommodations to reflect Morocco’s unique charm, and we’ll be sure to avoid this hotel in Tangier for future travelers.

Thank you again for choosing Original Travel, and for recommending us so highly. It was an absolute pleasure to plan this journey with you, and we hope to welcome you back for more adventures in the future!

Best Wishes,
Abdel

Hakim Hamzawi is the best
Morocco | Oct 27 - Nov 3, 2024

T
Taps S.
Hong Kong SAR China | Reviewed on Nov 05, 2024
Our driver Hakim was amazing. He took care of us. He made our trip special. He willingly accomodated our request. It's like we have a brother with us in our trip. We really appreciate what he did for us. 10 star for Hakim Hamzawi.
It was a good decision that we avail of kimkim for our Morocco trip. Everything was great. From hotel to the guides. One thing that i was a little bit disappointed was the Hamam. It was my 1st time trying it but the service wasnt good. Staffs were not organized,...
Read more

Our driver Hakim was amazing. He took care of us. He made our trip special. He willingly accomodated our request. It's like we have a brother with us in our trip. We really appreciate what he did for us. 10 star for Hakim Hamzawi.
It was a good decision that we avail of kimkim for our Morocco trip. Everything was great. From hotel to the guides. One thing that i was a little bit disappointed was the Hamam. It was my 1st time trying it but the service wasnt good. Staffs were not organized, room a little bit crowded, hygiene was questionable. Overall, it was still a good experience. Thanks Kimkim!

Hotel Reviews
Dar Jasmine
Chefchaouen

Ambiance was great. Nice hotel!

Authenticity & Character
Peaceful
Location
Amzaing view
Staff
Friendly
Cleanliness & Comfort
Riad Norma
Fès
Location
GuestHouse Bagdad Café
Ait Ben Haddou
Riad la Clé d'Or
Marrakech
Riad Madu Desert Camps
Merzouga
Local specialist: Hakim ALIBOUCHE

We had a great time in Vietnam thanks to our ...
Vietnam | Oct 15 - Oct 22, 2024

Iryna
Iryna N.
Chicago, IL | Reviewed on Nov 05, 2024
We had a great time in Vietnam thanks to our tour agent Hien and her amazing team. They made our trip unforgettable and perfect! Great and smooth trip overall. I felt like they had everything under control and we were there just to relax and enjoy the beauty around us.
Our tour guide Cuong was great! Very knowledgeable, informative and polite, great photographer who made sure we have good pictures from every place we visited, great English as well! We had the best driver - Mr. Manh- who...
Read more

We had a great time in Vietnam thanks to our tour agent Hien and her amazing team. They made our trip unforgettable and perfect! Great and smooth trip overall. I felt like they had everything under control and we were there just to relax and enjoy the beauty around us.
Our tour guide Cuong was great! Very knowledgeable, informative and polite, great photographer who made sure we have good pictures from every place we visited, great English as well! We had the best driver - Mr. Manh- who drove us safely around Vietnam. The timing for each visit was perfect. We really loved everything we saw. Each day was interesting. Northern Vietnam is beautiful and we can’t wait to be back soon.
Highly recommend it!

Hotel Reviews
The Oriental Jade Hotel
Hanoi

Great location, design, breakfast. Excellent customer service

Authenticity & Character
Location
Staff
They go above and beyond for their clients
Cleanliness & Comfort
Silk Path Grand Resort & Spa Sapa
Lao Cai

Very beautiful hotel with great breakfast options

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hanoi Sightseeing Fullday Tour  with Train Track Coffee
Hanoi Sightseeing Fullday Tour with Train Track Coffee
Hanoi

Very informative and interesting tour where you het to know Vietnamese culture and history

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Check in Moana Sapa
Check in Moana Sapa
Sapa

What a beautiful place! Must visit for great pictures

Quality of Experience
Guides, Drivers and Staff
Transport
Sapa Trekking & Sightseeing
Sapa Trekking & Sightseeing
Sapa

Wow, we had such a great time during this tour. Very beautiful scenery around, easy hike, amazing lunch spot which we absolutely loved!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Fansipan mountain with Cable car
Fansipan mountain with Cable car
Sapa

Absolute must do while in Sapa! Very interesting and beautiful place! Go early in the morning for the best views without clouds

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Boat trip Tam Coc and Mua Cave Climb
Boat trip Tam Coc and Mua Cave Climb
Vietnam

This was my favorite day in Vietnam! I didn't want it to end and would happily repeat this trip again! Such a lovely, beautiful place. Very friendly people. Delicious food

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Hien Do
Hien
Hien Do
Local specialist in Vietnam | Replied on Nov 06, 2024

Dear Iryna,

Thank you so much for your kind words! It was my pleasure to accompany you on your trip to my beloved country. I'm thrilled to hear that you enjoyed your trip. Your satisfaction makes my job truly fulfilling!
I will pass on your compliments to our tour guide and driver. They will be happy to know they helped make your trip incredible.

Thank you once again for choosing us. I wish you and Lester a lifetime of happiness and many more amazing trips ahead. Our beautiful country and I will always be here to welcome you back soon!

From Vietnam with loves,
Hien

Toda la organización, respuesta rápida, infor...
Chile | Oct 25 - Oct 31, 2024

Marcela
Marcela C.
Brazil | Reviewed on Nov 05, 2024

Toda la organización, respuesta rápida, información, calidad de los hoteles, muy buena y muy recomendable.
Lo único que falló, fue el auto que nos fue a buscar a Pta. Arenas, no era para 4 pasajeros, viajamos apretados y algo incomodos. El guía aunque muy amable y servicial no tenía dominio del inglés lo que dificultó conocer los lugares visitados. Esto se hizo más evidente cuando nos tocó un guía muy instruido y con dominio de inglés en el último día de en Pto. Natales.

Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Nov 06, 2024

Hola Marcela,

Me alegro saber que disfrutaron de su viaje de 7 días conociendo la Patagonia chilena 😊
Ya tomé nota de lo inconveniente del vehículo y también el guía para poder mejorar en ese aspecto!

Me avisan si quieren hacer otro viaje para seguir conociendo a nuestro lindo país! Estaría feliz de trabajar en conjunto para explorar más 😊

Saludos,
Jesse

We had the unfortunate experience of having o...
Japan | Oct 29 - Nov 2, 2024

K
kim C.
Denver, CO | Reviewed on Nov 05, 2024
We had the unfortunate experience of having our tour canceled the day we were leaving for our trip. In the end, in "forced" us to discover on our own. We ended up loving our time in Yamaguchi (less touristy, less populated) All train tickets were as promised. We oved our hotel in Yamaguchi. Read more

We had the unfortunate experience of having our tour canceled the day we were leaving for our trip. In the end, in "forced" us to discover on our own. We ended up loving our time in Yamaguchi (less touristy, less populated)

All train tickets were as promised.

We oved our hotel in Yamaguchi.

Hotel Reviews
Shinagawa Prince Hotel
Tokyo

Older hotel - a bit hard to find due to the tower comples

Authenticity & Character
Location
convenient to travel
Staff
Cleanliness & Comfort
bed uncomfortable
Oyado Onn Yuda Onsen

lovely place, enjoyed to public bath (after we gathered a little courage)

Authenticity & Character
We were the only Americans I think -
Location
Staff
very helpful
Cleanliness & Comfort
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Nov 17, 2024

Dear kim,

Thank you so much for your kindl review.We're glad to hear that all train tickets were as promised and that you loved your hotel accommodations at the Oyado Onn Yuda Onsen. Enjoying the public bath is a delightful experience, and we're happy you gathered the courage to try it.

We appreciate your feedback and hope to welcome you on another trip in the future.

All the best,
Angel

This trip was a dream of a lifetime. It was m...
Italy | Oct 27 - Nov 4, 2024

Michael
Michael L.
Flagami, FL | Reviewed on Nov 05, 2024
This trip was a dream of a lifetime. It was my first trip to Italy . Our friends recommended KimKim so we contacted your company. Best move we could have done here ! Andrea was attentive and detail oriented and always answered whatever questions we had . The trip was perfect. Rome, Florence , Venice and Milan. The individual guides were a huge benefit . It was a custom tour and they could not have been better. We were very impressed. We will back and plan on using you often in the future ! Read more

This trip was a dream of a lifetime. It was my first trip to Italy . Our friends recommended KimKim so we contacted your company. Best move we could have done here ! Andrea was attentive and detail oriented and always answered whatever questions we had . The trip was perfect. Rome, Florence , Venice and Milan. The individual guides were a huge benefit . It was a custom tour and they could not have been better. We were very impressed. We will back and plan on using you often in the future !

Hotel Review
Sina Palazzo Sant'Angelo
Venice

Classy well appointed and nice accommodations close to everything . The only thing I didn’t like was the shower. An old bath tub jacuzzi set up that you had to step high to get into. Not a good barrier for water spraying out either. Many Americans don’t bathe we shower. Otherwise great in location , views, hospitality service.

Authenticity & Character
Right on the canal
Location
Gorgeous views.
Staff
Very nice and accommodating
Cleanliness & Comfort
The way we expected
Activity Reviews
Rome Private Guided Walk
Rome Private Guided Walk
Rome

First we were so lucky to have great weather. sunny and temps in the 70s everyday. You can’t plan that. I am a history buff and I love Ancient Rome . Our guide Mariapaola was amazing. Every sight was a wonderful journey into the past . She was so informative and interesting . I can’t imagine anyone nicer or better to have as a tour guide

Quality of Experience
The personal private guided tour
Guides, Drivers and Staff
On time and ready to help
Transport
On time and ready to help. Very nice
Colosseum and Roman Forum - Private guide
Colosseum and Roman Forum - Private guide
Rome

My favorite of the trip. This is right in my wheelhouse. I love ancient Roman history and this typifies it for me. Mariapaola is a superb tour guide. Love touring and viewing the forum and colosseum . It’s the best

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Nov 05, 2024

Thank you very much Michael for your great review. It was a pleasure working with you.
We'll be glad to assist you any time you want to travel.