Kimkim Trip Reviews

4.8
Based on 14,733 ratings
Read 14,733 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

We had such an amazing trip to Colombia. Ever...
Colombia | Dec 23 - Jan 2, 2023

Whitney
Whitney B.
Greenacres City, FL | Reviewed on Jan 05, 2023
We had such an amazing trip to Colombia. Everything was planned down to the minute, we had reliable transportation and guides and drivers the entire time. Everyone was on time for every single activity, and we had SO many things planned and the guides were so gracious about showing us around even during the holidays. Everything went so smoothly. We LOVED our guide Peter. He became a friend and made our time in Colombia completely unforgettable. 5 Stars for Kimkim and Chaska tours, thank you... Read more

We had such an amazing trip to Colombia. Everything was planned down to the minute, we had reliable transportation and guides and drivers the entire time. Everyone was on time for every single activity, and we had SO many things planned and the guides were so gracious about showing us around even during the holidays. Everything went so smoothly. We LOVED our guide Peter. He became a friend and made our time in Colombia completely unforgettable. 5 Stars for Kimkim and Chaska tours, thank you both for the memories of a lifetime.

Hotel Review
Finca El Maco
San Agustin

Such an adorable, quaint place with such sweet and helpful staff. I would give it a 10/10, but the nightclub on the property was loud enough to keep me up at night, unfortunately. Otherwise the place would be perfect.

Authenticity & Character
Adorable eco lodge, beautiful grounds.
Location
Staff
Super sweet, helpful staff. Helped us out so much even though we don't speak Spanish.
Cleanliness & Comfort
The club across the way was extremely loud, and not great for someone who is a light sleeper.
Activity Reviews
Jeep Tour in San Agustín
Jeep Tour in San Agustín
San Agustín
Quality of Experience
Guides, Drivers and Staff
Transport
Monserrate Hill Tour
Monserrate Hill Tour
Bogotá
Quality of Experience
Guides, Drivers and Staff
Transport
Fruits of Colombia Food Tour
Fruits of Colombia Food Tour
Bogotá
Quality of Experience
Guides, Drivers and Staff
Transport
Biking in Bogotá
Biking in Bogotá
Bogotá
Quality of Experience
Guides, Drivers and Staff
Transport
Tejo Game in Bogotá
Tejo Game in Bogotá
Bogotá
Quality of Experience
Guides, Drivers and Staff
Transport
Day Hike in Chingaza National Park
Day Hike in Chingaza National Park
Bogotá

Oscar was so sweet and gracious- I had to turn around early because I was pretty sure I was going to die and he so sweetly came up with so many ideas for fun other activities that were a little lower impact. He made sure we had sunscreen and snacks and were comfortable all day. What a sweet guy and he totally saved the day when I felt awful from altitude sickness.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Tatacoa Desert's Astronomical Observatory
Visit Tatacoa Desert's Astronomical Observatory
Villavieja

We left early for this activity, it was absolutely packed. We had to wait in line about 45 minutes to look into 1 of 5 telescopes. It's nothing about the guide or anything like that, we just didn't feel like waiting in line so much after a long travel day.

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to the Tatacoa Desert
Day Trip to the Tatacoa Desert
Villavieja
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Coffee Tour on a Local Farm
Coffee Tour on a Local Farm
San Agustín
Quality of Experience
Guides, Drivers and Staff
Transport
Visit the San Agustín Archaeological Park
Visit the San Agustín Archaeological Park
San Agustín

Seriously one of the most interesting days of my life! I cannot recommend this activity enough. We learned so much and had such a beautiful nature walk.

Quality of Experience
Guides, Drivers and Staff
Transport
Horseback Archaeology Tour in San Agustín
Horseback Archaeology Tour in San Agustín
San Agustín

This was our favorite activity of our 11 day trip. Our guide was just the sweetest, the weather was beautiful, the horses were well trained and well taken care of, and the scenery was just breathtaking. And we had stops on the way and met some absolutely lovely people and got to see some history. I can't recommend this activity enough!

Quality of Experience
Guides, Drivers and Staff
Transport
Farmers Experience in San Agustín
Farmers Experience in San Agustín
San Agustín
Quality of Experience
Guides, Drivers and Staff
Transport
Rafting in San Agustín
Rafting in San Agustín
San Agustín
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Jan 05, 2023
Dear Whitney and Joey, thank you so much for your kind words! We are so happy to hear that you had a great time in Colombia and enjoyed all the activities. It is always a pleasure for us to hear when the guides are able to pass on the magic of the country to our guests. It was a joy for us that you spent the holidays in Colombia. As a result, the club at El Maco was also a bit noisy, Colombians love to party during this time. I hope you could celebrate a little bit with them! Thank you for... Read more

Dear Whitney and Joey,

thank you so much for your kind words! We are so happy to hear that you had a great time in Colombia and enjoyed all the activities. It is always a pleasure for us to hear when the guides are able to pass on the magic of the country to our guests. It was a joy for us that you spent the holidays in Colombia. As a result, the club at El Maco was also a bit noisy, Colombians love to party during this time. I hope you could celebrate a little bit with them! Thank you for your detailed description of the excursions and activities. I'm glad you were so impressed by the horseback riding tour and the archaeological park!

Hope to see you soon again!
Your Chaska Tours Team! :)

This is our second time using Kimkim and the ...
Argentina | Dec 15 - Dec 30, 2022

J
Janice F.
Coram, NY | Reviewed on Jan 05, 2023
This is our second time using Kimkim and the experience with our trip to Argentina was a bit rockier than our previous stellar experience in Portugal. Starting with the driver not picking us up when we landed in Buenos Aires to quite a few schedule schedule changes throughout, we were most concerned at the last minute notifications and lack of consultation from the local office. When we got Kimkim HQ involved, they were very responsive and worked hard with the local office to try to sort... Read more

This is our second time using Kimkim and the experience with our trip to Argentina was a bit rockier than our previous stellar experience in Portugal. Starting with the driver not picking us up when we landed in Buenos Aires to quite a few schedule schedule changes throughout, we were most concerned at the last minute notifications and lack of consultation from the local office. When we got Kimkim HQ involved, they were very responsive and worked hard with the local office to try to sort things out and also to compensate us for the problems. The activities themselves were great and the scenery in Argentina is breathtaking. The local guides were all excellent. But just a word of caution to expect spur-of-the-moment changes, at least in Argentina.

Activity Reviews
Tango Show and Dinner at Café De Los Angelitos
Tango Show and Dinner at Café De Los Angelitos
Buenos Aires

Excellent experience - both the show and dinner. Aside from the multiple tango numbers, the singers were also an unexpected bonus and contributed to the positive vibe.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Driver picked us up earlier than expected and we ended up having to cool our heels in a holding area for an extra half hour with no drinks or food.
Full day Cafayate Excursion
Full day Cafayate Excursion
Salta

Drop-dead gorgeous scenery. Nice pace for the private tour along with a delicious lunch in Cafayate.

Quality of Experience
Guides, Drivers and Staff
Transport
Between Vineyards and Olive  🍷🍇 (Luján de Cuyo & Maipú)
Between Vineyards and Olive 🍷🍇 (Luján de Cuyo & Maipú)
Mendoza

Excellent stops at two wineries as well as a wonderful multi-course lunch with wine parings at Bodega Vistalba.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
High Mountain Tour Mendoza
High Mountain Tour Mendoza
Mendoza

Spectacular drive. It was great to get to see Aconcagua. What made the trip priceless was our lunch stop in Uspallata where we got to see the second half of the world cup gain and see the joy of the Argentinians when their team won.

Quality of Experience
Guides, Drivers and Staff
Transport
Cooking Class in a Winery 🍷🍸🍽️
Cooking Class in a Winery 🍷🍸🍽️
Mendoza

We made bread, empanadas and fried dessert. Great classmates and we enjoyed eating our efforts in the courtyard with a glass of wine while watching the meat for our lunch being grilled. Excellent multi-course lunch. Class was to include breakfast, but it was just a basket of bread, so we were really hungry by lunch!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Salinas Grandes
Salinas Grandes
Salta

Spectacular drive on a very well-maintenance hairpin road to reach the salt flats. Nice stops for photos throughout as well as ample opportunity to explore once we got there.

Quality of Experience
Guides, Drivers and Staff
Transport
Purmamarca & Humahuaca to Salta
Purmamarca & Humahuaca to Salta
Argentina

Nice visit to both small towns and the surrounding scenery was gorgeous, as were the views all along the way. Unfortunately we didn't make it to Humahuaca in time to see the priest come out of the clock as promised and also learned the 14 color mountain was a separate tour and not included with our day trip. Beyond that though, we really enjoyed the small towns and opportunity to taste the local flavors during our lunch stop.

Quality of Experience
Guides, Drivers and Staff
Transport
Argentinean Falls - Full day
Argentinean Falls - Full day
Puerto Iguazú

Great walking tour of the Argentine side of the falls with many opportunities for photos from various vistas.

Quality of Experience
Guides, Drivers and Staff
Transport
Brazilian Falls - PRIVATE
Brazilian Falls - PRIVATE
Puerto Iguazú

Nice complement to the Argentine side tour the previous day to get other views of the falls. Unfortunately, we were only informed after booking that the Garganta del Diablo bridge had been damaged and was being repaired, as was another portion of the walking path, which would have been one of the highlights.

Quality of Experience
Guides, Drivers and Staff
Transport
Half day City Tour - Private service with English speaking guide
Half day City Tour - Private service with English speaking guide
Buenos Aires

Good overview of the city - best to do when you first arrive to get an idea of those areas you'd like to return to.

Quality of Experience
Guides, Drivers and Staff
Transport
Gastronomy experience: Parrilla Walking Tour
Gastronomy experience: Parrilla Walking Tour
Buenos Aires

3 stops - one for empanadas, another for an excellent grilled meat lunch and finally ice cream for dessert. We thought it was going to be small bites at multiple places, but this worked our well and we enjoyed the food at all stops.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Fiesta Gaucha Estancia Santa Susana Excursion
Fiesta Gaucha Estancia Santa Susana Excursion
Buenos Aires

Relaxing all day experience with a nice drive out to the estancia. The hostess was fantastic and really worked hard to keep everyone informed and involved. Lovely lunch under the shade of the trees after a quiet horseback ride around the property.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Emilce Alonso

Overall it was a great experience traveling w...
Portugal | Dec 29 - Jan 4, 2023

S
Shital P.
Tarpon Springs, FL | Reviewed on Jan 05, 2023
Overall it was a great experience traveling with KimKim as our tour company and Marta was absolutely great. Loved all the communication tools and apps the company uses - very user friendly and easy access to the tour guides.
The only thing I would mention is to include more detailed explanation of the tour itself for example what exactly is included in the tour so that the client knows how to ask for customization.
Also please make note that the lady driver that took us from Porto to...
Read more

Overall it was a great experience traveling with KimKim as our tour company and Marta was absolutely great. Loved all the communication tools and apps the company uses - very user friendly and easy access to the tour guides.
The only thing I would mention is to include more detailed explanation of the tour itself for example what exactly is included in the tour so that the client knows how to ask for customization.
Also please make note that the lady driver that took us from Porto to Lisbon did not speak much English and we did not find her to be a safe driver. The ride was rough with her.
Thank you 🙏🏼

Hotel Review
Tivoli Avenida Liberdade Lisboa—A Leading Hotel of the World
Lisbon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The bathrooms need much improvement. The water from the shower went to the floors because there is not enough barrier
Activity Reviews
Day Excursion to Douro Valley, Wine Tasting & River Cruise
Day Excursion to Douro Valley, Wine Tasting & River Cruise
Porto
Vintage Car Tour of Porto
Vintage Car Tour of Porto
Porto
Get to Know Lisbon with a Local
Get to Know Lisbon with a Local
Lisbon
Private Day Excursion: Sintra, Cascais & Estoril
Private Day Excursion: Sintra, Cascais & Estoril
Portugal
Local specialist: Marta Trzeciakowska
Marta
Marta Trzeciakowska
Local specialist in Madrid, Spain | Replied on Jan 09, 2023

Hi Shital, it was a great pleasure to organize this anniversary trip to Portugal for the both of you. I am happy to hear you enjoyed your Winter adventure here with us. On the other hand, I will speak with the driver about your comment above, to make sure it does not repeat. Let me know if you visit Spain or Portugal in the future and I will do my best to prepare a new experience for you :) All my best, Marta

Northern Vietnam Bliss
Vietnam | Dec 27 - Jan 3, 2023

Dana
Dana C.
Singapore | Reviewed on Jan 05, 2023
Just returned from an 8 day trip planned via KimKim to Northern Vietnam (Hanoi, Sapa, Halong Bay) and could not recommend KimKim and Realistic Asia’s tours more highly. This was my husband and my first time taking an entirely “tour guided” vacation, as we typically plan and organize everything ourselves. To be honest, when researching KimKim tours, I found mixed reviews (mostly due to covid and changes it forced upon past clients), but after filling out the initial query into the trip, I felt... Read more

Just returned from an 8 day trip planned via KimKim to Northern Vietnam (Hanoi, Sapa, Halong Bay) and could not recommend KimKim and Realistic Asia’s tours more highly. This was my husband and my first time taking an entirely “tour guided” vacation, as we typically plan and organize everything ourselves. To be honest, when researching KimKim tours, I found mixed reviews (mostly due to covid and changes it forced upon past clients), but after filling out the initial query into the trip, I felt Ashley and the AI questionnaire had a great grasp on the type of travelers we were and our expectations for a private, 2 person tour that focused on nature, getting to know local people and food. When we received the final quote, the price was not much more than if we were to plan it ourselves, but allowed us to sit back and enjoy rather than deal with the stresses of booking and organizing everything before and during the trip. We did food tours, treks through rice fields, visits with local farmers, tastings of rice wine and tea, train rides, cave tours, cooking lessons, and boat cruises…all of which were scheduled exactly as promised- away from the beaten path, individualized and to our level of care and quality. Ashley checked on us throughout the trip and was prompt in replying to any questions or concerns about the trip before and while it was happening. I would definitely travel through KimKim in the future and have no problem recommending them to others who are looking for a reliable, personalized, and responsive agency to make your next dream vacation become a reality.

Hotel Reviews
Aurora Premium Hotel & Spa

Great location and very friendly, responsive staff. Comfortable rooms and a good spread of food for people of all diets for breakfast.

Authenticity & Character
Location
Walkable to many restaurants, shops and local sites of interest.
Staff
Very friendly and helpful
Cleanliness & Comfort
Livitran Express

As far as overnight train rides go, this is one of the most comfortable I’ve been on in SE Asia. The sheets and pillows were very clean and the complimentary snacks and drinks were appreciated. The room was a bit cold in the winter months, but manageable. The rooms were very quiet and we couldn’t hear anyone once they were all in their rooms. The shared bathrooms were surprisingly clean, even at the end of the long journey and I would compare to any average airplane bathroom on a long flight. Stocked with toilet paper and soap as well.

Authenticity & Character
Cute Christmas decorations and an adjustable table lamp made for a nice ambiance at the holidays.
Staff
Great onboarding staff. Had a train staff unlock and open our door as we were about an hour into the trip which was unexpected and unexplained. He said something in Vietnamese then shut the door immediately.
Cleanliness & Comfort
Clean beds, sheets and fairly clean shared bathrooms
Silk Path Grand Resort & Spa Sapa
Lao Cai

Beautiful grounds and architectural details at this hotel. Unfortunately it was extremely foggy our entire stay, but even despite that, the ambiance was incredible. Very kind and caring staff who were attentive and caring in their interactions. The room was large and the bed was a dream to sleep in. Bathroom could use some more ventilation and the drain in the bathtub was very slow. Food at breakfast was amazing and we were spoiled for choice of delicious options. The spa experience was one of a kind and we wished we had more time to enjoy the amazing facilities there- hot and cool plunge pools, sauna, herbal bath and excellent massages. We took the free shuttle into the city center, which was a short trip and always on time. Would highly recommend this hotel as a peaceful and gorgeous spot to start and end your days when exploring Sapa.

Authenticity & Character
Very nicely decorated and attention put into everything from the elevator walls to the high quality furniture.
Location
Just outside of town and up a hill for amazing views. Shuttle regularly takes you into city center if necessary.
Staff
Very attentive and friendly staff in all locations of the hotel- front desk, breakfast, Italian restaurant, spa, drivers.
Cleanliness & Comfort
All spaces were warm and cozy despite the super cold temperatures. We slept soundly and felt pampered in this hotel.
Era Cruises
Hai Ba Trung Dist., Hanoi

A nice, medium sized boat to cruise Halong bay in. The staff were very kind and hospitable, paying attention to details and making sure each group was taken care of in a similar fashion. All activities were run to plan and on time. The boat furnishings, floors and decor were a bit run down, and some repairs and updates would be helpful, but overall a beautiful boat and setting to spend a night. Our room was by far the best part! It was HUGE for a cruise and had an amazing bathroom with large rain shower, beautiful soaking run by the window, lounge chairs on our private deck and fabulous Japanese toilets. The bed was large and comfy and the heating worked efficiently for us during the cold nights. We had a spa treatment which was nice, although the space was also a bit musty and could use some updates to decor. Food was plentiful and the staff did a great job accommodating my vegetarian needs.

Staff
Cleanliness & Comfort
Activity Reviews
Hanoi Evening Walking Street Food Tour
Hanoi Evening Walking Street Food Tour
Hanoi

Super full after this short tour of Hanoi specialty foods. We loved the variety of spots our guide took us and how he gauged where to go next based on our preferences and thoughts. Vegetarian and non-veg options were available at all stops. Our guide was very friendly and easy to laugh with, ask questions and trust for other suggestions to check out during the rest of our stay.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Walking around with a local guide where we stayed was helpful in gathering our bearings for the rest of the trip.
Day Trip to Ba Vi Countryside & Cooking Class
Day Trip to Ba Vi Countryside & Cooking Class
Hanoi

Wonderful variety of activities, scenery and authentic experiences with local people. We enjoyed tasting the rice wine, tea, and SO MUCH food local food (for vegetarians and non). While we didn’t get to ride bikes due to rain, we didn’t feel like that diluted the trip. Our guide was kind, chatty, and helped us in translating and playing games or asking questions with our hosts at each spot. We felt very welcome and while I know there are other tourists who do come to this area, we felt like we were the only ones there and only saw one other small group of expats at lunch. We are grateful for this tour and the insight it gave us into local daily life in the countryside.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half day Taphin red Dao hill tribe village
Half day Taphin red Dao hill tribe village
Sapa

The walk was mostly on paved roads and our guide was very quiet on the first day. We were challenged to know what to ask and weren’t provided a lot of information. The walk was peaceful and we did meet some local woman artisans, but we felt like their goods were machine made, wrapped in plastic for loads of tourists, and it didn’t quite feel authentic other than seeing one of their homes briefly. We would have rather learned how to make something with them or played games with the local kids than be haggled to buy something most of the walk.

Quality of Experience
The location seemed a bit lack luster. Just walking on a road people drive on most of the time.
Food
Excellent lunch and variety of local options to try
Guides, Drivers and Staff
First day our guide was very quiet and shy. We didn’t feel her as chatty so seemed less knowledgeable than other guides we’ve had.
Transport
We were told that we didn’t have a driver to take us back to the hotel after lunch. After questioning this, we were told actually never mind and that it could be arranged, but my husband could not leave his bag in the van during lunch because our driver may change.
Sapa Trekking & Sightseeing
Sapa Trekking & Sightseeing
Sapa

A great day of trekking through the countryside and enjoying the beauty of the rice paddies. It was extremely muddy, so I appreciated our guide’s suggestion to rent rain boots for the day’s excursion. The first two villages of the hikes were east walks on paved roads and footpaths, but hardly anyone except us out walking. The walk to the last village was through the rice paddies and very challenging to navigate in the thick mud and hills. Two very capable and kind local women held my hand through much of this section of the trek and saved me many times from face-planting into the mud! Our guide seemed more relaxed than the previous day which made for a more enjoyable, fun experience.

Quality of Experience
Food
Great veg and non veg options at the end of the hike to fuel us through the rest of the day
Guides, Drivers and Staff
Transport
Same driver at start and finish of day
Dining at Comet restaurant (Aurora  Hanoi hotel)
Dining at Comet restaurant (Aurora Hanoi hotel)
Hanoi

Had NYE dinner here. Excellent views of the city. Upon entering, we were seated right next to another couple even though there were two top tables available across the room. We asked to be seated there instead for our privacy and the other couples. We were told this was not possible after much discussion. When ordering a bottle of wine, we were brought the wrong bottle that was not on the menu and told it was the only one. My husband went to ask management about it, as the service staff were not able to explain the situation. We ended up ordering beer and wine by the glass instead. The vegetarian food was extremely plentiful but it was all brought out at once so much of it was cold before I could eat it. My husband, on the other hand, was only brought one dish and a salad, which seemed miserly compared to all of the vegetarian dishes I was brought. We had to leave the table multiple times to find staff and order more drinks or ask for plates to be cleared. Overall, it was an average meal. The staff were trying but they seemed overwhelmed and inattentive for such a big night of celebrations.

Quality of Experience
Badly timed dishes, staff who were inattentive and not knowledgeable about the menu.
Food
Dark & Bright Cave - Halong Bay - Hanoi (Era)
Dark & Bright Cave - Halong Bay - Hanoi (Era)
Ha Long Bay

Beautiful but a very short experience. The “dark” cave was closed so we only toured the “light” cave which was not big. The rower was amazing and worked so hard. Despite the rain and fog, it was still peaceful and gorgeous. Our tour took us about ten minutes earlier than other boats did and it made a HUGE difference to be the first ones out on the water. When we returned, the dock was crammed with tourists. Enjoyable but i would have liked a longer ride and to have seen more than one small cave.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ashley Nguyen
Ashley
Ashley Nguyen
Local specialist in Hanoi | Replied on Jan 06, 2023

Dear my beloved guest,
Thank you so much for devoting some time to leave us such a great review. It really means a lot to us that you had a great experience with our company.
Looking forward to serving you in future trip to our country Vietnam and other Indochina countries.
Best wishes!
Ashley

Just back from a 8-day trip to Morroco. Kim K...
Morocco | Dec 27 - Jan 3, 2023

P
Paul C.
Ashburn, VA | Reviewed on Jan 05, 2023

Just back from a 8-day trip to Morroco. Kim Kim lined up the hotels, special tours and driver. It was incredibly helpful to have a driver with us for the entire trip. They guys made it easy to have fun, adventurous trip with my family.

Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Jan 05, 2023

Hi Paul,

Thank you so much for devoting some time to leave us such a great review.

It really means a lot to us that you had a great experience with our company, and we made you feel welcome in our beautiful country. It fills us with pride when we get such compliments from our guests and know that they are satisfied with the service we provide. All the members of our team will be happy to read your kind words :)

Looking forward to serving you again in our Moroccan Kingdom.

Best,
Ali

Morocco-Detailed planning and it was tailored for our...
Morocco | Dec 23 - Dec 29, 2022

G
Gayatri P.
King of Prussia, PA | Reviewed on Jan 05, 2023
Detailed planning and it was tailored for our requests and interests.
The overall travel guide could have been a little more communicative but overall other city cape fox local guides were very good
I would recommend Kim Kim and Sharon !
The bookings and hotel reservations were perfect.
Guides and our drive were always on time and very very helpful and trustworthy!
Overall fantastic experience!
Read more

Detailed planning and it was tailored for our requests and interests.
The overall travel guide could have been a little more communicative but overall other city cape fox local guides were very good
I would recommend Kim Kim and Sharon !
The bookings and hotel reservations were perfect.
Guides and our drive were always on time and very very helpful and trustworthy!
Overall fantastic experience!

Hotel Reviews
Riad Al Makan
Fès
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Maison d'Hôtes La Vallée des Figues
Boumalne

Could have tuned on the heat-in advance we went into very very cold rooms

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Nesma Suites & SPA
Medina, Marrakech
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Merzouga Dunes Camps
Merzouga
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Guided Tour of Fes
Guided Tour of Fes
Fes
Quality of Experience
Guides, Drivers and Staff
Transport
Fes to Merzouga via Ifraine and Azrou -  Camel Trek to Desert Camp
Fes to Merzouga via Ifraine and Azrou - Camel Trek to Desert Camp
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
ATV Quad Tour of the Desert
ATV Quad Tour of the Desert
Merzouga
Quality of Experience
Guides, Drivers and Staff
Transport
Merzouga to Dades Valley Via Todgha Gorge
Merzouga to Dades Valley Via Todgha Gorge
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Dades Valley to Marrakech via Ait Ben Haddou
Dades Valley to Marrakech via Ait Ben Haddou
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Guided Tour of Marrakech
Guided Tour of Marrakech
Marrakesh
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sharon Louthian

Morocco tour
Morocco | Dec 25 - Jan 3, 2023

S
Shreeyala U.
Hoffman Estates, IL | Reviewed on Jan 05, 2023
My family’s experience in Sahara dessert in terms of accommodation was disappointing .
My family, who organized the trip, had requested luxury tent accommodations in Sahara dessert and we were booked with Paradis du Sahara.
However when our party of 22 arrived there , our family was told that we had to go to another tent. We waited for 20 minutes in the cold and were transferred to another, basic tent with cheap and bare minimum furnishings. Another family in our group also had the same...
Read more

My family’s experience in Sahara dessert in terms of accommodation was disappointing .
My family, who organized the trip, had requested luxury tent accommodations in Sahara dessert and we were booked with Paradis du Sahara.
However when our party of 22 arrived there , our family was told that we had to go to another tent. We waited for 20 minutes in the cold and were transferred to another, basic tent with cheap and bare minimum furnishings. Another family in our group also had the same experience. We had to be driven back for dinner to where the rest of the party were housed. We reported this to our local tour guide Ibrahim who made an alternate arrangement which was slightly better than the basic tent but still not the luxury tent we had originally booked and which others in our group got lucky enough to stay in.
This experience left a bad taste, especially since we were the first to book it and because we paid the same (high) price as the families who got the luxury tents.
Again, in Ourrzazate and Marrakech our accommodation were changed from a central location to different ones. In Ouarzazate, we were supposed to stay in a traditional Riad, and instead stayed in a standard hotel. The accommodation in Marrakesh was a good resort, but it took about 45 minutes each way to the city center, while the one I had planned for was right in the center with slightly more luxurious accommodations. Also the hotel we did stay in did not cater to our vegetarian options, despite our repeated prior communications with them, which led to many of us having to skip dinner on New Year’s Eve.
At the very least, I would have liked to have received communication about these changes. Not being informed about the downgrades made the experience all the more stressful and disappointing.

Hotel Reviews
Paradis Du Sahara
Merzouga

We were booked to stay here , but when were arrived we were transferred in a vehicle to another camp with cheap and basic accommodation after making us wait in the cold for 20 minutes. The rest of our group got the accommodation here while we who had booked earlier than the rest got to stay in a downgraded camp tent while paying the same high price for the luxury camp

Fredj Hotel & Spa
Tangier
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Shower was not draining
Puerta Azul
Chefchaouen
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fes Marriott Hotel Jnan Palace
Fès
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Barcelo Palmeraie
Marrakech

Beautiful hotel and rooms However far from the city Centre and takes a long time to commute

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Odyssee Center
Casablanca
Authenticity & Character
Location
Staff
Cleanliness & Comfort
ibis Ouarzazate Centre
Ouarzazate

Shower was excellent Food was good Rooms are very small and walls are very thin. Everything can be heard from the neighboring rooms and hallway. Dirty carpets

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Explore Chefchaouen (guided)
Explore Chefchaouen (guided)
Chefchaouen
Quality of Experience
Guides, Drivers and Staff
Transport
Tour Fes with a Private Guide
Tour Fes with a Private Guide
Fes

Very knowledgeable guide with great communication. Kept the tour very interesting . However can avoid taking the travelers to the ceramic factory which is priced over the roof

Quality of Experience
Guides, Drivers and Staff
Ibrahim- our guide went above and beyond to take care of us
Transport
Camel Trek into a Luxury Sahara Camp
Camel Trek into a Luxury Sahara Camp
Morocco

We had booked in Paradis Du Sahara but when we went there we were told we would be transferred to another camp- were made to wait for 20 minutes for the keep in the cold weather and transferred to a cheap and basic camp. We were again transferred for dinner to the paradis du Sahara and when we told our local tour manager that we were supposed to be staying in paradis du Sahara- he arranged us accommodation in another basic camp but with better bathrooms- very disappointed with the experience -we felt cheated

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sahara to Ouarzazate via Todra Gorge
Sahara to Ouarzazate via Todra Gorge
Morocco

Tides gorge was abbreviated to 15 minutes only in favor of a shop i between

Guides, Drivers and Staff
Transport
Ait Benhaddou, Tizi-n-Tichka Pass over the High Atlas, Marrakech
Ait Benhaddou, Tizi-n-Tichka Pass over the High Atlas, Marrakech
Morocco

Did not see the switch backs in Tizi N tikta pass

Quality of Experience
Guides, Drivers and Staff
Transport
Hassan II Mosque
Hassan II Mosque
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Tour Marrakech with a private guide
Tour Marrakech with a private guide
Marrakesh

Our local tour guide Mustafa - was knowledgeable However , in the Marrakesh bazaar he was hurrying us up and not letting us to explore the shops which we wanted to go and see only to take us to shops of his choosing which were very expensive and telling us to take our time

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Megan Lower

Great Thailand Vacation
Thailand | Dec 21 - Dec 29, 2022

Chrissie
Chrissie B.
Ballenger Creek, MD | Reviewed on Jan 05, 2023
KimKim worked with me to build the perfect family vacation to Thailand. We refined based on our interests and needs, and ultimately, KimKim built a trip with amazing cultural experiences. Our specialist checked on us throughout the trip and was able to help schedule a new flight as needed. If you’re traveling somewhere you are unfamiliar with or you just want to hit the “easy” button, don’t hesitate to use KimKim. Read more

KimKim worked with me to build the perfect family vacation to Thailand. We refined based on our interests and needs, and ultimately, KimKim built a trip with amazing cultural experiences. Our specialist checked on us throughout the trip and was able to help schedule a new flight as needed. If you’re traveling somewhere you are unfamiliar with or you just want to hit the “easy” button, don’t hesitate to use KimKim.

Activity Review
Chiang Mai – Half day Morning visit Elephant Jungle Sanctuary join-in   - Wat Phra That Doi Suthep
Chiang Mai – Half day Morning visit Elephant Jungle Sanctuary join-in - Wat Phra That Doi Suthep
Chiang Mai

A must add to any northern Thailand vacation

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Long Dao
Long
Long Dao
Local specialist in Vietnam | Replied on Jan 07, 2023

Hi Chrissie,
Thank you so much for the feedback and your kind words! It was a great pleasure for us to organize this family trip for you that you enjoyed it. Thanks again for choosing our services, and we hope to see you again!
Long

Amazing Galapagos vacation
Galapagos Islands | Dec 21 - Dec 26, 2022

Rahul
Rahul N.
Johns Creek, GA | Reviewed on Jan 05, 2023
Alavaro did a great job with organizing our much awaited trip to the Galapagos. He took the time to understand our wish list before recommending options and patiently worked through multiple iterations that better fit our family’s interests.
We stayed on Santa Cruz, Isabela, San Cristobal and visited Espanola; we were amazed by the biodiversity on all these islands and the difference between each of them.
Viviana on Santa Cruz Island was very knowledgeable. She picked us up from Baltra... Read more

Alavaro did a great job with organizing our much awaited trip to the Galapagos. He took the time to understand our wish list before recommending options and patiently worked through multiple iterations that better fit our family’s interests.
We stayed on Santa Cruz, Isabela, San Cristobal and visited Espanola; we were amazed by the biodiversity on all these islands and the difference between each of them.

Viviana on Santa Cruz Island was very knowledgeable. She picked us up from Baltra airport and took us to a lava tunnel, private reserve, and Charles Darwin Foundation.

Hotel Reviews
Hotel Fiesta
Puerto Ayora
La Casita de la Playa
Puerto Villamil
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Opuntia Galapagos Hotel
Puerto Baquerizo Moreno

Staff were helpful. Breakfast was great. Hotel room was not maintained (bugs, ants, mosquitoes, lizard in the room, bathroom ceiling is open to the room, bathroom door was stuck and housekeeping/maintenance didn’t address the issue, air conditioner stinks when turned on, extremely expensive laundry (charged $4/kg while the laundromat actually charged $1.5/kg).

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Welcome to Santa Cruz Island:  Highlands & Charles Darwin Research Station
Welcome to Santa Cruz Island: Highlands & Charles Darwin Research Station
Puerto Ayora
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Breeding Center & Wetlands of Isabela Island
Breeding Center & Wetlands of Isabela Island
Galapagos Islands
Welcome to San Cristóbal Island! Visit the Interpretation Center, Tijeretas Hill, or La Lobería
Welcome to San Cristóbal Island! Visit the Interpretation Center, Tijeretas Hill, or La Lobería
Galapagos Islands

There was confusion with the guide about the itinerary and we ended up visiting the Interpretation Center on the final day of our stay on San Cristobal.

Embracing Nature: Discovering Wildlife on Española Island
Embracing Nature: Discovering Wildlife on Española Island
Isla San Cristóbal
360° Tour of San Cristóbal Island: Highlights, Beaches & Marine Life
360° Tour of San Cristóbal Island: Highlights, Beaches & Marine Life
Isla San Cristóbal
Free morning on San Cristobal until Departure
Free morning on San Cristobal until Departure
Isla San Cristóbal

We ended up visiting the Interpretation Center on the final morning since there was confusion with our itinerary on the arrival day.

Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Jan 05, 2023

Hello Rahul & Deepti!

Thank you so much for your detailed review and feedback, it is truly valuable to know about the experience you had in the Galapagos Islands, and keep assured that the feedback will be conveyed to the local providers.

Warm hugs from your local friend in Ecuador!
Alvaro

Egypt is a fantastic place
Egypt | Dec 15 - Dec 28, 2022

Gina
Gina G.
Bothell West, WA | Reviewed on Jan 05, 2023
We had a wonderful experience in Egypt. The planning went smoothly, and my specialist certainly accommodated all our requests. Once we arrived in Egypt we had a very pleasant trip, we were warmly received by Mohamed, we had great guides (Shaima, Mohamed, Zacharias) that went out of their way for us to have a wonderful experience. We absolutely loved the Hyatt Regency at Giza Heights and the resort in Hurghada. The Nile cruise was beautiful and we ate deliciously every day. The camping along... Read more

We had a wonderful experience in Egypt. The planning went smoothly, and my specialist certainly accommodated all our requests. Once we arrived in Egypt we had a very pleasant trip, we were warmly received by Mohamed, we had great guides (Shaima, Mohamed, Zacharias) that went out of their way for us to have a wonderful experience. We absolutely loved the Hyatt Regency at Giza Heights and the resort in Hurghada. The Nile cruise was beautiful and we ate deliciously every day. The camping along Bedouins at the white desert was a very unique experience that we will never forget.
We had a busy trip, visiting Cairo, Alexandria, Aswan, Philae Temple, Abu Simbel, Luxor, Karnak, Hurghada and the desert and then the white desert; and we did a myriad of activities at every place. We could not have done so much without the help of our wonderful agency. Egypt is so beautiful and so vast, we can't wait to go back and will definitely work with the same travel agency again.

Hotel Review
Amwaj Livingstone Nile Cruise
Aswan

What a great cruise! Our time cruising the Nile was very pleasant and we enjoyed every minute. All the waiters are very courteous and we especially would like to commend Raul at the deck bar and the wonderful service by Mahmoud at the restaurant. We had our laundry taken care of here and the service was excellent.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Ibrahim Elaref

Amazing Indonesian Adventure
Indonesia | Dec 28 - Jan 4, 2023

Jon
Jon P.
Cherry Hill, NJ | Reviewed on Jan 05, 2023
This was an amazing adventure! We especially enjoyed all the interesting hotels we stayed along the way. A highlight to the trip was exploring the Ijen Crater and seeing Komodo dragons. The food experience was wonderful! All our guides were helpful. Read more

This was an amazing adventure! We especially enjoyed all the interesting hotels we stayed along the way. A highlight to the trip was exploring the Ijen Crater and seeing Komodo dragons. The food experience was wonderful! All our guides were helpful.

Hotel Reviews
Plataran Bromo
Wonokitri

Incredible place! Would like to spend more time here.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ijen Resort and Villas
Banyuwangi

Amazing place! Would like to spend more time here

Authenticity & Character
Location
I’m
Staff
Cleanliness & Comfort
Activity Reviews
Hike to the Top of Mount Ijen Volcano
Hike to the Top of Mount Ijen Volcano
Ijen, East Java

This was a highlight. Great guide! Excellent hike and got to see the blue flame

Quality of Experience
Guides, Drivers and Staff
Transport
Liveaboard Cruise: Komodo dragons, beaches, snorkelling and manta rays
Liveaboard Cruise: Komodo dragons, beaches, snorkelling and manta rays
Komodo Island

This was another highlight to our trip! Great crew on the boat!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Marc Urban
Marc
Marc Urban
Local specialist in Bali | Replied on Jan 11, 2023

Hi Jon & Kelsey,

Thank you for your review; we wish you a happy new year and we hope to see you soon back in Indonesia!

Best,
Marc

Abdou was attentive, caring, and provided nec...
Morocco | Dec 19 - Dec 28, 2022

D
Dharmesh & Sadhna M.
Sheboygan, WI | Reviewed on Jan 04, 2023
Abdou was attentive, caring, and provided necessary service promptly. He was able to tailor individualized services within the group. He promptly tended to all our needs and accommodated last-minute changes. His honesty and transparency helped us make proper choices throughout the trip. Most of our accommodations were boutique-style hotels but were not elderly-friendly. Part of the accommodation difficulties included a lack of hot water to shower, overall poor lighting in the rooms,... Read more

Abdou was attentive, caring, and provided necessary service promptly. He was able to tailor individualized services within the group. He promptly tended to all our needs and accommodated last-minute changes. His honesty and transparency helped us make proper choices throughout the trip.

Most of our accommodations were boutique-style hotels but were not elderly-friendly. Part of the accommodation difficulties included a lack of hot water to shower, overall poor lighting in the rooms, and no elevators for the elderly to use. Abdou was receptive to further improvement of his custom tour planning. We would recommend KimKim to Morocco travelers.

Hotel Reviews
Merzouga Dunes Camps
Merzouga
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kasbah Hotel Chergui
Erfoud
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Salam Fes
Fes
Authenticity & Character
Location
Staff
Cleanliness & Comfort
lighting, lack of hot water, and direction within the building
Hotel Xaluca Dades
Boumalne
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Sharon Louthian

Erin was amazing!
Patagonia | Dec 20 - Jan 2, 2023

Pam
Pam F.
West Scarborough, ME | Reviewed on Jan 04, 2023
Erin was amazing! She nailed our itinerary on the first try. She was very open to questions and helped us narrow things down as needed. Every transfer, guide, etc was great. We spent two weeks in the region and never had any complications. I would highly recommend Erin for travel planning. We loved the Estancia La Peninsula where we spend the day riding, eating incredible lamb and learning how the ranch worked. I left feeling like I’d spent the day with family. We had several... Read more

Erin was amazing! She nailed our itinerary on the first try. She was very open to questions and helped us narrow things down as needed. Every transfer, guide, etc was great. We spent two weeks in the region and never had any complications. I would highly recommend Erin for travel planning.

We loved the Estancia La Peninsula where we spend the day riding, eating incredible lamb and learning how the ranch worked. I left feeling like I’d spent the day with family.

We had several guides Devi, Virginia and Shelda (spelling may be wrong) and we learned so much from them about flora, fauna and the geology of the region. They were patient with our pace and let our son pick their brains about travel.

Truly and once in a lifetime trip that we got to share with our 20 something sons. Thank you Erin!

Hotel Review
Cyan Recoleta Hotel
Recoleta, Buenos Aires
Authenticity & Character
Location
Walking distance to food, a mall, cemetery
Staff
Once they warmed up they were very helpful
Cleanliness & Comfort
Bugs in one room
Local specialist: Erin Wiley

Excellent experience working with Randall and KimKim ! A wonderful family trip in Dec 2022.
Costa Rica | Dec 10 - Dec 20, 2022

R
Roveen B.
Berkeley, CA | Reviewed on Jan 04, 2023
I worked with Randall to organize this trip and give him an A+ for his work! I would highly recommend him to anyone planning a trip to Costa Rica. There were many moving parts in the planning process, starting from our original plan to do this trip in the summer to ultimately doing this in the winter. Also, we went from a smaller 4 person group to start with to a larger multi-generational 8-person family trip. Randall was extremely responsive, patient and very helpful with all the changes... Read more

I worked with Randall to organize this trip and give him an A+ for his work! I would highly recommend him to anyone planning a trip to Costa Rica.

There were many moving parts in the planning process, starting from our original plan to do this trip in the summer to ultimately doing this in the winter. Also, we went from a smaller 4 person group to start with to a larger multi-generational 8-person family trip. Randall was extremely responsive, patient and very helpful with all the changes that we had to iterate on. Also, kudos to Chris, the emergency contact assigned to us for support while we were on the trip itself - turns out that due to flight delays, we missed a flight connection, and had to enlist him to make some last minute modifications to our plans. Very handy to have this support.

Now on to the trip itself -
It was 10 day trip with bookends in San Jose. It was a fabulous trip enjoyed immensely by everyone in our party. Costa Rica is a fantastic combination of nature, wildlife, activities, and some interesting cultural experiences - something for everyone in our party. We ended up splitting our time between the Arenal volcano area and the Caribbean Coast. We had originally planned to go to the Pacific Coast (and Manuel Antonio Park) which is more on the beaten path but ended up switching the plans to go to the more chill Caribbean Coast. And glad we did, as it fit our travel interest and style really well, and its Afro-Carib vibe is certainly different from the rest of Costa Rica. Thanks to Randall to enable this switch to happen during the planning process and for his recommendation on the activities in the area.

Some details:

Accommodations:
Arenal Manoa and Hot Springs Resort in La Fortuna - Absolutely fantastic place to stay with beautiful grounds, multiple pools (including a hot springs), amazing breakfast buffet, and plenty of drinking/dining options on site, including a sushi place, a pizza place, and a main dining room with gorgeous views. The service was awesome, and each of our rooms had fantastic views of the Arenal volcano to wake up to! We also got super lucky as we had clear views every day during our stay (which I am told was a bit unusual).

Cariblue Beach and Jungle Resort in Puerto Viejo - Nice, rustic set-up, right across from a beach with nice grounds. A good dining room with a varied menu, and a pleasant lounge area. We ended up enjoying the nail-biting World Cup Finals while there! The breakfast buffet was unexciting. There is a pool with a swim-up bar, which we ended up not using due to the proximity to the beach itself. The service at the resort was a bit uneven, e.g., they only give you one key per room (regardless of number of guests in the room), and they didn't seem to have the front desk manned after hours in case of any issues like getting locked out. One of the people at the front-desk (Alberto) was downright rude. Also, one of our rooms had a leaking AC unit, and the staff did not (or were not able to) fix it and we ended up not using it. The location of the resort is great though with easy access to Puerto Viejo dining and night life.

Transportation - Excellent set-up for our point-to-point movement. Nice, comfortable vans, with good air-conditioning to make some of the 4-5 hour drives very pleasant.

Activities:
The highlights of our trip to the Arenal Volcano area were:
- The Penas Blanco safari float excursion was a very enjoyable experience for the older folks in our group (who wanted to skip the mountain biking some of the others did). It was a short drive from our hotel, so it gave us plenty of time on the water and sighting of some good wildlife.
- The Cano Negro Wildlife Refuge tour was fun, gave us a glimpse of the countryside heading up north to the park near the Nigaragucan border. We were lucky enough to see plenty of wildlife (caiman, monkeys, sloths, toucans, etc.) both on the boat and when we got off the boat when our guide sighted something. The chocolate tour at Don Domingo's farm nearby at the end was a nice touch.
- The white water rafting class II/III excursion on the Blasa river that the younger folks in our group did with Wave Expedition was exciting, perhaps a bit too exciting. Two of them were thrown off the raft very early on in the ride, and were not fully ready/prepared for it - the class category are definitely to be taken seriously!
- Mistico Hanging Bridges & La Fortuna Waterfall - really nice for the entire group. Great perspective crossing the bridges over the forest canopy and biodiversity and wildlife sighting along the walk. The La Fortuna Waterfall is a definite must do for those that can brave the multiple steps down - the swimming in the watering hole below was a highlight.
- The mountain biking tour was nothing too exciting. It's pleasant enough, but most of it was along a paved road - we were expecting it be more on dirt roads or trail riding. It did allow for us to stretch our legs during the trip. The highlight was a coati along the roadside and the views at the end of the ride overlooking Lake Arenal and the volcano in the background.
- Enjoyed the downtime in the town of La Fortuna more than we had anticipated. Some good local dining options - our find was Choza del Laurel - authentic, traditional plates and amazing freshly ground and brewed coffee at the end!

The Maleku Tribal Village visit was very disappointing. It didn't seem to match the description for it at all: We didn't see any village on the tour, neither did we get served a traditional lunch, nor observe any of the sights mentioned in the write-up. If seemed that those of us who did the zip-lining tour got to do the same experience as well, so not sure what one got for doing the Maleku tour. I would suggest that KimKim review this offering.

The highlights of our trip on the Caribbean Coast were:
- Bribri Tribal and Waterfall visit on the Caribbean Coast along with the chocolate making part. A must-do! Our guide Gloria was awesome
- Jaguar Rescue Center tour - despite the fact that there are no jaguars there - the work they are putting into rescuing and rehabbing the various animals is impressive and worth supporting
- Enjoying the night life and dining in the town of Puerto Viejo including an impromptu music festival one of the nights we were there!
- Beach time at the various beaches in the area, including the one across the street from our hotel
- Some dining finds were Chile Rojo and Lidia's Place in PV and El Refugio in a garden setting down the road near Playa Punta Uva.

The not so good experience was the Cahuita Park Hike & Snorkel tour - mostly because the weather resulted in the snorkeling part being cancelled. We learnt that this is not uncommon for this time of the year - so obviously this is hard to control for and part of nature being in the tropical part of the country - but the guests need to be told about it more explicitly, and if the snorkeling part is being cancelled, they should give the guests the option to opt out of the tour altogether as snorkeling is a big part of the reason we had signed up for it. The Cahuita Park hike is something that one can easily do on your own.

Overall, a great trip. Thanks to Randall and team for their outstanding work in getting everything organized for us!

Hotel Reviews
Arenal Manoa & Hot Springs
Fortuna

Arenal Manoa and Hot Springs Resort in La Fortuna - Absolutely fantastic place to stay with beautiful grounds, multiple pools (including a hot springs), amazing breakfast buffet, and plenty of drinking/dining options on site, including a sushi place, a pizza place, and a main dining room with gorgeous views. The service was awesome, and each of our rooms had fantastic views of the Arenal volcano to wake up to! We also got super lucky as we had clear views every day during our stay (which I am told was a bit unusual).

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Attentive and service oriented. They even flagged us down as we were departing as some of us had left stuff like charging cords behind in our rooms!
Cariblue Beach & Jungle Resort
South Puerto Viejo

Nice, rustic set-up, right across from a beach with nice grounds. A good dining room with a varied menu, and a pleasant lounge area. We ended up enjoying the nail-biting World Cup Finals while there! The breakfast buffet was unexciting. There is a pool with a swim-up bar, which we ended up not using due to the proximity to the beach itself. The service at the resort was a bit uneven, e.g., they only give you one key per room (regardless of number of guests in the room), and they didn't seem to have the front desk manned after hours in case of any issues like getting locked out. Also, one of our rooms had a leaking AC unit, and the staff did not (or were not able to) fix it and we ended up not using it. The location of the resort is great though with easy access to Puerto Viejo dining and night life.

Authenticity & Character
Good grounds, nice lounge area and bar.
Location
Access to town, access to Cocles beach
Staff
Uneven service and staff didn't seems fully trained for customer service for a place like this. Some people were friendly and nice and some not so. One of the people at the front-desk (Alberto) was downright rude and condescending including berating one of the older folks in our group for taking off her wrist tag :(
Cleanliness & Comfort
AC in one room was leaking and did not get fixed. Have multiple keys to the room if there are more than one guest.
Holiday Inn San José-Aurola
San José

Location, location, location. Our room overlooking the park was nice and light.

Crowne Plaza San José La Sabana
San José

Location is a bit removed from downtown, although proximity to the airport and the park next door is nice. The breakfast Buffett was good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Arenal Volcano - Mistico Hanging Bridges and La Fortuna Waterfall with lunch
Arenal Volcano - Mistico Hanging Bridges and La Fortuna Waterfall with lunch
Arenal/La Fortuna
Quality of Experience
Food
Guides, Drivers and Staff
They stopped along the way when they'd sight wildlife. The 2-toed sloth sighting up close was special.
Transport
Arenal Volcano - Unique Caño Negro Wildlife Refuge Boat Trip
Arenal Volcano - Unique Caño Negro Wildlife Refuge Boat Trip
Arenal/La Fortuna
Quality of Experience
Food
Guides, Drivers and Staff
Exceptional guide - she made our long drive to the activity very fun and informational with loads of information about the region, the country, and the flora/fauna. She had amazing tips for us regarding dinner spots in town.
Transport
Arenal Volcano - Mountain Biking
Arenal Volcano - Mountain Biking
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Arenal Volcano - safari float on the Peñas Blancas River
Arenal Volcano - safari float on the Peñas Blancas River
Arenal/La Fortuna

This was way better than we had expected! Great experience overall, with lots of wildlife sighting and nicely paced.

Quality of Experience
Guides, Drivers and Staff
Transport
Zip-Lining Tour
Zip-Lining Tour
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Maleku Tribe Village Visit
Maleku Tribe Village Visit
Arenal/La Fortuna

The experience did NOT fit the description. There was no village, no feast, no sights mentioned. It seems that they just jammed something at the last minute. Maybe it wa because we picked an afternoon session as we were doing another activity in the morning??

Quality of Experience
Guides, Drivers and Staff
Transport
Sloth Sanctuary - Buttercup Tour
Sloth Sanctuary - Buttercup Tour
Costa Rica

You're supporting a good cause!

Quality of Experience
Guides, Drivers and Staff
Transport
Jaguar Rescue Center
Jaguar Rescue Center
Puerto Viejo de Talamanca

Awesome experience, and a really worthy cause. We had an excellent guide (a Canadian volunteering) who made everything really fun and enjoyable, in addition to being super informational.

Quality of Experience
Guides, Drivers and Staff
Transport
We used rental banana bikes from our hotel to get to the tour. It was soaking rain, but part of the experience!
Bribri Indigenous Territory, Chocolate Process and Waterfall
Bribri Indigenous Territory, Chocolate Process and Waterfall
Puerto Viejo de Talamanca

Amazing experience. One of the highlight of our trip. The chocolate making process if very organic, very insightful. The village tour is very informational and you get a good sense of the Bribri culture!

Quality of Experience
Food
Home cooked meal was delicious
Guides, Drivers and Staff
Transport
Learnt a lot from our guide Gloria
Arenal Volcano Hike & Baldi Hot Springs & Dinner
Arenal Volcano Hike & Baldi Hot Springs & Dinner
Arenal/La Fortuna

Arenal Volcano Hike was a really nice introduction to the area. Having just taken a long van ride from San Jose, it was nice to get out and stretch and walk with the volcano in the vicinity. Baldi - nice way to finish the evening! Worth visiting once - quite a spot with multiple pools and various areas to hang out.

Quality of Experience
Food
Pre included Baldi dinner is not too exciting but can't complain as it is pre-paid!
Guides, Drivers and Staff
Our guide Juan was exceptionally knowledgable and really passionate about what he was doing!
Transport
Snorkeling & Hiking in Cahuita National Park
Snorkeling & Hiking in Cahuita National Park
Puerto Viejo de Talamanca

The tour was first re-scheduled to another day and then the snorkeling part was cancelled due to bad weather. The Cahuita Park hike part was very nice despite the pouring down rain. We got to see the white capuchin monkey floricking up close, howler monkeys creating a racket, lots of iguanas, and also various other flora/fauna. Beautiful setting along the sea.

Quality of Experience
Check if this is good time of the year for snorkeling
Guides, Drivers and Staff
Transport
Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Jan 05, 2023

Dear Ro,

First of all, Happy New Year, I hope you and your family had a good time during the holidays.

We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

We will share these comments with the local tour operators and with the hotels, including the one on the coast, I apologize for any inconvenience it may cause you.

I wish you all the best in this new year and we hope to have the chance to welcome you again to our country and explore new destinations.

Pura Vida!
Randall

Our family trip to Norway was unforgettable a...
Norway | Dec 20 - Dec 28, 2022

Kristine
Kristine E.
Storrs, CT | Reviewed on Jan 04, 2023
Our family trip to Norway was unforgettable and seamlessly arranged by the KimKim team, most notably Julia, with help from Meree. We had some challenges scheduling the trip due to COVID and a personal emergency. Julia was able to navigate these changes coming up with a wonderful itinerary. Our goal was to spend family time amid the snow and Northern Lights at Christmas. We started in Oslo, where a lovely boutique hotel was booked for us. It was in the middle of the city with easy access... Read more

Our family trip to Norway was unforgettable and seamlessly arranged by the KimKim team, most notably Julia, with help from Meree. We had some challenges scheduling the trip due to COVID and a personal emergency. Julia was able to navigate these changes coming up with a wonderful itinerary. Our goal was to spend family time amid the snow and Northern Lights at Christmas. We started in Oslo, where a lovely boutique hotel was booked for us. It was in the middle of the city with easy access to museums and restaurants. We loved walking through the Vigeland sculpture museum and enjoying Gustav Vigeland's works. Also, the harbor and its excellent restaurants were enjoyable.
We then traveled to Tromso. Julia arranged an unforgettable tour of the Tromso Ice Domes and a snowmobile trip exploring the Northern Tip of Norway, which borders Sweden and Finland, the Three-Country Cairn. We then traveled by minibus to a location outside Tromso for a spectacular Northern Lights display. Our travels then took us to Alta, where we went on a dogsledding trek with a guide who has successfully competed with her dogs in many dogsledding races, including the famed Iditarod. We dined in the restaurant where her husband, the former chef for the King of Norway, prepared an exquisite 5-course meal with local ingredients.
It was a magical time that will stay with us forever. I am grateful to Julia and the team for making it possible.

Hotel Reviews
Hotell Bondeheimen
Oslo

The hotel location in the center of Oslo within walking distance of shopping, restaurants, and museums. The rooms are comfortable and immaculate. The hotel staff is friendly and very helpful. There is a lovely smorgasbord breakfast included in the room price. The restaurant also serves dinner. The decor is modern and tasteful while respecting the historic building. I enjoyed breakfasting at the bar overlooking the street at 7 am and watching Oslo come to life.

Authenticity & Character
Location
Central - close to restaurants, museums, and public transportation
Staff
Cleanliness & Comfort
Malangen Resort
Skutvik, Meistervik

This hotel comprises apartments and separate cottages, all overlooking the Fjord. The unit I had was owned by a Tromso family who invited guests to write in their guestbook telling a little about themselves and where they were from. There was a basket of flannel slippers near the door, so we could remove our snowy boots in the mudroom. The decor was simple and tasteful. Like much of Scandinavia, the unit was immaculate. The room charge included an excellent smorgasbord for breakfast. Dinner was available at an extra charge. The first night we ordered off of the menu. On the second night, we had the Christmas buffet. Both were excellent. The dining room was decorated for Christmas in a very tasteful way. The furnishings were comfortable and modern.

Authenticity & Character
Location
A bit remote but lovely
Staff
Cleanliness & Comfort
Clarion Collection Hotel Aurora
Tromsø

The Hotel Aurora was located in central Tromso. It was more reminiscent of a chain hotel than the other more boutique-like hotels we stayed at. The decor was modern, and the facilities and rooms were immaculate. The biggest advantage was the location which gave easy access to the many tours available in Tromso. All meals were included. They were buffet-style and simple, but the food was very good.

Authenticity & Character
It felt more chain-like but was very comfortable
Location
Close to tour pickup sites
Staff
Cleanliness & Comfort
Bjørnfjell Mountain Lodge
Alta

This beautiful mountain lodge is located a few kilometers outside of Alta. It is rustic but modern and very cozy and inviting. The rooms were lovely. I had a beautiful view of one of the ski slopes and the bison shed! The staff was particularly friendly and warm. They went out of their way to make sure that we were comfortable. I loved chatting about local traditions and the way of life in Northern Norway. The room price included a delicious smorgasbord breakfast, and dinner was also available. There was a set menu for each evening. The facility offered several winter activities, including snowshoeing, skiing, tubing, and watching the Northern Lights from the mountaintop warmed by a campfire.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Ice domes tour and reindeers
Tromsø

This was a wonderful way to celebrate Christmas Eve with my family. Our guide was a young Swedish man who was knowledgeable and also very engaging! The structure itself is amazing. It was fascinating to learn about how the domes are constructed. There are gorgeous ice carvings of Norwegian explorers and arctic animals inside each room. It is possible to book an overnight stay in one of the rooms though the shower and bathroom facilities are shared and a bit rustic. The ice beds are topped with a mattress and reindeer skins for warmth. We enjoyed a shot at the bar in glasses made of ice. We also had a simple stew for lunch in the dining room. There was a herd of reindeer that we were able to observe. After the tour, we walked up a path to a dog sledding kennel where there was no other than Santa! I wonder if he made his journey that evening by dogsled or with reindeer pulling his sleigh!

Quality of Experience
Guides, Drivers and Staff
Lapland Snowmobile Adventure
Lapland Snowmobile Adventure
Tromsø

This was an all-day event in a very remote and beautiful place. The guides were knowledgeable, and I learned much about this area. We traveled to a manmade island that marks the borders of Sweden, Norway, and Finland . It is the northernmost international tripoint in the world. We traveled here on Christmas Day in the depth of the polar nights. The sky was clear, and during the 3 hours of dusk, the sky was blue with the gorgeous color of a sunset (though the sun never appears) reflected on the snowy terrain. Truly an unforgettable experience.

Quality of Experience
Food
There was a lovely warming stew served outside
Guides, Drivers and Staff
Transport
Northern Lights Chase
Northern Lights Chase
Tromsø

This was a trip by minibus with a group of 15 people originating in Tromso. The guide is familiar with the local microclimate and can find a spot where the Northern Lights are likely to be seen, even if it is cloudy in Tromso. We were lucky, needing to travel only about 45 minutes outside of Tromso. The guide set up a campfire and had warm drinks for us. He had an undergraduate degree in physics and was a graduate student at the Arctic University of Norway in Tromso, studying clean energy and its integration into the grid. Not only was he able to explain the science behind the northern lights, he also provided insight into the vibrant scientific and cultural landscape of Northern Norway. Hearing fellow travelers' stories about the campfire was also interesting. We were richly rewarded for our patience with a spectacular show of the lights.

Quality of Experience
Guides, Drivers and Staff
Transport
Dog Sledding & Northern Lights
Dog Sledding & Northern Lights
Alta

If I could give this experience 10 stars, I would. It was a fabulous from start to finish, particularly since Tine and Hanna, our guides, are the real deal. They have both successfully raced their dogs internationally, notably in the Iditarod. The dogs that pulled the sleds were wonderfully socialized, and it was obvious that they loved their work. We learned how to harness the dogs and drive the sleds. We then took off on a lively trip through woods and fields in the beautiful Norwegian countryside under the Northern Lights. The evening ended around a campfire with a mug of warm cocoa or tea. The venue is also an Inn and has a world-class restaurant. The chef, Trasti, is phenomenal.

Quality of Experience
Guides, Drivers and Staff
Transport
Full activity day
Alta

The lodge is an all-inclusive winter activity destination place. While we could not participate in scheduled activities on the mountain due to severe weather (several roads were closed), we could go out on our own by snowshoe. The staff was wonderful and treated us like family.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Julia Plaschke
Julia
Julia Plaschke
Local specialist in Kristiansand | Replied on Jan 09, 2023

Hi Kristine, I am so glad that you and your family enjoyed the vacation in Norway, especially after you had to wait so long until you could finally go!
Thanks a lot for giving us your feedback!
I wish you and your family all the best!
Take care!
Julia

Norway experience with kimkim
Norway | Dec 27 - Jan 3, 2023

Dan
Dan B.
Ridgeland, MS | Reviewed on Jan 04, 2023
The kimkim platform was user friendly and easy to navigate. The service allowed me to interact with the travel specialist directly and in real time. I was very pleased with the service. My children and I enjoyed the Northern Lights and tour of Oslo the most. The whale watching consumed the entire day after a long travel day. We returned from the whale watching at 1700 and were expected to go on a reindeer feeding and sledding event at 1800. It was too much, too fast and we cancelled it.... Read more

The kimkim platform was user friendly and easy to navigate. The service allowed me to interact with the travel specialist directly and in real time. I was very pleased with the service. My children and I enjoyed the Northern Lights and tour of Oslo the most. The whale watching consumed the entire day after a long travel day. We returned from the whale watching at 1700 and were expected to go on a reindeer feeding and sledding event at 1800. It was too much, too fast and we cancelled it. Unfortunately I was not offered any refund due to kimkim cancellation policy. I also did not expect to have so much additional travel expense once I arrived. The trip cost per person seems very high considering it was me and 2 children sleeping in one hotel room and the only travel cost covered was by train (where kids travel free or discounted). In addition to paying for international flight I was also responsible for all in-country air travel and local transportation. Although the kimkim service was great it was quite expensive.

Hotel Reviews
Clarion Hotel The Hub
Oslo

Excellent hotel with great amenities and breakfast

Bergstaden Hotel
Røros

Nice staff but hotel needs significant improvements. Breakfast was ok

Cleanliness & Comfort
Thon hotel Polar
Tromsø

Dated hotel but nice enough. We were too busy for breakfast at this location.

Activity Reviews
Northern Lights Adventure in Tromsø
Northern Lights Adventure in Tromsø
Tromsø

Great experience. Kids favorite! Guides were friendly and knowledgeable. They did not show up until a few minutes after meeting time which caused some stress

Quality of Experience
Guides, Drivers and Staff
Transport
Silent Whale Watching
Silent Whale Watching
Tromsø

Neat to see humpback whales but did not know we would be on boat for 9 hours. Would have used that time differently Not able to go on next excursion that evening because we arrived back too late.

Quality of Experience
Guides, Drivers and Staff
Transport
A lot of guests were sea sick. My daughter got queezy and slept most of the time
Reindeer Feeding & Northern Lights Experience
Reindeer Feeding & Northern Lights Experience
Tromsø

Not able to participate. Scheduled to begin 1 hour after our return from whale watching. This is after a long day of travel and la night of Nothern Lights. Kim Kim could have done a better job of scheduling to accommodate. The following day was just a travel day back to Oslo. Could we have done something then instead of trying to cram three excursions into 24 hour period?

Quality of Experience
Explore Oslo's Hidden Gems with a Local Expert
Explore Oslo's Hidden Gems with a Local Expert
Oslo

Mari was great and we enjoyed our day with her

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Christina Wang
Christina
Christina Wang
Local specialist in Kristiansand, Norway | Replied on Jan 11, 2023

Hi Dan

Thank you for taking your time to write this review.
It is valuable feedback for me to have.
I will keep this in mind when organizing new trip plans, making sure that everything is clearly communicated.

Also, thank you for sharing pictures from your trip. It is lovely to see your smiling faces!:)
I hope you are left with many good memories, even if everything did not go as planned.

Best,
Christina

Amazing Overall experience.
Portugal | Dec 23 - Dec 31, 2022

Agnes
Agnes K.
Concord, CA | Reviewed on Jan 04, 2023
I could not ask for anything more with regards to Pedro and his services during our Portugal trip. We would receive notifications as to who was going to pick us up and the designated time. If we had questions regarding our trip, we got our questions answered. So glad I was able to find Kimkim.com to customize our trip to fit our needs for 9 days. Will definitely use Kimkim.com again. Read more

I could not ask for anything more with regards to Pedro and his services during our Portugal trip. We would receive notifications as to who was going to pick us up and the designated time. If we had questions regarding our trip, we got our questions answered. So glad I was able to find Kimkim.com to customize our trip to fit our needs for 9 days. Will definitely use Kimkim.com again.

Hotel Reviews
Heritage Avenida Liberdade
Lisboa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Turim Santa Maria
Funchal
Authenticity & Character
The location
Location
Staff
Have staff in the pool area more receptive. Everyone else was nice and courteous.
Cleanliness & Comfort
Porto Royal Bridges Hotel
Porto
Authenticity & Character
Location
Center of town
Staff
Very approachable and nice.
Cleanliness & Comfort
Activity Reviews
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Lisbon

The Fado experience was great. The singing was amazing and an intimate experience since it was a small venue. The food and wine was delicious.

Quality of Experience
Food
The iberico pork, the cod fish and the steak
Guides, Drivers and Staff
Very nice and knowledgeable.
Transport
Nice transportation
Unveil the Western landscapes of Madeira Island on a Small Group Tour
Unveil the Western landscapes of Madeira Island on a Small Group Tour
Madeira

Nuno was very knowledgeable as he drove us to every point. He was very patient and gave us ample time in every location.

Quality of Experience
Our driver's skill in driving up and town the narrow roads.
Guides, Drivers and Staff
Knowledge and skills in driving
Transport
Relaxation and Exploration: A Perfect Day of Leisure on the Eastern Side of Madeira
Relaxation and Exploration: A Perfect Day of Leisure on the Eastern Side of Madeira
Madeira
Quality of Experience
Guides, Drivers and Staff
Nuno was able to accommodate our last minute Toboggan ride and cable car experience.
Transport
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service from Porto
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service from Porto
Portugal

The tour was better than we expected. The driver was friendly and prompt.

Quality of Experience
Would definitely recommend the boat ride because it was so scenic and memorable.
Guides, Drivers and Staff
The driver went out of his way to show us Porto and Gaia so we can experience Porto while there is still daylight.
Transport
The ride was very comfortable.
Scenic Voyage along the Douro River aboard an Exclusive Boat
Scenic Voyage along the Douro River aboard an Exclusive Boat
Portugal
Quality of Experience
The scenic view from the boatride
Guides, Drivers and Staff
The staff was very friendly and accommodating. The guide even had restaurant recommendations.
Transport
The smooth boat ride.
Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on Jan 04, 2023

Hello Agnes! Thank you so much for taking the time to write this review and for your positive feedback :)
I'm so glad you had an amazing vacation and it was my pleasure to help you.
Sincerely,
Pedro

Why No One Told Me Colombia is So Awesome?!
Colombia | Dec 18 - Dec 28, 2022

Yifan
Yifan L.
United Kingdom | Reviewed on Jan 04, 2023
Actually, Colombia was not my main destination, it was more of an add-on for my trip to Brazil. However, once I stepped into this fantastic realm, I am blown away and even extended my holiday. I love everything about Colombia, the food, the view, and the people, and I am already planning to come back. Wendy, my local specialist, is extremely helpful and quick to respond to my messages. The itinerary she arranged for me is amazing, and I had great fun every day. The local guides are also the... Read more

Actually, Colombia was not my main destination, it was more of an add-on for my trip to Brazil. However, once I stepped into this fantastic realm, I am blown away and even extended my holiday. I love everything about Colombia, the food, the view, and the people, and I am already planning to come back. Wendy, my local specialist, is extremely helpful and quick to respond to my messages. The itinerary she arranged for me is amazing, and I had great fun every day. The local guides are also the highlights, they are all really passionate and informative. I have to say my favorite place in Colombia has to be Cartagena, the colorful buildings and Caribbean coasts are breathtaking and memorable. To be honest, every place I went to is incredible, and each has its unique views and cultures. I can't believe that my main impression of Colombia is mainly Encanto and El Dorado before, but I know I have a whole new understanding of Colombia, thanks to Wendy and all the local guides.

Activity Reviews
Walking Tour
Walking Tour
Cartagena
Quality of Experience
Guides, Drivers and Staff
Transport
Tour with a Professional Photographer
Tour with a Professional Photographer
Colombia
Quality of Experience
Guides, Drivers and Staff
Transport
Discover the iconic Comuna 13 & Medellín
Discover the iconic Comuna 13 & Medellín
Medellín
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Colorful Colombia: Hike to Guatapé Rock, Guatapé & Peñol-Guatape Reservoir
Colorful Colombia: Hike to Guatapé Rock, Guatapé & Peñol-Guatape Reservoir
Colombia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Colombian Chocolates and Basketry Workshop
Colombian Chocolates and Basketry Workshop
Colombia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cócora Valley & Salento
Cócora Valley & Salento
Colombia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Discover La Candelaria & The Monserrate Hill
Discover La Candelaria & The Monserrate Hill
Colombia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Welcome Dinner
Welcome Dinner
Cartagena
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Wendy Romero
Wendy
Wendy Romero
Local specialist in Santa Marta | Replied on Jan 11, 2023

Hi Yifan,
We are very happy you had a fantastic time here in Colombia, as wonderful that you would like to come back! You know that we will receive you here with open arms.
Thank you for your trust in us, and I will forward your comments to our guides,
Best,
Wendy

Thank you Matias (and KimKim) for helping pla...
Argentina | Dec 18 - Jan 1, 2023

B
Bob H.
Barnstable, MA | Reviewed on Jan 04, 2023
Thank you Matias (and KimKim) for helping plan, arrange and support a wonderful trip!! We had memorable experiences in Buenos Aires, not only because the WC Team won, but because we have wonderful tour guides, dinners and casual meetups. We enjoyed the beautiful lakes and mountains of Bariloche, Patagonia and the beaches and museums of Punta de Este. It was a well balanced trip with plenty of time for relaxation. Thank you!!! Read more

Thank you Matias (and KimKim) for helping plan, arrange and support a wonderful trip!! We had memorable experiences in Buenos Aires, not only because the WC Team won, but because we have wonderful tour guides, dinners and casual meetups. We enjoyed the beautiful lakes and mountains of Bariloche, Patagonia and the beaches and museums of Punta de Este. It was a well balanced trip with plenty of time for relaxation. Thank you!!!

Activity Review
Lake Kayaking
Lake Kayaking
Bariloche

Wonderful guide and experience. Lunch on an isle and in the middle of paradise was terrific!

Local specialist: Matias Alemani
Matias
Matias Alemani
Local specialist in Buenos Aires | Replied on Jan 24, 2023

Thank you so much Bob for your kind words. I'm beyond happy that you got to enjoy my beautiful country in a way you'll never forget!
Such a pleasure trip planning with you and Kira! Hopefully, it won't be your last visit to South America.
We keep in touch on future occasions.
All the best,
Matias Alemani.

Better than expected!
Morocco | Dec 23 - Dec 31, 2022

Puravi
Puravi P.
Manhattan, NY | Reviewed on Jan 04, 2023
Said was wonderful, and friendly!! If I were to visit Morocco again, I would definitely want him to guide us. Our driver, Mohammed was quiet but a very nice gentleman. Timely and drove well.
Kamal in Fez was very knowledgeable and nice. He took to a restaurant for lunch, which turned out to be the best meal of our trip.
Read more

Said was wonderful, and friendly!! If I were to visit Morocco again, I would definitely want him to guide us. Our driver, Mohammed was quiet but a very nice gentleman. Timely and drove well.
Kamal in Fez was very knowledgeable and nice. He took to a restaurant for lunch, which turned out to be the best meal of our trip.

Hotel Reviews
Riad Maison Bleue And Spa
Fes

Loved our stay at this hotel. Loved the “complexity” of the different buildings. We hung out by the sitting area by the restaurant and the service was great. The welcome with the dates with walnuts was amazing!

Authenticity & Character
Location
Staff
Every single staff member was very nice, courteous and professional
Cleanliness & Comfort
Paradis Du Sahara
Merzouga

Pros: Nice tents Amazing staff Good food!! Location Cons: Some of the tents had water and heat issues Bathrooms were very basic but considering it’s a desert, it was set up well..

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Just check to make sure the heaters work well throughout the night. Water also stopped a few times for us. If there are time restrictions due to eco-conservation, it would be nice to know beforehand.
Dar Chamaa
Ouarzazate

Dinner is included in your stay at this place. We only found out when we got there. The place is okay. Not the cleanest. I would rate it a 2-3star place

Staff
Cleanliness & Comfort
The shower overflowed into our room. Also the rooms were not the cleanest
Riad Wow
Marrakech

Enjoyed the location of this place. Within the Medina and walking distance to pretty much everything. Staff was friendly and the courtyard was pretty and clean. They have a rooftop area with a bar but the staff, although extremely friendly, was not the best bartender.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hassan II Mosque
Hassan II Mosque
Morocco

Absolutely stunning!! Definitely check out this mosque from the inside.

Quality of Experience
Guides, Drivers and Staff
The guide was not the best. It was a large group. We could barely hear or understand him.
Transport
We walked. Not sure about transport within the mosque
Tour Fes with a Private Guide
Tour Fes with a Private Guide
Fes

Amazing tour with Kamal. He was knowledgeable about Islam as a religion and the town of Fez. Just didn’t care for the stores they take us to during the tour for shopping.

Quality of Experience
Guides, Drivers and Staff
Camel Trek into a Luxury Sahara Camp
Camel Trek into a Luxury Sahara Camp
Morocco

Amazing experience on camelbacks at sunset!! An absolute must do!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sahara to Ouarzazate via Todra Gorge
Sahara to Ouarzazate via Todra Gorge
Morocco

Beautiful scenery during this drive!

Quality of Experience
Tour Marrakech with a private guide
Tour Marrakech with a private guide
Marrakesh

This tour was good. But just inside the Medina. It would have been better if it included the Majorelle Gardens as well

Quality of Experience
Guides, Drivers and Staff
Cooking Class
Cooking Class
Morocco

Our cooking class was at Faim D’epices just outside of Marrakech. Transport is provided by the class. Run by a couple - a French person, Michele and his wife, chef Ilham. It was really fun day! The cooking class was fun. Michele was entertaining and educational and chef Ilham shared some amazing recipes. Definitely a thumbs up and fun activity in Marrakech

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Ouarzazate to Marrakech via Aït Benhaddou
Ouarzazate to Marrakech via Aït Benhaddou
Morocco
Local specialist: Megan Lower
Megan
Megan Lower
Local specialist in Massachusetts | Replied on Jan 30, 2023

Hi Puravi,

I'm so glad that you enjoyed your time in Morocco! I especially like hearing great feedback on our drivers and guides, it's always good to know how things go on the ground. Thank you again for entrusting your family's trip to us!

Best,
Megan