Kimkim Trip Reviews

4.8
Based on 15,703 ratings
Read 15,703 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Induction to Australia
Australia | Jan 28 - Feb 6, 2025

Barbara
Barbara B.
Newark, NJ | Reviewed on Apr 02, 2025

Ruth planned a fabulous itinerary based on my interests. Details were well-planned and communicated. Transportation and excursions went smoothly with no snafus. I especially enjoyed the Kuranda Skyrail and Rail Adventure from Cairns and the Currumbin Wildlife Sanctuary on the Gold Coast. Brisbane and Sydney are clean and beautiful cities. I felt completely safe throughout my solo and small group travels in Australia. Breathtaking scenery and friendly locals!

Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Replied on Apr 18, 2025

Hi Barbara

I am so glad you had a wonderful trip! It was a true pleasure working with you!

Ruth

Best of Argentina and Chile in 16 Days
Argentina | Mar 15 - Mar 29, 2025

Joanne
Joanne W.
Denver, CO | Reviewed on Apr 02, 2025
Johanna helped up plan an intensive 16-day trip. She was the only person who found a way to fit in everything we wanted to see in our 2-week time frame. The trip included Buenos Aires, Iguazu Falls, three stops in Patagonia, the Atacama Desert and Santiago. Most of the trip went smoothly but 9/12 members of our group were bumped from a flight but Johanna and her team worked quickly to get us another flight. Johanna and team were quick to respond to any issues and correct any snags (e.g.,... Read more

Johanna helped up plan an intensive 16-day trip. She was the only person who found a way to fit in everything we wanted to see in our 2-week time frame. The trip included Buenos Aires, Iguazu Falls, three stops in Patagonia, the Atacama Desert and Santiago. Most of the trip went smoothly but 9/12 members of our group were bumped from a flight but Johanna and her team worked quickly to get us another flight. Johanna and team were quick to respond to any issues and correct any snags (e.g., I had to pay for a couple of things but was quickly reimbursed). The local guides were for the most part amazing (only had one lame one at Iguazu Falls). We very much enjoyed seeing the wonders of Argentina and Chile!

Hotel Reviews
Palo Santo Hotel
Buenos Aires

We really liked the Palo Santo Hotel. One of my friends expressed a strong desire to revisit, especially because of its location in the Palermo neighborhood. It was super convenient with currency exchanges and restaurants nearby. Overall, it was very comfortable and well-situated.

Remota Patagonia Lodge
Puerto Natales

The Remota Patagonia Lodge was a standout for us. The style and aesthetics were first-class, with the whole place having a high-end, spa-like feel. The restaurant was excellent and having a swimming pool added to the experience. I would highly recommend it.

Activity Reviews
Buenos Aires Walking City Tour- Private
Buenos Aires Walking City Tour- Private
Buenos Aires

We had a wonderful time on the Buenos Aires Walking City Tour! Our guide, Diana, was excellent and really enriched our experience with her knowledge.

Visit the Penguin Colony on Isla Martillo  (walking tour)
Visit the Penguin Colony on Isla Martillo (walking tour)
Ushuaia

The visit to the Penguin Colony on Isla Martillo was a mixed experience. While the penguins were interesting and the scenery beautiful, the tour of the museum at Harberton Ranch was excessively long. The content was educational, but a shorter, optional tour would have been preferable as it stretched into the late evening.

Local specialist: Johanna Fabian

Morocco Mar 2025
Morocco | Mar 22 - Mar 30, 2025

Hy
Hy W.
Boston, MA | Reviewed on Apr 02, 2025
outstanding trip .. thank you KimKim for providing a rewarding trip .. no complaints of KimKim
tips for KimKim to add:
- Morocco prefers Morocco cash .. rarely US$, almost never credit card
- Plan 40 MAD dinner per person .. 20 MAD lunch per person
- Travel times on Itinerary were hours more than listed
- Berber lunch and dinner more expensive than good restaurants - was surprised
- add ability to shop at "regular stores" where people live .. not just in tourist...
Read more

outstanding trip .. thank you KimKim for providing a rewarding trip .. no complaints of KimKim
tips for KimKim to add:
- Morocco prefers Morocco cash .. rarely US$, almost never credit card
- Plan 40 MAD dinner per person .. 20 MAD lunch per person
- Travel times on Itinerary were hours more than listed
- Berber lunch and dinner more expensive than good restaurants - was surprised
- add ability to shop at "regular stores" where people live .. not just in tourist areas
- fixed meals in hotels - (could be problem for allergies, vegan, vegetarian) - little flexibility - though we loved the foods
- bring Morocco electric adapter for US

Local specialist: Mohamed El Asely
Mohamed
Mohamed El Asely
Local specialist in Atlas Mountains | Replied on Apr 06, 2025
Dear Hy, Thank you so much for your review and for taking the time to share your experience, we’re truly happy to hear that you had an outstanding trip overall! We also really appreciate the detailed tips you've shared for future travelers, these insights are incredibly helpful. Just to clarify one point you mentioned — the travel times listed on the itinerary reflect the estimated driving distance only and do not include stops for sightseeing, meals, or breaks, which can naturally extend... Read more

Dear Hy,

Thank you so much for your review and for taking the time to share your experience, we’re truly happy to hear that you had an outstanding trip overall! We also really appreciate the detailed tips you've shared for future travelers, these insights are incredibly helpful.

Just to clarify one point you mentioned — the travel times listed on the itinerary reflect the estimated driving distance only and do not include stops for sightseeing, meals, or breaks, which can naturally extend the total travel time. We’ll make this clearer for future itineraries to help with expectations.

Regarding the dinner with the local family, thank you for sharing your thoughts on this. The experience is indeed centered more on the cultural exchange and authenticity — a unique opportunity to connect with a local family, learn about their way of life, customs, and traditions in a home setting. It’s different from dining in a restaurant, as it’s the experience and hospitality that are the highlights, more than the meal itself.

We're always looking to improve and will take all your feedback into account to make the experience even better for future guests. Wishing you many more meaningful journeys ahead!

Warm regards,
Mohamed

Could not get better than this!
Guatemala | Mar 19 - Mar 26, 2025

C
Cynthia K.
Chicago, IL | Reviewed on Apr 02, 2025
From my first email with Catherina to our last day with our personal guide JJ, and everything in between on our week-long trip was amazing and personal – truly. You can’t go wrong with this amazing and caring team. Some highlights: 1. I needed to book the trip quickly as we’ve never traveled internationally as a family. My husband was concerned about the State Department warnings. So, I knew I needed help. Of the 4 online companies I contacted, Columbus (Catherina) was the only one who... Read more

From my first email with Catherina to our last day with our personal guide JJ, and everything in between on our week-long trip was amazing and personal – truly. You can’t go wrong with this amazing and caring team. Some highlights: 1. I needed to book the trip quickly as we’ve never traveled internationally as a family. My husband was concerned about the State Department warnings. So, I knew I needed help. Of the 4 online companies I contacted, Columbus (Catherina) was the only one who replied quickly – and kept replying quickly to create the ideal trip for us. I felt like I was talking to a friend who truly cared, rather than a bot or bored office worker. She stuck with me until the itinerary was ideal – and we were also able to make changes on the fly during the trip. 2. We visited Guatemala City, Lake Atitlan, Antigua, and several places in between that had personal meaning to us. JJ was with us the entire time, expertly navigating the busy roads and easing the way with his translating and friendly personality. We felt safe and cared for the entire time, and were thrilled with the charming and delicious roadside restaurants JJ recommended. 3. This team is as good on the ground as they are at planning. The dedicated behind-the-scenes logistics team checked ahead to ensure things would go smoothly, alerting JJ to potential road blockages. We couldn’t have felt in better hands than this amazing group of caring people.
4. We are so glad that we made this trip. We found Guatemala to be a stunning country filled with incredible history and kind people. The first look at Lake Atitlan gave me goosebumps and will stay with me forever, as will so many of the memories we made on this trip. Thank you Columbus Guatemala Travel for making this happen for our family!!! I'm sure I left things out, because every single day was filled with beauty, wonder and learning. I highly recommend Guatemala as a destination and this amazing team as your guides.

Hotel Review
Hotel Barcelo
Guatemala City

One of the best things about this hotel is the extremely comfortable beds/bedding -- great for a good night's sleep. The buffets offered an amazing array of options, just wish some of the dishes had been warmer - or maybe that's a cultural difference. We especially enjoyed the breakfast buffet. Seems to draw a mostly business crowd, with just a few other tourists like us.

Location
Staff
Cleanliness & Comfort
Local specialist: Catherina Tittaferrante
Catherina
Catherina Tittaferrante
Local specialist in Antigua Guatemala | Replied on Apr 07, 2025

Oh my lovely Cynthia,
You and your family are so special and we feel honor to share this life moment, we trust in always keeping all the Destination's Authenticity and Cultural highlighted, we are grateful for having your friendship and trust as we know how difficult it could turn to relly on people you don't know.

From the very first moment and on, we will be friends forever as well as Guatemala will always be your home.

Our Best Family Vacation!
Japan | Mar 13 - Mar 31, 2025

Graeme
Graeme M.
Canada | Reviewed on Apr 02, 2025

Shona put together an amazing trip for our family (myself, wife, 5 & 8 year old children).

Trip was almost seamless, including transportation and a great blend of guided tours and free time to explore.

Shona was available and a great support throughout the trip — highly recommend!

Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Apr 03, 2025

Dear Graeme,

Thank you so much for your kind words! I'm delighted to hear that you and your family had a wonderful trip and that everything went smoothly. It was a pleasure helping you plan your journey, and I’m happy that the balance of guided tours and free time worked well for you.

If you ever plan another adventure, I’d love to assist again. Wishing you and your family many more amazing travels ahead!

Best regards,
Shona

Mr Nhat (our guide for Hoi An) was truly fant...
Vietnam | Mar 22 - Apr 1, 2025

A
Anil S.
Ann Arbor, MI | Reviewed on Apr 02, 2025
Mr Nhat (our guide for Hoi An) was truly fantastic l! Overall very well planned trip with a mix of great food, beautiful scenery, city experiences, and rural living cultural experiences. Read more

Mr Nhat (our guide for Hoi An) was truly fantastic l! Overall very well planned trip with a mix of great food, beautiful scenery, city experiences, and rural living cultural experiences.

Hotel Reviews
Peridot Grand Luxury Boutique Hotel
Hanoi

Food, location, and decor are all amazing

Location
The Myst Dong Khoi
Ho Chi Minh City

The food is not as good as the other hotels we stayed at, breakfast buffet is decent, but wouldn’t eat dinner here. The gym is totally inadequate for the size of the hotel

Activity Review
Vespa Adventure: Street food after dark
Vespa Adventure: Street food after dark
Ho Chi Minh City

Must do!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Camellia Nguyen
Camellia
Camellia Nguyen
Local specialist in Hanoi | Replied on Apr 04, 2025

Dear Anil,

Thank you so much for your wonderful feedback! We’re delighted to hear that you had a fantastic experience in Hoi An with Mr. Nhat. He’ll be thrilled to know he made such a positive impact on your trip.

It’s great to hear that you enjoyed the balance of food, scenery, city life, and cultural experiences—we always strive to create well-rounded and memorable journeys.

We truly appreciate your kind words and hope to welcome you back for another adventure in the future!

Best regards,
Camellia

very much enjoyed the variety, expertise
France | Mar 16 - Mar 25, 2025

Kara
Kara W.
Denver, CO | Reviewed on Apr 01, 2025
Overall we very much enjoyed the variety and expertise of our tours and guides! Here is a super-picky review just so you have details, but again we very much enjoyed our trip!! Eiffel: guide was knowledgeable on how to make sure we would get to visit the very top given crowds and closures
Riverboat: great! one of our few chances to sit and have relaxing dinner as most days we were tired at the end of each day
Louvre: great run through the museum - guide was fantastic!
Notre Dame: guide...
Read more

Overall we very much enjoyed the variety and expertise of our tours and guides! Here is a super-picky review just so you have details, but again we very much enjoyed our trip!!

Eiffel: guide was knowledgeable on how to make sure we would get to visit the very top given crowds and closures
Riverboat: great! one of our few chances to sit and have relaxing dinner as most days we were tired at the end of each day
Louvre: great run through the museum - guide was fantastic!
Notre Dame: guide was knowledgeable and talking points were interesting. Again, knew how to work the crowds
Loire: wonderful to see country outside of Paris for a day and the chateaux’s were great. DaVinci was a little underwhelming as but Amboise was beautiful - again we were in a hurry so I think we would have all liked more time in town to sit and eat a nice lunch (and browse) and I personally would have skipped the Luce just because we didn’t learn anything about DaVinci that we didn’t already know. We only had 30 min to get through Chambord. Maybe it was just too much for our group for the day, or maybe the guide should have kept us on schedule, but we still enjoyed the day trip.
Wine tasting: I enjoyed but the girls not so much
Perfume: fun and different!
Cooking class: chef was very nice, market was really cool (we all loved it) food was good, but no real cooking experience spent a lot of time there - maybe better for a longer trip or trip without teens
Versailles: great! again rushed in the actual palace (30 min to view before closing and some areas were closed) but bikes were fun and guide did a fantastic job with historical highlights
Opera/Passages: love the tour, guide was great! but we were all under the impression that we would get to do some shopping. It was great doing this at the end of the trip as it sort of touched on all the history we learned.
Food walk: guide was sweet and kind but the tour itself was not a highlight

Lodging: was nice! also nice to have a great little Italian place downstairs, but a couple of restaurant recommendations around lodging would have been fantastic - we were too tired to hit the bricks to look around and too hard to make a decision with 5 people. Nice accommodations, but may have been better to have been closer to our tours as we needed 45-1hr to get to them each morning.

Personally, I would have liked time to sit and eat between tours, but I like to eat :)

Kim Kim app: wonderful to have - here are thoughts for future
-push notifications when chat is enabled
-enable tour ratings in the app
24/7 help (by app or phone) on weekends as Karen mentioned

Other notes:
We found uber to be much better than taxi and the subway was clean and easy!

Thank you so much, Liz!

Hotel Review
Citadines Trocadéro Paris
Paris
Authenticity & Character
Location
closer to our tours, but nice area
Staff
Cleanliness & Comfort
Local specialist: Liz Chreist
Liz
Liz Chreist
Local specialist in Kimkim HQ | Replied on Apr 02, 2025
Kara-
Thank you for taking the time to share your feedback about your trip to France. We are thrilled to hear that you had a great overall experience. Thank you for sharing what your GenZ travelers enjoyed and what was not of interest to them. We always try to make things age-appropriate for all travelers. I noted that the hotel was nice but too far from the main tourist attractions. I am glad you liked using the kimkim app. As you know, this was in the development phase, so we appreciate...
Read more

Kara-
Thank you for taking the time to share your feedback about your trip to France. We are thrilled to hear that you had a great overall experience. Thank you for sharing what your GenZ travelers enjoyed and what was not of interest to them. We always try to make things age-appropriate for all travelers. I noted that the hotel was nice but too far from the main tourist attractions. I am glad you liked using the kimkim app. As you know, this was in the development phase, so we appreciate your feedback.
We hope to have the opportunity to assist you with your travel needs in the future and provide you with an even more seamless and enjoyable travel experience. Knowing you personally would like more time to eat and closer accommodations to the attractions are ways we can easily improve any experience you would like to have.
Thank you again for trusting kimkim to create memories for a lifetime and taking the time to fill out the reviews to help other travelers.
Thanks,
Liz 🇫🇷🥖🍷🧀

A wonderful Finnish trip thanks to KimKim
Finland | Mar 23 - Mar 29, 2025

L
Louis p.
Ashburn, VA | Reviewed on Apr 02, 2025

Our KimKim Guide, Emerson did a great our vacation plans. We gave him the general guidelines, and he put it all together. The people he selected were all top-notch. The drivers for the various events all arrived on time and were unfailingly professional. The Aurora Hunting guide from Beyond Artic did a wonderful job and found what seemed to be the only clear patch of sky in Levi, allowing us to see a wonderful view of the Aurora and take many wonderful pictures that will last a lifetime. Highest Recommendations

Local specialist: Emerson Siimer
Emerson
Emerson Siimer
Local specialist in Estonia | Replied on Apr 09, 2025

Thank you very much for your nice words! It was a pleasure to help plan your trip. You were great guests and very easy to work with. I am happy you enjoyed the experiences and made beautiful memories. Thank you for trusting me, and I wish you many more great trips in the future!

Best regards,
Emerson

The trip was terrific. All of the accommodati...
Laos | Mar 21 - Apr 1, 2025

Mark
Mark F.
the Netherlands | Reviewed on Apr 02, 2025
The trip was terrific. All of the accommodations were excellent. My only criticism is that Ashley wasn't available for long stretches. At one point I had to reach out to the emergency contact. In my previous Kimkim trips my travel planner was always available to respond to my questions m Read more

The trip was terrific. All of the accommodations were excellent. My only criticism is that Ashley wasn't available for long stretches. At one point I had to reach out to the emergency contact. In my previous Kimkim trips my travel planner was always available to respond to my questions m

Hotel Review
Aira Hotel Bangkok

I stayed at the Aira Hotel Bangkok, which was nice, but a more conventional hotel than the other places we stayed.

Activity Review
Full day Khao Yai National Park tour with lunch
Full day Khao Yai National Park tour with lunch
Bangkok

The full day Khao Yai National Park tour was a pleasant experience. We did a nice hike through the jungle but did not have the luck to see elephants, which was a bit disappointing. However, I understand that these are wild animals and sightings aren't guaranteed. In retrospect, it might have been nice to have the option to visit another park with possibly better opportunities to see elephants, but the one we visited was still enjoyable.

Local specialist: Ashley Nguyen
Ashley
Ashley Nguyen
Local specialist in Hanoi | Replied on Apr 02, 2025
Dear Mark, Thank you for your kind words and for sharing your experience with us! We're delighted to hear that you had a terrific trip and enjoyed the accommodations. We sincerely appreciate your feedback regarding availability. Our goal is always to provide prompt and seamless support, and we regret any inconvenience you experienced. We will review this internally to ensure even better communication in the future. Your insights help us improve, and we truly value your perspective. We hope... Read more

Dear Mark,

Thank you for your kind words and for sharing your experience with us! We're delighted to hear that you had a terrific trip and enjoyed the accommodations.

We sincerely appreciate your feedback regarding availability. Our goal is always to provide prompt and seamless support, and we regret any inconvenience you experienced. We will review this internally to ensure even better communication in the future. Your insights help us improve, and we truly value your perspective.

We hope to have the opportunity to assist you again on another adventure! If there's anything else we can do for you, please don't hesitate to reach out.

Love from Realistic Asia,
Ashley

Omar our trip manager and driver was terrific...
Morocco | Mar 12 - Mar 26, 2025

A
Anne C.
Chicago, IL | Reviewed on Apr 02, 2025
Omar our trip manager and driver was terrific. He was very friendly and easy going and very informative. Lodging was always conveniently placed for exploring Medinas. I liked visiting the local trades and seeing the rug weaving, ceramic making, fossil preparation, leather tanning, etc. The camel ride and desert scenery were spectacular as was the monkey fingers hike in Dades Canyon. Read more

Omar our trip manager and driver was terrific. He was very friendly and easy going and very informative. Lodging was always conveniently placed for exploring Medinas. I liked visiting the local trades and seeing the rug weaving, ceramic making, fossil preparation, leather tanning, etc. The camel ride and desert scenery were spectacular as was the monkey fingers hike in Dades Canyon.

Hotel Reviews
Kasbah Tiziri
Kelaat Mgouna

Kasbah Tiziri was my favorite place that we stayed. It was beautifully restored by its owners and has a lovely garden with resident tortoises. The food served was delicious.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sahara Stars Luxury Camp
Merzouga
Authenticity & Character
Beautiful setting
Location
At the edge of the dunes with an amazing night sky.
Staff
They played traditional music around a campfire and got everyone up dancing.
Cleanliness & Comfort
Riad Farouzi Fes
Fes

The hotel staff were so kind and friendly.

Local specialist: Nihad Hammi
Nihad
Nihad Hammi
Local specialist in Tinghir | Replied on Apr 13, 2025

Hi Anne,

Thank you so much for taking the time to leave such a great review! We are thrilled to hear that you had a wonderful experience in Morocco with the wonderful Omar! We are delighted that you appreciated the accommodations, We hope that this will be the first trip of many!

Thank you for trusting us with your trip, looking forward to meeting you again!

Nihad, Omar & the rest of the Morocco Immersion family!

Fantastic travel...
Morocco | Mar 21 - Mar 26, 2025

KB
KB B.
Ashburn, VA | Reviewed on Apr 02, 2025

Our driver/guide was fantastic. Even though he was fasting during Ramadan, he was the ultimate professional, working through a hotel change and also, creating a birthday surprise. He made Morocco personal to us. Also the local guide in Marrakech was great.

Local specialist: Nihad Hammi
Nihad
Nihad Hammi
Local specialist in Tinghir | Replied on Apr 11, 2025

Dear Karen,

Thanks you for taking the time to write us about your experience, we are so glad that you had a great time with Abderrahim and the guide in Marrakech.

Thank you again for trusting us with your trip!

Nihad, Abderrahim & the rest of the Morocco immersion family

Great Adventure To Japan - My husband and I j...
Japan | Mar 20 - Mar 31, 2025

Tara
Tara M.
Atlanta, GA | Reviewed on Apr 01, 2025
Great Adventure To Japan - My husband and I just got back from a 11 day trip to Japan with Kim Kim as our travel agents. The experience was a very memorable one. Right from the start Sandy our very attentive, knowledgeable and courteous agent made our itinerary and provided many great options. The local guides Aki and Yukomi were very accommodating and knowledgeable. Kim Kim is thorough in their planning. If something is not right they go out of their way to fix the issue. All the hotels... Read more

Great Adventure To Japan - My husband and I just got back from a 11 day trip to Japan with Kim Kim as our travel agents. The experience was a very memorable one. Right from the start Sandy our very attentive, knowledgeable and courteous agent made our itinerary and provided many great options. The local guides Aki and Yukomi were very accommodating and knowledgeable. Kim Kim is thorough in their planning. If something is not right they go out of their way to fix the issue. All the hotels were top notch and within distance of tourist destinations. We toured Tokyo’s, Kyoto, Hiroshima and Osaka. The Tea ceremony with Kimono experience was by far the best experience of all my travels world wide. Thank you Kim Kim for an amazing trip!

Hotel Review
Miyako City Osaka Hommachi
Osaka

The last hotel in Osaka was our favorite because it was bigger and comfortable, but it was a bit far from our destinations. It would have been nice if it were closer to the train station so we ended up taking a cab a few times due to the distance. The food was great though!

Activity Reviews
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

The Kimono Tea Ceremony at Kyoto Maikoya exceeded our expectations and was our favorite part of the trip. It was really enjoyable and efficiently organized. Everything worked smoothly, and it felt like a well-oiled machine that allowed us to enjoy the experience fully. We loved it!

Learn the Secrets Behind Ramen in a Cooking Class
Learn the Secrets Behind Ramen in a Cooking Class
Osaka

The Ramen cooking class was a delightful experience once we found the location. It was in a residential area, which was unexpected, and we got a bit lost. Clearer directions would have been helpful, but thankfully, customer support was responsive and helped us. Once we were there, the class was great, and we enjoyed meeting fellow tourists.

Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Apr 06, 2025
Hi Tara, Hope you are doing fantastic.Thank you so much for your wonderful review. I'm thrilled to hear that you had such an amazing experience on your trip to Japan and that the itinerary we created together resonated so well with your interests. It was truly a pleasure to work with you and your feedback is very helpful for our future guests. I’m also delighted that you connected so well with Aki and Yukomi
and the other guides. They are truly wonderful, and I’m so glad they made your...
Read more

Hi Tara,

Hope you are doing fantastic.Thank you so much for your wonderful review.

I'm thrilled to hear that you had such an amazing experience on your trip to Japan and that the itinerary we created together resonated so well with your interests. It was truly a pleasure to work with you and your feedback is very helpful for our future guests. I’m also delighted that you connected so well with Aki and Yukomi
and the other guides. They are truly wonderful, and I’m so glad they made your experience even more memorable. It’s always our goal to create unforgettable experiences, and your feedback makes everything worthwhile.

We look forward to helping you plan your next adventure with Kimkim.

Wishing you all the best and warmest regards from Japan,
Sandy

Great itinerary, tours and guidance
Spain | Mar 22 - Mar 30, 2025

M
Meg V.
Ashburn, VA | Reviewed on Apr 01, 2025
Coraima was very responsive and helpful in creating our itinerary. We had a good combination of free time to explore (with suggestions) and guided trips. We spent time in Barcelona, had an audio guide of the Sagrada Familia, then to Pamplona, then San Sebastian where we did three tours: Pinxtos food and wine tour at night; bike tour of coastline; hiking the Camino de Santiago for half day. Last few days were in Bilbao without scheduled tours, but we did visit the Guggenheim. She also... Read more

Coraima was very responsive and helpful in creating our itinerary. We had a good combination of free time to explore (with suggestions) and guided trips. We spent time in Barcelona, had an audio guide of the Sagrada Familia, then to Pamplona, then San Sebastian where we did three tours: Pinxtos food and wine tour at night; bike tour of coastline; hiking the Camino de Santiago for half day. Last few days were in Bilbao without scheduled tours, but we did visit the Guggenheim. She also arranged for private transfer between cities and a train ride. It was all smooth.

Hotel Reviews
Gran Hotel La Perla
Pamplona

Very comfortable rooms, great breakfast, perfect location.

Authenticity & Character
Very modern
Location
Right in the center of the city; perfect location
Staff
Cleanliness & Comfort
Catalonia Gran Vía Bilbao
Bilbao

Great room for 3 ppl because the cot had its own room. No views. Breakfast not included. I would have prefered to be closer to old town, though this is close to the Guggenheim.

Authenticity & Character
modern
Location
Staff
Cleanliness & Comfort
Gallery Hotel
Barcelona

Comfortable room, great breakfast

Authenticity & Character
quite modern
Location
I would prefer gothic area, but it was a very nice neighborhood
Staff
Cleanliness & Comfort
Catalonia Donosti
San Sebastián

Very nice rooms in modern hotel with great breakfast. It was a hike to old town, where we spent most of our time. Our room was large and comfortable for 3 but we did not have a great view. I think if you stay over on top of this hill it's worth it if you view the bay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hike the Camino de Santiago from San Sebastián to San Pedro
Hike the Camino de Santiago from San Sebastián to San Pedro
San Sebastián

Our guide was great. We enjoyed his company for the day and he was really knowledgeable about the Camino and the Basque Country. The beer and snack at the end was a nice reward, too.

Quality of Experience
Guides, Drivers and Staff
Transport
Pintxos & Wine Walk
Pintxos & Wine Walk
San Sebastián

Our guide was very knowledgeable and friendly. The stops were interesting. It was ok for our 14yr old son, but better for guests who can enjoy the drinks. I liked the private room for one stop. The group was nice and friendly.

Quality of Experience
Guides, Drivers and Staff
City & Beaches Bike Trip
City & Beaches Bike Trip
San Sebastián

Great way to see a lot of the city in a short amount of time.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Coraima Yañez
Coraima
Coraima Yañez
Local specialist in Kimkim HQ | Replied on Apr 02, 2025

Hi Meg! Thank you so much for your thoughtful review of your experience with my team at kimkim 😊 it was lovely meeting you and working with you throughout the planning process. I also appreciate you sharing your feedback about your activities and hotels, as it helps us improve our services for future travelers. Having that bit of free time always helps balance things out! I hope to see you again at kimkim in the future!
Coraima

This was the worst trip I've taken with KimKim
Spain | Mar 22 - Mar 29, 2025

Jen
Jen S.
Machesney Park, IL | Reviewed on Apr 01, 2025
This was the worst trip I've taken with KimKim. The activities felt impersonal, one of the hotels canceled on us, I had to point out the flight information was wrong so our driver was going to pick us up late for our flight home. This trip has made me question whether I will use KimKim in the future. Read more

This was the worst trip I've taken with KimKim. The activities felt impersonal, one of the hotels canceled on us, I had to point out the flight information was wrong so our driver was going to pick us up late for our flight home. This trip has made me question whether I will use KimKim in the future.

Hotel Reviews
Hotel Cortezo
Madrid

Very average accommodations. The location was noisy. The room had no character. The bed was VERY uncomfortable.

Authenticity & Character
There is no character.
Location
Central location but VERY noisy.
Staff
Not overly friendly.
Cleanliness & Comfort
Hotel Palacio de Santa Inés
Granada

The hotel had lots of character. The views were amazing and location was perfect. But the photos didn't accurately portray the room we were in and the plumbing was about to rip from the wall. The staff was fabulous.

Authenticity & Character
Location
Great location and views.
Staff
Cleanliness & Comfort
Room was clean. But the shower plumbing was about to rip out of the wall and the shower surround was coming off the tub.
Joya del Casco Boutique Hotel
Seville

Wonderful facility. The staff was accommodating, the hotel was super cute, the location was close to everything. My favorite of the trip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Flamenco Show in a Sacromonte Cave
Flamenco Show in a Sacromonte Cave
Granada

Very cool experience. The dancers were very talented and the environment was super unique.

Quality of Experience
Wine & Tapas Experience
Wine & Tapas Experience
Madrid

Just an average food tour. The guide was lovely but I didn't like that we had to cram into most of the places. We only had a separate area for our group in one place. Everywhere else we went the guide had to compete with the crowd to talk to us.

Quality of Experience
Guides, Drivers and Staff
Train Madrid to Toledo, Guided Visit of Toledo, Train Toledo to Madrid
Train Madrid to Toledo, Guided Visit of Toledo, Train Toledo to Madrid
Madrid

My rating is only based on our guide. He was lovely and very knowledgeable. He was so great even someone who was nearby asked how to book him :).

Guides, Drivers and Staff
Guided Visit:  Alhambra & Generalife Gardens
Guided Visit: Alhambra & Generalife Gardens
Granada

Again I'm only rating our guide. Rocio was fabulous. I was EXTREMELY disappointed to learn however this was a free tour considering how much I paid KimKim/Espiritu to put together this trip.

Guides, Drivers and Staff
Traditional Andalusian Market Visit & Cooking Class
Traditional Andalusian Market Visit & Cooking Class
Seville

The market was really cool. The experience was a nice mix of education about the market, the ingredients we were going to use and the actual cooking. The hosts were very cool. But I didn't like the way we were set up in our groups. We ended up paired up with a family that monopolized the process.

Guides, Drivers and Staff
Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Apr 17, 2025
Hi Jen, I was surprised to read your comments since you gave excellent reviews for all the activities, except you felt the food tour did not meet your expectations. The food tour aims for participants to experience authentic tapas found at local, not touristy locations; these are often smaller bars and restaurants, so the space is limited. The guides do their best to create a comfortable and authentic experience. By mentioning your discomfort to the guide, he could have made adjustments to... Read more

Hi Jen,

I was surprised to read your comments since you gave excellent reviews for all the activities, except you felt the food tour did not meet your expectations. The food tour aims for participants to experience authentic tapas found at local, not touristy locations; these are often smaller bars and restaurants, so the space is limited. The guides do their best to create a comfortable and authentic experience. By mentioning your discomfort to the guide, he could have made adjustments to make you more comfortable.

There was an overbooking at the hotel, which was communicated before you arrived here in Spain. This is an unfortunate situation that was out of our control, and for this inconvenience, you were upgraded from a standard room at a 3-star hotel to a junior suite at a 4-star hotel.

The Hotel Cortezo in Madrid is a 3-start centrally located hotel. At times, the streets of the centrally located hotels can be noisy, especially during the weekends. We would have been more than happy to have helped with this situation if this had been communicated to us during your trip. We could have spoken to the hotel to switch you to another room or even to another hotel. During the trip, you were able to contact us directly via instant messaging or with a call.

Alhambra has free tours to visit it. However, these free tours can have upwards of 30 participants and often with less experienced guides. We don’t work with those types of tours. You had a professional and vetted guide dedicated exclusively to your group for a personalized experience, which I am pleased to hear that you appreciated.

Your change of flight was corrected in your itinerary prior to your arrival in-country, and your private transfer was provided without incident.

I strive for every trip to be a five-star and unforgettable experience. My sincerest apologies that your trip fell short. 😔

Warm regards,
Helena

Trip of Lifetime
Peru | Sep 15 - Sep 24, 2024

N
N D.
Los Angeles, CA | Reviewed on Apr 01, 2025
This trip was amazing! Planning it through Kimkim was so worth it! The only part that was difficult was the day we were in the Sacred Valley. We did not feel like we had enough time there, so I definitely recommend setting aside a full day for that. Otherwise, it will feel rushed. We saw so many awesome animals during our trip! We went to the Amazon rainforest which was a dream! Machu Picchu was the best part by far. It was gorgeous! We also made it all the way to Lake Titicaca! My suggestion... Read more

This trip was amazing! Planning it through Kimkim was so worth it! The only part that was difficult was the day we were in the Sacred Valley. We did not feel like we had enough time there, so I definitely recommend setting aside a full day for that. Otherwise, it will feel rushed. We saw so many awesome animals during our trip! We went to the Amazon rainforest which was a dream! Machu Picchu was the best part by far. It was gorgeous! We also made it all the way to Lake Titicaca! My suggestion for altitude is definitely to do as the locals do! I would recommend this trip to anyone! It’s a once in a lifetime experience. Thank you Kimkim, Liz, and everyone we met along the way that helped make this journey so special!

Hotel Reviews
Inti Punku MachuPicchu Hotel & Suites
Machu Picchu, Aguas Calientes

Small rooms. Lamp was broken. Needs a little work but it was fine for one night. We hardly stayed in the hotel much anyways. It served its purpose. The location is awesome though! Close to the train and buses.

Authenticity & Character
Location
Close to everything!
Staff
Cleanliness & Comfort
Dazzler Miraflores by Wyndham
Lima

They didn’t warn us ahead that they charge for coffee in the room. However, their breakfast was awesome! The location was also great!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Costa del Sol Wyndham Cusco
Cusco

Favorite hotel of the trip! Grab some emolliente from the cart in the courtyard! Highly recommend this hotel, it’s gorgeous! Loved how comfortable and luxurious it was here!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Eco Amazonia Lodge
Las Piedras

We love Tino! Had the best experience here! The food and bar were awesome! Thank you for such an amazing time! Glad we got to see so many exotic birds and animals!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lake Titicaca Hotel

The restaurant downstairs was delicious! The hotel is simple. It wasn’t close to town but we were too tired to explore anyways. This hotel also served its purpose. Rest and food were our main needs especially at that elevation! Overall it was a good time.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Flight to Puerto Maldonado: EcoLogic 1/3
Flight to Puerto Maldonado: EcoLogic 1/3
Peru

The first night we did a night walk with Tino and it was awesome! Loved our rooms! An absolutely gorgeous place! Dinner was delicious!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
 Shared Lima Dining Experience: Culture, Flavor & Style (PM)
Shared Lima Dining Experience: Culture, Flavor & Style (PM)
Lima

This made our time in Lima special! 100 percent would do again!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
EcoLogic 3/3: Flight to {{end_location}}
EcoLogic 3/3: Flight to {{end_location}}
Peru

Last day was great. Had lots of time to pack up and head out. Overall a smooth travel day to Cusco.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Ecologic 2/3
Ecologic 2/3
Puerto Maldonado

The full day here was awesome! We started our day with bird watching! Then, we got to do the canopy walk. Later we went canoeing around a lake and saw so much wildlife. On the way back to the lodge we even saw wild capybaras! All the food was delicious that day too! Truly an amazing experience!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
*Private tour to The Sacred Valley: Pachamanca & Train to Machu Picchu
*Private tour to The Sacred Valley: Pachamanca & Train to Machu Picchu
Peru

This day felt very rushed, unfortunately. We did not get to spend enough time in the Sacred Valley and had to rush to make it to the Panchamanca on time. Other than that we had an awesome time. Our guide and driver were so awesome that day making sure we still made it to everything! I recommend spending a full day in the Sacred Valley.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
The Route of The Sun:  {{start_location}} - {{end_location}}
The Route of The Sun: {{start_location}} - {{end_location}}
Peru

I slept through most of this! Overall, it was great. We made some great stops and even saw some monolithic structures! We tried Coati coffee which was tasty. We got some good souvenirs during this journey! We also visited the Church of San Pedro. It was a fun time and got us to Lake Titicaca!

Quality of Experience
Food
Guides, Drivers and Staff
One of the tours I needed to use the restroom first before we continued so I missed most of the tour.
Transport
Shared Uros & Taquile Floating Islands tour
Shared Uros & Taquile Floating Islands tour
Puno

This was so cool! It felt other-worldly going here and seeing how the people live! Awesome day on the beautiful Lake Titicaca! It’s a journey but definitely worth it! We really were able to immerse ourselves in the culture!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore Machu Picchu & Return to Cusco  (Private Guided tour in Machu Picchu)
Explore Machu Picchu & Return to Cusco (Private Guided tour in Machu Picchu)
Peru

Obviously our favorite part of the trip! Cusco is one of the most beautiful cities my husband and I have ever been to! Machu Picchu was picturesque and I got emotional seeing it! Definitely, the highlight of the whole trip!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Liz Karen L. Jihuallanca
Liz Karen
Liz Karen L. Jihuallanca
Local specialist in Cusco | Replied on Apr 10, 2025

Hi ND,
I’m really happy to hear you enjoyed your time in Peru! I’ll share your review with the guides and our team—they’ll love reading it.
Nice pictures!
Looking forward to helping you with future adventures in LATAM!
Take care,
Liz.

Inability to provide Gluten Free meals
Argentina | Mar 15 - Mar 29, 2025

Mary Anne
Mary Anne B.
Denver, CO | Reviewed on Apr 01, 2025
Even though I indicated that I was gluten free and celiac, most of the places where I had access to meals either didn't know to prepare me a special meal, or didn't do it. Many of the staff at the hotels, had no idea whether items contained gluten. It was incredibly frustrating trying to get food that I could eat at the hotels where we were resided. The indication that something was gluten free was 'libre de sin gluten'. Some restaurateur's knew what this meant and some just said no in... Read more

Even though I indicated that I was gluten free and celiac, most of the places where I had access to meals either didn't know to prepare me a special meal, or didn't do it. Many of the staff at the hotels, had no idea whether items contained gluten. It was incredibly frustrating trying to get food that I could eat at the hotels where we were resided.

The indication that something was gluten free was 'libre de sin gluten'. Some restaurateur's knew what this meant and some just said no in order to avoid any discussion.

I had to either find my own food and read the labels or eat only meat and cheese. EVEN the corn flakes had gluten. The FRITO Lays Potato chips contained gluten.

This issue should have been dealt with prior to my departure. Including representing that most of the restaurants were unaware of a gluten free need.

Hotel Reviews
Palo Santo Hotel
Buenos Aires

Nice location. Nice restaurant and personnel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Los Ñires
Ushuaia, Tierra del Fuego

Hotel did not do my laundry even though I asked them several times to make sure that it was ready for check out on the following day

Authenticity & Character
Dining room had an awesome view
Location
Staff
Need to make commitment on laundry
Cleanliness & Comfort
Room was extraordinarily hot upon arrival. Needed to have the staff instruct on radiant heaters.
Hotel La Casa de Don Tomás
San Pedro de Atacama

Loved this hotel due to it's remoteness and the ambiance in the surrounding grounds. Many places to sit and read/visit, etc.

Authenticity & Character
Lots of nooks and crannies to have some alone time
Location
Staff
Were willing to accommodate my diet and very knowlegable
Cleanliness & Comfort
Remota Patagonia Lodge
Puerto Natales

Restaurant was exceptional. Had GF food that I could eat and actually enjoyed. View was good. the flooring could have been better marked because there were drop offs that were unexpected if you weren't paying attention. In other words, the floors were uneven and mostly ramps from section to section

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Cumbres Lastarria
Santiago

Hotel was on a street where many locals hung out. Getting our luggage ourselves was an issue since the bell hops insisted that they get them. Accessing the street was difficult because there always seemed to be a car in front of the hotel.

Authenticity & Character
The 2 bedroom unit did not accommodate 2 people's privacy since the interior walls were glass. One of us took a shower in the dark!! We were constantly being out of the room for the other one to dress/get ready
Location
Staff
Cleanliness & Comfort
La Cantera Hotel Boutique
El Calafate

Staff could not understand my English when I told them I had COVID and needed to cancel my massage appointment. Darian was rude upon arrival because he was working on his computer. He did not say please nor thank you. The woman and Karla were fine.

Authenticity & Character
Location
Staff
Darian needs to improve his people skills and English
Cleanliness & Comfort
Activity Reviews
Buenos Aires Walking City Tour- Private
Buenos Aires Walking City Tour- Private
Buenos Aires
Buenos Aires to Iguazu Falls Private Day Trip with Airfare
Buenos Aires to Iguazu Falls Private Day Trip with Airfare
Argentina
Quality of Experience
Better guide
Guides, Drivers and Staff
Horst, the guide, did not have a microphone so we could not hear him. He didn't face us on the bus. Horst took our passports on our way into Brazil and did not return them until we were on our way back to Argentina. No one was comfortable being on the Brazilian side without our passports.
Transport
Depart Santiago
Depart Santiago
Santiago
Arrival to Buenos Aires from EZE
Arrival to Buenos Aires from EZE
Buenos Aires

Driver was on time and very patient while all of us arrived at different times from the United States

Tierra del Fuego National Park and End of the World Train Excursion
Tierra del Fuego National Park and End of the World Train Excursion
Ushuaia
Quality of Experience
Guides, Drivers and Staff
Guide was very knowledgeable and could answer our questions. She got us to the airport and made sure that we made our flights. Kept us all together so that we were comfortable getting to our next destination.
Transport
Cafe de Los Angelitos Dinner & Tango Show (Executive Menu)
Cafe de Los Angelitos Dinner & Tango Show (Executive Menu)
Buenos Aires
Fly to Calama - Transfer to San Pedro de Atacama
Fly to Calama - Transfer to San Pedro de Atacama
Chile

Flight delays - poor communication with our travel associate. Poor hotel accommodations at the Hilton due to the distance back to the airport, when the holiday inn express was at the airport.

Quality of Experience
Better communication with our travel associate
Transport
Visit the Valley of the Moon
Visit the Valley of the Moon
San Pedro de Atacama
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Santiago City Tour
Santiago City Tour
Santiago

Guide was unable to answer most of our questions at the church and along the way. She seemed to have a script of what she wanted to tell us. We asked a lot of questions in the church and she said that she did not know. Like the stations of the cross (since it was lent), the nun giving counseling (maybe), etc.

Quality of Experience
Guides, Drivers and Staff
Transport
Stargazing Tour
Stargazing Tour
Chile
Quality of Experience
Loved the time spent at the cave listening quietly for the sounds of the salt popping
Guides, Drivers and Staff
The guide and driver prepared a meal outside the van which was delicious
Transport
We loved Fernando, our driver and asked for him after he took us to the desert in the morning
Transfer to Calama airport
Transfer to Calama airport
Chile

We were scheduled to have 2 shuttles holding 12 of us. Only one shuttle arrived so we were delayed in our departure to the airport while the transport company discussed the terms of settlement of the drivers. We did make it to the airport on time but by passing vehicles on solid yellow lines going speeds above normal based upon the sway of the vehicle.

Quality of Experience
Communication between sub-contractor
Transport
Torres del Paine Full Day Excursion with Glacier Grey Boat
Torres del Paine Full Day Excursion with Glacier Grey Boat
Chile

A tour that was scheduled to last for 6 hours took well over 10 hours. Lunch was good; by the end of the day all were exhausted.

Food
Maipo Wine Day Tour
Maipo Wine Day Tour
Santiago

Both the El Principal vineyard and the Santiago vineyard tours were very nice for our last day of the journey.

Quality of Experience
Need to have more food along the way. After 6 tastings, 4 slices of cheese at 3pm was insufficient
Guides, Drivers and Staff
The El Principal guide was very knowledgeable. The El Diablo presentation was complete with showing the barrels and presentation by the Somalia was good with the slides.
Transport
Local specialist: Johanna Fabian
Johanna
Johanna Fabian
Local specialist in Lima, Peru | Replied on Apr 16, 2025
Hi Mary Anne, Thank you for taking the time to share your feedback. We’re truly sorry to hear about the challenges you faced with gluten-free meal options during your trip. We had communicated your dietary needs in advance to all providers, and we were not made aware that you weren’t being properly accommodated. Had we known, we would have worked immediately with our local partners to address the issue. That said, options can be limited in some areas—especially with standard hotel... Read more

Hi Mary Anne,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about the challenges you faced with gluten-free meal options during your trip.

We had communicated your dietary needs in advance to all providers, and we were not made aware that you weren’t being properly accommodated. Had we known, we would have worked immediately with our local partners to address the issue.

That said, options can be limited in some areas—especially with standard hotel breakfasts. We did arrange gluten-free boxed lunches where meals were included during the treks, and chose a buffet-style lunch for one of the other tours so you could select what worked best for you. We regret that this still fell short and that some local staff were not better informed.

We appreciate you bringing this to our attention, and we’ll take this feedback seriously to improve how we support travelers with dietary needs moving forward.

Regarding the issues that came up, we understand your on-site contact and group leader Joanne were able to resolve them in real time.

Despite these challenges, we hope you were still able to enjoy meaningful moments and lasting memories with your group.

Best,
Johanna

We recently returned from an incredible 8-day...
Ireland | Mar 16 - Mar 23, 2025

JaHannah
JaHannah J.
Denver, CO | Reviewed on Apr 01, 2025
We recently returned from an incredible 8-day family trip to Ireland, and we cannot thank your team enough for the care, detail, and thoughtful planning that went into our itinerary. From the very beginning, everything was smooth, organized, and clearly designed with our family’s interests in mind. From start to finish, we felt fully supported. Even through our arrival delay, Claire and her team were available and made the needed adjustments seemlessly. The personalized itinerary... Read more

We recently returned from an incredible 8-day family trip to Ireland, and we cannot thank your team enough for the care, detail, and thoughtful planning that went into our itinerary. From the very beginning, everything was smooth, organized, and clearly designed with our family’s interests in mind.

From start to finish, we felt fully supported. Even through our arrival delay, Claire and her team were available and made the needed adjustments seemlessly. The personalized itinerary balanced scenic drives, cultural highlights, and hands-on adventures perfectly — something that kept all four of us engaged, including two teens! The mix of guided experiences and flexible time allowed us to explore at our own pace without feeling rushed.

Highlights of our trip included:
The Falconry Adventure in Killarney was a family favorite and something we’ll be talking about for years.

Kayaking on the Lakes of Killarney was both peaceful and thrilling (when the wind picked up on our return paddle).

The Cliffs of Moher, especially seeing them from the water, was absolutely breathtaking.

And of course, the warm welcomes and live traditional music in local pubs made the evenings feel like a celebration.

We also appreciated the well-chosen accommodations — each hotel was comfortable, family-friendly, and conveniently located. The included breakfasts were excellent and helped us fuel up before big days of exploring.

Your team's attention to detail, from Google Maps links and local tips to activity vouchers and backup contacts, made this trip feel easy and stress-free. We especially appreciated the thoughtful touches for navigating car rentals and parking.

This was our first trip to Ireland, and because of your team, it definitely won’t be our last. We’d recommend your services without hesitation to anyone looking for a well-curated, immersive, and family-friendly travel experience.

Thank you again for helping us create memories that will last a lifetime.

Hotel Reviews
Randles Hotel Killarney
Co. Kerry
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Maryborough Hotel and Spa
Cork
Authenticity & Character
Wish we had more time here to explore the hotel and grounds!
Location
Staff
Cleanliness & Comfort
Activity Reviews
Dublin Private Walking Tour
Dublin Private Walking Tour
Dublin
Quality of Experience
Guides, Drivers and Staff
Transport
Cliffs of Moher Cruise from Doolin ( 50 min)
Cliffs of Moher Cruise from Doolin ( 50 min)
Doolin
Quality of Experience
Guides, Drivers and Staff
Transport
Falconry Adventures
Falconry Adventures
Killarney
Quality of Experience
Guides, Drivers and Staff
Transport
Killarney Lakes Discovery by Kayak
Killarney Lakes Discovery by Kayak
Killarney
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Claire Monfray
Claire
Claire Monfray
Local specialist in Lyon | Replied on Apr 02, 2025
Hi Jahannah, Thank you so much for this fantastic review. As you've noticed, there is a lot of engagement from our team to make your experience unforgettable and seamless, and getting feedback such as yours is truly rewarding. It was a pleasure crafting your family’s trip to Ireland, and we’re delighted to hear that the balance of scenic drives, cultural highlights, and hands-on adventures kept everyone engaged—including your teens! Knowing that moments like the Falconry Adventure, kayaking... Read more

Hi Jahannah,

Thank you so much for this fantastic review. As you've noticed, there is a lot of engagement from our team to make your experience unforgettable and seamless, and getting feedback such as yours is truly rewarding.

It was a pleasure crafting your family’s trip to Ireland, and we’re delighted to hear that the balance of scenic drives, cultural highlights, and hands-on adventures kept everyone engaged—including your teens! Knowing that moments like the Falconry Adventure, kayaking on the Lakes of Killarney, and experiencing the Cliffs of Moher from the water became cherished highlights makes us so happy.

We also appreciate your kind words about the accommodations and the little details that helped make the trip feel smooth and stress-free. Our goal is always to ensure you can focus on enjoying your journey while we handle the logistics behind the scenes.

Most of all, we love hearing that this was your first trip to Ireland—but definitely not your last! It would be an absolute pleasure to welcome you and your family back whenever you're ready for another adventure.

Wishing you many more incredible travels ahead, and thank you again for your trust and recommendation!

Best,
Claire, Romane & High Point Holidays Team

Wonderful planning of Costa Rica trip
Costa Rica | Mar 17 - Mar 29, 2025

Margaret
Margaret G.
Chicago, IL | Reviewed on Apr 01, 2025
My husband and I attended a destination wedding in Costa Rica. We expanded our trip with vacation time and hired KimKim to work out a tour plan. The Costa Rica specialist who designed the trip was Gustavo and he did a great job. We filled out a form giving our preferences and activities that we liked and then had a video chat to move toward finalizing the plan. He was sensitive to things we did not want to do. We enjoyed all of the activities suggested by Gustavo. Further, he booked... Read more

My husband and I attended a destination wedding in Costa Rica. We expanded our trip with vacation time and hired KimKim to work out a tour plan. The Costa Rica specialist who designed the trip was Gustavo and he did a great job. We filled out a form giving our preferences and activities that we liked and then had a video chat to move toward finalizing the plan. He was sensitive to things we did not want to do. We enjoyed all of the activities suggested by Gustavo. Further, he booked us into hotels that we enjoyed as well. The hotel in La Fortuna was excellent as were the tours in that area. Per our suggestion, the hotel in Monteverde was more 'adventurous' and that was enjoyed as well.

We want to give a special thanks to long-suffering Greg, who set up all of the tours and made the reservations. I wanted to add one particular tour in Monteverde and he graciously set it up even though it was not on the original list. There was time to do it and he fit it in. He was most helpful throughout the trip. It turns out that the 'extra' activity was by far my favorite of the whole trip. It was a private birding tour in Monteverde and we just loved it. Don't miss the fabulous birds in Costa Rica.

All of the tour guides were very friendly and knowledgeable. We unfortunately did not know Spanish, but all guides spoke good English. They were most helpful. Most all of our tours were private ones but we enjoyed our very few group ones as well. KimKim also arranged private transportation for us since we chose not to drive. There were several hours-long trips. The drivers were all prompt and friendly. Their English was minimal but Google Translate took care of anything we needed.

KimKim suggested Faye travel insurance. We took their suggestion. At one point we needed to contact them and aid was offered promptly. I found them excellent to work with.

All in all, we had an excellent experience with KimKim and would use them again.

Hotel Reviews
Hotel Costa Verde
Manuel Antonio

We stayed at this hotel because it was the site of a destination wedding to which we were invited. This hotel is situated on a hill and extends pretty much from top to bottom, counting the restaurants. There are numerous room areas (designated A through E) that are scattered from reception (near the top) to the bottom of the hill. A is at the top and E, where we stayed, was at the bottom. Some units are part of a larger building, bungalows (which we had) look more like singles. The hotel has an aeronautic theme, so some rooms include the nose of a plane. Staying at area E meant that we were close to the lovely beach, but a bit of a distance from other areas, including reception. The hotel readily provides transport from area to area on demand, but my husband and I walked most of the time. That meant a fairly steep walk up to pool areas or to reception or to the restaurants. Despite our ages (70s) we were able to do it successfully. This hotel is not meant for those with mobility issues. Our unit had a balcony overlooking the beach. It would have been idyllic, but the noise from the main road below was very intrusive. We were able to tune out regular car noise, but there were many busses, trucks, motorcycles and vehicles with no mufflers. That was highly annoying. Each room has a kitchen. Although they claim the kitchen is fully stocked, we did not consider ours 'fully stocked'. Minimally is how I would describe it, though there was a cook top and refrigerator and microwave, some silverware and dishes. The biggest problem was the very weak light in the kitchen. We like to cook our own breakfasts and one could barely see in that kitchen even when the other lights in the unit were on. However, the rooms were large and comfortable and very clean. Maids come daily. Despite our hanging up our towels, the towels were changed every day. I found that surprising considering the ecological bent of Costa Rica. The only restaurant we used was Anaconda for lunch. We found it a very pleasant restaurant with good food. We especially enjoyed the lox sandwich. We only used the adults only pool which was half way between our room and reception. It was a very nice pool with a bar attached. It had great views all around it. There is a path for a short hike shown on the map but don't try to take it. It's largely impassable and not worth the trouble. One gets enough exercise hiking the regular hills in this hotel just to get to reception, restaurants, etc. All that said, the views from anywhere on the hotel property are exceptional. The foliage is lovely. We saw many birds, especially macaws and kiskadees and green parakeets. There were also white-faced monkeys and, somewhere off the premises, a howler monkey. It was only a short walk from our unit to the beach, which is a very beautiful beach. We can recommend this hotel, but with the stated reservations.

Authenticity & Character
Location
Staff
We had one unfriendly porter, but otherwise the staff were friendly and helpful.
Cleanliness & Comfort
Hotel Lomas del Volcán
Fortuna

Hotel Lomas del Volcan was an excellent hotel. The rooms were spacious and clean. The bathroom was large and luxurious. There was no refrigerator in the room but there was really no need for one. The breakfast buffet was included and provided a wide choice of food. Service was excellent. For dinner, one could eat at the bar, the pool, or the restaurant if one wanted more formal, bigger dinners. The food was good. My husband and I especially appreciated the fabulous landscaping at the property. It was obvious a great deal of care went into it. There were beautiful flowers, trees and shrubs everywhere. There were a fair amount of birds and many people joined birdwatching groups to admire the birds. We also enjoyed the monkeys. Mostly there were spider monkeys which one could see best in the early morning or evening. We never saw the howler monkey but its howls reverberated early in the morning and in the evening. I was fascinated by it so it never bothered me. The service at the hotel was excellent in general and they were highly responsive if we needed something. The hotel is situated a bit far from the town. You would have to get a taxi if you wanted to go into town for anything, but we didn't really need to. We had a local tour every day and were occupied when we returned to the hotel. There is a walking trail that one can take, but we didn't see anything special on it. It's best to walk the main grounds of the hotel and admire the foliage and the bird population. All in all, we recommend the hotel.

Authenticity & Character
The landscaping.
Location
It was secluded and beautiful. There were good views of the volcano.
Staff
The maid for our room would make origami from the towels. One day it was an elephant, another day it was two swans 'kissing'. It was a bit special.
Cleanliness & Comfort
Nothing to add. The grounds and rooms were always clean and neat.
Los Pinos - Cabañas & Jardines
Monteverde Costa Rica

My husband and I enjoyed this experience. Los Pinos is not a 'traditional' hotel. Guests have their own cabin; our cabin was clean and comfortable and had a rustic-look. We had a 'junior' cabin, which meant that we had one queen-sized bed. Some cabins were a bit smaller but most were larger and could accommodate families. Each cabin has a fully-stocked kitchen. Ours was stocked with vinegar and oil for salads, salt and pepper, coffee and tea. There was a toaster oven, a cook top, refrigerator and plenty of dishes and pots and pans. We looked upon this hotel as 'glamping'. Los Pinos was situated on its own preserve on a hill. Monteverde is, of course, very hilly. Having no car, we had a short uphill walk to our cabin from the registration area. Our suitcases were transported to our cabin. The site was private and wooded, just as we like. There was a picnic table and chair outside the cabin on the porch but it was generally too chilly for us to make good use of them. We were there in late March. The cabin was very spacious and warm indoors. Some might be put off by the fact that one could not put toilet paper down the toilet, but it didn't bother us terribly. It was, however, very difficult to remember to do so as habit is so strong. The bathroom was well ventilated and there was no bad smell. Maid service came every day and removed the trash. We very much enjoyed the ecological point of view espoused in Costa Rica. The person working in reception was always most helpful even though we required little. There is a private reserve with a trail that one can hike but we found nothing of note on the hike . We do not really recommend this activity. It was fine for the exercise. There is a nice lookout at the top, but the day we were there it was quite cloudy. Best to walk to Curi Cancha and walk around that lovely park. Be sure to eat at Stella's on the way.

Authenticity & Character
The cabins and their wooded locale.
Location
It was close to restaurants, a bakery, a bank and a supermarket.
Staff
The manager in reception was always helpful and friendly and maid service was very good.
Cleanliness & Comfort
Activity Reviews
EcoTermales Hot Springs Experience with Meal
EcoTermales Hot Springs Experience with Meal
Arenal/La Fortuna

It was a beautiful hot springs. We had the dinner and it was very good. We aren't ones for sitting in water for long periods of time nor for drinking extensively in the pool, so it was not a long experience for us. It was, however, very relaxing.

Quality of Experience
Food
Dinner was buffet which was very convenient.
Guides, Drivers and Staff
Transport
Waterfall & Volcano Hiking Adventure with Lunch
Waterfall & Volcano Hiking Adventure with Lunch
Arenal/La Fortuna

The guide was friendly and knowledgeable. The hike was excellent. The guide told us a lot about the area and pointed out interesting animals and birds, particularly the birds. It was a group hike and it was interesting meeting the various travelers. The waterfall experience was a bit less so for us. We were the only ones on this part of the trip and had no idea what to expect. It turns out that the waterfall is 500 steps down and 500 back up. You can swim in the pool but one has to clamber over huge rocks to get there. After we got back to the top we were taken to a private farm to table lunch at a restaurant owned by the tour company. It was a lovely secluded site, but the food was so-so. We enjoyed the day, however.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Maleku Cultural Immersion Day Trip
Maleku Cultural Immersion Day Trip
Arenal/La Fortuna

My husband and I enjoyed this activity start to finish. It gave one a perspective on the life of the indigenous peoples back in time which gave way to present days issues. The demonstrations were fascinating. They demonstrated a wedding ceremony, how they made their clothes and how they made bows and arrows. I actually shot an arrow and hit the target. Big win for me. The lunch was delicious. We highly recommend.

Quality of Experience
The indigenous peoples genuinely cared about teaching us something. They were very friendly.
Food
Good lunch.
Guides, Drivers and Staff
All were polite and pointed interesting things out to us on the way.
Transport
Comfortable van.
TreeTram & Hanging Bridges Adventure
TreeTram & Hanging Bridges Adventure
Monteverde

It was an interesting excursion. The bridges were sturdy and easy to walk. The views were excellent. It was worthwhile. We took the ride to the top, but it was so very cloudy and rainy that we couldn't see too much. We were grateful that we did not do the zip lining in the cold rain. Our guide was very good, though and enjoyable.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Curi-Cancha Bird-Watching Experience
Private Curi-Cancha Bird-Watching Experience
Monteverde

This is a great activity. We had a private tour. The guide was friendly and fun. We saw at least 20 birds, including the elusive quetzal. It was a great activity, probably the best of our trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Organic Spice Farm Experience
Organic Spice Farm Experience
Manuel Antonio

We very much enjoyed this tour. It took about 45 minutes to get there from our hotel, but the surroundings were interesting to watch during the ride. The guide at the farm was excellent. We learned a lot about vanilla and saw examples of the plants and orchids. The guide showed us many spice trees and plants on the farm and described in good detail how each was harvested. We learned a lot. Best yet, we got to sample some of the vanilla and chocolate in drinks, cake and ice cream. It was a lovely tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Santa Elena Cloud Forest Reserve Guided Hike
Santa Elena Cloud Forest Reserve Guided Hike
Monteverde

This tour focused heavily on the plants and the cloud forest itself, rather than the birds and all of the animals. The guide was excellent and his passion for the environment was evident. We really enjoyed our time with him. Although he focused on plants, he identified a few birds for us and teased a tarantula out of its hole so that we could get a good look. We gained a lot from this tour and highly recommend it to others.

Quality of Experience
Guides, Drivers and Staff
Transport
Isla Damas Kayaking Adventure
Isla Damas Kayaking Adventure
Manuel Antonio

My husband I like to kayak but this trip fell a bit short. We took the trip in the late morning and that may have made a difference. It was very hot and anything interesting was probably hidden away. There ended up being two guides for us two people. One, the secondary guide, was quite interesting and talked a lot to us. The main guide was informative during the ride, but got quieter during the trip. Basically, we paddled through mangrove trees for an hour or so. It gets very repetitive. The best part was the last 10 minutes when we actually saw two interesting birds. It wasn't our best trip. The kayaks are not propelled by paddles as we are used to. They are propelled by pedaling, as in a reclining bicycle. Steering them is also very different from our norm, and it took a few minutes to get used to. I would not really recommend this tour, but it could be better at a different time of day.

Quality of Experience
Guides, Drivers and Staff
They were perfectly good, but not stellar.
Transport
Transport was fine; on time and a good van.
Local specialist: Gustavo Camperos
Gustavo
Gustavo Camperos
Local specialist in Kimkim HQ | Replied on Apr 02, 2025

Hello Margaret!

It was a pleasure for us to accommodate your needs and compliment the wedding you attended in Costa Rica.

It was a pleasure for both Greg and me to hear that they enjoyed the itinerary we created and that the wedding was a total success.

Here is to more adventures in the future! 🥂

Thank you for the perfect trip!
Portugal | Mar 22 - Mar 29, 2025

C
Catherine B.
Philadelphia, PA | Reviewed on Apr 01, 2025
Our travel consultant, Marina planned the perfect trip for my family of all ages- from teenagers to seniors.
Our activities showed us the local food, scenery, activities and people in a way that we never could have done on our own.
The guides were so kind and knowledgeable. They even checked on us the following days to see if there was anything we needed or any questions we needed answered. We have become good friends with our guides and felt so safe and well cared for while in another...
Read more

Our travel consultant, Marina planned the perfect trip for my family of all ages- from teenagers to seniors.
Our activities showed us the local food, scenery, activities and people in a way that we never could have done on our own.
The guides were so kind and knowledgeable. They even checked on us the following days to see if there was anything we needed or any questions we needed answered. We have become good friends with our guides and felt so safe and well cared for while in another part of the world.

I can't thank Marina enough for the unforgettable trip to Portugal and we can't wait to have kimkim help us plan our next trip.

Hotel Reviews
Cascade Wellness Resort
Lagos
Authenticity & Character
Location
Staff
Cleanliness & Comfort
PortoBay Marquês
Lisbon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
 Lisbon Roots, Food & Cultural Walk
Lisbon Roots, Food & Cultural Walk
Portugal

Our tour guide was one of the nicest people we've ever met. We ate the best food I've had in my life and had the most wonderful conversations. We learned about the history of Portugal and the food associated with its people. And we just had fun eating and drinking!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Guided Tuk-Tuk Tour
Guided Tuk-Tuk Tour
Portugal

We loved our driver! So nice, knowledgeable about helpful.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Day Excursion: Sintra, Cascais & Estoril
Private Day Excursion: Sintra, Cascais & Estoril
Portugal

Our driver and new friend, Paulo was the best tour guide in all of Portugal, I'm convinced! He gave us history lesson, life lessons and we talked about everything in between. Such a great and fun person who took great care of my family. I can't thank him enough for making our trip amazing.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Algarve Kayaking Trip to Benagil Caves
Algarve Kayaking Trip to Benagil Caves
Portugal

Once in a lifetime experience!! So fun! My teenage daughter, older mother and everyone in between loved this!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Marina Courtaut
Marina
Marina Courtaut
Local specialist in Madrid | Replied on Apr 02, 2025

Hi Catherine😊 Thank you so much for your kind words! I am thrilled to hear that you had such a magnificent trip with your family and that you had such an immersive and memorable experience in Portugal. It was a true pleasure helping you plan your trip and I will share your kind words with all the team 🤩
I truly appreciate your trust in Espiritu Travel, and we can’t wait to help you plan your next adventure. Until then, we wish you many more incredible travels!

Another lovely time in France
France | Mar 22 - Mar 30, 2025

Jill
Jill S.
Grand Forks, ND | Reviewed on Apr 01, 2025
We had a very nice time and appreciated Rose as our Normandy guide. She was wonderful for both our tours and even timed our American Cemetery (Omaha Beach) visit to witness the taking down of the flags and taps playing - very moving. The hotel in Bayeux was lovely. The drivers set up to pick us up and take us from the airport and train stations were wonderful and right on time.
Paris is always wonderful. The hotel was nice and quaint and quiet. The dinner and show at Moulin Rouge was very...
Read more

We had a very nice time and appreciated Rose as our Normandy guide. She was wonderful for both our tours and even timed our American Cemetery (Omaha Beach) visit to witness the taking down of the flags and taps playing - very moving. The hotel in Bayeux was lovely. The drivers set up to pick us up and take us from the airport and train stations were wonderful and right on time.
Paris is always wonderful. The hotel was nice and quaint and quiet. The dinner and show at Moulin Rouge was very fun! The day going to the castles felt really rushed and long. I wouldn't do this tour again but rather stay in Paris or someplace closer. Our guide was nice but talked a lot, more then any other guide we'd ever had.
Dinner on the Seine was absolutely wonderful. When were seated the Eiffel tower right next to us, providing wonderful views at night. The food and wine were amazing. Truly a night we will always remember.
Overall, it was another wonderful time in Paris (we visited in 2015). We always plan our next years trip on the last day of our current one.... Scotland here we come!

Hotel Reviews
Chateau de Bellefontaine 4*
Bayeux

We had a lovely time in this beautiful Chateau. The staff were helpful and kind. Room was clean, had a great bathroom and had a lovely sitting area by the dormer window. The only drawback was that we needed a taxi to take us into town. It wasn't very expensive (about 7-9 euros) and the service responded quickly. The only thing was that we wished the small restaurant would have changed their menu from night to night. Food and breakfast were very good. We would stay here again.

Authenticity & Character
Lovely charm and a real old world French feel
Location
needed a taxi to get to town, morning and evening transfers provided would be really nice
Staff
Cleanliness & Comfort
Hôtel Bourg Tibourg
Paris

This little hotel was so quaint and charming with a real old time French feel. The room was small but arranged nicely with a nice bathroom with tub and shower. It was nice to get a couple of US TV channels to watch when winding down after a long day sight-seeing. Beds were soft with great bedding. The staff were very nice as well. We would stay again without hesitation.

Authenticity & Character
Loved the decor! Very old world French!
Location
A little far from the Eiffel Tower and that area but closer to Notre Dame. The area was lively with lots of little cafes and such.
Staff
Cleanliness & Comfort
Activity Reviews
Private Loire Valley Châteaux Day Trip: Chambord, Clos Lucé & Chenonceau
Private Loire Valley Châteaux Day Trip: Chambord, Clos Lucé & Chenonceau
Paris

I wouldn't recommend this tour from Paris. We enjoyed seeing the castles but were rushed through each one and given too much information. We always book private tours so we can take our time. We didn't have time to linger and take in the sites, explore different areas of the sites, or have lunch in a nice small cafe. The ride would have been much more comfortable in a car but instead we were picked up in a van. It was uncomfortable ride for a long day of driving.

Quality of Experience
We didn't get to control the pace of the day or have time to linger at places or have a nice relaxing cafe lunch.
Guides, Drivers and Staff
Our guide was very nice but talked a lot, way too much information to absord.
Transport
The van, for only the two of us, was uncomfortable. A car for two people would be much more appropriate.
Tour of D-Day Sites
Tour of D-Day Sites
France

Our tour guide Rose was truly awesome. She was very knowledgable and didn't rush us through the day. We learned so many things we never learned in school. It was great having lunch with her and learning more about life in the Normandy area of France. She timed our day so we arrived at Omaha Beach in time to watch the flags taken down and taps played. It was very moving.

Quality of Experience
We were very moved by learning and seeing these sites.
Guides, Drivers and Staff
Rose is truly a gem
Transport
Very comfortable vehicle
Starry dinner on the Seine
Starry dinner on the Seine
Paris

We had a lovely experience from top to bottom. The view from our table was so amazing. The food and wine were wonderfully paired. A night we will remember always.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day Trip to Mont-Saint-Michel
Day Trip to Mont-Saint-Michel
France

Rose was a wonderful guide. She was very knowledgable and patient as I was on crutches but determined to make it to the top. Mont Saint Michel is a true treasure of France. I had wanted to see it for years and was so happy I finally made it. We had a great time, even with all the walking and step climbing. Again, we enjoyed a nice lunch and conversation with Rose after our adventure.

Quality of Experience
Guides, Drivers and Staff
Transport
Cabaret show and dinner at the Moulin Rouge
Cabaret show and dinner at the Moulin Rouge
Paris

This was such a fun dinner and show! We didn't make it here the first time we visited Paris. I'm so glad we made it this year. Really, a fun and enjoyable evening.

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Lucie Rousseau
Lucie
Lucie Rousseau
Local specialist in Montpellier | Replied on Apr 02, 2025

Hello Jill,
Thank you so much for your great feedback. I am so happy to read you had a wonderful time in Paris and Normandy. I am glad that you enjoyed your night at Moulin Rouge and the dinner cruise.
I am sorry to read that the day trip to the Loire Valley was not up to your expectations though. I shall keep it in mind to better recommend travelers in the future.
I wish you a great trip to Scotland!
Lucie

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