Kimkim Trip Reviews

4.8
Based on 14,733 ratings
Read 14,733 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

I apologize for the late review for this trip...
Norway | Oct 15 - Oct 22, 2022

Gerri
Gerri S.
Eugene, OR | Reviewed on Dec 29, 2022
I apologize for the late review for this trip to Norway. We enjoyed every minute of the trip and we were able to rely on the help of our guide and communication with Kim Kim along the way. We had one issue with our hotel in Oslo but KimKim went above and beyond in helping to find a better room which suited our needs as two independent women travelers. Both Oslo and Bergen were memorable and of course the beautiful boat ride we took from Flam to Bergen through the Fjord country. I... Read more

I apologize for the late review for this trip to Norway. We enjoyed every minute of the trip and we were able to rely on the help of our guide and communication with Kim Kim along the way. We had one issue with our hotel in Oslo but KimKim went above and beyond in helping to find a better room which suited our needs as two independent women travelers.

Both Oslo and Bergen were memorable and of course the beautiful boat ride we took from Flam to Bergen through the Fjord country. I cannot wait to go back and see more of Norway. Thank you for making this part of our travels go smoothly and finding us such outstanding accommodations along the way. Traveling in off season (October) was a little rainy but mostly just perfect for seeing many things without crowds. We even had 3 perfect sunny days in Bergen!
Warmly,
Gerri Sweeney

Hotel Reviews
Fretheim Hotel
Flåm

Friendly staff and beautful views. No crowds in mid October, practically had the place to ourselves.

Authenticity & Character
Location
Hotel Christiania Teater
Oslo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Julia Plaschke
Julia
Julia Plaschke
Local specialist in Kristiansand | Replied on Dec 31, 2022

Hi Gerri! No worries at all! Thanks so much for taking your time to write a review! Its highly appreciated! I am very glad to hear that you enjoyed traveling with kimkim and that you had a great time in Norway!
Happy New Year and all the best!
Julia

We really enjoyed the pace and activities on ...
Spain | Dec 18 - Dec 27, 2022

Michelle
Michelle F.
Carmichael, CA | Reviewed on Dec 29, 2022
We really enjoyed the pace and activities on our trip. The kids were not looking forward to the walking tour in Spain but Beatriz made it so much fun. The cooking class in Seville was wonderful too. So much fun for the whole family. The train rides to each destination was fun too. Between Seville and Granda we hiked/walked Caminito Del Rey. The kids really enjoyed this adventure. Each place we visited had something unique and memorable. Read more

We really enjoyed the pace and activities on our trip. The kids were not looking forward to the walking tour in Spain but Beatriz made it so much fun. The cooking class in Seville was wonderful too. So much fun for the whole family. The train rides to each destination was fun too. Between Seville and Granda we hiked/walked Caminito Del Rey. The kids really enjoyed this adventure. Each place we visited had something unique and memorable.

Hotel Reviews
Dear Hotel Madrid
Madrid

Great location in the city. The accommodations for a family of four were good. Great breakfast!

Authenticity & Character
Location
Staff
Very professional and nice
Cleanliness & Comfort
Petit Palace Puerta de Triana
Seville

Seemed out dated. Rooms were small and had tile floors. Would recommend a small carpet by the bed. Bathrooms and rooms need makeovers. Breakfast was lacking. Staff were great and rooms seemed clean however.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Eurostars Puerta Real Hotel
Granada
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Madrid for Kids - Walking Tour with Activities & Snacks
Madrid for Kids - Walking Tour with Activities & Snacks
Madrid

Beatriz is absolutely awesome! We had so much fun on this tour. We highly recommend.

Quality of Experience
Guides, Drivers and Staff
Flamenco Experience
Flamenco Experience
Spain

Was fun to watch. Was one hour in length. We wish the couple would have danced more together as they spent a considerable amount of time dancing solo. Other than that, they put on a good show.

Guided Visit of Alhambra for Families
Guided Visit of Alhambra for Families
Granada

Alberto was our guide. He is very knowledgeable about everything. This was a good thing and a bad thing as he would talk forever about tiny details. The kids got bored very quickly with our pace.

Quality of Experience
Guides, Drivers and Staff
Traditional Andalusian Market Visit & Cooking Class
Traditional Andalusian Market Visit & Cooking Class
Seville

Such a fun thing to do as a family. We are vegetarian and they helped us make dishes without meat. The kids were awesome and tried everything they made!

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Marta Trzeciakowska
Marta
Marta Trzeciakowska
Local specialist in Madrid, Spain | Replied on Dec 30, 2022

Hi Michelle, I am thrilled to hear you had such a marvelous time in Spain with your family. It was my pleasure to work with you and organize this experience for your lot. I will make sure to inform Bea and the rest of our colleagues about this positive feedback, as we endeavor to offer only the best for our travelers. Wish you a lovely New Year! All my best, Marta

Thank You Meree for planning our Norway trip....
Norway | Dec 18 - Dec 26, 2022

Saravanan
Saravanan K.
Singapore | Reviewed on Dec 29, 2022
Thank You Meree for planning our Norway trip. Apart from the fact that we fell ill largely due to the harsh cold winter, we had great fun and enjoyed our vacation. Very happy that we managed to catch the highlight of our trip which was the northern lights. Thank you once again and looking forward to engaging your services again in the near future. Read more

Thank You Meree for planning our Norway trip. Apart from the fact that we fell ill largely due to the harsh cold winter, we had great fun and enjoyed our vacation. Very happy that we managed to catch the highlight of our trip which was the northern lights.

Thank you once again and looking forward to engaging your services again in the near future.

Hotel Reviews
Scandic Torget
Bergen
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Thon Hotel Cecil
Oslo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Scandic Ishavshotel
Tromsø
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Clarion Hotel The Hub
Oslo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Transfer to the Ice domes
Transfer to the Ice domes
Tromsø
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Spend the morning in the ice domes and transfer back to the city
Spend the morning in the ice domes and transfer back to the city
Tromsø
Quality of Experience
Guides, Drivers and Staff
Transport
Northern Lights Chase
Northern Lights Chase
Tromsø
Quality of Experience
Guides, Drivers and Staff
Transport
From Bergen to Oslo scenic train route - Bergensbanen
From Bergen to Oslo scenic train route - Bergensbanen
Norway
Quality of Experience
Guides, Drivers and Staff
Transport
Mostraumen Cruise
Mostraumen Cruise
Bergen
Quality of Experience
Guides, Drivers and Staff
Transport
Luggage Transfer Service
Luggage Transfer Service
Norway
Quality of Experience
Guides, Drivers and Staff
Local specialist: Merée Ruzits

Amazing trip with excellently curated guides and experiences.
Spain | Dec 19 - Dec 28, 2022

V
vanitha p.
East Tremont, NY | Reviewed on Dec 29, 2022
We had an amazing experience in Spain for the holidays! Yuri, our Kimkim specialist, was fantastic- flexible, patient and responsive. I cannot say enough about him- I was nervous at first booking a trip through this service- despite the reviews- because I was unfamiliar with Spain and also the idea that KimKim curated our experiences. That said, I would heartily recommend the service to anyone who is interested in traveling to a new-to-them location and wanting to have an authentic... Read more

We had an amazing experience in Spain for the holidays! Yuri, our Kimkim specialist, was fantastic- flexible, patient and responsive. I cannot say enough about him- I was nervous at first booking a trip through this service- despite the reviews- because I was unfamiliar with Spain and also the idea that KimKim curated our experiences. That said, I would heartily recommend the service to anyone who is interested in traveling to a new-to-them location and wanting to have an authentic experience.
All of the tour guides provided to us- Laura for the Tapas tour in Madrid, Diana for the Toledo tour, Carlos for the trip to the White Villages and Ronda, to Nico (our family fave) for the in depth walking tour of Seville and Richard for the Montserrat Abbey experience- were amazing, knowledgeable, personable and warm. They were truly invested in the tours they gave- providing history, and context to the sights we saw.

Hotel Reviews
7 Islas Hotel
Madrid

We liked this hotel a lot- lovely rooms, spacious and well furnished. Its located on a side street but still extremely accessible to major streets. As a result, our rooms were blissfully quiet.

Authenticity & Character
Great art work that made the decor feel special
Location
Staff
Bar man was great- friendly and personable
Cleanliness & Comfort
Comfortable rooms, good size. Only issue was we had been given a room with two twin beds- and when I inquired, was told that it was all that was available. (The hotel did not seem full though)
Hotel Gravina 51
Sevilla

This hotel was fantastic!! Upon check in we were told our room had been upgraded, we were greeted with a glass of Cava with an additional bottle in the room. It was luxuriously furnished, and we really enjoyed our stay.

Authenticity & Character
Very much a boutique hotel, a gem nestled in the City
Location
Side street location- quiet and restful but not isolated
Staff
All the staff were kind, personable and attentive
Cleanliness & Comfort
Rooms were well appointed, and had good sized bathrooms and wonderful beds
Activity Reviews
Half-Day Walk Through Seville
Half-Day Walk Through Seville
Seville

Nico was fantastic!! He demonstrated his love of the City during our walk- highlighting not just the typical tourist spots but providing color and depth from a historical perspective on our tour. Using a combination of humor, facts and in depth knowledge of Seville, he gave us possibly the best tour of our trip.

Quality of Experience
Great, comprehensive look at Seville
Guides, Drivers and Staff
Cannot compliment Nico enough- he made the tour come alive!
Transport
This is a walking tour- so be prepared to walk! That said, everything was flat and easy to navigate
Flamenco & Tapas Night
Flamenco & Tapas Night
Madrid

Laura was great- very articulate and wonderfully knowledgeable about the foods and drinks we had.

Quality of Experience
Food and tour guide was great
Food
Nice array of food and wine
Guides, Drivers and Staff
Laura was great
Transport
As mentioned earlier- would benefit from knowing and mapping locations prior to meeting -
Toledo Day Trip and Winery Experience
Toledo Day Trip and Winery Experience
Madrid

Toledo was a wonderful City- so rich in culture and interesting on so many levels The winery was lovely and the wine was delicious.

Quality of Experience
Guides, Drivers and Staff
Transport
Ronda & White Villages Day Trip
Ronda & White Villages Day Trip
Seville

Carlos- our guide, made this trip so much fun. He was engaging and informative and kept our attention throughout this (long) tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Comfortable van
Day Trip to Montserrat & Lunch at a Farmhouse
Day Trip to Montserrat & Lunch at a Farmhouse
Barcelona

For this (larger) tour we had Richard as our tour guide- he was funny and engaging. He clearly was having fun on the trip- which made it fun for us! Very informative

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Yuri Ihnatov
Yuri
Yuri Ihnatov
Local specialist in Amsterdam, Netherlands | Replied on Dec 30, 2022

Thank you so much for your extended review, Vanitha.
It was a pleasure helping you plan your trip.
Consider kimkim for your next adventure anywhere around the world!

Best holiday wishes,
Yuri.

Five Stars is Not Enough
Iceland | Dec 17 - Dec 23, 2022

H
Hannah R.
Columbia, MD | Reviewed on Dec 29, 2022
I cannot speak highly enough of the team at kimkim based in Iceland. During the planning phase, Francesca was highly communicative, accommodating, and responsive. Then, when we arrived in the midst of a blizzard and subsequent wind storm that forced all roads to close for 24+ hours, Sigurour was a godsend, helping us cancel and book and rebook and reroute all of the planned activities and hotel reservations that had to be changed without warning. He advised us on when and where to go, what to... Read more

I cannot speak highly enough of the team at kimkim based in Iceland. During the planning phase, Francesca was highly communicative, accommodating, and responsive. Then, when we arrived in the midst of a blizzard and subsequent wind storm that forced all roads to close for 24+ hours, Sigurour was a godsend, helping us cancel and book and rebook and reroute all of the planned activities and hotel reservations that had to be changed without warning. He advised us on when and where to go, what to see, what to skip, etc. and was consistently available to respond to ever-shifting circumstances. I am a very experienced traveler, having lived abroad for most of my adult life, and juggling the logistics of this trip due to weather were beyond me. I am deeply grateful and appreciative for the flexibility, responsiveness, and kindness of the entire kimkim team and will treasure my memories of the adventure for a lifetime.

Hotel Review
Inni - Boutique Apartments

Not only was this apartment perfect for my family, but the kindness of the property owners went above and beyond. We were stranded in Hveragerði due to a blizzard and windstorm and were unable to travel due to road closures. Inni not only allowed us to extend our reservation, but juggled other bookings to allow us to stay in the wonderful two-bedroom we had rented. The property was clean, comfortable, nicely appointed, and cozy -- a perfect place to wait out a storm.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Francesca Stoppani
Francesca
Francesca Stoppani
Local specialist in Iceland | Replied on Jan 03, 2023

Thank you so much Hannah for keeping up a good spirit with a poorly behaved weather and thanks a lot for your kind words!

Ms. Jina and Ms. Yaya were great guides. The ...
Thailand | Dec 7 - Dec 17, 2022

Jonenell
Jonenell S.
Manhattan, NY | Reviewed on Dec 29, 2022
Ms. Jina and Ms. Yaya were great guides. The overall experience and everyone we had contact with was professional, helpful, and extremely welcoming. Read more

Ms. Jina and Ms. Yaya were great guides. The overall experience and everyone we had contact with was professional, helpful, and extremely welcoming.

Hotel Review
Smile Lanna Hotel Chiang Mai
Authenticity & Character
The interior design and little unique things in the room . Many breakfast options
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Bangkok City Tour With Grand Palace and Long-Tail Boat Ride
Full Day Bangkok City Tour With Grand Palace and Long-Tail Boat Ride
Bangkok

I like the personalized/private experience

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Night Food tour with Tuk Tuk
Private Night Food tour with Tuk Tuk
Bangkok
Quality of Experience
Food
We’re pescatarians so limited food experience
Guides, Drivers and Staff
Transport
Got to experience a Tuk tuk ride
Drive to Kanchanaburi with  Damnoen Saduak Floating Market
Drive to Kanchanaburi with Damnoen Saduak Floating Market
Thailand

Bright and colorful day. Lots to ser

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Kanchanaburi Tour
Full Day Kanchanaburi Tour
Kanchanaburi
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half Day Chiang Mai Temple Hopping with Doi Suthep
Half Day Chiang Mai Temple Hopping with Doi Suthep
Chiang Mai
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Elephants Day Care at Baan Chang Elephant Park
Full Day Elephants Day Care at Baan Chang Elephant Park
Chiang Mai

Great experience. Let guest know about the cats before arrival. Make it a shorter day or private transportation option.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half Day Fun Cooking Experience With a Local Lanna Family
Half Day Fun Cooking Experience With a Local Lanna Family
Chiang Mai

Such a rich, beautiful experience

Quality of Experience
Everything
Food
Guides, Drivers and Staff
Transport
Phi Phi Island
Phi Phi Island
Phuket

Beautiful island . A lot of the time was spent traveling in the boat

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Moo Ban Dek tour
Kanchanaburi
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Bruce Peng
Bruce
Bruce Peng
Local specialist in Thailand | Replied on Jan 06, 2023

Hi Jonenell,
It is so happy to hear that you enjoy the trip! We want nothing but your smile. I believed we did a good job. You have a wonderful experience in Thailand. Hope we have another opportunity to serve you. Happy New year to you and your family in 2023!
Best Regards,
Bruce

Great trip to Jordan - recommend Samir as your tour advisor
Jordan | Nov 19 - Nov 26, 2022

R
Ravi R.
Redwood City, CA | Reviewed on Dec 29, 2022
Samir was through and reasonable to work with. He was always engaging and responsive to numerous questions during trip planning. He helped in planning the trip, flexible to many changes requested and supported us during the trip.I would highly recommend Samir to plan your trip to Jordan Thx
Ravi
Read more

Samir was through and reasonable to work with. He was always engaging and responsive to numerous questions during trip planning. He helped in planning the trip, flexible to many changes requested and supported us during the trip.I would highly recommend Samir to plan your trip to Jordan

Thx
Ravi

Hotel Review
Memories Aicha Luxury Camp
Wadi Rum

Amazing location and place. Would highly recommend your stay at this unique place in wadi rum.

Authenticity & Character
Location
Picturesque and beautiful
Staff
Cleanliness & Comfort
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Dec 29, 2022

Hi Ravi
THank you for your kind words. Was an honor hosting you.
Looking forward to see you again.

God bless.
Samir

Amazing tour of Turkey & wonderful service
Turkey | Dec 18 - Dec 28, 2022

Esther
Esther Y.
the United Arab Emirates | Reviewed on Dec 29, 2022
Thank you Kim Kim for great organization and service of our private tour. It was worth it. All 3 guides; Ibrahim (Istanbul), Nihat (Cappadocia) & Tunc (Izmir region) were really personable and gave really informative tours, patient and attentive service for my elderly mum and her friend who came with a walking stick. We really enjoyed our time in Turkey; even more so in Cappadocia and Izmir region (Ephesus, Sirince & Pamukkale). We want to give special mention to Tunc who proactively helped... Read more

Thank you Kim Kim for great organization and service of our private tour. It was worth it. All 3 guides; Ibrahim (Istanbul), Nihat (Cappadocia) & Tunc (Izmir region) were really personable and gave really informative tours, patient and attentive service for my elderly mum and her friend who came with a walking stick. We really enjoyed our time in Turkey; even more so in Cappadocia and Izmir region (Ephesus, Sirince & Pamukkale). We want to give special mention to Tunc who proactively helped organize a paragliding experience for me and also a hot air balloon ride in Pamukkale for us as we didn't manage to do it in Cappadocia due to foggy weather; he managed to cater to my expectations as well as my mum and her friend. Thank you once again! We will definitely book with you the next time we plan to travel again. :)

Hotel Reviews
Kelebek Special Cave Hotel
Nevsehir

Amazing view. Love the fire place and the interior decoration of our room. Location is a bit challenging for elderly people to walk up from town center but it has an amazing view and sumptious breakfast

Authenticity & Character
Love it that we're staying in the fairy chimney itself
Location
Amazing view
Staff
All of the staff were very hospitable and helpful except for one person at reception who looked very grumpy
Cleanliness & Comfort
nice hot showers and fire place
Nisanyan Houses
Selçuk

We stayed in a cottage that comes with a huge common kitchen and dining room... looks amazing. Our room and bathroom is so charming, big but cozy; beautiful decoration. Breakfast with the view of Sirince was delicious and enjoyable. We wished we stayed a week instead of only a night at this beautiful place.

Authenticity & Character
Charming and quaint big room with nice fireplace setting and marble shower, outside balcony for some peace and quiet; great decoration
Location
Perched atop a hill with an amazing view of Sirince
Staff
Helpful porter who carried all our heavy luggage uphill.... so thankful but we felt so bad for him doing all the carrying
Cleanliness & Comfort
comfortable beds, fireplace, hot water for showering
Doğa Thermal Hotel & Spa
Denizli

Very commercial; not used to seeing so many tour groups after staying in boutique hotels our entire trip but the spa facilities were very good. The button of the toilet flush fell off and it took the concierge a bit of time to understand what happened before they manage to fix it.

Authenticity & Character
It's good for a commercial hotel but not our usual preference
Location
Staff
Some challenges speaking English
Cleanliness & Comfort
Spa facilities, comfortable bed
Sirkeci Mansion Hotel
Istanbul

Room was comfortable but the towel hanger fell off...Thankfully they managed to quickly fix it.

Authenticity & Character
Very quaint and charming interior decoration
Location
Situated in Old Town Istanbul
Staff
Very friendly and prompt
Cleanliness & Comfort
Nice warm water for showering in cold weather
Activity Reviews
Sightseeing Around Uçhisar and Discovering the Cappadocian Valleys
Sightseeing Around Uçhisar and Discovering the Cappadocian Valleys
Cappadocia
Quality of Experience
Guides, Drivers and Staff
Transport
Pamukkale and Hierapolis
Pamukkale and Hierapolis
Pamukkale
Quality of Experience
Guides, Drivers and Staff
Transport
Discover Byzantine + Ottoman Istanbul
Discover Byzantine + Ottoman Istanbul
İstanbul
Quality of Experience
Hagia Sofia / Blue mosque was under renovation
Guides, Drivers and Staff
Transport
learn how to use the tram in Istanbul :)
Eminönü Heritage Tour: Explore the Historical Bazaars and Ottoman Architectural Sites of Istanbul
Eminönü Heritage Tour: Explore the Historical Bazaars and Ottoman Architectural Sites of Istanbul
İstanbul
Quality of Experience
Guides, Drivers and Staff
Transport
Public Boat Tour on the Bosphorus
Public Boat Tour on the Bosphorus
İstanbul
Quality of Experience
Guides, Drivers and Staff
Transport
Visiting Göreme Open Air Museum (UNESCO World Heritage)
Visiting Göreme Open Air Museum (UNESCO World Heritage)
Cappadocia
Quality of Experience
Guides, Drivers and Staff
Transport
Avanos: Discovering the Ceramic Tradition and Light hiking in the Love Valley
Avanos: Discovering the Ceramic Tradition and Light hiking in the Love Valley
Cappadocia
Quality of Experience
Guides, Drivers and Staff
Transport
Kaymaklı Underground City
Kaymaklı Underground City
Cappadocia

Very crowded on the weekend... but otherwise very interesting experience

Quality of Experience
Guides, Drivers and Staff
Transport
Discovering the Ihlara Valley and Light Hiking Along the Melendiz River
Discovering the Ihlara Valley and Light Hiking Along the Melendiz River
Cappadocia

scenic walking trial ... highly recommend

Quality of Experience
Guides, Drivers and Staff
Transport
Whirling Dervish Ceremony at Saruhan Caravansarai
Whirling Dervish Ceremony at Saruhan Caravansarai
Turkey
Quality of Experience
Guides, Drivers and Staff
Transport
Guided Tour of Izmir: The Beautiful Port City of the Aegean Sea
Guided Tour of Izmir: The Beautiful Port City of the Aegean Sea
İzmir
Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Ancient City of Ephesus
Explore the Ancient City of Ephesus
Turkey

EVERYTHING WAS AMAZING!

Quality of Experience
Guides, Drivers and Staff
Transport
Visit to Ephesus Archaeological Museum + House of Virgin Mary
Visit to Ephesus Archaeological Museum + House of Virgin Mary
Turkey
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Berat Ornek
Berat
Berat Ornek
Local specialist in Turkey | Replied on Dec 29, 2022

Dear Esther,

We are grateful for your review, and so glad to hear you had a positive experience in our beautiful country. Thank you very much for choosing us and for taking the time to write this review - much appreciated. We look forward to welcoming you again in the near future.

All best regards on behalf of Trail Travel team,
Berat

Ecuador 😊
Ecuador | Dec 19 - Dec 28, 2022

J
Jamie M.
Winter Park, FL | Reviewed on Dec 29, 2022
Where to start and what to say is not easy because words can’t necessarily do justice to how amazing of a trip was planned for us and the excellent treatment we received from both our trip planner Linda and our stellar tour guide Milton!
From the very start what made KimKim standout was how effective and efficient Linda was in communicating back and forth to understand what Stephanie and I were looking for in an experience. Linda surpassed all our expectations with the itinerary and the...
Read more

Where to start and what to say is not easy because words can’t necessarily do justice to how amazing of a trip was planned for us and the excellent treatment we received from both our trip planner Linda and our stellar tour guide Milton!
From the very start what made KimKim standout was how effective and efficient Linda was in communicating back and forth to understand what Stephanie and I were looking for in an experience. Linda surpassed all our expectations with the itinerary and the details that went into each day to make sure we got to enjoy a range of activities. Linda constantly checked on with us during the trip too in order to make sure everything was beyond satisfactory showing an awareness to go above and beyond…even with a surprise visit in person to give it the personal touch!!
For anyone that gets lucky enough to book a trip through Linda you will feel privileged!!
Milton as a tour guide only elevated our trip from there and his personality, photography skills, knowledge of the respective areas we visited, enthusiasm and ability to understand speaking English made it a SUPERB holiday!!! There’s sincerely not enough positive we can share about Milton in a review!!!
Two things comes to mind for anyone taking time to read this…one is Ecuador is incredible and is the most diverse and characteristic country this well travelled couple has been to and secondly you WILL want to ONLY book through Linda with KimKim. No matter if the investment is higher than other operators…the decision will be the best decision you could make for yourself!!!!

Local specialist: Linda Schulz
Linda
Linda Schulz
Local specialist in Quito | Replied on Dec 29, 2022

Jamie, thank you so much for your fabulous review! It was a pleasure to help you build your itinerary that led you through the Andes and the Amazon foothills. I am happy to hear that you've enjoyed the diversity and beauty of Ecuador, and that you were happy with Milton as your guide! I will forward your kind words and excellent review to him :)
Hopefully you can come back to Ecuador one day - maybe to visit the Galapagos Islands?
We will welcome you here with open arms!
All the best for you and Stephanie,
Linda

6 day vacation in Costa Rica
Costa Rica | Dec 22 - Dec 27, 2022

Ram
Ram R.
Conyers, GA | Reviewed on Dec 28, 2022
Landed in San Jose airport after a 3 hr delay in flight. Drove to Kokoro Resort at La Fortunat. Our overnight stay in Kokoro resort was good.Hiked the base of Arenal Volcano about to for about 3.5 hrs on lava rocks to top of volcano base and elevation of 3500ft.. Saw some venomous viper snakes in the parking lot curled up on the tree.
Melanie, our guide was very helpful since we were slower than rest of the young group Melanie walked with us. Was a beautiful hike, thoroughly enjoyed and...
Read more

Landed in San Jose airport after a 3 hr delay in flight. Drove to Kokoro Resort at La Fortunat. Our overnight stay in Kokoro resort was good.Hiked the base of Arenal Volcano about to for about 3.5 hrs on lava rocks to top of volcano base and elevation of 3500ft.. Saw some venomous viper snakes in the parking lot curled up on the tree.
Melanie, our guide was very helpful since we were slower than rest of the young group Melanie walked with us. Was a beautiful hike, thoroughly enjoyed and highly recommend to those who are interested in nature.
Lunch ar Indian restaurant was pretty good, especially after the challenging hike. In the evening the hot springs bath was relaxing. The Kokoro staff was helpful. Would recommend this resort.
We were transported by private bus, boat and car from Arenal to Monteverde. Very windy and cold place. We had a great time at Aventura park zip lining the 7 legs. It was an exhilarating experience for both of us since this was our first time. The town is hilly, and after a good meal it is good workout after a walk up and down the hills.
We had night hike in the rain forest of about 2 hrs The knowledgeable guide explained the flora and fauna that we spotted during the night. This is a recommended hike.
We were disappointed with Mar-Inn hotel. They wanted us to put the used toilet paper after defecation in the trash can in the restroom instead of flushing down the toilet.
The next day we were driven to Manuel Antonio. Nice drive from top of the hill to sea level becoming progressively warmer.
We had good 4 hr walk thru the National park Rain forest. We saw a variety of flora and fauna which the guide was explaining in detail, We spent some time on the beautiful Espedillo beach. We then went to Quepos for lunch and got back to the hotel.
The hotel Tibulia Tree was ok, like cabin on the hill nestled among tall trees, but is too far from the beach. Would have wanted it to be closer to the beach.
On the whole we had a good time. Kimkkim had made good arrangements for the trip except for those noted above(. I would recommend Kimkim for for trip planning.

Hotel Reviews
Hotel Kokoro Mineral Hot Springs
La Fortuna

Our overnight tay in Kokoro resort was good. In the evening the hot springs bath was relaxing. The Kokoro staff was helpful. Would recommend this resort.

Authenticity & Character
Location
hotsprings but there was no coffee in the room.
Staff
Very courteous and helpful
Cleanliness & Comfort
Mar Inn Costa Rica
Monteverde Costa Rica

Good location. We were disappointmented the Mar-Inn hotel. They wanted us to put the used toilet paper after defecation in the trash can in the restroom instead of flushing down the toilet.

Authenticity & Character
Like any other motel
Location
Good location
Staff
Cleanliness & Comfort
We were disappointmented the Mar-Inn hotel. They wanted us to put the used toilet paper after defecation in the trash can in the restroom instead of flushing down the toilet.
Tabulia Tree
Manuel Antonio

All good. but no coffee in the room. There was coffee maker but no coffee powder.

Authenticity & Character
Location
too far from the beach. Had to take the bus everywhere
Staff
Very courteous.
Cleanliness & Comfort
Activity Reviews
Arenal Volcano & 1968 Reserve Guided Hike
Arenal Volcano & 1968 Reserve Guided Hike
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Guides were very helpful. Since we were slower than rest of the group, Melanie, was with us all the time while the rest of the group went much faster.
Transport
100% Aventura Zip Line Monteverde
100% Aventura Zip Line Monteverde
Monteverde

Awesome experience if you are not scared of heights.

Quality of Experience
Guides, Drivers and Staff
Transport
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio

Excellent hike trhu the rainforest. Very educational. Adrian is an excellent guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jessica Jennings

We had a great time in Columbia Margoth plann...
Colombia | Sep 28 - Oct 4, 2022

Stacey
Stacey S.
Grants Pass, OR | Reviewed on Dec 28, 2022
We had a great time in Columbia Margoth planned a great trip would like to stay longer next time to see more of the beautiful Columbian nature and culture . Our guide was very kind and helpful thank you for a wonderful trip Read more

We had a great time in Columbia Margoth planned a great trip would like to stay longer next time to see more of the beautiful Columbian nature and culture . Our guide was very kind and helpful thank you for a wonderful trip

Hotel Reviews
Sofitel Baru Calablanca
Cartagena

This is a wonderful place the staff and service are awesome had the best time will be visiting there again 😀

Authenticity & Character
So beautiful there
Location
Staff
The friendliness and helpfulness
Cleanliness & Comfort
Very Clean and comfortable rooms and facilities
Nacar Hotel Cartagena, Curio Collection by Hilton
Cartagena

The staff was awesome and made our stay special

Authenticity & Character
Very wonderful hotel
Location
Staff
The best part of stay is wonderful staff
Cleanliness & Comfort
Very clean and comfortable
Local specialist: Margoth Rico
Margoth
Margoth Rico
Local specialist in Bogota | Replied on Dec 28, 2022

Hi Stacey,
It was a pleasure having you all in Colombia and thank you for visiting our home country. I will pass on your feedback to your guide and it has been a pleasure meeting you. We hope you come back and stay in touch.
A Happy new Year and all my very Best Wishes!

Best,
Margoth

Excellent, had a very merry Swiss Christmas!
Switzerland | Dec 20 - Dec 27, 2022

A
Anne A.
Shively, KY | Reviewed on Dec 28, 2022
We had a really good time in Switzerland.
It was a wonderful experience!
Interlaken and Zermatt were absolutely memorable! We loved all the Christmas markets as well which was incorporated into the visit. Basel Christmas market was especially amazing!
Excellent communication and quick response from the local tour specialists, when we needed questions answered while in 🇨🇭
Very good sense of responsibility demonstrated by the local tour guide/team, which is much appreciated. We...
Read more

We had a really good time in Switzerland.
It was a wonderful experience!
Interlaken and Zermatt were absolutely memorable! We loved all the Christmas markets as well which was incorporated into the visit. Basel Christmas market was especially amazing!

Excellent communication and quick response from the local tour specialists, when we needed questions answered while in 🇨🇭
Very good sense of responsibility demonstrated by the local tour guide/team, which is much appreciated. We predominately worked with Tomaz & Zala. Melita & Ester helped too.
The hotels arranged for us were pretty good too with excellent customer service.

Overall, it was a lovely experience and great Christmas spent in Switzerland this year.
So THANK YOU for making it happen.

Hotel Reviews
Boutique Hotel Wellenberg
Zurich

Excellent customer service

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Interlaken
3800
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Edelweiss Manotel
Geneva
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Basel Christmas Market
Switzerland

Amazing cheese fondue!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Tomaz Martinek
Tomaz
Tomaz Martinek
Local specialist in Slovenia | Replied on Dec 29, 2022

Hi Anne,

thank you for your kind words. I look forward to seeing you travelling with us again. Tomaz

The best of Costa Rica!
Costa Rica | Dec 15 - Dec 22, 2022

Steven
Steven P.
Austin, TX | Reviewed on Dec 28, 2022
I was impressed with the service and speed of Dennis in setting up my perfect honeymoon vacation. We planned a city (San Jose), mountain (Monteverde), and beach (Uvita) in Costa Rica and all went down without a hitch. The hotels that Dennis selected were perfect and customer-service oriented. The Grano de Oro Hotel (San Jose) was professional, quiet, and accommodating. The complimentary breakfast (casado) was delicious, along with a special dinner at the same restaurant. The El Establo Hotel... Read more

I was impressed with the service and speed of Dennis in setting up my perfect honeymoon vacation. We planned a city (San Jose), mountain (Monteverde), and beach (Uvita) in Costa Rica and all went down without a hitch. The hotels that Dennis selected were perfect and customer-service oriented. The Grano de Oro Hotel (San Jose) was professional, quiet, and accommodating. The complimentary breakfast (casado) was delicious, along with a special dinner at the same restaurant. The El Establo Hotel (Monteverde) was also very organized. The Monteverde hotel scheduled us for an amazing night walk, and a wondrous hanging bridge hike. The private transfer drivers to each location were on-time and friendly. The biggest hangup to the vacation was getting there--we had a 10+ hour delay for our flight out of the U.S. Fortunately, the Whatsapp emergency line for GWA was fast, responsive, and accommodating. Dennis, Karla, and Mariana were all wonderful to help us keep on-schedule and in-contact with our hotels/drivers.

Hotel Reviews
Grano de Oro Hotel
San José
Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Establo Mountain Hotel
Monteverde
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cristal Ballena Boutique Hotel & Spa
Playa Ballena
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Snorkeling in Isla Caño
Snorkeling in Isla Caño
Costa Rica

Through Bahia Aventuras, we snorkeled off the Cano island. We saw sea turtles, reef sharks, and even a pair of humpback whales!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Coffee, Chocolate and Sugar Cane Experience
Coffee, Chocolate and Sugar Cane Experience
Monteverde
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Dennis Salas
Dennis
Dennis Salas
Local specialist in Cartago, Costa Rica | Replied on Jan 23, 2023

Hi Steven!

Thank you very much for your feedback and review! It is really satisfying to know that you had a great trip to Costa Rica and that everything went the best way to celebrate your honeymoon! We hope you can come back and enjoy the other locations that Costa Rica has to offer :-)
Thank you for the pictures!! Great memories. We all at the office were really happy to see them.
Dennis

Perfect balance of adventure, luxury, and leisure
Costa Rica | Dec 19 - Dec 27, 2022

C
Carrie H.
Fort Worth, TX | Reviewed on Dec 28, 2022
Charlotte helped create an amazing experience for our family over the Christmas holiday. She honed in on the perfect balance of adventure, luxury, and leisure, accommodating the desires of our 7 person party. Not to miss are La Paz, canyoning near Arenal, the organic farm experience, and our gracious guide Juan Carlos. Pura Vida! Read more

Charlotte helped create an amazing experience for our family over the Christmas holiday. She honed in on the perfect balance of adventure, luxury, and leisure, accommodating the desires of our 7 person party. Not to miss are La Paz, canyoning near Arenal, the organic farm experience, and our gracious guide Juan Carlos. Pura Vida!

Hotel Reviews
Peace Lodge
Vara Blanca

Many wonderful surprises await. The kids loved the waterfalls, trout fishing, and of course the amazingly designed guest rooms.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pristine. In the middle of the jungle. Wow.
Hotel Los Lagos Spa & Resort
Fortuna

It is a very expansive resort and a shuttle was needed to get around if in a hurry or torrential rain. If only the lobby had a fresher look and welcome amenities, the rooms had more comfortable bedding, and the restaurant have a more quality breakfast, you could almost call this a luxury resort.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cala Luna Boutique Hotel & Villas
Guanacaste

Lovely boutique hotel with an amazing staff. Transportation was very easy and accommodating to our many activities and dinners. Food was great, although lunch service was a bit slow. Cleanliness and amenities were top notch. Beach is not very swimmable due to lava rock, but better beach is only a few hundred yards away.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Arenal Rafting + Canyoning
Arenal Rafting + Canyoning
Arenal/La Fortuna

Do not miss the canyoning and rafting. Incredible. Osvaldo was an amazing river guide. The best! The men of our canyoning adventure led us into some of the most amazing corners of this beautiful land, ensuring we were (safely) having a fantastic time. Roy, Jiro, and Steven were stand outs. Thank you for an unforgettable experience!

Quality of Experience
Food
Relaxing on a riverside beach with fresh cut local fruits… just lovely!
Guides, Drivers and Staff
Transport
Cooking Class with Organic Farm Fresh Ingredients
Cooking Class with Organic Farm Fresh Ingredients
Arenal/La Fortuna

Uber and family are amazing hosts. What an education and beautiful dinner experience!

Quality of Experience
Food
Hand made tortillas, fresh garden juice, chocolate making, and a gorgeous dinner.
Guides, Drivers and Staff
Transport
Private Surfing Lesson
Private Surfing Lesson
Costa Rica

Our instructors were so patient and knowledgeable! Everyone in our party were surfing within minutes. Not to miss!!!

Quality of Experience
Guides, Drivers and Staff
Transport
Enjoy La Paz Waterfall Gardens
Enjoy La Paz Waterfall Gardens
Costa Rica

Absolutely gorgeous! Animals, waterfalls, lunch, and a pretty vigorous walk. A brilliant day.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Arenal Hanging Bridges Walk
Private Arenal Hanging Bridges Walk
Arenal/La Fortuna

The kids loved seeing the wildlife, but we were hoping for more animal sightings. Juan Carlos’ knowledge and tour were exceptional. The pace and depth of his instruction was perfectly attuned to the interests of our group. The bridges are intimidating at first, but by the last ones the fear has dissipated and you are fully the element. Such a great way to see the jungle!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Charlotte Törnqvist
Charlotte
Charlotte Törnqvist
Local specialist in Turrialba, Costa Rica | Replied on Jan 02, 2023

Thank you Carrie, it was great to work with you to plan this trip for your extended family!
I am glad you enjoyed your time with Serendipity Adventures so much, and the special touch of having your own dedicated guide in Juan Carlos.
There is so much left for you to see and do in Costa Rica, so I hope you'll decide to come back soon.
Pura Vida!
Charlotte

This was our first family trip to Paris and I...
France | Dec 20 - Dec 27, 2022

Liana
Liana V.
College Station, TX | Reviewed on Dec 28, 2022
This was our first family trip to Paris and I wanted to make it special. Ambre-Marie worked with me for six months to plan this! She was patient and kind with my questions and changes. Ambre-Marie was very responsive! The tours and dinners were well worth it! Pierre-bike tour-well done with the Place Vendôme, the Palais Royal, the Roman ruins, and St. Sulpice explanations!! Loved meeting at the Place Vendôme. We enjoyed the coffee and croissant in the middle!! My college kids both... Read more

This was our first family trip to Paris and I wanted to make it special. Ambre-Marie worked with me for six months to plan this! She was patient and kind with my questions and changes. Ambre-Marie was very responsive! The tours and dinners were well worth it!

Pierre-bike tour-well done with the Place Vendôme, the Palais Royal, the Roman ruins, and St. Sulpice explanations!! Loved meeting at the Place Vendôme. We enjoyed the coffee and croissant in the middle!! My college kids both thought he was awesome!! He was high energy and engaged the whole time!!!

Thibeaut-Meeting the French-Latin Quarter tour and chocolate/pastry tour-both informative and friendly. He was kind and thoughtful and courteous the whole time! We liked how he discussed both modern and historical events and helped us with finding stores after our tour. He handled both a small group and large group well.

Eiffel Tower dinner-wonderful view and easy to get in! All inclusive! Very special!

Seine River tour-perfect view!!! I would just include location of the dock, but we were early and had plenty of time to find it.

Knowing how quality your tours are, I probably would have asked Ambre-Marie to book the Louvre, Notre Dame, Christmas concert, St. Chapelle, Sacre Couer, dinners.

Everything turned out excellent and quality! I will tell others about your services!!!

Activity Reviews
Electric Bike tour of Paris' Hidden Gems - Small-group
Electric Bike tour of Paris' Hidden Gems - Small-group
Paris

Our guide was Pierre and he was exceptional! We met at the Place Vendôme which was particularly exciting! His explanation of history was clear and well thought out. We enjoyed biking through the streets-my college kids really loved this! The Palais Royal stories are super memorable. Good storytelling skills. Then, off to the Roman ruins! Wow! Who knew!? Then, St. Sulpice-excellent art explanations!!!

Quality of Experience
Strong knowledge of history
Guides, Drivers and Staff
Friendly, engaging, funny, smart!
Transport
Exciting and adventurous
Gourmet dinner on the Eiffel Tower - Menu Gustave
Gourmet dinner on the Eiffel Tower - Menu Gustave
Paris

Wonderful location of table!!!

Quality of Experience
All inclusive
Food
Desserts stand out
Guides, Drivers and Staff
Friendly
Transport
 Latin Quarter Guided Walking Tour - Semi-Private
Latin Quarter Guided Walking Tour - Semi-Private
Paris

Thibeaut was happy go lucky and informative! He mixes some current fun facts with historical ideas. We went to different places than our bike tour. Our understanding of French food has increased tremendously!!

Quality of Experience
Loved the cheese explanations
Guides, Drivers and Staff
Loved the croissant and bread explanations
Transport
Good to walk to burn off the calories 😂😂
Private gourmet pastries & chocolate tour in Saint Germain
Private gourmet pastries & chocolate tour in Saint Germain
Paris

This is soo fun and you eat soo much! The macarons, chocolates. This was my loved language! Super fun for kids and families of all ages!!

Quality of Experience
Excellent choices and greater appreciation of food!! Loved the tiny streets and historical areas in St. Germaine that we not have known about!! Cafe where Jefferson went, Ernest Hemingway, space invader signs, explanation of ship on signage, explanation of middle aged St. Germaine church.
Guides, Drivers and Staff
Thibeaut appreciates and honors the history and culture as well as people. Very humble, kind, happy and interesting guide. He was energetic and joyful and positive!!
Transport
Lots of walking to burn calories 😂😂
Paris Dinner Cruise
Paris Dinner Cruise
Paris

Perfect location of table near window!! Thank you!

Quality of Experience
Excellent food, important sites!
Food
Loved the escargot
Guides, Drivers and Staff
Fun waiter!
Transport
Beautiful and serene boat!
Transfer from Paris hotel to Paris Charles de Gaulle (CDG)
France

Both transfers were on time, helpful, spacious!!

Quality of Experience
Very friendly
Guides, Drivers and Staff
Service oriented
Transport
Clean, spacious
Local specialist: Ambre-Marie Miailhes
Ambre-Marie
Ambre-Marie Miailhes
Local specialist in Marseille | Replied on Dec 29, 2022

Dear Liana,

Thank you so much for your heart-warming review and pictures!
I really appreciated creating your dream trip to Paris. We work indeed with incredible local guides and suppliers on-site who are always joyful to share their knowledge of our culture and destinations.

I'm so glad you enjoyed this family experience!

Thank you for trusting our agency.
Best,
Ambre-Marie

Most wonderful vacation in Vietnam!
Vietnam | Dec 18 - Dec 26, 2022

A
Agnes S.
the United Arab Emirates | Reviewed on Dec 28, 2022
On our first trip to Vietnam, we wanted to have a nice balance of nature and city trips, learn about culture and explore the cuisine - so we worked with Ashley to build a custom-made itinerary, which turned out to be an unforgettable trip. She has been most helpful to accommodate all our needs, quickly turned around every request and also supported when we had some emergencies due to a forgotten luggage while in Vietnam, always checking in to ensure we enjoy it all. Mr Tu, our tour guide... Read more

On our first trip to Vietnam, we wanted to have a nice balance of nature and city trips, learn about culture and explore the cuisine - so we worked with Ashley to build a custom-made itinerary, which turned out to be an unforgettable trip. She has been most helpful to accommodate all our needs, quickly turned around every request and also supported when we had some emergencies due to a forgotten luggage while in Vietnam, always checking in to ensure we enjoy it all. Mr Tu, our tour guide took us to wonderful places and helped us experience the life of the local people in very unique ways. It was real fun travelling with Tu, he explained all we wanted to know about history and culture, and was extremely flexible when we had special requests to explore & try things outside the itinerary - all to ensure we get the most out of our trip! Highlights of our trip: Pu Loung trekking and village tour, boat rides, Hoi An trip, cooking class with Madam Ai. We highly recommend it all!

Hotel Reviews
Aira Boutique Hoi An Hotel & Villa
Hoi An
Authenticity & Character
Really nicely done design, lovely garden and pools
Location
By the most beautiful beach, close to town
Staff
Super nice & helpful staff - we left a luggage behind and they immediately sent someone with a bike to catch us at the airport, we are most grateful for their kindness!
Cleanliness & Comfort
Pu Luong Retreat
Thanh Hoa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Le Clos Du Fil Hotel
Ninh Binh
Authenticity & Character
Beautiful design
Location
Right at the city center, but still very peaceful
Staff
Cleanliness & Comfort
Activity Reviews
PVT Culinary Experience With Chef
PVT Culinary Experience With Chef
Hanoi

We started with a small tour to the local market, which was really great to learn about all the ingredients. Then Madam Ei gave us an incredible class making super yummy dishes in her own kitchen - most wonderful chef and amazing person, we are very lucky to learn from her.

Quality of Experience
Amazing menu and unforgettable cooking experience
Food
Guides, Drivers and Staff
Madam Ei is the most wonderful chef
Transport
Trekking to Kho Muong  and Uoi Villages
Trekking to Kho Muong and Uoi Villages
Pu Luong Nature Reserve
Quality of Experience
Just the perfect length of walking in the jungle and amongst the village, also went to a cave which was truly beautiful.
Food
We had lunch in a remote village, was so yummy and collected our own oranges from a garden
Guides, Drivers and Staff
The local guide accompanied us on the trip
Transport
Local specialist: Ashley Nguyen
Ashley
Ashley Nguyen
Local specialist in Hanoi | Replied on Dec 28, 2022

Dear Agnes,
Thank you so much for leaving us such a detailed review that motivates our team a lot. We are so happy to hear that you have enjoyed your trip. We work hard on delivering excellent service and memorable experiences for our travelers. Thank you so much for choosing us for this trip to Vietnam! I hope to see you on the next vacation to South-east Asia in the future.
Happy New Year to you and your family!
Ashley

10- Star for Margoth Rico!
Colombia | Dec 17 - Dec 27, 2022

Fang
Fang W.
Ashburn, VA | Reviewed on Dec 28, 2022
I searched for a local travel agency in Colombia on kimkim and Margoth was the first one who responded to me. From the beginning to the end of our trip, she was always very quick to respond and very clear with her communications. She was informative and always notified us if there was any changes. Throughout our trip, she made every effort to accommodate our needs and even offered a half-day makeup city tour due to a misunderstanding! Whenever we need her, she was just a text message away.... Read more

I searched for a local travel agency in Colombia on kimkim and Margoth was the first one who responded to me. From the beginning to the end of our trip, she was always very quick to respond and very clear with her communications. She was informative and always notified us if there was any changes. Throughout our trip, she made every effort to accommodate our needs and even offered a half-day makeup city tour due to a misunderstanding! Whenever we need her, she was just a text message away. Lol! That certainly brought peace to our minds so we were able to enjoy our trip.

We would strongly recommend her to anyone who wants to visit Colombia as she represented the highest standard of professionalism!

Thank you, Margoth!

Activity Reviews
Guatape and El Peñol
Guatape and El Peñol
Colombia

Amazing

Coffee Farm Day Tour
Coffee Farm Day Tour
Medellín

Fun, educational, and interactive!

Half Day City Tour of Bogotá
Half Day City Tour of Bogotá
Bogotá

Very Knowledgeable and friendly guide

Christmas Dinner at Andrés Carne de Res (Andres D.C.)
Christmas Dinner at Andrés Carne de Res (Andres D.C.)
Bogotá

Very unique restaurant.

Half-Day City Tour in Medellín
Half-Day City Tour in Medellín
Medellín

I learned a lot within this half day tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Suggested Sunset Drinks at Café del Mar
Suggested Sunset Drinks at Café del Mar
Cartagena

It’s the best spot to see the sunset.

Quality of Experience
We were very impressed by how Margoth went out of her way to fix things quickly when they didn’t go as planned!
Guides, Drivers and Staff
Everyone is friendly and professional. The guides are knowledgeable and accommodating!
Transport
The driver and guide were always on time!
Private Boat to the Islands
Private Boat to the Islands
Cartagena

Our guide and crew members were very friendly. But they spoke limited or no English which made it difficult to communicate. The other problem was that the engine quit working. We had to turn around to go back to the port. About 45 minutes later, we switched to another boat…… We understood that was out of their control but couldn’t help feeling a little disappointed….especially we paid $800 for this boat tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Fluent English speaking guide and reliable boat.
Airport Transfer: {{start_location}} to {{end_location}} & Guatape and El Peñol Tour
Airport Transfer: {{start_location}} to {{end_location}} & Guatape and El Peñol Tour
Colombia

The Guadape and El Penol tour was one of our favorites !

Quality of Experience
No
Guides, Drivers and Staff
Transport
Dinner Reservation at El Cielo - Please confirm on your side
Dinner Reservation at El Cielo - Please confirm on your side
Colombia

We all agreed this dinner was an unforgettable experience. It was like a therapy!

Quality of Experience
Guides, Drivers and Staff
Dinner Reservation at Tierra (Chapinero)
Dinner Reservation at Tierra (Chapinero)
Bogotá

The tacos are amazing!

Dinner Reservation at Candé
Dinner Reservation at Candé
Cartagena

The food is good.

Mangrove Tour with Local Fisherman
Mangrove Tour with Local Fisherman
Cartagena

The fishermen were very friendly.

Walking Tour of Cartagena Old City
Walking Tour of Cartagena Old City
Colombia

Our guide was very knowledgeable,

Dinner Reservation at Marea
Dinner Reservation at Marea
Cartagena

Great location and seafood.

Dinner Reservation at Alma
Dinner Reservation at Alma
Cartagena

The food was good.

Paragliding over Medellín
Paragliding over Medellín
Medellín

It was a great experience and fun!

Quality of Experience
Guides, Drivers and Staff
Transport
Zipaquirá Salt Cathedral and Guatavita Lake Tour
Zipaquirá Salt Cathedral and Guatavita Lake Tour
Bogotá

Amazing underground cathedral

Chorrera Park with Waterfall
Chorrera Park with Waterfall
Bogotá

My favorite outdoor activity!

Depart Colombia
Depart Colombia
Colombia
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Margoth Rico
Margoth
Margoth Rico
Local specialist in Bogota | Replied on Dec 28, 2022

Hi Fang, THANK YOU for this review and for being so positive and full of energy throughout your trip! All your local guides spoke highly of you and your family, and it was a pleasure to be part of your trip to Colombia. Thank you as well for your detailed comments and feedback which we will review with our team and local partners, and they are all very useful. Sending you and your family my very Best Wishes for this new year! Hope you continue to enjoy this holiday season! Stay in touch, y hasta pronto!

Margoth

Wonders of Morocco
Morocco | Nov 2 - Nov 17, 2022

Jill
Jill B.
Australia | Reviewed on Dec 28, 2022
Ali, Said and Abdel at Original Travels put together an absolutely fantastic itinerary for my husband and I to experience some of the wonders of Morocco recently. The two of us were expertly driven by Faisal for the 17 days, who also provided advice along the way. The local guides Original travels organised, most of them called Mohammed but in one case Ahmed, at every point were great: knowledgeable, helpful and so friendly. Morocco is a fascinating country with its diverse rugged... Read more

Ali, Said and Abdel at Original Travels put together an absolutely fantastic itinerary for my husband and I to experience some of the wonders of Morocco recently. The two of us were expertly driven by Faisal for the 17 days, who also provided advice along the way. The local guides Original travels organised, most of them called Mohammed but in one case Ahmed, at every point were great: knowledgeable, helpful and so friendly.

Morocco is a fascinating country with its diverse rugged landscapes, fabulous architecture and rich cultural history. For us the highlights were Chefchaouen, Merzouga and Essaouira.

The distances are big in many cases and the array of choices potentially bewildering. It was good to have the know-how of Original Travels supporting us, dealing withal the details while we just had to enjoy ourselves!

Hotel Reviews
Hotel Odyssee Center
Casablanca

At the end of a very long haul flight the key things are good service, a comfortable bed, a hot shower and a goof breakfast next morning. Oh, and a cold beer. Odyssee Center Hotel delivered all these. Perfect!

Location
Staff
Cleanliness & Comfort
Dar Jasmine
Chefchaouen

Sensational location high up on the hillside with a stunning view of Chefchaouen, this is a lovely place to stay. The terrace is delightful, breakfast super and staff friendly. The downside from some would be the many steps to climb to reach it. Totally worth it in my view, but perhaps not for everyone.

Tiziri Luxury Camp
Merzouga

Totally magical! Stay more than one night!

Dar Rihana Dades
Douar Aït Ouffi

We had an isolated room at the back of the hotel and down a floor - accessed by an outdoor spiral stair case. It was divine! The little balcony looked out over the valley and was very peaceful. The dining room on the 3rd or 4th floor was intimate and charming. The chef was innovative and skilful, serving yummy dishes at dinner and breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Perle D'Eau
Essaouira

A complex of houses converted into a hotel, this place is tucked into a corner of the Medina and reached only on foot. The interior is jaw dropping and the rooms fabulous. Breakfast is served on the roof top which is perched over the beach and looks onto the Atlantic Ocean. Essaouira itself is a must visit town. This is a very comfortable base to do that from.

Riad Passali
Marrakech

Great location with lovely courtyards and delightful rooftop. Key issue for us was unreliable supply of water in general and hot water in particular. Unable to shower for several days and my husband now wears a beard - which he stated as a matter of necessity at Marrakech!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad El Yacout
Fès

A bit of a maze to navigate, but a sensational palace built in 1432 so fabulous courtyard and roof top. Terrific staff who were inundated a little by several large groups staying at the same time as my husband and me.

Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Dec 28, 2022
Hi Jill, Thank you so much for giving us such a perfect rating and leaving us an amazing five-star review. It was a pleasure to have you in our beautiful country and make your journey an unforgettable one. We really love to learn that you enjoyed all the destinations and activities we have crafted for you and the hospitality provided by the members of our team. We always value our guests' feedback and take it into consideration so as to improve the guest's experience and enhance their... Read more

Hi Jill,

Thank you so much for giving us such a perfect rating and leaving us an amazing five-star review.

It was a pleasure to have you in our beautiful country and make your journey an unforgettable one. We really love to learn that you enjoyed all the destinations and activities we have crafted for you and the hospitality provided by the members of our team. We always value our guests' feedback and take it into consideration so as to improve the guest's experience and enhance their satisfaction. Your awesome comments have been shared with our team to let them know that their hard work was so much valued.

So happy that your visit to Morocco was memorable and we look forward to having you again in our beautiful country.

Best,
Ali

Amazing experience overall with good memories and experiences!
Morocco | Dec 15 - Dec 28, 2022

Adeel
Adeel A.
Addison, TX | Reviewed on Dec 27, 2022
Amazing experience overall. We had a great trip with lots of good memories and experiences that we will cherish for a long time. What made our trip really special was our driver Karim. He was very professional, polite and patient. We enjoyed his company and the stories he shared with us. Karim was very knowledgeable about the history of different places and their significance. When we were not feeling well during our stay in the desert, Karim went to town and got us medicine. This is... Read more

Amazing experience overall. We had a great trip with lots of good memories and experiences that we will cherish for a long time.

What made our trip really special was our driver Karim. He was very professional, polite and patient. We enjoyed his company and the stories he shared with us. Karim was very knowledgeable about the history of different places and their significance.

When we were not feeling well during our stay in the desert, Karim went to town and got us medicine. This is a gesture we truly appreciated.

Hotel Reviews
Sofitel Essaouira Mogador Golf & Spa
Essaouira

A truly luxury experience staying at the Sofitel Essaouira Mogador Golf & Spa. Room was very spacious with amazing view of golf course and the ocean. Breakfast had great menu options to choose from. Staff was very friendly and welcoming. We had a great time and would definitely like to come back and stay at this hotel.

Authenticity & Character
Impressive reception area and lobby, fresh and modern look.
Location
Great location away from the city center, very peaceful and private.
Staff
Welcoming and friendly staff.
Cleanliness & Comfort
Hotel was very clean with plenty of amenities to ensure a comfortable stay.
La Maison Arabe Hotel
Marrakech

Hotel was located in a corner, away from the street. Entrance was through a narrow and dirty alley. Rooms were very small and uncomfortable. Staff was very friendly and welcoming, they offered great service. Our experience would have been much better if the hotel had a better location and larger rooms.

Authenticity & Character
Interior was nicely decorated with lots of Moroccan tiles and carpets.
Location
Better access to the hotel.
Staff
Very friendly and welcoming, great service.
Cleanliness & Comfort
Rooms were too small.
Hotel Sahrai
Fès

Rooms were spacious and creatively decorated. Hotel had a nice and friendly atmosphere.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Farah Tanger
Tangier

Great location and views of the ocean. Friendly and welcoming staff. Would definitely like to return.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Dec 28, 2022
Hi Adeel, We really appreciate the time you took to leave such a review about our service. We're happy that you spent a wonderful time in Morocco enjoying its scenic sights, imperial cities, historical monuments, and inspirational cultures. It means the world to us to hear that your driver Karim has taken good care of you especially when you got sick and that he did his best to make sure everything was going well. Our guests' safety is our priority and we always strive much hard to make... Read more

Hi Adeel,

We really appreciate the time you took to leave such a review about our service.

We're happy that you spent a wonderful time in Morocco enjoying its scenic sights, imperial cities, historical monuments, and inspirational cultures. It means the world to us to hear that your driver Karim has taken good care of you especially when you got sick and that he did his best to make sure everything was going well. Our guests' safety is our priority and we always strive much hard to make them feel truly cared for throughout the whole trip. Your valuable comments are what helps us to improve our business and push us forward to even greater progress.

Wish to serve you again in the future and design another great trip for you to explore other parts of the country and dig more deeply into its magical beauty.

Best,
Abdel

5 stars for Nepal
Nepal | Nov 23 - Nov 30, 2022

Jenna
Jenna V.
Nashville, TN | Reviewed on Dec 27, 2022

My trip to Nepal through Kimkim was spectacular. I usually make all of my own arrangements as it can be difficult to find companies who cater to solo travelers, so finding this company was exciting. From my start with Erin being so patient helping me form the perfect itinerary, to Krishna helping me while I was in Nepal, my trip was seamless. I’m already looking to book my next trip with them! 5/5 stars for kimkim!

Local specialist: Erin Green