Kimkim Trip Reviews

Our planner, Tamer, was incredible. He made sure we had everything we needed every single day of our trip. He assembled an amazing itinerary for us in The Galápagos Islands and it was exactly the right length and level for us. When unexpected things came up, Tamer was on top of it right away and helped us get from A to B with no trouble at all. I highly recommend this travel agency, ask for Tamer by name if you're going to Ecuador.

This was an amazing trip, and I am so grateful with the help in planning. That said, the booking process was a little rocky. It was hard not clear along the way what was booked, and one hotel we were booked into ended up being closed for the season. When problems did arise during the trip, Julia was on point to fix things right away. So I would give 5 stars to Julia for help during the trip and Marie for her help planning, but ultimately I could have done better booking the hotels and excursions on my own.

Hotel Reviews

Radisson Blu Airport Hotel, Oslo Gardemoen

Gardemoen

Great for an airport hotel!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Grand Hotel Oslo

Oslo

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Fretheim Hotel

Flåm

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Scandic Bergen city

Bergen

Closed for the season.

Activity Reviews

Ægir Viking Meal Experience

Flåm

Cool building, good beer. Food was ok.

Summer Fjord RIB Safari & Undredal Cheese Tasting

Flåm

Gorgeous!!!

Quality of Experience

Guides, Drivers and Staff

Transport

Private Floating Sauna Experience

Norway

This is a must-do activity for Norway. So much fun.

Quality of Experience

Guides, Drivers and Staff

Transport

Food & Culture Walk

Bergen

The guide was super knowledgeable, but the tour could have been paced a little better. Food was delicious!

Quality of Experience

Guides, Drivers and Staff

Ulriken Cable Car

Bergen

Amazing view of the entire area!

Quality of Experience

Guides, Drivers and Staff

Transport

Sergio and KimKim did a fantastic job personalizing a trip for us. They listened to what we preferred and tweaked our itinerary to match our preferences. They found great local tour guides for a couple of our hikes (Kenneth and Oscar), which made the hikes more interesting and see more creatures. The hotels they picked our were very nice -- especially the Rio Celeste Hideaway.

It was an amazing time!

Hotel Reviews

Rio Celeste Hideaway Resort

Bijagua

BEAUTIFUL ground and rooms (bungalows.) Everything was beautiful, staff was very friendly and accommodating. The restaurant is really good. Favorite place we stayed in Costa Rica. The no toilet paper in the toilet (instead a garbage can) was a bit weird, but understand. They should install exhaust fans.

Authenticity & Character

Location

Our back patio was literally in the rainforest.

Staff

Very friendly and accomodating.

Cleanliness & Comfort

Hotel Arenal Kioro Suites & Spa

Fortuna

Great view of Arenal! Staff were friendly and accommodating. The hot springs weren't that "hot," unfortunately.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Presidente

San José

Great location and very comfortable. The rooftop restaurant had great views.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

W Costa Rica - Reserva Conchal

Guanacaste

Typical resort. The bar area and views of the beach were great. The beach was not that large and was grown over a bit. Everything is pricey (as expected at a W resort).

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Sky Adventures Zip Lines

Arenal/La Fortuna

I believe seven zip lines in total. Great views. Staff friendly.

Quality of Experience

Guides, Drivers and Staff

Transport

Hanging Bridges and La Fortuna Waterfall Guided Hike

Arenal/La Fortuna

We had a tour guide go with us -- highly recommend that. He was able to find creatures we would have never seen and gave great background.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Sunset Catamaran Sailing Tour

Costa Rica

The beverages and food were great -- staff very accommodating. We didn't expect the cruise to have 25-30 people. The views were amazing -- got great pics of the sunset.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Night Hike in the Forest

Arenal/La Fortuna

Got to see many creatures -- spiders, snakes, and frogs. It was not an intense "hike" -- more of a walk around the hotel grounds.

Quality of Experience

Guides, Drivers and Staff

Transport

Rio Celeste & Tenorio Volcano Guided Rainforest Hike

Costa Rica

A really great hike in the rainforest. We had a guide, which helped a lot. This is an intense hike—lots of steps. But the views are worth it!

Quality of Experience

Guides, Drivers and Staff

Transport

We had a great family trip to Costa Rica at the end of March 2023. KimKim made the planning process a LOT easier. We were a bit overwhelmed when we started to plan it because there are so many different options, and the good hotels (if you can identify them) also fill up fast. KimKim helped us narrow down options, book hotels and activities, and made the process significantly less stressful overall.

We – myself, my wife, and our two kids who are 7 and 5 – spent four nights at an all-inclusive resort at Playa Conchal (the Westin, which we booked before contacting KimKim) and then two nights in a hotel near Rincon de la Vieja (Hacienda Guachipelin Volcano Ranch Hotel, which KimKim recommended). We did activities almost every day (and one at night) which KimKim recommended and helped arrange. Here are our impressions of each one.

• PALO VERDE NATIONAL PARK BOAT TOUR. This activity was highly recommended, but we were underwhelmed, mostly because the trip to the launch point was 2.5 hours and we had to take two buses each way (and we also stopped at a ceramic workshop on the way back, which was fine but lengthened the trip). That was a lot of travel for my five-year-old, especially on bumpy roads. The boat tour itself was fine but you are rarely out of view of the dock and it would have been nice to go deeper into the park, or perhaps get out of the boat at some point. But we did see lots of wildlife.

• NIGHTTIME PACIFIC GREEN TURTLE NESTING. This was great and a truly memorable experience (and a short trip from our hotel). First, it is rare to hike on any beach at night with no man-made light around, and it was great to see so many stars. But most importantly, we saw both adult sea turtles coming ashore to try and lay eggs as well as some newly hatched turtles heading to the ocean. That is a once-in-a-life time wildlife sighting. The guides (appropriately) took their jobs of making sure the turtles are comfortable (e.g., no flash photos, do not get close) very seriously, as they should.

• KAYAY AND SNORKEL TOUR IN TAMARINDO BAY . This was a pretty standard tour – a 20-minute canoe ride from a beachside resort to a small island and then snorkeling around it – but it was perfect for a 5- and 7-year-olds first snorkeling experience. The guides were also great. So a good recommendation for our family.

• VANDARA HOT SPRINGS ADVENTURE. This was the highlight for my kids. The park was not very crowded at all, which was great, and they have also recently redone many of the attractions so everything was modern and professional. We did the ziplines (8 in total), horseback riding, long water slide (440 meters), and hot springs. Again, a bit of a trek to get there on back road (which was rough for my 5-year-old) but my kids called it “the best day ever”. Their only disappointment was not being able to do the water slide twice.

The logistics that KimKim organized were also pretty perfect - on-time, reliable, and professional. My only mild frustration with KimKim is their technology platform -- it not super-intuitive and seemed to have errors at times, which frankly made me question the service overall. But once you are in touch with a travel planners that problem is manageable.

I would definitely use KimKim again. In my view, they fill a gap between offering cookie cutter tours and DIY travel, and my experience they were knowledgeable, friendly, and helpful.

Hotel Reviews

Hotel Hacienda Guachipelín

Liberia

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Westin Golf Resort and Spa, Playa Conchal

Playa Conchal

Great location, pool, and rooms, and the all-inclusive approach made it very easy for us to relax and get around. But very much like other all-inclusive resorts.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Palo Verde National Park Safari Cruise with Lunch

Costa Rica

This was highly recommended, but we were underwhelmed, mostly because the trip there was 2.5 hours and we had to take two buses (and we also stopped at a ceramic workshop on the way back, which was fine but lengthened the trip back). That was a lot of travel for my five-year-old. The boat tour itself was fine but you are rarely out of view of the dock and it would have been nice to go deeper into the park, or perhaps get out of the boat at some point. But we did see lots of wildlife. I would give the guides a five though, and my three stars is largely a function of the distance and the age of my kids.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Nighttime Pacific Green Turtle Nesting Experience (Seasonal)

Costa Rica

This was great and a memorable experience (and a short trip from our hotel). First, it is rare to hire on any beach at night with no man-made light around and it was great to see so many stars. But most importantly, we saw both adult sea turtles coming ashore to try and lay eggs as well as some newly hatched turtles heading to the ocean. That is a once-in-a-life time wildlife sighting.

Quality of Experience

Guides, Drivers and Staff

Transport

Kayak & Snorkel Tour in Tamarindo Bay

Costa Rica

This was a pretty standard tour – a 20-minute canoe ride from a beachside resort to small island and then snorkeling around it – but it was perfect for a 5- and 7-year-olds first snorkeling experience. And great guides.

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day at Vandará Hot Springs & Adventures

Rincón de la Vieja

This was the highlight for my kids. The park was not very crowded at all, which was great, and they have recently redone many of the attractions so everything was modern and professional. We did the ziplines, horseback riding, long water slide (440 meters), and hot springs. Again, a bit of a trek to get there on back road (which was rough for my 5-year-old) but my kids called it “the best day ever”.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

We had a great time in your country, but had issues with some of the accommodations. We loved Congo Bongo, but had only one night stay in the 1 story dream deluxe cabin., which we liked. The other 3 days was in the bigger 2 story river dream cabin. Had to climb stairs to the kitchen. As we requested we got a bungalow at Selva Verde. The view from the Bungalow was of the roof of the path leading to the bungalows and was about a mile from the main lodge. Upon our request they moved us to the main lodge room, which we enjoyed. The Luna Superior room at the Casa Luna Hotel was nice you could hear our neighbors next door thru the wall between the two rooms. The hotel knew about the problem and moved us to a standard room and enjoyed it very much. We had no problems with the Los Pinos Cabanas and Jardines. We enjoyed the tours and drives throughout our trip.

Arianna succeeded in helping stitch together the most amazing Tuscan vacation experience! We had numerous exchanges in establishing our agenda with Arianna, each time enjoying numerous options. Transportation connections were completely seamless, zero stress. Arianna even helped adjust some things in the middle of the week as we discovered new options to explore. Arianna helped adjust pickups and secure tickets. It was amazing to have this level of support in establishing and evolving our agenda. I will use Kim Kim in the future, highly recommended!

Hotel Reviews

Villa Elda Siena

Siena

Simple, beautiful little hotel. They do have a few reservable parking spots if you drive into Siena, book early. The pies at breakfast are some of the best pies I have ever had. The shower in our room was tight, maybe my only detractor to an otherwise nice spot.

Authenticity & Character

Cute villa

Location

Nice views of Sienna, JUST outside old city

Staff

Very good americanos

Cleanliness & Comfort

Lunetta Hotel & Spa Roma

Rome

Great central location, cute patios on each floor and the roof. Good simple cocktails at the tiny efficient bar. Shower was cavernous, be nice if they had a shelf but small complaint to otherwise great choice of lodging in Rome

Authenticity & Character

Nice, modern

Location

Very central!!

Staff

Made nice Togo bags for early departure to airport, good cocktails, good porters

Cleanliness & Comfort

Clean, modern

Activity Reviews

Siena Guided Walking Tour

Italy

Walking tours are such an amazing way to get history and culture and your bearings. Our guide was young and local with some great tips for restaurants, sights , and shopping !

Quality of Experience

Guides, Drivers and Staff

Transport

Florence Walking Tour and Accademia Visit

Florence

Great tour, knowledgeable guide. Good to get lay of the city early, and some recommendations for dinner reservations for the rest of the trip!

Quality of Experience

Guides, Drivers and Staff

Tuscany by Vespa

Florence

So so much fun. I recommend the Vespa upgrade, nicer scooters. I was nervous about driving a Vespa in the Italian countryside but that feeling went away quickly and in a minute I was just loving it! If a couple get your own scooters! Too fun to not drive!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Guided Tour of Florence Duomo with access to the Dome

Florence

Sarah, our guide, was excellent! This was quite the tour, nearly 500 steps to climb up and then back down you go, no lift. The view is incredible both inside and out, worth the burn!

Quality of Experience

Guides, Drivers and Staff

Sarah was top notch

Transport

Cooking Class with Dinner in the heart of Florence - Small Group

Florence

Our teacher was excellent! Gnocchi, tiramisu, soufflé, and chicken were cooked up with relative ease and to amazing results! Fun, informative, not advanced level so easy for all to enjoy!

Quality of Experience

My

Food

Guides, Drivers and Staff

Transport

Masterpieces of the Renaissance: Uffizi Gallery Tour

Florence

You really could spend 2x as long if your legs and back are in shape! This place is BIG! Sarah was our guide again and she was again amazing!

Quality of Experience

Guides, Drivers and Staff

Transport

This travel group could not have been more attentive! My wife and I worked with Pedro to tailor a 9 day trip to Portugal specifically tailored to our needs. We do not like group tours. Very professional Private drivers (Ruis & Luis) to and from the airports and city to city. Also, excellent guides (Riccardo)provided walking tours on the first day in each city and hotels in the heart of the historic part of the city…highly recommend! The made contact with us everyday to confirm the plans. And, priced fairly for the quality!

Local guides were quite wonderful and very knowledgeable. Giuseppe, who was our guide for Roman Colosseum, Amalfi coast and Pompeii and Vesuvius was beyond great. Paolo was knowledgeable but challenging to understand. Roberto, who gave us our tour of the Vatican Museum, was just okay. Darrio, who gave us Roman food tour, was outstanding.
Communication from Eleni could have been more timely (we got info like a day or two before) in terms of final tour details. We also felt we should have been better informed about long walks to hotels. We DID NOT get bus drivers to/from Rome who gave us details on the trip as the itinerary suggested.
Overall, we felt it was well-planned but lacking in those "special" details that would have really made a difference.

Hotel Reviews

Aenea Superior Inn

Rome

Staff was fine, but hotel facility was less than ideal. Shower was very small. Breakfast that was promised was some rolls and pastries in a bag on our hotel door. This was not a breakfast - not even a Continental bkfst.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Michelangelo

Sorrento

Authenticity & Character

Location

Good access to town and activities but did not like looking out window at train tracks.

Staff

Cleanliness & Comfort

Decumani Hotel de Charme Naples

Naples

If in a large group, your van or bus will not be able to bring you to hotel. You will need to walk a fair distance, uphill, on cobblestone roads, to arrive. Breakfast was high quality. Reception staff could have been more helpful.

Authenticity & Character

Lighting and heat in rooms

Location

Staff

Cleanliness & Comfort

Hotel Capo d'Africa—Colosseo

Rome

Giuseppe, at front desk, was amazingly helpful and knowledgeable. Room was high quality. Comfy bed.

Authenticity & Character

Location

Great access to Colosseum and other historical areas.

Staff

Cleanliness & Comfort

Activity Reviews

Local transfer in Rome

Rome

Guides, Drivers and Staff

Transport

Rome Food Tour

Rome

Guide was excellent and so were the food choices.

Quality of Experience

Food

Fried artichokes! So yummy.

Guides, Drivers and Staff

Private Colosseum & Roman Forum Tour

Rome

This guide was so knowledgeable and friendly, well-adapted to dealing with issues as they arose, sensitive to our group's needs.

Quality of Experience

Guides, Drivers and Staff

Private Vatican Guided Tour

Rome

The Vatican Museum, St. Peter's Basilica, and contents are simply breathtaking. Having a guide is worth the cost just for the opportunity to skip lines.

Quality of Experience

Guides, Drivers and Staff

Our guide was knowledgeable about specific stops he was prepared to make, but we spent a lot of time just walking between stops. We noticed other guides continued explaining info between stops in the museum. Also, our guide did not use whispers, so we missed a lot of what he had to say.

Transport

Private Custom Amalfi Coast Driving tour with Lunch at a Lemon Grove

Sorrento

Lemon Grove experience is not to be missed

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private Pompeii Tour & Mount Vesuvius visit with lunch and wine tasting

Pompeii

Pompeii and Vesuvius were great. The winery experience was just okay, a bit basic. I would have preferred a quick lunch somewhere and more time at Pompeii, Vesuvius and Herculaneum.

Quality of Experience

Food

Winery's food was just okay.

Guides, Drivers and Staff

Incredibly challenging drive and the driver had nerves of steel.

Transport

Napoli Custom Walking Food Tour of Spaccanapoli with San Severo Chapel & the Archaeological Museum

Naples

The San Severo Chapel and Duomo are not to be missed. The Veiled Christ may be one of the most amazing art items you will ever see. The walking food tour could be better organized in terms of what food we received - less touristy and more of the food that locals would eat.

Quality of Experience

San Savero Chapel and Duomo.

Guides, Drivers and Staff

Guide was very knowledgeable

Private Pizza making class in Rome

Rome

Pizza guide, Claudio, was simply amazing. He was kind, engaging, knowledgeable, funny, comfortable and inspiring. You might think you know how to make a pizza, but you have much to learn from this experience.

Quality of Experience

Food

Guides, Drivers and Staff

Jesse created such an amazing itinerary for Chile. It was packed with outings, but just enough down time to look around at my leisure as well. The local guides were all so friendly, knowledgeable, and helpful. The guides and the drivers really went above and beyond to make sure the experiences were unique as well as memorable.
My favorite part was being served a private dinner thanks to Gloria and Leo, with the help of Felipe as an interpreter and local guide for Santiago. It will be the most treasured experience I’ll remember of my trip.
I really appreciate what Jesse put together and created for my trip.

Hotel Reviews

Hotel Torremayor Lyon

Santiago

The hotel room was spacious and clean. The staff was friendly and they hold your luggage if necessary.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel La Casa de Don Tomás

San Pedro de Atacama

The place is big. The staff was kind. The room was clean and spacious. There is food available throughout the day which was great for those that did not have a lot of time between tours. The hotel was close to downtown as well as touting a swimming pool.

Authenticity & Character

Location

It was walkable to everything in the town

Staff

Friendly

Cleanliness & Comfort

Hotel Vendaval

Puerto Natales

It was close to the town square and close to the waterfront as well. The staff was friendly. They made sure that people were helped with rides and where to go for bus station so early in the morning. There was breakfast every morning.

Authenticity & Character

Location

Walkable to everything in the town

Staff

Cleanliness & Comfort

Activity Reviews

Full-Day Tour of Torres del Paine National Park & Surroundings

Chile

The local guide, John, was funny and energetic as a guide. He even acted as a photographer for many of us. The sights we stopped at were beautiful and well worth the tour.

Quality of Experience

Food

Guides, Drivers and Staff

The driver would stop so we could take pictures of the wildlife or other sights beyond the tour.

Transport

Private Dinner

Santiago

This experience was definitely the highlight of my trip. Gloria is an amazing cook. The entire meal was beyond delicious. Gloria and Leo were superb hosts and with Felipe was the interpreter, the conversation topics were fun. I felt like I was meeting old friends. I cannot say enough about being able to do this experience.

Quality of Experience

Food

The flavors Gloria used were phenomenal. She did flavors I would never had thought of while also introducing foods that are from Chilean culture.

Guides, Drivers and Staff

Transport

Santiago City Tour

Chile

Felipe did a great job giving a history lesson about Chile and Santiago through the locations we stopped. He was entertaining and charismatic while introducing local crafts people and how their trades relate to the topics discussed. I learned so much.

Quality of Experience

Guides, Drivers and Staff

Transport

Valley of the Moon Tour

San Pedro de Atacama

Going through the Valley with stops to see different views was an excellent afternoon. Ending the tour with a picnic before seeing the sunset was even better because everyone had time to meet and greet each other as well as end on a relaxing note.

Quality of Experience

Guides, Drivers and Staff

The guide was very charismatic and knowledgeable. He did a great job conversing in both Spanish and English and made everyone on the tour feel welcome.

Transport

Stargazing Experience

San Pedro de Atacama

The knowledge and being able to use a telescope was fantastic. I really enjoyed learning the differences in what could be seen from different hemispheres. The email that was sent of pictures was an added bonus that really helped remember what the guide was saying about the stars.

Quality of Experience

Guides, Drivers and Staff

The guide was very nice and you can tell he loved what he was showing us.

Transport

My wife and I just returned from an amazing self-drive tour to South Africa that was organized by Petru of Kimkim. It was a 11 day custom tour that included both Kazulu Natal and the Garden Route. We had some rough ideas of where we wanted to go and what we wanted to see, and Petru filled in the details and made the bookings. There is a lot to cover and of course not enough time to do it all, but since my first time in South Africa I was happy to see some highlights of each region. The accommodations were typically 3- and 4-star guest houses with bed and breakfast, very comfortable, fabulous food, and reasonably priced (to a visitor from the USA). Also, each was very unique and beautiful. We particularly liked the Drakensberg Cavern Resort, St Lucia Wetlands Guesthouse, and Parkes Manor in Knysna. We loved the Drakensberg mountains and the coastline around Tsitsikamma, Knysna and the Garden Route. We enjoyed the Hippo Cruise and exploring the Isimangaliso Wetlands Park (self-drive game drive to Cape Vidal) at St. Lucia. Also, Addo Elephant Park (self-drive game drive). I took probably at least 1000 photos of birds and animals large and small in the wild, and spectacular scenery. Petru was very helpful in helping us with the planning, and giving suggestions of things to do while we were on the trip. Everything went smoothly and without a hitch.

Micahel was very knowledgable, patient and attentive. Did a nice job.

Hotel Reviews

Sofitel Bogota Victoria Regia

Bogotá

Hotel Park 10

Medellin

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Kartaxa Cartagena

Cartagena

This was more like a 3 star hotel. Good location, but few amenities and felt low budget. You could not drink the water in your room - you had to get drinking water from a dispenser in the hallway. No elevator for bags. Not luxe by any means.

Activity Reviews

Medellín Transformation Tour

Medellín

Did not really enjoy the content much.

Peñol Boulder & Guatapé Boat Trip

Medellín

Guide and driver were excellent. The road is down to one lane and so we sat in the hot car stopped in traffic for an hour or more both ways.

Guides, Drivers and Staff

Coffee-Culture Tour

Medellín

Guide and location were excellent. This was much enjoyed and surprisingly close to hotel.

Quality of Experience

Guides, Drivers and Staff

Transport

Boquilla Mangrove Tour

Cartagena

Did not enjoy this. Do not enjoy social justice warrior themed tours. Guide was very knowledgable and friendly - just did not enjoy the content.

Quality of Experience

Guides, Drivers and Staff

Transport

Coconut Workshop

Cartagena

Some liked this and some did not. Its jewelry making and that should be more clear in the description. And I would skip the social justice sermon.

Quality of Experience

Guides, Drivers and Staff

Transport

Rosario Islands Day Trip

Cartagena

Not luxe. Bug bites. Not great.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Me and my best friend, my soul sista, decided to make our first-ever trip together super special, so we decided to go to Nepal. We had never been and didn't know what to expect. We were welcomed with incredible professionalism, hospitality and speedy service in response to our millions of questions.

Kripa from Himalayan Trails Treks & Expedition is fantastic! And the company has done an incredible job hiring the best - from the moment we were welcomed at the airport until our departure, we were looked after by their truly wonderful team. You can tell this company looks after their staff! A special thank you to our "mountain family" Naresh and Milan who spend 5 soul-filling days with us, hiking in the breathtaking and majestic mountains of Nepal. Thank you for my very special birthday cake at one of the local lodges. What a special touch!

I would do this exact trip again, and I definitely recommend Kripa from Himalayan Trails Treks & Expedition to help you plan your next trip of a lifetime.

This was our first time going to Portugal but Joao was so incredible addressing all of our questions over multiple emails and phone calls while planning the trip and then connecting with us daily via whatsapp to ensure we had the details for each day and also checking in with us at the end of the day to see how everything went. It was my birthday during the trip and Joao went above and beyond as a surprise, specializing a private boat tour of the Lagos grottoes (our Blue Fleet boat guides Rui & Fea were so lovely and kind) and then when we got back to our hotel room there was a bottle of bubbly on ice and a birthday cake. Unreal and so touching! All the drivers/ guides were terrific, in particular Tony in Porto and Miguel in Lisbon. The level of customer service from Joao and company was second to none.

Hotel Reviews

Pestana Vintage Porto

Porto

Overlooking the river. Clean and comfortable rooms and great breakfast buffet. As it is right at the river, all roads lead uphill in terms of accessing the city and many sites.

Cascade Wellness Resort

Lagos

Fabulous hotel. Grounds huge overlooking the Atlantic and direct access to the beautiful boardwalk and panoramic cliffs. So peaceful. Our room had a beautiful private large patio that also led to shared space. Breakfast buffet was superb- chef prepared eggs to order- wonderful selection and comfortable dining area.

M'ar de Ar Aqueduto

Évora

Wonderful hotel. Relaxing location. Clean and comfortable rooms- garden view room with private patio with deck chairs was so lovely. We were there late March and theOutdoor Pool was open and looked great but we didnt use. Underground parking was great for peace of mind with rental car. Easy walking access to the town.

Location

Quiet location but easy access to walk

Cleanliness & Comfort

Everything

Hotel Lisboa Plaza

Lisboa

Lovely old historic hotel in the heart of Lisbon. Small rooms but clean and comfortable but ours overlooked the street so leaving windows open was an issue due to noise. Breakfast buffet fine but not extensive- small dining area and it was quite crowded for seating during our stay. There is a small outdoor deck on the 5 th floor which was nice to have. So close to the Ave. Liberdade for enjoyable tree covered walks and outdoor food kiosks and downtown Lisbon.

Activity Reviews

Exploring Porto's Rich History on an Exclusive Gastronomic Tour Through Time

Porto

Disappointing. We only explored/walked to 1 area of Porto about 800m -1km from our hotel. While the history of this street / area was interesting it wasthe only 2 streets we walked and we spent most of our time sitting. Given that our tour started @ 10am- sitting down to eat a large meal less than 1 hour later ( and having just eaten breakfast) without much walking was too much. Wine tasting and charcuterie board followed 30 minutes later- again no time to digest with limited walking between.

Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service

Portugal

Tony our driver was amazing. So knowledgable so we had an historical informed oral tour during our drive.

Quality of Experience

Guides, Drivers and Staff

Transport

Scenic Voyage along the Douro River aboard an Exclusive Boat

Portugal

Lovely to be on the river but we did not know that you had to/ should download the audio guide for the tour ahead of time. As there is little to no cell coverage in the valley most people on the boat could not successfully access the English audio tour so we did not have any information about what we were seeing. The boat guide did not provide any assistance/ share about any of the river tour sites either in Portugese or English- just sat at the back of the boat. So, beautiful 1 hour vistas on the river but would not describe this as a tour.

Douro Valley Vineyard Delightful Lunch Experience

Portugal

Outstanding. Beautiful winery. Exceptional lunch with wine.

Step Back in Time with a Private Guided Tour of Évora and the Bones Chapel!

Portugal

Daniel, our guide, was superb. Very knowledgable and well planned tour. My husband has some challenges with hills and stairs but Daniel adjusted his route and made arrangements on the spot for an elevator in one of the sites so he would not miss out.

Exclusive Panoramic Boat Tour to the Ponta da Piedade Caves

Portugal

This was a private tour and so special. Our Blue Fleet boat guides Fea and Rui were wonderful and went out of there way to make our tour memorable.

Just back from a wonderful Golden Triangle Tour of India with Bespoke India Holidays. We have begun referring to this trip as "India for Beginners" because we have realized that we have barely scratched the surface of this vast nation, and that's with a very full 8 days of it under our belts! Jay, who organized our trip, placed us in terrific hotels with great breakfasts and wonderful service -- shoutout to Taj Palace in Delhi, and Trident Agra in Agra. (We self-booked at the Hyatt Regency Mansarovar in Jaipur, which was also excellent though a bit out of the way.) Our local guides in Delhi, Agra and Jaipur (Mr. Kumar, Mr. Vishal) were amazing historians and great storytellers, inviting us into the region's rich history of Moghul leaders through visits to incredible sites and monuments, while answering our endless questions as we traveled along. This was a family trip with our two daughters (13 and 17), so we were glad to have some built-in "down time" for hotel pools and relaxation around some very full days. Girls especially enjoyed the shopping in Jaipur and the rickshaw ride through Delhi, and a family highlight was the Heritage Walk through the small village overlooking the Taj Mahal in Agra -- it granted a unique and unexpected perspective on our time in India. WE LOVED OUR DRIVER MR. VINOD. Seriously, he's a total rockstar of navigation and steering clear of cows in traffic, people, rickshaws, Tuk-Tuks and the constant honking of horns. A note on timing: Our trip was the week before Easter and at the very end of the tourist season for these areas because it gets HOT. Pack your hats and sunglasses and sunscreen, and wear loose linens for these hot days if you are planning for the same time frame. TIP your guides and driver generously - they work hard to make the trip amazing for you - service in India is unparalleled and we travel a lot!

Activity Reviews

Mughal Heritage Kachhpura Village walk with high tea

Agra

Quality of Experience

Guides, Drivers and Staff

Transport

Agra Sightseeing

Agra

Quality of Experience

Guides, Drivers and Staff

Transport

Agra – Jaipur (via Fatehpur Sikri)- (240 km- 5 to 6 hours by car)

India

Quality of Experience

Guides, Drivers and Staff

Transport

Jaipur Sightseeing tour

Jaipur

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Guides, Drivers and Staff

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Galtaji Temple visit

Jaipur

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Guides, Drivers and Staff

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Full Day Sightseeing Tour of Delhi

New Delhi

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Food

Guides, Drivers and Staff

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Nahargarh fort visit

Jaipur

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Guides, Drivers and Staff

Transport

Our family of five had the most incredible time in India. Jay crafted the perfect itinerary for us, and was always professional and highly responsive when we asked questions or made specific requests (particularly for our daughter's birthday). All three of our guides along the Golden Triangle (Raj in Delhi, Brijesh in Agra, and Hatesh in Jaipur) were so warm, engaging, and knowledgeable. And our driver for the week, Jasvinder, was always on time, waiting for us with a smile and cold bottles of water. We felt so welcomed and so well taken care of our our 10 days in India. We highly recommend the team at kimkim!

From the first contact until the end of my trip, Ashley was the most amazing "travel agent" I have ever had! Hotels and tours where exactly chosen to my needs and communication was perfect and easy going.
I want to thank all of my guides who made this trip so wonderful, starting with the fabulous Ms Hay who showed me secret places in Hanoi and surroundings, followed by the mountaineer Mrs Lala in Sapa and Victor the cruise guy in Ha Long bay.
Mr Minh who took me on a food tour in the magical town of Hoi An and Mr Hays Vietnamese cooking class, a must for every visitor. Another highlight, the Cu Chi Tunnels & Ho Chi Minh City Tour with Ms Han and the day trip to the Mekong Delta with Ms Linh. You should not miss the Saigon Vespa tour after dark... super exciting, and I was so lucky to have Ms Linh at my side, we always had a pool position at the traffic lights ;-). Last but not least, Mrs Marada in Siem Reap, Cambodia, who had an answer to any question you asked her about the magical place of Angkor Wat and its surrounding temples.
I also have to mention all of our drivers who always drove carefully, and all of the cars were in perfect condition.
And of course, not to forget kimkim.com... I love the concept and will always come back to book further trips with you!

Gary was awesome helping us out. He went above & beyond our expectations. We were very pleased with the flight, car service & hotel he organized for us while visiting Australia from the States. He was able to also give us some insight on the areas we planned to see. Would definitely recommend him & the KimKim team, thank you all!

Activity Reviews

Pick up your rental car at Cairns for your trip to Undara

Canberra

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Guides, Drivers and Staff

Transport

Beach & Dune Tour with Sandboarding

Australia

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Guides, Drivers and Staff

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Drop Off Your Rental Car at the Airport

Australia

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My trip to Guatemala was amazing. I honestly didn’t expect it be so fantastic. I’m not a big traveler so I just went with knowing what I was told. Eduardo setup a great itinerary for me with what I had in mind in Antigua and lake Atitlan. Our driver Antonio and guide Esmerelda were so personable, friendly, caring and communicative. I didn’t realize how private our group would be it was Que fancy!! They All really felt like family when touring with them. So much fun and one of the best trips I’ve taken. I recommend this tour group when visiting Guatemala! You won’t regret it, for us, our trip went smoothly and we will be back again!

We had a wonderful time on our customized trip to Costa Rica. We loved the Los Lagos resort with the trails, butterflies, and hot spring pools. We added on a hike to the Sloth Park, what a great place! We enjoyed some of the restaurants in La Fortuna for fresh fish and seafood. We wished we would've known to bring swimwear to the La Fortuna waterfall. We jumped in with our clothes anyway. Monteverde was really unique. My favorite excursion here was the night hike! Don't skip it! We also loved the zip lining. We added on a tour of La Trapiche coffee, sugar cane, and chocolate. Lots of tasting and really enjoyable. Next we went to the Manuel Antonio area. Our hotel had a great location right outside the park with a 2 minute walk to the public beach. We really enjoyed the beach a lot. We added on a Mangrove boat tour here which we all loved. Our catamaran tour included snorkeling but we didn't see anything. I wouldnt recommed it. The water was cloudy and it was hard to swim because they didn't provide fins! Our drive to the San Jose Airport was uneventful except we didn't realize the car needed to be returned in a nearby town vs the airport. Once we figured that out the process was smooth.

Activity Review

Night Excursion at the Wildlife Refuge in Monteverde

Monteverde

This was my favorite excursion. Our guide was amazing and showed us so much. We saw 2 kinds of toucans and a toucanet, a mot-mot, other birds also. We also saw a tarantula hunting, 2 types of viper, and many interesting insects. I wouldn't skip this one!

Quality of Experience

Guides, Drivers and Staff

Our guide was very good at finding the wildlife and had a telescope to zoom in.

Transport

This was our first time to Greece. Angela was so very helpful, knowledgeable and patient as we worked with her on the itinerary. She made great suggestions and helped make sure we got the most out of our trips. Along with tours, we had ample free time to explore on our own. Perfect balance.

The trip was fabulous!
Four nights in Athens. Our hotel had a balcony with a view of the Acropolis. It was quaint, quiet and everyone was so helpful. Fabulous breakfasts. Walking tour of neighborhoods and Acropolis tour-wonderful. Great dinner restaurant recommendations.

Off to Crete for three nights. Candi got us checked in and bent over backwards to make sure our every need was met. Alex spent two days touring us around the island. Private wine tour/tasting and private olive oil press and tasting. Then two fabulous lunches created especially for us.

Final destination of Santorini for three nights. Wow!! Another quaint hotel with amazing breakfasts, views, hot tub on balcony. Super sized room with couch. Again, absolutely divine. Sunset tour with wine tasting and then hike from Ioa to Fira. Our guide thought of everything and we never felt rushed, tired or bored. Surprise!! He made a video of our hike and recommended two fabulous restaurants to us. We immensely enjoyed both.

This is the third time we have used Kim Kim and we ONLY have good things to say about them.

While there, we talked to other tourists. They told us their guides were actually drivers and didn’t know the history of the places they were visiting. Not Kim Kim! Every tour guide we had was beyond knowledgeable. Am very inquisitive and ask many questions. Each tour guide always knew the answer to my maaaaaanny questions.

Can’t recommend Angela and Kim Kim enough. They make traveling so easy and enjoyable.