Kimkim Trip Reviews

4.8
Based on 14,302 ratings
Read 14,302 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

We had an excellent time. We did it all!!
Costa Rica | Jul 30 - Aug 8, 2024

Alexia
Alexia M.
Lansdale, PA | Reviewed on Aug 09, 2024
We had an excellent time. It was just enough nature and luxury combined. Kokoro hotel was very rustic and natural. We saw lots of animals, like sloths, monkeys, and birds right on the property . The natural hot springs were amazing. The staff were friendly and helpful and the food was good. One day we forgot to make a lunch reservation and they came and made us lunch anyway and were extremely accommodating and kind. All the kids (3) had separate beds in our bungalow and all the beds... Read more

We had an excellent time. It was just enough nature and luxury combined. Kokoro hotel was very rustic and natural. We saw lots of animals, like sloths, monkeys, and birds right on the property . The natural hot springs were amazing. The staff were friendly and helpful and the food was good. One day we forgot to make a lunch reservation and they came and made us lunch anyway and were extremely accommodating and kind. All the kids (3) had separate beds in our bungalow and all the beds were comfortable. The rainforest tour was amazing. Jacaro tours were great, specifically we really liked Nelson. We did hanging bridges with him and the volcano tour was very nice too. The lunch that came with the volcano tour through the Jacamar owed farm was fantastic, probably the best we had. Everything was fresh and grown on site. Because our own hotel came with the natural hot springs , we could have passed on the paradise springs hotel. If we didn’t have our own springs this would have been nice. The waterfall tour was beautiful.

Our next stop was Koora hotel in the cloud forest of Monteverde. The hotel was amazing. Everyone was so kind and very helpful. The front desk staff were fantastic. The food was very good. Lots of fun animals to see and they have a nature trail right on site. Our zip line tour was very fun.

Our stop in tamarindo was very nice. Surf lessons with the iguana surf shop were fantastic. Luis, David, and Viola taught everyone great lessons. Our snorkeling tour got off to a rocky start due to pick up confusion with pacific coast company. The wild life was great! Snacks were ok and equipment needed updating. This company appeared to be more diving focused than snorkeling. Our hotel was good. The actual pool could have used some updating but the view was amazing and all the service was great and staff were very friendly. The beach club included in the hotel was a very nice addition it gave opportunity to have beach access w a restaurant and pool while the hotel was more tucked into the mountain for spectacular views of ocean. Every room had a balcony w an ocean view. There was a shuttle into the town and the beach club that left every hour .

In San Jose w took a historical tour with Paula who was a wealth of knowledge and was super kind. She had a passion for history and people. The traditional food at the end of the tour was fantastic.

The Delta by Marriott was not great. The hotel messed up our reservation and gave us a king room w cots for our three kids. They were very confused at the front desk and tried to charge us for our stay which was prepaid. While this is true, Kim Kim went above and beyond to try to fix it for us.

All the drivers we had were kind, knowledgeable and pointed out interesting things on the way.

Hotel Reviews
Hotel Kokoro Mineral Hot Springs
La Fortuna

The place was rustic and great for seeing animals and nature. Staff was very accommodating and kind. Beds were comfortable. Food was good! General maintenance of hut could have been a little better

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Just upkeep on maintenance
Koora Hotel at Monteverde
Monteverde

Beautiful, clean, new, fresh, lots of nature to look at. There was an onsite trail to explore, pools and restaurants great!

Authenticity & Character
Location
Staff
Loved the ladies at the front desk!!
Cleanliness & Comfort
Wyndham
Tamarindo

Beautiful views, good food, great staff, very comfortable, beautiful lobby. Pool was really cool.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Holiday Inn San José-Aurola
San José

Staff was very confused at front desk, gave us wrong room .. one king for 5 people and brought cots in for our kids. Room was humid, climate control not great. Food was just ok carpet was stained . Needed updating

Authenticity & Character
Location
Staff
Front desk staff were not helpful but the bell hop was very kind
Cleanliness & Comfort
The correct room and cots with mattresses with poking springs
Activity Reviews
Treetopia: Tram,  Zip Lines & Hanging Bridges
Treetopia: Tram, Zip Lines & Hanging Bridges
Monteverde
Quality of Experience
Guides, Drivers and Staff
Transport
Group Surf Lessons at Tamarindo Beach
Group Surf Lessons at Tamarindo Beach
Tamarindo
Quality of Experience
Guides, Drivers and Staff
Luis, David, and Viola were fantastic teachers!!
Transport
Costa Rican Culture & Cuisine – Nighttime Guided Walk in San José
Costa Rican Culture & Cuisine – Nighttime Guided Walk in San José
San José
Quality of Experience
Food
Guides, Drivers and Staff
Paula was amazing. So much knowledge. You can tell she loves her job, history and people!
Transport
Arenal Volcano Hike & La Fortuna Waterfall
Arenal Volcano Hike & La Fortuna Waterfall
Arenal/La Fortuna
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private: Nocturnal Frog Excursion & Traditional Costa Rican Dinner
Private: Nocturnal Frog Excursion & Traditional Costa Rican Dinner
Arenal/La Fortuna
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private: Coffee, Chocolate and Sugar Cane Experience
Private: Coffee, Chocolate and Sugar Cane Experience
Monteverde
Quality of Experience
Guides, Drivers and Staff
Transport
Arenal Hanging Bridges Guided Walk & Paradise Hot Springs
Arenal Hanging Bridges Guided Walk & Paradise Hot Springs
Arenal/La Fortuna

Nelson was an amazing tour guide. He showed us so much and was very kind and funny.

Quality of Experience
Guides, Drivers and Staff
Transport
Snorkeling  at the Catalina Islands
Snorkeling at the Catalina Islands
Costa Rica

Nature on the way to the snorkeling places was fantastic. The Pacific Ocean co concentrated on more the divers than the snorkelers . The equipment could have been updated and cleaner. The locations were better suited for the divers.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Gustavo Camperos
Gustavo
Gustavo Camperos
Local specialist in Kimkim HQ | Replied on Oct 08, 2024

Amazing pictures Alexia!!

Thank you so much for these:)

I am so glad to see that you were able to see the tip of the volcano, not everyone does, especially in the Green season.

I saw many smiles so I am thrilled about that 🫶🏼

Most incredible Italy/Dolomites trip designed by Andrea
Italy | Jul 31 - Aug 8, 2024

M
Michael C.
Hong Kong SAR China | Reviewed on Aug 09, 2024
We would give 10 stars to Andrea if we could! Using kimkim for the first time and not really knowing what to expect, Andrea listened to our various wishes and constraints, and proceeded to design a super incredible itinerary for us. He was super patient and detailed, and gave us various options, and their pros/cons as well. We had some last minute changes even during the trip, and Andrea was immediately responsive, sorting out our issues for us (like a sudden diversion to retrieve left... Read more

We would give 10 stars to Andrea if we could! Using kimkim for the first time and not really knowing what to expect, Andrea listened to our various wishes and constraints, and proceeded to design a super incredible itinerary for us. He was super patient and detailed, and gave us various options, and their pros/cons as well. We had some last minute changes even during the trip, and Andrea was immediately responsive, sorting out our issues for us (like a sudden diversion to retrieve left behind items!), saving us so much worry.

Andrea is also very experienced around the Dolomiti area, so he knew the best hikes, how hard they were, and gave us detailed instructions to go on the public transport to go around and visit different areas around there (since we didn't self-drive).

We highly recommend Andrea and are very grateful for his advice on this trip of a lifetime!

Hotel Reviews
Apparthotel Germania
Dobbiaco

Hotel is clean, very roomy and in an excellent location, minutes walk away from the train station as well as our favorite restaurant Hans (also recommended by Andrea)

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bnb Villa Angelino
Ortisei

The location is really really good - in a pedestrian-only oasis, just minutes away from the main central street of Ortisei. Everything is clean and tidy and in great condition.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Aug 12, 2024

Dear Michael, it was such a pleasure working with you at your itinerary. Your wonderful review is a great reward for me and motivate me and my team to keep up with this job we love.

I will be happy to assist you anytime you need help with travelling.

Tiago created a perfect trip for us!
Portugal | Jul 9 - Jul 17, 2024

karen
karen a.
Bethesda, MD | Reviewed on Aug 09, 2024
Tiago created a perfect trip for us. It was a great balance of big city and smaller historic ones, plus beautiful countryside. He managed to make an itinerary that kept everyone happy- my husband, myself, and our 3 kids, aged 21, 19 and 15. A big challenge and Tiago was definitely up for it.
The hotels we stayed in were a great deal for the price, just quirky enough to be interesting but still had all the modern amenities.
Our tour guides were all fantastic, spoke perfect English, and...
Read more

Tiago created a perfect trip for us. It was a great balance of big city and smaller historic ones, plus beautiful countryside. He managed to make an itinerary that kept everyone happy- my husband, myself, and our 3 kids, aged 21, 19 and 15. A big challenge and Tiago was definitely up for it.
The hotels we stayed in were a great deal for the price, just quirky enough to be interesting but still had all the modern amenities.
Our tour guides were all fantastic, spoke perfect English, and were incredibly knowledgeable about local sites and history.

Hotel Review
Casa dos Ofícios Hotel
Tomar

quirky and fun, front desk staff was incredibly helpful, rooms were large and clean, great breakfast included. Wonderful central location in Tomar.

Authenticity & Character
local history is part of the hotel, so interesting
Location
Staff
Cleanliness & Comfort
Local specialist: Tiago Filipe
Tiago
Tiago Filipe
Local specialist in Lisbon | Replied on Aug 09, 2024

Dear Karen,

Many thanks for your kind words! It was a pleasure having you here and I'm happy to understand that you enjoyed your trip.

You are a truly wonderful person and your kindness extends far beyond the sympathy you showed during your stay. And we both know what I'm talking about!

Many, many, many thanks once again!!

Best Regards,

Tiago

Rinolda put together a great itinerary for us...
Iceland | Aug 2 - Aug 6, 2024

Henry
Henry W.
Seattle, WA | Reviewed on Aug 09, 2024

Rinolda put together a great itinerary for us!

Local specialist: Rinolda J
Rinolda
Rinolda J
Local specialist in Iceland | Replied on Aug 20, 2024

Hi Henry!

Thanks for beautiful words, it was my pleasure!

Ten Days in Norway!
Norway | Jul 30 - Aug 8, 2024

C
Cindi H.
Harrison, NJ | Reviewed on Aug 09, 2024
We traveled in Norway. We rented a car and then traveled to places recommended by KimKim and Mar. It was great to have a mix of planned days and days with suggestions that we could do on our own. We really enjoyed Flam with the train, zipline, bikes and kayaking. The scenery and suggested routes to drive were simply stunning. We were thrilled with the accommodations. Norway will be a stunning memory for sure! Read more

We traveled in Norway. We rented a car and then traveled to places recommended by KimKim and Mar. It was great to have a mix of planned days and days with suggestions that we could do on our own. We really enjoyed Flam with the train, zipline, bikes and kayaking. The scenery and suggested routes to drive were simply stunning. We were thrilled with the accommodations. Norway will be a stunning memory for sure!

Hotel Reviews
Aurland Fjordhotel
Aurland

This one was fine - no elevator. What was a really nice perk was that breakfast and dinner were included. The only downside to that was there was no choice in the dinner - if you did not like what they were having, you would have had to buy something else. I was vegetarian and that was fine, but my daughter did not want goat and asked to have the vegetarian and was told no. Town is cute, but small.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Highland Lodge
Geilo

This hotel was new, beautiful, had lovely walking paths, a pool, a sauna, a kitchen in the room and was just beautiful!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Trolltunga Camping
Odda

The room was great with a kitchen and bedrooms. The scenery walking into town and the lake were gorgeous. The staff was also very helpful and friendly.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Clarion Hotel Bergen
Bergen

The centrality of this hotel was great as was the "family" room we stayed in. The included breakfast was amazing. The only downside was parking - garages are so tightly packed downtown! Yikes!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Scandic Byporten
Oslo

This hotel was fine. Right in the city center - right next to the train station. Parking was a little hairy in the tight garage, but otherwise, just fine.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Balestrand Hotel
Balestrand

This hotel had a fun vibe with a pool table and young staff and a bar. The room was our smallest of all of them and breakfast was only croissants and coffee. The town was also small but beautiful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Viking Day in Gudvangen
Viking Day in Gudvangen
Gudvangen

This was a nice way to break up a travel day and see a Viking village and to learn more about what defines a Viking and how they lived. The guide was knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Transport
Summer Adventure day in Flåm with Zipline and Bicycle trip
Summer Adventure day in Flåm with Zipline and Bicycle trip
Flåm

This was amazing - I am afraid of heights but sucked it up and am glad I did. The train ride to the zip line is stunning and the zip line itself is the longest in Norway - over beautiful scenery. Then we picked up bikes to ride 7 miles back downhill to town. Easy! After lunch we went kayaking with a guide who was outstanding - she was so personable and knowledgeable about the area. Overall an amazing day! Definitely the best day for our teens!

Quality of Experience
Guides, Drivers and Staff
Transport
Summer Kayaking Tour
Summer Kayaking Tour
Flåm

The guide, Romane, made it amazing! She was knowledgeable about the sport and the area. She told us good stories and also let us discover the scenery.

Quality of Experience
Guides, Drivers and Staff
She was so much fun to chat with!
Transport
Ride the Ulriken Cable Car
Ride the Ulriken Cable Car
Bergen

This ride was great - the views were amazing and the walk down was hard on the legs, but worth it! Just note, there is a funicular in town but this is a 12 minute drive outside of town. Town buses seemed to be available to get there. Note what kind of ticket you have. Ours were one-way which was great! But it is a steep descent (or ascent!)

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Mar Quiñones
Mar
Mar Quiñones
Local specialist in Kristiansand | Replied on Aug 21, 2024

Dear Cindi,
Thank you so much for taking the time to share this detailed feedback and for sharing your memories with us!
I'm delighted to hear that you had such a memorable time here!
If you ever plan another journey, we'd love to welcome you back, and I will be here and more than happy to assist you—it was truly a pleasure working with you!
Thanks once again for choosing us!
My very best to all the family,
Mar

The trip planned by Pilar at KimKim was great...
Peru | Jul 31 - Aug 7, 2024

Stephie
Stephie F.
Newport News, VA | Reviewed on Aug 09, 2024
The trip planned by Pilar at KimKim was great. All local guides and tours were perfect! We got to see everything we wanted. It was definitely the trip of a lifetime. For all future travelers, altitude sickness in Cusco is real. For the first day, either do a Cusco city tour or the Sacred Valley. On the second day, do the Sacred Valley or Machu Picchu. On the third day, do Machu Picchu or Ollantaytambo. Ollan is at a higher elevation than Cusco, so stay hydrated. Go from lowest elevation and... Read more

The trip planned by Pilar at KimKim was great. All local guides and tours were perfect! We got to see everything we wanted. It was definitely the trip of a lifetime. For all future travelers, altitude sickness in Cusco is real. For the first day, either do a Cusco city tour or the Sacred Valley. On the second day, do the Sacred Valley or Machu Picchu. On the third day, do Machu Picchu or Ollantaytambo. Ollan is at a higher elevation than Cusco, so stay hydrated. Go from lowest elevation and work your way up.

Hotel Review
Refugio Amazonas Lodge
Puerto Maldonado

There is no better place to stay than Refugio Amazonas! The local guides are built for knowing where and when the wildlife will come. We got to see all different types of monkeys, capybaras, macaws, caimans, frogs, turtles, snakes, and tons of insects! Thanks to the efforts of the biologists, we got to see the very rare crestled eagle nest. You will absolutely need good hiking boots, flashlight or head lamp, bug repellant, and binoculars. Light long pants and long sleeved shirst are essential. Get ready for the time of your life! The food offered was delicious and refreshing! It fueled our bodies for the hikes and adventures. At night, the bar offered all sorts of drinks and coffees. The beds were protected by elegant mosquito nests, so we slept peacefully to the sounds of the rainforest. The shower was so tranquil and relaxing. They even offer massages!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Machupichu full day tour (Shared)
Machupichu full day tour (Shared)
Cusco

Machu Picchu was amazing. We did Circuit 2 and it was perfect. Our team got to see everything and learn so much. It is a lot of stairs, so please stretch and stay hydrated. It is well worth it!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day 1 Puerto Maldonado at Refugio Amazonas
Day 1 Puerto Maldonado at Refugio Amazonas
Puerto Maldonado

I cannot say enough about the staff and guides! I love the leave-no-trace mentality in order to preserve and save the Amazon. Refugio Amazonas will make sure you are taken care of and are having a great time! We got to see a variety of different animals, to include monkeys, macaws, turtles, frogs, capybaras, insects, and so much more! This is the only place to experience the Amazon as it really is!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day 2 Puerto Maldonado at Refugio Amazonas
Day 2 Puerto Maldonado at Refugio Amazonas
Puerto Maldonado

I cannot say enough about the staff and guides! I love the leave-no-trace mentality in order to preserve and save the Amazon. Refugio Amazonas will make sure you are taken care of and are having a great time! We got to see a variety of different animals, to include monkeys, macaws, turtles, frogs, capybaras, insects, and so much more! This is the only place to experience the Amazon as it really is!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day 3 Puerto Maldonado at Refugio Amazonas- departure to  Lima
Day 3 Puerto Maldonado at Refugio Amazonas- departure to Lima
Puerto Maldonado

Refugio Amazonas made sure our departure was stress-free and easy. We got to enjoy a nice breakfast and off we went in the boat. The porters take care of the baggage, so you can focus on spotting the last bit of animals. The boat trip down the Amazon gives you time to reflect on your once-in-a-lifetime stay. I would come back in a heart beat!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Arrival in Cusco with tour (shared)
Arrival in Cusco with tour (shared)
Cusco

Our arrival in Cusco with tour was to Ollantaytambo. This is NOT recommended on the first day!!! 1 in 5 people experience elevation sickness and it is real! The reason this got 4 stars is because the tour is incredible and the guide was so knowledeable. If I had not gotten elevation sickness, it would be 5 stars. The guide gave me local medicine to ensure I was comfortable.

Quality of Experience
Guides, Drivers and Staff
Transport
Tour in Sacred Valley, Chinchero, Maras, Temple of the ten windows (Shared)
Tour in Sacred Valley, Chinchero, Maras, Temple of the ten windows (Shared)
Cusco

This is an amazing tour. You get to see all of the amazing Incan structures and learn about their way of life. It is an authentic experience at your comfort level. You want this tour!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Pilar Albuja

Anna was amazing, she guided us through every...
Indonesia | Jul 25 - Aug 2, 2024

G
Giorgos P.
the Cyprus | Reviewed on Aug 09, 2024

Anna was amazing, she guided us through everything and ended up making the ideal itinerary for us.

Local specialist: Ana Bicanic
Ana
Ana Bicanic
Local specialist in Bali | Replied on Aug 12, 2024

Hello dear Giorgos!

I trust you are well!

Thank you so much for your review and your trust!

I hope to welcome you as my guest again in future!

All the best!
Ana

Top-notch travel experience in Italy
Italy | Jul 25 - Aug 2, 2024

J
Jennifer M.
Chicago, IL | Reviewed on Aug 09, 2024
So many wonderful things to write about! We loved each of our tour guides, and appreciated their knowledge and friendliness. Of all the tours, the e-bike tour in Florence was our favorite. Cecelia was so fun! We loved getting a glimpse of areas outside of the city center. We also really enjoyed our cooking class and wine sampling at the vineyard! Our only regret was not spending enough time in each location. The hotels that were chosen for us were top-notch and exceeded our expectations. We... Read more

So many wonderful things to write about! We loved each of our tour guides, and appreciated their knowledge and friendliness. Of all the tours, the e-bike tour in Florence was our favorite. Cecelia was so fun! We loved getting a glimpse of areas outside of the city center. We also really enjoyed our cooking class and wine sampling at the vineyard! Our only regret was not spending enough time in each location. The hotels that were chosen for us were top-notch and exceeded our expectations. We did have an issue with the train from Milan to Cinque Terre. However, Andrea was quick to remedy the situation and on a Sunday no less. Much appreciated! We loved our time spent in your beautiful country, and look forward to visiting again in the future. Thank you so much for planning a wonderful family trip for us!

Hotel Reviews
Antica Locanda Leonardo
Milan

Beautiful hotel with friendly personnel and wonderful breakfast.

Authenticity & Character
Beautiful rooms and common areas, especially the courtyard
Location
Centrally located in the city, but private and quiet location.
Staff
Very friendly
Cleanliness & Comfort
The most comfortable beds on our trip. Very clean and well furnished
Albergo Degli Amici
Monterosso al Mare, Italy

Beautiful location and amazing view from the garden. We are so happy that we took advantage of the garden! There was ample seating and private nooks to enjoy. The rooms were lovely and the breakfast was delicious. The location was also wonderful. The only thing that may cause an issue are the steps into the hotel, which was a challenge when carrying heavy suitcases.

Authenticity & Character
Location
Very close to restaurants and beach. View from gardens is beautiful.
Staff
Cleanliness & Comfort
Hotel Il Guelfo Bianco
Florence

Beautiful hotel with extremely large rooms. The location is wonderful with close proximity to city interests. The staff was very friendly and helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Gran Duca Di York Milan
Milan

Absolutely gorgeous hotel with friendly staff, beautiful rooms, and delicious food. The location was very convenient to city interests.

Authenticity & Character
Beautiful! We wish we stayed at this hotel for more than just one night.
Location
Staff
Cleanliness & Comfort
We loved the extra treat of chocolate in the room!
Activity Reviews
Milan guided walk, including Duomo - Private guide
Milan guided walk, including Duomo - Private guide
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Lake Como Guided Visit (Varenna, Bellagio and Villa Melzi Gardens)
Lake Como Guided Visit (Varenna, Bellagio and Villa Melzi Gardens)
Italy

Extremely friendly and knowledgeable guide. We felt like she was showing us her home.

Quality of Experience
Guides, Drivers and Staff
Transport
Our driver to Milan was clearly not feeling well and the most aggressive at driving than other drivers on our trip.
Florence bike tour (small group)
Florence bike tour (small group)
Florence

Amazing experience and our favorite part of our trip to Italy. Cecilia was very knowledgeable, friendly, and fun. We highly recommend this activity for the chance to see Florence outside of city center.

Quality of Experience
Guides, Drivers and Staff
Cecilia is a wonderful guide! She is very knowledgeable and happy to answer all of our questions.
Transport
The bikes are easy to operate and provided a very fun way to tour Florence.
Winery visit with wine tasting and cooking class
Winery visit with wine tasting and cooking class
Italy

We highly recommend this activity! It was fun to learn how to properly prepare all the dishes on the menu. It was easy and fun way to learn these skills. Everything was delicious! We also enjoyed the wine tasting coupled with our food creations. All of the staff were very knowledgeable and friendly.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Thanks also to Marco, our driver for the day. He talked about different highlights along our journey, and pulled over for photo opportunities.
Accademia Gallery visit (Private Guide)
Accademia Gallery visit (Private Guide)
Florence

This was an amazing experience! Our guide was very knowledgeable and friendly.

Quality of Experience
Guides, Drivers and Staff
Transport
Milan Duomo Entrance ticket
Milan Duomo Entrance ticket
Italy

We enjoyed not having to stand in line because of purchasing tickets in advance, especially in the high temperatures of July,

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Aug 12, 2024

Dear Jennifer,
thanl you very much for your very nice words. It is so wonderful for us knowing that you enjoyed your time in Italy. Hope to see you soon.

Exceptional Family Vacation Experience with KimKim - Special Thanks to Our Amazing Guides!
Thailand | Jul 29 - Aug 5, 2024

K
Kathleen E.
Ashburn, VA | Reviewed on Aug 08, 2024

Our family used KimKim to help plan our summer vacation to Thailand, and we couldn’t be happier with the service. We would definitely use them again. I want to give a special mention to Julie, our tour guide in Bangkok. She made us feel like part of her family—always thoughtful, taking our family photos during the tours, sharing insightful information, and even providing us with snacks. We also want to recognize Toy, our tour guide in Koh Samui, who did an excellent job as well.

Local specialist: Kelly Lu
Kelly
Kelly Lu
Local specialist in Bangkok | Replied on Aug 08, 2024

Dear Kathleen,

Greetings from Kelly and thank you for your kind words. We're thrilled to hear that you had a wonderful experience with KimKim and that Julie and Toy made your trip to Thailand special. We appreciate your praise and look forward to helping you plan your next vacation. Safe travels!

Best regards from Asia,
Kelly

Go with the people who know Nepal
Nepal | Jul 29 - Aug 2, 2024

Chris
Chris J.
Australia | Reviewed on Aug 09, 2024
From the outset the service and communication was EXCELLENT. Our planner Amanda was super helpful in good advice for travelling in the off season / monsoon season and helped create an amazing itinerary that gave us the best trip for the little amount of time we had in Nepal. It was all organised in a short time and meant we didn't have to worry about what to do when we arrived. Our on ground contacts and guides were equally amazing - they contacted us before our tour started while we were... Read more

From the outset the service and communication was EXCELLENT. Our planner Amanda was super helpful in good advice for travelling in the off season / monsoon season and helped create an amazing itinerary that gave us the best trip for the little amount of time we had in Nepal. It was all organised in a short time and meant we didn't have to worry about what to do when we arrived.

Our on ground contacts and guides were equally amazing - they contacted us before our tour started while we were in Kathmandu to have a quick catch up, meet and greet and go through the upcoming days in more detail. It's little things like this that make for a confident trip and ease any concerns about travelling in a new country.

Throughout the whole tour our guides were prompt, friendly and very knowledgeable. Flights, transfers and site entries / permits were all sorted and something we didn't even have to think about - all we had to do was enjoy the amazing scenery, culture and interesting history.

An extra special mention to the team in adjusting our tour when I sustained an injury which meant we couldn't do a planned small trek. They arranged extra nights in our current hotel so we could stay where we were and rest.

Couldn't recommend the team highly enough.

Cheers Chris

Local specialist: Amanda Delecca
Amanda
Amanda Delecca
Local specialist in Kathmandu and USA | Replied on Oct 30, 2024

Hi Chris, we're thrilled to hear that you had a such a good extension to your work trip here in Nepal and that the team looked after you! Awesome to see that you got some mountain views above Pokhara as well!

Until next time :)
Amanda

Most memorable trip
Australia | Jul 12 - Jul 25, 2024

M
Maggie W.
Los Angeles, CA | Reviewed on Aug 08, 2024
My husband and I spent about 18 days in Australia, our first trip to this beautiful land. I feel I was so lucky to find Kimkim online and worked with Vicky who helped me planned everything, hotel, airfare, tours and suggestions of restaurants. From the time I was connected with Vicky to the end of our trip, Vicky was with us every step even though she's not with us physically. At the planning stage, she replied to my inquiries promptly; during the trip, she followed up to ensure our... Read more

My husband and I spent about 18 days in Australia, our first trip to this beautiful land. I feel I was so lucky to find Kimkim online and worked with Vicky who helped me planned everything, hotel, airfare, tours and suggestions of restaurants. From the time I was connected with Vicky to the end of our trip, Vicky was with us every step even though she's not with us physically. At the planning stage, she replied to my inquiries promptly; during the trip, she followed up to ensure our tours/check ins were smoothly. The day we left for Sydney to fly back to LA, she sent a farewell message. Other than being courteous and professional, what Vicky really impressed me is her ability of knowing customer's need by simply asking a few questions. I only told her our preference of activities and gave her the cities we would like to visit, Vicky designed a perfect itinerary within 24 hours. Everything she arranged for us, e.g. the hotels, the flight time btw places, the tour groups, seems to be exactly what we wanted. This is one of the best travel experience we had and I've got to give full credit to Vicky. Without her help, our trip would not be as memorable as it is. Thank you, Vicky!

Hotel Reviews
Hamilton Island Beach Club
Hamilton Island

This is one of the best hotels we've stayed. We have been pampered from the moment we landed at the Hamilton Island, the hotel staff greeted us at the airport and a porter (how amazing) picked up our luggage. We were served Champagne and a cold towel when we arrived in the lobby while the staff gave us a brief introduction of the hotel. Our room is upstairs with breathtaking ocean view. The infinity pool is right below our balcony but very quite. The room is well decorated, roomy, well equipped and clean. Bathroom has a nice modern tub and sizable shower room. Food in the hotel restaurant is surprisingly good, comparable to the fine dining restaurants we've been to. We had the breakfast delivered to our room two days in a row so we could enjoy the beautiful sunrise and serenity in the morning. Staff is very attentive. Shuttle service is very convenient to get around the island. We were in heaven.

Authenticity & Character
Location
Very close to the One Tree Hill for amazing sunset, marina for tours and water activities. The hotel has its own beach which is very nice.
Staff
Cleanliness & Comfort
Adina Apartment Hotel Brisbane
Brisbane

Right in the heart of Brisbane downtown, walk to all the nice restaurants, shops, South Bank, and shops. The apartment hotel is well equipped with washer/dryer, laundry detergent and full kitchen. Room is a bit of small but it's adequate.

Authenticity & Character
Location
Staff
Very helpful on giving us directions to wheresabout.
Cleanliness & Comfort
Vibe Hotel
Melbourne

Nicely located in the heart of CBD.

Authenticity & Character
Location
Staff
Staff is professional and very friendly. We asked the staff to heat up some leftovers and they did for us happily. Breakfast is fresh in good quality.
Cleanliness & Comfort
Activity Reviews
Whitehaven Beach and Hill Inlet Chill and Grill
Whitehaven Beach and Hill Inlet Chill and Grill
Australia

It is pure paradise. The lunch provided in White Haven is very good. Tour guide is knowledgeable. Boat transfers was efficient.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Whitsunday Islands and Heart Reef Scenic Flight - 70 minutes
Whitsunday Islands and Heart Reef Scenic Flight - 70 minutes
Australia

Smooth ride to see the crown jewel of Great Barrier Reef, the heart shaped reef. It's about 1 hr heliride.

Quality of Experience
Guides, Drivers and Staff
Transport
Tamborine Rainforest Skywalk + Hop on Hop off Shuttle
Tamborine Rainforest Skywalk + Hop on Hop off Shuttle
Australia

A bit underwhelmed. May be because of the winter, the mountain is not as green and waterfalls are ok. I would suggest to go to the Gold Coast instead.

Quality of Experience
Guides, Drivers and Staff
Transport
Lone Pine Koala Sanctuary and Brisbane River Cruise
Lone Pine Koala Sanctuary and Brisbane River Cruise
Brisbane

This is the best animal sanctuary among all the sanctuaries we visited in Sydney and Melbourne. Most of the Koala are awake!!!

Quality of Experience
Guides, Drivers and Staff
Transport
Phillip Island Penguin Parade Small Group Eco Tour
Phillip Island Penguin Parade Small Group Eco Tour
Melbourne

This is the highlight of our entire trip. Those precious penguins are soooo cute. The coastline of the island is spectacular!

Quality of Experience
The Moonlit Sanctury is in no comparison to Lone Pine, Brisbane. I feel this visit is just to kill time for the penguin parade at night.
Guides, Drivers and Staff
Transport
Bus was a bit tight but it's ok.
Luxe Bus Great Ocean Road with Wildlife Wonders
Luxe Bus Great Ocean Road with Wildlife Wonders
Melbourne

Truly luxury bus tour. The Benz Sprinter has phone charger!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Aug 09, 2024
Hi Maggie, It was an absolute pleasure helping you and your husband plan your first trip to Australia, and I’m thrilled to hear that you had such a memorable experience. Your enthusiasm made the planning process a joy, and I’m so glad that everything—from the hotels and flights to the tours and restaurant suggestions—aligned with your preferences. Thank you so much for taking the time to provide such detailed feedback. I truly appreciate it, and it’s wonderful to hear that Hamilton Island... Read more

Hi Maggie,

It was an absolute pleasure helping you and your husband plan your first trip to Australia, and I’m thrilled to hear that you had such a memorable experience.

Your enthusiasm made the planning process a joy, and I’m so glad that everything—from the hotels and flights to the tours and restaurant suggestions—aligned with your preferences.

Thank you so much for taking the time to provide such detailed feedback. I truly appreciate it, and it’s wonderful to hear that Hamilton Island and Philip Island were highlights for you.

Thank you for placing your trust in me to craft your itinerary. Hearing that you felt supported every step of the way and that the experience exceeded your expectations truly makes my day. Feedback like yours reminds me why I love what I do.

I’m grateful to have been a part of your adventure, and I hope that your journey through Australia has left you with many wonderful memories to look back on.

Thank you once more for your lovely feedback and for your booking.

Warm regards,
Vicky

We had 2 fantastic guides through this dense but very enjoyable trip
Argentina | Jul 20 - Jul 30, 2024

Yves
Yves M.
Hong Kong SAR China | Reviewed on Aug 08, 2024

We had 2 guides fantastic. Rodolpho for the IGuazu leg, very knowledgeable about the area and made the trip much easier especially for border crossing with Brazil which can be a big pain.
Rodolpho was friendly and very focus on making our trip unforgettable.
For the second leg, Maria Eugenia was our guide and driver for 10 days. Such a nice lady, when we finished the trip we had the feeling to leave a friend.

Local specialist: Camila Plat
Camila
Camila Plat
Local specialist in Buenos Aires | Replied on Aug 09, 2024

Good afternoon, Yves! Thank you for this review! I'm very happy that you had a lovely vacation and that you're heading back home with wonderful experiences and stories, thanks to Rodolfo and Maria Eugenia.

I’ll pass along your message so they can see how happy you were with the destination!
We look forward to welcoming you back next time!
Camila

Nihad was very responsive and helpful Hicha...
Morocco | Jul 25 - Aug 1, 2024

N
Neira F.
San Jose, CA | Reviewed on Aug 08, 2024

Nihad was very responsive and helpful
Hicham our guide was great
He was highly knowledgeable and made us feel at home everywhere
We appreciated his flexibility and personalized high level service

Local specialist: Nihad Hammi
Nihad
Nihad Hammi
Local specialist in Tinghir | Replied on Aug 09, 2024

Hi Neira,

Thanks you for the review and taking the time to write us about your experience, we are so glad that you had a great time with Hicham.

Thank you again for trusting us with your trip!

Nihad, Hicham & the rest of the Morocco immersion family

An amazing family trip.
Kenya | Jul 27 - Aug 7, 2024

Judith
Judith G.
Ashburn, VA | Reviewed on Aug 08, 2024
Our Kenyan guide George was awesome- such personality and so joyful! From the moment he picked us up at the airport, we felt comfortable and well cared for- we didn’t have to think at all about next steps, where to go, what attractions to see, where our meals were, etc. Everything was exquisitely planned.
We saw the big 5 before we left Kenya!
Our Tanzanian guide, Francis was great too and this part of the trip was also well planned without us having to think about a thing! Francis is...
Read more

Our Kenyan guide George was awesome- such personality and so joyful! From the moment he picked us up at the airport, we felt comfortable and well cared for- we didn’t have to think at all about next steps, where to go, what attractions to see, where our meals were, etc. Everything was exquisitely planned.
We saw the big 5 before we left Kenya!
Our Tanzanian guide, Francis was great too and this part of the trip was also well planned without us having to think about a thing! Francis is passionate about the animals and knows so much about them. Francis found remote spots in the parks, which gave us a different perspective.
The Serengeti is HUGE! We finally saw lion cubs and a hunt!
Unfortunately, the vehicle needed some repairs and he was struggling with it stalling and having to restart along the way. Thankfully with his mechanic background he figured out how to keep it moving.
The only general feedback (for the whole trip) I would give is that the travel time on travel days was underestimated and we often arrived at the next spot later than anticipated.
The lodges and camps were all wonderful in their own ways. Not being a fan of camping I was worried about the tented camps, but they were all so comfortable and the staff so accommodating. The food was great and the wine was always pouring. My favorite lodging experience had to be the Kilimanjaro Coffee House. We were the only guests and felt so pampered!
While the kids hiked, we took a tour of the coffee farm, hiked to a waterfall nearby and enjoyed a massage. It’s a magical place.

Local specialist: Joseph Thuo
Joseph
Joseph Thuo
Local specialist in Nairobi, Kenya | Replied on Aug 09, 2024
Thank you, Judith, for sharing your experience with us, which we are very happy to hear was so enjoyable. Our guides are always a high point of the trip, and we will be sure to pass along your praises. We’re sorry to hear that Francis had to put his mechanic skills to use on the car to keep things rolling, these cars really take a beating on the rough roads, but we’ve already been in touch with the team in Tanzania to be sure it is repaired well. We also take to heart your feedback on travel... Read more

Thank you, Judith, for sharing your experience with us, which we are very happy to hear was so enjoyable. Our guides are always a high point of the trip, and we will be sure to pass along your praises. We’re sorry to hear that Francis had to put his mechanic skills to use on the car to keep things rolling, these cars really take a beating on the rough roads, but we’ve already been in touch with the team in Tanzania to be sure it is repaired well. We also take to heart your feedback on travel timing so that we can do better on making sure the arrival to each destination is less pressured.

It was our pleasure to help create such wonderful memories for your family, and we hope you’ll get back in touch if you decide to explore further into Africa (Gorillas and chimps in Uganda? Whales and penguins in South Africa?)

Ashe Oleng, Asante Sana, Many Thanks

The BEST way to see Iceland
Iceland | Jul 11 - Jul 23, 2024

Kris
Kris D.
Dallas, TX | Reviewed on Aug 08, 2024

Adam was amazing to work with and so helpful in customizing our trip. We asked to see puffins and we must have seen 20,000! There are so many hidden places to see in Iceland I can’t imagine any other way to find them all.

Local specialist: Adam Warszawski
Adam
Adam Warszawski
Local specialist in Poland / Iceland | Replied on Aug 08, 2024

I'm glad you enjoyed Iceland, Kris! There's nothing more important to us than happy travelers. Thank you for the beautiful review, and I hope that one day you'll return to the Land of Fire and Ice!

Beautiful Brasil!
Brazil | Jul 2 - Jul 18, 2024

K
Kim H.
Belgium | Reviewed on Aug 08, 2024
We had a really good time in Brasil. Everything was very well organised. The Selina hotel in Rio and in Parraty were very nice. Our hotel in Buzios was absolutely fantastic. The hotel Pietro Angelo in FOz do Iguacu was not so good (too big and impersonal. We had a good time in Rio and the most amazing activity was hanggliding! We liked the samba class as well. And we joined a football game at Maracana. What a vibrant ambiance! Our day 1 tour guide in Rio was rather boring and super... Read more

We had a really good time in Brasil. Everything was very well organised.

The Selina hotel in Rio and in Parraty were very nice. Our hotel in Buzios was absolutely fantastic. The hotel Pietro Angelo in FOz do Iguacu was not so good (too big and impersonal.

We had a good time in Rio and the most amazing activity was hanggliding! We liked the samba class as well. And we joined a football game at Maracana. What a vibrant ambiance!

Our day 1 tour guide in Rio was rather boring and super touristic.
The tour day with bus and full boat in Praia do Araial was also very touristic. Pleasant but not our cup of tea.

We had a blast with Greg, the taxi driver. He's really a super nice person!

Thanks to Alfonso and colleagues who really helped us out when we had questions at any time of the day.

Thank you all for the nice experience!

Kim & Nora

Local specialist: Alfonso Ippolito
Alfonso
Alfonso Ippolito
Local specialist in Rio de Janeiro | Replied on Aug 09, 2024

Dear Kim, thank you for your review. I am so happy that you had a good time in Brazil. We will use your review to improve our services!!
I hope to see you back in Brazil soon!
Bests
Alfonso

Norway road trip
Norway | Aug 3 - Aug 7, 2024

T
Tera W.
Los Angeles, CA | Reviewed on Aug 08, 2024

Everything was perfect and always quickly responded when there was an issue! Thank you for all your help for a lovely trip to Norway!

Local specialist: Julia Mattos
Julia
Julia Mattos
Local specialist in Kristiansand | Replied on Aug 08, 2024

Hello Tera,
Thank you for the review and it's great to hear you had an amazing time in your time in Norway! :)

Best,
Julia

Alessia was amazing as were all the tour guid...
Italy | Jul 27 - Aug 5, 2024

M
Monica C.
San Ramon, CA | Reviewed on Aug 08, 2024

Alessia was amazing as were all the tour guides. All the events were seamless.

Local specialist: Valeria Arcangeli
Valeria
Valeria Arcangeli
Local specialist in Rome | Replied on Aug 09, 2024

Grazie Monica,
I am really glad that Alessia was amazing and you loved her.
I will be sure to let her know.

Hope you flight back home was nice, and you are already settle home.
Looking forward to seeing you again here in Italy,
ciao valeria

Thank you Vicky @ kimkim for the trip of a lifetime!
Australia | Jul 28 - Aug 7, 2024

Lea
Lea W.
North Atlanta, GA | Reviewed on Aug 08, 2024

Highly recommend an Australia/New Zealand trip planned by Vicky. It was our first time using kimkim and we experienced a 49-hour travel delay. Vicky was able to adapt our trip to fit in as much as possible with the delay and she had such a good attitude about it. Highlights included the Great Barrier Reef, Milford Sound in Queenstown, and all of the accommodations + transfers. We did not have ANY issues with anything Vicky planned and it was flawless! Thanks to Vicky, we will absolutely use kimkim again.

Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Aug 08, 2024

Hi Lea,

Thank you so much for your kind words and for taking the time to share your experience! I'm so happy to hear that you could still enjoy your trip to Australia and New Zealand despite your unexpected travel delay.

I'm delighted you found the experiences, accommodations, and transfers seamless and had a flawless experience. Your satisfaction and enjoyment mean the world to me, and it's wonderful to know that you'll consider using kimkim for your future travels.

Thank you again, Lea, for trusting me with your travel plans.

Warm regards,
Vicky

Rinolda planned an amazing trip for our famil...
Iceland | Jul 24 - Aug 1, 2024

Kinsey
Kinsey S.
Billingsley, AL | Reviewed on Aug 08, 2024

Rinolda planned an amazing trip for our family. Everything was perfect - lodging, sites, food recommendations - everything. We will definitely use KimKim again in our travels and when we return to Iceland. We loved it!

Local specialist: Rinolda J
Rinolda
Rinolda J
Local specialist in Iceland | Replied on Aug 20, 2024

Hi Kinsey,

It was my pleasure working with you! I am glad you fell in love with Iceland!