Kimkim Trip Reviews

4.8
Based on 14,317 ratings
Read 14,317 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

McClure tour of Athens and the Greek Islands
Greece | Sep 24 - Oct 3, 2024

Jeffrey
Jeffrey M.
Seattle, WA | Reviewed on Oct 14, 2024
We were very impressed with all of the tour guides on our trip. We had tour guides in Athens at the Acropolis, in Chania (on Crete) for a food tour (Maria), one while hiking the Imbros Gorge (Nikos), another at the Knossos Palace (Carin), and another for a half day trip around Paros (Nicole). All were very knowledgeable and added a lot to our understanding about Greek culture. They were really delightful to spend time with. We also appreciated their professionalism . They all seemed to... Read more

We were very impressed with all of the tour guides on our trip. We had tour guides in Athens at the Acropolis, in Chania (on Crete) for a food tour (Maria), one while hiking the Imbros Gorge (Nikos), another at the Knossos Palace (Carin), and another for a half day trip around Paros (Nicole). All were very knowledgeable and added a lot to our understanding about Greek culture. They were really delightful to spend time with. We also appreciated their professionalism . They all seemed to be very interested in giving us a better understanding of Greece.

We were also very impressed with the transportation on our trip. All of the drivers were there on time and transported us to our next destination in comfort.

Hotel Reviews
Elia Bettolo Hotel
Chania

The room was very comfortable. The location was very central which made for a fun stay.

Authenticity & Character
The front desk/ lobby is very small. It does not make for a very inviting entry.
Location
It is close to everything in Chania
Staff
For the most part staff was friendly and engaging
Cleanliness & Comfort
Bed was very comfortable
Sweet Home Hotel
Athens

It was an adequate facility with a good location and breakfast. Staff was helpful and friendly. We were hoping for a more unique hotel for our first few nights in Greece, however.

Authenticity & Character
There was nothing special about the facility
Location
The property seemed a little run down
Staff
Very Freindly
Cleanliness & Comfort
Mr & Mrs White Paros
Paros

This is a very unique property with a good design theme. It felt like an oasis at the end of our three week trip. The grounds were well landscaped and the pools were very inviting.

Authenticity & Character
The hotel design is a good example of modern greek architecture. It is very well maintained.
Location
It was about a 1 km walk to town on a very busy road with no sidewalks. We didn’t mind having to walk into town, but the road was a bit of a nuisance
Staff
Very attentive and friendly staff
Cleanliness & Comfort
Everything was immpeccable
Activity Reviews
Acropolis & Acropolis Museum Guided Tour
Acropolis & Acropolis Museum Guided Tour
Athens

Our tour guide (I wish I could remember her name) was extremely knowledgeable and a very delightful person to spend time with. She held an advanced degree in Greek history which gave her good credentials to conduct the tour.

Quality of Experience
See above
Guides, Drivers and Staff
See above
An ultimate food experience in the villages around Chania
An ultimate food experience in the villages around Chania
Chania

Nikos was a very courteous and helpful guide. It was fun to spend time with him and the hike through the gorge was very memorable.

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Paros Highlights tour
Half Day Paros Highlights tour
Paros

Nicole was a great guide. Once again, she was a fun person to spend time with and she was a wealth of knowledge. The insights she gave about the history of Paros (and Greek mythology in general) were really fascinating.

Quality of Experience
Guides, Drivers and Staff
Transport
The private tour of Knossos Minoan palace
The private tour of Knossos Minoan palace
Greece

Carin was an excellent tour guide. She was lot’s of funk and very knowledgeable

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Chris Gravas
Chris
Chris Gravas
Local specialist in Athens, Greece | Replied on Oct 14, 2024
Dear Jeff, Thank you very much for taking the time to provide detailed reviews of the hotels, guides, tours and transports provided during your Greek adventure. It was a pleasure planning this wonderful trip for you & your wife. I am glad that everything went smoothly and that you enjoyed your trip, getting a better understanding of Greece and its rich history. Should you wish to return to Greece for new explorations, or even visit Italy, I am here for you. I wish you both a wonderful fall... Read more

Dear Jeff,

Thank you very much for taking the time to provide detailed reviews of the hotels, guides, tours and transports provided during your Greek adventure. It was a pleasure planning this wonderful trip for you & your wife. I am glad that everything went smoothly and that you enjoyed your trip, getting a better understanding of Greece and its rich history.

Should you wish to return to Greece for new explorations, or even visit Italy, I am here for you. I wish you both a wonderful fall season ahead, gradually leading to holidays and precious family time.

All the best and safe travels!

Kind regards,
Chris

Rapa Nui and the Atacama Desert area
Chile | Sep 17 - Oct 3, 2024

B
Bronwen B.
Canada | Reviewed on Oct 14, 2024
Rapa Nui was everything and more than expected. Guides were good and gave good information. Numbers in the groups were not too large.
Atacama Desert trips were generally good. Some of the guides were better than others. Phillipe on the Geyser trip was exceptional.
I thought the flamingo portion of the trip to Red Rocks should be put in with the trip to the salt flats and swimming day as it makes the day very long and does not add to the Red Rock portion.
The Valley of the Moon tour...
Read more

Rapa Nui was everything and more than expected. Guides were good and gave good information. Numbers in the groups were not too large.
Atacama Desert trips were generally good. Some of the guides were better than others. Phillipe on the Geyser trip was exceptional.
I thought the flamingo portion of the trip to Red Rocks should be put in with the trip to the salt flats and swimming day as it makes the day very long and does not add to the Red Rock portion.
The Valley of the Moon tour was excellent as it gave a totally different perspective to the concept of desert.
I cannot thank the Kim Kim travel staff who helped change the itinerary after my husband got ill - combination of cold and high elevation. They were there for me to help get him to a lower elevation which is what we needed to do.
The only negative was the hotel in Santiago - it met the needs of sleeping but it was really very basic.

Hotel Reviews
Hotel Diego de Velazquez
Santiago

The hotel was not great - basic but not close to anything and walking around was difficult. I think it would have been better to have been able to stay closer to the downtown core if possible.

Authenticity & Character
Location
We needed a map or more information to figure out what was close by. We did walk around but we really need some guidance about getting to the downtown core. None was forthcoming. Same for questions of where to eat - no recommendations were given.
Staff
We had a language barrier - our Spanish is rudimentary at best.
Cleanliness & Comfort
The first room was tiny and noisy. Second stay at the hotel room was better.
Hotel Gomero
Hanga Roa

This place was really great. Room good, staff helpful, breakfast excellent, good location to walk into town, pickups for tours was easy. I would recommend this to anyone.

Authenticity & Character
Staff helpfulness, location,
Location
Easy walk in to town.
Staff
Full of ideas of what to do, helpful with respect to tours - pickup times etc,
Cleanliness & Comfort
Floors were clean, bathroom was kept super clean every day.
Hotel La Casa de Don Tomás
San Pedro de Atacama

This hotel had a very relaxed feeling despite people coming an going at all hours. Room was good size and the bathroom was spacious enough for two people. Location was relatively good - 10 minutes to town centre. It was clean and well maintained. Staff were really helpful.

Authenticity & Character
Buildings were made of - I think - local materials and looked like they should be there.
Location
only 10 minutes walk from the centre of town.
Staff
Very friendly staff. The kitchen group especially were most helpful and kept the buffet section for breakfast, clean and well stocked.
Cleanliness & Comfort
Bed was very comfortable, bathroom was always left sparkling after the cleaning people had been.
Activity Reviews
Transfer to the Airport  for your Flight to Easter Island
Transfer to the Airport for your Flight to Easter Island
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Rano Raraku Volcano & Anakena White Sand Beach
Rano Raraku Volcano & Anakena White Sand Beach
Easter Island

All the Moai sites were interesting. Anakena was a bit disappointing because of all the people. Moai were good.

Quality of Experience
Having time to walk around and not be rushed in viewing the site
Food
Glad we ordered ahead of time.
Guides, Drivers and Staff
Transport
 Half Day Tour Orongo Volcano
Half Day Tour Orongo Volcano
Easter Island

Guide was excellent and knew his history

Quality of Experience
Guides knowledge
Guides, Drivers and Staff
Transport
Half Day Visit  Ahu Akivi
Half Day Visit Ahu Akivi
Easter Island

Guide was a fill in but was very good. Very opinionated but he got his message across.

Quality of Experience
Knowledge of guide.
Guides, Drivers and Staff
Transport
Snorkeling Tour in Easter Island
Snorkeling Tour in Easter Island
Easter Island

If you have snorkeled anywhere in the South Pacific or in the Galapagos this is really a waste of time. There are few fish - I maybe saw a total of 100 - and the variety is poor. I did it to say I had snorkeled at Easter Island but it was not very good. I was the only one in the group so had the leader to myself.

Quality of Experience
There are not a lot of fish so improving it would be difficult. The time out on the water was not very long. If we had been able to go to Bird Island the experience might have been better.
Guides, Drivers and Staff
Transport
Boat had a problem going out.
Good Bye Easter Island - Transfer to the Airport for your flight to Santiago.
Good Bye Easter Island - Transfer to the Airport for your flight to Santiago.
Chile

We got picked up at the time and dropped off.

Visit the Tatio Geysers - Morning tour
Visit the Tatio Geysers - Morning tour
San Pedro de Atacama

Despite the early start this was worth it. The guide was awesome. I think perhaps the best one we had the whole trip.

Quality of Experience
Totally different from what we expected
Food
Guides, Drivers and Staff
Guide was superb
Transport
Afternoon Visit to "Valle de La luna "
Afternoon Visit to "Valle de La luna "
Chile

The scenery was out of this world. The concept of salt mining took on a whole new meaning - I am not sure how they did it. The guide took us up a the long way first - great idea as it was not so steep.

Quality of Experience
Guide was pretty good . Vistas were spectacular
Guides, Drivers and Staff
There was no problem asking questions and getting answers.
Transport
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
San Pedro de Atacama

This is a long day to start with so moving the viewing of the flamingos to the the Laguna Cejar day would have made this less strenuous. There is a lot of driving involved so one way to shorten it would be to change the flamingo viewing.

Quality of Experience
The lakes, the volcanoes, the country travelled, the animlas.
Guides, Drivers and Staff
The driver threw that bus around corners at great speed. If you had car issues it might have been a problem. The guide said ask any questions and he would answer them but he was up front and not listening and one could not jump up and ask questions due the way the bus was being driven. In addition, he spent more time on his phone than paying attention to his clients. You had to wait until the bus stopped to engage with him. I saw Rhias but could not get his attention and he kept saying we will see more. I did see more but no one else did because you could not get his attention. Lunch at 4pm is not lunch time.
Transport
Driver of the bus was acting like he was on a rally drive!
Astronomical Tour -  Atacama Desert
Astronomical Tour - Atacama Desert
San Pedro de Atacama

I thought this was good. It was very basic and so anyone who knew anything about stars and the Milky Way might have found this boring.

Quality of Experience
Guides, Drivers and Staff
Transport
Laguna Cejar, Ojos del Salar y Laguna Tebiquinche
Laguna Cejar, Ojos del Salar y Laguna Tebiquinche
Chile

I love birds so that part was great. Swimming in the salt sea - well floating - was very tightly controlled. Not an issue with the guide but definitely with the Parks lady.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Tamer B. Obeid
Tamer B.
Tamer B. Obeid
Local specialist in Quito & Santiago | Replied on Oct 14, 2024
Dear Brownen,
Thank you so much for your valuable feedback. Your review means a lot to us, myself, Riwal, and the Kimkim team, since it allows us to improve our services and draw the attention of our providers to the areas where they can do better. I am grateful for all the positive points you mentioned and rest assured that we will convey that to our guides, especially Phillipe. We would've loved for you and Peter to enjoy the Bolivia part of your trip, but hopefully soon we can plan further...
Read more

Dear Brownen,
Thank you so much for your valuable feedback. Your review means a lot to us, myself, Riwal, and the Kimkim team, since it allows us to improve our services and draw the attention of our providers to the areas where they can do better. I am grateful for all the positive points you mentioned and rest assured that we will convey that to our guides, especially Phillipe. We would've loved for you and Peter to enjoy the Bolivia part of your trip, but hopefully soon we can plan further memorable adventures for you in the region.
We hope to meet you again in the region while you enjoy more fabulous trips for you.
Best,
Tamer

Magical safari trip in Kenya, but the details were hard to nail down.
Kenya | Aug 23 - Sep 1, 2024

Veronika
Veronika S.
Merrick, NY | Reviewed on Oct 14, 2024
We had a magical trip in Kenya. We went to Nairobi, Amboseli, Ol Pejeta, Samburu and Masai Mara. The itinerary was great and all of our camps were extremely nice. Joseph did a really good job working within our budget to find the best accommodations. He also booked fascinating safaris and cultural visits. We saw the Big 5 (lions, cape buffalo, leopards, elephants, and rhinos) and felt like we maxed out our time. The main thing that could have been improved is communication around the... Read more

We had a magical trip in Kenya. We went to Nairobi, Amboseli, Ol Pejeta, Samburu and Masai Mara. The itinerary was great and all of our camps were extremely nice. Joseph did a really good job working within our budget to find the best accommodations. He also booked fascinating safaris and cultural visits. We saw the Big 5 (lions, cape buffalo, leopards, elephants, and rhinos) and felt like we maxed out our time. The main thing that could have been improved is communication around the itinerary. I've booked 4 trips with Kim Kim, and usually, the local travel agent tells you the pick up time so you know when you need to wake up and can plan accordingly. I don't know if it was cultural, but we had to ask for that a few times before we got those details from Joseph, despite having early flights most mornings.

Local specialist: Joseph Thuo
Joseph
Joseph Thuo
Local specialist in Nairobi, Kenya | Replied on Oct 18, 2024
Dear Veronika, Thank you so much for your detailed and honest feedback. We're delighted to hear that you had a magical experience in Kenya and enjoyed the diverse destinations and accommodations. It’s wonderful to know that our planning helped you make the most of your time and ensured you saw the Big 5 – that’s truly a safari dream come true! We also appreciate your candor regarding the communication around itinerary details. You’re absolutely right, and we take full responsibility for not... Read more

Dear Veronika,

Thank you so much for your detailed and honest feedback. We're delighted to hear that you had a magical experience in Kenya and enjoyed the diverse destinations and accommodations. It’s wonderful to know that our planning helped you make the most of your time and ensured you saw the Big 5 – that’s truly a safari dream come true!

We also appreciate your candor regarding the communication around itinerary details. You’re absolutely right, and we take full responsibility for not providing the complete and timely information you should have received. While we usually pride ourselves on clear communication, the busy season did get the best of us this time, and we're not proud of that. We’ve since made improvements to both our staffing and internal processes to ensure this doesn’t happen again.

We hope you’ll consider giving us the opportunity to show you our best on a future trip, perhaps to other incredible destinations in Africa. It would be our pleasure to assist you again and exceed your expectations.

Thank you for traveling with us, and we look forward to the chance to serve you in the future!

Warm regards,
Joseph

This was a great trip. Our guides were great ...
Argentina | Oct 4 - Oct 12, 2024

L
luke p.
Atlanta, GA | Reviewed on Oct 13, 2024
This was a great trip. Our guides were great and very knowledgeable. Our drivers were always on time. Hotel selection was great. Read more

This was a great trip. Our guides were great and very knowledgeable. Our drivers were always on time. Hotel selection was great.

Activity Reviews
Culinary tour of Buenos Aires city
Culinary tour of Buenos Aires city
Buenos Aires

Loved this part of our trip! Our guide took us all over the city and we got to try so many different this of local foods!! Highly recommend!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tour of Buenos Aires city
Tour of Buenos Aires city
Buenos Aires

Our tour guide was very knowledgeable. She took us to many parts of the city all on one day

Quality of Experience
Guides, Drivers and Staff
Transport
Tour of Bariloche city with a visit to Campanario Hill
Tour of Bariloche city with a visit to Campanario Hill
Bariloche

Martin was an excellent tour guide! He was very patient and very knowledgeable. Always on time, early actually. Would highly recommend him!

Quality of Experience
Our guide Martin was the best
Guides, Drivers and Staff
Transport
Boat trip to Victoria Island and the Arrayanes forest, Premium deck
Boat trip to Victoria Island and the Arrayanes forest, Premium deck
Bariloche

This was the least interesting part of our trip. The lake is beautiful, but can be seen by hiking. This long boat trip takes you to Victoria Island, which was just an island with large redwood trees from California . This may be exciting for an older traveler, but took all afternoon just to see a park w trees. Would not recommend this. Use your time hiking, not on a boat ride.

Quality of Experience
Guides, Drivers and Staff
The people were great
Transport
Local specialist: Paulo Salvador Jimenez Veron
Paulo Salvador
Paulo Salvador Jimenez Veron
Local specialist in Buenos Aires | Replied on Oct 14, 2024

Hola Luke,

Thank you so much for your kind words. We are delighted that you enjoyed your trip to our home country.

We'll keep in mind your comments about the boat trip in Bariloche for our future guests.

We hope to have you back soon in the future,

Saludos!
Paulo

Adam, Jessica and the entire kimkim team were...
Spain | Oct 1 - Oct 11, 2024

Charnene
Charnene F.
Ashburn, VA | Reviewed on Oct 13, 2024
Adam, Jessica and the entire kimkim team were invaluable in making this a wonderful and memorable trip! Their insights, guidance, and outstanding communication and availability to assist were critical for us. They easily handled our major and minor itinerary changes after our luggage was lost. They were reassuring, calm and efficient. I am happy I trusted kimkim...they delivered on an unforgetable adventure! Read more

Adam, Jessica and the entire kimkim team were invaluable in making this a wonderful and memorable trip! Their insights, guidance, and outstanding communication and availability to assist were critical for us. They easily handled our major and minor itinerary changes after our luggage was lost. They were reassuring, calm and efficient. I am happy I trusted kimkim...they delivered on an unforgetable adventure!

Hotel Reviews
Joya del Casco Boutique Hotel
Seville

Joya del Casco is the best hotel we stayed in during our Spain vacation. The accommodations, the staff, and the location are all phenomenal!

Authenticity & Character
The staff, especially Joanna, were so genuine and helped us navigate local culture.
Authenticity & Character
The staff, especially Joanna, were so genuine and helped us navigate local culture.
Location
So accessible to major site seeing spots and restaurants.
Location
So accessible to major site seeing spots and restaurants.
Staff
So very friendly and gave the best hints and recommendations.
Staff
So very friendly and gave the best hints and recommendations.
Cleanliness & Comfort
Such a beautiful and comfortable facility and rooms.
Cleanliness & Comfort
Such a beautiful and comfortable facility and rooms.
ICON Valparaíso—Adults Only
Cala Murada

The staff, amenities and views were excellent. We absolutely loved the views and breakfast buffet. The beach was phenomenal!

Authenticity & Character
Location
It was too remote. Each time we had to to take a taxi to get dinner as the meal plan was limited and very.expensive. Also, it was challenging to get to the beach.
Staff
Very helpful and accommodating. We requested a room change because of a drainage issue and they assisted it right away. The staff was very friendly and kindly gave us local insights as well as arranging transportation.
Cleanliness & Comfort
Activity Reviews
Flamenco Show & Museum Visit
Flamenco Show & Museum Visit
Seville

Wonderful and exciting performance! The museum was small but the gift shop had great items, though overpriced.

Quality of Experience
Guides, Drivers and Staff
Self-Guided Local Market Trip
Self-Guided Local Market Trip
Seville

Great, easy-to-follow self-guided tour...got to see and interact lwith ocal artisans, crafts and fresh foods. Throughly enjoyed exploring the variety and genuine culture of Savilla.

Local specialist: Adam Gomez
Adam
Adam Gomez
Local specialist in kimkim HQ | Replied on Nov 11, 2024

Char, where do I even begin?! I remember our first phone call. You were so kind and sweet, and I instantly knew it was going to be fun working with you! ⭐️

I am glad you had a great anniversary exploring different regions of Spain and relaxing on the beaches of Mallorca!

Jess is the best, and it is so great she was able to help handle in-trip support with your lost luggage! Please return to kimkim for another adventure! I also plan trips to Portugal and Costa Rica. If you know where to find me, I will be happy to plan one for you! ;)

I wish you the best! 🙏

This was the best trip thus far in our life! ...
Vietnam | Sep 27 - Oct 5, 2024

Michael and Kristen
Michael and Kristen S.
Seattle, WA | Reviewed on Oct 13, 2024
This was the best trip thus far in our life! We were lucky to work with Ashley from the Kimkim team on creating the experience of a lifetime and couldn't have asked for a better agent. We had great tours and experienced many new things, ate new foods, and met some great people along the way. Each day, we knew what the agenda was and had a white glove experience with private transfers and troubleshooting (which were little to none as the trip plan was basically perfect). We can't... Read more

This was the best trip thus far in our life! We were lucky to work with Ashley from the Kimkim team on creating the experience of a lifetime and couldn't have asked for a better agent.

We had great tours and experienced many new things, ate new foods, and met some great people along the way.

Each day, we knew what the agenda was and had a white glove experience with private transfers and troubleshooting (which were little to none as the trip plan was basically perfect).

We can't wait for our next adventure and will definitely be repeat customers!

Hotel Review
La Siesta Premium Sai Gon

A REAL 5 STAR HOTEL! Great room and concierge people.

Authenticity & Character
Nice design and clean
Location
Close to everything and located on a nice street.
Staff
Friendly concierge
Cleanliness & Comfort
Nice room!
Local specialist: Ashley Nguyen
Ashley
Ashley Nguyen
Local specialist in Hanoi | Replied on Oct 15, 2024

Dear Michael and Kristen,

Thank you for your feedback!

It is such an honor to be a part of your wonderful trip! I am so happy you enjoyed the trip and had unforgettable memories together. Your experience is our priority to improve our service day by day.

Hope to see you soon on the further trip by exploring more parts of Vietnam as well as Southeast Asia countries with us.

Sincerely farewell from Vietnam and wish you all the best!

Ashley

The trip was okay ! I reached out to Kim Kim...
Greece | Sep 28 - Oct 11, 2024

M
Marjorie R.
Chicago, IL | Reviewed on Oct 13, 2024
The trip was okay ! I reached out to Kim Kim earlier this year with a friends suggestion . We had 3 options and were walked thru every possibility. Angela was amazing . We had a slight snafu and she was immediately there for us . The drivers and excursions were seamless . We visited the country of Greece and 3 islands 4 major cities … going forward I thought as a senior couple a little too much for us . We lost a few days due to transfers between islands that I was not prepared /told about.... Read more

The trip was okay ! I reached out to Kim Kim earlier this year with a friends suggestion . We had 3 options and were walked thru every possibility. Angela was amazing . We had a slight snafu and she was immediately there for us . The drivers and excursions were seamless . We visited the country of Greece and 3 islands 4 major cities … going forward I thought as a senior couple a little too much for us . We lost a few days due to transfers between islands that I was not prepared /told about. The excursions were interesting but took up a lot of our time . We have been to Europe 5 times and although this seemed easy in the future I will plan on our own

Local specialist: Angela (Aggeliki) Giannioti
Angela (Aggeliki)
Angela (Aggeliki) Giannioti
Local specialist in Greece | Replied on Oct 17, 2024
Hi Peggy, I'm really sorry to see that you didn't enjoy the your trip to the fullest. You never mentioned anything during the trip. On the contrary you always told me that you are having a great time and all was an amazing adventure. The only ferry you had was the one between Santorini and Crete. That's because there is no straight flight connection between the islands.
For your transfer from Athens to Santorini and Crete back to Athens I recommend taking a flight - which you eventually did...
Read more

Hi Peggy,

I'm really sorry to see that you didn't enjoy the your trip to the fullest. You never mentioned anything during the trip. On the contrary you always told me that you are having a great time and all was an amazing adventure.

The only ferry you had was the one between Santorini and Crete. That's because there is no straight flight connection between the islands.
For your transfer from Athens to Santorini and Crete back to Athens I recommend taking a flight - which you eventually did - exactly to reduce transfer times, as did keep in mind that you are senior travelers so reducing any hassle was my priority.

Finally, the full - detailed itinerary with all times and info was sent to you 22 days prior to your arrival (final full detailed trip plan sent on September 6th while your arrival was on September 28th).
So you knew 3 weeks ahead about how long each transfer would be take and the exact times of pick ups, etc.

I am honestly really sorry that I now know that something wasn't at your liking.
My ultimate goal is to offer lifetime experiences. Not only meet but exceed all expectations. I'm really sorry to know that I didn't manage to do that for you as I have done for so many travelers leaving superb feedback about their trip. 😕

Safe travels!
Angela

Bucket list item complete! It was AMAZING
Peru | Sep 14 - Sep 22, 2024

Jan
Jan M.
Lehi, UT | Reviewed on Oct 13, 2024
Our trip to Peru was incredible! Martina, our coordinator, and her team took such good care of us. They adjusted the itinerary to match our interests and kept in touch with us all along the way so we knew what to expect each day. I felt save and was ablet o relax and truly enjoy the experience!
Each of our guides were so personal and knowledgeable. We learned SO much! We truly enjoyed Edilberto (Edi) in Cusco, Franklin in Puerto Maldonado & Corto Maltes in the jungle, and Jose in Lima.
If...
Read more

Our trip to Peru was incredible! Martina, our coordinator, and her team took such good care of us. They adjusted the itinerary to match our interests and kept in touch with us all along the way so we knew what to expect each day. I felt save and was ablet o relax and truly enjoy the experience!
Each of our guides were so personal and knowledgeable. We learned SO much! We truly enjoyed Edilberto (Edi) in Cusco, Franklin in Puerto Maldonado & Corto Maltes in the jungle, and Jose in Lima.
If you love adventure then we highly recommend the Via Ferrata climbing and ziplining experience in the Sacred Valley! Machu Picchu was breathtaking (we wish we had done more hikes in the area or part of the Inca trail), and the jungle was captivating.
I am SO glad we chose to work with this travel agency!

Local specialist: Martina Capel
Martina
Martina Capel
Local specialist in France | Replied on Oct 13, 2024

Dear Jan,

Thank you very much for your great review !

I am very happy that you enjoyed your stay in our beautiful country and that you had the opportunity to learn many things from our guides.

To many more amazing trips with KimKim !
Warm regards,
Martina & Team

Take it all in,…a most unforgettable experience
Japan | Sep 11 - Sep 22, 2024

C
Charlie K.
Hilo, HI | Reviewed on Oct 13, 2024
Our agents were amazing. Myaen who started our itinerary paid attention to detail, and responded very promptly every time we emailed or chatted. She was super helpful and informative and knew the ins and outs of the areas of Japan that we anted to visit as ell as all the experiences we had hoped to encounter. We especially enjoyed Eri, our guid to Mt Fuji. Very educated and knowledgeable on many facets of Japan, currently and historically. She helped purchase our future Shinkansen tickets to... Read more

Our agents were amazing. Myaen who started our itinerary paid attention to detail, and responded very promptly every time we emailed or chatted. She was super helpful and informative and knew the ins and outs of the areas of Japan that we anted to visit as ell as all the experiences we had hoped to encounter. We especially enjoyed Eri, our guid to Mt Fuji. Very educated and knowledgeable on many facets of Japan, currently and historically. She helped purchase our future Shinkansen tickets to Kyoto at Tokyo Station before we embarked on to Mt Fuji. We had an amazing time. What was noted on the itinerary for the day as spot on and excellent.

Our curated day in Tokyo that I believe Irish put together, was chock full of places and things to see and do. It was a very comprehensive itinerary and one not for the weak of Herat directional fortitude or stamina. We visited four districts, navigated 8 or 9 metros, stayed out for 10 hours, and walked 9 miles. At our age, 62 ad 67 that was such an amazing day to have accomplished. The maps that were attached to the itinerary were very useful. I would suggest noting the time that the itinerary might take and distances that might be covered should one take in each spine, temple ad shopping experience.

And, 7-11 and Eki ben are our new best friends. When in doubt or in a pinch for time, or grabbing something on long Shinkansen rides, that’s the way to go.

Our Nakasendo trail adventure was just breath taking. Each trail presented a new challenge and a very nostalgic look into the past. The scenery and culture up close and personal was spectacular. Each post town was quaint and offered such fascinating personal introspect. The ryokan and meal accommodations was nothing short of historic, realistic, generous, home felt and inspiring. Each were different in their own way, but blended a personal and professional sense of accommodation.

For note, the original Nagiso to Magome route from the train station, via the road, as prescribed by the itinerary and included map, should be just an option. Although the Trail was nearby we did follow the road but it was getting sketchy and boring. We opted to had to the trail midway and landed in Tsumago, which would have been our day two hike toward. We spent time there and taped in the trail for the duration, to Magome. It drew late, very dark and thunderstormed on us. It took us almost five plus hours to complete from start to finish, not including our rest in Tsumago. And, because we hiked the route, we chose not to hike back to Tsumago the next day as the itinerary laid out. Instead we found another 3.5 mile hike near Magome, then caught the bus to Tsumago for our day and accommodations. We were told by many, that people take the bus to Magome and hike back toward Tsumago. An option that should be included in your itinerary going forward. The bus back to Tsumago defended on a very steep winding road. That would had been our route should we stayed on our trek from Nagiso. Again not for the traveler less experienced in hiking that distance or terrain.

The trail was charming and spectacular. We only saw people hiking from Magome to Tsumago. Heading in our opposite direction. The easier hike. Our time however in both post towns were magical. We watched a vendor make udon in the window and after our short hike in Magome, decided to have lunch there. It was a very connecting experience.

The other trails were great. Kiso Fukushima was surrounded by Nakasendo trail within the city limits, which we partook. After a little confusion in Yabuhara, we found out was the the Tori Pass hike. Simply breathtaking. Narai was spectacular and we so loved the five star accommodations at Byaku Narai. We were on cloud nine and it was a great reward to end our hikes. We foregone our last day hike from Narai and just caught the train to Matsumoto. The castle was awe inspiring. The hotel, though so centrally located was a bit cramped. Very awkward bathroom set up that was almost dangerous to navigate. Our other hotels, Karaska in Tokyo, Daiwa Roynetts in Kyoto and Tokyo, were perfect.

Our foodie izakaya experience in shinjuku was so much fun. We would not have ventured there without our guide, who was energetic, educated and animated. What a fun last night.

Thank you to all of you who made this trip so memorable. This was the way to go versus two weeks on a tour bus. We plan to return to Japan and will certainly use your service again. We are using kimkim to Australia and New Zealand this coming January.

Forgot to mention that the greeter and white glove driving service from and to the airport was superb and such a classy touch. We felt so special..

Mahalo again for your patience with us and making this journey an unforgettable one.

Susan and Charlie Kunz

Hotel Reviews
Karaksa Hotel Tokyo Station
Tokyo

Great location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Daiwa Roynet Hotel Kyoto Terrace Hachijohigashiguchi
Kyoto

Great location. Amazing breakfast

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Magome Chaya

Super charming and authentic. We felt like family

Authenticity & Character
Location
Staff
Jenn was so helpful and kind. She even recommended an additional hike for us to go on which was spectacular
Cleanliness & Comfort
Koshinzuka Minshuku
Nagano

The family was so genuine and allowed our traveling companions to stay at their hotel instead of a part rom us as they had a spare room open.

Authenticity & Character
Amazing history behind this ryokan. We loved it
Location
Staff
Super friendly and giving. They gave us omiyage
Cleanliness & Comfort
Kiso Mikawaya
Kiso-Fukushima
Authenticity & Character
Location
Little away from town but very nice
Staff
Cleanliness & Comfort
BYAKU Narai
Narai

Simply spectacular. Private garden furo on the outdoor deck. Amazing food. Very classy and 5 star

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Large suite and bathroom. We felt privileged
Dormy Inn Matsumoto
Matsumoto
Authenticity & Character
Location
J
Staff
Cleanliness & Comfort
The room was very cramped and the bathroom was dangerous to navigate. The threshold and a high ledge and a step down to the main bedroom floor made it precarious
Daiwa Roynet Hotel Ginza PREMIER
Tokyo

Great location to metro and Ginza

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Get Close to Mount Fuji at Lake Kawaguchiko
Get Close to Mount Fuji at Lake Kawaguchiko
Tokyo

Eri our guide always the most intricate piece to this tour

Quality of Experience
Guides, Drivers and Staff
Transport
Tea ceremony and see shrine, temples
Tea ceremony and see shrine, temples
Kyoto

It was a memorable experience. Very authentic and cultural. Kimonos were a nice touch

Quality of Experience
Guides, Drivers and Staff
Transport
Bus and walking
Nakatsugawa to Magome Trail
Nakatsugawa to Magome Trail
Japan

Don’t recommend the Nagiso to Magome road route

Quality of Experience
Guides, Drivers and Staff
Transport
Magome to Tsumago
Magome to Tsumago
Japan

Saw the trail in reverse but that didn’t take away from the experience nor the scenery

Quality of Experience
Guides, Drivers and Staff
Transport
Tsumago to Nojiri or Nagiso & Kiso Fukushima
Tsumago to Nojiri or Nagiso & Kiso Fukushima
Japan

Kiso Fukushima was so much fun. Shops, museums, trail, foot onsen, bar. Great food at our hotel too. Got to do our laundry too

Quality of Experience
J
Guides, Drivers and Staff
Transport
Nara Day Tour from Kyoto
Nara Day Tour from Kyoto
Japan

Once we figured out the transportation to and from, we had an amazing time. Everything was so awe inspiring and beautiful.

Quality of Experience
Guides, Drivers and Staff
Transport
Narai to Kiso Hirasawa Trail & Matsumoto
Narai to Kiso Hirasawa Trail & Matsumoto
Japan

We skipped the KisoHirasaw hike and stayed in town to shop. Matsumoto was fun and had spectacular affordable sukiyaki recommended by hotel staff.

Quality of Experience
Guides, Drivers and Staff
Transport
Free Afternoon in Tokyo
Free Afternoon in Tokyo
Tokyo

Giza was so much fun and exciting. We stopped for five hours before settling in the lobby of our hotel awaiting our rife to the airport

Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo Night Food Tour
Tokyo Night Food Tour
Tokyo

A must do for everyone. A spectacle to behold in Shinjuku, but the food and guide were just fabulous

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Myaen Verzosa

Emanuela was excellent and had great personal...
Iceland | Sep 17 - Oct 1, 2024

J
Jennifer D.
Denver, CO | Reviewed on Oct 13, 2024
Emanuela was excellent and had great personal knowledge. The piece of mind of the planned adventure with goals but the ability to detour was awesome and her recommendations were spot on! Read more

Emanuela was excellent and had great personal knowledge. The piece of mind of the planned adventure with goals but the ability to detour was awesome and her recommendations were spot on!

Activity Reviews
Ferry to the Westfjords
Ferry to the Westfjords
Stykkisholmur

Nicer ferry we have been on. There are beds for resting and great coffee with free refills

Quality of Experience
Guides, Drivers and Staff
Transport
Forest Lagoon
Forest Lagoon
Akureyri

Beautiful spot and very peaceful! Wish we could have more time in Akureryi

Quality of Experience
Guides, Drivers and Staff
Get a smoothie
Mývatn Nature Baths
Mývatn Nature Baths
Lake Mývatn

Loved these baths but we were there in a storm so hard to talk about the view, but the pools definitely took the night’s chill off and the staff was wonderful!

Quality of Experience
Guides, Drivers and Staff
Explore Reykjavik and Sky Lagoon
Explore Reykjavik and Sky Lagoon
Reykjavík

Amazing experience and a great way to shed jet lag! Definitely do the 7step ritual.

Quality of Experience
Transport
Blue Car was a great way to personalize our trip and definitely get the car wifi for navigation
Around and about Isafjordur or Hornstrandir
Around and about Isafjordur or Hornstrandir
Ísafjörður

Beautiful area! Peaceful especially in early Autumn. A little foggy so perhaps we missed some of the views, but the area itself was soul healing. Explore the local hot pots and eat with locals at Tjorhusid! What an experience and the food was A-Mazing!! The stop for lunch at LitleBaer Farm- completely worth it!! If you are buying an Icelandic swester - buy from her, her mother and grandmother make them!! And they have gluten free waffles

Quality of Experience
Tjorhusid is 100% worth it!
Guides, Drivers and Staff
Enter the Eastfjords
Enter the Eastfjords
Egilsstadir

Rugged and steep. Complete eye candy. Wish we could have stopped at the reindeer preserve Mud baths were amazing and we loved the lava rock at Dimmuborgir were incredible. Spend enough time to do the larger loop Staying in the hostel that night was our least favorite spot but food at the Nordic Inn was amazing

Quality of Experience
At the feet of the Vatnajokull glacier and snowmobile tour
At the feet of the Vatnajokull glacier and snowmobile tour
Höfn

Different way to see the area and experience the glacier. Might not be for everyone, but if you like a snowmobile its a great experience. Mike was a fantastic guide

Quality of Experience
Guides, Drivers and Staff
Transport
Super jeep was a trip! Sadly missed the reindeer by one day
Enter the South Coast
Enter the South Coast
Höfn

Beautiful area and glad we had tours scheduled but we had to readjust to the crowds :-)

Quality of Experience
Glacier Walk in Solheimansjokull
Glacier Walk in Solheimansjokull
Vík

Great way to experience the glaciers and learn more about their history. Totally worth the experience even with the snowmobile tour Maria was a fantastic guide

Quality of Experience
Guides, Drivers and Staff
Hvamsvik Lagoon
Hvamsvik Lagoon
Iceland

Loved being out on the water. If its cool out its a brave moment to get from pool to pool. Beautiful at sunset. Waterfall nearby also worth a drive

Quality of Experience
 Discover North Iceland
Discover North Iceland
Iceland

Get out at night and look up! Laugerbakki was interesting place to stay. Lamb Inn Guesthouse was nice to be out of the city but the water definitely has an animal odor so that was not great

Vatnshellir Lava Cave Tour
Vatnshellir Lava Cave Tour
Snæfellsnes Peninsula

Not very extensive spaces but very cool to experience

Quality of Experience
Guides, Drivers and Staff
A Day at the Blue Lagoon
A Day at the Blue Lagoon
Grindavík

The Silica hotel was a wonderful way to end our trip and relax for the day. It was wonderful to have an area away from the crowds at the main pools but go to the main pool for the masks!! The water and setting and stunning!

Quality of Experience
Guides, Drivers and Staff
South Coast
South Coast
Vík

Beaches and ice!! Stunning views

Quality of Experience
Buggy tour in the Geyser Area
Buggy tour in the Geyser Area
Golden Circle

So fun for us, but we love buggys. The geyser was nice treat with it. It does become crowded here so be prepared

Quality of Experience
Guides, Drivers and Staff
Snowmobile tour in Vatnajokull
Snowmobile tour in Vatnajokull
Höfn

So fun but bring good gloves and shoes

Quality of Experience
Guides, Drivers and Staff
Mike was fantastic
Local specialist: Emanuela Grieco
Emanuela
Emanuela Grieco
Local specialist in Iceland | Replied on Nov 06, 2024

My dear Jen,
it was a pleasure to stay connected with you while you were here in iceland. I loved all the pictures you shared wih me daily and you enthusiasm while you were enjoying a lifetime memorable adventure with your family.
Thank you for the trust and for your lovely words :)
Big hug to the three of you,

Emanuela

It was an excellent trip to Norway and Sweden
Norway | Sep 16 - Oct 3, 2024

Sapna
Sapna G.
Flagami, FL | Reviewed on Oct 13, 2024
After some hiccups my program for Norway and Sweden was set. Silvia helped me set up my bookings for various places in Norway – Oslo, Flam, Bergen and Trondheim, and Stockholm in Sweden. My challenging trip involved booking hotels, trains and a short cruise and she met them all. I had an idea of what I wanted to do and she enhanced the trip by making some suggestions, which I took and enjoyed! All in all, my trip was successful and it was great to have all the tickets and bookings done before... Read more

After some hiccups my program for Norway and Sweden was set. Silvia helped me set up my bookings for various places in Norway – Oslo, Flam, Bergen and Trondheim, and Stockholm in Sweden. My challenging trip involved booking hotels, trains and a short cruise and she met them all. I had an idea of what I wanted to do and she enhanced the trip by making some suggestions, which I took and enjoyed! All in all, my trip was successful and it was great to have all the tickets and bookings done before I went to the countries. The walking maps, places to see and where to eat Silvia provided helped me to see the city. In three key places my room had excellent views. I don’t think I would have been able to do that myself. I took the day tours she recommended, and they were all great. I look forward to working with Silvia again sometime (if she will work with me – LOL) to see Iceland and Denmark.

Hotel Reviews
Comfort Hotel Karl Johan
Oslo

The location is the best part of this hotel. It is near the Central Station and it was super easy to go everywhere from there. Rooms were comfortable and staff was ready to help with anything. The only thing I missed having was a hot water kettle to have tea in my room. Breakfast was a bit boring. Same thing everyday (I stayed 5 nights).

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Room and bathroom were all clean and in good condition.
Fretheim Hotel
Flåm

I think this hotel is a bit overrated. It was just like any other 3 star hotel. The room was okay, my view was in the front so yes, it was great. Flam is really small and this hotel was just a 1 min walk to the station. The bathroom was clean, bed was comfortable. Wifi was fine. The breakfast was boring and not much choice for vegetarians despite the huge spread. Even the hash browns were dry and hard.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Scandic Torget
Bergen

The hotel was about a 12-15 min walk from the station but the location was excellent. It was right in the historic district of Bergen. I was lucky to have a room on the 6th floor with a great view. The location was superb. I could walk to all the buses, tourist places, grocery store and visitor center. I completely enjoyed that. The hot water kettle really helped as I am tea drinker. Room and bathroom were both great. Breakfast was okay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
MS Vesterålen
Tromsø

This was the short 2 night, 1 day cruise from Bergen to Trondheim. The room, wifi, bathroom - all were good, although I was almost in the bowels of the ship. I did have a peephole to look out. This was quite expensive cruise. It was kind of cheap of them to not provide meals for everyone who stays the night. They did not even provide breakfast. There were plenty of places to sit and view the scenery. And there were some eating places to buy food. They could have had more evening programs to engage passengers.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Thon hotel Nidaros
Trondheim

The room that was booked for me was the single room. It was good size. All was good - the room, the bathroom, the hot water kettle, the wifi. The best part was the food - breakfast and the "light" dinner was great. The light dinner was not so light. For me it was a full meal. The breakfast was also great. The only thing was that they did not have the dinner on the weekends...why? The location was fantastic.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Queen's Hotel
Stockholm

The location was a little far from the central station, but otherwise it was okay. I had to walk a bit to get to the buses and trains. But the walking was okay - it was all through the shopping area, so fun to look around. I did not like that they did not have an elevator for the first floor. Carrying luggage up and down is never fun. Room was comfortable. Breakfast was quite boring...same old bread and eggs.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Stockholm Archipelago Tour with lunch
Stockholm Archipelago Tour with lunch
Stockholm

It was a good tour. Got to see Stockholm and surrounding area. It was wonderful.

Quality of Experience
Food
Everything. I have no idea what I was eating. And I had to pay extra for tea.
Guides, Drivers and Staff
Transport
Scenic Oslofjord Sightseeing Cruise
Scenic Oslofjord Sightseeing Cruise
Oslo

It was a good tour if one was visiting only Oslo. But since I was going on to see more of the fjords, this trip was not worth it for me. I could have done something else.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Halldór Haraldsson
Halldór
Halldór Haraldsson
Local specialist in Sweden | Replied on Oct 23, 2024
Thank you so much for your kind words and thoughtful review! We’re absolutely thrilled that you had an amazing trip to Norway and Sweden. It’s great to hear that Silvia was able to help make everything run smoothly for you—she really enjoyed working with you! We’re glad you enjoyed the places you visited and appreciated the accommodations and day tour recommendations. It’s wonderful to know that some of our suggestions helped you capture those perfect views and made the journey even more... Read more

Thank you so much for your kind words and thoughtful review! We’re absolutely thrilled that you had an amazing trip to Norway and Sweden. It’s great to hear that Silvia was able to help make everything run smoothly for you—she really enjoyed working with you!

We’re glad you enjoyed the places you visited and appreciated the accommodations and day tour recommendations. It’s wonderful to know that some of our suggestions helped you capture those perfect views and made the journey even more special.

Your honest feedback about the hotels and activities is invaluable. It helps us refine our services and ensure our clients have the best possible experience. Silvia is already looking forward to helping you plan your next adventure, whether it’s to Iceland, Denmark, or beyond. And yes, she’ll be more than happy to work with you again! 😊

Warm regards,
Halldór and Silvia

I recently went on a safari tour in Kenya and...
Kenya | Aug 16 - Aug 25, 2024

K
Katherine N.
Hong Kong SAR China | Reviewed on Oct 13, 2024
I recently went on a safari tour in Kenya and Tanzania, and it was amazing! The itinerary was well-planned, allowing us to see the famous “Big Five” and enjoy the stunning landscapes of both countries. Our guides were not only knowledgeable but also passionate about the wildlife and local cultures, adding great value to our experience. When we expressed interest in coffee beans, Nicholas kindly arranged some for us, which was a delightful touch! The accommodations arranged by the agency... Read more

I recently went on a safari tour in Kenya and Tanzania, and it was amazing! The itinerary was well-planned, allowing us to see the famous “Big Five” and enjoy the stunning landscapes of both countries. Our guides were not only knowledgeable but also passionate about the wildlife and local cultures, adding great value to our experience. When we expressed interest in coffee beans, Nicholas kindly arranged some for us, which was a delightful touch!

The accommodations arranged by the agency were comfortable and authentic, making our stay memorable. Each place offered beautiful views and the staff were incredibly friendly.

Overall, Nicholas provided an unforgettable, enriching journey. I highly recommend this travel agency to anyone interested in exploring the wonders of East Africa. Thank you for making our dream safari a reality!

Local specialist: Nicholas Mwangi
Nicholas
Nicholas Mwangi
Local specialist in Nairobi | Replied on Oct 14, 2024

Thank you so much Katherine for your review.We appreciate and hope that you will be our best Kimkim Ambassador!

The Complete Ring Road plus Northern Lights
Iceland | Sep 30 - Oct 10, 2024

Bob
Bob P.
Chicago, IL | Reviewed on Oct 13, 2024

Our Icelandic guide for our glacier walk was very informative and helpful. That tour was operated by Blue Iceland.
Tomas with City Walk Reykjavík was outstanding.
We were fortunate to see the Northern Lights during a period of high activity! We recommend the Lava Show. There are so many amazing waterfalls, it’s hard to pick a favorite.
Take a dip in the Blue Lagoon.

Local specialist: Jenny Booth
Jenny
Jenny Booth
Local specialist in Sweden | Replied on Nov 02, 2024

Hi Bob,
It sounds like you and your family had a great trip and to top it off you saw the Northern Lights too!
The Lava Show in Vik town is a nice place to stop off along the South Coast.
Thank you for the 4.5 stars and happy travels for the future!

Family Italy trip
Italy | Sep 30 - Oct 10, 2024

A
Anil S.
Ann Arbor, MI | Reviewed on Oct 13, 2024
We had to make several changes to our trip (including dates of tours/hotel bookings) within a few weeks of travel and Tasos was great at sorting everything out without compromising our plans. Great restaurant recommendations too! Read more

We had to make several changes to our trip (including dates of tours/hotel bookings) within a few weeks of travel and Tasos was great at sorting everything out without compromising our plans. Great restaurant recommendations too!

Hotel Reviews
Hotel Santa Maria Novella
Florence

We stayed in the "apartment" which was very spacious and convenient for our family of 5

Hotel Capo d'Africa—Colosseo
Rome

Location is a very touristy area, and is quite expensive for what you are getting

Art Hotel Orologio
Bologna
Local specialist: Tasos Mylonas

Kimkim is a great option to organise travel f...
Morocco | Sep 3 - Sep 29, 2024

A
Alison J.
Australia | Reviewed on Oct 13, 2024
Kimkim is a great option to organise travel for those of us who are short of time. The process of selecting an itinerary and the suggestions as to activities to do during the trip were spot on. Both drivers I had over my time in Morocco (Hamid and Noureddine) could not have been more friendly, professional and helpful. I would definitely recommend Kimkim to others and Megan and her team are to be commended. Read more

Kimkim is a great option to organise travel for those of us who are short of time.

The process of selecting an itinerary and the suggestions as to activities to do during the trip were spot on.

Both drivers I had over my time in Morocco (Hamid and Noureddine) could not have been more friendly, professional and helpful.

I would definitely recommend Kimkim to others and Megan and her team are to be commended.

Hotel Reviews
Riad EspritBleu
Essaouria

Industrial chic meets traditional riad. Great location in the Medina (old city) and super helpful staff. Wonderful decor and ambience. I highly recommend EspritBleu for all travellers.

Authenticity & Character
Industrial/arty chic done with taste.
Location
Staff
Always willing to give a hand, make recommendations on where to eat and what to see.
Cleanliness & Comfort
The riad is quite new. All the facilities are super clean and well kept.
Riad Ghita
Fes

The lobby area and lower rooms seem lovely. However my room was over the kitchen and sometimes quite noisy. While very clean and cosy it was showing its age and could do with a makeover.

Authenticity & Character
Very authentic
Location
Staff
Cleanliness & Comfort
Pestana Hotel
Tangier

Very clean, comfy bed but the hotel entirely lacks any sort of personality or charm. Its restaurant needs a lot of work on its breakfast menu and the chef who does the dinner service could be a lot better. It advertises that it has a bar, which it does (the structure at least) but does not serve alcohol like the other larger hotels nearby. I ordered a breakfast pack for an early morning departure and this did not eventuate (miscommunication between the front desk and the kitchen or the kitchen forgot (which was what the front desk claimed)).

Authenticity & Character
Everything
Location
Staff
The front desk staff were extremely helpful.
Cleanliness & Comfort
Activity Reviews
Guided tour of El Jadida
Guided tour of El Jadida
El Jadida

My driver Noureddine undertook the guiding of this tour himself rather than engaging a tour guide. As such the tour was quite perfunctory, with little to no historical context to the place and only a very short walk through the city streets, which actually had some quite interesting art.

Guides, Drivers and Staff
Transport
Guided tour of Essaouira
Guided tour of Essaouira
Essaouira

The guided tour was informative and gave me a good overview of the city. It allowed me to identify things I wanted to see more of and visited by myself later on.

Quality of Experience
Guides, Drivers and Staff
Food Tour
Food Tour
Marrakesh

This was a great experience. The night market in Marrakech is a real chance to try different foods and experience an authentic night out in Morocco. Loved it.

Quality of Experience
Guides, Drivers and Staff
Tour Fes with a Private Guide
Tour Fes with a Private Guide
Fes

Khamal the guide was incredibly knowledgeable and provided great information along the way during the tour. He was probably the best guide on my trip.

Quality of Experience
Guides, Drivers and Staff
Best guide for the trip.
Lunch with a local family
Lunch with a local family
Morocco

Best tagine of my trip! Good company from Megan's nephew (?).

Quality of Experience
Guides, Drivers and Staff
Wine Tasting in Meknes
Wine Tasting in Meknes
Morocco

This was a great experience. Interesting tour of the winery followed by the wine and goats cheese tasting. Three different types of goats cheese (from just made to aged for 3 months - full pieces of each), warm out of the oven bread, olives, olive oil and four different types of wine. Not just tiny tastings, but good sized glasses and offers of more!

Quality of Experience
Guides, Drivers and Staff
Informative tour of the winery with the wine maker.
Transport
Local specialist: Megan Lower
Megan
Megan Lower
Local specialist in Massachusetts | Replied on Nov 02, 2024

Hi Alison,
Thank you for your review! We're glad you had a great time experiencing Morocco. We've also noted your feedback on Riad Ghita and Pestana Hotel, as well as the guided tour of El Jadida.
Thank you again!

Panama's national treasures.
Panama | Aug 23 - Aug 29, 2024

E
Elisa V.
Franconia, VA | Reviewed on Oct 13, 2024
Excellent, the guides were effectively national treasures, especially Hernaldo! Hernaldo was such a delight to be around and it was great to have him tag along with us on adventures. Ray was fun too but he had to focus on driving so his input was limited. The places we saw were beautiful and interesting, the food amazing! Only negative was the hotel, the staff was good but the actual rooms and hotel itself has this sense of water logging throughout. Granted Panama is really really wet but... Read more

Excellent, the guides were effectively national treasures, especially Hernaldo! Hernaldo was such a delight to be around and it was great to have him tag along with us on adventures. Ray was fun too but he had to focus on driving so his input was limited. The places we saw were beautiful and interesting, the food amazing! Only negative was the hotel, the staff was good but the actual rooms and hotel itself has this sense of water logging throughout. Granted Panama is really really wet but this hotel smelled of mold throughout.

Hotel Review
Best Western Plus Panama Zen Hotel
Panama City

Hotel staff is excellent, responsive and good. However the hotel definitely has a mold problem and some rooms have clear water damage (we had to switch rooms for this reason). Fix this and the hotel would be great!

Authenticity & Character
I mean it's a best western, brand names aren't exactly full of character nor authentic.
Location
Fun spot, lots of interesting places to visit including bars, restaurants, and even a tea house!
Staff
Cleanliness & Comfort
The mold problem
Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Oct 14, 2024

Hi Elisa,

How wonderful to read that you, Marguerite, José and Kim enjoyed yourself during your 7-day adventure in Panamá 😁

We love when travelers feel at ease with our guides and enjoy having them around! They really do make a difference when exploring a whole new country. I'll be sure to pass along your praises to Hernaldo and Ray.

I'm sorry to hear the situation with the hotel and will definitely make changes so future travelers will have a better experience!

Please don't hesitate to reach out again for another adventure to Panamá!

All the best in your future travels,
Jesse

A fantastic week in Morocco!
Morocco | Sep 29 - Oct 6, 2024

M
Mariam A.
Ashburn, VA | Reviewed on Oct 13, 2024
Our week long trip through Morocco was amazing! Nihad did a wonderful job planning every detail of this trip and ensuring anything we wanted to do was included in the itinerary. We had some last-minute accommodation needs upon arrival the required some adjustments and Nihad and the team were on it, making changes to some of the riads and our trip plan to help meet our needs and we are so appreciative of that! Abdul Rahman was our tour manager for this trip and did an awesome job guiding us... Read more

Our week long trip through Morocco was amazing! Nihad did a wonderful job planning every detail of this trip and ensuring anything we wanted to do was included in the itinerary. We had some last-minute accommodation needs upon arrival the required some adjustments and Nihad and the team were on it, making changes to some of the riads and our trip plan to help meet our needs and we are so appreciative of that! Abdul Rahman was our tour manager for this trip and did an awesome job guiding us through each of stops from Marrakech to Casablanca and everything in between. He went out of his way to make sure we covered everything we wanted to and more! He made some awesome food recommendations and showed us some great local spots as well traveled city to city.

Marrakech - we arrived here and had a walking guided tour exploring the markets, Le Jardin Secret, and main square/market area. We covered a lot of ground and our guide was very informative. We had lunch at the market place at a place called Chez Lamine and it was one of the favorites of the trip!
Dades Valley - Our next stop was in the Dades Valley area. We made several stops along the way for coffee/tea which helped break up the long drive as well as a lunch stop that came as a recommendation from our tour manager! Once we arrived to our destination for the night, Abdul Rahman provided us with a tour of the rose distillery and learned all about the distillation process. We finished our evening with dinner with a local family which was actually our tour managers family at his home and had the pleasure of meeting Nihad! This was very enjoyable, and the food was delicious!
Merzouga - Our next stop was towards the desert! En route to our camps for the night we made some stops along the way at a carpet shop and seeing the carpet weaving process as well as learning and seeing one of the world oldest water channels. Once we got to the desert area we took a camel ride to our luxury camp for the night which was a very peaceful experience and such a nice way to end the busy day! We opted for the 4x4 drive out the next morning since it was slightly faster than the camels and gave us more time to head towards our next destination.
Fes: We spent two nights here! One was more traveling to Fes and our second day was a guided tour! We really enjoyed the guided tour and seeing the Royal Palace of Fes, and all the craftsmen work while learning about all the history of the city.
Casablanca - our final stop and a quick one! We had an amazing stay right by the water which was a very relaxing way to end the trip and was able to squeeze in a visit to the Hasan II Mosque which was beautiful!

Hotel Reviews
Riad La Croix Berbère
Marrakech

Beautiful and clean hotel! The staff is extremely friendly and helpful. They were so accommodating and able to help with any of our requests. Absolutely loved sitting outside on the roof area and enjoying Moroccan mint tea in the afternoons. Also very close to the main market area as well, just a short walk so its easy to get around from here!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Madu Luxury Camp
Merzouga

Beautiful luxury camp site! We were greeted after our camel ride with morrocan mint tea and some snacks. We were the last to arrive and shortly after they served everyone staying at the camps dinner all at once! Food was delicious and it was nice sitting outside enjoying the cool weather in the middle of the desert. After dinner they had a fire going with some music and drums which was fun. After all the lights turned out it was amazing to see such a clear starry night sky! The camps themselves were very clean, spacious and comfortable!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kasbah Roseville
Kalaat M'Gouna

We stayed here for one night and it was great! Rooms was clean and breakfast was done very well! A very pretty property overall!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Club Val d'Anfa Casablanca
Casablanca

Hotel was very nice and clean, right on the water! The room were set up nicely and some had a view of the water which was very pretty. Breakfast was pretty extensive with a buffet style and plenty of options! We enjoyed a very relaxing morning sitting outside and enjoying breakfast with the water views! It was definitely a wonderful way to end the trip!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Nihad Hammi
Nihad
Nihad Hammi
Local specialist in Tinghir | Replied on Oct 13, 2024

Hi Mariam,

Thanks for your thoughtful and detailed review. We are thrilled that you had a wonderful time with Abdou in Morocco . I especially enjoyed meeting you and spending time with you. We look forward to welcoming you back to Morocco in the future to experience more of Morocco's natural wonders, warmth, and hospitality!

Thanks again for trusting us with your trip!

Nihad, Abdou, Sharon and the rest of Morocco Immersion Family

Anniversary trip to Santiago and Easter Island
Chile | Oct 6 - Oct 12, 2024

Courtney
Courtney W.
Atlanta, GA | Reviewed on Oct 13, 2024
This was my first time using kimkim for a trip and I will definitely be using them again. Planning was smooth and Claudia was easy to get in touch with and answered all the questions I had. We enjoyed all our tours and our tour guides, it was especially nice to have transport pick us up and take us to the airport so we didn’t even have to worry about finding a taxi or Uber. There was a bit of a mix up with the name on our drivers sign when we first arrived but I called the WhatsApp emergency... Read more

This was my first time using kimkim for a trip and I will definitely be using them again. Planning was smooth and Claudia was easy to get in touch with and answered all the questions I had. We enjoyed all our tours and our tour guides, it was especially nice to have transport pick us up and take us to the airport so we didn’t even have to worry about finding a taxi or Uber. There was a bit of a mix up with the name on our drivers sign when we first arrived but I called the WhatsApp emergency number and we were able to get it figured out pretty painlessly. Claudia checked in on us several times throughout the trip to make sure we were having a good time and to ask if we needed anything which was very appreciated. I would highly recommend using this company for any trips you are interested in taking!

Activity Reviews
Full-Day Rano Raraku & Anakena
Full-Day Rano Raraku & Anakena
Easter Island

Our local guide Tarongi was amazing and this tour was everything I wanted it to be. Seeing the moai in person was amazing and photos truly don’t do it justice.

Quality of Experience
Guides, Drivers and Staff
Transport
Half-Day Orongo
Half-Day Orongo
Easter Island
Quality of Experience
Guides, Drivers and Staff
Transport
Half Day City Tour
Half Day City Tour
Santiago

This tour was a great way to see the city. I didn’t realize how spread out Santiago really is. This tour hit the highlights and riding the cable car was a great way to view the city from above.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Valparaiso & Viña del Mar Tour
Full Day Valparaiso & Viña del Mar Tour
Santiago
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Claudia Salvato
Claudia
Claudia Salvato
Local specialist in Buenos Aires | Replied on Oct 17, 2024

Courtney, thank you so much for sharing such beautiful comments and photos. They look amazing! You look splendid and happy, I am so glad you enjoyed the trip.
It was a pleasure to be part of it ♥ I wish you all the best!
Clau

The trip to Moroco wqs an amazing experience....
Morocco | Oct 5 - Oct 12, 2024

R
Reham T.
Kuwait | Reviewed on Oct 13, 2024
The trip to Moroco wqs an amazing experience. All the locationa picked bh Sharon were definately worth visiting. The private driver assigned a(Abdul Hadi) was excellent. He was prompt and ensured everything was covered timely.
All the guides were extremely knowlegdable anf fun. In particular special thanks to guide Rasheed in Fes and our guide in Marakesh.
Overall, the planning and trip organization exceeded the expectations. I would definatly book with Kimkim and Sharon again. Thanks...
Read more

The trip to Moroco wqs an amazing experience. All the locationa picked bh Sharon were definately worth visiting. The private driver assigned a(Abdul Hadi) was excellent. He was prompt and ensured everything was covered timely.
All the guides were extremely knowlegdable anf fun. In particular special thanks to guide Rasheed in Fes and our guide in Marakesh.
Overall, the planning and trip organization exceeded the expectations. I would definatly book with Kimkim and Sharon again. Thanks agaon for entire tean

Hotel Reviews
Hotel des Oudaias
Rabat

The location wqs excellent except for the fact that room was overlooking the cemetroes

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Madu Desert Camps
Merzouga
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Chez Ichou
Dades Gorge

The peaceful location and the furnjtiong and confort were perfect

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Sharon Louthian
Sharon
Sharon Louthian
Local specialist in US and Morocco | Replied on Oct 16, 2024

Hi Reham!

We are so happy that the trip to Morocco with your daughters exceeded your expectations! Especially since you've been looking forward to it for so long. Thank you for trusting us with your trip and we look forward to welcoming you back to Morocco at some point in the future for a longer visit!

Take care and keep in touch!
Sharon, Abdelhadi, and the rest of the Morocco Immersion family!

Best vacation ever. Treated like royalty.
Greece | Oct 2 - Oct 11, 2024

Kim
Kim P.
Denver, CO | Reviewed on Oct 12, 2024
George and Maria in Naxos were awesome. Nicole in Santorini really knocked it out of park and a true local. Read more

George and Maria in Naxos were awesome. Nicole in Santorini really knocked it out of park and a true local.

Hotel Reviews
AVA Boutique Hotel
Athens

Close to everything

Authenticity & Character
Sits in great area.
Location
Close to great restaurants. Acropolis was walking distance.
Staff
Very accommodating
Cleanliness & Comfort
Very comfortable
Antony Suites & Residences Naxos
Naxos

Walking distance to everything.

Authenticity & Character
Had everything we needed and made to order breakfast delivered
Location
Anna was very helpful and made great recommendations
Staff
Anna and the owner
Cleanliness & Comfort
Very clean
Elite Suites Oia
Santorini

Most amazing hotel I have ever stayed.

Authenticity & Character
Tucked in the cliff side and really represented Santorini.
Location
Location, view, pool, staff
Staff
They went out of their way to meet our needs.
Cleanliness & Comfort
I know I will be booking this place again in the future. I really want to bring kids and grandkids.
14 Reasons Why
Athens

This is located in a very trendy energy location.

Authenticity & Character
It is trendy, world concious and really relatable in today’s world. Affirmations in every room.
Location
Staffing was so amazing. We are in our sixties and this staff was so polite and always trying to make it better
Staff
Always jumping in to help. Very aware of what is happening around them and where they can make a difference.
Cleanliness & Comfort
Very clean and comfortable.
Activity Reviews
Athens Highlights Mythology Tour
Athens Highlights Mythology Tour
Greece

Christina is very knowledgeable and takes times to answer questions

Quality of Experience
Having a local giving his own life experience while showing the history of this area.
Guides, Drivers and Staff
Opening our door. Always on time
Transport
I didn’t have to plan it.
Mount Zas Hike & Traditional Lunch
Mount Zas Hike & Traditional Lunch
Naxos

George was great. Funny, knowledgeable and nice looking. this was a great hike.

Quality of Experience
Guides, Drivers and Staff
Transport
Naxos Town: Food, People & Heritage
Naxos Town: Food, People & Heritage
Naxos

Maria was great - knew the area well and most of Greece.

Quality of Experience
Guides, Drivers and Staff
this tour has relationships to all the tasting locations so they are quick to feed us
Transport
we walked this tour
Reservation at Oia Gefsis (no meal included - only a reserved table)
Reservation at Oia Gefsis (no meal included - only a reserved table)
Greece

Food, scenery and staff was amazing.

Quality of Experience
Guides, Drivers and Staff
Restaurant staff were amazing and accommodating
Transport
walked again
Day Hike at Thirassia
Day Hike at Thirassia
Santorini

Great hike and lots of history. Nicole has grown up on this island and know so much.

Quality of Experience
top notch
Food
meals prepared and served at the home of the guide
Guides, Drivers and Staff
Transport
HS 2024 Catamaran Sunset Cruise
HS 2024 Catamaran Sunset Cruise
Santorini

Crew was great - other guests no so much.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Angela (Aggeliki) Giannioti
Angela (Aggeliki)
Angela (Aggeliki) Giannioti
Local specialist in Greece | Replied on Oct 14, 2024

Yeia sou, Kim!

Thank you for sharing your valuable feedback.
We are thrilled to know that you had a great time here in Greece with us.
I will be here and more than happy to assist you with your next adventure in Greece - this time with kids and grandkids! I'm sure it will be amazing 😀

My best to Tom.

Take care and safe travels!
Angela and the GA Trips team