Kimkim Trip Reviews

4.8
Based on 14,317 ratings
Read 14,317 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

We had an amazing time visiting Lisbon, Lagos...
Portugal | Sep 27 - Oct 5, 2024

D
Dana V.
Ashburn, VA | Reviewed on Oct 10, 2024
We had an amazing time visiting Lisbon, Lagos & Cascais. The history, people & food were all spectacular. Highly recommend private driver Gold car services for day trip to Sintra. Nuno was great to spend the day with us. Marissa was in contact with us throughout the booking process & all suggestions and activities were spot on. It was great being able to keep in touch every day as she checked in each day to assure all was going smoothly. Any little request was addressed with the... Read more

We had an amazing time visiting Lisbon, Lagos & Cascais. The history, people & food were all spectacular. Highly recommend private driver Gold car services for day trip to Sintra. Nuno was great to spend the day with us. Marissa was in contact with us throughout the booking process & all suggestions and activities were spot on. It was great being able to keep in touch every day as she checked in each day to assure all was going smoothly. Any little request was addressed with the greatest efficiency. We could not have asked for more. We will definitely use Kim Kim again!

Hotel Reviews
Bairro Alto Hotel
Lisboa

Great location & amazing breakfast with city views. Staff was wonderful

Authenticity & Character
Location
Staff
Cleanliness & Comfort
D. Manuel I - Charming Residence
Lagos
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cascais Miragem
Cascais - Portugal
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Lisbon's Historic Odyssey on a Private Walking Tour & Tastings
Lisbon's Historic Odyssey on a Private Walking Tour & Tastings
Lisbon

Our guide as terrific. History & details walking all over the city, followed by the wine tasting. Overall great

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Belém on a Scenic 2-Hour Tuk Tuk Tour
Explore Belém on a Scenic 2-Hour Tuk Tuk Tour
Lisbon

Great way to see Belem, monastery & the wonderful custard tarts!

Quality of Experience
Guides, Drivers and Staff
Transport
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
 Exclusive Panoramic Boat Tour to the Ponta da Piedade Caves
Exclusive Panoramic Boat Tour to the Ponta da Piedade Caves
Portugal

Beautiful way to see the caves & coast

Quality of Experience
Guides, Drivers and Staff
Transport
Visit: Cascais
Visit: Cascais
Portugal

Marissa suggested this stop. What a great town/ city. Love the mix of the charming town with the beach & coast.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Marisa Agulhas
Marisa
Marisa Agulhas
Local specialist in Lisbon | Replied on Oct 11, 2024

Dear Dana,

Thank you for your lovely message :) It was an absolute pleasure to be part of making your trip to Portugal memorable. I’m thrilled to know you had such a fantastic time!!
Wishing you safe travels, and I hope to welcome you back to Portugal soon!

Warm regards,
Your friend in Portugal,
Marisa

Several mistakes were made
Switzerland | Oct 3 - Oct 7, 2024

J
Joshua H.
Chicago, IL | Reviewed on Oct 10, 2024
I do not think I would this company again for future trips. While we had a mostly enjoyable vacation, there were several avoidable mistakes made for our trip to Switzerland. The initial issue was that our company waited for about four weeks after our deposit to arrange our hotel reservations. At this point, one of the hotels was full, so the company switched us to a different hotel. That hotel ended up being our least favorite, with stiff beds and no one at reception for much of the day. I... Read more

I do not think I would this company again for future trips. While we had a mostly enjoyable vacation, there were several avoidable mistakes made for our trip to Switzerland.

The initial issue was that our company waited for about four weeks after our deposit to arrange our hotel reservations. At this point, one of the hotels was full, so the company switched us to a different hotel. That hotel ended up being our least favorite, with stiff beds and no one at reception for much of the day. I believe it was the same tier hotel as the one quoted, but it begs the question as to why they delayed four weeks.

The second issue, which was much larger, was that they booked one hotel room for our trip when we had requested two. When I caught their mistake, the tour company’s response was that this was our fault, since we did not catch their mistake on their first itinerary. They wrote saying we needed to pay them an additional $1300 to get the second room. I had to call Kimkim to sort it out, and ultimately we received the two rooms that we had requested. However, this experience left a bad taste in our mouths given the initial response and having to argue about it. And for the record, follow-up communication from Kimkim was non-existent: I heard nothing from either company for a week while this was being resolved, which was stressful, and in fact never received a single follow-up from Kimkim about it at all.

The third issue was another attention-to-detail mistake. The tour company told us they made seat reservations for our train trip to Jungfrau, a popular tourist destination. This was written, in bold, on our itinerary. When we got to the station, we encountered hundreds of people, and we got stopped at the turnstiles and turned back for not having reservations at all. Two ticket attendants confirmed that we were holding non-reservation 2nd class tickets, and we were told to wait in line for the next available train with open seats. Long story short, our 1.5 hour trip took 3.5 hours, as we waited a full two hours in line, as train after train filled up with pre-reserved travelers and tour groups. This was a truly miserable experience.

My conclusion is that the time needed to double-check and correct the tour company’s mistakes could be better spent simply planning the trip on my own.

Activity Review
Funky chocolate workshop
Funky chocolate workshop
Switzerland

This was an enjoyable experience. We learned a bit about chocolate, got to taste many varieties from dark to white chocolate and each made three chocolate bars.

Quality of Experience
This was a fun time.
Guides, Drivers and Staff
There was no guide or driver, so this rating isn't really for anything.
Transport
There was no transport.
Local specialist: Tomaz Martinek
Tomaz
Tomaz Martinek
Local specialist in Slovenia | Replied on Oct 18, 2024
Thank you for sharing your review of your recent trip to Switzerland. We appreciate your insights and understand the importance of precise communication, especially when multiple parties are involved.
We would like to clarify that, following your initial booking, we secured one room for your stay, as per the confirmed itinerary at that time. When we were later informed of your need for a second room, we worked closely with KimKim to find a solution that would be both accommodating and fair....
Read more

Thank you for sharing your review of your recent trip to Switzerland. We appreciate your insights and understand the importance of precise communication, especially when multiple parties are involved.
We would like to clarify that, following your initial booking, we secured one room for your stay, as per the confirmed itinerary at that time. When we were later informed of your need for a second room, we worked closely with KimKim to find a solution that would be both accommodating and fair. Although the preferred rooms were no longer available by the time we received confirmation, we upgraded your stay to a 4-star hotel, absorbing a portion of the additional cost to ensure you had two rooms without any extra charges to you.
We understand the frustration with the train reservations. As all travel documents were sent well in advance, we were hoping to hear from you if any discrepancies were noticed before the trip. We’d like to mention that, although we were available throughout your travels, there was no communication regarding any issue. With several ways to reach us, including our emergency contact number, we could have quickly addressed and resolved the situation if we had been made aware.

I am impressed!Thanks to Liz and team for c...
Peru | Sep 27 - Oct 3, 2024

Soo K
Soo K C.
Dallas, TX | Reviewed on Oct 10, 2024
I am impressed! Thanks to Liz and team for curating a well planned trip. It was my first time to South America and she made the trip planning so effortless for us. Great follow-ups and prompt responses. The ground team was great, pick-ups and transfers were on time. The local tour guides were great and enthusiastic in the tours. Definitely will book with KimKim again.
Read more

I am impressed!

Thanks to Liz and team for curating a well planned trip. It was my first time to South America and she made the trip planning so effortless for us. Great follow-ups and prompt responses.

The ground team was great, pick-ups and transfers were on time. The local tour guides were great and enthusiastic in the tours.

Definitely will book with KimKim again.

Activity Reviews
Observatory Train to Machu Picchu OW, Lunch at Tinkuy & Machu Picchu Tour
Observatory Train to Machu Picchu OW, Lunch at Tinkuy & Machu Picchu Tour
Peru
Quality of Experience
Guides, Drivers and Staff
Transport
Private Peruvian Food Tour in Artsy Barranco
Private Peruvian Food Tour in Artsy Barranco
Lima
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Flight from  {{start_location}}  to Cusco & Private tour to The Sacred Valley
Flight from {{start_location}} to Cusco & Private tour to The Sacred Valley
Peru
Quality of Experience
Guides, Drivers and Staff
Transport
The LATAM flight was delayed for 1 hour
Briefing about your future tour/trek
Briefing about your future tour/trek
Peru
Quality of Experience
Guides, Drivers and Staff
Transport
Shared  Palcoyo Trek: Small group
Shared Palcoyo Trek: Small group
Cusco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Road was bumpy through the mountains
Local specialist: Liz Karen L. Jihuallanca
Liz Karen
Liz Karen L. Jihuallanca
Local specialist in Cusco | Replied on Oct 10, 2024

Hi Soo,
Thank you so much for sharing your experience with us! I am happy to know that you had a great time here. I hope to stay in touch for any future travels to South America!
Take care!
Liz.

Our trip was absolutely amazing and everythin...
Italy | Jun 15 - Jun 22, 2024

Dawn
Dawn K.
Berwick, PA | Reviewed on Oct 10, 2024
Our trip was absolutely amazing and everything went flawlessly! We would 100% use KimKim again! The detailed itinerary made everything so easy! Read more

Our trip was absolutely amazing and everything went flawlessly! We would 100% use KimKim again! The detailed itinerary made everything so easy!

Activity Reviews
Gelato & Pizza Making Class
Gelato & Pizza Making Class
Rome

Marco was the best!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Vatican Guided Tour
Private Vatican Guided Tour
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Amalfi Coast Boat Tour From Sorrento
Amalfi Coast Boat Tour From Sorrento
Sorrento
Quality of Experience
Guides, Drivers and Staff
Transport
Private Pompeii Tour with light lunch
Private Pompeii Tour with light lunch
Pompeii
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Express Colosseum Tour
Express Colosseum Tour
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Local transfer in Rome
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Eirini Sadek
Eirini
Eirini Sadek
Local specialist in Athens | Replied on Oct 11, 2024

Hello Dawn!
Thank you so much for taking the time to write your review!
I am so happy to hear that you had a wonderful time. I hope I will have the pleasure of working with you again in the future!

Until next time, I wish you all the best and safe travels!
Eirini

There was some great things and a couple that...
Greece | Oct 1 - Oct 8, 2024

Alex
Alex L.
North Atlanta, GA | Reviewed on Oct 10, 2024
There was some great things and a couple that should be changed or addressed for future customers. The last hotel, in Sorrento, was nice but our room had stairs (two floors) with no handrails. Plus, a lot of steps to get from the room to the amenity and to the street. Breakfast service was bad. We got to breakfast at 9:00 and all food was picked over and not replenished. The people there acted like they did not like working there. Heliopolis, I think was the name. All the guides were... Read more

There was some great things and a couple that should be changed or addressed for future customers. The last hotel, in Sorrento, was nice but our room had stairs (two floors) with no handrails. Plus, a lot of steps to get from the room to the amenity and to the street. Breakfast service was bad. We got to breakfast at 9:00 and all food was picked over and not replenished. The people there acted like they did not like working there. Heliopolis, I think was the name. All the guides were great. Seems we spent too much time traveling to all places. Not your fault. All drivers were on time and helpful.
Sailing was great..............weather was good. Guides got us around a lot of lines.

Good coordination on your part...........

We'd do it again...............might should have put the last hotel closer to the airport in Athens...........1 hour each way.

Hotel Review
Elia Ermou Athens Hotel
Athina

Great service, great room, no English news on TV

Authenticity & Character
Very helpful staff, great view from the bar.
Location
Staff
Cleanliness & Comfort
Local specialist: Siena Mueller
Siena
Siena Mueller
Local specialist in Kimkim HQ | Replied on Oct 15, 2024

Thank you so much, Alex, for sharing your feedback and highlighting your favorite parts of the trip! I’m thrilled you enjoyed our coordination, local guides, and sailing experience, along with the punctuality of the drivers (that is a detail that is so important!) I also appreciate your notes about the last hotel in Santorini; I’m sorry for the issues with stairs, breakfast, and hospitality, and I’ll be sure to address these with the hotel and our team to prevent similar situations in the future. We’d love the opportunity to help craft another memorable adventure for you!

Great France Adventure!
France | Oct 2 - Oct 8, 2024

Nidhi
Nidhi S.
Fresh Meadows, NY | Reviewed on Oct 10, 2024
We had a great trip planned by our local specialist, Valentine. We wanted to see all of the main tourist attractions and not have to worry about lines, group tours, scheduling things ourselves. Everything was specified to our needs. She paid great attention to us traveling with our parents, needing something more slower pace but still being able to see as much as we could. We really enjoyed the diverse locations - Nice and Paris! and got to experience parts of the cities which are also... Read more

We had a great trip planned by our local specialist, Valentine. We wanted to see all of the main tourist attractions and not have to worry about lines, group tours, scheduling things ourselves. Everything was specified to our needs. She paid great attention to us traveling with our parents, needing something more slower pace but still being able to see as much as we could. We really enjoyed the diverse locations - Nice and Paris! and got to experience parts of the cities which are also outside of the go-to tourist spots (which we really enjoyed!) Our individual tour guides, Sebastein, VM, and Anya were also very helpful in providing recommendations for food spots, local recommendations for shopping and seeing things around our neighborhood. We cannot wait for our next trip to France.

Local specialist: Valentine Julien
Valentine
Valentine Julien
Local specialist in Lausanne | Replied on Oct 11, 2024

Merci beaucoup Nidhi for this amazing review!
It was a real pleasure to organize your trip for your family and adapt the pace to everyone in the group. I hope you cameback home with a lot of memories in mind.
Next time, you need to see Provence, Loire Valley Royal Castles, or if you come in Winter, the beautiful Alsacian Christmas Markets :)
See you soon in France,
Valentine

Our trip to Greece was perfect!
Greece | Sep 25 - Oct 4, 2024

Sharon
Sharon C.
Chicago, IL | Reviewed on Oct 10, 2024
Our trip to Greece was perfect. Tasos was absolutely the best to work with along with Travel12 and kimkim. He planned the trip with just the right amount of scheduled tours and time for us to explore on our own.
The transfers were always on time and friendly and eased any worries we may have had about getting around.
Our hotel in Athens was in a great location, where we were in walking distance to many things.
Our guide, Demi was so knowledgable and nice! We loved having her as our...
Read more

Our trip to Greece was perfect. Tasos was absolutely the best to work with along with Travel12 and kimkim. He planned the trip with just the right amount of scheduled tours and time for us to explore on our own.
The transfers were always on time and friendly and eased any worries we may have had about getting around.
Our hotel in Athens was in a great location, where we were in walking distance to many things.
Our guide, Demi was so knowledgable and nice! We loved having her as our personal guide. Our walk up the Acropolis and seeing the Parthenon and other ruins was breathtaking.
We really loved Paros and the Contaratos Beach Hotel! So relaxing and the staff was awesome, especially Eri who was always there to help. Great hotel!
Our favorite part was Petra Farms with our personal your with the owner and the farm to table lunch. W will never forget this beautiful setting and view along with the amazing food and wine!
Santorini was still a bit busy even though we were there in early October. Our hotel, Kastro Suites has literally on the edge of the cliff in Fira with the walking trail directly beneath us. The view was fabulous. We boat cruise on our final day there was a perfect way to cap off our trip.
We would highly recommend kimkim, Tasos and Travel12.
Thank you for planning the perfect trip of a lifetime.

Hotel Review
Contaratos Beach Hotel Paros
Naousa

This was a beautiful and relaxing hotel on Paros. It had everything; comfortable room with wonderful patio with ocean view, pool with bar and food,beach, great breakfast and dinner available in the evening. The staff was amazing and made you feel at home. We didn't want to leave.

Authenticity & Character
It felt so comfortable with the separate patio areas and easy access to the pool, beach, breakfast and dinner.
Location
Great beach, not in a busy area but within walking distance to everything in Naousa.
Staff
The entire staff was amazing, but Eri was so helpful and kind. We really enjoyed meeting him.
Cleanliness & Comfort
Everything was very clean and super comfortable!
Activity Reviews
Athenian Democracy: Acropolis & Ancient Agora
Athenian Democracy: Acropolis & Ancient Agora
Athens

Our personal guide, Demi was wonderful. She was so knowledgable and had a great sense of humor. My husband has some mobility issues with walking and she reassured us that there was no hurry and could walk at his pace. She helped him many times with the climb to the top of the Acropolis. We loved this experience!

Quality of Experience
At our pace and Demi who was so sweet!
Guides, Drivers and Staff
Friendly and knowable.
Transport
On time, friendly drivers and clean vehicles.
Private Farm Tour with Lunch
Private Farm Tour with Lunch
Paros

We had a personal tour with the owner of Petra Farms. It was so relaxed and we learned so much about farming on Paros. The setting and views were breathtaking. The food and wine was fabulous. This was our favorite experience in Greece.

Quality of Experience
The personal tour with the owner and the relaxed atmosphere.
Food
The lunch was wonderfully fresh with their farm grown tomatoes, capers, olives, and herbs; spanakopita, bread, wine and baklava.
Guides, Drivers and Staff
Our driver was amazing. He knew the owner and was always prompt.
Transport
Prompt, friendly, clean and courteous.
Santorini Highlights with Wine
Santorini Highlights with Wine
Greece

This tour gave us a wider view of Santorini. Our guide Harry was great, along with the driver. They were a great team.

Quality of Experience
Harry's knowable information about Santorini.
Guides, Drivers and Staff
Harry and the driver.
Transport
Clean, comfortable and relaxing.
Caldera Cruise & Volcano Visit
Caldera Cruise & Volcano Visit
Santorini

The cruise was wonderful. We did not get off the ship at the volcano due to my husband's mobility issues. This left quite a bit of time in the boat docked while others hiked around the volcano rim. Had we known that this hike would be over an hour, we would have taken a book to read. But just enjoying the relaxation in the sun was nice too.

Quality of Experience
Food
The dinner served on board was very delicious!
Guides, Drivers and Staff
Transport
Local specialist: Tasos Mylonas

Great Italian Adventure!
Italy | Sep 25 - Oct 2, 2024

Nidhi
Nidhi S.
Fresh Meadows, NY | Reviewed on Oct 10, 2024
We had a great trip planned by our local specialist, Stephania and Klio. We wanted to see all of the main tourist attractions and not have to worry about lines, group tours, scheduling things ourselves. Everything was specified to our needs. They paid great attention to us traveling with our parents, needing something more slower pace but still being able to see as much as we could. We really enjoyed the diverse locations - Rome, Florence, and Venice! and got to experience parts of the cities... Read more

We had a great trip planned by our local specialist, Stephania and Klio. We wanted to see all of the main tourist attractions and not have to worry about lines, group tours, scheduling things ourselves. Everything was specified to our needs. They paid great attention to us traveling with our parents, needing something more slower pace but still being able to see as much as we could. We really enjoyed the diverse locations - Rome, Florence, and Venice! and got to experience parts of the cities which are also outside of the go-to tourist spots (which we really enjoyed!) Our individual tour guides, Roberto, Laura, and Christine, were also very helpful in providing recommendations for food spots, local recommendations for shopping and seeing things around our neighborhood. We cannot wait for our next trip to Italy.

Local specialist: Klio Gkogkou

Claire did an amazing job of helping us plan ...
Ireland | Sep 18 - Oct 9, 2024

Cricket
Cricket H.
Ashburn, VA | Reviewed on Oct 10, 2024
Claire did an amazing job of helping us plan our trip. Every reservation was exactly as she said it would be. Not only did she do a great job with the itinerary before we left, she also touched base with us on the trip to make sure all was going well. Having spent 40 years in the travel business, I was extremely pleased with her attention to details. Dublin transfer to the airport to pick up the car - driver right on time
Car Rental - Europcar was good
Titanic Experience in Belfast -...
Read more

Claire did an amazing job of helping us plan our trip. Every reservation was exactly as she said it would be. Not only did she do a great job with the itinerary before we left, she also touched base with us on the trip to make sure all was going well. Having spent 40 years in the travel business, I was extremely pleased with her attention to details.

Dublin transfer to the airport to pick up the car - driver right on time
Car Rental - Europcar was good
Titanic Experience in Belfast - interesting
Taxi Tour in Belfast - Paul was very informative
Ferry to Rathlin Island - perfect and they allowed us to return early
Bogside History Tour in Derry - very interesting and informative. Sorry, but I cannot remember his name.
Hotels: Excellent other than the Warren in Belfast. The Warren was quirky but not my favorite. Loved the Ghan House
Dinners: Land to Sea in Dingle - wonderful

Hotel Reviews
Heatons Guesthouse
Dingle

The hotel is on the edge of town, but an easy walk into town to the restaurants. The room was large and comfortable with a sea view. I appreciated the hot tea and chocolate cake when we checked in!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ghan House Hotel

The Ghan House is lovely as is the staff. The dinner was very good. We needed an earlier breakfast than what is normally served, and it was no problem. This was definitely one of our favorite hotels during a 23 night trip!

Authenticity & Character
Felt like stepping back in time.
Location
Five minute walk from the town.
Staff
Everyone was very friendly and accommodating.
Cleanliness & Comfort
The warren Belfast
BELFAST

The Warren Belfast was not very clean, especially the bathroom where both the soap dispenser and shower were very dirty. There was no closet, just a couple of pegs for clothes, which was manageable, but the hygiene was a concern. Breakfast was self-service with no utensils provided to pick up the bread, making it seem a bit unsanitary

Elephant Rock Hotel
Portrush

The Elephant Rock Hotel in Portrush was a nice stay. Although nothing particularly stood out, the location was fine, and overall, it served its purpose well. We had a comfortable stay.

Ship Quay Hotel
Londonderry

The Ship Quay Hotel in Derry was fine, not deluxe, but clean. The staff was really nice, especially in both the bar and dining areas. We appreciated the wonderful location and friendly service.

Activity Reviews
Land to Sea : Michelin Recommended dining
Land to Sea : Michelin Recommended dining
Dingle Town

Absolutely exquisite!

Quality of Experience
Belfast Political Taxi Tour
Belfast Political Taxi Tour
Belfast

Very interesting. It was interesting to see the Irish side of the "Troubles". It was not always the same as what we were seeing in the U.S.

Quality of Experience
Guides, Drivers and Staff
Transport
Great London Taxi
Guided Bogside History Walking Tour
Guided Bogside History Walking Tour
Londonderry (Derry)

We spent two days in Derry. Did this tour on the first day. It was an eye opener for an American.

Quality of Experience
Guides, Drivers and Staff
Transport
Walking tour
Local specialist: Claire Monfray
Claire
Claire Monfray
Local specialist in Lyon | Replied on Oct 11, 2024
Hi Cricket, Thank you so much for your kind words and detailed feedback! I’m thrilled to hear that everything went smoothly and that the trip lived up to your expectations. It means a lot to know that someone with your extensive travel experience was pleased with the arrangements. I truly enjoyed helping you plan this adventure! I appreciate your thoughts on the Warren in Belfast—it's always helpful to hear this kind of feedback for future trips. I’m glad to hear you loved Ghan House and... Read more

Hi Cricket,

Thank you so much for your kind words and detailed feedback! I’m thrilled to hear that everything went smoothly and that the trip lived up to your expectations. It means a lot to know that someone with your extensive travel experience was pleased with the arrangements. I truly enjoyed helping you plan this adventure!

I appreciate your thoughts on the Warren in Belfast—it's always helpful to hear this kind of feedback for future trips. I’m glad to hear you loved Ghan House and that the experiences like the Bogside History Tour and Land to Sea in Dingle stood out!

Thanks again for your trust and for sharing your experience. I hope we can work together on more adventures in the future!

Wishing you all the best,
Claire & High Point Holidays team

Ayoub, the Best
Morocco | Sep 22 - Oct 6, 2024

T
Theresa E.
Newark, NJ | Reviewed on Oct 10, 2024

Our driver, Ayoub Benala was with us for 15 days. Although he does not yet have his qualifications to be a quide he was extremely knowledgeable about his culture and the history of the areas we visited. He was generous and excited to share this knowledge.
He was reliable and accessible. We were three friends with different needs. He was sensitive and aware of this and adeptly handled all circumstances with grace.
We all became very fond of Ayoub and feel fortunate to have had him as our driver .

Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Oct 10, 2024

Hi Theresa,

Thank you so much for your thoughtful review! We're glad to hear that Ayoub made your trip such a memorable experience. It's wonderful to know he was attentive to the different needs of your group and handled everything with such care and grace. We’ll make sure to share your kind words with Ayoub, and we feel just as fortunate to have had him as part of your journey! Safe travels, and we hope to welcome you back again soon!

Best Wishes,
Abdel

HIGHLY RECOMMEND! We had a wonderful time visiting Italy and An...
Italy | Sep 29 - Oct 9, 2024

J
Jill V.
Chicago, IL | Reviewed on Oct 10, 2024

We had a wonderful time visiting Italy and Andrea was a wonderful resource and planner for us! He was detail oriented and always replied promptly with any questions we had! All our guides and drivers were prompt and courteous and the guides were very knowledgeable and informative. Skipping the large lines for the Vatican and Colliseum was wonderful . It made our first trip to Italy so easy! We would use Kimkim again in a heartbeat!

Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Oct 10, 2024

Thank you so much Jill for sharing this wonderful review. I am so glad you enjoyed your time in Italy!

Three couples in Athens, Delphi, Nafplio, and Crete.
Greece | Sep 18 - Sep 29, 2024

Janet
Janet L.
Chicago, IL | Reviewed on Oct 10, 2024
Our group of six worked with Chris to plan most of our two-week trip and then we took it from there and went on to a couple islands. Chris met with us online several times to work out our itinerary and came to meet us on our last night in Greece. He was very good to work with on our plans. He was open to our ideas and he followed through to adapt to our requests, including taking a ferry ride through the Corinth Canal, seeking out archeological sites in Crete, and lunching in Arechova on our... Read more

Our group of six worked with Chris to plan most of our two-week trip and then we took it from there and went on to a couple islands. Chris met with us online several times to work out our itinerary and came to meet us on our last night in Greece. He was very good to work with on our plans. He was open to our ideas and he followed through to adapt to our requests, including taking a ferry ride through the Corinth Canal, seeking out archeological sites in Crete, and lunching in Arechova on our trip to Delphi.
Our guides were excellent. In mainland Greece Panagiota Kankali gave us a superb introduction to Athens and Georgia took us on an informative visit to the Acropolis. Yannis drove us to Delphi and for three additional days around Nafplio and was engaging and knowledgeable and truly kind. In Crete we had guides and drivers through GS Tours, and their staff were wonderful. Spiros Daudakis was exceptional in his passion for his country's history and culture and willingness to spend many hours answering our constant questions, and Ariadne was thorough and flexible in showing us the beauty and offerings of Chania. Our driver Yanna was very smart and enthusiastic and engaging, and Nikos was kind and competent and helpful.
The hotels were each in central locations and were quite comfortable. We stayed at the Hotel NLH Monastiraki in Athens, and even though there was a street closure due to a festival on our departure day, Yannis managed to find a way to bring the van close to us. In Nafplio we stayed a Adiandi and Amymone, which is a boutique hotel with a beautiful breakfast cafe across the street with a view of the sea. In Chania, Crete, we stayed at Elia Zampeliou Hotel, which was in an old stone house that was located in the center of the old town and very comfortable. In Heraclion we stayed at the Olive Green which was a newish functional hotel for one-night stopovers before the ferry to the islands and spatially well-outfitted. All the hotel staff were very helpful and friendly. Some of the hotels required ability to climb stairs.

We thought the whole trip was exceptional, and we especially loved Crete. We spent a lot of time in museums and in archeological sites and we climbed lots of stone steps and walked long distances and were glad for good preparation. And we ate vast amounts of delicious food.

Hotel Reviews
NLH Monastiraki
Athens

Our stay at the NLH Monastiraki in Athens was great. The location was ideal, right on a busy street that's walkable to everything! We happened upon a surprise festival on our last day with no cars allowed, but it ended up being an enjoyable experience, and luckily everything quieted down by 11 PM. Our driver was excellent, figuring out how to circumvent any traffic issues and make everything seamless.

Adiandi and Amymone Hotel
Nafplio

Adiandi and Amymone Hotel in Nafplio was nice, an old converted house with charm. Breakfast was across in a building with a lovely view of the ocean. The room had steep steps—manageable for us, but it might be challenging for others.

Elia Zampeliou Hotel
Chania

Elia Zampeliou Hotel in Chania was truly special with its charming setup, a wonderful room with an unexpected step inside which caught me off guard at first but was not really a problem. The views were stunning as it was close to the ocean.

Olive Green
Heraklion

The Olive Green Hotel in Heraklion served its purpose well. It felt like an airport hotel but was practical and had all the basic amenities needed for a one-night stay.

Local specialist: Chris Gravas
Chris
Chris Gravas
Local specialist in Athens, Greece | Replied on Oct 10, 2024
Dear Janet, Thank you very much for your detailed review and appreciation of all services. It was a true pleasure working with all of you on this amazing trip, to ensure all your desires were met and every possible angle covered. I am truly happy that you enjoyed your holiday and every place visited, and it was a pleasure to have met you in person and discuss your trip and impressions. I will share your feedback with all the people who made this trip such a wonderful experience for you. I... Read more

Dear Janet,

Thank you very much for your detailed review and appreciation of all services. It was a true pleasure working with all of you on this amazing trip, to ensure all your desires were met and every possible angle covered. I am truly happy that you enjoyed your holiday and every place visited, and it was a pleasure to have met you in person and discuss your trip and impressions. I will share your feedback with all the people who made this trip such a wonderful experience for you. I hope to see you again next time you visit Greece or Italy.

I wish you a comfortable fall and winter in Chicago, and all the best for your future travels!

Kind regards,
Chris

Wonderful trip to Chile
Chile | Sep 25 - Oct 2, 2024

M
Mary A.
Broad Ripple, IN | Reviewed on Oct 09, 2024
We had a wonderful trip to Chile. From airport pickup, to the tour of Santiago and Valparaiso, both driver Eliseo and guide Claudio were amazing. All the tours in our next stop in San Pedro de Atacama turned out well. We did have some questions with the transportation, but Jesse was super responsive when we reached out for confirmation. After a busy few days of tours, our last stop in Pichilemu was a delightful change of pace. Hotel Alaia offered an incredible setting and the staff were... Read more

We had a wonderful trip to Chile. From airport pickup, to the tour of Santiago and Valparaiso, both driver Eliseo and guide Claudio were amazing. All the tours in our next stop in San Pedro de Atacama turned out well. We did have some questions with the transportation, but Jesse was super responsive when we reached out for confirmation. After a busy few days of tours, our last stop in Pichilemu was a delightful change of pace. Hotel Alaia offered an incredible setting and the staff were all so welcoming. Overall a great trip and we are looking forward to visiting Chile again!

Hotel Reviews
Hotel Eco Boutique Bidasoa
Santiago

Great view of the mountains. Felt safe with several walkable restaurants. Nice Breakfast

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Cumbres San Pedro
San Pedro de Atacama

Nice resort with great pool and spa. Offered a shuttle between the hotel and town which is nice, but required as it is a little ways outside. The food was ok, but menu somewhat limited.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Alaia
Pichilemu

Spectacular setting and views. Staff was all very friendly and accommodating. Food was excellent. They have a long list of provided activities, but be sure to contact the hotel about them or book ahead of time.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Santiago City Tour - Private
Santiago City Tour - Private
Santiago

Claudio was informative and very accommodating to our interests. A great start to the trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Valparaíso & Wine Tour
Valparaíso & Wine Tour
Santiago

The wine tour and tasting were great. Claudio suggested having lunch at the winery, which was delicious. The tour of Valparaiso was interesting, informative and scenic.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Stargazing Tour
Stargazing Tour
San Pedro de Atacama

The stargazing tour itself was very cool. The pickup and drop off were being changed/coordinated through WhatsApp somewhat last minute. The drivers did not speak any English, but the tour itself did have a translator.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Atacama Salt Flats & Lagoons
Explore the Atacama Salt Flats & Lagoons
San Pedro de Atacama

Layana Travel did a great job with communication and the tour was incredible. The tour guide and driver were great. The meals were somewhat lacking compared to other tours nearby, but were just fine.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tour of Tatio Geysers
Tour of Tatio Geysers
San Pedro de Atacama

Very cool. Long drive to see the Geysers, but was a beautiful spot. There were extra stops on the way back we were not anticipating. The tour dropped us in the town center and unfortunately the hotel shuttle wasn't running yet, so was a somewhat long walk back after a very early morning.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
The bus did break down, but they had a new one waiting
Valley of the Moon Tour
Valley of the Moon Tour
San Pedro de Atacama

We didn't really know what to expect from this tour, but it was great. The guide and driver were both top notch. The hike was a pleasant surprise and the food spread and cocktail at sunset were delightful.

Quality of Experience
Guides, Drivers and Staff
Transport
I wish we knew dropoff was at the center of town, but generally good
Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Oct 13, 2024

Hi Mary,

I'm so happy to read that you and Max enjoyed your trip in Chile 😊

I will see what happened with the dropoffs in San Pedro since it should have been at the hotel! Apologies for the inconvenience.

Please don't hesitate to reach out again for your next adventure to explore more of our beautiful country!

All the best,
Jesse

wonderful
Morocco | Sep 26 - Oct 7, 2024

L
Lloyd R.
Los Angeles, CA | Reviewed on Oct 09, 2024
great attention to detail in the planning. Omar is the best as a guide and driver. Read more

great attention to detail in the planning.

Omar is the best as a guide and driver.

Hotel Reviews
Riad El Amine Fès
Fes
Riad El Palacio
Chefchaouen

our room was two floors with a narrow winding staircase. Tough to carry bags up.Noise from the lobby could be heard into the evening.

Activity Review
Guided Tour of Fes
Guided Tour of Fes
Fes
Local specialist: Maryem Kouna
Maryem
Maryem Kouna
Local specialist in Marrakech | Replied on Oct 13, 2024

Hi Loyd,
Thanks for the review! We are happy that you had a wonderful time in Morocco with Omar. Happy to hear that we were able to help you plan an itinerary that exactly suited your interests!
Maryem, Omar, and the rest of the Morocco Immersion family.

Amazing two weeks in Burgundy and Bordeaux France!
France | Sep 22 - Oct 1, 2024

Judy
Judy J.
Los Angeles, CA | Reviewed on Oct 09, 2024
We have just returned from an amazing two week trip to the wine regions of Burgundy and Bordeaux in France. Marianna arranged the perfect trip for us. From wine tastings at chateau's to visiting the Dordogne region and viewing the prehistoric cave paintings in the Vezere Valley (Lascaux 4), we had a wonderful time! In addition to the above, highlights of our trip were
- Private Wine Tour in a vintage car from Bordeaux (Pessac - Leognan)
- Full-day trip including Château de la...
Read more

We have just returned from an amazing two week trip to the wine regions of Burgundy and Bordeaux in France. Marianna arranged the perfect trip for us. From wine tastings at chateau's to visiting the Dordogne region and viewing the prehistoric cave paintings in the Vezere Valley (Lascaux 4), we had a wonderful time!

In addition to the above, highlights of our trip were
- Private Wine Tour in a vintage car from Bordeaux (Pessac - Leognan)
- Full-day trip including Château de la Brède and Bazas village
- Visit of The "Hospice de Beaune", and an afternoon in Côte de Nuits
- Visit at La Cité du Vin (wine museum in Bordeaux)

Marianna provided us detailed information and tickets for our trains between cities, and and who, when and where we would meet our guides. Our guides on these tours (Rodolphe, Galaad, Kaio and Julian), were all very knowledgeable and fun to be with.

Marianna suggested we stay at the Residhome Bordeaux which worked out very well. It's located right on Tram line B which took us within a short walk to meet our tour guides, for less than 2 euros. Any private tours we went on we were picked up directly from our hotel!!

We highly recommend KimKim for your travel needs, and in fact, we are looking forward to working with them on upcoming trips to Costa Rica and Japan!!

Hotel Review
Residhome Bordeaux
Bordeaux

The rooms are a bit small if you get a studio. We opted for a 1 bedroom which was just perfect for us. Best part of this hotel was it's location in the city. We thought it would be difficult to be outside the city center, but with the tram being so close, it was not a problem at all! We did not have breakfast at the hotel. It looked wonderful, but we opted to grab something from the local bakery. There were many good restaurants in the area.

Authenticity & Character
It's a long term stay hotel (we spent 6 nights there), so not a lot of character...
Location
Access to tram lines, good restaurants
Staff
All the staff at the front desk were helpful.
Cleanliness & Comfort
The room was clean and the bed was comfortable.
Activity Reviews
Pyla sand dune & Arcachon Oyster - Full day Tour
Pyla sand dune & Arcachon Oyster - Full day Tour
France

The tour to the Pyla sand dunes and Arcachon oysters was really great. Our guide, Kyle, who was Brazilian, was knowledgeable and engaging, making the experience delightful despite some unfortunate weather. Although I'm not a huge seafood fan, the tour itself was incredibly well-organized and worth the trip.

Full Private Day of Dordogne and Sarlat Exploration
Full Private Day of Dordogne and Sarlat Exploration
Bordeaux

The full private day of exploration in Dordogne and Sarlat was a fantastic experience. We had a great guide, Rudy, who took us to the West Coast and a quaint village. He was charming and knowledgeable, enhancing our trip significantly as we explored the beautiful area. Having a guide made the long day far more insightful and enjoyable.

Visit at La Cité du Vin (tickets)
Visit at La Cité du Vin (tickets)
Bordeaux

The visit to La Cité du Vin in Bordeaux was interesting but a bit too much. We stayed for about an hour and enjoyed the wine tastings and the beautifully presented exhibits, but it exceeded our level of interest quite quickly.

Local specialist: Marianna Leccese
Marianna
Marianna Leccese
Local specialist in Nice | Replied on Oct 10, 2024

Merci beaucoup, Judy! Thank you so much for your wonderful feedback! I’m thrilled you enjoyed our beautiful country and had the chance to experience so much of these two regions. Thanks again, and I look forward to your next adventure with us! 😊

Two beautiful weeks in Morocco
Morocco | Sep 22 - Oct 6, 2024

S
Sylvia P.
Newark, NJ | Reviewed on Oct 09, 2024
Our guide Ayoub provided excellent service -he was very attentive to our needs and desires and very flexible when we said we did not want to make some specific stops in favor of doing something else. The local guides were for the most part excellent, especially Hanan in Marrakesh and Sharif in Fez. Yasmin in Tangier was also lovely. I appreciated the opportunity to see so much of Morocco and to participate in a wide range of experiences. Read more

Our guide Ayoub provided excellent service -he was very attentive to our needs and desires and very flexible when we said we did not want to make some specific stops in favor of doing something else. The local guides were for the most part excellent, especially Hanan in Marrakesh and Sharif in Fez. Yasmin in Tangier was also lovely. I appreciated the opportunity to see so much of Morocco and to participate in a wide range of experiences.

Hotel Reviews
Riad Mokhtar Tanger
Tangier
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Ghita
Fes
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ksar El Kabbaba
Skoura

An amazing stopover after the desert experience - we were able to rest and relax and enjoy the pool, the garden and the beauty.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Dar Mounir
Chefchaouen

Lovely staff but bed was uncomfortable, there was no safe or water provided in the room and breakfast was not as good as other locations.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tiziri Luxury Camp
Merzouga
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Le Pèlerin
Marrakech
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Guided Tour - A Stroll Through the Azure Dreams
Guided Tour - A Stroll Through the Azure Dreams
Chefchaouen

The guide was informed but not listening to his guests and was most focused on the shopping experience.

Quality of Experience
Tales of Tangier: Unveiling the Charms of Morocco's Gateway City
Tales of Tangier: Unveiling the Charms of Morocco's Gateway City
Tangier
Quality of Experience
Guides, Drivers and Staff
Transport
Journey of Colours: Roman Ruins of Volubilis, Moulay Idriss & Meknes
Journey of Colours: Roman Ruins of Volubilis, Moulay Idriss & Meknes
Morocco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Fes Unveiled: Unravel the Riches of Morocco's Ancient City
Fes Unveiled: Unravel the Riches of Morocco's Ancient City
Fes
Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Magic of Marrakesh: A Guided Tour
Explore the Magic of Marrakesh: A Guided Tour
Marrakesh

Hanan is an excellent guide, knows so much about the Moroccan history and Marrakesh and very sensitive to our needs.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
A Taste of Tradition: Sharing Stories and Savory Delights at a Moroccan Home
A Taste of Tradition: Sharing Stories and Savory Delights at a Moroccan Home
Morocco

While I appreciate the effort put into making this delicious dinner for us, it was challenging to talk with and interact with our hosts.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Harmonies of the Dunes: An Experiential Desert Odyssey in Erg Chebbi
Harmonies of the Dunes: An Experiential Desert Odyssey in Erg Chebbi
Merzouga

The desert was amazing but we did not see or meet with the nomad family as promised. It was challenging to be in the desert in such extreme heat.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
 Journey Through the Beauty: Skoura to Marrakech
Journey Through the Beauty: Skoura to Marrakech
Morocco

We enjoyed the stops we made to the rug cooperative and to the gorge, and were pleased that we could remove some stops off the list as well to enjoy our time.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tasting Marrakesh: A Private Gastronomic Adventure
Tasting Marrakesh: A Private Gastronomic Adventure
Marrakesh

A fabulous experience - Hanan did an excellent job selecting food establishments that provided delicious food and could tell us about Moroccan cooking and eating customs.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
 Fez to Merzouga Desert - The Road to Serenity
Fez to Merzouga Desert - The Road to Serenity
Morocco

The trip was very long, and maybe should be broken up.....

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Oct 09, 2024

Hi Sylvia,

Thank you so much for your thoughtful review! We’re glad to hear that Ayoub provided excellent service and was able to accommodate your preferences with flexibility. It's wonderful that you enjoyed your time with the local guides, especially Hanan in Marrakesh, Sharif in Fez, and Yasmin in Tangier—I'll be sure to pass along your kind words to them. It was a pleasure to have you with us, and we hope to welcome you back for another adventure soon!

Best Wishes,
Abdel

My recent trip to Peru was nothing short of m...
Peru | Sep 13 - Sep 29, 2024

S
susan c.
Los Angeles, CA | Reviewed on Oct 09, 2024
My recent trip to Peru was nothing short of magical, and I can confidently say it has carved a permanent place in my heart. From the vibrant streets of Lima to the breathtaking heights of Machu Picchu, every moment was an adventure filled with unforgettable experiences. Martina, Lionel, Jaime were amazing a organizing this adventure and Eddy was the best guide ever Starting in Lima, I was captivated by the city's energy and rich culinary scene. The blending of modernity with historical... Read more

My recent trip to Peru was nothing short of magical, and I can confidently say it has carved a permanent place in my heart. From the vibrant streets of Lima to the breathtaking heights of Machu Picchu, every moment was an adventure filled with unforgettable experiences. Martina, Lionel, Jaime were amazing a organizing this adventure and Eddy was the best guide ever

Starting in Lima, I was captivated by the city's energy and rich culinary scene. The blending of modernity with historical charm is remarkable, and I indulged in some of the finest Peruvian cuisine. Dining at a local cevichería was a highlight—fresh, zesty ceviche paired with a pisco sour took my taste buds on a delightful journey.

Next, I ventured into the lush Amazon rainforest. The biodiversity here is astonishing; every trek through the greenery brought new surprises, from vibrant birds to playful monkeys. Our guided tours were insightful, offering a deep understanding of the ecosystem and the indigenous cultures that thrive there. The tranquility of the Amazon was a refreshing escape from the world's hustle and bustle.

Cusco, the old capital of the Inca Empire, welcomed me with open arms. The blend of Spanish colonial architecture and Incan ruins is awe-inspiring. I strolled through its picturesque plazas, explored the vibrant local markets, and marveled at the stunning Sacristía of the Cathedral. The warmth of the local people made every interaction memorable.

The Sacred Valley was a true highlight, boasting stunning landscapes and ancient history. The terraced hillsides of Ollantaytambo and the charming village of Pisac showcased the ingenuity of the Incan civilization. The breathtaking views and serene atmosphere offered a perfect backdrop for reflection and appreciation of the natural beauty surrounding me.

Of course, the crown jewel of my trip was the iconic Machu Picchu. Arriving there felt like stepping into a dream. The mist-covered ruins set against the majestic Andes mountains took my breath away. Exploring the ancient site, I marveled at the architecture and imagined what life was like for the Incas. Watching the sunrise over Machu Picchu was an experience I will cherish forever—it was a moment of pure magic.

After the tranquility of Machu Picchu, I set out to see the vibrant colors of Rainbow Mountain. The hike was challenging but incredibly rewarding. Standing at the summit, surrounded by those breathtaking hues, I felt an overwhelming sense of accomplishment and gratitude for the natural wonders of our world.

To conclude my journey, I visited the serene Lake Titicaca, the highest navigable lake in the world. The floating islands of the Uros people offered a fascinating glimpse into their traditional way of life. Cruising on the lake while soaking in the stunning views was a perfect way to reflect on my unforgettable trip.

In summary, my adventure in Peru was beyond my wildest dreams. The stunning landscapes, rich culture, and vibrant people made for an incredible experience. I wholeheartedly recommend this journey to anyone seeking adventure and beauty. Peru has truly stolen my heart, and I cannot wait to return!

Local specialist: Martina Capel
Martina
Martina Capel
Local specialist in France | Replied on Oct 09, 2024

Dear Susan,

Thank you so much for having taken the time to write this vibrant testimony !

I'm so glad that you enjoyed this special trip to Peru for your birthday. It truly was an amazing trip through many of the most important regions of Peru visiting many of the highlights.

Whenever you would like to discover the northern parts of Peru, I'll be more than happy to prepare you another stunning trip :)

Warm regards,
Martina & Team

Clear and timely communications!
Ireland | Sep 26 - Oct 7, 2024

R
Robin S G.
East Providence, RI | Reviewed on Oct 09, 2024
After an amazingly well-organized and experienced trip to the Azores and Portugal two years ago with KimKim, my expectations were high for KimKim. Unfortunately, the organizational piece was uneven and lacked details until the trip was underway. After fine-tuning our plans for SW Ireland by Zoom with Dean on Monday, the 23rd of October, two day before we were to leave for Ireland, it was my understanding an updated/detailed itinerary with important phone contacts was to reach me before... Read more

After an amazingly well-organized and experienced trip to the Azores and Portugal two years ago with KimKim, my expectations were high for KimKim. Unfortunately, the organizational piece was uneven and lacked details until the trip was underway.

After fine-tuning our plans for SW Ireland by Zoom with Dean on Monday, the 23rd of October, two day before we were to leave for Ireland, it was my understanding an updated/detailed itinerary with important phone contacts was to reach me before flying to Shannon. Dean assured me that a driver would be at the airport to transport me upon my early morning arrival at 5:35AM to my hotel, the Doolin Inn. This did not happen as I had to wait three hours for someone to pick me up. I attempted many frustrating calls and emails to KimKim and Dean directly. Throughout our trip, Dean never responded to me regarding the driver not showing up.

I still am unsure as to whom Dean works for: KimKim, an intermediary or Walk, Hike Bike which provided our guide, Joe, who was amazing with every detail of our time with him. He made sure he was clear about each days expectations and execution of each hike, activity and/or drive. Joe was knowledgeable, curious and a treat to experience my first trip to Ireland with him.

Local specialist: Dean Garrison
Dean
Dean Garrison
Local specialist in Ireland | Replied on Nov 07, 2024

Hi Robin

Thank you for taking the time to provide us with some useful feedback on your trip,

Although we have already discussed the problems you had on your trip privately I once again want to apologise for them and thanks to your feedback it will help us prevent them from happening again.

Kind Regards

Dean

Everything was amazing to trips plans, driver...
Japan | Sep 26 - Oct 2, 2024

J
Joleen L.
San Jose, CA | Reviewed on Oct 09, 2024

Everything was amazing to trips plans, drivers and tour guides. Hats off to all of you!

Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Oct 12, 2024

DearJoleen,

Hope you are doing fantastic.

Thank you so much for your wonderful feedback. We are thrilled to hear that you had an amazing experience with our trip plans, drivers, and tour guides.

Your kind words mean a lot to us, and we appreciate your support. We hope to welcome you back on another adventure soon.

Warm regards,
Eleanor

This was a great trip and Eirini was so helpful in pulling all the details together. The accommodations were all good, especially in Naxos and Santorini. Our cooking class was so much fun and the tours of the wineries were excellent. Our driver, Lefty was absolutely the best. All the pick ups and deliveries were on time, professional and courteous. This was our second time traveling with Kim Kim and are very satisfied. We have recommended them to many people
Greece | Sep 21 - Sep 30, 2024

Martin
Martin L.
Drexel Heights, AZ | Reviewed on Oct 09, 2024
This was a great trip and Erini Read more

This was a great trip and Erini

Hotel Reviews
Athens Manor Houses
Athens

The room was nice but there was some construction right outside the hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kalergis Studios Naxos
Naxos

Location was wonderful. Right on the beach.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
WhiteDeck Hotel
Santorini

Fantastic view!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Acropolis & Museum tour
Acropolis & Museum tour
Athens

The Acropolis Museum was fantastic and our guide, Poppi was excellent.

Quality of Experience
Guides, Drivers and Staff
Transport
Athens walking food tour
Athens walking food tour
Athens

Very interesting and great exposure to Greek food and culture.

Quality of Experience
Guides, Drivers and Staff
Transport
Sunset trip to the Temple of Poseidon in Cape Sounion
Sunset trip to the Temple of Poseidon in Cape Sounion
Athens

This was a bit of a disappointment since we arrived after the temple was closed.

Quality of Experience
Guides, Drivers and Staff
Transport
Hiking Naxos trails
Hiking Naxos trails
Naxos

It was a nice hike with Stephanie but we might not do that again.

Quality of Experience
Guides, Drivers and Staff
Transport
Naxos Old Town food tour
Naxos Old Town food tour
Naxos

Really fun tour with Natasha. Great food and some good exercise getting to the different spots.

Quality of Experience
Guides, Drivers and Staff
Transport
Santorini wine tour
Santorini wine tour
Santorini

Can’t recommend this enough. Had a great time tasting numerous wines along with good appetizers.

Quality of Experience
Guides, Drivers and Staff
Transport
Cooking class experience
Cooking class experience
Santorini

Amazing to learn so much from George, our chef. It was great fun to actually prepare five Greek dishes and then enjoy them together.

Quality of Experience
Guides, Drivers and Staff
Transport
Caldera sunset cruise
Caldera sunset cruise
Santorini

The opportunity to swim was fun but the thermal area wasn’t much different than the rest of the sea. The staff seemed tired and not very engaged. The food was fine.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Eirini Tzoka
Eirini
Eirini Tzoka
Local specialist in Athens | Replied on Oct 30, 2024

Dear Martin,
Thank you so much for your wonderful review! We’re so happy to hear that you enjoyed your trip and that our trusted partners were able to assist you in making it memorable. It's great to know that you loved the accommodations in Naxos and Santorini and that the cooking class and winery tour exceeded your expectations.
We're also grateful for your continued trust in us for your travels and for recommending Kim Kim to others and we can’t wait to help you plan your next adventure!
Wishing you, Audrey, Kay & Willie all the best,
Eirini