Kimkim Trip Reviews

4.8
Based on 14,317 ratings
Read 14,317 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Fantastic trip to Japan
Japan | Sep 29 - Oct 6, 2024

Nelson
Nelson P.
Chicago, IL | Reviewed on Oct 11, 2024
Our family recently returned from an unforgettable trip to Japan. We were fortunate to have Angel, our host from Kim Kim, who was nothing short of exceptional. Her attention to detail, thoughtful planning, and excellent communication ensured that every part of our trip was seamless. Angels’ involvement played a huge role in making our family trip, a group of 10 people, very smooth. Our local tour guides, Yumi and Hiroko, were friendly, knowledgeable, flexible and they cared about our... Read more

Our family recently returned from an unforgettable trip to Japan. We were fortunate to have Angel, our host from Kim Kim, who was nothing short of exceptional. Her attention to detail, thoughtful planning, and excellent communication ensured that every part of our trip was seamless. Angels’ involvement played a huge role in making our family trip, a group of 10 people, very smooth.

Our local tour guides, Yumi and Hiroko, were friendly, knowledgeable, flexible and they cared about our experience. They were always ready to adjust the itinerary to suit our preferences, which made the experience even more enjoyable for everyone.

The sites we visited in Japan far exceeded our expectations. Mt Fuji, Tokyo at night, Shrines, Temples, traditional Kyoto and modern Osaka; each destination was a perfect blend of modern and traditional Japan.

Overall, we couldn’t recommend Kim Kim and our host Angel enough for anyone considering a trip to Japan. The combination of personalized service, insightful guides and expert planning made our family vacation a truly exceptional experience.

Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Oct 12, 2024
Dear Nelson, Hope you are doing great. Thank you so much for your wonderful feedback. We are thrilled to hear that you and your family had an unforgettable experience in Japan. I am so glad to know that my attention to detail and excellent planning helped create such a seamless trip for your group. It’s fantastic to know that Yumi and Hiroko provided flexibility and personalized care, as we strive to ensure our travelers have the best possible experience. The blend of modern and... Read more

Dear Nelson,

Hope you are doing great.

Thank you so much for your wonderful feedback. We are thrilled to hear that you and your family had an unforgettable experience in Japan. I am so glad to know that my attention to detail and excellent planning helped create such a seamless trip for your group.

It’s fantastic to know that Yumi and Hiroko provided flexibility and personalized care, as we strive to ensure our travelers have the best possible experience. The blend of modern and traditional sites sounds absolutely magical, and we’re delighted that your expectations were exceeded.

Thank you for recommending Kim Kim to others considering a trip to Japan. We hope to welcome you back for more adventures in the future.

Safe travels.

All the best,
Angel

Delightful Morocco!
Morocco | Sep 15 - Sep 23, 2024

M
Michael R.
Hempstead, TX | Reviewed on Oct 11, 2024

Our trip went very smoothly; all accommodations were excellent. Abdellah, our local specialist was very responsive, answering our questions very promptly. Illyach, our driver was amazing.! He always was on time and was friendly and engaging. He also was very patient with all of our questions. All and all we had a great time. Thanks again!

Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Oct 11, 2024

Hi Michael,

Thank you so much for your wonderful review! We're glad to hear that your trip went smoothly and that you enjoyed your accommodations. We're delighted you had a great time, and we truly appreciate your kind words. Thanks again for choosing us, and we look forward to helping you plan your next adventure!

Best Wishes,
Abdel

Amazing family trip to Switzerland - 2024
Switzerland | Sep 22 - Oct 5, 2024

K
Katie T.
Harrison, NJ | Reviewed on Oct 11, 2024
Clothide helped us put together a memorable two week Fall trip to Switzerland. We were a party of 8 - ranging from mid-thirties to early 70’s. She was incredibly patient and helpful, as it took us some time to decide what we wanted to do/see.
The final itinerary worked out perfectly. The guides for the tours she arranged were all fabulous (LaVaux Vineyards, Thun Castle, Lauterbrunnen walking tour, Lucerne evening city tour). The advance purchase of the tickets for Gornergrat, Matterhorn,...
Read more

Clothide helped us put together a memorable two week Fall trip to Switzerland. We were a party of 8 - ranging from mid-thirties to early 70’s. She was incredibly patient and helpful, as it took us some time to decide what we wanted to do/see.
The final itinerary worked out perfectly. The guides for the tours she arranged were all fabulous (LaVaux Vineyards, Thun Castle, Lauterbrunnen walking tour, Lucerne evening city tour). The advance purchase of the tickets for Gornergrat, Matterhorn, Jungfraujoch and Mount Pilatus made these excursions seamless.
She also arranged for the use of AlpTransfer for most of our transfers from hotel to train to airport and also for longer travels (e.g. getting from Zermatt to Montreux). Our experiences with AlpTransfer were excellent – the drivers were on time/early, courteous, helpful and the vehicles comfortable.
She notified us promptly of any changes in the itinerary and provided options for resolution, including a refund for the difference when there was a change in the type of hotel room. We had some reservations issues with a couple of hotels, but these were resolved in a timely fashion. She or a colleague was always available to help resolve any issues.
We enjoyed working with Clothilde and she helped us put together an incredible family trip.

Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Oct 14, 2024
Hello Katie,
I hope you’re doing well! I wanted to take a moment to thank you for sharing your feedback after your trip. I’m so glad to hear about your experiences, and it’s wonderful to know that everything went well. Your frustration on some aspects is heard and carefully noted so that we improve ourselves even more for a flawless experience in the future.
Your positive insights truly mean a lot to me and make my efforts so rewarding. I’m thrilled that you and your family thus friends had...
Read more

Hello Katie,
I hope you’re doing well! I wanted to take a moment to thank you for sharing your feedback after your trip. I’m so glad to hear about your experiences, and it’s wonderful to know that everything went well. Your frustration on some aspects is heard and carefully noted so that we improve ourselves even more for a flawless experience in the future.
Your positive insights truly mean a lot to me and make my efforts so rewarding. I’m thrilled that you and your family thus friends had a memorable journey, and it’s great to hear what you enjoyed most.
Thank you once again for your kind words. I look forward to assisting you with your future travel plans!
Warm regards,
Clothilde

Dont Hesitate, just DO IT.
Italy | Sep 24 - Oct 3, 2024

Kayla
Kayla C.
Newark, NJ | Reviewed on Oct 11, 2024
I have to say i was skeptical about using a travel agency since i have not had good experiences in the past. But Kimkim/Travel 12 has changed my mind forever. We booked our honeymoon through KimKim and everything was taken care of which was such a relief of stress during wedding planning. I loved all of the hotels that were picked out for us. The locations were perfect as well as the staff and breakfasts. All of our private drivers were so friendly and even gave us facts about the places we... Read more

I have to say i was skeptical about using a travel agency since i have not had good experiences in the past. But Kimkim/Travel 12 has changed my mind forever. We booked our honeymoon through KimKim and everything was taken care of which was such a relief of stress during wedding planning. I loved all of the hotels that were picked out for us. The locations were perfect as well as the staff and breakfasts. All of our private drivers were so friendly and even gave us facts about the places we were driving past. Every tour guide (which was all very small or private tours) was exceptional. We learned a lot and had so much fun while doing it. The food/restaurant recommendations were amazing. I loved that they booked all of our train tickets, tours, excursions, sent us PDF's of anything we needed. It seriously was the most stress free trip i have ever taken. I loved that there was 24/7 service line if we needed anything.

Irene, she is AMAZING. She picked out the best spots, the best hotels. Listened to what we wanted to do with our trip, and RAN WITH IT. She even was sweet enough to leave us a small surprise in our hotel in Athens. I would love to work with her again.

Hotel Reviews
Hotel Olimpia
Venice

The staff are so friendly and the breakfast is amazing. We also have to say that the beds are so comfortable. If we ever go back to Venice we would love to stay here again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Vasilicos Hotel Santorini
Santorini
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Modigliani
Roma
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Zillers Boutique Hotel
Athens
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Santorini Farm Tour: Food & Wine
Santorini Farm Tour: Food & Wine
Santorini
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Venice Highlights Walking Tour
Venice Highlights Walking Tour
Venice
Quality of Experience
Guides, Drivers and Staff
Transport
Express Colosseum Tour
Express Colosseum Tour
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Pompeii & Mount Vesuvius Day Trip from Rome
Pompeii & Mount Vesuvius Day Trip from Rome
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Acropolis Afternoon Tour
Acropolis Afternoon Tour
Athens
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Irene Lappa

Moonika and the KimKim team made our trip an ...
Finland | Oct 4 - Oct 9, 2024

J
Jack G.
Flagami, FL | Reviewed on Oct 11, 2024

Moonika and the KimKim team made our trip an incredible experience. Moonika was fast and responsive creating a trip itinerary to Finland that was amazing and allowed us to see some incredible sights in such a condensed amount of time. We especially enjoyed the Northern Lights Ranch and the Northern Lights Tour that we were able to attend!

I would not hesitate to recommend Moonika and rebook with her in the future!

Local specialist: Moonika Apart
Moonika
Moonika Apart
Local specialist in Estonia | Replied on Oct 12, 2024

Thank you for your review Jack! I'm glad to hear you had a good time and were happy with our services. I hope to have you as our guests again in the future.
Best,
Moonika

A magical adventure, planned to perfection
Madagascar | Sep 11 - Sep 27, 2024

Alison
Alison R.
United Kingdom | Reviewed on Oct 11, 2024
We have recently returned from a 16 day adventure in Madagascar, booked through KimKim and planned, booked and organised through Esther in South Africa. We had an amazing time. Everything pretty much went to plan, apart from Air France losing our luggage on both our inward and outward journey and my needing a doctor after a bad reaction to malaria tablets. Esther remained in contact throughout and did an amazing job planning an unforgettable holiday for us. Everything about it was spot on... Read more

We have recently returned from a 16 day adventure in Madagascar, booked through KimKim and planned, booked and organised through Esther in South Africa.

We had an amazing time. Everything pretty much went to plan, apart from Air France losing our luggage on both our inward and outward journey and my needing a doctor after a bad reaction to malaria tablets. Esther remained in contact throughout and did an amazing job planning an unforgettable holiday for us. Everything about it was spot on and special occasions were made very special.
Our in-country driver and guide, Dolly, was an amazingly calm, kind, friendly and knowledgeable individual who taught us so much about the country as we travelled round. We really did enjoy his company, and his mastery of the extremely difficult roads. He always planned and timed our stops carefully (for banks, western toilets and ‘safe’ food) and discussed each day with us the evening before.
All our accommodation was fantastic. We had our favourites of course! If anything, I think some of the activities and locations were undersold, which made them all the more exciting. Camp Catta , Isalo Rock ( amazing food), and Nosy Be Hotel were our favourite places to stay.
Our main requirement was to see ring tailed lemurs, and other lemurs along the way. The different reserves (national and community) provided amazing opportunities to see different lemurs, frogs, birds, chameleons, lizards and more in different environments. All the while we seemed to secure the services of the most knowledgeable, friendly and enthusiastic local guides.
We found the Malagasy people warm and welcoming. Even those in great hardship seem to smile. However, it is a country of extreme poverty, awful roads, and chaotic traffic-filled cities so people must be prepared that everything might not go to plan.
Our trip was an unforgettable combination of impressive scenery, abundant wildlife, lovely people, great food and accommodation combined with scenes of everyday life. It was well planned and organised throughout. We would encourage everyone to take some time to chill on the coast before leaving and to enjoy the marine wildlife too
This is our second time booking through KimKim and we will certainly use them again.

Special thanks to Esther and Dolly.

Hotel Reviews
AU BOIS VERT
Antananarivo

Very close to the airport, good food and friendly staff. Lovely, secure grounds and comfortable rustic room. No mosquito net but we didn’t see any. Sun goes of the pool fairly early in the afternoon as the trees shade it .

Authenticity & Character
Interesting rustic room
Location
Close to the airport, quiet. Lovely wooded area with lots of birds
Staff
Staff were all very smiley and English wasn’t a problem
Cleanliness & Comfort
Bed was very comfy
Camp Catta

We loved this place and really weren’t expecting to from the photos! Views are fantastic. The pool is amazing. The food is good, despite the hotel being in the middle of nowhere. The room is fairly basic but has everything you need including a mosquito net. The camp is home to ring tail lemurs who happily roam around and jump up and down on your roof at 6am. I loved being able to fit and watch them for hours.

Authenticity & Character
Location, lemurs, light
Location
Tricky journey to get here in that the road to the hotel is essentially a track - takes at least an hour from the nearest awful road . Views of the chameleon mountain are superb. Great for climbers
Staff
My French!
Cleanliness & Comfort
Isalo Rock Lodge
Ranohira

Wow. Amazing view, amazing room , amazing staff and amazing food. The best food we ate anywhere- delicious and stylish presentation . Congratulations to the chefs.

Authenticity & Character
Modern luxury
Location
What views. We’d have happily stayed longer.
Staff
Always smiling
Cleanliness & Comfort
Eco Lodge Les Chambres Du Voyageur
Antsirabe

We only stayed here one night and they weren’t doing food that evening. We found the room cramped and dark, with lots of mosquitoes. I did swim in the murky pool but half expected a creature to emerge from the deep! clean and adequate gor a night in the road.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Clean but cramped and dark accommodation. Lovely floral touches, nice balcony and tea and coffee facilities.
Hotel Thermal Ranomafana
Ranomafana

Lovely hotel in. spectacular and extensive grounds adjacent to the river . Modern comfortable room and en-suite. Good and well used outdoor bar area. Natural thermal spa pools are worth booking. This is a really interesting and beautiful town to wander around with an outdoor swimming pool, riverside walks etc . A great base for the national park. We also visited Setam Lodge for lunch - amazing zebu steak.

Authenticity & Character
Provide an indoor bar area
Location
Staff
My French and their smiles . Also asked not to be disturbed until 10am as I wasn’t well, but we were constantly harassed by cleaners.
Cleanliness & Comfort
Nice bed, good shower
Relais des Plateaux & Spa

Standard rooms but comfortable. Good food with availability through the day and evening - obviously popular with locals who leave their kids in the pool while they eat. Also used by airline crews. Great pool, good service - we were impressed as it had everything we needed to relax before travelling home.

Authenticity & Character
Everything goes on around the pool . Be plenty of bar and restaurant space.
Location
Close to airport
Staff
Very friendly and helpful on reception
Cleanliness & Comfort
Bakuba Lodge

We only stayed here one night and arrived mid afternoon so the sun had gone of the pool and we didn’t get to enjoy our whacky outdoor space. Accommodating staff who were very kind when I wasn’t well. Cash only for settling up for food and drinks. Amazing huge room and bathroom which was lovely, but poor sound proofing! Sadly I didn’t try the menu

Authenticity & Character
Probably deserved a 5 but we weren’t there long enough
Location
Close to airport and beach resorts
Staff
Cleanliness & Comfort
Nosy Be Hotel

Great hotel. Beautiful room, location, facilities, grounds, staff, pool, beach and bar. Only thing that stops this being a 5 is the food which we found disappointing. Breakfast was fabulous and breakfast staff lovely we found the evening menu largely disappointing and there were obvious tensions amongst the staff . We would still recommend this hotel for everything else.

Authenticity & Character
Really well laid out, comfortable and relaxed
Location
Right on the beach
Staff
Most were special, one we found to be rude to us and the staff she managed
Cleanliness & Comfort
The comfy bar sofas really made a difference!
Activity Reviews
Arrival in Antananarivo & Transfer to your accommodation
Arrival in Antananarivo & Transfer to your accommodation
Antananarivo

Air France left our luggage in Paris, and that of a number of other travellers who had originally boarded a connection in London. The flight arrived late in Madagascar so the extra hassle after a long flight was particularly unwelcome. Luckily we weren’t leaving the capital straight away but I’m sure it caused real issues for people departing early next day. We were met and transferred perfectly and our driver was very patient whist we tried to sort things out. The airport staff were also very helpful. Note: luggage not arriving on this route is not unusual . There is no Friday flight, so if you travel on a Thursday and your bags don’t arrive then they will come out on Saturday night - and if you’re not there at the airport to pick them up they are unlikely to follow you until Sunday or Monday. Transfer itself was perfect.

Quality of Experience
Guides, Drivers and Staff
Patient and helpful despite very late hour
Transport
Antsirabe City Tour
Antsirabe City Tour
Antsirabe

We chose not to do this . Spent time chilling after late night and shopping to find essentials until our luggage arrived

Quality of Experience
Guides, Drivers and Staff
Transport
Day excursion to Nosy Komba & Tanikely
Day excursion to Nosy Komba & Tanikely
Nosy Be

Great day seeing the islands. Our boat driver and guides were fantastic. Lunch was cooked for us and was one of the best meals we had all holiday. We hadn’t appreciated how much shopping was part of the experience at Nosy Komba so would probably have taken more cash with us . The shopping and stalls leading up to the nature park were colourful and interesting - but be prepared for pressure to buy. (although please do buy to support the community)The reserve was busy but our guide was knowledgeable and had a great sense of humour and the plants and creatures we saw made it really worthwhile. The black lemurs are attracted and fed with bananas to encourage them on to visitors shoulders for photos . And yes, you can expect poos! An interesting island, this contrasted well with Tanikely which we loved. Beautiful beach , snorkelling over coral, tropical fish and turtles. This is a protected island - we saw bee eaters too.

Quality of Experience
A really well planned day offering a range of experiences
Guides, Drivers and Staff
Guides were so knowledgeable and keen to talk and share that knowledge
Transport
Stargazing
Stargazing
Ranohira

We didn’t do this activity . We live in a dark sky area of the UK!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Esther Ruempol
Esther
Esther Ruempol
Local specialist in Johannesburg, South Africa | Replied on Oct 19, 2024

Hi Allison, thanks so much for your glowing review and for also reviewing the individual hotels. This is really helpful for us! Very unfortunate that you lost your luggage and were not feeling well for part of the trip, but great to hear you had a wonderful journey, apart from this :-)

Special Trip to Italy
Italy | Sep 21 - Oct 6, 2024

Donna
Donna S.
Jacksonville, FL | Reviewed on Oct 11, 2024
We have never worked with someone to plan a trip in Europe before. This was a special trip as we were celebrating my 70th birthday, so when I saw KimKim and read their reviews, I contacted them. I first worked with someone else, then Fabio. Some excellent suggestions were made and they always promptly answered any questions that I had. They helped me to make choices and made changes when I read something new and I changed my mind. We liked how they took care of the accommodations (with my... Read more

We have never worked with someone to plan a trip in Europe before. This was a special trip as we were celebrating my 70th birthday, so when I saw KimKim and read their reviews, I contacted them. I first worked with someone else, then Fabio. Some excellent suggestions were made and they always promptly answered any questions that I had. They helped me to make choices and made changes when I read something new and I changed my mind. We liked how they took care of the accommodations (with my approval of the hotels), rental car, train ticket, and all the drivers. They never pushed anything...just worked hand and hand with me to come up with an itinerary. Always gracious, and I felt "safe" knowing that Fabio was there to help when/if needed. We had no serious problems, and the hotels were wonderful (especially the one in Tuscany). The cooking class in Sorrento was lovely and so was the food and wine tour in Florence. Unfortunately, at my own mistake....we missed the food tour in Trastevere when I got the night wrong and failed to double check the itinerary.
All the drivers were great, especially the one from Sorrento to Rome. And, Fabio made sure to let our Amalfi Coast driver know that I might be a little nervous with all that I had heard about the drive along the Amalfi Coast. However, I actually had zero problems with that drive, even with the back and forth tight traffic. Believe me, that says a lot about our driver who did an excellent job.
All and all, we had a wonderful time in Italy. It is my favorite country to visit and we hope to go back again to explore other areas of Italy. Appreciated the care of consideration that Fabio showed throughout our trip.

Hotel Reviews
Salvadonica - Borgo del Chianti
San Casciano in Val di pesa

Oh my goodness....loved, loved, loved this place. It was so charming and the grounds were lovely and peaceful. We had a Junior Suite, which meant small bedroom with a separate sitting room. Everything was well appointed, clean and just lovely. We had a spectacular view from all three of our windows on the second floor.. Breakfast and late lunch food was excellent and the service was unbelievable. We never had dinner there. Would definitely go back to this location again, and have already recommended it to friends.

Authenticity & Character
Simply perfect with Tuscany charm and a touch of modern.
Location
It was easily accessible from Florence, and to the towns in the countryside.
Staff
Particularly liked how friendly the staff was, and the warm welcomes to morning breakfast.
Cleanliness & Comfort
Very clean, and functional. However, I would suggest a full length mirror on one wall.
Grand Hotel De La Ville
Sorrento

The hotel was immaculately clean and bright. My favorite area was the outdoor seating area for breakfast. Only went to the rooftop bar once to take in the view, but it was nice. The service thought out the hotel was exceptional and we had a nice view of the sea. Well appointed rooms and an easy walk to places of interest in Sorrento.

Authenticity & Character
Very pretty and nice. But, not sure what the decorating theme was....didn't seem coastal Italian. Kept meaning to ask, but forgot.
Location
Staff
Could not have been friendlier or more helpful.
Cleanliness & Comfort
Activity Reviews
Florence Food Tour
Florence Food Tour
Florence

Delightful guide as she was knowledgable and so sweet. Bless her heart...too much wine for me so she worried a bit about me on the uneven stone walkways.

Quality of Experience
Guides, Drivers and Staff
Transport
Amalfi Coast Road Trip | Private Tour
Amalfi Coast Road Trip | Private Tour
Sorrento

Very happy that we saw a bit of the Amalfi Coast. Our favorite town was Ravello as it was beautiful and not as crowded. We missed seeing the town of Amalfi due to slow traffic and a slow lunch service in Ravello. It was a beautiful view of Ravello, but they completely forgot our order, until we finally asked. So that took away from our tour time.

Quality of Experience
Guides, Drivers and Staff
Transport
Pizza & Pasta Masterclass in Sorrento
Pizza & Pasta Masterclass in Sorrento
Sorrento

Delightful. The chef instructor was wonderful, the group was fun, and the view from the cooking school was beautiful.

Quality of Experience
Guides, Drivers and Staff
Transport
Trastevere Local Food Tour
Trastevere Local Food Tour
Rome

Sad to say that we missed this because I got my nights mixed up. My mistake! Sure that it would have need wonderful as it was something that we were looking forward to.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Fabio Ilardi
Fabio
Fabio Ilardi
Local specialist in Como, Italy | Replied on Oct 11, 2024
Buongiorno Donna! Thank you so much for taking the time to write such a detailed review! I’m so glad to hear that your Birthday Trip to Italy was a memorable one and that you enjoyed everything from the accommodations to the experiences.
I really appreciate the details and feedback on each activity, especially knowing that you felt supported throughout the whole process. It was our pleasure to help create an itinerary that fit your needs, and I’m glad the drivers, particularly on the Amalfi...
Read more

Buongiorno Donna! Thank you so much for taking the time to write such a detailed review! I’m so glad to hear that your Birthday Trip to Italy was a memorable one and that you enjoyed everything from the accommodations to the experiences.
I really appreciate the details and feedback on each activity, especially knowing that you felt supported throughout the whole process. It was our pleasure to help create an itinerary that fit your needs, and I’m glad the drivers, particularly on the Amalfi Coast, made your journey smooth and enjoyable. I look forward to working with you and Steve again when you’re ready to explore more of beautiful Italy! 🙂 🙂
Warm Regards,
Fabio

Sienna and Lea made our trip to Greece so muc...
Greece | Sep 26 - Oct 8, 2024

T
Tammy R.
Chicago, IL | Reviewed on Oct 11, 2024

Sienna and Lea made our trip to Greece so much more memorable and enjoyable without all of the hassles of figuring out all the plans and picks ups in a foreign country. We would definitely use KimMim again!

Local specialist: Siena Mueller
Siena
Siena Mueller
Local specialist in Kimkim HQ | Replied on Oct 15, 2024

Thank you so much for your kind words, Tammy! Knowing that we could take care of the logistics so you and Steve could relax and fully enjoy yourselves means so much! We’d be delighted to help with future adventures—Greece or beyond! Looking forward to planning with you again. 💛

This is our second trip with kimkim and it di...
England | Sep 27 - Oct 10, 2024

Elizabeth
Elizabeth P.
Gilbert, AZ | Reviewed on Oct 11, 2024
This is our second trip with kimkim and it did not disappoint! We worked with Jane and Marine-Heloise, and they were a dream team! They put together a two-week trip with the highlights of London and Scotland based off the things we enjoy. Every day was an adventure filled with new discoveries with ample free time to add things along as we went. I LOVE to travel and have FOMO - but I also don't have the time to do a ton of research for the best places to see and visit. The... Read more

This is our second trip with kimkim and it did not disappoint! We worked with Jane and Marine-Heloise, and they were a dream team! They put together a two-week trip with the highlights of London and Scotland based off the things we enjoy. Every day was an adventure filled with new discoveries with ample free time to add things along as we went.

I LOVE to travel and have FOMO - but I also don't have the time to do a ton of research for the best places to see and visit.

The roadbook guide is extremely detailed with times and places we needed to be with notes about how long it took to get to each place via walking or public transport. All of the arranged private drivers were on time, and very kind. There was no confusion about where we were supposed to be, or when we supposed to be there. These ladies nailed it.

We had such an amazing trip and love the flexibility that kimkim offers. We had a mix of private tours, group tours, and self-guided tours. Each was unique, fun, and educational.

My only regret is that we didn't have more time in the UK. It is such a beautiful country with so many more things to discover. The people, the food, the history, the landscape - it was all so wonderful!

Hotel Reviews
ibis Styles London Southwark – near Borough Market
London

Cute hotel - clean rooms - great staff! Perfect location next to Borough Market and so much great food!!!

Authenticity & Character
Cute lobby - lots of style
Location
5 minutes walking distance to the market and tube.
Staff
Everyone was kind.
Cleanliness & Comfort
Clean hotel
The Resident Liverpool
Liverpool

We were only here one evening but this hotel has a great location - close to the downtown area. The rooms were neat ahc clean! We had a bit more room in these units that was much appreciate!

Moxy York
York

This was our favorite hotel of the places we stayed. The lobby is so cute and fun. Great breakfast and the staff were kind. Perfect location - close to the Shambles. We were only here for one night - we'd definitely stay here again and if we're back would like to spend 2 days in York.

ibis Edinburgh Centre South Bridge - Royal Mile
Edinburgh

Great location!!! Walking distance to royal mile. 4 stars only because the bathrooms were a little odd.

Citadines Trafalgar square
London

We were only here one night, and we came in late and left really early. We didn't really have a chance to spend time in the area. The lobby was clean - the staff was great. The room was nice because it was the only place we all 4 got to be together in one room. The room was clean but definitely needed a few touch ups in the bathrooms. Nothing crazy - we just noticed peeling paint, other handyman stuff.

Activity Reviews
Magical Mystery Tour
Magical Mystery Tour
Liverpool

We stopped in Liverpool for this tour - my daughter and husband love the Beatles. They enjoyed this tour.

Hidden Gems Food Tour - Tower Bridge to Borough Market
Hidden Gems Food Tour - Tower Bridge to Borough Market
London

This was a great tour especially given the location - we went through the Borough Market which was right around the corner from where we stayed. The guide was very knowledgeable about food in the market but also the history of London. Two of us are vegetarian and he accommodated our dietary lifestyle with ease.

Quality of Experience
Food
Guides, Drivers and Staff
Very knowledgeable!
Hop-on, Hop-off Bus
Hop-on, Hop-off Bus
London

I love these tours - we didn't get to complete the whole route as we hopped on late...but what we did get to see was fantastic!

Tower of London timed entry tickets
Tower of London timed entry tickets
London

The beefeaters are great guides - lots of humor. We chose to do the 45-minute guided tour with them as opposed to the self-guided audio tour.

Quality of Experience
Guides, Drivers and Staff
Windsor, Stonehenge & Bath  from London
Windsor, Stonehenge & Bath from London
London

This was one of our longer days but totally worth the time. The guide was humorous and knowledgeable. The coach was comfortable. My favorite was Stonehenge - my family loved Bath the most.

Quality of Experience
Guides, Drivers and Staff
Transport
Watch a Football Match!
Watch a Football Match!
London

One of our favorite days! None of really watch sports but we fell in love with Ted Lasso and wanted to see a match in person. What an experience! I would highly recommend this to anyone visiting.

Quality of Experience
Harry Potter Studio Tour from London (with transport)
Harry Potter Studio Tour from London (with transport)
London

I love Harry Potter - probably more than our kids! We had a great time at the studios.

Quality of Experience
Guides, Drivers and Staff
Transport
Oxford and Cambridge Tour
Oxford and Cambridge Tour
London

Another long day trip but worth it. The campuses are beautiful! I just wish had a bit more time in each location. They allotted about 1.5 hours at each stop. Once we finished walking through, we didn't have a ton of time to walk through the town squares.

Quality of Experience
Guides, Drivers and Staff
Transport
Afternoon Tea at the Edinburgh Castle
Afternoon Tea at the Edinburgh Castle
Edinburgh

Afternoon tea was a treat! And a great break in the day at the castle. The castle is impressive - we came through the front entrance at the Royal Mile. To truly see how expansive this castle is, walk around the outside of the grounds and view from the back side. It is enormous, and terrifying, and beautiful!

Deer & Owl Encounter
Deer & Owl Encounter
England

The drive from Edinburgh to Aberfeldy was beautiful. The guides at Highland Safari Park are knowledgeable and you can tell they really and care about what they are doing. We had a great time here. The deer experience on the grounds was neat and we got to feed them. The Safari was fun off roading and we got to view stags through telescope lens in their natural habitat. It was mating season so you could hear them everywhere!

Quality of Experience
Guides, Drivers and Staff
Transport
Our Private transfer driver was amazing - he was happy to share knowledge about the area.
Local specialist: Jane Davey
Jane
Jane Davey
Local specialist in United Kingdom | Replied on Oct 11, 2024

Hi Elizabeth & Awesome Family

We are so sad you have left us!!! We had great fun working with you during the planning stage and also whilst you were traveling. Marine-Héloïse & I loved the pictures you shared too!

You all have such an awesome approach to traveling and just took it all in and maxed out on the fun. Just the way it should be!

Please choose us again if you travel in the UK, or Europe as we would love to work with you all.

Thank you for your detailed feedback and this sure is a great end to our week.

Wishing you luck, happiness & happy travels.

Best, Jane & Marine-Héloïse

Mr. Ngima Sherpa had to change our original i...
Nepal | Sep 27 - Oct 9, 2024

James
James C.
Los Angeles, CA | Reviewed on Oct 11, 2024
Mr. Ngima Sherpa had to change our original itinerary due to horrendous rainfall which destroyed road and bridges to alternate itinerary with uttermost conditions of safety of us. New itinerary was totally satisfied one with serious concern of our safety. Our trekking guide, Ang Geld Sherpa took care of us from beginning to an end. He was not only excellent guide and also very kind and caring person. We felt like as we were trekking with our son who care of his parents. Our porter, Purna was... Read more

Mr. Ngima Sherpa had to change our original itinerary due to horrendous rainfall which destroyed road and bridges to alternate itinerary with uttermost conditions of safety of us. New itinerary was totally satisfied one with serious concern of our safety. Our trekking guide, Ang Geld Sherpa took care of us from beginning to an end. He was not only excellent guide and also very kind and caring person. We felt like as we were trekking with our son who care of his parents. Our porter, Purna was also excellent member of our trekking.

Our experiences in Nepal was most fascinating travel experience. We thanks to Kimkim to connect us with best ones in Nepal.

Local specialist: Ngima Dorji Sherpa
Ngima
Ngima Dorji Sherpa
Local specialist in Kathmandu | Replied on Oct 13, 2024

Hi James C.,
Thank you so much for your wonderful feedback! We're thrilled to hear that despite the weather challenges, NMMT was able to ensure your safety and satisfaction with the revised itinerary. It’s heartwarming to know that Ang Gelu Sherpa and Purna made such a positive impact on your journey, treating you like family. We appreciate your kind words and are delighted that your experience in Nepal was so memorable. Thank you for choosing Kimkim, and we hope to assist you with future adventures very soon!

Best regards,
Ngima (NMMT Family)

I feel so incredibly lucky to have found Ivan...
Croatia | Sep 2 - Sep 8, 2024

Melody
Melody H.
Ashburn, VA | Reviewed on Oct 11, 2024

I feel so incredibly lucky to have found Ivan and his wife!! They helped me plan the best trip ever on super short notice very quickly!
I absolutely would not have been able to organize a trip this well without their help. They know all of the locals guides for booking tours and making arrangements that we would never have been aware of otherwise. These tour guides were fantastic and all locals. I was also able to change the times of some of the tours last minute due to flight changes which was very helpful.
I could not recommend them more highly and want to go back!

Local specialist: Ivan Cosic

Fantastic two-week trip to the Atacama Desert and Uyuni
Chile | Sep 27 - Oct 10, 2024

Dan
Dan B.
Sedona, AZ | Reviewed on Oct 11, 2024
Everything went so smoothly and as planned. Lorena L. listened to what we wanted out of the trip and the trip delivered. Our driver and guide for the Atacama, William and Lorena, were kind, patient, and knowledgeable and funny. Our drivers and guide for the Uyuni portion of the trip, Iván, Carlos, and Jhonny, were also kind, patient, knowledgeable, and funny. We had two cars in Uyuni since there were four of us. My husband and I only had the driver, Iván, who was great, so sweet and caring.... Read more

Everything went so smoothly and as planned. Lorena L. listened to what we wanted out of the trip and the trip delivered. Our driver and guide for the Atacama, William and Lorena, were kind, patient, and knowledgeable and funny. Our drivers and guide for the Uyuni portion of the trip, Iván, Carlos, and Jhonny, were also kind, patient, knowledgeable, and funny. We had two cars in Uyuni since there were four of us. My husband and I only had the driver, Iván, who was great, so sweet and caring. He knows the area so well that he could be a guide except that he doesn’t speak English. (I speak Spanish so not a problem for us.) in Uyuni we went on miles and miles of dirt, sand, and salt. Some might find that grueling, but we loved it all. The three men I traveled with are all avid photographers and they were thrilled with the photos they got. We’re so glad we did this trip and used KimKim for the second time.

Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Oct 19, 2024

Hola Terry, Tony, Dan, and Pat,
It fills my heart knowing that you all enjoyed this trip we had carefully planned for months, including two different countries and various activities. Thanks for your kind review, I have forwarded your words to Willi, Lore, and the Uyuni team. I love your adventurous spirit and hope you have many more journeys to photograph and treasure around the world.
All the best,
Lorena

Melanie was a great agent for our Italy experience!
Italy | Oct 1 - Oct 10, 2024

Regan
Regan G.
Shelton, CT | Reviewed on Oct 11, 2024

Melanie was so knowledgeable and helpful during all phases of our trip. The tours she selected all turned out wonderful, all our tour guides were welcoming, friendly, and highly knowledgeable in the local history. Highlights included Klaas for the e-bike tour of the aqueducts and our guide Elissabetta for our colosseum tour. Our hike for the path of the gods included a great stop at a shepherds farm for a cliff top meal which was an amazing experience!

Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Oct 14, 2024

Hi Regan,

thank you so much for your booking and your lovely review. I'm so pleased you had such a lovely holiday and you enjoyed our friendly and professional guides!
I'm sure meeting Antonino at the top of the Path of the Gods was a lovely experience, I didn't want to ruin this surprise by telling you before!

Thanks again Regan and I look forward to your next trip to Italy!

A presto,
Melanie

Amazing experience and so well planned and executed
Brazil | Sep 19 - Sep 27, 2024

BopGem
BopGem F.
Germany | Reviewed on Oct 11, 2024
The whole trip was memorable, in such small space of time we managed to cram in so much largely down to the planning by our local specialist Camille.
All transfers were a breeze and visiting local attractions with the guide meant we skipped queues and maximised out time and overall enjoyment.
I would definitely recommend kim kim and will be using them again for our next trip.
Read more

The whole trip was memorable, in such small space of time we managed to cram in so much largely down to the planning by our local specialist Camille.
All transfers were a breeze and visiting local attractions with the guide meant we skipped queues and maximised out time and overall enjoyment.
I would definitely recommend kim kim and will be using them again for our next trip.

Hotel Reviews
Arena Copacabana Hotel
Rio de Janeiro

Great location on Copacabana beach and the staff were very friendly and looked after guests coming in and out. Rooms were clean and spacious and ideal to lounge in during the evening, shame they did not have smart TVs but there was a large section of free channels. Had a lot of choice for breakfast and the rooftop bar had great views of the surrounding area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Intercity Manaus
Manaus

It was adequate for a nights stay but felt the hotel lacked character.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Amazon Premium Lodge
Manaus

Considering this was in the Amazon the lodge was amazing. Staff were amazing and super helpful and had fun with google translate to communicate some of the conversations. We were really well looked after, the food was tailor made for my wife as she was a vegetarian. Rooms were clean and comfortable and given the location you have to expect some bugs, we had fun with 2 tree frogs in the room, but they were harmless. AC unit in the room was a god send as even thought there was no wifi or tv in the room it was fine as all the activities planned throughout the day meant we were on the go most the time.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Pão de Açúcar (Sugar Loaf) at sunset
Pão de Açúcar (Sugar Loaf) at sunset
Rio de Janeiro

Had an excelled guide and she knew all the tricks to skip the queues which meant we maximised our time at Sugar Loaf. Having a drink and some nibbles on the terrace bar was amazing as the views were spectacular ...shame it was misty as we did not get to see the sunset but you can imagine it would be spectacular. There was even a DJ performing at the top and there was a very safe and friendly vibe with all the locals and visitors.

Quality of Experience
Guides, Drivers and Staff
Transport
Corcovado & Christ the Redeemer Tour
Corcovado & Christ the Redeemer Tour
Rio de Janeiro

Once again our guide knew all the tricks to get us through quickly and best places to sit on the tram and for pictures at the top.

Quality of Experience
Guides, Drivers and Staff
Transport
Carioca lifestyle with lunch
Carioca lifestyle with lunch
Rio de Janeiro

Really insightful walking tour and nice and lovely local authentic lunch

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hiking to Pedra Bonita
Hiking to Pedra Bonita
Rio de Janeiro

Lovely hike, just the right pace and not too challenging. Our guide was very knowledgeable and very friendly. Spectacular views at the top.

Quality of Experience
Guides, Drivers and Staff
Transport
Transfer & immersion in the rainforest (AP - Day 1)
Transfer & immersion in the rainforest (AP - Day 1)
Brazil

The boat trip our of Manaus was lovely but then the speedboat trip to our lodge was spectacular. Bus transfer was a bit squashed as we have lots of out tourists so the only negative would be to have a slightly larger mode of transfer or not over book passengers

Quality of Experience
Guides, Drivers and Staff
Transport
Adventures in the Jungle Lodge (AP- Days 2 & 3)
Adventures in the Jungle Lodge (AP- Days 2 & 3)
The Amazon

All the activities were amazing and very varied and insightful, our guide was excellent and looked after us extremely well

Quality of Experience
Guides, Drivers and Staff
Transport
Transfer from the Amazon Jungle to Manaus
Transfer from the Amazon Jungle to Manaus
Brazil

It was sad to leave the Amazon and the transfer back seemed to quicker and after a drop off to downtown Manaus we were safely dropped off if good time at the airport.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Camille Terra

An outstanding trip
South Africa | Sep 30 - Oct 10, 2024

Jane
Jane E.
United Kingdom | Reviewed on Oct 11, 2024
Lize was always patient with our planning of this trip. She was supportive, constructive and responsive in our communication emails.
Her ideas for the itinerary were excellent 👌
There were so many highlights of the trip, we cannot single one out.
The hotels were great and staff helpful.
Having a pre programmed satnav certainly helped with driving and navigating, especially on the long, remote roads around Namibia.
We would certainly recommend your company to family and friends.
Read more

Lize was always patient with our planning of this trip. She was supportive, constructive and responsive in our communication emails.
Her ideas for the itinerary were excellent 👌
There were so many highlights of the trip, we cannot single one out.
The hotels were great and staff helpful.
Having a pre programmed satnav certainly helped with driving and navigating, especially on the long, remote roads around Namibia.
We would certainly recommend your company to family and friends.

Hotel Reviews
Desert Homestead Lodge

Perfect distance from dunes. Lovely cabins and helpful staff. Great food and views

Authenticity & Character
Location and views
Location
Staff
Cleanliness & Comfort
The Windhoek Luxury Suites
Windhoek

The Windhoek Luxury Suites was absolutely fine and very helpful. It's conveniently located near a supermarket and you can eat across the road at a beautiful place. The area is secure, though at first, the security features made it seem like it might be closed, which was a bit confusing. Overall, a great start to our trip.

Swakopmund Luxury Suites
Swakopmund

Swakopmund Luxury Suites was a bit disappointing despite the amazing staff and great location close to the sea and restaurants. We were excited to have the best room, with a lovely view and facilities, but several issues like a broken TV, clogged shower, and sink problems weren't fully resolved. It's a beautiful area, but the maintenance problems were a letdown.

Twyfelfontein Country Lodge
Khorixas

Twyfelfontein Country Lodge was hard to find due to lacking signage, but once located, it was a decent stay. The instructions to reach it needed improvement. The written directions were essential in finding our way. Be aware that WiFi at the lodge isn't complimentary as stated on the app—you have to pay for it and it only works in the bar and restaurant area.

Etosha South Safari Camp
Namibia

Etosha South Safari Camp was in a great position just outside the park. The staff was really helpful, and we enjoyed the communal dining and music. A perfect spot for self-driving in the park and made for a wonderful end to our holiday.

Local specialist: Lize Enderstein
Lize
Lize Enderstein
Local specialist in Cape Town, South Africa | Replied on Oct 11, 2024

Hi Jane,
Thank you for the lovely feedback and kind words. I appreciate it.
I am delighted to hear that you enjoyed your overall trip to Namibia.
Thank you for trusting in me to book your special trip.
I hope to hear from you again in the near future.
Take care and all the best.
Kind Regards, Lize

Greeting Greece in September
Greece | Sep 18 - Sep 29, 2024

Karen
Karen P.
Newark, NJ | Reviewed on Oct 11, 2024
Our group of six is just back from Greece -- it was one of our best trips. We'd worked closely with Chris to plan the two week plus trip asking for superb guides, excellent 3-4 star hotels, restaurant recommendations and a sensible plan of action. I felt a culture gap working with Chris, he was rather laid back and we were slightly anxious about arrangements. Happily, everything worked out beautifully. Of the guides Spiros Daudakis was delightfully impressive. A history buff, he was... Read more

Our group of six is just back from Greece -- it was one of our best trips. We'd worked closely with Chris to plan the two week plus trip asking for superb guides, excellent 3-4 star hotels, restaurant recommendations and a sensible plan of action. I felt a culture gap working with Chris, he was rather laid back and we were slightly anxious about arrangements. Happily, everything worked out beautifully. Of the guides Spiros Daudakis was delightfully impressive. A history buff, he was engaging about all aspects of Greek history and we spent two full days with him - bombarding him with relentlessly with questions. He is exceptional. Although we only had 5 hours with Panagiota Kankali, we felt she was terrific fun and truly excellent. A+ in her introduction to Athens and her explanations of culture - and so engaging. Both were kind enough to take us to fabulous places for lunch - Panagiota to the Athens fish market and Spiros to souvlaki in Rethymno! True, the food was great but both were cultural experiences. We also enjoyed Vera who was knowledgeable and interesting. Turning to drivers, we must give a huge shout of appreciation to Yannis P. who chauffered us for four days. He gave us the feel of being taken around by family, a favorite uncle. He's so widely read and personable that we loved the time we spent with him and getting his take on Greek life. Yanna was another fabulous driver who we were with for a lovely day. Lastly, Nikos was excellent, though our time with him was shorter. Our hotels were perfect. Restaurant recommendations were most appreciated, though it must be said that the food across all Greece was just spectacular. And our game plan worked beautifully for our group. So Chris was able to do it all and be laid back! Thank you, Chris for all your work on our behalf.

Local specialist: Chris Gravas
Chris
Chris Gravas
Local specialist in Athens, Greece | Replied on Oct 11, 2024
Dear Karen, Thank you so much for your kind words and detailed impressions of your Greek experience, it is much appreciated! I am super glad to be able to offer what I could and tailor everything to your exact preferences, from the superb guides to the friendly drivers and all people who made this dream trip a reality for you. Our trust in our partners all over Greece was more than enough to secure a complete adventure in the smoothest way possible, and I am happy that you eventually felt... Read more

Dear Karen,

Thank you so much for your kind words and detailed impressions of your Greek experience, it is much appreciated! I am super glad to be able to offer what I could and tailor everything to your exact preferences, from the superb guides to the friendly drivers and all people who made this dream trip a reality for you. Our trust in our partners all over Greece was more than enough to secure a complete adventure in the smoothest way possible, and I am happy that you eventually felt laid back too, in that sense!

I wish all of you an amazing fall and winter ahead, with beautiful family moments and hopefully, new adventures coming up, either to Greece and/or (why not?) to Italy!

My warmest regards,
Chris

An Unforgettable UK Adventure: Perfect Balance of Sights and Experiences
England | Sep 17 - Sep 21, 2024

Timothy
Timothy D.
San Jose, CA | Reviewed on Oct 10, 2024
What an awesome trip! Kateryna did an exceptional job working within my budget and creating an itinerary that struck the perfect balance between seeing the sights and truly experiencing the UK. The communication before and during my trip was clear and informative, which made everything so smooth. I loved driving through the beautiful English countryside—it was such a relaxing and scenic experience. One of my favorite moments was the boat tour on the Thames, which offered a unique and peaceful... Read more

What an awesome trip! Kateryna did an exceptional job working within my budget and creating an itinerary that struck the perfect balance between seeing the sights and truly experiencing the UK. The communication before and during my trip was clear and informative, which made everything so smooth. I loved driving through the beautiful English countryside—it was such a relaxing and scenic experience. One of my favorite moments was the boat tour on the Thames, which offered a unique and peaceful perspective of the area. Overall, I felt like I got an authentic taste of the UK and came home with amazing memories (and plenty of photos!).

Hotel Reviews
Phoenix Hotel
London

The hotel room was compact but clean and practical. Although there was no air conditioning and the walls were quite thin—I could hear the neighbors overnight—I still slept very well. The breakfast was excellent, and the location was unbeatable, with easy access to shops, eateries, and the London Underground. The area felt safe and was very accessible, making it a worthwhile stay despite the minor inconveniences.

Authenticity & Character
Flet generic. Like a medical facility.
Location
Close proximity to retail and transportation.
Staff
Extremely helpful staff.
Cleanliness & Comfort
Overall, the hotel felt very clean.
Malmaison Oxford
Oxford

The Malmaison Hotel in Oxford is truly in a unique location. I absolutely loved my room—it was beautifully and appropriately decorated, with decent ventilation, a comfortable bed, and a lovely bathroom with a fantastic shower. The restaurant was incredible, offering an unforgettable dining experience. But what truly stood out was the staff. They made me feel incredibly welcome and genuinely cared for. I had just been in a minor car accident right before my arrival, and the staff showed such understanding and compassion as I checked in after a tough situation. Their kindness made all the difference in my stay.

Authenticity & Character
Staying in a historic castle/prison was exceptionally unique. The decor throughout and in-room was fun!
Location
Walkable to everything. Felt very upbeat and lively.
Staff
I couldn't be more grateful for each staff member who helped me throughout my stay. A fantastic team!
Cleanliness & Comfort
Very clean and tidy.
Activity Reviews
Hop-on hop-off sightseeing bus
Hop-on hop-off sightseeing bus
London

The hop-on hop-off bus was a lot of fun and a great way to see several sights in London in the open air. The staff were very friendly, and the onboard experience was excellent. I especially enjoyed the drive through Knightsbridge, even with the traffic—it gave me time to take in the beautiful surroundings. Overall, it was a very enjoyable experience.

Quality of Experience
I was frustrated that they were not able to validate my pre-paid ticket.
Guides, Drivers and Staff
Extremely friendly and understanding staff.
Transport
The onboard experience was great but locating stops was a challenge.
Thames Cruise with Dinner
Thames Cruise with Dinner
London

The late evening river cruise was an amazing experience. The opportunity to capture photos and take in the expansive views of London at a leisurely pace exceeded my expectations. While the dinner was a bit awkward since I was traveling solo and surrounded by couples and families, I still valued the experience. The food was average—comparable to what you'd expect at a large wedding reception—but the overall ambiance and perspective of London made it worthwhile.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tower of London Beefeater Welcome & Crown Jewels
Tower of London Beefeater Welcome & Crown Jewels
London

This was an incredibly immersive historical experience. I thoroughly enjoyed learning about the unique history of this location, with architecture reflecting different periods over time. The Crown Jewels exhibition was absolutely incredible, and I loved the afternoon views of the Tower Bridge set against the London skyline. Overall, I learned a great deal and found the visit both educational and highly enjoyable.

Quality of Experience
Guides, Drivers and Staff
Great conversations with the guides! Definitely engage them to optimize your visit!
Local specialist: Kateryna Garkavenko
Kateryna
Kateryna Garkavenko
Local specialist in London | Replied on Oct 11, 2024
Hi Timothy, Thank you so much for your wonderful review and for sharing your experiences! I’m thrilled to hear that you had such an awesome trip and that the itinerary struck the perfect balance between sightseeing and authentic UK experiences. It was truly my pleasure to plan your journey, and knowing that you came home with amazing memories—and photos!—makes it all the more rewarding. I'm glad the communication was clear and helpful, and that you enjoyed the scenic drives through the... Read more

Hi Timothy,

Thank you so much for your wonderful review and for sharing your experiences! I’m thrilled to hear that you had such an awesome trip and that the itinerary struck the perfect balance between sightseeing and authentic UK experiences. It was truly my pleasure to plan your journey, and knowing that you came home with amazing memories—and photos!—makes it all the more rewarding.

I'm glad the communication was clear and helpful, and that you enjoyed the scenic drives through the English countryside as well as the unique perspective offered by the Thames boat tour. Your feedback on each aspect of the trip, including the hotels and activities, is invaluable and greatly appreciated.

It means the world to me that you felt well taken care of and that the trip met your expectations. Should you ever decide to explore more of the UK , I would be delighted to assist you again. Thank you once again for choosing KimKim as your travel planner.

Warm regards and best wishes for your future adventures,
Kate

The Trip of a Lifetime!
Italy | Sep 28 - Oct 7, 2024

James
James C.
San Francisco, CA | Reviewed on Oct 10, 2024
First, I have to thank Martina, Elisa, Alessia, and the rest of the Authenticus Italy team for their guidance and patience in working with us to plan my 50th Birthday trip to Rome, Naples and the Amalfi Coast. It really was the trip of a lifetime. Martina was so attentive to my wants and needs and was so helpful in picking an ideal itinerary of experiences that were special and unique to our preferences. She even included extra-special touches like a special surprise rooftop concert! ... Read more

First, I have to thank Martina, Elisa, Alessia, and the rest of the Authenticus Italy team for their guidance and patience in working with us to plan my 50th Birthday trip to Rome, Naples and the Amalfi Coast. It really was the trip of a lifetime. Martina was so attentive to my wants and needs and was so helpful in picking an ideal itinerary of experiences that were special and unique to our preferences. She even included extra-special touches like a special surprise rooftop concert!

The hotels chosen were all in fantastic areas close to major sites and activitites, and very clean and comfortable and the breakfasts included helped get our days off to a nice start. The car services we had also were nice and made it so much easier to navigate the longer journeys of our trip with ease. The tours we had were all so in-depth and educational and the guides we had were incredibly knowledgable and entertaining. They helped show us things we never would have been able to find or do on our own. The meals and wine tastings and other foodie experiences were also fantastic, giving us a taste of how the locals live. The Vespa food tour of Rome, the tour of Pompeii, wine tasting on Mt. Vesuvius, the hike in the Amalfi mountains, and the Fiat tour to Positano were just a few of the amazing things we experienced. We took so many pics and made so many memories to last a lifetime!

We did have a few miscommunications once we landed in Italy (mostly due to me not getting the correct kind of eSIM for phone service beyond just WiFi/data) but they were handled very swiftly and efficiently with no impact to our itinerary or the enjoyment of any of the activities. I have learned from my mistake and now know what to do in the future!

In the end, I would not hesitate to use Authenticus Italy's services again and have already recommended them to friends and colleagues who are thinking of planning trips to Italy.

Grazie mille!
James and Jake

Hotel Reviews
Hotel Manfredi Suite
Rome

Clean, comfortable and close to major attractions. The breakfast is also nice!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel Santa Lucia Naples
Naples

Beautiful hotel with spacious rooms. It was clean, comfortable and the closeness to the waterfront was nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Residence
Amalfi

Gorgeous hotel. Clean, comfortable, and being right on the beach was a huge plus.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Guided Visit to the Colosseum, Palatin Hill and Roman Forum
Guided Visit to the Colosseum, Palatin Hill and Roman Forum
Rome

Laura was a wonderful guide! So knowledgable and helpful in giving us a fantastic experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Vespa Tour with Food Tasting
Vespa Tour with Food Tasting
Rome

Pedro and Chris were so nice and helpful. They zipped us around Rome with speed and we got to taste delicious foods and see sites off the beaten path that we would not have been able to access as easily on our own.

Quality of Experience
Guides, Drivers and Staff
Transport
Early Access Tour of the Vatican Museum and Sistine Chapel
Early Access Tour of the Vatican Museum and Sistine Chapel
Rome

Our guide Sev was a font of knowledge, guiding us through the often overwhelming halls of the Vatican with humor and his endless insight of the art and history.

Quality of Experience
Guides, Drivers and Staff
Transport
Premium wine tasting and dinner in Rome
Premium wine tasting and dinner in Rome
Rome

Alessandro at Rimessa Roscioli was fantastic! His knowledge and passion for wine and food was infectious. The restaurant, especially the private wine tasting dining room, was super nice and homey. The wines and foods were also superb.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Guided Walking Tour of Rome
Guided Walking Tour of Rome
Rome

Anna Maria was such a sweet guide. Since we had already done some walking around on our own, we skipped a few of the usual tourist spots and Anna Maria was grateful to get to go "off script" a bit and take us to some places she usually doesn't go to.

Quality of Experience
Guides, Drivers and Staff
Transport
Surprise gift activity
Surprise gift activity
Rome

The rooftop opera concert on the Terazza Borromino was such a thoughtful touch! It really was special and even the light sprinkle of rain didn't put a damper on the evening.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Walking Tour of Napoli
Guided Walking Tour of Napoli
Naples

Ivan was a nice guide, taking us around to places we'd never thing to visit on our own or places that would be difficult for first-timers to get to. His knowledge of the history of Naples was so fascinating and impressive.

Quality of Experience
Guides, Drivers and Staff
Transport
Wine Tasting on Mount Vesuvius
Wine Tasting on Mount Vesuvius
Italy

This was such a treat! Everyone at the Cantina del Vesuvio was so enthusiastic about us making the most of the experience while serving up delicious wines and food in a stunning setting. A real highlight of the trip!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Fiat 500 Tour
Fiat 500 Tour
Italy

Andrea was great! It was tough for us 3 tall guys to fit in the tiny car but once we rolled the top down we were good to go! The sights along the winding road to Positano were incredible and Andrea took such fantastic pictures of us and the car in some of the most beautiful settings you could imagine.

Quality of Experience
Guides, Drivers and Staff
Transport
Limoncello Experience & Tasting
Limoncello Experience & Tasting
Italy

We love LaLa! She was so sweet and helpful in guiding us through the process of making limoncello and the tasting, giving us a glimpse into her family's business, Valenti Positano. Besides the limoncello, we got to sample many more of the tasty treats Valenti makes.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Martina Venturi

Marina was wonderful to work with!
Portugal | Sep 23 - Oct 1, 2024

K
Karen C.
Newark, NJ | Reviewed on Oct 10, 2024
Marina was wonderful to work with, she listened and really captured all the best adventures for our first trip to Portugal. When we had to make adjustments - we really appreciated her understanding and patience. Marina and her team were very accessible leading up to and during our trip. The entire trip was great! The best parts were our private boat trip on the Douro River in the Douro Valley and our private day trip to Sintra and the Atlantic Coast of Lisbon with tour guide "Nuno". I can't... Read more

Marina was wonderful to work with, she listened and really captured all the best adventures for our first trip to Portugal. When we had to make adjustments - we really appreciated her understanding and patience. Marina and her team were very accessible leading up to and during our trip. The entire trip was great! The best parts were our private boat trip on the Douro River in the Douro Valley and our private day trip to Sintra and the Atlantic Coast of Lisbon with tour guide "Nuno". I can't wait to plan our next trip and I will highly recommend KimKim to my friends.

Activity Reviews
Private Day Excursion: Sintra, Cascais & Estoril
Private Day Excursion: Sintra, Cascais & Estoril
Portugal

The private day excursion to Sintra, Cascais, and Estoril was fantastic. Our guide was not only lovely but truly knew the best timings to visit each destination, allowing us to explore before the crowd of tour buses arrived. This made our experience feel personal and serene as if we had the sites to ourselves. The guide was incredibly flexible, allowing us to adapt our plans to fit our interests and pace, including accommodating a special lunch request. It was a day well spent, and we loved every moment of it!

River Boat Experience in Douro Valley
River Boat Experience in Douro Valley
Douro Valley

The private river boat experience on the Douro River was a highlight of our trip. It was a special anniversary celebration, and the two young men who took us on the boat were lovely. Thanks to our specialist Marina, we had a bottle of sparkling wine waiting for us, making the occasion even more special. It felt personalized and intimate, exactly what we wanted. The attention to detail and the effort to make it a memorable day were much appreciated!

Local specialist: Marina Courtaut
Marina
Marina Courtaut
Local specialist in Madrid | Replied on Oct 11, 2024

Hi Karen, thank you so much for this wonderful review! I am happy to hear you enjoyed your trip to Portugal, I will share your kind words to all the team 🤩It has been a real pleasure for me to be a small part of your trip to Portugal and I hope we will keep in touch for your future adventures in Europe! Warm regards, Marina🥰

We had an amazing time visiting Lisbon, Lagos...
Portugal | Sep 27 - Oct 5, 2024

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Dana V.
Ashburn, VA | Reviewed on Oct 10, 2024
We had an amazing time visiting Lisbon, Lagos & Cascais. The history, people & food were all spectacular. Highly recommend private driver Gold car services for day trip to Sintra. Nuno was great to spend the day with us. Marissa was in contact with us throughout the booking process & all suggestions and activities were spot on. It was great being able to keep in touch every day as she checked in each day to assure all was going smoothly. Any little request was addressed with the... Read more

We had an amazing time visiting Lisbon, Lagos & Cascais. The history, people & food were all spectacular. Highly recommend private driver Gold car services for day trip to Sintra. Nuno was great to spend the day with us. Marissa was in contact with us throughout the booking process & all suggestions and activities were spot on. It was great being able to keep in touch every day as she checked in each day to assure all was going smoothly. Any little request was addressed with the greatest efficiency. We could not have asked for more. We will definitely use Kim Kim again!

Hotel Reviews
Bairro Alto Hotel
Lisboa

Great location & amazing breakfast with city views. Staff was wonderful

Authenticity & Character
Location
Staff
Cleanliness & Comfort
D. Manuel I - Charming Residence
Lagos
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cascais Miragem
Cascais - Portugal
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Lisbon's Historic Odyssey on a Private Walking Tour & Tastings
Lisbon's Historic Odyssey on a Private Walking Tour & Tastings
Lisbon

Our guide as terrific. History & details walking all over the city, followed by the wine tasting. Overall great

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Belém on a Scenic 2-Hour Tuk Tuk Tour
Explore Belém on a Scenic 2-Hour Tuk Tuk Tour
Lisbon

Great way to see Belem, monastery & the wonderful custard tarts!

Quality of Experience
Guides, Drivers and Staff
Transport
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
 Exclusive Panoramic Boat Tour to the Ponta da Piedade Caves
Exclusive Panoramic Boat Tour to the Ponta da Piedade Caves
Portugal

Beautiful way to see the caves & coast

Quality of Experience
Guides, Drivers and Staff
Transport
Visit: Cascais
Visit: Cascais
Portugal

Marissa suggested this stop. What a great town/ city. Love the mix of the charming town with the beach & coast.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Marisa Agulhas
Marisa
Marisa Agulhas
Local specialist in Lisbon | Replied on Oct 11, 2024

Dear Dana,

Thank you for your lovely message :) It was an absolute pleasure to be part of making your trip to Portugal memorable. I’m thrilled to know you had such a fantastic time!!
Wishing you safe travels, and I hope to welcome you back to Portugal soon!

Warm regards,
Your friend in Portugal,
Marisa