Kimkim Trip Reviews

4.8
Based on 15,703 ratings
Read 15,703 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Great family trip!
Colombia | Mar 7 - Mar 14, 2025

M
Meena G.
Chicago, IL | Reviewed on Mar 29, 2025
We had a great experience working with Michael from Chaska Tours. He was very helpful in creating the perfect itinerary for our family with 5 little one (ages 1-7), and 4 adults. He answered all our questions and was very patient. We enjoyed a city tour, a Rosario Island tour/beach club (definitely a highlight), chocolate making workshop, and family photos with an amazing photographer, Rafael. We had Gabo as our guide the whole trip - he was so great, especially with the kids (they still... Read more

We had a great experience working with Michael from Chaska Tours. He was very helpful in creating the perfect itinerary for our family with 5 little one (ages 1-7), and 4 adults. He answered all our questions and was very patient. We enjoyed a city tour, a Rosario Island tour/beach club (definitely a highlight), chocolate making workshop, and family photos with an amazing photographer, Rafael. We had Gabo as our guide the whole trip - he was so great, especially with the kids (they still ask about him). It was nice to have everything pre-arranged. The team was very responsive while we were there. Our family would definitely recommend Michael and his team!

Hotel Review
Hotel Caribe Faranda
Cartagena

Hotel itself is beautiful - the animals, grounds, and pools are gorgeous. The service was a little slow - took long to get food/drinks at restaurants but room service was great. The shower in the room was not amazing for the kids (only a rainfall head). It was easy to walk to several markets and restaurants. Overall, it was great experience.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Mar 29, 2025

Hi Meena,
Thank you so much, for your wonderful review!
We’re happy to hear that your family trip to Colombia was such a great experience and that your guides made a lasting impression on you.
Thank you again for your trust and kind recommendation. We’d be delighted to welcome you and your family back anytime!
Warm regards,
Michael & The Chaska Tours Team

Exceptional experience
Vietnam | Mar 14 - Mar 26, 2025

M
Mark D.
Seattle, WA | Reviewed on Mar 29, 2025
Sue and I could not be happier with the service Lucy and Kim Kim provided. From the initial itinerary Lucy provided, through the final draft, which really consisted of two changes, Lucy was attentive and very very responsive. We basically travelled north to south. Our hotel accommodations were absolutely top shelf. Transfers between locations were effortless and well planned in advance. From the moment we landed in Hanoi until the time we departed Ho Chi Minh City, we worried about NOTHING!... Read more

Sue and I could not be happier with the service Lucy and Kim Kim provided. From the initial itinerary Lucy provided, through the final draft, which really consisted of two changes, Lucy was attentive and very very responsive. We basically travelled north to south. Our hotel accommodations were absolutely top shelf. Transfers between locations were effortless and well planned in advance. From the moment we landed in Hanoi until the time we departed Ho Chi Minh City, we worried about NOTHING! Our guides exceptional! Dak in Hanoi, Bao highlighted all the beauty of the terraced rice paddy’s in Sapa. We hiked 10k with her through the local villages and we were even able to spend a short time in a local villagers home. Ha Long Bay/Capella Cruise a true spectacle of beauty. Our personal guide in Hoi An, Hoa provided a city tour we’ll remember forever. Tien, our fishing day guide was an absolute hoot! Then we flew to Ho Chi Minh City where Diem stepped up and provided two full days of a non stop unforgettable experience taking us from the inner city highlites to the Mekong Delta. All guides were friendly, fluent and extremely accommodating to all of our needs. We thank Lucy and the Kim Kim team for a truly unforgettable and wonderful holiday! Thank you to everyone!

Local specialist: Lucy Do
Lucy
Lucy Do
Local specialist in Vietnam | Replied on Apr 10, 2025

Dear Mark & Sue,

Thank you so much for your lovely review! It was truly a joy helping you plan your Vietnam journey. I'm so happy to hear everything went smoothly and that you had a great time with our amazing guides.

Vietnam and Realistic Asia will always look forward to welcoming you back someday. Wishing you many more wonderful adventures ahead!

Warmest regards,
Lucy

Spring Break 2025 with Family
Germany | Mar 16 - Mar 27, 2025

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Prab B.
Seattle, WA | Reviewed on Mar 28, 2025
Our trip to Berlin was perfectly organized from start to finish. Upon arrival, we received a message from Sergey, who picked us up right in front of the airport in his newer Mercedes van. It was a great feeling to know someone was waiting to take us to our destination. The next morning, we had a walking tour with Miha, who bonded well with my two teenage boys (13 and 16 years old). He knew exactly how to keep their attention as he explained the history behind each of the sites we visited.... Read more

Our trip to Berlin was perfectly organized from start to finish. Upon arrival, we received a message from Sergey, who picked us up right in front of the airport in his newer Mercedes van. It was a great feeling to know someone was waiting to take us to our destination.

The next morning, we had a walking tour with Miha, who bonded well with my two teenage boys (13 and 16 years old). He knew exactly how to keep their attention as he explained the history behind each of the sites we visited. One of the highlights was our visit to Brandenburg Gate. It was incredible to stand in such a historically significant place, where so much action took place. We also explored the city by walking and taking the underground tram.

We had also booked a tour of the Sachsenhausen Memorial, and Sergey was there again the next morning to take us. The tour guide, Daniel, was incredibly passionate about the history of the Memorial and shared a wealth of knowledge. His dedication to explaining the significance of the site made the experience even more memorable.

Activity Reviews
Guided tour of Berlin
Guided tour of Berlin
Berlin

Miha showed us around and was really excited about the city. You could tell that this wasn't just a job for him, he was passionate about the city. He was able to bond with us and not make it seem like a lecture. He moved at our pace and took us to a great bistro for a break.

Quality of Experience
Guides, Drivers and Staff
Happy Driver
Transport
Newer clean vehicles.
Berliner Unterwelten
Berliner Unterwelten
Berlin

Go through the subway station to get to the actual tunnels. It's amazing things like this exist within everyday life. The guide was full of energy and knowledge and we went from one room to another. Seeing how life was and actual pictures and furniture from that era really made this experience real.

Quality of Experience
Guides, Drivers and Staff
Half-day trip to Sachsenhausen Concentration Camp Memorial
Half-day trip to Sachsenhausen Concentration Camp Memorial
Berlin

Most of the structures are rebuilt and a lot of imagination is required to see where everything stood. This place was completely destroyed and rebuilt for historic purposes. There is a lot to take in and it gives you chills when you hear about what humans are capable of.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided tour of Prague
Guided tour of Prague
Prague

Pawel did an amazing job showing us around the city with the perfect amount of details for everything we visited. He didn't make it sound like a lecture and casually showed us everything and explained it all. We got in over 15000 steps during the tour, but it went by fast because he was really good at what he was doing. Seeing the Strahov Library was magical!

Quality of Experience
Guides, Drivers and Staff
Transport
Guided walking tour of Vienna
Guided walking tour of Vienna
Vienna

Mojca is very passionate about Vienna. A lot to see and take in all over. Amazing architecture and history all around.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Day Trip to Terezin
Private Day Trip to Terezin
Prague

Trip with Pawel, he drove us there in his Mercedes van. He showed us around Terezin and explained all the exhibits within the museum. Very educated and excited to share his wealth of knowledge.

Quality of Experience
Guides, Drivers and Staff
Transport
Hospital in the rock in Budapest
Hospital in the rock in Budapest
Budapest

Amazing! Great guided tour inside the hospital. Full of history and well kept. The dummies that are there really shows how life could have been within those tunnels.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Tomaz Martinek
Tomaz
Tomaz Martinek
Local specialist in Slovenia | Replied on Apr 03, 2025

Hi Prab, thank you for your kind words. It was a pleasure organizing this for you, and we’d be happy to help with future travels.

Kind regards, Tomaz

Wonderful Trip Because of KimKim
Italy | Mar 15 - Mar 27, 2025

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Janet M.
Cooper City, FL | Reviewed on Mar 28, 2025
Andrada was amazing. She was our Colosseum tour guide. You can tell she loves her job! All of our limousine drivers were friendly, those standing out were Massimo, Roberto, Tomaso. There were so many and they were all very good. Read more

Andrada was amazing. She was our Colosseum tour guide. You can tell she loves her job!

All of our limousine drivers were friendly, those standing out were Massimo, Roberto, Tomaso. There were so many and they were all very good.

Hotel Reviews
B&B Sperlonga
Sperlonga

It had everything we needed for a great stay although the bed and pillows were hard and the bed didn’t have a top sheet, which was odd. All in all, I would stay here again.

Authenticity & Character
It is so close to everything and is really nice for a family. Kitchen, soda bed, TVs. It was very nice.
Location
Across from the beach and everything we needed, including old Sperlonga.
Staff
Only meant one person who was very nice. Only saw him on the first and last day.
Cleanliness & Comfort
It was clean and had a washer and clothes line if you want to wash a few things.
Il Campo Marzio
Rome

Staff was great and attentive. The first room we stayed in for 4 nights was amazing - Room 207, good size, great view, good air conditioning. We returned to this hotel on our last day and stayed in Room 204. It seemed like it was half the size, no view, no air conditioning and a tile on the floor in front of the bathroom wobbled every time it was walked on. The full length mirror was facing a wall so you could not get between the wall and the mirror to see yourself. It was odd. All in all, I would stay there again because it was conveniently located.

Authenticity & Character
It was charming although needs some work
Location
It was near everything including a square that had lots of places for dinner.
Staff
They were all very attentive.
Cleanliness & Comfort
It was clean and comfortable.
Hotel Bristol
Sorrento

Lovely, lovely, lovely. Everybody and everything was lovely.

Authenticity & Character
All of it. It is superb.
Location
Amazing view of Vesuvius and an old quaint fishing village that was the set of a movie Sophia Loren stared in when she was young.
Staff
The best! Especially the wait staff for breakfast and the bar/lounge.
Cleanliness & Comfort
Activity Reviews
Colosseum & Roman Forum Visit: Arena Access, Gladiators Gate & Ancient City
Colosseum & Roman Forum Visit: Arena Access, Gladiators Gate & Ancient City
Italy

Andrade from Livtours was exceptional. So enjoyed her and her knowlegdge.

Quality of Experience
Guides, Drivers and Staff
Transport
We got a taxi from our hotel and walked back after the tour. It was perfect.
Explore Sorrento
Explore Sorrento
Italy

We wish we had booked a tour of Pompeii. We went but on our own. It was wonderful but I’m sure we missed out on a lot.

Private Full Day Amalfi Experience
Private Full Day Amalfi Experience
Italy

Our driver/guide was great. I think his name was Fuvio. He was a lot of fun. Wish we could have stayed longer.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Beatriz De Pablo Rocha
Beatriz
Beatriz De Pablo Rocha
Local specialist in Madrid | Replied on Apr 08, 2025

Hi Janet! Thank you so much for your detailed comments and feedback! I'm so glad you had a great time with your guides and drivers around the country, hope you created lovely memories in Italy! Best regards, Bea.

Great Costa Rica trip
Costa Rica | Mar 15 - Mar 24, 2025

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john b.
Kansas City, MO | Reviewed on Mar 28, 2025
Bryan and Nancy did a great job managing the trip. Their local partner Serendipity Adventures and our local rep Wilman were fantastic. Checking in every day with helpful tips, summaries, suggestions and just making sure everything was going well. I would 100% recommend and would definitely use again. Read more

Bryan and Nancy did a great job managing the trip. Their local partner Serendipity Adventures and our local rep Wilman were fantastic. Checking in every day with helpful tips, summaries, suggestions and just making sure everything was going well. I would 100% recommend and would definitely use again.

Hotel Reviews
Baldi Hot Springs Resort, Hotel & Spa
Fortuna

My kids loved the water park. Food was ok but everything else was great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cloud Forest Lodge
Monteverde

hilltop location was great. food in the restaurant was outstanding.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Río Balsa Whitewater Rafting Adventure
Río Balsa Whitewater Rafting Adventure
Arenal/La Fortuna

We had a great time and the rafting was better than expected.

Quality of Experience
Food
provided a fruit snack which was good.
Guides, Drivers and Staff
Transport
Arenal Volcano & 1968 Reserve Hike
Arenal Volcano & 1968 Reserve Hike
Arenal/La Fortuna

Hike was nice but a little short. would have liked to hike longer. maybe took an hour or slightly more.

Quality of Experience
Guides, Drivers and Staff
Transport
Night Excursion in Rainforest and Wild Frog Sanctuary
Night Excursion in Rainforest and Wild Frog Sanctuary
Arenal/La Fortuna

It was good, but there were a lot of people there with us. saw some cool frogs other things but not a lot else. it was worth doing.

Quality of Experience
Guides, Drivers and Staff
Transport
Coffee, Chocolate & Sugar Cane Experience (English Tour)
Coffee, Chocolate & Sugar Cane Experience (English Tour)
Monteverde

Great experience. i would highly recommend. Got to see chocolate making, sugar cane and coffee all on the same trip. Well done and our guide was great.

Quality of Experience
Guides, Drivers and Staff
Transport
All Day Adventure at Selvatura, including Zipline, Hanging Bridges, and Fauna Exhibitions
All Day Adventure at Selvatura, including Zipline, Hanging Bridges, and Fauna Exhibitions
Costa Rica

This was a highlight. great experience overall. Probably the best zip lining i've done anywhere. Really a high quality experience. I would strongly recommend.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Mar 28, 2025

Hola John,

Thank you so much for your kind words! It truly means a lot to hear that you had such a great experience. It was a pleasure being part of your journey, and I'm glad that everything went smoothly and that you felt well taken care of throughout your trip.

I'll be sure to pass along your compliments to Wilman and the rest of my Serendipity Adventures team—they’ll be thrilled to hear your feedback!

If you ever decide to visit Costa Rica again, we'd love to help you plan another incredible adventure. Wishing you many more amazing travels ahead!

Pura vida,
Bryan 🌿✨

We had an amazing trip to Costa Rica!
Costa Rica | Mar 5 - Mar 15, 2025

I
Isaac H.
Newark, NJ | Reviewed on Mar 28, 2025
We had an amazing trip to Costa Rica! The coordination between Kimkim & our local Costa Rican specialist of Serendipity Adventures, Elena, created a great itinerary for us. We split our time between the La Fortuna & Manuel Antonio areas. Our accommodations in both locations were terrific, as well as the activities that were booked for us by Elena and Wilman of Serendipity Adventures. The transfers to and from the airport, as well as to activities, were seamless. Our guides, including... Read more

We had an amazing trip to Costa Rica! The coordination between Kimkim & our local Costa Rican specialist of Serendipity Adventures, Elena, created a great itinerary for us. We split our time between the La Fortuna & Manuel Antonio areas. Our accommodations in both locations were terrific, as well as the activities that were booked for us by Elena and Wilman of Serendipity Adventures. The transfers to and from the airport, as well as to activities, were seamless. Our guides, including Mariano, Alex, and others were all very helpful & knowledgeable.
We would recommend Kimkim & Serendipity without hesitation to create a great itinerary for anybody travelling to Costa Rica.
Pura Vida
Isaac & Shari Harris

Hotel Reviews
El Silencio del Campo Hotel
La Fortuna

We enjoyed our stay at El Silencio. It is a very laid back, beautiful facility, with villas, hot spring pools, a spa, a restaurant, & an active farm. There are beautiful views of the Arenal Volcano. The staff are very helpful. It is great for adults travelling alone, as well as travelers with kids who can enjoy the farm, & the free ranging animals throughout the property, in addition to all the other amenities. We highly recommend the resort. Isaac & Shari Harris

Authenticity & Character
Location
Great location near the Arenal Volcano.
Staff
Cleanliness & Comfort
La Mariposa Hotel
Manuel Antonio

We had a great stay at La Mariposa. It is a beautiful hotel, with breathtaking views of the Pacific. The staff are first class. The restaurant has delicious food. We recommend it higghly. Isaac & Shari Harris

Authenticity & Character
Location
Cleanliness & Comfort
Local specialist: Elena Mora
Elena
Elena Mora
Local specialist in Cartago, Turrialba | Replied on Mar 28, 2025
Hola Isaac & Shari, Wow! Your message truly made my day! 😊 ⭐⭐⭐⭐⭐ Thank you for your review.
I’m so happy to hear that you had an amazing time in Costa Rica and that everything—from the itinerary to the guides—made your trip special. It was such a pleasure working with you to craft this adventure, and I’m thrilled that you enjoyed La Fortuna, Manuel Antonio, and all the wonderful experiences along the way.
I’ll be sure to share your kind words with Wilman, Mariano, Alex, and the rest of our... Read more

Hola Isaac & Shari,

Wow! Your message truly made my day! 😊 ⭐⭐⭐⭐⭐ Thank you for your review.
I’m so happy to hear that you had an amazing time in Costa Rica and that everything—from the itinerary to the guides—made your trip special. It was such a pleasure working with you to craft this adventure, and I’m thrilled that you enjoyed La Fortuna, Manuel Antonio, and all the wonderful experiences along the way.

I’ll be sure to share your kind words with Wilman, Mariano, Alex, and the rest of our team. They will be delighted to know they contributed to making your trip unforgettable!

Thank you so much for trusting Kimkim & Serendipity Adventures with your journey. And most importantly—thank you for embracing the Pura Vida spirit! 🌴💚

Wishing you many more exciting travels ahead, and if Costa Rica ever calls you back, I’d love to help you plan another adventure!

Pura Vida!
Elena Mora
Serendipity Adventures, Costa Rica 🦥🌿

Amazing Bolivia!
Bolivia | Mar 20 - Mar 25, 2025

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Rachelle R.
Reno, NV | Reviewed on Mar 28, 2025

Camila and the guides Christian and David were fantastic! La Paz on Foot coordinated everything down to adjusting breakfast times with the hotels depending on the flight times. They did this better than most travel companies out there!

Local specialist: Camila Rojas

Belize Trip - San Ignacio and Placencia
Belize | Mar 22 - Mar 26, 2025

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Alicia G.
San Jose, CA | Reviewed on Mar 27, 2025
The team did an amazing job proposing itineraries based on our interests, timeframes and budget. The trip was incredibly! The guides were very friendly and knowledgable. The accommodations were wonderful. Read more

The team did an amazing job proposing itineraries based on our interests, timeframes and budget. The trip was incredibly! The guides were very friendly and knowledgable. The accommodations were wonderful.

Hotel Review
La Mariposa Resort
Placencia

The staff was extremely welcome and accommodating! The room was amazing and the welcome flower art and beverage put it over the top! The location was ideal. We enjoyed the use of the bikes and wished we had calmer weather for the kayaks and paddle boards.

Authenticity & Character
Location
Easy bike ride to main town.
Staff
So friendly and always went above and beyond.
Cleanliness & Comfort
Local specialist: Catherina Tittaferrante
Catherina
Catherina Tittaferrante
Local specialist in Antigua Guatemala | Replied on Mar 29, 2025

Alicia you are truly in the main character of Wonderland! You gave us the opportunity and your trust which means everything to us, thank you for your friendship.

Our time together was smooth and incredible, it has to be a lot with your extraordinary personality. Keep on enjoying life as you know, we admire you and wish to continue exploring this amazing world together.

Consider you have friends and family with us forever 🫶🏼

Sandy designed the perfect three weeks in Japan!
Japan | Feb 27 - Mar 18, 2025

Mike
Mike H.
Los Angeles, CA | Reviewed on Mar 27, 2025
Sandy was an outstanding specialist. We iteratively developed a perfect 3 week trip to Japan. She well assessed our interests and experience and sculpted a trip that we thoroughly enjoyed. Throughout the trip she would send details of the upcoming days' logistics and would check in with us regarding how things were going. Also, in response to feedback along the way Sandy suggested additional things of interest. One in particular was a spectacularly insightful suggestion. (She knew I... Read more

Sandy was an outstanding specialist. We iteratively developed a perfect 3 week trip to Japan. She well assessed our interests and experience and sculpted a trip that we thoroughly enjoyed. Throughout the trip she would send details of the upcoming days' logistics and would check in with us regarding how things were going. Also, in response to feedback along the way Sandy suggested additional things of interest. One in particular was a spectacularly insightful suggestion. (She knew I liked the author Haruki Murakami and after hearing that we'd enjoyed seeing buildings designed by architect Kengo Kuma, she pointed out that the Murakami Library at Waseda University was designed by Kuma.. that settled our decision to visit and it was awesome!). Our guides selected by Sandy were terrific. In particular, we spent three days with Yuki Yamazaki and feel like she is now one of our new best friends! All of our guides (Yumi, Jun, Yuki and Naoko) exhibited tremendous knowledge and competence in their respective geographies. It was an incredible trip and will be treasured by us forever.

Hotel Reviews
Centara Grand Hotel Osaka
Osaka

The Centara Grand Hotel Osaka was a revelation. I had never heard of this Thailand-based hotel group, but the hotel was stunning, especially the club floor where we stayed. The room was impeccable, and the club floor amenities were top-notch. It was a delightful experience overall.

Hakone Kowakien Ten-yu
Hakone

Staying at Hakone Kowakien Ten-yu was a highlight of our trip. The hot springs resort was fabulous. It wasn't what I expected from a typical hotel; it was more of a resort hotel popular with Japanese tourists. Both my wife and I wished we had an extra full day and night there to soak in the experience. It was a refreshing change from the usual business hotels.

Activity Reviews
Full Day Mt. Fuji and Lake Ashi Tour with Hakone Tozan Railway
Full Day Mt. Fuji and Lake Ashi Tour with Hakone Tozan Railway
Japan

The Full Day Mt. Fuji and Lake Ashi Tour with Hakone Tozan Railway was spectacular. Our guide, Naoko, was excellent, and the Open-Air Museum unexpectedly delighted us. Though initially on our list as a 'if you have time' option, it became a highlight. I even bought a book about the museum afterwards—just fascinating!

Arashiyama Bamboo Grove and Monkey Park Tour
Arashiyama Bamboo Grove and Monkey Park Tour
Kyoto

The Arashiyama Bamboo Grove and Monkey Park Tour was a standout experience. Our guide, Kaori, shared deeply personal family stories about her mother's experiences during World War II, enhancing our understanding immensely. Her ability to weave history with the surroundings was incredibly impactful, making the tour unforgettable.

Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Apr 02, 2025
Hi Patty and Mike, Hope you are doing fantastic.Thank you so much for your wonderful review. I'm thrilled to hear that you had such an amazing experience on your trip to Japan and that the itinerary we created together resonated so well with your interests. It was truly a pleasure to work with you, and I’m so glad to hear that the suggestions—especially the visit to the Murakami Library—added an extra layer of enjoyment to your journey. I’m also delighted that you connected so well with... Read more

Hi Patty and Mike,

Hope you are doing fantastic.Thank you so much for your wonderful review.

I'm thrilled to hear that you had such an amazing experience on your trip to Japan and that the itinerary we created together resonated so well with your interests. It was truly a pleasure to work with you, and I’m so glad to hear that the suggestions—especially the visit to the Murakami Library—added an extra layer of enjoyment to your journey. I’m also delighted that you connected so well with Yuki and the other guides. They are truly wonderful, and I’m so glad they made your experience even more special. It’s always our goal to create unforgettable experiences, and your feedback makes everything worthwhile.

We look forward to helping you plan your next adventure with Kimkim.

Wishing you all the best and warmest regards from Japan,
Sandy

Amazing
Patagonia | Mar 14 - Mar 25, 2025

Mariela
Mariela G.
Costa Rica | Reviewed on Mar 27, 2025
Erin and Nara were extremely helpful with everything we needed. Read more

Erin and Nara were extremely helpful with everything we needed.

Hotel Reviews
Refugio Grey
Torres del Paine National Park
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Refugio Paine Grande
Puerto Natales, Chile
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Alto Andino Hotel
Ushuaia
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Ismael
Santiago

Great location, comfy bed, not so great breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Vendaval
Puerto Natales
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Casablanca Valley Wine Tour
Casablanca Valley Wine Tour
Patagonia

Matetich was amazong, wonderful story and tour and getting to see an organic vineyard. The other vineyard Casa Marin was also very nice but seemed kind of rushed and our guide not so into the tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Carbajal Valley Lakes Tour
Carbajal Valley Lakes Tour
Ushuaia

The tour doesnt really stop at the lakes, it is more of a 4x4 road trip. Nice lunch but not really as outdoorsy as we expected. Great guides though and overall a nice experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Trip Briefing at Dittmar Adventures
Trip Briefing at Dittmar Adventures
Puerto Natales

Very helpful and Nara was extremely nice

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day of Hiking in Tierra del Fuego National Park
Full Day of Hiking in Tierra del Fuego National Park
Ushuaia

We were with another group in the tour who took the train, we didnt so we had about an hour and a half of lost time. Great lancscapes and views, tour guide was nice.

Quality of Experience
Guides, Drivers and Staff
Transport
Ice Hike on Glacier Grey
Ice Hike on Glacier Grey
Patagonia

Absolutely amazing

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Trek to Laguna Esmeralda
Half Day Trek to Laguna Esmeralda
Ushuaia

Absolutamente espectacular. Vale cada centavo.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales & Pucon, Chile | Replied on Apr 05, 2025

Mariela, it was such a pleasure to plan this trip for you and your friends! I'm really glad to hear that the trip met your expectations and that you enjoyed this spectacular destination. Thank you for trusting us with your plans and wishing you all the very best.

Chilean Wonders
Chile | Mar 2 - Mar 16, 2025

J
jeffrey C.
Seattle, WA | Reviewed on Mar 27, 2025
Camila was very responsive, checking in with us almost on a daily basis and sometimes more often than that.
When problems arose with our Atacama portion of the trip she attempted to deal with our local tour operator Ckamuria Agency as best she could. The local provider in San Pedro de Atacama was either incompetent or lazy and one afternoon's activities were canceled due to lying about road conditions. We did obtain a refund for the tour to the Lagoons but I was very disappointed by...
Read more

Camila was very responsive, checking in with us almost on a daily basis and sometimes more often than that.
When problems arose with our Atacama portion of the trip she attempted to deal with our local tour operator Ckamuria Agency as best she could. The local provider in San Pedro de Atacama was either incompetent or lazy and one afternoon's activities were canceled due to lying about road conditions. We did obtain a refund for the tour to the Lagoons but I was very disappointed by missing this tour and alternative tours such as bicycling in 90 heat were absurd.

However, we realized that in our attempt to see as much as we could in Chile we tried to pack in too much in a short window. We lost days traveling and a more careful review of our tour with better oversight of our flight plans would have been appreciated. Perhaps she or Tamir (Who we spoke to by Zoom call once and never again) could have been more forthright in assessing what we were trying to accomplish in our travels.

The Hotel Jirah in San Pedro de Atacama was clean but tired with a poor breakfast. I suggest it not be used in the future.
We didn't think that Punto Arenas was worth a stop over and we wish we could have gone direction to Puerto Natales.
Penguins were cute but we had seen them in Argentina and the city itself did not offer much. We much enjoyed Valparaiso and a wine tour but found Vina del Mar boring and the restaurant recommended in the tour underwhelming. I would have preferred the option of more wine tasting and no Vina Del Mar.

Our guide in Patagonia, Nachogonia "Nacho" Lysis Casanova was remarkably knowledgeable and experienced and I would strongly recommend him. On the other hand, our guide in Rapa Nui was lovely but her English could have been better and in comparison to other guides we overheard leading other tour groups her knowledge base was just so-so.

Hotel Reviews
Hotel Jireh
San Pedro de Atacama

Rooms clean but tired. Poor breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Alma Sur
Punta Arenas

Nice rooms. Good location and breakfast.

Authenticity & Character
Staff
Cleanliness & Comfort
Best Western Patagonia / Hotel Borde Glaciar
Puerto Natales

Lovely hotel with good breakfast and good staff.

Authenticity & Character
Location
Too far from town. Long walk or had to take an Uber to get to town for shopping and restaurants.
Staff
Cleanliness & Comfort
Hotel Eco Boutique Bidasoa
Santiago

Comfortable hotel with good amenities and good restaurant.

Authenticity & Character
Location
neighborhood boring but safe, No place to walk to.
Staff
Cleanliness & Comfort
Hotel Boutique La Perouse
Isla de Pascua

Nice B&B. Staff very good. Very good breakfast. Good location in town. Not a 4 star hotel but for a B&B very accommodating and comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Rano Raraku Volcano & Anakena White Sand Beach
Rano Raraku Volcano & Anakena White Sand Beach
Easter Island
Quality of Experience
Guide needs better knowledge and English
Guides, Drivers and Staff
Transport
Astronomical Tour -  Atacama Desert
Astronomical Tour - Atacama Desert
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
Wine Tasting, Valparaiso and Viña del Mar- Private Tour
Wine Tasting, Valparaiso and Viña del Mar- Private Tour
Chile

Valparaiso was very interesting, but Val de Mar was boring More wineries and less Val de Mar!

Quality of Experience
Guides, Drivers and Staff
Transport
Laguna Cejar, Ojos del Salar y Laguna Tebiquinche
Laguna Cejar, Ojos del Salar y Laguna Tebiquinche
Chile

Never got a chance to see this. Tour company canceled without notice!

Quality of Experience
Visit the Tatio Geysers - Morning Tour
Visit the Tatio Geysers - Morning Tour
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
Afternoon Visit to "Valle de La luna "
Afternoon Visit to "Valle de La luna "
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Magdalena Island - Penguin Encounter Half Day Tour
Magdalena Island - Penguin Encounter Half Day Tour
Chile
Quality of Experience
Transport
Hike to Mirador Base Torres del Paine - Full Day Tour
Hike to Mirador Base Torres del Paine - Full Day Tour
Chile

Toughest hike I've ever done but worth it!

Quality of Experience
Guides, Drivers and Staff
Transport
Grey Glacier Round Trip Navigation
Grey Glacier Round Trip Navigation
Chile

Glaciers are awesome

Quality of Experience
Snorkeling Tour in Easter Island
Snorkeling Tour in Easter Island
Easter Island

Reef was terrific but not many fish or wildlife

Quality of Experience
French Valley Trek
French Valley Trek
Chile

Cancelled due to extreme wind conditions (gusts 80-100 km/hr) Took a lovely driving tour around the park to see the extent of the mountains and lakes

Quality of Experience
Guides, Drivers and Staff
Transport
Orongo Volcano Hike & Visit the Village of the Birdman Ceremony - Private Tour
Orongo Volcano Hike & Visit the Village of the Birdman Ceremony - Private Tour
Easter Island
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Camila Fierro
Camila
Camila Fierro
Local specialist in Santiago | Replied on Mar 30, 2025

Hi Jeff,
Thank you so much for your feedback! I’m really happy you enjoyed your trip to Child, especially Valparaíso, the wine tour, and your time with Nacho in Patagonia!
I truly appreciate your patience with the challenges in San Pedro de Atacama, I did my best to resolve them, and your insights will help improve future trips. I also hear you on pacing and itinerary adjustments, and I’ll keep that in mind for future travelers.
It was a complete pleasure create this adventure with you, and I’d love to help plan another adventure in South America for you in the future!

Best wishes,
Camila :)

Fabulous The trip Lucy put together for our group exce...
Vietnam | Feb 28 - Mar 18, 2025

Laurie
Laurie W.
Los Angeles, CA | Reviewed on Mar 27, 2025

The trip Lucy put together for our group exceeded our expectations! The trip had just the right amount of adventure and down time. She was very accommodating when we made slight changes in our itinerary (ie adding a stop at a brewery we heard about)! The guides were helpful, informative, easy to understand and prompt. Transportation was always on schedule. We look forward to more travel in Asia with Kim Kim!

Local specialist: Lucy Do
Lucy
Lucy Do
Local specialist in Vietnam | Replied on Apr 02, 2025

Hello Laurie
Thank you for taking the time to share your experience with us! Your happiness motivates and inspires me to do my job well. I have passed your compliments on to our guide, driver, and operation team, who will be delighted to know they made your trip memorable!
I wish you and your family all the best and hope to have another chance to accompany you on your next adventure in Asia!
Best wishes,
Lucy

Exemplary!
Bolivia | Mar 20 - Mar 25, 2025

K
Kevin K.
Reno, NV | Reviewed on Mar 27, 2025

We have traveled all over the world with various travel agencies. Camila and her team at La Paz on Foot were absolutely exemplary. Everything was seamless, and communication was perfect! The guides and drivers were fantastic as well.

Local specialist: Camila Rojas

Best trip ever because of Kimkim
Finland | Mar 22 - Mar 26, 2025

Linda
Linda J.
Jacksonville, FL | Reviewed on Mar 27, 2025
I plan many of my trips on my own. But to get the experience that I wanted in Finland, I used the services of Kimkim. I could not have been happier!! I was able to express what I wanted and they put a package together that surpassed my expectations. The resort and excursions were top notch. Moonika checked in with me along the way and had excellent communication. I will definitely use this service again. Thanks for being a part of this once in a lifetime trip! Read more

I plan many of my trips on my own. But to get the experience that I wanted in Finland, I used the services of Kimkim. I could not have been happier!! I was able to express what I wanted and they put a package together that surpassed my expectations. The resort and excursions were top notch. Moonika checked in with me along the way and had excellent communication. I will definitely use this service again. Thanks for being a part of this once in a lifetime trip!

Hotel Review
Northern Lights Ranch
Köngäs

If you are looking for a Northen Lights experience, this is the place! The cabins were perfect for seeing the lights. The food was excellent!

Authenticity & Character
Location
15 min outside of Levi with limited light pollution
Staff
The staff were super friendly
Cleanliness & Comfort
Activity Reviews
Levi Fell Snowmobile Adventure
Levi Fell Snowmobile Adventure
Levi

Great experience!

Quality of Experience
Guides, Drivers and Staff
Transport
Reindeer Adventure
Reindeer Adventure
Levi

Janita is a 2nd generation reindeer rancher and she cares about these animals. This was a genuine experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Husky Safari (10km)
Husky Safari (10km)
Levi

This was a magical ride through the Finland Forest. I could not have been happier with this experience

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Moonika Apart
Moonika
Moonika Apart
Local specialist in Estonia | Replied on Mar 27, 2025

Hello Linda,
Thank you for your lovely review and I'm glad to hear you enjoyed your time here in Lapland. I hope to have you as our guests again in the future!
Best,
Moonika

A carefree, seamless trip
Japan | Mar 17 - Mar 25, 2025

Elizabeth
Elizabeth K.
Chicago, IL | Reviewed on Mar 27, 2025
We had a great time and did not need to worry about nearly anything. Almost every detail was well thought out, and Sandy had good ideas for activity replacements if we did not want to do something that was initially suggested. Travel was smooth and communication was great Read more

We had a great time and did not need to worry about nearly anything. Almost every detail was well thought out, and Sandy had good ideas for activity replacements if we did not want to do something that was initially suggested. Travel was smooth and communication was great

Hotel Reviews
Mitsui Garden Hotel Ginza gochome
Tokyo

Great hotel in a great location for tourists. Accommodated English speakers well. Loved the public onsen and breakfast was great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ryokan Aura Tachibana
Hakone

While this seems to be an older hotel that could use some renovations (the hallways and room furniture seem to be from the 80s), the staff were extremely kind and accommodating. We had a private onsen in our room which was amazing. Dinner/breakfast were traditional Japanese (tons of fish).

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cross Hotel Kyoto
Kyoto

This felt like the most westernized of the hotels we stayed in (larger room/king sized bed, very western breakfast, etc.) There was no onsen, but the large tub in the room was nice. Very clean and wonderful staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Apr 02, 2025

Hi Elizabeth,

Hope everything is going well for you and thank you so much for your wonderful review.

We were so happy to hear that I was able to tailor your trip to perfectly suit your travel style and interests. We really appreciate your kind review and are honored to be a part of your journey. We look forward to helping you plan your next adventure.

Best regards as always,
Sandy

Kimkim is a WinWinOut arranged drivers and g...
Japan | Mar 14 - Mar 25, 2025

Judy
Judy A.
Los Angeles, CA | Reviewed on Mar 26, 2025
Kimkim is a WinWin
Out arranged drivers and guides all showed up and did good jobs. May took us to Mt. Fuji; we had a lovely time with him. Aki took us to Mehajima Island and was great. Kimmie took us around Kyoto for a very fun day. Shonna contacted us daily to remind us who our guides/drivers would be for the next day. That was an asset. Also, KimKim provided us detailed instructions of how to get to places we were going on our own.
Read more

Kimkim is a WinWin
Out arranged drivers and guides all showed up and did good jobs. May took us to Mt. Fuji; we had a lovely time with him. Aki took us to Mehajima Island and was great. Kimmie took us around Kyoto for a very fun day. Shonna contacted us daily to remind us who our guides/drivers would be for the next day. That was an asset. Also, KimKim provided us detailed instructions of how to get to places we were going on our own.

Hotel Review
THE KNOT HIROSHIMA
Hiroshima

The location was perfect. It had the best breakfasts.

Authenticity & Character
It was boutique-ish
Location
It is walkable to the Peace Memorial Park.
Staff
Cleanliness & Comfort
Activity Reviews
Tokyo: Sumo Show Experience with Chicken Hot Pot and a Photo
Tokyo: Sumo Show Experience with Chicken Hot Pot and a Photo
Tokyo

It was a fun show with audience participation.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half  Day Miyajima Island  Tour
Half Day Miyajima Island Tour
Hiroshima

Kimkim should know that this tour needs more than 1/2 day. OR we should have started the day much earlier. We had to practically run to get back to the ferry and we are not runners. But your guide couldn’t have been more knowledgeable or sweeter.

Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Apr 01, 2025

Dear Judy and Steve,

Thank you so much for your wonderful review. We're thrilled to hear that you had such a memorable trip to Japan, and we truly appreciate you taking the time to share your experience. It’s fantastic to know that May,Aki,Kimmie and our drivers helped make your journey so special.

Your kind words mean a lot to us, and we’ll be sure to pass them along to the guides and drivers. We’re looking forward to helping you plan your next adventure when the time comes.

Best Wishes Always
Shona

Solo Travelling to Pu Luong Nature Reserve
Vietnam | Mar 16 - Mar 21, 2025

Hobe
Hobe H.
Canada | Reviewed on Mar 26, 2025
My guide was Quoc. He was very friendly and certainly tried his best to make sure I had a great time. He even took me a long way out of his way to get me to an ATM after one of our touring days was over. The Kho Muong Cave (Bat Cave) was easily the most memorable thing I saw on my trip. I have been raving to all my friends about it. Read more

My guide was Quoc. He was very friendly and certainly tried his best to make sure I had a great time. He even took me a long way out of his way to get me to an ATM after one of our touring days was over. The Kho Muong Cave (Bat Cave) was easily the most memorable thing I saw on my trip. I have been raving to all my friends about it.

Hotel Review
Gateway Inn Pu Luong

The people who work there are lovely. They are always happy, friendly and helpful. The views from the restaurant are amazing, even on foggy days. My room was comfortable but I did trip over the little ledge going into the bathroom a couple of times. It might be a good idea to put a throw rug over the ledge for safety.

Authenticity & Character
Location
The views!
Staff
Smiles, always friendly and helpful. Just lovely people.
Cleanliness & Comfort
The restaurant can be a bit cold in the cooler months. I took a blanket with me to keep warm.
Activity Reviews
Pu Luong Explore Village Life  Water Wheels & Rafting (Excursions)
Pu Luong Explore Village Life Water Wheels & Rafting (Excursions)
Vietnam

This was a nice, relaxing day. Floating on the dam in the bamboo boat was very serene.

Quality of Experience
Guides, Drivers and Staff
Transport
Pu Luong Full Day Easy Rider -  Caving | Riding | Swimming
Pu Luong Full Day Easy Rider - Caving | Riding | Swimming
Pu Luong Nature Reserve

The Kho Muong Cave was beyond outstanding. I have never seen anything like it. It was easily the highlight of my two weeks in Vietnam.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Long Dao

Spectacular Columbia!
Colombia | Mar 7 - Mar 19, 2025

E
Emily G.
Canada | Reviewed on Mar 26, 2025
We just returned from our 2 week family vacation to Columbia. Michael Gold worked with us for months prior on our itinerary, and he did not disappoint! Everything went off without a hitch! Michael arranged all of our flights, drivers and guides who were always on time, and very knowledgable. Our family wanted a mix of city, beach and nature, and Michael was always happy to modify our itinerary if we changed our minds. Michael was also always available to us while on the trip via Whatsapp... Read more

We just returned from our 2 week family vacation to Columbia. Michael Gold worked with us for months prior on our itinerary, and he did not disappoint! Everything went off without a hitch! Michael arranged all of our flights, drivers and guides who were always on time, and very knowledgable. Our family wanted a mix of city, beach and nature, and Michael was always happy to modify our itinerary if we changed our minds. Michael was also always available to us while on the trip via Whatsapp if we had a question. We loved the horseback riding in Pereira, and the fruit-tasting there is a must! The scenery in Cocora Valley is not to be missed. Hotel Quadrifolio in Cartegena was a unique, restored hotel that was a gem to stay in and is perfectly located to stroll in the old city. Our kids even enjoyed the Bolero Museum in Bogota and wandering around the city. We would highly recommend visiting Columbia, and we will definitely be using KimKim again in the future!

Hotel Reviews
Hotel Boutique Sazagua
Pereira
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Quadrifolio
Cartagena de Indias
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Mar 26, 2025

Dear Emily,

Thank you so much for your wonderful review and for trusting us with your family trip to Colombia! We’re thrilled to hear that everything went smoothly and that you had such a memorable experience.
Being available and flexible throughout the journey is something we truly value, so we're glad it made a difference for you.
We’d be honored to help plan your next adventure to Colombia. Looking forward to welcoming you back!
Warm regards,
Michael & The Chaska Tours Team

Switzerland trip review
Switzerland | Mar 15 - Mar 24, 2025

A
Alan C.
Chicago, IL | Reviewed on Mar 26, 2025
Day 1
Bellevue Hotel was very nice; comfortable room with scenic view, central location, excellent breakfasts. Street noise fairly minor.
Day 2
Tour guide Celio Marquez (not sure of spelling) was charismatic and he was very interesting to talk with. Highlight of the day was Blausee, a small lake in a forest near Thun. Very clear water with many trout swimming.
Day 3
We found a good hike near the hotel, and Liam and Alan climbed about 350 m above the town for fantastic views. Wendy took...
Read more

Day 1
Bellevue Hotel was very nice; comfortable room with scenic view, central location, excellent breakfasts. Street noise fairly minor.
Day 2
Tour guide Celio Marquez (not sure of spelling) was charismatic and he was very interesting to talk with. Highlight of the day was Blausee, a small lake in a forest near Thun. Very clear water with many trout swimming.
Day 3
We found a good hike near the hotel, and Liam and Alan climbed about 350 m above the town for fantastic views. Wendy took a flatter walk along the river to Brienzersee. In both cases the trails and paths were very nice. It was great to have a full day unstructured. By the way there is a lovely gelateria and sandwich shop near the hotel called Bella Ciao where we had lunch – we highly recommend it!
Day 4
Ivo was a really nice tour guide. The tour itself was also good but entailed a lot of driving. We loved visiting a small family-run goat cheese factory , the village of Gruyere, and wine-tasting at a very scenic vineyard looking down on Lake Geneva. There are two things we would change however. First, the Cailler factory chocolate tour was rather disappointing. During most of it we were held captive (literally!) in a series of rooms that each described an episode from in the 1000-year (?) history of chocolate. Only at the end did we get close to any actual chocolate that we could taste, and by then we were just looking to escape (although we did appreciate being able to view a small example of a production line just before the tasting).
The second thing we would change is the large amount of driving. We first drove north at least an hour from Interlaken to Dallenwil for the cheese factory (Odermatt Käserei). We then headed first northwest and then southwest, passing Otten, Bern, and Fribourg on our way to Gruyere – a drive of about 2.5 hours. We then had another 45 minutes drive to the winery (Domaine du Daley, near Lausanne), and at the end of the day 1.75 hours back north to Bern again and southeast to Interlaken in darkness). The total driving was around 6 hours. For the future it might work better to package this differently. We would have enjoyed having more time at the hilltop village of Gruyere and the cheese factory tour might have been paired better with the Day 7 activities closer to Zurich. I think that just the southern stops could be done from Interlaken with about 4 hours driving?
Day 5
We loved the Jungfraujoch! It would have been helpful to have a bit more description in the details about what to expect at the Grindelwald Terminal. We ended up following the crowd and taking the cable car up to Eiger Glacier station to meet the cogwheel train. It worked out fine in the end.
Day 6
It was hard to leave Interlaken – we really enjoyed our stay there. Travel to Zurich went smoothly. Helmhaus Hotel was quite nice, the staff was fantastic, and they did come through with a sofa bed for Liam. The hotel is at the corner of a busy plaza which made it a bit noisy during the weekend, but the tradeoff was a great central location.
Day 7
The tour with Richard was interesting, but we would have appreciated a bit more discussion of the history around the stops we made. We did have a great conversation about comparisons between Switzerland and US governmental structure on the drive.
Day 8
The tour with Robert was fantastic, the best of our trip! He is extremely knowledgeable about the area also very charismatic and an interesting conversationalist. It was worth the tour just to meet him. The organization of the tour was also perfect, culminating in a ferry ride to Kilchberg, Lindt chocolate factory visit, and cable-car up to Felsenegg restaurant for fondue and a spectacular view. Wow!
The Lindt factory is much, much better than Cailler. Self-paced, beautiful building, ample sampling, and a view of an impressive pilot factory.
Day 9
Burgenstock spa was excellent, with spectacular views of Lucerne area. It is a little complicated getting there with all the different modes of transportation, but we were able to work it out with the instructions you gave us. Thank you for reorganizing this for a different day from what was originally planned.
Day 10
Alan’s departure went smoothly; airport transfer driver showed up as planned.
Wendy enjoyed an afternoon at the Zurich Zoo and it is very easy to get to form central Zurich.

Hotel Reviews
Hotel Bellevue Interlaken
Interlaken-WEST
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Boutique Hotel Helmhaus
Zürich

Central location is great, but can be noisy

Authenticity & Character
Location
city center
Staff
Cleanliness & Comfort
Activity Reviews
Zurich Old Town, Cruise and Lindt Home of Chocolate
Zurich Old Town, Cruise and Lindt Home of Chocolate
Switzerland

The Lindt tour was truly a delight! Unlike the other factory tour we did, it provided the freedom to explore at our own pace and spend as much time as we wanted in each section. The exhibit was well-organized and allowed for a more personalized experience without the long waits. I would definitely recommend this tour to other travelers!

Cheese, chocolate and wine tour in Gruyeres!
Cheese, chocolate and wine tour in Gruyeres!
Switzerland

The cheese and wine portions of this tour were wonderful, with an insightful tour and enjoyable tastings at a small regional cheese producer. The drive was quite long due to the location being in the opposite direction of other attractions, but the experience was worth the journey. However, the chocolate factory was not our favorite as it was crowded and we weren't able to do it at our own pace. A lovely spot that I wished I could have spent more time visiting was the charming Old Town Village of Gruyere.

Half-day wellness break at Bürgenstock Alpine Spa
Half-day wellness break at Bürgenstock Alpine Spa
Lucerne

The half-day wellness break at Bürgenstock Alpine Spa was an unforgettable experience. The spa itself was gorgeous, and the staff did a great job of accommodating last-minute changes to our itinerary so we could enjoy hiking and the spa on different days.

Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Mar 27, 2025
Dear Wendy and Alan,
I hope you're doing well! I wanted to take a moment to sincerely thank you for your wonderful 5-star review on Kim Kim. Your kind words truly mean the world to me, and I'm so grateful for the time you took to share your experience.
It’s fantastic to hear that you had such a memorable journey exploring our country! Your feedback is invaluable, and I’ll be sure to share it with my team and our partners to continue improving our services.
I also wanted to acknowledge...
Read more

Dear Wendy and Alan,
I hope you're doing well! I wanted to take a moment to sincerely thank you for your wonderful 5-star review on Kim Kim. Your kind words truly mean the world to me, and I'm so grateful for the time you took to share your experience.
It’s fantastic to hear that you had such a memorable journey exploring our country! Your feedback is invaluable, and I’ll be sure to share it with my team and our partners to continue improving our services.
I also wanted to acknowledge your comments about the Gruyères tour feeling a bit long from Interlaken, as well as the Cailler Museum experience. I completely understand how that might have felt, and I truly appreciate your honesty. We always strive to craft the best possible itineraries, and insights like yours help us refine them even further. I’m really sorry if those aspects of the trip weren’t as enjoyable for you, and I’ll certainly take your thoughts into account for future travelers.
Once again, thank you so much for your trust and for choosing us to be part of your adventure. Wishing you many more incredible travels ahead, and I’d love to welcome you back someday!
Best wishes, Clo

Amazing Trip through Southern France!
France | Feb 26 - Mar 8, 2025

Sean
Sean M.
Flagami, FL | Reviewed on Mar 26, 2025
We recently returned from an unforgettable trip through Southern France, and using Audrey from Kimkim was hands down one of the best travel decisions we’ve made. Normally, I plan highly detailed itineraries myself, but I was having a hard time creating one that truly maximized our time in the region—so I turned to Audrey. From our very first conversation, she took the time to understand both mine and my wife's interests, and then built an itinerary that aligned perfectly with what we... Read more

We recently returned from an unforgettable trip through Southern France, and using Audrey from Kimkim was hands down one of the best travel decisions we’ve made.

Normally, I plan highly detailed itineraries myself, but I was having a hard time creating one that truly maximized our time in the region—so I turned to Audrey. From our very first conversation, she took the time to understand both mine and my wife's interests, and then built an itinerary that aligned perfectly with what we enjoy. Every aspect of the trip—hotels, restaurants, tours, vineyards, shopping—reflected that initial conversation and was perfectly curated.

What made the experience even more special was Audrey’s local insight. Having someone who actually lives in the area made all the difference and allowed us to discover places and experiences we wouldn't have found on our own. We had just one small issue during the trip, and Audrey resolved it quickly and smoothly, giving us real peace of mind.

This trip exceeded all our expectations, and we’re so grateful for Audrey’s help in making it so special. I can’t recommend her highly enough!

Local specialist: Audrey Benezech
Audrey
Audrey Benezech
Local specialist in Montpellier | Replied on Mar 26, 2025

Dear Sean,
Thank you for your feedback. It was truly a pleasure to organize this trip for you, and I’m delighted that you enjoyed your stay. France still has many surprises in store, and you will always be welcome!
I wish you all the best!
Audrey

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.