Kimkim Trip Reviews

4.8
Based on 14,531 ratings
Read 14,531 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Magnificent Patagonia!
Patagonia | Dec 28 - Jan 9, 2023

Shivi
Shivi S.
Los Angeles, CA | Reviewed on Jan 31, 2023
When I was contacted by Erin, we discussed all that we wanted to do in 2 weeks time. Buenos Aires was a must for us - I had heard so much about this city so wanted a coupe of days to explore it. From BA, my daughter, a friend (from Botswana), and I flew to El Calafate and then to El Chalten for 3 days. Our private hiking guide (Leo) in El Chalten was fantastic and so knowledgeable. With his expertise an encouragement, my daughter and I were able to hike Laguna de los Tres and Mt. Fitzroy... Read more

When I was contacted by Erin, we discussed all that we wanted to do in 2 weeks time. Buenos Aires was a must for us - I had heard so much about this city so wanted a coupe of days to explore it. From BA, my daughter, a friend (from Botswana), and I flew to El Calafate and then to El Chalten for 3 days. Our private hiking guide (Leo) in El Chalten was fantastic and so knowledgeable. With his expertise an encouragement, my daughter and I were able to hike Laguna de los Tres and Mt. Fitzroy which was quite difficult due to the extreme wind and rain that day but the view at the end of the hike was phenomenal! We then spent 2 nights in El Calafate. The highlight of this portion of the trip was a visit to the magnificent Perito Moreno glacier. On the way to the glacier, we visited two rain forests and learned about some of the history of the region.
From El Chalten, we traveled to Puerto Natales by a luxury bus and had a free day to explore this cute little town on the outskirts of Torres Del Paine where we had some delicious ice cream! The following day, we boarded a bus to Torres Del Paine where we stayed for the next 3 days. One of the highlights of this part of the trip was a private hike we arranged through the hotel to view cave paintings and natural flora and fauna. It was truly one of the best days of our stay along with a private tour of the southern portion of Torres Del Paine the following day. Our guide Devi was friendly, personable, and knowledgeable and along with our driver, made our day extremely enjoyable! The highlight of the private tour was the hike to Mirador Los Cuernos where we had lunch and enjoyed the magnificent view!
From Torres del Paine, we returned to Puerto Natales for 2 nights. One of the days here was spent at Estancia Mercedes which we highly recommend. We were not sure what to expect but this turned out to be one of the best days of our vacation! Sebastian and his family were so warm and hospitable. We went horseback riding to their private waterfalls where spent part of the day building a fire to make matte and sample some delicious snacks. The breakfast and lunch was sumptuous.
From Puerto Natales, we headed back for a night at El Calafate before departing for Buenos Aires and then home.

Hotel Reviews
Duque Hotel Boutique & Spa
Buenos Aires

This cute boutique hotel was located in a great neighborhood (Palermo). Our room was clean but on the smaller side with inadequate lighting. The staff were friendly and welcoming and the breakfast had something for everyone!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hosteria Senderos
El Chalten

A cozy hotel with charm and character at the foot of Mount Fitzroy! Our room had a wonderful view of the mountains. We enjoyed the outstanding and warm hospitality and the multi-course dinner on New Year's Eve.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Kosten Aike
El Calafate

We loved this hotel with it's many amenities and high speed WiFi. It was close to the downtown are of El Calafate and within walking distance of many restaurants and shops. The massage on our last day was excellent!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Las Torres Patagonia
Torres del Paine

A beautiful hotel at the heart of the park. The rooms were clean and comfortable. The breakfast was outstanding with so many choices. However, there are not many lunch/dinner options for vegetarians or vegans .

Authenticity & Character
Location
Staff
Front desk staff were not the friendliest!
Cleanliness & Comfort
NOI Indigo Patagonia
Puerto Natales

A beautiful hotel with unique architecture and proximity to the Puerto Natales sea.We stayed here two separate times on our trip to Patagonia and liked it both times. One one of the days, our room hadn't been swept since there was still gravel and debris on the floor.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Buenos Aires City Tour
Buenos Aires City Tour
Buenos Aires

The tour allowed us to explore different neighborhoods of Buenos Aires. Our guide was knowledgeable and friendly.

Quality of Experience
Guides, Drivers and Staff
Transport
Flexible Guided Hikes in El Chaltén
Flexible Guided Hikes in El Chaltén
El Chaltén

The guided hike to Laguna de los Tres and Mount Fitzroy was challenging but our guide Leo made it a great experience. He was very knowledgeable about the history of the area as well as the flora and fauna. The next day, our guided hike to Lago Viedma was an easier one. Leo was, once again, very knowledgeable and so much fun!

Quality of Experience
Guides, Drivers and Staff
Not applicable
Admire the Famous Perito Moreno Glacier [Mayo Trek - Alternative Excursion]
Admire the Famous Perito Moreno Glacier [Mayo Trek - Alternative Excursion]
El Calafate

This was a fantastic excursion from start to finish! We loved all parts of this adventure from the boat ride to the visit to the rain forests to Perito Moreno.

Quality of Experience
Guides, Drivers and Staff
Transport
Torres del Paine Full Day Private Tour
Torres del Paine Full Day Private Tour
Patagonia

Devi was an excellent guide. Our favorite parts of the tour were hikes to Lake Nodenskjol, Mirador Los Cuernos, sampling Calafate blueberries along the way, a visit to Lake Sarmiento, Lago Pehoe and Grey Lake.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit Estancia Mercedes
Visit Estancia Mercedes
Patagonia

We were not sure what we were going to do at Estancia Mercedes other than horse back riding but this visit turned out to be one of the great experiences of our trip. The family were very hospitable and the meals were so delicious. It helped that, in addition to my daughter could speak some Spanish, there was a young couple who were staying there who spoke Spanish, This allowed us to have lively and informed conversations with the family!

Quality of Experience
Guides, Drivers and Staff
Transport
Horseback Ride to El Canto de los Turbales Waterfall (Estancia Mercedes)
Horseback Ride to El Canto de los Turbales Waterfall (Estancia Mercedes)
Patagonia

This was a great adventure and experience! Before getting on our horses, we were given a mini 'riding' lesson and safety tips. The ride to the falls was about 30 minutes through a very pretty forest. Once at the waterfall, we made a fire (from sticks and twigs we collected) and boiled water (from the waterfall) to make mate (an herbal drink). We also used the fire to toast bread that had been packed as part of the snacks). We feasted on mate and snacks before venturing to the waterfall where we 'played' for a while. We then returned to the Estancia after putting down the fire. All through both rides, we took sips from a bota containing white wine!

Quality of Experience
Guides, Drivers and Staff
Transport
Trip Briefing at Dittmar Adventures
Trip Briefing at Dittmar Adventures
Puerto Natales

It was useful to get an overview of what to expect in the following days.

Quality of Experience
Local specialist: Erin Wiley

Chile Tour
Chile | Jan 14 - Jan 27, 2023

B
Bakulesh S.
Daly City, CA | Reviewed on Jan 31, 2023
Most guides were very good.
The guide on Jan. 25, 2023 for Torres del Plaine National Park spoke at length in Spanish and very little in English. So we missed out on a lot of commentary.
And all drivers were very good.
Jason provided great service.
He had planned and organized our trip very nicely.
This made it very easy for us and we had no anxiety or stress anywhere in Chile.
He communicates immediately on an inquiry and to the point.
He had promised us that our trip would be...
Read more

Most guides were very good.
The guide on Jan. 25, 2023 for Torres del Plaine National Park spoke at length in Spanish and very little in English. So we missed out on a lot of commentary.
And all drivers were very good.

Jason provided great service.
He had planned and organized our trip very nicely.
This made it very easy for us and we had no anxiety or stress anywhere in Chile.
He communicates immediately on an inquiry and to the point.
He had promised us that our trip would be memorable and indeed it was.
He is the best.
We would love too work with him on future trips.

Every place we visited in Chile was most exciting and enjoyable.
Jason had panned all important sights for us and so we appreciate his service.

Hotel Reviews
Hotel Cumbres San Pedro
San Pedro de Atacama

Excellent service and support from the front desk staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Holiday Inn Santiago - Airport Terminal
Santiago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Solace Puerto Varas
Puerto Varas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
NOI Indigo Patagonia
Puerto Natales
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Eco Boutique Bidasoa
Santiago

Very good service at Bidosa.

Authenticity & Character
Location
Safe area
Staff
Cleanliness & Comfort
Activity Reviews
Explore the Geysers of El Tatio
Explore the Geysers of El Tatio
San Pedro de Atacama
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private City Tour of Santiago
Private City Tour of Santiago
Santiago

Excellent tour guide and driver.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Tour Valparaiso Discovery
Private Tour Valparaiso Discovery
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Lagoons of Ojos del Salar, Tebinquinche & Coyo
Lagoons of Ojos del Salar, Tebinquinche & Coyo
Chile

Fernando is the best tour guide. He is amazing, funny, energetic, and most helpful

Quality of Experience
Guides, Drivers and Staff
Transport
Excursion to Valle de la Luna (Moon Valley)
Excursion to Valle de la Luna (Moon Valley)
San Pedro de Atacama

Fernando the tour guide made it most interesting. He showed us all the interesting features of Moon Valley, and he was very patient with us on the steep and rough trails.

Quality of Experience
Guides, Drivers and Staff
Transport
Chiloé - Ancud - Castro - Dalcahue
Chiloé - Ancud - Castro - Dalcahue
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Glacier Navigation Balmaceda & Serrano
Glacier Navigation Balmaceda & Serrano
Puerto Natales
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Torres del Paine National Park (ex. Puerto Natales)
Full Day Torres del Paine National Park (ex. Puerto Natales)
Puerto Natales
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Atacama Salt Flats, High Plateau Lagoons & Toconao
Atacama Salt Flats, High Plateau Lagoons & Toconao
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
Osorno Volcano & Petrohué Falls
Osorno Volcano & Petrohué Falls
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: J K
J
J K
Local specialist in Peru | Replied on Feb 02, 2023

Hi Bakulesh,
Thanks for your review and I am glad you both had a wonderful time and are considering your next vacation with us. You mentioned the Torres del Paine guide not being conversant in English as much as Spanish. I will look into that as it has not happened before and we wish to correct that for future travellers. I am glad all of the rest of the trip was above your expectations. I am glad we have built a trusted relationship for the future.
Kind Regards,
Jason.

The trip was wonderful. Oaxaca was a place we...
Mexico | Jan 15 - Jan 25, 2023

Carol
Carol G.
East Naples, FL | Reviewed on Jan 31, 2023
The trip was wonderful. Oaxaca was a place we’ve been trying to visit for several years. The tour was well laid had very few hiccups. The hotels were great, the guides were very informative, and the food was outstanding. There was lots of diversity of tours, so it covered all the bases. The company did a good job with follow up and being flexible on starting times, etc.. A few minor things that could be improved. Number one -we did not have a return flight to Oaxaca from Huatulco so we... Read more

The trip was wonderful. Oaxaca was a place we’ve been trying to visit for several years. The tour was well laid had very few hiccups. The hotels were great, the guides were very informative, and the food was outstanding. There was lots of diversity of tours, so it covered all the bases. The company did a good job with follow up and being flexible on starting times, etc..

A few minor things that could be improved. Number one -we did not have a return flight to Oaxaca from Huatulco so we had to book that separately and we were surprise the tour company did not pick up on this. Fortunately, we discovered it a month before the trip and were able to get the tickets . Our guide Margaux was our favorite, but Alejandro and Perfecto were also great guides and we feel like we really saw the various aspects of Oaxaca, and Huatulco.
I would suggest they eliminate small group tours as those days did not go off as well as private guided trips, and we would’ve preferred to continue with a private guide. One day we were stuck with a guide and a group they did not speak English and that was very disappointing, but they reimbursed us for this tour. In hindsight with 10 days of touring, it would’ve been better to just stick with private guides or at least allow that option. Overall , I thought the company did a good job and was very responsive to text. I would definitely recommend them to get a in-depth feel for the region. Thanks for making our anniversary special.

Hotel Reviews
Los Pilares
Oaxaca

We love the location, though it was a bit of a walk to the central area. The staff were amazingly wonderful and friendly. The room was off the courtyard, but very dark. Also, we were below the kitchen, so the noise of furniture moving was very loud at night, but died down at around 10 o’clock. There were not many restaurants around except Le Bice Probre that served local cuisine but we walked to town a lot and found great restaurants. The pillows are way too big, so we use towels as our pillows. My only complaint besides the pillows was breakfast. It was delicious but service was supposed to begin at 7:30 yet that was merely a suggestion. We would get there at 7:30 but we couldn’t get coffee till 7:45 and therefore could not make a tour at 8 o’clock. Fortunately, we figured this out on day two and were able to pre-order our breakfast on a day. We had an 8 o’clock start. It does seem with such a beautiful, quaint hotel as this that they could have a coffee station or place you could get coffee prior to 7:30 do in the morning. Other than that we love this place.

Authenticity & Character
Location
Neighborhood
Staff
Cleanliness & Comfort
Quinta Bella
Oaxaca

It’s great that such a small hotel has six restaurants to choose from and all of them are good. We generally are not resort people, but this hotel was very nice and comfortable. The grocery store .4 miles away was a wonderful bonus because the wine at the hotel wasn’t that great and was very pricey. Staff are friendly and it was an easy walk to town. We are not resort people so we took day tours and enjoyed the birding and hiking. The water was cold as it was January so we did not do much swimming.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Gastronomic Indigenous Roots
Gastronomic Indigenous Roots
Oaxaca

A great way to start a trip and experience the different cuisines of the region. We were lucky the restaurant was not open the night we went, and we were the only guests because they treated us so well. It was nice to meet Chef and our server was excellent.

Quality of Experience
Food
Walk through Oaxaca's colourful streets
Walk through Oaxaca's colourful streets
Oaxaca

It was a great tour, and we learned a lot about the city and the various landmarks. My only suggestion would be to reverse this tour to do it in the afternoon, so that we could’ve visited a museum. Unfortunately, the museums are only open until three and our tour schedule did not allow us to visit any of them.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Mitla, the Tule Tree, a Mezcal Distillery & Teotitlán del Valle
Visit Mitla, the Tule Tree, a Mezcal Distillery & Teotitlán del Valle
Oaxaca

It was a perfectly planned day, and very well orchestrated. Each of the stops was great timing and full of information. It was nice to get out of the city and see some of the surrounding areas.

Quality of Experience
Guides, Drivers and Staff
Transport
Rural cooking workshop in Oaxaca
Rural cooking workshop in Oaxaca
Oaxaca

We’ve been to several cooking classes all around the world and this was so much fun. Dalia and her daughter Laura are excellent at explaining things despite a language barrier, and it was fun to go shopping before preparing the meal. We learned a lot and enjoyed the fruits of our labor. Most of all we enjoyed meeting Dalia and working with her.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore the history and crafts of Oaxaca through Monte Alban, Arrazola, Cuilapam and Coyotepec.
Explore the history and crafts of Oaxaca through Monte Alban, Arrazola, Cuilapam and Coyotepec.
Oaxaca

Our guide was long on explanation, but short on facts, so it made the tour of Monte Alban de tedious. Also, there was intense sun, and most people did not bring enough water, so it was a little bit uncomfortable to stand for hours, rather than sit in the shade, while he gave explanations. The rest of the days tour was very disjointed because we didn’t know we were having lunch and we had eaten snacks. In the workshops felt more geared toward shopping rather than details on the method of the art. In hindsight, I would’ve skipped the second half and just gone to town to shop.

Quality of Experience
Guides, Drivers and Staff
Transport
Ditch the mask! If people want to wear them that’s fine let them do what they want to do but don’t force everyone to wear a mask and then disregard those who do not put one on. I get that it might be a local regulation but it’s way over done
Walk through the enchanted forest of  Ixtepeji
Walk through the enchanted forest of Ixtepeji
Oaxaca

One of our favorite days because we were able to walk in the mountains that were so beautiful. We saw lots of birds and enjoyed the company of Margaux who is our guide. The lunch of trout was spectacular and the views and quiet of the area. We were just unexpected, but pleasantly surprised that this was such a fun day. The altitude did not seem to bother us as much as we thought it would so it was just a real treat.

Quality of Experience
Food
The trout and local cuisine
Guides, Drivers and Staff
Transport
Explore Wild Huatulco
Explore Wild Huatulco
Mexico

Another fabulous day of walking, birding, and boating to see the bays of the area. The water is too cold for us to swim, which is unfortunate, because it was glass, calm and clear but the boating was still fantastic. Perfecto was a great guide along with the boat captain. We got to see whales and so much nature.

Quality of Experience
Guides, Drivers and Staff
Transport
Get to know the Copalitilla waterfalls in Huatulco
Get to know the Copalitilla waterfalls in Huatulco
Santa María Huatulco

This trip was our least favorite. For one thing it was moved from 9 o’clock to 10:30 AM and we had hope that meant we would shorten the trip instead of extend the evening. Our driver spoke no English even though we were promised one and the rest the group – five – also did not speak English so we were unable to learn anything about the environment or local culture. We stopped at an organic shop and that had an English-speaking Guide which was wonderful. When we got to the waterfalls we had no idea how much time we had before lunch so we rushed through twice and our guy did not tell us that lunch would not be served until 4:15 PM. We left around 5:30pm and didn’t get back to the city until 6:40pm which made us miss our dinner reservation. Overall, it was a waste of a vacation day, but the falls were pretty. We would’ve enjoyed the more and we known we were going to have two hours to see them. When I reached out to complain to the Tours operator that ours was supposed to be an English at first, he was rather brash. However, he has, since agreed to reimburse us for this tour, and that is only fair as we lost a day of vacation

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Karen Quintero

Exceeding Expectations!!!
Costa Rica | Jan 11 - Jan 24, 2023

Susan & Bob
Susan & Bob M.
Roanoke, VA | Reviewed on Jan 31, 2023
Incredible trip with memories we will cherish!
Bryan and his team provided exceptional service from planning the trip to hands on 24/7 support or question through out our 2 weeks journey!
We loved our drivers/tour guides that made our activities beyond our expectations! We are planning other trips with Kimkim simply because of how they listen to our needs and experiences we desire. Plus they are with us on What’s App to support us throughout our trip! Thank you for making our 30th... Read more

Incredible trip with memories we will cherish!
Bryan and his team provided exceptional service from planning the trip to hands on 24/7 support or question through out our 2 weeks journey!

We loved our drivers/tour guides that made our activities beyond our expectations! We are planning other trips with Kimkim simply because of how they listen to our needs and experiences we desire. Plus they are with us on What’s App to support us throughout our trip!

Thank you for making our 30th Anniversary so very special!

Hotel Reviews
Hotel Arenal Kioro Suites & Spa
Fortuna

The people, food and hotel was exceptional!!!

Authenticity & Character
The people and food made the experience here.
Location
Staff
Love the staff!!!
Cleanliness & Comfort
Perfect
Hotel Cuna del Angel
Dominical
Authenticity & Character
The food was totally incredible and everything was gluten free - incredible chef!!!!!!!!
Location
Staff
Cleanliness & Comfort
Buena Vista Chic Hotel
Alajuela
Authenticity & Character
Location
Staff
Cleanliness & Comfort
They did not clean our room but they did upgrade us to a villa for our anniversary.
Ocotea Boutique Hotel
Santa Elena

The sunsets from the roof top bar were exceptional!

Authenticity & Character
The staff were the most accommodating! Modern and European character.
Location
Staff
Love the staff!
Cleanliness & Comfort
Perfect
Activity Reviews
Safari Float on the Peñas Blancas River
Safari Float on the Peñas Blancas River
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Cultural Experience
Cultural Experience
Arenal/La Fortuna

We only visited the organic farm — none of the cultural experiences beyond the farm was omitted. The children are not in school in January so something should have been substituted.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Guided Nature Walk in Danaus Eco-Center
Guided Nature Walk in Danaus Eco-Center
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Coffee & Chocolate Tour
Coffee & Chocolate Tour
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Day at Selvatura including Hanging Bridges and Fauna Exhibitions
Day at Selvatura including Hanging Bridges and Fauna Exhibitions
Costa Rica

I could not do this experience because I have an issue with heights. I thought I had noted this in advance but I assume I might not have. There were 8 bridges which I could not cross therefore I could not go.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit to the Monteverde Orchid Gardens
Visit to the Monteverde Orchid Gardens
Monteverde

Very knowledgeable guide at the center. Learned a great deal!

Quality of Experience
Guides, Drivers and Staff
Transport
Whale Watching & Wildlife Spotting Boat Trip in Marino Ballena National Park
Whale Watching & Wildlife Spotting Boat Trip in Marino Ballena National Park
Costa Rica

Ok, no whales. It was an ok experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Terraba Sierpe Mangrove & Wildlife Tour
Terraba Sierpe Mangrove & Wildlife Tour
Uvita

We traded this experience to go snorkeling for the day. The snorkeling was ok. The guide and boat support team were exceptional!

Quality of Experience
Guides, Drivers and Staff
Transport
Tour to Poas Volcano
Tour to Poas Volcano
Costa Rica

We purchased an 8hour full day tour from the hotel on top of the Poas Volcano Tour. Best tour of the entire trip and best guide/ driver also!!!!

Quality of Experience
Guides, Drivers and Staff
Loved our driver/ guide!!!!!!!!
Transport
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Jan 31, 2023

Hola Susan and Bob,

We’re so happy to hear from you!

Thanks so much for sharing your 30th anniversary with us. We will share your comments with all partners involved.

Please, let us know if you like to plan a second visit :)

Pura Vida!
Bryan

Thanks for a wonderful trip!
Morocco | Jan 16 - Jan 19, 2023

K
Karen T.
Baltimore, MD | Reviewed on Jan 31, 2023

I am so happy we used kimkim to plan our trip to Morocco -- and even happier that kimkim paired us with Megan. She was extremely responsive and wonderful to work with. All the excursions she booked for us were wonderful and the whole trip was seamless. Our guide and driver, both named Mohammed were excellent and we felt safe and well looked after in their company.

We would highly recommend kimkim --- and Megan and team to anyone!

Local specialist: Megan Lower

Exceeded all expectations!
Patagonia | Jan 15 - Jan 24, 2023

Stacy
Stacy W.
Hybla Valley, VA | Reviewed on Jan 31, 2023
We planned this trip for our honeymoon and it exceeded all of our expectations! From the beginning, Erin was super responsive and helpful to assist us in designing and tailoring our trip wishlist to include every hike and activity we asked for, affirming all the highlights we wanted to see and do. Even when an activity was cancelled due to reasons beyond their control she helped us move stuff around so we could still have a similar activity/experience included and it ended up being our... Read more

We planned this trip for our honeymoon and it exceeded all of our expectations! From the beginning, Erin was super responsive and helpful to assist us in designing and tailoring our trip wishlist to include every hike and activity we asked for, affirming all the highlights we wanted to see and do. Even when an activity was cancelled due to reasons beyond their control she helped us move stuff around so we could still have a similar activity/experience included and it ended up being our favorite excursion (mini trekking on Perito Moreno)! Every guide we had was super nice and helpful and all activities were organized very well. When we met with the Dittmar associate (Nara) upon arrival we were very impressed, everything was laid out for us (vouchers, etc.) and we felt very prepared for our itinerary; and then mostly everything went as outlined and so smoothly which definitely decreased our travel/logistics stress. It was also helpful to be able to contact her while we were there. All the hotels were super nice as well, even ones that apparently were second choices were just lovely! Patagonia is a large area and we realized it would be really overwhelming to plan on our own but they did a great job honing in on our interests and creating truly the trip of a lifetime for us. Aside from staying in Patagonia longer we wouldn’t have changed a thing!

Hotel Reviews
NOI Indigo Patagonia
Puerto Natales

Clean, front desk very helpful, nice views.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Lago Grey
Torres del Paine

We got a superior room and let me tell you, the view was incredible!! The bar and restaurant also had amazing views. Front desk was super helpful as well. Loved this hotel

Authenticity & Character
Location
Staff
Cleanliness & Comfort
While we were there they had record heat which I realize is abnormal but the sun had been beaming in our room all day and it was super hot with no AC; no way to prop the window open.
Camping Central
Torres de Paine, Chile

We always camp with our own gear but didn’t have a choice for our trip; was pleasantly surprised at the quality and cleanliness of the tent and sleeping bags. Cafe food was also really good!

Authenticity & Character
Location
The views
Staff
Cleanliness & Comfort
Kau Yatun Hotel & Estancia
El Calafate

This place was such a gem! Beautiful setting, nice clean large rooms, lovely restaurant as well.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Chalten Suites Hotel
El Chalten

We loved this place! really loved and took advantage of the jetted bath especially after long hikes. Bed/pillows were so comfy! Views of the mountains a plus. Staff friendly and helpful, when we ate at the restaurant they had told them it was our honeymoon and they sent us dessert, so thoughtful and sweet.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Minitrekking Ice Hike on Perito Moreno Glacier
Minitrekking Ice Hike on Perito Moreno Glacier
El Calafate

Our favorite activity! The guides were awesome and it was just so cool, not every day you get to literally climb a glacier. One of the most awesome things we’ve done in our life!

Quality of Experience
Guides, Drivers and Staff
Transport
Visit the Upsala Glacier & Estancia Cristina [Horseback Riding Program]
Visit the Upsala Glacier & Estancia Cristina [Horseback Riding Program]
Patagonia

In general we felt overwhelmed by this experience. Between the amazing views, lunch on a glacier lake in the middle of a beautiful landscape and the excitement of river crossing on the horse we couldn’t have been more pleased with everything. The guide was exceptional and so knowledgeable of the area and rich history, not to mention a great cook!

Quality of Experience
Even though it was our first time horse back riding the guide explained everything and it was easy. Such amazing views and the river crossing were so much fun.
Food
Guide made the lunch from scratch. It was delicious and exceeded expectations.
Guides, Drivers and Staff
Transport
Torres del Paine Full Day Private Tour
Torres del Paine Full Day Private Tour
Patagonia

This experience exceeded expectations. Our guide was so knowledgeable on the area and asked us for our inputs on things we wanted to see in order to tailor things. We saw tons of wild life, and breathtaking landscapes.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Grey Glacier Boat Tour
Grey Glacier Boat Tour
Patagonia

Such a cool experience to be that close to a glacier and amongst the icebergs floating in the water. The crew was exceptional of providing all sorts of information. The hauling in of a iceberg to make cocktails with the ice was so neat!

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Hike to Laguna de los Tres
Guided Hike to Laguna de los Tres
El Chaltén

This was such an amazing hike. The hike offered nonstop views and thanks to our guide we stopped at all the best viewing spots along the way. The guide was also extremely prepared and knowledgeable about the geological history, wildlife floral/fauna. The guide was happy to capture all the moments for us on camera too! This is a long hike so be prepared.

Quality of Experience
Guides, Drivers and Staff
Transport
Kayak Lago del Desierto
Kayak Lago del Desierto
El Chaltén
Quality of Experience
Guides, Drivers and Staff
Transport
Trip Briefing at Dittmar Adventures
Trip Briefing at Dittmar Adventures
Puerto Natales

Everything was clear! Felt very prepared with our trip outlined and all docs organized for us.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Hike to Laguna Torre
Guided Hike to Laguna Torre
Patagonia

With our hiking abilities we really didn’t need a guide for this hike but the guide was super nice and helpful explaining the geography and pointing out animals etc, which was a really great addition to the hike.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales, Chile | Replied on Feb 16, 2023

Stacy, your photos are incredible!!! Thank you for sharing! I particularly love the one of the sunset skyline of the Fitz Roy mountain range, what a gem.

Planning this trip with you was great, the two of you provided the perfect amount of details mixed with the perfect amount of trust to make this honeymoon a success. Thank you for being flexible in light of unavoidable changes and really for trusting us to make this experience happen for you.

Wishing you two a lifetime of happiness and hopefully more trips like this together :)

Andrea is amazing, professional and knowledgeable and the best agent I ever worked with
Colombia | Dec 30 - Jan 26, 2023

Mona
Mona Y.
France | Reviewed on Jan 30, 2023
Andrea organized my trip. She is the most wonderful and responsive agent I ever dealt with. She is a knowledgeable and personable travel advisor. I have traveled the world and plan so many more trips and will always think of kimkim as priority.
Andrea is very friendly and easy to work with and very professional and always gave me good advice and recommendation.
This trip was incredible, from day one my tour guides were amazing .. caring and very knowledgeable.. the actual trip was...
Read more

Andrea organized my trip. She is the most wonderful and responsive agent I ever dealt with. She is a knowledgeable and personable travel advisor. I have traveled the world and plan so many more trips and will always think of kimkim as priority.
Andrea is very friendly and easy to work with and very professional and always gave me good advice and recommendation.
This trip was incredible, from day one my tour guides were amazing .. caring and very knowledgeable.. the actual trip was also incredible.. thanks everyone who made possible this unforgettable experience!
I am a solo traveler and the attention and support I had was impeccable. I thank Andrea for making this happen. Thank you Very much dear Andrea.

Hotel Reviews
Hotel El Tambo

Just spent one night, quite comfortable and central

Authenticity & Character
Location
In the center of town
Staff
Cleanliness & Comfort
Maloka Napü
Puerto Narino

A hostel for the Amazons quite comfortable and very centrally located

Authenticity & Character
Location
Staff
Wonderful staff, owner, wife and cook
Cleanliness & Comfort
Activity Reviews
The Salt Cathedral & Zipaquirá
The Salt Cathedral & Zipaquirá
Colombia

Nataly was my guide, I enjoyed the visit tremendously. Christian, the driver, was also wonderful

Quality of Experience
Food
Good food which I enjoyed a lot
Guides, Drivers and Staff
Special thanks to my guide Nata and Christian, the driver
Transport
Excellent driver and transport facilities. Personsl
Transfer from The Salt Cathedral to Villa de Leyva ->  Stop in Raquirá
Transfer from The Salt Cathedral to Villa de Leyva -> Stop in Raquirá
Colombia

Comfortable ride, unfortunately it was raining heavily in Raquira so we toured it in the car

Quality of Experience
Beautiful and colorful town regret could not walk in it because of the heavy rain
Guides, Drivers and Staff
Outstanding Nata (guide) and Christian (driver)
Transport
Very comfortable
Hike from Barichara to Guane
Hike from Barichara to Guane
Colombia

Lovely visit, we did not walk but went by car, I was happy it was by car because I was tired and jet lagged, so the car was better. Beautiful village

Quality of Experience
Lovely
Food
Good food
Guides, Drivers and Staff
Wonderful Lilly, my guide and owner of the local tour agency. The most likeable, funny and smart guide.
Transport
I had Lilly as my personal driver and guide, most wonderful
Salento, Filandia, & the Valley of Wax Palms
Salento, Filandia, & the Valley of Wax Palms
Colombia

A most enjoyable tour, every location had its charm and beauty., really memorable. Juan a es an amazing guide and I learned a lot from him about the region.

Quality of Experience
Veryvenjoyable
Food
I enjoyed the fish tremendously
Guides, Drivers and Staff
Outstanding guide Juanca and very professional driver
Transport
Very comfortable
Coffee Farm Experience
Coffee Farm Experience
Colombia

Very interesting experience, I learned a lot about coffee production. The owners of the plantation gave us a presentation and I had a handsome experience.

Quality of Experience
Food
Home cooking at the plantation was delicious
Guides, Drivers and Staff
Outstanding
Transport
Very good driver and comfy car
Street Food Tour
Street Food Tour
Cartagena

Wonderful foodie tour, I tried delicious street food

Quality of Experience
Variety of foid
Guides, Drivers and Staff
Javier was wonderful helpful and very knowledgeable
Transport
Discover the Magical City of Cartagena & Getsemaní
Discover the Magical City of Cartagena & Getsemaní
Cartagena

I loved Cartagena and Gestemani, both have wonderful vibes, artsy, musical and lively and enjoyed the food there as well

Quality of Experience
Colorful and lively
Guides, Drivers and Staff
Transport
Palenque: The first “free town” for Africans in the Americas
Palenque: The first “free town” for Africans in the Americas
Cartagena

I was not familiar with Palenque before, I learned a lot from the local guide from the barrio

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Taironaka & River Tubing at Don Diego River
Taironaka & River Tubing at Don Diego River
Colombia

Wonderful experience with Yubelis, my guide. We also had another local guide who explained to us about the Tairons tribes. We visited an indigenous tribe and learned a lot about them. I did not do the tubing part because I had a backache, instead we did the boat ride which was quite enjoyable

Quality of Experience
Food
Had a picnic on the beach which was quite nice
Guides, Drivers and Staff
Yubelis my guide was great, as well as the local guide in the visit to the Tayrona tribes
Transport
Minca: Explore a paradise in the mountains
Minca: Explore a paradise in the mountains
Colombia

We went on an enjoyable hike to the waterfalls and the cocoa experience was informative

Quality of Experience
Food
We ate in a restaurant in Minca and enjoyed the food
Guides, Drivers and Staff
Yubelis the guide was wonderful, helpful and knowledeable
Transport
Rough ride but very good driver
Discover and learn about Leticia
Discover and learn about Leticia
Colombia

Nice town, the gateway to the amazons, fascinating that you are at a spot where you can be in Brazil, Colombia and Peru.

Quality of Experience
Food
Food was ok
Guides, Drivers and Staff
Jimmy my guide a very sweet man, extremely helpful and attentive
Transport
Used taxis in Leticia and public boat transfers, quite organized
Leticia - Puerto Nariño - Fundación Natutama
Leticia - Puerto Nariño - Fundación Natutama
Colombia

Puerto Nariño is a very beautiful town I was very impressed by its cleanliness. No cars nor motorbikes circulate, all on foot. It is colorful green and beautiful and residents are very friendly

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Andrea Morita
Andrea
Andrea Morita
Local specialist in Bogota | Replied on Jan 30, 2023

Mi Querida Mona de mi Corazón,

You cannot imagine how important your visit was for all of us. Thank you so much for inspiring us so much with your love, care, and thoughts. We have been so touched by your visit that it reminds us every time of the beauty of our job.

Thank you so much for your beautiful words; they mean the world to me and all of the team. All the tour guides and drivers send you a lot of love and hugs, and we cannot wait to see you again.

Please take care of yourself! We hope to see you again soon.

All the love from Colombia to you,

Andrea

I hope that on my next trip (wherever in the ...
Cambodia | Jan 17 - Jan 29, 2023

Scott
Scott B.
Singapore | Reviewed on Jan 30, 2023
I hope that on my next trip (wherever in the world that might be), I have another guide like Chu and his team at Absolute Tours in Siem Reap. He was energetic (most sprightly!) and fun and absolutely made the city and Cambodia come alive for us while taking us on rarely traveled back-roads and single-track mountain bike trails. We were amazed by his knowledge and his passion for sharing and teaching. While many guides seem to tick the box, Chu was ready to take us beyond the well-worn tourist... Read more

I hope that on my next trip (wherever in the world that might be), I have another guide like Chu and his team at Absolute Tours in Siem Reap. He was energetic (most sprightly!) and fun and absolutely made the city and Cambodia come alive for us while taking us on rarely traveled back-roads and single-track mountain bike trails. We were amazed by his knowledge and his passion for sharing and teaching. While many guides seem to tick the box, Chu was ready to take us beyond the well-worn tourist trails Instagram spots and to show us the rarely visited temples and vistas. For these kinds of experiences, we were deeply grateful. Touring Southeast Asian countries during the lunar holidays can certainly provided some challenges, but none so great that I couldn't recommend going at this time of year. So while there were some hiccups with communication along the way, our two week trip ultimately will be remembered for the stunning views and the amazing experiences and the lovely people we met in these two very unique countries.

Hotel Reviews
Hidden Charm Ninh Binh
Ninh Thang, Hoa Lu, Ninh Binh

This is a nice place to stay for a night, but it really leaves you feeling uninspired and isn't remarkable for either very good or very bad reason. While clean and safe, Hidden Charm ultimately lacks any real character. By trying not to offend, it's decor and atmosphere feel very sterile and impersonal. On the contrary the staff were all wonderful and incredibly accommodating even going to far as to provide us another room at a discounted rate. The breakfast was varied and had something for everyone. The walk into town was short and easy and also felt safe. Hidden Charm had neither extreme highs nor extreme lows, and sometimes that exactly what you want in a travel hotel.

Authenticity & Character
If you want to remember everything about your trip to Ninh Binh, this isn't the hotel for you. We had difficulty recalling what it exactly looked like, which could be good thing ultimately as the hotel should not be the highlight of the trip.
Location
Easy and safe walk in to town.
Staff
Like all the hotels we stayed at in Vietnam, the service was five-star. Very grateful to the front desk for not only accommodating us with another room, but also not taking advantage of our request.
Cleanliness & Comfort
The grout and tiles in the bathrooms could be cleaned or reapplied, but otherwise this was a clean and modern hotel.
Hôtel Perle d’Orient Cat Ba

Parts of this hotel reminded me of an Agatha Christie novel. The Hotel Perle is a gorgeous hotel at the end of a long road from town with stunning views, a hidden path to another beach, and a lobby and bar right out of the 1920's. The food was amazing, the atmosphere was inviting and warm, and the amenities like the spa and gym are top-notch. The two private beaches are just that, private. They are clean and sunlit and perfect for all types of travelers. Wish we could have stayed longer. We will certainly be back. Highest recommendation.

Authenticity & Character
This places oozes with charm and prestige.
Location
It's a half mile walk to town on a very safe and picturesque road. However some guests might not feel comfortable walking that far at night. We had no problems at all and actually enjoyed the stroll on both nights we were there.
Staff
The front desk staff was friendly and inviting and made us feel right at home. The hotel was short staffed because of the Lunar New Year, but we never knew it because the service was seamless.
Cleanliness & Comfort
The rooms felt new and are immaculately maintained.
Era Cruises
Hai Ba Trung Dist., Hanoi

While the boat staff was friendly and welcoming, the cruise itself lacked any real personality or excitement. Guests are left mostly to take in the views of the stunning bay (although floating debris and trash is a real detraction). The activities offered feel half hearted and mostly done so the boat can say the offered them. There is a real lack of earnestness in this. The fishing for squid is a great example. It was not squid season, nor were we in a spot where you'd normally catch squid, but they gave us the poles and told us to try anyway. While this type of cruise might appeal to some, it wasn't for us and so I can't recommend it.

Authenticity & Character
It felt like the boat was going through the motions of another cruise. It felt very uninspired.
Location
The views are commanding and unique to this part of the world. Unfortunately the presence of debris and garbage in the water is such that it can't be ignored.
Staff
Mr. Lee brought tons of energy and was very friendly and likable. He carried the cruise by himself.
Cleanliness & Comfort
Clean, but older and well-used interiors. You don't go on a cruise to watch television, but I found it interesting that none of the movies played all the way through. I have no idea if there were or not, but it wouldn't surprise me if they were pirated (no pun intended).
La Siesta Hoi An Resort & Spa
Quảng Nam

A serene and luxurious place to stay. The staff was amazing, the rooms were immaculate, and the food was delicious. Would love to stay here again.

Authenticity & Character
This isn't a hotel, it's a resort, and it's a very good one at that.
Location
A bit far from the main area of town, but that's also what gives it its peace and quiet. Not a far walk, but far enough if the sun is out.
Staff
The staff were amazing. They allowed us an early check-in and a late check-out. The front desk learned our names and greeted us warmly every time we were in the lobby.
Cleanliness & Comfort
Our rooms were spotless and plush. The wifi was strong and fast and the hot water lasted even after the longest of showers after epic bike rides in the cold rain. I can't say enough good about how comfortable this place was to stay.
Hotel Somadevi Angkor Resort & Spa

After having such incredible experiences at our other hotels on this trip, this was a major let down. The rooms and beds were old and well worn. My room on the fourth floor had an ant infestation that I was only aware of after having a cup of tea in my room. The doors didn't latch properly and needed slamming which created it's own kind of disturbance as well. The location is central and walking to some parts of town is easy, but rides are required for any place really worth going. The staff was friendly but distant. Kind, but not really caring. The breakfast was also far weaker than any other place we stayed. Cold food that was supposed to be hot, dry tasteless breads and weak tea and coffee (you could buy a stronger brewed cup) made this feel more like a motel than a hotel. The pool was nice, but it wasn't anything special. While we felt both safe here and could endure the minor physical problems and blemishes this is not a hotel (and definitely not a resort) that I can recommend or would travel to again.

Authenticity & Character
I don't think the hotel was really trying to be authentic unless heavily worn and dated is an authentic look. Lots of stains on floors and walls, mismatched paint, loose woodwork, and basic furniture in the bedrooms told the story of a hotel where no one really cared about maintenance or appearance.
Location
The location was probably the best part about this place. Easy to bike from here around the city and to the temples. Easy walk to restaurants and Pub Street. I'm not entirely sure it was 100% safe to walk from there late at night, but it was only about 800m.
Staff
The mainly kept to themselves behind the desk in the lobby. No doormen, bellhops, or concierge offering assistance of any kind.
Cleanliness & Comfort
I think the hotel covers the basics like changing sheets and towels, but there was little evidence of much else. Years of dirt and grime build up certainly point to the contrary.
La Siesta Hoi An Resort & Spa
Quảng Nam

You cannot beat this location! However, in being walking distance to nearly everything, you also end up with lots of noise. Some of this is city noise and some of it is from the hotel, but regardless, if you're a very light sleeper, there might be a better option. The breakfast was superb and the wifi was strong through out the property. There was a small gym, but it was dated. What really sets this place apart though is it's location. While not affiliated with the hotel, the Blue Butterfly restaurant across the street was also delicious and offered generous servings.

Authenticity & Character
La Siesta provides a very western feel without the chain atmosphere. The lobby and restaurant were warm and welcoming, but parts of the building felt dated but not quite historic.
Location
Located on a safe and quieter street, you cannot find a hotel better situated than this. A ten minute walk from the front door got you just about everywhere in the old city. We also felt very safe walking around from the hotel at night.
Staff
The front desk went above and beyond in helping us with maps, recommendations, and reservations. The changed money for us and even mailed postcards for me. Top-tier service.
Cleanliness & Comfort
The rooms were clean, but decorations and styling were dated. The mattresses in our rooms were firm, but had evidence of use in the middle. There were usb outlets beside the beds which was nice. The real difference between La Siesta and a five-star hotel is the noise. Doors opening and closing, people talking in the hallways passing by your room made me wonder if I had left the door ajar. City noise from outside the window isn't something the hotel can control, but the car horns and music from passing traffic was also noticeable while trying to fall asleep.
Activity Reviews
Ninh Binh - Trang An - Hoa Lu - Tam Coc
Ninh Binh - Trang An - Hoa Lu - Tam Coc
Ninh Binh

After cycling for a couple hours, we stopped for a late lunch at a tourist dive. It was fine. Nothing special. It might have been authentic, but it was mass produce for tour buses. We walked around town on our own and found a great little hostel by the river which had bonfires set up and bar. That was the coziest part of our stay here. The next day we took a 45 minute boat ride first thing which was peaceful and uncrowded. It was nice until the boat operator stopped us in the middle of the river and tried to sell us the goods in her bag. We floated there for five minutes and kindly and politely said "no thank you" until she gave up and started rowing again. It was a major turnoff and we felt pressured to buy since her rowing was the only way for us to get to dry land. The ride through the cave and the peacefulness of the morning wasn't ruined, but it did spoil the moment prematurely.

Quality of Experience
Food
There has to be more options than the two places we ate. The first stop for lunch was strictly a tourist stop. The second spot for lunch on day three was an old bus stop. Neither seemed like a place they took the idea of food very seriously.
Guides, Drivers and Staff
Fouck was our guide and he was personable and friendly. I could tell he really wanted to help us enjoy ourselves, but both he and our driver were smoking a lot and for two athletes, that's hard for us to want to be around. Also with the Lunar New Year on the horizon, I could tell they both wanted to get home, so we finished our riding day four hours early which I think they appreciated, but still left us feeling underwhelmed. I think asking clients if they mind smoking is a great first step rather than assuming they don't. Getting into the van after a ride and having our bags and clothes smell like smoke definitely was off-putting.
Transport
The van was spacious and comfortable and our driver was safe and courteous. The bikes were too small for our size (1.88m and 1.9m) and they had several mechanical problems along the way. We were able to compensate, but it wasn't a fun of an experience as I thought it might otherwise be because of the small and unreliable nature of the bikes.
Cat Ba National Park Trekking
Cat Ba National Park Trekking
Vietnam

This was a fantastic hike in a beautiful part of the island. Not too easy and not too difficult. A good stop along the tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Cat Ba free day
Cat Ba free day
Cát Bà

I wish we had more time here. What a fantastic little town with stunning beaches. We sat and read and wrote and went for run. The LNY celebrations were loud and festive. We will definitely be back next year.

Quality of Experience
Guides, Drivers and Staff
Transport
Start exploring Lan Ha Bay  (Era Cruise)
Start exploring Lan Ha Bay (Era Cruise)
Ha Long Bay

Our driver from the hotel to the pier left us on the dock with no instructions. Two hours passed before a boat came to pick us up. We asked several other boat skippers if they were our ride and they made calls to the Era on our behalf. Finally I called Alex who was able to get in touch with the boat. Mr. Lee called me and said 20 minutes. 30 minutes later he called again and said 20 minutes. We were very lucky the day was overcast and hot and sunny or raining as there was no shelter on the pier.

Quality of Experience
It was relaxing and peaceful. They should focus on that strength and not try to offer activities only to offer them. If you're going to give guests a chance to fish, they should actually be fishing, not just waving a pole in the water hoping to hook something other than trash.
Food
Guides, Drivers and Staff
Mr. Lee was doing the best he could and I appreciate his sincere and straightforward nature. He brought as much energy as he could, it didn't go unnoticed.
Transport
Being left waiting on the pier is not a great start. If the boat is to pick us up at 11:30, and we leave our hotel and are on time, there shouldn't be a two hour delay in getting picked up. I felt bad for the other guests too as lunch wasn't served until we had arrived.
Dark & Bright Cave - Halong Bay - Hanoi (Era)
Dark & Bright Cave - Halong Bay - Hanoi (Era)
Ha Long Bay

It was nice to get off the large boat and into a smaller one to explore the coastline more closely. The sun was coming up and we saw moneys in the trees and birds starting to stir. It was a peaceful time and nice excursion.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hoi An cycling in the countryside village - boat trip on the Thu Bon River, interaction with the locals
Hoi An cycling in the countryside village - boat trip on the Thu Bon River, interaction with the locals
Hoi An

Exploring the old town and riding up the coast was a nice change to the tourist areas we had been seeing. Stopping by the inlaid wood artisans was nice although they pressured us to buy their art, we politely declined. The boat ride would have been nicer but the weather didn't cooperate which wasn't anyone's fault, just bad luck. However the highlight of this day was definitely the cooking class with Hu. The family owned restaurant was exactly the type of experience we were looking for. Hu was funny and quick and a great teacher. I would definitely recommend going to see him and his family if you want something of a more authentic interaction where no one tries to sell you tourist bobbles.

Quality of Experience
Guides, Drivers and Staff
Transport
Cycling Hoi An to Marble Mountain
Cycling Hoi An to Marble Mountain
Hoi An

Good roads and an easy bike ride as long as the weather cooperates. Decent views from the top and lots of caves and history to learn about while visiting.

Quality of Experience
Guides, Drivers and Staff
Transport
Hoi An Half-Day  Sightseeing
Hoi An Half-Day Sightseeing
Hoi An

Walking around the old town is great for people watching and picking up more authentic souvenirs from local artists. There are a fair share of stalls and eateries and places to get cold drinks while looking at the different historic architectural styles. We enjoyed getting off the bikes and doing the walking tour.

Quality of Experience
Guides, Drivers and Staff
Our local guide Qulk was very good. He was safe on the roads while cycling and very knowledgeable about the area and sights he took us to.
Transport
Cycling to visit Angkor Wat and Banteay Kdey
Cycling to visit Angkor Wat and Banteay Kdey
Siem Reap

Chu was a fantastic guide and gave us exactly the experience we were looking for. He was quick and agile and kept the tour from getting bogged down behind lines of tourists. He knew the shortcuts and bike trails which took us off the main roads and to the lesser known temples and ruins. His knowledge was excellent and his energy was contagious which helps when you leave the hotel at 5AM for the sunrise at Angkor Wat. Chu was by far the strongest cyclist and more fit than our other guides which allowed us to see and do more than a traditional van or bus tour.

Quality of Experience
A long day from sunrise to sunset, but it was outstanding from start to finish.
Food
The restaurant we stopped at for lunch provided generous serving sizes of delicious food. Contrary to the experiences we had in Vietnam, we felt like the food portions were made for us, not for the masses. I'd eat here again.
Guides, Drivers and Staff
Next time we go to Angkor Wat, we will be calling Chu. He was fantastic.
Transport
Bikes are absolutely the best way to see these sights.
Siem Reap by night for adventure tour
Siem Reap by night for adventure tour
Siem Reap

A chance to try street food! My travel partner ate a fried tarantula and kind of enjoyed it! It was great to get away from the tourist lines and experience the city that the locals know.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
On bikes is the only way to go.
Cycling to Banteay Srei  - Kbal Spean - Landmine Museum of Mr. Akira
Cycling to Banteay Srei - Kbal Spean - Landmine Museum of Mr. Akira
Siem Reap

The Landmine Museum is a MUST DO! To understand history, you must look at the parts that aren't as easy to digest and the museum does just that. Mr. Akira is a fantastic storyteller and we spent close to an hour with him learning about his life and mission.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Ha Dinh
Ha
Ha Dinh
Local specialist in Hanoi | Replied on Feb 06, 2023

Dear Scott,

Thanks so much for your review! We’re really glad to know that you enjoyed your holiday in Vietnam and Cambodia. Thanks for your kind words about Chu and our Absolure Teams in Cambodia, he is very happy to know that you enjoyed your trip and sends his warm regards. Your honest feedback is highly appreciated, as it enables us to further develop our services. Thanks again for the review and for being such a great customer.

Best regards,
Ha

Norwegian adventure
Norway | Jan 24 - Jan 29, 2023

Laura
Laura W.
Chattanooga, TN | Reviewed on Jan 30, 2023
Amazing trip! We loved everything about Norway and couldn’t have asked for a better experience. My husband and I have traveled extensively and used several travel companies, our experience with Kim Kim far exceeded anything we’ve had before. Trish, our guide, put together the perfect itinerary. When we had a few glitches she was on top of it! And very accessible when we needed her! We have already started to plan our next adventure! Read more

Amazing trip! We loved everything about Norway and couldn’t have asked for a better experience. My husband and I have traveled extensively and used several travel companies, our experience with Kim Kim far exceeded anything we’ve had before. Trish, our guide, put together the perfect itinerary. When we had a few glitches she was on top of it! And very accessible when we needed her! We have already started to plan our next adventure!

Hotel Reviews
Scandic Ishavshotel
Tromsø

Stunning view from our room! Nice breakfast with good variety. Comfortable bed. Bus stop out front makes traveling to the airport convenient. Within walking distance to several museums and shops.

Authenticity & Character
Lobby congested at times, not enough seating
Location
Close to ferry, bus stop and shops
Staff
Cleanliness & Comfort
Room was spotless
Mefjord Brygge
Mefjordvær, Senjahopen

Nice on-site restaurant/bar. Staff incredibly helpful and friendly. When our dog sledding trip had a glitch they were on it and found us another tour. They also arranged drivers who were extremely safe which put us at ease considering the road conditions in the snow!

Authenticity & Character
Charming decor
Location
Close to ferry, off the beaten path
Staff
Friendly and helpful
Cleanliness & Comfort
Sommarøy Arctic Hotel
Sommarøy

Room was very nice, comfortable bed. Staff helpful and available. Restaurant very nice, lovely breakfast with lots of choices.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Northern Lights Park
Northern Lights Park
Sommarøy

Highlight of my husbands trip - he really enjoyed his time at the Northern lights park with the owner. Unfortunately the weather didn’t cooperate but that just means we will be back!

Quality of Experience
Havlar’s stories!
Guides, Drivers and Staff
All very safe drivers!
Transport
Dogsledding in Senja
Dogsledding in Senja
Senja

Wow! Wow! Wow!! Loved this tour!! Especially driving the dog sled! That was very unexpected.

Quality of Experience
A meme pry not to be forgotten
Guides, Drivers and Staff
Friendly, helpful
Transport
Aurora Dinner Cruise
Aurora Dinner Cruise
Tromsø

Beautiful boat, incredible meal, and gorgeous scenery!

Quality of Experience
Food
Guides, Drivers and Staff
Silent Whale Watching
Silent Whale Watching
Tromsø

If you haven’t done a whale watching trip before this is a very good one. The staff were extremely educated on Norway, the fjords and whales. On top of that we saw humpbacks and orcas!

Quality of Experience
Guides, Drivers and Staff
Northern Lights Safari
Northern Lights Safari
Senja

Our guide drove everywhere trying to find the lights - but the weather didn’t cooperate. We can’t control nature! But our guide gave 100% effort!

Guides, Drivers and Staff
Transport
Local specialist: Tricia Cantlon
Tricia
Tricia Cantlon
Local specialist in Oslo | Replied on Feb 02, 2023

Thanks again for everything, Laura! You guys were troopers, adjusting to weather and all of the elements of Norwegian nature. Can't wait for you to come back to see Svalbard :) !

First time Solo trip to North Vietnam
Vietnam | Jan 23 - Jan 26, 2023

Vinodan
Vinodan S.
Singapore | Reviewed on Jan 30, 2023
Had a wonderful time in Vietnam. All the places visited were spectacular and enjoyed it thoroughly. Trang was very helpful from the planning stage till my last day of my trip. She catered to all my requests and ensured that my trip was comfortable and had no hiccups. She went beyond to check up on me constantly and answered to my queries and doubts instantly during my trip. Very thankful to her for making my first solo trip a memorable one Read more

Had a wonderful time in Vietnam. All the places visited were spectacular and enjoyed it thoroughly. Trang was very helpful from the planning stage till my last day of my trip. She catered to all my requests and ensured that my trip was comfortable and had no hiccups. She went beyond to check up on me constantly and answered to my queries and doubts instantly during my trip. Very thankful to her for making my first solo trip a memorable one

Activity Reviews
Hanoi - Sapa by shuttle bus (6-7 hours) - Cat Cat Village
Sapa

Got to see the minority ethnicity and their culture.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sapa - Ham Rong Mountain - Fanxipan Peak
Sapa

The view at the top was amazing and the travel via the cable car to there was short and smooth and was beautiful

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Halong Bay - Hanoi
Halong Bay - Hanoi
Ha Long Bay

Beautiful landscape and scenery. Relaxing and a calm visit

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi - Ninh Binh Group tour full day
Ninh Binh

Learnt a lot about the Vietnam history and culture

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Trang NGUYEN
Trang
Trang NGUYEN
Local specialist in Hanoi, Vietnam | Replied on Jan 30, 2023

Hi Vinodan,

Thank you much for your review and I’m so glad to be your local journey planner to have this chance to host your trip. I hope to see you again on your next trip to Vietnam and South-East Asia

Wish you all the best in life!

Best regards
Trang

Memorable trip but wouldn't use KimKim or Espiritu Travel again
Spain | Dec 20 - Jan 5, 2023

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Suzy M.
Walnut Creek, CA | Reviewed on Jan 29, 2023
Planning and booking were just okay. I wouldn't use the service again. There were gaps between communication from Katerina which only became concerning as we were coming up on our travel date and hadn't received documentation. This was the most $ we had ever spent on a vacation and while I see the value of an app combined with some service from Katerina, I would have liked more hand holding. One of the main benefits I was hoping for and that was promoted was having someone local where we were... Read more

Planning and booking were just okay. I wouldn't use the service again. There were gaps between communication from Katerina which only became concerning as we were coming up on our travel date and hadn't received documentation. This was the most $ we had ever spent on a vacation and while I see the value of an app combined with some service from Katerina, I would have liked more hand holding. One of the main benefits I was hoping for and that was promoted was having someone local where we were traveling who knew the ins and outs of where we were going and could recommend great experiences. Virtually all experiences that were booked for us were available on Viator. On some occasions there would be a driver who would take us around or pick us up at a train station or airport while on others we were on our own. I couldn't quite understand the difference. We were traveling over the holidays and Katerina told us everything would be closed on Christmas and New Year's. I was a bit nervous but absolutely everything was open so I ended up booking activities for us at additional cost. Unsure what happened there, and is just an example where local information didn't pan out. On a couple of occasions I had to reach out to Katerina on the app but others at Espiritu Travel responded as apparently she was on vacation as the same time as us. They were very helpful. Katerina was also on vacation while we were planning the trip so that was the explanation for the delay in communication and why our travel documents were delayed. We were traveling for 3 weeks so would need laundry services. Katerina indicated the hotels would be able to provide but none of our hotels had laundry service. We were able to find laundromats. There were some other things like a flamenco tour that was a 15-minute cab ride shortly after a 3.5 car ride to arrive in Granada. We just didn't go, it was too much driving and a rest after arriving would have been better timing. I had requested 3-star hotels to keep the budget down but would have liked to have more input to the location of the rooms or option to upgrade. We also had two adult children w/ us, boy and girl, and needed twin beds. That wasn't available at (just) one of the hotels, they said it hadn't been requested by KimKim. In Seville there was only 1 tour planned (e-bikes, really fun), and then in Porto there was nothing planned at all so I spent more to book things. It was New Year's but again, everything was open. All that being said, it was a really memorable trip, some of our guides were fantastic, others just average which was fine. Bumps in travel are always expected but I wouldn't use KimKim or Espiritu Travel again and now that I'm more experienced I'd feel comfortable just planning the whole trip on my own. I read a lot of reviews before booking with KimKim and others seem to have had a great experience so not sure what to make of it.

Activity Reviews
Tapas Culinary Experience
Tapas Culinary Experience
Madrid

We had done another tapas tour in Barcelona and while there was zero history shared, the guide was a lot of fun. Here was the opposite, he talked too much, not allowing enough time for the group to interact. The food and drinks were really good, however, and a couple in our group were vegetarian which was handled really nicely, there were good options.

Train Madrid to Toledo, Guided Visit of Toledo, Train Toledo to Madrid
Train Madrid to Toledo, Guided Visit of Toledo, Train Toledo to Madrid
Madrid

Toledo was a highlight of our trip and our guide Natalia was wonderful. She was born and raised in Toledo and was very knowledgeable and generous with information, even sharing her phone number with us if we had a problem while we were traveling. The train ride to Toledo was fine and Natalia and a driver picked us up. We took a cab back to the station at the end of the day and met a really fun cab driver. We were curious about the 'new' Toledo and we asked him to take us through that part of town which he obliged. Just a really nice person and we had a lot of fun.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Visit of Granada Through Its Scents
Guided Visit of Granada Through Its Scents
Granada

This was a really unique idea but I think they just haven't figured out the execution yet. It's intended to be a tour of the 'smells' of the city. The guide takes you around and pulls out small papers for you and then sprays them with a scent he referenced in his talk. He was very passionate about the idea, and we even ran into him later at Alhambra and he was very friendly, offering to help with any questions. I had asked our tour planner about this one a couple times because I didn't think it was a good fit for us but she thought it was. I wish I had more strongly declined.

Quality of Experience
Guides, Drivers and Staff
Guided Visit:  Alhambra & Generalife Gardens
Guided Visit: Alhambra & Generalife Gardens
Granada

The guides really make all the difference and this was a first-class experience. We toured with a group through all of the beautiful grounds. This is a must when you're in Granada.

Quality of Experience
Guides, Drivers and Staff
Seville by E-Bike
Seville by E-Bike
Seville

Super fun. Be aware you don't actually cover much ground and you do need to drive through crowds. But really a lot of fun.

Quality of Experience
Guides, Drivers and Staff
Train Seville to Córdoba,  Guided Visit of Córdoba, Train Córdoba to Seville
Train Seville to Córdoba, Guided Visit of Córdoba, Train Córdoba to Seville
Seville
Local specialist: Karenina Steinbach
Karenina
Karenina Steinbach
Local specialist in Madrid, Spain | Replied on Feb 03, 2023
Hi Suzy, thank you for taking the time to send us your review, it is important to me. I was pleased to read that you had a memorable trip to Spain and Portugal, however I understand that you felt that I fell short in some areas. I would like to address those points if I may. You mentioned that there were gaps in communication. I have referred back to our conversation in KimKim and I am not clear as to your meaning with gap as I can see that when you wrote to me, I always answered you... Read more

Hi Suzy, thank you for taking the time to send us your review, it is important to me. I was pleased to read that you had a memorable trip to Spain and Portugal, however I understand that you felt that I fell short in some areas. I would like to address those points if I may.

You mentioned that there were gaps in communication. I have referred back to our conversation in KimKim and I am not clear as to your meaning with gap as I can see that when you wrote to me, I always answered you back. I don't work on weekends so if you are referring to a time gap it could have been over a weekend or if your message came in late in the afternoon after I had gone home for the day. I was not on any vacation (except for one Friday, the 25th of Nov) from the time you inquired in Sep until I had my vacation starting on the 19th of Dec. Also I sent your detailed travel documents on the 1st of Dec for your trip departing on the 20th which is within our standard timeframe of 2-3 weeks before departure.

It is true, I was on family Christmas vacation during the time you were in Spain and Portugal, however I can see in the chat conversation in the app that when you wrote to us, one of my colleagues always responded to you in a timely manner. Over the holiday period, in addition to myself, there were several other people on Christmas vacation so the Espíritu Travel team work together to handle the travelers that are in country rather than have one person assigned.

In your itinerary, I provided lots of additional information for each place that you planned to travel including ideas for during your free time, information specific for the Christmas holiday as well as restaurant recommendations. I know the in and outs of each of the destinations that you visited but I am based in one location, in Madrid. In most of the places you visited, you had private tours with local guides who are always more than happy to also provide additional information and recommendations if you directly ask them. If there was a specific experience that you had in mind while we were planning the trip or even after you booked or during your trip, I would have been more than happy to have included it.

In regard to the difference in transfers, meaning ones that were included and not, the ones that were included were listed in the pricing summary before you booked your trip. Generally, we don't include the transfers to/from the train station because for longer trips such as yours with several train connections, it would increase the price so in order to keep within a stated budget, I did not include the transfer to/from the train station. However, if you had wanted them, I certainly could have added them but it was never indicated to me that you wanted all the transfers included. Even if after you had booked your trip and received your travel documents, if you had wanted to add them, I could have added them.

I personally spent Christmas last year with my family in Granada and I know that nothing was open on Christmas Day. One of the owners of Espíritu Travel has spent 3 New Year's Days in Porto and she confirmed to me that nothing is open on New Years Day. When you write ¨everything was open¨, do you mean that you were able to book an activity? The local guides with whom we work are not our employees, they can tell us what days they want to work and what days they don't. None of our local guides for those two places would confirm tours on Christmas Day or New Years Day. We only work with local guides who we know not Viator so I would not have just booked some random guide or tour for you.

In regard to the additional cost for these activities, I have seen in our conversation during the planning that you were asking me to lower the price so including more activities and or transfers would have increased the price.

All the hotels in which you stayed except the one in Porto have laundry services, I personally called the hotels. However, when I spoke to the Porto Charming Hotel, they told me they could send a person from the hotel to a nearby laundry with the your clothes. In regard to the laundry service at other hotels; Petit Palace Puerta del Sol confirmed to me by email (I can send you the email if you like) and by phone; Palacio de Santa Ines states on their website that they have laundry service; and both the Parador de Ronda and Be a Poet Baixa Hotel states on their websites that they have laundry service. So I am not sure why you were not able to have had your laundry done if you asked at reception.

If you refer back to the trip plan in KimKim, you are able to see that originally I had you booked on the fast train to go from Madrid to Granada. However, train tickets can only be booked 2 months in advance so on the day the tickets became available and I went in to purchase your tickets, the one and only morning train was already sold out because the 23rd of the Dec would have an very busy day for travel for Spanairds heading home for the holidays. So I booked a private transfer departing at 8,30 from Madrid so arriving to Granada early afternoon so you would have time to rest and have lunch. The Flamenco show was at 9pm so if you felt it was going to be too much for one day, one of colleagues could have changed it to a Flamenco show in Seville for example. Travelers have different styles of travel so I would need to know if you considered it too much for one day other travelers might not have considered it too much. Also, the venue for Flamenco is located in the historic part of Granada so it was in walkable distance from your hotel, 15 minutes.

In regard to the location of your rooms at the hotel and/or upgrades. Hotels would not be able to confirm to us the location of your particular room before arrival but if you needed a specific location such as lower floor or near an elevator, I would have been happy to have requested this with the hotel. I know that they wouldn't guarantee it to me but at least I could have made the request for you. There is always an option to upgrade a hotel room but again, during the planning phase of the trip, you wanted to keep the costs down but if you had wanted one, I could have certainly booked an upgrade for you. I requested two beds at each hotel which was reconfirmed just before your arrival. It is my understanding that after checking to the hotel in Porto that they did give you a hotel room with two beds. So all your hotel rooms had two beds as requested.

In Porto, when I sent you the revised trip plan after you asked me to include Porto, you went through each activity and put a a ¨like¨ next to day 11, 12 and 13. So indicating to me that you were ok with no activities for those days. In addition, one of the days was the first of Jan which as mentioned before we were not able to confirm activities for that day. My apologies for not suggesting activities for the 30th and 31st of Dec and that you had to organize them yourself. I would have been more than happy to organize them even after you had received your travel documents but I was under the impression that you were ok with having free days based on your feedback during the planning. Each traveler is different, some people want lots of activities and other don't so I have to rely on feedback from the traveler in order to know ones preference.

Lastly, I wanted to comment about the guided tour in Granada. This is a new experience (you were looking for local experiences, you mentioned) developed by the guide you had and we have had nothing but five star reviews, I am happy to go through our reviews to send them to you so you are able to ssee. I have reviewed our conversation regarding your questions about this tour, I never said it was a good fit for you, I only explained the details of the tour for you to decide if you wanted to included it or not.

I was saddened to read your review of me and Espíritu Travel given that you indicated that it was a memorable trip. You are able to see a near perfect rating of five stars for the company and myself. I always have the best interest of the traveler and to provide the best service possible so that they have memorable trips. I am sorry that you felt that I did not provide it, it certainly was not my intention.

We had a wonderful time!
Morocco | Jan 13 - Jan 22, 2023

Priya
Priya V.
Farmington Hills, MI | Reviewed on Jan 29, 2023
We had a wonderful time! We enjoyed the various terrain, nature and experience food and culture from different parts of Morocco. Especial thanks to our driver Amine who is awesome and made the trip exceptional by going the extra mile every step of the way for the entire duration of our trip! He accommodated us when our bags did not make it to Rabat from Paris, made calls to the airline in French and Arabic and made the round trip back to Rabat from Fes just to pick them up! Throughout he... Read more

We had a wonderful time! We enjoyed the various terrain, nature and experience food and culture from different parts of Morocco.

Especial thanks to our driver Amine who is awesome and made the trip exceptional by going the extra mile every step of the way for the entire duration of our trip! He accommodated us when our bags did not make it to Rabat from Paris, made calls to the airline in French and Arabic and made the round trip back to Rabat from Fes just to pick them up! Throughout he was very courteous and helpful with tips on how to navigate the different cities of Morocco and the sites and history. He recommended stops for food and pictures which truly enhanced our whole experience.
The guides Mustafah and Hassan are very knowledgeable and made our tours very informative. Hiking with our Guide Idris in Ourika valley was an amazing experience.

It was wonderful to sleep in the desert at Camp Chebbi . The staff though very young made up for it in enthusiasm. Then only surprise was their attempt at European style food😂. Also the camp was cold in January and we could have used extra blankets or throws near the Firepit. Here too the guides for camel ride and buggy were great!

Thanks KimKim for an amazing trip and off the beaten path Morocco experience.

Hotel Reviews
Riad Fes - Relais & Châteaux
Fes

Great hotel and service

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Luxury Camp Chebbi
Merzouga
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Auberge Chez Pierre
Boumalne Dades
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Caravane
Ouarzazate
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Kaiss Marrakech
Marrakech

Thank you Najma for going out of your way to assist us with recommendations for local dining and entertainment.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Exploring the Imperial City and Medieval Medina of Fez
Exploring the Imperial City and Medieval Medina of Fez
Fes
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day Trip to Ourika Valley: Hike to a Waterfall
Day Trip to Ourika Valley: Hike to a Waterfall
Morocco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day Trip to Sefrou: The Garden City of Morocco
Day Trip to Sefrou: The Garden City of Morocco
Morocco

Thank you Mustafa for a greater guided tour snd authentic Berber experience

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hammam Visit: Traditional Body Scrub
Hammam Visit: Traditional Body Scrub
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Overnight in the Sahara Desert
Overnight in the Sahara Desert
Morocco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Yassine Echcherki
Yassine
Yassine Echcherki
Local specialist in Morocco | Replied on Dec 11, 2023
Dear Priya, We're thrilled to hear that you had a wonderful time and enjoyed the diverse terrain, nature, and cultural experiences throughout Morocco! Your appreciation for our driver, Amine, is heartening, and we're glad he went the extra mile to make your trip exceptional. It's commendable how he handled the luggage situation, showcasing his dedication and resourcefulness. We're pleased that our guides, Mustafah, Hassan, and Idris, contributed to your informative and enjoyable tours. The... Read more

Dear Priya, We're thrilled to hear that you had a wonderful time and enjoyed the diverse terrain, nature, and cultural experiences throughout Morocco! Your appreciation for our driver, Amine, is heartening, and we're glad he went the extra mile to make your trip exceptional. It's commendable how he handled the luggage situation, showcasing his dedication and resourcefulness.

We're pleased that our guides, Mustafah, Hassan, and Idris, contributed to your informative and enjoyable tours. The experience of sleeping in the desert at Camp Chebbi sounds magical, despite the chilly January weather. Your feedback on the European-style food attempt and the cold at the camp is duly noted, and we appreciate your understanding.

Thank you for choosing us for your Morocco experience. We're delighted to have been part of your memorable journey, and we hope to welcome you back for more adventures in the future! Please stay in touch, Yassine

Professional and easy to work with
Japan | Jan 22 - Jan 28, 2023

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Serena V.
Atlanta, GA | Reviewed on Jan 29, 2023

Thanks to Irish and Kristy our first family vacation to Japan was a success! They found us great hotels in Tokyo (Karaska Hotel Premier Tokyo Ginza) and Hakuba (Hakuba Highlands Hotel) and helped us navigate the JR Rail Pass process to get us around Tokyo and to/from Nagano. They also arranged for a driver to pick us up and drop us off at the airport - which was a bonus with the luggage.

Local specialist: Irish S.
Irish
Irish S.
Local specialist in Tokyo | Replied on Feb 27, 2023

Thank you Serena! We appreciate you taking your time to express those kind words. It's been a pleasure planning and working with you. Hope you will visit Japan again soon!

Egypt is amazing but it's worth understanding what you get
Egypt | Jan 8 - Jan 19, 2023

Tom
Tom F.
Minneapolis, MN | Reviewed on Jan 29, 2023
I think KimKim as a platform is quite good - we had good responsiveness from the local agency. Egypt is a truly amazing place and I think, overall, the trip was a good success. I would not really hesitate to recommend KimKim or Egypt Promotions (EP) to work with. There were, however, a few glitches and recommendations I can offer. EP does a nice job of having a lot of people interact with us in terms of transportation - we had a glitch on the initial meeting at the airport and needed... Read more

I think KimKim as a platform is quite good - we had good responsiveness from the local agency.

Egypt is a truly amazing place and I think, overall, the trip was a good success. I would not really hesitate to recommend KimKim or Egypt Promotions (EP) to work with.

There were, however, a few glitches and recommendations I can offer. EP does a nice job of having a lot of people interact with us in terms of transportation - we had a glitch on the initial meeting at the airport and needed to have data and phone working to communicate with them. In our trip from Luxor, the rep was totally unaware of us not having tickets (booked by EP) and was completely unprepared to do anything about it - that was a bit of a shit show. Otherwise, the trip managers were cordial and helpful.

The guides we had were quite good. We had a private trip and the guides let us adjust as needed. Shahenda in Cairo and Muhammad in Aswan/Luxor were very knowledgeable with good English and good energy. Sha in particular know just what pictures to take and was really delightful to work with.

We did a driving trip to Alexandria - not sure that was entirely worth the extra time. The driver was almost falling asleep at the wheel at some points which was, obviously, disconcerting. We could definitely spent more time at the library in Alexandria visiting the planetarium, seeing the movie and visiting the exhibits.

Definitely do the dhabiya - it's a nice way to break up the trip between being inundated with facts and incredible sites and just relaxing and chilling along the beautiful Nile river. It would behoove EP to offer upgrades - we definitely had a luxury experience (the hotels were simply amazing) but one of our party would have liked the opportunity to book the "suite" room on the dahabiya and paid a bit extra.

We'd also suggest to EP to offer more details and options for the difference locations and let the guide work with the travelers to plan the day out. It seemed several days were pretty much planned out and then ended fairly early.

Tipping is always a bit of a mystery and, while EP gave us guidance for drivers/guides, we were less clear on who and how much to tip the trip managers and various other people. The tipping guidelines seemed quite a bit higher than what we read on the internet but I did not think they were unreasonable (e.g. $25/couple/day for the guide).

Lastly, I'd be suspect of the"government stores" and other places the guides take you - I don't really know what "government store" means and at least in Luxor, we bypassed the "cheap merchandise on the street" to go to a "reputable store with high quality goods" and I think that ended up being inaccurate - I believe we got the exact same goods on the street for about 1/2 the price as in the store. We bought an Egyptian cotton red sweatshirt that pills so bad it's unwearable.

So it may sound like we were not happy with the trip but that is NOT accurate. We DEFINITELY think you need to use a guide company to do this trip unless you speak fluent Arabic. EP was quite good, on time, provided good vehicles and very good guides, so I really do not hesitate in recommending them.

Hotel Reviews
Four Seasons Hotel Cairo at First Residence
Giza

Really nice hotel but in a neighborhood where there's not a lot you can really do. The breakfast buffet is really nice but with ANY buffet, it gets really old really fast - no more than 2 days... Rooms were great, view was great but I'd take an Uber to go out to eat and skip the restaurants associated with the hotel.

Authenticity & Character
Location
Not a lot to do within walking distance
Staff
Cleanliness & Comfort
Great soap, large room, nice bed.
Steigenberger Cecil Alexandria hotel
Alexandria

Great location next to the water. The hotel was very nice, breakfast adequate, not great. Try to get to Delices pastry shot nearby - outstanding.

Authenticity & Character
Elevator was classic.
Location
Lots of things to see right in the neighborhood.
Staff
Cleanliness & Comfort
Dahabiya
Luxor

This was definitely a highlight of the trip. The boat is well appointed, the staff attentive, the food very good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hilton Luxor Resort & Spa
Luxor, Luxor Governorate

Another outstanding hotel. Good location close to the temples and really luxurious accommodations. Loved the pools, rooms was spacious - just a lovely place. The food at the hote, which seems to be a theme for us, was pricey and very mediocre.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sofitel Legend Old Cataract Aswan
Aswan

OMG is this place incredible. The grounds - gorgeous, the rooms - spacious and lovely. The overall experience was really excellent. Lots of good options in the hotel but, frankly, food was mediocre.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Ibrahim Elaref

Wonderful days in Costa Rica
Costa Rica | Dec 25 - Jan 9, 2023

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Daniel A.
Canada | Reviewed on Jan 28, 2023
Costa Rica is incredible! So amazing! We (2 adults + 2 boys) planned our trip with Sergio from Serendipity Adventures focused on animals and nature for the end of December/beginning of January. The whole planning process was great, and Sergio was always easy to reach. I think that KimKim is a good option if you don't have much time to organize your trip. It was the first time I used it, and I think it was a good option at the present pace of my life. A review would not be enough to... Read more

Costa Rica is incredible! So amazing! We (2 adults + 2 boys) planned our trip with Sergio from Serendipity Adventures focused on animals and nature for the end of December/beginning of January. The whole planning process was great, and Sergio was always easy to reach. I think that KimKim is a good option if you don't have much time to organize your trip. It was the first time I used it, and I think it was a good option at the present pace of my life.

A review would not be enough to describe the unforgettable memories we have from our trip. We did Tortuguero, LaFortuna, Monteverde and Playa Conchal. Costa Rica's food is incredible and so tasteful. People are very very nice there. I was so sorry of leaving at the end.

My must-dos (which can be different from the rest of my family): Tortuguero canal ride (5-star to our guide Elston), LaFortuna waterfall, Arenal volcano hiking trail, Zip-lining with SkyAdventures, Monteverde village and cloud forest, Catamaran sunset ride in Guanacaste (we saw whales!).

Hotel Reviews
Evergreen Lodge
Tortuguero
Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Establo Mountain Hotel
Monteverde
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Westin Golf Resort and Spa, Playa Conchal
Playa Conchal
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tortuguero Village Visit
Tortuguero Village Visit
Tortuguero
Quality of Experience
Guides, Drivers and Staff
Transport
Guided Boat Excursion Through the Tortuguero Canals
Guided Boat Excursion Through the Tortuguero Canals
Tortuguero
Quality of Experience
Guides, Drivers and Staff
Transport
Sky Adventures Zip Lines
Sky Adventures Zip Lines
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Sloth Tour
Sloth Tour
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Safari Float on the Peñas Blancas River
Safari Float on the Peñas Blancas River
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Baldi Hot Springs & Meal
Baldi Hot Springs & Meal
Arenal/La Fortuna
Quality of Experience
Food
Guides, Drivers and Staff
Hanging Bridges, La Fortuna Waterfall, and Arenal Volcano
Hanging Bridges, La Fortuna Waterfall, and Arenal Volcano
Arenal/La Fortuna
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Chocolate & Night Hike Experience
Chocolate & Night Hike Experience
Monteverde
Quality of Experience
Guides, Drivers and Staff
Local specialist: Sergio Bolaños
Sergio
Sergio Bolaños
Local specialist in Limon, Costa Rica | Replied on Jan 31, 2023

Hi Daniel, thank you very much for your kind words and for taking the time to write this review. We appreciate your trust in planning your trip to Costa Rica. I am very happy to hear that you had a great time! Pura Vida!

Michael put together a wonderful adventure fo...
Colombia | Jan 19 - Jan 25, 2023

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Jennifer V.
Oconomowoc, WI | Reviewed on Jan 28, 2023
Michael put together a wonderful adventure for us along the Colombian coast. We started in Cartagena and had the most magical 2 days exploring the city. Our tour guide Jhoker was incredibly knowledgable, kind and trustworthy. Unfortunately we received tragic news from home and could not complete the rest of our trip. Michael made himself completely available to us in our emergency and Jhoker, God bless his soul, came to pick us up at 2am to take us to the airport for an urgent flight... Read more

Michael put together a wonderful adventure for us along the Colombian coast. We started in Cartagena and had the most magical 2 days exploring the city. Our tour guide Jhoker was incredibly knowledgable, kind and trustworthy. Unfortunately we received tragic news from home and could not complete the rest of our trip. Michael made himself completely available to us in our emergency and Jhoker, God bless his soul, came to pick us up at 2am to take us to the airport for an urgent flight home. Michael worked tirelessly then to help us get refunded for whatever we could. He was a gem to have throughout the whole ordeal. I will absolutely plan another trip through Michael.

Activity Reviews
Cartagena City Tour
Cartagena City Tour
Cartagena

Jhoker was a wonderful guide

Quality of Experience
Guides, Drivers and Staff
Transport
San Alberto Coffee Tasting
San Alberto Coffee Tasting
Cartagena

This was a fun experience; however I didn't think the coffee was anything spectacular

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Jan 30, 2023

Dear Jen,
thank you so much for your feedback and comments about your trip. It's a pity that you had to cut your trip short so early. Our whole team was with you in thoughts and of course we did our best to support you in this situation.
We are also happy that you are already planning to travel to Colombia again and we are looking forward to the next trip planning with you!

We wish you the very best.
Kind regards,
Michael on behalf of the whole Chaska Tours Team.

My May trip was one of the best and most exci...
Iceland | May 13 - May 25, 2022

Christine
Christine C.
Bristol, CT | Reviewed on Jan 28, 2023

My May trip was one of the best and most exciting adventure travel I have had in many years and it was all because of Terry! She was an amazing trip guide, counselor and expert. Nothing went wrong, she was always available to help with clarification or make suggestions. I will use Kim Kim again for planning - their thoughtful and thorough knowledge of the country (and other place) makes them a go-to resource for travel and adventure!

Local specialist: Terry Stanley
Terry
Terry Stanley
Local specialist in Canada | Replied on Jan 29, 2023

Hi Christine, I'm so glad to hear that it turned out to be just as exciting as we'd planned! It was a total blast creating this for the two of you! Thank you for the wonderful review. All my best, Terry

Costa Rica is a beautiful country. Loved obse...
Costa Rica | Jan 14 - Jan 23, 2023

Dawn
Dawn V.
Westmont, IL | Reviewed on Jan 28, 2023
Costa Rica is a beautiful country. Loved observing the wildlife, the ocean and rainforest. Randall did an excellent job at arranging the trip to my liking. He even arranged some last minute requests for us in a timely fashion. Thank you for your prompt and professional service Randall! Read more

Costa Rica is a beautiful country. Loved observing the wildlife, the ocean and rainforest. Randall did an excellent job at arranging the trip to my liking. He even arranged some last minute requests for us in a timely fashion. Thank you for your prompt and professional service Randall!

Hotel Reviews
Hotel Presidente San Jose City Center
San José

The staff is wonderful and the rooftop restaurant is fantastic!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Montaña de Fuego Resort & Spa
La Fortuna

The room was roomy and clean and the staff very friendly.

Authenticity & Character
Location
Near a busy street. But nice grounds
Staff
Cleanliness & Comfort
Si Como No Resort & Wildlife Refuge
Manuel Antonio

Loved this place the rooms have great views of the ocean. The room is a good size and very clean. The staff is very accommodating.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Coffee & Chocolate Experience
Coffee & Chocolate Experience
Arenal/La Fortuna

A great tour with and informative guide

Quality of Experience
Guides, Drivers and Staff
Transport
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio

An easy hike, beautiful park and great guide. I would recommend a guide because they have the expertise to point out things you might never find on your own.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Feb 03, 2023

Thank you very much Dawn for your review, I really appreciate it and it makes me happy to confirm that you had a good time during the vacation in my country, it took you a while to make it happen but it was worth it.

We hope to see you again in the future on a new adventure!

Best,
Randall

Bangkok City Highlights Tour
Thailand | Jan 17 - Jan 20, 2023

A
Andrea M.
Gilbert, AZ | Reviewed on Jan 28, 2023

We used Kimkim to help us with a guide for our few days in Bangkok. Our guide "Jack" was most informative. We covered all the Bangkok highlights, Jim Thompson house, Flower Market, Grand Palace, Long tail boat ride, Wat Arun; Evening Tuk tuk food tour, Maeklong Railway and Damnoen Saduak Floating Market.
I thought Jack did a great job. He and the driver even took us to the airport and Jack made sure we got checked in and showed us where to go.
My ONLY suggestion would be, I would have preferred a different service provider for the Food Tour. Otherwise, I thought it was all great.

Local specialist: Tom Zhou
Tom
Tom Zhou
Local specialist in Bangkok | Replied on Feb 03, 2023

Hi Andrea,

Thank you and glad to know you had a nice trip with us !
Thank you for your warm comments on our services and your valuable suggestion about the Food Tour. We will find more providers and improve the food tour experience.
Hope next time you will book another tour with us again to explore other destinations.

40th Anniversary in Costa Rica
Costa Rica | Jan 17 - Jan 26, 2023

Iris
Iris M.
Harbeson, DE | Reviewed on Jan 27, 2023
This was my husband's and my first time to Costa Rica. We were celebrating our 40th wedding anniversary and it was an amazing experience. Sergio planned a wonderful trip and really personalized it for us. For the most part we had private or semi private transfers and/or tour guides and it really allowed us to interact with them and get a lot of information.
Our driver from San Jose to Arenal/La Fortuna was Charlie with Ride CR. He was great. We arrived at the airport at 1:30pm and we...
Read more

This was my husband's and my first time to Costa Rica. We were celebrating our 40th wedding anniversary and it was an amazing experience. Sergio planned a wonderful trip and really personalized it for us. For the most part we had private or semi private transfers and/or tour guides and it really allowed us to interact with them and get a lot of information.
Our driver from San Jose to Arenal/La Fortuna was Charlie with Ride CR. He was great. We arrived at the airport at 1:30pm and we were hungry and he was kind enough to take us to a Soda (local outdoor diner) for pina coladas and traditional meal of casadas. It was delicious and a wonderful way to begin our trip. It was a 2 and 1/2 hour drive to the hotel but it flew by with our conversations with Charlie.
We arrived at our hotel The Springs Resort & Spa and were greeted by Antonio who gave us a yummy tropical drink and then a tour of the hotel and he then delivered our luggage to our room. Our room was spectacular with a huge picture window framing the volcano with a view from our bed. The balcony with hammocks was a great way to see and watch the animals. On our first morning we were able to hear howler monkies, so cool.
Our second day we went on a Safari Float tour with our tour guide, Carlos and one other couple. We saw monkies, sloths, birds and other animals. Carlos spotted animals and would stop and point them out for us. That afternoon we went on a Coffee & Chocolate Tour at Don Juan's and Maria was excellent at explaining the growing and processing from start to finish. We even got to make our own chocolate. We topped off the evening with dinner at Las Ventanas at the hotel and it was very good and beautiful views.
Our third day we went on a Private Hanging Bridges Walk. Our driver Paulo and guide Kenneth couldn't do enough for us. Kenneth pointed out many animals, insects and plants and also would show us through a scope and then was kind enough to take pictures for us through the scope. After the tour, Paulo had a delicious spread of refreshments consisting of fruit, drinks and chips.
The fourth day, we took a lake crossing a drive to Monteverde. The boat ride across the lake was beautiful but the van ride was a little scary because the roads aren't paved and very narrow but the drivers seem to know what they're doing.
We stayed for two nights at the Hotel Belmar and had a fabulous view with sunsets and at night the stars were so brilliant. I wish I could remember the names of all the staff because they were all so attentive and the food served at the restaurants was amazing. We did ziplining in Monteverde and it was exhilarating and I highly recommend that you overcome your fears and give it a try. You won't regret it.
Our final leg of the trip was spent a Playa Hermosa and we stayed at the Hotel Bosque. The location is perfect for swimming, animal watching and the restaurants along the coast are fabulous. We ate at several of them and we were not disappointed. We would recommend Roberto's, La Casita Del Marisco (had a 4 lb whole redsnapper and it was fabulous), and the Restaurant El Velero. The staff at the Hotel Bosque were very attentive and made a real effort to remember your name and interact. Roland and Diego were especially helpful.
Our driver to the airport was Jose with 3Monkies. He was really made a point to interact with us and give us information for future visits.
I know this is a long review but I hope it is helpful in making a decision to visit and enjoy this beautiful country. Thank you Sergio for planning such a memorable vacation.

Hotel Reviews
The Springs Resort & Spa at Arenal
La Fortuna

Wonderful views and rooms are beautiful. Staff were very helpful and friendly.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Belmar
Monteverde

Hotel location, rooms and dining were fabulous.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Bosque del Mar
Playa Hermosa

Our room was ready as soon as we arrived. Although there were a couple of things that didn't work when we arrived. They were repaired promptly. The staff made an effort to remember your name and make sure you were happy. Roland and Diego were exceptional.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Safari Float on the Peñas Blancas River
Safari Float on the Peñas Blancas River
Arenal/La Fortuna

Our tour guide Carlos was very knowledgeable and made sure we saw as much wild life as he could find.

Quality of Experience
Guides, Drivers and Staff
Transport
Coffee & Chocolate Tour
Coffee & Chocolate Tour
Costa Rica

Very informative. Maria our tour guide was very knowledgeable

Quality of Experience
Guides, Drivers and Staff
Transport
Private Arenal Hanging Bridges Walk
Private Arenal Hanging Bridges Walk
Arenal/La Fortuna

Paulo and Kenneth made this such a memorable time. From the time we were picked up from the hotel they made an effort to point out animals and vegetation

Quality of Experience
Guides, Drivers and Staff
Transport
Enjoy the Thermal Hotsprings at your hotel
Enjoy the Thermal Hotsprings at your hotel
Arenal/La Fortuna

We only used the springs once during our stay because we were so busy but definitely worth seeing The whole hotel is beautiful .

Quality of Experience
Guides, Drivers and Staff
Transport
Treetopia Zip Lines
Treetopia Zip Lines
Monteverde

The weather wasn't ideal but the experience was so wonderful. The staff is very capable and professional.

Quality of Experience
Guides, Drivers and Staff
Transport
Sunset Catamaran Sailing Tour
Sunset Catamaran Sailing Tour
Costa Rica

The boat ride was very smooth and the staff very accomodating. Lots of food and drink served throughout. Beautiful sunset

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sergio Bolaños
Sergio
Sergio Bolaños
Local specialist in Limon, Costa Rica | Replied on Jan 30, 2023

You are welcome Iris, it was my pleasure! Thank you so much for sharing your experience with us and for taking the time to leave us a review. Muchas gracias!