Kimkim Trip Reviews

4.8
Based on 15,580 ratings
Read 15,580 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Ayoub was the best!
Morocco | Mar 27 - Apr 6, 2025

M
Marsha M.
Chicago, IL | Reviewed on Apr 05, 2025
Our driver and now friend Ayoub made our entire experience easy peasy lemon squeezey. He intentionally included my 16 year-old in the entire journey. From Marrakech to Rabat, we laughed and joked and listened to great music. We are now big fans of the Gnawa music. My son loved the Sahara from the camels to ATVs. I enjoyed the High Atlas Mountains from the hiking through the canyons near the Monkey Fingers to the bird watching. The guides along the way were exceptional / especially... Read more

Our driver and now friend Ayoub made our entire experience easy peasy lemon squeezey. He intentionally included my 16 year-old in the entire journey. From Marrakech to Rabat, we laughed and joked and listened to great music. We are now big fans of the Gnawa music.

My son loved the Sahara from the camels to ATVs. I enjoyed the High Atlas Mountains from the hiking through the canyons near the Monkey Fingers to the bird watching.

The guides along the way were exceptional / especially our food guide in Marrakesh, Said in the High Atlas with his adorable daughter Sarah, and Sherif in Fes.

I appreciated Ayoub arranging a special shoe shopping mission with our Fes dinner host. Speaking of, after our dinner in Fes our gracious hosts (the father, wife, her sister, the grandmother and two teenage girls) pulled us into a neighbors’ engagement party where we were totally embraced in laughter and dance like I have never experienced before.

I hope all visitors experience the joy we did.

Hotel Review
Orient Desert Camp
Merzouga
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Marrakesh Evening Food Tour
Marrakesh Evening Food Tour
Marrakesh

Our food guide was very knowledgeable about the history, customs and circumstances behind all we tasted and explored.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hike through Berber Villages
Hike through Berber Villages
Morocco

Said and his family were delightful. I was not feeling my best but Said made the hike very enjoyable and we took frequent breaks.

Quality of Experience
Food
I loved eating with Said’s family and meeting his baby daughter Sarah. It was a lively experience.
Guides, Drivers and Staff
Transport
Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Apr 06, 2025
Hi Marsha, Thank you for sharing your thoughts about your trip to Morocco. We are so happy to hear that Ayoub, your driver, made your experience smooth and enjoyable. It’s great to know your son loved the Sahara and that you had an amazing time hiking in the High Atlas Mountains. We’re glad that the guides, especially Said and Sherif, made your journey special. It’s also wonderful to hear you enjoyed the shoe shopping experience in Fes and the warm welcome at the engagement party. These... Read more

Hi Marsha,

Thank you for sharing your thoughts about your trip to Morocco. We are so happy to hear that Ayoub, your driver, made your experience smooth and enjoyable. It’s great to know your son loved the Sahara and that you had an amazing time hiking in the High Atlas Mountains.

We’re glad that the guides, especially Said and Sherif, made your journey special. It’s also wonderful to hear you enjoyed the shoe shopping experience in Fes and the warm welcome at the engagement party. These unique experiences really show the beauty of Moroccan culture.

Thank you for your kind words about the Orient Desert Camp, the Marrakesh Evening Food Tour, and the hike through the Berber villages. We’ll be sure to pass along your feedback to the team.

We appreciate you taking the time to share your experience. We look forward to helping you with future trips and ensuring that other visitors can enjoy the same amazing experiences.

Best regards,
Abdel

Amazing trip to Tokyo, Japan
Japan | Mar 25 - Apr 2, 2025

Esther
Esther H.
Boston, MA | Reviewed on Apr 05, 2025

We had a great time! Many thanks to Katzu who was so accommodating and patient with us, he coordinated everything for our trip to Tokyo. Thank you to Eriko, and Kazu the polite, friendly and knowledgeable guides in Tokyo. The hotels we stayed at were fantastic, we enjoyed delicious japanese food in each one. We were pampered at Hanoke's Fufu hotel with a private hot bath! we trully enjoyed all about Japanese culture and are looking forward to another trip there in the future.

Local specialist: Katsu Okada
Katsu
Katsu Okada
Local specialist in Vancouver | Replied on Apr 07, 2025
Dear Esther-san and Daniel-san,
Thank you so much for your kind words and thoughtful message. I am truly happy to hear that you had such a wonderful time in Japan! It was an absolute pleasure to help coordinate your trip, and I’m glad everything went smoothly.
I’ll be sure to pass along your gratitude to Eriko and Kazu — they will be thrilled to hear that you enjoyed your time with them.
As someone who was born and raised in Japan, it brings me immense happiness that you chose to visit Japan...
Read more

Dear Esther-san and Daniel-san,
Thank you so much for your kind words and thoughtful message. I am truly happy to hear that you had such a wonderful time in Japan! It was an absolute pleasure to help coordinate your trip, and I’m glad everything went smoothly.
I’ll be sure to pass along your gratitude to Eriko and Kazu — they will be thrilled to hear that you enjoyed your time with them.
As someone who was born and raised in Japan, it brings me immense happiness that you chose to visit Japan and show interest in our culture. Your visit means a great deal to me, and I am truly grateful to have had the opportunity to assist in making your trip memorable.
Thank you again for your kind words and trust. It was a pleasure working with you!
Sincerely,
Katsu

Our first experience using KimKim was great. ...
Costa Rica | Mar 22 - Mar 29, 2025

A
Anica M.
Chicago, IL | Reviewed on Apr 05, 2025
Our first experience using KimKim was great. I am usually the family trip planner and I was thrilled that KimKim and local travel agents at Serendipity in Costa Rica handled all the details. We still got to weigh in on our preferences (e.g., we prefer calm, tranquil hotels) and let them know if we wanted fancier or more basic accomodations. But, overall it was much less work for me! And in the end, every detail of the trip went smoothly. All of the transfer drivers were on time and courteous.... Read more

Our first experience using KimKim was great. I am usually the family trip planner and I was thrilled that KimKim and local travel agents at Serendipity in Costa Rica handled all the details. We still got to weigh in on our preferences (e.g., we prefer calm, tranquil hotels) and let them know if we wanted fancier or more basic accomodations. But, overall it was much less work for me! And in the end, every detail of the trip went smoothly. All of the transfer drivers were on time and courteous. All the tours were great. And the folks from KimKim/Serendipity were always available via WhatsApp to answer our questions (e.g., Where do you recommend that we go to dinner tonight outside our resort? Whats the best way to get there?). I will definitely use KimKim for our next big trip! Thank you all. Well done!

Hotel Review
Koora Hotel
Monteverde

There is a reason this hotel consistently gets 5 stars! We loved the restaurant, the tranquil vibes, and the remodeled modern rooms. We saw coatis, agutis, mott-mott birds and tucans right from the resort. We also enjoyed the hiking trails right next door (where we saw an armadillo and lots of hummingbirds), the soaking tubs, and the fire pits. The food at Koora was definitely the best of our three resorts. And the staff connected via WhatsApp, so any questions we had could be texted to them (e.g., Which nearby restaurants would you recommend and can you call us a taxi to the restaurant?). We also enjoyed the coffee and snack they left in the room. Our only recommendation would be to add more hooks for hanging towels and wet swimsuits. Koora was fantastic!

Authenticity & Character
Location
You are basically in the cloud forest. Beautiful, surrounded by nature. Quiet.
Staff
They learned our names at the restaurant. Above and beyond.
Cleanliness & Comfort
Great beds, clean rooms, nice black out curtains, quiet.
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Apr 05, 2025

Hola Anica! Thank you so much for your kind words! We're so happy to hear that your experience with Kimkim and Serendipity made your trip smooth and enjoyable. It was a pleasure assisting you, and we’d love to help with your next adventure anytime. Pura Vida! Bryan 🌿

Great combination of guided tours and free time to explore
Spain | Mar 23 - Apr 3, 2025

Dan
Dan C.
Culver City, CA | Reviewed on Apr 05, 2025
We had a great time visiting Barcelona and the Canary Islands. We had a long list of points of interest in each location and our coordinator Helena did a great job helping us consolidate and organize everything into a few guided tours while still including enough free time for us to rest and explore on our own. Our itinerary included multiple walking tours and a cooking class in Barcelona, walking, trike, and ATV tours in Tenerife, and two full days of private tours in Lanzarote. It was a big... Read more

We had a great time visiting Barcelona and the Canary Islands. We had a long list of points of interest in each location and our coordinator Helena did a great job helping us consolidate and organize everything into a few guided tours while still including enough free time for us to rest and explore on our own. Our itinerary included multiple walking tours and a cooking class in Barcelona, walking, trike, and ATV tours in Tenerife, and two full days of private tours in Lanzarote. It was a big help to have all of our hotels coordinated ahead of time and when there was any questions during the trip the local team with Espiritu Travel was quick to respond by text. This is our second trip booked through Kimkim, but the first time we've used the Trip Planner app which was a nice addition to centralize our itinerary and communication with the team.

One thing that could have been improved was communication around transportation. There were a couple of transfers that were not scheduled ahead of time and we had to figure out for ourselves which wasn't made clear in our itinerary (one pickup from the airport and pickup/drop-off for the ATV tour which was available through the company but hadn't been booked). A couple of times we had to ask for clarification or details for the next day's activities even though the itinerary said these details would be updated ~24hrs before the event. We understand the details are sometimes in flux until the last minute, but this was a source of stress a few times throughout the trip.

Two out of three of our hotels were very nice, but we found one of them (in Tenerife) to be poor quality and not to our liking. We went with the initial recommendations, but we now know for next time to be more specific in what we're looking for in a hotel booking.

As with all travel, there were a few hiccups such as transportation and changes in schedule due to cancellations, but we really appreciate the work Kimkim puts into planning on our behalf. We have and will continue to recommend Kimkim to anyone planning an international trip.

Hotel Reviews
Casa Bonay
Barcelona

Great location, very close to public transit and easy to get around. Our room was comfortable and the included breakfast in the hotel lounge was excellent. Bottled water was provided in the room and service was prompt when we requested anything. Our only issue was that we had difficulty setting the water temperature in the shower. Some days it was difficult to get the water hot enough or the hot water seemed to run out after one shower, but other days it was ok.

Authenticity & Character
The vibe of the room, lounge, and attached restaurant all felt authentic to the area and it was nice to open the curtains to people watch along the street.
Location
Less than 5 min walk to metro and bus stops. Super easy to access.
Staff
Staff was courteous and responsive.
Cleanliness & Comfort
Room was comfortable and clean and nice robes were provided. Our only issue was adequate hot water in the shower.
H10 Costa Adeje Palace
Adeje

We did not like this hotel at all. The average age of the other guests skewed much older than us, so we were perhaps not the intended demographic for what this hotel offers. The rooms were sparsely decorated and didn't feel welcoming. The pillows in the room were lumpy and uncomfortable. The thermostat was so old and worn that the markings on it were not visible and we had to set the temperature by trial and error. The Wi-Fi service was so slow that we just turned it off and used data on our phones. The hot tub was barely heated and access to it was closed at 6pm, severely limiting its usefulness when we were out exploring during the day. With the exception of one very friendly and helpful woman at the concierge desk, the staff didn't seem particularly welcoming. We had booked the breakfast-only option and we got the impression that we were not treated as well as the all-inclusive or higher tier guests. The hotel seemed to upcharge for everything including pool towels, use of the in-room safe, and they offered to sell us water when we inquired about filling our water bottles. There was no drinking water provided anywhere in the hotel except for a small machine in the gym which had a sign specifically prohibiting the filling of water bottles! The breakfast buffet featured an overwhelming amount of choices for food - and everything we tried was mediocre at best. Many were outright poor. There were some restaurants nearby but to find any local cuisine or food not exclusively geared towards tourists required a cab ride or a long walk. The one thing we did enjoy at this hotel was the entertainment. In the evenings they had shows in the bar area where we saw 2 very good acro / circus / dance performances and one mediocre magic act. Those were definitely the highlight of our stay. If you don't care about location, comfort, or food any your goal is only to lay in the sun until you are burned to a crisp, this hotel may be for you. Otherwise, we would not recommend it.

Authenticity & Character
Decor was sparse and uninviting, lacking in any particular character.
Location
There was not much within walking distance from the hotel and we were further from the city and other attractions than we would have liked. All the food in the immediate vicinity was too touristy and not to our liking.
Staff
Staff was not particularly helpful with the exception of one woman at the concierge desk who helped us book tickets for Siam Park. We ate at one of the restaurants one night and felt like we were inconveniencing the staff.
Cleanliness & Comfort
Pillows were lumpy and uncomfortable. Wi-Fi was so slow it was unusable. Hot tub wasn't hot! Not great for relaxing.
Sandos Papagayo Beach Resort
Yaiza

We enjoyed our stay here, but it wasn't outstanding. The room was nicely decorated and featured a private balcony with a nice view, and the staff was friendly and helpful. Only downside was that we would have preferred a king size bed instead of 2 twins pushed together, and the pillows were lumpy and uncomfortable. A light fixture in our room had loose wiring but maintenance was quick to repair it when we asked. The food at the breakfast buffet was ok and we found some great local cuisine within walking distance of the hotel. The hotel does offer a bus to and from the nearby Marina area but the times were not convenient so we took taxis to and from which was easy enough to manage. The hot tub was barely heated so we weren't able to use it and we didn't spend any time in the pool, but we did make use of the rooftop mini-golf course which was fun. We tried to use the provided air hockey tables in the game area but they were both broken and ate our coins.

Authenticity & Character
Rooms had good lighting and decor and the private balcony was nice.
Location
Really nice views and some small shops and restaurants in walking distance, but we would have like to be a little closer to the marina area.
Staff
Staff was generally friendly and helpful including when we had maintenance requests.
Cleanliness & Comfort
Would have preferred a king bed instead of twins and the pillows were uncomfortable. Hot tub wasn't hot!
Activity Reviews
Private Visit of Barcelona & La Sagrada Familia
Private Visit of Barcelona & La Sagrada Familia
Barcelona

We had a private tour for my wife any myself. Our guide Miguel was fantastic. He was very knowledgeable about the city and told stories in fun and engaging ways. In some tours we've done it feels like the guide is just running through their script, but with Miguel it felt much more like a conversation. He was very attentive to what we were interested in and catered the tour specifically what we wanted to cover. This was not my first time visiting some of the attractions, but I definitely learned new things at every stop. There was a good amount of walking, but the pace was comfortable and the length of the tour seemed just right. Highly recommend this tour!

Quality of Experience
The itinerary was adjusted specifically for our interests so we got to see everything we wanted to. Having a private guide and getting to skip the lines made everything very smooth.
Guides, Drivers and Staff
Miguel was one of the best tour guides we've had. He was funny, engaging, and attentive to our interests.
Tapas Walk in Barcelona
Tapas Walk in Barcelona
Barcelona

We had a good time on this tour. Our guide was energetic and enthusiastic which set a good tone for the group. The variety of food was great and we learned some interesting history around the traditions of tapas culture. The length of the tour was good we definitely felt full by the end. We got to sample various drinks and found that we liked red vermouth, although not every stop on the tour offered it. Some stops had only wine or beer and we're not wine drinkers so it would have been nice to have more options.

Boquería Market Visit & Cooking Class
Boquería Market Visit & Cooking Class
Barcelona

Wonderful experience. We met up with the group (7 people total) and our chef took us on a walking tour of the market just up the street. After exploring the market a bit and learning about common Spanish ingredients, we returned to the kitchen for our class. Each participant had the option to cook or just to observe. I decided to cook while my wife took photos. As a group, we made Spanish omelets, pan tomate, crema catalana, and 2 different paellas (one seafood and one veggie). Our chef was funny, engaging, and informative. He was also great at managing everyone's activities, keeping everyone on track with their various tasks and keeping the 2 younger kids in the group engaged the whole time. Afterwards we sat down to enjoy our meal! Definitely recommend this experience.

Quality of Experience
A comfortable environment, easy pace, and great food. We learned a lot and got to enjoy a nice meal.
Guides, Drivers and Staff
Our chef was very funny, engaging, and great with the young kids in our group.
Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Apr 10, 2025
Hi Dan. Thank you so much for sharing such a thoughtful review of your trip to Barcelona and the Canary Islands, and for your kind words about my coordination and the responsiveness of the Espiritu Travel team! I’m so happy to hear you had a great time and that the mix of guided tours and free time suited your travel style. I appreciate your honest feedback regarding transportation details and hotel preferences. It is always my goal to make every aspect of a trip seamless and comfortable,... Read more

Hi Dan.

Thank you so much for sharing such a thoughtful review of your trip to Barcelona and the Canary Islands, and for your kind words about my coordination and the responsiveness of the Espiritu Travel team!

I’m so happy to hear you had a great time and that the mix of guided tours and free time suited your travel style.

I appreciate your honest feedback regarding transportation details and hotel preferences. It is always my goal to make every aspect of a trip seamless and comfortable, and I will use your insights to refine future planning.

I’d love the opportunity to plan another adventure for you, whether in other areas of Spain, or Portugal, Italy, or Morocco, and make it even more tailored to your needs.

Thank you again for your kind recommendation, and I hope to work with you on your next journey!

Warmest regards,
Helena

Loving Northern Ireland
Ireland | Mar 21 - Mar 29, 2025

M
Mike A.
Seattle, WA | Reviewed on Apr 05, 2025
Our curated trip of Ireland was fantastic.
Cathy did a great job capturing all of the important details that we were interested in - traditional Irish music, food, culture and countryside.
We did not rent a car on this trip. Instead, we took trains and had wonderful, informative and friendly drivers that showed us great and unknown (to us) parts of Northern Ireland. The music and food tours were worth every penny, taste and steps. Read more

Our curated trip of Ireland was fantastic.
Cathy did a great job capturing all of the important details that we were interested in - traditional Irish music, food, culture and countryside.

We did not rent a car on this trip. Instead, we took trains and had wonderful, informative and friendly drivers that showed us great and unknown (to us) parts of Northern Ireland.

The music and food tours were worth every penny, taste and steps.

Hotel Reviews
The Fleet
Dublin

Great accommodations and location in the Temple Bar district. Would love to have stayed longer.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hampton By Hilton Belfast City Centre
Belfast

We had stayed at this hotel during a previous trip to Ireland. Location was good, accommodations were fine. Popular for large bus tours.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Ebrington
DERRY/LONDONDERRY

What a fantastic, new and classy hotel. Staff was friendly and helpful. Rooms were great. Location was ideal for neighborhood and tourist activities.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Abbey Hotel Donegal
Donegal

Traditional Irish hotel. Nothing fancy but great Irish feeling. Love the location at Donegal's triangle. Enjoyed the restaurants and pubs within walking distance.

Location
Staff
Cleanliness & Comfort
The Galmont Hotel & Spa
Galway

We have stayed here before. Hotel was clean and accommodating. Even though it was off season, the tour bus volume was big.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Alex Hotel
Dublin

Probably our favorite hotel out of the bunch but unfortunately, our shortest stay. Location was good and accommodations were fantastic.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
 Belfast Music Walking Tour
Belfast Music Walking Tour
Belfast

Probably the highlight of our trip. We had a personal walking tour with Dolores, a local musician and music aficionado. The walking tour took us throughout Belfast and music along the way. I would love to come back for her punk rock tour! Our day ended with a traditional Irish music session and a great restaurant recommendation.

Quality of Experience
very personal and solid
Guides, Drivers and Staff
The best.
Guided Bogside History Walking Tour
Guided Bogside History Walking Tour
Londonderry (Derry)

Jimmy Toye was a fantastic guide. Having lived through the uprising, Jimmy provided a great account during the tour. A don't miss tour in Derry.

Quality of Experience
Guides, Drivers and Staff
Jimmy's the best.
Private transfer from Donegal town to Galway with stops
Private transfer from Donegal town to Galway with stops
Ireland

A rainy and cold day. Our driver, Mercin, was a great guide. A countryside your of the Great Atlantic Way ... just beautiful. One of our tours was cancelled due to weather. Mercin made the best of it with a stop at Ballynahinch Castle for an Irish coffee!

Quality of Experience
Guides, Drivers and Staff
Transport
Belfast Food Tour
Belfast Food Tour
Belfast

We were fortunate enough to have good weather and very, very small group. Our "local" guide was great and we experienced tasty local food.

Quality of Experience
Guides, Drivers and Staff
Free time in Dublin
Free time in Dublin
Dublin

Dublin is a great town. We were able to sneak in lunch at Gallagher's Boxty House.

Quality of Experience
Guides, Drivers and Staff
Musical Pub Crawl in Dublin
Musical Pub Crawl in Dublin
Dublin

The sessions were good and musicians were very entertaining. We enjoyed the two venues that had music.

Quality of Experience
Guides, Drivers and Staff
Private transfer
Private transfer
Dublin

Our driver was very friendly and helpful.

Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Donegal!
Welcome to Donegal!
Ireland

Donegal is a cute and quiet town. Being off season, we had the town to ourselves. Our Derry to Donegal driver (Michael Gallagher) was super. He recommended lunch (Olde Castle Bar) and dinner (Quay West) spots which were great. We did catch a seisun later that night at the Reel Inn! Also bought hats at Hanna Hat Company, a wonderful experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Entry into the Emigration Museum EPIC
Entry into the Emigration Museum EPIC
Dublin

The museum was okay. Worth the tour if time permits.

Quality of Experience
Belfast Pub Crawl
Belfast Pub Crawl
Belfast

Our guide, Mark, was super. He took our large group to four different type venues ending up at old pub for traditional Irish music. Mark was able to address us a number of times and provide us suggestions for our remaining night. The bars might have been to crowded and loud for seniors like ourselves.

Quality of Experience
Guides, Drivers and Staff
Titanic experience
Titanic experience
Belfast

A worthwhile museum stop while in Belfast. We learned alot about Belfast and the Titanic.

Quality of Experience
Private Tour Giant's Causeway and Antrim Coast
Private Tour Giant's Causeway and Antrim Coast
Belfast

Wonderful tour of the Giants Causeway and Atlantic seascape. Our driver was so nice and attentive to both my wife and I. We learned alot bout Northern Ireland and the landcape.

Quality of Experience
Guides, Drivers and Staff
Transport
Afternoon tea at The City Hotel Derry
Afternoon tea at The City Hotel Derry
Londonderry (Derry)

A bit disappointing outing. The hotel was under construction and the eating area was bleak. The food was marginal

Quality of Experience
Guides, Drivers and Staff
Browns Bonds Hill :  Michelin Recommended dining
Browns Bonds Hill : Michelin Recommended dining
Londonderry (Derry)

Great recommendation by Kimkim. A great quite location, we felt like the meal was curated just for us. My wife and I experienced the tasting menu and wine pairing. A fantastic meal.

Quality of Experience
Guides, Drivers and Staff
Traditional boat trips at Ashford Castle
Traditional boat trips at Ashford Castle
Ireland

This session was cancelled due to poor weather.

Galway Food Tour
Galway Food Tour
Galway

On again, off again weather did not stop our guides from providing us a wonderful experience. While the tour did not encompass a large area, we had a great taste of Galway's offerings. We worth the time spend and tasty.

Quality of Experience
Guides, Drivers and Staff
Transport
Irish Rock'n'Roll Museum Experience
Irish Rock'n'Roll Museum Experience
Dublin

One of the best sessions on the tour. Being big music fans, our curator was nothing but insanely entertaining and informative. Great location and history of Irish rock museum. A must when visiting Dublin.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Cathy Geoffroy
Cathy
Cathy Geoffroy
Local specialist in Dordogne | Replied on Apr 09, 2025

Hi Mike!

Thank you so much for your detailed feedback! I'm so happy to see that you had a great time in Ireland 😊 Have a lovely day !

Warm regards,
Cathy

I cannot recommend this travel agency enough!...
Greece | Mar 22 - Mar 29, 2025

Amy
Amy C.
Seattle, WA | Reviewed on Apr 05, 2025
I cannot recommend this travel agency enough! From the moment we arrived in Greece, every detail was perfectly arranged, making our trip truly unforgettable. The service was exceptional, and the guides and drivers were simply amazing. Our Acropolis guide, Apollon, brought the history of the ancient site to life in such a captivating way. He had so much knowledge and passion that it was impossible not to get caught up in the wonder of the experience. When we traveled to Delphi, Yannis, our... Read more

I cannot recommend this travel agency enough! From the moment we arrived in Greece, every detail was perfectly arranged, making our trip truly unforgettable. The service was exceptional, and the guides and drivers were simply amazing.

Our Acropolis guide, Apollon, brought the history of the ancient site to life in such a captivating way. He had so much knowledge and passion that it was impossible not to get caught up in the wonder of the experience. When we traveled to Delphi, Yannis, our private driver, made the two-hour journey both enjoyable and comfortable. His friendly demeanor and expertise made the drive feel like part of the adventure. Once we arrived in Delphi, Giorgos, our private guide, expertly navigated us through the larger groups, ensuring we could get up close to the remarkable sculptures in the museum. His guidance helped us truly appreciate the history and beauty of the site.

In Naxos, we had the privilege of having Katia as our private guide, and Niko as our driver. They made the experience unforgettable. Katia was incredibly knowledgeable, and Niko’s smooth driving allowed her to focus entirely on us, guiding us through the island’s rich history and breathtaking sites.

One of the highlights of my trip was a last-minute request I made to Elen, asking for a drive through the mountains to visit the marble quarries. As an architect, this was one of the most memorable experiences of the trip. Elen arranged everything seamlessly, and Spiro, my driver, took me on a scenic route that added another layer of magic to my journey.

Throughout the entire trip, the agency made everything feel easy and effortless, all while staying within a reasonable budget and providing us with wonderful accommodations. The entire experience felt like first-class treatment but without the hefty price tag. If you’re planning a trip to Greece, I highly recommend booking with this agency—you’ll be in great hands!

Local specialist: Elen Hakhverdyan
Elen
Elen Hakhverdyan
Local specialist in Athens | Replied on Apr 07, 2025
Dear Amy,
Wow—thank you so much for your incredibly kind and detailed review! I’m truly touched by your words, and it brings me so much joy to know that your journey through Greece was not only seamless, but also filled with meaningful moments and unforgettable experiences.
It was a pleasure to plan every part of your trip, and I’m thrilled to hear that each of our guides and drivers made such a positive impact. Apollon, Yannis, Giorgos, Katia, Niko, and Spiro will be so happy to know they...
Read more

Dear Amy,
Wow—thank you so much for your incredibly kind and detailed review! I’m truly touched by your words, and it brings me so much joy to know that your journey through Greece was not only seamless, but also filled with meaningful moments and unforgettable experiences.
It was a pleasure to plan every part of your trip, and I’m thrilled to hear that each of our guides and drivers made such a positive impact. Apollon, Yannis, Giorgos, Katia, Niko, and Spiro will be so happy to know they helped make your trip special. And I'm especially glad we were able to arrange that marble quarry visit for you—it means a lot to hear it was a highlight!
Thank you again for your trust, your enthusiasm, and for sharing such thoughtful feedback. I’ll be here when you're ready for your next adventure!

Great Trip!!
Scotland | Mar 10 - Mar 21, 2025

Linda
Linda H.
Brookhaven, GA | Reviewed on Apr 05, 2025
We had a great time in both Ireland and Scotland. Aleksandra was extremely helpful both before, during, and after our trip. She was accessible to help us arrange additional transportation during our trip and to answer any questions we had. The hotels that she booked were excellent and the itinerary was great. I would highly recommend using KimKim for your travel needs. Read more

We had a great time in both Ireland and Scotland. Aleksandra was extremely helpful both before, during, and after our trip. She was accessible to help us arrange additional transportation during our trip and to answer any questions we had. The hotels that she booked were excellent and the itinerary was great. I would highly recommend using KimKim for your travel needs.

Hotel Reviews
Virgin Hotels Edinburgh
Edinburgh

Great hotel in a perfect location for walking. Staff was extremely helpful and friendly.

Location
Staff
Cleanliness & Comfort
Kingsmills Hotel
Inverness

This was a nice hotel and was within walking distance of downtown Inverness if you enjoyed walking. It was about a 20 minute walk to the downtown area. Hotel was nice and the staff was friendly and helpful.

Location
Staff
Cleanliness & Comfort
Greshornish House Hotel
Edinbane

Hotel was in a beautiful location off the beaten path. Staff was very helpful and friendly. Room was very nice and spacious and the food served in the restaurant was very good.

Location
Staff
Cleanliness & Comfort
The Imperial Hotel
Cork

Awesome hotel in a perfect location. Great staff as well. Breakfast was very good and there was a really nice selection of pastries from the local English Market. Room was very spacious and comfortable.

Location
Staff
Cleanliness & Comfort
The Leinster
Dublin

Hotel was in a great location for walking and seeing the sites. Room was small, but very comfortable. The hotel was very nice and the staff were very helpful. Our flight was too early in the am to get to enjoy the breakfast.

Location
Staff
Cleanliness & Comfort
Activity Reviews
The Vaults Tour
The Vaults Tour
Edinburgh

Fun tour with a really great guide.

Quality of Experience
Guides, Drivers and Staff
Loch Ness and Caledonian Canal Cruise
Loch Ness and Caledonian Canal Cruise
Inverness

Very enjoyable way to spend the morning.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Aleksandra Shebaltseva

Colombia with three kids
Colombia | Mar 21 - Mar 30, 2025

Carl
Carl D.
Flagami, FL | Reviewed on Apr 05, 2025
Coordinating a family vacation with three kids throughout Colombia requires a level of expertise that is beyond even a well-seasoned traveller. My wife was a bit skeptical when I pitched the idea of taking our family of 5 to Colombia. Well, we loved booking through kimkim, but specifically, felt that we were so lucky to have Margoth assigned to our trip. She and all of Aracanto Travel were incredibly communicative and their recommendations were spot-on. Our guides Ana, Felipe, and... Read more

Coordinating a family vacation with three kids throughout Colombia requires a level of expertise that is beyond even a well-seasoned traveller. My wife was a bit skeptical when I pitched the idea of taking our family of 5 to Colombia. Well, we loved booking through kimkim, but specifically, felt that we were so lucky to have Margoth assigned to our trip. She and all of Aracanto Travel were incredibly communicative and their recommendations were spot-on. Our guides Ana, Felipe, and Manuela were fun, flexible, kind, and able to connect with our children. I would highly recommend having Margoth and Aracanto plan your future family vacation!

Hotel Reviews
Sofitel Legend Santa Clara Cartagena
Cartagena

Few city hotels can blend relaxation, luxury, location, service, and beauty as well as this hotel. The history permeates throughout the hotel, and everywhere you turn, there is no doubt that you are in Cartagena. This is not a "copy-and-paste" Caribbean resort....if you're looking for a beach vacation in a forgettable place, go somewhere else. Our children felt very welcome from the moment we entered the property, and we were quite surprised to see so many families visiting Hotel Santa Clara, spending time swimming in their gorgeous pool. The buffet breakfast was spectacular and I got to try fruits I had never seen....I'm looking at you, guama! I would absolutely love to return to Hotel Santa Clara.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Campestre las Camelias

Super fun hotel for families with young children. The food was ok but nothing special. The rides at the hotel are fun for very young children, and a similar to rides you may see at your local county fair. The pool is huge with waterslides but the weather was not ideal for swimming when we visited.

Authenticity & Character
Location
Staff
Staff was super nice. My Spanish is pretty good, but not amazing. If we didn't know rudimentary Spanish, it would have been very difficult to communicate. We encountered only two staff members who spoke English. I would recommend more multi-lingual staff members to help guests who may not know any Spanish.
Cleanliness & Comfort
York Luxury Suites Medellín
El Poblado, Medellin

The location is perfect with a jaw-dropping rooftop pool and bar. The breakfast was lovely and overall, I would recommend this hotel, but only after they fix one MAJOR problem (and it's not the fault of Margoth or KimKim). My biggest problem with the hotel, which really was unfortunate, was the customer service. The front desk was super kind, but in the end, when I needed help, they were powerless. We had two rooms, and in the my kids room, the smoke alarm would beep off and on. I didn't hear it at first, and then like clockwork, would beep, beep, beep for 5-10 minutes, and then take a break, only restart beeping 30 minutes later. I called the front desk to see if this problem could be addressed. No luck. I called back again, and they asked if it was still beeping (as if Tinkerbell flew over to fix it). For the second time, they said someone would come and fix it. By this time it was 10 pm and my kids were asleep. By 10:40pm my wife and I were asleep. No one came. My 8 year-old daughter woke every up at 6 am complaining that the alarm kept beeping off and on throughout the night. I told the front desk at 6:30 am and they had no answers. We checked out of the hotel that morning as scheduled.

Authenticity & Character
Location
Staff
The breakfast was wonderful. The maintenance staff is poor.
Cleanliness & Comfort
Tau House Hotel

Fantastic and beautiful hotel. Beautiful room and a nice restaurant.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Walking Tour of Cartagena Old City
Walking Tour of Cartagena Old City
Colombia

I just loved our walking tour of Cartagena. Our guide Ana, who is also a schoolteacher, was focused on making it fun for my kids. Boy did she succeed with a scavenger hunt through the old city and Getsemani. Ana was able to navigate the tourist traps while still being able to allow my family with some of the colorfully dressed ladies with fruit on their heads. Too often, my vacation photos are of my wife with the three kids. One of the biggest bonuses of having a guide, is that I no longer have to worry about that job!

Quality of Experience
Guides, Drivers and Staff
Suggested Dinner at Crepes & Waffles
Suggested Dinner at Crepes & Waffles
Cartagena

This one was for the kids, and they loved it. Many of my Colombian friends love this restaurant, and they have locations throughout the country. The place was packed and I would go back with my family or for dessert if I were just with my wife.

Quality of Experience
Drums and Music Workshop
Drums and Music Workshop
Cartagena

This was a really fun experience for the entire family. I really tried to do things on this vacation that was different from our usual routine. The drum and music workshop really hit the mark! Though a bit tired, the kids really enjoyed it and our personalized instruction was quite fun! Kelele!!!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Margoth Rico
Margoth
Margoth Rico
Local specialist in Bogota | Replied on Apr 05, 2025
Dear Carl, Thank you so much for your review and for taking the time to leave your feedback. We are truly honored to have been part of your Colombian adventure. And we are delighted to hear that your family had such a wonderful experience and that we could help make the trip enjoyable for everyone. Your kind words about the team and Ana, Felipe, and Manuela, mean a lot to us. They will be delighted to know they left such a positive impression and connected so well with your children. We... Read more

Dear Carl,

Thank you so much for your review and for taking the time to leave your feedback.

We are truly honored to have been part of your Colombian adventure. And we are delighted to hear that your family had such a wonderful experience and that we could help make the trip enjoyable for everyone.

Your kind words about the team and Ana, Felipe, and Manuela, mean a lot to us. They will be delighted to know they left such a positive impression and connected so well with your children. We will pass on your comments to our local teams as well as hotels and everyone involved in your trip.

It was such a pleasure working with you to create this Colombian journey for your family, and we are beyond grateful for your recommendations and your detailed feedback. Muchas Gracias!

Sending you all my very Best wishes to you and your beautiful family!

Warm regards,
Margoth

We are so grateful for the wonderful trip to ...
Cambodia | Mar 16 - Mar 29, 2025

S
Sean L.
Seattle, WA | Reviewed on Apr 05, 2025
We are so grateful for the wonderful trip to Cambodia, and the joy and family connection it created for us. Steve in Cambodia was great to work with and we had a chance to connect during our time in Siem Reap! The guides, drivers, hotels & staff, and experiences were all fantastic. Horn (Siem Reap) and Lenh (Phnom Penh) shared much of their own personal life experiences beyond their rich knowledge of their country/regions/cities, which created deep personal connections we couldn’t... Read more

We are so grateful for the wonderful trip to Cambodia, and the joy and family connection it created for us. Steve in Cambodia was great to work with and we had a chance to connect during our time in Siem Reap!

The guides, drivers, hotels & staff, and experiences were all fantastic. Horn (Siem Reap) and Lenh (Phnom Penh) shared much of their own personal life experiences beyond their rich knowledge of their country/regions/cities, which created deep personal connections we couldn’t have created if we’d planned and executed our trip DIY. And Wanna Rith in PP, who led us in our street food dining tour, is a treasure!! He was hilarious to hang out with. Our time in the jungles of the Cardamom Mountains at the Cardamom Tented Camp was also very special with wonderful staff taking care of us and creating rich memories.

We’ll be thrilled to recommend our friends to work with KimKim and Travel Asia a la Carte to arrange travel in Cambodia!

Hotel Review
Sokkhak Boutique Resort
Siem Reap City

Wonderful boutique hotel excellently managed and staffed, and conveniently located between Angkor and downtown Siem Reap, meaning it was serene and quiet. The staff were fantastic and the service they provided was amazing, interior and exterior decor is beautiful and the rooms are well appointed. And one of the most comfortable beds I’ve ever slept in! The dining room and the menu were exceptional. Looking forward to our next stay!

Authenticity & Character
Location
Quiet and serene, located outside the noise and bustle of downtown Siem Reap, close to Angkor Wat.
Staff
Exception service and attention
Cleanliness & Comfort
Local specialist: Steve Lidgey
Steve
Steve Lidgey
Local specialist in Cambodia | Replied on Apr 05, 2025

Hi Sean,
Thank you so much for the kind words. I am truly pleased we well understood the original request and were able to deliver a quality, informative, and memorable trip, suited to all members of the family.
It was great to catch up with 3/4 of the family in Siem Reap. I can also say our guides enjoyed your company very much as well.
I hope you can return one day and discover more of Cambodia.
Best regards,
Steve.

Trip of a lifetime planned to perfection
Greece | Mar 22 - Mar 29, 2025

Shannon
Shannon C.
Woodridge, IL | Reviewed on Apr 05, 2025
I honestly can’t imagine anything I would have changed about this trip. Elen planned everything thoughtfully and the plan was executed with perfection. The personalized tours and guides were all outstanding and the cultural experiences that were booked were so fun! We loved the olive oil tasting and cooking class in Naxos! We will book with Kim Kim again without hesitation!! Read more

I honestly can’t imagine anything I would have changed about this trip. Elen planned everything thoughtfully and the plan was executed with perfection. The personalized tours and guides were all outstanding and the cultural experiences that were booked were so fun! We loved the olive oil tasting and cooking class in Naxos! We will book with Kim Kim again without hesitation!!

Hotel Review
Argo Boutique Hotel Naxos
Naxos

Wonderful boutique hotel walking distance to town and the beach. Fantastic customer service

Authenticity & Character
Wonderful breakfast
Location
Close to town and the beach
Staff
Kiki
Cleanliness & Comfort
Everything
Activity Reviews
Acropolis and Mythology Tour
Acropolis and Mythology Tour
Athens

Fabulous guide!

Quality of Experience
Guides, Drivers and Staff
Transport
Divine Delphi Excursion
Divine Delphi Excursion
Greece

Fabulous and knowledgeable guide. Amazing lunch!

Quality of Experience
Guides, Drivers and Staff
Transport
Naxos Mythology Tour With Wine And Olive Oil Tasting
Naxos Mythology Tour With Wine And Olive Oil Tasting
Naxos

Fantastic tour guide! Loved the olive oil experience

Quality of Experience
Guides, Drivers and Staff
Transport
Roots & Recipes: Greek Cooking Class With Family Farm Visit
Roots & Recipes: Greek Cooking Class With Family Farm Visit
Naxos

Such a fun experience!!!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Elen Hakhverdyan
Elen
Elen Hakhverdyan
Local specialist in Athens | Replied on Apr 07, 2025

Dear Shannon,
Thank you so much for your kind and thoughtful words! I’m truly touched by your feedback. It means the world to know that the trip was everything you hoped for—and more! It was such a joy to plan your journey, and I’m so happy you loved the experiences, especially the olive oil tasting and cooking class in Naxos—what a delicious memory!
Looking forward to helping you plan your next adventure whenever you're ready. Until then, take care and keep those travel memories close!

Loved the trip
Thailand | Mar 24 - Apr 2, 2025

Tammy
Tammy P.
Richardson, TX | Reviewed on Apr 04, 2025

Jook booked this trip for us very last minute and did a fabulous job. Hotels were wonderful and the driver/guides exceptional. Jook selected great tours that we thoroughly enjoyed. I will definitely use Jook and KimKim again - fabulous company.

Local specialist: Jook Prapassorn
Jook
Jook Prapassorn
Local specialist in Thailand | Replied on Apr 05, 2025

Hi Tammy, thank you so much for the wonderful review! I'm so glad I could help put together a memorable trip for you, especially on such short notice. I couldn’t have done it without the amazing support of the Vio Travel team, who helped coordinate everything behind the scenes. I’m thrilled you had a fantastic time, and I look forward to working with you again in the future! Safe travels!

Trip to New Zealand and Australia
Australia | Mar 8 - Mar 27, 2025

Sonya
Sonya B.
Gadsden, AL | Reviewed on Apr 04, 2025
The trip eventually worked out fine, but the response time for my questions in the planning stage was much much slower than I had experienced with KimKim in the past. I had sent very detailed information as to what places we wanted to visit and what tours we wanted to have. But I don’t think they were ever read in detail because the trip plan kept having tours listed, I didn’t want and hotels in locations such as near the airport instead of the city center as I had requested. But eventually... Read more

The trip eventually worked out fine, but the response time for my questions in the planning stage was much much slower than I had experienced with KimKim in the past. I had sent very detailed information as to what places we wanted to visit and what tours we wanted to have. But I don’t think they were ever read in detail because the trip plan kept having tours listed, I didn’t want and hotels in locations such as near the airport instead of the city center as I had requested. But eventually everything came together, I just had to spend much more time reviewing the plan than I had on our past trips to get things corrected. Also, we were not informed that we would have to find transportation from our hotel to our tour in Rotorua and would not be able to walk from our hotel as with our other tours. The tours were all fine but we were not informed about things such as being able to take the tour to Phillips Island without having dinner included, which we would have chosen had we been given the option. Most the hotels were fine. Out of the 9 hotels we stayed in on our trip only 2 were places we would never stay at again and wish we had not stayed at this time. I guess the most important thing is everything turned out fine in the end but with the price we paid I guess I expected to not have to put as much work into the planning as I did.

Hotel Reviews
Holiday Inn Express Auckland City Centre
Auckland

They would not allow us to check in early after arriving from a long international flight but when we were able to check in they upgraded us to room on a higher floor with a great view.

Authenticity & Character
Nothing in looks that was special but was a nice and clean hotel we enjoyed staying in.
Location
Very centrally located in the downtown area.
Staff
They were helpful when we needed to make a call or needed help with directions when we checked in but the check out person was very unfriendly. We had breakfast included but had an early departure before it started so they packed us a breakfast. They shouldn't have bothered. Not much in it, nothing to drink, not even water. When we asked at the desk if they could give us something to drink, we were told no.
Cleanliness & Comfort
The day we were able to have breakfast at the hotel it was more than we expected with lots of selection. Which is why we were so disappointed with the packed breakfast they supplied us the next day when we had an early check out.
Millennium Hotel Queenstown
queesntown

Room was fine but we had a long walk to our room from the registration desk with lots of luggage to carry.

Authenticity & Character
Everything was fine but nothing special.
Location
We were able to walk to places we wanted to see.
Staff
Friendly enough but nothing stands out.
Cleanliness & Comfort
I guess someone has to stay in the rooms far from the front desk and breakfast area but it wasn't nice for seniors.
Regent of Rotorua
Rotorua

Nice hotel with convenient location.

Authenticity & Character
Nothing really special but clean and nice enough.
Location
In the downtown area so convenient for walking to most places.
Staff
Nothing stood out as special.
Cleanliness & Comfort
Everthing was clean and comfortable.
Crowne Plaza Christchurch
Christchurch Central

Nice hotel with good location. The upgraded us to an upper floor with a city view.

Authenticity & Character
Very nice with good location.
Location
Convenient for walking around to see things.
Staff
Very friendly and helpful staff. They upgraded us to a room on a higher floor with a city view.
Cleanliness & Comfort
Room was very clean and spacious.
The Hermitage Hotel
Mount Cook Village

The view from our room was amazing. Breakfast was very good with lots of selection.

Authenticity & Character
It has a beautiful view from the hotel.
Location
Close to the visitor's center but wish it had been closer to some of the trailheads.
Staff
Staff was friendly.
Cleanliness & Comfort
Clean room with two queen beds which was very comfortable, and a amazing view.
Adina Apartment Hotel Melbourne on Queen
Melbourne

We had a one bedroom apartment that had a washer and dryer but it didn't feel like the room was very clean. I found trash in the area to make tea and coffee. It was a convenient location.

Authenticity & Character
Room could be cleaner and dryer didn't work well. It took all night to dry one load of laundry. Had to put in just a few pieces at a time and leave for a long time.
Location
Good location for walking around the city.
Staff
Not very friendly.
Cleanliness & Comfort
Not very clean. Wouldn't stay again or recommend.
Desert Gardens Hotel
Yulara

The registration area was very nice but the rooms could have been better. Also the landing outside our room was never sweep while we were there and had lots of leaves. There were no elevators and they put my 83 year old husband and myself on the second floor. We broke the handle on one suitcase trying to drag it up and down the stairs. Also we were told our room was not ready at the check in time.

Authenticity & Character
Nothing special just alright.
Location
Close enough to walk to things that were available.
Staff
Most were friendly.
Cleanliness & Comfort
It was clean enough but without an elevator it was difficult for us to manage our luggage.
Shangri-La The Marina, Cairns
Cairns

Very nice hotel with a beautiful view from our room.

Authenticity & Character
There was a beautiful view from the hotel.
Location
Able to walk around to the places we wanted to go.
Staff
All the staff were very friendly and very helpful.
Cleanliness & Comfort
The room was very comfortable with a beautiful view from our room.
Rendezvous Hotel Sydney The Rocks
The Rocks

This was supposed to be a 4 star hotel but it could barely be called a 3 star at best. The carpet looked dirty, the bathroom needed an update, and you had an overall feeling it was not clean. We were suppose to have a harbor view but 90 percent of the time we were there it was blocked by cruise ships and we couldn't see anything. The one time for a few hours at night the cruise ships were gone it was a beautiful view of the harbor and opera house. The only thing good about the room.

Authenticity & Character
Not a very nice hotel. Wouldn't stay again there.
Location
Location was good and we were able to walk to the opera house.
Staff
All the staff were very nice.
Cleanliness & Comfort
Did not feel clean so we were not very comfortable.
Activity Reviews
Full Day Daintree Cape Tribulation (was & 4WD Bloomfield)
Full Day Daintree Cape Tribulation (was & 4WD Bloomfield)
Australia

Nice but a long day so I probably could have skipped.

Quality of Experience
Alright but nothing outstanding.
Food
Lunch was alright not great.
Guides, Drivers and Staff
Guide was good.
Transport
Long drive.
Full Day Akaroa & Harbour Cruise
Full Day Akaroa & Harbour Cruise
Christchurch

Our guide Peter was very nice. Our tour information said we would have either morning or afternoon tea, but it didn't happen. The lunch that was included was very good at Akaroa. Harbor Cruise with George was nice. We saw hector dolphins, seals and albatroses.

Quality of Experience
Cruise was nice and lunch was very good.
Food
Our lunch was excellent.
Guides, Drivers and Staff
Our guide Peter was very good and very nice.
Transport
Comfortable.
Skyline Gondola Ride
Skyline Gondola Ride
Queenstown (NZ)

It is a beautiful view from the top.

Quality of Experience
It was an awesome view from the top that shouldn't be missed.
Guides, Drivers and Staff
The staff were extremely friendly and helpful. One of the girls working walked us all the way to the top to show us how to take pictures that we could download on our phone or computer.
Transport
The trip up to the top was fun.
Full Day Marine World Outer Great Barrier Reef
Full Day Marine World Outer Great Barrier Reef
Australia

Enjoyed that you could experience the reef without getting wet.

Quality of Experience
Enjoyed that we could enjoy the reef without getting wet with the semi-submersible, and underwater observatory.
Food
Buffet on the pontoon was good.
Guides, Drivers and Staff
The staff on the boat and pontoon were outstanding.
Transport
The trip out to the reef was comfortable.
Half Day Mount Cook Tour (Christchurch to Mt Cook)
Half Day Mount Cook Tour (Christchurch to Mt Cook)
Christchurch

Nice trip with beautiful views.

Quality of Experience
Views were very nice.
Guides, Drivers and Staff
Our guide Joseph was very good. We were suppose to have bottled water and a picnic lunch which we had and was very good. But our guide also gave us snacks at every stop, such as chips, cookies and chocolate.
Transport
Transportation was comfortable.
Afternoon Tour (Mount Cook/Queenstown) (Shared Small Group Tour)
Afternoon Tour (Mount Cook/Queenstown) (Shared Small Group Tour)
Aoraki / Mount Cook Village

Maary our guide and driver was very good. We were supposed to have water and snacks and we did. We were supposed to get back at 6:30 but it was 7:30 before we reached.

Quality of Experience
Nice trip.
Guides, Drivers and Staff
Guide was nice.
Transport
Reached an hour late which wasn't expected.
Auckland Private Transfer Domestic Airport to Hotel
Auckland Private Transfer Domestic Airport to Hotel
New Zealand

Driver was not inside airport but texted where he was an parked so we didn't have to walk at all. He also helped with the luggage and was very friendly.

Quality of Experience
Driver helpful and friendly.
Guides, Drivers and Staff
Driver was very friendly and helpful.
Transport
Vehicle was comfortable.
Full Day Milford Sound Glass Roof Van/CruiseVan
Full Day Milford Sound Glass Roof Van/CruiseVan
Queenstown (NZ)

It was a long day. We were supposed to meet at a bus stop that was not marked. Picnic lunch was very bad. Nature cruise had nice views but only saw a few seals on a rock, no penquins, dolphins or any other animals that were mentioned we would see. Straight 4 hour drive back with one 15 minute stop for coffee.

Quality of Experience
A long day. If I did it again I would not do it as a day trip.
Food
Picnic lunch was bad.
Guides, Drivers and Staff
Driver was nice.
Transport
It was comfortable but too long a drive.
Morning SEIT Uluru Highlights
Morning SEIT Uluru Highlights
Uluru

Herman our guide was good. Enjoyed getting lots of views of Uluru.

Quality of Experience
Small group tour which was nice.
Guides, Drivers and Staff
Our guide Herman was very good.
Transport
Van was comfortable.
Auckland Harbour Sailing Cruise
Auckland Harbour Sailing Cruise
Auckland

Captain was very friendly and nice. We were told we would get tea or coffee and a cookie. We did not get that but were offered water or juice.

Quality of Experience
Fun to be on a sail boat.
Guides, Drivers and Staff
Captain was friendly and nice.
Transport
Was easy to walk to from our hotel.
TE Puia:  Te Ra Guided Experience 90 minutes) + Cultural Performance
TE Puia: Te Ra Guided Experience 90 minutes) + Cultural Performance
New Zealand

Was a nice tour but not anything special.

Quality of Experience
Nothing to improve but not a top experience on our trip.
Guides, Drivers and Staff
Hotel staff and drivers were fine.
Transport
Would have liked to have transportation provided from our hotel to Te Puia.
Full Day Phillip Island & Moonlit + Penguin Plus with Dinner
Full Day Phillip Island & Moonlit + Penguin Plus with Dinner
Melbourne

Guide was nice. We enjoyed Moonlit feeding the kangaroos and seeing the other animals. Penguin Plus was fun getting to see the penquin parade. Sad we couldn't take pictures, but were happy they had pictures and videos you could download. We were the only ones on the tour with dinner included. We were not told that it was an option to not have dinner included and would have liked to have had the option.

Quality of Experience
Enjoyed seeing the animals.
Food
Food was fine, but should have been told we didn't have to pay for it as part of the tour package but could have purchased what we wanted on our own.
Guides, Drivers and Staff
Guide was nice and spent time finding penquins we could see in the wild.
Transport
Confortable trip.
Auckland Best of Both World:  Bush and Beach  - Full day
Auckland Best of Both World: Bush and Beach - Full day
Auckland

Was a fun day. Saw lots of places. Guides were good.

Quality of Experience
Saw lots of places and enjoyed.
Guides, Drivers and Staff
Guides were very good. They offered juice and cookies in the afternoon.
Transport
Transportation was comfortable.
Evening Field of Light Pass
Evening Field of Light Pass
Uluru

It was very beautiful and I would recommend.

Quality of Experience
It is very beautiful and I would recommend.
Guides, Drivers and Staff
The drivers were efficient dealing with a large bus of people.
Transport
It was a large bus, but it was fine since the drive was close.
Full Day Hobbiton & Waitomo Caves (Auckland to Rotorua)
Full Day Hobbiton & Waitomo Caves (Auckland to Rotorua)
Auckland

Driver was nice enough. Tours alright especially for Lord of the Rings fans. Were not able to take pictures at the Waitomo caves which was a disappointment.

Quality of Experience
If you can't take pictures in the caves they should have some you can download.
Guides, Drivers and Staff
Nice enough.
Transport
Comfortable.
Welcome to Rotorua
Welcome to Rotorua
Rotorua

Worth a visit. We were not told that our tour of Te Puia was not within walking distance of our hotel and we had to figure out how to use uber (we are seniors and had not used before).

Quality of Experience
Nothing to suggest for improvement but not the best thing we did on our trip.
Guides, Drivers and Staff
Staff at hotel was fine as were drivers to Rotorua.
Transport
Would have liked transportation already arranged for our trip to Te Puia.
Afternoon/Evening Wintjiri Wiru Twilight
Afternoon/Evening Wintjiri Wiru Twilight
Uluru

Very nice experience. Enjoyed the drinks and snacks while watching the show. Wish we had been allowed to take pictures or videos.

Quality of Experience
Nice show but wish they had had pictures and videos of the show we could download since we were not allowed to take our own.
Guides, Drivers and Staff
Driver was nice.
Transport
Large bus but only a short way from the hotel.
Morning Panoramic Sydney Sights
Morning Panoramic Sydney Sights
Sydney

I didn't really feel that we saw much of Sydney.

Quality of Experience
Alright but could probably spend time better doing something else.
Guides, Drivers and Staff
Guide was informative.
Transport
Comfortable but didn't feel I saw much.
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

Great tour would recommend.

Quality of Experience
Nice tour.
Guides, Drivers and Staff
Great guide.
Transport
Close enough from our hotel to walk.
Full Day Blue Mountains Deluxe Day
Full Day Blue Mountains Deluxe Day
Sydney

I would recommend. Calmsley Hill Farms was great. Really enjoyed getting close with the animals. Beautiful lookouts. Lunch was alright not great. Tour said we would get wine or OJ in the afternoon but only wine was offered, so nothing for people who don't drink alcohol.

Quality of Experience
Calmsley Farms was the best part.
Food
Lunch was alright and nothing was offered for people who don't drink wine.
Guides, Drivers and Staff
Our guide was nice.
Transport
Comfortable trip.
Local specialist: Ruth Grau

Michael organized a fantastic trip. The guide...
Colombia | Mar 24 - Apr 2, 2025

Dawn
Dawn W.
Flagami, FL | Reviewed on Apr 04, 2025
Michael organized a fantastic trip. The guides were amazing, knowledgeable and fun to be with. The drivers were always on time. Michael was always available to us , even during evenings and weekends. We wanted to know where to buy a certain type of coffee, and he made sure we were able to find it. The itinerary included a wide assortment of activities which enabled us to really understand Colombia and its people. Museums, hikes, Dinner in a private home, a visit to a local market with a chef,... Read more

Michael organized a fantastic trip. The guides were amazing, knowledgeable and fun to be with. The drivers were always on time. Michael was always available to us , even during evenings and weekends. We wanted to know where to buy a certain type of coffee, and he made sure we were able to find it. The itinerary included a wide assortment of activities which enabled us to really understand Colombia and its people. Museums, hikes, Dinner in a private home, a visit to a local market with a chef, and then a cooking class, and high school students singing, dancing and playing instruments in their native cultural style. We highly recommend this trip to explore a beautiful country with beautiful people. Thank you !

Hotel Review
Quinta Ladera
Medellin

The desk receptionists were all so very kind and gracious. We were treated like celebrities! Beautiful surroundings and great coffee!

Authenticity & Character
Decorated exquisitely
Location
Easy to walk to restaurants
Staff
Gracious and accommodating
Cleanliness & Comfort
The lobby was very cozy and inviting
Activity Review
Visit Cocora Valley, Coffee Farm & Salento
Visit Cocora Valley, Coffee Farm & Salento
Salento

Beautiful place

Quality of Experience
Humberto was a good guide and it was beautiful
Food
Local food, colorful setting
Guides, Drivers and Staff
Talking to the guides and learning about the people and culture
Transport
Always on time and clean vans !
Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Apr 04, 2025
Dear Dawn,
Thank you so much for your wonderful feedback – it really warmed our hearts!
It was such a pleasure to plan this journey for you, and I’m so happy to hear that you felt well taken care of throughout.
Knowing that you enjoyed the people, the culture, and those little personal touches along the way means a lot to us. That’s exactly the kind of connection we hope our travelers experience here in Colombia.
Thanks again for traveling with us – and for taking the time to share your...
Read more

Dear Dawn,
Thank you so much for your wonderful feedback – it really warmed our hearts!
It was such a pleasure to plan this journey for you, and I’m so happy to hear that you felt well taken care of throughout.
Knowing that you enjoyed the people, the culture, and those little personal touches along the way means a lot to us. That’s exactly the kind of connection we hope our travelers experience here in Colombia.
Thanks again for traveling with us – and for taking the time to share your impressions and the great picture. We’d love to welcome you back anytime!
All the best,
Michael & the Chaska Tours Team

A Highly Personalized Trip and a Lifetime of Fond Memories
Morocco | Mar 23 - Mar 28, 2025

Job
Job K.
Newark, NJ | Reviewed on Apr 04, 2025
This was our first time utilizing a high-end customized travel planning service. It's not inexpensive but from the outset Louis, our first point of contact, was super responsive and helpful in planning our stay, offering a variety of experiences to choose from and fixing our room reservation at the hotel (the only hiccup upon our arrival). Our 24/7 dedicated driver, Younes was all that we could have hoped for. He was knowledgeable, friendly, responsive to our whims and perhaps most... Read more

This was our first time utilizing a high-end customized travel planning service. It's not inexpensive but from the outset Louis, our first point of contact, was super responsive and helpful in planning our stay, offering a variety of experiences to choose from and fixing our room reservation at the hotel (the only hiccup upon our arrival). Our 24/7 dedicated driver, Younes was all that we could have hoped for. He was knowledgeable, friendly, responsive to our whims and perhaps most importantly, an excellent and safe driver. By the end of our trip we had grown to consider him a dear friend as well. We’d highly recommend the hammam experience, especially after a long flight or a hike in Atlas Mountains to a Berber village. Just a wow experience! Our guides Anouar (dinner, museum, markets) and Hamid (hike in the Atlas mountains) were equally friendly, knowledgeable, professional and eager to share their love of Moroccan history, food, and culture with us. On a final note, I should mention that being in Morocco during Ramadan was particularly inspiring and personally rewarding. We learned so much about Islamic faith and history. In today's world, truth and knowledge are powerful and more needed than ever.

Hotel Review
2Ciels Boutique Hotel
Marrakech

Excellent location in the

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Evening Food Tour in Marrakesh
Evening Food Tour in Marrakesh
Marrakesh
Quality of Experience
Guides, Drivers and Staff
Transport
Exploring the Medina and Historical Sites Of Marrakesh
Exploring the Medina and Historical Sites Of Marrakesh
Marrakesh
Quality of Experience
Guides, Drivers and Staff
Transport
Hammam Visit: Traditional Body Scrub
Hammam Visit: Traditional Body Scrub
Morocco

Just WOW! Would best at the end of a long travel day or a hike in the Atlas mountains.

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Imlil: Hike the Foothills of Mount Toubkal
Day Trip to Imlil: Hike the Foothills of Mount Toubkal
Marrakesh

Not for those who are out of shape or intimidated by heights. We loved it.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Louis Shannon

Brazil is such a passionate and vibrant count...
Brazil | Mar 23 - Mar 28, 2025

Kathy
Kathy C.
East Moline, IL | Reviewed on Apr 04, 2025
Brazil is such a passionate and vibrant country. It was too big though for us to figure out how see what we wanted and know how to do it. Enter Sara Martinel. We all worked together closely to answer her questions of what we like to do, time we had available, budget and pace we like to run. Then she did her magic!!! She presented her plan. We did some tweaking and ended with a perfect plan What we couldn’t have done (and Sara could) is find the guides we had. I believe these Best of... Read more

Brazil is such a passionate and vibrant country. It was too big though for us to figure out how see what we wanted and know how to do it. Enter Sara Martinel. We all worked together closely to answer her questions of what we like to do, time we had available, budget and pace we like to run. Then she did her magic!!!

She presented her plan. We did some tweaking and ended with a perfect plan

What we couldn’t have done (and Sara could) is find the guides we had. I believe these Best of the Best are somehow hidden from the general public.

Erika (our Sao Paulo guide) was full of energy and passion. And more information and details (which we love) than our little brains could hold. She zipped us al over the place giving us such a great overview of the city. We dipped into small neighborhoods. We Ate. We laughed. We made a new friend

Then we made it to Rio where we were blessed to meet Alberto. This guy is clearly a local tour guide legend. We were stopped a number of times by other tour guides letting us know how lucky we were to have him. We felt it and we knew it. Alberto just has a humble, easy going way about him and he made the very full day in Rio so enjoyable. Our driver Márcio was awesome too. Fun to chat with. Very principled man. Always taking pics and videos so we could enjoy the moment

I don’t think we could have pulled off such a great trip with amazing guides on our own.

Grateful to Sara and KimKim on curating a lovely Brazilian vacation!!

Kath + Brett

Local specialist: Sara Martinel
Sara
Sara Martinel
Local specialist in Rio de Janeiro | Replied on Apr 04, 2025

Hi Kath & Brett
thanks to you who chose to entrust your trip to Brazil to KimKim and our local agency!
I hope you want to come back in the future to explore another piece of this vast territory, you are very nice and I was happy to meet you!
see you on the next adventure.
Sara

Thank you, Paola, for helping us with our ama...
Galapagos Islands | Mar 21 - Mar 30, 2025

CHRISTINE
CHRISTINE E.
Chicago, IL | Reviewed on Apr 04, 2025
Thank you, Paola, for helping us with our amazing trip to Galapagos and Quito!
Some highlights:
- Cooking class in Quito
- Quito city tour with Christian - terrific guide! As was his uncle ;)!
- Santa Cruz highland tour with visit to tortoises!
- Trip to Bartolomé island
- Isabella snorkeling at Los Túneles - Luis was a terrific guide. We learned a lot from him
- Biking in National Park on Isabella - Thank you to John!
The hotel accommodations were all wonderful
- La Casona de La...
Read more

Thank you, Paola, for helping us with our amazing trip to Galapagos and Quito!
Some highlights:
- Cooking class in Quito
- Quito city tour with Christian - terrific guide! As was his uncle ;)!
- Santa Cruz highland tour with visit to tortoises!
- Trip to Bartolomé island
- Isabella snorkeling at Los Túneles - Luis was a terrific guide. We learned a lot from him
- Biking in National Park on Isabella - Thank you to John!

The hotel accommodations were all wonderful
- La Casona de La Ronda in Quito
- Ikala Galapagos on Santa Cruz
- La Casita de la Playa on Isabella

Only hiccup was not knowing we needed to pay the National Park Fee when we landed in Baltra Airport in Santa Cruz. Would recommend making that clear to future travelers! Thank you!

Chris

Hotel Reviews
La Casona de La Ronda
Quito

Friendly staff, good breakfast, great location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ikala Galapagos Hotel
Puerto Ayora

Beautiful pool and rooms! Wonderful restaurant view!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Casita de la Playa
Puerto Villamil

BEAUTIFUL Location and view.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Quito City Tour - Middle of the World
Quito City Tour - Middle of the World
Quito

Christian was a wonderful guide. Loved our day in Quito.

Quality of Experience
Guides, Drivers and Staff
Transport
Quito Cooking Class
Quito Cooking Class
Galapagos Islands

One of our highlights! Really fun - chef is passionate about Ecuadorian food. Excellent dinner

Quality of Experience
Guides, Drivers and Staff
Transfer to Quito Airport, Arrival to Galapagos & Highlands of Santa Cruz
Transfer to Quito Airport, Arrival to Galapagos & Highlands of Santa Cruz
Galapagos Islands
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kayaking & Snorkeling at Las Tintoreras
Kayaking & Snorkeling at Las Tintoreras
Galapagos Islands
Quality of Experience
Guides, Drivers and Staff
Snorkeling/kayaking guide struggled with English - would have liked more information about the animals
Transport
Excursion to an uninhabited island
Excursion to an uninhabited island
Galapagos Islands

Beautiful day - long boat ride

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hiking Sierra Negra Volcano
Hiking Sierra Negra Volcano
Galapagos Islands

We had a rainy day, so we couldn't hike past the first view point.

Quality of Experience
Guides, Drivers and Staff
Guide struggled a bit with English - would have like a bit more information.
Transport
Snorkel at Los Túneles
Snorkel at Los Túneles
Galapagos Islands

Best experience on our trip!

Quality of Experience
Food
Guides, Drivers and Staff
Luis was the best!
Transport
Local specialist: Paola Vera Feijoo

Hanoi tour
Vietnam | Feb 28 - Mar 25, 2025

L
Larry W.
Canada | Reviewed on Apr 04, 2025

We were happy with the travel and the guide was friendly and on time. We felt a little disappointed with his knowledge of the facilities that we toured.

Local specialist: Huyen Nghiem

What an incredible adventure we had in Laplan...
Finland | Mar 18 - Mar 29, 2025

Jilli
Jilli A.
Boston, MA | Reviewed on Apr 04, 2025
What an incredible adventure we had in Lapland with kimkim! From the start, dealing with kimkim was responsive, pleasant, informative and uncomplicated. We were grateful to have Emerson assigned to us for our Aurora Borealis adventure. We wanted luxury accommodations, private transfers, private/small group activities, and plenty of opportunities for daily exercise, including swimming, gyms, and lots of cross-country skiing. The website portal made it simple to stay in touch with chats and... Read more

What an incredible adventure we had in Lapland with kimkim! From the start, dealing with kimkim was responsive, pleasant, informative and uncomplicated. We were grateful to have Emerson assigned to us for our Aurora Borealis adventure. We wanted luxury accommodations, private transfers, private/small group activities, and plenty of opportunities for daily exercise, including swimming, gyms, and lots of cross-country skiing. The website portal made it simple to stay in touch with chats and virtual calls. Emerson went above and beyond to provide support and was always available for insights or to smooth out any snags throughout the trip.

While Hotel Kamp was under renovation, they put us in an incredible suite! The hotel is terrifically located, and we loved the access to the community outdoor pool which was just a few blocks away. Our tour guides in Helsinki and Tallinn were great!

The overnight train to Rovaniemi was less than ideal but certainly memorable. We suggest future guests consider renting an extra cabin for personal belongings, as carrying baggage up to the crowded second floor was very difficult and room very cramped. Quite unexpectedly, all the bathrooms in our train car were malfunctioning for the entire train ride, which was very unfortunate. We believe it was just that the train company provided us with a 50% refund.

Emerson’s excellent transfers once again were on time and super friendly once off in Rovaniemi. We met our tour guide with Johka who picked us up at the station and brought us straight to Jaakkola Reindeer Farm. We had such a delightful, unique, and private experience! The third-generation farm and its history added a fascinating charm for us. Our story – Jaakkolan Porotila

Next, the Arctic Treehouse provided superior and truly breathtaking accommodations, kind staff and great restaurant. Tired from the day, we pushed on. Quickly we were jump started by witnessing a rare red Aurora during our Arctic Tree Float. It was truly spectacular and a once in a lifetime experience!

The next day, we had a playful adventure with the huskies. We returned to the Arctic Treehouse for another fabulous dinner with the entire restaurant lit by candles for Earth Day, creating a magical atmosphere.

Emerson again book us the top igloo at the Levin Iglut Glass Igloos. Our snow house offered spectacular vistas and the restaurant had fantastic and truly artistic food. All the staff there are so lovely and kind!

Kinos Safaris provided us a great snowmobiling experience, but what was memorable was the rest stop for salmon soup and possibly the best blueberry dessert that I have ever had at this small outpost with the most delightful overseer.
That evening, James from Green Track Wooden Shoe Adventures led a special and private hike on fresh snow,. He is well versed and delightful sharing his vast knowledge for nature and the environment.

Next day we spent an afternoon in town, exploring the Sami Cultural Heritage Museum, petting reindeer, and dining at the King Crab Restaurant - all that we recommend highly.

Switching gears as our witnessing no more auroras, but amazing snowfall that night allowed for a wonderful hike at Saana the next day, and Cahkal Hotel was really super; staff and guide great and has a terrific restaurant!

Our journey then took us to Tromsø. Emerson, once again research extensively to find us this time accommodations that had a pool and found Saint Elizabeth Suites. Unfortunately, access to the pool wasn't always available (and not even open before 9AM?!?), but they did have a well-equipped health club. Please note that the front desk staff were not very accommodating or friendly. (Our Wondering Owl guide mentioned that the tourism industry in Norway isn't particularly welcoming, and we found this to be true, especially when compared to the more hospitable atmosphere in Finland.)

BTW, there was a mix-up with Wandering Owl's booking communication. We were picked up at 9:10 AM and dropped off at the Scandic Ishavshotel. At 9:30, we received a call from Wondering Owl informing us that due to recent flooding, they would be delayed picking us up at Brescia Harbor. We clarified that we were not at the harbor, but at the hotel. Thankfully, the tour did not begin till 10AM and they then confirmed that we would then be picked up on schedule at 9:50AM as there are other guests there waiting there. The tour went well, and the fresh snow made it beautiful.

Overall, our trip was brimming with unique experiences and unforgettable moments! We are deeply grateful for the adventure Emerson crafted for us – he is truly a tremendous asset to kimkim!

With appreciation and regards,
J & J

Local specialist: Emerson Siimer
Emerson
Emerson Siimer
Local specialist in Estonia | Replied on Apr 09, 2025

Thank you so much for your wonderful review! It was truly a pleasure working with you to create this memorable adventure in Lapland. You were absolutely fantastic guests — thoughtful, kind, and a joy to assist throughout the planning process and during your travels.

I’m so happy to hear that you enjoyed the beautiful accommodations and special experiences and that you were able to take full advantage of everything Lapland has to offer. Wishing you many more amazing adventures ahead, and I hope our paths cross again someday!

Warm regards,
Emerson

Two Week Vacation to London and Scotland
Scotland | Mar 20 - Apr 2, 2025

Michelle
Michelle M.
Canada | Reviewed on Apr 04, 2025
Working with Tetiana for my first KimKim organized trip was wonderful. Absolutely great! Tetiana was very attentive regarding any questions I had. Her reply was always very quick and professional. During the planning months, Tetiana found options to suit our requests and needs and offered a lot of expertise. She know the UK very well and I am so happy with the suggestions she made.
We spent our first 6 days in London. Tetiana arranged for a private driver to pick us up at Heathrow and...
Read more

Working with Tetiana for my first KimKim organized trip was wonderful. Absolutely great! Tetiana was very attentive regarding any questions I had. Her reply was always very quick and professional. During the planning months, Tetiana found options to suit our requests and needs and offered a lot of expertise. She know the UK very well and I am so happy with the suggestions she made.
We spent our first 6 days in London. Tetiana arranged for a private driver to pick us up at Heathrow and booked us in to very comfortable accommodations in Kensington. The location was perfect! The next day we had an amazing private driver named Dean take us out to Highclere Castle for a tour. I am a huge Downton Abbey fan so thoroughly enjoyed that day trip. The second day, Tetiana organized us for a Rabbies tour to The Cotswolds & Oxford. I was travelling with my 26 year old son, and we both enjoyed seeing this part of England very much! For the next few days, we figured out transit and made our way to all of the amazing sights we wanted to see in London.
Our second week was spent in Scotland. Tetiana arranged train tickets for us to head to Edinburgh. Any time I had uncertainties or questions, I communicated with Tetiana via Whatsapp and she helped us immediately. She arranged a walking tour for us that afternoon which was incredible! I asked Tetiana to help me find a real castle for us to stay in, and Melville Castle was perfect. Our two-bedroom suite was gorgeous and spacious and everything we did and saw in Edinburgh was just amazing. Our next three days were spent in Inverness. The Highlands of Scotland are just beautiful. The people were so incredibly friendly and I can't wait to go back!
Our last day was spent in London again and we really liked The Sanctuary House that Tetiana found for us. It is a very excellent location if anyone wants to be near all the most popular landmark sights.

I can't thank Tetiana enough! She followed my request list perfectly and Jackson & I had an stress-free, wonderful vacation.

Hotel Reviews
Glenmoriston Townhouse Hotel
Inverness

Dated. I understand that Inverness is very old, but the rooms definitely need an upgrade. As well, the restaurant options were not what we expected. Breakfast was excellent, but in the evening the restaurants were too upscale for what we were looking for after long days out on tours. As well, the stairs with luggage were not expected. There is no elevator.

Authenticity & Character
This hotel definitely needs to be updated.
Location
Staff
Very attentive, kind and helpful.
Cleanliness & Comfort
Twin beds are very small. Rooms are very small. Bathroom is a great size though.
Ember Locke
London

This location is perfect. It is in the Kensington area with wonderful pubs, restaurants, grocery stores and easy transit access within minutes. It is safe and very walkable. The restaurant in this hotel is very good. There is also a wonderful coffee bar in the lobby.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The rooms could use some updating. The hotel was kept very clean; the rooms are just dark and a bit dated.
Melville Castle
Edinburgh

The hotel itself was gorgeous. Staying in a castle was more affordable than I thought it would be and our two-bedroom suite was stunning! We dined at the downstairs restaurant on our last night there and the food was excellent! The Library bar is attractive and the atmosphere was casual and relaxing! I also loved that dogs were allowed and we got to visit with a few owners and snuggle their pups. My only disappointment was the staff. Michelle was a very nice receptionist, but the other staff members did the bare minimum. Our very first impression was disappointing. No one greeted us at check in or offered to help us with our bags. Two young people stood there and watched us, without offering help or even a "welcome or hello". There was an elevator, but we still had to manage our bags with 4 stairs into our suite on our own. The staff were younger and more interested in visiting with each other; their attentiveness was lacking. As well, the outside areas of the hotel were also lacking pride. The outer small buildings looked dishevelled; pieces of the roof broken off, hoses and pails lying around etc. Unforunately this was the view from our bedroom windows and that didn't leave a great impression. However, the daily cleaning service was perfect.

Authenticity & Character
Location
Staff
As noted above. Our first impression was a receptionist who sat behind her desk and didn't acknowledge us until we said hello. Two other young people were on their phones and talking with each other but also didn't say hello or offer to help us with our bags. This was a disappointing first impression for our first time staying in a castle! The breakfast staff however were lovely and a lady named Michelle who worked later in the day & evening was very kind.
Cleanliness & Comfort
Our two bedroom suite, the Library Bar and the breakfast room.
The Sanctuary House Hotel
London

Excellent location! Wonderful "extras" in the rooms that we didn't see at our other hotels.

Authenticity & Character
Location
Staff
Receptionist was "flat". Just not a great first impression when checking-in. The pub attached to the hotel had amazing, friendly staff.
Cleanliness & Comfort
Our room was fabulous! Clean, great style, and really nicely stocked with extras!
Activity Reviews
Highclere Castle
Highclere Castle
London

I highly recommend this tour!

Quality of Experience
Guides, Drivers and Staff
Transport
Dean White was the driver our KimKim specialist hired for us and he was just so fun to be with.
Explore Glen Affric, Culloden, and Clava Cairns Tour
Explore Glen Affric, Culloden, and Clava Cairns Tour
Inverness

Absolutely LOVED this full day trip. Our guide Ryan was funny, an excellent driver and wonderful at engaging with the tourists!

Quality of Experience
Guides, Drivers and Staff
Transport
Edinburgh Castle & Old Town Private Tour
Edinburgh Castle & Old Town Private Tour
Edinburgh

Our private walking tour was great! Our guide was on time, very enjoyable and informative. The only thing I would have liked is if it was booked at least half an hour to an hour sooner. We only had about 45 minutes at the castle once we got up there before closing time.

Quality of Experience
Guides, Drivers and Staff
Stirling Private Tour
Stirling Private Tour
Edinburgh

Our private guide Michael was SO friendly and wonderful. He was personally from Stirling and loved living there. He picked us up at our hotel and was dressed so professional. After seeing Stirling Castle, he took us to a local bakery that was incredible and he was just so professional, experienced and funny! A Great Day!!! Loved the area and highly recommend seeing Wallace Monument and the castle!

Quality of Experience
Guides, Drivers and Staff
Transport
Churchill War Rooms & WW2 Westminster Small Group Tour
Churchill War Rooms & WW2 Westminster Small Group Tour
London

We misunderstood/so did Tetiana where we were suppose to meet our guide and didn't realize there was a one-hour walking tour involved before we went in to the War Rooms. Thankfully we found him just in time and it was all absolutely wonderful!!! :)

Quality of Experience
Guides, Drivers and Staff
The Vaults Tour
The Vaults Tour
Edinburgh

This was so cool! Great guide on this tour and really fascinating to even think people lived and existed in these vaults in the 1700's!

Quality of Experience
Guides, Drivers and Staff
Skye and Eilean Donan Castle Small-Group Day Tour
Skye and Eilean Donan Castle Small-Group Day Tour
Inverness

We had Ryan from Rabbies again on this trip. He is an amazing persona and an excellent, safe driver. We found this day far too long. Skye is nice, but being from Canada we didn't find it as "breath taking" as I had hoped. I think we could have spent the 12 hours doing something different and enjoyed that more. However, we met some really great people on the van tour and again, Ryan is the best tour guide we have ever had.

Quality of Experience
Our driver, Ryan.
Guides, Drivers and Staff
Transport
Local specialist: Tetiana Smal
Tetiana
Tetiana Smal
Local specialist in London | Replied on Apr 05, 2025
Dear Michelle, Thank you so much for your wonderful words! It was an absolute pleasure working with you and Jackson to plan this special adventure through England and Scotland. Your enthusiasm and openness made the process not only smooth but genuinely fun! I loved helping bring your Downton Abbey dreams to life at Highclere Castle, finding that perfect stay in a real Scottish castle, and tailoring every step to fit your pace and interests. I’m so happy to hear that everything went... Read more

Dear Michelle,

Thank you so much for your wonderful words!

It was an absolute pleasure working with you and Jackson to plan this special adventure through England and Scotland. Your enthusiasm and openness made the process not only smooth but genuinely fun!

I loved helping bring your Downton Abbey dreams to life at Highclere Castle, finding that perfect stay in a real Scottish castle, and tailoring every step to fit your pace and interests. I’m so happy to hear that everything went smoothly and that you felt supported along the way—that means the world to me.

Thank you for trusting me (and Kimkim) with your travel plans. I already look forward to the next time we get to explore a new destination together!

Warmest wishes,
Tetiana

We had the most amazing week in Jaipur, Agra ...
India | Mar 21 - Mar 28, 2025

Marcia
Marcia R.
Lawrence, KS | Reviewed on Apr 04, 2025
We had the most amazing week in Jaipur, Agra and Delhi. Our driver, Girish, was FANTASTIC! He had cold bottled water for us, snacks, was punctual and friendly. All of our guides and escorts were excellent and the itinerary was so complete!
We were celebrating our anniversary and my birthday, and Ravi spoiled us completely. The hotels were beautiful and the attention we received was like non other.
I asked to have our rooms be on the top floor, and we were accommodated with rooms with a...
Read more

We had the most amazing week in Jaipur, Agra and Delhi. Our driver, Girish, was FANTASTIC! He had cold bottled water for us, snacks, was punctual and friendly. All of our guides and escorts were excellent and the itinerary was so complete!
We were celebrating our anniversary and my birthday, and Ravi spoiled us completely. The hotels were beautiful and the attention we received was like non other.
I asked to have our rooms be on the top floor, and we were accommodated with rooms with a breathtaking view of the Taj Mahal.
From start to finish, Ravi was communicative and detailed. We will have one more day in Delhi at the end of our trip in a few weeks. I’m sure that it will be as wonderful as the first seven days. I recommend that everyone definitely use Active India and Ravi as your travel agent!

Hotel Reviews
Ranthambhore Heritage Haveli
Sawai Madhopur, Rajasthan
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Mercure Agra
Agra, UP
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Novotel New Delhi Aerocity Hotel
New Delhi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dera Rawatsar
Authenticity & Character
Location
Staff
I
Cleanliness & Comfort
Furniture was stained
Activity Reviews
Taj Mahal at Sunset
Taj Mahal at Sunset
Agra
Quality of Experience
Guides, Drivers and Staff
Transport
Morning and Evening game drives at Ranthambore (Sharing Jeep):
Morning and Evening game drives at Ranthambore (Sharing Jeep):
Ranthambore
Quality of Experience
Guides, Drivers and Staff
Transport
Jaipur Sightseeing  Tour
Jaipur Sightseeing Tour
Jaipur
Quality of Experience
Guides, Drivers and Staff
Transport
Bathe, Paint and Feed -  (Un-forgettable - experience with elephants!)
Bathe, Paint and Feed - (Un-forgettable - experience with elephants!)
Jaipur
Quality of Experience
No
Guides, Drivers and Staff
Transport
Explore the marvelous  and historic monument : Agra Fort
Explore the marvelous and historic monument : Agra Fort
Agra
Quality of Experience
Guides, Drivers and Staff
Transport
Agra beyond Taj: Leave for a Mughal Heritage walk
Agra beyond Taj: Leave for a Mughal Heritage walk
Agra
Quality of Experience
Guides, Drivers and Staff
Transport
New Delhi Sightseeing
New Delhi Sightseeing
Delhi
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ravi Tickoo
Ravi
Ravi Tickoo
Local specialist in New Delhi | Replied on Apr 07, 2025
Dear Marcia,
Thank you so much for your kind and thoughtful message. It was truly a pleasure for me and the entire Active India team to be part of your journey through Jaipur, Agra, and Delhi.
We are delighted to know that your experience was memorable, especially as you celebrated such meaningful occasions—your anniversary and birthday. I'm particularly glad we were able to secure rooms with a view of the Taj Mahal to make those moments even more special.
Your generous words about Girish and...
Read more

Dear Marcia,
Thank you so much for your kind and thoughtful message. It was truly a pleasure for me and the entire Active India team to be part of your journey through Jaipur, Agra, and Delhi.
We are delighted to know that your experience was memorable, especially as you celebrated such meaningful occasions—your anniversary and birthday. I'm particularly glad we were able to secure rooms with a view of the Taj Mahal to make those moments even more special.
Your generous words about Girish and our local guides are sincerely appreciated. We take great pride in ensuring our guests are well looked after, and I will certainly share your compliments with the team. Providing attentive service, comfort, and thoughtful touches throughout your trip is always our goal, and it's wonderful to know that we succeeded.

We look forward to welcoming you again for your final day in Delhi and are committed to making that experience just as seamless and enjoyable.

Thank you once again for choosing Active India and for your kind recommendation!

Warm Regards
Ravi

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.