Kimkim Trip Reviews

4.8
Based on 15,703 ratings
Read 15,703 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

I have nothing but praise for Kim-Kim and the...
Australia | Feb 3 - Mar 5, 2025

Catherine
Catherine M.
Newark, NJ | Reviewed on Mar 13, 2025
I have nothing but praise for Kim-Kim and the arrangements that they made for our trip. So many fantastic tours and delightful places to stay! I particularly enjoyed the in-person encounters with the wildlife like petting koalas, kangaroos and wallabies and feeding tropical birds. It was the trip of a lifetime. Read more

I have nothing but praise for Kim-Kim and the arrangements that they made for our trip. So many fantastic tours and delightful places to stay! I particularly enjoyed the in-person encounters with the wildlife like petting koalas, kangaroos and wallabies and feeding tropical birds. It was the trip of a lifetime.

Hotel Reviews
Peppers Beacon Queenstown
Queenstown

I particularly liked the place we stayed in Queenstown. It was a nice apartment with lots of room and very convenient with a washer and dryer. It felt very spacious and contributed to a pleasant experience in Queenstown.

Vibe Hotel Sydney
Sydney

Our stay at the Vibe Hotel in Sydney had some drawbacks. The hotel's computer system went down, so we couldn't get a key and had to be escorted to our room every time. Although the room I got was a bit bigger and fine, my sister and brother-in-law were cramped in their regular-sized room. Additionally, the street the hotel was on seemed a bit rundown compared to most of Australia and New Zealand, which surprised me. Nevertheless, the location was convenient for visiting Chinatown.

Activity Review
Oceania Tours and Safaris - Phillip Island and Moonlit Sanctuary Tour + Penguins Plus Viewing
Oceania Tours and Safaris - Phillip Island and Moonlit Sanctuary Tour + Penguins Plus Viewing
Melbourne

The Phillip Island and Moonlit Sanctuary Tour, including the Penguins Plus Viewing, was a standout experience for me. The penguins were so cute and it was a truly memorable experience. Despite not being able to take pictures, it left a lasting impression on me.

Local specialist: Laurel Thachuk
Laurel
Laurel Thachuk
Local specialist in Mooloolaba, Sunshine Coast Australia | Replied on Mar 21, 2025

Hi Cathie,
Thank you so much for taking the time to share your review and amazing photos!
I am so happy to hear you all enjoyed your time across NZ and Australia, you certainly had an incredible trip plan and I'm thrilled with how it all turned out for you. It was an absolute pleasure to arrange your holiday.
Wishing you all the best and safe travels for your next adventure.
Thank you so much Cathie, Liz and Jerry.
-Laurel

Our trip to Thailand was amazing!! It was so ...
Thailand | Feb 28 - Mar 10, 2025

Nicole
Nicole S.
Los Angeles, CA | Reviewed on Mar 13, 2025

Our trip to Thailand was amazing!! It was so nice to have a trip customized to our wants & needs with everything taken care of! The itinerary, hotels, transfers, guides, tours, etc were better than expected! We highly recommend Tina & KimKim Travel !!

Local specialist: Tina Oo
Tina
Tina Oo
Local specialist in Thailand | Replied on Mar 19, 2025

Hi Nicole!
I'm delighted to hear that you had a wonderful time in Thailand. Thank you for your kind and thoughtful feedback—I truly appreciate it!
Hope to see you again soon! 😊
Best,
Tina

Awesome Jordan
Jordan | Mar 7 - Mar 11, 2025

Ed
Ed M.
Jupiter, FL | Reviewed on Mar 12, 2025
We very much enjoyed our Jordan trip. Firas, our driver and guide was a pleasure to talk to and he knew the country very well. Read more

We very much enjoyed our Jordan trip. Firas, our driver and guide was a pleasure to talk to and he knew the country very well.

Hotel Review
Hasan Zawaideh Camp
Wadi Rum

Hotel was okay. Martian tents were basic but acceptable. The bedding was old. It rained the night we were there and the water ran down the inside of the doors and tent. The food prepared was not the best. It seemed some of the food was left over from the day before.

Authenticity & Character
It was just okay. Could have been in Arizona and you wouldn’t know the difference.
Location
It was not remote enough. It was among many other camps.
Staff
Not really interacted.
Cleanliness & Comfort
Old bedding. Shower was working but not draining.
Activity Reviews
Meet & Assist - Queen Alia Airport
Meet & Assist - Queen Alia Airport
Jordan

Very easy. Waited in the immigration official but the guide made it smoth

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Petra (With Site local Guide or private guide)
Full Day Petra (With Site local Guide or private guide)
Petra

Local guide (forgot name) was knowledgeable and friendly. We really enjoyed this

Quality of Experience
Guides, Drivers and Staff
Transport
Wadi Rum (2-3 Hrs Jeep ride)
Wadi Rum (2-3 Hrs Jeep ride)
Jordan

The drive in the desert was a lot of fun. My family enjoyed this the most.

Quality of Experience
Guides, Drivers and Staff
Transport
Dead Sea Entrance and Swimming
Dead Sea Entrance and Swimming
Jordan

Access to the Dead Sea is from the hotel “O” and it was terrible. Steps were rusty and dangerous. The hotel felt abandoned right out of a zombie movie scene. The showers were barely working and you had to “rent” towels.

Quality of Experience
Terrible hotel
Guides, Drivers and Staff
Transport
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Mar 16, 2025

Hello Edward.
Very happy to hear from you, I am so happy to know that I participated in giving you a nice trip, You are now our ambassador to spread good word about Jordan and about our Services.

Thank you so much for the time you took, and for your kindness of the nice words you put in for me.

Wish you all the best, till we see you again.

Samir

Spain Trip
Spain | Feb 26 - Mar 11, 2025

L
Laura S.
Dallas, TX | Reviewed on Mar 12, 2025
I can't mention specific guides by names because they were only listed on the Trip Plans app which apparently deletes the trip after our return. That's unfortunate--I really found this app so helpful while we were traveling--very easy and clear organization, easy to locate tickets, maps to hotels, suggestions, etc. Marta did an amazing job of planning the trip taking into account our preferences! She was quick to respond, answered all of our questions, and provided good advice. The... Read more

I can't mention specific guides by names because they were only listed on the Trip Plans app which apparently deletes the trip after our return. That's unfortunate--I really found this app so helpful while we were traveling--very easy and clear organization, easy to locate tickets, maps to hotels, suggestions, etc.

Marta did an amazing job of planning the trip taking into account our preferences! She was quick to respond, answered all of our questions, and provided good advice. The hotels were all terrific and had wonderful locations. When one of our trains was cancelled, we were promptly notified and rebooked seamlessly--much appreciated!

The private guides that were arranged were all wonderful--prompt, knowledgeable, engaging, and passionate about their cities. The only one that was disappointing was the Seville tour which was supposed to be a small tour of 8 and was a tour group of 25. It also just covered the Cathedral and the Alcazar, not allowing for seeing much else of Seville.

One suggestion--it might be helpful in arranging tours to consider if participants are 65+. While we were waiting in a very long line at the Reina Sofia Museum with our tickets in hand, we learned that for people 65+, you could skip the line and get admitted for free!

Overall, the services provided by KimKim were terrific! Thank you so much!

Local specialist: Marta Trzeciakowska
Marta
Marta Trzeciakowska
Local specialist in Madrid, Spain | Replied on Mar 13, 2025

Hi Laura, thank you for submitting your review! Happy to hear you liked the app and our work so far, I am sure Spain has been a pleasure to discover and you will have great memories from your adventures.
Regarding the Seville tour we will make sure to stop offering that option as they changed their group types without letting us know 🙏🏼

Our car rental experience in Auckland was not...
New Zealand | Feb 21 - Mar 4, 2025

V
vijay s.
Newark, NJ | Reviewed on Mar 12, 2025
Our car rental experience in Auckland was not memorable. The car reserved for us was a Subaru Outback, not an SUV, and it was not clear that the hotel parking charges were not included. The itinerary was long and winding, repetitive, and confusing. A simple daily summary with details about other attractions in the appendix would have served better. The font size was too small. Most accommodations were reasonable except Rotarua. Overall, it was a good trip. Read more

Our car rental experience in Auckland was not memorable. The car reserved for us was a Subaru Outback, not an SUV, and it was not clear that the hotel parking charges were not included. The itinerary was long and winding, repetitive, and confusing. A simple daily summary with details about other attractions in the appendix would have served better. The font size was too small. Most accommodations were reasonable except Rotarua. Overall, it was a good trip.

Hotel Reviews
Sudima Lake Rotorua
Rotorua

avoid

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sudima
Christchurch

small rooms. Parking is additional. Good breakfast

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Peppers Bluewater Resort
Lake Tekapo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kamana Lakehouse
Queenstown
Authenticity & Character
Location
Staff
front desk needs training in politeness
Cleanliness & Comfort
Distinction Dunedin Hotel
Dunedin
Authenticity & Character
Location
Staff
The Mayfair
Christchurch
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Christchurch Tramway Tour
Christchurch Tramway Tour
Christchurch

advance tram map would have been helpful

Quality of Experience
Guides, Drivers and Staff
Transport
Larnach Castle Tour - unguided
Larnach Castle Tour - unguided
Dunedin
Quality of Experience
Guides, Drivers and Staff
Transport
Te  Pā Tū  - Maori Cultural Experience
Te Pā Tū - Maori Cultural Experience
Rotorua
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Scenic Flight - Mt Cook Franz and Fox Magic - by heli from Tekapo
Scenic Flight - Mt Cook Franz and Fox Magic - by heli from Tekapo
New Zealand
Quality of Experience
Guides, Drivers and Staff
Transport
Fly Cruise Fly – Queenstown to Milford Sound by scenic flight
Fly Cruise Fly – Queenstown to Milford Sound by scenic flight
Queenstown (NZ)
Quality of Experience
Guides, Drivers and Staff
Transport
Historic Steamship Cruise to Walter Peak Farm + BBQ Dinner
Historic Steamship Cruise to Walter Peak Farm + BBQ Dinner
Queenstown (NZ)
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Yellow-eyed penguins
Yellow-eyed penguins
Dunedin
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Mar 24, 2025

Thanks for taking the time to post a review Vijay, I do appreciate the feedback.

My family and I had an AMAZING trip largely t...
Egypt | Mar 3 - Mar 9, 2025

Laura
Laura L.
Ashburn, VA | Reviewed on Mar 11, 2025
My family and I had an AMAZING trip largely thanks to Mohammed, Mustafa Abd Elhameed, and Ahmed Mohsen. Mohammed and Aya helped plan and book our dream itinerary while Mustafa and Ahmed were the welcome team who helped guide us through out the week in Cairo. Then when transferring to Luxor Adel El Shafey was the perfect guide and very knowledgeable. When a few of us fell sick towards the end of the trip everyone made sure we had medicine and checked in on our. Egypt truly felt like home... Read more

My family and I had an AMAZING trip largely thanks to Mohammed, Mustafa Abd Elhameed, and Ahmed Mohsen. Mohammed and Aya helped plan and book our dream itinerary while Mustafa and Ahmed were the welcome team who helped guide us through out the week in Cairo. Then when transferring to Luxor Adel El Shafey was the perfect guide and very knowledgeable. When a few of us fell sick towards the end of the trip everyone made sure we had medicine and checked in on our. Egypt truly felt like home thanks to these amazing group of people. My family and I will definitely be booking more trips through KimKim!

Local specialist: Mohamed Nabil
Mohamed
Mohamed Nabil
Local specialist in Egypt | Replied on Mar 26, 2025

Thank you so much for your glowing review! We're thrilled to hear about your positive experience as a traveler. Your feedback means the world to us and serves as motivation to keep striving for excellence. Safe travels, and we look forward to welcoming you back soon!

Wonderfull Costa Rica
Costa Rica | Feb 22 - Mar 4, 2025

Marie
Marie C.
Canada | Reviewed on Mar 11, 2025
From San José, we went to Tortuguero, Pachira Lodge and Fernando as our guide, it was not a small groupe (49 pax) but it was well organised.
We had rented a mini van and it was great, even if the roads are not so good. We had fun. We drove to Arenal at the Lavas Tacotel with an amazing view of the volcano, We watch the birds early in the morning with Ronald, it was spectacular.
We drove to Monteverde and discovered the coffee, cacao and cane sugar. We spent a wonderfull day in Salvatura...
Read more

From San José, we went to Tortuguero, Pachira Lodge and Fernando as our guide, it was not a small groupe (49 pax) but it was well organised.
We had rented a mini van and it was great, even if the roads are not so good. We had fun. We drove to Arenal at the Lavas Tacotel with an amazing view of the volcano, We watch the birds early in the morning with Ronald, it was spectacular.
We drove to Monteverde and discovered the coffee, cacao and cane sugar. We spent a wonderfull day in Salvatura parc with ziplines, bridges and annimals. We drove to Manuel Antonio, and enjoyed the beach and the national park, which was fantastic.
People were kind, activities were great, accomodations were good.
We enjoyed our trip a lot.

Local specialist: Yuliana Valverde
Yuliana
Yuliana Valverde
Local specialist in San José, Costa Rica | Replied on Mar 12, 2025

Hello Marie,

Thank you for sharing your experience! It is wonderful to hear that you had such an enjoyable trip. We are glad you had great accommodations, exciting activities, and positive interactions along the way.

We truly appreciate your feedback and hope to welcome you back for another amazing adventure in the future!

Pura Vida!
Yuliana

We cant say enough about our trip! JFK to Vi...
Vietnam | Feb 28 - Mar 9, 2025

J
James R.
Newark, NJ | Reviewed on Mar 11, 2025
We cant say enough about our trip!
JFK to Vietnam through Tokyo
Spent time in Ho Chi Minh, Da Nang, Hanoi, and of course Ha Long Bay
I could knit pick a few things if i insisted but thats true of anywhere in the world
Vietnam may have been the best trip ive ever done, the place is seriously wonderful
Read more

We cant say enough about our trip!
JFK to Vietnam through Tokyo
Spent time in Ho Chi Minh, Da Nang, Hanoi, and of course Ha Long Bay
I could knit pick a few things if i insisted but thats true of anywhere in the world
Vietnam may have been the best trip ive ever done, the place is seriously wonderful

Hotel Reviews
TIA Wellness Resort
Authenticity & Character
Location
Staff
Cleanliness & Comfort
May De Ville Luxury Hotel & Spa
Hanoi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mon Cheri Cruises
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Lucy Do
Lucy
Lucy Do
Local specialist in Vietnam | Replied on Apr 13, 2025

Hi James,

It was wonderful to read your warm feedback, and I was honored to be the one to plan your and Jamie's honeymoon. Thank you for choosing our tour, and we're thrilled to hear that you had an exceptional experience. We always strive to provide the best service possible, and your positive feedback is a great reward for our efforts. Thank you again, and we look forward to your next visit.

Best regards,
Lucy

Diverse Activities in Beautiful Locations in Lapland, Finland
Finland | Mar 2 - Mar 7, 2025

Bianca
Bianca C.
Peru | Reviewed on Mar 11, 2025
We had a lot of diverse activities and got to explore beautiful locations in Finland. We made lots of memories and were lucky to see a bit of the northern lights even though weather conditions were not ideal. Read more

We had a lot of diverse activities and got to explore beautiful locations in Finland. We made lots of memories and were lucky to see a bit of the northern lights even though weather conditions were not ideal.

Hotel Reviews
Glass resort
Rovaniemi

Absolutely wonderful. Great location and amazing amenities in the lodge.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Levin Iglut Glass Igloos
Kitilä

The Northern Lights House was not to our liking. The pictures sent were of the igloos so it seemed a little misleading. The decor on the house in one suite is gold and very out there. The showers for the second room are not very private. We were not satisfied with this option.

Authenticity & Character
Very out there decoration, lights on the ceiling, gold chandeleirs, hand painted ceiling. Just very tacky.
Location
Staff
Particularly one staff that was there for the afternoons was very moody and unpleasant.
Cleanliness & Comfort
Found hair in the bathroom when I first came into the shower.
Activity Reviews
Private Northern Lights Photography Tour
Private Northern Lights Photography Tour
Finland
Private Husky Farm Visit and Safari
Private Husky Farm Visit and Safari
Rovaniemi

Absolutely AMAZING! Just very memorable, beautiful backdrop nad super coool to self-drive.

Quality of Experience
Guides, Drivers and Staff
Transport
Reindeer Herder Day Experience
Reindeer Herder Day Experience
Rovaniemi

Informative tour, but a bit of a long drive. Wonder if there wer herding experiences that were a bit closer.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Riisitunturi Private Photography Expedition
Riisitunturi Private Photography Expedition
Rovaniemi

SUCH A BEAUTIFUL LOCATION. Hard to describe in words. The 2h drive is a bit tiring. Would have been good to have had more information regarding the long drive, but it was worth it.

Quality of Experience
Food
Very nice to have a sausage and cook it in a campfire in the middle of the tour.
Guides, Drivers and Staff
Transport
Private Levi Fell Snowmobile Adventure
Private Levi Fell Snowmobile Adventure
Levi

Such an amazing ride over 35km on flat grounds. Super fun.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Northern Lights Hunting
Private Northern Lights Hunting
Rovaniemi

Poor light show because of weather conditions.

Local specialist: Emerson Siimer
Emerson
Emerson Siimer
Local specialist in Estonia | Replied on Mar 14, 2025

Thank you so much for your detailed feedback! I'm really happy to hear that you had such a memorable trip and got to experience so many beautiful locations and activities. Seeing even a glimpse of the Northern Lights is always special!

I truly appreciate your honest insights, especially regarding Levin Iglut. Your feedback is very valuable, and I definitely have something to learn from it to improve future trips. I’ll make sure to take this into account moving forward.

It was a pleasure planning this journey for you, and if you ever decide to explore more, I’d love to help again!

Not as good as my previous trip with Kim2
Galapagos Islands | Feb 14 - Feb 22, 2025

Soo K
Soo K C.
Dallas, TX | Reviewed on Mar 11, 2025
Hello Alavaro First of all, many thanks for the recommendations on the itinerary to Quito/Galapagos.
I would like to share my feedback with you.
What went well
1. Good planning prior to the event with Alvaro via chat online and WhatsApp,
2. Good choices of hotel throughout my stay. The room in Isabela has defective AC and the hotel changed my room immediately,
3. Mr Julio on Isla Bella provided his contact details share some local recommendations on my free time,
Not so... Read more

Hello Alavaro

First of all, many thanks for the recommendations on the itinerary to Quito/Galapagos.
I would like to share my feedback with you.

What went well
1. Good planning prior to the event with Alvaro via chat online and WhatsApp,
2. Good choices of hotel throughout my stay. The room in Isabela has defective AC and the hotel changed my room immediately,
3. Mr Julio on Isla Bella provided his contact details share some local recommendations on my free time,

Not so well
1. The hiking to Sierra Negra supposed to be a small group but it has more than 20pax on the hiking group,
2. A lot of the activities was marked as small group, but it seems the local guides in Galapagos tends to consolidate their trips into larger groups to share resources,
3. I paid for my own lunch on the Quito Local Street Food Adventure. The guide is helpful, but I don’t think he has the experience for a food tour. He does not have a fixed itinerary and seems to be planning “on the go”. My last foodie tour in Peru was great, where the guide has a fixed itinerary of the various food for us to try.

Even better if
1. I took a later flight to GPS and missed the tree planting activity. It would be better to remind the next traveler, so they book an earlier flight to GPS,

All in all, it was a good trip but it was not as exclusive as my previous Peru trip with KimKim.

Hotel Reviews
Hotel Las Plazas
Quito

Good location but the room is small with no window

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mainao
Puerto Ayora

good location and nice room

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Laguna Galapagos
Puerto Villamil

I did not stay in this hotel. It was changed from my original itinerary

Activity Reviews
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Puerto Ayora
Quality of Experience
Food
Guides, Drivers and Staff
Good to see Candy again
Transport
The boat was clean and spacious for a large group
Local Street Food Adventure in Quito
Local Street Food Adventure in Quito
Quito

I paid for my own lunch on the Quito Local Street Food Adventure. The guide is helpful, but I don’t think he has the experience for a food tour. He does not have a fixed itinerary and seems to be planning “on the go”.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Welcome to Santa Cruz Island:  Highlands (Plant a Tree)  & Charles Darwin Research Station
Welcome to Santa Cruz Island: Highlands (Plant a Tree) & Charles Darwin Research Station
Puerto Ayora

I took a later flight to GPS and missed the tree planting activity. It would be better to remind the next traveler, so they book an earlier flight to GPS,

Quality of Experience
Food
good introduction to the local Galapagos food
Guides, Drivers and Staff
Candy was great guide
Transport
Exploring the Underwater World: Diving Day in Santa Cruz
Exploring the Underwater World: Diving Day in Santa Cruz
Galapagos Islands

Seems there were some miscommunication between Kim2 and the local dive company but Alvaro and Veronica sorted it out. It would be better to provide a local contact number for me so I can sort things out locally.

Quality of Experience
Poor water visibilty and did not see much
Food
Guides, Drivers and Staff
Dive Master should pay more attention on the dive group and make sure everyone is around him. Rather than swimming ahead and leaving everyone behind
Transport
Wildlife Encounter at Los Tuneles (Cabo Rosa)
Wildlife Encounter at Los Tuneles (Cabo Rosa)
Galapagos Islands
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hiking the Sierra Negra  Volcano
Hiking the Sierra Negra Volcano
Galapagos Islands
Quality of Experience
Food
Guides, Drivers and Staff
I assumed small group means less than 5 pax, but it was a large hiking group
Transport
Discover the Wonders of Tintoreras Islet: A Journey into Breathtaking Biodiversity
Discover the Wonders of Tintoreras Islet: A Journey into Breathtaking Biodiversity
Puerto Villamil
Quality of Experience
Guides, Drivers and Staff
Transport
Welcome Back to Quito
Welcome Back to Quito
Galapagos Islands
Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Mar 13, 2025
Hello Soo K! Thank you for sharing your experience! I am so happy that you enjoyed the planning process, hotel selections, and local support in Isabela—especially Mr. Julio’s recommendations. It’s great to hear that the team was responsive and ensured a smooth stay. I appreciate your insights on group sizes in Galapagos and the food tour in Quito. I’ll work with our partners to improve these aspects while keeping the personalized touch we aim for. Your note on flight timing is also very... Read more

Hello Soo K!

Thank you for sharing your experience! I am so happy that you enjoyed the planning process, hotel selections, and local support in Isabela—especially Mr. Julio’s recommendations. It’s great to hear that the team was responsive and ensured a smooth stay.

I appreciate your insights on group sizes in Galapagos and the food tour in Quito. I’ll work with our partners to improve these aspects while keeping the personalized touch we aim for. Your note on flight timing is also very helpful—I’ll make sure future travelers get clearer recommendations.

I’m happy to hear you had a good trip, and I’d love to welcome you again for an even more exclusive experience next time!

Best regards,
Alvaro

New Zealand Trip
New Zealand | Feb 11 - Mar 4, 2025

C
Craig & Valoree H.
Seattle, WA | Reviewed on Mar 11, 2025
I had spent a few years researching New Zealand and had gathered a lot of information. Early last year I began gleaning through it all in an effort to create an itinerary that included hikes/fishing/golf, sites we'd enjoy, and cultural experiences that would fit into about 3 weeks. Suffice it to say I got over-whelmed and it all got into a log-jam. I'd gone to Kimkim for help with an Iceland and Faroe Islands trip, so I reached out to them again. This was exactly what I needed to fix the... Read more

I had spent a few years researching New Zealand and had gathered a lot of information. Early last year I began gleaning through it all in an effort to create an itinerary that included hikes/fishing/golf, sites we'd enjoy, and cultural experiences that would fit into about 3 weeks. Suffice it to say I got over-whelmed and it all got into a log-jam. I'd gone to Kimkim for help with an Iceland and Faroe Islands trip, so I reached out to them again. This was exactly what I needed to fix the jam-up! Our primary rep was Paula. She reviewed all I'd come up with, and then worked along side me to pull together what worked best to accomplish our trip. When all was finalized, we were sent a complete trip folder, and were advised of our New Zealand in-country contact. Everything we needed was there - very reassuring. The trip went well, and when we had a specific question about one of the rental cars, our in-country person was very helpful. Very pleased with the service Kimkim provided, once again. Greatly appreciated Paula!

Activity Review
Half Day Kahukiwi Experience
Half Day Kahukiwi Experience
Rotorua

Spent half a day with the son of one of the Maori tribes chief. He shared many aspects of his culture, including historical information as well as current information. This included taking us to one of his tribe's Wharenui and then teaching us what this for. We had many questions, and he took time to answer each. Near the end of our time together, he made a "tea time" for us at a small tea house he had built on his family's land - it was on top of a hill, and the view was beautiful. When I explained to Paula what type of cultural experience we wanted, she suggested this, and it was perfect.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Paula Adams
Paula
Paula Adams
Local specialist in California and Australia | Replied on Mar 11, 2025
G'day Craig & Valoree, Firstly, thank you so much for taking the time to share your feedback about your recent trip with me. I truly appreciate your kind words and it's wonderful to hear your vacation was a memorable one. I know how hard you worked to put this vacation together and I'm happy I got to be part of that planning process. :) Your review means a lot to me and helps me continue to provide exceptional service to valued clients like you. If there's anything else we can do to make... Read more

G'day Craig & Valoree,

Firstly, thank you so much for taking the time to share your feedback about your recent trip with me. I truly appreciate your kind words and it's wonderful to hear your vacation was a memorable one. I know how hard you worked to put this vacation together and I'm happy I got to be part of that planning process. :)

Your review means a lot to me and helps me continue to provide exceptional service to valued clients like you. If there's anything else we can do to make your future travels even more memorable, please don’t hesitate to reach out.

Looking forward to assisting you with your next adventure to the South Pacific!

Kind Regards,
Paula

Great and convenient service for an excellent vacation
Costa Rica | Feb 22 - Mar 3, 2025

Ceinwen
Ceinwen P.
Seattle, WA | Reviewed on Mar 11, 2025
Kimkim planned a wonderful vacation for us and worked through a local company Serendipity that was great. They were friendly and responsive throughout the planning process. During our vacation I felt they went above and beyond multiple times to make sure we had a great vacation. For example, we got the time for one of our tours wrong and missed our pickup. Serendipity contacted us to let us know and communicated with the tour company to make sure we could still make it to our sunset sailing... Read more

Kimkim planned a wonderful vacation for us and worked through a local company Serendipity that was great. They were friendly and responsive throughout the planning process. During our vacation I felt they went above and beyond multiple times to make sure we had a great vacation. For example, we got the time for one of our tours wrong and missed our pickup. Serendipity contacted us to let us know and communicated with the tour company to make sure we could still make it to our sunset sailing tour (which we did). They made traveling to a country we had never been to before feel easy with minimal effort on our part. The selection of tours and accommodations was really great. Overall we had a really good vacation that enabled us to relax and not worry about things going wrong or choosing less good experiences.

Hotel Reviews
Hampton by Hilton San José Airport
Alajuela

Excellent option to be nearby the airport. The 24/7 shuttle was super convenient as was the option to pick up and drop off the car rental.

Authenticity & Character
Pretty standard hotel
Location
Good for early/late airport transfers
Staff
Cleanliness & Comfort
Useful to have snack/fast grocery in hotel and outlets near bed
Hotel Lomas del Volcán
Fortuna

Great breakfast. Fun having individual bungalows. Amazing heated pool!! Helpful staff. Great to have outlets near the bed on both sides.

Authenticity & Character
Location
A bit far away for walking into town but meant it was great view. And with a car not a big deal.
Staff
Cleanliness & Comfort
Monteverde Country Lodge
Monteverde

Good breakfast and nice touch to have welcome beverages. Cleaning staff were a little pushy. Clean and comfortable. Missing outlets near the bed. Portable air conditioner required regular emptying (roughly every 8hr) to be used.

Authenticity & Character
Very beautiful landscaping
Location
Very close by to town and there is a sidewalk if wanted to walk though distance to main centre a bit far for that.
Staff
Cleaning staff attempted to come in to clean while we were about ti shower and were rather pushy about it. They didn't return later in day though that might have been a misunderstanding due to language barrier.
Cleanliness & Comfort
Cleanliness was great, but we were missing outlets near the bed, had to frequently empty the portable air conditioner, and also had a table right outside our shower where people could be listening/watching (there was a bit of a cover for the window but can see someone's outline of their head if it is dark out with lights on inside and they are tall.
Karahé Beach Hotel
Manuel Antonio

Hotel room smelled very musty the entire time, was missing basics like a coffee machine/tea and phone, and no outlets by the bed. The breakfast was good quality though minimal compared to some other stays. The overall best feature was location beach side, and the private beach seating with shade cover - this part was 5/5 in addition to very nice and accommodating staff.

Activity Reviews
Big Arenal Mundo Aventura Zipline + Tractor
Big Arenal Mundo Aventura Zipline + Tractor
Arenal/La Fortuna

Very fun! Felt very safe as well, which was a concern for one of our party :)

Quality of Experience
Guides, Drivers and Staff
Transport
Night Excursion in Rainforest and Wild Frog Sanctuary
Night Excursion in Rainforest and Wild Frog Sanctuary
Arenal/La Fortuna

This was so great, one of the highlights of our trip. Our guide was super knowledgeable of the local floral and fauna. He also asked if there was anything we wanted to see explicitly and he found them for us! Namely a sloth (saw two!). He also took pictures for us and shared them afterwards. The guides were very collaborative so found more things for us to see throughout the walk.

Quality of Experience
Guides, Drivers and Staff
Transport
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio

Ended up with private tour! Our guide was truly excellent in terms of knowledge, having a great monocular, and taking super pictures on our phones through it. Also by far the experience with most wildlife seen which was very cool.

Quality of Experience
Guides, Drivers and Staff
Transport
Arenal Volcano & 1968 Reserve Guided Hike
Arenal Volcano & 1968 Reserve Guided Hike
Arenal/La Fortuna

This was a nice walk where we got to see great views of the Volcano and learn a bit about its history inclduing past eruption. Took a lot less time than allotted and appreciated the bit of fresh fruit at the end.

Quality of Experience
Guides, Drivers and Staff
The guides English could have been better but overall learned the important points.
Transport
EcoTermales Hot Springs & Meal
EcoTermales Hot Springs & Meal
Arenal/La Fortuna

Overall very nice and relaxing pools with excellent food. Had a good experience on the whole. There was a different expectation issue where we were told we could enter at any time after 5pm by the tour company but when we arrived at 530 we were told we had to wait until 6, at which point we had to first eat dinner then could go to the pools.

Quality of Experience
Food
Coffee, Chocolate and Sugar Cane Farm Tour
Coffee, Chocolate and Sugar Cane Farm Tour
Arenal/La Fortuna

Our experience and guide was excellent! Cesar was funny and very knowledgeable. We had a great time learning about the coffee, sugar and chocolate production process and tasting along the way. Clever set up with stations throughout the property.

Quality of Experience
Guides, Drivers and Staff
Transport
Monteverde Cloud Forest Reserve Guided Hike
Monteverde Cloud Forest Reserve Guided Hike
Monteverde

We ended up having a private guided tour which was awesome. Our guide Chris was super knowledgeable especially about birds and plants which was great! We got to see some neat wildlife and plants. It was an odd time because there were no clouds but that couldn't be helped!

Quality of Experience
Guides, Drivers and Staff
Transport
When we arrived we needed to pay extra for parking and it took a while for the staff to find our reservation.
Sunset Sailing Cruise on the Brisa Elegante
Sunset Sailing Cruise on the Brisa Elegante
Manuel Antonio

Fun experience, cool ship, really awesome to get to swim in the amazing water, sunset views were amazing, food was excellent, crew was very nice. On the whole it was great! Only downside was not enough seating in shade.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Mar 11, 2025

Ceinwen, thank you for taking the time to write a thorough review and mention your guides by name. They will be happy to hear that they provided you with a great experience in Costa Rica.
Thank you also for sharing these great photos! They will inspire future travelers for sure! ⭐You both look very excited about your adventures!

Thank you
Holden Ketchum
Serendipity Adventures

Our family of 4 had a wonderful first trip to Japan...
Japan | Feb 28 - Mar 9, 2025

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Jonathan G.
Chicago, IL | Reviewed on Mar 10, 2025

Our family of 4 had a wonderful first trip to Japan with Shona's planning and guidance. We didn't have a lot of notice on the trip, but she was still able to put together a really nice itinerary. We had great communication with our drivers, who were all on time and sent photos to explain how to find them when getting off the rails and at the airport.
We had very good experiences with all three of our tour guides, but Zumi in Kyoto went above and beyond to teach about the area and connect with our family. I highly recommend using Shona and the KimKim platform to plan your trip to Japan.

Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Mar 17, 2025

Thank you for sharing your wonderful experience! I’m so glad to hear that I‘m planning and guidance made your first trip to Japan a memorable one. It’s great that the drivers and guides provided excellent service, and I’ll be sure to pass along your kind words to Zumi.

We truly appreciate your recommendation and would love to assist you with any future travels!

The service provided by Kimkim was 100% worth...
Thailand | Feb 24 - Mar 6, 2025

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Edwin C.
Newark, NJ | Reviewed on Mar 10, 2025
The service provided by Kimkim was 100% worth every penny. My trip specialist, Mint, was super responsive, and did a great job planning our trip. She worked within our budget, coordinated everything perfectly and was available for any questions or concerns. To be perfectly honest, I barely needed to communicate with her during the trip, because she planned it so well! my only gripe would be that some of the activities, particularly in Bangkok, were so touristy that they just weren't... Read more

The service provided by Kimkim was 100% worth every penny. My trip specialist, Mint, was super responsive, and did a great job planning our trip. She worked within our budget, coordinated everything perfectly and was available for any questions or concerns. To be perfectly honest, I barely needed to communicate with her during the trip, because she planned it so well!

my only gripe would be that some of the activities, particularly in Bangkok, were so touristy that they just weren't fun. The canal boat tour was the most touristy tourist trap I've ever done and was just not enjoyable. this is not kimkims fault, just the reality of it.

The Jim Thompson House was also pretty lame. Again, not Kimkims fault. I was hoping for a more "real" experience but everything was cookie cutter tourist attractions. But we made the best of it, and our tour guides were very helpful.

However, it's hit or miss for some thing's. a couple of potential group activities were just my wife and I, which was great. The cooking class was very intimate and we got to get really personalized lessons. The motorbike night food tour was also very fun and our tour Guide, Yee, was cool AF.

All of the tour guides were professional, punctual, and spoke great English. All of the hotels and transportation were spot on. tacos were always there too pick is up and take us to our next destination.

Mint took a lot of the stress out of enjoying our trip. For our first trip to Asia (Thailand), Kimkim was great. They gave us the confidence to do it on our own the next time.

Hotel Reviews
De Chai The Deco Hotel
Chiang Mai

The accommodation at De Chai The Deco Hotel in Chiang Mai was absolutely fantastic. It was the only place that was part of the original plan, and we loved it. Everything met our expectations, and there were no issues at all.

The Quarter Hua Lamphong by UHG
Bangkok

The Quarter Hua Lamphong in Bangkok was nice overall. The main downside was that only one elevator was operational during our stay due to construction, which caused delays. Other than that, we were happy with the place.

Activity Reviews
A visit to Mae Klong Railway market and Damnoen Saduak Floating Market!
A visit to Mae Klong Railway market and Damnoen Saduak Floating Market!
Bangkok

Not worth the hype. I asked for our tour guide to take us down the side streets through the local markets behind the railway. That was more interesting than the main attraction.

Quality of Experience
the attraction is meh, nothing worth seeing.
Guides, Drivers and Staff
Transport
Bangkok by local transfers and temples visit
Bangkok by local transfers and temples visit
Bangkok

don't miss this. very cultural and immersive. Or guide, Ms. Anita explained so much to us. she was incredible!

Quality of Experience
Guides, Drivers and Staff
Explained the culture and history to us. She knew everything!
Transport
Enjoy Chiang Mai Nightlife with a Bike!
Enjoy Chiang Mai Nightlife with a Bike!
Chiang Mai

Or guide, Yee, made this a fun and exciting experience. Riding on the scooters was fun (and felt very safe), the information provided, and food we tasted was great. Another good event.

Quality of Experience
Food
Guides, Drivers and Staff
Or guide were driving the scooters! never felt unsafe.
Transport
A Day trip to Doi Inthanon National Park!
A Day trip to Doi Inthanon National Park!
Chiang Mai

This was not bad. Beautiful national Park, but nothing too special. The temples built by the Airforce were grand but also very... contrived?

Quality of Experience
Food
good for those who don't like spice. They cater to all, not to the authentic flavors that you expect from Thai food.
Guides, Drivers and Staff
Transport
Chiang Mai Cooking Class Experience-Small Group
Chiang Mai Cooking Class Experience-Small Group
Chiang Mai

THE BEST THING WE DID AND ATE IN Thailand! So, full disclosure, I'm a professional chef, and wife is pretty adept as well. The cooking instructor meet us and took us to the market. She had a plan, but I opened it by telling her what I wanted to learn. And she said "Game On!". Okay, she didn't say that, but she would have. She revised her cooking class for us to make the things I wanted to learn and she killed it! The food we made was So good, and because it was only my wife and I, we got super hands on personal lessons. I also had a couple of beers while we cooked and ate, and it just made for the best experience. Beginning to end, from the ride to the market, to shopping, to cooking, then eating, 11 out of 10 experience. THANK YOU!!

Quality of Experience
Guides, Drivers and Staff
Transport
Elephant Jungle Sanctuary in Chiang Mai-Half Day
Elephant Jungle Sanctuary in Chiang Mai-Half Day
Chiang Mai

I applaud and support the effort of protecting the elephants. Everyone seemed to enjoy this activity, but wasn't my thing. But that's a "me" problem.

Quality of Experience
Food
worst meal we ate. But we understand they had to cook for the masses, most of which couldn't handle spice/flavor.
Guides, Drivers and Staff
Transport
Sunrise Glory visit to Maya Bay, Pileh Lagoon & Bamboo Island
Sunrise Glory visit to Maya Bay, Pileh Lagoon & Bamboo Island
Ko Phi Phi

Another super touristy event. I would skip the majority of it, and just go snorkeling. We woke up super early (which was fine) to be the first on the tour before the beaches got over crowded... but they were overcrowded from the moment you arrived. also Sunrise happened before we even got on the boat so it was nothing spectacular. Visiting the beach where they filmed the movie "The Beach" is just a beach and not that exciting. go figure. Snorkeling was cool, otherwise the motorboating around was just a waste of time.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Mint Pham
Mint
Mint Pham
Local specialist in Thailand | Replied on Mar 11, 2025

Hi Edwin,
Thank you for your meaningful reviews! I hope you enjoy your trip to Thailand. I look forward to helping you plan another trip to Thailand, Vietnam, or Cambodia. :)
Have a good day!
Best,
Mint

Our guide Miguel was the highlight of our tri...
Peru | Feb 28 - Mar 8, 2025

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Claire B.
Nicetown-Tioga, PA | Reviewed on Mar 10, 2025

Our guide Miguel was the highlight of our trip! He was so knowledgeable, great energy, and took such good care of our family during the trip and our adventures in Cusco and Machu Picchu

Local specialist: Anne Godoy
Anne
Anne Godoy
Local specialist in Lima | Replied on Mar 13, 2025

Hello Claire,
Thanks for taking the time to share your feedback. We truly appreciate it!

Miguel is one of the best we work with, and I am happy to read you find your time with him to be one of the highlights of your trip.

I hope Peru left you with unforgettable memories and experiences that will stay with you for a lifetime. ✨

Best Regards
Anne

Morocco family trip in March
Morocco | Mar 2 - Mar 9, 2025

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Roselyne V.
Canada | Reviewed on Mar 10, 2025
We had a sensational 8 days Morocco tour with Karim as our driver and Original Travels. We arrived at Casablanca and traveled to Fès, Middle Atlas, Sahara Desert (Eerg Chebbi), Dades Valley, High Atlas, Marrakech. All the organized activities, visits and accomodations were perfect for our family of four with two kids (10 and 12 years old). The flow of our journey was fluid and easy. The food was just great and tasteful everywhere. Our week favorite was the desert expedition on dromaderies... Read more

We had a sensational 8 days Morocco tour with Karim as our driver and Original Travels. We arrived at Casablanca and traveled to Fès, Middle Atlas, Sahara Desert (Eerg Chebbi), Dades Valley, High Atlas, Marrakech. All the organized activities, visits and accomodations were perfect for our family of four with two kids (10 and 12 years old). The flow of our journey was fluid and easy. The food was just great and tasteful everywhere. Our week favorite was the desert expedition on dromaderies and the guided tour around the erg chebbi dunes. For the food, the dinner at Dar Rihanna at Boulmane Dades was gastronomic. Our local guide in Fès (Shafic) and in the desert (Amady) were excellent. Thanks for everything Karim and your team !

Hotel Reviews
Riad Braya
Fes Medina

The staff was very kind and helpful. The breakfeast was very good also.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Orient Desert Camp
Merzouga

The full experience was perfect! Even when we were the only guest, they did everthing as intense as if the camp was full.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dar Rihana Dades
Douar Aït Ouffi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sand-Boarding in Erg Chebbi
Sand-Boarding in Erg Chebbi
Merzouga

We only did sand board on a small dune close to the camp. We didn't have the chance to go on bigger one because there was nobody to come with us, even if we had time to do it.

Quality of Experience
Guides, Drivers and Staff
No one helped us with this. We asked the camp.
Transport
Quick Tour of Casablanca with your Driver-guide
Quick Tour of Casablanca with your Driver-guide
Morocco

We did not do this activity, we went directly to the Mosque.

Architectural Elegance: A Journey through the Hassan II Mosque
Architectural Elegance: A Journey through the Hassan II Mosque
Morocco
Quality of Experience
Guides, Drivers and Staff
Very interesting
Transport
We took pictures outside of the Mosque to have on overall view and Karim bring us straight to the entrance after.
Transfer to Dades Valley via Todra Gorges
Transfer to Dades Valley via Todra Gorges
Morocco
Quality of Experience
Guides, Drivers and Staff
Karim did great stops during the trip.
Transport
A Family's Guided tour of Fez
A Family's Guided tour of Fez
Fes

The different sites visited were great: outside and inside the medina. Keep this as it is.

Quality of Experience
Food
Good restaurant
Guides, Drivers and Staff
Our guide Sharif was very good. He responded very to all of our questions.
Transport
We never had to wait for our driver, Karim was always there.
Family Desert Adventures in Erg Chebbi
Family Desert Adventures in Erg Chebbi
Merzouga

Good trip in the desert. We learned a lot of things.

Quality of Experience
Guides, Drivers and Staff
Amady was very good and experimented. He background as nomad and as rally staff were very appreciated.
Transport
Private Transfer from Boumalne Dades to Marrakech via the Atlas Mountains
Private Transfer from Boumalne Dades to Marrakech via the Atlas Mountains
Morocco
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Transfer from Fes to Merzouga via Erfoud & Camel Ride
Transfer from Fes to Merzouga via Erfoud & Camel Ride
Morocco

Even if we had 8 hours of drive, our driver Karim made it look quicker! We did interesting stops: Ifrane, forest and Monkeys, restaurant, snowball fight in the Atlas, and multiples views. The end of our day was perfect and fluid with the camels in the desert for the sunset.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Exploring Marrakech's Wonders: A Family-Friendly Guided Tour
Exploring Marrakech's Wonders: A Family-Friendly Guided Tour
Marrakesh

Except for the visit of the palace, we only visited the medina with the market (souk). Because we already had this kif of visit in Fès, we would have appreciated to visit more quickly the medina and focus on other specificities of Marrakech.

Quality of Experience
Guides, Drivers and Staff
He did the same tour as he probably do everytime, he did not adjust his explanations even if we had visited a similar place in Fès.
Transport
By walk
Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Mar 27, 2025
Hi Roselyne, Thank you so much for your kind words! We’re really happy to hear that you and your family had such a great time in Morocco with Karim and our team. It’s wonderful that everything went smoothly and that you enjoyed the activities, food, and beautiful places along the way. The desert adventure and guided tour around Erg Chebbi sound like amazing highlights! We’re also glad you loved the dinner at Dar Rihanna—it’s definitely a special place. Karim, Shafic, and Amady will be so... Read more

Hi Roselyne,

Thank you so much for your kind words! We’re really happy to hear that you and your family had such a great time in Morocco with Karim and our team. It’s wonderful that everything went smoothly and that you enjoyed the activities, food, and beautiful places along the way.

The desert adventure and guided tour around Erg Chebbi sound like amazing highlights! We’re also glad you loved the dinner at Dar Rihanna—it’s definitely a special place.

Karim, Shafic, and Amady will be so happy to know they helped make your trip unforgettable. We truly appreciate you choosing us and hope to welcome you again in the future! 😊

Best Wishes,
Abdel

Our trip was a very memorable experience from...
Nepal | Feb 16 - Feb 24, 2025

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Anne M.
Peachtree City, GA | Reviewed on Mar 10, 2025
Our trip was a very memorable experience from start to finish! Our guide Pratikshya wanted to know our interests and concerns every step of the way. The accommodations at each of our stops could not have been better. The employees at each of our hotels were welcoming and helpful. The trip was full of surprises from the many temples to the trip to the Annapurna base camp. One of my favorite experiences was the MoMo cooking class with some helpful local women. The lake area was a relaxing... Read more

Our trip was a very memorable experience from start to finish! Our guide Pratikshya wanted to know our interests and concerns every step of the way. The accommodations at each of our stops could not have been better. The employees at each of our hotels were welcoming and helpful. The trip was full of surprises from the many temples to the trip to the Annapurna base camp. One of my favorite experiences was the MoMo cooking class with some helpful local women. The lake area was a relaxing change from Kathmandu and the views on the day hike were spactacular. Our stay at the chiwan National Park exceeded expectations. Our guide during our stay went our of his way to see that we experinced all the best at the Park.

Hotel Review
Temple Tree Resort & Spa
Pokhara

Accomodations were wonderful and we took full advantage of the Spa. The food at the restaurant was excellent.

Authenticity & Character
Beautiful setting
Location
Easy walk to the lake.
Staff
Answered all questions with a smile
Cleanliness & Comfort
Local specialist: Amanda Delecca

We cannot say enough about this amazing trip....
Morocco | Mar 4 - Mar 9, 2025

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Jan F.
Bend, OR | Reviewed on Mar 10, 2025
We cannot say enough about this amazing trip. Every place we stayed, every guide assured that we had the very best experience. And…Ismael, our driver, was incredible. He was a tour guide and a driver wrapped up in one amazing, personable, knowledgeable person. In many ways a driver can make or break the trip. We were so fortunate to have an exceptional one.
We have used KimKim several times and they have NEVER disappointed.
Read more

We cannot say enough about this amazing trip. Every place we stayed, every guide assured that we had the very best experience. And…Ismael, our driver, was incredible. He was a tour guide and a driver wrapped up in one amazing, personable, knowledgeable person. In many ways a driver can make or break the trip. We were so fortunate to have an exceptional one.
We have used KimKim several times and they have NEVER disappointed.

Hotel Reviews
Euphoriad
Rabat
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lina Ryad & Spa
Chefchaouen
Authenticity & Character
Great
Location
Staff
Everyone so friendly. Including the breakfast staff.
Cleanliness & Comfort
Riad Laaroussa
Fez medina

Beautiful riad located in the Medina in a great location. Food amazing.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Half-Day Private Sightseeing Tour in Rabat
Half-Day Private Sightseeing Tour in Rabat
Rabat

Despite do rain we loved our tour and our time in Rabat.

Quality of Experience
Guides, Drivers and Staff
Transport
Our driver, Ismael, was the best. We drove a lot and he was tour guide and driver. Excellent.
Local specialist: Hassan El Amrani
Hassan
Hassan El Amrani
Local specialist in Morocco & USA | Replied on Mar 10, 2025

Hello Jan,

Thank you for sharing your wonderful feedback! We're thrilled that your trip exceeded expectations, and grateful for your kind words about Ismael, our exceptional driver / guide :-).
We appreciate your loyalty to KimKim and look forward to helping you plan your next adventure!

Best regards,
Hassan

Great trip to Thailand, Cambodia, and Vietnam
Thailand | Feb 17 - Mar 1, 2025

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Anne C.
Los Angeles, CA | Reviewed on Mar 10, 2025
Our trip was fantastic. Hoa and Ashley (Phuong) from KimKim provided amazing service and support with planning the trip and making adjustments as needed. They were professional, helpful, friendly, and endlessly patient. We were very happy with everyone who helped us at each of our destinations, particularly our guide Sun Bunthoeum in Siem Reap, Cambodia; our guide Bach in Hanoi; and Diep, our driver in Hanoi. Bach and Diep make a great team and filled our time in Vietnam with laughter. Read more

Our trip was fantastic. Hoa and Ashley (Phuong) from KimKim provided amazing service and support with planning the trip and making adjustments as needed. They were professional, helpful, friendly, and endlessly patient. We were very happy with everyone who helped us at each of our destinations, particularly our guide Sun Bunthoeum in Siem Reap, Cambodia; our guide Bach in Hanoi; and Diep, our driver in Hanoi. Bach and Diep make a great team and filled our time in Vietnam with laughter.

Hotel Reviews
Solitaire Bangkok Sukhumvit 11
Bangkok

The hotel was clean and comfortable in a great location. The gym and pool were quite nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Anjali by Syphon

Very nice hotel with lush gardens that create an oasis in the middle of Siem Reap.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tirant Hotel
Hoan Kiem, Hanoi

Fantastic location in the Old Quarter and within easy walking distance of the water puppet theatre and Hoan Kiem Lake. Rooms were clean but rather plain and ordinary.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The hotel was very clean, but the rooms were too plain and basic.
Mon Cheri Cruises

The ship was pleasant with clean, comfortable rooms. The cruise itself was disappointing. We would have liked to spend much more time underway to see the stunning scenery go by. Instead we spent too much time at anchor, for kayaking and a land excursion to a cave. Those two stops were interesting but not worth the time that could have otherwise been spent underway. Most of the sailing time happened during the night, when it was too dark to see the scenery. The staff was great, especially Ducky, our waiter, and Jasmine, the cruise director.

Authenticity & Character
Staff
Cleanliness & Comfort
Emeralda Tam Coc Resort

Fantastic location right on the river and within easy walking distance of town, vendors, street food, etc. We upgraded to premium deluxe rooms, which were great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Bangkok Symbolic Temples
Bangkok Symbolic Temples
Bangkok

Amazing places: very interesting and well worth doing.

Quality of Experience
Guides, Drivers and Staff
Our guide was friendly, enthusiastic, and knowledgeable. However, his English was not the best, and he was often difficult to understand.
Transport
Hang Mua Viewpoint - Visit Tam Coc & Bich Dong Pagoda
Hang Mua Viewpoint - Visit Tam Coc & Bich Dong Pagoda
Ninh Binh

Bich Dong Pagoda, which is built into the mountainside was well worth the hike up to see it. The Hang Mua Viewpoint has good views but was too crowded with tourists. The boat ride along the river was incredible, with rice fields on either side and mountains rising straight up out of the fields. That experience was definitely one of the best parts of our trip and featured some of the most unique and beautiful scenery we've ever seen.

Quality of Experience
Guides, Drivers and Staff
Transport
Night Street Food Tour After Dark by Tuk Tuk
Night Street Food Tour After Dark by Tuk Tuk
Bangkok

Super fun with lots of great food.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Back to The Glorious Days of Ayutthaya Kingdom
Back to The Glorious Days of Ayutthaya Kingdom
Bangkok
Quality of Experience
Food
Guides, Drivers and Staff
Our guide's less-than-great English was a limiting factor.
Transport
Nature Walk in Cuc Phuong National Park
Nature Walk in Cuc Phuong National Park
Ninh Binh

We enjoyed our visit to the primate rescue center, and it was great to see the important work being done there. The turtle rescue center was less interesting. The hike through the jungle was a good way to get an up-close experience of the jungle but otherwise was unexceptional. This was a good outing, but I wouldn't do it again and don't necessarily recommend it.

Quality of Experience
Guides, Drivers and Staff
Transport
Apsara Dinner Show
Apsara Dinner Show
Siem Reap

Good cultural experience, but some dances were more interesting than others. It would have been helpful to have a detailed program to explain the origin and meaning of the various dances. The food was unexceptional.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Boarding Cruise - Halong Bay - Lan Ha Bay - Tra Bau (Mon Chéri Cruises)
Boarding Cruise - Halong Bay - Lan Ha Bay - Tra Bau (Mon Chéri Cruises)
Ha Long Bay

The ship was clean and comfortable, and the staff was great. The best part of the cruise was when we were underway, so we could see the beautiful scenery going by. Unfortunately, we did not spend that much time underway, which was disappointing. Much of the daytime was spent at anchor, for kayaking or a land excursion to visit a cave. Sailing seemed to mostly happen overnight, when people were sleeping and it was too dark to see the scenery anyway. I would definitely recommend a different cruise that skips land excursions, spends more time underway, and takes in more of the amazing scenery of Ha Long Bay.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Angkor Complex Discovery
Angkor Complex Discovery
Siem Reap

Absolutely worth seeing. Despite knowing that we were visiting ruins of great temples, it was still a bit shocking and disappointing to see the state of disrepair that the ruins have fallen into. We hope that over time Cambodia will be able to invest more into preservation and restoration. Ta Prohm, with trees growing directly out of the ruins, was amazing.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Lan Ha Bay - Cat Ba Island - Tuan Chau - Disembarking Cruise (Mon Chéri Cruises)
Lan Ha Bay - Cat Ba Island - Tuan Chau - Disembarking Cruise (Mon Chéri Cruises)
Ha Long Bay

The cave was interesting but not particularly special. We would have preferred to skip the excursion altogether and spend more time underway to see the beautiful scenery and natural rock formations of Ha Long Bay.

Quality of Experience
Guides, Drivers and Staff
Transport
Kulen Mountain Adventure by Jeep
Kulen Mountain Adventure by Jeep
Siem Reap

Somewhat interesting and fun to go by Jeep, but probably not worth an extra day in Siem Reap.

Quality of Experience
Food
Guides, Drivers and Staff
Our guide and drivers (August, Sovann, and another driver whose name I don't know) were friendly and knowledgeable and spoke great English.
Transport
The Jeeps were fun, but be prepared to be very dirty after a long drive on dirt roads.
Half-day Morning Duong Cooking Class (Joining Activity)
Half-day Morning Duong Cooking Class (Joining Activity)
Hanoi

A great experience. The chef who conducted our class was very personable; he made the class fun and interesting. It was more of a cooking demonstration than an actual class, but he did give us some tasks to do. The tour of the local market to buy produce and other supplies was great. The meal we (mostly the chef) prepared ended up being one of the most delicious meals of our trip. Highly recommended.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Siem Reap - Visit the floating villages of Tonlé Sap - Kompong Phluk
Siem Reap - Visit the floating villages of Tonlé Sap - Kompong Phluk
Siem Reap

Interesting experience. We were amazed by the vastness of Tonle Sap. This excursion has limited impact in the dry season, which is when we visited, but may be better in the rainy season. The houses do not actually float; they are built on stilts. In the dry season, you see the stilts rise dozens of feet above the water, because the lake level is so low. In the rainy season, the houses probably appear to float.

Quality of Experience
Guides, Drivers and Staff
Transport
Hanoi Half Day Exploration
Hanoi Half Day Exploration
Hanoi

Great visit to the Temple of Literature and the Ho Chi Minh complex: well worth doing. It was great to see these two sites, but I wish we had seen more of Hanoi. A full-day tour probably would have been better for us.

Quality of Experience
Guides, Drivers and Staff
Our guide Bach and our driver Diep were terrific. They are a great team and made every outing lots of fun.
Transport
Water puppet show
Water puppet show
Hanoi

Amazing show. We were a bit skeptical about it ahead of time but were so glad we did it. Don't miss this fantastic show!

Quality of Experience
Guides, Drivers and Staff
Unfold The Secret of Hanoi Street Food
Unfold The Secret of Hanoi Street Food
Hanoi

One of the highlights of the trip. Our guide Bach took us to some amazing spots and vendors and was willing to keep going for as long as we were able to keep eating!

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Hoa Tran
Hoa
Hoa Tran
Local specialist in Hanoi Vietnam | Replied on Mar 12, 2025

Hi Anne,
Thank you so much for your kind words! I’m thrilled you had a fantastic trip and enjoyed working with us. Sun, Bach, and Diep are amazing, and I’m so glad they made your journey special with laughter and great memories.
We’d love to welcome your family back anytime!
From Hanoi with love😘🥰,
Hoa, Phuong & Exotic Voyages Team

Wonderful experience for nine old friends discovering the beauty of Argentina.
Argentina | Mar 1 - Mar 8, 2025

John
John A.
Atlanta, GA | Reviewed on Mar 10, 2025
Our trip was a bit complicated due to having 9 men traveling together. KimKim was a tremendous help selecting housing, arranging transportation and selecting the appropriate activities. Everything was comfortable and reliable. Our adventures were memorable, challenging and educational lead by likable guides. We had a fun day at the ranch and glacier with Pablo. He is a professional guide in every way. Our kayaking leaders stressed safety, educated us on geology and provided an overall fun day... Read more

Our trip was a bit complicated due to having 9 men traveling together. KimKim was a tremendous help selecting housing, arranging transportation and selecting the appropriate activities. Everything was comfortable and reliable. Our adventures were memorable, challenging and educational lead by likable guides. We had a fun day at the ranch and glacier with Pablo. He is a professional guide in every way. Our kayaking leaders stressed safety, educated us on geology and provided an overall fun day on the river. We loved Nacho who picked us up, taught us about the natives of the area and fed us in the cave.
In El Chalten we enjoyed our breathtaking hikes and the charming town. We must mention Lucia and Martina at our hotel who went above and beyond making our experience ideal. They helped us translating, choosing restaurants, planning hikes and addressed any and every needs we requested. And they did it all with big smiles and charming personalities. They were perfect hostesses.
This group of old friends now have wonderful new memories of Argentina. Perfect trip

Activity Reviews
Nativo Experience: 4x4 tour to the footsteps of indigenous people
Nativo Experience: 4x4 tour to the footsteps of indigenous people
El Calafate

Consider yourself lucky if you have Nacho as your guide for this activity. His enthusiasm is contagious and his knowledge educational. It’s a lovely evening on the lake.

Quality of Experience
Guides, Drivers and Staff
Transport
Pioneros Experience: Estancia Visit & Perito Moreno Glacier
Pioneros Experience: Estancia Visit & Perito Moreno Glacier
El Calafate

Our group loved experiencing the Patagonia ranch and lunch was a unique opportunity. The boat ride to the edge of the glacier was absolutely breathtaking. Pablo is one of the best guides I’ve ever experienced. He is patient, wise, knowledgeable and witty.

Quality of Experience
Kit
Quality of Experience
Food
Food
Guides, Drivers and Staff
Hi
Guides, Drivers and Staff
Hi
Transport
Transport
Local specialist: Juan Ignacio Pissareff
Juan Ignacio
Juan Ignacio Pissareff
Local specialist in Buenos Aires | Replied on Mar 20, 2025

Hola John & friends,

Thank you so much for sharing your experience. We’re thrilled to hear that your group had such a memorable adventure in Argentina! It’s great to know that everything was comfortable, reliable, and enriching.

Travelling with a group of friends is always an adventure in itself, and we’re so happy we could help make it a smooth and unforgettable journey for you all. We hope to welcome you back to Argentina someday for even more incredible experiences!

All the best :)

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