Kimkim Trip Reviews

Camellia was very responsive to all our questions and very easy to work with. Our trip in the loop was fantastic! Our guide Pho was knowledgable, flexible, personable and made my wife and I feel very comfortable during the 4 - 5 day tour. The scenery was breathtaking, and the local communities and it's people were welcoming. We'll definitely be using KimKim again.

PLANNING: Before meeting and working with the Kimkim team, I had originally planned on spending all of my time in Paris and doing day trips out to Normandy to see Mont St Michelle and the WW II sites. Instead, I began working with and iterating on a using those days for a stay in Normandy. Being experts in the region, they proposed the day tours, where to stay based on the items I wanted to see. It was fun working working Isabelle, Clement and Stephen. Each contributed to the itinerary I settled on more than six months in advance, because I was coming to Paris to do the marathon which I had booked 11 months in advance!

THE ACTUAL TRIP: Exceeded all expectations. The lodging, the trains, day excursions, were all exceptional. They picked the place in Bayeux which was fantastic. The town wasn't even on my radar and appreciate them having me stay there as it was so enjoyable.

THE RATING SHOULD ACTULLY BE 6 STARS: Because when I booked so far in advance, I had no way of knowing the social unrest, protests and strikes would be taking place within France during my actual trip. I was entering Paris during the newsworthy pension reform protests. Our train was delayed. Clement and team were available at all hours to help rebook trains, car transfers and everything which I was being impacted by. All of my issues I was experiencing because of items outside of my control at the time, they were able to correct in near real time. All I had to do text them and make them aware of my current status. That was a real feeling of luxury and safety in a country where I didn't speak the language. My wife and I felt special and knowing they were there and genuinely cared about us and wanted to ensure our trip was the best it could be. That is simply awesome! Thanks to the entire team.

Terry did a great job guiding our not quite winter and not quite spring trip. We loved being in the northern part of the country for a time- soaking and going dog sledding.

In the south we had terrific winds so our glacier experience was cancelled but the natural beauty along the coast did not disappoint.

Our itinerary was ambitious and Terry really helped map it all out and helped us get to all the places we wanted to see.

One small critique- Europ-Car did not have the Wi-Fi rental at the rental desk both times we rented from them and we had to take additional time to go to another office to get it. Both locations saw that it was on the reservation but did not bother to bring the device to the airport to give to us.

It was also not clear that we have limited Wi-Fi with the pucks they use. This was not a problem but it would have been nice to know that there was a limit on the number of GB we could use.

Olman provided very helpful planning for an interesting visit to Costa Rica. We especially appreciated the insights on motels and the private transfer arrangements (to/from airport and other locations). Roberto was an excellent driver. I do like to get my details farther ahead of time than was Olman's usual practice, but the assurance of having an agent who spoke the language to help with any needs that came up, was worth it.

The weekend at the Mawamba Lodge provided a relaxing and beautiful surroundings with very tasty food, in addition to the wildlife tour by boat with sightings of monkeys, birds, and crocodiles. I only wish we were visiting during turtle season as I would have loved to see the turtles there to lay their eggs. In the area of LaFortuna I recommend the Hanging Bridges outing as it is so unique with good views.

We had a lovely trip and recommend this KimKim agent... you will be in good hands!

This trip was absolutely amazing. My friends and I had the best time and we learned so much. Having a private driver was key to a wonderful, personalized experience and Samir took great care of us. I would definitely recommend KimKim to friends and family and I hope to be able to book with them again!

Hotel Reviews

Tiziri Luxury Camp

Merzouga

Staying at Tiziri Camp was such a unique and fun experience. We absolutely loved staying in the desert, riding camels, watching the sun rise, learning about Berber culture around the firepit, and riding ATVs. The staff was so friendly and helpful and the food was some of the best we had on the whole trip. I recommend this experience for anyone thinking about going to the Sahara!

Authenticity & Character

Location

Staff

Everyone was very friendly and helpful.

Cleanliness & Comfort

Hotel Dar Mounir

Chefchaouen

The location of Dar Mounir was great and close to the square. Unfortunately, we were only in Chefchaouen for one night, but if we had been able to stay longer, we would have been happy to stay here longer!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Riad Ghita

Fes

This Riad was absolutely beautiful and very comfortable. The staff was very welcoming and we loved our visit here!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Dar Rihana Dades

Douar Aït Ouffi

We loved staying at Dar Rihana! The staff was so friendly and helpful when we had a mishap with our tour. The food here was delicious (I recommend the strawberry juice) and the views on the terrace of the garden are absolutely beautiful. They also provided us with the best welcome tea of our trip. We wish we could have stayed here longer than just one night!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Riad Pachavana

Marrakech

Riad Pachavana was in a great location in Marrakech. About a 10-15min walk to the main square and not too noisy at night. The inside of the riad was beautiful and the staff was so friendly and welcoming. We made some great friends here.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Dine with a local family

Morocco

This was one of our favorite experiences of the whole trip. The Aloui family treated us so well and the food was amazing. We had so much fun dancing, getting henna, drinking tea, and chatting. Would definitely recommend getting dinner with a local family!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Transfer from Fes to Merzouga via Erfoud & Camel Ride

Morocco

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes

Morocco

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Half-Day Guided Sightseeing in Fes

Fes

Quality of Experience

It was not made clear to us what exactly we would be seeing that day. There were some things we would have liked to have skipped to make time for other sites. It also lasted a full day so we didn't have much time to explore on our own.

Food

Guides, Drivers and Staff

Transport

Samir was amazing, as always!

Desert Adventures around Merzouga

Merzouga

Quality of Experience

Guides, Drivers and Staff

Transport

Transfer to Dades Valley via Todra Gorges

Morocco

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hiking and local family lunch in Dades valley

Morocco

Quality of Experience

Guides, Drivers and Staff

Transport

Transfer to Marrakech via Roses Valley, Ouarzazate & Aït Benhaddou

Morocco

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Day trip from Marrakech to Essaouira

Marrakesh

Essaouira was beautiful and we are so glad that we were able to include this is the trip. I was nice to see the coast and experience a smaller city.

Quality of Experience

Guides, Drivers and Staff

Transport

All our guides were excellent and very knowledgeable.
All the airport pick ups and transfers went very smoothly as did the tours.
We were very happy with our itinerary and any concerns we had about having to take internal flights were not justified. The country is just so huge that there weren't any other viable options and it was definitely worth it.
All the hotels were very comfortable and everyone we encountered couldn't have been nicer.

Hotel Reviews

Águas do Iguaçu Hotel

Foz do Iguaçu

Very clean and comfortable. Good location with a choice of restaurants nearby. Included breakfast had a good selection. Swimming pool was a nice spot to relax at the end of the day.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Pousada Olho d'Agua

Bonito

Lovely peaceful hotel with wildlife all around. You stay in a bungalow in the grounds and we often had monkeys in the trees around us. Very friendly, helpful staff. The restaurant food was very good, we had dinner there one evening, and the included breakfast was varied and tasty. It is located outside the town, which means you are surrounded by nature and it's quiet but you will need to get a taxi to get to Bonito (not at all expensive)

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Pousada Aguapé

Aquidauana

located about 70 km down a dirt road, you are surrounded by farmland and wetland. it is beautiful and teeming with wildlife. The hotel is very comfortable and welcoming, the food is great. If you are lucky enough to be there on a Saturday night there is a live band and Parilla. Activities are very well organised.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Pousada do Principe

Paraty

beautiful hotel with lovely communal spaces and pool. great location just a few minutes walk from the old town. Rooms at the from suffer a bit from street noise, so try and get a room around the pool. Breakfast was great.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Brazilian Side Falls Tour regular

Foz do Iguaçu

The falls are amazing from both sides. Saw lots of coatis here.

Quality of Experience

Guides, Drivers and Staff

Transport

Macuco Safari

Foz do Iguaçu

Being on a boat at the bottom of the falls was fantastic but this safari seemed to be very focused on selling you photos that they'd taken. There was no option to swim (as was in our itinerary description), we only were taken to one set of falls and they pulled up at the side of the river and spent about 5 minutes taking Photos of the groups on the boats. The small boat also meant that from most seats you had no view up the river, all you could see was the bow of the boat and the worker who was taking photos. Being driven into the water of the falls however was a LOT of fun. The boat from the Argentinian side seemed to be better, it went to 2-3 sets of falls and also drove into the water. So, if your itinerary allows, this would be better.

Quality of Experience

Guides, Drivers and Staff

Transport

Parque das Aves - Birds park

Foz do Iguaçu

Very interesting and lovely to see the birds up close. They are doing great conservation work

Quality of Experience

Guides, Drivers and Staff

Transport

Argentinian Side Falls Tour regular

Foz do Iguaçu

It was just fantastic. Lunch here was also one of the best meals we had!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Buraco das Araras and Rio da Prata snorkeling

Bonito MS

Really fun activity. Like swimming in an aquarium

Quality of Experience

Guides, Drivers and Staff

Transport

Boca da Onça

Bonito MS

Beautiful location. Lovely hike through the jungle and the waterfalls are just spectacular

Quality of Experience

Food

Guides, Drivers and Staff

Transport

South Pantanal

South Pantanal

We did a boat trip, jeep safari, walking tour, horse ride and night safari. We saw the most amazing wildlife including armadillos, capybaras, toucans, egrets, cockatoos and a giant anteater.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Regular Boat Tour around Paraty Bay

Paraty

Comfortable boat and friendly staff. Multiple stops at beaches and to swim. Follows a common path with many other boats but seems to be well organised sonly 1 or 2 boats are at the same place at the same time. Certainly gave a nice overview of the surrounding beaches. Definitely take your own lunch. Whilst the manioc fries were great the rest of the food was terrible.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Jeep Tour Regular

Paraty

If we hadn't already been to Iguassu and Bonito these falls would have been quite impressive! Learning about and tasting Cachaca was great. Sliding on the natural waterslide was great fun, definitely recommend doing this.

Quality of Experience

Guides, Drivers and Staff

Transport

Everything went incredibly smoothly. Our guide Pech was delightful, helpful and informative and our drivers made us feel very safe. We had fun in Phnom Penh doing the sites and had a great base at the Palace Gates Hotel. Kampot was less hectic. We enjoyed staying at the Columns hotel - quite simple but very clean, good breakfast and charming owners. The pepper farm trip very enjoyable as was the rearranged boat trip up the river - a small boat and an excellent contrast to the Phnom Penh sunset cruise.

We had a great time at both the Cardamom Tented Camp and the Canvas & Orchids hotel. Both great getaway places for peace & nature ( although wildlife not very keen to show itself!)

All in all a wonderful taste of Cambodia

Lucy was helpful but I stressed about my trip because of not knowing to book flight, hotel, in a certain order. Also visa was costly for me due to me ordering 3 visas.
However, once I got to Vietnam the stress of getting here was pretty much non existent.

In Porto, our group of 3 ladies had a great trip to the Douro Valley with Bruno. We learned so much about the history and practices of the area, enjoyed a traditional meal, and sampled some great wines.
In Sintra, Teresa provided an amazing palace tour and winery stopover, while adding a surprise visit to a breath-taking mountain vista.
In Lagos, the bicycle tour, the cave tour, as well as the mountain, beach, and sunset tour left us feeling as if we had truly experienced Portugal’s best!

Our first trip abroad was nothing short of amazing thanks to the excellent planning of our local specialist, Vickie. She called us ahead of our trip to ask questions and help us through some details as this was our first time traveling abroad. Once we arrived in Auckland and throughout our visit everything went smoothly. Our accommodations were perfect. When we arrived at 6:30 AM our first day, we were given complimentary early check-in at the reception. Throughout our 12 day stay we truly got to experience a wide variety of places and activities on both the North and South islands. Vickie wove together an itinerary that flowed well and allowed us to do something special and uniquely New Zealand every day. The only thing I would change if we have the opportunity to visit again is to stay longer! There still is so much more to see and do! We felt we easily could have stayed 2-3 days more in the cities we visited.

Hotel Reviews

M Social

Auckland

M Social was our first accommodation when we arrived to New Zealand at 6:30 in the morning. When our driver dropped us off at the hotel they had a room available for us and we were given complimentary early check-in. That was such a welcomed delight after 20 hours of travel! Everything was clean and the breakfast buffet had a wide variety of tasty offerings. The staff was pleasant and welcoming. I would definitely stay here again.

Authenticity & Character

Everything was modern and the room had encouraging sayings on the walls. The sliding bathroom wall was unique.

Location

It was located downtown and right on the harbor.

Staff

Everyone was kind and welcoming.

Cleanliness & Comfort

Scenic Hotel Cotswold

Christchurch

We stayed here for a total of three nights on our visit to the South Island. One night before we departed to tour the island and then for two before we caught our flight home. Our accommodation was roomy for 3 traveling adults. We loved having separate bedrooms with the living area to share. The heated bathroom floor was an added bonus! What ended up being the best we’re the e-bikes they have available for rental. We used them on our free day to explore Christchurch. Hagley park is located close by and has lots of trails to enjoy. Plus the botanical gardens is just over a mile walking distance away. All of the people working reception were kind, courteous, and welcoming.

Authenticity & Character

The place has the look and character of a little village.

Location

Close to amazing restaurants, Hagley Park and botanical garden.

Staff

Everyone is very friendly.

Cleanliness & Comfort

Our room was very clean and looks as though it was recently remodeled. Their weight and exercise room and bathroom is hopefully their next place to update.

The Hermitage Hotel

Mount Cook Village

Being able to look out our window to see Mt. Cook was nothing short of amazing. The sky windows are awesome for experiencing sleeping under the breath taking night sky. We stayed in the motel that had a full kitchen for making your own meals. However we did not do that for our single night stay. We had breakfast and dinner up at the lodge. The timing was such that we had the buffet meals. The food was delicious with a wide variety of choices. The wait staff was outstanding!

Authenticity & Character

Modern comfort in the middle of natural beauty!

Location

Being right in Mt Cook National Park is spectacular. We could fit in a hike before dark.

Staff

Cleanliness & Comfort

Our lodging had heated towel racks. Everything was spotless and welcoming.

Clearbrook Motels Wanaka

Wanaka

This place is truly a home away from home. Everything was clean and welcoming. Having a washer and drier was perfect as we were midway through our trip.

Authenticity & Character

It was a very relaxing place and we loved the loft and high windows.

Location

Located walking distance to the city center and around the corner from the food trucks.

Staff

Cleanliness & Comfort

Rainforest Retreat

Franz Josef Glacier

A very unique place to stay. It truly is in the rainforest. They had a kitchenette in the room with Keurig coffee maker, hot water heater, electric frother and toaster available.

Authenticity & Character

It has a feel of being in the forest but still having our comforts and conveniences.

Location

It is walking distance to everything in Fraz Josef.

Staff

Cleanliness & Comfort

The room was welcoming upon arrival.

Copthorne Hotel & Resort Queenstown Lakefront

Queenstown

A nice place to stay. Accommodation is average.

Authenticity & Character

It has a lovely open reception area.

Location

Close to downtown and a park walking/running trail.

Staff

They responded kindly and curiously.

Cleanliness & Comfort

Sudima Lake Rotorua

Rotorua

Our lodging was spacious and comfortable.

Authenticity & Character

It is a normal hotel environment.

Location

Located right near the geothermal lake and also walking distance to anything downtown. Once we had our car parked and were checked in we were able to do everything there by foot.

Staff

Everyone was friendly, kind and helpful.

Cleanliness & Comfort

Activity Reviews

Okarito Lagoon Guided Kayak Trip

Franz Josef Glacier

We were blessed to have a clear beautiful calm day! The whole experience was relaxing and magical. Our guide, native of Ohio, did a wonderful job sharing the history of the area and educating us about the environment and wildlife of the area.

Quality of Experience

Guides, Drivers and Staff

We really enjoyed our guide. He was personable and very energetic. He seems to enjoy what he is doing.

Transport

It was a very short ride from town to the lake.

Wanaka Bike Tours - Hawea to Wanaka

Wānaka

This bike ride was one of the highlights of our visit. The trail was beautiful as it followed the path of the river.

Quality of Experience

Guides, Drivers and Staff

Our driver dropped us off after giving us a brief rundown of the trail. He gave us his phone number and was available for questions if we needed anything.

Transport

Milford Sound Coach/Nature Cruise ex ZQN + Lunch

Queenstown (NZ)

This day trip is nothing short of amazing! It is a must see for everyone visiting New Zealand South Island! Having a bus ride in allows for everyone to enjoy the view of the twisty turny drive to Milford Sound.

Quality of Experience

We were very fortunate to have some rain the day we visited. It made for spectacular waterfalls!

Guides, Drivers and Staff

Brian, our driver was extremely knowledgeable about everything on this tour. He shared a wealth of information in a very interesting and entertaining way. Plus he definitely is an expert driver handling all the difficult motorways there!

Transport

Te Pā Tū Māori Feast & Performance

Rotorua

The entire evening is a delightful experience. The event is designed to make friends with the Māori village and fellow travelers. We learned much about the history and culture of the Māori people and enjoyed taking part in activities, listening to their music and enjoying superior hospitality for dinner. This is a must for a North Island visit to New Zealand. Added plus, they pick you up from your accommodation to take you to the village.

Quality of Experience

Food

Guides, Drivers and Staff

Our hostess in the drive to and from did an awesome job making everyone feel welcome and did an excellent job explaining things. Plus she has a beautiful singing voice!

Transport

TSS Earnslaw Farm Tour & Dinner

Queenstown (NZ)

This was a wonderful farm to table experience. The sheep shearing and sheep herding demonstration is amazing for those of us unfamiliar with this environment.

Quality of Experience

Food

I highly recommend the sticky date pudding! It’s like a bit of heaven!

Guides, Drivers and Staff

All of the staff were top notch. Positive atmosphere and all were friendly.

Transport

The boat ride makes the experience special. However I can’t give it a 5 star because the sound system on the boat needs an upgrade or update. We couldn’t understand what was being said as it was all muffled.

Hobbiton Tour

New Zealand

This is a must for LOTR and Hobbit fans! And even if you aren’t this setting is like stepping into a magical fairytale land! It is something everyone who visits New Zealand should take in! Ending the tour having a drink at the Green Dragon is an opportunity to meet and talk with other travelers from all over the world if you so choose.

Quality of Experience

It was fun! Our guide was enthusiastic and this made the tour extra fun!

Guides, Drivers and Staff

Transport

The bus ride was comfortable going out and the video does a nice job setting the tone for the experience.

Auckland Whale & Dolphin Safari

Auckland

This was a great experience to get out on the waters near Auckland. However on our tour we did not see any whales or dolphins. But we did get a lifetime voucher to come back anytime to try again.

Quality of Experience

It was great to experience the water, but would be better if we saw whales or dolphins. However this is something you have to realize when you take these tours. The wildlife doesn’t show up on command or our schedule.

Guides, Drivers and Staff

They stayed positive and were very kind and tuned into the needs of the passengers.

Transport

We felt safe and comfortable under their expert handling of the cruise ship.

Explore the Waitomo Glow Worm Caves

New Zealand

Kayaking in the moonlight makes this adventurous! We were able to experience seeing the glow worms in a few different caves. Another highlight was the beauty of the night sky! Our guides did a great job leading us in the darkness. This is a unique New Zealand experience.

Quality of Experience

Guides, Drivers and Staff

Transport

KimKim did an excellent job planning our 1-month NZ trip. Lydia organized our days with a variety of activities, such as biking, hiking and tours. When we had questions or concerns about our agenda Lydia was very prompt with responses and resolutions. The trip was well planned and we won’t hesitate to use KimKim in the future. We LOVED our trip, thank you!

Check this one off the bucket list! My wife and I have wanted to get to Scandinavia for a while - hunt for the Aurora Borealis, see Reindeer, stay at an Ice Hotel, be a 'musher' on a Dog Sled, etc . This trip to Norway, with the help of KimKim / Ezdi exceeded all expectations. All the things we wanted to do, we did... and more! Oslo was beautiful; we stayed at a 5-Start hotel: The Thief - for our 1st few days in Norway. The staff was MAGNIFICENT …. the dining SUPERB! The area is on a man made island and includes museums, galleries, businesses, restaurants, shops and more. Everything you need is within walking distance. .. even the Nobel Peace Center, the HQ for Helly Hansen, and the Royal Palace - residence to the King and Queen of Norway.

Then, we head north, inside the Arctic Circle - an hour and 45 minute flight to Tromso. After landing, we took a 10 minute bus ride through the mountains via a tunnel to Tromso city and our hotel: Scandic Ishavshotel - right at the marina. Views were spectacular. Tromso is a cute 'village' with wonderful and ample shopping, restaurants, site seeing, and, oh yes, The Troll Museum!! We used the Scandic as sort of our 'home base' as we ventured out on day and overnight trips to places like Camp Tamok for a night stay in the Tromso Ice Domes (Brrrrrr), snow shoeing, dig sledding, and hunting (WITH SUCCESS) the Northern Lights... and a night stay at Lyngen North and their Glass Igloos - this time with heat and unparalleled views of the Lyngen Fjord and Lyngen Alps through our floor to ceiling AND ceiling windows! Also, another beautiful night to soak in the Northern Lights! The staff at both Camp Tamok and Lyngen North were wonderful! ... Oh, I can't forget the reindeer we saw at Camp Tamok and the moose at Lyngen North.

A Holiday of a lifetime!

All the guides were wonderful except the guide for the stargazing tour in the Atacama Desert. She spoke 90% of the time in Spanish and gave little information to her English customers except answering their questions.

The itinerary that James put together for us did not disappoint. From Lisbon to Sintra to Cascais, to Evora, to Coimbra, to Douro Valley and finally to Porto. All accommodations were unique and above par, absolutely no complaints. I can't say enough great things about the tours and the guides that were booked. All of the guides were professional, knowledgeable and fun! The drivers were all exceptional. Overall, the trip was amazing. Thanks, KimKim!

Activity Review

Explore Lisbon with a Private Walking Tour

Lisbon

Quality of Experience

Guides, Drivers and Staff

Transport

Overall we enjoyed the trip thoroughly. ALL the staff including Wendy, Andrea, Andreas, Martin, and, everyone were knowledgeable, kind, caring and very attentive to our special needs. Aside from the physical strains of walking hills where unavoidable, we have no complaints. The hotel in Bogota (Sofitel) was a gem and we loved it. However, the same cannot be said for Park 10 (Medellin). This was one of the WORST places I have ever stayed. It was exactly the opposite of what we had requested. These people were very kind and tried to help, but have no idea how to operate a hotel. We had NO hot water most of the time, no one could adjust the A/C so that we were not cold all the time, no one could get the TV (Direct TV) to produce anything but Spanish speaking channels, numerous technical issues which never were resolved, etc. The original hotel would have been great except the brochure does not mention that most rooms could only be accessed by long, steep, dangerous stairways with no railings. When none of the rooms we were supposed to get were available they were of no help in accommodating us. Really ruined a good part of our stay in Medellin.
So after this long litany of complaints, let me conclude by thanking your entire organization for providing us with a wonderful memory of our anniversary in your beautiful country, with its kind people and welcoming spirit.

Cristina was the best, always attentive to our needs.

We had an amazing trip overall to Chile (Valparaiso, Santiago, Rapa Nui (Easter Island), Atacama desert and Patagonia). The trip was smooth, informative, had great guides overalls and very few hiccups.

The few elements I would propose to improve:

1. Our first night in Hotel Fundador was not good. We had a horribly tiny room that gave to the front of the hotel. We were on the 2nd floor and it was extremely noisy. I had never been in a hotel room that small. During our second stay at the hotel for the end of our trip, we told them this and they gave us their standard room which was much better
2. We weren't aware that we could fly directly to Puerto Natales (instead of flying to Punto Arenas which was 3 hours away via bus) - it would be good to have been told that a flight to Puerto Natales was preferred
3. Our tour operator in San Pedro de Atacama would give us intervals for pick-up (for example: between 4-4:30AM) - it would be preferred to have a shorter interval especially when the pick-up is that early
4. Our tour operator in San Pedro de Atacama sub-contracted a tour to the Tatio Geysers without telling us when the tour was meant to occur with them if there were at least 2 people. It was bad because they didn't warn us and the new tour operator had a different pick-up time: instead of 4-4:30AM, it was 4:30-5AM. We lost sleep because of this poor communication. We were very unhappy with this and it was hard to even get a "sorry, this was our mistake"
5. We originally had a rainbow valley tour in Atacama, but it was cancelled due to poor weather. This was fine, but the replacement tour was an "archeological tour". It was not a great tour - very little to see - very little information
6. Following my comment in #5, it would have been better that the tour operator rearrange our schedule to include the full day Pierras Rojas tour. We asked for them to suggest new tours, etc., but they were not helpful.

As you see, we have some feedback but I need to highlight how enjoyable Rapa Nui Tours (guide: Sabrina Tuki Pont), Patagonia Planet and CL Mundo were. Our tour operator in Atacama (Capricornio Expediciones) was disappointing overall such that our experience in Atacama was less enjoyable.

Ana was excellent. We would definitely work with Kimkim again.

Two other comments:
- Maybe include more restaurant suggestions in the given locations
- I would have preferred that the tours be English only, and not bilingual Spanish/English. We felt that we would get less information on bilingual tours than on English only tours.

Hotel Reviews

Hotel Fundador

Santiago, Región Metropolitana

Our first stay, we had a terribly tiny room. We could not have our luggage open in the room.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Vai Moana

Easter Islan

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Ultramar

Valparaíso

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel La Casa de Don Tomás

San Pedro de Atacama

Fantastic hotel with kind staff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Lady Florence Dixie

Puerto Natales

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Room could be renovated, but still was comfortable enough for our needs.

Activity Reviews

Half Day Akivi Tour

Easter Island

Quality of Experience

Guides, Drivers and Staff

Transport

Half day Moon Valley and Mirador Ckari

San Pedro de Atacama

Quality of Experience

Guides, Drivers and Staff

Would have preferred an English only tour.

Transport

Santiago Markets City Bike Tour

Santiago

Quality of Experience

Guides, Drivers and Staff

Transport

Sunset at Tahai

Easter Island

We did not need this activity given our hotel was 5 minutes away by foot. I would recommend another tour instead of this one for people staying in Vai Moana hotel.

Quality of Experience

Guides, Drivers and Staff

Transport

Half day Puritama Hotsprings

San Pedro de Atacama

Quality of Experience

Guides, Drivers and Staff

Transport

Rainbow Valley

San Pedro de Atacama

We did not have this activity - it was an archeological tour. I would not recommend - it was not informative.

Quality of Experience

Guides, Drivers and Staff

Transport

Panoramic excursion to the Torres del Paine National Park (with Box Lunch)

Puerto Natales

Quality of Experience

Food

Guides, Drivers and Staff

It would have been better to have an English only tour - not bilingual

Transport

Evening Astronomy Tour

San Pedro de Atacama

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day - Valparaiso & Viña del Mar

Santiago

Quality of Experience

Guides, Drivers and Staff

Transport

Easter Island Full Day Tour

Easter Island

Quality of Experience

Guides, Drivers and Staff

Transport

Half Day Orongo Tour

Easter Island

Quality of Experience

Guides, Drivers and Staff

Transport

Sunrise at Tongariki

Easter Island

Quality of Experience

Guides, Drivers and Staff

Transport

Tatio Geysers

San Pedro de Atacama

The tour ended up being great, but Capricornio Expediciones was very poor in communicating the time of pick-up (time changed so we lost 30 minutes sleep) and the fact that they sub-contracted the tour without telling us We were also meant to be dropped off at our hotel, but that didn't happen.

Quality of Experience

Guides, Drivers and Staff

Transport

Cejar & Tebinquiche Lagoons - Atacama Salt Flat

San Pedro de Atacama

Quality of Experience

Guides, Drivers and Staff

Transport

Navigation to Balmaceda & Serrano Glaciers

Puerto Natales

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Full day Hiking Base Las Torres - 20km approx

Puerto Natales

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Fantastic trip from start to finish! Oslo is a beautiful walking city with such focus on history and art. Tromso a must see and highly recommend overnights to Tromso Ice Domes and Lyngen North Glass Igloos. People of Norway are amazing! Friendly, helpful and very welcoming!

Nepal exceeded our expectations in everything! The trip was just amazing. Sangita helped us to plan everything we want to visit, provided very detailed information regarding everything. We didn't need to worry about anything. All the hotels were really nice and comfortable, the food was so delicious, we are going to miss it a lot! Our Kathmandu guide Bipin told us numerous interesting stories about Nepal and answered every crazy question we had :) Our trekking experience was also amazing, we very really excited with the mountains. And again we didn't have to think about anything as our guide Akaci was taking care of our route, meals, hotels.

I would like to say numerous thanks to Sangita and her team for this experience! Nepal is a wonderful country and we definitely wish to come back!

My sister and I decided we wanted to take a trip to Spain together, however neither of us had the time to plan all of the details. This is where kimkim came in. The travel quiz goes over things such as budget, what your travel style is, what kinds of activities you enjoy, etc. You are able to customize how much planning kimkim does for you. We decided it would be most helpful for us to have our hotels and transportation booked, but that we would like to book our own activities. Then we were connected with our local specialist, Yuri. Kimkim had a curated list of trusted hotels in each city we planned to visit, and we were able to go through and select the ones we liked. Yuri was even able to upgrade us to a nicer hotel for the same price for one of our stays! All of the hotels were excellent. One of the highlights of our trip was a free walking tour Yuri set up for us in Madrid. The guide took us on a custom tour of the city based on our interests and what we had seen so far; his knowledge of Madrid and it's history was remarkable. Unfortunately, a few days into our trip, I left my phone in the car that transferred us to the train station. This is where Yuri really became MVP. He was able to contact the company, and they were able to find my phone and mail it to me at our final destination!! He went way above and beyond, and was so kind and helpful when this happened. Overall, we had an amazing trip to Spain. Kimkim and Yuri made the planning process and the trip itself smooth and seamless. Yuri was invaluable, and we cannot thank him enough for all of his help!!

Hotel Reviews

H10 Corregidor Boutique Hotel

Sevilla

This hotel is in an excellent location, the staff are very friendly and it is beautiful. Our room appeared to be newly remodeled, it was bright and inviting. This was our favorite hotel on our trip!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Cortezo

Madrid

This hotel was in an excellent location, we were able to walk for all of our sightseeing in Madrid.

Authenticity & Character

Location

very walkable

Staff

Cleanliness & Comfort

bathroom could've been a little cleaner

Hotel Astoria

Barcelona

Beautiful hotel in a great location. Very walkable and close to the metro. The room and bathroom were very spacious.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Private City Highlights Walk

Madrid

Our walking tour of Madrid was one of the highlights of our trip!! Our guide, Enrique, did an outstanding job of showing us around the city. He came up with a custom tour on the spot based on our interests, and what we had already seen in Madrid; it completely exceeded our expectations. He even took us up to a rooftop spot for a drink with a beautiful view of Madrid. It made the tour even more memorable and special. After our tour, Enrique gave us a list of bars and restaurants to visit, and even told us what he recommended ordering at each spot. So not only did we get a custom walking tour, but we also got a custom tapas tour!

Quality of Experience

Guides, Drivers and Staff

Transport