Kimkim Trip Reviews

4.8
Based on 15,822 ratings
Read 15,822 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Wonderful, relaxed introduction to Morocco by exceptional people. The company hires the most decent and admirable people.
Morocco | Apr 24 - May 1, 2023

Jon
Jon P.
Lake Jackson, TX | Reviewed on May 04, 2023
We had a private, two-person tour. We had a single driver for the whole trip, and specialty guides in each place. Everything was taken care of. Our trip was Casablanca->Volubilis->Fes->Rabat->Marrakech. First, our driver Mohamed, was such a decent and mature young man who drove us around the city and was available whenever we needed him. He was such good company, especially on the drives between cities. Even after the trip, we miss him. Our guide in Volubilis was very knowledgeable. We... Read more

We had a private, two-person tour. We had a single driver for the whole trip, and specialty guides in each place. Everything was taken care of. Our trip was Casablanca->Volubilis->Fes->Rabat->Marrakech. First, our driver Mohamed, was such a decent and mature young man who drove us around the city and was available whenever we needed him. He was such good company, especially on the drives between cities. Even after the trip, we miss him. Our guide in Volubilis was very knowledgeable. We had a guide for two days in Fes, another Mohamed. We bonded with him immediately and it was like a good friend showing us around his favorite city. In Marrakech, we had Ismail as our guide who was an encyclopedia of knowledge. Between the two guides and our driver, we learned so much about the history of Morocco and it’s culture, including everyday family life. Megan arranged really interesting 5 star hotels for us in every place. I will say, the stay at the Royal Mansour at the end was a fabulous escape from reality (for us). Even though they really do cater to the rich and famous, they made us feel perfectly welcome and ensured we were happy and completely comfortable. Do splurge and stay there for a treat you’ll never experience again! I am so happy we found Megan and her company, Wanderlust Voyages, to arrange our trip. Her company seems to have a good sense of people’s character as everyone she arranged for us was decent, smart and a pleasure to be around. I’ve never had a better experience with a tour company.

Hotel Reviews
Palais Amani
Fès

Really lovely riad right in the Medina. Breakfasts and dinners in the garden were a real treat - an oasis from the excitement of the Medina.

Authenticity & Character
Beautiful Moroccan tile and plasterwork. It feels like you are in another century, but comfortable.
Location
Staff
Cleanliness & Comfort
Royal Mansour Marrakech
Marrakech

This is not a five-star hotel — it is way above that scale. Your private riad and the gardens all around are beautifully designed.

Authenticity & Character
The riad is designed using authentic tiling and plaster techniques. The restaurants a truly amazing.
Location
Close to the Medina.
Staff
As gorgeous as this place is, the staff is even more remarkable. Even though they do cater to the rich and famous, that is not us, but they treated us so warmly and made us so comfortable. Every staff member we encountered made us so happy to be there. What a treat this whole experience was.
Cleanliness & Comfort
Everything is kept spotless. One night we ordered room service before going to bed. While we slept upstairs, the cleaned up downstairs. They never even missed a speck of dust.
Riad Dar Chrifa
Rabat

The hotel was beautiful and recently renovated. The location was great, close to the Medina. However, there was an issue with noise from a party happening downstairs. This hotel does salsa dancing nights, I recommend checking with the hotel prior to booking.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Le Casablanca Hotel
Casablanca

This hotel was good, and we were tired from traveling. Breakfast was included and was a mix of Moroccan and Western options.

Staff
Cleanliness & Comfort
Activity Reviews
Hassan II Mosque
Hassan II Mosque
Morocco

During our trip, we visited the beautiful mosque which was truly a sight to behold. The architecture and intricate details were stunning, and it was fascinating to learn about the history and cultural significance of the mosque from our knowledgeable guide. This experience was definitely worth it, especially since it was conveniently located near our arrival point.

Quality of Experience
Guides, Drivers and Staff
Transport
The Roman Ruins of Volubilis
The Roman Ruins of Volubilis
Morocco

We also had the opportunity to explore some amazing Roman ruins during our trip. Despite the hot weather, our guide was enthusiastic and well-informed about the history of the site. We marveled at the preserved tile floors and appreciated the chance to learn about the ancient civilization that once thrived there.

Quality of Experience
Guides, Drivers and Staff
Transport
Tour Marrakech with a private guide
Tour Marrakech with a private guide
Marrakesh

Our guide took us on a tour of the medina, which was a complex maze filled with shops and local artisans. It was great to be shown authentic local products and handicrafts, rather than the mass-produced items found in other areas. Our guide also helped us navigate the winding streets, ensuring we didn't get lost in the process.

Quality of Experience
Guides, Drivers and Staff
Transport
Tour Fes with a Private Guide
Tour Fes with a Private Guide
Fes

Our guide took us to various museums and guilds, where we were able to learn about and appreciate the local handicrafts. It was fascinating to see the skill and effort that goes into creating these unique items. We were able to get a taste of various aspects of the local culture and even made some purchases to take home as souvenirs.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Megan Lower

Personalized Trip with Much Attention to Details
Germany | Apr 25 - May 2, 2023

Karla
Karla V.
Sunnyvale, CA | Reviewed on May 04, 2023
Our time in Germany was more than we could ever have imagined! The trip plan put together for us was absolutely perfect! We really enjoyed the 2 days we spent with our guide, Miha. Day 1 was a walking tour of Berlin and Day 2, he drove us to Potsdam to see the palaces and so much more. He is so knowledgeable and kind. It was an absolute treat! He recommended we visit the Pergamon Museum, so after our trip to Potsdam, he dropped us off at Museum Island. We not only saw the museum, but the... Read more

Our time in Germany was more than we could ever have imagined! The trip plan put together for us was absolutely perfect! We really enjoyed the 2 days we spent with our guide, Miha. Day 1 was a walking tour of Berlin and Day 2, he drove us to Potsdam to see the palaces and so much more. He is so knowledgeable and kind. It was an absolute treat! He recommended we visit the Pergamon Museum, so after our trip to Potsdam, he dropped us off at Museum Island. We not only saw the museum, but the Panorama and the Neues Museum, as well. We were glad that the trip to the Eagle's Nest was cancelled and we were able to visit Salzburg. It was a beautiful, sunny and warm day for us to tour the Mirabelle Gardens and the fortress. The bus tour to the Neuschwanstein Castle was really nice. We appreciated the break from trying to figure out public transportation, but we were able to go on our own hike in the mountains and then join up for the tour and departure at the designated times. We were glad we weren't corralled from place to place in a big group without the ability to think for ourselves. Our tour guide in Weimar, Marion, was delightful! She is so knowledgeable and animated, so she made history come to life! We loved our time with her! Both hotels were excellent and the breakfast buffets were so wonderful!

I initially tried to plan our trip with US travel agents, but they could not put together a plan that was anything close to the options and personalization that Tomaz and his team did. They were always easy to communicate with and quick to respond - before the trip and while we were in country. All in all, this was a perfect trip for us!

Activity Reviews
Guided tour of Berlin
Guided tour of Berlin
Berlin

Our guide, Miha, made this tour fascinating! He is exceptionally knowledgeable and so kind.

Quality of Experience
Guides, Drivers and Staff
Miha loves what he does and it is apparent in the quality of his interactions
Transport
Day trip to Potsdam
Day trip to Potsdam
Berlin

Our guide, Miha, made history come to life with his knowledge and personal connection.

Quality of Experience
Guides, Drivers and Staff
Miha is outstanding!
Transport
Local specialist: Tomaz Martinek
Tomaz
Tomaz Martinek
Local specialist in Slovenia | Replied on May 31, 2023

Hi Karla, thank you for your nice review and to hear that you enjoyed your trip so much! I look forward to seeing you travelling with KimKim again! Tomaz

Florence, Siena, Chianti, Cinque Terra, Como and Milan in two weeks with outstanding weather!
Italy | Apr 18 - May 1, 2023

Frank
Frank S.
Risingsun, OH | Reviewed on May 04, 2023
Our personal concierge and our guides were very knowledgeable, very articulate and very fun. Our first guide, Simona, is an expert in all things Florence in particular the art and history of Florence. She set a standard for others to Follow. Our Driver,Simone, to the Chianti region and Siena, added personal touches and really went above and beyond. We later learned that the girls in the winery we visited referred to him as Sean Connery! Gabriella in Piza was great, and Lucia in Levanto... Read more

Our personal concierge and our guides were very knowledgeable, very articulate and very fun. Our first guide, Simona, is an expert in all things Florence in particular the art and history of Florence. She set a standard for others to Follow.

Our Driver,Simone, to the Chianti region and Siena, added personal touches and really went above and beyond. We later learned that the girls in the winery we visited referred to him as Sean Connery! Gabriella in Piza was great, and Lucia in Levanto and the Cinque Terra was truly amazing and had a command of the Italian Train system, like no other. Even though our boat tour was cancelled due to wind ( thanks for the refund Fabio) Levanto and the Cinque Terra may have been our favorite!
Svetlana in Como was fun gave us a peek at Italian Pop Culture. The trip ended in Milan with Barbara, who knows art, in particular the Opera at La Scala, shopping and even taught us songs that Italian school children learned.

The drivers were all professional and on time and while the pace was rigorous everything just worked. I could not imagine having a better first trip to Italy!

Hotel Reviews
Grand Hotel Cavour
Florence

In the heart of Florence, wonderful staff and incredible breakfast!

Authenticity & Character
Location
Close to the Domo!
Staff
Cleanliness & Comfort
Park Hotel Argento
Levanto

Best hotel on the trip, staff was wonderful, breakfast great and unbelievable restaurant staff!

Authenticity & Character
Great Staff
Location
While this hotel is a walking distance to town the van service was superb
Staff
Cleanliness & Comfort
Hotel Villa Flori
Como

Probably the most elegant hotel on our trip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Star Hotel Rosa Grand
Milan

Probably the most “American “ hotel on the trip. We enjoyed our upgrade and the convenience

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Fabio Fasone
Fabio
Fabio Fasone
Local specialist in Venice, Italy | Replied on Jun 30, 2023

Dear Frank
Thank you so much for taking the time to leave your excellent feedback.
It was great to plan your trip to Italy,
I am happy we were able to meet your expectations and that you liked our tours and services
I am very happy you like our guides we strive to provide the best experiences for our travelers and thought he year suppliers such as guides have been selected for the best.
Thank you again for traveling with us and I will be very happy to arrange another trip to Italy for you.
Best regards
Fabio

Better Than We Could Have Ever Imagined!
The Netherlands | Apr 18 - Apr 25, 2023

Karla
Karla V.
Sunnyvale, CA | Reviewed on May 04, 2023
My husband and I had an amazing 8 days in the Netherlands! I initially tried to book our trip with US agents, but because we wanted to visit the Vermeer Collection and attend other specific events, they were unable to provide what we were looking for. Bas and his team, however, provided exactly what we were hoping for and more! We enjoyed walking tours with very knowledgeable guides like Jelte in Amsterdam and biking through tulip fields and the sand dunes on our own near The Hague. Our... Read more

My husband and I had an amazing 8 days in the Netherlands! I initially tried to book our trip with US agents, but because we wanted to visit the Vermeer Collection and attend other specific events, they were unable to provide what we were looking for. Bas and his team, however, provided exactly what we were hoping for and more! We enjoyed walking tours with very knowledgeable guides like Jelte in Amsterdam and biking through tulip fields and the sand dunes on our own near The Hague. Our schedule was a perfect balance of scheduled events and free time for our own interests. It was especially helpful to have Bas and his team available while we were in country to help with any questions we had. From the beginning to the end of this process, Bas has been easy to contact and quick to respond. This was our first time traveling in Europe and, although we were certain it would be wonderful, Bas created what we consider a perfect experience for us!

Activity Reviews
Zaanse Schans visit
Zaanse Schans visit
The Netherlands

Having a background in farming and engineering, my husband particularly enjoyed our visit to the windmills because he was able to discuss specifics about the inner workings of the mechanics and processes. This is not to be missed!

Quality of Experience
Guides, Drivers and Staff
Transport
Public Transport Pass Amsterdam
Public Transport Pass Amsterdam
The Netherlands

Having the OV-Chip card made our travel much easier.

Quality of Experience
Guides, Drivers and Staff
Transport
Museum Card Netherlands
Museum Card Netherlands
The Netherlands

This was great to have included in our trip documents! We went to many museums, even the Panorama in The Hague, which our hotel receptionist recommended. It was unbelievable— and free! because we had this pass!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Bas Naus
Bas
Bas Naus
Local specialist in Nijmegen, Netherlands | Replied on May 09, 2023

Dear Karla,
Thank you very much for your kind words. It was a pleasure to host your trip to the lowlands for you and your husband. Very glad you had a great trip, and that you enjoyed our personalized services. All the best to you and see you again!
Bas.

Brilliant Costa Rica experience!
Costa Rica | Mar 23 - Apr 8, 2023

Paul
Paul J.
United Kingdom | Reviewed on May 04, 2023
We thoroughly enjoyed our whole Costa Rica experience. The wildlife, people, hospitality and food were fantastic. All the guides displayed a wealth of knowledge and spoke very good English. We were particularly impresssed with Randy at Selva Verde, Kike at Aguila de Osa and Agneli at Dantica Cloud Forest Lodge who stepped in at the last minute due to the illness of our intended guide, Carlos, who had nonetheless got up to take us to see quetzals at 5.30am. Agneli then took as for an... Read more

We thoroughly enjoyed our whole Costa Rica experience. The wildlife, people, hospitality and food were fantastic. All the guides displayed a wealth of knowledge and spoke very good English. We were particularly impresssed with Randy at Selva Verde, Kike at Aguila de Osa and Agneli at Dantica Cloud Forest Lodge who stepped in at the last minute due to the illness of our intended guide, Carlos, who had nonetheless got up to take us to see quetzals at 5.30am. Agneli then took as for an unforgettable hike up around the local peaks. A particular shout out to Guillermo, the manager at Aguila de Osa who rescued my phone following an unfortunate dip in the sea!
Amongst so many great experiences, particular trip highlights were watching howler monkeys in full voice at Tortuguero and snorkelling at Cano Island.
Transportation pick ups and car hire all worked faultlessly. Everyone at Serendipity, the local tour agents, responded well and very quickly to all our many queries.
What a wonderful country! The UK has many lessons to learn about conservation from Costa Rica.

Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on May 04, 2023

Hola Paul,

Thank you for taking the time to leave such a kind review about your recent trip to Costa Rica. It was a pleasure to read about your positive experience with Serendipity Adventures.

Your feedback means a great deal to me and my team, as we always strive to provide the highest level of service to our valued customers. It is truly inspiring to hear that we have met your expectations.

Once again, thank you for sharing your experience with others. If you're ever planning another trip to my country, it would be our pleasure to assist you in any way we can.

Pura Vida,
Bryan

Gelu (our guide) and Lapa (our porter) were wonderful with making the trek memorable
Nepal | Apr 20 - Apr 30, 2023

Margeri
Margeri O.
the United Arab Emirates | Reviewed on May 04, 2023

Gelu (our guide) and Lapa (our porter) were wonderful and the trek was exactly what we needed.

Local specialist: Amanda Delecca

Excellent communication with daily check ins
Ecuador | Apr 21 - May 2, 2023

Anna
Anna A.
Rock Hill, SC | Reviewed on May 03, 2023
Tamer was fantastic with planning on vacation with excellent recommendations and knowledge of tourist sites in both Quito and Galápagos Islands. Sebastian was our guide in Quito and was fantastic at not only explaining the sites but the cultural importance as well. The Cotapaxi volcano visit was spectacular.
All of snorkeling trips were beautiful in the Galapagos. Our favorite and area we saw the most sea life was the Kicker Rock tour
Read more

Tamer was fantastic with planning on vacation with excellent recommendations and knowledge of tourist sites in both Quito and Galápagos Islands. Sebastian was our guide in Quito and was fantastic at not only explaining the sites but the cultural importance as well. The Cotapaxi volcano visit was spectacular.
All of snorkeling trips were beautiful in the Galapagos. Our favorite and area we saw the most sea life was the Kicker Rock tour

Hotel Review
Golden Bay Galapagos – Specialty Boutique Hotel
Puerto Baquerizo Moreno, San Cristóbal

Excellent and pristine facilities with very HELLP full staff and excellent air conditioning. A beach side room puts your right in front of the sea lions which was really cool.

Location
Staff
Local specialist: Tamer Obeid.
Tamer
Tamer Obeid.
Local specialist in Quito, Ecuador | Replied on May 04, 2023

Dear Anna & Isaiah,
Thanks so much for your kind words and highly appreciated review. It means the world to us here at KimKim to know that you have enjoyed your trip and that the destinations, the activities, the accommodations, and our services have met your expectations :) I will convey your positive feedback to our guides and Sebastian in particular, and we hope to see you again in this beautiful country, as it still has a lot to surprise you with! We remain in touch :)
My best wishes,
Tamer

We really enjoyed the snorkeling and travel t...
Ecuador | Apr 21 - May 2, 2023

Shaly
Shaly A.
Pace, FL | Reviewed on May 03, 2023
We really enjoyed the snorkeling and travel to Bartlome Island, but the travel to Pinzon Island was very bumpy. Napo Wildlife Resort was very good but quite a long trip from Quito. Sebastian did a good job taking us around Quito. Read more

We really enjoyed the snorkeling and travel to Bartlome Island, but the travel to Pinzon Island was very bumpy. Napo Wildlife Resort was very good but quite a long trip from Quito. Sebastian did a good job taking us around Quito.

Hotel Review
Patio Andaluz
Quito

The bathroom was located on the 2nd floor which was very inconvenient. The room was clean and well kept. The service was good

Authenticity & Character
Great restoration
Location
Location and look
Staff
Attentive
Cleanliness & Comfort
Bathroom needs to be on 1st floor
Local specialist: Tamer Obeid.
Tamer
Tamer Obeid.
Local specialist in Quito, Ecuador | Replied on May 06, 2023

Dear Shaly,
Thank you for your review. We appreciate it.
Tamer

We loved our trip to Australia and Connie was...
Australia | Apr 14 - Apr 20, 2023

D
Dianne W.
Cohoes, NY | Reviewed on May 03, 2023
We loved our trip to Australia and Connie was very patient and helped to plan the perfect trip for us. She responded immediately to any questions I had . We had wanted a trip to see more " nature " and she suggested Tasmania. She advised that we rent a car ( which we were hesitant to do ) . But, it was perfect and fun going out of our comfort range. The driving turned out to be so laid back and easy , and such beautiful scenery ! We visited Cradle mountain first and then on to Hobart. Thanks... Read more

We loved our trip to Australia and Connie was very patient and helped to plan the perfect trip for us. She responded immediately to any questions I had . We had wanted a trip to see more " nature " and she suggested Tasmania. She advised that we rent a car ( which we were hesitant to do ) . But, it was perfect and fun going out of our comfort range. The driving turned out to be so laid back and easy , and such beautiful scenery ! We visited Cradle mountain first and then on to Hobart. Thanks Connie !

Hotel Reviews
The Grace Hotel
Sydney, NSW
Location
Walking distance to Barangaroo/ The rocks - Perfect !
Staff
Cleanliness & Comfort
Cradle Mountain Hotel
Cradle Mountain
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ibis Styles Hobart
Hobart
Authenticity & Character
Location
Great location. Within walking distance to many attractions
Staff
Cleanliness & Comfort
Activity Reviews
Private Taste of Sydney Experience
Private Taste of Sydney Experience
Sydney

Loved this tour ! It was perfect for us especially since we had only 1 day in Sydney. We started at a nearby hotel within walking distance. Our guide was very informative and fun and we were able to experience foods that we probably would not have if we were on our own.

Quality of Experience
Guides, Drivers and Staff
Exceptional guide. Very fun and knowledgeable. He seemed to genuinely love what he was doing.
Devils @ Cradle After Dark Feeding Tour
Devils @ Cradle After Dark Feeding Tour
Cradle Mountain National Park

Great experience if you love animals . Not only do you get to see Tasmanian devils, but Quolls which are endangered species as well.

Quality of Experience
Guides, Drivers and Staff
Bruny Island Day Trip
Bruny Island Day Trip
Hobart

So much fun and the food tastings were fantastic ! Cheeses, honey, beer and lunch !

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Connie Campos
Connie
Connie Campos
Local specialist in Washington and New Zealand | Replied on May 03, 2023

Thank you very much for your great feedback. I am so happy you took my recommendation and loved Tasmania. There are so many hidden jewels in those amazing place. I am happy you enjoyed the trip and please do let us know should you wish to put another amazing trip to the South Pacific.
Thank you again,
Connie

We had a wonderful experience with Karenina (...
Spain | Apr 16 - Apr 26, 2023

Donna
Donna P.
Astoria, NY | Reviewed on May 03, 2023
We had a wonderful experience with Karenina (Kim Kim tours). She gave great suggestions for our free days. And great suggestions for restaurants. Karenina checked in daily to make sure everything was going smoothly and that we were enjoying ourselves. The tasting tours were with great tour guides and we got to taste authentic Spain dishes. In Portugal we are with Margarida and Emilia. Margarida welcomed us into her home and shared a delicious authentic Portuguese meal with us. It was a... Read more

We had a wonderful experience with Karenina (Kim Kim tours). She gave great suggestions for our free days. And great suggestions for restaurants. Karenina checked in daily to make sure everything was going smoothly and that we were enjoying ourselves. The tasting tours were with great tour guides and we got to taste authentic Spain dishes. In Portugal we are with Margarida and Emilia. Margarida welcomed us into her home and shared a delicious authentic Portuguese meal with us. It was a fabulous trip! Highly recommend Karenina!

Activity Review
Private Tour of Barcelona & La Sagrada Familia
Private Tour of Barcelona & La Sagrada Familia
Barcelona

Great tour!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Karenina Steinbach
Karenina
Karenina Steinbach
Local specialist in Madrid, Spain | Replied on May 04, 2023

Hi Donna, thank you so much for taking the time to write your trip review! I am thrilled to hear you and your friends had such a great time in Spain and Lisbon. It was my pleasure to organize this experience for all of you. I will pass on your kind word to all the team, especially to Margarida. Thank you again for letting us be a small part of your trip and I hope we can work together again in the future :) Warmest regards, Karenina

Vietnam Off The Beaten Track
Vietnam | Mar 18 - Mar 31, 2023

E
Edward T.
Morocco | Reviewed on May 03, 2023
The guides, KimKims service and Vietnam were all amazing, I would strongly recommend going! I've not used an online travel agent like this before but having done it once I will definitely use it again for future trips. Thanks again KimKim! Read more

The guides, KimKims service and Vietnam were all amazing, I would strongly recommend going! I've not used an online travel agent like this before but having done it once I will definitely use it again for future trips. Thanks again KimKim!

Hotel Reviews
Hong Ngoc Dynastie Hotel & Spa
Hanoi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Homestay Mr. Binh
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Homestay Mr Don
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sapa Relax Hotel & Spa
Lao Cai
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cozy Boutique Cruise
Halong,
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hoi An Rose Garden Hotel
Hoi An
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Queen Ann Hotel Saigon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hanoi - City tour full day
Hanoi - City tour full day
Hanoi
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi – Muong Lo, Nghia Lo, Explore Thai Ethnic People
Hanoi – Muong Lo, Nghia Lo, Explore Thai Ethnic People
Vietnam
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Muong Lo – Mu Cang Chai – Trekking
Muong Lo – Mu Cang Chai – Trekking
Mu Cang Chai
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Morning Hike in Mù Cang Chải - Transfer to Sapa
Morning Hike in Mù Cang Chải - Transfer to Sapa
Vietnam
Quality of Experience
Guides, Drivers and Staff
Transport
Ho Chi Minh - Ben Tre - Ho Chi Minh  (2,5 hours transfer)
Ho Chi Minh - Ben Tre - Ho Chi Minh (2,5 hours transfer)
Ho Chi Minh City
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sapa - Lao Chai - Ta Van - Sapa
Sapa - Lao Chai - Ta Van - Sapa
Vietnam
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cu Chi Tunnels and Ho Chi Minh City Tour
Cu Chi Tunnels and Ho Chi Minh City Tour
Ho Chi Minh City
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi - Lan Ha Bay Cruise
Hanoi - Lan Ha Bay Cruise
Lan Ha Bay
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Lan Ha Bay - Fly to Hue, Transfer to Hue City
Lan Ha Bay - Fly to Hue, Transfer to Hue City
Lan Ha Bay
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hoi An - Tra Que Village & Hoi An Ancient Town
Hoi An - Tra Que Village & Hoi An Ancient Town
Hoi An
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hoian - My Son half day tour
Hoian - My Son half day tour
Hoi An
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Huyen Nghiem
Huyen
Huyen Nghiem
Local specialist in Hanoi, Vietnam | Replied on May 11, 2023

Dear Edward,
Thank you so much for booking with Kim Kim and for leaving an honest review of our services. Your feedback is a great source of motivation for our entire team. Once again, we wish you and your family all the best and we can't wait to welcome you back to Vietnam in the near future.

Best regards,
Huyen Nghiem (Ms)

Excellent experience
Portugal | Apr 27 - May 2, 2023

Kim
Kim P.
Malden, MA | Reviewed on May 03, 2023
Our local specialist Carmen was very responsive to our questions and would quickly update our itinerary with great suggestions. I never felt pressured or rushed, and I appreciate her checking in on us before, during, and after our trip. Our favorite highlight was a private tour of Sintra with a local guide (Marta): we were treated to plenty of sightseeing, but we never felt fatigued or overwhelmed. Additionally, our overall experience in Lisbon and the Algarve region were exceptional.... Read more

Our local specialist Carmen was very responsive to our questions and would quickly update our itinerary with great suggestions. I never felt pressured or rushed, and I appreciate her checking in on us before, during, and after our trip. Our favorite highlight was a private tour of Sintra with a local guide (Marta): we were treated to plenty of sightseeing, but we never felt fatigued or overwhelmed. Additionally, our overall experience in Lisbon and the Algarve region were exceptional. Everything else such as private transfers, car rental, dinner reservations, alerting restaurants of our food allergies, etc. went smoothly. We will use this travel agency again.

Local specialist: Carmen Herranz
Carmen
Carmen Herranz
Local specialist in Madrid, Spain | Replied on May 03, 2023

Hi Kim,

Thanks so much for taking the time to write this wonderful review. I am glad to know that you and Jeff had a great time in Portugal, and that everything we planned met your expectations. I will pass your words on to our local guides, they will be happy to know that they have contributed to your special trip.

It was a pleasure creating this experience with you and hopefully, we get in touch again for future adventures :)

All the best,
Carmen

Fantastic trip to Ireland
Ireland | Apr 23 - May 2, 2023

J
Jennifer W.
Jollyville, TX | Reviewed on May 03, 2023

Owen planned an amazing trip for us. Every little detail was taken care of. We will definitely use a kimkim again!

Local specialist: Owen Davies

I highly recommend Sangita for any trip in Nepal
Nepal | Apr 14 - Apr 27, 2023

Giacomo
Giacomo F.
Italy | Reviewed on May 03, 2023
I highly recommend Sangita as a guide for anyone planning a trip to Nepal. She did an excellent job of organizing the perfect trip for me, tailored to my specific requests. From the moment I began planning the trip, Sangita was attentive and responsive, and during the trip, she went above and beyond to make sure everything ran smoothly, even accommodating some last-minute changes. The accommodations were exactly what I was looking for, and the various guides and companions were all... Read more

I highly recommend Sangita as a guide for anyone planning a trip to Nepal. She did an excellent job of organizing the perfect trip for me, tailored to my specific requests. From the moment I began planning the trip, Sangita was attentive and responsive, and during the trip, she went above and beyond to make sure everything ran smoothly, even accommodating some last-minute changes.

The accommodations were exactly what I was looking for, and the various guides and companions were all pleasant and knowledgeable. I had a wonderful time exploring Nepal, and I know that Sangita's guidance and expertise played a big role in making it such a memorable experience.

If I ever have the opportunity to travel to Nepal again, I will definitely be reaching out to Sangita. I highly recommend her to anyone planning a trip to this beautiful country. Thanks, Sangita!

Hotel Reviews
Local teahouse / Lodge
Annapurna Region
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Parkside
Chitwan , Narayani
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Traditional Stay
Mangalbazar, Kathmandu
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Beautiful Kathmandu Hotel
Kathmandu
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Durbar Himalaya
Bandipur
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Peninsula
Pokhara
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Meraki Wellness Retreat
Budhanilkantha
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Relaxation Massage at Seeing Hands Nepal
Relaxation Massage at Seeing Hands Nepal
Kathmandu
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sangita Bajracharya
Sangita
Sangita Bajracharya
Local specialist in Kathmandu | Replied on May 05, 2023

Dear Giacomo,

Thank you for booking your Nepal trip with us. We are glad to know you had a great travel experience with us. We look forward to welcoming you and your family/friends back to Nepal. :)

Best Regards
Sangita and HNB Team

A Beautiful Experience!
Nepal | Apr 4 - Apr 17, 2023

Willow
Willow K.
Portland, OR | Reviewed on May 03, 2023
My friend and I signed up for the Manaslu Circuit group trip and loved it! Our specialist Amanda answered all our questions super thoroughly and was there for us through the whole process. Even after the trip too! All the people from the Kimkim office were super generous and helpful mid-trek, and were very accommodating and flexible when we had to end a day earlier. Same goes for our guide Sonam, who is the sweetest person and a wonderful guide. She really wants the best memorable experience... Read more

My friend and I signed up for the Manaslu Circuit group trip and loved it! Our specialist Amanda answered all our questions super thoroughly and was there for us through the whole process. Even after the trip too! All the people from the Kimkim office were super generous and helpful mid-trek, and were very accommodating and flexible when we had to end a day earlier. Same goes for our guide Sonam, who is the sweetest person and a wonderful guide. She really wants the best memorable experience for everyone she guides and it shows how much she cares. She is very social and fun, and clearly knows the trail and accommodations very well. The circuit itself was stunning and everyday had different environment, views, and cultural villages. We were super happy with our booking through kimkim because we also felt it was more organized than other groups on trail and we didn’t have to worry about anything. The itinerary was very flexible and allowed for changes due to weather conditions or personal preference which was super nice as well. All in all, would definitely use Kimkim/Himalayan Trails again!

Local specialist: Amanda Delecca

Crawford Portugal trip review
Portugal | Apr 19 - Apr 25, 2023

Fran
Fran C.
Canada | Reviewed on May 03, 2023
The delay at the airport for more than an hour was frustrating. The driver was less than apologetic. His name is Alfredo and he was also the driver that took us to porto. This ride was better and he was on time and courteous The hotel 1908, our pick, turned out to be a highlight of the week. It and its staff are amazing. Highly recommend. Daniella our food walk tour guide was very very good and her tour was special. She is so passionate for her country. We give her 5 stars! The tuk... Read more

The delay at the airport for more than an hour was frustrating. The driver was less than apologetic. His name is Alfredo and he was also the driver that took us to porto. This ride was better and he was on time and courteous

The hotel 1908, our pick, turned out to be a highlight of the week. It and its staff are amazing. Highly recommend. Daniella our food walk tour guide was very very good and her tour was special. She is so passionate for her country. We give her 5 stars! The tuk tuk ride was good and informative. The fado dinner and show was also great the food was excellent and good musicians, we enjoyed the evening. Our day trip to sintra and caiscais with our guide Paulo Pires was amazing. 5 star ⭐️ tour guide and tour. He became our friend and made the tour and day so very special. A highlight of the trip. We then made our way to porto to the exe Almada hotel with a stop in coimbra. Our guide was looking for 4 people and it wasn’t Sarah, instead it was a guy who replaced her. He was ok but not very animated. The tour was a 3 star. Our exe room was good but w a terrible brick wall for a view. We opened our window as the ac didn’t work and the fumes from parking garage below were not tolerable. Would suggest requesting a view. The vintage car tour started out quite confusing for us and our guide Sandra Tavares. We expected to be picked up by someone in the vintage car but it turned our that after half an hour our guide who was asking around for her guests “ the mctavish couple from Hong Kong” was really our guide and she was given the wrong guest info. She then clarified that the tour was a walking tour for an hour n a half fist then followed by the car tour. Once we sorted it out the tour was great. I would recommend the description of the tour be clarified so that the description is clear that we are walking first then the car later….the Douro valley and boat tour w Nelson was 5 star. Our lunch at a private farm was another highlight of the week and Nelson is absolutely top notch. He was very good. It was a special day spent w him that day. Thru out the week most guides were looking for 4 people and co fused. Hope this helps Rob n Fran Crawford

Local specialist: Helena Fernández

Spectular trip. Our guide Silvia was outstand...
Iceland | Feb 15 - Feb 22, 2023

Emerson
Emerson A.
Westfield, NJ | Reviewed on May 03, 2023

Spectular trip. Our guide Silvia was outstanding, she took absolute care of us from soup to nuts. We knew we were in the best of hands and have recommended her and Kim Kim to all our friends

Local specialist: Silvía Ástvaldsdóttir
Silvía
Silvía Ástvaldsdóttir
Local specialist in Sweden | Replied on May 04, 2023

Hi Emerson!

Thank you so much for your lovely review! I'm thrilled you all had such an amazing time in Iceland :)

Best wishes,
Silvia

Accommodations: 1) April 5-8: Pros: The Wat...
New Zealand | Apr 5 - Apr 19, 2023

G
Gary B.
Lakewood, CO | Reviewed on May 02, 2023
Accommodations:
1) April 5-8: Pros: The Waters B & B: Excellent; private, comfortable, fantastic views, well appointed, romantic, amazing in unit breakfast, quiet. Cons: Had to drive to restaurants but small price to pay for this very special B&B. Would highly recommend.
2) April 8-10: Pros: The Peppertree B&B: Quaint, beautiful grounds, quiet, amazing communal breakfast. We had fun conversations, Heidi, the owner was terrific and helpful. Cons: Had to drive into town for any...
Read more

Accommodations:
1) April 5-8: Pros: The Waters B & B: Excellent; private, comfortable, fantastic views, well appointed, romantic, amazing in unit breakfast, quiet. Cons: Had to drive to restaurants but small price to pay for this very special B&B. Would highly recommend.
2) April 8-10: Pros: The Peppertree B&B: Quaint, beautiful grounds, quiet, amazing communal breakfast. We had fun conversations, Heidi, the owner was terrific and helpful. Cons: Had to drive into town for any restaurants, etc.; clean but older room furnishings, needed portable heaters which worked fine, pool is not operational, exercise room is in a shed that is open to the elements.
3) April 10-12: Furneaux Lodge: Pros: Fantastic grounds, terrific one story end unit with great views and privacy, well appointed, clean, great and helpful staff, good restaurant on site with reasonable prices considering everything must be boated in, easy access to hikes. Would highly recommend.
4) April 12-14: Distinction Hotel: Pros: Excellent full service hotel, great location, on-site parking, well appointed rooms, easy access to many restaurants, bars and other services/shopping.
Cons: No exercise facility. They now use a gym a block away. Would highly recommend.
5) April 14-17: Te Anau Lodge: Pros: Excellent staff, helpful and friendly, average B&B breakfast definitely inferior to The Waters and Peppertree, beautiful grounds.
Cons: Very small room and tiny bath (3'6"' x 8'+/-) The room backed up to the kitchen with the staff staring to make breakfast at 5:30 AM...we could hear them. Needed a car to get into town. No amenities. Much better accommodations in town with walking distance to restaurants and shops. I would NOT recommend.
6) April 17-18: Doubtful Sound/Southern Secret overnight boat: Pros: An absolutely fantastic experience. Adequate accommodations but that is not why you go on this excursion. Unbelievable views, terrific crew, met wonderful guests.
This is a must do.
7) April 18-19: Te Anu Lodge: We arrived back in Te Anau around 12: 30 PM. We did not stay at the booked Te Anau Lodge there as it made absolutely no sense to be there and then drive 2+ hours to Queenstown in the morning to catch a flight to Auckland and then back to LA and then to Denver. In our opinion, this was a gross error on Chelsea's part. We subsequently drove to Queenstown after we arrived in Te Anau and booked lodging (double expense since Te Anau Lodge was already paid for).
Activities:
April 5-8: Abel Tasman Natl Park: Wilson's Touring company: Kayaking one day and boat tour which dropped us off for a hike back to Apple Tree Bay. Very well organized company. Well trained staff and the kayak adventure and hike were very fun. Would recommend
April 8-10: Wine tour: We asked Chelsea to book us a private wine tour, after literally weeks we never heard back from her and kept inquiring in which she said she had not heard back from the tour company. Disappointing. I booked a wine tour on line with no problem. The wine tour was excellent.
April 10-12: Furneaux Lodge: Took a 12 KM hike from Punga Lodge back to Furneaux. Would recommend
April 12-14: Dunedin: Private tour of Larnach Castle and communal boat tour to view Albatross then an on land tour of the penguins. Very fun and well organized. Our tour guide, John was friendly and knowledgeable. I would recommend.
April 14-17: Te Anau: Glow Worm tour and next day Jet boat tour: Both were fun, interesting and we would highly recommend both activities. 2 hour hike on the Kepler track after the Jet boat tour.
April 17-18: Doubtful Sound/Southern Secret overnight boat excursion: A must do.
Transportation:
All forms of transportation and transfers were well arranged and had our reservations. However, the plane from Blenheim to Dunedin was originally to depart at 1:30 PM and we got notification that it would depart at 4:15 PM. We contacted Chelsea and she confirmed the plane would depart at 1:30 PM. Since we had conflicting information we called Air New Zealand (no easy feat getting through to them) and it was confirmed to be at 4:15 PM.
Also, Chelsea said we were to meet our Doubtful Sound van at the Te Anau Holiday Park but also stated in the app that we were to be picked up. We called and tour company and confirmed we were to be picked up at our lodging.
Overall, Chelsea did a good job but it should be know that we gave her the itinerary we wanted which was from another travel agent we had booked the tour with in 2020 but were unable to go due to Covid.

Hotel Reviews
The Waters Bed & Breakfast
Tasman
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Peppertree
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Distinction Dunedin Hotel
Dunedin
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Te Anau Lodge
Te Anau
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Doubtful Sound Overnight Cruise
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Beaches, Bays and Seals Guided Sea Kayaking Trip Including Picnic Lunch
Beaches, Bays and Seals Guided Sea Kayaking Trip Including Picnic Lunch
New Zealand
Quality of Experience
Guides, Drivers and Staff
Transport
Wilsons - Abel Tasman National Park Cruise and Walk
Wilsons - Abel Tasman National Park Cruise and Walk
New Zealand
Quality of Experience
Guides, Drivers and Staff
Transport
Explore Blenheim
Explore Blenheim
Blenheim

Chelsea was supposed to book a private tour but said the tour company never got back to her. We booked a tour on line in about a 1/2 hour of research.

Quality of Experience
Guides, Drivers and Staff
Transport
Marlborough and Sounds
Marlborough and Sounds
New Zealand
Quality of Experience
Guides, Drivers and Staff
Transport
Explore Dunedin and the Otago Peninsula
Explore Dunedin and the Otago Peninsula
Dunedin
Quality of Experience
Guides, Drivers and Staff
Transport
Castle to Cruise Tour & Penguin Place
Castle to Cruise Tour & Penguin Place
Dunedin
Quality of Experience
Guides, Drivers and Staff
Transport
Te Anau Glowworm Caves
Te Anau Glowworm Caves
Te Anau
Quality of Experience
Guides, Drivers and Staff
Transport
Te Anau and Manapouri
Te Anau and Manapouri
New Zealand
Quality of Experience
Pure Wilderness Jet Boat with Fiordland Jet
Pure Wilderness Jet Boat with Fiordland Jet
New Zealand
Quality of Experience
Guides, Drivers and Staff
Transport
Walking tracks in and around Te Anau
Walking tracks in and around Te Anau
Te Anau
Quality of Experience
Doubtful Sound Overnight ex Te Anau with Fiordland Cruises
Doubtful Sound Overnight ex Te Anau with Fiordland Cruises
New Zealand

A must do experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Depart New Zealand
Depart New Zealand
New Zealand

After the Doubtful Sound excersion we were booked to stay again in the Te Anau Lodge. The next day we would have to drive 2+ hours to Queenstown to begin our journey home. We realized this made no sense. So after we were dropped off after the cruise we drove straight to Queenstown and booked a hotel in Queenstown. We had to pay for double bookings. This should have been planned by Chelsea.

Quality of Experience
Local specialist: Chelsea Lodge
Chelsea
Chelsea Lodge
Local specialist in Wanaka | Replied on May 15, 2023
Hi Gary and Mary,
Thank you so much for your very thorough feedback on all the accommodation and on elements of your New Zealand Holiday.
I am sorry there was confusion around the Air New Zealand flight, I was just going with what Air New Zealand had informed me but obviously there was some misinformation sent in their emails so I am pleased you were able to get this sorted as the original flight times fitted in much better with the itinerary. I was never informed that you had chosen to... Read more

Hi Gary and Mary,
Thank you so much for your very thorough feedback on all the accommodation and on elements of your New Zealand Holiday.

I am sorry there was confusion around the Air New Zealand flight, I was just going with what Air New Zealand had informed me but obviously there was some misinformation sent in their emails so I am pleased you were able to get this sorted as the original flight times fitted in much better with the itinerary.

I was never informed that you had chosen to make the change to your Te Anau final night and this was just going off your previous itinerary but I am pleased this worked well for you. Sometimes it is nice to come off the overnight and have a relaxing evening as we do find that the overnight boat can be quite exhausting.

I hope you had a wonderful time in New Zealand and perhaps can come back in the future to visit the locations you were unable to see this time.

Regards,
Chelsea

A Once in a Lifetime Trip to Holland!
The Netherlands | Apr 11 - Apr 15, 2023

K
Kyle & Carrie W.
Norway, ME | Reviewed on May 02, 2023
My husband and I had a fantastic time on our trip. We were greeted by our taxi driver Robert and driven to our first hotel. We continued to see and use Robert’s services throughout our trip and we enjoyed his company and tips so much! Our favorite part of the trip was riding our e-bikes around the flower bulb region and seeing all the farms in bloom. It was well organized and throughout and we appreciate Mieke’s tips/advice/and services so much! Read more

My husband and I had a fantastic time on our trip. We were greeted by our taxi driver Robert and driven to our first hotel. We continued to see and use Robert’s services throughout our trip and we enjoyed his company and tips so much! Our favorite part of the trip was riding our e-bikes around the flower bulb region and seeing all the farms in bloom. It was well organized and throughout and we appreciate Mieke’s tips/advice/and services so much!

Hotel Reviews
Het Spoorhuis
Uithoorn
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dikker & Thijs Hotel
Amsterdam
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fletcher Hotel de Witte Raaf
Noordwijk
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Amsterdam - Private canal cruise
Amsterdam - Private canal cruise
The Netherlands
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Mieke Arendsen
Mieke
Mieke Arendsen
Local specialist in The Netherlands | Replied on May 03, 2023

Hi Kyle and Carrie, Thank you for your lovely words. It was wonderful meeting you in Noordwijk and seeing you enjoy the cycling, and a pleasure putting the trip together for you. Are you planting tulips in your nursery now?
Wishing you all the best!
Mieke

Pura Vida forever
Costa Rica | Apr 13 - Apr 25, 2023

Tracye
Tracye P.
Moreno Valley, CA | Reviewed on May 02, 2023
The trip was overall amazing. The tours and guides were exceptional. From Keysii at Cahuita Tours to the Panache crew in Tamarindo. The van drivers (Fernando and others) were helpful and on point. We had a little hiccup with phone calls to Amazilla Travel in Tamarindo, but it did end well. Special shout out to Umami Hotel staff, Tony and others for being so hospitable, a lovely boutique Hotel. Royal Corin was very posh and the pools were very nice. Thank you Olman for a well planned vacay! Read more

The trip was overall amazing. The tours and guides were exceptional. From Keysii at Cahuita Tours to the Panache crew in Tamarindo. The van drivers (Fernando and others) were helpful and on point. We had a little hiccup with phone calls to Amazilla Travel in Tamarindo, but it did end well. Special shout out to Umami Hotel staff, Tony and others for being so hospitable, a lovely boutique Hotel. Royal Corin was very posh and the pools were very nice. Thank you Olman for a well planned vacay!

Hotel Review
Umami Hotel Garden Spa
Puerto Viejo

Great staff. Beautiful people, met some great folks. Easy walk in to town.

Authenticity & Character
Slow and easy
Location
Easy walk to town
Staff
Very accommodating
Cleanliness & Comfort
Fresh and clean
Activity Review
Guided Hike in Cahuita National Park
Guided Hike in Cahuita National Park
Puerto Viejo de Talamanca

Thanks to Keysii we had a great trek. Saw all the good stuff

Quality of Experience
Food
Chicken at Cocos was the bomb.
Guides, Drivers and Staff
Transport
Great boat ride. A saving grace.
Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on May 03, 2023

Hello Tracye,

Thanks for sharing some pictures of your trip to the tropics!
It is great to know every guide and driver provided a unique experience.

I am sure they will be so happy to read your good comments.

Warm regards from CR!
Olman

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